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AffiliaTED CHAMBERS OF COMMERCE OF GREATER SPRINGFIELD INC.

(413) 787-1555

1441 Main St.

Springfield, MA 01103

www.myonlinechamber.com

Booth: 94

An African American Point of View

(413) 796-1500

688 Boston Road, Suite B

Springfield, MA 01119

www.afampointofview.com

Booth: 84

Am B Care Ambulance Service

(877) 624-4199

100 Verge St.

Springfield, MA 01129

www.ambcare.com

Booths: 115-117

American Convention Services

(413) 739-6811

50 Turnbull St.

Springfield, MA 01104

Booth: 5

AmericanInternational College

(800) 242-3142

1000 State St.

Springfield, MA 01109

www.aic.edu

Booth: 182

American Laser Centers

(800) 242-3142

1111 Elm St.

West Springfield, MA 01089

www.americanlaser.com

Booth: 4

Answer is Fitness

(413) 782-7587

1739 Allen St.

Springfield, MA 01118

www.answerisfitness.com

Booths: 88 & 89

Associated Builders Inc.

(413) 536-0021

4 Industrial Dr.

South Hadley, MA 01075

www.abuilders.com

Booth: 185

Azon Liquors

(413) 786-0015

384 Walnut St. Ext.

Agawam, MA 01001

www.azonservices.com

Booths: 127 & 128

Bert Hill Moving and Storage

(413) 485-0050

978 Southampton Road

Westfield, MA 01085

www.berthill.com

Booth: 114

BFP Associates

(413) 739-2352

1233 Westfield St., Suite One

West Springfield, MA 01089

www.bfpassociates.com

Booth: 134

Branford Hall Career Institute

Healthcare Education Center

112 Industry Ave.

Springfield, MA 01104

(413) 781-2276

www.branfordhall.edu

Booths: 165 & 166

Branford Hall Career Institute

TechnicalTraining Center

189 Brookdale Dr.

Springfield, MA 01104

(413) 732-0546

www.branfordhall.edu

Booths: 165 &166

BusinessWest & The Healthcare News

(413) 781-8600

1441 Main St.

Springfield, MA 01103

www.businesswest.com

Booth: 25

CambridgeCollege

570 Cottage St.

Springfield, MA 01104

(413) 747-0204

www.cambridgecollege.edu/springfield

Booth: 82

Casual Elegance Inc.

(413) 596-2334

P.O. Box 9

Wilbraham, MA 01095

Booths: 51-53

Chamber Insurance Program/Connecticare

(800) 953-4467

P.O. Box 581

Orange, CT 06477-0581

www.citrust.com

Booth: 192

Charter Business

1-888-GET-CHARTER

355 Front St.

Chicopee, MA 01013

www.charter-business.com

Booth: 105

Chicopee Savings Bank

(800) 662-0974

70 Center St.

Chicopee, MA 01014

www.chicopeesavings.com

Booth: 99

Citizens Bank

(413) 589- 0111

33 Center St.

Ludlow, MA 01056-2788

www.citizensbank.com

Booth: 186

Clarion Hotel and Conference Center

(800) 870-0486

1080 Riverdale St.

West Springfield, MA 01089

www.wsclarionhotel.com

Booth: 74

Clear Channel

(413) 781-1011

1331 Main St., Suite 400

Springfield, MA 01103-1621

www.clearchannel.com

Booth: 56

Collegeof our Ladyof the Elms

(413) 594-2761

291 Springfield St.

Chicopee, MA 01013-2839

www.elms.edu

Booth: 22

Comcast Business Services

(413) 730-4540

3303 Main St.

Springfield, MA 01107-1111

www.comcast.com/business

Booth: 50

Command Security Corporation

(413) 746-2349

601-1605 Main St.

Springfield, MA 01103

Booth: 72

Concero Networks

(413) 525-4900

P.O. Box 772

East Longmeadow, MA 01028

www.conceronetworks.com

Booth: 106

Cooperative Systems

(860) 523-1000

282 Murphy Road

Hartford, Connecticut 06114

www.coopsys.com

Booth: 54

Country Bank

(413) 967-6221

75 Main St.

Ware, MA 01082

www.countrybank.com

Booth: 190

Crestview Country Club

(413) 786-2593

Shoemaker Lane

Agawam, MA 01001

www.crestviewcc.org

Booth: 42

Curry Printing

(413) 785-1363

191 Elm St.

West Springfield, MA 01089-2726

www.curry-printing.com

Booth: 93

n Cyalume Technologies Inc.

(888) 858-7881

96 Windsor St.

West Springfield, MA 01089

www.cyalume.com

Booth: 73

Development Associates

(413) 789-3720

630 Silver St.

Agawam, MA 01001

www.devassociates.com

Booth: 2

DiGrigoli Salons

(413) 827-8888

1578 Riverdale St.

West Springfield, MA 01089

www.digrigoli.com

Booths: 195 & 196

Disability Management Services Inc.

(413) 747-0990

1350 Main St.

Springfield, MA 01103-1641

www.disabilitymanagementservices.com

Booth: 110

Eastfield Mall

(413) 543-8000

1655 Boston Road, Unit A11

Springfield, MA 01129-1130

www.eastfieldmall.com

Booth: 101

EDC of Western MAss

(413) 593-6421

1441 Main St.

Springfield, MA 01103-1449

www.westernmassedc.com

Booth: 126

Ener-G-save, a program sponsored by Harold Grinspoon Charitable Foundation

(866) 634-3021

380 Union St.

West Springfield, MA 01089

www.ener-G-save.org

Booth:112

East of the River 5 Town Chamber of Commerce

(413) 755-1309

1441 Main St.

Springfield, MA 01103-1449

www.myonlinechamber.com

Booth: 157

Fallon Community Health Plan

(508) 368-9395

One Chestnut Place

Worcester, MA 01608

www.fchp.org

Booth: 60

FastSigns

(413) 732-9900

1102 Riverdale St.

West Springfield, MA 01089

www.fastsigns.com

Booth: 11

FasttrackAirportParking

(800) 590-6789

24 Ella Grasso Turnpike

Windsor Locks, CT 06096

www.avistarparking.com/fasttrack

Booth: 3

First National Merchant Solutions

(860) 584-9294

87 Atkins Ave.

Bristol, CT 06010

www.firstnationalmerchants.com

Booth: 103

Freedom Credit Union

(413) 739-6961

P.O. Box 3009

Springfield, MA 01101-3009

www.freedomcoop.com

Booth: 199

Get Set Marketing, LLC

(413) 781-7800

125 Main St.

Springfield, MA 01105

www.getsetmarketing.com

Booth: 10

The Graduate School at Bay Path College

(413) 565-1000

588 Longmeadow St.

Longmeadow, MA 01106-2292

www.baypath.edu

Booth: 189

Health New England

(413) 233-3178

One Monarch Place, Suite 1500

Springfield, MA 01144-1500

www.healthnewengland.com

Booths: 90 & 100

 

H.L. Dempsey Company

(413) 736-8742

103 Baldwin St.

West Springfield, MA 01089

www.hldempsey.com

Booths: 35 & 45

HolyokeCommunity College

(413) 538-7000

303 Homestead Ave.

Holyoke, MA 01040-1099

www.hcc.edu

Booth: 144

Holyoke Gas & Electric Department

(413) 536-9463

One Canal St.

Holyoke, MA 01040

www.hged.com

Booths: 197 & 198

Holyoke, Chicopee, Springfield Head Start Inc.

(413) 788-6522

30 Madison Ave.

Springfield, MA 01105

www.hcsheadstart.org

Booth: 68

JMP Environmental consulting

(413) 967-5601

439 Belchertown Road

Ware, MA 01082

www.jmpec.net

Booth: 36

Johnson & Hill Staffing Services Inc.

(413) 746-3535

95 State St., Suite 501

Springfield, MA 01103

www.jhstaffing.com

Booth: 120

King Ward Coach Lines

(413) 539-5858

70 Justin Dr.

Chicopee, MA 01022

www.kingward.com

Booths: 175-179

Law Office of Kimberly L. Stevens

(413) 306-6030

82 Main St., Suite 4

West Springfield, MA 01089

stevenslawma.com

Booth: 191

LibertyMutual

(413) 567-2000

175 Dwight Road

Longmeadow, MA 01106

www.libertymutual.com

Booth: 98

Lil’ Dogs

(413) 583-3435

393 East St.

Ludlow, MA 01056

www.lildogs.com

Booth: 65

Marcus Printing Company Inc.

(413) 534-3303

750 Main St.

Holyoke, MA 01040

www.marcusprinting.com

Booth: 66

MassLive, LLC

(413) 733-2000

32 Hampden St., 4th Floor

Springfield, MA 01103

www.masslive.com

Booths: 70 & 80

MassMutualCenter

(413) 787-6610

1277 Main St.

Springfield, MA 01103

www.massmutualcenter.com

Booth: 92

Mercy Medical (Bloodmobile)

(413) 748-9000

271 Carew St.

Springfield, MA 01104

www.mercycares.com

Booths: 146-149

McNamara Waste Services, LLC

(413) 566-8300

P.O. Box 327

East Longmeadow, MA 01028

www.mcwaste.com

Booths: 6-9

Meyers Brothers Kalicka, P.C.

(413) 536-8510

330 Whitney Ave., Suite 800

Holyoke, MA 01040

www.meyerskalicka.com

Booth: 63

Moriarty & Primack, P.C.

(413) 739-1800

1414 Main St., Suite 1300

Springfield, MA 01144

www.mass-cpa.com

Booth: 95

Northeast Security Solutions Inc.

(413) 733-7306

33 Sylvan St.

West Springfield, MA 01089-3441

www.northeastsecuritysolutions.com

Booth:113

Patriot Energy Group

(413) 732-0272

201 Westfield St., 2nd Floor

West Springfield, MA 01089

www.pariotenergygroup.com

Booth:113

Peter Pan Bus Lines

(413) 781-2900

P.O. Box 1776

Springfield, MA 01102-1776

www.peterpanbus.com

Booths: 75-79

PioneerValleyPlanning Commission

(413) 781-6045

26 Central St., Suite 34

West Springfield, MA 01089-2742

www.pvpc.org

Booth: 47

Porter & Chester Institute

(413) 593-3339

134 D
long Circle

Chicopee, MA 01022

www.porterchester.com

Booth: 13

ProShred Security

(413) 596-5479

75 Post Office Park

Wilbraham, MA 01095

www.proshred.com

Booth:140

Protective Security Services

(413) 569-1335

630 Silver St., Suite 9C

Agawam, MA 01001

www.myprotectivesecurity.com

Booth: 86

Reeds Landing Retirement Community

(413) 782-1800

807 Wilbraham Road

Springfield, MA 01109

www.reedslanding.com

Booths: 15 & 16

Regional Employment Board of Hampden County Inc.

(413) 755-1357

1441 Main St.

Springfield, MA 01103-1449

www.rebhc.org

Booth: 168

Reminder Publications

(413) 525-3247

280 North Main St., Suite 1

East Longmeadow, MA 01028

www.thereminder.com

Booth: 207

The Republican

(413) 788-1000

1860 Main St.

Springfield, MA 01103

www.masslive.com

Booth: 81

Resavue Exhibits

(860) 627-6399

10 Stran Road

Milford, CT 06460

www.resavue.com

Booth: 20

Robert Charles Photography

(413) 525-4263

33 Prospect St.

East Longmeadow, MA 01028

www.robertcharlesphoto.com

Booth: 155

Roger Sitterly & Son Inc.

(413) 737-2641

P.O. Box 2530

Springfield, MA 01101

www.sitterlymovers.com

Booth: 91

Ron Alberti’s After Hours DJ

(413) 562-2632

1310 Russell Road

Westfield, MA 01085

www.afterhoursdj.net

Booths: 43-44

Rosa’s Candies Inc.

(413) 736-4591

54 Robbins Road

Springfield, MA 01104

www.rosasfudge.com

Booth: 181

Select Comfort

(413) 552-3690

50 Holyoke St.

Holyoke, MA 01040

www.selectcomfort.com

Booth: 150

Sage Engineering, LLC

(413) 562-4884

199 Servistar Industrial Way, Suite 2

Westfield, MA 01085

www.sage-llc.com

Booth: 85

Sheraton Hotel/Columbus Hotels

(413) 781-1010

One Monarch Place

Springfield, MA 01144

www.sheraton.com/springfieldma

Booth: 160

Springfield Business Improvement District

(413) 781-1591

1441 Main St., 1st Floor

Springfield, MA 01103

www.springfielddowntown.com

Booth: 193

SpringfieldCollege

(413) 748-3000

263 Alden St.

Springfield, MA 01109-3797

www.springfieldcollege.edu

Booth: 96

SpringfieldFalcons Hockey Club

(413) 739-3344

45 Falcons Way

Springfield, MA 01103

www.falconsahl.com

Booth: 55

STCU Credit Union

(413) 732-9812

145 Industry Ave.

Springfield, MA 01104

www.stcu.com

Booth: 67

Steve Lewis Subaru

(413) 584-3292

48 Damon Road

Northampton, MA 01060

www.stevelewis.subarudealer.com

Booths: 38 & 39, 48 & 49

T-Mobile, USA

(617) 630-3101

60 Wells Ave.

Newton, MA 02459

www.t-mobile.com

Booth: 200

Turley Publications Inc.

(413) 283-8393

24 Water St.

Palmer, MA 01069

www.turley.com

Booths: 153 & 154

United Personnel

(413) 736-0800

1331 Main St., Suite 100

Springfield, MA 01103-1669

www.unitedpersonnel.com

Booth: 180

United StatesPostal Service

Phone:(413) 731-0502

1883 Main St.

Springfield, MA 01101-9998

www.usps.com

Booth: 119

Valley Communications Systems Inc.

(413) 592-4136

20 First Ave.

Chicopee, MA 01020-4619

www.valleycommunications.com

Booths: 187 & 188

Verizon

(413) 731-8606

365 State St.

Springfield, MA 01105

www.verizon.com

Booth: 62

WesternNew England College

(413) 782-3111

1215 Wilbraham Road

Springfield, MA 01119-2693

www.wnec.edu

Booth: 71

Westover Job Corps

(413) 593-5731

103 Johnson Road

Chicopee, MA 01022

www.westoverjobcorps.com

Booth: 169

WFCR 88.5 FM/WNNZ 640 AM PUBLIC RADIO

(413) 577-0779

Hampshire House, UMass

131 County Circle

Amherst, MA 01003-9257

www.wfcr.org

Booth: 87

WGBY

(413) 781-2801

44 Hampden St.

Springfield, MA 01103-1286

www.wgby.org

Booth:111

Whalley Computer Associates

(413) 569-4200

One Whalley Way

Southwick, MA 01077

www.wca.com

Booth:130

Whalley Technology Corridor

Communications Solutions Partners

Booth: 131

n Blue Moon Industries

www.bluemoonind.com

Booth: 121

 

cisco

www.cisco.com

Booth: 132

Direct Color Systems

www.directcolorsystems.com

Booth: 134

Epson America

www.epson.com

Booth: 123

Meru Wireless Networks

www.merunetworks.com

Booth: 133

Okidata

www.okidata.com

Booth: 124

Zix Corporation

www.zixcorp.com

Booth: 122

Wilbraham & MonsonAcademy

(413) 596-6811

423 Main St.

Wilbraham, MA 01095

www.wmacademy.org

Booths: 151 & 152

WMAS Citadel Broadcasting Corporation

(413) 737-1414

1000 West Columbus Ave.

Springfield, MA 01105

www.947wmas.com

Booth: 12

Women’s Partnership

(413) 739-2731

c/o Hatheway Homes & Properties

West Springfield, MA 01090

www.myonlinechamber.com

Booth: 102

Zasco Productions, LLC

(800) 827-6616

340 McKinstry Ave., Suite 400

Chicopee, MA 01013

www.zascoproductions.com

Booths: 202 & 203

Zip N Sort Mail Services

(413) 443-9071

20 Taconic Park Dr.

Pittsfield, MA 01201

http://www.zipnsort.com

Booth: 129

The Zoo in Forest Park

(413) 733-2251

P.O. Box 80295

Springfield, MA 01138

www.forestparkzoo.com

Booth: 64

Sections Super 60
Depth, Diversity Define the 2013 List of Top-performing Companies

Super60logoJeffrey Ciuffreda says there are a number of encouraging signs to take from this year’s roster of Super 60 companies — the 24th compilation of the region’s top-performing businesses.
For starters, there are the numbers — for both revenue and revenue growth — posted by the winners, said Ciuffreda, president of the Affiliated Chambers of Commerce of Greater Springfield, which has presented the program since 1990. He noted that companies in the first category averaged more than $35 million last year and combined for more than $1 billion. Meanwhile, one-third of the companies in the revenue-growth category averaged in excess of 50% growth over the past three years, and the average for those 30 honorees was 49%.
These figures speak to how well the area business community has rebounded from the deep and lengthy recession that began in 2008, said Ciuffreda, noting that another positive sign is the diversity represented by this year’s list, which includes everything from colleges to technology companies; healthcare facilities to manufacturers; financial-services firms to retailers.
The number of small, and in some cases very small, businesses on the list is also encouraging, he noted, adding that perhaps the most noteworthy quality when it comes to this year’s roster is the number of first-timers; there are seven, the largest group of newcomers in several years.
“To get new folks on there shows that maybe over the past few years, when people had their heads down and were just surviving, there were some businesses that were experiencing pretty good progress,” he told BusinessWest, adding that their participation in Super 60 shows a desire to tell their story. “It’s a good sign for the economy when you can get new businesses that can exhibit that kind of growth.”
Still another source of encouragement is the large number of companies — 12 in all — that qualified for both categories, said Ciuffreda, noting that this stat indicates that some larger companies have been experiencing strong growth.
The 2013 edition of the Super 60 will be feted at the program’s annual luncheon on Oct. 25, from 11:30 a.m. to 1:30 p.m. at Chez Josef in Agawam. The event will feature introductions of the winners and include a presentation on a unique business venture in the region — Simple Diaper and Linen, a growing enterprise that has mastered the technique of eco-friendly laundering.
Principals Angie Gregory and Jessica Montagna will detail the company’s profound growth and unique business model, and thus continue a pattern of letting emerging entrepreneurs take center stage at the Super 60 lunch. In recent years, Paul Kozub, founder of V-One Vodka, and Stanley Kowalski, founder of FloDesign, have been keynoters.
Meanwhile, for this issue, BusinessWest spotlights the 60 winners (snapshot profiles begin on page 21) in both the total-revenue and revenue-growth categories.
Topping the former is Springfield College, led by new president Mary-Beth Cooper, followed by Noonan Energy Corp., a residential heating and cooling company, and Whalley Computer Associates Inc., a Southwick-based technology-solutions firm.
Whalley is one of six companies in the category to also qualify for the revenue-growth list. The others are Gandara Mental Health, Joseph Freedman Co. Inc., Maybury Associates, Millennium Power Services Inc., and Tighe & Bond.
Topping the revenue-growth category (where there are actually 31 winners)  is Mahan Slate Roofing Co. Inc., which specializes in slate and copper roofing for residential, institutional, and commercial structures, followed by Paragus IT, the Hadley-based outsourced IT solutions firm, and Troy Industries Inc., a U.S. government contractor that designs and manufactures small-arms components and accessories.
Troy was one of six in that category to also qualify for the total-revenue list. The others are ABLE Machine Tool Sales Inc., the Futures Health Group, LLC, NUVO Bank, Specialty Bolt & Screw Inc., and Titan USA Enterprises Inc.
To be considered, companies must be based in Hampden or Hampshire counties or be a member of the ACCGS, have revenues of at least $1 million in the last fiscal year, be an independent and privately owned company, and have been in business at least three full years. Companies are selected based on their percentage of revenue growth over a full three-year period or total revenues for the latest fiscal year.
For more information regarding the Super 60 or to make reservations for the luncheon, call (413) 755-1313 or order online at www.myonlinechamber.com.  Tickets cost $50 for ACCGS members and $70 for non-members.

Elizabeth Taras can be reached at [email protected]

TOTAL REVENUE

* Indicates company qualifed in both categories

1. Springfield College
263 Alden St., Springfield
(413) 748-3000
www.springfieldcollege.edu
Mary-Beth Cooper, President
Founded in 1885, Springfield College is a private, independent, coeducational, four-year college offering undergraduate and graduate degree programs with its Humanics philosophy — educating students in spirit, mind, and body for leadership in service to others.

2. Noonan Energy Corp.
86 Robbins Road, Springfield
(413) 734-7396
www.noonanenergy.com
Ted Noonan, President
Founded by Timothy Noonan in 1890, the fifth-generation energy company is now led by Ted Noonan, and installs, replaces, maintains, and upgrades heating and cooling systems throughout the Pioneer Valley.

3. Whalley Computer
Associates Inc. *
One Whalley Way, Southwick
(413) 569-4200
www.wca.com
John Whalley, President
WCA is a locally owned family business that has evolved from a hardware resale and service group in the ’70s and ’80s into a company that now focuses on lowering the total cost of ownership of technology and productivity enhancement for its customers. Whalley carries name-brand computers as well as low-cost performance compatibles.

Aegis Energy Services Inc.
55 Jackson St., Holyoke
(800) 373-3411
www.aegisenergyservices.com
Lee Vardakas, Owner
Founded in 1985, Aegis Energy Services is a turn-key, full-service provider of combined heat and power systems (CHPs) that generate heat and electricity using clean, efficient, natural-gas-powered engines. These modular CHP systems reduce a facility’s dependence on expensive utility power, reduce energy costs, and reduce one’s carbon footprint.

American International College
1000 State St., Springfield
(800) 242-3142
www.aic.com
Vincent Maniaci, President
The 128-year-old private, coeducational, liberal-arts school is interracial, interfaith, and international. One of the keystones of the AIC experience is the opportunity to interact with students from many different backgrounds. The college is organized into schools of Arts, Education, and Sciences; Business Administration; Health Sciences; and Continuing Education.

Associated Electro-Mechanics Inc.
185 Rowland St., Springfield
(800) 288-4276
www.aemservices.com
Elayne Lebeau, Owner/CEO
Associated Electro-Mechanics is a diversified, one-stop industrial sales and service center servicing the New England region and beyond, with a variety of industrial repair and rebuilding services.

The Association for Community Living
220 Brookdale Dr., Springfield
(413) 732-0531
www.theassociationinc.org
Barbara Pilarcik, Executive Director
For 60 years, the Association For Community Living has been creating opportunities, building relationships, and improving lives of children and adults with developmental disabilities and their families. The agency’s caring and experienced workforce empowers individuals with developmental disabilities to live with dignity, bringing fulfillment, community, and valuable relationships into their lives.

Baystate OB/GYN Group Inc.
2 Medical Center Dr., #206, Springfield
(413) 794-8484
www.bogg.com
dr. Howard Trietsch, managing partner
Caring for patients for more than 25 years, Baystate Ob/Gyn Group Inc. offers experienced care for pregnancy, gynecology, menopause, and surgical gynecology for women from teens through the elder years at four office locations in the region.

Braman Chemical Enterprises
147 Almgren Dr., Agawam
(413) 732-9009
www.braman.biz
Gerald Lazarus, President
Braman has been serving New England since 1890, using state-of-the-art pest-elimination procedures for commercial and residential customers. The company has offices in Agawam, Worcester, and Lee, as well as Hartford and New Haven, Conn.

Bridgeport National Bindery Inc.
662 Silver St., Agawam
(413) 789-1981
www.bnbindery.com
Bruce Jacobsen, Executive Vice President
A full-service bindery with on-demand book-printing capabilities, BNB offers a wide variety of binding styles and professional rebinding services, including binding for libraries, pre-binding, textbooks, editions, and conservation. The company also offers digitization, the process of reformatting a print item into an electronic format.

Charter Oak Insurance and Financial Services Co.
330 Whitney Ave., Holyoke
(413) 374-5430
www.charteroakfinancial.com
Peter Novak, General Agent
A member of the MassMutual Financial Group, Charter Oak been servicing clients for 127 years. The team of professionals serves individuals, families, and businesses with risk-management products, business planning and protection, retirement-planning and investment services, and fee-based financial planning.

City Tire Company Inc.
25 Avocado St., Springfield
(413) 737-1419
www.city-tire.com
Peter Greenberg, President
Brothers Peter and Dan Greenberg, the third generation of a family-owned business founded in 1927, have grown the business to 11 locations in Massachusetts, Connecticut, New Hampshire, and Vermont. The company offers one-stop shopping for tires of all shapes and sizes and a full complement of maintenance and repair services.

Commercial Distributing Co. Inc.
46 South Broad St., Westfield
(413) 562-9691
www.commercialdist.com
Richard Placek, Chairman
Founded in 1935 by Joseph Placek, Commercial Distributing Company is a family-owned and operated business servicing more than 1,000 bars, restaurants, and clubs, as well as more than 400 package and liquor stores. Now in its third generation, the company continues to grow through the values established by its founder by building brands and offering new products as the market changes.

The Dennis Group, LLC *
1537 Main St., Springfield
(413) 746-0054
www.dennisgrp.com
Tom Dennis, CEO
The Dennis Group offers complete planning, design, architectural, engineering, and construction-management services. The firm is comprised of experienced engineering and design professionals specializing in the implementation of food-manufacturing processes and facilities.

Environmental Compliance Services Inc.
588 Silver St., Agawam
(413) 789-3530
www.ecsconsult.com
Mark Hellstein, CEO
For more than 25 years, ECS has specialized in environmental site assessments; testing for asbestos, lead, indoor air quality, and mold; drilling and subsurface investigations; and emergency-response management.

Gandara Mental Health Inc. *
147 Norman St., West Springfield
(413) 736-8329
www.gandaracenter.org
Dr. Henry East-Trou, CEO
Focusing on the Latino/Hispanic community, Gandara Center provides substance-abuse recovery, mental-health, and housing services for men, women, children, adolescents, and families throughout the Pioneer Valley.

Joseph Freedman Co. Inc. *
115 Stevens St., Springfield
(888) 677-7818
www.josephfreedmanco.com
John Freedman, President
Founded in 1891, the company provides industrial scrap-metal recycling, specializing in aluminum, copper, nickel alloys, and aircraft scrap, and has two facilities in Springfield — a 120,000-square-foot indoor ferrous facility and a 60,000-square-foot chopping operation.

Delaney Restaurant Inc. / The Log Cabin
500 Easthampton Road, Holyoke
(413) 535-5077
www.logcabin-delaney.com
Peter Rosskothen, President
The Delaney House restaurant offers 13 private-themed rooms for any special occasion, with seating for up to 260. It offers two dining options — fine dining and the more casual Mick. The Log Cabin Banquet & Meeting House offers banquet facilities for weddings, showers, anniversaries, engagement parties, bar/bat mitzvahs, business meetings, holiday parties, and other events.

Marcotte Ford Sales
1025 Main St., Holyoke
(800) 923-9810
www.marcotteford.com
Bryan Marcotte, President
The dealership sells new Ford vehicles as well as pre-owned cars, trucks, and SUVs, and features a full service department. Marcotte has achieved the President’s Award, one of the most prestigious honors given to dealerships by Ford Motor Co., on multiple occasions over the past decade.

Maybury Material Handling *
90 Denslow Road, East Longmeadow
(413) 525-4216
www.maybury.com
John Maybury, President
Since 1976, Maybury Material Handling has been designing, supplying, and servicing all types of material-handling equipment throughout New England. Maybury provides customers in a wide range of industries with solutions to move, lift, and store their parts and products.

Millennium Power Services Inc. *
79 Mainline Dr., Westfield
www.millenniumpower.net
(413) 562-5332
Michael Pellegrini, President
Founded in 2000, Millennium Power Services is a full-service valve-repair shop and manufacturer of new valve parts. With a fleet of mobile machine shops, the company offers on-site service throughout the U.S., which allows customers to monitor their jobs, and also offers emergency valve service both at customer sites and in shops located in Massachusetts, Maine, and Florida.

PC Enterprises d/b/a Entre Computer
138 Memorial Ave., West Springfield
(413) 736-2112
www.pc-enterprises.com
Norman Fiedler, CEO
Entre assists organizations with procuring, installing, troubleshooting, servicing, and maximizing the value of technology. In business since 1983, it continues to evolve and grow as a lead provider for many businesses, healthcare providers, retailers, and state, local, and education entities.

Poly-Metal Finishing Inc.
1 Allen St # 218, Springfield
(413) 781-4535
www.poly-metal.com
Jason Kudelka, President
Poly-Metal Finishing Inc. has served the metalworking industry for more than three decades and specializes in providing the aerospace, military, and com­mercial sectors with complete anodic services: sulfuric anodizing, color anodizing, chromic, hardcoat, polylube pro­cessing, chemical conversion of aluminum, and pre-bond coatings.

Rediker Software Inc.
2 Wilbraham Road, Hampden
(800) 213-9860
www.rediker.com
Richard Rediker, President
Rediker software is used by school administrators across the U.S. and in more than 100 countries, and is designed to meet the student-information-management needs of all types of schools and districts.

Rocky’s Hardware Inc.
40 Island Pond Road, Springfield
(413) 781-1650
www.rockys.com
Rocco Falcone II, President
With locations throughout Massachusetts, Rhode Island, and New Hampshire, the family-run business founded in 1926 is a fully stocked, convenient source for not only typical hardware-store items but also a line of goods for the home, yard, and garden.

Sarat Ford Lincoln
245 Springfield St., Agawam
(413) 789-5400
www.saratford.com
Jeff Sarat, President
Founded in 1929 by John Sarat Sr., Sarat Ford has become the largest Ford dealership in Western Mass., and today, grandson Jeff Sarat leads the company. The full-service dealership includes a state-of-the-art body-shop facility, and a new, 10,000-square-foot expansion offers a 24-bay service center that houses a $1 million parts inventory featuring Ford, Motorcraft, Motorsport, and a variety of other specialty manufacturers.

Spectrum Analytical Inc.
11 Almgren Dr., Agawam
(413) 789-9018
www.spectrum-analytical.com
Hanibal Tayeh, CEO
For more than a decade, Spectrum Analytical Inc. has provided quantitative analysis of soil, water, and, more recently, air samples, as well as petroleum products. Consulting firms, industries, municipalities, universities, and the public sector are among the constituencies that make up the client list.

Tighe & Bond Inc. *
53 Southampton Road, Westfield
(413) 562-1600
www.tighebond.com
David Pinsky, President
Launched in 1911, Tighe & Bond specializes in environmental engineering, focusing on water, wastewater, solid-waste, and hazardous-waste issues, and provides innovative engineering services to public and private clients around the country and overseas.

United Personnel Services Inc.
1331 Main St., Springfield
(413) 736-0800
www.unitedpersonnel.com
Patricia Canavan, President
United provides a full range of staffing services, including temporary staffing and full-time placement, on-site project management, and strategic recruitment in the Springfield, Hartford, and Northampton areas, specializing in administrative, professional, medical, and light-industrial staff.

W.F. Young Inc.
302 Benton Dr., East Longmeadow
(800) 628-9653
www.absorbine.com
Tyler Young, CEO
This family-run business prides itself on offering a variety of high-quality products that can effectively improve the well-being of both people and horses with its Absorbine brands.

REVENUE GROWTH

* Indicates company qualifed in both categories

1. Mahan Slate Roofing Co. Inc.
P.O. Box 2860, Springfield
(413) 394-3513
www.mahanslate.com
John Mahan, Vice President
While Mahan Slate Roofing does not install asphalt shingle roofing or commercial flat roofing, they do specialize in beautiful and lasting slate and copper roofing for residential, institutional, municipal, and commercial structures. Mahan also has a full sheet-metal shop, which allows the company to produce a wide range of copper products including custom gutters and downspouts, and it designs snow-guard systems, often a much-needed accessory for slate roofs.

2. Paragus IT
84 Russell St., Hadley
(413) 587-2666
www.paragusit.com
Delcie Bean IV, President
While still in high school, Delcie Bean founded Paragus IT in 1999, first under the name Vertical Horizons and then Valley ComputerWorks. The name Paragus, short for asparagus, one of Hadley’s most famous agricultural products, has grown dramatically as an outsourced IT solution for area clients. From information technology solutions to CMR-17 compliance to EMR implementation, the Paragus experts in computer systems and information technology provide business computer service, computer consulting, information-technology support, and other proactive services to small and medium-sized businesses.

3. Troy Industries Inc. *
151 Capital Dr., West Springfield
(413) 788-4288; (866) 788-6412
www.troyind.com
Steve Troy, CEO
Troy Industries was founded on the principle of making reliable, innovative, over-engineered products that function without question when lives are on the line. All products are American-made and designed to perform flawlessly under intense battle conditions. The choice of special ops, law enforcement, and war fighters worldwide, Troy Industries is a leading U.S. government contractor that designs and manufactures innovative, top-quality small-arms components and accessories and complete weapon upgrades.

ABLE Machine Tool Sales Inc. *
800 Silver St., Agawam
(413) 786-4662
www.ablemts.com
Alan Lockery, President
ABLE Machine Tool Sales distributes some of the world’s finest machine tools, but it also offers clients the Able Metrology Tech Center, providing measurement tools to suit manufacturing-inspection requirements. ABLE’s experienced sales staff and service technicians are given extensive training, and the company is factory-authorized to assist with mechanical and electrical repairs, preventive maintenance programs, and employee-training programs.

Adam Quenneville Roofing and Siding
160 Old Lyman Road, South Hadley
(413) 536-5955
www.1800newroof.net
Adam Quenneville, CEO
Adam Quenneville offers a wide range of residential and commercial services, including new roofs, retrofitting, roof repair, roof cleaning, vinyl siding, replacement windows, and the no-clog Gutter Shutter system. The company earned the 2010 BBB Torch Award for trust, performance, and integrity.

Advance Welding
47 Allston Ave., West Springfield
(413) 734-4544
www.theperfectweld.com
Christopher Kielb, President
Since 1978, Advance Welding has served its clients with high-quality welding, brazing, and metal fabrication with state-of-the-art facilities and more than 100 years of combined welding experience. The company recently added 6,000 square feet of new facilities and actively participates as role models to young people who may someday seek a career in welding, by showing that the manufacturing industry still thrives in America.

Aegenco Inc.
55 Jackson St., Springfield
(413) 746-3242
Spiro Vardakas, President
Aegenco, an energy-conservation consulting firm, has grown steadily since its inception in 2005.

REVENUE GROWTH
* Indicates company qualifed in both categories

1. Mahan Slate Roofing Co. Inc.
P.O. Box 2860, Springfield
(413) 394-3513
www.mahanslate.com
John Mahan, Vice President
While Mahan Slate Roofing does not install asphalt shingle roofing or commercial flat roofing, they do specialize in beautiful and lasting slate and copper roofing for residential, institutional, municipal, and commercial structures. Mahan also has a full sheet-metal shop, which allows the company to produce a wide range of copper products including custom gutters and downspouts, and it designs snow-guard systems, often a much-needed accessory for slate roofs.

2. Paragus IT
84 Russell St., Hadley
(413) 587-2666
www.paragusit.com
Delcie Bean IV, President
While still in high school, Delcie Bean founded Paragus IT in 1999, first under the name Vertical Horizons and then Valley ComputerWorks. The name Paragus, short for asparagus, one of Hadley’s most famous agricultural products, has grown dramatically as an outsourced IT solution for area clients. From information technology solutions to CMR-17 compliance to EMR implementation, the Paragus experts in computer systems and information technology provide business computer service, computer consulting, information-technology support, and other proactive services to small and medium-sized businesses.

3. Troy Industries Inc. *
151 Capital Dr., West Springfield
(413) 788-4288; (866) 788-6412
www.troyind.com
Steve Troy, CEO
Troy Industries was founded on the principle of making reliable, innovative, over-engineered products that function without question when lives are on the line. All products are American-made and designed to perform flawlessly under intense battle conditions. The choice of special ops, law enforcement, and war fighters worldwide, Troy Industries is a leading U.S. government contractor that designs and manufactures innovative, top-quality small-arms components and accessories and complete weapon upgrades.

ABLE Machine Tool Sales Inc. *
800 Silver St., Agawam
(413) 786-4662
www.ablemts.com
Alan Lockery, President
ABLE Machine Tool Sales distributes some of the world’s finest machine tools, but it also offers clients the Able Metrology Tech Center, providing measurement tools to suit manufacturing-inspection requirements. ABLE’s experienced sales staff and service technicians are given extensive training, and the company is factory-authorized to assist with mechanical and electrical repairs, preventive maintenance programs, and employee-training programs.

Adam Quenneville Roofing and Siding
160 Old Lyman Road, South Hadley
(413) 525-0025
www.1800newroof.net
Adam Quenneville, CEO
Adam Quenneville offers a wide range of residential and commercial services, including new roofs, retrofitting, roof repair, roof cleaning, vinyl siding, replacement windows, and the no-clog Gutter Shutter system. The company earned the 2010 BBB Torch Award for trust, performance, and integrity.

Advance Welding
47 Allston Ave., West Springfield
(413) 734-4544
www.theperfectweld.com
Christopher Kielb, President
Since 1978, Advance Welding has served its clients with high-quality welding, brazing, and metal fabrication with state-of-the-art facilities and more than 100 years of combined welding experience. The company recently added 6,000 square feet of new facilities and actively participates as role models to young people who may someday seek a career in welding, by showing that the manufacturing industry still thrives in America.

Aegenco Inc.
55 Jackson St., Springfield
(413) 746-3242
Spiro Vardakas, President
Aegenco, an energy-conservation consulting firm, has grown steadily since its inception in 2005.

American Pest Solutions Inc.
169 William St., Springfield
(413) 781-0044
www.413pestfree.com
Robert Russell, President
For nearly 100 years, American Pest Solutions has been taking care of families and business owners to keep their properties free from ants, bedbugs, rodents, roaches, termites, and other harmful pest infestations. By utilizing products and pest-treatment solutions designed to minimize impacts on the surrounding environment, American takes an ecologically sensitive approach to pest control for the environmentally concerned client.

Axia Insurance & Affiliates
933 East Columbus Ave., Springfield
(413) 788-9000
www.axiagroup.net
Michael Long, CEO
“AXiA” translates from Greek to mean ‘value, capability, merit, and worthiness’; it’s Axia Insurance’s philosophy of doing business. Representing several carriers for commercial clients, Axia also represents other personal-insurance companies specifically for MassMutual employee services, but can service to anyone for personal lines.

Con-Test Analytical Laboratory
39 Spruce St., East Longmeadow
(413) 525-2332
www.contestlabs.com
Thomas Veratti Sr., Founder
Established in 1984, Con-Test provides environmental consulting and testing services to a variety of clients throughout Western Mass. The laboratory-testing division originally focused on industrial hygiene analysis, but rapidly expanded to include numerous techniques in air analysis, classical (wet) chemistry, metals, and organics, and has the capability for analyzing nearly all water, air, soil, and solid materials.

Dynamic Dock & Door Inc.
64 Lowell St., West Springfield
(413) 731-1114
www.dynamic-dock-door.com
Bret Leveillee, Vice President
Dynamic Dock and Door is a complete materials-handling company specializing in loading-dock equipment, overhead doors, storage systems, and energy conservation. Providing companies across New England and New Jersey for more than 20 years with quality overhead door and loading-dock equipment, installation, and service, the company has recently added installation, sales, and service of traditional commercial man doors to its product and service mix.

FIT Solutions
25 Bremen St., Springfield
(413) 733-6466
www.fitsolutions.us
Jackie Fallon, President
Since 2004, FIT Solutions has been partnering with clients, from small-business owners who have only a few IT needs to large companies that have small IT departments, to provide the best candidates for a variety of IT positions. Meeting with the hiring manager, FIT Solutions determines the exact qualifications and skills needed, as well as the personality traits desired in order to find candidates that fit an array of technology-based positions. FIT Solutions now serves both the Massachusetts and Connecticut markets.

Fletcher Sewer & Drain Inc.
824a Perimeter Road, Ludlow
(413) 547-8180
www.fletcherseweranddrain.com
Teri Marinello, President
Since 1985, Fletcher Sewer & Drain has provided service to homeowners as well as municipalities and construction companies for large pipeline jobs from Western Mass. to Southern Conn. From unblocking kitchen sinks to replacing sewer lines, this woman-owned company keeps up-to-date with all the latest technology, from high-pressure sewer jetters to the newest camera-inspection equipment.

The Futures Health Group, LLC *
136 Williams St., Springfield
(800) 218-9280
Peter Bittel, CEO
The Futures Health Group provides special-education and clinical services and management to 25,000 students and individuals. Bittel has more than 35 years of clinical and executive leadership experience in the areas of special education, rehabilitation, and developmental disabilities.

The Gaudreau Group
1984 Boston Road, Wilbraham
(413) 543-3534
www.gaudreaugroup.com
Jules Gaudreau, President
A multi-line insurance and financial-service agency established in 1921, the Gaudreau Group combines the traditional service philosophy of an agency with the talents of a dynamic marketing organization. With the expertise and resources that enable clients to respond to an ever-changing economic environment, the agency offers a broad range of insurance and financial products from basic life, home, and auto insurance to complex corporate services, employee benefits, and retirement plans.

GMH Fence Co. Inc.
15 Benton Dr., East Longmeadow
(413) 525-3361
www.gmhfence.com
Glenn Hastie, Owner
Serving the Western Mass. area for more than over 20 years, GMH Fence Co. is one of largest and most respected fence companies in the region. The fencing contractor offers quality service and fence installations from a selection of wood, aluminum, steel, and vinyl fencing that are durable and virtually trouble-free for residential, commercial, and industrial fencing requests.

Janice Yanni, DDS, PC
180 Westfield St., West Springfield
(413) 739-4400
www.yanniorthodontics.com
Dr. Janice Yanni, Owner
It’s never too early or too late to think about improving a smile, and Yanni Orthodontics has a mission to make all their patients smile. Dr. Janice Yanni specializes in orthodontic treatment for children, teens, and adults with offices in West Springfield as well as Tolland, Conn., using the latest in technology and a variety of treatment options, including Invisalign, Invisalign Express, Incognito, Six Month Smiles, and traditional braces.

Lattitude
1338 Memorial Ave., West Springfield
(413) 241-8888
www.lattitude1338.com
Jeff Daigneau, Owner
Executive chef and owner Jeff Daigneau opened Lattitude in 2007 and offers a unique, continually changing menu, based on local, seasonal product and his own classically trained talent for inimitable cuisine. The recent addition of a large outdoor patio-bar area for dining and live music will complement new interior expansions, including a new, 80-seat banquet room. Lattitude offers private, on-site events as well as off-site catering for 10 to several hundred people.

Market Mentors, LLC
1680 Riverdale St., West Springfield
(413) 787-1133
www.marketmentors.com
Michelle Abdow, Principal
A full-service marketing firm, Market Mentors handles all forms of marketing, including advertising in all mediums, media buying, graphic design, public relations, and event planning.

NetLogix Inc.
181 Notre Dame St., Westfield
(413) 586-2777
www.netlgx.com
Marco Liquori, President
NetLogix offers a wide range of IT services, including equipment sales; managed network services and remote monitoring; network design, installation, and management; network security and firewalls; disaster-recovery and business-continuity services; VoIP; wi-fi; and more.

NUVO Bank & Trust Co. *
1500 Main St., Springfield
(413) 787-2700
www.nuvobank.com
M. Dale Janes, CEO
Chartered in 2007, NUVO is an independent, locally owned bank that provides deposits, residential and commercial loans, and cash-management services for both personal-banking and business-banking needs.

O’Connell Professional Nurse Service Inc.
14 Bobala Road, Suite 1B, Holyoke
(413) 533-1030
www.opns.com
Francis O’Connell, President
For more than two decades, O’Connell Professional Nurse Service Inc., (O’Connell Care at Home and Healthcare Staffing) has grown to deliver a range of home-health and staffing services across the Pioneer Valley. Services range from nursing care and geriatric healthcare management to advocacy and transportation.

Powervestors, LLC
55 Jackson St., Holyoke
(413) 536-1156
www.aegisenergyservices.com
Spiro Vardakas, Owner
Powervestors provides services in power-generating equipment installation throughout the region.

R & R Industries Inc.
195 Rocus St., Springfield
(413) 733-2118
www.randrind.com
Bruce Robinovitz, President
Family-owned and operated since 1957, R & R Industries is a full-service metal and auto recycler serving Western Mass. and Northern Conn., providing recycling and container services to commercial, industrial, and residential customers.   The company also purchases all ferrous and non-ferrous metals at market prices and supplies hard-to-find auto parts for older models.

Robert F. Scott Co. Inc.
467 Longmeadow St., Longmeadow
(413) 567-7089
Leonard Rising III, President
Robert F. Scott Co. Inc. (known as Longmeadow Garage) is a locally owned and operated, full-service gasoline and automotive service station. Its staff includes ASE-certified technicians well-versed in all makes and models.

Specialty Bolt & Screw Inc. *
235 Bowles Road, Agawam
(413) 789-6700
www.specialtybolt.com
Alan Crosby, CEO
Founded in 1977, Specialty Bolt & Screw Inc. is a distributor of innovative fastener solutions. The company has engineering resources on staff to help determine the optimum fastener for each application, and utilizes state-of-the-art technology along with more than 30 years of experience to help clients achieve their objectives.

Titan USA Enterprises Inc. *
140 Baldwin St., West Springfield
(888) 482-6872
www.titanman.com
Ralph Colby, CEO
For almost four decades, Titan USA Enterprises has served industrial distributors as a manufacturer of premium-quality, solid-carbide, high-speed steel and cobalt cutting tools.

United Industrial Services Inc.
120 Almgren Dr., Agawam
(413) 789-0896
www.unitedindustrialinc.com
Tony Reopel, Vice President
From the simplest hand truck to the most sophisticated conveyor systems and in-plant racking layouts, United Industrial Services has been providing material handling solutions for every size of business for more than 30 years. The company supports sales, leasing, rentals, parts, and services for all forms of industrial mechanical needs, and offers OSHA experts to provide guidelines for safe operation of every machine sold.

Universal Plastics Corp. *
75 Whiting Farms Road, Holyoke
(800) 553-0120
www.universalplastics.com
Joseph Peters, CEO
Since 1965, Universal Plastics has been a leading force in the custom thermoforming industry. It specializes in precision custom thermoforming, a plastic-manufacturing process that converts a sheet of plastic into a highly detailed finished product with less tooling investment than other plastic molding processes.

Whalley Precision Inc.
28 Hudson Dr., Southwick
www.whalleyprecision.com
DAVID WHALLEY, PRESIDENT
Whalley Precision Inc. is a family-owned small business and full-service manufacturing company/FAA repair station founded in 1990. The company performs general fabrication, machining, and assembly. Its services include CNC/manual milling and turning; ID, OD, and surface grinding; jig boring; honing; MIG and TIG welding; metal forming; and robotic welding and assembly. In addition to carbon steel, the company routinely works with stainless steel, aluminum, space-age alloys and plastics, and materials such as Inconel and Kovar, as well as various other hardened materials.

Wright Architectural Millwork Corp.
115 Industrial Dr., Northampton
(413) 586-3528
www.wrightmw.com
Walt Price, President
Wright Architectural Millwork embraces current technology, blending digital technology and traditional craftsmanship for the highest quality of millwork solutions, which can be found in the facilities of some of the world’s best-known companies and institutions. The firm procures and works with non-wood materials (such as stone, glass, leather, fabrics, and architectural metals), integrating them into quality woodwork for complete, customized designs.vv
American Pest Solutions Inc.
169 William St., Springfield
(413) 781-0044
www.413pestfree.com
Robert Russell, President
For nearly 100 years, American Pest Solutions has been taking care of families and business owners to keep their properties free from ants, bedbugs, rodents, roaches, termites, and other harmful pest infestations. By utilizing products and pest-treatment solutions designed to minimize impacts on the surrounding environment, American takes an ecologically sensitive approach to pest control for the environmentally concerned client.

Axia Insurance & Affiliates
933 East Columbus Ave., Springfield
(413) 788-9000
www.axiagroup.net
Michael Long, CEO
“AXiA” translates from Greek to mean ‘value, capability, merit, and worthiness’; it’s Axia Insurance’s philosophy of doing business. Representing several carriers for commercial clients, Axia also represents other personal-insurance companies specifically for MassMutual employee services, but can service to anyone for personal lines.

Con-Test Analytical Laboratory
39 Spruce St., East Longmeadow
(413) 525-2332
www.contestlabs.com
Thomas Veratti Sr., Founder
Established in 1984, Con-Test provides environmental consulting and testing services to a variety of clients throughout Western Mass. The laboratory-testing division originally focused on industrial hygiene analysis, but rapidly expanded to include numerous techniques in air analysis, classical (wet) chemistry, metals, and organics, and has the capability for analyzing nearly all water, air, soil, and solid materials.

Dynamic Dock & Door Inc.
64 Lowell St., West Springfield
(413) 731-1114
www.dynamic-dock-door.com
Bret Leveillee, Vice President
Dynamic Dock and Door is a complete materials-handling company specializing in loading-dock equipment, overhead doors, storage systems, and energy conservation. Providing companies across New England and New Jersey for more than 20 years with quality overhead door and loading-dock equipment, installation, and service, the company has recently added installation, sales, and service of traditional commercial man doors to its product and service mix.

FIT Solutions
25 Bremen St., Springfield
(413) 733-6466
www.fitsolutions.us
Jackie Fallon, President
Since 2004, FIT Solutions has been partnering with clients, from small-business owners who have only a few IT needs to large companies that have small IT departments, to provide the best candidates for a variety of IT positions. Meeting with the hiring manager, FIT Solutions determines the exact qualifications and skills needed, as well as the personality traits desired in order to find candidates that fit an array of technology-based positions. FIT Solutions now serves both the Massachusetts and Connecticut markets.

Fletcher Sewer & Drain Inc.
824a Perimeter Road, Ludlow
(413) 547-8180
www.fletcherseweranddrain.com
Teri Marinello, President
Since 1985, Fletcher Sewer & Drain has provided service to homeowners as well as municipalities and construction companies for large pipeline jobs from Western Mass. to Southern Conn. From unblocking kitchen sinks to replacing sewer lines, this woman-owned company keeps up-to-date with all the latest technology, from high-pressure sewer jetters to the newest camera-inspection equipment.

The Futures Health Group, LLC *
136 Williams St., Springfield
(800) 218-9280
Peter Bittel, CEO
The Futures Health Group provides special-education and clinical services and management to 25,000 students and individuals. Bittel has more than 35 years of clinical and executive leadership experience in the areas of special education, rehabilitation, and developmental disabilities.

The Gaudreau Group
1984 Boston Road, Wilbraham
(413) 543-3534
www.gaudreaugroup.com
Jules Gaudreau, President
A multi-line insurance and financial-service agency established in 1921, the Gaudreau Group combines the traditional service philosophy of an agency with the talents of a dynamic marketing organization. With the expertise and resources that enable clients to respond to an ever-changing economic environment, the agency offers a broad range of insurance and financial products from basic life, home, and auto insurance to complex corporate services, employee benefits, and retirement plans.

GMH Fence Co. Inc.
15 Benton Dr., East Longmeadow
(413) 525-3361
www.gmhfence.com
Glenn Hastie, Owner
Serving the Western Mass. area for more than over 20 years, GMH Fence Co. is one of largest and most respected fence companies in the region. The fencing contractor offers quality service and fence installations from a selection of wood, aluminum, steel, and vinyl fencing that are durable and virtually trouble-free for residential, commercial, and industrial fencing requests.

Janice Yanni, DDS, PC
180 Westfield St., West Springfield
(413) 739-4400
www.yanniorthodontics.com
Dr. Janice Yanni, Owner
It’s never too early or too late to think about improving a smile, and Yanni Orthodontics has a mission to make all their patients smile. Dr. Janice Yanni specializes in orthodontic treatment for children, teens, and adults with offices in West Springfield as well as Tolland, Conn., using the latest in technology and a variety of treatment options, including Invisalign, Invisalign Express, Incognito, Six Month Smiles, and traditional braces.

Lattitude
1338 Memorial Ave., West Springfield
(413) 241-8888
www.lattitude1338.com
Jeff Daigneau, Owner
Executive chef and owner Jeff Daigneau opened Lattitude in 2007 and offers a unique, continually changing menu, based on local, seasonal product and his own classically trained talent for inimitable cuisine. The recent addition of a large outdoor patio-bar area for dining and live music will complement new interior expansions, including a new, 80-seat banquet room. Lattitude offers private, on-site events as well as off-site catering for 10 to several hundred people.

Market Mentors, LLC
1680 Riverdale St., West Springfield
(413) 787-1133
www.marketmentors.com
Michelle Abdow, Principal
A full-service marketing firm, Market Mentors handles all forms of marketing, including advertising in all mediums, media buying, graphic design, public relations, and event planning.

NetLogix Inc.
181 Notre Dame St., Westfield
(413) 586-2777
www.netlgx.com
Marco Liquori, President
NetLogix offers a wide range of IT services, including equipment sales; managed network services and remote monitoring; network design, installation, and management; network security and firewalls; disaster-recovery and business-continuity services; VoIP; wi-fi; and more.

NUVO Bank & Trust Co. *
1500 Main St., Springfield
(413) 787-2700
www.nuvobank.com
M. Dale Janes, CEO
Chartered in 2007, NUVO is an independent, locally owned bank that provides deposits, residential and commercial loans, and cash-management services for both personal-banking and business-banking needs.

O’Connell Professional Nurse Service Inc.
14 Bobala Road, Suite 1B, Holyoke
(413) 533-1030
www.opns.com
Francis O’Connell, President
For more than two decades, O’Connell Professional Nurse Service Inc., (O’Connell Care at Home and Healthcare Staffing) has grown to deliver a range of home-health and staffing services across the Pioneer Valley. Services range from nursing care and geriatric healthcare management to advocacy and transportation.

Powervestors, LLC
55 Jackson St., Holyoke
(413) 536-1156
www.aegisenergyservices.com
Spiro Vardakas, Owner
Powervestors provides services in power-generating equipment installation throughout the region.

R & R Industries Inc.
195 Rocus St., Springfield
(413) 733-2118
www.randrind.com
Bruce Robinovitz, President
Family-owned and operated since 1957, R & R Industries is a full-service metal and auto recycler serving Western Mass. and Northern Conn., providing recycling and container services to commercial, industrial, and residential customers.   The company also purchases all ferrous and non-ferrous metals at market prices and supplies hard-to-find auto parts for older models.

Robert F. Scott Co. Inc.
467 Longmeadow St., Longmeadow
(413) 567-7089
Leonard Rising III, President
Robert F. Scott Co. Inc. (known as Longmeadow Garage) is a locally owned and operated, full-service gasoline and automotive service station. Its staff includes ASE-certified technicians well-versed in all makes and models.

Specialty Bolt & Screw Inc. *
235 Bowles Road, Agawam
(413) 789-6700
www.specialtybolt.com
Alan Crosby, CEO
Founded in 1977, Specialty Bolt & Screw Inc. is a distributor of innovative fastener solutions. The company has engineering resources on staff to help determine the optimum fastener for each application, and utilizes state-of-the-art technology along with more than 30 years of experience to help clients achieve their objectives.

Titan USA Enterprises Inc. *
140 Baldwin St., West Springfield
(888) 482-6872
www.titanman.com
Ralph Colby, CEO
For almost four decades, Titan USA Enterprises has served industrial distributors as a manufacturer of premium-quality, solid-carbide, high-speed steel and cobalt cutting tools.

United Industrial Services Inc.
120 Almgren Dr., Agawam
(413) 789-0896
www.unitedindustrialinc.com
Tony Reopel, Vice President
From the simplest hand truck to the most sophisticated conveyor systems and in-plant racking layouts, United Industrial Services has been providing material handling solutions for every size of business for more than 30 years. The company supports sales, leasing, rentals, parts, and services for all forms of industrial mechanical needs, and offers OSHA experts to provide guidelines for safe operation of every machine sold.

Universal Plastics Corp. *
75 Whiting Farms Road, Holyoke
(800) 553-0120
www.universalplastics.com
Joseph Peters, CEO
Since 1965, Universal Plastics has been a leading force in the custom thermoforming industry. It specializes in precision custom thermoforming, a plastic-manufacturing process that converts a sheet of plastic into a highly detailed finished product with less tooling investment than other plastic molding processes.

Whalley Precision Inc.
28 Hudson Dr., Southwick
www.whalleyprecision.com
DAVID WHALLEY, PRESIDENT
Whalley Precision Inc. is a family-owned small business and full-service manufacturing company/FAA repair station founded in 1990. The company performs general fabrication, machining, and assembly. Its services include CNC/manual milling and turning; ID, OD, and surface grinding; jig boring; honing; MIG and TIG welding; metal forming; and robotic welding and assembly. In addition to carbon steel, the company routinely works with stainless steel, aluminum, space-age alloys and plastics, and materials such as Inconel and Kovar, as well as various other hardened materials.

Wright Architectural Millwork Corp.
115 Industrial Dr., Northampton
(413) 586-3528
www.wrightmw.com
Walt Price, President
Wright Architectural Millwork embraces current technology, blending digital technology and traditional craftsmanship for the highest quality of millwork solutions, which can be found in the facilities of some of the world’s best-known companies and institutions. The firm procures and works with non-wood materials (such as stone, glass, leather, fabrics, and architectural metals), integrating them into quality woodwork for complete, customized designs.vv

BusinessTalk

A BusinessWest Podcast Series

We are excited to announce that BusinessWest has launched a new podcast series, BusinessTalk. Each episode will feature in-depth interviews and discussions with local industry leaders, providing thoughtful perspectives on the Western Massachuetts economy and the many business ventures that keep it running during these challenging times

The Host

George O’Brien, Editor and Associate Publisher for BusinessWest & Healthcare News, is one of the region’s most experienced and respected journalists, with more than 30 years’ experience as a writer and editor.

Episode 176: August 28, 2023

BusinessWest Editor Joe Bednar sits down with Chris Kelley, MGM Springfield’s president and COO

Many people vividly remember their excitement when MGM Springfield opened its doors five years ago — as well as the early returns, which didn’t meet the lofty expectations casino proponents had laid out, followed by the pandemic shutdown and, later, a halting return to activity. What people might not realize is that the casino’s last three quarters have been its best, while legal sports betting and an impressive recent slate of music and comedy shows bode well for an even stronger future. On the next installment of BusinessTalk, BusinessWest Editor Joe Bednar sits down with Chris Kelley, MGM Springfield’s president and COO, about rising expectations, how to continually improve the customer experience, the challenge of maintaining a large workforce, and much more. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 175: August 14, 2023

Joe Interviews Dr. Andrew Lam, retinal surgeon with New England Retina Consultants

Dr. Andrew Lam has forged an intriguing dual career. The first is in medicine, as a retinal surgeon with New England Retina Consultants, an attending surgeon at Baystate Medical Center, and an assistant professor of Ophthalmology at UMass Medical School. But he’s also turned his lifelong passion for history into four acclaimed books: two in the realm of historical fiction, and two nonfiction works about the often-surprising lives behind modern medical advances. On the next installment of BusinessTalk, Dr. Lam talks with BusinessWest Editor Joe Bednar about his latest work, The Masters of Medicine, and how he goes about bringing history to life on the page — when he’s not helping patients salvage and improve their sight, that is. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 174: August 7, 2023

George Interviews Matt Flink president of  Appleton Corp.

These are interesting and challenging times for commercial real estate and property management, and an equally intriguing chapter in the career of Matt Flink, who took the reins as president of Appleton Corp. last year and seeks to steer the firm, one of the venerable O’Connell Companies, into continued growth. On the next episode of BusinessTalk, Matt joins BusinessWest Editor Joe Bednar for an energetic, wide-ranging conversation about what goes into effective property management, the leadership skills he’s honed from both his past roles and coaching youth sports, the ways in which the post-pandemic world is changing the way people work … and much more. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 173: July 31, 2023

Joe Interviews Chikmedia’s Meghan Rothschild

Even with a strong background in marketing, Meghan Rothschild had reservations about launching her own business. But once she took the leap in 2013, she had plenty of confidence in her vision for the company: one of fierceness, attitude, and constant learning in the service of helping clients — many of them women business owners as well — reach the next level through better branding and messaging. As Chikmedia celebrates its 10th anniversary, Meghan joins BusinessWest Editor Joe Bednar on the next installment of BusinessTalk for a wide-ranging conversation about the challenges of entrpreneurship, the evolving world of marketing, and her important work in the realm of skin-cancer awareness. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 172: July 24, 2023

BusinessWest Editor Joe Bednar talks to Valley Blue Sox General Manager Tyler Descheneaux

It’s not easy building a sports franchise that wins on the field while consistently growing its attendance and presence in the community. But the Valley Blue Sox, which has brought collegiate summer baseball to Holyoke since 2008, has certainly done both. On the next installment of BusinessTalk, as the team makes a late-season playoff push, General Manager Tyler Descheneaux joins BusinessWest Editor Joe Bednar for a wide-ranging discussion of what it takes to build a roster; how the team is connecting with families, businesses, and nonprofits through promotions and community outreach; how attendance has been ticking back up since the pandemic; and much more. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 171: July 17, 2023

BusinessWest contributing writer George O’Brien talks with CDH’s president and CEO, Dr. Lynnette Watkins

Lynnette Watkins

This month marks the 10th anniversary of Cooley Dickinson Hospital becoming a member of the Mass General Brigham network of care. It’s been a rich and fulfilling relationship, one that has led to new initiatives and improved the overall quality of care, said CDH’s president and CEO, Dr. Lynnette Watkins. This partnership was one of many topics she discussed with BusinessWest contributing writer George O’Brien on the next installment of BusinessTalk. The two also talked about the latest phase of COVID, groundbreaking for an expansion of CDH’s Emergency Department, and ongoing workforce challenges. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 170: July 10, 2023

Joe Bednar talks with Craig Della Penna, president of the Norwottuck Network Inc. board of directors and broker at the Murphys Realtors

Rail trails are much more than a recreational option for pedestrians and bicyclists. They also connect communities, promote both personal wellness and a healthy travel alternative to carbon-emitting vehicles, and are increasingly being seen as an economic driver, especially in and around gateway cities. On the next installment of BusinessTalk, BusinessWest Editor Joe Bednar talks with Craig Della Penna, president of the Norwottuck Network Inc. board of directors and broker at the Murphys Realtors, about his decades of work promoting progress around rail trails — most recently with efforts to complete the 104-mile Massachusetts Central Rail Trail between Northampton and Boston. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 169: July 3, 2023

BusinessWest Editor Joe Bednar talks with Hubert Benitez, president of American International College

Colleges are in many ways at a crossroads, emerging from the pandemic years but still battling long-term trends toward fewer applications and heightened competition. On the next installment of BusinessTalk, BusinessWest Editor Joe Bednar talks with Hubert Benitez, president of American International College, about that institution’s holistic approach to standing out in a crowd, one that prioritizes not only academics, but also campus culture and a sense of belonging, as well as connections with the community on workforce-development efforts aimed at strengthening the region’s economy and keeping graduates here. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 168: June 26, 2023

Joe Bednar Interviews Nicole Polite, CEO and Founder of MH Group

It’s an interesting time, to say the least, in the world of employment and staffing, amid a shortage of talent in many industries and tidal changes in the way people work. Amid all of this, Nicole Polite has built a model at her staffing and recruiting firm, the MH Group, that aims to meet the needs of employers while helping job seekers effectively navigate the market. On the next installment of BusinessTalk, BusinessWest Editor Joe Bednar talks with Polite about her agency, which is celebrating its 10th anniversary, and her new nonprofit, the MH Cares Foundation, which uses the power of mentorship to help underserved populations achieve fulfilling careers. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 167: June 19, 2023

Joe Bednar talks with Nicole Blais, CEO of Holyoke Chicopee Springfield Head Start

At a time when so many families with young children struggle with issues of nutrition, education, mental health, and more, the services offered by the national organization known as Head Start are more critical than ever. On the next installment of BusinessTalk, BusinessWest Editor Joe Bednar talks with Nicole Blais, CEO of Holyoke Chicopee Springfield Head Start, not only about how the nonprofit delivers free, federally funded programs that not only give kids a … well, head start in life, but also how it supports and educates families in myriad ways so they can continue to move forward at home — and why that work is so gratifying. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 166: June 12, 2023

Joe Bednar interviews Jessye Deane, executive director of the Franklin County Chamber of Commerce and Regional Tourism Council

Jessye Deane calls it “the fun county.” But a robust slate of cultural and recreational opportunities isn’t all Franklin County has going for it these days, with businesses constantly launching and growing. Yet challenges remain — from housing to transportation — for this county with a small population spread over more than two dozen communities. On the next installment of BusinessTalk, Deane, executive director of the Franklin County Chamber of Commerce and Regional Tourism Council, sits down with BusinessWest Editor Joe Bednar to talk about the county’s progress and promise. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 164: May 30, 2023

Joseph Bednar Interviews Erica Swallow, Top-selling Realtor for Coldwell Banker

She’s led social-media efforts at the New York Times, won awards for her journalism, served as marketing lead for numerous high-growth startups, wrote a series of children’s books about entrepreneurship, and is now one of the top-selling Realtors in the world for Coldwell Banker. And that’s not all. Erica Swallow is the highest-scoring honoree in BusinessWest’s 40 Under Forty class of 2023, and on this installment of BusinessTalk, BusinessWest Editor Joe Bednar sets out to learn why. In an engaging, wide-ranging interview, this Arkansas native talks about her intriguing career journey, her passion for entrepreneurship and this region, and much more. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 163: May 22, 2023

BusinessWest Editor Joe Bednar talks with Alison Berman, council director of Girls on the Run Western Massachusetts

Girls today deal with a host of challenges, from school stress to social pressures and much more, all of which can weigh on their happiness and health, both physical and mental. On the next installment of BusinessTalk, BusinessWest Editor Joe Bednar talks with Alison Berman, council director of Girls on the Run Western Massachusetts, an organization that uses running as a framework for crucial lessons on self-care, managing emotions, empathy, gratitude, building confidence … the list goes on. Just weeks before its celebratory 5K event steps off on June 3, Berman explains why Girls on the Run’s mission resonates so powerfully.

 

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Episode 162: May 15, 2023

Joe Bednar talks with Paul Lambert, president and CEO of the SSO

The Springfield Symphony Orchestra recently struck a harmonious note with its musicians, announcing a new, two-year labor deal. On the next installment of BusinessTalk, BusinessWest Editor Joe Bednar talks with Paul Lambert, president and CEO of the SSO, about how that deal came about and what it means moving forward. They also discuss the importance of the symphony to the region, the challenge of creating a robust and diverse season of performances, how the organization is connecting with the next generation of young music lovers, and much more. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

 

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Episode 161: May 8, 2023

George O’Brien Interviews Meredith Wise, soon-to-be-retired president of the Employers Assoc. of the NorthEast

Talk of a four-day work week is nothing new; it’s been a topic of discussion for more than a decade now. The talk has heated up recently, though, as the four-day model has been touted as a way to do everything from relieve stress to help in the challenging task of recruiting and retaining talent. On the next installment of BusinessTalk, Meredith Wise, soon-to-be-retired president of the Employers Assoc. of the NorthEast, talks with BusinessWest Editor George O’Brien about whether the four-day week can work, in what sectors it might make sense, and under what circumstances. It’s all must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 160: May 1, 2023

George Interviews Mary Kay Wydra, president of the Greater Springfield Convention & Visitors Bureau

Tourism has become a huge part of not only the region’s fabric, but its economy, and on the next installment of BusinessTalk, BusinessWest Editor George O’Brien talks with Mary Kay Wydra, president of the Greater Springfield Convention & Visitors Bureau, about this critical sector and how things are shaping up for 2023. They discuss everything from the upcoming Hooplandia 3-on-3 basketball tournament to new rides at Six Flags to the prospects for bringing more conventions and meetings to the region. It’s all must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 159: April 24, 2023

George Interviews Dr. Negar Beheshti, chief medical officer for MiraVista Behavioral Health Center

Dr. Negar Beheshti

There was already a mental health crisis in this country before COVID. What the pandemic did was amplify the problem and bring some much-needed attention to it, according to Dr. Negar Beheshti, chief medical officer for MiraVista Behavioral Health Center. She is BusinessWest Editor George O’Brien’s guest on the next installment of BusinessTalk. The two discuss the breadth and depth of this crisis and the opportunities and challenges when it comes to helping those in need. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 158: April 17, 2023

George Interviews Corey Wrinn, Managing Director of Rivel

It’s been a somewhat turbulent start to 2023 for the banking industry, with a few headline-making failures and questions about what will happen in this sector amid interest rate hikes, inflation, and other forces. On the next installment of BusinessTalk, Corey Wrinn, Managing Director of Rivel, who conducts primary research on U.S. banking customers, provides some perspective on the current landscape, especially with regard to the community banks that have a huge presence in the local market. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

 

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Episode 157: April 10, 2023

George Interviews Michelle Schutt, president of Greenfield Community College

michelle Schutt

On the next installment of BusinessTalk, Michelle Schutt, president of Greenfield Community College, talks with BusinessWest Editor George O’Brien about proposals for ‘free’ community college and what they might mean for area residents, the community colleges, the higher education sector, area employers, and the region’s economy. There’s a lot to unpack, and it’s all must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 156: April 3, 2023

George Interviews Robert Westerfield, vice president of Casino Operations at MGM Springfield

The sports betting era has begun in Massachusetts, and it’s off to a fast and intriguing start. On the next installment of BusinessTalk, Robert Westerfield, vice president of Casino Operations at MGM Springfield, talks with BusinessWest Editor George O’Brien about sports betting, March Madness, and what to expect moving forward. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

 

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Episode 155: March 27, 2023

George Interviews Steve Graham

Steve and Jean Graham have been named Difference Makers by BusinessWest for 2023 for many reasons, from their work within the community to their success in business. It’s a compelling and inspiring story that involves everything from ice cream to wrestling, and one can learn more about as BusinessWest Editor George O’Brien talks with Steve Graham on the next installment of BusinessTalk. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

 

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Episode 154: March 20, 2023

George Interviews Evan Plotkin, president of NAI Plotkin

Three years after the start of the pandemic, the world looks considerably different, with some of the most profound change coming in the commercial real estate realm. Remote work and hybrid schedules are here to stay. What does that mean for Springfield’s office towers and other places where people work? Evan Plotkin, president of NAI Plotkin, discusses all this and much more with BusinessWest editor George O’Brien on the next installment of BusinessTalk. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

 

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Episode 153: March 13, 2023

George interviews Holyoke St. Patrick’s Day Parade Committee Member and Sponsor, PeoplesBank

Kelly McGiverin

The Holyoke St. Patrick’s Parade and road race are regional events steeped in history and tradition. On this next installment of BusinessTalk, BusinessWest Editor George O’Brien talks with Kelly McGiverin, Co-Marketing Director of Fundraising and Sponsorships for the Holyoke St. Patrick’s Day Parade Committee, and Matt Bannister, Senior Vice President Marketing and Corporate Responsibility for parade sponsor PeoplesBank, about parade week and what these events mean to the city and the region. It’s all must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

 

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Episode 152: March 6, 2023

George Interviews Gary Rome, owner the Gary Rome Auto Group

It’s only March, but it’s already been quite a year for Gary Rome. Over the past month, the owner the Gary Rome Auto Group has been named TIME magazine’s auto dealer of the year and a Difference Maker by BusinessWest — and for all of the same reasons. On the next installment of BusinessTalk, Rome talks with BusinessWest Editor George O’Brien about his success in business, his work in the community — and about a still-changing scene in auto sales, where inventories have improved and electric vehicles are slowly gaining market share.

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Episode 151: February 27, 2023

George Interviews Suzanne Parker, executive director of Girls Inc. of the Valley

Suzanne Parker, executive director of Girls Inc. of the Valley, is the guest on the next installment of BusinessTalk. In a lively discussion with BusinessWest Editor George O’Brien, she talks about the ambitious project to create a new home for the nonprofit in Holyoke and the many learning experiences it has provided for Girls Inc. administrators — and members — alike.

It’s all must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 150: February 20, 2023

Kate Campiti Interviews Emily Leonczyk, executive vice president of the Markens Group

Business networking. It’s an art and a science, and a skill that all those in business need to effectively market themselves and their venture. On the next installment of BusinessTalk, Emily Leonczyk, executive vice president of the Markens Group, talks at length with BusinessWest  Associate Publisher and Sales Manager Kate Campiti about networking and how to thrive as people once again attend conferences, events, and business gatherings. It’s all must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

 

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Episode 149: February 13, 2023

George Interviews Carlo Bonavita, owner of the Springfield Wine Exchange

Carlo Bonavita, owner of the Springfield Wine Exchange is the guest on the next installment of BusinessTalk. In a lively discussion with BusinessWest Editor George O’Brien, he has a lot to say about wine, the business of wine,  what buyers are looking for today, and even some thoughts on a perfect gift for Valentine’s Day. It’s all must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

 

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Episode 148: February 6, 2023

George Interviews Megan Burke, president and CEO of the Community Foundation of Western Mass.

Megan Burke says listening to the BusinessTalk podcast featuring Katie Allan Zobel, president and CEO of the Community Foundation of Western Mass., certainly helped her when she interviewed to succeed Zobel in that position. Now, she’s in that job, and it’s her turn to be the guest on the podcast. She talks with BusinessWest Editor George O’Brien about everything from her varied background to her vision for the community foundation moving forward. It’s all must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

 

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Episode 147: January 30, 2023

George Interviews Amy Jamrog, Holyoke-based financial advisor, coach, and consultant

Amy Jamrog

Amy Jamrog is a Holyoke-based financial advisor, coach, and consultant. And experiences in all of those roles have also inspired her to write. Her book is called Confetti Moments: 52 Vignettes to Spark Conversation, Connect Deeply and Celebrate the Ordinary, a title that pretty much says it all. Jamrog talks with BusinessWest editor George O’Brien about her book, what inspired it, why we all have confetti moments, and why we should celebrate them on the next episode of BusinessTalk, a podcast presented by BusinessWest in partnership with Living Local 413 and sponsored by PeoplesBank.

 

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Episode 146: January 23, 2023

George Interviews Christina Royal, president of Holyoke Community College

Christina Royal

Christina Royal, president of Holyoke Community College, is the guest on the next installment of BusinessTalk. In a wide-ranging discussion  with BusinessWest Editor George O’Brien, she talks about what might come next for her — she announced last fall that she will moving on to the next stage of her career later this year — and what will likely come next for the area’s community colleges, a key cog in regional economic development efforts. It’s all must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest in partnership with Living Local 413 and sponsored by PeoplesBank.

 

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Episode 145: January 16, 2023

George Interviews Susan Kasa, president of Boulevard Machine in Westfield

Susan Kasa, president of Boulevard Machine in Westfield, is the guest on the next installment of BusinessTalk, and she does a great job of drilling down and assessing the state of the manufacturing sector in Western Mass. and ongoing efforts to ensure that there are talented workers in the pipeline for years — and decades — to come. It’s all must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest in partnership with Living Local 413 and sponsored by PeoplesBank.

 

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Episode 144: January 9, 2023

George talks to  Rick Sullivan, president and CEO of the Western Mass Economic Development Council

Rick Sullivan

As 2023 begins, there are many question marks —as well as an abundance of cautious optimism — concerning the region and it’s economy. On the next installment of BusinessTalk, BusinessWest Editor George O’Brien and his guest, Rick Sullivan, president and CEO of the Western Mass Economic Development Council, sort through it all, touching on everything from workforce issues to the prospects for needed growth and new jobs. It’s all must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest in partnership with Living Local 413 and sponsored by PeoplesBank.

 

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Episode 143: January 3, 2023

George Interviews Claudia Pazmany, executive director of the Amherst Area Chamber of Commerce

BusinessWest Editor George O’Brien has a lively discussion with Claudia Pazmany, executive director of the Amherst Area Chamber of Commerce. The two talk about everything from Amherst’s strong comeback from the pandemic, which hit its hospitality, college-town economy very hard, to the prospects for chambers of commerce in the post-COVID world. It’s all must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest in partnership with Living Local 413 and sponsored by PeoplesBank.

 

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BusinessTalk Podcasts Season 3

Episode 141: December 19, 2022

George Interviews Mike Fenton, Springfield city councilor and chairman of the city’s Casino Oversight Committee

Episode 140: December 12, 2022

George Interviews Meg Sanders, CEO of Canna Provisions in Holyoke and Lee

Episode 139: December 5, 2022

George Interviews Tom Senecal, PeoplesBank President and CEO

Episode 138: November 28, 2022

George Interviews Bob Bolduc, founder of Pride Stations and Stores

Episode 137: November 21, 2022

Jim Young, the ‘Centered Coach’ an expert on this subject, and author of a new book —  ‘Expanding Intimacy: How Tough Guys Defeat Burnout.’

Episode 136: November 14, 2022

George Interviews Donald Sanders, executive artistic director of MIFA Victory Theatre

Episode 135: November 7, 2022

George Interviews Mark Paglia, COO of Mira Vista Behavioral Health Center

Episode 134: October 31, 2022

George Interviews serial entrepreneur Peter Rosskothen

Episode 133: October 17, 2022

George Interviews Ivan Shefrin, executive director for Comcast Business Managed Security Services

Episode 132: October 10, 2022

George Interviews Andrew Melendez, director of Operations, Latino Economic Development Council

Episode 131: October 3, 2022

George Interviews Ann Kandilis, Springfield Works and the Working Cities Challenge Initiative

Episode 130:September 26, 2022

George talks with Gabrielle Gould, executive director of the Amherst Business Improvement District

Episode 129: September 19, 2022

George Interviews Square One President and CEO Dawn DiStefano

Episode 128: September 5, 2022

George Interviews Mark Rivers, event producer for Hooplandia, the giant 3-on-3 basketball tournament coming to the region next summer

Episode 127: August 29, 2022

George Interviews Jeff Daley, president and CEO of Westmass Area Development Corp

Episode 126: Austin 22, 2022

George Interviews Ray Berry, founder of White Lion Brewery

 

Episode 125: August 15, 2022

George Interviews Springfield Mayor Domenic Sarno

Episode 124: August 8, 2022 

George Interviews Lisa Ekus, founder and partner with the Ekus Group in Hatfield

Episode 123: August 1, 2022

George Interviews Jennifer McGrath, communications manager at Six Flags New England

Episode 122: July 25, 2022

George Interviews Eugene Cassidy, president and CEO of the Eastern States Exposition

Episode 121: July 18, 2022

George Interviews Nate Costa, president of the Springfield Thunderbirds

Episode 120: July 11, 2022

George talks with Peter Picknelly, chairman of Peter Pan Bus Lines and president of OPAL Development

Episode 119: July 4, 2022

George O’Brien talks with Hubert Benitez, the recently appointed president of American International College

Episode 118: June 27, 2022

George Interviews Diana Szynal, the incoming president of the Springfield Regional Chamber of Commerce

Episode 117: June 20, 2022

George Interviews Anthony Gleason II, president and co-founder of the Gleason-Johndrow Companies and winner of BusinessWest’s Alumni Achievement Award for 2022

Episode 116: June 13, 2022

George talks with Amy Roberts, executive vice president and chief Human Resources officer at PeoplesBank

Episode 115: June 6, 2022

George Interviews John Regan, president and CEO of Associated Industries of Mass.

Episode 114: May 30, 2022

George O’Brien talks with Charlie Epstein, senior vice president of HUB International and Epstein Financial

Episode 113: May 23, 2022

George O’Brien talks with Carla Cosenzi, president of TommyCar Auto Group

Episode 112: May 16, 2022

George talks with Mark Keroack, president and CEO of Baystate Health

Episode 101: May 9, 2022

Editor George O’Brien talks with U.S. Rep. Richard Neal about the prospects for momentum on east-west rail in the Commonwealth

Episode 110: May 2, 2022

BusinessTalk With Ted Mendoza, A Capital Projects Manager At UMass Amherst

Episode 109: April 25, 2022

George Talks Andrew Michael, manager of Dave DiRico’s Golf in West Springfield

Episode 108: April 18, 2022

George talks with State Rep. Joseph Wagner of Chicopee, who recently announced he will not seek re-election

Episode 107: April 11, 2022

George Interviews Darby O’Brien, founder and principal of Darby O’Brien Advertising

Episode 106: April 4, 2022

George Interviews Ira Helfand, a retired emergency room physician at Mercy Medical Center and co-chair of Physicians for Social Responsibilty’s Nuclear Weapons Abolition Committee

Episode 105: March 21, 2022

George Interviews Sandra Doran, president of Bay Path University

Episode 104: March 14, 2022

George Interviews Marc Joyce, chairman of the 69th Holyoke St. Patrick’s Day Parade

Episode 103: March 7, 2022

George Interviews Ryan Stelzer, co-author of the book ‘Think Talk Create; Building Workplaces Fit for Humans.’

Episode 102: February 28, 2022

George Interviews Tanzania (Tanzi) Cannon-Eckerle, Esq., an employment law specialist — and a brewer

Episode 101: February 21, 2022

George Interviews Brian Houser, general manager of Balise Hyundai and Ready Credit Used Cars in Springfield

Episode 100: February 14, 2022

George Interviews Beth Ward, director of Community Affairs at MGM Springfield

Episode 99: February 7, 2022

George Interviews Barbara Trombley a financial advisor and CPA with Wilbraham-based Trombley Associates

Episode 98: January 31, 2022

George Interviews Tom Senecal, president and CEO of PeoplesBank

Episode 97: January 24, 2022

George Interviews Cheryl Malandrinos, president of the Realtor Association of Pioneer Valley

Episode 96: January 17, 2022

George Interviews State Senator Eric Lesser

Episode 95: January 10, 2022

George Interviews Paul Stelzer, president of Appleton Corp

BusinessTalk Podcasts Season 2

Episode 94: December 27, 2021

George Interviews Rick Sullivan, President and CEO of the Western Mass. Economic Development Council

Episode 93: December 20, 2021

George Interviews Dr. Robert Roose, chief medical officer for Mercy Medical Center

Episode 92: December 13, 2021

George Interviews Peter Rosskothen, owner of the Log Cabin Banquet and Meeting House, the Delaney House restaurant, and other hospitality-sector businesses

Episode 91: December 6, 2021

George Interviews Matt Yee, a principal with Enlite, a Northampton-based adult-use cannabis dispensary

Episode 90: November 29, 2021

George Interviews Tracye Whitfield, one of BusinessWest’s recently named Women of Impact for 2021

Episode 89: November 22, 2021

George Interviews Jessica Collins, one of BusinessWest’s recently named Women of Impact for 2021

Episode 88: November 15, 2021

George Interviews Madeline Landrau, one of BusinessWest’s recently named Women of Impact for 2021

Episode 87: November 8, 2021

George Interviews Bob Nakosteen, a professor of Economics at UMass Amherst

Episode 86: Nov. 1, 2021

George Interviews Tim Netkovick, a partner with the Royal Law Firm

Episode 85: Oct. 25, 2021

George Interviews Tony Cignoli, president of ther A.L. Cignoli Company

Episode 84: Oct. 18, 2021

George Interviews Peter Picknelly, chairman and CEO of Peter Pan Bus Lines

Episode 83: Oct. 11, 2021

George Interviews John Garvey, president of Garvey Communication Associates

Episode 82: Oct. 4, 2021

George Interviews Lenny Underwood, owner of Underwood Photography and Upscale Socks

Episode 81: Sept. 27, 2021

George Interviews Rick Sullivan, president and CEO of the Western Mass. Economic Development Council

Episode 80: Sept. 20, 2021

George Interviews Delcie Bean, CEO of Paragus Strategic IT and the presenter for a recent BusinessWest Webinar

Episode 79: Sept. 13, 2021

BusinessWest Editor George O’Brien interviews David Godaire, president and CEO of HassHire Holyoke

Episode 78: September 6, 2021

George O’Brien has a lively discussion with Eugene Cassidy, president and CEO of the Big E

Episode 77: August 30, 2021

George O’Brien has a lively discussion with Dr. Robert Roose, chief medical officer for Mercy Medical Center

Episode 76: August 23, 2021

George O’Brien interviews Peter Rosskothen

Episode 75: August 16, 2021

George O’Brien has a lively discussion with Mary Flahive Dickson

Episode 74: August 9, 2021

George O’Brien talks with Tara Brewster, Vice President of Business Development for Greenfield Savings Bank

Episode 73: August 2, 2021

George O’Brien has a lively discussion with Meghan Rothschild, president and owner of Chikmedia and one of five finalists for BusinessWest’s coveted 40 Under Forty Alumni Achievement Award

Episode 72: July 26, 2021

George O’Brien has a lively discussion with Hampden County District Attorney Anthony Gulluni, another of the finalists for BusinessWest’s coveted Alumni Achievement Award

Episode 71: July 19, 2021

George Interviews Massachusetts State Sen. Eric Lesser

Episode 70: July 12, 2021

George O’Brien has a lively discussion with Ray Berry, founder and owner of White Lion Brewing

Episode 69: June 21, 2021

George O’Brien talks with Charlie Christianson, president of East Longmeadow-based CMD Technology Group

Episode 68: June 14, 2021

George O’Brien talks with Claudia Pazmany, executive director of the Amherst Area Chamber of Commerce

Episode 67: Monday, June 7, 2021

George O’Brien talks with John Doleva, president and CEO of the Basketball Hall of Fame

Episode 66: June 1, 2021

George Interviews Chris Howland, director of procurement, logistics, and special projects for Auxiliary Enterprises at UMass Amherst

Episode 65: May 24, 2021

George Interviews Joel McAuliffe, deputy chief of staff for state Sen. Eric Lesser and a city councilor in Chicopee

Episode 64: May 17, 2021

George Interviews Julissa Colon, special programs coordinator for the Gateway to College program at Holyoke Community College

Episode 63: May 10, 2021

BusinessWest Editor George O’Brien begins a series of shows devoted to the 40 Under Forty Class of 2021 by talking with top scorer Jessica Bossie, primary care doctor for Health Services for the Homeless

Episode 62: May 3, 2021

George O’Brien talks with Dr. Mark Keroack, president and CEO of Baystate Health

Episode 61: April 26, 2021

George O’Brien talks with Meredith Wise, president of the Employers Association of the Northeast

Episode 60: April 19, 2021

George O’Brien talks with Suzanne Murphy, CEO and founder of Unemployment Tax Control Associates in Springfield

Episode 59: April 5, 2021

George O’Brien talks with Dave DiRico, owner of Dave DiRico’s Golf & Racquet

Episode 58: March 29, 2021

George O’Brien talks with Judy Matt, president of the Spirit of Springfield

Episode 57: March 22, 2021

George O’Brien talks with Mark Melnik, director of economic and public policy research at the UMass Donahue Institute in Amherst

Episode 56: March 15, 2021

George O’Brien talks with Vince Jackson, executive director of the Greater Northampton Chamber of Commerce

Episode 55: March 8, 2021

George O’Brien talks with Peter Rosskothen, owner of the Log Cabin Banquet and Meeting House, the Delaney House, and other hospitality-related businesses

Episode 54: Mar. 1, 2021

George O’Brien talks with Aaron Vega, the former state representative who is now director of Planning and Economic Development in the city of Holyoke

Episode 53: Feb. 22, 2021

George O’Brien talks with Kirk Jonah, a man who is trying to “Make Courage Contagious.”

 Episode 52: February 15, 2021

George O’Brien talks with Kevin Dillon, executive director of the Connecticut Airport Authority, which oversees Bradley International Airport

Episode 51: February 8, 2021

George O’Brien talks with Spiros Hatiras, president and CEO of Holyoke Medical Center

Episode 50: Feb. 1, 2021

George O’Brien talks with Carol Campbell, president of Chicopee Industrial Contractors

Episode 49: Jan. 25, 2021

George O’Brien talks with State Sen. Eric Lesser, co-chair of the Committee on Economic Development and Emerging Technologies

Episode 48: Jan. 18, 2021

George O’Brien talks with Rick Sullivan, president and CEO of the Western Mass. Economic Development Council

Episode 47: Jan. 11, 2021

George O’Brien talks with Andy Yee, president of the Bean Restaurant Group

Episode 46: Jan. 4, 2021

George O’Brien talks with Amy Royal, a principal with The Royal Law Firm and an employment law specialist

BusinessTalk Podcasts Season 1

Episode 45: Dec. 28, 2020

George O’Brien talks with Bob Nakosteen, a professor of Economics at the UMass Isenberg School of Management

Episode 44: Dec. 21, 2020

George O’Brien talks with Sheila Coon, co-owner, with her husband, Dan, of Hot Oven Cookies

Episode 43: Dec. 14, 2020

George O’Brien talks with Paul Scully, president and CEO of Country Bank

Episode 42: Dec. 7, 2020

George talks with Nick Morin, founder and president of Iron Duke Brewing

Episode 41: Nov. 30, 2020

George Interviews Nancy Creed, president of the Springfield Regional Chamber of Commerce

Episode 40: Nov. 23, 2020

George Interviews Eugene Cassidy, president and CEO of the Eastern States Exposition

Episode 39: Nov. 16, 2020

George O’Brien talks with Tony Cignoli, president of the A.L. Cignoli Company

Episode 38: Nov. 9, 2020

George Interviews Peter Rosskothen, owner of the Log Cabin Banquet & Meeting House

Episode 37: Nov. 2, 2020

George Interviews Tom Senecal, president and CEO of PeoplesBank

Episode 36: Oct. 26, 2020

George talks with Nate Costa, president of the Springfield Thunderbirds

Episode 35: Oct. 19, 2020

Editor George O’Brien talks with Meredith Wise, president of the Employers Association of the Northeast

Episode 34: Oct. 12, 2020

George O’Brien talks with Pam Victor, founder of Happier Valley Comedy

Episode 33: Oct. 7, 2020

Thom Fox interviews Angela Lussier, CEO and Founder of Speaker Sisterhood

Episode 32: Oct. 5, 2020

George Interviews Sandra Doran, President of Bay Path University

Episode 31: Sept. 30, 2020

Thom Fox interviews Waleska Lugo-DeJesus, CEO of Inclusive Strategies

Episode 30: Sept. 28, 2020

George Interviews James Leahy, Holyoke City Councilor

Episode 29: Sept. 23, 2020

Thom Fox Interviews Amy Allen, Partner at BlumShapiro

Episode 28: Sept. 21, 2020

George Interviews Carla Cosenzi, President of TommyCar Auto Group

Episode 27: Sept. 14, 2020

George Interviews Peter DePergola, Director of Clinical Ethics, Baystate Health

Episode 26: Sept. 9, 2020

Thom Fox interviews Samalid Hogan, Regional Director of the Massachusetts Small Business Development Center (MSBDC

Episode 25: Sept. 7, 2020

George Interviews Mike Fenton, Shareholder at Shatz, Schwartz, and Fentin

Episode 24: Sept. 2, 2020

Thom Fox interviews Tessa Murphy-Romboletti, Executive Director of EforAll in Holyoke

Episode 23: Aug. 31, 2020

George Interviews Paul Kozub, founder of V-One Vodka

Episode 22: Aug. 26, 2020

Thom Interview Bill Cole, President of Living Local.  Living Local

Episode 21: Aug. 24, 2020

George Interviews Donna Haghighat, CEO of The Women’s Fund of Western Massachusetts

Episode 20: Aug. 19, 2020

Thom Interview Scott Foster, Partner at Bulkley Richardson

Episode 19: Aug. 17, 2020

George Interviews John Gannon, employment law specialist with Skoler Abbott

Episode 18: Aug. 12, 2020

Thom Interviews Paul Silva & Kelly Minton of Innovation Accelerator

Episode 17: Aug. 10, 2020

George Interview Senator Eric Lesser

Episode 16: Aug. 5, 2020

Thom Fox chats with Nancy Urbschat, Principal at TSM Design

 

Episode 15: Aug. 3, 2020

George Interviews John Doleva, president and CEO of the Naismith Memorial Basketball Hall of Fame.

Episode 14: July 29, 2020

Thom Fox interviews Pia Kumar, Co-Owner and Chief Strategy Officer of Universal Plastics

Episode 13: July 27, 2020

George Interviews Chris Thibault, Owner, Writer & Director for Chris Teebo Films

Episode 12: July 22, 2020

Thom Fox interviews Tricia Canavan, President of United Personnel Services

Episode 11: July 20, 2020

George Interviews Springfield Mayor Domenic Sarno

Episode 10: July 15, 2020

Thom Fox interviews Westfield Starfires Co-Founder/Owner Christopher Thompson

Episode 9: July 13, 2020

George interviews serial entrepreneur, Peter Rosskothen, Owner of The Log Cabin, Delanry House, D. Hotel Suites & Spa, and Delaney’s Market.

Episode 8: July 8, 2020

Thom Fox interviews David Cruise, President and CEO of MassHire Hampden County Workforce Board [MHHCWB]

Episode 7: July 6, 2020

George Interviews Mark Keroack, President & CEO of Baystate Health

Episode 6: July 1, 2020

Thom interviews Raymond Berry, Jr., President and General Manager of White Lion Brewing

Episode 5: June 29, 2020

George Interviews Bob Nakosteen of UMass Amherst, Isenberg School of Management

Episode 4: June 24, 2020

Thom Fox interviews Rick Sullivan, President & CEO of the Economic Development Council of Western Massachusetts

Episode 3: June 22, 2020

George Interviews Christina Royal, President of Holyoke Community College

Episode 2: June 17, 2020

Thom Fox interviews Easthampton Mayor Nicole LaChapelle

Episode 1: June 15, 2020

George interviews Nancy Creed, president of the Springfield Regional Chamber

Also Available On:

Cover Story Sections Super 60

Saluting Success

super60logoA large technology company that has been a fixture in Western Mass. for decades and a craft-beer startup that has quickly shot from obscurity to a large cult following may boast very different histories, but they have one thing in common: they are the top honorees in this year’s Super 60 awards.

“The success of this year’s winners is a clear indication that our regional economy is strong and reflects the diverse nature of our industries,” said Nancy Creed, president of the Springfield Regional Chamber, which is presenting the Super 60 honors for the 28th year. A celebration event honoring this year’s class will be held Friday, Oct. 27 from 11:30 a.m. to 1:30 p.m. at Chez Josef in Agawam.

Whalley Computer Associates Inc. of Southwick placed atop this year’s Total Revenue listing, followed by Marcotte Ford Sales Inc. of Holyoke and Commercial Distributing Co. Inc. of Westfield. In the Revenue Growth category, which recognizes the fastest-growing firms in the region, Tree House Brewing of Charlton tops the 2017 list, followed by Five Star Transportation Inc. of Southwick and LavishlyHip, LLC, an online outfit based in Feeding Hills.

“In just two short years of operation, Tree House Brewing, Inc., has moved straight to the top of the Revenue Growth category in its first year as a Super 60 winner,” she said.  “And LavishlyHip, an online retailer that garnered the top honors last year has returned in the top three this year.”

To be considered, companies must be based in Hampden or Hampshire counties or be a member of the Springfield Regional Chamber, have revenues of at least $1 million in the last fiscal year, be an independent and privately owned company, and be in business at least three full years. Companies are selected based on their percentage of revenue growth over a full three-year period or total revenues for the latest fiscal year.

Creed noted that this year’s winners hail from 17 communities across the region and represent all sectors of the economy, including nonprofits, transportation, energy, healthcare, technology, manufacturing, retail, and service. One-quarter of the Total Revenue winners exceeded $30 million in revenues. In the Revenue Growth category, one-quarter of the top 30 companies had growth in excess of 100%.

Four companies in the Total Revenue category also qualified for the Revenue Growth category, while 15 companies in the Revenue Growth category also qualified for the Total Revenue category, although each honoree is listed in only one category.

Tickets to the Oct. 27 event cost $60 for chamber members, $75 for general admission. Reservations may be made for tables of eight or 10. The deadline for reservations is Wednesday, Oct. 18. No cancellations will be accepted after that date, and no walk-ins will be allowed. Reservations must be made in writing, either online at www.springfieldregionalchamber.com or by e-mail to [email protected].

Total Revenue

1. Whalley Computer Associates Inc.
One Whalley Way, Southwick
(413) 569-4200
www.wca.com
John Whalley, president
WCA is a locally owned family business that has evolved from a hardware resale and service group in the ’70s and ’80s into a company that now focuses on lowering the total cost of technology and productivity enhancement for its customers. Boasting nearly 150 employees, Whalley carries name-brand computers as well as low-cost compatibles.

2. Marcotte Ford Sales Inc.
1025 Main St., Holyoke
(800) 923-9810
www.marcotteford.com
Bryan Marcotte, president
The dealership sells new Ford vehicles as well as pre-owned cars, trucks, and SUVs, and features a full service department. Marcotte has achieved the President’s Award, one of the most prestigious honors given to dealerships by Ford Motor Co., on multiple occasions over the past decade. It also operates the Marcotte Commercial Truck Center.

3. Commercial         Distributing Co. Inc.
46 South Broad St., Westfield
(413) 562-9691
www.commercialdist.com
Richard Placek, Chairman
Founded in 1935 by Joseph Placek, Commercial Distributing Co. is a family-owned, family-operated business servicing more than 1,000 bars, restaurants, and clubs, as well as more than 400 package and liquor stores. Now in its third generation, the company continues to grow by building brands and offering new products as the market changes.
A.G. Miller Co. Inc.
57 Batavia St., Springfield
(413) 732-9297
www.agmiller.com
Rick Miller, president
Early in its history, A.G. Miller made a name in automobile enameling. More than 100 years after its founding in 1914, the company now offers precision metal fabrication; design and engineering; assembly; forming, rolling, and bending; laser cutting; punching; precision saw cutting; welding; powder coating and liquid painting; and more.

Aegenco Inc.
55 Jackson St., Springfield
(413) 746-3242
www.aegisenergyservices.com
Spiro Vardakas, president
Aegenco, an energy-conservation consulting firm and the manufacturing arm of Aegis Energy Services, has grown steadily since its inception in 2005.

Aegis Energy Services Inc.
55 Jackson St., Holyoke
(800) 373-3411
www.aegischp.com
Lee Vardakas, owner
Founded in 1985, Aegis Energy Services is a turn-key, full-service provider of combined heat and power systems (CHPs) that generate heat and electricity using clean, efficient, natural-gas-powered engines. These modular CHP systems reduce a facility’s dependence on expensive utility power, reduce energy costs, and reduce one’s carbon footprint.

Baltazar Contractors Inc.
83 Carmelinas Circle, Ludlow
(413) 583-6160
www.baltazarcontractors.com
Frank Baltazar, president
Baltazar Contractors has been a family-owned and operated construction firm for more than 20 years, specializing in roadway construction and reconstruction in Massachusetts and Connecticut; all aspects of site-development work; sewer, water, storm, and utilities; and streetscape improvements.

Braman Pest
147 Almgren Dr., Agawam
(413) 732-9009
www.bramanpest.com
Gerald Lazarus, president
Braman has been serving New England since 1890, using state-of-the-art pest-elimination procedures for commercial and residential customers, and offering humane removal of birds, bats, and other nuisances through its wildlife division. The company has offices in Agawam, Worcester, and Lee, as well as Hartford and New Haven, Conn.

City Enterprises Inc.
38 Berkshire Ave., Springfield
(413) 726-9549
www.cityenterpriseinc.com
Wonderlyn Murphy, president
City Enterprises Inc. offers skilled general-contracting services to the New England region. Priding itself on custom design and construction of affordable, quality homes and the infrastructure surrounding them, the firm executes its mission in a way that supports community empowerment through job opportunities and professional development.

filli, lcc d/b/a con-test                                     analytical laboratory
39 Spruce St., East Longmeadow
(413) 525-2332
www.contestlabs.com
THOMAS VERATTI SR., FOUNDER
Established in 1984, Con-Test provides environmental consulting and testing services to clients throughout Western Mass. The laboratory-testing division originally focused on industrial hygiene analysis, but expanded to include techniques in air analysis, classical (wet) chemistry, metals, and organics, analyzing water, air, soil, and solid materials.

EG Partners, LLC d/b/a Oasis Shower Doors
646 Springfield St., Feeding Hills
(413) 786-8420
www.oasisshowerdoors.com
tom daly, President
Oasis Shower Doors, New England’s largest designer, fabricator, and installer of custom frameless glass shower enclosures and specialty glass, has rapidly expanded its operations in recent years, with showrooms located at Feeding Hills, Weymouth, and Peabody, Mass., as well as Avon, Conn.

Fuel Services Inc.
95 Main St., South Hadley
(413) 532-3500
www.fuelservices.biz
Steve Chase, President and CEO
Full-service home-comfort and energy-solutions firm offering heating oil and propane delivery; plumbing, air-conditioning, and natural-gas services; installation of heating, cooling, water, and indoor-air-quality equipment; and more. The company serves more than 30 communities in Western Mass. and provides 24-hour emergency service.

The Futures Health Group, LLC
136 William St., Springfield
(800) 218-9280
www.discoverfutures.com
Brian Edwards, CEO
Futures provides occupational therapy, physical therapy, speech-language therapy, special education, nursing, mental health, and other related services to schools and healthcare facilities across the U.S. Founded in 1998, it continues to be managed by expert practitioners in their fields.

The Gaudreau Group
1984 Boston Road, Wilbraham
(413) 543-3534
www.gaudreaugroup.com
Jules Gaudreau, president
A multi-line insurance and financial-service agency established in 1921, the Gaudreau Group helps clients respond to an ever-changing economic environment. The agency offers a broad range of insurance and financial products from basic life, home, and auto insurance to complex corporate services, employee benefits, and retirement plans.

Haluch Water Contracting Inc.
399 Fuller St, Ludlow
(413) 589-1254
Thomas Haluch, president
For more than 30 years, Haluch Water Contracting has served the region as a water-main construction and excavation contractor specializing in water, sewer, pipeline, communications, and power-line construction.

JET Industries Inc.
307 Silver St., Agawam
(413) 786-2010
www.jet.industries
Michael Turrini, president
Jet Industries Inc. is a leading design build electrical, mechanical, communications and fire sprinkler contractor. What began as a small, family-run oil company founded by Aaron Zeeb in 1977 has grown into one of the nation’s largest companies of its type with over 500 employees servicing projects all across the country.

Kittredge Equipment Co. Inc.
100 Bowles Road, Agawam
(413) 304-4100
www.kittredgeequipment.com
Wendy Webber, president
Founded in 1921, Kittredge Equipment Co.is one of the nation’s leading food-service equipment and supply businesses. It boasts 70,000 square feet of showroom in three locations. The company also handles design services, and has designed everything from small restaurants to country clubs to in-plant cafeterias.

Lancer Transportation & Logistics and Sulco Warehousing & Logistics
311 Industry Ave., Springfield
(413) 739-4880
www.sulco-lancer.com
Todd Goodrich, president
In business since 1979, Sulco Warehousing & Logistics specializes in public, contract, and dedicated warehousing. Lancer Transportation & Logistics is a licensed third-party freight-brokerage company that provides full-service transportation-brokerage services throughout North America.

Louis and Clark Drug Inc.
309 East St., Springfield
(413) 737-7456
www.lcdrug.com
Skip Matthews, president
Since 1965, Louis & Clark has been a recognized name in Western Mass., first as a pharmacy and later as a resource for people who need home medical equipment and supplies. Today, the company provides professional pharmacy and compounding services, medical equipment, independent-living services, and healthcare programs.

Maybury Associates Inc.
90 Denslow Road, East Longmeadow
(413) 525-4216
www.maybury.com
John Maybury, president
Since 1976, Maybury Associates Inc. has been designing, supplying, and servicing all types of material-handling equipment throughout New England. Maybury provides customers in a wide range of industries with solutions to move, lift, and store their parts and products.

Notch Mechanical Constructors
85 Lemay St., Chicopee
(413) 534-3440
www.notch.com
Steven Neveu, president
A family-owned business since 1972, Notch Mechanical Constructors provides piping installation and repair services to facilities throughout southern New England. Its team has the capacity to address process and utility piping challenges at any business within 100 miles of its locations in Chicopee and Hudson, Mass.

O’Connell Care at Home
One Federal St., Bldg. 103-1, Springfield
(413) 533-1030
www.opns.com
Francis O’Connell, president
For more than two decades, O’Connell Care at Home, formerly O’Connell Professional Nurse Service, has grown to deliver a range of home-health and staffing services across the Pioneer Valley. Services range from nursing care and geriatric healthcare management to advocacy and transportation.

PC Enterprises Inc. d/b/a Entre Computer
138 Memorial Ave., West Springfield
(413) 736-2112
www.pc-enterprises.com
Norman Fiedler, CEO
PC Enterprises, d/b/a Entre Computer, assists organizations with procuring, installing, troubleshooting, servicing, and maximizing the value of technology. In business since 1983, it continues to evolve and grow as a lead provider for many businesses, healthcare providers, retailers, and state, local, and education entities.

Rediker Software Inc.
2 Wilbraham Road, Hampden
(800) 213-9860
www.rediker.com
Andrew Anderlonis, president
Rediker software is used by school administrators across the U.S. and in more than 100 countries, and is designed to meet the student-information-management needs of all types of schools and districts. For example, 100,000 teachers use the TeacherPlus web gradebook, and the ParentPlus and StudentPlus web portals boast 2 million users.

Specialty Bolt & Screw Inc.
235 Bowles Road, Agawam
(413) 789-6700
www.specialtybolt.com
Kevin Queenin, president
Founded in 1977, Specialty Bolt & Screw (SBS) is a full-service solutions provider of fasteners, vendor-managed inventory (VMI) programs, and C-class commodities. Based in Agawam, it has locations in Valcourt, Quebec; Juarez, Mexico; Queretaro, Mexico; Rovaniemi, Finland; and Kaohsiung, Taiwan.

Troy Industries Inc.
151 Capital Dr., West Springfield
(413) 788-4288
www.troyind.com
Steve Troy, CEO
Troy Industries was founded on the principle of making reliable, innovative, over-engineered products that function without question when lives are on the line. Troy is a leading U.S. government contractor that designs and manufactures innovative, top-quality small-arms components and accessories and complete weapon upgrades.

United Personnel Services Inc.
1331 Main St., Springfield
(413) 736-0800
www.unitedpersonnel.com
Patricia Canavan, president
United provides a full range of staffing services, including temporary staffing and full-time placement, on-site project management, and strategic recruitment in the Springfield, Hartford, and Northampton areas, specializing in administrative, professional, medical, and light-industrial staff.

W.F. Young Inc.
302 Benton Dr., East Longmeadow
(800) 628-9653
www.absorbine.com
Tyler Young, CEO
This family-run business prides itself on offering a variety of high-quality products that can effectively improve the well-being of both people and horses with its Absorbine brands.

Webber & Grinnell Insurance Agency Inc.
8 North King St., #1, Northampton
(413) 586-0111
www.webberandgrinnell.com
Bill Grinnell, president
Webber and Grinnell’s roots can be traced back to 1849, when A.W. Thayer opened an insurance agency on Pleasant Street in Northampton. The agency, which offers automotive, business, homeowners, employee benefit, and other types of products, serves more than 5,000 households and 900 businesses throughout Western Mass.

WestMass ElderCare Inc.
4 Valley Mill Road, Holyoke
(413) 538-9020
www.wmeldercare.org
Priscilla Chalmers, Executive Director
WestMass ElderCare is a private, nonprofit agency with a mission to preserve the dignity, independence, and quality of life of elders and disabled persons desiring to remain within their own community. Programs include supportive housing, home care, options counseling, adult family care, nutrition programs, and adult foster care.

Revenue Growth

1. Tree House Brewing Company Inc.
129 Sturbridge Road, Charlton
(413) 523-2367
www.treehousebrew.com
Nate Lanier, Damien Goudreau, Dean Rohan, Owners
The opening of a 45,000-square-foot facility in Charlton speaks to the recent growth of this brewery. Tree House was founded in Monson 2011, but in 2015 counted just one employee and 55 barrels of cellar space. The new facility can accommodate 50,000 barrels of cellar space, which will enable the brewery to produce up to 125,000 barrels a year.

2. Five Star Transportation Inc.
809 College Highway, Southwick
(413) 789-4789
www.firestarbus.com
Nathan Lecrenski, president
Five Star provides school-bus transportation services to school districts and charter schools throughout Western Mass. From its launch a half-century ago with a single bus route, the company currently services more than 12 school districts and operates a fleet of more than 175 vehicles.

3. Lavishlyhip, LLC
Feeding Hills
www.lavishlyhip.com
Rika Woyan, owner
This online retailer of jewelry and accessories offers accessory collections from the latest top designers. By meeting with the designers in their showrooms and at industry events, it stays on top of what is trending. Shoppers will find hip and classic jewelry for women and men, cashmere, silk and blend scarves, and hair accessories.

Adam Quenneville Roofing and Siding Inc.
160 Old Lyman Road, South Hadley
(413) 525-0025
www.1800newroof.net
Adam Quenneville, CEO
Adam Quenneville offers a wide range of residential and commercial services, including new roofs, retrofitting, roof repair, roof cleaning, vinyl siding, replacement windows, and the no-clog Gutter Shutter system. The company has earned the BBB Torch Award for trust, performance, and integrity.

Alliance Home Improvement Inc.
375 Chicopee St., Chicopee
(413) 331-4357
www.alliancehomeinc.com
sergiy suprunchuk, president
Alliance is a professional local contractor providing quality and reliable residential services. Its products are Energy Star certified, and most of them have lifetime warranty provided by the manufacturer. Services include siding, windows, doors, roofs, gutters, faux stone siding, and custom-built homes.

Baystate Blasting Inc.
36 Carmelinas Circle, Ludlow
(413) 583-4440
www.baystateblasting.com
Paul Baltazar, president
Baystate Blasting, Inc. is a local family owned and operated drilling and blasting firm located in Ludlow, Massachusetts that began in 2003.   Sitework, heavy highway construction, residential, quarry, portable crushing and recycling, ATF licensed dealer of explosives as well as rental of individual magazines.

Center Square Grill
84 Center Square, East Longmeadow
(413) 525-0055
www.centersquaregrill.com
Michael Sakey, Bill Collins, Proprietors
Center Square Grill serves up eclectic American fare for lunch and dinner, as well as an extensive wine and cocktail selection and a kids’ menu. The facility also has a catering service and hosts events of all kinds.

Charter Oak Insurance &                        Financial Services Co.
330 Whitney Ave., Holyoke
(413) 374-5430
www.charteroakfinancial.com
Peter Novak, General Agent
A member of the MassMutual Financial Group, Charter Oak been servicing clients for more than 125 years. The team of professionals serves individuals, families, and businesses with risk-management products, business planning and protection, retirement planning and investment services, and fee-based financial planning.

Chicopee Industrial Contractors Inc.
107 North Chicopee St., Chicopee
(413) 538-7279
www.chicopeeindustrial.com
Carol Campbell, president
Founded in 1992, Chicopee Industrial Contractors is an industrial contracting firm specializing in all types of rigging, heavy lifting, machinery moving, machine installation, millwrighting, machine repair, heavy hauling, plant relocations, concrete pads, foundations, and structural steel installations.

Community Transportation Services
288 Verge St., Springfield
(413) 732-1500
Houshang Ansari, president
Community transportation is a locally owned medical, elderly, and VIP transportation service founded in 1991. Its goal is to provide the community with safe and affordable transportation services. It is especially committed to meeting the transportation needs of senior citizens and the physically and mentally challenged.

Courier Express Inc.
20 Oakdale St., Springfield
(413) 730-6620
www.courierexp.com
Eric Devine, president
Courier Express is committed to providing custom, same-day delivery solutions for any shipment. Its focal point is New England, but its reach is nationwide. The company strives to utilize the latest technologies, on-time delivery, customer service, and attention to detail to separate itself from its competitors.

Court Square Group Inc.
1350 Main St., Springfield
(413) 731-5294
www.courtsquaregroup.com
Keith Parent, president
Court Square is a technical strategic advisor to the life-science and biotech industries. Consulting services include business analysis and consulting, information security and disaster recovery, SharePoint and document management, long-term archiving, project management, and much more.
FIT Staffing Inc.
25 Bremen St., Springfield
(413) 363-0204
www.fitstaffingsolutions.com
Jackie Fallon, president
FIT Staffing, founded in 2005, provides a personal approach to connecting companies to the right IT professionals. FIT takes the time to meet the hiring manager to determine the exact qualifications, skills, and personality traits for the client’s ideal candidates. Meanwhile, FIT’s extensive listing of local IT openings is continuously updated.

Fletcher Sewer & Drain Inc.
824A Perimeter Road, Ludlow
(413) 547-8180
www.fletcherseweranddrain.com
Teri Marinello, president
Since 1985, Fletcher Sewer & Drain has provided service to homeowners as well as municipalities and construction companies for large pipeline jobs. From unblocking kitchen sinks to replacing sewer lines, Fletcher keeps up to date with all the latest technology, from high-pressure sewer jetters to the newest camera-inspection equipment.

Gleason Johndrow Landscaping Inc.
44 Rose St., Springfield
(413) 727-8820
www.gleasonjohndrowlandscaping.com
Anthony Gleason II, David Johndrow, Owners
Gleason Johndrow Landscape & Snow Management offers a wide range of commercial and residential services, including lawn mowing, snow removal, salting options, fertilization programs, landscape installations, bark-mulch application, creative plantings, seeding options, pruning, irrigation installation, maintenance, and much more.

Kelley & Katzer Real Estate, LLC
632 Westfield St., West Springfield
(413) 209-9933
www.kelleyandkatzerrealestate.com
Joe Kelley, Christine Katzer, Co-owners
Kelley & Katzer combines more than 40 years of real-estate experience with a modern approach. It is involved every step of the way of the real-estate process, guiding clients with a hands-on approach and knowledge of the real-estate market, blended with a genuine understanding of clients’ needs.

Knight Machine & Tool Company Inc.
11 Industrial Dr., South Hadley
(413) 532-2507
Gary O’Brien, owner
Knight Machine & Tool Co. is a metalworking and welding company that offers blacksmithing, metal roofing, and other services from its 11,000-square-foot facility.

Market Mentors, LLC
30 Capital Dr., Suite C, West Springfield
(413) 787-1133
www.marketmentors.com
Michelle Abdow, principal
A full-service marketing firm, Market Mentors handles all forms of marketing, including advertising in all mediums, media buying, graphic design, public relations, and event planning.

Martinelli, Martini & Gallagher Real Estate Inc.
1763 Northampton St., Holyoke
(413) 736-7232
www.buywesternmass.com
Paul Gallagher, president
Gallagher Real Estate boasts four locations in Holyoke, Agawam, South Hadley, and Springfield, offering commercial and residential sales and leasing services, as well as a real estate school and a separate division devoted to handling property-management needs.

North Atlantic Trucking Inc.
100 Progress Ave., Springfield
(413) 455-3981
www.northatlantictrucking.com
James Vieu, Director of Fleet Services & Financials
North Atlantic Trucking began by hauling a variety of products, including paper, plastic, metal, and more. The company is rapidly growing with a current fleet of 15 vehicles providing transportation services for miscellaneous products throughout the U.S.

Northeast IT Systems Inc.
777 Riverdale St., West Springfield
(413) 736-6348
www.northeastit.net
Joel Mollison, president
Northeast is a full-service IT company providing business services, managed IT services, backup and disaster recovery, and cloud services, as well as a full-service repair shop for residential customers, including file recovery, laptop screen replacement, PC setups and tuneups, printer installation, virus protection and removal, and wireless installation.

Paragus Strategic IT
112 Russell St., Hadley
(413) 587-2666
www.paragusit.com
Delcie Bean IV, president
While still in high school, Delcie Bean founded Paragus IT in 1999, first under the name Vertical Horizons and then Valley ComputerWorks. Under the Paragus name, it has grown dramatically as an outsourced IT solution, providing business computer service, computer consulting, information-technology support, and other services to businesses of all sizes.

Rock Valley Tool, LLC
54 O’Neil St., Easthampton
(413) 527-2350
www.rockvalleytool.com
Elizabeth Paquette, president
Rock Valley Tool is a 17,000-square-foot facility housing a variety of both CNC and conventional machining equipment, along with a state-of-the-art inspection lab. With more than 40 years of experience, the company provides manufactured parts to customers in the aerospace, commercial/industrial, and plastic blow-molding industries.

Rodrigues Inc.
782 Center St., Ludlow
(413) 547-6443
Antonio Rodrigues, president
Rodrigues Inc. operates Europa Restaurant in Ludlow, specializing in Mediterranean cuisine with an interactive dining experience, presenting meals cooked on volcanic rocks at tableside. Europa also offers full-service catering and banquet space.

Royal, P.C.
270 Pleasant St., Northampton
(413) 586-2288
www.theroyallawfirm.com
Amy Royal, owner
Royal, P.C. is a woman-owned law firm that exclusively represents and counsels businesses on all aspects of labor and employment law. It represents a wide range of businesses throughout the New England states and nationally, and is an approved panel counsel for insurance companies that provide employment-practices liability insurance to employers.

Safe & Sound Inc.
428 East St., Chicopee
(413) 594-6460
www.safeandsoundhq.com
Michael Laventure, owner
Since 1983, Safe and Sound Inc., a family-owned company, has been providing customers with a wide selection of quality components such as home theater speakers, audio/video receivers, amplifiers, subwoofers, as well as car audio, remote starters, and security.

Taplin Yard, Pump & Power
120 Interstate Dr., West Springfield
(413) 781-4352
www.fctaplin.com
Martin Jagodowski, president
Taplin has been servicing the local area since 1892, and is an authorized dealer for parts, equipment, service, and accessories for a wide range of brands. It boasts a large inventory of zero-turn mowers, commercial lawn equipment, lawnmowers, lawn tractors, trimmers, blowers, generators, pressure washers, pole saws, sprayers, chainsaws, and more.

Valley Home Improvement Inc.
340 Riverside Dr.,
Florence
(413) 517-0158
www.valleyhomeimprovement.com
Steven Silverman, owner
Valley Home Improvement has specialized in home improvement, renovations, and remodeling service since 1991. Home-improvement and remodeling services include kitchen design, bathrooms, additions, sunrooms, screen porches, basement finishing, weatherization/insulation services, garages, and custom cabinetry and countertops.
VertitechIT
4 Open Square Way, #310, Holyoke
(413) 268-1600
www.vertitechit.com
Michael Feld, CEO
Calling itself a group of advisors, confidantes, strategists, and innovators for hire, Vertitech has, in its own words, created a new path to IT transformation, aiming not just to solve technical problems, but to develop the strategic solutions that make an organization or healthcare institution thrive.

Western Mass  Demolition Corp.
50 Summit Lock Road, Westfield
(413) 579-5254
www.wmdemocorp.com
Dale Unsderfer, president
Western Mass Demolition Corp. has a wide range of services to meet clients’ demolition and recycling needs, including complete structure removal, selective works, emergency and fire on call, lowboy and equipment hauling, building separation, abatement and remediation, concrete cutting and breaking, oil-tank removal, recycling, reuse, and salvage.

Special Coverage Super 60

A Tradition Returns

The Super 60, the Springfield Regional Chamber’s annual celebration of thriving companies in Western Mass., was riding high in 2019, when the program marked its 30th year.
Since then … well, you know the story. A pandemic and a wave of economic impacts not only curtailed live events in 2020 and 2021, but created anything but a festive environment for local businesses.
But the program is back this year, and chamber members are ready to celebrate success — and each other.
“It’s super exciting that we’re returning to in-person events in general, and we’re very excited to get back to Super 60,” said Diana Szynal, executive director of the Springfield Regional Chamber. “That’s an award that recognizes the success of local businesses, and it’s going to feel really good to be in person, celebrating business success.”
The Super 60 program celebrates the success of the fastest-growing privately owned businesses in the region. Businesses that rank in the top 30 of the Total Revenue and Revenue Growth categories for 2022 represent all sectors of the economy, including nonprofits, construction, insurance, finance, technology, manufacturing, healthcare, hospitality, and more. Some have been named to the Super 60 once or many times before, and some are brand-new to the list.
 They are profiled below, with the top five in each category ranked and the rest listed alphabetically.

The Super 60 Luncheon

The annual Super 60 luncheon will be held on Thursday, Nov. 10 from 11:30 a.m. to 1:30 p.m. at the MassMutual Center in Springfield. The keynote speaker will be Myke Connolly, the serial entrepreneur behind the successful marketing venture known as Stand Out Truck.

Szybnal said she first connected with Connolly when she was leading the Franklin County Chamber of Commerce and noticed the breadth of his activities in Western Mass.

“I was fascinated by his story, his energy, and his presence on social media and locally, and I thought he would be perfect to talk to all of us about his success,” she told BusinessWest. “And what better time than when we’re celebrating local success stories?”

The cost to attend the Super 60 luncheon is $60 for members and $75 for general admission, and reserved tables of eight or 10 are available. Visit myonlinechamber.chambermaster.com/eventregistration/register/6186 to sign up for what promises to be an inspiring afternoon.

TOTAL REVENUE

1. Fontaine Brothers Inc.
2. Whalley Computer Associates Inc.
3. Marcotte Ford Sales Inc.
4. Tighe & Bond
5. Springfield Automotive Partners LLC
American Environmental Inc.
Andrew Associates
Appleton Corp.
Axia Group Insurance Services Inc.
Baltazar Contractors
Bart Truck Equipment LLC
Baystate Blasting Inc.
Baystate Crushing and Recycling Inc.
Chicopee Industrial Contractors Inc.
City Enterprise Inc.
The Dowd Agencies LLC
E.F. Corcoran Plumbing & Heating Co. Inc.
Freedom Credit Union
Hogan Technology Inc.
Keiter Corp.
Knight Machine Tool Co. Inc.
L & C Prescriptions Inc.
M. Jags Inc.
Market Mentors LLC
Maybury Associates Inc.
Paragus Strategic IT
Pioneer Valley Financial Group LLC
Sanderson MacLeod Inc.
Springfield Hockey LLC
V & F Auto

REVENUE GROWTH

1. Vanished Valley Inc.
2. Monty’s Motorsport LLC
3. Campora Construction Co Inc.
4. City Enterprise Inc.
5. Fontaine Brothers Inc.
Axia Group Insurance Services Inc.
Bart Truck Equipment LLC
Baystate Blasting Inc.
Baystate Crushing and Recycling Inc.
Chicopee Industrial Contractors Inc.
The Dowd Agencies LLC
Embracing The Creative Child LLC
FIT Staffing
Keiter Corp.
Knight Machine Tool Co. Inc.
L & C Prescriptions Inc.
L & L Property Service LLC
Ludlow Eye Care P.C.
M. Jags Inc.
The Markens Group
Market Mentors LLC
Maybury Associates Inc.
Northeast Security Solutions Inc.
Pioneer Valley Financial Group LLC
Sanderson MacLeod Inc.
Seaboard Drilling Inc.
Springfield Automotive Partners LLC
Springfield Hockey LLC
Tavares and Branco Enterprises Inc.
V & F Auto

Total REVENUE

1. Fontaine Brothers Inc.
510 Cottage St., Springfield, MA 01104
(413) 781-2020
www.fontainebros.com
David Fontaine Sr., President
Fontaine Brothers offers services such as general contracting, with a focus on K-12 schools, higher education, commercial properties, historical renovations, municipal work, and green buildings, as well as construction management. The firm has been family-owned and operated for 89 years.

2. Whalley Computer Associates Inc.
One Whalley Way, Southwick, MA 01077
(413) 596-4200
www.wca.com
Michael Sheil, President
Whalley Computer Associates offers data-center services, cloud backup, managed services, training, desktop services, network services, and staff-augmentation services. The company focuses its work in the corporate, finance, healthcare, K-12, higher education, retail, and SMB industries.

3. Marcotte Ford Sales Inc.
1025 Main St., Holyoke, MA 01040
(413) 650-9041
www.marcotteford.com
Mike Marcotte, President
Marcotte Ford Sales is a car dealership selling and financing new and used cars, trucks, and SUVs. The dealership also offers a wide range of parts and services, such as tires, brakes, oil changes, repairs, and alignment checks.

4. Tighe & Bond
53 Southampton Road, Westfield, MA 01085
(413) 562-1600
www.tighebond.com
Robert Belitz, President and CEO
Tighe & Bond offers engineering, design, planning, and environmental-consulting services, with focuses in building, transportation, water and wastewater engineering, coastal and waterfront solutions, environmental consulting, GIS and asset management, landscape architecture and urban design, civil engineering, and site planning.

5. Springfield Automotive Partners LLC
295 Burnett Road, Chicopee, MA 01020
(413) 624-4100
www.mbspringfield.com
Peter and Michelle Wirth, owners
Springfield Automotive Partners is the parent company of Mercedes-Benz of Springfield. With a showroom in Chicopee, the dealership sells new and used cars, as well as financing and buying back cars. The location offers service, parts, and tires for all maintenance needs, and provides roadside assistance and vehicle inspections.

American Environmental Inc.
18 Canal St., Holyoke, MA 01040
(413) 322-7190
www.amerenviro.com
Charles Hughes, President
American Environmental is a family-owned business providing services like asbestos abatement, structural demolition, boiler removal, commercial lead abatement, concrete cutting, floor preparation, interior demolition, water-jet blasting, roll-off service, and shot blasting. It has worked with property managers, schools, universities, hospitals, churches, stores, industrial sites, and public facilities.

Andrew Associates
6 Pearson Way, Enfield, CT 06082
(860) 253-0000
www.andrewdm.com
Tina Bazarian, Owner and CFO;
Graeme Bazarian, President
Andrew Associates is a printing and mailing service that makes signage and graphics for businesses, nonprofits, and government, with services including bindery, kitting, insertion, and postal presort. It also specializes in data security and analysis to better target viewers.

Appleton Corp.
800 Kelly Way, Holyoke, MA 01040
(413) 536-8048
www.appletoncorporation.com
Matt Flink, President
Appleton Corp., a division of the O’Connell Companies, provides property, facilities, and asset-management services, along with accounting and financial services, to managers and owners of commercial and residential properties across New England.

Axia Group Insurance Services Inc.
84 Myron St., Suite A, West Springfield, MA 01089
(413) 788-9000
www.axiagroup.net
Michael long, CEO
Axia Group Insurance Services is an independent insurance agency that provides personal lines of insurance, business insurance, and employee benefits, as well as group insurance plans. It represents numerous insurance companies, such as Liberty Mutual, MAPFRE, MassMutual, and Progressive.

Baltazar Contractors
83 Carmelinas Circle, Ludlow, MA 01056
(413) 583-6160
www.baltazarcontractors.com
Paulo Baltazar, President
Baltazar Contractors is a heavy civil construction company with services in utility construction, roadway construction, site work and development, culvert/bridge construction, earth support and shoring, and trenchless technology. It was started 29 years ago and has remained family-owned.

Bart Truck Equipment LLC
358 River St., West Springfield, MA 01089
(413) 737-2766
www.barttruckllc.com
James DiClementi, President
Bart Truck Equipment is a heavy-duty parts and trucking service company, offering different bodies (dump, platform, utility/service), snow plows and other winter removal equipment, truck-mounted generators, hook lifts and roll-offs, and more. It also custom-builds and fabricates parts for clients. It serves contractors, landscapers, fleets, municipalities, utility companies, and homeowners.

Baystate Blasting Inc.
36 Carmelinas Circle, Ludlow, MA 01056
(413) 583-4440
www.baystateblasting.com
Dinis Baltazar, President and CEO
Baystate Blasting offers services in ledge and rock removal, rock blasting, and rock crushing. It performs large and small construction-site preparation, road and highway work, line drilling and trench work, quarry shots, and residential work such as foundations and inground pools. It is federally licensed as both a dealer and user of explosive materials.

Baystate Crushing and Recycling Inc.
83 Carmelinas Circle, Ludlow, MA 01056
(413) 583-7856
Dinis Baltazar, President and CEO
Baystate Crushing and Recycling is a family-owned drilling and blasting firm that provides a full range of rock-blasting and rock-crushing services, including site work, heavy highway construction, residential work, quarry, and portable crushing and recycling. A federally licensed dealer of explosives, it offers rental of individual magazines and is a sister company to Baystate Blasting Inc.

Chicopee Industrial Contractors Inc.
107 North Chicopee St, Chicopee, MA 01020
(413) 538-7279
www.chicopeeindustrial.com
Carol Campbell, President and CEO
Chicopee Industrial Contractors is a woman-owned industrial contracting firm that specializes in rigging, heavy lifting, machinery moving, machine installation, millwrighting, machine repair, heavy hauling, plant relocations, concrete pads, foundations, and structural steel installations. It is celebrating its 30th year in business.

City Enterprise Inc.
52-60 Berkshire Ave., Springfield, MA 01109
(413) 726-9549
www.cityenterpriseinc.com
Wonderlyn Murphy, President and CEO
City Enterprise is a minority- and woman-owned design, build, and renovation construction firm specializing in government, municipal, and commercial projects. It has performed work on the Springfield Armory, various UMass locations, the Northampton VA Medical Center, and the Donohue Federal Courthouse. This is its eighth consecutive year on the Super 60 list.

The Dowd Agencies LLC
14 Bobala Road, Holyoke, MA 01040
(413) 538-7444
www.dowd.com
John Dowd Jr., President and CEO
The Dowd Agencies is an insurance agency that provides personal (automotive, renters, home, and condominium) and business (liability, commercial auto, liability, and more) insurance, as well as employee benefits. It also offers group packages for personal and business plans. The Dowd Agencies has been family-owned since 1865, welcoming its fifth generation in 2019.

E.F. Corcoran Plumbing & Heating Co. Inc.
5 Rose Place, Springfield, MA 01104
(413) 732-1462
www.efcorcoran.com
Brian Toomey, President
E.F. Corcoran Plumbing & Heating is a full-service plumbing and HVAC contractor, offering 24-hour plumbing services, HVAC installation, gas piping, boilers, heat recovery, and more. It serves the commercial, industrial, medical, and institutional industries and has performed work for Baystate Noble Hospital, Springfield College, UMass, Mercy Medical Center, and Stop & Shop.

Freedom Credit Union
1976 Main St., Springfield, MA 01103
(413) 739-6961
www.freedom.coop
Glenn Welch, President and CEO
Freedom Credit Union is a credit union that offers banking and loan services to businesses, the cannabis industry, and individuals. It also offers insurance plans for individuals and an investment-services division. The institution is celebrating its centennial in 2022.

Hogan Technology Inc.
81 East St., Easthampton, MA 01027
(413) 585-9950
www.teamhogan.com
Sean Hogan, President
Since 1986, Hogan Technology has offered a range of technology services to businesses, which now include audio-visual installation, cable installation, digital signage, and network infrastructure installation. Now run by Sean and his brother Andy, Hogan offers business clients value-added benefits including a trained team of certified installation and support professionals.

Keiter Corp.
35 Main St., Florence, MA 01062
(413) 586-8600
www.keiter.com
Scott Keiter, President
Keiter Corp. is a construction-services company working with clients on residential, commercial, industrial, and institutional projects of all sizes. The firm is divided into four divisions: Keiter Builders, Keiter Homes, Hatfield Construction, and Keiter Properties. The company has performed work for Amherst College, Bacon Wilson in Northampton, Smith College, Mount Holyoke College, and Look Park.

Knight Machine Tool Co. Inc.
1 Industrial Dr., South Hadley, MA 01075
(413) 532-2507
www.knightmachine.net
Gary O’Brien, President
Knight Machine Tool Co. Inc. specializes in machine and inspection equipment, such as head lathes, grinders, drill presses, calipers, and gages. It also offers turning, milling, round and flat lapping, EDM wire cutting, wet surface grinding, assembly, plating, and more. The company is ITAR-registered and ISO-certified.

L & C Prescriptions Inc.
155 Brookdale Dr., Springfield, MA 01104
(413) 781-2996
www.medibubble.com
Dr. Kara James, President
L & C Prescriptions, the parent company for Louis & Clark Pharmacy, provides medication solutions to individuals, healthcare providers, and assisted-living, independent-living, and memory-care communities, and offers online prescription refills, MediBubble pre-packaged pills, blister packs to manage daily medications, vial synchronization, consultations with registered pharmacists, and a delivery service.

M. Jags Inc.
197 Main St., Agawam, MA 01001
(413) 781-4352
www.taplinyardpumpandpower.com
Martin Jagodowski, President
M. Jags, also known as Taplin Yard, Pump and Power Equipment, is a supplier of water pumps, water conditioners, pump-repair services, and yard and garden power equipment. It offers new and used parts and services for repairs, as well as financing options and a parts finder on its website.

Market Mentors LLC
155 Brookdale Dr.,
Springfield, MA 01104
(413) 787-1133
www.marketmentors.com
Michelle Abdow, President
Market Mentors helps other businesses with marketing, advertising, public relations, graphic design, and website design. It serves the automotive, educational, energy, banking and finance, healthcare, insurance, industrial and manufacturing, legal, nonprofit, retail, political, services, sports, and entertainment sectors, and has worked with multiple companies on the Super 60 list, like the Dowd Agencies and Freedom Credit Union.

Maybury Associates Inc.
90 Denslow Road,
East Longmeadow, MA 01028
(888) 629-2879
www.maybury.com
John Maybury, President and CEO
Maybury Associates is a material-handling equipment company that provides parts and services, warehouse design, rentals, and products for sale to businesses big and small. It offers forklifts, cleaning equipment (sweepers, scrubbers, industrial and commercial vacuums, etc.), racking, conveyors, dock equipment, modular office construction materials, and more, and has been awarded with the MHEDA Most Valuable Partner award 12 years running.

Paragus Strategic IT
112 Russell St., Hadley, MA 01035
(413) 587-2666
www.paragusit.com
Delcie Bean IV, CEO
Paragus Strategic IT is an technology provider for small to medium-sized businesses in Western and Central Mass., offering both outsourced and co-managed IT experiences, allowing the client to choose what their preferred IT management looks like. Paragus serves the legal, manufacturing, medical and dental, cannabis, veterinary, insurance, and nonprofit sectors, among others.

Pioneer Valley Financial Group LLC
535 East St., Ludlow, MA 01056
(413) 589-1500
www.pvfinancial.com
Charles Meyers, Edward Sokolowski, and Joseph Leonczyk, Founding Partners
Pioneer Valley Financial Group is a financial-planning service, offering services in retirement planning, business planning, asset growth, college funding, estate planning, tax planning, and risk management. It serves retirees, professionals, service members, young adults, and small and medium-sized businesses.

Sanderson MacLeod Inc.
1199 South Main St., Palmer, MA 01069
(866) 522-3481
www.sandersonmacleod.com
Mark Borsari, President and CEO
Sanderson MacLeod innovates, manufactures, and sources wire brushes, stylets, and assemblies. It serves the medical, cosmetic, firearms, and OEM industries. The company invented the twisted-wire mascara brush, the ZTip, and multiple other patented designs.

Springfield Hockey LLC
1 Monarch Place, Springfield, MA 02110
(413) 746-4100
www.springfieldthunderbirds.com
Nathan Costa, President
Springfield Hockey LLC, better known as the Springfield Thunderbirds, is the local affiliate of the St. Louis Blues and and the American Hockey League’s 2021-22 Eastern Conference Champion. The team gives back to the community in multiple ways, like the Thunderbirds Foundation, Stick to Reading school programs, Hometown Salute, Frontline Fridays, and more.

V & F Auto
443 Springfield St., Agawam, MA 01001
(413) 789-2181
www.vfauto.com
Frank Palange, President
V & F Auto is an automotive repair company that offers vehicle sales and financing as well as auto services, including brake repairs, alternator repairs, oil changes, engine repairs and maintenance, radiator and cooling system maintenance, and more. It has been family-owned since 1988.

REVENUE GROWTH

1. Vanished Valley Inc.
782 Center St., Ludlow, MA 01056
(413) 610-1572
www.vanishedvalley.com
Mike Rodrigues, Restaurant Owner;
Josh Britton, Brewery Owner
Vanished Valley Inc. is a small-batch brewery that is family- and pet-friendly and holds events in its taproom and beer garden. The restaurant menu includes appetizers, pizzas, burgers, sandwiches, and barbeque. On tap, the brewery offers IPAs, seltzers, lagers, ales, and stouts, as well as wine and spirits.

2. Monty’s Motorsport LLC
1 Arch Road, Westfield, MA 01085
(413) 642-8199
www.montysmotorsports.com
Monty Geer, Owner
Monty’s Motorsport is a parts, sales, service, and gear store for motorsport vehicles, such as four-wheelers, dirt bikes, motorcycles, electric bikes, street bikes, and more. It offers new and used vehicles, with financing options available, as well as services such as winterization, battery inspections, accessory installations, chain adjustments, oil and filter changes, and full engine rebuilds.

3. Campora Construction Co Inc.
43 Owens Way, Ludlow, MA 01056
(413) 610-1660
www.camporacc.com
Mario Campora, President
Campora Construction specializes in full-scale building construction and sidewalk, patio, and driveway installation for residential, commercial, and governmental projects. Services include custom home design and construction, complete home rebuilds from fire damage, home additions and sunroom installation, concrete demolition and infills, and commercial office fit-outs.

4. City Enterprise Inc.
52-60 Berkshire Ave., Springfield, MA 01109
(413) 726-9549
www.cityenterpriseinc.com
Wonderlyn Murphy, President and CEO
City Enterprise is a minority- and woman-owned design, build, and renovation construction firm specializing in government, municipal, and commercial projects. It has performed work on the Springfield Armory, various UMass locations, the Northampton VA Medical Center, and the Donohue Federal Courthouse. This is its eighth consecutive year on the Super 60 list.


5. Fontaine Brothers Inc.
510 Cottage St., Springfield, MA 01104
(413) 781-2020
www.fontainebros.com
David Fontaine Sr., President
Fontaine Brothers offers services such as general contracting, with a focus on K-12 schools, higher education, commercial properties, historical renovations, municipal work, and green buildings, as well as construction management. The firm has been family-owned and operated for 89 years.

Axia Group Insurance Services Inc.
84 Myron St., Suite A, West Springfield, MA 01089
(413) 788-9000
www.axiagroup.net
Michael long, CEO
Axia Group Insurance Services is an independent insurance agency that provides personal lines of insurance, business insurance, and employee benefits, as well as group insurance plans. It represents numerous insurance companies, such as Liberty Mutual, MAPFRE, MassMutual, and Progressive.

Bart Truck Equipment LLC
358 River St., West Springfield, MA 01089
(413) 737-2766
www.barttruckllc.com
James DiClementi, President
Bart Truck Equipment is a heavy-duty parts and trucking service company, offering different bodies (dump, platform, utility/service), snow plows and other winter removal equipment, truck-mounted generators, hook lifts and roll-offs, and more. It also custom-builds and fabricates parts for clients. It serves contractors, landscapers, fleets, municipalities, utility companies, and homeowners.

Baystate Blasting Inc.
36 Carmelinas Circle, Ludlow, MA 01056
(413) 583-4440
www.baystateblasting.com
Dinis Baltazar, President and CEO
Baystate Blasting offers services in ledge and rock removal, rock blasting, and rock crushing. It performs large and small construction-site preparation, road and highway work, line drilling and trench work, quarry shots, and residential work such as foundations and inground pools. It is federally licensed as both a dealer and user of explosive materials.

Baystate Crushing and Recycling Inc.
83 Carmelinas Circle, Ludlow, MA 01056
(413) 583-7856
Dinis Baltazar, President and CEO
Baystate Crushing and Recycling is a family-owned drilling and blasting firm that provides a full range of rock-blasting and rock-crushing services, including site work, heavy highway construction, residential work, quarry, and portable crushing and recycling. A federally licensed dealer of explosives, it offers rental of individual magazines and is a sister company to Baystate Blasting Inc.

Chicopee Industrial Contractors Inc.
107 North Chicopee St, Chicopee, MA 01020
(413) 538-7279
www.chicopeeindustrial.com
Carol Campbell, President and CEO
Chicopee Industrial Contractors is a woman-owned industrial contracting firm that specializes in rigging, heavy lifting, machinery moving, machine installation, millwrighting, machine repair, heavy hauling, plant relocations, concrete pads, foundations, and structural steel installations. It is celebrating its 30th year in business.

The Dowd Agencies LLC
14 Bobala Road, Holyoke, MA 01040
(413) 538-7444
www.dowd.com
John Dowd Jr., President and CEO
The Dowd Agencies is an insurance agency that provides personal (automotive, renters, home, and condominium) and business (liability, commercial auto, liability, and more) insurance, as well as employee benefits. It also offers group packages for personal and business plans. The Dowd Agencies has been family-owned since 1865, welcoming its fifth generation in 2019.

Embracing The Creative Child LLC
55 Deer Park Dr., East Longmeadow, MA 01028
(413) 525-1500
www.embracingthecreativechild.com
Sarah Gale, Owner
Embracing The Creative Child offers applied behavioral analysis (ABA) programs for children and young adults with developmental disabilities. Programs are geared towards the individual’s needs. Programs include at-home ABA programs, social skill groups, school consultations, and professional development for educators.

FIT Staffing
9½ Market St., Northampton, MA 01060
(413) 733-6466
www.fitstaffingsolutions.com
Anthony Ciak, Division Manager
FIT Staffing is an IT recruitment agency for both the employee and employer that serves all of New England. The agency offers a job search board similar to Indeed, and is affiliated with Maraton Staffing, ASA Recruitment, and the Employers Assoc. of the NorthEast.

Keiter Corp.
35 Main St., Florence, MA 01062
(413) 586-8600
www.keiter.com
Scott Keiter, President
Keiter Corp. is a construction-services company working with clients on residential, commercial, industrial, and institutional projects of all sizes. The firm is divided into four divisions: Keiter Builders, Keiter Homes, Hatfield Construction, and Keiter Properties. The company has performed work for Amherst College, Bacon Wilson in Northampton, Smith College, Mount Holyoke College, and Look Park.

Knight Machine Tool Co. Inc.
1 Industrial Dr.,
South Hadley, MA 01075
(413) 532-2507
www.knightmachine.net
Gary O’Brien, President
Knight Machine Tool Co. Inc. specializes in machine and inspection equipment, such as head lathes, grinders, drill presses, calipers, and gages. It also offers turning, milling, round and flat lapping, EDM wire cutting, wet surface grinding, assembly, plating, and more. The company is ITAR-registered and ISO-certified.

L & C
Prescriptions Inc.
155 Brookdale Dr.,
Springfield, MA 01104
(413) 781-2996
www.medibubble.com
Dr. Kara James, President
L & C Prescriptions, the parent company for Louis & Clark Pharmacy, provides medication solutions to individuals, healthcare providers, and assisted-living, independent-living, and memory-care communities, and offers online prescription refills, MediBubble pre-packaged pills, blister packs to manage daily medications, vial synchronization, consultations with registered pharmacists, and a delivery service.

L & L Property
Service LLC
582 Amostown Road, West Springfield, MA 01089
(413) 732-2739
Todd Lapinski and Eddie Lapinski, Owners
L & L Property Service is a locally owned company providing an array of property services, including lawn care, snow removal, sanding, excavations, patios and stone walls, hydroseeding, and more. It is a family-owned business.

Ludlow Eye Care P.C.
200 Center St., #1, Ludlow, MA 01056
(413) 583-3600
Dr. Catarzyna Babinski, Owner
Ludlow Eye Care is a practice specializing in optometry and offering eyeglass fittings, adjustments, repairs, sunglasses, and contact lenses. It also offers specialty glasses, such as blue-light glasses, computer glasses, kids’ glasses, reading glasses, and rimless frames.

M. Jags Inc.
197 Main St., Agawam, MA 01001
(413) 781-4352
www.taplinyardpumpandpower.com
Martin Jagodowski, President
M. Jags, also known as Taplin Yard, Pump and Power Equipment, is a supplier of water pumps, water conditioners, pump-repair services, and yard and garden power equipment. It offers new and used parts and services for repairs, as well as financing options and a parts finder on its website.

The Markens Group
1350 Main St., Springfield, MA 01103
(413) 686-9199
www.markens.com
Ben Markens, President; Jennie Markens, Partner
The Markens Group is an association management group that provides outsourced professional services including strategic leadership, financial management, event planning, member services, marketing and communications, program management, website and social-media services, and general administration to trade associations, membership societies, and not-for-profits.

Market Mentors LLC
155 Brookdale Dr., Springfield, MA 01104
(413) 787-1133
www.marketmentors.com
Michelle Abdow, President
Market Mentors helps other businesses with marketing, advertising, public relations, graphic design, and website design. It serves the automotive, educational, energy, banking and finance, healthcare, insurance, industrial and manufacturing, legal, nonprofit, retail, political, services, sports, and entertainment sectors, and has worked with multiple companies on the Super 60 list, like the Dowd Agencies and Freedom Credit Union.

Maybury Associates Inc.
90 Denslow Road, East Longmeadow, MA 01028
(888) 629-2879
www.maybury.com
John Maybury, President and CEO
Maybury Associates is a material-handling equipment company that provides parts and services, warehouse design, rentals, and products for sale to businesses big and small. It offers forklifts, cleaning equipment (sweepers, scrubbers, industrial and commercial vacuums, etc.), racking, conveyors, dock equipment, modular office construction materials, and more, and has been awarded with the MHEDA Most Valuable Partner award 12 years running.

Northeast Security Solutions Inc.
33 Sylvan St., #1, West Springfield, MA 01089
(413) 732-8748
www.northeastsecuritysolutions.com
George Condon III and David Condon, Co-owners
Northeast Security Solutions supplies security products and services within Western Mass., Northern Connecticut, and Southern Vermont. It offers door hardware, key control, locks, safes, burglar alarms, fire alarms, surveillance cameras, access control, and fire-extinguisher testing and inspections, and has been family-owned for the past 30 years.

Pioneer Valley Financial Group LLC
535 East St., Ludlow, MA 01056
(413) 589-1500
www.pvfinancial.com
Charles Meyers, Edward Sokolowski, and Joseph Leonczyk, Founding Partners
Pioneer Valley Financial Group is a financial-planning service, offering services in retirement planning, business planning, asset growth, college funding, estate planning, tax planning, and risk management. It serves retirees, professionals, service members, young adults, and small and medium-sized businesses.

Sanderson MacLeod Inc.
1199 South Main St., Palmer, MA 01069
(866) 522-3481
www.sandersonmacleod.com
Mark Borsari, President and CEO
Sanderson MacLeod innovates, manufactures, and sources wire brushes, stylets, and assemblies. It serves the medical, cosmetic, firearms, and OEM industries. The company invented the twisted-wire mascara brush, the ZTip, and multiple other patented designs.

Seaboard Drilling Inc.
649 Meadow St., Chicopee, MA 01013
(800) 595-1114
www.seaboarddrilling.com
Jeffery Campbell, President and CEO
Seaboard Drilling is a geotechnical and environmental drilling services firm. It offers geotechnical and environmental borings, installation of standard and small-diameter monitoring wells, peizometers, geotechnical instruments, remedial recovery wells, and direct-push soil probing and sample retrieval.

Springfield Automotive
Partners LLC
295 Burnett Road,
Chicopee, MA 01020
(413) 624-4100
www.mbspringfield.com
Peter and Michelle Wirth, owners
Springfield Automotive Partners is the parent company of Mercedes-Benz of Springfield. With a showroom in Chicopee, the dealership sells new and used cars, as well as financing and buying back cars. The location offers service, parts, and tires for all maintenance needs, and provides roadside assistance and vehicle inspections.

Springfield Hockey LLC
1 Monarch Place,
Springfield, MA 02110
(413) 746-4100
www.springfieldthunderbirds.com
Nathan Costa, President
Springfield Hockey LLC, better known as the Springfield Thunderbirds, is the local affiliate of the St. Louis Blues and and the American Hockey League’s 2021-22 Eastern Conference Champion. The team gives back to the community in multiple ways, like the Thunderbirds Foundation, Stick to Reading school programs, Hometown Salute, Frontline Fridays, and more.

Tavares and Branco
Enterprises Inc.
1428 Center St., Ludlow, MA 01056
(413) 547-6667
www.villaroserestaurant.com
Tony Tavares, Owner
Tavares and Branco Enterprises owns and operates the Villa Rose Restaurant, lounge, and banquet hall, specializing in Portuguese and American cuisine. With a capacity of 150, the facility caters for parties, funerals, and weddings of 30 people or more. Villa Rose also offers breakfast and brunch for those who are looking to book a shower, seminar, business meeting, corporate functions, and more.

V & F Auto
443 Springfield St., Agawam, MA 01001
(413) 789-2181
www.vfauto.com
Frank Palange, President
V & F Auto is an automotive repair company that offers vehicle sales and financing as well as auto services, including brake repairs, alternator repairs, oil changes, engine repairs and maintenance, radiator and cooling system maintenance, and more. It has been family-owned since 1988.

Super 60

Recognition Program Marks 30 Years with Oct. 25 Event

Now in its 30th year, the Springfield Regional Chamber’s Super 60 program celebrates the success of the fastest-growing privately-owned businesses in the region. Businesses on the Total Revenue and Revenue Growth categories for 2019 represent all sectors of the economy, including nonprofits, transportation, healthcare, technology, manufacturing, retail, and hospitality. Some have been named to the Super 60 once or many times before, and some are brand-new to the list.

This year’s Super 60 Celebration event will take place on Friday, Oct. 25 from 11:30 a.m. to 1:30 p.m. at Chez Josef in Agawam. Sheila Coon, founder of Hot Oven Cookies, will be the keynote speaker at the event, which is presented by Health New England and sponsored by People’s United Bank, Wells Fargo Bank, the Republican, MassHire Hampden County Workforce Board, and Zasco Productions.

Hot Oven Cookies began in 2015, when Coon started baking cookies for her children while she was in culinary school. She started her business as a cookie-delivery service. With business education from Valley Venture Mentors and SPARK EforAll in Holyoke, the delivery business expanded to a food truck, from which Coon began selling cookies from her repertoire of more than 100 recipes, inspired by her children, at farmers’ markets and other events. When her food truck constantly sold out of cookies, Coon knew there was potential for more.

Coon is also a graduate of the first cohort of RiseUp Springfield, a seven-month, intensive, hands-on program for established and small business owners, powered by Interise’s StreetWise ‘MBA’ curriculum in collaboration with the city of Springfield, the Assoc. of Black Business & Professionals, and the Springfield Regional Chamber.

In just four short years, Coon has found sweet success with Hot Oven Cookies. In 2018, she and her husband, David, opened the brand’s first retail location at 1597 Main St. in Springfield. She has plans to open a production facility in Agawam to accommodate her current business as well as plans for a wholesale business and an online store with national shipping of Hot Oven’s uncooked frozen cookie dough.

“Hot Oven Cookies is an example of a true entrepreneurial story about how an idea, a passion, or a hobby can become a thriving business with dedication and taking advantage of the small-business resources available in Western Massachusetts,” said Nancy Creed, president of the Springfield Regional Chamber. “We are thrilled to have a graduate of the first cohort of RiseUp Springfield take the stage at Super 60 to share her success story.”

The event costs $60 for chamber members and $75 for general admission. Reservations may be made for tables of eight or 10. The deadline for reservations is Wednesday, Oct. 16. No cancellations are accepted after that date, and no walk-ins will be allowed. Reservations must be made online at www.springfieldregionalchamber.com or by e-mailing [email protected].

Total Revenue:

1. Whalley Computer Associates Inc.*
2. Marcotte Ford Sales Inc.
3. Tighe & Bond*
Arrow Security Co. Inc.
Baltazar Contractors
Bob Pion Buick GMC Inc.
Center Square Grill (Fun Dining Inc.)
Charter Oak Financial
Commercial Distributing Co. Inc.
Con-Test Analytical Laboratory (Filli, LLC)
Court Square Group Inc.
David R. Northup Electrical Contractors Inc.
The Dowd Agencies, LLC
E.F. Corcoran Plumbing & Heating Co. Inc.*
Freedom Credit Union
Governors America Corp. / GAC Management Co.*
Haluch Water Contracting Inc.
Holyoke Pediatrics Associates, LLP
JET Industries Inc.
Kittredge Equipment Co. Inc.
Lancer Transportation / Sulco Warehousing & Logistics
Louis and Clark Drug Inc.
Maybury Associates Inc.*
Paragus Strategic IT
Rediker Software Inc.
Rock Valley Tool, LLC
Skip’s Outdoor Accents Inc.
Tiger Press (Shafii’s Inc.)
Troy Industries Inc.
United Personnel Services Inc.

Revenue Growth:

1. The Nunes Companies Inc.
2. Brewmasters Brewing Services, LLC
3. Christopher Heights of Northampton
A.G. Miller Co. Inc.
Adam Quenneville Roofing & Siding Inc.*
American Pest Solutions Inc.
Baystate Crushing and Recycling Inc.
Burgess, Schultz & Robb, P.C.
City Enterprise Inc.*
Courier Express Inc.
EOS Approach, LLC / Proshred Security International
Gallagher Real Estate
GMH Fence Company Inc.
Goss & McLain Insurance Agency Inc.
Greenough Packaging & Maintenance Supplies Inc.
Kenney Masonry, LLC
Knight Machine Tool Company Inc.
L & L Property Service, LLC
Ludlow Heating and Cooling Inc.
Michael’s Party Rentals Inc.
Oasis Shower Doors (EG Partners, LLC)*
Pioneer Valley Financial Group, LLC
R.R. Leduc Corp.*
Sanderson MacLeod Inc.
Springfield Thunderbirds (Springfield Hockey, LLC)
Summit Careers Inc.
United Industrial Textile Products Inc.
Villa Rose Restaurant (Tavares and Branco Enterprises Inc.)
Webber & Grinnell Insurance Agency Inc.*
Westside Finishing Co. Inc.*

*Qualified in both categories

Total Revenue​

1. Whalley Computer Associates Inc.*
One Whalley Way, Southwick
(413) 569-4200
www.wca.com
John Whalley, President
WCA is a locally owned family business that has evolved from a hardware resale and service group in the ’70s and ’80s into a company that now focuses on lowering the total cost of technology and productivity enhancement for its customers.

2. Marcotte Ford Sales Inc.
1025 Main St., Holyoke
(413) 536-1900
www.marcotteford.com
Bryan Marcotte, President
The dealership sells new Ford vehicles as well as pre-owned cars, trucks, and SUVs, and features a full service department. Marcotte has achieved Ford’s President’s Award multiple occasions over the past decade. It also operates the Marcotte Commercial Truck Center.

3. Tighe & Bond*
53 Southampton Road, Westfield
(413) 562-1600
www.tighebond.com
Robert Belitz, President and CEO
Tighe & Bond is a full-service engineering and environmental consulting firm offering myriad services, including building engineering, coastal and waterfront solutions, environmental consulting, GIS and asset management, site planning and design, transportation engineering, and water and wastewater engineering.

Arrow Security Co. Inc
124 Progress Ave., Springfield
(413) 732-6787
www.arrowsecurity.com
John Debarge Jr., President
This company provides security for all types of clients and issues, including industrial plant security, patrol services with security checks for homeowners, free security surveys, and more provided by a management team that consists of a diverse group of professionals with law enforcement, private-sector security, and military backgrounds.

Baltazar Contractors
83 Carmelinas Circle, Ludlow
(413) 583-6160
www.baltazarcontractors.com
Frank Baltazar, President
Baltazar Contractors is a family-owned construction firm specializing in roadway construction and reconstruction; all aspects of site-development work; sewer, water, storm, and utilities; and streetscape improvements in Massachusetts and Connecticut.

Bob Pion Buick GMC Inc.
333 Memorial Dr., Chicopee
(413) 206-9251
www.bobpionbuickgmc.com
Rob Pion, General Manager
Bob Pion Buick GMC carries a wide selection of new and pre-owned cars, crossovers, and SUVs, and also offers competitive lease specials and a full service department.

Center Square Grill (Fun Dining Inc.)
84 Center Square, East Longmeadow
(413) 525-0055
www.centersquaregrill.com
Michael Sakey, Bill Collins, Proprietors
Center Square Grill serves traditional American food, with hints of classically prepared French sauces, Latin-inspired fish dishes, and standard Italian repertoire. The facility also has a catering service and hosts events of all kinds.

Charter Oak Financial
330 Whitney Ave., Holyoke
(413) 539-2000
www.charteroakfinancial.com
brendan naughton, general agent
Charter Oak’s services include risk management (including life insurance, disability income insurance, and long-term-care insurance), business planning and protection, retirement planning and investments, and fee-based financial planning.

Commercial Distributing Co. Inc.
46 South Broad St., Westfield
(413) 562-9691
www.commercialdist.com
Richard Placek, Chairman
Commercial Distributing Co. is a family-owned business servicing more than 1,000 bars, restaurants, and clubs, as well as more than 400 package and liquor stores. Now in its third generation, the company continues to grow by building brands and offering new products as the market changes.

Con-Test Analytical Laboratory (Filli, LLC)
39 Spruce St., East Longmeadow
(413) 525-2332
www.contestlabs.com
Tom Veratti, Founder and Consultant
Con-Test Inc. provides industrial-hygiene and analytical services to a broad range of clients. Originally focused on industrial-hygiene analysis, the laboratory-testing division has expanded its capabilities to include numerous techniques in air analysis, classical (wet) chemistry, metals, and organics.

Court Square Group Inc.
1350 Main St., Springfield
(413) 746-0054
www.courtsquaregroup.com
Keith Parent, President
Court Square is a leading managed-services company that provides an audit-ready, compliant cloud (ARCC) infrastructure for its clients and partners in the life-sciences industry.

David R. Northup Electrical Contractors Inc.
73 Bowles Road, Agawam
(413) 786-8930
www.northupelectric.com
David Northup, President
This is a family-owned, full-service electrical, HVAC, and plumbing contractor that specializes in everything from installation and replacement to preventive maintenance, indoor air-quality work, and sheet-metal fabrication.

The Dowd Agencies, LLC
14 Bobola Road, Holyoke
(413) 538-7444
www.dowd.com
John Dowd, President and CEO
The Dowd Agencies is the oldest insurance agency under continuous family ownership, and one of the most long-standing, experienced insurance agencies in Massachusetts.

E.F. Corcoran Plumbing & Heating Co. Inc.*
5 Rose Place, Springfield
(413) 732-1462
www.efcorcoran.com
Charles Edwards and Brian Toomey, Co-owners
E.F. Corcoran is a full-service plumbing and HVAC contractor. Services include 24-hour plumbing service, HVAC system installs, design-build services, energy retrofits, system replacements and modifications, gas piping, boilers, and more.
Freedom Credit Union
1976 Main St., Springfield
(800) 831-0160
www.freedom.coop
Glenn Welch, President and CEO
Freedom is a full-service credit union serving a wide range of business and consumer clients. Freedom has its main office on Main Street in Springfield, with other offices in Sixteen Acres, Feeding Hills, Ludlow, Chicopee, Easthampton, Northampton, Turners Falls, Greenfield, and Roger L. Putnam Vocational Technical Academy.

Governors America Corp. / GAC Management Co.*
720 Silver St., Agawam
(413) 786-5600
www.governors-america.com
Sean Collins, President
GAC is a leading provider of engine-governing and system controls to a worldwide list of equipment manufacturers and power providers. The engine-control products are used in a wide range of industries, including generator set, material handling, marine propulsion, mining, locomotive, and off-highway applications.

Haluch Water Contracting Inc.
399 Fuller St., Ludlow
(413) 589-1254
Thomas Haluch, President
Haluch Water Contracting’s main lines of business include sewer contracting, underground utilities, and water-main construction.

Holyoke Pediatrics Associates, LLP
150 Lower Westfield Road, Holyoke
(413) 536-2393
www.holyokepediatrics.com
Kathy Tremble, Adair Medina, Care Coordinators
HPA is the largest pediatric practice in Western Mass., providing primary-care services as well as lactation counseling, behavioral-health services, and patient education. HPA has a medical laboratory drawing site and also provides in-hospital support for new mothers.

JET Industries Inc.
307 Silver St., Agawam
(413) 786-2010
Michael Turrini, President
Jet Industries manufactures aircraft engines, parts, and equipment, as well as turbines and turbine generator sets and parts, aircraft power systems, flight instrumentation, and aircraft landing and braking systems.

Kittredge Equipment Co. Inc.
100 Bowles Road, Agawam
(413) 304-4100
www.kittredgeequipment.com
Wendy Webber, President
Kittridge Equipment is a $57 million equipment and supply giant. It boasts 70,000 square feet of inventory and warehouse, handles design services, and has designed everything from small restaurants to country clubs to in-plant cafeterias.

Lancer Transportation & Logistics / Sulco Warehousing & Logistics
311 Industry Ave., Springfield
(413) 739-4880
www.sulco-lancer.com
Todd Goodrich, President
Sulco Warehousing & Logistics operates a network of distribution centers. Lancer Transportation & Logistics is a DOT-registered contract motor carrier providing regional, national, and international truckload and LTL delivery services.

Louis and Clark Drug Inc.
309 East St. Springfield
(413) 737-2996
www.lcdrug.com
Skip Matthews, President
Louis & Clark provides prescriptions for individuals and institutions and helps those who need home medical equipment and supplies. The company also provides professional pharmacy and compounding services, medical equipment, independent-living services, and healthcare programs.
Maybury Associates Inc.*
90 Denslow Road, East Longmeadow
(888) 629-2879
www.maybury.com
John Maybury, President
Maybury Associates has more than 80 employees and is a distributor for about 1,300 manufacturers. The company designs, supplies, and services a wide variety of handling equipment throughout New England, and provides customers in a wide range of industries with solutions to move, lift, and store their parts and products.
Paragus Strategic IT*
112 Russell St., Hadley
(413) 587-2666
www.paragusit.com
Delcie Bean IV, President
Paragus has grown dramatically as an outsourced IT solution, providing business computer service, computer consulting, information-technology support, and other services to businesses of all sizes.

Rediker Software Inc.
2 Wilbraham Road, Hampden
(800) 213-9860
www.rediker.com
Andrew Anderlonis, President
Rediker Software has been providing school administrative software solutions for more than 35 years. Rediker Software is used by school administrators across the U.S. and in more than 100 countries, and is designed to meet the student-information-management needs of all types of schools and districts.

Rock Valley Tool, LLC
54 O’Neil St., Easthampton
(413) 527-2350
www.rockvalleytool.com
Elizabeth Paquette, President
Rock Valley Tool is a precision-machining facility housing both CNC and conventional machining equipment, along with a state-of-the-art inspection lab. With more than 40 years of experience, the company provides manufactured parts to customers in the aerospace, commercial/industrial, and plastic blow-molding industries.

Skip’s Outdoor Accents Inc.
1265 Suffield St., Agawam
(413) 786-0990
www.skipsonline.com
John and Scott Ansart, Owners
Skip’s Outdoor Accents specializes in a wide range of outdoor products, including storage sheds, gazebos, swingsets, and outdoor furniture, offering installation and delivery to sites with limited or no access. Skip’s shed and gazebo delivery is free to most of Massachusetts, Connecticut, and Rhode Island.

Tiger Press (Shafii’s Inc.)
50 Industrial Ave., East Longmeadow
(413) 224-2100
www.tigerpress.com
Reza Shafii, Jennifer Shafii, Owners
TigerPress is a sustainable, eco-friendly printer, using green technology and operating in a 100,000-square-foot manufacturing plant. The company offers digital printing, commercial printing, and custom package printing all under one roof.

Troy Industries Inc.
151 Capital Dr., West Springfield
(866) 788-6412
www.troyind.com
Steve Troy, CEO
Troy Industries is an industry leader that designs and manufactures innovative, top-quality small arms components and accessories and complete weapon upgrades. All products are American-made and designed to perform flawlessly under intense battle conditions.

United Personnel Services Inc.
289 Bridge St., Springfield
(413) 736-0800
www.unitedpersonnel.com
Tricia Canavan, President
United provides a full range of staffing services, including temporary staffing and full-time placement, on-site project management, and strategic recruitment in the Springfield, Hartford, and Northampton areas, specializing in administrative, professional, medical, and light-industrial staff.

Revenue Growth

1. The Nunes Companies Inc.
658 Center St., Ludlow
(413) 308-4940
www.nunescompanies.com
Armando Nunes, President
The Nunes Companies offers services such as sitework, road construction, and roll-off dumpster rentals, relying on leadership, quality, and cutting-edge technology to get the job done.

2. Brewmasters
Brewing Services, LLC
4 Main St., Williamsburg
(413) 268-2199
Dennis Bates, Michael Charpentier, Owners
Brewmasters Brewing Services is a small craft brewery offering a wide variety of services, including contract brewing and distilling.

3. Christopher Heights
of Northampton
50 Village Hill Road, Northampton
(413) 584-0701
www.christopherheights.com
michael taylor, executive director
Christopher Heights is a mixed-use community located in a natural setting that features scenic mountain views and walking paths. Residents and staff each bring their own experiences and talents, which are recognized and often incorporated into social activities and programs.

A.G. Miller Co. Inc.
53 Batavia St., Springfield
(413) 732-9297
www.agmiller.com
Rick Miller, President
A leader in the metal-fabricating industry, the company’s services include precision metal fabrication; design and engineering; assembly; forming, rolling, and bending; laser cutting; punching; precision saw cutting; welding; powder coating; and liquid painting.

Adam Quenneville Roofing & Siding Inc.*
160 Old Lyman Road, South Hadley
(413) 536-5955
www.1800newroof.net
Adam Quenneville, CEO
Adam Quenneville offers a wide range of residential and commercial services, including new roofs, retrofitting, roof repair, roof cleaning, vinyl siding, replacement windows, and the no-clog Gutter Shutter system. The company has earned the BBB Torch Award for trust, performance, and integrity.

American Pest Solutions Inc.
169 William St., Springfield
(413) 781-0044
www.413pestfree.com
Bob Russell, President
American Pest Solutions is a full-service pest-solutions company founded in 1913. With two locations, the company serves residential and commercial customers, offering inspection, treatment, and ongoing protection.

Baystate Crushing and Recycling Inc.
36 Carmelinas Circle, Ludlow
(413) 583-4440
www.baystateblasting.com
Paul Baltazar, President
Baystate Blasting Inc. is a family-owned drilling and blasting firm that provides a full range of rock-blasting and rock-crushing services, including sitework, heavy highway construction, residential work, quarry, and portable crushing and recycling. An ATF-licensed dealer of explosives, it offers rental of individual magazines.

Burgess, Schultz & Robb, P.C.
200 North Main St., South Building,
Suite 1, East Longmeadow
(413) 525-0025
www.bsrcpa.com
Andrew Robb, Managing Partner
Burgess, Schultz & Robb, P.C. is a professional certified public accounting firm providing audit, tax, business-advisory, and business-management services to private businesses, trusts, tax-exempt organizations, and individuals.
City Enterprise Inc.*
52-60 Berkshire Ave., Springfield
(413) 726-9549
www.cityenterpriseinc.com
Wonderlyn Murphy, President
City Enterprises Inc. is a general contractor with a diverse portfolio of clients, including the Groton Naval submarine base, Westover Air Reserve Base, the Federal Aviation Administration, the National Park Service, the Army Corps of Engineers, and many others.

Courier Express Inc.
111 Carando Dr., Springfield
(413) 730-6620
www.courierexp.com
Eric Devine, President
Courier Express is committed to providing custom, same-day delivery solutions for any shipment and a courteous, prompt, and professional delivery agent. The company ships everything from a single envelope to multiple pallets.

EOS Approach, LLC / Proshred Security International
75 Post Office Park, Wilbraham
(413) 596-5479
www.proshred.com
Joe Kelly, Owner
Proshred specializes in the secure, on-site information destruction of confidential and sensitive documents, computer hard drives, and electronic media. It is an ISO 9001:2008 certified and NAID AAA certified mobile shredding company.
Gallagher Real Estate
1763 Northampton St., Holyoke
(413) 536-7232
www.gogallagher.com
Paul Gallagher, Owner
Gallagher Real Estate is an independent brokerage that operates in Hampshire and Hampden counties in Massachusetts and Hartford County in Connecticut. The company specializes in both residential and commercial properties and has offices in Holyoke, South Hadley, East Longmeadow, and Springfield.

GMH Fence Co. Inc.
15 Benton Dr., East Longmeadow
(413) 525-3361
www.gmhfence.com
Glenn Hastie, Owner
GMH Fence Co. is one of the largest fence companies in the region, offering fence installations from a selection of wood, aluminum, steel, and vinyl fencing for residential and commercial customers.

Goss & McLain Insurance Agency Inc.
1767 Northampton St., Holyoke
(413) 534-7355
www.gossmclain.com
Deborah Buckley, President
Goss & McLain is an independent insurance agency offering a diverse portfolio of personal and business property and liability insurance, as well as life and health insurance. It also insures homes, cars, and businesses and protects against personal and business liabilities.
Greenough Packaging & Maintenance Supplies Inc.
54 Heywood Ave., West Springfield
(800) 273-2308
www.greenosupply.com
Craig Cassanelli, President
Greenough is a distributor of shipping, packaging, safety, breakroom, janitorial, cleaning, and facility-maintenance supplies. It also offers custom solutions to customers, such as printed bags, cups, and napkins, as well as custom packaging, including printed tape, boxes, stretch wrap, and strapping.

Kenney Masonry, LLC
P.O. Box 2506, Amherst
(413) 256-0400
www.kenneymasonry.com
Sarahbeth Kenney, Owner
Kenney Masonry is a family-owned company with more than 150 years of combined construction experience working with brick, block, stone, and concrete on commercial, institutional, public, and residential projects.

Knight Machine Tool Company Inc.
11 Industrial Dr., South Hadley
(413) 532-2507
Gary O’Brien, Owner
Knight Machine & Tool Co. is a metalworking and welding company that offers blacksmithing, metal roofing, and other services from its 11,000-square-foot facility.

L & L Property Service, LLC
582 Amostown Road, West Springfield
(413) 732-2739
Richard Lapinski, Owner
L & L Property Services is a locally owned company providing an array of property services, including lawn care, snow removal, sanding, excavations, patios and stone walls, hydroseeding, and more.

Ludlow Heating and Cooling Inc.
1056 Center St., Ludlow
(413) 583-6923
www.ludlowheatingandcooling.com
Karen Sheehan, President
Ludlow Heating & Cooling is a full-service energy company dedicated to providing quality heating and cooling product services including new system installation, oil heat delivery, and maintenance to an existing system.

Michael’s Party Rentals Inc.
1221 South Main St., Palmer
(413) 589-7368
www.michaelspartyrentals.com
Michael Linton, Owner
Michael’s Party Rentals operates year-round, seven days a week. Its 9,000-square-foot warehouse holds more than 100 tents of all sizes, tables, chairs, dance flooring, staging, lighting, and an extensive array of rental equipment for any type of party.

Oasis Shower Doors
(EG Partners, LLC)*
646 Springfield St., Feeding Hills
(800) 876-8420
www.oasisshowerdoors.com
Thomas Daly, Owner
Oasis is New England’s largest designer, fabricator, and installer of custom frameless glass shower enclosures and specialty glass, offering a wide array of interior glass entry systems and storefronts, sliding and fixed glass partition walls, back-painted glass, and switchable privacy glass for bedrooms, offices, and conference rooms.

Pioneer Valley
Financial Group, LLC
1252 Elm St., Suite 28, West Springfield
(413) 363-9265
www.pvfinancial.com
Joseph Leonczyk, Charles Myers, Senior Partners
PV Financial helps clients pursue their goals through careful financial planning and sound investment strategy. Services include retirement planning, asset growth, business planning, college funding, estate planning, and risk management.

R.R. Leduc Corp.*
100 Bobala Road, Holyoke
(413) 536-4329
www.rrleduc.com
Robert LeDuc, President
Since its inception in 1967, the R.R. Leduc Corp. has been a family-owned business that specializes in precision sheet metal and custom powder coatings. The company produces a variety of products for the communication, military, medical, electronics, and commercial industries.

Sanderson MacLeod Inc.
1199 South Main St., Palmer
(413) 283-3481
www.sandersonmacleod.com
Mark Borsari, President
From breakthrough brush innovation projects to supply-chain integration, Sanderson MacLeod leverages its experience and know-how in ways that produce high-quality twisted-wire brushes for its customers.

Springfield Thunderbirds (Springfield Hockey, LLC)
45 Bruce Landon Way, Springfield
(413) 739-4625
www.springfieldthunderbirds.com
Nathan Costa, President
The Springfield Thunderbirds are a professional ice hockey team and the AHL affiliate of the NHL’s Florida Panthers. Since the team began to play in the area in 2016, it has formed the T-Birds Foundation, a 501(c)(3) public charity that benefits causes in Springfield and surrounding Pioneer Valley communities.
Summit Careers Inc.
85 Mill St., Suite B, Springfield
(413) 733-9506
www.summitcareers.inc
Bryan Picard, Owner
Summit Careers is a full-service staffing and recruiting firm that provides temporary, temp-to-hire, and direct-hire services for clients in a variety of sectors, including light industrial, warehouse, professional trades, administrative, accounting, and executive.

United Industrial Textile Products Inc.
321 Main St., West Springfield
(413) 737-0095
www.uitprod.com
Wayne Perry, President
UIT is a family-owned manufacturer that has been making high-quality covers for commercial, military, and industrial applications for more than 60 years. Craftsmen at the company specialize in the creation of custom covers that are manufactured to each client’s unique specifications.

Villa Rose Restaurant (Tavares and Branco Enterprises Inc.)
1428 Center St., Ludlow
(413) 547-6667
www.villaroserestaurant.com
Tony Tavares, Owner
Nestled across from the Ludlow reservoir, the Villa Rose offers fine dining in a relaxed and intimate atmosphere. The restaurant offers a private room with availability for weddings, receptions, showers, anniversaries, and any other banquet function from 30 to 175 people.

Webber & Grinnell
Insurance Agency Inc.*
8 North King St., Northampton
(413) 586-0111
www.webberandgrinnell.com
Bill Grinnell, President
Webber and Grinnell has provided insurance protection for thousands of individuals and businesses throughout the Pioneer Valley for more than 150 years. The agency is balanced between business insurance, personal insurance, and employee benefits.

Westside Finishing Co. Inc.*
15 Samosett St., Holyoke
(413) 533-4909
www.wsfinish.com
Brian Bell, President
Westside Finishing is a family-owned business specializing in a wide array of services, including pre-treatment/cleaning, conveyorized powder coating, batch powder coating, silk screening, pad printing, masking, packaging, and trucking.

Sections Super 60
Program Marks 25 Years of Honoring the Top-performing Companies

Super60logoIt started a quarter-century ago.

The program was smaller — it was known as the Fabulous 50 back then — and was conceived as a fund-raising event for what is now the Affiliated Chambers of Commerce of Greater Springfield (ACCGS), and also as an opportunity to celebrate the top-performing companies that characterized the region’s diverse economy.

Along the way, it has become a fall tradition, and the phrase ‘Super 60 company’ has become a bragging right for businesses large and small, said ACCGS President Jeff Ciuffreda, as he referenced the class of 2014.

It will be celebrated on Nov. 14 at Chez Josef in Agawam, which has traditionally been sold out for the Super 60 luncheon, and should be this year as well.

And, as in the previous 24 years, the Super 60 lists are characterized by diversity — in a number of forms (see snapshots below). First, geographically. Nearly 20 cities and towns in Western Mass. are represented by the companies in the Total Revenue and Revenue Growth categories, including both the larger cities, such as Springfield, Holyoke, and Westfield, but also the smaller towns, such as Ware, Belchertown, and Southwick.

There’s also diversity in terms of the industrial sectors represented on those lists. There are winners from the financial-services sector, retail, manufacturing, education, healthcare, technology, service, distribution, construction, and the region’s large nonprofit realm. And there’s diversity in terms of size, with some of the region’s largest employers on the Total Revenue list, and some of its smaller rising stars on the Revenue Growth compilation.

Add it all up, and this year’s winners provide ample reason for optimism as the region continues to battle its way back from the prolonged recession that began in 2007.

“Small business is the backbone of our region,” said Ciuffreda, “and the success of this year’s winners is a clear indication that our regional economy is strong.”

This strength is reflected in the numbers posted by this year’s winners. The average revenue of the companies in the Total Revenue category exceeded $35 million, with combined revenue of more than $1 billion. Meanwhile, one-third of the companies in the Revenue Growth category posted growth in excess of 50%, with the average growth of all honorees in that category at more than 49%.

Topping the Total Revenue category is West Springfield-based Balise Motor Sales, which now boasts more than 20 facilities (new- and used-car dealerships, collision-repair shops, and car washes) in Massachusetts and Rhode Island. Placing second is the Stavros Center for Independent Living, with NUVO Bank & Trust Co. placing third.

In the Revenue Growth category, Springfield-based City Enterprise Inc., a woman-owned commercial and residential builder, finished on top, followed by Troy Industries Inc. and Chemex Corp.

Also, 16 companies qualified for both categories. They include the Dennis Group, Gandara Mental Health, Joseph Freedman Co., Maybury Associates, M.J. Moran, Northeast Treaters, NUVO Bank & Trust Co., PC Enterprises (Entre Computer), Pioneer Valley Concrete Services, Premier Source Credit Union, Tighe & Bond, Troy Industries, Universal Plastics Corp., and Whalley Computer Associates. Each was placed in the category where it finished highest.

The winners will be saluted at the annual luncheon, which this year will feature Friendly Ice Cream President and CEO John Maguire as keynote speaker.

Maguire is credited with engineering a strong turnaround at the company, which began with a single shop in Springfield in 1935, grew into a regional powerhouse, but struggled through the ’90s and the first part of this century, eventually filing for bankruptcy.

The celebration luncheon is presented by Health New England and sponsored by Hampden Bank, Zasco Productions, and WWLP-TV22.

Reservations for the luncheon are required and can be made online at www.myonlinechamber.com or by e-mailing Sarah Mazzaferro at [email protected]. Tickets are $50 for ACCGS members, $70 for non-members. The deadline for reservations is Nov. 7.

Fast Facts:

What: The Super 60 Luncheon
When: Nov. 14, 11:30 to 1:30 p.m.
Where: Chez Josef, Agawam
Keynote Speaker: John Maguire, president and CEO, Friendly’s
For more Information: Visit www.myonlinechamber.com

TOTAL REVENUE

1. Balise Motor Sales
122 Doty Circle, West Springfield
(413) 733-8604
www.baliseauto.com
Jeb Balise, President and Dealer
Now one of the largest retailers of new and used automobiles in New England, Balise Motor Sales, which traces its roots back to 1929, operates more than 20 dealerships, collision-repair shops, and car washes in Massachusetts and Rhode Island. Brands sold and serviced include Buick, Chevrolet, GMC, Ford, Honda, Hyundai, Lexus, Mazda, Nissan, Scion, Subaru, Toyota, and Volkswagen. The company now employs more than 1,000 people at its various facilities.

2. Stavros Center for Independent Living
210 Old Farm Road, Amherst
(413) 256-0473
www.stavros.org
Jim Kruidenier, Director
The Stavros Center for Independent Living, founded in 1976, is one of the oldest independent-living centers in the country. It is the goal at Stavros to give people with disabilities the tools to take charge of their life choices, act on their own behalf, and overcome situations that reduce their potential for independence. The company operates three offices, in Amherst, Springfield, and Greenfield. Offerings include deaf and hard-of-hearing services, housing services, building services, options counseling, a transition-to-adulthood program, personal-care-attendant services, and many others.

3. Nuvo Bank & Trust Co. *
1500 Main St., Springfield
(413) 787-2700
www.nuvobank.com
Dale Janes, CEO
NUVO Bank is a locally owned, independent small-business bank located in downtown Springfield. NUVO provides loans, deposits, and cash-management services for personal-banking and business-banking needs.

The Assoc. for Community Living
220 Brookdale Dr., Springfield
(413) 732-0531
www.theassociationinc.org
Barbara Pilarcik, R.N., Executive Director
For 60 years, the Assoc. for Community Living has been creating opportunities, building relationships, and improving lives of children and adults with developmental disabilities and their families. The agency’s caring and experienced workforce empowers individuals with developmental disabilities to live with dignity, bringing fulfillment, community, and valuable relationships into their lives.

Charter Oak Insurance and Financial Services Co.

330 Whitney Ave., Holyoke
(413) 374-5430
www.charteroakfinancial.com
Peter Novak, General Agent
A member of the MassMutual Financial Group, Charter Oak been servicing clients for 127 years. The team of professionals serves individuals, families, and businesses with risk-management products, business planning and protection, retirement planning and investment services, and fee-based financial planning.

City Tire Company Inc.
25 Avocado St., Springfield
(413) 737-1419
www.city-tire.com
Peter Greenberg, President
Brothers Peter and Dan Greenberg, the third generation of a family-owned business founded in 1927, have grown the business to 11 locations in Massachusetts, Connecticut, New Hampshire, and Vermont. The company offers one-stop shopping for tires of all shapes and sizes and a full compliment of maintenance and repair services.

Commercial Distributing Co. Inc.
46 South Broad St., Westfield
(413) 562-9691
www.commercialdist.com
Richard Placek, Chairman
Founded in 1935 by Joseph Placek, Commercial Distributing Co. is a family-owned and -operated business servicing more than 1,000 bars, restaurants, and clubs, as well as more than 400 package and liquor stores. Now in its third generation, the company continues to grow through the values established by its founder by building brands and offering new products as the market changes.

The Dennis Group, LLC *
1537 Main St., Springfield
(413) 746-0054
www.dennisgrp.com
TOM DENNIS, CEO
The Dennis Group offers complete planning, design, architectural, engineering, and construction-management services. The firm is comprised of experienced engineering and design professionals specializing in the implementation of food-manufacturing processes and facilities.

Environmental Compliance Services Inc.
588 Silver St., Agawam
(413) 789-3530
www.ecsconsult.com
MARK HELLSTEIN, PRESIDENT AND CEO
For more than 25 years, ECS has specialized in environmental site assessments; testing for asbestos, lead, indoor air quality, and mold; drilling and subsurface investigations; and emergency-response management.

Gandara Mental Health Inc. *
147 Norman St., West Springfield
(413) 736-8329
www.gandaracenter.org
Dr. Henry East-Trou, CEO
Focusing on the Latino/Hispanic community, Gandara Center provides substance-abuse recovery, mental-health, and housing services for men, women, children, adolescents, and families throughout the Pioneer Valley.

Joseph Freedman Co. Inc. *
115 Stevens St., Springfield
(888) 677-7818
www.josephfreedmanco.com
John Freedman, President
Founded in 1891, the company provides industrial scrap-metal recycling, specializing in aluminum, copper, nickel alloys, and aircraft scrap, and has two facilities in Springfield — a 120,000-square-foot indoor ferrous facility, and a 60,000-square-foot chopping operation.

Kittredge Equipment Co. Inc.
100 Bowles Road, Agawam
(413) 304-4100
www.kittredgeequipment.com
Wendy Webber, President
Founded in 1921, Kittredge Equipment Co.is one of the nation’s leading food-service equipment and supply businesses. It boasts 70,000 square feet of showroom in three locations — Agawam, Williston, Vt., and Bow, N.H., making it the largest total showroom in New England, with in-stock inventory of equipment and smallware consisting of more than 7,000 different items. The company also handles design services, and has designed everything from small restaurants to country clubs to in-plant cafeterias.

Marcotte Ford Sales
1025 Main St., Holyoke
(800) 923-9810
www.marcotteford.com
BRYAN MARCOTTE, PRESIDENT
The dealership sells new Ford vehicles as well as pre-owned cars, trucks, and SUVs, and features a full service department. Marcotte has achieved the President’s Award, one of the most prestigious honors given to dealerships by Ford Motor Co., on multiple occasions over the past decade.

Maybury Associates Inc.*
90 Denslow Road, East Longmeadow
(413) 525-4216
www.maybury.com
John Maybury, President
Since 1976, Maybury Associates Inc. has been designing, supplying, and servicing all types of material-handling equipment throughout New England. Maybury provides customers in a wide range of industries with solutions to move, lift, and store their parts and products.

Northeast Treaters Inc./Chemical Wood Treaters *
201 Springfield Road, Belchertown
(413) 323-7811
www.ntreaters.com
David Reed, President
Northeast Treaters, founded in 1985 in Belchertown, is a manufacturer of pressure-treated lumber. In 1996, an additional facility was added in Athens, N.Y. to produce fire-retardant treated lumber.

Quabbin Wire & Cable Co. Inc.
10 Maple St., Ware
(413) 967-6281
www.quabbin.com
Paul Engel, President
Quabbin Wire & Cable Co. is a privately held corporation that manufactures a variety of thermoplastic shielded and unshielded cables that are sold through distribution. Cable applications and markets include local area networks (LANS), industrial LAN systems, telecommunications systems, control and Instrumentation, process-control interconnect, computer peripherals, low-capacitance data, point-of-sale equipment, sound and audio instrumentation, fire alarm and security systems, medical devices, and custom-designed signaling applications.

Rediker Software Inc.

2 Wilbraham Road, Hampden
(800) 213-9860
www.rediker.com
RICHARD REDIKER, PRESIDENT
Rediker software is used by school administrators across the U.S. and in more than 100 countries, and is designed to meet the student-information-management needs of all types of schools and districts.

Sarat Ford Lincoln
245 Springfield St., Agawam
(413) 789-5400
www.saratford.com
Jeff Sarat, President
Founded in 1929 by John Sarat Sr., Sarat Ford has become the largest Ford dealership in Western Mass., and today, grandson Jeff Sarat leads the company. The full-service dealership includes a state-of-the-art body shop, and a new, 10,000-square-foot expansion offers a 24-bay service center that houses a $1 million parts inventory featuring Ford, Motorcraft, Motorsport, and a variety of other specialty manufacturers.

Specialty Bolt & Screw Inc.
235 Bowles Road, Agawam
(413) 789-6700
www.specialtybolt.com
Kevin Queenin, President
Founded in 1977, Specialty Bolt & Screw (SBS) is a full-service solutions provider of fasteners, vendor-managed inventory (VMI) programs, and c-class commodities. Based in Agawam, it has locations in Valcourt, Quebec; Juarez, Mexico; Queretaro, Mexico; Rovaniemi, Finland; and Kaohsiung, Taiwan.

Spectrum Analytical Inc.
11 Almgren Dr., Agawam
(413) 789-9018
www.spectrum-analytical.com
Hanibal Tayeh, CEO
For more than a decade, Spectrum Analytical Inc. has provided quantitative analysis of soil, water, and, more recently, air samples, as well as petroleum products. Consulting firms, industries, municipalities, universities, and the public sector are among the constituencies that make up the client list.

Springfield College
263 Alden St., Springfield
(413) 748-3000
www.springfieldcollege.edu
Mary-Beth Cooper, President
Founded in 1885, Springfield College is a private, independent, coeducational, four-year college offering undergraduate and graduate degree programs with its Humanics philosophy — educating students in spirit, mind, and body for leadership in service to others.

Tighe & Bond Inc. *
53 Southampton Road, Westfield
(413) 562-1600
www.tighebond.com
David Pinsky, President
Having celebrated its 100th anniversary in 2011, Tighe & Bond specializes in environmental engineering, focusing on water, wastewater, solid-waste, and hazardous-waste issues, and provides innovative engineering services to public and private clients around the country and overseas.

United Personnel Services Inc.
1331 Main St., Springfield
(413) 736-0800
www.unitedpersonnel.com
PATRICIA CANAVAN, PRESIDENT
United provides a full range of staffing services, including temporary staffing and full-time placement, on-site project management, and strategic recruitment in the Springfield, Hartford, and Northampton areas, specializing in administrative, professional, medical, and light-industrial staff.

University Products Inc.
517 Main St., Holyoke
(413) 532-3372
www.universityproducts.com
John Magoon, President
University Products is one of the nation’s leading manufacturers and suppliers of materials for conservation, restoration, preservation, exhibition, and archival storage. The company’s catalog includes thousands of paper and plastic enclosures, specialty tapes and adhesives, preservation framing supplies, and archival storage boxes. In addition, it distributes furnishings, tools, equipment, chemicals, and other materials that contribute to the field of preservation.

Valley Fibers Corp.

75 Service Center Road, Northampton
(413) 584-2225
www.yarn.com
Steve Elkins, CEO
Valley Fibers Corp., operating as Webs Amera’s Yarn Store, was founded in 1974, and ships products for knitters, weavers, and spinners in Alaska, Hawaii, Canada, the continental U.S., and internationally. Products consist of all forms of natural and man-made fibers for clothing and accessories in addition to crochet accessories, tools, and more.

Valley Opportunity Council Inc.

35 Mount Carmel Ave., Chicopee
(413) 552-1554
www.valleyopp.com
Stephen Huntley, Executive Director
The Valley Opportunity Council (VOC) is the largest and most diverse community-action agency in the region. It has a network of support and collaborative services that include energy assistance, nutrition, early education and childcare, adult education, senior services, housing, money management, and transporation.

WestMass ElderCare Inc.
4 Valley Mill Road, Holyoke
(413) 538-9020
www.wmeldercare.org
Priscilla Chalmers, Executive Director
WestMass ElderCare is a private, nonprofit agency with a mission to “to preserve the dignity, independence, and quality of life of elders and disabled persons desiring to remain within their own community.” The agency offers a variety of services for elders, their families and caregivers, and persons with disabilities. Programs and services include supportive housing, home care, options counseling, adult family care, nutrition programs, adult foster care, and group adult foster care.

Whalley Computer Associates Inc. *
One Whalley Way, Southwick
(413) 569-4200
www.wca.com
JOHN WHALLEY, PRESIDENT
WCA is a locally owned family business that has evolved from a hardware resale and service group in the ’70s and ’80s into a company that now focuses on lowering the total cost of ownership of technology and productivity enhancement for its customers. Whalley carries name-brand computers as well as low-cost performance compatibles.

YMCA of Greater Springfield
275 Chestnut St., Springfield
(413) 739-6951
www.springfieldy.org
Kirk Smith, President and CEO
The YMCA of Greater Springfield, established in 1852, is the fourth-oldest Y in the world, second-oldest in the country, and third-oldest in North America only to Montreal and Boston. The Y provides services annually to more than 115,000 members, and the program participates in 14 cities and towns across the region. Facilities include the Downtown Springfield YMCA Family Center, the Scantic Valley YMCA Family Center in Wilbraham, the Agawam YMCA Wellness & Program Family Center, and the Dunbar YMCA Family & Community Center in Springfield.

* Indicates company qualifed in both categories

REVENUE GROWTH

1. City Enterprise Inc.
38 Berkshire Ave., Springfield
(413) 726-9549
www.cityenterpriseinc.com
Wonderlyn Murphy, president
City Enterprise Inc. offers skilled general-contracting services to the New England region. The company prides itself on custom design and construction of affordable, quality homes and the infrastructure surrounding each project.

2. Troy Industries Inc. *
151 Capital Dr.,
West Springfield
(866) 788-6412
www.troyind.com
Erhan Erden, president
Troy Industries is a leading U.S. government contractor that designs and manufactures innovative, top-quality small-arms components and accessories and complete weapon upgrades. Many iconic firearms manufacturers incorporate Troy products into their weapons, including Smith & Wesson, Sturm Ruger & Co., Viking Tactics, POF-USA, LaRue Tactical, LWRC International, Noveske, and HK Defense.

3. Chemex Corp.
11 Veterans Dr., Chicopee
(413) 331-4460
www.chemexcoffeemaker.com
Liz Grassy, president
The Chemex coffeemaker was invented in 1941 by Dr. Peter Schlumbohm. Made simply from non-porous, borosilicate glass and fastened with a wood collar and tie, it brews coffee without imparting any flavors of its own. Chicopee-based Chemex Corp., a family-owned company, manufactures Chemex coffeemakers, bonded filters, handblown water kettles, and accessories for worldwide distribution.

American Pest Solutions Inc.
169 William St., Springfield
(413) 781-0044
www.413pestfree.com
Robert Russell, president
For about a century, American Pest Solutions has been taking care of families and business owners to keep their properties free from ants, bedbugs, rodents, roaches, termites, and other harmful pest infestations. By utilizing products and pest-treatment solutions designed to minimize impacts on the surrounding environment, American takes an ecologically sensitive approach to pest control for the environmentally concerned client.

Boys & Girls Club Family Center Inc.
100 Acorn St., Springfield
(413) 739-4743
www.bgcafamilycenter.org
O’Rita Swan, executive director
The Boys & Girls Club Family Center, featuring a regulation-size gym, a full-size indoor swimming pool, and rooms where kids study and play, is devoted to the idea that children need a place where they are nurtured, protected, and loved. The center offers a variety of activities for children and teens, at all times of the day and early evening. Open year-round, its programs include a pre-school program, after-school program, teen drop-in program, and summer camp.

CanAm Fibers
100 State St., Ludlow
(413) 525-9018
www.canamfibers.net
Peter Meuiner, president
CanAm Fibers has established itself as a well-known and highly respected supplier of varied and specialty-grade paper products to export markets, particularly third-world countries, a segment that allows CanAm to offer domestic suppliers a feasible and economically advantageous avenue in which to dispose of excess material.

Convergent Solutions Inc.
9501 Post Office Park, Wilbraham
(413) 509-1000
www.convergentsolutions.com
Arlene Kelly, CEO
A healthcare billing solutions provider founded in 2006, Convergent Solutions provides hardware and software products that help eliminate human error in medical billing processes, thus helping bring down the cost of healthcare.

Dietz & Co. Architects Inc.
17 Hampden St., Springfield
(413) 733-6798
www.dietzarch.com
Kerry Dietz, CEO
Dietz & Co. provides a full range of architectural services in the public and private sectors, including work in housing, education, healthcare, commercial facilities, historic preservation, and sustainable projects. The firm seeks to bring the benefits of integrated design into all its projects, from individual buildings to entire neighborhoods.

FIT Solutions, LLC
25 Bremen St., Springfield
(413) 733-6466
www.fitsolutions.us
Jackie Fallon, president
Since 2004, FIT Solutions has been partnering with clients, from small-business owners who have only a few IT needs to large companies that have small IT departments, to provide the best candidates for a variety of IT positions. Serving both the Massachusetts and Connecticut markets, FIT Solutions determines the exact qualifications and skills needed, as well as the personality traits desired, in order to find candidates that fit an array of technology-based positions.

The Gaudreau Group
1984 Boston Road, Wilbraham
(413) 543-3534
www.gaudreaugroup.com
Jules Gaudreau, president
A multi-line insurance and financial-service agency established in 1921, the Gaudreau Group combines the traditional service philosophy of an agency with the talents of a dynamic marketing organization. With the expertise and resources that enable clients to respond to an ever-changing economic environment, the agency offers a broad range of insurance and financial products from basic life, home, and auto insurance to complex corporate services, employee benefits, and retirement plans.

GMH Fence Company Inc.
15 Benton Dr., East Longmeadow
(413) 525-3361
www.gmhfence.com
Glenn Hastie, owner
Serving the Western Mass. area for more than over 20 years, GMH Fence Co. is one of largest and most respected fence companies in the region. The fencing contractor offers quality service and fence installations from a selection of wood, aluminum, steel, and vinyl fencing that are durable and virtually trouble-free for residential, commercial, and industrial fencing requests.

Haluch Water Contracting Inc.
399 Fuller St, Ludlow
(413) 589-1254
Thomas Haluch, president
For 30 years, Haluch Water Contracting has served the region as a water-main construction and excavation contractor specializing in water, sewer, pipeline, and communications and power-line construction.

Hampden County Career Center / CareerPoint
850 High St., Holyoke
(413) 532-4900
www.careerpointma.com
David Gadaire, executive director
Since 1996, Hampden County Career Center Inc., d/b/a CareerPoint, has been serving the workforce and economic-development needs of individual job seekers, social-service agencies, and the business community throughout Hampden County and beyond. The center transforms the maze of complex, bureaucratic employment and training programs into one seamless service-delivery system for job seeking and employer customers alike.

Holyoke Community College Foundation Inc.
303 Homestead Ave., Holyoke
(413) 552-2546
www.hcc.edu/the-hcc-foundation
Erica Broman, executive director
The Holyoke Community College Foundation was created four decades ago to help the college meet the needs of the region’s citizens and workforce, by raising both funds and awareness and supporting programs and activities in keeping with the mission of the college.

Innovative Business Systems Inc.
161 Northampton St,. 
Easthampton
(413) 584-4274
www.for-ibs.com
Dave DelVecchio, president
For a quarter-century, IBS has provided information-technology solutions designed to meet the stated business objectives of its customers through a process-oriented, consultative approach, with services including exchange conversions, data-replication solutions, disaster recovery and business continuity, and much more.

Janice Yanni, DDS
180 Westfield St., West Springfield
(413) 739-4400
www.yanniorthodontics.com
Dr. Janice Yanni, owner
Dr. Janice Yanni specializes in orthodontic treatment for children, teens, and adults with offices in West Springfield as well as Tolland, Conn., using the latest in technology and a variety of treatment options, including Invisalign, Invisalign Express, Incognito, Six Month Smiles, and traditional braces.

M.J. Moran Inc. *
4 South Main St., Haydenville
(413) 268.7251
www.mjmoraninc.com
James Moran, CEO
The M.J. Moran company was formed in February of 1978 and has steadily grown in size. Services include plumbing, HVAC systems, process piping systems, high-pressure gas and steam systems, medical-gas systems, design/build services, and mechanical construction management. Repeat customers include Top Flite/Callaway Golf, Milton Bradley, Suddekor, Smith College, Mount Holyoke College, Amherst College, Eaglebrook School, Northfield Mount Hermon, and the Cooley Dickinson Hospital.


Market Mentors, LLC

1680 Riverdale St., West Springfield
(413) 787-1133
www.marketmentors.com
Michelle Abdow, principal
A full-service marketing firm, Market Mentors handles all forms of marketing, including advertising in all mediums, media buying, graphic design, public relations, and event planning.

Netlogix Inc.
181 Notre Dame St., Westfield
(413) 586-2777
www.netlgx.com
Marco Liquori, president
NetLogix offers a wide range of IT services, including equipment sales; managed network services and remote monitoring; network design, installation, and management; network security and firewalls; disaster-recovery and business-continuity services; VoIP; wi-fi; and more.

Northeast Security Solutions Inc.
33 Sylvan St.,
West Springfield
(413) 733-7306
www.northeastsecuritysolutions.com
George Condon, president
Northeast Security Solutions takes a unique, integrated approach to security by bringing together locks, access control, alarms, safes, camera systems, and door-replacement systems to enhance clients’ security.

O’Connell Professional Nurse Service Inc.
14 Bobala Road, Holyoke
(413) 533-1030
www.opns.com
Francis O’Connell, president
For more than two decades, O’Connell Professional Nurse Service has grown to deliver a range of home-health and staffing services across the Pioneer Valley. Services range from nursing care and geriatric healthcare management to advocacy and transportation.

Paragus Strategic IT
84 Russell St., Hadley
(413) 587-2666
www.paragusit.com
Delcie Bean IV, president
While still in high school, Delcie Bean founded Paragus IT in 1999, first under the name Vertical Horizons and then Valley ComputerWorks. Under the Paragus name, it has grown dramatically as an outsourced IT solution for area clients. From information technology solutions to CMR-17 compliance to EMR implementation, Paragus provides business computer service, computer consulting, information-technology support, and other proactive services to businesses of all sizes.

PC Enterprises / Entre Computer *
138 Memorial Ave., West Springfield
(413) 736-2112
www.pc-enterprises.com
Norman Fiedler, CEO
PC Enterprises, d/b/a Entre Computer, assists organizations with procuring, installing, troubleshooting, servicing, and maximizing the value of technology. In business since 1983, it continues to evolve and grow as a lead provider for many businesses, healthcare providers, retailers, and state, local, and education entities.

Pioneer Valley Concrete Service Inc. *
66 North Chicopee St., Chicopee
(413) 534-8171
Dan Smith, owner and president
Pioneer Valley Concrete Service is one of the largest open-shop concrete contractors in New England with experience in warehouse, industrial, institutional, foundation, flatwork, and mass concrete construction, with single-limit bonding capacity in excess of $12 million and aggregate bonding capacity in excess of $20 million, and more than 80 field personnel in addition to a fully staffed office.

Premier Source Credit Union *
232 North Main St.,
East Longmeadow
(413) 525-2002
premier-sourcecu.com
Bonnie Raymond, CEO and president
Premier Source Credit Union (formerly Kelko Credit Union) was founded in 1941 by the employees of Kellogg Envelope Co. Kelko merged with Twin Meadows Federal Credit Union in 2000, with Spalding Employees Credit Union in 2001, and with Embeco Credit Union (Hasbro Games) in 2006. Combining the resources of these credit unions has allowed it to continue providing personal attention, while expanding its products and services.

Topato Corp.
14 Industrial Parkway, Easthampton
www.topatoco.com
Jeffrey Rowland, president
Topato Corp. is a widely recognized online retailer of webcomic and related merchandise established around 2004 by artist Jeffrey Rowland. Its services are exclusively for established, original, independent Internet creators with a proven record of solid updates and a considerable existing audience.

Universal Plastics Corp. *
75 Whiting Farms Road, Holyoke
(800) 553-0120
www.universalplastics.com
Joseph Peters, CEO
Since 1965, Universal Plastics has been a leading force in the custom thermoforming industry. It specializes in precision custom thermoforming, a plastic-manufacturing process that converts a sheet of plastic into a highly detailed finished product with less tooling investment than other plastic molding processes.

V&F Auto Inc.
443 Springfield St, Agawam
(413) 789-2181
www.vfauto.com
Frank Palange, owner and president
Since 1988, V & F Auto Inc. has been a local, family-owned and -operated auto-repair center servicing Agawam and neighboring areas. As an approved AAA auto-service shop, its ASE-certified technicians have years of experience working on both domestic and import vehicles of all makes and models and can work with customers to find cost-effective repair and maintenance alternatives.

Valley Home Improvement Inc.
340 Riverside Dr.,
Florence
(413) 517-0158
www.valleyhomeimprovement.com
Steven Silverman, owner
Valley Home Improvement has specialized in home improvement, renovations, and remodeling service in Leeds, Hadley, Amherst, Sunderland, Florence, and Northampton since it was founded in 1991. Home-improvement and remodeling services include kitchen design, bathrooms, additions, sunrooms, screen porches, basement finishing, weatherization/insulation services, garages, and custom cabinetry and countertops.

Westside Enterprises Inc.
1004 Shoemaker Lane, Agawam
(413) 786-1414
www.westsideenterprises.com
Gary Mitchell, president
With a proven track record for project management and superior craftsmanship, Westside Enteprises is a general contractor offering project management, consulting/site management, project estimating, contract negotiations, quality-control management, subcontractor coordination, material purchasing and handling, site work, interior fit-up, and in-house craftsmen. Other specialties include all types of landscaping, retaining walls, snow removal, and emergency construction.

* Indicates company qualifed in both categories

Sections Super 60

Success Stories Offer Measures of Optimism

Super60logoThe Springfield Regional Chamber’s annual Super 60 lists have consistently reflected the depth and diversity of the region’s economy, and the Class of 2015 is no exception. Ranked by Total Revenue and Revenue Growth, this year’s honorees reflect the vibrancy of sectors ranging from healthcare to manufacturing; retail to financial services — and much more.

A quarter-century after its inception, the Super 60 program continues to document not only the growth and sustained success of area businesses, but the vitality of the local economy.

The Springfield Regional Chamber — formerly the Affiliated Chambers of Commerce of Greater Springfield — has been issuing annual lists of its largest-revenue and fastest-growing members since 1990, documenting, over time, the businesses that keep the region running.

“There’s a reason we break it down by Revenue Growth and Total Revenue,” said Jeffrey Cuiffreda, Springfield Regional Chamber president. “I think it shows we have a lot of mature industries on the largest-revenue list, and to get to that level, you have to be around a long time and have a stable base, and that shows the good foundation of our economy.

“At the same time,” he went on, “we’re finding newer and newer companies that come along, and that’s oftentimes where the growth comes from. There’s usually a good cross-section of industries there, which shows the diversity of the growing companies that add to our employment base.”

Being named to the Super 60 has also become a bragging right for businesses large and small, and a highly anticipated fall tradition. The Super 60 companies will be honored at a luncheon on Friday, Oct. 23 from 11:30 a.m. to 1:30 p.m. at Chez Josef in Agawam, presented by Health New England and sponsored by Berkshire Bank, WWLP-TV22 News, and Zasco Productions.

To be considered, companies must be headquartered in Hampden or Hampshire counties or be a member of the Springfield Regional Chamber, have revenues of at least $1 million in the last fiscal year, be an independent and privately owned company, and have been in business at least three full years. Companies are selected based on their percentage of revenue growth over a full three-year period or total revenues for the latest fiscal year.

“Small business is the backbone of our region, and the success of this year’s winners is a clear indication that our regional economy is strong,” Ciuffreda said, adding that, while all winners in the Total Revenue category had revenues in excess of $4 million, one-third exceeded $30 million. The Total Revenue winners combined for more than $1 billion in revenues.

In the Revenue Growth category, all winners had growth in excess of 20%, while one-third had growth in excess of 65%. In addition, 11 companies in the Total Revenue category also qualified for the Revenue Growth category, and 19 companies in the Revenue Growth category also qualified for the Total Revenue category. Each was placed in the list where it ranked highest.

Topping the Total Revenue category is NUVO Bank & Trust Co. in Springfield, followed by Whalley Computer Associates Inc. in Southwick and Sarat Ford-Lincoln in Agawam. In the Revenue Growth category, Springfield-based City Enterprise Inc., a woman-owned commercial and residential builder, finished on top for the second straight year, followed by Aegenco Inc. in Springfield and Holyoke Community College Foundation Inc.

Emily and Oliver Rich, founders of Tea Guys, will keynote the Oct. 23 Super 60 luncheon. Founded in 2002, Tea Guys has steadily expanded, tapping into the strong consumer demand for superior tea products. The company has expanded its online platform to include a brick-and-mortar location in a 10,000-square-foot retail store and production facility in Whately. Boasting more than 120 blends, the company offers its blends as loose teas, K-style cups, and a tea beverage concentrate product for the hospitality industry, and are sold nationwide.

Luncheon reservations are $50 for Springfield Regional Chamber members and $70 for non-members. To reserve tickets, visit www.springfieldregionalchamber.com or e-mail Sarah Mazzaferro at [email protected].

TOTAL REVENUE

* Qualified for both lists

1. Nuvo Bank & Trust Co.*
1500 Main St., Springfield
(413) 787-2700
www.nuvobank.com
Dale Janes, CEO
NUVO Bank is a locally owned, independent small-business bank located in downtown Springfield. NUVO provides loans, deposits, and cash-management services for personal-banking and business-banking needs.

2. Whalley Computer
Associates Inc.*
One Whalley Way, Southwick
(413) 569-4200
www.wca.com
John Whalley, President
WCA is a locally owned family business that has evolved from a hardware resale and service group in the ’70s and ’80s into a company that now focuses on lowering the total cost of ownership of technology and productivity enhancement for its customers. Whalley carries name-brand computers as well as low-cost performance compatibles.

3. Sarat Ford-Lincoln
245 Springfield St., Agawam
(413) 789-5400
www.saratford.com
Jeff Sarat, President
Founded in 1929 by John Sarat Sr., Sarat Ford has become the largest Ford dealership in Western Mass., and today, grandson Jeff Sarat leads the company. The full-service dealership includes a state-of-the-art body shop, and a new, 10,000-square-foot expansion offers a 24-bay service center that houses a $1 million parts inventory featuring Ford, Motorcraft, Motorsport, and a variety of other specialty manufacturers.

Associated Electro-Mechanics*
185 Rowland St., Springfield
(800) 288-4276
www.aemservices.com
Elayne Lebeau, Owner/CEO
Associated Electro-Mechanics is a diversified, one-stop industrial sales and service center servicing the New England region and beyond, with a variety of industrial repair and rebuilding services.

The Assoc. for Community Living
220 Brookdale Dr., Springfield
(413) 732-0531
www.theassociationinc.org
Barbara Pilarcik, Executive Director
For 60 years, the Assoc. for Community Living has been creating opportunities, building relationships, and improving lives of children and adults with developmental disabilities and their families. The agency’s caring and experienced workforce empowers individuals with developmental disabilities to live with dignity, bringing fulfillment, community, and valuable relationships into their lives.

Baltazar Contractors Inc.*
83 Carmelinas Circle, Ludlow
(413) 583-6160
www.baltazarcontractors.com
Frank Baltazar, President
Baltazar Contractors has been a family-owned and operated construction firm for more than 20 years, specializing in roadway construction and reconstruction; all aspects of site-development work; sewer, water, storm, and utilities; and streetscape improvements.

Bay State Elevator Co.
275 Silver St., Agawam
(413) 786-7000
www.bseco.com
Harold Potts, President
Established in 1908, Bay State Elevator works with architects, builders, and business owners to install state-of-the-art elevators of all sizes and shapes. The company also specializes in modernization and maintenance of elevator systems. It boasts six offices in Massachusetts, Connecticut, New York, and Vermont.

Braman Chemical
Enterprises Inc.
147 Almgren Dr., Agawam
(413) 732-9009
www.braman.biz
Gerald Lazarus, President
Braman has been serving New England since 1890, using state-of-the-art pest-elimination procedures for commercial and residential customers. The company has offices in Agawam, Worcester, and Lee, as well as Hartford and New Haven, Conn.

Charter Oak Insurance &
Financial Services Co.*
330 Whitney Ave., Holyoke
(413) 374-5430
www.charteroakfinancial.com
PETER NOVAK, GENERAL AGENT
A member of the MassMutual Financial Group, Charter Oak been servicing clients for 127 years. The team of professionals serves individuals, families, and businesses with risk-management products, business planning and protection, retirement planning and investment services, and fee-based financial planning.

Community Enterprises Inc.
441 Pleasant St., Northampton
(413) 584-1460
www.communityenterprises.com
Dick Venne, President and CEO
In 1972, some progressive staff members at Northampton State Hospital applied for and received a small grant to develop a program to train residents to live and work outside the hospital. In the 40 years since, Community Enterprises has grown into a multi-faceted program that supports the employment, educational, and independent-living goals of people with disabilities in three states.

Cutchins Programs for
Children & Families Inc.
78 Pomeroy Terrace, Northampton
(413) 584-1310
www.cutchins.org
Jay Indik, Executive Director
Cutchins Programs for Children & Families boasts 37 years of providing care not easily found in today’s healthcare environment. It offers residential, outpatient, and special-education services for children and families struggling with the effects of trauma and mental illness in a sanctuary of safety and love.

The Dennis Group*
1537 Main St., Springfield
(413) 746-0054
www.dennisgrp.com
Tom Dennis, CEO
The Dennis Group offers complete planning, design, architectural, engineering, and construction-management services. The firm is comprised of experienced engineering and design professionals specializing in the implementation of food-manufacturing processes and facilities.

Environmental Compliance
Services Inc.*
588 Silver St., Agawam
(413) 789-3530
www.ecsconsult.com
Mark Hellstein, President and CEO
For more than 25 years, ECS has specialized in environmental site assessments; testing for asbestos, lead, indoor air quality, and mold; drilling and subsurface investigations; and emergency-response management.

Filli, LLC d/b/a Con-Test
Analytical Laboratory*
39 Spruce St., East Longmeadow
(413) 525-2332
www.contestlabs.com
Thomas Veratti Sr., Founder
Established in 1984, Con-Test provides environmental consulting and testing services to a variety of clients throughout Western Mass. The laboratory-testing division originally focused on industrial hygiene analysis, but rapidly expanded to include numerous techniques in air analysis, classical (wet) chemistry, metals, and organics, and has the capability for analyzing nearly all water, air, soil, and solid materials.

Gandara Mental Health Inc.*
147 Norman St., West Springfield
(413) 736-8329
www.gandaracenter.org
Dr. Henry East-Trou, CEO
Focusing on the Latino/Hispanic community, Gandara Center provides substance-abuse recovery, mental-health, and housing services for men, women, children, adolescents, and families throughout the Pioneer Valley.

Holyoke Pediatrics
Associates, LLP
150 Lower Westfield Road, Holyoke
(413) 536-2393
www.holyokepediatrics.com
Carole Hebert, Manager
Holyoke Pediatric Associates is the largest pediatric practice in Western Mass., serving patients from Pioneer Valley communities at offices in Holyoke and South Hadley. The group medical practice comprises board-certified pediatricians, certified nurse practioners, and more than 75 clinical, nutritional, and clerical support staff, and has served the healthcare needs of infants, children, and adolescents since 1971.

Kittredge Equipment Co. Inc.*
100 Bowles Road, Agawam
(413) 304-4100
www.kittredgeequipment.com
Wendy Webber, President
Founded in 1921, Kittredge Equipment Co.is one of the nation’s leading food-service equipment and supply businesses. It boasts 70,000 square feet of showroom in three locations — Agawam, Williston, Vt., and Bow, N.H., making it the largest total showroom in New England, with in-stock inventory of equipment and smallware consisting of more than 7,000 different items. The company also handles design services, and has designed everything from small restaurants to country clubs to in-plant cafeterias.

Marcotte Ford
1025 Main St., Holyoke
(800) 923-9810
www.marcotteford.com
Bryan Marcotte, President
The dealership sells new Ford vehicles as well as pre-owned cars, trucks, and SUVs, and features a full service department. Marcotte has achieved the President’s Award, one of the most prestigious honors given to dealerships by Ford Motor Co., on multiple occasions over the past decade.

Maybury Associates Inc.
90 Denslow Road, East Longmeadow
(413) 525-4216
www.maybury.com
John Maybury, President
Since 1976, Maybury Associates Inc. has been designing, supplying, and servicing all types of material-handling equipment throughout New England. Maybury provides customers in a wide range of industries with solutions to move, lift, and store their parts and products.

Poly-Metal Finishing Inc.
1 Allen St # 218, Springfield
(413) 781-4535
www.poly-metal.com
Jason Kudelka, President
Poly-Metal Finishing Inc. has served the metalworking industry for more than three decades and specializes in providing the aerospace, military, and com­mercial sectors with complete anodic services: sulfuric anodizing, color anodizing, chromic, hardcoat, polylube pro­cessing, chemical conversion of aluminum, and pre-bond coatings.

Rediker Software Inc.
2 Wilbraham Road, Hampden
(800) 213-9860
www.rediker.com
Richard Rediker, President
Rediker software is used by school administrators across the U.S. and in more than 100 countries, and is designed to meet the student-information-management needs of all types of schools and districts.

Riverside Industries Inc.
One Cottage St., Easthampton
(413) 527-2711
www.rsi.org
Charlene Gentes, President
Now in its 45th year, Riverside Industries provides individualized services combining life-skills development, rehabilitation, and employment options for more than 270 adults living with developmental disabilities from 33 communities. Riverside also offers a wide range of innovative therapies and programs, including music, art, farming, yoga, and other classes.

Specialty Bolt & Screw Inc.
235 Bowles Road, Agawam
(413) 789-6700
www.specialtybolt.com
Kevin Queenin, President
Founded in 1977, Specialty Bolt & Screw (SBS) is a full-service solutions provider of fasteners, vendor-managed inventory (VMI) programs, and c-class commodities. Based in Agawam, it has locations in Valcourt, Quebec; Juarez, Mexico; Queretaro, Mexico; Rovaniemi, Finland; and Kaohsiung, Taiwan.

Tighe & Bond Inc.
53 Southampton Road, Westfield
(413) 562-1600
www.tighebond.com
David Pinsky, President
Having celebrated its 100th anniversary in 2011, Tighe & Bond specializes in environmental engineering, focusing on water, wastewater, solid-waste, and hazardous-waste issues, and provides innovative engineering services to public and private clients around the country and overseas.

Troy Industries Inc.
151 Capital Dr., West Springfield
(413) 788-4288; (866) 788-6412
www.troyind.com
Steve Troy, CEO
Troy Industries was founded on the principle of making reliable, innovative, over-engineered products that function without question when lives are on the line. The choice of special ops, law enforcement, and war fighters worldwide, Troy Industries is a leading U.S. government contractor that designs and manufactures innovative, top-quality small-arms components and accessories and complete weapon upgrades.

United Personnel Services Inc.
1331 Main St., Springfield
(413) 736-0800
www.unitedpersonnel.com
Patricia Canavan, President
United provides a full range of staffing services, including temporary staffing and full-time placement, on-site project management, and strategic recruitment in the Springfield, Hartford, and Northampton areas, specializing in administrative, professional, medical, and light-industrial staff.

Valley Opportunity Council Inc.
35 Mount Carmel Ave., Chicopee
(413) 552-1554
www.valleyopp.com
Stephen Huntley, Executive Director
The Valley Opportunity Council (VOC) is the largest and most diverse community-action agency in the region. It has a network of support and collaborative services that include energy assistance, nutrition, early education and childcare, adult education, senior services, housing, money management, and transporation.

W.F. Young Inc.
302 Benton Dr., East Longmeadow
(800) 628-9653
www.absorbine.com
Tyler Young, CEO
This family-run business prides itself on offering a variety of high-quality products that can effectively improve the well-being of both people and horses with its Absorbine brands.

WestMass ElderCare Inc.*
4 Valley Mill Road, Holyoke
(413) 538-9020
www.wmeldercare.org
Priscilla Chalmers, Executive Director
WestMass ElderCare is a private, nonprofit agency with a mission to “to preserve the dignity, independence, and quality of life of elders and disabled persons desiring to remain within their own community.” The agency offers a variety of services for elders, their families and caregivers, and persons with disabilities. Programs and services include supportive housing, home care, options counseling, adult family care, nutrition programs, adult foster care, and group adult foster care.

Westside Finishing Co.
15 Samosett St., Holyoke
(413) 533-4909
www.wsfinish.com
Brian Bell, President
A leading powder coater, Westside Finishing began more than 30 years ago as a liquid-coatings job shop. Today, it offers a much wider array of services, including silk screening, pad printing, trucking, sub-assembly, final packaging, and more. Over the years, Westside has significantly increased the size and volume capability of parts it is able to coat by installing new coating equipment, increasing inventory, and bringing new members onto the team.

REVENUE Growth

* Qualified for both lists

1. City Enterprise Inc.*
38 Berkshire Ave., Springfield
(413) 726-9549
www.cityenterpriseinc.com
Wonderlyn Murphy, president
City Enterprise Inc. offers skilled general-contracting services to the New England region. The company prides itself on custom design and construction of affordable, quality homes and the infrastructure surrounding each project.

2. Aegenco Inc.*
55 Jackson St., Springfield
(413) 746-3242
Spiro Vardakas, President
Aegenco, an energy-conservation consulting firm, has grown steadily since its inception in 2005.

3. Holyoke Community College Foundation Inc.
303 Homestead Ave., Holyoke
(413) 552-2546
www.hcc.edu/the-hcc-foundation
Erica Broman, executive director
The Holyoke Community College Foundation was created four decades ago to help the college meet the needs of the region’s citizens and workforce, by raising both funds and awareness and supporting programs and activities in keeping with the mission of the college.

Aegis Energy Services Inc.*
55 Jackson St., Holyoke
(800) 373-3411
www.aegisenergyservices.com
Lee Vardakas, Owner
Founded in 1985, Aegis Energy Services is a turn-key, full-service provider of combined heat and power systems (CHPs) that generate heat and electricity using clean, efficient, natural-gas-powered engines. These modular CHP systems reduce a facility’s dependence on expensive utility power, reduce energy costs, and reduce one’s carbon footprint.

CanAm Fibers*
100 State St., Ludlow
(413) 525-9018
www.canamfibers.net
Peter Meuiner, president
CanAm Fibers has established itself as a well-known and highly respected supplier of varied and specialty-grade paper products to export markets, particularly third-world countries, a segment that allows CanAm to offer domestic suppliers a feasible and economically advantageous avenue in which to dispose of excess material.

Chemex Corp.*
11 Veterans Dr., Chicopee
(413) 331-4460
www.chemexcoffeemaker.com
Liz Grassy, president
The Chemex coffeemaker was invented in 1941 by Dr. Peter Schlumbohm. Made simply from non-porous, borosilicate glass and fastened with a wood collar and tie, it brews coffee without imparting any flavors of its own. Chicopee-based Chemex Corp., a family-owned company, manufactures Chemex coffeemakers, bonded filters, handblown water kettles, and accessories for worldwide distribution.

Detector Technology Inc.*
9 Third St., Palmer
(413) 284-9975
www.detechinc.com
Jay Ray, president
Detector Technology is a leading manufacturer of products and systems for OEM and equipment manufacturers, specializing in channel electron multipliers, glass extrusion and fabrication, and motion-control products. With a state-of-the-art fabrication and production facility, An ISO 9001-certified commapny, DeTech has been delivering for its customers for more than 20 years.

East Baking Company Inc.*
104 Whiting Farms Road, Holyoke
(413) 536-2300
www.eastbaking.com
Danny Serra, President
East Baking Co. offers a full line of fresh and frozen bakery products, with an extensive product line including everything from wraps and pitas to yeast rolls and frozen dough, with full-service distribution in Western Mass. and Connecticut.

Fletcher Sewer & Drain Inc.
824a Perimeter Road, Ludlow
(413) 547-8180
www.fletcherseweranddrain.com
Teri Marinello, President
Since 1985, Fletcher Sewer & Drain has provided service to homeowners as well as municipalities and construction companies for large pipeline jobs from Western Mass. to Southern Conn. From unblocking kitchen sinks to replacing sewer lines, this woman-owned company keeps up to date with all the latest technology, from high-pressure sewer jetters to the newest camera-inspection equipment.

The Gaudreau Group
1984 Boston Road, Wilbraham
(413) 543-3534
www.gaudreaugroup.com
Jules Gaudreau, president
A multi-line insurance and financial-service agency established in 1921, the Gaudreau Group combines the traditional service philosophy of an agency with the talents of a dynamic marketing organization. With the expertise and resources that enable clients to respond to an ever-changing economic environment, the agency offers a broad range of insurance and financial products from basic life, home, and auto insurance to complex corporate services, employee benefits, and retirement plans.

Grand Prix International Inc.*
34 Front St., Indian Orchard
(413) 543-8887
www.grandprixintl.com
Michael Fisher, President
Since 1978, Grand Prix International has grown to become a leading independent game manufacturer, offering a wide range of services, from graphic design to project management, manufacturing, and freight forwarding. GPI has extensive experience with custom product packaging, specializing in plastic molding, tins, clamshells, blister cards, set-up boxes, neck boxes, wood boxes, and displays.

Hampden County Career
Center Inc. d/b/a CareerPoint
850 High St., Holyoke
(413) 532-4900
www.careerpointma.com
David Gadaire, executive director
Since 1996, Hampden County Career Center Inc., d/b/a CareerPoint, has been serving the workforce and economic-development needs of individual job seekers, social-service agencies, and the business community throughout Hampden County and beyond. The center transforms the maze of complex, bureaucratic employment and training programs into one seamless service-delivery system for job seeking and employer customers alike.

Hayden Corp.*
333 River St., West Springfield
(413) 734-4981
www.haydencorp.com
John Hayden, President
Founded in 1919, Hayden Corp. is an ISO 9002-2008 registered provider of thermal spray coatings and other wear- and corrosion-control surfaces, providing comprehensive pre- and post-surfacing services, including preparatory machining, finish grinding, and metallurgical coating quality analysis.

Human Resources Unlimited Inc.*
60 Brookdale Dr., Springfield
(413) 781-5359
www.hru.org
Don Kozera, President and CEO
HRU’s programs annually help more than 1,500 people with physical and mental disabilities or who are disadvantaged by poverty or homelessness, by providing a unique and holistic approach to skill building, job-readiness training, placement, and support. Each year, HRU works with about 140 area employers, providing them with a skilled, reliable workforce while simultaneously creating employment opportunities for its members.

James J. Dowd & Sons
Insurance Agency Inc.*
14 Bobala Road, Holyoke
(413) 538-7444
www.dowd.com
John Dowd Jr., President and CEO
Founded in 1898, Dowd is one of the oldest, most experienced insurance agencies in Massachusetts. The staff includes fully licensed and certified insurance and financial services agents and brokers with a full complement of professional license and designations to insure that clients receive proper insurance and financial-services guidance.

Kielb Welding Enterprises
d/b/a Advance Welding
47 Allston Ave., West Springfield
(413) 734-4544
www.theperfectweld.com
Christopher Kielb, President
Since 1978, Kielb Welding Enterprises, d/b/a Advance Welding, has served its clients with high-quality welding, brazing, and metal fabrication with state-of-the-art facilities and more than 100 years of combined welding experience. The company recently added 6,000 square feet of new facilities and actively participates as role models to young people who may someday seek a career in welding.

Lancer Transportation & Logistics*
311 Industry Ave., Springfield
(413) 739-4880
www.sulco-lancer.com
Todd Goodrich, President
Lancer Transportation & Logistics is a licensed third-party freight brokerage company. Since 1979, Lancer has been providing full-service transportation-brokerage services throughout North America.

Ludlow Heating & Cooling Inc.
1056 Center St., Ludlow
(413) 583-6923
www.ludlowheatingandcooling.com
Karen Sheehan, President
In business since 1978, Ludlow Heating & Cooling is a full-service energy company dedicated to providing quality heating and cooling products, including home heating oil, boilers, furnaces, hot-air systems, humidifiers, air cleaners, and air-conditioning systems. Services include home heating-oil delivery, 24-hour emergency service, annual tuneups, and equipment installations.

Market Mentors, LLC*
30 Capital Drive, Suite C, West Springfield
(413) 787-1133
www.marketmentors.com
Michelle Abdow, principal
A full-service marketing firm, Market Mentors handles all forms of marketing, including advertising in all mediums, media buying, graphic design, public relations, and event planning.

Northeast IT Systems Inc.
777 Riverdale St., West Springfield
(413) 736-6348
www.northeastit.net
Joel Mollison, President
Full-service IT company providing business services, managed IT services, backuop and disaster recovery, and cloud services, as well as a full-service repair shop for residential customers, including file recovery, laptop screen replacement, PC setups and tuneups, printer installation, virus protection and removal, and wireless installation.

O’Connell Professional
Nurse Service Inc.*
14 Bobala Road, Holyoke
(413) 533-1030
www.opns.com
Francis O’Connell, president
For more than two decades, O’Connell Professional Nurse Service has grown to deliver a range of home-health and staffing services across the Pioneer Valley. Services range from nursing care and geriatric healthcare management to advocacy and transportation.

ONsite
Mammography, LLC*
815 N Road, Westfield
(413) 642-3759
www.osmammo.net
Karl Schmidt, President and CEO
ONsite Mammography is the develops and operates digital mammography services within the ob/gyn profession. It offers a comprehensive portfolio of project-management, installation, and operational services that eliminate the administrative burden to physicians and staff, thereby allowing them to remain focused on the delivery of quality patient care, which can now include digital mammography.

Orthotics & Prosthetics Labs Inc.
300 Birnie Ave., Suite 3, Springfield
(888) 432-5488
www.oplabs.com
Jim Haas and Blaine Drysdale, Owners
Orthotics & Prosthetics Labs provides physician-directed orthotic and prosthetic services to meet the personal needs and improve the health status of the area people. It offers a complete range of quality orthotic and prosthetic devices and services, specializing in custom-made braces and prosthetic limbs, but also stocking the most popular off-the-shelf braces.

Paragus Strategic IT*
84 Russell St., Hadley
(413) 587-2666
www.paragusit.com
Delcie Bean IV, president
While still in high school, Delcie Bean founded Paragus IT in 1999, first under the name Vertical Horizons and then Valley ComputerWorks. Under the Paragus name, it has grown dramatically as an outsourced IT solution for area clients. From information technology solutions to CMR-17 compliance to EMR implementation, Paragus provides business computer service, computer consulting, information-technology support, and other proactive services to businesses of all sizes.

PC Enterprises d/b/a Entre Computer*
138 Memorial Ave., West Springfield
(413) 736-2112
www.pc-enterprises.com
Norman Fiedler, CEO
PC Enterprises, d/b/a Entre Computer, assists organizations with procuring, installing, troubleshooting, servicing, and maximizing the value of technology. In business since 1983, it continues to evolve and grow as a lead provider for many businesses, healthcare providers, retailers, and state, local, and education entities.

Pioneer Valley Financial
Group, LLC
535 East St., Ludlow
(413) 589-1500
www.pvfinancial.com
Joseph Leonczyk, Charles Myers, and Ed Sokolowski, Managing Partners
Realizing a need to provide a comprehensive, relationship-focused approach to financial planning, the partners at PV Financial Group opened their doors in 2002. Serving both individuals and organizations, the firm’s financial planners and financial advisors craft unique strategies for each client based on individualized needs, tolerances, and time horizons.

Powervestors II, LLC
55 Jackson St., Holyoke
(413) 536-1156
www.aegisenergyservices.com
Spiro Vardakas, Owner
PowerVestors provides services in power-generating equipment installation throughout the region.

Squier Lumber & Hardware Inc.*
5 Squier Ave., Monson
(413) 267-5542
www.squierlumber.com
Chris Haley and Kevin Haley, Owners
Serving the local community since 1874, Squier is the oldest continuously operating business in Monson. It offers lumber, building materials, paint, garden supplies, hardware, windows, doors, wood pellets and bagged coal, hearth products, and pellet, coal, and wood stoves.

Universal Plastics Corp.*
75 Whiting Farms Road, Holyoke
(800) 553-0120
www.universalplastics.com
Joseph Peters, CEO
Since 1965, Universal Plastics has been a leading force in the custom thermoforming industry. It specializes in precision custom thermoforming, a plastic-manufacturing process that converts a sheet of plastic into a highly detailed finished product with less tooling investment than other plastic molding processes.

V&F Auto Inc.
443 Springfield St, Agawam
(413) 789-2181
www.vfauto.com
Frank Palange, owner and president
Since 1988, V & F Auto Inc. has been a local, family-owned and -operated auto-repair center servicing Agawam and neighboring areas. As an approved AAA auto-service shop, its ASE-certified technicians have years of experience working on both domestic and import vehicles of all makes and models and can work with customers to find cost-effective repair and maintenance alternatives.

Education Sections

Screen Test

Amanda Gould

Amanda Gould says online education is a natural outgrowth of Bay Path’s efforts to serve non-traditional students.

This year marks the 15th consecutive year of growth in what’s known as online, or distance, learning at U.S. colleges and universities. But a newer trend is seeing students fresh out of high school — not just the working adults that have dominated the online-learning world — logging on as well. At a time of changing demographics in higher education, area schools that have embraced the distance model simply say they’re meeting students where they want to be.

Before online college courses were a thing — heck, before ‘online’ was a thing — attending college was tougher for some than others, and for many, finding a path to a degree while working and raising a family was too high a scheduling hurdle.

Amanda Gould, chief administrative officer for the American Women’s College (TAWC) at Bay Path University, said Bay Path has long been responsive to that need — specifically, the Saturday programs it started offering in 1999 for students who had work or family responsibilities during the week.

“It was intended to be an additional entry point to higher education, for students who didn’t enroll right after high school, or tried to go to another college but never actually completed,” she told BusinessWest. “The options at the time — evening programs and traditional semester-based models — were not conducive to working adults supporting a family.”

Around 2007, she went on, the concept of online learning (also known as distance learning) started to gain traction, and when Bay Path made forays in that direction, feedback was positive. The American Women’s College — which offers a host of online degree programs, from accounting to criminal justice; from child psychology to food science and safety — was founded in 2013 with a mission to expand access to higher education to working women who do not have a college degree.

“You can manage your own time and work on your own schedule, as opposed to trying to keep to a certain schedule every week. It gives you that flexibility,” Gould noted.

Online classes allow students to engage in classroom activity — much of which takes place on forums and discussion boards — on their own schedule. And that ‘additional entry point’ isn’t just anecdotal: 70% percent of TAWC students are first-generation college attendees, one-third are single mothers, and more than half are Pell-eligible, which speaks to economic need.

At American International College (AIC), a host of degree programs in the health sciences — a master’s degree in nursing, an RN-to-BSN program, and an occupational therapy doctorate, to name a few — meet similar scheduling needs, particularly for professionals already working in those fields who seek advanced degrees without having take time away from work.

“Obviously, the clinical piece has to be on the ground, but all the didactic coursework occurs online,” said Cesarina Thompson, dean of AIC’s School of Health Sciences.

Karin Moyano Camihort, dean of Online Programs at Holyoke Community College (HCC), said her department understands the importance of work, family, and other commitments, and the college’s online degree and certificate programs make it easier for busy people to earn a degree without sacrificing priorities.

“Our students choose online for a variety of reasons,” she told BusinessWest. “Some are working adults that are looking for flexibility; some are college students from other institutions that join our summer or accelerated courses, and some are high-school students starting their college experience ahead of schedule.”

HCC’s three most popular degrees — business administration, liberal arts, and criminal justice — can all be completed fully online, on campus, or both, by taking some courses online and some on campus. “Plus, our partnerships with four-year colleges and universities make transfer easier,” she noted.

In short, online learning at the college level is expanding at a rapid rate, both locally and nationally — and, increasingly, it’s more than just working adults logging on.

Clicking with the Public

In the 2017 study “Tracking Distance Education in the United States,” the Babson Survey Research Group revealed that online student enrollments increased for the 14th straight year in 2016-17, with more than 31% of all college students taking at least one distance-education course — and all evidence suggests the uptick has continued this year.

“The growth of distance enrollments has been relentless,” wrote study co-author Julia Seaman, research director of the Babson Survey Research Group. “They have gone up when the economy was expanding, when the economy was shrinking, when overall enrollments were growing, and now when overall enrollments are shrinking.”

Public institutions command the largest portion of distance-education students, with 67.8% of all students studying online. And a handful of colleges and universities have broadly embraced the model, with 5% of institutions accounting for almost half of all distance-education students.

The study also showed that distance learning doesn’t necessarily mean actual distance: 52.8% of all students who took at least one online course also took a course on-campus, and 56.1% of those who took only online courses reside in the same state as the institution at which they are enrolled. Fewer than 1% of all distance students are located outside the U.S.

“Online has really grown quite a bit over the years and become very sophisticated in how the whole learning experience is managed,” Thompson said, explaining that AIC uses a platform called Blackboard, one of several management systems in use today, that offers multiple ways for professors and students to interact online, from message boards to videoconferencing. “It can be asynchronous, with students logging in whenever they want to, and can also be arranged as a synchronous experience, with all students online at a certain time.”

Cesarina Thompson

Cesarina Thompson says AIC’s online programs offer opportunities for face-to-face interaction, but enough tools that those meetings aren’t always necessary.

For those who might wonder how engaged students are, that’s something instructors can easily track.

“The technology is advanced nowadays, and you really can engage students much more frequently; in an online learning environment, I might say to a student, ‘I want to see you’re logging in at least twice a week and entering responses to these questions,’” she explained. “In a classroom setting, a student can stand in the shadows and never say a word, but with analytics, we who know who’s logging in, when, and how many times.”

Gould said classes at TAWC are run in a cohort model, meaning the students navigate through the courses together, although they don’t necessarily have to be online at the same time. Often, the lecture-hall experience is replaced by reading offline, while online ‘classroom’ time is spent on projects, group work, active learning, and lab-based activities.

However, this model not always the easiest option, she said.

“What people don’t realize is the time-management piece is actually very tricky,” she noted. “It takes a lot of self-motivation and a certain skill set to be able to block out times. Some folks end up doing a lot of work when they’re exhausted, late in the evening. So, I don’t think it’s easy by any means, but it appeals to people who want to feel in control of when they work.”

Meanwhile, recognizing that person-to-person interaction is a big part of college life, Bay Path has created a series of social-engagement opportunities for its online students, from Facebook communities to support from peer mentors who can answer questions and provide feedback, to national learning communities online, where students learn about organizations in their field, job postings, and area events. “We want to keep them engaged as much as possible both inside and outside the classroom.”

Moyano Camihort said HCC offers fellowship programs for faculty where they enhance their online-instruction skills and share best practices.

“Our online faculty also teach on campus, so there is a real connection to our college,” she went on. “We have a brick-and-mortar building. We also have a dynamic and innovative online learning environment where students connect with instructors and peers, access lectures and materials, submit assignments, work in groups, and learn online.”

The results, she went on, are evident in enrollment figures — one-third of all credits currently available at HCC are online. “Our students prefer online courses, and even though they will tell you that our courses are challenging, they continue to choose online.”

Virtual Revolution

The flip side, of course, is the effect on colleges when it comes to on-campus enrollment, and the long-term impacts remain unclear. According to the Babson study, the number of students studying on a campus dropped by almost 1.2 million, or 6.4%, between 2012 and 2016.

Jeff Seaman, co-director of Babson and a co-author of the study, expects this trend to persist in 2018 and beyond. He also believes the number of students who only take on-campus courses will probably keep dropping, in part because more students are combining online and in-person learning.

Susan Aldridge, president of Drexel University Online, says online degree programs in 2018 will increase their use of modern technologies to enhance their curriculums, including a move toward virtual and augmented reality, which can allow students to learn in simulated environments, and remote technologies, such as videoconferencing and robotic telepresence, to allow for more face-to-face interaction among students and instructors.

At the American Women’s College, the demographics still largely favor a mix of working mothers and professionals who want to advance in their careers, but there has also been an increase in students under age 25, who now account for 10% of online enrollment.

“I do think we’re going to see a shift in higher-education enrollment for these types of alternative models, for a number of reasons,” Gould said. “Financially, the residential experience is becoming outpriced for a number of students. I think we’ll see younger working students who are juggling school and life, and as we see future generations becoming college-ready, expectations around technology and virtual engagement will only be on the rise.

“I think,” she went on, “we are only going to see continuous, growing demand for online options.”

Thompson agreed that online courses aren’t limited to working adults, and some younger students prefer a blended model, mixing online with traditional or hybrid courses, the latter being programs that require some physical classroom time amid the online coursework.

“We’re online, but we still draw from a local market, so there’s still the possibility of face-to-face contact between faculty and students,” she said. “If they want to stop by and have a meeting, we can do that, but there are enough tools online that it’s not always necessary.”

One positive for colleges, she noted, is that, at a time when the region’s demographics are shifting older, the ability to capture working adults will be a boon for colleges that embrace online and distance models.

“With an aging population, a decline in birth rates, and an outmigration to other states, it’s going to be a challenge for institutions of higher education going forward,” she said. “With a declining high-school-graduate population, we have to adapt to other populations who may not be able to make it to class as a full-time student — and utilizing online and other flexible modes of delivery is certainly one way to do that.”

It’s all about adapting to a 21st-century student body, Gould said, that is far more comfortable with high-tech solutions than previous generations.

“Students are becoming so dependent on technology to do so much in their lives, but trying to figure out how to fit all those things together is not an easy task,” she said. “It takes time to figure out, and it takes finances. It’s expensive to integrate technology; it’s not a cheap pursuit if you want to do it well. But, from a mission perspective, that’s the only way to do it.”

Joseph Bednar can be reached at [email protected]

Cover Story

29th Annual Compilation Celebrates the Depth, Diversity of Business Community

Launched nearly three decades ago, the Springfield Regional Chamber’s Super 60 program (originally the Fabulous 50 before it was expanded) has always acted like a giant telescope, bringing the breadth and depth of the region’s business community clearly into focus. And the 2108 lists are no exception. Businesses on the Total Revenue and Revenue Growth categories represent nearly every business sector — from healthcare to financial services, from marketing to dentistry, from construction to retail. There are some who have been hearing their names called at the Super 60 lunch for decades now, and others who will hear it for the first time. Overall, the lists put the region’s many strengths and immense diversity clearly on display. The Super 60 will be celebrated at the annual lunch on Oct. 26 at Chez Josef, starting at 11:30 a.m. The Super 60 awards are presented by Health New England and sponsored by Farmington Bank, Wells Fargo Bank, the Republican, and Zasco Productions.

Total Revenue

1. WHALLEY COMPUTER
ASSOCIATES Inc.
One Whalley Way, Southwick
(413) 569-4200
www.wca.com
John Whalley, president
WCA is a locally owned family business that has evolved from a hardware resale and service group in the ’70s and ’80s into a company that now focuses on lowering the total cost of technology and productivity enhancement for its customers. Boasting nearly 150 employees, Whalley carries name-brand computers as well as low-cost compatibles.

2. MARCOTTE FORD SALES INC.
1025 Main St., Holyoke
(800) 923-9810
www.marcotteford.com
Bryan Marcotte, president
The dealership sells new Ford vehicles as well as pre-owned cars, trucks, and SUVs, and features a full service department. Marcotte has achieved the President’s Award, one of the most prestigious honors given to dealerships by Ford Motor Co., on multiple occasions over the past decade. It also operates the Marcotte Commercial Truck Center.

3. TIGHE & BOND INC. *
53 Southampton Road, Westfield
(413) 562-1600
www.tighebond.com
DAVID PINSKY, PRESIDENT & CEO
Tighe & Bond is a full-service engineering and environmental consulting firm that provides a wide array of services, including building engineering, coastal and waterfront solutions, environmental consulting, GIS and asset management, site planning and design, transportation engineering, and water and wastewater engineering.

A.G. MILLER CO. Inc.
57 Batavia St., Springfield
(413) 732-9297
www.agmiller.com
Rick Miller, president
Early in its history, A.G. Miller made a name in automobile enameling. More than 100 years after its founding in 1914, the company now offers precision metal fabrication; design and engineering; assembly; forming, rolling, and bending; laser cutting; punching; precision saw cutting; welding; powder coating and liquid painting; and more.

BALTAZAR CONTRACTORS
83 Carmelinas Circle, Ludlow
(413) 583-6160
www.baltazarcontractors.com
Frank Baltazar, president
Baltazar Contractors has been a family-owned and operated construction firm for more than 20 years, specializing in roadway construction and reconstruction in Massachusetts and Connecticut; all aspects of site-development work; sewer, water, storm, and utilities; and streetscape improvements.

CHARTER OAK INSURANCE & FINANCIAL SERVICES CO. *
330 Whitney Ave., Holyoke
(413) 374-5430
www.charteroakfinancial.com
Peter Novak, General Agent
A member of the MassMutual Financial Group, Charter Oak been servicing clients for more than 125 years. The team of professionals serves individuals, families, and businesses with risk-management products, business planning and protection, retirement planning and investment services, and fee-based financial planning.

CITY ENTERPRISE INC.
52-60 Berkshire Ave., Springfield
(413) 726-9549
www.cityenterpriseinc.com
WONDERLYN MURPHY, PRESIDENT & CEO
City Enterprise Inc. is a general contractor with a diverse portfolio of clients, including the Groton Naval submarine base, Westover Air Reserve Base, the Federal Aviation Administration, the National Park Service, the Army Corps of Engineers, and many others.

COMMERCIAL DISTRIBUTING CO. INC.
46 South Broad St., Westfield
(413) 562-9691
www.commercialdist.com
Richard Placek, Chairman
Founded in 1935 by Joseph Placek, Commercial Distributing Co. is a family-owned, family-operated business servicing more than 1,000 bars, restaurants, and clubs, as well as more than 400 package and liquor stores. Now in its third generation, the company continues to grow by building brands and offering new products as the market changes.

CON-TEST ANALYTICAL LABORATORY (Filli LLC)
39 Spruce St., East Longmeadow
(413) 525-2332
www.contestlabs.com
TOM VERATTI, FOUNDER, CONSULTANT
Established in 1987 and founded by Thomas and Kathleen Veratti, Con-Test Inc. provides industrial hygiene and analytical services to a broad range of clients. Originally focused on industrial hygiene analysis, the laboratory testing division has expanded its capabilities to include numerous techniches in air analysis, classical (wet) chemistry, metals, and organics.

DAVID R. NORTHUP ELECTRICAL CONTRACTORS INC.
73 Bowles Road, Agawam
(413) 786-8930
www.northupelectric.com
DAVID NORTHUP, PRESIDENT
David R. Northup Electrical Contractors Inc. is a family-owned and operated, full-service electrical, HVAC, and plumbing contractor. The company specializes in everything from installation and replacement to preventative maintenance; indoor air-quality work to sheet-metal fabrication.

FREEDOM CREDIT UNION
1976 Main St., Springfield
(800) 831-0160
www.freedom.coop
GLENN WELCH, PRESIDENT & CEO
Freedom is a full-service credit union based in Springfield serving a wide range of business and consumer clients. Freedom has its main office on Main Street, with other offices in Sixteen Acres (Springfield), Feeding Hills, Ludlow, Chicopee, Easthampton, Northampton, Turners Falls, Greenfield, and the Roger L. Putnam Vocational Technical Academy.

THE FUTURES HEALTH GROUP, LLC
136 William St., Springfield
(800) 218-9280
www.discoverfutures.com
Brian Edwards, CEO
Futures provides occupational therapy, physical therapy, speech-language therapy, special education, nursing, mental health, and other related services to schools and healthcare facilities across the U.S. Founded in 1998, it continues to be managed by expert practitioners in their fields.

GARY ROME HYUNDAI INC. *
150 Whiting Farms Road, Holyoke
(877) 830-4792
www.garyromehyundai.com
GARY ROME, President
Gary Rome is the largest Hyundai dealership in the nation after a new, much larger facility opened in 2017. The company’s mission statement is to “provide our customers with a consistent sale and service experience that satisfies each person’s needs and exceeds their expectation in a clean and comfortable environment.”

GOVERNORS AMERICA CORP. – GAC MGMT. Co.
720 Silver St., Agawam
(413) 786-5600
www.governors-america.com
Governors America Corp. is a privately held engine-control company that provides complete design, development, production, and marketing capabilities for electro-mechanical and electronic devices that are used for engine control. The engine-control products are used in a wide range of industries, including generator set, material handling, marine propulsion, mining, locomotive, and off-highway applications. Governors America has developed an advanced line of electronic governing and fuel-control systems with accessories.

HOLYOKE PEDIATRIC ASSOCIATES, LLP
150 Lower Westfield Road, Holyoke
(413) 536-2393
www.holyokepediatrics.com
KATHY TREMBLE, Care Coordinator
Holyoke Pediatric Associates is the largest pediatric practice in Western Mass., serving patients from the Pioneer Valley at offices in Holyoke and South Hadley. The group medical practice comprises board-certified pediatricians, certified nurse practitioners, and more than 75 clinical, nutritional, and clerical support staff, and has served the healthcare needs of infants, children, and adolescents since 1971.

JET INDUSTRIES INC.
307 Silver St., Agawam
(413) 786-2010
www.jet.industries
Michael Turrini, president
Jet Industries Inc. is a leading design-build electrical, mechanical, communications, and fire-sprinkler contractor. What began as a small, family-run oil company founded by Aaron Zeeb in 1977 has grown into one of the nation’s largest companies of its type, with more than 500 employees servicing projects all across the country.

KITTREDGE EQUIPMENT CO. INC.
100 Bowles Road, Agawam
(413) 304-4100
www.kittredgeequipment.com
Wendy Webber, president
Founded in 1921, Kittredge Equipment Co. is one of the nation’s leading food-service equipment and supply businesses. It boasts 70,000 square feet of showroom in three locations. The company also handles design services, and has designed everything from small restaurants to country clubs to in-plant cafeterias.

LANCER TRANSPORTATION & SULCO WAREHOUSING & LOGISTICS *
311 Industry Ave., Springfield
(413) 739-4880
www.sulco-lancer.com
Todd Goodrich, president
In business since 1979, Sulco Warehousing & Logistics specializes in public, contract, and dedicated warehousing. Lancer Transportation & Logistics is a licensed third-party freight-brokerage company that provides full-service transportation-brokerage services throughout North America.

LOUIS & CLARK DRUG INC.
309 East St., Springfield
(413) 737-7456
www.lcdrug.com
Skip Matthews, president
Since 1965, Louis & Clark has been a recognized name in Western Mass., first as a pharmacy and later as a resource for people who need home medical equipment and supplies. Today, the company provides professional pharmacy and compounding services, medical equipment, independent-living services, and healthcare programs.

MAYBURY ASSOCIATES INC.
90 Denslow Road, East Longmeadow
(413) 525-4216
www.maybury.com
John Maybury, president
Since 1976, Maybury Associates Inc. has been designing, supplying, and servicing all types of material-handling equipment throughout New England. Maybury provides customers in a wide range of industries with solutions to move, lift, and store their parts and products.

NOTCH WELDING & MECHanICAL CONTRACTORS INC. *
85 Lemay St., Chicopee
(413) 534-3440
www.notch.com
Steven Neveu, president
A family-owned business since 1972, Notch Mechanical Constructors provides piping installation and repair services to facilities throughout Southern New England. Its team has the capacity to address process and utility piping challenges at any business within 100 miles of its locations in Chicopee and Hudson, Mass.

O’REILLY, TALBOT & OKUN ASSOCIATES INC.
293 Bridge St., Suite 500, Springfield
(413) 788-6222
www.oto-env.com
JIM OKUN, KEVIN O’REILLY, MIKE TALBOT, principals
O’Reilly Talbot & Okun is a specialty geo-environmental engineering firm, specializing in asbestos management, brownfields redevelopment, environmental site assessment, indoor air quality and industrial hygiene, MCP compliance, vapor intrusion, geotechnical engineering, lead inspection, PCB assessment and management, and other services.

P.C. ENTERPRISES INC. d/b/a ENTRE COMPUTER
138 Memorial Ave., West Springfield
(413) 736-2112
www.pc-enterprises.com
Norman Fiedler, CEO
PC Enterprises, d/b/a Entre Computer, assists organizations with procuring, installing, troubleshooting, servicing, and maximizing the value of technology. In business since 1983, it continues to evolve and grow as a lead provider for many businesses, healthcare providers, retailers, and state, local, and education entities.

PARAGUS STRATEGIC IT
112 Russell St., Hadley
(413) 587-2666
www.paragusit.com
Delcie Bean IV, president
While still in high school, Delcie Bean founded Paragus IT in 1999, first under the name Vertical Horizons and then Valley Computer Works. Under the Paragus name, it has grown dramatically as an outsourced IT solution, providing business computer service, computer consulting, information-technology support, and other services to businesses of all sizes. 

REDIKER SOFTWARE INC.
2 Wilbraham Road, Hampden
(800) 213-9860
www.rediker.com
Andrew Anderlonis, president
Rediker software is used by school administrators across the U.S. and in more than 100 countries, and is designed to meet the student-information-management needs of all types of schools and districts. For example, 100,000 teachers use the TeacherPlus web gradebook, and the ParentPlus and StudentPlus web portals boast 2 million users.

SANDERSON MacLEOD INC.
1199 South Main St. Palmer
(413) 283-3481
www.sandersonmacleod.com
MARK BORSARI, PRESIDENT
Launched in 1958 by Ken Sanderson and Bruce MacLeod, Sanderson MacLeod invented the first twisted-wire mascara brush. Today, it is an industry leader in the making of twisted wire brushes for the cosmetics industry, the healthcare sector, the OEM-cleaning brush market, the firearm-cleaning brush market, and many others.

TIGER PRESS (Shafii’s Inc.)
50 Industrial Dr., East Longmeadow
(413) 224-1763
www.tigerpress.com
JENNIFER SHAFII
TigerPress is an award-winning, ISO 9001 & FSC-certified custom printing company featuring the latest digital prepress and printing technology. The company manufactures folding cartons, marketing and educational printed products, fulfillment services, and indoor and outdoor signs.
TROY INDUSTRIES INC.
151 Capital Dr., West Springfield
(413) 788-4288
www.troyind.com
Steve Troy, CEO
Troy Industries was founded on the principle of making reliable, innovative, over-engineered products that function without question when lives are on the line. Troy is a leading U.S. government contractor that designs and manufactures innovative, top-quality small-arms components and accessories and complete weapon upgrades.

UNITED PERSONNEL SERVICES *
1331 Main St., Springfield
(413) 736-0800
www.unitedpersonnel.com
Patricia Canavan, president
United provides a full range of staffing services, including temporary staffing and full-time placement, on-site project management, and strategic recruitment in the Springfield, Hartford, and Northampton areas, specializing in administrative, professional, medical, and light-industrial staff.

WESTSIDE FINISHING CO. INC.
15 Samosett St., Holyoke
(413) 533-4909
www.wsfinish.com
BRIAN BELL, PRESIDENT
Founded in the early 1980s, Westside Finishing is a family-owned business specializing wide array of services, including silk screening, conveyorized powder coating, batch powder coating, pad printing, trucking, sub-assembly, final packaging, and more.

Revenue Growth

1. FIVE STAR TRANSPORTATION INC. *
809 College Highway, Southwick
(413) 789-4789
www.firestarbus.com
Nathan Lecrenski, president
Five Star provides school-bus transportation services to school districts and charter schools throughout Western Mass. From its launch a half-century ago with a single bus route, the company currently services more than 12 school districts and operates a fleet of more than 175 vehicles. 

2. BAYSTATE BLASTING INC.
36 Carmelinas Circle, Ludlow
(413) 583-4440
www.baystateblasting.com
Paul Baltazar, president
Baystate Blasting, Inc. is a local family-owned and operated drilling and blasting firm located in Ludlow that began in 2003. Services include site work, heavy highway construction, residential work, quarry, portable crushing, and recycling, and it is an ATF-licensed dealer of explosives as well as rental of individual magazines.

3. IN-LAND CONTRACTING INC.
83 Carmelinas Circle, Ludlow
(413) 547-0100
Denis Baltazar, Treasurer
In-Land Contracting is a general contractor specializing in garages, exterior work, parking lots, and other types of work.

AMERICAN PEST SOLUTIONS INC.
169 William St., Springfield
(413) 781-0044
www.413pestfree.com
BOB RUSSELL, PRESIDENT
Founded in 1913, American Pest Solutions is a full-service pest-solutions company. With two offices, in Springfield and Hartford, Conn., the company serves residential and commercial customers, offering inspection, treatment, and ongoing protection.

BAYSTATE RESTORATION INC.
69 Gagne St., Chicopee
(413) 532-3473
www.baystaterestorationgroup.com
MARK DAVIAU and DON ROBERT, OWNERS
Baystate Restoration Group is a 24-hour emergency service-restoration company specializing in all areas of restoration and insurance claims due to fire, water, smoke, mold, storm, and water damage to homes and businesses.

BURGESS, SCHULTZ & ROBB, P.C.
200 North Main St., Suite 1, South Building, East Longmeadow
(413) 525-0025
www.bsrcpa.com
ANDREW ROBB, MANAGING PARTNER
Burgess, Shultz & Robb is a full-service accounting firm specializing in accounting, auditing, tax, and business planning for closely held businesses and nonprofit organizations, trusts, and estate services.

CENTER SQUARE GRILL (Fun Dining Inc.)
84 Center Square, East Longmeadow
(413) 525-0055
www.centersquaregrill.com
Michael Sakey, Bill Collins, Proprietors
Center Square Grill serves up eclectic American fare for lunch and dinner, as well as an extensive wine and cocktail selection and a kids’ menu. The facility also has a catering service and hosts events of all kinds.

CHICOPEE INDUSTRIAL CONTRACTORS INC.
107 North Chicopee St., Chicopee
(413) 538-7279
www.chicopeeindustrial.com
Carol Campbell, president
Founded in 1992, Chicopee Industrial Contractors is an industrial contracting firm specializing in all types of rigging, heavy lifting, machinery moving, machine installation, millwrighting, machine repair, heavy hauling, plant relocations, concrete pads, foundations, and structural steel installations.

COURIER EXPRESS INC.
20 Oakdale St., Springfield
(413) 730-6620
www.courierexp.com
Eric Devine, president
Courier Express is committed to providing custom, same-day delivery solutions for any shipment. Its focal point is New England, but its reach is nationwide. The company strives to utilize the latest technologies, on-time delivery, customer service, and attention to detail to separate itself from its competitors.

E.F. CORCORAN PLUMBING & HEATING CO. INC. *
5 Rose Place, Springfield
(413) 732-1462
www.efcorcoran.com
CHARLES EDWARDS and BRIAN TOOMEY, Co-OWNERS
E.F. Corcoran Plumbing and Heating, founded in 1963, is a full-service plumbing and HVAC contractor. Services include 24-hour plumbing service, HVAC system installs, design-build services, energy retrofits, system replacements and modifications, gas piping, boilers, and more.

EOS APPROACH, LLC / Proshred Security international
75 Post Office Park, Wilbraham
(413) 596-5479
www.proshred.com
JOE KELLY, OWNER
Proshred is an industry leader in on-site shredding and hard-drive destruction. The company offers a number of services, including one-time paper shredding, ongoing shredding service, hard-drive destruction, product destruction, document scanning, and drop-off shredding.

EWS PLUMBING & HEATING INC.
339 Main St., Monson
(413) 267-8983
www.ewsplumbingandheating.com
BRANT STAHELSKI, PRESIDENT
EWS Plumbing & Heating Inc. is a family-owned and operated company that designs and installs plumbing and HVAC systems. A full-service mechanical contractor, the company specializes in both residential and commercial applications.

FLETCHER SEWER & DRAIN INC.
824A Perimeter Road, Ludlow
(413) 547-8180
www.fletcherseweranddrain.com
Teri Marinello, president
Since 1985, Fletcher Sewer & Drain has provided service to homeowners as well as municipalities and construction companies for large pipeline jobs. From unblocking kitchen sinks to replacing sewer lines, Fletcher keeps up to date with all the latest technology, from high-pressure sewer jetters to the newest camera-inspection equipment.

GALLAGHER REAL ESTATE *
1763 Northampton St., Holyoke
(413) 536-7232
www.gogallagher.com
PAUL GALLAGHER, OWNER
Gallagher Real Estate is an independent brokerage that operates in Hampshire and Hampden counties in Massachusetts and Hartford County in Connecticut, and specializes in both residential and commercial properties. The company has offices in Holyoke, South Hadley, East Longmeadow, and Springfield.

GLEASON JOHNDROW LANDSCAPING INC.
44 Rose St., Springfield
(413) 727-8820
www.gleasonjohndrowlandscaping.com
Anthony Gleason II, David Johndrow, Owners
Gleason Johndrow Landscape & Snow Management offers a wide range of commercial and residential services, including lawnmowing, snow removal, salting options, fertilization programs, landscape installations, bark-mulch application, creative plantings, seeding options, pruning, irrigation installation, maintenance, and much more.

GMH FENCE CO. inc. *
15 Benton Dr., East Longmeadow
(413) 525-3361
www.gmhfence.com
GLENN HASTIE, OWNER
Serving the Western Mass. area for nearly a quarter century, GMH Fence Co. is one of the largest fence companies in the region. The company offers fence installations from a selection of wood, aluminum, steel, and vinyl fencing for residential and commercial customers.

KNIGHT MACHINE TOOL CO. INC.
11 Industrial Dr., South Hadley
(413) 532-2507
Gary O’Brien, owner
Knight Machine & Tool Co. is a metalworking and welding company that offers blacksmithing, metal roofing, and other services from its 11,000-square-foot facility.

L & L PROPERTY SERVICES, LLC
582 Amostown Road, West Springfield
(413) 732-2739
www.
RICHARD LAPINSKI, OWNER
L&L Property Services LLC is a locally owned company providing an array of property services, including lawn care, snow removal, sanding, excavations, patios and stonewalls, hydroseeding, and more.

MARKET MENTORS, LLC *
1680 Riverdale St., West Springfield
(413) 787-1133
www.marketmentors.com
Michelle Abdow, principal
A full-service marketing firm, Market Mentors handles all forms of marketing, including advertising in all media, media buying, graphic design, public relations, and event planning.

MORAN SHEET METAL INC.
613 Meadow St., Agawam
(413) 363-1548
PAUL MORAN, OWNER
Founded in 1993, Moran Sheet metal is a family-owned company specializing in custom fabrication and installation of HVAC systems for commercial clients across Western Mass. and into Central Mass.

NORTHEAST IT SYSTEMS INC.
170 Lockhouse Road, Westfield
(413) 736-6348
www.northeastit.net
Joel Mollison, president
Northeast is a full-service IT company providing business services, managed IT services, backup and disaster recovery, and cloud services, as well as a full-service repair shop for residential customers, including file recovery, laptop screen replacement, PC setups and tuneups, printer installation, virus protection and removal, and wireless installation.

RAYMOND R. HOULE CONSTRUCTION INC.
5 Miller St., Ludlow
(413) 547-2500
www.rayhoule.com
TIM PELLETIER, PRESIDENT
Raymond R. Houle Construction specializes in commercial and industrial construction. Services include general contracting, construction management, and an integrated construction-assistance program.

RODRIGUES INC.
782 Center St., Ludlow
(413) 547-6443
Antonio Rodrigues, president
Rodrigues Inc. operates Europa Restaurant in Ludlow, specializing in Mediterranean cuisine with an interactive dining experience, presenting meals cooked on volcanic rocks at tableside. Europa also offers full-service catering and banquet space.

SECOND WIND CONSULTANTS
136 West St., #102, Northampton
(413) 584-2581
www.secondwindconsultants.com
AARON TODRIN, PRESIDENT
Second Wind Consultants is a Better Business Bureau-accredited business debt-relief consulting firm that helps companies avoid bankruptcy or litigation through a debt workout.

SKIP’S OUTDOOR ACCENTS INC.
1265 Suffield St., Agawam
(413) 786-0990
www.skipsonline.com
JOHN and SCOTT ANSART, OWNERS
Skip’s Outdoor Accents specializes in a wide range of outdoor products, including sheds and garages, gazebos, swingsets, outdoor furniture, yard and garden products, weathervanes and cupolas, indoor furniture, playhouses, and pet structures.

SUMMIT CAREERS INC.
85 Mill St., Suite B, Springfield
(413) 733-9506
www.summetcareers.inc
DAVID PICARD, OWNER
Summit Careers provides temporary, temp-to-hire, and direct-hire services for clients in a variety of sectors, including light industrial, warehouse, professional trades, administrative, accounting, and executive.

TAPLIN YARD, PUMP & POWER (M. Jags Inc.)
120 Interstate Dr., West Springfield
(413) 781-4352
www.fctaplin.com
Martin Jagodowski, president
Taplin has been servicing the local area since 1892, and is an authorized dealer for parts, equipment, service, and accessories for a wide range of brands. It boasts a large inventory of zero-turn mowers, commercial lawn equipment, lawnmowers, lawn tractors, trimmers, blowers, generators, pressure washers, pole saws, sprayers, chainsaws, and more.

VANGUARD DENTAL, LLC
1730 Boston Road, Springfield
(413) 543-2555
www.vanguarddentistry.com
DR. YOGITA KANORWALLA, PRINCIPAL
Vanguard Dental is a full-service dental practice specializing in same-day crowns, dental implants, root canals, bridges and dentures, Invisalign, and cosmetic dentistry.

WANCZYK EVERGREEN NURSERY INC.
166 Russell St., Hadley
(413) 584-3709
www.wanczynursery.com
MICHAEL WANCZYK, OWNER
Wanczyk Nursery has been a premier plant grower in the Pioneer Valley since 1954. The family-owned business offers many kinds of trees, shrubs, bushes, and flowers.

WEBBER & GRINNELL INSURANCE AGENCY INC.
8 North King. St., #1, Northampton
(413) 586-0111
www.webberandgrinnell.com
BILL GRINNELL, PRESIDENT
Webber & Grinnell’s roots can be traced back to 1849, when A.W. Thayer opened an insurance agency on Pleasant St. in Northampton. The agency offers automotive, homeowners, and business coverage, as well as employee benefits.

Sections Supplements
A list of exhibitors taking part on May 5

Adam Quenneville Roofing & Siding

(413) 536-5955

160 Old Lyman Road

South Hadley, MA 01075

www.1800newroof.net

Booths: 25 & 26

Affiliated Chambers of Commerce of Greater Springfield Inc.

(413) 787-1555

1441 Main St.

Springfield, MA 01103

www.myonlinechamber.com

Booth: 74

After Hours DJ & AV Rental

(413) 562-2632

1310 Russell Road

Westfield, MA 01085

www.afterhoursdj.net

Booths: 43 & 44

American Convention Services

(413) 739-6811

Springfield, MA 01104

www.americanconventionservice.net

Booth: 31

An African American Point of View

(413) 796-1500

688 Boston Road, Suite B

Springfield, MA 01119

www.afampointofview.com

Booth: 84

Answer Is Fitness

(888) 270-3640

1739 Allen St.

Springfield, MA 01118

www.answerisfitness.com

Booths: 68 & 69

Bay Path College

(800) 782-7284

588 Longmeadow St.

Longmeadow, MA 01106

www.baypath.edu

Booth: 189

Bert Hill Moving and Storage

(413) 485-0050

978 Southampton Road

Westfield, MA 01085

www.berthill.com

Booth: 114

BusinessWest & The Healthcare News

(413) 781-8600

1441 Main St.

Springfield, MA 01103

www.businesswest.com

Booth: 54

Career Point

(413) 532-4900

850 High St.

Holyoke, MA 01040

www.careerpointma.org

Booth: 138

Catuogno Court Reporting and Sten-Tel Transcription

(413) 746-8100

One Monarch Place, 1414 Main St.

Springfield, MA 01144

www.catuogno.cc

Booth: 50

Chicopee Savings Bank

(800) 662-0974

70 Center St.

Chicopee, MA 01014

www.chicopeesavings.com

Booth: 99

Clear Channel Radio

Phone (413) 781-1011

1331 Main St., Suite 400

Springfield, MA 01103

www.mix931.com

Booth: 56

Comcast Business Services

(413) 730-4540

3303 Main St.

Springfield, MA 01107-1111

www.comcast.com/business

Booth: 34

Constellation New Energy

(617) 772-7500

116 Huntington Avenue, Suite 700

Boston, MA 02116

www.newenergy.com

Booth: 102

Country Bank

(413) 967-6221

75 Main St.

Ware, MA 01082

www.countrybank.com

Booth: 92

Crestview Country Club

(413) 786-2593

Shoemaker Lane

Agawam, MA 01001

www.crestviewcc.org

Booth: 42

DiGrigoli Salons

(413) 827-8888

1578 Riverdale St.

West Springfield, MA 01089

www.digrigoli.com

Booths: 195 & 196

Eastfield Mall

(413) 543-8000

1655 Boston Road, Unit A11

Springfield, MA 01129

www.eastfieldmall.com

Booth: 192

EDC of Western Mass.

(413) 593-6421

1441 Main St.

Springfield, MA 01103

www.westernmassedc.com

Booth: 73

Elms College

(413) 594-2761

291 Springfield St.

Chicopee, MA 01013

www.elms.edu

Booth: 110

Fandotech

(866) 514-4415

78 Interstate Dr.

West Springfield, MA 01089

www.fandotech.com

Booth: 115

Fasttrack Airport Parking

(800) 590-6789

24 Ella Grasso Turnpike

Windsor Locks, CT 06096

www.avistarparking.com/fasttrack

Booth: 27

Forest Park Zoo

(413) 733-2251

302 Sumner Ave.

Springfield, MA 01138

www.forestparkzoo.org

Booth: 194

Freedom Credit Union

(413) 739-6961

P.O. Box 3009

Springfield, MA 01101

www.freedomcoop.com

Booth: 199

FutureWorks

(413) 858-2800

1 Federal St., Building 103-3

Springfield, MA 01105

www.getajob.cc

Booth: 72

Get Set Marketing, LLC

Phone (413) 781-7800

125 Main St.

Springfield, MA 01105

Booth: 65

Hampton Inn & Days Inn

Phone (413) 593-1500

600 Memorial Dr.

Chicopee, MA 01105

www.chicopee.hamptoninn.com

Booth: 131

Harrington Insurance Agency Inc.

(508) 219-0209

www.harringtonsaves.com

Booth: 190

Health New England

(413) 233-3178

One Monarch Place, Suite 1500

Springfield, MA 01144

www.healthnewengland.com

Booths: 90 & 100

H.L. Dempsey Co.

(413) 736-8742

103 Baldwin St.

West Springfield, MA 01089

www.hldempsey.com

Booths: 35 & 45

Holyoke Community College

(413) 538-7000

303 Homestead Ave.

Holyoke, MA 01040

www.hcc.edu

Booth: 60

Holyoke Gas & Electric Department

(413) 536-9463

One Canal St.

Holyoke, MA 01040

www.hged.com

Booths: 197 & 198

H&R Block

www.hrblock.com

Booth: 86

La Voz Hispana Newspaper

(203) 865-2272

51 Elm St., Suite 307

New Haven, CT 06510

www.lavozhispanact.com

Booth: 63

Landmark at Monastery Heights

(413) 781-1282

110 Monastery Ave.

West Springfield, MA 01089

www.landmarkseniorliving.com

Booth: 96

Liberty Mutual Insurance

(413) 567-2000

175 Dwight Road

Longmeadow, MA 01106

www.libertymutual.com

Booth: 98

Lincoln Culinary Institute

(866) 672-4337

1760 Mapleton Ave.

Suffield, CT 06078

www.lincolnedu.com/schools/lincoln-culinary-institute

Booth: 180

MacDuffie School

(413) 734-4971

One Ames Hill Dr.

Springfield, MA 01105

www.macduffie.org

Booth: 61

n Mary Kay Cosmetics

(413) 530-1786

www.www.marykay.com/jmcnulty8

Booth: 137

MassLive, LLC

(413) 733-2000

32 Hampden St., 4th Floor

Springfield, MA 01103

www.masslive.com

Booths: 70 & 80

MassMutual Center

(413) 787-6610

1277 Main St.

Springfield, MA 01103

www.massmutualcenter.com

Booth: 91

McIntire Business Products

(800) 847-2463

128K Hall St.

Concord, New Hampshire 03301

www.mbp-inc.com

Booth: 17

Mercy Medical Center Bloodmobile

Phone (413) 748-9000

271 Carew St.

Springfield, MA 01104

www.mercycares.com

Booths: 175-179

Meyers Brothers Kalicka, P.C.

(413) 536-8510

330 Whitney Ave., Suite 800

Holyoke, MA 01040

www.meyerskalicka.com

Booth: 30

MJ Norton Security Inc.

(888) 734-0707

318 Griffith Road

Chicopee, MA 01022

www.mjnortonsecurity.com

Booth: 132

Moriarty & Primack, P.C.

(413) 739-1800

1414 Main St., Suite 1300

Springfield, MA 01144

www.mass-cpa.com

Booth: 95

NECS

(800) 321-NECS

www.necs.biz

Booth: 183

New England Financial Group

(860) 521-2250

17 North Main St.

West Hartford, CT 06107

www.nefghartford.com

Booth: 83

New England Tractor Trailer Training School

(800) 243-3544

32 Field Road

Somers, CT 06071

www.nettts.com

Booth: 184

Northeast Security Solutions Inc.

(413) 733-7306

33 Sylvan St.

West Springfield, MA 01089

www.northeastsecuritysolutions.com

Booth: 82

Peter Pan Bus Lines

(800) 343-9999

P.O. Box 1776

Springfield, MA 01102

www.peterpanbus.com

Booths: 75 & 76

Pioneer Valley Planning Commission

(413) 781-6045

60 Congress St., Floor 1

Springfield, MA 01104

www.pvpc.org

Booth: 133

Porter & Chester Institute

(413) 593-3339

134 Dulong Circle

Chicopee, MA 01022

www.porterchester.com

Booth: 3

ProShred Security

(413) 596-5479

75 Post Office Park

Wilbraham, MA 01095

www.proshred.com

Booth: 140

Regional Employment Board of Hampden County Inc.

(413) 755-1357

1441 Main St.

Springfield, MA 01103

www.rebhc.org

Booth: 103

Reminder Publications

(413) 525-3247

280 North Main St., Suite 1

East Longmeadow, MA 01028

www.thereminder.com

Booth: 207

The Republican

(413) 788-1000

1860 Main St.

Springfield, MA 01103

www.masslive.com

Booth: 81

ResaVue Exhibits

(860) 627-6399

10 Stran Road

Milford, CT 06460

www.resavue.com

Booth: 1

Roger L. Putnam Vocational Technical High School

(413) 787-7424

1300 State St.

Springfield, MA 01109

www.sps.springfield.ma.us

Booths: 200 & 201

Roger Sitterly & Son, Inc.

(800) 533-1171

P.O. Box 2530

Springfield, MA 01101

www.sitterlymovers.com

Booth: 87

Royal & Klimczuk, LLC

(413) 586-2288

1350 Main St., 4th Floor

Springfield, MA 01103

www.rkesq.com

Booth: 89

RRD Technologies

(413) 786-5255

80 Ramah Circle South

Agawam, MA 01001

www.rrd-tech.com

Booth: 185

Sage Engineering and Contracting Inc.

(413) 562-4884

199 Servistar Industrial Way, Suite 2

Westfield, MA 01085

www.sage-llc.com

Booth: 135

Sheraton Springfield Monarch Place Hotel

(413) 781-1010

One Monarch Place

Springfield, MA 01144

www.sheraton.com/springfieldma

Booth: 160

S.J. Services Inc.

(800) 281-1665

52 Robbins Road

Springfield, MA 01104

www.sj-services.com

Booth: 94

Spirit of Springfield

(413) 733-3800

101 State St., Suite 220

Springfield, MA 01103

www.spiritofspringfield.org

Booth: 40

Springfield Armor

(413) 746-3263

One Monarch Place, Suite 220

Springfield, MA 01144

www.nba.com/dleague/springfield

Booth: 62

Springfield Business Improvement District

(413) 781-1591

1441 Main St., 1st Floor

Springfield, MA 01103

www.springfielddowntown.com

Booth: 191

Springfield College

(413) 748-3000

263 Alden St.

Springfield, MA 01109

www.springfieldcollege.edu

Booth: 101

Springfield Falcons Hockey Club

(413) 739-3344

45 Falcons Way

Springfield, MA 01103

www.falconsahl.com

Booth: 125

STCU Credit Union

(413) 732-9812

145 Industry Ave.

Springfield, MA 01104

www.stcu.com

Booth: 67

Steve Lewis Subaru

(413) 584-3292

48 Damon Road

Northampton, MA 01060

www.stevelewissubaru.com

Booths: 38 & 39, 48 & 49

TD Bank

(413) 748-8231

1441 Main Street

Springfield, MA 01103

www.tdbank.com

Booth: 85

United Personnel

(413) 736-0800

1331 Main St., Suite 100

Springfield, MA 01103

www.unitedpersonnel.com

Booth: 64

Univision-TV 43

(860) 278-1818

One Constitution Plaza, 7th Floor

Hartford, CT 06103

www.wuvntv.com

Booths: 32 & 33

Valley Communications Systems Inc.

(413) 592-4136

20 First Ave.

Chicopee, MA 01020

www.valleycommunications.com

Booths: 187 & 188

Verizon

(800) 941-9900 begin_of_the_skype_highlighting              (800) 941-9900      end_of_the_skype_highlighting 

www.verizon.com

Booth: 55

Western Mass Wellness, LLC

(413) 732-9355

West Springfield, MA 01089

www.westernmasswellness.com

Booth: 53

Western New England College

(413) 782-3111

1215 Wilbraham Road

Springfield, MA 01119

www.wnec.edu

Booth: 71

Westfield State College

(413) 572-8020

577 Western Ave.

Westfield, MA 01086

www.wsc.ma.edu

Booth: 105

Westover Job Corps

(413) 593-4000

103 Johnson Road

Chicopee, MA 01022

www.westoverjobcorps.com

Booth: 2

WFCR 88.5 FM & WNNZ 640 AM Public Radio

Phone (413) 577-0779

Hampshire House, UMass

131 County Circle

Amherst, MA 01003-9257

www.wfcr.org

Booth: 104

WGBY

(413) 781-2801

44 Hampden St.

Springfield, MA 01103

www.wgby.org

Booth: 93

Whalley Computer Associates

(413) 569-4200

One Whalley Way

Southwick, MA 01077

www.wca.com

Booth: 15

Wilbraham & Monson Academy

(413) 596-6811

423 Main St.

Wilbraham, MA 01095

www.wmacademy.org

Booths: 57 & 58

WMAS 94.7 FM & ESPN 1450 AM

(413) 737-1414

1000 West Columbus Ave.

Springfield, MA 01105

www.947wmas.com

www.espnspringfield.com

Booth: 14

Zasco Productions, LLC

(800) 827-6616

340 McKinstry Ave., Suite 400

Chicopee, MA 01013

www.zascoproductions.com

Booths: 202 & 203

Special Coverage Super 60

Reconfigured Program Recognizes Businesses, Nonprofits in Five Categories

After almost 40 years, Super 60 was in need of a change. This year, it got one.

The Springfield Regional Chamber revamped its popular business-recognition program in 2023 to honor companies and organizations across five categories, not merely the traditional ‘Revenue’ and ‘Growth.’

The new categories are ‘Start-Up,’ ‘Give Back,’ and ‘Non-Profit.’ The Start-Up category recognizes businesses that have achieved remarkable success during their early years of operation, the Give Back category recognizes businesses that made significant contributions to local communities and organizations, and the Non-Profit category recognizes organizations that have displayed selfless dedication to serving the community through exceptional programming and support.

These additions have successfully invited many new businesses to the podium for the awards ceremony, to be held on Nov. 9 at the MassMutual Center, said chamber President Diana Szynal.

“What we want to accomplish with these new categories is recognition that there are different measures of success,” she told BusinessWest. “And it’s a way to award more members across various sectors for their success.”

This year’s winners represent numerous communities across many industries, including dining, automotive, manufacturing, finance, sports, and many more.

“We are thrilled to celebrate the incredible diversity and innovation within our business community through this year’s Super 60 program,” Szynal said. “Small businesses are the heart and soul of our region, and we’re excited to celebrate so many nonprofits that make a difference in our community. As we continue to overcome the challenges posed by the pandemic, it’s more important than ever to shine a light on the accomplishments and unwavering resilience of our local businesses and nonprofits.”

Save the Date

The awards program — sponsored by Health New England, WWLP-22 News, bankESB, Stand Out Truck, Marketing and Cupcakes, the Republican, and Meyers Brothers Kalicka, P.C. — will feature keynote speaker Ashley Kohl, president and founder of Ohana School of Performing Arts, and emcee Rich Tettemer, WWLP anchor.

Tickets for the event — $60 for chamber members and $75 for non-members — can be purchased at springfieldregionalchamber.com. Tables of eight and 10 can also be reserved.

The event attracts more than 500 business leaders each year. The honorees, 12 per category, are:

Revenue:


Whalley Computer Associates Inc.
Mercedes Benz of Springfield
Tighe & Bond Inc.
Adam Quenneville Roofing & Siding Inc.
American Environmental Inc.
Baltazar Contractors Inc.
Baystate Blasting Inc.
Braman Chemical Enterprises Inc.
Freedom Credit Union
Golden Years Homecare Services
Keiter Corp.
L&C Prescriptions Inc.

Growth:


Springfield Hockey LLC
The Coating House Inc.
Link to VR
Ace Asphalt Maintenance Inc. 
Court Square Group Inc.
Jack Goncalves & Sons Inc. 
Monty’s Motorsports LLC 
Tobiko Sushi 
Tavares and Branco Enterprises Inc./Villa Rose
Vanguard Dental LLC 
Vanished Valley Inc. 
Yellow Ribbon Trucking Inc.  

Start-Up:


Monsoon Roastery LLC
Something Royal Party Co.
Mango Fish Art / Proud of U Jewelry
Ludlow Animal Clinic Inc.
Western Mass Heating, Cooling & Plumbing Inc.
Link to VR
Upscale Socks
Rozki Rides
1636 North
Colorful Resilience
Bridge2Homecare LLC
Feel Good, Shop Local 

Give Back:


Anderson Cleaning
Appleton Corp.
Focus Springfield Community TV
Gary Rome Hyundai Inc.
Keiter Corp.
Mercedes Benz of Springfield
MGM Springfield
Pioneer Valley Financial Group
Polish National Credit Union
Springfield Hockey LLC
Stand Out Truck
Tavares and Branco Enterprises Inc./Villa Rose  

Non-Profit:


Springfield Partners for Community Action Inc.
Valley Opportunity Council Inc.
413 Elite Foundation
Second Chance Animal Services Community Veterinary Hospital
The Horace Smith Fund
Hampden County Career
Center Inc.
Caring Health Center
WestMass ElderCare Inc.
Springfield Rescue Mission
Jewish Federation of Western Massachusetts
Revitalize Community Development Corp.
Clinical & Support Options Inc.

REVENUE Category

Whalley Computer Associates Inc.

One Whalley Way, Southwick, MA 01077

(413) 596-4200

www.wca.com

Michael Sheil, President

Whalley Computer Associates offers data-center services, cloud backup, managed services, training, desktop services, network services, and staff-augmentation services. The company focuses its work in the corporate, finance, healthcare, K-12, higher education, retail, and SMB industries.

Mercedes-Benz of Springfield

295 Burnett Road, Chicopee, MA 01020

(413) 624-4100

www.mbspringfield.com

Peter and Michelle Wirth, Owners

Mercedes-Benz of Springfield serves the Springfield area from its Chicopee facility filled with the latest Mercedes-Benz vehicles. The dealership also includes an expert service center, parts center, and tires center. Factory-certified experts offer professional service, maintenance, and repairs, including one-hour express service.

Tighe & Bond Inc.

53 Southampton Road, Westfield, MA 01085

(413) 562-1600

www.tighebond.com

Robert Belitz, President and CEO

Tighe & Bond offers engineering, design, planning, and environmental-consulting services, with focuses in building, transportation, water and wastewater engineering, coastal and waterfront solutions, environmental consulting, GIS and asset management, landscape architecture and urban design, civil engineering, and site planning.

Adam Quenneville Roofing & Siding Inc.

160 Old Lyman Road, South Hadley, MA 01075

(413) 536-5955

www.1800newroof.net

Adam Quenneville, CEO

Adam Quenneville Roofing & Siding offers a wide range of residential and commercial services, including new roofs, retrofitting, roof repair, roof cleaning, vinyl siding, replacement windows, and the no-clog Gutter Shutter system. The company has earned the BBB Torch Award for trust, performance, and integrity.

American Environmental Inc.

18 Canal St., Holyoke, MA 01040

(413) 322-7190

www.amerenviro.com

Charles Hughes, President

American Environmental is a family-owned business providing services like asbestos abatement, structural demolition, boiler removal, commercial lead abatement, concrete cutting, floor preparation, interior demolition, water-jet blasting, roll-off service, and shot blasting. It has worked with property managers, schools, universities, hospitals, churches, stores, industrial sites, and public facilities.

Baltazar Contractors Inc.

83 Carmelinas Circle, Ludlow, MA 01056

(413) 583-6160

www.baltazarcontractors.com

Paulo Baltazar, President

Baltazar Contractors is a heavy civil construction company with services in utility construction, roadway construction, site work and development, culvert and bridge construction, earth support and shoring, and trenchless technology. The company has remained family-owned over three decades in business.

Baystate Blasting Inc.

36 Carmelinas Circle, Ludlow, MA 01056

(413) 583-4440

www.baystateblasting.com

Dinis Baltazar, President and CEO

Baystate Blasting offers services in ledge and rock removal, rock blasting, and rock crushing. It performs large and small construction-site preparation, road and highway work, line drilling and trench work, quarry shots, and residential work such as foundations and in-ground pools. It is federally licensed as both a dealer and user of explosive materials.

Braman Chemical Enterprises Inc.

147 Almgren Dr., Agawam 01001

(413) 732-9009

www.braman.biz

Gerald Lazarus, President

Braman has been serving New England since 1890, using state-of-the-art pest-elimination procedures for commercial and residential customers, and offering humane removal of birds, bats, and other nuisances through its wildlife division. The company has offices in Agawam, Worcester, and Lee, as well as Hartford and New Haven, Conn.

Freedom Credit Union

1976 Main St., Springfield, MA 01103

(413) 739-6961

www.freedom.coop

Glenn Welch, President and CEO

Freedom Credit Union is a credit union that offers banking and loan services to businesses, the cannabis industry, and individuals. It also offers insurance plans for individuals and an investment-services division. The institution celebrated its centennial in 2022 and regularly involves customers and the community in philanthropic outreach.

Golden Years Homecare Services

16 Shaker Road, East Longmeadow, MA 01028

(413) 209-8208

www.goldenyearsusa.com

Cesar Ruiz Jr., President and CEO

Golden Years Homecare is dedicated to providing exceptional, in-home care to clients, offering peace of mind, dignity, and comfort. Comprehensive and personalized care meets the needs of clients and their families through the careful matching of client and caregiver. Golden Years offers programs including aroma, music, and laughter therapies, as well as specialized veteran and dementia care.

Keiter Corp.

35 Main St., Florence, MA 01062

(413) 586-8600

www.keiter.com

Scott Keiter, President

Keiter Corp. is a construction-services company working with clients on residential, commercial, industrial, and institutional projects of all sizes. The firm is divided into four divisions: Keiter Builders (commercial and institutional construction), Keiter Homes (residential construction), Hatfield Construction (excavation, site work, and structural concrete), and Keiter Properties (real estate and rental).

L&C Prescriptions Inc.

155 Brookdale Dr., Springfield, MA 01104

(413) 781-2996

www.medibubble.com

Dr. Kara James, President

L&C Prescriptions, the parent company for Louis & Clark Pharmacy, provides medication solutions to individuals, healthcare providers, and assisted-living, independent-living, and memory-care communities, and offers online prescription refills, MediBubble pre-packaged pills, blister packs to manage daily medications, vial synchronization, consultations with registered pharmacists, and a delivery service.

 Growth Category

Springfield Hockey LLC

1 Monarch Place, Springfield, MA 02110

(413) 746-4100

www.springfieldthunderbirds.com

Nathan Costa, President

Springfield Hockey LLC, better known as the Springfield Thunderbirds, is the local affiliate of the St. Louis Blues and and the American Hockey League’s 2021-22 Eastern Conference champion. Playing its home games at the MassMutual Center since its inception in 2016, the team gives back to the community in multiple ways, like the Thunderbirds Foundation, Stick to Reading school programs, Hometown Salute, Frontline Fridays, and more.

The Coating House Inc.

15 Benton Dr., Suite 14, East Longmeadow, MA 01028

(877) 987-3100

www.thecoatinghouse.com

Kim Casineau, President

The Coating House is a fastener and hardware supplier and authorized Loctite service center, allowing it the ability to serve customers in a wide range of industries. The company has been sealing and locking fasteners, fittings, and bolts since 1980 and is a woman-owned company and a pioneer in the pre-applied process.

Link to VR

501 Boylston St., 10th Floor, Boston, MA 02116

(617) 588-2109

www.linktovr.com

Edward Zemba, CEO

Link to VR is an XR media agency that helps organizations implement growth-based solutions using the VR/AR platform. It offers in-house development and partnership opportunities to enterprise customers ready to leverage the transformative technology of spatial computing. Whether it’s on-boarding leadership teams or designing custom XR solutions, it strategically positions clients to realize the full potential of this computing platform.

Ace Asphalt Maintenance Inc.

63 Doyle Ave., Springfield, MA 01104

(413) 537-6156

www.aceasphaltco.com

James Gordon, Owner

For more than 20 years, Ace Asphalt Maintenance has been a premier paving company serving Western Mass. and Northern Conn., offering a one-year warranty on all driveway installations. Services include asphalt driveways, commercial sealcoating, commercial paving, crack filling, patching, and asphalt milling.

Court Square Group Inc.

1350 Main St., Springfield, MA 01103

(413) 746-0054

www.courtsquaregroup.com

Keith Parent, CEO

Court Square Group is a leading managed-service technology company with a focus exclusively on life science. Its business-focused approach has supported many life-science startups as well as some of the largest life-science companies. The team’s expertise provides technical, compliance, and audit-readiness support.

Jack Goncalves & Sons Inc.

172 Munsing St., Ludlow, MA 01056

(413) 583-8782

Joquin Goncalves, President and Treasurer

Jack Goncalves & Sons primarily operates in the excavation and grading and building construction industry, and has been in business for more than a half-century.

 

Monty’s Motorsport LLC

1 Arch Road, Westfield, MA 01085

(413) 642-8199

www.montysmotorsports.com

Monty Geer, Owner

Monty’s Motorsport is a parts, sales, service, and gear store for motorsport vehicles, such as four-wheelers, dirt bikes, motorcycles, electric bikes, street bikes, and more. It offers new and used vehicles, with financing options available, as well as services such as winterization, battery inspections, accessory installations, chain adjustments, oil and filter changes, and full engine rebuilds.

Tobiko Sushi

110 Airport Road, Westfield, MA 01085

(413) 642-8155

www.tobiko-sushi-sushi-restaurant.business.site

Sokharun Yim, Owner

Located in the terminal building at Westfield-Barnes Airport, this eatery opened as Papps Bar & Grill in 2014. A change in ownership brought a new focus, and Tobiko Sushi now specializes in sushi, ramen, and hibachi. Taking advantage of its close-up airport location, large windows offer views of the Barnes complex and the landscape beyond.

Tavares and Branco Enterprises Inc./Villa Rose

1428 Center St., Ludlow, MA 01056

(413) 547-6667

www.villaroserestaurant.com

Tony Tavares, Owner

Tavares and Branco Enterprises owns and operates the Villa Rose Restaurant, lounge, and banquet hall, specializing in Portuguese and American cuisine. With a capacity of 150, the facility caters for parties, funerals, and weddings of 30 people or more. Villa Rose also offers breakfast and brunch for those who are looking to book a shower, seminar, business meeting, corporate functions, and more.

Vanguard Dental LLC

1876 Boston Road, Wilbraham, MA 01095

(413) 543-2555

www.vanguarddentistry.com

Dr. Yogita Kanorwalla, Owner

Yogita Kanorwalla, DMD, has more than 15 years of experience in dentistry. She utilizes the latest technology and techniques, with services including dentures, cosmetic dentistry, root-canal therapy and endodontics, extractions, same-day crowns, restorative dentistry, sedation dentistry, periodontics, dental implants and restorations, teeth whitening, Invisalign, sports guards, dry-mouth therapy, patient forms, and laser snoring treatment.

Vanished Valley Inc.

782 Center St., Ludlow, MA 01056

(413) 610-1572

www.vanishedvalley.com

Mike Rodrigues, Restaurant Owner;

Josh Britton, Brewery Owner

Vanished Valley Inc. is a small-batch brewery that is family- and pet-friendly and holds events in its taproom and beer garden. The restaurant menu includes appetizers, pizzas, burgers, sandwiches, and barbeque. On tap, the brewery offers IPAs, seltzers, lagers, ales, and stouts, as well as wine and spirits.

Yellow Ribbon Trucking Inc.

265 Bay Road, Hadley, MA 01035

(413) 320-2644

www.yellowribbontrucking.com

Chris Omasta, Owner

Yellow Ribbon Trucking was established to fill the need of large trucks and heavy hauling services for local construction. It specializes in assisting general contractors and paving companies in facilitating the transportation of materials to and from job sites. It offers trucking, light excavations, landscaping, and snow-removal services, and works with homeowners, businesses, and contractors on the state and federal levels.

 START-UP CATEGORY

Monsoon Roastery LLC

250 Albany St., Springfield, MA 01105

(413) 366-1123

www.monsoonroastery.com

Tim Monson, Owner

Monsoon is an environmentally conscious community coffee roaster with the goal of helping people drink better coffee both at home and on the go. It offers a walk-up, espresso bar where customers can order coffee drinks to enjoy on an outdoor patio, or coffee cans to take home. It also offers an array of local treats from neighboring businesses.

Something Royal Party Co.

Agawam, MA

(413) 334-2548

www.somethingroyalpartyco.com

Alexandria Holbrook, Owner

Something Royal Party Company was established in 2021, aiming to bring joy and magic to even the smallest of events. This party company specializes in live character interactions, including additional add-on services to customize an event to bring a child’s dream to life. Something Royal provides high-quality costumes, wigs, and other materials, and its characters look and act as if they walked directly out of their movies and storybooks.

Mango Fish Art / Proud of U Jewelry

Easthampton, MA

(833) 446-2646

www.mangofishinc.com

Lori Novis, Founder

By weaving creativity with social responsibility, Mango Fish aims to empower and address women living in poverty through employment opportunities and mentoring. Founder Lori Novis later realized that the jewelry business she started while living in the Caribbean could be scaled up to showcase and highlight the official colors of educational institutions and sororities, and created the Proud of U. gift collection.

Ludlow Animal Clinic Inc.

200 Center St., #13, Ludlow, MA 01056

(413) 583-4222

Dr. Eva Rodriguez, Owner

Ludlow Animal Clinic offers a variety of services to dogs and cats. It provides on-site dental treatment, vaccinations, parasite prevention, surgery, radiology, geriatric medicine, hematology laboratory services, and end-of-life counseling. Dr. Eva Rodriguez has an interest in general wellness, preventive medicine, internal medicine, and dermatology.

Western Mass Heating, Cooling & Plumbing Inc.

4 South Main St., Suite K, Haydenville, MA 01039

(413) 268-7777

www.westernmassheatingcooling.com

Scott Cernak, CEO

For more than two decades, the team behind Western Mass Heating & Cooling serviced the residential market in Western Mass. under M.J. Moran. Spun off as a separate company in early 2020, the company has a wealth of experience in the residential HVAC and plumbing sectors. Services include indoor air quality, heating systems, cooling systems, and plumbing services.

Link to VR

501 Boylston St., 10th Floor, Boston, MA 02116

(617) 588-2109

www.linktovr.com

Edward Zemba, CEO

Link to VR is an XR media agency that helps organizations implement growth-based solutions using the VR/AR platform. It offers in-house development and partnership opportunities to enterprise customers ready to leverage the transformative technology of spatial computing. Whether it’s on-boarding leadership teams or designing custom XR solutions, it strategically positions clients to realize the full potential of this computing platform.

 

Upscale Socks

Springfield, MA

(413) 219-3088

www.upscalesocks.com

Lenny Underwood, Owner

Upscale’s collection of socks includes colorful, vibrant, fun, and meaningful styles for the entire family. The socks are made from 80% combed cotton, 17% spandex, and 3% nylon. Since its inception, it has supported local nonprofit organizations and schools with its Suit Your Soles campaign, matching a sock donation for every purchase. Upscale has also given away college scholarships to a deserving scholars.

Rozki Rides

Springfield, MA

(413) 314-3154

www.rozkirides.com

Jessica Rozki, Owner

Rozki Rides provides professional, reliable transportation services for children and teens. With door-to-door service along a diverse range of locations ranging from school to virtual learning facilitation programs to grandma’s house, Rozki gets children safely to their destination. The company also offers charter services for trips and transportation to wedding parties, showers, and other special events.

1636 North

220 Worthington St., Springfield, MA 01103

(413) 785-4025

www.1636north.com

Julie Molinary, Owner

Touting ‘elevated dining,’ 1636 North offers on-site dining (including outdoor seating) as well as catering services. Reflecting a variety of culinary influences, entrees range from herb-crusted New Zealand lamb chops to blackened lemon pepper salmon to Caribbean jerk chicken.

Colorful Resilience

201 Park Ave., Suite 9, West Springfield, MA 01089

(413) 213-2979

www.colorfulresilience.com

Mayrena Guerrero, CEO

Colorful Resilience is an outpatient mental-health services office that provides therapy (primarily, but not exclusively) to BIPOC, LGBTQ+, first-generation, and immigrant individuals. Due to a lack of clinical representation and cultural competency in the mental-health field, these communities have historically been underserved, and Colorful Resilience hopes to remedy such disparity.

Bridge2Homecare LLC

120 Maple St., Springfield, MA 01103

(413) 285-7755

www.bridge2homecare.net

Jessica Dennis, Owner

Bridge2Homecare is a healthcare agency specializing in a wide range of skilled-nursing services. Its goal is to help patients overcome an illness or injury and regain independence and self-sufficiency. It offers services for individuals who need assistance with skilled-nursing services, memory care (for those with dementia and Alzheimer’s disease), orthopedic recovery care, post-surgery recovery care, and more.

Feel Good, Shop Local

www.feelgoodshoplocal.com

Michelle Wirth, Founder

Fueled by the COVID-19 crisis, Michelle Wirth founded Feel Good Shop Local in 2020 to ensure that local small businesses would not be left out of the online shopping and discovery experience. Focused on selling consumer lifestyle goods and services, it has brought local small businesses and artisans of Western Mass. and Northern Conn. to one online marketplace for customers to discover, shop, and have items shipped to their door.

GIVE BACK CATEGORY

Anderson Cleaning

103 Wayside Ave., West Springfield, MA 01089

(413) 306-5053

www.andersoncleaning.com

Anderson Gomes, President and CEO

Anderson Cleaning’s commercial services include office cleaning, healthcare cleaning, janitorial cleaning, supply management, day porter services, post-mortem cleaning, consulting services, biohazard remediation, and green cleaning. Its portfolio includes healthcare facilities, offices, retail stores, and industrial businesses. It earned Green Seal Certification, emphasizing its dedication to eco-friendly cleaning.

Appleton Corp.

800 Kelly Way, Holyoke, MA 01040

(413) 536-8048

www.appletoncorporation.com

Matt Flink, President

Appleton Corp., a division of the O’Connell Companies, provides property, facilities, and asset-management services, along with accounting and financial services, to managers and owners of commercial and residential properties across New England. Its services include transportation management, real-estate services for nonprofits, troubled-asset and repositioning services, and development analysis.

Focus Springfield Community TV

1200 Main St., Springfield, MA 01103

(413) 241-7500

www.focusspringfield.com

Stephen Cary, Interim Executive Director

The mission of Focus Springfield is to improve quality of life for Springfield residents by stimulating economic development, community building, education, training, and promoting the benefits of living, learning, and working in the city. The station showcases the cultural and educational achievements of local citizens and provides training to encourage individual and community-based programming.

Gary Rome Hyundai Inc.

150 Whiting Farms Road, Holyoke, MA 01040

(413) 536-4328

www.garyromehyundai.com

Gary Rome, President

In its 26 years of operation, Gary Rome Hyundai, offering new and used vehicle sales, service, and parts, has become one of the most successful Hyundai dealerships in the U.S., and was named TIME magazine’s Dealer of the Year for 2023. Recognized in many ways for his dealership’s community involvement and support of local organizations, Gary Rome was also named a Difference Maker by BusinessWest earlier this year.

Keiter Corp.

35 Main St., Florence, MA 01062

(413) 586-8600

www.keiter.com

Scott Keiter, President

Keiter Corp. is a construction-services company working with clients on residential, commercial, industrial, and institutional projects of all sizes. The firm is divided into four divisions: Keiter Builders (commercial and institutional construction), Keiter Homes (residential construction), Hatfield Construction (excavation, site work, and structural concrete), and Keiter Properties (real estate and rental).

Mercedes-Benz of Springfield

295 Burnett Road, Chicopee, MA 01020

(413) 624-4100

www.mbspringfield.com

Peter and Michelle Wirth, Owners

Mercedes-Benz of Springfield serves the Springfield area from its Chicopee facility filled with the latest Mercedes-Benz vehicles. The dealership also includes an expert service center, parts center, and tires center. Factory-certified experts offer professional service, maintenance, and repairs, including one-hour express service.

 

MGM Springfield

One MGM Way, Springfield, MA 01103

(413) 273-5000

www.mgmspringfield.mgmresorts.com

Chris Kelley, President and COO

MGM Springfield recently celebrated five years of operation in downtown Springfield, offering a host of slot machines and table games, numerous restaurants, a hotel, and entertainment at Symphony Hall, Roar! Comedy Club, ARIA Ballroom, the MassMutual Center, and an outdoor plaza.

Pioneer Valley Financial Group

535 East St., Ludlow, MA 01056

(413) 589-1500

www.pvfinancial.com

Charles Meyers, Edward Sokolowski, and Joseph Leonczyk, Founding Partners

Pioneer Valley Financial Group is a financial-planning service, offering services in retirement planning, business planning, asset growth, college funding, estate planning, tax planning, and risk management. It serves retirees, professionals, service members, young adults, and small and medium-sized businesses.

Polish National Credit Union

46 Main St., Chicopee, MA 01020

(413) 592-9495

www.pncu.com

James Kelly, President and CEO

Since its inception in 1921, Polish National Credit Union has grown to meet the needs of its communities, offering personal, business, insurance, and investment services. As a full-service community credit union, it now boasts eight branches located in Chicopee, Granby, Westfield, Southampton, Hampden, and Wilbraham.

Springfield Hockey LLC

1 Monarch Place

Springfield, MA 02110

(413) 746-4100

www.springfieldthunderbirds.com

Nathan Costa, President

Springfield Hockey LLC, better known as the Springfield Thunderbirds, is the local affiliate of the St. Louis Blues and and the American Hockey League’s 2021-22 Eastern Conference champion. Playing its home games at the MassMutual Center since its inception in 2016, the team gives back to the community in multiple ways, like the Thunderbirds Foundation, Stick to Reading school programs, Hometown Salute, Frontline Fridays, and more.

Stand Out Truck

98 Lower Westfield Road, Suite 120, Holyoke, MA 01040

(413) 356-0820

www.standouttruck.com

Mychal Connolly, President and CEO

Stand Out Truck is an advertising company with a marketing mindset and a love for traffic. Its digital mobile billboard trucks spread clients’ messages to commuters and at events. Mobile ads on the truck launch businesses, share creative projects, and tell businesses’ professional stories, and the impact is significant; vehicle advertising can generate up to 70,000 daily impressions.

Tavares and Branco Enterprises Inc./Villa Rose

1428 Center St., Ludlow, MA 01056

(413) 547-6667

www.villaroserestaurant.com

Tony Tavares, Owner

Tavares and Branco Enterprises owns and operates the Villa Rose Restaurant, lounge, and banquet hall, specializing in Portuguese and American cuisine. With a capacity of 150, the facility caters for parties, funerals, and weddings of 30 people or more. Villa Rose also offers breakfast and brunch for those who are looking to book a shower, seminar, business meeting, corporate functions, and more.

 NON-PROFIT CATEGORY

Springfield Partners for Community Action Inc.

721 State St, Springfield, MA 01109

(413) 263-6500

www.springfieldpartnersinc.com

Paul Bailey, Executive Director

Springfield Partners for Community Action’s mission is to utilize and provide resources that assist people in need to obtain economic stability, ultimately creating a better way of life. It does so through home and energy services, income-tax assistance services, money-management services, transportation services, veterans’ services, and youth and family services.

Valley Opportunity Council Inc.

35 Mount Carmel Ave., Chicopee, MA 01013

(413) 552-1554

www.valleyopp.com

Stephen Huntley, Executive Director

The Valley Opportunity Council (VOC) is the largest and most diverse community-action agency in the region. It offers a network of support and collaborative services that include energy assistance, nutrition, early education and childcare, adult education, senior services, housing, money management, and transporation.

413 Elite Foundation

393 Belmont Ave., Springfield, MA 01108

(413) 354-8326

www.413elite.com

SirCharles Evans, Owner

The 413 Elite Foundation’s mission is to create a winning community through the game of basketball. Its purpose is to provide mentorship, education, and coaching for a broad community where children and young adults can develop life and leadership skills, and it does so by nurturing endowment, encouraging philanthropy, and promoting efficiency in the management of funds.

Second Chance Animal Services Community Veterinary Hospital

67 Mulberry St., Springfield, MA 01105

(413) 739-2343

www.secondchanceanimalservices.org

Sheryl Blancato, CEO

Second Chance Animal Services is a nonprofit animal welfare organization that operates community veterinary hospitals in Springfield, North Brookfield, Southbridge, and Worcester; subsidized rates are provided to underserved communities. Last year, Second Chance helped more than 44,000 pets through full-service veterinary care, spay/neuter services, adoption services, community and educational outreach programs, training, and a pet-food pantry.

The Horace Smith Fund

16 Union Ave., Suite 2K, Westfield, MA 01085

(413) 739-4222

www.horacesmithfund.org

Josephine Sarnilli, Executive Director

For more than a century, the Horace Smith Fund has helped Hampden County students finance their dreams of higher education. Award opportunities are available to residents of Hampden County who have graduated from eligible local secondary or private schools. This year, the fund awarded a total of $316,000 to local students in scholarships and fellowships.

Hampden County Career Center Inc.

850 High St., Holyoke, MA 01040

(413) 532-4900

www.careerpointma.com

David Gadaire, President and CEO

Since 1996, Hampden County Career Center Inc., now doing business as MassHire Holyoke Career Center, has been serving the workforce and economic-development needs of individual job seekers, social-service agencies, and the business community throughout Hampden County and beyond, offering a seamless service-delivery system for job seeking, career training, and employer services.

 

Caring Health Center

1049 Main St., Springfield, MA 01103

(413) 739-1100

www.caringhealth.org

Tania Barber, President and CEO

The mission of Caring Health Center is to eliminate health disparities and achieve health equity by providing accessible, value-driven healthcare for diverse, multi-ethnic communities in Western Mass. The organization provides a wide range of health services at eight locations in and around Springfield.

WestMass ElderCare Inc.

4 Valley Mill Road, Holyoke, MA 01040

(413) 538-9020

www.wmeldercare.org

Roseann Martoccia, Executive Director

This agency’s mission is to preserve the dignity, independence, and quality of life of elders and disabled persons desiring to remain within their own community. It offers services for elders, their families and caregivers, and people with disabilities. Programs and services include supportive housing, home care, options counseling, adult family care, nutrition programs, elder mental health, family caregiver support, and health-insurance counseling.

Springfield Rescue Mission

10 Mill St., Springfield, MA 01108

(413) 732-0808

www.springfieldrescuemission.org

Kevin Ramsdell, Executive Director and CEO

The Springfield Rescue Mission is a leader in meeting the needs of the poor and homeless in Greater Springfield. As an emergency shelter, mobile feeding program, rehabilitation and transformation center, and transitional living facility, it provides food, shelter, clothing, medical attention, Christian counseling, literacy training, and advocacy, free of charge.

Jewish Federation of Western Massachusetts

1160 Dickinson St., Springfield, MA 01108

(413) 737-4313

www.jewishwesternmass.org

Nora Gorenstein, CEO

The Jewish Federation of Western Massachusetts cares for Jews in need and creates vibrant Jewish life in Western Mass., Israel, and around the globe. Through its community-building and fundraising efforts, the federation supports vital educational and social-service programs locally and globally.

Revitalize Community Development Corp.

240 Cadwell Dr., Springfield, MA 01104

(413) 788-0014

www.revitalizecdc.com

Colleen Loveless, President and CEO

Revitalize CDC performs critical repairs on homes of low-income families with children, the elderly, military veterans, and people with special needs. It improves community health by addressing poor housing conditions, performing assessments and interventions for adults and children with asthma, making home improvements that allow seniors to safely remain in their homes, and working with healthcare partners to address food insecurity and chronic health conditions.

Clinical & Support Options Inc.

8 Atwood Dr., Suite 301, Northampton, MA 01060

(413) 773-1314

www.csoinc.org

Karin Jeffers, President and CEO

CSO’s mission is to provide responsive and effective interventions and services to support individual adults, children, and families in their quest for stability, growth, and a positive quality of life. Services include crisis and emergency services; outpatient mental health; family-support programs; community-based programs; and shelter, housing, and homelessness efforts.

Features
Ice-cream Flavor Creator Steve Herrell Is an American Innovator

Steve Herrell

Steve Herrell stands below his original hand-cranked ice-cream freezer, which he used in 1973 to create his sweet innovations.

Steve Herrell has been called many names: Flavor Master, Mr. Mix In, Cone Head, Godfather of American Ice Cream, and Santa Claus, to name a few.

The first four monikers refer to his rise to sweet fame as ‘Steve’ of the original Steve’s Ice Cream in Somerville, Mass. in the mid-1970s (which he sold in 1977), and now as president of Northampton-based Herrell’s Ice Cream, founded in 1980, featuring his ‘Mix-ins,’ which were later trademarked as ‘Smoosh-ins.’

That last name refers to Herrell’s current shock of white hair and beard, which has prompted more than one child in his Thornes Marketplace store to gasp, “look, it’s Santa Claus!”

Judy Herrell, Steve’s former wife, who serves as vice president of Herrell’s Ice Cream and president of Herrell’s Development Corp. for Herrell’s Hot Fudge and franchise opportunities, said there may come a day when she’ll get Steve in a red suit to portray Santa.

For now, they’re just trying to keep up with the constant, year-round walk-in business to the Old South Street flagship store that attract what, for more than 30 years, have been called ‘line standers.’

“There are hundreds of them around Boston and this area, and there are now the children of the line standers,” Judy said with pride. “They will say, ‘my parents used to stand in line waiting an hour or more for ice cream.’”

These devotees cite, first and foremost, the quality of more than 220 unique flavors of Herrell’s all-natural, preservative-free, premium ice cream, and other cold treats and toppings. That, combined with Americans’ deep love of ice cream — we eat it pretty much year-round — has helped make Herrell’s increasingly popular and spawned a second location in Huntington, N.Y., in addition to various spots around the region that sell the company’s sweet products.

According to a Mintel Consumer Research report, in 2011, the ice-cream market posted a 4.1% increase from 2010’s retail sales of $10.7 billion, and once all data is considered, was on track for continued growth of another 4% in 2012.

But Herrell’s fame, not as ostentatious as household names like Ben & Jerry and Cold Stone Creamery, has a more modest flavor. Regardless, any ice-cream business today owes it a huge debt of gratitude.

If not for Steve Herrell, there might be no ‘premium’ ice cream (more on this in a bit), and there would be no Cookies and Cream or Heath Bar Crunch ice cream — which he originally called Mix-ins — or other now-common and trademarked concoctions, an effort that the International Dairy Foods Assoc. deems ‘co-branding.’

Sure, maybe someone else would have eventually come up with those industry-impacting innovations, but it was Herrell who did them both first.

For instance, by creating a method to slow down the dasher scoop in the ice-cream freezer, he was able to produce a premium product with a lower amount of aeration than regular ice cream. But it was also his idea to add candy bars, cookies, nuts, and brownie bits to ice cream, which he custom-mixed for each customer on a cold marble slab.

Indeed over the years, this innovator and his ice-cream shops have been featured in Bon Appetit, Newsweek, Time, the Food Network, and TV Diner, to name a few media, and last August, Herrell’s Ice Cream was named one of the ‘10 places you must visit’ by  GQ magazine.

For this issue, BusinessWest got the scoop on Steve Herrell and his intriguing history in the premium ice-cream business and the process that makes it one of America’s favorite treats.

 

Second Scoop

Judy Herrell

Judy Herrell says Herrell’s Hot Fudge winning the top spot over Williams-Sonoma Hot Fudge in a taste contest is a very big deal.

Judy and Steve met in 1980, at the beginning of his second ice-cream career start. They married in 1985, had a daughter, Jessye, and divorced amicably in 2000, all while maintaining their company positions. Steve eventually introduced Judy to Stephan Wurmbrand, who became Judy’s second husband — and the company CFO.

With Wurmbrand’s daughter, Allison, now added to the family, “Thanksgiving is a bit unusual in our house, but it works,” said Judy.

Even with Herrell’s innovations and dedication to the ice-cream craft, he admits he’s not on the cultural level of Ben & Jerry’s. But Ben Cohen and Jerry Greenfield actually visited Herrell in the late 1970s to research their own ideas, which they developed into a nationwide sensation.

“They looked in the ice-cream-making machine and wondered why it was going more slowly than others they’d seen,” Steve recalled. “I don’t think they ever figured it out.”

The Herrells, Cohen, and Greenfield remain friends to this day, while their companies have adopted far different strategies.

“We are not Ben & Jerry’s … our sales are much lower, and they took a different tack,” Judy said. While Herrell’s does not sell to supermarkets, preferring to hand-pack the ice cream at the time of order, she explained, Cohen and Greenfield opened more stores, sold product in commercial grocery chains, and developed quite a few marketing stunts, which helped brand their name. Cohen and Greenfield have also been quite political, at times controversial, while the modest-yet-charismatic Herrell, “has always been more of a ‘home’ kind of guy.”

While driving a cab for a living in Boston, way before the first ice-cream shop, Herrell would have a hot-fudge sundae every day for lunch, “from either Brigham’s or Friendly’s,” said Judy.  “That’s what gave him the impetus to know he could make better ice cream.”

Indeed, every Fourth of July, Herrell’s family would make ice cream in a hand-cranked barrel freezer. Eventually, due to his dairy obsession, he tinkered with the motor of an ice-cream maker freezer and found the right gear-reduction device to incorporate into the mechanics. During the slowed churning process, less air got into the freezing cream, and a higher fat content resulted in a much richer and creamier end result.

The process, now known as ‘low overrun,’ was essentially what food-trade magazines have called the beginning of premium, or gourmet, ice cream.

“Everybody uses it now,” said Judy, adding that, nonetheless, no one has been able to copy exactly what Steve makes. “We know why, but we’re not telling.”

Steve also had an affinity for a certain candy back then. “I thought Heath Bars would go well with ice cream,” Steve smiled. “But in what flavor … coffee, malt, maybe chocolate?”

The answer would turn out to be whatever flavor somebody wanted it to be. It was with this original concept — mixing goodies into his low-overrun processed premium ice cream — that Herrell opened Steve’s Ice Cream in an old dry-cleaner store near Harvard in 1973. After the first day, during which he sold out of all 32 gallons of ice cream, word spread, and the line-stander tradition began.

Burned out with 90-hour weeks at the Somerville location, and envisioning life as a ‘homesteader’ — a person who literally lives off the land — Herrell sold the Steve’s Ice Cream and Mix-ins trademarks in 1977, but not the formulas for the ice cream or hot fudge. He figured he’d need a bit of cash for things here or there, so he learned how to tune pianos.  But homesteading and piano tuning didn’t last long.

“I didn’t think I would miss it,” he recalls.  “But I did. And by that time, I really knew a lot about ice cream.” With the 1977 sale had came a three-year non-compete clause, and, now living in the Western Mass. area, he found an ideal spot in Thornes Marketplace and opened Herrell’s Ice Cream in 1980 — and the rest is sweet history.

 

Churning Process

How much ice cream has Steve eaten in his lifetime? His response, as he looks up at the hand-cranked ice-cream barrel on display, is a chuckle and the realization that he has no idea. But he bets it’s quite a lot, and while he has to watch his weight these days, most of the tasting is just that — tasting.

Creating five to six flavors a year, Herrell gets an idea and devises a few recipes in small batches. From those he produces between four and 10 different batches before settling on a composition, and he is the final taster. Sometimes, he said, only one or two tries are necessary because he’s gotten so good at knowing what the impact of a certain ingredient is going to have and how it will interplay with other flavors in that batch.

Then the administrative end of the business kicks into gear; that includes familiarizing the staff with the new flavor and making a flavor sign with any explanation necessitated by a play on words.

He typically ends up with four or five ‘experiment sheets,’ and each new flavor gets its own folder, under lock and key.

The number of folders is well over 240, said Judy, including 220 ice cream flavors; a selection of sorbet, sherbet, and ‘no moo,’ or dairy-free, flavors make up the other 20.

Rarely is a flavor removed, except the unusual occasion of a product ingredient coming off the market, like the Twinkie. Not all flavors are available all the time; that wouldn’t be possible since the store product is made on site. Seasonal flavors like Egg Nog during the holidays and Guinness around St. Patrick’s Day always bring more line standers.

Flavor suggestions come via Facebook, e-mails, and line standers, and all are taken into account, but the final say is up to the Herrells themselves: Steve as the final flavor taster, and Judy to gauge overall profitability, which, in the case of cocoa, can be completely unpredictable.

She explained that the base of all Herrell’s chocolate flavors is cocoa. “When I first started making our hot fudge, a bag of cocoa was $75; now that same 50-pound bag is over $200.”

There are only two companies in the world that process the cocoa powder, she told BusinessWest; add in global politics, taxes, and weather, and the result is a cocoa price that is constantly fluctuating.

Judy’s temper also fluctuates at times, most recently due to royalty demands. Facing possible extinction in the 1970s, she explained, Steve’s use of Heath Bars in Mix-ins, increased the candy’s production 27% between 1985 and 1986 alone. But Heath was sold to Hershey’s, and Herrell’s was informed recently that, after 30 years of offering Heath Bar Crunch and other ice-cream flavors using Heath Bars, the use of the name would require a $25,000 royalty fee, per flavor, per year.

“We kind of saved the Heath company,” Judy said with a wry smile. “But, with nine or 10 flavors, it was cost-prohibitive, so we just changed the name to English Toffee Crunch.

“If they push me any harder,” she added jokingly (sort of), “I’m going to use another brand.”

 

Just Desserts

Ice Cream isn’t the only thing on the menu at Herrell’s. All-natural Herrell’s Hot Chocolate is made in small batches and comes in Original, Peppermint, Irish Cream, Mexican, Malted, and Coconut. And the gooey, rich, corn-syrup-free Herrell’s Hot Fudge, which comes in Original, Almond, Coconut, Peppermint, Orange, and Chipotle, is also an award winner, like its premium ice-cream partner.

In August 2011, Judy saw the Herrell’s Hot Fudge jar pictured in a SeriousEats.com taste-test announcement. The publication had purchased various products in Whole Foods and tested them with readers, and Herrell’s won the top spot, said Judy. “What’s interesting about this is who we beat; these are gourmet companies, and that makes it a really big deal.”

Indeed, little Herrell’s Hot Fudge, produced and packaged at the Franklin County Community Development Corp. food-processing kitchen, beat out Williams-Sonoma Hot Fudge and King’s Cupboard Bittersweet Chocolate Sauce.

A recent coup for the company is the move from the specialty area of the North Atlantic region of Whole Foods, which Herrell’s Hot Fudge has called home for five years, to the general grocery department of all the chain’s stores. This will pit the brand against all the current products in Whole Foods. “It’s another big deal,” she said.

Through Herrell’s Development Corp., Judy oversees the hot-fudge business and franchising, which is by inquiry only until the economy gets better. Meanwhile, the trademarked Steve’s name that was sold more than 35 years ago pops up with different owners who have tried and failed nationally to resurrect Herrell’s initial quality and success; the most recent is a revival in New York City that is “not doing too well.”

Certainly, in Northampton, Huntington, and beyond, Steve Herrell’s got it licked — proving that it’s not what’s in the name, but what’s in the product, that determines the hot hand in the cold arts.

 

Elizabeth Taras can be reached at [email protected]

Employment Sections
Online Education Programs Are Undergoing Rapid Change

Debbie Bellucci

Debbie Bellucci says that 12% of the credits sold at STCC are of the online variety.

John Wells teaches a course in Information Technology Strategy at the Isenberg School of Management at UMass Amherst. But his students don’t spend their time listening to lectures. Instead, they access that information online and use classroom sessions to discuss complex projects or cases, he said.

The associate dean for professional programs is just one of many college and university professors taking advantage of technological advances in what has become known as the ‘flipped classroom’ — a form of blended learning that encompasses technology to leverage learning, so a teacher can spend more time interacting with students.

“There’s been a huge movement of change over the past five years, and the way people deliver content has improved dramatically as instructors and students get more comfortable online,” Wells said.

An example of advancing technology is a pilot program at Isenberg for students taking online courses. They are participating in live lectures and interacting with students in traditional day classes via the computer, and if they aren’t available when the class meets, they can watch the captured portion later. “We’re seeing a constant melding of online and offline courses, and we plan to expand the pilot program in the fall,” Wells told BusinessWest.

Integration exists in many degree programs, and at Springfield College, students in the Physical Therapy program take online courses while they are engaged in off-campus clinical fieldwork. “It allows them to discuss their clinical experiences, receive mentoring and enjoy a much richer environment than was possible in the past,” said Jean Wyld, vice president for Academic Affairs. “Discussions can include students from across the country, and everyone joins in the discussion forum.”

She added that it’s a virtual version of everyone getting together at the end of the workday to talk about what happened. “It’s a great addition to our program.”

So, although the two entities — online classes and on-site classes — still exist, the boundaries are beginning to blur, while the benefits and disadvantages of distance learning are becoming clearer as the number of online course offerings expand.

“Online education is a great idea, but traditional education is faced with the dilemma of having to meld the two types of learning. And schools like ours are offering more online courses because the market wants it,” said Christopher Hakala, professor of psychology and director of the Center for Teaching and Learning at Western New England University.

That market includes a diverse group of students, and some are definitely more suited to distance learning than others. But for all students, accessing educational information via the Internet is a valuable tool.

“In the future, online learning at work will play a major role for our graduates, so we want them to learn how to do it well,” said Wyld, adding that the typical 2013 faculty member is using electronic resources to support their teaching. And since many students are mixing online and traditional classes, their skills are growing, along with a set of best practices for online learning being developed at institutions of higher learning.

But it doesn’t take advanced skills to begin, and even those who are almost computer illiterate can participate.

“If you can write an e-mail and attach a word document to it, you can take a distance course,” said Debbie Bellucci, dean of the School of Continuing Education and Online Learning at Springfield Technical Community College. “People think of them as technical, but they aren’t. You don’t need to be a computer programmer or a techie. And they are very popular — 12% of all of the credits we sell are distance credits. Students are taking some courses online and some on-site. They are not buttonholed into one method, and it affords another option for people to complete a degree.”

For this issue and its focus on education, BusinessWest takes an in-depth look at the world of online classes and what students need to know about this type of learning.

 

Bevy of Benefits

Christopher Hakala

Christopher Hakala says one of the biggest challenges facing educators today is successfully melding traditional and online methods of learning.

Wells said many UMass students take online classes in the summer to accelerate matriculation. “They can take a lighter load during the semester and fill in the gap over the summer, which many students feel comfortable doing, especially if they are working part-time. In fact, it can be a huge advantage for people who are putting themselves through school by working.”

Another benefit is that the courses allow every student to voice their opinion via discussion boards. “In a regular classroom, everyone may have their hands up, but then you run out of time, so they can’t contribute their thoughts,” Wells said, noting that both instructors and students tout the forums as an online advantage.

Bellucci agrees, and says it can be a real bonus for shy students due to the sense of anonymity. “No one is staring at you, so people feel safer. And for those who are not good at responding on the fly, it gives them time to think about their answers.”

Flexibility is another advantage, especially for those who commute. “Students can take regular classes on Tuesdays and Thursdays; work Mondays, Wednesdays, and Fridays; and do the rest online,” Wells said.

Hakala concurs. “Convenience is a factor, and students can access material when they need to. Plus, online courses allow us to reach people who might not otherwise be able to take classes,” he said.

In addition, learning on one’s own timetable can allow a student to do an internship and still graduate on time, which can prove beneficial to their future career.

Vana Nespor, dean of Online and Adult Studies at Bay Path College in Longmeadow, said the school has a Saturday degree program that many women take advantage of, especially since a blended course format is available. “Some say their employers have told them their job will be in jeopardy if they don’t get a degree, while others want to move up the career ladder,” she explained. “And although many love face-to-face classes, we are seeing more and more students who like the convenience of taking courses from home.”

She added that Bay Path has received grants that allow it to incorporate advanced technology in all of its classes, including occasional live video chats with instructors.

“The new wave of online courses is exciting and very interactive and gives students the opportunity to build community through Facebook, YouTube, and social media,” she continued. And since online classes include students from around the world, “it opens discussion to a much broader society than if the majority of people in the class came from Western Mass.”

It also allows students to finish degrees who can no longer attend classes on campus. Nespor said Bay Path had a traditional student two courses shy of graduation who needed to return to Africa and was able to complete her degree due to online offerings.

However, Belluci said online courses are not open-ended, and students do face constant deadlines. But they still have a certain amount of freedom. “Some people will work for six hours at one sitting, while others like to do it in smaller pieces. It’s all related to their learning style.”

Plus, there is no lack of social interaction. “We hear that many online students get to know each other better than they would in a classroom because there are no time barriers,” said Belluci. “When you are in a three-hour class, there isn’t time to really talk to anyone. But in most online classes, the first assignment is to introduce yourself, which is not done in a regular classroom.

“A student might spend a whole semester not knowing who the person sitting next to them is or what they do,” she went on. “But online, people form great bonds because they have each other’s e-mails. And faculty members tell us they know more about their online students than the students in their classrooms.”

 

Drawbacks Exist

Although benefits abound, there are disadvantages, and cost can factor into this because some institutions charge more for online courses, and others don’t include them in the price of full-time tuition.

But perhaps the most critical issue is whether the student is suited to this type of learning. “Older students who are returning to school tend to be better at online learning because they are usually more self-disciplined. It’s a matter of being able to manage your time efficiently,” Hakala said.

Wyld agrees, citing a study of 40,000 students released last month showing that students who are academically unprepared for college may not only fail to benefit from online classes, they may actually be hurt by digital instruction.

“Students need to have strong study skills and a solid high-school foundation to complete college-level online courses. It’s not a great fit for all students for a host of different reasons,” she explained. “Some do much better with face-to-face interactions in regular classes.”

Wyld said the ideal candidate is “a very focused, self-disciplined person who has very good time-management skills. Flexibility is the hallmark of online learning, but students still need to meet the same outcome, and an online learner must go to class.”

Wells advises people to choose their online courses carefully. “If a class is very experiential, don’t take it online,” he said. “Putting concepts into practice is more conducive to face-to-face learning.”

In addition, not all professors are adept at using technology to teach. “Some are very good at it and can turn readings, discussions, and PowerPoint presentations into a good learning experience, while others simply give students assignments and don’t provide them with structure,” Hakala said. “Professors have a long history of in-class experience to draw upon, but sometimes fail to anticipate issues that happen online.

“In a classroom, you can respond rapidly to feedback, but online it’s staggered,” he continued. “And many professors who have been in the classroom for 20 or 30 years have never taken an online course, so they don’t see it from both sides. However, we are getting better at it and moving towards standardization as we develop best practices.”

Wyld concurs. A recent study at Springfield College showed that its typical online student is a woman in her 30s taking classes to advance her career. “Many of them have a job and a family. And the success people have really depends on the quality of the experience. It has to be very interactive to be successful, which depends on the professor and the course design,” she said, adding there is a clear distinction between online courses at non-accredited institutions and those that are accredited.

 

Final Grade

Although the options to earn a degree are expanding thanks to online options, “there are deadlines, and the assignments are not open-ended, so students who engage in distance learning have to be very self-motivated,” Bellucci reiterated.

But the horizon has few limits. “The world of online education was clumsy when it started. But it has become highly interactive and very engaging, and instead of feeling isolated, students are building a community online and helping each other,” Nespor told BusinessWest.

“This is a going to be a great decade because technology is becoming so sophisticated and we can do things we couldn’t do before,” he went on. “It just gets better and better every day.”

Features
Region’s Business Successes Will Be Feted on Oct. 28

Formerly called the Fabulous 50, the Super 60 — a celebration of successful and growing businesses — has become an annual tradition in Western Mass. This year’s Super 60 lunch, slated for Oct. 28 at Chez Josef, will honor individual companies, but also recognize the diversity and vibrancy of the entire local business community — a worthwhile message as the economy continues its slow recovery.

Jeffrey Ciuffreda says the annual Super 60 luncheon is more than a recognition of individual achievement in business, although it is definitely that, too.
It’s also a celebration of Western Mass. as a whole.
“I believe this program is a great showcase of our region and truly shows the diversity of our employment base, our businesses, which is our strength,” said Ciuffreda, president of the Affiliated Chambers of Commerce of Greater Springfield, which sponsors the event. “The list of winners includes human-services providers, manufacturers, institutions of higher education, technology, environmental firms, insurers, and more.”
And that’s a positive message at a time when the economy continues to slog toward some semblance of forward momentum. The Super 60, Ciuffreda said, is an opportunity to honor some of the success stories being written across Western Mass. during these uncertain times.
For 23 years now, the luncheon at Chez Josef in Agawam has toasted the chamber’s top 30 companies in the total revenue and revenue growth categories (there are actually 53 businesses being honored this year, as seven overlap both lists). This year’s event is scheduled for Oct. 29, and will feature as a keynote speaker Paul Kozub, president of V-One Vodka.
“The two categories allow one to see businesses in a couple of important ways,” Ciuffreda said. “Revenue speaks for itself oftentimes in the size of a company or in its longevity. The Revenue growth category oftentimes includes newer companies who have solidified their base and are beginning to show real growth, or companies that have been around for some time and continue to do the right things and therefore grow in our area.
“The program has always been well-received and attended by more than 500 people,” he added. “Oftentimes the winners use this award in their marketing and advertising, and the public realizes the significance of it.
The companies being honored represent virtually every sector of the economy, from financial services to education; from human services to manufacturing; from health care to retail.
The top finisher in the total revenue category is Savage Sports Corp. in Westfield, followed by Springfield College (which made the top three last year as well) and Hannoush Jewelers. NUVO Bank & Trust, chartered four years ago, is the top company in the revenue growth category for 2011, followed by Convergent Solutions in Wilbraham (last year’s top growth company) and Samuel’s in Springfield. Those six companies alone demonstrate the diversity of the Super 60.
Average revenue for the top 30 companies in total revenue exceeded $28 million in 2010. In the growth category, the average growth for the top 30 companies was 23%, and half of them recorded revenue growth in excess of 30%.
The luncheon will run from 11:30 a.m. to 1:30 p.m. The keynote speaker, Kozub, is a classic example of the entrepreneurial spirit running through the Pioneer Valley. His father ran a successful family business, and his grandfather produced and distributed his own vodka during the 1930s. Inspired by those stories, Kozub started making vodka at home, visiting Poland several times to perfect the recipe.
Six years ago, V-One Vodka made its debut in 10 liquor stores and five restaurants. In the first year, Kozub spent all of his time visiting restaurants and liquor stores with samples of his product. Today, V-One is widely distributed and considered one of the top vodkas in the world.
Ciuffreda called Kozub “a businessperson who fits the mold of an entrepreneur and started his own company within the last 10 years and has met with great success, not just regionally but nationally and internationally. It is safe to assume that many of the award winners started as Paul did: with an idea, with a product, and with great determination.”
For more information on the Super 60 luncheon or to order seats ($50 for chamber members or $70 for non-members), call (413) 787-1555. n

TOTAL REVENUE

American International College
1000 State St., Springfield, MA 01109
(800) 242-3142
www.aic.edu
Vincent Maniaci, President
Launched in 1885, AIC is a private, co-educational, four-year institution in the geographic center of Springfield. Liberal arts serves as the core in all its academic offerings, and the college is organized into schools of Arts, Education, and Sciences; Business Administration; Health Sciences; and Continuing and Extended Studies.

Associated Electro-Mechanics Inc.
185 Rowland St., Springfield, MA 01107
(413) 781-4276
www.aemservices.com
Elayne Lebeau, CEO
Associated Electro-Mechanics Inc. is the largest independent industrial service center in the Northeast, providing industry with services that cover electrical, mechanical, machining, welding, and field services. Its multi-faceted field service crews and a staff of electrical and mechanical engineers complement the departmentalized staff operations.

City Tire Co. Inc.
25 Avocado St., Springfield, MA 01101
(413) 737-1419
www.city-tire.com
Peter Greenberg, President
With 11 locations in Massachusetts, Connecticut, Vermont, and New Hampshire, City Tire offers quality tires from a number of top brands, while its service department specializes in alignments, oil changes, brakes, suspension, and more.

Delaney Restaurant Inc. / The Log Cabin
500 Easthampton Road, Holyoke, MA 01040
(413) 535-5077
www.logcabin-delaney.com
Peter Rosskothen, President
The Delaney House restaurant offers 13 private-themed rooms for any special occasion, with seating for up to 260. It offers two dining options — fine dining and the more casual Mick. The Log Cabin Banquet & Meeting House offers quality banquet facilities for weddings, showers, anniversaries, engagement parties, bar/bat mitzvahs, business meetings, holiday parties, and more.

The Dennis Group, LLC
1537 Main St., Springfield, MA 01103
(413) 746-0054
www.dennisgrp.com
Tom Dennis, CEO
The Dennis Group offers complete planning, design, architectural, engineering, and construction-management services. The firm is comprised of experienced engineering and design professionals dedicated to excellence in the implementation of food-manufacturing processes and facilities.

Disability Management Services Inc.
1350 Main St., Springfield, MA 01103
(413) 523-1126
www.disabilitymanagementservices.com
Robert Bonsall Jr., President
Founded in 1995, DMS is an independent, full-service third-party administrator and consulting firm, specializing in the management of individual and group disability products. DMS is headquartered in Springfield, with an additional office located in Syracuse, N.Y., and employs more than 200 professional associates.

Environmental Compliance Services Inc.
588 Silver St., Agawam, MA 01001
(413) 789-3530
www.ecsconsult.com
Mark Hellstein, CEO
For more than 25 years, ECS has specialized in environmental site assessments; testing for asbestos, lead, indoor air quality, and mold; drilling and subsurface investigations; and emergency response management.

Hannoush Jewelers Inc.
1655 Boston Road, Unit B7, Springfield, MA 01129
(888) 325-3935
www.hannoush.com
Norman Hannoush, CEO
Since it opened its first store in 1980, Hannoush Jewelers has grown its network to more than 50 company-owned and franchised locations throughout the U.S. The chain operates under a philosophy of family ownership and personal attention to detail, and boasts more than 400 professionally trained employees.

Insurance Center Of New England
1070 Suffield St., Agawam, MA 01001
(413) 781-2410
www.icnegroup.com
Dean Florian, President
In operation since 1866, Insurance Center of New England Group (ICNE Group) is a locally owned, independent insurance agency, providing full-service insurance solutions for individuals and businesses. It operates six locations throughout Massachusetts.

Jet Industries Inc.
307 Silver St., Agawam, MA 01001
(413) 781-2010
Michael Turrini, President
Jet Industries manufactures aircraft engines, parts, and equipment, as well as turbines and turbine generator sets and parts, aircraft power systems, flight instrumentation, and aircraft landing and braking systems.

The Gaudreau Group
1984 Boston Road, Wilbraham, MA 01095
(800) 750-3534
www.gaudreaugroup.com
Jules Gaudreau Jr., President
The Gaudreau Group is an insurance and financial-services agency serving neighboring families and businesses since 1921. It offers a consultative approach to assessing needs and risks and then offering a custom solution.

Joseph Freedman Co. Inc.
115 Stevens St., Springfield, MA 01104
(888) 677-7818
www.josephfreedmanco.com
John Freedman, president
Founded in 1891, the company provides industrial scrap-metal recycling, specializing in aluminum, copper, nickel alloys, and aircraft scrap, and has two facilities in Springfield — a 120,000-square-foot indoor ferrous facility, and a 60,000-square-foot chopping operation.

Kittredge Equipment Co.
100 Bowles Road, Agawam, MA 01001
(413) 304-4100
www.kittredgeequipment.com
Wendy Webber, CEO
Serving a variety of establishments and institutions for more than 80 years, Kittredge is a one-stop, full-service equipment and supplies dealership for the food service industry, with three showroom locations — in Agawam, Natick, and Williston, Vt.

Marcotte Ford Sales
1025 Main St., Holyoke, MA 01040
(800) 923-9810
www.marcotteford.com
Bryan Marcotte, President
The dealership sells new Ford vehicles as well as pre-owned cars, trucks, and SUVs, and features a full service department. Marcotte has achieved the President’s Award, one of the most prestigious honors given to dealerships by Ford Motor Co., on multiple occasions over the past decade.

Maybury Material Handling
90 Denslow Road, East Longmeadow, MA 01028
(413) 525-4216
www.maybury.com
John Maybury, President
Since 1976, Maybury Material Handling has been designing, supplying, and servicing all types of material-handling equipment throughout New England. Maybury provides customers in a wide range of industries with solutions to move, lift, and store their parts and products.

Mental Health Association Inc.
995 Worthington St., Springfield, MA 01109
(413) 734-5376
www.mhainc.org
Linda Williams, Executive Director
The Mental Health Assoc. Inc. provides residential and support services to enhance the quality of life for individuals challenged with mental impairments. Affordable quality housing, advocacy, and public education are part of the agency’s dedication to empowering individuals to develop their fullest potential.

Rocky’s Hardware Inc.
40 Island Pond Road, Springfield, MA 01118
(413) 781-1650
www.rockys.com
Rocco Falcone II, President
With locations throughout Massachusetts, Rhode Island, and New Hampshire, the family-run business founded in 1926 is a fully stocked, convenient source for not only typical hardware-store items but also a line of goods for the home, yard, and garden.

Sarat Ford Sales Inc.
245 Springfield St., Agawam, MA 01001
(888) 254-2911
saratford.dealerconnection.com
John Sarat Jr., CEO
Founded in 1929, Sarat has grown to become the largest Ford dealership in Western Mass. The third-generation business sells a wide variety of new and used vehicles and boasts a 24-bay service center with a $1 million parts inventory, and has received Ford’s Distinguished Achievement Award for excellent customer service multiple times.

Savage Sports Corp.
100 Springdale Road, Westfield, MA 01085
(413) 568-7001
www.savagearms.com
Albert Kasper, President
Founded in 1995, Savage Sports Corp. designs and manufactures center-fire rifles, rim-fire rifles, shotguns, and muzzleloaders for the hunting and shooting sports industries. It also offers firearms, ranges, bullet traps, and accessories.

Specialty Bolt & Screw Inc.
235 Bowles Road, Agawam, MA 01001
(413) 789-6700
www.specialtybolt.com
Alan Crosby, CEO
Founded in 1977, Specialty Bolt & Screw Inc. is a distributor of innovative fastener solutions. The company has engineering resources on staff to help determine the optimum fastener for each application, and utilizes state-of-the-art technology along with more than 30 years of experience to help clients achieve their objectives.

Spectrum Analytical Inc.
11 Almgren Dr., Agawam, MA 01001
(413) 789-9018
Dr. Hanibal Tayeh, CEO
For more than a decade, Spectrum Analytical Inc. has provided quantitative analysis of soil, water, and, more recently, air samples, as well as petroleum products. Consulting firms, industries, municipalities, universities, and the public sector are among the constituencies that make up the client list.

Springfield College
263 Alden St., Springfield, MA 01109
(413) 748-3000
www.springfieldcollege.edu
Dr. Richard Flynn, CEO
Founded in 1885, Springfield College is a private, independent, coeducational, four-year college offering undergraduate and graduate degree programs with its Humanics philosophy — educating students in spirit, mind, and body for leadership in service to others.

Tighe & Bond Inc.
53 Southampton Road, Westfield, MA 01085
(413) 562-1600
www.tighebond.com
David Pinsky, President
Celebrating its 100th anniversary in 2011, Tighe & Bond specializes in environmental engineering, focusing on water, wastewater, solid-waste, and hazardous-waste issues, and provides innovative engineering services to public and private clients around the country and overseas.

Titan USA Enterprises Inc.
140 Baldwin St., West Springfield, MA 01089
(888) 482-6872
www.titanman.com
Ralph Colby, CEO
For almost four decades, Titan USA Enterprises has served industrial distributors as a manufacturer of premium-quality, solid-carbide, high-speed steel, and cobalt cutting tools.

United Personnel Services Inc.
1331 Main St., Springfield, MA 01103
(413) 736-0800
www.unitedpersonnel.com
Mary Ellen Scott, President
United provides a full range of staffing services, including temporary staffing and full-time placement, on-site project management, and strategic recruitment in the Springfield, Hartford, and Northampton areas, specializing in administrative, professional, medical, and light-industrial staff.

Universal Plastics Corp.
75 Whiting Farms Road, Holyoke, MA 01040
(800) 553-0120
www.universalplastics.com
Joseph Peters, CEO
Since 1965, Universal Plastics has been a leading force in the custom thermoforming industry. It specializes in precision custom thermoforming, a plastic-manufacturing process that converts a sheet of plastic into a highly detailed finished product with less tooling investment than other plastic molding processes.

Valley Communications Systems Inc.
201 First Ave., Chicopee, MA 01020
(413) 592-4136
www.valleycommunications.com
Edward Tremble, President
Valley is a diversified communications company serving New England with broadband TV distribution systems, satellite-dish installations, data and voice cabling, computer interactive whiteboards, data/video projection equipment and systems, videoconference room design, telephone systems, sound systems, security systems, and AV equipment.

W.F. Young Inc.
302 Benton Dr., East Longmeadow, MA 01028
(800) 628-9653
www.absorbine.com
Tyler Young, CEO
This family-run business prides itself on offering a variety of high-quality products that can effectively improve the well-being of both people and horses with its Absorbine brands.

Whalley Computer Associates Inc.
One Whalley Way, Southwick, MA 01077
(413) 569-4200
www.wca.com
John Whalley, President
WCA is a locally owned family business that has evolved from a hardware resale and service group in the 1970s and 1980s into a company that now focuses on lowering the total cost of ownership of technology and productivity enhancement for its customers. Whalley carries name-brand computers as well as low-cost performance compatibles.

YMCA of Greater Springfield Inc.
275 Chestnut St., Springfield, MA 01104
(413) 739-6951
www.springfieldy.org
Kirk Smith, CEO
The YMCA focuses on youth development, with child-care, educational, and enrichment programs; on healthy living, with programs in exercise, fitness, and nutrition; and on social responsibility, with scholarships and social-services programs. Also includes the Scantic Valley Y Family Center in Wilbraham.

REVENUE GROWTH

ABIDE INC.
P.O. Box 886, East Longmeadow, MA 01028
(800) 696-2243
www.abideinc.com
Frank Tilli, CEO
With more than 14 years of experience, Abide is an environmental contracting and restoration firm using the latest equipment and technology. It provides abatement services to remove environmental hazards, as well as general contracting services to rebuild and restore facilities following remediation.

Acme Metals & Recycling Inc.
64 Napier St., Springfield, MA 01104
(413) 737-3112
www.acmerecycling.com
George Sachs, President
For more than 70 years, Acme Metals & Recycling has been a leader in state-of-the-art recycling services,  offering consultations, on-site evaluations, plant dismantling, demolition services, and more. It also provides steel mills, paper mills, foundries, and overseas markets with valuable materials recycled from its facilities.

American International College
1000 State St., Springfield, MA 01109
(800) 242-3142
www.aic.edu
Vincent Maniaci, President
Launched in 1885, AIC is a private, coeducational, four-year institution in the geographic center of Springfield. Liberal arts serves as the core in all its academic offerings, and the college is organized into schools of Arts, Education, and Sciences; Business Administration; Health Sciences; and Continuing and Extended Studies.

Benchmark Carbide
572 St. James Ave., Springfield MA 01109
(413) 732-7470
www.benchmarkcarbide.com
Paul St. Louis, President
A manufacturer of carbide end mills and reamers, Benchmark (a division of Custom Carbide Corp.) sells its products to distributors throughout the continental U.S. and Canada. Its extensive line of products includes its best-selling aluminum series and its patented variable-helix end mills.

Braman Chemical Enterprises Inc.
147 Almgren Dr., Agawam, MA 01001
(413) 732-9009
www.braman.biz
Gerald Lazarus, President
Braman has been serving New England since 1890, using state-of-the-art pest elimination procedures for commercial and residential customers. The company has offices in Agawam, Worcester, and Lee, as well as Hartford and New Haven, Conn.

Complete Healthcare Solutions Inc.
1497 North Main St., Palmer, MA 01069
(800) 250-8687
www.completehealthcaresolutions.com
Michael Penna, CEO
Founded in 1994, CHS provides affordable software solutions for small to mid-sized health care practices.  The company helps customers with electronic medical records, practice-management software, medical billing, document management, data security, and a host of other services.

Consolidated Health Plans Inc.
2077 Roosevelt Ave., Springfield, MA 01104
(413) 733-4540
www.consolidatedhealthplan.com
Kevin Saremi, President
Established in 1993, Consolidated Health Plans is a leader in providing third-party claims administration of medical, dental, disability, flex, accident, and life insurance programs for employees and college students throughout the country.

Convergent Solutions Inc.
9501 Post Office Park, Wilbraham, MA 01095
(413) 509-1000
www.convergentsolutions.com
Arlene Kelly, CEO
A health care billing solutions provider founded in 2006, Convergent Solutions provides hardware and software products that help eliminate human error in medical billing processes, thus helping bring down the cost of health care.

Dietz & Co. Architects Inc.
17 Hampden St., Springfield, MA 01103
(413) 733-6798
www.dietzarch.com
Kerry Dietz, CEO
Dietz & Co. provides a full range of architectural services in the public and private sectors, including work in housing, education, heath care, commercial facilities, historic preservation, and sustainable projects. The firm seeks to bring the benefits of integrated design into all its projects, from individual buildings to entire neighborhoods.

Duval Precision Grinding Inc.
940 Sheridan St., Chicopee, MA 01022
(413) 593-3060
Ronald Duval, CEO
Since its inception in 1988, Duval Precision Grinding has specialized in precision grinding, metal coating, and engraving.

EOS/Proshred
75 Post Office Park, Suite 7401, Wilbraham, MA 01095
(413) 596-5479
www.proshred.com
Joseph Kelly, CEO
Proshred is a paper-shredding company providing secure on-site document shredding and recycling services for safeguarding private information, maintaining legislative compliance, and protecting public image.

The Futures Health Group, LLC
136 Williams St., Springfield, MA 01105
(800) 218-9280
Peter Bittel, CEO
The Futures Health Group provides special education and clinical services and management to 25,000 students and individuals. Bittel has more than 35 years of clinical and executive leadership experience in the areas of special education, rehabilitation, and developmental disabilities.

Gandara Center
147 Norman St., West Springfield, MA 01089
(413) 736-8329
www.gandaracenter.org
Dr. Henery East-Trou, CEO
Focusing on the Latino/Hispanic community, Gandara Center provides substance-abuse recovery, mental-health, and housing services for men, women, children, adolescents, and families throughout the Pioneer Valley.

Kittredge Equipment Co.
100 Bowles Road, Agawam, MA 01001
(413) 304-4100
www.kittredgeequipment.com
Wendy Webber, CEO
Serving a variety of establishments and institutions for more than 80 years, Kittredge is a one-stop, full-service equipment and supplies dealership for the food service industry, with three showroom locations — in Agawam, Natick, and Williston, Vt.

Litron Inc.
207 Bowles Road, Agawam, MA 01001
(413) 789-0700
www.litron.com
Mark Plasso, President
Litron was founded in 1997 as a laser welding and laser systems company, but has grown to incorporate four distinct, yet interrelated, divisions: open-air laser welding, laser systems, microwave electronic packaging, and glovebox hermetic sealing. The company services the aerospace, medical, and industrial markets.

Marcotte Ford Sales
1025 Main St., Holyoke, MA 01040
(800) 923-9810
www.marcotteford.com
Bryan Marcotte, President
The dealership sells new Ford vehicles as well as pre-owned cars, trucks, and SUVs, and features a full service department. Marcotte has achieved the President’s Award, one of the most prestigious honors given to dealerships by Ford Motor Co., on multiple occasions over the past decade.

The Markens Group
1350 Main St., Suite 1508, Springfield, MA 01103
(413) 686-9199
www.markens.com
Ben Markens, President
Markens has guided hundreds of businesses toward excellence since 1988. It provides services in strategic management, profit planning, sales and marketing, mergers and acquisitions, and more.

Moriarty & Primack, P.C.
One Monarch Place, Springfield, MA 01144
(413) 739-1800
www.mass-cpa.com
Jay Primack, CEO
While audit and tax services continue to be a dominant aspect of the accounting firmís business, practice professionals also provide a wide range of services in the areas of tax-planning and tax-compliance services.

NetLogix Inc.
181 Notre Dame St., Westfield, MA 01085
(413) 586-2777
www.netlgx.com
Marco Liquori, President
NetLogix offers a wide range of IT services, including equipment sales; managed network services and remote monitoring; network design, installation, and management; network security and firewalls; disaster-recovery and business-continuity services; VoIP; wi-fi; and more.

NUVO Bank & Trust Co.
1500 Main St., Springfield, MA 01115
(413) 787-2700
www.nuvobank.com
M. Dale Janes, CEO
Chartered in 2007, NUVO is an independent, locally owned bank that provides loans, deposits, and cash-management services for both personal-banking and business-banking needs.

O’ConnelL CARE AT HOME & HEALTHCARE STAFFING
14 Bobala Road, Suite 1B, Holyoke, MA 01040
(413) 533-1030
www.opns.com
Francis O’Connell, President
For more than two decades, O’Connell Care at Home and Healthcare Staffing has grown to deliver the a wide range of home health care and staffing services across the Pioneer Valley. Services range from nursing care and geriatric health care management to advocacy and transportation.

PC Enterprises / Entre Computer
138 Memorial Ave., West Springfield, MA 01089
(413) 736-2112
www.pc-enterprises.com
Norman Fiedler, CEO
PC Enterprises (d/b/a Entre Computer) assists organizations with procuring, installing, troubleshooting, servicing, and maximizing the value of technology. In business since 1983, it and continues to evolve and grow as a lead provider for many businesses, health care providers, retailers, and state, local, and education entities.

Pioneer Spine & Sports Physicians
271 Park St., West Springfield, MA 01089
(413) 785-1153
www.spinesports.com
Dr. Scott Cooper, CEO
The practice specializes in the diagnosis and treatment of neurologic and musculoskeletal disorders. While best-known for expertise in sports medicine and spine care, it treats a wide variety of conditions. In addition to routine non-operative care, the practice also provides the latest in minimally invasive and reconstructive surgery of the spine.

Robert F. Scott Co., Inc.
467 Longmeadow St., Longmeadow, MA 01106
(413) 567-7089
Leonard Rising III, President
Robert F. Scott Co. Inc. (known as Longmeadow Garage) is a locally owned and operated full-service gasoline and automotive service station. Its staff includes ASE-certified technicians well-versed in all makes and models.

Samuel’s
1000 West Columbus Ave., Springfield, MA 01105
(413) 732-7267
www.samuelstavern.com
Edward Grimaldi, CEO
Located at the Basketball Hall of Fame, Samuels is a sports bar that takes as its motto “It’s better to eat in a bar than to drink in a restaurant,” and backs it up with a menu strong on new American cuisine, seafood, tapas, and an extensive selection of wine and other drinks.

Sarat Ford Sales Inc.
245 Springfield St., Agawam, MA 01001
(888) 254-2911
saratford.dealerconnection.com
John Sarat Jr., CEO
Founded in 1929, Sarat has grown to become the largest Ford dealership in Western Mass. The third-generation business sells a wide variety of new and used vehicles and boasts a 24-bay service center with a $1 million parts inventory, and has received Ford’s Distinguished Achievement Award for excellent customer service multiple times.

Springfield College
263 Alden St., Springfield, MA 01109
(413) 748-3000
www.springfieldcollege.edu
Dr. Richard Flynn, CEO
Founded in 1885, Springfield College is a private, independent, coeducational, four-year college offering undergraduate and graduate degree programs with its Humanics philosophy — educating students in spirit, mind, and body for leadership in service to others.

United Personnel Services Inc.
1331 Main St., Springfield, MA 01103
(413) 736-0800
www.unitedpersonnel.com
Mary Ellen Scott, President
United provides a full range of staffing services, including temporary staffing and full-time placement, on-site project management, and strategic recruitment in the Springfield, Hartford, and Northampton areas, specializing in administrative, professional, medical, and light-industrial staff.

Valley Communications Systems Inc.
201 First Ave., Chicopee, MA 01020
(413) 592-4136
www.valleycommunications.com
Edward Tremble, President
Valley is a diversified communications company serving New England with broadband TV distribution systems, satellite-dish installations, data and voice cabling, computer interactive whiteboards, data/video projection equipment and systems, videoconference room design, telephone systems, sound systems, security systems, and AV equipment.

YWCA Of Western Massachusetts
One Clough St., Springfield, MA 01118
(413) 733-7100
www.springfieldy.org
Mary Johnson, Executive Director
The YWCA is a worldwide organization seeking to bring women of diverse backgrounds together to work toward a common vision of peace, justice, freedom, and dignity for all people. The YWCA of Western Massachusetts is a private, not-for-profit charitable corporation and a certified woman-owned business.

Chamber Corners Departments

ACCGS
www.myonlinechamber.com
(413) 787-1555
• Sept. 11: After 5 – MillFest, 5-7 p.m., at Ludlow Mills. We’re bringing the After 5 networking events back bigger and better tha• ever with a MillFest. We’ll have live music, great food, lots of fun, and, of course, networking. Sponsored by Chicopee Savings Bank with support from HealthSouth and Westmass Area Development Corp. Presented i• collaboratio• with the East of the River Five Tow• Chamber of Commerce, a• affiliate of the ACCGS. Reservations are $15 for members, $25 for general admission. Proceeds will benefit the ERC5 Scholarship Fund. Reservations may be made online at www.myonlinechamber.com or by calling Cecile Larose at (413) 755-1313.
• Sept. 18: Wester• Mass. Business Forum, 8:30 a.m.-noon, at Holyoke Community College. Businesses operating today are ofte• overwhelmed by state and federal environmental, health, and safety requirements. It’s especially tough for small and mid-size businesses to keep up to date. Joi• the EPA, DEP, and other state agencies and the state’s leading business organizations for a half-day briefing where you’ll be give• the tools to ru• your business safely and i• compliance with the law — and maybe save some money i• the end. Presented i• collaboratio• with Associated Industries of Mass., the Pioneer Valley Planning Commission, Partners for a Healthier Community, and the Commonwealth of Massachusetts. Reservations are $25 for the first employee per company, $15 per employee thereafter. Reservations must be made online at www.myonlinechamber.com.
• Sept. 24: Pastries, Politics, and Policy, 8-9 a.m., at the TD Bank Conference Center, 1441 Mai• St., Springfield. For those political and policy junkies. Joi• us for our debut event featuring a policy expert and member of the Patrick administratio• for a breakfast and roundtable discussion. Reservations are $15 for members, $25 for general admission. Reservations may be made online at www.myonlinechamber.com or by calling Cecile Larose at (413) 755-1313.
• Oct. 1: Rake i• the Business Tabletop and Business Networking Event, 4:30-7 p.m., at the Castle of Knights, Chicopee. This unique tabletop showcase provides businesses and organizations with a• affordable opportunity to exhibit their products and services. Presented i• collaboratio• with the Greater Chicopee, Holyoke, and Westfield chambers of commerce. Exhibitor space is $100 and includes a• 8-foot table, two exhibitor passes, and six complimentary passes for admission. Reservations to attend are $5. Reservations may be made online at www.myonlinechamber.com or by calling Cecile Larose at (413) 755-1313.
• Oct. 2: Business@Breakfast, 7:15-9 a.m., at the Log Cabi• i• Holyoke. Speed Networking — joi• us for our take o• speed dating, a fast-paced way for you to work the room, making 50 new contacts at one breakfast. Get your elevator speech ready for this unique event. Sponsored by Series Sponsor Masiello Employment Services. Reservations are $20 for members, $30 for general admission. Reservations may be made online at www.myonlinechamber.com or by calling Cecile Larose at (413) 755-1313.
• Oct. 9: Lunch ‘n’ Learn, 11:30 a.m.-1 p.m., at One Financial Plaza Community Room, 1350 Mai• St., Springfield. The program, “Birds Tweet, but Should You? Is Social Media Right for your Business?” will discuss strategies behind using social media, determining your retur• o• investment and tips o• how to best deploy social media to your advantage. Reservations are $20 for members, $30 for general admission, and includes networking time and a boxed lunch. Reservations may be made online at www.myonlinechamber.com or by calling Cecile Larose at (413) 755-1313.
• Oct. 24: A Chocolate Affair, 6-9 p.m., at Chez Josef i• Agawam. Indulge yourself i• chocolate, shopping, and networking. Presented by the Professional Women’s Chamber, a• affiliate of the ACCGS. Exhibitor space is $70. Reservations to attend are $40. Reservations may be made online at www.myonlinechamber.com or by calling Cecile Larose at (413) 755-1313.
• Oct. 25: Super 60, 11:30 a.m.-1:30 p.m., at Chez Josef i• Agawam. Celebrate the region’s top-performing companies. Now, i• its 24th year, this awards program celebrates the success of the fastest-growing privately owned businesses i• the regio• that continue to make significant contributions to the strength of the regional economy. Presented by Health New England with support from Hampde• Bank, Sulliva• Hayes & Quinn, the Republican, and WWLP-TV 22. Reservations are $50 for members, $70 for general admission. Reservations may be made online at www.myonlinechamber.com or by contacting Cecile Larose at (413) 755-1313.

AMHERST AREA CHAMBER OF COMMERCE
www.amherstarea.com
(413) 253-0700
• Sept. 13: Amherst Area Chamber Luncheon, 12:30-2 p.m., at the Lord Jeffery Inn, 30 Boltwood Ave., Amherst. Sponsored by UMass Five College Credit Union. Celebrate the growth and impact of local agriculture and the 20th anniversary of Community Involved i• Sustaining Agriculture (CISA). Guest speaker Phillip Korman, executive director of CISA, will discuss the economic impacts and growth of the “Local Hero” movement i• the Pioneer Valley. Tickets cost $25 per person. RSVP to [email protected].
• Sept. 25: Chamber After 5 at Florence Savings Bank, Block Party, 5-7 p.m. Hosted by and sponsored by Florence Savings Bank, 385 College St., Amherst. Explore the whole group of businesses at Amherst Crossing: Amherst Pharmacy, Coldwell Banker-Upto• Massamont Realtors, and Pioneer Valley Ideal Weight Loss. Enjoy tasty treats from Portabella Catering. Admission: $10 for members, $15 for non-members. RSVP to [email protected].
• Oct. 3: Amherst Area Chamber Annual Awards Dinner, 5:30-9 p.m., at the UMass Student Unio• Ballroom. Presented by PeoplesBank. Sponsored by J.F.Conlo• & Associates. Legacy Award: Joh• Coull; Lifetime Achievement i• Business: Ronald Nathan, Amherst Insurance Agency/the Natha• Agencies; Community Service: Family Outreach of Amherst; Chamber MVP: Cinda Jones, W.D. Cowls Land Co. Admission: $75 per ticket.
• Oct. 18: Legislative Breakfast, 7:15-9 a.m., at the Lord Jeffery Inn. Sponsored by Wester• Massachusetts Electric Co. Admission: $15 for members, $20 for non-members.

GREATER EASTHAMPTON CHAMBER OF COMMERCE
www.easthamptonchamber.org
(413) 527-9414
• Sept. 12: Networking By Night Business Card Exchange, 5-7 p.m. Hosted and co-sponsored by Eastworks Event Space, Suite 160, 116 Pleasant St., Easthampton. Co-sponsored by Riff’s Joint, which is providing hors d’ouevres. Beer and wine compliments of Eastworks. Door prizes. Tickets: $5 for members, $15 for future members.
• Sept. 13-14: Fall Recycling Days (Sept. 13: 1-4 p.m.; Sept. 14: 8:30 a.m. to noon). Responsibly dispose of your old computer, monitor, TV, stereo, and/or home or office appliances. Location: Corner of Liberty and Mechanic streets (across from the Liberty Commons Building), Easthampton. Recycling services courtesy of Duseau Trucking, Hatfield. Ope• to the public. Contact the chamber office at (413) 527-9414 for recycling fees; 100% of fees will benefit chamber community programs.
• Sept. 17: GRIST — Get Real Individual Support Today, 9-10 a.m. at the Greater Easthampto• Chamber of Commerce, 33 Unio• St., Easthampton. The GRIST group is a free member benefit, a• ongoing small group of folks who meet regularly to share ideas and get advice o• the daily challenges of running a successful business. RSVP to group leaders Derek Allard at [email protected] or (413) 282-9957, or Fra• Fahey at [email protected] or (413) 529-1189. Free to chamber members and future members.
• Oct. 1: GRIST — Get Real Individual Support Today, 9-10 a.m. at the Greater Easthampto• Chamber of Commerce, 33 Unio• St., Easthampton. The GRIST group is a free member benefit, a• ongoing small group of folks who meet regularly to share ideas and get advice o• the daily challenges of running a successful business. RSVP to group leaders Derek Allard at [email protected] or (413) 282-9957, or Fra• Fahey at [email protected] or (413) 529-1189. Free to chamber members and future members.
• Oct. 8: Mayoral Forum, 6 p.m., Eastworks Meeting Space, Suite 160, 116 Pleasant St., Easthampton. Lear• about the Easthampto• mayoral candidates’ views o• business and their plans for the future of Easthampton. Free and ope• to the public.
• Oct. 10: Networking by Night Business Card Exchange, 5-7 p.m. Hosted and sponsored by Cernak Buick, 102 Northampto• St., Easthampton. Hors d’ouevres, beer, and wine available. Door prizes. Tickets: $5 for members, $15 for future members.
• Oct. 15: GRIST — Get Real Individual Support Today, 9-10 a.m. at the Greater Easthampto• Chamber of Commerce, 33 Unio• St., Easthampton. The GRIST group is a free member benefit, a• ongoing small group of folks who meet regularly to share ideas and get advice o• the daily challenges of running a successful business. RSVP to group leaders Derek Allard at [email protected] or (413) 282-9957, or Fra• Fahey at [email protected] or (413) 529-1189. Free to chamber members and future members.
• Oct. 21: Celebrity Bartenders Night, 6-9 p.m., at Opa-Opa Steakhouse & Brewery, 169 College Highway, Southampton. Joi• us for a night of fu• with local celebrities mixing drinks. Tips benefit the chamber’s holiday lighting fund. Raffles and more fun. Admission: free.

HOLYOKE CHAMBER OF COMMERCE
www.holycham.com
(413) 534-3376
• Sept. 10: “Grow Your Business with E-mail and Social Media Marketing,” from 8:30 (registration) to 10:30 a.m., at the Greater Holyoke Chamber of Commerce Executive Conference Room, 177 High St. Sponsored by PeoplesBank and the Republican. This workshop is designed to give small businesses and nonprofit organizations some simple ideas for growing their customer, prospect, or member networks by using e-mail and social-media marketing. Admissio• is free. Brought to you by Constant Contact. For reservations, call the chamber office at (413) 534-3376.
• Sept. 11: Legislative Coffee Hour, 7:45-9:15 a.m. Hosted by Slainte, 80 Jarvis Ave., Holyoke. Sponsored by Dowd Insurance, Loomis Communities, and Resnic, Beauregard, Waite and Driscoll. Hear what the Holyoke mayoral candidates have to say about some of the key topics that will affect the city of Holyoke. Each candidate will have a• opportunity to speak and will take questions from the audience. Cost: $18 for chamber members, $25 for non-members. Continental breakfast included. The public is invited to attend. Call the chamber at (413) 534-3376 to sig• up.
• Sept. 17: Holyoke Day at the Big E, 5 p.m.
• Sept. 18: Chamber Annual Clambake, 5-7:30 p.m., at Holyoke Country Club, 1 Country Club Road. Sponsored by United Water, Pioneer Valley Railroad, and Westfield Bank. All tickets are $35. The public is invited to attend. Free golf lesso• at 3:30 p.m., putting contest, music, chowder cook-off, games, door prizes, and raffles. For reservations, call the chamber office at (413) 534-3376.
• Sept. 24: “The Power of E-mail Marketing,” bonus session: “Getting Started with Constant Contact E-mail Marketing,” from 8:30 (registration) to 10 a.m., at the Greater Holyoke Chamber of Commerce Executive Conference Room, 177 High St., Holyoke. Sponsored by PeoplesBank and the Republican. Attendance is free. For reservations, call the chamber office at 413-534-3376.
• Oct. 1: Table Top Showcase, 4:30-7 p.m., at the Chicopee Castle of Knights. Four area chambers — Greater Holyoke, Chicopee, Westfield, and the ACCGS — are getting together to present a tabletop mini-trade show. Tables cost $100. Call the Holyoke Chamber at (413) 534-3376 to secure your table.
• Oct. 3: “Ask a Chamber Expert: the Basics of Blueprint Reading,” 8:30-10 a.m., at the Greater Holyoke Chamber of Commerce, Executive Conference Room, 177 High St., Holyoke. Lear• how to define different types of scales used o• drawings; identify the height, width, and length dimensions of a drawing; interpret the various symbols and notations used o• a drawing; distinguish betwee• plan, elevation, section, and detail views; and become familiar with basic plan-reading terminology. Price includes a continental breakfast. Cost: $10 for members; $25 at the door and for non-members. Call the chamber at (413) 534-3376 to sig• up.
• Oct. 9: Autum• Business Breakfast, 7:30-9 a.m., at the Log Cabin. Sponsored by the Republica• and Holyoke Medical Center. Recognizing new members, business milestones, and networking breakfast meeting. Cost: members, $22 i• advance, $28 at the door. Call the chamber at (413) 534-3376 to sig• up.
• Oct. 16: Chamber After Hours, 5-7 p.m., at the Center for Health Education, 404 Jarvis Ave., Holyoke (former Gryn• & Barrett Studios). Business networking event to take place at HCC’s newest educatio• facility. Networking, 50/50 raffle, and door prizes. Cost: $10 for members, $15 for the public. Call the chamber at (413) 534-3376 to sig• up.
• Oct. 22: Social Media with Constant Contact Workshop, 8:30-10:30 a.m., at the Greater Holyoke Chamber of Commerce, Executive Conference Room, 177 High St., Holyoke. Sponsored by PeoplesBank and the Republican. This information-packed seminar offers a basic review of the essential strategies and best practices a business or organizatio• should understand to successfully get started with social-media marketing. Admissio• is free. Brought to you by Constant Contact. For reservations, call the chamber office at (413) 534-3376.
• Oct. 30: Manufacturing Breakfast, 7:30-9:30 a.m., at the Wherehouse, 109 Lyma• St., Holyoke. For reservations, call the chamber office at (413) 534-3376.

MASSACHUSETTS CHAMBER OF COMMERCE
www.massachusettschamberofcommerce.com
(413) 525-2506
• Nov. 12: Massachusetts Chamber of Commerce Annual Meeting & Awards Luncheon, 9 a.m. registration, at the DoubleTree, Westborough. For more informatio• o• ticket sales and sponsorship opportunities, call the chamber office at (413) 525-2506 or e-mail [email protected].

GREATER NORTHAMPTON CHAMBER OF COMMERCE
www.explorenorthampton.com
(413) 584-1900

• Sept. 11: Arrive@5, 5-7 p.m. Monthly chamber networking event. Sponsored and hosted by Baystate Health Outpatient Center, at Northampto• Crossing, 325 King St. Cost:  $10 for members, $15 for non-members. RSVP to [email protected].
• Sept. 26: Business Planning Workshop, 3:30-5 p.m., at the Northampto• Chamber, 99 Pleasant St., Northampton. Presented by the staff of the Frankli• County Community Development Corp. This 90-minute sessio• informs business owners about business planning, the loa• process, where to get help, and how to launch a food product and use the Wester• MA Food Processing Center. Lear• about available resources and walk out knowing your next step. Admissio• is free, but space is limited. RSVP to [email protected].
• Sept. 25: Incite Information, 7:30-9 a.m., at Look Park: the Garde• House. Hosted by the Greater Northampto• Chamber of Commerce. Sponsors: United Personnel, Webber & Grinnell, and Six-Point Creative Works. The speaker will be state Sen. Senator Sta• Rosenberg. Incite Informatio• is a four-part series o• the future of business i• the Pioneer Valley. The format and topics were developed from a survey of chamber members, i• which it was clear that business leaders are looking for more avenues for relevant and highly local informatio• that will help them make decisions more effectively. The series will include expert speakers who will address big issues with a local mindset. Topics for this year will include economic development, high-speed transportation, higher education, and the impact of work culture. Cost: $20 for members, $30 for non-members. RSVP required. To register, contact Esther at [email protected].
• Oct. 2: Annual Chamber Ope• House, 5-7 p.m. Sponsors: Innovative Business Systems, Pioneer Training, and Crocker Communications. The chamber’s largest fall networking event, the ope• house is designed to introduce prospective members to the chamber and its members. Cost: $10 for members, $15 for non-members. RSVP to Esther at [email protected].
• Oct. 8: Business to Customer Marketing Workshop: “On-the-spot Marketing Tips for Increasing Foot Traffic,” 1-3 p.m. Hosted and sponsored by the Greater Northampto• Chamber of Commerce. Presented by the Creative Marketing Group. The Creative Marketing Group will meet with you and your fellow retail business owners and managers at our conference-room table, liste• to your marketing and communications concerns, and help you brainstorm practical, professional solutions o• the spot. Lear• more about how to strategize, advertise, brand, and promote your business, reach the media, and maximize your message i• person, i• print, and online. Cost: free, but pre-registratio• is required, and space is limited. To register, contact Esther at [email protected]
• Oct. 22: Business to Business Marketing Workshop, 3:30-5 p.m., at the Greater Northampto• Chamber of Commerce. Cost: free, but pre-registratio• is required, and space is limited. To register, contact Esther at [email protected].
• Nov. 6: Arrive@5 Chamber Networking Event, 5-7 p.m. Hosted by the World War II Club. Sponsors: Homeward Vets. Catered by Big Kats Catering. The chamber will be collecting donations for Homeward Vets. A list of needed donations will be posted o• its website. Cost: $10 for members, $15 for non-members. RSVP to Esther at [email protected].

WEST OF THE RIVER CHAMBER OF COMMERCE
www.ourwrc.com
(413) 426-3880
• Sept. 26: Coffee with Mayor Cohen, 8-9:30 a.m., at the OMG Training Center, 604 Silver St. Agawam. For more information, contact the chamber office at (413) 426-3880 or e-mail [email protected].
• Oct. 2: Wicked Wednesday, 5-7 p.m., at Westfield Bank, 655 Mai• St., Agawam. Wicked Wednesdays are monthly social events hosted by various businesses and restaurants. These events bring members and non-members together to network i• a laid-back atmosphere. Free for chamber members, $10 for non-members. Event is ope• to the public, but non-members must pay at the door. For more information, contact the chamber office at (413) 426-3880 or e-mail [email protected].
• Oct. 10: West Springfield Mayoral Debate, 6-8 p.m., at West Springfield City Hall. Event is ope• to the public and free for both members and non-members. For more information, contact the chamber office at (413) 426-3880 or e-mail [email protected].
• Oct. 17: Business with Bacon, 7-9 a.m., at Crestview Country Club. Speaker: Gaming Commissioner Bruce Stebbins. Cost: $25 for chamber members, $30 for non-members. For more information, contact the chamber office at (413) 426-3880, or e-mail [email protected].
• Oct. 23: Business to Business Expo, hosted by the West of the River Chamber, the North Central CT Chamber, the Bradley Regional Chamber, and the East Windsor Chamber, 4:30-7:30 p.m. Hosted by Holiday Inn, Enfield. Cost: $100 for a six-foot table if you are a member of any chamber and pay i• full by Sept. 27, or $150 for a six-foot table if you are not a member of any chamber or do not pay i• full by Sept. 27. For more information, contact the chamber office at (413) 426-3880, or email [email protected].

GREATER WESTFIELD CHAMBER OF COMMERCE
www.westfieldbiz.org
(413) 568-1618
• Sept. 11: September WestNet Connection, 5-7 p.m., at the Holiday In• Express, 39 Southampto• Road, Westfield. Sponsored by CityStage & Symphony Hall. A• evening of networking. Don’t forget your business cards, complimentary hors d’oeuvres, and cocktails. Walk-ins are welcome. Cost: $10 for members, $15 cash for non-members. To register, call Pam Bussell at the chamber office at (413) 568-1618, or e-mail [email protected].
• Sept. 13: Chamber Breakfast, 7:15-9 a.m., at the 104th Fighter Wing ANG, 175 Falco• Dr., Westfield. Platinum sponsor: Westfield Bank. Gold sponsors: Berkshire Bank and United Bank. Guest Speaker: Eva• Dobelle, president, Westfield State University. Cost: $25 for members. $30 for non-members. To register, call Pam Bussell at the chamber office at (413) 568-1618, or e-mail [email protected].
• Oct. 7: Mayor’s Coffee Hour, 8-9 a.m., at the Forum House, 55 Broad St., Westfield. Mayor Knapik will speak about all that is happening around Westfield and field questions. Free and ope• to the pubic. To register, call Pam Bussell at the chamber office at (413) 568-1618, or e-mail [email protected].
• Oct. 9: October WestNet Connection, 5-7 p.m., at East Mountai• Country Club, 1458 East Mountai• Road, Westfield. A• evening of networking; don’t forget your business cards. Complimentary hors d’oeuvres and cocktails. Walk-ins are welcome. Tickets: $10 for members, $15 cash for non-members. To register, call Pam Bussell at the chamber office at (413) 568-1618, or e-mail [email protected].

Sections Super 60

Growth Engine

super60logoNow in its 27th year, the Springfield Regional Chamber’s Super 60 program celebrates the success of the fastest-growing privately-owned businesses in the region. This year’s class, which will be feted on Oct. 28 at Chez Josef, hail from 17 communities across the region and represent all sectors of the economy, including nonprofits, transportation, energy, healthcare, technology, manufacturing, retail, and service, with the winners in the Total Revenue category combining for more than $1.3 billion in revenues last year, and the Revenue Growth winners all posting gains in excess of 25% — and one-third recording more than 60% growth. It goes to show, says chamber President Nancy Creed, that “small business is the backbone of our region and our continued growth engine, and the success of this year’s winners is a clear indication that our regional economy is strong.”

Total Revenue

1. Stavros Center for Independent Living Inc.

210 Old Farm Road, Amherst

(413) 256-0473

www.stavros.org

Jim Kruidenier, Executive Director

Stavros helps people with disabilities develop the tools and skills they need to take charge of their own lives, through programs and services designed to meet the needs of individuals of any age or disability as they work to achieve the life goals that are important to them. Stavros also advocates to bring an end to discrimination in employment, healthcare, or anywhere else.

 

2. Springfield College

263 Alden St., Springfield

(413) 748-3000

www.springfieldcollege.edu

Mary-Beth Cooper, President

Founded in 1885, Springfield College is a private, independent, co-educational, four-year college offering undergraduate and graduate degree programs guided by its Humanics philosophy — educating students in spirit, mind, and body for leadership in service to others.

 

3. Whalley Computer Associates Inc.

One Whalley Way, Southwick

(413) 569-4200

www.wca.com

John Whalley, President

WCA is a locally owned family business that has evolved from a hardware resale and service group in the ’70s and ’80s into a company that now focuses on lowering the total cost of ownership of technology and productivity enhancement for its customers. Whalley carries name-brand computers as well as low-cost performance compatibles.

 

Baltazar Contractors Inc.

83 Carmelinas Circle, Ludlow

(413) 583-6160

www.baltazarcontractors.com

Frank Baltazar, President

Baltazar Contractors has been a family-owned and operated construction firm for more than 20 years, specializing in roadway construction and reconstruction; all aspects of site-development work; sewer, water, storm, and utilities; and streetscape improvements.

 

Behavioral Health Network Inc.

417 Liberty St., Springfield

(413) 747-0705

www.bhninc.org

Katherine Wilson, President and CEO

BHN is a nonprofit community behavioral-health service agency that has been providing services to children, adult, families, and communities in Western Mass. since 1938. It offers comprehensive, outcome-driven, affordable, and culturally appropriate behavioral healthcare to people of all ages and income levels in multiple settings within its communities.

 

Braman Chemical Enterprises Inc.

147 Almgren Dr., Agawam

(413) 732-9009

www.braman.biz

Gerald Lazarus, President

Braman has been serving New England since 1890, using state-of-the-art pest-elimination procedures for commercial and residential customers. The company has offices in Agawam, Worcester, and Lee, as well as Hartford and New Haven, Conn.

 

City Tire Company Inc.

25 Avocado St., Springfield

(413) 737-1419

www.city-tire.com

Peter Greenberg, President

Brothers Peter and Dan Greenberg, the third generation of a family-owned business founded in 1927, have grown the business to 11 locations in Massachusetts, Connecticut, New Hampshire, and Vermont. The company offers one-stop shopping for tires of all shapes and sizes and a full compliment of maintenance and repair services.

 

Collaborative for Educational Services

97 Hawley St., Northampton

(413) 586-4900

www.collaborative.org

William Diehl, executive director

This nonprofit educational service agency is committed to reaching and educating learners of all ages, and is experienced in working with educators to help students learn and succeed. It partners with school districts and schools to help them assess their programs and improve services, instruction, student learning, and achievement, and trains teachers, administrators, and educational leaders seeking licensure or skill development.

 

Commercial Distributing Co. Inc.

46 South Broad St., Westfield

(413) 562-9691

www.commercialdist.com

Richard Placek, Chairman

Founded in 1935 by Joseph Placek, Commercial Distributing Co. is a family-owned, family-operated business servicing more than 1,000 bars, restaurants, and clubs, as well as more than 400 package and liquor stores. Now in its third generation, the company continues to grow through the values established by its founder by building brands and offering new products as the market changes.

 

Community Enterprises Inc.

441 Pleasant St., Northampton

(413) 584-1460

www.communityenterprises.com

Dick Venne, President and CEO

In 1972, some progressive staff members at Northampton State Hospital applied for and received a small grant to develop a program to train residents to live and work outside the hospital. In the 40 years since the creation of that original program, Community Enterprises has grown into a multi-faceted program that supports the employment, educational, and independent-living goals of people with disabilities in three states.

 

The Dennis Group

1537 Main St., Springfield

(413) 746-0054

www.dennisgrp.com

Tom Dennis, CEO

The Dennis Group offers complete planning, design, architectural, engineering, and construction-management services. The firm is comprised of experienced engineering and design professionals specializing in the implementation of food-manufacturing processes and facilities.

 

Filli, LLC d/b/a Con-Test Analytical Laboratory

39 Spruce St., East Longmeadow

(413) 525-2332

www.contestlabs.com

Thomas Veratti, General Manager

Established in 1984, Con-Test provides environmental consulting and testing services to a variety of clients throughout Western Mass. The laboratory-testing division originally focused on industrial hygiene analysis, but rapidly expanded to include numerous techniques in air analysis, classical (wet) chemistry, metals, and organics, and has the capability for analyzing nearly all water, air, soil, and solid materials.

 

Grand Prix International Inc.

34 Front St., Indian Orchard

(413) 543-8887

www.grandprixintl.com

Michael Fisher, President

Since 1978, Grand Prix International has grown to become a leading independent game manufacturer, offering a wide range of services, from graphic design to project management, manufacturing, and freight forwarding. GPI has extensive experience with custom product packaging, specializing in plastic molding, tins, clamshells, blister cards, set-up boxes, neck boxes, wood boxes, and displays.

 

HAPHousing (HAP Inc.)

322 Main St., Suite 1, Springfield

(413) 233-1500

www.haphousing.org

Peter Gagliardi, President and CEO

Over 40 years, HAPHousing has earned a reputation for providing innovative forms of housing assistance to tenants, homebuyers, homeowners, and rental-property owners. HAPHousing is the largest nonprofit developer of affordable housing in Western Mass., and a collaborative partner in urban neighborhood revitalization.

 

Holyoke Chicopee
Springfield Head Start Inc.

30 Madison Ave., Springfield

(413) 788-6522

www.hcsheadstart.org

Janis Santos, Director

Since 1965, HCS Head Start Inc. has been providing high-quality early-childhood-education services for children and families in in Western Mass., including Holyoke, Chicopee, Springfield, Ludlow, Palmer, and Granby. Head Start provides a solid foundation for children to gain necessary skills to enter kindergarten and to be successful in life.

 

Human Resources Unlimited Inc.

60 Brookdale Dr., Springfield

(413) 781-5359

www.hru.org

Don Kozera, President and CEO

HRU’s programs annually help more than 1,500 people with physical and mental disabilities or who are disadvantaged by poverty or homelessness, by providing a unique and holistic approach to skill building, job-readiness training, placement, and support. HRU works with area employers, providing them with a skilled, reliable workforce while simultaneously creating employment opportunities for its members.

 

Kittredge Equipment Co. Inc.

100 Bowles Road, Agawam

(413) 304-4100

www.kittredgeequipment.com

Wendy Webber, President

Founded in 1921, Kittredge Equipment Co.is one of the nation’s leading food-service equipment and supply businesses. It boasts 70,000 square feet of showroom in three locations, with in-stock inventory of equipment and smallware consisting of more than 7,000 different items. The company also handles design services, and has designed everything from small restaurants to country clubs to in-plant cafeterias.

 

Lancer Transportation & Logistics and Sulco Warehousing & Logistics

311 Industry Ave., Springfield

(413) 739-4880

www.sulco-lancer.com

Todd Goodrich, President

In business since 1979, Sulco Warehousing & Logistics specializes in public, contract, and dedicated warehousing. Lancer Transportation & Logistics is a licensed third-party freight-brokerage company that provides full-service transportation-brokerage services throughout North America.

 

Marcotte Ford Sales Inc.

1025 Main St., Holyoke

(800) 923-9810

www.marcotteford.com

Bryan Marcotte, President

The dealership sells new Ford vehicles as well as pre-owned cars, trucks, and SUVs, and features a full service department. Marcotte has achieved the President’s Award, one of the most prestigious honors given to dealerships by Ford Motor Co., on multiple occasions over the past decade. It also operates the Marcotte Commercial Truck Center.

 

Multicultural Community Services
of the Pioneer Valley Inc.

1000 Wilbraham Road, Springfield

(413) 782-2500

www.mcsnet.org

Paul Conlon, Executive Director

Multicultural Community Services of the Pioneer Valley is committed to providing culturally and ethnically responsive supports that enhance the capacities of individuals with developmental disabilities, and their families, to maximize their quality of life as individuals and as members of the larger community.

 

Northeast Treaters Inc.

201 Springfield Road, Belchertown

(413) 323-7811

www.netreaters.com

David Reed, President

Northeast Treaters was founded in 1985 as a manufacturer of pressure-treated lumber. In 1996, an additional facility was added in Athens, N.Y. to produce fire-retardant treated lumber and kiln-dried before- and after-treatment products.

 

PC Enterprises Inc. d/b/a Entre Computer

138 Memorial Ave., West Springfield

(413) 736-2112

www.pc-enterprises.com

Norman Fiedler, CEO

PC Enterprises, d/b/a Entre Computer, assists organizations with procuring, installing, troubleshooting, servicing, and maximizing the value of technology. In business since 1983, it continues to evolve and grow as a lead provider for many businesses, healthcare providers, retailers, and state, local, and education entities.

 

Pathlight Inc.

220 Brookdale Dr., Springfield

(413) 732-0531

www.pathlightgroup.org

Ruth Banta, Executive Director

For 60 years, Pathlight, formerly the Assoc. for Community Living, has been creating opportunities, building relationships, and improving lives of children and adults with developmental disabilities and their families. The agency’s caring and experienced workforce empowers individuals with developmental disabilities to live with dignity, bringing fulfillment, community, and valuable relationships into their lives.

 

Sarat Ford-Lincoln

245 Springfield St., Agawam

(413) 789-5400

www.saratford.com

Jeff Sarat, President

Founded in 1929 by John Sarat Sr., Sarat Ford has become the largest Ford dealership in Western Mass., and today, grandson Jeff Sarat leads the company. The full-service dealership includes a state-of-the-art body shop, and a recent expansion offers a 24-bay service center that houses a $1 million parts inventory featuring Ford, Motorcraft, Motorsport, and a variety of other specialty manufacturers.

 

Specialty Bolt & Screw Inc.

235 Bowles Road, Agawam

(413) 789-6700

www.specialtybolt.com

Kevin Queenin, President

Founded in 1977, Specialty Bolt & Screw (SBS) is a full-service solutions provider of fasteners, vendor-managed inventory (VMI) programs, and C-class commodities. Based in Agawam, it has locations in Valcourt, Quebec; Juarez, Mexico; Queretaro, Mexico; Rovaniemi, Finland; and Kaohsiung, Taiwan.

 

Tighe & Bond Inc.

53 Southampton Road, Westfield

(413) 562-1600

www.tighebond.com

David Pinsky, President

Founded in 1911, Tighe & Bond specializes in environmental engineering, focusing on water, wastewater, solid-waste, and hazardous-waste issues, and provides innovative engineering services to public and private clients around the country and overseas. It has expanded its footprint over the past several years to grow to more than 275 employees in several locations throughout the Northeast.

 

Troy Industries Inc.

151 Capital Dr., West Springfield

(413) 788-4288

www.troyind.com

Steve Troy, CEO

Troy Industries was founded on the principle of making reliable, innovative, over-engineered products that function without question when lives are on the line. The choice of special ops, law enforcement, and war fighters worldwide, Troy Industries is a leading U.S. government contractor that designs and manufactures innovative, top-quality small-arms components and accessories and complete weapon upgrades.

 

United Personnel
Services Inc.

1331 Main St., Springfield

(413) 736-0800

www.unitedpersonnel.com

Patricia Canavan, President

United provides a full range of staffing services, including temporary staffing and full-time placement, on-site project management, and strategic recruitment in the Springfield, Hartford, and Northampton areas, specializing in administrative, professional, medical, and light-industrial staff.

 

Valley Opportunity
Council Inc.

35 Mount Carmel Ave., Chicopee

(413) 552-1554

www.valleyopp.com

Stephen Huntley, Executive Director

The Valley Opportunity Council (VOC) is the largest and most diverse community-action agency in the region. It has a network of support and collaborative services that include energy assistance, nutrition, early education and childcare, adult education, senior services, housing, money management, and transporation.

 

WestMass ElderCare Inc.

4 Valley Mill Road, Holyoke

(413) 538-9020

www.wmeldercare.org

Priscilla Chalmers, Executive Director

WestMass ElderCare is a private, nonprofit agency with a mission to preserve the dignity, independence, and quality of life of elders and disabled persons desiring to remain within their own community. The agency offers services for elders, their families and caregivers, and people with disabilities. Programs and services include supportive housing, home care, options counseling, adult family care, nutrition programs, adult foster care, and group adult foster care.

Revenue Growth

1. Lavishlyhip, LLC

Feeding Hills

www.lavishlyhip.com

Rika Woyan, Owner

This online retailer of jewelry and accessories offers accessory collections from the latest top designers. By meeting with the designers in their showrooms and at industry events, it stays on top of what is trending. Shoppers will find hip and classic jewelry for women and men, cashmere, silk and blend scarves, and hair accessories.

2. City Enterprises Inc.

38 Berkshire Ave., Springfield

(413) 726-9549

www.cityenterpriseinc.com

Wonderlyn Murphy, president

City Enterprises Inc. offers skilled general-contracting services to the New England region. The company prides itself on custom design and construction of affordable, quality homes and the infrastructure surrounding each project.

3. 3BL Media, LLC

136 West St. #104, Northampton

(866) 508-0993

www.3blmedia.com

Greg Schneider, CEO

Founded in 2009, 3BL Media is a leading news-distribution and content-marketing company focused on niche topics including sustainability, health, energy, education, philanthropy, community, and other social and environmental topics. The company works with organizations including multinational corporations, SMEs, and nonprofits to distribute multi-format media assets through social, traditional, and new-media channels.

Aegenco Inc.

55 Jackson St., Springfield

(413) 746-3242

www.aegisenergyservices.com

Spiro Vardakas, President

Aegenco, an energy-conservation consulting firm and the manufacturing arm of Aegis Energy Services, has grown steadily since its inception in 2005.

Aegis Energy Services Inc.

55 Jackson St., Holyoke

(800) 373-3411

www.aegisenergyservices.com

Lee Vardakas, Owner

Founded in 1985, Aegis Energy Services is a turn-key, full-service provider of combined heat and power systems (CHPs) that generate heat and electricity using clean, efficient, natural-gas-powered engines. These modular CHP systems reduce a facility’s dependence on expensive utility power, reduce energy costs, and reduce one’s carbon footprint.

Bart Truck Equipment, LLC

358 River St, West Springfield, MA 01089

(413) 737-2766

www.barttruckllc.com

James DiClemente, Owner and Service Manager

Bart Truck Equipment, LLC offers a wide range of products including dump bodies, hoists, platform bodies, utility/service bodies, refuse equipment, hook lifts and roll-offs, snow plows, sanders, lift gates, truck-mounted cranes, central hydraulic systems and tractor wet lines, van equipment, pusher and tag axles, truck-mounted generators and compressors, strobe lights, toolboxes, snow- and ice-control equipment, enclosed trailers, leaf loaders, and much more.

Baystate Crushing
& Recycling

83 Carmelinas Circle, Ludlow

(413) 583-7856

Paul Baltazar, Owner

Established in 2002, Baystate Crushing & Recycling is in the business of heavy construction equipment rental and leasing.

Charter Oak Insurance & Financial Services Co.

330 Whitney Ave., Holyoke

(413) 374-5430

www.charteroakfinancial.com

Peter Novak, General Agent

A member of the MassMutual Financial Group, Charter Oak been servicing clients for 127 years. The team of professionals serves individuals, families, and businesses with risk-management products, business planning and protection, retirement planning and investment services, and fee-based financial planning.

Courier Express Inc.

20 Oakdale St., Springfield

(413) 730-6620

www.courierexp.com

MICHAEL DEVINE, CEO

Courier Express is committed to providing custom, same-day delivery solutions for any shipment. Its focal point is New England, but its reach is nationwide. The company strives to utilize the latest technologies, on-time delivery, customer service, and attention to detail to separate itself from its competitors.

Detector Technology Inc.

9 Third St., Palmer

(413) 284-9975

www.detechinc.com

Jay Ray, President and CEO

Detector Technology is a leading manufacturer of products and systems for OEM and equipment manufacturers, specializing in channel electron multipliers, glass extrusion and fabrication, and motion-control products. With a state-of-the-art fabrication and production facility, An ISO 9001-certified commapny, DeTech has been delivering for its customers for more than 20 years.

Environmental Compliance Services Inc.

588 Silver St., Agawam

(413) 789-3530

www.ecsconsult.com

Mark Hellstein, President and CEO

For more than 25 years, ECS has specialized in environmental site assessments; testing for asbestos, lead, indoor air quality, and mold; drilling and subsurface investigations; and emergency-response management.

Fletcher Sewer & Drain Inc.

824A Perimeter Road, Ludlow

(413) 547-8180

www.fletcherseweranddrain.com

Teri Marinello, President

Since 1985, Fletcher Sewer & Drain has provided service to homeowners as well as municipalities and construction companies for large pipeline jobs from Western Mass. to Southern Conn. From unblocking kitchen sinks to replacing sewer lines, this woman-owned company keeps up to date with all the latest technology, from high-pressure sewer jetters to the newest camera-inspection equipment.

Fun Dining Inc. d/b/a Center Square Grill

84 Center Square

East Longmeadow MA 01028

(413) 525-0055

www.centersquaregrill.com

Bill Collins and Michael Sakey, Owners

Collins and Sakey launched this ‘creative American grill’ in 2014, incorporating influences from South America, classic French cooking, New Orleans, Jamaica, Asia, and other cuisines. The restaurant features a few different dining areas, from a formal dining room to a small room for private events to a lively bar area, and boasts a well-regarded wine program.

Gandara Mental Health Center Inc.

147 Norman St., West Springfield

(413) 736-8329

www.gandaracenter.org

Dr. Henry East-Trou, CEO

Focusing on the Latino/Hispanic community, Gandara Center provides substance-abuse recovery, mental-health, and housing services for men, women, children, adolescents, and families throughout the Pioneer Valley.

GMH Fence Co. Inc.

15 Benton Dr., East Longmeadow

(413) 525-3361

www.gmhfence.com

GLENN HASTIE, OWNER

Serving the Western Mass. area for more than over 20 years, GMH Fence Co. is one of largest fence companies in the region. The fencing contractor offers quality service and fence installations from a selection of wood, aluminum, steel, and vinyl fencing that are durable and virtually trouble-free for residential, commercial, and industrial fencing requests.

Knight Machine & Tool Company Inc.

11 Industrial Dr., South Hadley

(413) 532-2507

Gary O’Brien, Owner

Knight Machine & Tool Co. is a metalworking and welding company that offers blacksmithing, metal roofing, and other services.

  1. Jags Inc.

120 Interstate Dr., West Springfield

(413) 781-4352

Martin Jagodowski, President

Established in 2006, M. Jags Inc., doing business as Taplin Yard, Pump & Power Equipment, has sold and serviced outdoor power equipment to residential, commercial, and landscape companies; municipalities; and nonprofit organizations.

Maybury Associates Inc.

90 Denslow Road, East Longmeadow

(413) 525-4216

www.maybury.com

John Maybury, President

Since 1976, Maybury Associates Inc. has been designing, supplying, and servicing all types of material-handling equipment throughout New England. Maybury provides customers in a wide range of industries with solutions to move, lift, and store their parts and products.

Michael’s Party Rentals Inc.

1221 South Main St., Palmer

(413) 583-3123

www.michaelspartyrentals.com

Michael Linton, President

Michael’s Party Rentals was started as Party Tent Rentals in 2000 by Linton and his brother, Ryan, as a small, one-tent operation. In 2003, Michael bought Ryan’s half of the business, renamed it Michael’s Party Rentals, and expanded the inventory. Today, the company operates year-round, every day, and the 9,000-square-foot warehouse holds more than 100 tents of all sizes, tables, chairs, dance floors, staging, lighting, and other equipment.

MicroTek Inc.

2070 Westover Road, Chicopee

(413) 593-1025

www.mclabs.com

Don Slivensky, CEO

Since 1991, MicroTek has been an industry-leading, single-source provider of business training and meeting rooms, virtual training platforms, and instructor sourcing services. It boasts the resources and expertise to execute a total training delivery solution to any client of any size, anywhere in the world.

O’Connell Care At Home

One Federal St., Bldg. 103-1, Springfield

(413) 533-1030

www.opns.com

Francis O’Connell, president

For more than two decades, O’Connell Care at Home, formerly O’Connell Professional Nurse Service, has grown to deliver a range of home-health and staffing services across the Pioneer Valley. Services range from nursing care and geriatric healthcare management to advocacy and transportation.

Orthotics &
Prosthetics Labs Inc.

300 Birnie Ave., Suite 3, Springfield

(888) 432-5488

www.oplabs.com

Jim Haas and Blaine Drysdale, Owners

Orthotics & Prosthetics Labs provides physician-directed orthotic and prosthetic services to meet the personal needs and improve the health status of the area people. It offers a complete range of quality orthotic and prosthetic devices and services, specializing in custom-made braces and prosthetic limbs, but also stocking the most popular off-the-shelf braces.

Paragus Strategic IT

112 Russell St., Hadley

(413) 587-2666

www.paragusit.com

Delcie Bean IV, President

While still in high school, Delcie Bean founded Paragus IT in 1999, first under the name Vertical Horizons and then Valley ComputerWorks. Under the Paragus name, it has grown dramatically as an outsourced IT solution for area clients. Paragus provides business computer service, computer consulting, information-technology support, and other proactive services to businesses of all sizes.

Powervestors II, LLC

55 Jackson St., Holyoke

(413) 536-1156

www.aegisenergyservices.com

Spiro Vardakas, Owner

Powervestors, a division of Aegis Energy Services, provides services in power-generating equipment installation throughout the region.

Rediker Software Inc.

2 Wilbraham Road, Hampden

(800) 213-9860

www.rediker.com

Andrew Anderlonis, President

Rediker software is used by school administrators across the U.S. and in more than 100 countries, and is designed to meet the student-information-management needs of all types of schools and districts.

Rodrigues Inc.

78 Center St., Ludlow

(413) 547-6443

Antonio Rodrigues, President

Rodrigues Inc. operates Europa Restaurant in Ludlow, specializing in Mediterranean cuisine with an interactive dining experience, presenting meals cooked on volcanic rocks at tableside. Europa also offers full-service catering and banquet space.

Tech Roofing Service Inc.

267 Page Blvd., Springfield

(413) 737-5546

www.techroofing.com

Joe Narkawicz, President

Since its founding in 1975, Tech Roofing has installed, repaired, serviced, and maintained commercial, industrial, and residential roofs throughout New England and New York. A minority-owned business, Tech Roofing Service is nationally certified by the Greater New England Minority Supplier Development Council.

Universal Plastics Corp.

75 Whiting Farms Road, Holyoke

(800) 553-0120

www.universalplastics.com

Joseph Peters, CEO

Since 1965, Universal Plastics has been a leading force in the custom thermoforming industry. It specializes in precision custom thermoforming, a plastic-manufacturing process that converts a sheet of plastic into a highly detailed finished product with less tooling investment than other plastic molding processes.

Webber & Grinnell
Insurance Agency Inc.

8 North King St., #1, Northampton

(413) 586-0111

www.webberandgrinnell.com

Bill Grinnell, President

Webber and Grinnell’s roots can be traced back to 1849, when A.W. Thayer opened an insurance agency on Pleasant Street in Northampton. The agency, which offers automotive, business, homeowners, employee benefit, and other types of products, serves more than 5,000 households and 900 businesses throughout Western Mass.

Yankee Home Improvement

36 Justin Dr., Chicopee

(413) 341-5259

www.yankeehomeimprovement.com

Ger Ronan, Owner

Ger Ronan’s decision to start a contracting business came after a bad experience with a local contractor in 2002. So he launched a home-improvement company with the goal of getting it right, in the realms of windows, bathrooms, roofing, siding, and more. Today, in addition to his main location, Ronan also operates eight satellite locations in BJ’s stores.

BusinessTalk

A BusinessWest Podcast Series

We are excited to announce that BusinessWest has launched a new podcast series, BusinessTalk. Each episode will feature in-depth interviews and discussions with local industry leaders, providing thoughtful perspectives on the Western Massachuetts economy and the many business ventures that keep it running during these challenging times

The Host

Joseph BednarJoseph Bednar, Editor of BusinessWest & Healthcare News. Joe is a veteran writer and copy editor with more than two decades of experience covering Western Massachusetts.

Episode 206: March 25, 2024

BusinessWest Editor Joe Bednar talks with Mary Kay Wydra, president of the Greater Springfield Convention & Visitors Bureau

Mary Kay Wydra

Tourism is critical to the economic energy of Western Mass. — it’s often the first experience people have with the region, and can be a strong factor in whether they want to move or work here. And the annual economic impact of visitors — at tourist attractions, restaurants, hotels, conventions, and events — soars into the hundreds of millions of dollars annually. On the next episode of BusinessTalk, BusinessWest Editor Joe Bednar talks with Mary Kay Wydra, president of the Greater Springfield Convention & Visitors Bureau, about what goes into energizing, promoting, and sustaining this critical sector — as well as the many events and attractions that promise to make 2024 a year to remember. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

Episode 205: March 18, 2024

Editor Joe Bednar talks with Sarah Tsitso, executive director of the Forest Park Zoo

Today’s zoos — the best ones, anyway — have come a long way from what they used to be, and the Zoo in Forest Park and Education Center is a prime example, honing over the years its focus on education, conservation, and rehabilitation, and bringing much of that education into the community through its programs. On the next episode of BusinessTalk, BusinessWest Editor Joe Bednar talks with Sarah Tsitso, executive director of the Forest Park Zoo, about her passion for animal welfare, the challenges of funding a year-round operation that’s open to the public for only five months, and how the organization is helping to cultivate the next generation of animal-care professionals — not to mention the next generation of families making new memories together. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 204: March 11, 2024

Joe Interviews Hannah Rechtschaffen, director of the Greenfield Business Association

Hannah Rechtschaffen

Hannah Rechtschaffen has long been passionate about the intersection between the arts, economic growth, and community building, and she’s found a place for all that and much more as director of the Greenfield Business Assoc., which promotes the city and region and works to elevate the local business community. On the next episode of BusinessTalk, Hannah talks with BusinessWest Editor Joe Bednar about the previous career stops that have shaped her work, the challenges of doing business in Massachusetts’ most rural county, but also about the opportunity this region — pocketed by cultural treasures, stunning outdoor recreation, and a vibrant, resilient business community — poses for employers, residents, and visitors alike. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 203: March 4, 2024

Joe Bednar talks with Curio and Frank Nataloni, owners of Kitchens by Curio

Curio and Frank Nataloni

Fifty years ago, Curio Nataloni was laid off from a construction job and started doing solo kitchen projects. Ten years after he launched that business, his brother, Frank, joined him full-time, and just this past month, Kitchens by Curio celebrated 50 years in business. On the next episode of BusinessTalk, Curio and Frank talk with BusinessWest Editor Joe Bednar about surviving and thriving through various economic shifts and the many changes in home renovation over the years, from high-tech advances to the way people shop to evolving tastes in kitchen and bath styles — and also about Curio’s son, Michael, who plans to eventually be the company’s second-generation leader. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 202: February 26, 2024

Joe Interviews HBRAWM Executive Director Andrew Crane

For seven decades, the Home & Garden Show presented by the Home Builders & Remodelers Assoc. of Western Massachusetts (HBRAWM) has been a much-anticipated annual event, where people come to check out what’s new in home improvement, maybe book a project or two, and have fun with friends and family. On the next episode of BusinessTalk, HBRAWM Executive Director Andrew Crane talks with BusinessWest Editor Joe Bednar about why, even in an online world, people still love to see, touch, and talk about what they want to install in their homes, and why vendors value the show for the way it makes connections … and its impact on their bottom line. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.
 

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Episode 201: February 19, 2024

Joe talks to Bill Collins, owner of Center Square Grill restaurant

Bill Collins had worked at all levels of the restaurant business, amassing a wealth of experience, when he decided to open Center Square Grill 10 years ago. The decision proved to be a good one, as the East Longmeadow eatery, specializing in creative American cuisine, was an immediate success — but has still faced plenty of challenges along the way, especially during the pandemic. On the next episode of BusinessTalk, Bill talks withBusinessWest Editor Joe Bednar about what he’s learned over the decades, how to retain a large workforce at a time when many restaurants struggle with that, and what continues to drive his passion. It’smust listening, so tune in to BusinessTalk, a podcast presented byBusinessWest and sponsored by PeoplesBank.

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Episode 200: February 12, 2024

Joe talks with Mill Town Capital CEO Tim Burke

Tim Burke
Real-estate investment with a purpose can be rewarding in more ways than just the bottom line. Just ask the team at Mill Town Capital in Pittsfield, which has invested in a wide array of projects aimed at rejuvenating local businesses, enhancing recreational amenities, and revitalizing key infrastructure. On the next episode of BusinessTalk, Mill Town Capital CEO Tim Burke talks with BusinessWest Editor Joe Bednar about his passion for his corner of the Berkshires and how the firm’s purposeful work is generating new life and new opportunities for businesses and residents alike. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.
 

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Episode 199: February 5, 2024

George Interviews Hayley Dunn, 2024 president of the Holyoke St. Patrick’s Day Parade and Road Race

Hayley Dunn

The Holyoke St. Patrick’s Day Parade and Road Race are traditions in the Paper City and across the 413. They are events, but they are much more than that. They bring families and communities together, and they are economic engines — for Holyoke, but also the entire region. On the next episode of BusinessTalk, contributing writer George O’Brien talks with Hayley Dunn, 2024 president of the parade and road race, about all this and much more. They discuss everything from who’s in charge of the weather — the grand marshal — to having the parade on St. Patrick’s Day itself. But mostly, they talk about all that goes into putting these events on, and how the suspense builds in the weeks and days leading up to March 17. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 198: January 29, 2024

Joe Interviews MiraVista Behavioral Health Center’s Shelley Zimmerman, hospital administrator, and Kimberley Lee, chief of Creative Strategy and Development

Shelley Zimmerman and Kimberley Lee

Mental-health awareness is on the rise — partly because more people are willing to talk about it, and that’s a healthy development. But it’s also because the needs in society are greater too, even as we move further away from an isolating pandemic. On the next episode of BusinessTalk, BusinessWest Editor Joe Bednar talks to MiraVista Behavioral Health Center’s Shelley Zimmerman, hospital administrator, and Kimberley Lee, chief of Creative Strategy and Development, about what the Holyoke facility is doing these days to meet those needs, from reopening its renovated adolescent unit to supporting families in crisis and, yes, continuing to fight the stigma too-often associated with mental health. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 197: January 22, 2024

BusinessWest Editor Joe Bednar talks to Elms College President Harry Dumay

Colleges and universities have had to deal with a host of challenges in recent years, from demographic pressures on enrollment numbers to recovery from a pandemic that challenged the main role of colleges: delivering access to quality education. Elms College has emerged from those years on a mission: to reshape its strategic plan, launch a capital campaign to help implement it, and better prepare students for a changing work world. On the next episode of BusinessTalk, BusinessWest Editor Joe Bednar talks to Elms College President Harry Dumay about these developments, as well as an intriguing regional higher-ed partnership with Springfield Public Schools to improve literacy in area kids. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 196: January 15, 2024

Joe Bednar Talks with president and CEO of the Western Massachusetts Economic Development Council, Rick Sullivan

Rick Sullivan

These are unusual economic times for businesses, with some healthy indicators but also hurdles like persistent inflation, high interest rates, and workforce challenges. As president and CEO of the Western Massachusetts Economic Development Council, Rick Sullivan recognizes those issues but also sees plenty of potential for the region to attract new business, grow promising industries, and continue to build on its strengths in education, innovation, and collaboration. On the next episode of BusinessTalk, Rick talks to BusinessWest Editor Joe Bednar about the current economic tides, what’s happening in the development community, and why there’s plenty of optimism out there, even amid the uncertainty. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 195: January 8, 2024

Joe talks to Frank Borrelli, chair of AIC’s introduction of a new Division of Arts, Media, and Design

Colleges are always looking to meet the evolving demands of the workplace, which is part of the broad strategic plan at American International College known as AIC Reimagined. One such evolution is AIC’s introduction of a new Division of Arts, Media, and Design, which aims to help an increasingly entrepreneurial generation of young people interested in these fast-moving fields to access hands-on skills and industry connections. On the next episode of BusinessTalk, Frank Borrelli, who chairs the new division, talks to BusinessWest Editor Joe Bednar about this expanded curriculum and, more broadly, how academia needs to respond to rapidly changing career needs and a student body that increasingly prioritizes the value proposition of a college education. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 194: January 2, 2024

Joe Interviews Meg Sanders, CEO of Canna Provisions

Meg Sanders

The initial ‘green rush’ is over, and the cannabis industry in Massachusetts faces a host of new challenges, as heightened competition has suppressed prices, driven some shops out of business, and made it difficult for others to survive, let alone thrive. In the meantime, a continued disconnect between federal and state law continues to burden cannabis proprietors with onerous hurdles in the realms of banking, taxation, transportation, and more. On the next episode of BusinessTalk, Canna Provisions CEO Meg Sanders talks with BusinessWest Editor Joe Bednar about where the market in the Bay State is headed, and also about her involvement in a lawsuit against the U.S. government, seeking to block federal enforcement of cannabis prohibition against state-legal activity. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 193: December 26, 2023

George O’Brien Interviews with Garett DiStefano, director of Dining Services at UMass Amherst

Garret DiStefano likes to say that he’s the CFO — that’s chief food officer — at UMass Dining, which has been named the best program in the country eight years running by the Princeton Review. On the next episode of BusinessTalk, contributing writer George O’Brien talks with DiStefano about the many ingredients that go into not just a successful program, but the best program in the country. And also about what it takes to not simply reach the top — something that’s hard enough given the high level of competition from schools across the country — but what it takes to stay there year after year. It’s all must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 192: December 18, 2023

Joe Interviews Vitek Kruta and Lori Divine-Hudson, owners of Gateway City Arts

Since opening Gateway City Arts 12 years ago, Vitek Kruta and Lori Divine-Hudson have seen it blossom into a robust center for the arts, live music, and community, and a true destination in downtown Holyoke. They’ve also seen struggles, especially since the pandemic disrupted the model, with ripple effects continuing today. And now, the Race Street property is for sale. On the next episode of BusinessTalk, Vitek and Lori talk with BusinessWest Editor Joe Bednar about their experiences at Gateway City Arts, the emotional decision they’ve made, and why they hope the future owner recognizes and continues their vision. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.
 

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Episode 191: December 11, 2023

George O’Brien Interviews John DeVoie, co-founder of the Hot Table chain of panini restaurants

John DeVoie is best known in this region as co-founder of the hugely successful Hot Table chain of panini restaurants. But he is also a driving force in another impactful venture. DeVoie and long-time friend and fellow veteran Jeff St. Jean launched Easy Company Brewing, which pays homage to the famed Band of Brothers made famous by the Stephen Ambrose book and HBO miniseries, while also donating all profits to selected agencies that assist veterans. On the next installment of BusinessTalk, contributing writer George O’Brien talks with DeVoie about this inspiring and powerful story that blends history, entrepreneurship, philanthropy … and beer. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 190: December 4, 2023

Joe Bednar Interviews Ashley Batlle, owner of Beauty Batlles Lounge in Chicopee

Ashley Batlle wasn’t sure where she wanted to take her cosmetology degree 20 years ago, but she’s certainly found her place today as owner of Beauty Batlles Lounge in Chicopee, a cutting-edge spa that aims to build clients’ self-confidence by making them look and feel their best. On the next episode of BusinessTalk, Ashley talks withBusinessWestEditor Joe Bednar about the growth of Beauty Batlles since its 2018 opening; its recent move to a larger space, allowing her to expand into more wellness services, including cryotherapy; and the many ways in which she uses her platform to support and uplift her community. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 189: November 27, 2023

Joe Bednar Talks to Local Entrepreneur Myke Connolly

Myke Connolly says he learned marketing at age 9, reselling candy to classmates in the Bahamas. As an adult, his entrepreneurial spirit and belief in the value of hard work have led him into many ventures, from Stinky Cakes — which turned diapers into gifts for new parents — to a business training and networking entity called Marketing and Cupcakes, to a rolling electronic billboard called Stand Out Truck. On the next episode of BusinessTalk, Myke talks with BusinessWest Editor Joe Bednar about what’s next for his enterprises, how he’s been impacted by mentors and strives to do the same for other aspiring entrepreneurs, and much more. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 188: November 20, 2023

Joe Bednar Interviews the owner of Ohana School of Performing Arts, Ashley Kohl

It’s no wonder Ashley Kohl has adopted a philosophy of author Gabby Bernstein: “obstacles are detours in the right direction.” Because Ashley, the owner of Ohana School of Performing Arts, has encountered more than her fair share of obstacles. But by turning them into triumph, she’s created a growing space for people of all ages and abilities to discover dance — and themselves — in a safe, uplifting environment. On the next episode of BusinessTalk, Ashley talks with BusinessWest Editor Joe Bednar about her career journey, the importance of creating positive experiences through dance, and where Ohana is headed next. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 187: November 13, 2023

Joe Interviews Tech Foundry CEO Tricia Canavan

Since its launch almost a decade ago, Tech Foundry has trained hundreds of students and partnered with scores of employers across Western Mass. to get people trained for good IT careers and help businesses grow with local talent. On the next episode of BusinessTalk, Tech Foundry CEO Tricia Canavan talks with BusinessWest Editor Joe Bednar about how the organization continues to play a key role in the region’s high-tech ecosystem — and how its new partnership with Holyoke Community College, called Tech Hub, promises to help even more people navigate the digital world and improve their job prospects. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

 

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Episode 186: November 6, 2023

Joe Bednar talks with Meg Talbert, Dakin Humane Society executive director

During the first eight months of 2022, Dakin Humane Society cared for 1,830 animals. During the same eight months of 2023, the number was 3,007. In short, demand for Dakin’s services — which include spay/neuter and parvo clinics, pet food aid, a ‘kitten street team,’ pet-loss support groups, and much more — have, quite simply, exploded. On the next episode of BusinessTalk, Dakin’s executive director, Meg Talbert, talks with BusinessWest Editor Joe Bednar about how the Springfield-based nonprofit is meeting these needs with the help of a dedicated team, hundreds of volunteers, and individual and corporate generosity. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

 

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Episode 185: October 30, 2023

Joe Bednar interviews Maria Rivera, executive director at Hospice of  the Fisher Home

Hospice care has been a great source of comfort to individuals and families facing a difficult time of life, yet not everyone knows exactly what services are available and how they can access them. Maria Rivera has spent more than a decade guiding people through this process at Hospice of the Fisher Home, including the past three years as its executive director. On the next episode of BusinessTalk, she talks with BusinessWest Editor Joe Bednar about the importance of hospice care at a time when the population is aging, why this work is so personally gratifying to her, and why she’s excited about a capital campaign to raise funds to meet some critical needs. It’s must listening, so tune in to BusinessTalk, a podcast presented byBusinessWestand sponsored by PeoplesBank.

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Episode 184: October 23, 2023

Joe talks with Jody Hagemann, senior director of Sales Engineering for Comcast Business

Everyone has heard of cybersecurity, but not every business knows exactly what it takes to keep them protected. The most effective defenses not only incorporate the latest technology, but emphasize employee education, training, and plain old common sense to reduce the chances of human error — which is a factor in far too many breaches. On the next episode of BusinessTalk, Jody Hagemann, senior director of Sales Engineering for Comcast Business, talks with BusinessWest Editor Joe Bednar about the multi-pronged strategy Comcast relates to its clients, why more companies are taking data threats seriously — and why they should. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

 

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Episode 183: October 16, 2023

George O’Brien talks with Keith Fairey, president and CEO of Way Finders

The housing crisis gripping Western Massachusetts and most of the Bay State has deep roots and a broad impact, affecting everything from homelessness in area communities to the region’s ability to effectively compete with other states and regions for talent and jobs. On the next episode of BusinessTalk, Keith Fairey, president and CEO of Way Finders, talks with writer George O’Brien about how we got here, how the crisis has impacted area communities, and how the region recovers from decades of underinvestment in new housing in nearly all categories. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 182: October 9, 2023

Joe Bednar Interviews Carl Mercieri, vice president of Marois Construction

Carl Mercieri

The 50th anniversary of any business is a notable milestone, and Marois Construction not only celebrated that achievement last year, but recorded one of its strongest years in memory. The firm’s work — in a variety of sectors, both public and private — continues steadily in 2023, despite ongoing industry challenges ranging from inflation to supply uncertainty; from workforce shortages to a lot of wet weather in Western Mass. On the next episode of BusinessTalk, Carl Mercieri, vice president of the South Hadley-based company, talks with BusinessWest Editor Joe Bednar about how Marois has navigated these challenges while continuing to make its mark on the region in its second half-century. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 181: October 2, 2023

George Interviews Dr. Mark Kenton, chief of Emergency Medicine at Mercy Medical Center

Dr. Mark Kenton has seen it all during a long career in emergency medicine, from the fast pace and constant challenge of daily cases to a pandemic that sorely tested emergency departments in unprecedented ways. Through all of it, he says effective care, especially of individuals often facing the worst days of their lives, begins with listening and forging personal connections with patients and their families. On the next episode of BusinessTalk, Kenton, chief of Emergency Medicine at Mercy Medical Center, talks with BusinessWest Editor Joe Bednar about his important work — both inside the ER and often far outside it as an outspoken advocate — for which he has been honored as one of BusinessWest‘s Healthcare Heroes for 2023. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 180: September 25, 2023

Joe Interviews Diana Szynal president and CEO of the Springfield Regional Chamber

After several years leading the Franklin County Chamber of Commerce, Diana Szynal took the reins as president and CEO of the Springfield Regional Chamber last summer, and in the year-plus since, she has listened to — and learned from — hundreds of business, government, and economic-development leaders in an effort to ensure the chamber is playing an effective role in the growth and vibrancy of the Greater Springfield economy. On the next episode of BusinessTalk, Szynal talks with BusinessWest Editor Joe Bednar about all this and much more, including some exciting upcoming events, including a reimagined Super 60 that has expanded its categories to recognize a wider variety of businesses and nonprofits. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

 

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Episode 179: September 18, 2023

Joe Interviews Dave Wisseman, the tenth-generation leader of this venerable family farm

What started out as an artistic inspiration more than 20 years ago has become one of the region’s most anticipated fall attractions: Mike’s Maze, a massive, visually striking (at least from above) corn maze at Warner Farm in Sunderland. (This year’s edition is a thoughtful reflection on the growing role of artificial intelligence in society.) The maze has become a significant revenue driver for the farm, a welcome benefit in a year when farmers have faced unusually harsh challenges. On the next episode of BusinessTalk, Dave Wisseman, the tenth-generation leader of this venerable family farm, talks with BusinessWest Editor Joe Bednar about the farm’s rich history, how the mazes are created, how the annual attraction has evolved, and much more. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

 

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Episode 178: September 11, 2023

BusinessWest Editor Joe Bednar talks with Gene Cassidy, president and CEO of the Eastern States Exposition

Staging a 17-day fair on the scale of the Big E is a year-round job, one marked not only by hard work and meticulous planning, but a dose of luck (what’s the weather forecast?). This is an event with plenty of momentum, even after more than a century of bringing food, music, and activities to the masses and raising the profile of the region’s agricultural sector. On the next episode of BusinessTalk, Gene Cassidy, president and CEO of the Eastern States Exposition, sits down with BusinessWest Editor Joe Bednar to talk about last year’s success — five record-setting days! — what’s in store for this year’s edition, which opens Sept. 15; the massive regional economic impact of the Big E; and how to keep things fresh year after year.It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.
 

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Episode 177: September 4, 2023

Joe Bednar talks with Joel Doolin, MiraVista’s executive vice president

At a time when behavioral-health issues, substance misuse, and family and workplace stressors are all on people’s minds, the need for responsive services is higher than ever. MiraVista Behavioral Health Center in Holyoke has been meeting those needs since 2021 with an array of inpatient psychiatric services, outpatient substance recovery programs, and community outreach to educate people about mental wellness and the resources available to achieve it. On the next BusinessTalk episode, BusinessWest Editor Joe Bednar talks with Joel Doolin, MiraVista’s executive vice president, about these services, his passion for behavioral health, and why there’s still progress to be made when it comes to talking openly about mental health and overcoming the stigma too often associated with it. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Also Available On:

Chamber Corners Departments

1BERKSHIRE
www.1berkshire.com
(413) 499-1600

• March 21: Chamber Nite, 5-7 p.m., hosted by Lee Bank, 75 North St., Pittsfield. Bring your business card to enter to win our door prize. Register online at www.1berkshire.com.

• March 28: Career Fair, 10 a.m. to 4 p.m., hosted by Berkshire Community College, Paterson Field House, 1350 West St., Pittsfield. Get in front of Berkshire-based businesses at this annual event. Connect with employers looking to hire. You may also choose to exhibit, and recruit new employees, grow your business, and get in front of hundreds of job seekers. The event is free and open to the public. If you are interested in exhibiting or attending, visit www.1berkshire.com.

• April 18: Good News Business Salute, 7:30-9 a.m., hosted by Berkshire Hills Country Club, 500 Benedict Road, Pittsfield. Join us for our morning breakfast, where we will honor members and announce the winner of this year’s Esther Quinn Award. Cost: $35-$45. Register online at www.1berkshire.com.

• April 26: Creative Resources Conference, 10 a.m. to 5 p.m., hosted by Stationery Factory, 63 Flansburg Ave., Dalton. The format has three tracts, with a total of nine workshops for creatives, entrepreneurs, and small businesses. More information to come. Register online at www.1berkshire.com.

AMHERST AREA
CHAMBER OF COMMERCE
www.amherstarea.com
(413) 253-0700

• April 26: Margarita Madness, 5:30-7:30 p.m., hosted by Lord Jeffery Inn, 30 Boltwood Ave., Amherst. Come taste margaritas and vote for your favorite. There will also be delicious dishes from participating restaurants and dozens of great raffle prizes. Cost: $30 pre-registered, $40 at the door. Register online at www.amherstarea.com.

FRANKLIN COUNTY
CHAMBER OF COMMERCE
www.franklincc.org
(413) 773-5463

• April 20: Monthly Breakfast Series, 7:30-9 a.m., hosted by Greenfield High School, 21 Barr Ave., Greenfield. Full breakfast will be served during the program, which will feature an Entrepreneur of the Year panel. Sponsored by Franklin County Community Development Corp. and the Franklin Hampshire Regional Employment Board. Cost: $13 for members; $16 for non-members. Register at franklincc.org or by e-mailing [email protected].

• April 26: Business After Hours, 5-7 p.m., hosted by Hawks and Reed Performing Arts Center, 289 Main St., Greenfield. Networking event with special guest Sue Dahling Sullivan from Massachusetts ArtWeek. Come kick off the debut of ArtWeek in Western Mass. Refreshments and cash bar will be available. Cost: $10. Register at franklincc.org or by e-mailing [email protected].

GREATER CHICOPEE
CHAMBER OF COMMERCE
www.chicopeechamber.org
(413) 594-2101

• March 21: St. Patrick’s Day Salute Breakfast, 7:15-9 a.m., hosted by the Delaney House, 1 Country Club Road, Holyoke. Chief greeter: John Beaulieu, city of Chicopee and St. Patrick’s Day Parade Committee. Keynote speaker: Sean Cahillane, Irish Cultural Center. Sarah the Fiddler will perform. Sponsored by United Personnel, Westfield Bank, Holyoke Medical Center, Polish National Credit Union, Gaudreau Group, Sunshine Village, Spherion Staffing Services, and PeoplesBank. Cost: $23 for members, $28 for non-members. Sign up online at chicopeechamber.org/events.

• April 3: Chamber Seminar: “Pay Equity,” presented by Employers Assoc. of the NorthEast, 9-11 a.m, hosted by La Quinta Inn & Suites. Sponsored by Westfield Bank. Cost: $20 for members, $25 for non-members. Sign up online at chicopeechamber.org/events.

• April 11: Multi-chamber Table Top Expo: “A Taste of Commerce,” 4:30-7 p.m., hosted by Bartley Center at Holyoke Community College. Table fee of $150 includes table, two entrance passes, a light supper, and parking. Admission: free with pre-registration only, $15 at the door. Sign up at chicopeechamber.org/events.

• April 19: Business After Hours: A Salute to the ’70s Disco Party, 4:30-6:30 p.m., hosted by Ohana School of Performing Arts. Cost: $10 for members, $15 for non-members. Sign up online at chicopeechamber.org/events.

• April 24: B2B Speed Networking, 8-9 a.m., hosted by Chicopee Boys and Girls Club. For more information, visit chicopeechamber.org/events.

• April 25: Salute Breakfast at the Moose Family Center: “Easy, Cost-neutral Sustainability for Businesses,” 7:15-9 a.m. Chief Greeter: Phil Norman, CISA. Keynote: Center for EcoTechnology. Sponsored by United Personnel, Westfield Bank, Holyoke Medical Center, Polish National Credit Union, Gaudreau Group, Sunshine Village, Spherion Staffing Services, and PeoplesBank. Cost: $23 for members, $28 for non-members. Sign up online at chicopeechamber.org/events.

GREATER EASTHAMPTON
CHAMBER OF COMMERCE
www.easthamptonchamber.org
(413) 527-9414

• March 27: “Strength-based Leadership” featuring Colleen DelVecchio, certified Clifton Strengths Coach. The second of a two-part series (see Feb. 27 listing above). For more information, visit www.easthamptonchamber.org or call the chamber office at (413) 527-9414.

• April 4: Networking by Night, 5-7 p.m., hosted by Suite3 in the Mill 180 Building, 180 Pleasant St., Easthampton. Sponsored by Suite3. Take your connection building to the next level when we partner with the Greater Northampton Chamber of Commerce on this Networking by Night event. Cost: $10 for members, $15 for future members. For more information, visit www.easthamptonchamber.org or call the chamber office at (413) 527-9414.

• April 11: Multi-chamber Table Top Expo: “A Taste of Commerce,” 4:30-7 p.m., hosted by Bartley Center at Holyoke Community College. Friends and colleagues can come together for new networking opportunities and new features such as Made in Mass., Minute Clinic, and Food for Thought. Admission: free with online registration, $15 at the door. Table space is still available. For more information, visit www.easthamptonchamber.org or call the chamber office at (413) 527-9414.

GREATER HOLYOKE
CHAMBER OF COMMERCE
www.holyokechamber.com
(413) 534-3376

• March 21: Chamber After Hours, 5-7 p.m., hosted by Slainte Restaurant, 80 Jarvis Ave., Holyoke. Sponsored by Expert Staffing. Meet up with your business associates for networking and food. Cost: $10 for members, $15 for non-members. Sign up online at holyokechamber.com. Call the chamber at (413) 534-3376 if you would like to bring a door prize or if you’re interested in a marketing table for $25.

• April 4: Women in Leadership Series, 11:30 a.m. to 1:30 p.m., hosted by HCC Culinary Arts Institute, 164 Race St., Holyoke. Join us April through July to learn from area CEOs while networking with your peers from the region. An elegant lunch prepared by students from the Holyoke Community College Culinary Arts program will provide the setting, which will create the opportunity for a meaningful dialogue on some key leadership issues for those building their careers. Each month your table will join one of the region’s leading CEOs.

• April 11: Multi-chamber Table Top Expo: “A Taste of Commerce,” 4:30-7 p.m., hosted by Bartley Center at Holyoke Community College. Presented by the Greater Holyoke, Greater Chicopee, Greater Easthampton, Greater Northampton, South Hadley/Granby, and Quaboag Hills chambers of commerce. Vendor tables cost $150. Admission: no charge with advance registration, $15 at the door. This event sells out. Call (413) 534-3376 or your local chamber to reserve a table.

• April 18: Chamber After Hours, 5-7 p.m., sponsored and hosted by Fairfield Inn & Suites, 229 Whiting Farms Road, Holyoke. Meet up with your friends and business associates for a little networking. Cost: $10 for members, $15 for non-members. Feel free to bring a door prize. Sign up online at holyokechamber.com.

• April 20: Economic Development Breakfast, 7:30-9 a.m., hosted by Holyoke Community College, Kittredge Center, PeoplesBank Conference Room. Learn from EMPATH about how to break the cycle of poverty and utilize the bridge to self-sufficiency theory to approach economic mobility. EMPATH helps low-income people achieve long-term economic mobility, and has developed a holistic approach to mentoring backed by the latest brain science that busts through silos and combats chronic stress. Event emcees are Mary Coleman, EMPATH; Dr. Christina Royal, Holyoke Community College; and Kathleen Anderson, Greater Holyoke Chamber of Commerce. Cost: $25 for members, $30 for non-members and walk-in guests.

GREATER NORTHAMPTON
CHAMBER OF COMMERCE
www.explorenorthampton.com
(413) 584-1900

• April 4: April Arrive @ 5, 5-7 p.m., hosted by Suite3 in the Mill 180 Building, 180 Pleasant St., Easthampton. Sponsored by Applied Mortgage, H&R Block, and MassDevelopment. A networking event. Cost: $10 for members.

• April 11: Protecting Your Data from Security Risks, 9-11 a.m., hosted by Northampton Chamber of Commerce, 99 Pleasant St., Northampton. Presented by Pioneer Training. CyberSafe is a two-hour workshop for non-technical users that focuses on using technology without compromising personal or organizational security. Students will learn the skills they need to protect digital data on computers, networks, mobile devices, and the Internet. They will learn how to identify many of the common risks involved in using technology, such as phishing, spoofing, malware, and social engineering, and then learn how to protect themselves and their organizations from those risks. Pre-registration is required, and space is limited. Cost: $25 for members, $35 for non-members. To register, visit goo.gl/forms/pX8YUuC25YdMsLjD2.

• April 11: Multi-chamber Table Top Expo: “A Taste of Commerce,” 4:30-7 p.m., hosted by Bartley Center at Holyoke Community College. A networking event. Cost: $150 for a table for members, $225 for a table for non-members, $10 walk-in fee for members.

GREATER WESTFIELD
CHAMBER OF COMMERCE
www.westfieldbiz.org
(413) 568-1618

• April 2: April Mayor’s Coffee Hour, 8-9 a.m., hosted by the Arbors, 40 Court St., Westfield. Join us for our monthly Mayor’s Coffee Hour with Westfield Mayor Brian Sullivan. Event is free and open to the public. Register online at www.westfieldbiz.org so we may give our host a proper count. For more information, call Pam at the chamber at (413) 568-1618.

• April 11: WE2BA High School Career Fair, 7:45-11:30 a.m., hosted by Westfield State University at the Woodward Center, 395 Western Ave., Westfield. Don’t miss the chance to help shape our future through workforce development in our community. Join us to help inspire Westfield High School and Westfield Technical Academy students with career exploration. More than 400 students will be in attendance. We are looking for 75 vendors to participate. The vendor tables are free. Register online at www.westfieldbiz.org. For more information, call Pam at the chamber at (413) 568-1618.

• April 11: April After 5 Connection, 5-7 p.m., hosted by Betts Plumbing & Heating Supply Inc., 14 Coleman Ave., Westfield. Refreshments will be served. A 50/50 raffle will benefit the chamber scholarship fund. Bring your business cards and make connections. Cost: free for members, $10 for non-members (cash or credit paid at the door). Register online at www.westfieldbiz.org. For more information, call Pam at the chamber at (413) 568-1618.

• April 24: Home & Business Community Marketplace & Tabletop Event, 4:30-7 p.m., hosted by the Ranch Golf Club, 65 Sunnyside Road, Southwick. An opportunity to market and sell your products and services to area residents and businesses. Sip and shop your way through the marketplace with a beer and wine tasting, live music, and a chance to vote for your favorite nosh at the food court. Cost: $50 for vendor rental space (table not included; bring your own, six feet or less with tablecloth), $75 for vendor table (includes six-foot table; bring your own tablecloth). Attendance is free to the public. For more information, contact Southwick Economic Development at (413) 304-6100.

SOUTH HADLEY & GRANBY
CHAMBER OF COMMERCE
www.shgchamber.com
(413) 532-6451

• March 28: Educational Breakfast: “Tax Law Changes for Businesses,” 7:30-9 a.m., hosted by South Hadley Public Library, 2 Canal St., South Hadley. This presentation by Thomas Foley, a experienced CPA who specializes in business taxes, will present the new tax-law changes that will impact businesses of every size beginning this year. There will be a light breakfast. This event is free of charge and open to the community. For further information and to register, visit www.shgchamber.com or call the chamber office at (413) 532-6451.

• April 11: Multi-chamber Table Top Expo: “A Taste of Commerce,” 4:30-7 p.m., hosted by Bartley Center at Holyoke Community College. This business networking and marketing event, now in its 24th year, will provide business professionals and entrepreneurs an opportunity to promote their businesses — to “strut their stuff.” Tables are available for $150. Admission is free if you pre-register with the chamber or $15 at the door. Whether you plan to be a participating vendor or want to simply attend, go to www.shgchamber.com for more information or to register, or call (413) 532-6451.

• April 19: Business After 5, 4:30-6:30 p.m., hosted by Ohana School of Performing Arts, 470 Newton St., South Hadley. Sponsored by Berkshire Hills Music Academy. This Everything 70’s Disco Party is a networking event for members and friends of the chamber. We are joining with the Greater Chicopee Chamber of Commerce on this event, so there will be many new business colleagues to meet and greet over the three floors of studio space. The event will feature music, food, beverages, and dancing. Cost: $10 for members, $15 for non-members. For further information and to register, visit www.shgchamber.com or call the chamber office at (413) 532-6451.

• April 22: Mohegan Sun bus trip, 9:30 a.m. to 6:30 p.m. Proceeds support the chamber’s scholarship fund and its two community Councils on Aging. There are bonuses on food and other pluses included in the cost. Bus departs from and returns to the former Big Y parking lot at 501 Newton St. Cost: $35. For further information and to register, visit www.shgchamber.com or call the chamber office at (413) 532-6451.

• April 24: An Educational Breakfast: “Cybersecurity: What We All Need to Know,” 7:30-9 a.m., hosted by PeoplesBank and Loomis Village, 20 Bayon St., South Hadley. We will learn how cybersecurity impacts our own lives, both personally and professionally. The presentation will be led by Joseph Zazzaro, senior vice president, Information Technology, and David Thibault, first vice president, Commercial Banking at PeoplesBank. Cost: $10 for members, $15 for non-members. For further information and to register, visit www.shgchamber.com or call the chamber office at (413) 532-6451.

SPRINGFIELD REGIONAL CHAMBER
www.springfieldregionalchamber.com
(413) 787-1555

• March 20: C-Suite Conversations & Cocktails, 5-7 p.m., hosted by CityStage, One Columbus Center, Springfield. Members-only event featuring MGM President Mike Mathis. Cost: $25. For reservations, visit www.springfieldregionalchamber.com, e-mail [email protected], or call (413) 755-1310.

• March 29: Speed Networking, 3:30-5 p.m., location to be determined. Cost: $20 for members in advance ($25 at the door), $30 general admission in advance ($35 at the door). For reservations, visit www.springfieldregionalchamber.com, e-mail [email protected], or call (413) 755-1310.

WEST OF THE RIVER
CHAMBER OF COMMERCE
www.ourwrc.com
(413) 426-3880

• April 4: Wicked Wednesday, 5-7 p.m., hosted by CHD Cancer House of Hope, West Springfield. Wicked Wednesdays are monthly social events, hosted by various businesses and restaurants, that bring members and non-members together to network in a laid-back atmosphere. For more information about this event, contact the chamber office at (413) 426-3880, or register online at www.westoftheriverchamber.com.

• April 12: Networking Lunch, noon to 1:30 p.m., hosted by Lattitude, West Springfield. Must be a member or guest of a member to attend. Enjoy a sit-down lunch while networking with fellow chamber members. Each attendee will get a chance to offer a brief sales pitch. The only cost to attend is the cost of lunch. Attendees will order off the menu and pay separately that day. We cannot invoice you for these events. Register online at www.westoftheriverchamber.com.

• April 26: Coffee with Agawam Mayor Sapelli, 8:30-10 a.m., hosted by Agawam Senior Center Coffee Shop, 954 Main St., Agawam. Join us for a cup of coffee and a town update from Mayor Bill Sapelli. Questions and answers will immediately follow. For more information, contact the chamber office at (413) 426-3880 or [email protected].

YOUNG PROFESSIONAL SOCIETY
OF GREATER SPRINGFIELD
springfieldyps.com

• April 19: YPS Third Thursday: “Career Development & Networking,” 5-7 p.m., hosted by Lattitude Restaurant, 1338 Memorial Ave., West Springfield. Cost: free for YPS members, $10 for non-members.

Chamber Corners

1BERKSHIRE

www.1berkshire.com

(413) 499-1600

• May 7 to 17: Dream Auction. Grab great deals on theater tickets, spa services, dining certificates, and one-of-a-kind experiences in our online auction. Proceeds support the Berkshire Marketing Fund, which promotes the region as a destination for all seasons. Visit www.biddingforgood.com/berkshires.

• May 16: Chamber Nite & BYP Networking Social, 5-7 p.m., hosted by Dalton Union, 395 Main St., Dalton. Join us for our joint May Chamber Nite and BYP Social at Union Block in downtown Dalton with participating businesses: Hot Harry’s, Berkshire Dream Home, Therapeutic Massage & Wellness, Academy Mortgage Corp., Horace Mann Insurance, McMahon & Vigeant, P.C., Wheeler & Taylor Insurance, Dalton Restaurant, New England Dynamark Security, and 2 Flights Up Dance & Game Studio. Cost: free. Register online at www.1berkshire.com.

AMHERST AREA CHAMBER OF COMMERCE

www.amherstarea.com

(413) 253-0700

• May 3: Leaders as Readers, 12 noon, hosted by Pasta E Basta, 26 Main St., Amherst. This month in Leaders as Readers, we will be discussing Work It: Secrets of Success from the Boldest Women in Business by Carrie Kerpen. For more information, visit www.facebook.com/events/928353994013860 or e-mail [email protected].

• May 4: Lunch and Learn, “How to Protect Your Most Important Asset: Your Income,” 12 noon, hosted by Lord Jeffery Inn, 30 Boltwood Ave., Amherst. Sponsored by Hollister Insurance. Lunch will be provided. For details, e-mail [email protected].

GREATER CHICOPEE CHAMBER OF COMMERCE

www.chicopeechamber.org

(413) 594-2101

• May 10: Business After Hours, 4:30-6:30 p.m., hosted by Mercedes-Benz of Springfield, 295 Burnett Road, Chicopee. Kentucky Derby theme. Presented by Polish National Credit Union. Cost: $10 for members, $15 for non-members. Sign up online at chicopeechamber.org/events.

• May 16: Salute Breakfast, 7:15-9 a.m., at Munich Haus, 13 Center St., Chicopee. Chief greeter: Chicopee Mayor Richard Kos. Keynote Speaker: Kim Kenney-Rockwal, Elms MBA. Cost: $23 for members, $28 for non-members. Sign up online at chicopeechamber.org/events.

• May 18: Chicopee Chamber of Commerce Annual Golf Tournament, 10 a.m. shotgun start, hosted by Chicopee Country Club, 1290 Burnett Road, Chicopee. Presented by Polish National Credit Union. Cost: $125 per golfer, $500 per team of four, and/or $20 golfer package that includes 25 raffle tickets and one mulligan. Sign up online at chicopeechamber.org/events.

• May 31: Sunshine Soiree, a multi-chamber networking event, 5-7 p.m., hosted by Sunshine Village, 75 Litwin Lane, Chicopee. The event will feature complimentary hors d’oeuvres, wine, and beer. Register in advance for this free event online at springfieldyps.com.

GREATER EASTHAMPTON CHAMBER OF COMMERCE

www.easthamptonchamber.org

(413) 527-9414

• May 24: Chamber on the Vine, 5:30-8:30 p.m., a wine-tasting event hosted by Glendale Ridge Vineyard, 155 Glendale Road, Southampton. Taste wine, enjoy local food, and listen to the music of Trailer Trash. Cost: $20 to enjoy the music, $30 to taste the wine. Pre-registration is a must. For more information, visit www.easthamptonchamber.org or call (413) 527-9414.

GREATER HOLYOKE CHAMBER OF COMMERCE

www.holyokechamber.com

(413) 534-3376

• May 2: Women in Leadership: Leadership in Your Future, 11:30 a.m. to 1:30 p.m., hosted by HCC MGM Culinary Arts Institute, 164 Race St., Holyoke. A monthly luncheon series where participants learn from area CEOs while networking with peers from the region. An elegant lunch prepared by the HCC Culinary Arts program provides the setting.

• May 9: Coffee Buzz, 7:30-8:30 a.m., hosted by Loomis House, 298 Jarvis Ave., Holyoke (Sheldon entrance). A free morning networking event sponsored by Loomis House where guests enjoy a light breakfast while networking with the business community. Register online at holyokechamber.com or call the chamber at (413) 534-3376. There is no charge for this event.

• May 14: Holyoke Chamber Cup Golf Tournament, 50th Anniversary, 10 a.m., hosted by the Orchards, 18 Silverwood Terrace, South Hadley. Registration begins at 10 a.m., followed by lunch at 11 a.m., tee off at noon (scramble format), and dinner afterward. Cost: $150 per player, which includes lunch, 18 holes of golf, cart, and dinner. Cost of dinner only is $30. Awards, raffles, and cash prizes follow dinner. For reservations or sponsorships, call the chamber at (413) 534-3376 or register online at holyokechamber.com.

• May 16: Chamber After Hours, 5-7 p.m., hosted by Holyoke Hummus, 285 High St., Holyoke. Cost: $10 for members, $15 for non-members. Feel free to bring a door prize. Sign up online at holyokechamber.com.

• May 23: Leadership Holyoke Information Session, 5-7 p.m., hosted by Holyoke Community College, Frost Building, Room 309, 303 Homestead Ave., Holyoke. Join the Greater Holyoke Chamber of Commerce and Holyoke Community College for a free information session for Leadership Holyoke 2018-19..

GREATER NORTHAMPTON CHAMBER OF COMMERCE

www.explorenorthampton.com

(413) 584-1900

• May 4: Annual Spring Swizzle, 6:30-10:30 p.m., hosted by Eastside Grill, 19 Strong Ave., Northampton. A networking event. Cost: $75; $100 for two. Purchase tickets at www.chamberspringswizzle.com.

• May 9: May Arrive @ 5, 5-7 p.m., host to be announced. Sponsored by Northeast Solar and the Lusteg Wealth Management Group – Merrill Lynch. A networking event. Cost: $10 for members.

• May 17: Workshop: “Microsoft Excel Tips, Tricks & Shortcuts,” 9-11 a.m., hosted by Greater Northampton Chamber of Commerce, 99 Pleasant St., Northampton. Presented by Pioneer Training. Cost: $35 for members, $45 for non-members. Pre-registration required at goo.gl/forms/pX8YUuC25YdMsLjD2.

GREATER WESTFIELD CHAMBER OF COMMERCE

www.westfieldbiz.org

(413) 568-1618

• May 7: May Coffee Hour with Mayor Brian Sullivan, 8-9 a.m., hosted by Westfield Center – Genesis Healthcare, 60 East Silver St., Westfield. This event is free and open to the public. Online registration is available at www.westfieldbiz.org, so we may give our host a proper count. For more information, call Pam at the chamber at (413) 568-1618.

• May 7: May After 5 Connection, 5-7 p.m., hosted by East Mountain Country Club, 1458 East Mountain Road, Westfield. Refreshments will be served. A 50/50 raffle will benefit the chamber scholarship fund. Cost: free for chamber members, $10 for non-members (cash or credit paid at the door). Online registration is available at www.westfieldbiz.org. For more information, call Pam at the chamber at (413) 568-1618.

• May 14: Greater Westfield Chamber of Commerce 57th annual Golf Tournament, 10:30 a.m. to 7 p.m., hosted by Shaker Farms Country Club, 866 Shaker Road, Westfield. Online registration is available at www.westfieldbiz.org. For more information, call Pam at the chamber at (413) 568-1618.

SOUTH HADLEY & GRANBY CHAMBER OF COMMERCE

www.shgchamber.com

(413) 532-6451

• May 9: Educational Breakfast: Insider Travel Tips, 7:30-9 a.m., hosted by Loomis Village, 20 Bayon Dr., South Hadley. Chuck Elias, travel advisor for Pioneer Valley Cruise Planners, will share tips on how to make travel safe and fun. Cost: $10 for members, $15 for non-members. To register, call (413) 532-6451 or e-mail [email protected].

• May 14: The South Hadley & Granby Chamber will join the Greater Holyoke Chamber for a day of golf at the Orchards Golf Club in South Hadley. Registration and lunch will begin at 10:30 a.m., with tee-off beginning at noon. Cost: $150, which includes lunch, a round of golf and cart, a tourney T-shirt, refreshments on the course, and a dinner back at the clubhouse. E-mail [email protected] to register.

• May 21: After 5 at the Ledges Golf Course, 5-6:30 p.m., hosted by the Ledges, 18 Mulligan Dr., South Hadley. Cost: $10 for members, $15 for non-members. Pre-register by May 15 by contacting Sara Lawrence at (413) 532-6451 or [email protected].

SPRINGFIELD REGIONAL CHAMBER

www.springfieldregionalchamber.com

(413) 787-1555

• May 2: Business@Breakfast, 7:15-9 a.m., hosted by MassMutual Center, 1277 Main St., Springfield. Cost: $25 for members in advance ($30 at the door), $35 general admission ($40 at the door).

• May 10: Lunch ‘N’ Learn, Equal Pay, 11:30 a.m. to 1 p.m., hosted by Lattitude restaurant, 1338 Memorial Ave., West Springfield. Cost: $30 for members in advance ($35 at the door), $40 general admission ($45 at the door).

• May 15: C-Suite Conversations & Cocktails, 5-7 p.m., hosted by CityStage, One Columbus Center, Springfield. Exclusive members-only event. Cost: $25 for members ($30 at the door).

• May 31: Sunshine Soirée with the Springfield Regional Chamber, the Greater Chicopee Chamber, and YPS, 5-7 p.m., hosted by Sunshine Village, 75 Litwin Lane, Chicopee.

Reservations for all Springfield Regional Chamber events may be made online at www.springfieldregionalchamber.com, [email protected], or (413) 755-1310.

WEST OF THE RIVER CHAMBER OF COMMERCE

www.ourwrc.com

(413) 426-3880

• May 2: Wicked Wednesday, 5-7 p.m., hosted by the Irish Cultural Center, 429 Morgan Road, West Springfield. For more information, call the chamber office at (413) 426-3880 or register at www.westoftheriverchamber.com.

• May 8: Coffee with West Springfield Mayor Will Reichelt, 8-9:30 a.m., hosted by West Springfield Public Library, 200 Park St. For more information, call the chamber office at (413) 426-3880 or register at www.westoftheriverchamber.com.

• May 17: Networking Lunch, noon, hosted by Springfield Country Club, 1375 Elm St., West Springfield. Must be a member or guest of a member to attend. The only cost to attend is the cost of your lunch if you are a member. Non-member fee: $10. Register at www.westoftheriverchamber.com.

• May 22: Job Fair 2018, 3-6 p.m., hosted by Storrowton Tavern/Carriage House, 1305 Memorial Ave., West Springfield. West Springfield and Agawam businesses, along with other employment opportunities, will be showcased. This event is free and open to the public. To be a participating vendor, register online at www.westoftheriverchamber.com.

YOUNG PROFESSIONAL SOCIETY OF GREATER SPRINGFIELD

springfieldyps.com

• May 18: Adult Field Day, 2-5 p.m., Irish Cultural Center, West Springfield, hosted by the Irish Cultural Center, 429 Morgan Road, West Springfield. For more information, visit springfieldyps.com.

Chamber Corners Departments

1BERKSHIRE

www.1berkshire.com

(413) 499-1600

• May 7 to 17: Dream Auction. Grab great deals on theater tickets, spa services, dining certificates, and one-of-a-kind experiences in our online auction. Proceeds support the Berkshire Marketing Fund, which promotes the region as a destination for all seasons. Visit www.biddingforgood.com/berkshires.

• May 16: Chamber Nite & BYP Networking Social, 5-7 p.m., hosted by Dalton Union, 395 Main St., Dalton. Join us for our joint May Chamber Nite and BYP Social at Union Block in downtown Dalton with participating businesses: Hot Harry’s, Berkshire Dream Home, Therapeutic Massage & Wellness, Academy Mortgage Corp., Horace Mann Insurance, McMahon & Vigeant, P.C., Wheeler & Taylor Insurance, Dalton Restaurant, New England Dynamark Security, and 2 Flights Up Dance & Game Studio. Cost: free. Register online at www.1berkshire.com.

AMHERST AREA CHAMBER OF COMMERCE

www.amherstarea.com

(413) 253-0700

• May 3: Leaders as Readers, 12 noon, hosted by Pasta E Basta, 26 Main St., Amherst. This month in Leaders as Readers, we will be discussing Work It: Secrets of Success from the Boldest Women in Business by Carrie Kerpen. For more information, visit www.facebook.com/events/928353994013860 or e-mail [email protected].

• May 4: Lunch and Learn, “How to Protect Your Most Important Asset: Your Income,” 12 noon, hosted by Lord Jeffery Inn, 30 Boltwood Ave., Amherst. Sponsored by Hollister Insurance. Lunch will be provided. For details, e-mail [email protected].

GREATER CHICOPEE CHAMBER OF COMMERCE

www.chicopeechamber.org

(413) 594-2101

• May 10: Business After Hours, 4:30-6:30 p.m., hosted by Mercedes-Benz of Springfield, 295 Burnett Road, Chicopee. Kentucky Derby theme. Presented by Polish National Credit Union. Cost: $10 for members, $15 for non-members. Sign up online at chicopeechamber.org/events.

• May 16: Salute Breakfast, 7:15-9 a.m., at Munich Haus, 13 Center St., Chicopee. Chief greeter: Chicopee Mayor Richard Kos. Keynote Speaker: Kim Kenney-Rockwal, Elms MBA. Cost: $23 for members, $28 for non-members. Sign up online at chicopeechamber.org/events.

• May 18: Chicopee Chamber of Commerce Annual Golf Tournament, 10 a.m. shotgun start, hosted by Chicopee Country Club, 1290 Burnett Road, Chicopee. Presented by Polish National Credit Union. Cost: $125 per golfer, $500 per team of four, and/or $20 golfer package that includes 25 raffle tickets and one mulligan. Sign up online at chicopeechamber.org/events.

• May 31: Sunshine Soiree, a multi-chamber networking event, 5-7 p.m., hosted by Sunshine Village, 75 Litwin Lane, Chicopee. The event will feature complimentary hors d’oeuvres, wine, and beer. Register in advance for this free event online at springfieldyps.com.

GREATER EASTHAMPTON CHAMBER OF COMMERCE

www.easthamptonchamber.org

(413) 527-9414

• May 24: Chamber on the Vine, 5:30-8:30 p.m., a wine-tasting event hosted by Glendale Ridge Vineyard, 155 Glendale Road, Southampton. Taste wine, enjoy local food, and listen to the music of Trailer Trash. Cost: $20 to enjoy the music, $30 to taste the wine. Pre-registration is a must. For more information, visit www.easthamptonchamber.org or call (413) 527-9414.

GREATER HOLYOKE CHAMBER OF COMMERCE

www.holyokechamber.com

(413) 534-3376

• May 2: Women in Leadership: Leadership in Your Future, 11:30 a.m. to 1:30 p.m., hosted by HCC MGM Culinary Arts Institute, 164 Race St., Holyoke. A monthly luncheon series where participants learn from area CEOs while networking with peers from the region. An elegant lunch prepared by the HCC Culinary Arts program provides the setting.

• May 9: Coffee Buzz, 7:30-8:30 a.m., hosted by Loomis House, 298 Jarvis Ave., Holyoke (Sheldon entrance). A free morning networking event sponsored by Loomis House where guests enjoy a light breakfast while networking with the business community. Register online at holyokechamber.com or call the chamber at (413) 534-3376. There is no charge for this event.

• May 14: Holyoke Chamber Cup Golf Tournament, 50th Anniversary, 10 a.m., hosted by the Orchards, 18 Silverwood Terrace, South Hadley. Registration begins at 10 a.m., followed by lunch at 11 a.m., tee off at noon (scramble format), and dinner afterward. Cost: $150 per player, which includes lunch, 18 holes of golf, cart, and dinner. Cost of dinner only is $30. Awards, raffles, and cash prizes follow dinner. For reservations or sponsorships, call the chamber at (413) 534-3376 or register online at holyokechamber.com.

• May 16: Chamber After Hours, 5-7 p.m., hosted by Holyoke Hummus, 285 High St., Holyoke. Cost: $10 for members, $15 for non-members. Feel free to bring a door prize. Sign up online at holyokechamber.com.

• May 23: Leadership Holyoke Information Session, 5-7 p.m., hosted by Holyoke Community College, Frost Building, Room 309, 303 Homestead Ave., Holyoke. Join the Greater Holyoke Chamber of Commerce and Holyoke Community College for a free information session for Leadership Holyoke 2018-19..

GREATER NORTHAMPTON CHAMBER OF COMMERCE

www.explorenorthampton.com

(413) 584-1900

• May 4: Annual Spring Swizzle, 6:30-10:30 p.m., hosted by Eastside Grill, 19 Strong Ave., Northampton. A networking event. Cost: $75; $100 for two. Purchase tickets at www.chamberspringswizzle.com.

• May 9: May Arrive @ 5, 5-7 p.m., host to be announced. Sponsored by Northeast Solar and the Lusteg Wealth Management Group – Merrill Lynch. A networking event. Cost: $10 for members.

• May 17: Workshop: “Microsoft Excel Tips, Tricks & Shortcuts,” 9-11 a.m., hosted by Greater Northampton Chamber of Commerce, 99 Pleasant St., Northampton. Presented by Pioneer Training. Cost: $35 for members, $45 for non-members. Pre-registration required at goo.gl/forms/pX8YUuC25YdMsLjD2.

GREATER WESTFIELD CHAMBER OF COMMERCE

www.westfieldbiz.org

(413) 568-1618

• May 7: May Coffee Hour with Mayor Brian Sullivan, 8-9 a.m., hosted by Westfield Center – Genesis Healthcare, 60 East Silver St., Westfield. This event is free and open to the public. Online registration is available at www.westfieldbiz.org, so we may give our host a proper count. For more information, call Pam at the chamber at (413) 568-1618.

• May 7: May After 5 Connection, 5-7 p.m., hosted by East Mountain Country Club, 1458 East Mountain Road, Westfield. Refreshments will be served. A 50/50 raffle will benefit the chamber scholarship fund. Cost: free for chamber members, $10 for non-members (cash or credit paid at the door). Online registration is available at www.westfieldbiz.org. For more information, call Pam at the chamber at (413) 568-1618.

• May 14: Greater Westfield Chamber of Commerce 57th annual Golf Tournament, 10:30 a.m. to 7 p.m., hosted by Shaker Farms Country Club, 866 Shaker Road, Westfield. Online registration is available at www.westfieldbiz.org. For more information, call Pam at the chamber at (413) 568-1618.

SOUTH HADLEY & GRANBY CHAMBER OF COMMERCE

www.shgchamber.com

(413) 532-6451

• May 9: Educational Breakfast: Insider Travel Tips, 7:30-9 a.m., hosted by Loomis Village, 20 Bayon Dr., South Hadley. Chuck Elias, travel advisor for Pioneer Valley Cruise Planners, will share tips on how to make travel safe and fun. Cost: $10 for members, $15 for non-members. To register, call (413) 532-6451 or e-mail [email protected].

• May 14: The South Hadley & Granby Chamber will join the Greater Holyoke Chamber for a day of golf at the Orchards Golf Club in South Hadley. Registration and lunch will begin at 10:30 a.m., with tee-off beginning at noon. Cost: $150, which includes lunch, a round of golf and cart, a tourney T-shirt, refreshments on the course, and a dinner back at the clubhouse. E-mail [email protected] to register.

• May 21: After 5 at the Ledges Golf Course, 5-6:30 p.m., hosted by the Ledges, 18 Mulligan Dr., South Hadley. Cost: $10 for members, $15 for non-members. Pre-register by May 15 by contacting Sara Lawrence at (413) 532-6451 or [email protected].

SPRINGFIELD REGIONAL CHAMBER

www.springfieldregionalchamber.com

(413) 787-1555

• May 2: Business@Breakfast, 7:15-9 a.m., hosted by MassMutual Center, 1277 Main St., Springfield. Cost: $25 for members in advance ($30 at the door), $35 general admission ($40 at the door).

• May 10: Lunch ‘N’ Learn, Equal Pay, 11:30 a.m. to 1 p.m., hosted by Lattitude restaurant, 1338 Memorial Ave., West Springfield. Cost: $30 for members in advance ($35 at the door), $40 general admission ($45 at the door).

• May 15: C-Suite Conversations & Cocktails, 5-7 p.m., hosted by CityStage, One Columbus Center, Springfield. Exclusive members-only event. Cost: $25 for members ($30 at the door).

• May 31: Sunshine Soirée with the Springfield Regional Chamber, the Greater Chicopee Chamber, and YPS, 5-7 p.m., hosted by Sunshine Village, 75 Litwin Lane, Chicopee.

Reservations for all Springfield Regional Chamber events may be made online at www.springfieldregionalchamber.com, [email protected], or (413) 755-1310.

WEST OF THE RIVER CHAMBER OF COMMERCE

www.ourwrc.com

(413) 426-3880

• May 2: Wicked Wednesday, 5-7 p.m., hosted by the Irish Cultural Center, 429 Morgan Road, West Springfield. For more information, call the chamber office at (413) 426-3880 or register at www.westoftheriverchamber.com.

• May 8: Coffee with West Springfield Mayor Will Reichelt, 8-9:30 a.m., hosted by West Springfield Public Library, 200 Park St. For more information, call the chamber office at (413) 426-3880 or register at www.westoftheriverchamber.com.

• May 17: Networking Lunch, noon, hosted by Springfield Country Club, 1375 Elm St., West Springfield. Must be a member or guest of a member to attend. The only cost to attend is the cost of your lunch if you are a member. Non-member fee: $10. Register at www.westoftheriverchamber.com.

• May 22: Job Fair 2018, 3-6 p.m., hosted by Storrowton Tavern/Carriage House, 1305 Memorial Ave., West Springfield. West Springfield and Agawam businesses, along with other employment opportunities, will be showcased. This event is free and open to the public. To be a participating vendor, register online at www.westoftheriverchamber.com.

YOUNG PROFESSIONAL SOCIETY OF GREATER SPRINGFIELD

springfieldyps.com

• May 18: Adult Field Day, 2-5 p.m., Irish Cultural Center, West Springfield, hosted by the Irish Cultural Center, 429 Morgan Road, West Springfield. For more information, visit springfieldyps.com.

Sections Supplements
Region’s Top-performing Companies to Be Honored on Oct. 29
Super Sixty

Super Sixty

Formerly called The Fabulous 50, the Super 60 has become a tradition in Western Mass., a celebration of successful businesses. That tradition will continue with this year’s Super 60 lunch on Oct. 29 at Chez Josef. Individual companies will be honored, but the event will be recognizing the bigger picture — the depth and diversity of the region’s business community.

Russ Denver says the annual Super 60 luncheon has become a celebration of business success in Western Massachusetts.
For 22 years now, nearly 1,000 people have been gathering at Chez Josef not merely to honor the 60 winners in the Total Revenue and Revenue Growth categories (there were 10 fewer in the early days when the program was called the Fabulous 50), but to recognize the depth and diversity of the business community, and the number of success stories being written every year.
“We’re honoring individual companies and the people who manage them,” said Denver, “but we’re also celebrating the sum of what the 60 companies mean for this region, and that is a vibrant, diversified economy — a chain with many strong links.”
The 2010 event, slated for Oct. 29, will be more of the same, said Denver, noting that this year’s 60 companies — and both categories of entries — represent virtually every sector of the economy, from financial services to education; from human services to manufacturing; from health care to retail.
Combined, the companies in the Revenue category recorded sales of more than $850 million in 2009, said Denver, Meanwhile, companies in the Growth column averaged revenue increases of at least 35%.
The top finisher in the Revenue category, Whalley Computer Associates in Southwick, has been a regular at the top of that chart for the past several years. Springfield College, one of two area colleges to make the Super 60 (American International College qualified in revenue growth) placed second, while Sarat Ford in Agawam, placed third.
In the Growth category, Convergent Solutions in Wilbraham, a medical-billing-solutions company, finished at the top of the charts, while FIT (Fallon Information Technology) Solutions LLC, an IT placement-services company, finished second, and Universal Mind, a digital-solutions agency, placed third.
Both categories are defined by diversity, as the accompanying business profiles starting on page 27 clearly show.
The Revenue category includes the Center for Human Development, the Log Cabin, Pinsley Railroad Co., Rocky’s Hardware, Tighe & Bond, and W.F. Young, among others. The Growth ledger, meanwhile, includes Consolidated Health Plans, Adam Quenneville Roofing and Siding, Holyoke-Chicopee-Springfield Head Start, United Personnel, Valley Communications, and the YWCA of Western Massachusetts.
The Oct. 29 luncheon will be from 11:30 to 1:30. The keynote speaker will be Steven Little, a business-growth expert who will deliver a talk titled “The Milkshake Moment: Overcoming Stupid Systems, Pointless Policies, and Muddled Management to Realize Real Growth,” which is also the title of one of his books. A former president of three fast-growth companies, Little now advises business owners and managers. He is a former consultant for Inc. magazine, and is the author of several other books, including The 7 Irrefutable Rules of Small Business Growth and Duck and Recover: the Embattled Business Owner’s Guide to Survival and Growth.
For more information on the luncheon or to order seats ($50 for chamber members, $70 for non-members), call (413) 787-1555. n

TOTAL REVENUE
(Top 3, then the remaining listed alphabetically)

Whalley Computer Associates Inc.
One Whalley Way, Southwick, MA 01077
(413) 569-4200
www.wca.com
John Whalley, president
WCA is a locally owned family business that has evolved from a hardware resale and service group in the 1970s and 1980s into a company that now focuses on lowering the total cost of ownership of technology and productivity enhancement for its customers. Whalley carries name-brand computers as well as low-cost performance compatibles.

Springfield College
263 Alden St., Springfield, MA 01109
(413) 748-3000
www.springfieldcollege.edu
Dr. Richard Flynn, president
Founded in 1885, SC is a private, independent, coeducational, four-year college offering undergraduate and graduate-degree programs with its Humanics philosophy — educating students in spirit, mind, and body for leadership in service to others.

Sarat Ford Sales Inc.
245 Springfield St., Agawam, MA 01001
(888) 254-2911
saratford.dealerconnection.com
John Sarat Jr., CEO
Founded in 1929, Sarat has grown to become the largest Ford dealership in Western Mass. The third-generation business sells a wide variety of new and used vehicles and boasts a 24-bay service center with a $1 million parts inventory, and has received Ford’s Distinguished Achievement Award for excellent customer service multiple times.

American International College
1000 State St., Springfield, MA 01109
(800) 242-3142
www.aic.edu
Vincent Maniaci, president
Launched in 1885, AIC is a private, coeducational, four-year institution in the geographic center of Springfield. Liberal arts serves as the core in all its academic offerings, and the college is organized into schools of Arts, Education and Sciences; Business Administration; Health Sciences; and Continuing and Extended Studies.

Associated Electro-Mechanics Inc.
185 Rowland St., Springfield, MA 01107
(413) 781-4276
www.aemservices.com
Elayne Lebeau, CEO
Associated Electro-Mechanics Inc. is the largest independent industrial service center in the Northeast, providing industry with services that cover electrical, mechanical, machining, welding, and field services. Its multifaceted field-service crews and a staff of electrical and mechanical engineers complement the departmentalized staff operations.

Center For Human Development
332 Birnie Ave., Springfield, MA 01107
(413) 439-2252
www.chd.org
James Goodwin, CEO
CHD was founded in 1972 on a philosophy of helping people in the community, a major departure from the prevailing system of placing people in institutions. Almost four decades later, CHD is still providing vital support to needy children, people with psychiatric and developmental disabilities, the elderly, and the homeless.

Chez Josef Inc.
176 Shoemaker Lane, Agawam, MA 01001
(413) 786-0257
www.chezjosef.com
Linda Skole, president
Chez Josef has 40 years of experience in culinary and special-event planning, specializing in corporate events, nonprofit fund-raisers, holiday parties, weddings, bar/bat mitzvahs, and off-premise catering. Executive Chef Marcel Ouimet was recently awarded the “Chef of the Year” honor by the Western Mass. Restaurant Assoc.

CSW Inc.
45 Tyburski Road, Ludlow, MA 01056
(413) 800-9522
www.cswgraphics.com
Laura Wright, president
CSW Inc. has provided integrated services for packaging since 1937, including brand support, brand visualization, creative services, image engineering, flexographic printing plates, steel rule cutting dies, and workflow coordination. CSW has facilities in Ludlow; Rochester, N.Y.; and Toledo, Ohio to service national and international brands.

Delaney Restaurant Inc.
500 Easthampton Road, Holyoke, MA 01040
(413) 535-5077
www.logcabin-delaney.com
Peter Rosskothen, president
The Delaney House restaurant offers 13 private, themed rooms for any special occasion, with seating for up to 260. It offers two dining options — fine dining and the more casual Mick — and has been voted Best Brunch in the Pioneer Valley.

Dimauro Carpet & Tile Inc.
185 Shaker Road, East Longmeadow, MA 01028
(413) 525-1991
www.dimaurocarpet.com
Vincent Dimauro, president
For more than 30 years, Dimauro has been a provider and installer of carpet, tile, and wood and laminate flooring for residential and business customers in Western Mass. and Northern Conn.

Disability Management Services Inc.
1350 Main St., Springfield, MA 01103
(413) 523-1126
www.disabilitymanagementservices.com
Robert Bonsall Jr., president
Founded in 1995, DMS is an independent, full-service third-party administrator and consulting firm, specializing in the management of individual and group disability products. DMS is headquartered in Springfield, with an additional office located in Syracuse, N.Y., and employs more than 200 professional associates.

Environmental Compliance Services Inc.
588 Silver St., Agawam, MA 01001
(413) 789-3530
www.ecsconsult.com
Mark Hellstein, CEO
For more than 25 years, ECS has specialized in environmental site assessments; testing for asbestos, lead, indoor air quality, and mold; drilling and subsurface investigations; and emergency-response management.

Insurance Center of New England
246 Park St., West Springfield, MA 01089
(413) 750-7101
www.icnegroup.com
Dean Florian, president
In operation since 1866, Insurance Center of New England Group (ICNE Group) is a locally owned, independent insurance agency, providing full-service insurance solutions for individuals and businesses.

Joseph Freedman Co. Inc.
115 Stevens St., Springfield, MA 01104
(888) 677-7818
www.josephfreedmanco.com
John Freedman, president
Founded in 1891, the company provides industrial scrap-metal recycling, specializing in aluminum, copper, nickel alloys, and aircraft scrap, and has two facilities in Springfield — a 120,000-square-foot indoor ferrous facility, and a 60,000-square-foot chopping operation.

Kittredge Equipment Co.
100 Bowles Road, Agawam, MA 01001
(413) 304-4100
www.kittredgeequipment.com
Wendy Webber, CEO
Serving a variety of establishments and institutions for more than 80 years, Kittredge is a one-stop, full-service equipment and supplies dealership for the food-service industry, with three showroom locations — in Agawam, Natick, and Williston, Vt.

The Log Cabin Banquet & Meeting House
500 Easthampton Road, Holyoke, MA 01040
(413) 535-5077
www.logcabin-delaney.com
Peter Rosskothen, president
Set against the Mount Tom range, the Log Cabin Banquet & Meeting House offers quality banquet facilities for events including weddings, showers, anniversaries, engagement parties, bar/bat mitzvahs, business meetings, holiday parties, and more.

Marcotte Ford Sales
1025 Main St., Holyoke, MA 01040
(800) 923-9810
www.marcotteford.com
Bryan Marcotte, president
The dealership sells new Ford vehicles as well as pre-owned cars, trucks, and SUVs, and feature a full service department. Marcotte has achieved the President’s Award, one of the most prestigious honors given by Ford Motor Co., for nine years.

Maybury Material Handling
90 Denslow Road, East Longmeadow, MA 01028
(413) 525-4216
www.maybury.com
John Maybury, president
Since 1976, Maybury Material Handling has been designing, supplying, and servicing all types of material-handling equipment throughout New England. Maybury provides customers in a wide range of industries with solutions to move, lift, and store their parts and products.

Northeast Treaters Inc.
201 Springfield Road, Belchertown, MA 01007
(413) 323-7811
www.netreaters.com
David Reed, president
Northeast Treaters was founded in 1985 as a manufacturer of pressure-treated lumber. In 1996, an additional facility was added in Athens, N.Y. to produce fire-retardant treated lumber and kiln-dried before- and after-treatment products.

Pinsly Railroad Co. Inc.
53 Southampton Road, Westfield, MA 01085
(413) 568-6426
www.pinsly.com
John Levine, CEO
Pinsly Railroad Co., founded in 1938, is one of the oldest short-line railroad companies in the country. Pinsly focuses on acquiring short-line railroads and revitalizing branch and feeder lines of Class I and regional carriers. It now owns and operates numerous railroads and warehouse/distribution facilities.

Rediker Software Inc.
2 Wilbraham Road, Hampden, MA 01036
(800) 213-9860
www.rediker.com
Richard Rediker, president
Rediker Software is used by school administrators across the U.S. and in more than 100 countries, and is designed to meet the student-information-management needs of all types of schools and districts.

Robert F. Scott Co. Inc.
467 Longmeadow St., Longmeadow, MA 01106
(413) 567-7089
Leonard P. Rising III, president
Robert F. Scott Co. Inc. (known as Longmeadow Garage) is a locally owned and operated, full-service gasoline and automotive service station. Its staff includes ASE-certified technicians well-versed in all makes and models.

Rocky’s Hardware Inc.
40 Island Pond Road, Springfield, MA 01118
(413) 781-1650
www.rockys.com
Rocco Falcone II, president
With locations throughout Massachusetts, Rhode Island, and New Hampshire, the family-run business founded in 1926 is a fully stocked, convenient source for not only typical hardware-store items but also a line of goods for the home, yard, and garden.

Specialty Bolt & Screw Inc.
235 Bowles Road, Agawam, MA 01001
(413) 789-6700
www.specialtybolt.com
Alan Crosby, CEO
Founded in 1977, Specialty Bolt & Screw Inc. is a distributor of innovative fastener solutions. The company has engineering resources on staff to help determine the optimum fastener for each application, and utilizes state-of-the-art technology along with more than 30 years of experience to help clients achieve their objectives.

Spectrum Analytical Inc.
11 Almgren Dr., Agawam, MA 01001
(413) 789-9018
www.spectrum-analytical.com
Dr. Hanibal Tayeh, CEO
For more than a decade, Spectrum Analytical Inc. has provided quantitative analysis of soil, water, and, more recently, air samples, as well as petroleum products. Consulting firms, industries, municipalities, universities, and the public sector are among the constituencies that make up the client list.

Sullivan & Associates Inc.
551 East Columbus Ave., Springfield, MA 01105
(413) 733-6100
www.sullivanandassoc.com
Linda Sullivan, executive director
Sullivan & Associates provides individualized residential and day programs for people with developmental disabilities, interfering behaviors, and mental-health concerns. Its programs are based on a philosophy of unconditional positive regard.

Tighe & Bond Inc.
53 Southampton Road, Westfield, MA 01085
(413) 562-1600
www.tighebond.com
David Pinsky, president
Celebrating its 100th anniversary in 2011, Tighe & Bond specializes in environmental engineering, focusing on water, wastewater, solid-waste, and hazardous-waste issues, and provides innovative engineering services to public and private clients around the country and overseas.

Titan USA Enterprises Inc.
140 Baldwin St., West Springfield, MA 01089
(888) 482-6872
www.titanman.com
Ralph Colby, CEO
For almost four decades, Tutan USA Enterprises has served industrial distributors as a manufacturer of premium-quality, solid-carbide, high-speed steel, and cobalt cutting tools.

University Products Inc.
517 Main St., Holyoke, MA 01040
(800) 628-1912
www.universityproducts.com
David Magoon, CEO
University Products is a group of companies run by a family with roots in the archiving business that offers products to restore, preserve, and display collectibles, photographs, paper documents, and heirlooms.

W.F. Young Inc.
302 Benton Dr., East Longmeadow, MA 01028
(800) 628-9653
www.absorbine.com
Tyler Young, CEO
This family-run business prides itself on offering a variety of high-quality products that can effectively improve the well-being of both people and horses with its Absorbine brands.

GROWTH
(Top 3, then the remaining listed alphabetically)

Convergent Solutions Inc.
95 Post Office Park, Wilbraham, MA 01095
(413) 509-1000
Arlene Kelly, CEO
A health care billing solutions provider founded in 2006, Convergent Solutions provides hardware and software that help eliminate human error in medical billing processes, thus helping bring down the cost of health care.

FIT Solutions, LLC
25 Bremen St., Springfield, MA 01108
(413) 733-6466
www.fitsolutions.us
Jacqueline Fallon, CEO
FIT (Fallon Information Technology) Solutions provides staffing services for local IT positions. Launched in 2004 and serving both Massachusetts and Connecticut, the company doesn’t focus on the quantity of openings in the market, but takes a personal approach to staffing by focusing on quality.

Universal Mind Inc.
94 North Elm St., Suite 306, Westfield, MA 01085
(866) 429-2481
www.universalmind.com
Brett Cortese, CEO
Universal Mind is a digital-solutions agency specializing in custom, enterprise-grade, interactive applications for the Web, desktop, kiosks, and mobile and embedded devices. It creates engaging user experiences for customers on any device they use, strengthening client relationships, reducing operating costs, and opening new revenue streams.

Adam Quenneville Roofing and Siding
160 Old Lyman Road, South Hadley, MA 01075
(413) 525-0025
1800newroof.net
Adam Quenneville, CEO
Adam Quenneville offers a wide range of residential and commercial services, including new roofs, retrofitting, roof repair, roof cleaning, vinyl siding, replacement windows, and the no-clog Gutter Shutter system. The company earned the 2010 Better Business Bureau Torch Award for trust, performance, and integrity.

American International College
1000 State St., Springfield, MA 01109
(800) 242-3142
www.aic.edu
Vincent Maniaci, president
Launched in 1885, AIC is a private, coeducational, four-year institution in the geographic center of Springfield. Liberal arts serves as the core in all its academic offerings, and the college is organized into schools of Arts, Education and Sciences; Business Administration; Health Sciences; and Continuing and Extended Studies.

The Axia Group
73 Market Place, Springfield, MA 01115
(413) 205-2942
www.axiagroup.net
Michael Long, CEO
Professionals in five offices across the Pioneer Valley provide a variety of personal insurance products for automobiles, homes, and watercraft, as well as commercial lines that range from liability insurance, property coverage, and workers’ compensation to employee benefits and fiduciary and surety coverage.

Benchmark Carbide
572 St. James Ave., Springfield MA 01109
(413) 732-7470
www.benchmarkcarbide.com
Paul St. Louis, president
A manufacturer of carbide end mills and reamers, Benchmark (a division of Custom Carbide Corp.) sells its products to distributors throughout the continental U.S. and Canada. Its extensive line of products includes its bestselling aluminum series and its patented variable-helix end mills.

Braman Chemical Enterprises
147 Almgren Dr., Agawam, MA 01001
(413) 732-9009
www.braman.biz
Gerald Lazarus, president
Braman has been serving New England since 1890, using state-of-the-art pest-elimination procedures for commercial and residential customers. The company has offices in Agawam, Worcester, and Lee, as well as Hartford and New Haven, Conn.

Center For Human Development
332 Birnie Ave., Springfield, MA 01107
(413) 439-2252
www.chd.org
James Goodwin, CEO
CHD was founded in 1972 on a philosophy of helping people in the community, a major departure from the prevailing system of placing people in institutions. Almost four decades later, CHD is still providing vital support to needy children, people with psychiatric and developmental disabilities, the elderly, and the homeless.

Communication Solutions Partners Inc.
One Whalley Way, Southwick, MA 01077
(413) 569-4200
www.csp-net.com
Paul Whalley, vice president
Communication Solutions Partners (CSP) is a competitive local exchange carrier (CLEC) and an affiliated company of Whalley Computer Associates. CSP provides many of the basic services of a telecom company, such as local and long distance, voice over IP, Internet, and data services.

Complete Healthcare Solutions Inc.
1497 North Main St., Palmer, MA 01069
(800) 250-8687
www.completehealthcaresolutions.com
Michael Penna, CEO
Founded in 1994, CHS provides affordable software solutions for small to mid-sized health care practices. The company helps customers with electronic medical records, practice-management software, medical billing, document management, data security, and a host of other services.

Consolidated Health Plans Inc.
2077 Roosevelt Ave., Springfield, MA 01104
(413) 733-4540
www.consolidatedhealthplan.com
Kevin Saremi, president
Established in 1993, Consolidated Health Plans is a leader in providing third-party claims administration of medical, dental, disability, flex, accident, and life insurance programs for employees and college students throughout the country.

The Dennis Group, LLC
1537 Main St., Springfield, MA 01103
(413) 746-0054
www.dennisgrp.com
Tom Dennis, CEO
The Dennis Group offers complete planning, design, architectural, engineering, and construction-management services. The firm is comprised of experienced engineering and design professionals dedicated to excellence in the implementation of food-manufacturing processes and facilities.

FieldEddy Insurance
96 Shaker Road, East Longmeadow, MA 01028
(413) 233-2100
www.fieldeddy.com
Samuel Hanmer, president
One of the fastest-growing independent insurance providers in Western Mass., FieldEddy offers financial services, commercial insurance, personal insurance, and employee benefits. Its family of agencies offers a complete range of services for personal and business needs.

Footit Surgical Supplies Inc.
340 Memorial Ave., West Springfield, MA 01089
(413) 733-7843
www.footit.com
Marc Lucas, president
Footit Health Care Store has been providing the region with medical and health-maintenance products since 1953. It stocks various styles of walkers, wheelchairs, athletic braces, incontinence products, scooters, access ramps, mastectomy forms and bras, lift chairs, stairway elevators, diabetic shoes, wound-care products, and more.

Gandara Center
147 Norman St., West Springfield, MA 01089
(413) 736-8329
www.gandaracenter.org
Dr. Henery East-Trou, CEO
Focusing on the Latino/Hispanic community, Gandara Center provides substance-abuse recovery, mental-health, and housing services for men, women, children, adolescents, and families throughout the Pioneer Valley.

The Gaudreau Group
1984 Boston Road, Wilbraham, MA 01095
(800) 750-3534
www.gaudreaugroup.com
Jules Gaudreau Jr., president
The Gaudreau Group is an insurance and financial-services agency serving neighboring families and businesses since 1921. It offers a consultative approach to assessing needs and risks and then offering a custom solution.

Haluch Water Contracting Inc.
399 Fuller St., Ludlow, MA 01056
(413) 589-1254
Thomas Haluch, president
For 26 years, Haluch has served the region as a water-main construction and excavation contractor specializing in water, sewer, pipeline, and communications and power-line construction.

Holyoke-Chicopee-Springfield Head Start Inc.
30 Madison Ave., Springfield, MA 01105
(413) 788-6522
www.hcsheadstart.org
Janis Santos, executive director
Holyoke-Chicopee-Springfield Head Start is committed to providing low-income children and their families with a source of support for a brighter future. It does so by providing high-quality, comprehensive child-development services to enrolled children and empowering families to achieve stability in their home environment.

Jet Industries Inc.
307 Silver St., Agawam, MA 01001
(413) 781-2010
Michael Turrini, president
Jet Industries manufactures aircraft engines, parts, and equipment, as well as turbines and turbine-generator sets and parts, aircraft power systems, flight instrumentation, and aircraft landing and braking systems.

The Markens Group
1350 Main St., Suite 1508, Springfield, MA 01103
(413) 686-9199
www.markens.com
Ben Markens, president
Markens has guided hundreds of businesses toward excellence since 1988. It provides services in strategic management, profit planning, sales and marketing, mergers and acquisitions, and more.

Mental Health Association Inc.
995 Worthington St., Springfield, MA 01109
(413) 734-5376
www.mhainc.org
Linda Williams, executive director
The Mental Health Assoc. Inc. provides residential and support services to enhance the quality of life for individuals challenged with mental impairments. Affordable quality housing, advocacy, and public education are part of the agency’s dedication to empowering individuals to develop their fullest potential.

Moriarty & Primack P.C.
One Monarch Place, Springfield, MA 01144
(413) 739-1800
www.mass-cpa.com
Jay Primack, CEO
While audit and tax services continue to be a dominant aspect of the accounting firm’s business, practice professionals also provide a wide range of services in the areas of tax-planning and tax-compliance services.

Pioneer Spine & Sports Physicians
271 Park St., West Springfield, MA 01089
(413) 785-1153
www.spinesports.com
Dr. Scott Cooper, CEO
The practice specializes in the diagnosis and treatment of neurologic and musculoskeletal disorders. While best known for expertise in sports medicine and spine care, it treats a wide variety of conditions. In addition to routine non-operative care, the practice also provides the latest in minimally invasive and reconstructive surgery of the spine.

Proshred (EOS Approach Inc.)
75 Post Office Park, Suite 7401, Wilbraham, MA 01095
(413) 596-5479
www.proshred.com
Joseph Kelly, CEO
Proshred is a paper-shredding company providing secure on-site document-shredding and recycling services for safeguarding private information, maintaining legislative compliance, and protecting public image.

Spectrum Analytical Inc.
11 Almgren Dr., Agawam, MA 01001
(413) 789-9018
Dr. Hanibal Tayeh, CEO
For more than a decade, Spectrum Analytical Inc. has provided quantitative analysis of soil, water, and air samples, as well as petroleum products. Consulting firms, industries, municipalities, universities, and the public sector are among the constituencies that make up the client list.

Sullivan & Associates Inc.
551 East Columbus Ave., Springfield, MA 01105
(413) 733-6100
www.sullivanandassoc.com
Linda Sullivan, executive director
Sullivan & Associates provides individualized residential and day programs for people with developmental disabilities, interfering behaviors, and mental-health concerns. Its programs are based on a philosophy of unconditional positive regard.

United Personnel Services Inc.
1331 Main St., Springfield, MA 01103
(413) 736-0800
www.unitedpersonnel.com
Mary Ellen Scott, president
United provides a full range of staffing services, including temporary staffing and full-time placement, on-site project management, and strategic recruitment in the Springfield, Hartford, and Northampton areas, specializing in administrative, professional, medical, and light-industrial staff.

Valley Communications Systems Inc.
201 First Ave., Chicopee, MA 01020
(413) 592-4136
www.valleycommunications.com
James Tremble, president
Valley is a diversified communications company serving New England with broadband TV distribution systems, satellite-dish installations, data and voice cabling, computer interactive whiteboards, data/video projection equipment and systems, videoconference room design, telephone systems, sound systems, security systems, and AV equipment.

YWCA Of Western Massachusetts
One Clough St., Springfield, MA 01118
(413) 733-7100
www.springfieldy.org
Mary Riordan, executive director
The YWCA is a worldwide organization seeking to bring women of diverse backgrounds together to work toward a common vision of peace, justice, freedom, and dignity for all people. The YWCA of Western Massachusetts is a private, not-for-profit charitable corporation and a certified woman-owned business.

Chamber Corners Departments

1BERKSHIRE

www.1berkshire.com

(413) 499-1600

• April 18: Good News Business Salute, 7:30-9 a.m., hosted by Berkshire Hills Country Club, 500 Benedict Road, Pittsfield. Join us for our morning breakfast, where we will honor members and announce the winner of this year’s Esther Quinn Award. Cost: $35-$45. Register online at www.1berkshire.com.

• April 26: Creative Resources Conference, 10 a.m. to 5 p.m., hosted by Stationery Factory, 63 Flansburg Ave., Dalton. The format has three tracts, with a total of nine workshops for creatives, entrepreneurs, and small businesses. More information to come. Register online at www.1berkshire.com.

AMHERST AREA CHAMBER OF COMMERCE

www.amherstarea.com

(413) 253-0700

• April 26: Margarita Madness, 5:30-7:30 p.m., hosted by Lord Jeffery Inn, 30 Boltwood Ave., Amherst. Come taste margaritas and vote for your favorite. There will also be delicious dishes from participating restaurants and dozens of great raffle prizes. Cost: $30 pre-registered, $40 at the door. Register online at www.amherstarea.com.

FRANKLIN COUNTY CHAMBER OF COMMERCE

www.franklincc.org

(413) 773-5463

• April 20: Monthly Breakfast Series, 7:30-9 a.m., hosted by Greenfield High School, 21 Barr Ave., Greenfield. Full breakfast will be served during the program, which will feature an Entrepreneur of the Year panel. Sponsored by Franklin County Community Development Corp. and the Franklin Hampshire Regional Employment Board. Cost: $13 for members; $16 for non-members. Register at franklincc.org or by e-mailing [email protected].

• April 26: Business After Hours, 5-7 p.m., hosted by Hawks and Reed Performing Arts Center, 289 Main St., Greenfield. Networking event with special guest Sue Dahling Sullivan from Massachusetts ArtWeek. Come kick off the debut of ArtWeek in Western Mass. Refreshments and cash bar will be available. Cost: $10. Register at franklincc.org or by e-mailing [email protected].

GREATER CHICOPEE CHAMBER OF COMMERCE

www.chicopeechamber.org

(413) 594-2101

• April 3: Chamber Seminar: “Pay Equity,” presented by Employers Assoc. of the NorthEast, 9-11 a.m, hosted by La Quinta Inn & Suites. Sponsored by Westfield Bank. Cost: $20 for members, $25 for non-members. Sign up online at chicopeechamber.org/events.

• April 11: Multi-chamber Table Top Expo: “A Taste of Commerce,” 4:30-7 p.m., hosted by Bartley Center at Holyoke Community College. Table fee of $150 includes table, two entrance passes, a light supper, and parking. Admission: free with pre-registration only, $15 at the door. Sign up at chicopeechamber.org/events.

• April 19: Business After Hours: A Salute to the ’70s Disco Party, 4:30-6:30 p.m., hosted by Ohana School of Performing Arts. Cost: $10 for members, $15 for non-members. Sign up online at chicopeechamber.org/events.

• April 24: B2B Speed Networking, 8-9 a.m., hosted by Chicopee Boys and Girls Club. For more information, visit chicopeechamber.org/events.

• April 25: Salute Breakfast at the Moose Family Center: “Easy, Cost-neutral Sustainability for Businesses,” 7:15-9 a.m. Chief Greeter: Phil Norman, CISA. Keynote: Center for EcoTechnology. Sponsored by United Personnel, Westfield Bank, Holyoke Medical Center, Polish National Credit Union, Gaudreau Group, Sunshine Village, Spherion Staffing Services, and PeoplesBank. Cost: $23 for members, $28 for non-members. Sign up online at chicopeechamber.org/events.

GREATER EASTHAMPTON CHAMBER OF COMMERCE

www.easthamptonchamber.org

(413) 527-9414

• April 4: Networking by Night, 5-7 p.m., hosted by Suite3 in the Mill 180 Building, 180 Pleasant St., Easthampton. Sponsored by Suite3. Take your connection building to the next level when we partner with the Greater Northampton Chamber of Commerce on this Networking by Night event. Cost: $10 for members, $15 for future members. For more information, visit www.easthamptonchamber.org or call the chamber office at (413) 527-9414.

• April 11: Multi-chamber Table Top Expo: “A Taste of Commerce,” 4:30-7 p.m., hosted by Bartley Center at Holyoke Community College. Friends and colleagues can come together for new networking opportunities and new features such as Made in Mass., Minute Clinic, and Food for Thought. Admission: free with online registration, $15 at the door. Table space is still available. For more information, visit www.easthamptonchamber.org or call the chamber office at (413) 527-9414.

• May 10: Networking by Night, 5-7 p.m., hosted by Amy’s Place, 80 Cottage St., Easthampton. Sponsored by bankESB. There will be food and door prizes. Cost: $10 for members, $15 for non-members. For more information, visit www.easthamptonchamber.org or call the chamber office at (413) 527-9414.

GREATER HOLYOKE CHAMBER OF COMMERCE

www.holyokechamber.com

(413) 534-3376

• April 4: Women in Leadership Series, 11:30 a.m. to 1:30 p.m., hosted by HCC Culinary Arts Institute, 164 Race St., Holyoke. Join us April through July to learn from area CEOs while networking with your peers from the region. An elegant lunch prepared by students from the Holyoke Community College Culinary Arts program will provide the setting, which will create the opportunity for a meaningful dialogue on some key leadership issues for those building their careers. Each month your table will join one of the region’s leading CEOs.

• April 11: Multi-chamber Table Top Expo: “A Taste of Commerce,” 4:30-7 p.m., hosted by Bartley Center at Holyoke Community College. Presented by the Greater Holyoke, Greater Chicopee, Greater Easthampton, Greater Northampton, South Hadley/Granby, and Quaboag Hills chambers of commerce. Vendor tables cost $150. Admission: no charge with advance registration, $15 at the door. This event sells out. Call (413) 534-3376 or your local chamber to reserve a table.

• April 18: Chamber After Hours, 5-7 p.m., sponsored and hosted by Fairfield Inn & Suites, 229 Whiting Farms Road, Holyoke. Meet up with your friends and business associates for a little networking. Cost: $10 for members, $15 for non-members. Feel free to bring a door prize. Sign up online at holyokechamber.com.

• April 20: Economic Development Breakfast, 7:30-9 a.m., hosted by Holyoke Community College, Kittredge Center, PeoplesBank Conference Room. Learn from EMPATH about how to break the cycle of poverty and utilize the bridge to self-sufficiency theory to approach economic mobility. EMPATH helps low-income people achieve long-term economic mobility, and has developed a holistic approach to mentoring backed by the latest brain science that busts through silos and combats chronic stress. Event emcees are Mary Coleman, EMPATH; Dr. Christina Royal, Holyoke Community College; and Kathleen Anderson, Greater Holyoke Chamber of Commerce. Cost: $25 for members, $30 for non-members and walk-in guests.

GREATER NORTHAMPTON CHAMBER OF COMMERCE

www.explorenorthampton.com

(413) 584-1900

• April 4: April Arrive @ 5, 5-7 p.m., hosted by Suite3 in the Mill 180 Building, 180 Pleasant St., Easthampton. Sponsored by Applied Mortgage, H&R Block, and MassDevelopment. A networking event. Cost: $10 for members.

• April 11: Protecting Your Data from Security Risks, 9-11 a.m., hosted by Northampton Chamber of Commerce, 99 Pleasant St., Northampton. Presented by Pioneer Training. CyberSafe is a two-hour workshop for non-technical users that focuses on using technology without compromising personal or organizational security. Students will learn the skills they need to protect digital data on computers, networks, mobile devices, and the Internet. They will learn how to identify many of the common risks involved in using technology, such as phishing, spoofing, malware, and social engineering, and then learn how to protect themselves and their organizations from those risks. Pre-registration is required, and space is limited. Cost: $25 for members, $35 for non-members. To register, visit goo.gl/forms/pX8YUuC25YdMsLjD2.

• April 11: Multi-chamber Table Top Expo: “A Taste of Commerce,” 4:30-7 p.m., hosted by Bartley Center at Holyoke Community College. A networking event. Cost: $150 for a table for members, $225 for a table for non-members, $10 walk-in fee for members.

• May 4: Annual Spring Swizzle, 6:30-10:30 p.m., hosted by Eastside Grill, 19 Strong Ave., Northampton. A networking event. Cost: $75; $100 for two. Purchase tickets at www.chamberspringswizzle.com.

• May 9: May Arrive @ 5, 5-7 p.m., host to be announced. Sponsored by Northeast Solar and the Lusteg Wealth Management Group – Merrill Lynch. A networking event. Cost: $10 for members.

• May 17: Workshop: “Microsoft Excel Tips, Tricks & Shortcuts,” 9-11 a.m., hosted by Greater Northampton Chamber of Commerce, 99 Pleasant St., Northampton. Presented by Pioneer Training. This workshop will present our favorite tips, tricks, and shortcuts we have collected and developed over 20 years of teaching and using Microsoft Excel. Topics will include shortcuts for selecting ranges, using autofill to create a series of dates or numbers, setting the print area, using page-break preview, adding headers and footers, and using page-layout view. You’ll learn how to group spreadsheets in the same workbook in order to type or format more than one sheet at the same time, as well as how to create 3D formulas that calculate across several spreadsheets in the same workbook. Participants are encouraged to bring laptops and follow along with the instructor, but this is not required. Cost: $35 for members, $45 for non-members. Pre-registration required at goo.gl/forms/pX8YUuC25YdMsLjD2.

• June 6: June Arrive @ 5, 5-7 p.m., hosted by Glendale Ridge Vineyard, 155 Glendale Road, Southampton. Sponsored by Northeast Solar, MassDevelopment, and Kuhn Riddle Architects. A networking event. Cost: $10 for members.

• June 21: Workshop: “Microsoft Word: Advanced Tips, Tricks & Shortcuts,” 9-11 a.m., hosted by Greater Northampton Chamber of Commerce, 99 Pleasant St., Northampton. Presented by Pioneer Training. This workshop will go beyond the basics and explore some of Word’s more advanced features. You’ll learn how to use Word styles to make global changes to a document quickly and easily. The class will also cover working with templates to automate document creation. You’ll learn to use several of Word’s features for working with longer documents — adding a table of contents, inserting section breaks, inserting headers and footers, and inserting and modifying page numbers. Cost: $35 for members, $45 for non-members. Space is limited, and pre-registration is required at goo.gl/forms/pX8YUuC25YdMsLjD2.

GREATER WESTFIELD CHAMBER OF COMMERCE

www.westfieldbiz.org

(413) 568-1618

• April 2: April Mayor’s Coffee Hour, 8-9 a.m., hosted by the Arbors, 40 Court St., Westfield. Join us for our monthly Mayor’s Coffee Hour with Westfield Mayor Brian Sullivan. Event is free and open to the public. Register online at www.westfieldbiz.org so we may give our host a proper count. For more information, call Pam at the chamber at (413) 568-1618.

• April 11: WE2BA High School Career Fair, 7:45-11:30 a.m., hosted by Westfield State University at the Woodward Center, 395 Western Ave., Westfield. Don’t miss the chance to help shape our future through workforce development in our community. Join us to help inspire Westfield High School and Westfield Technical Academy students with career exploration. More than 400 students will be in attendance. We are looking for 75 vendors to participate. The vendor tables are free. Register online at www.westfieldbiz.org. For more information, call Pam at the chamber at (413) 568-1618.

• April 9: April After 5 Connection, 5-7 p.m., hosted by Betts Plumbing & Heating Supply Inc., 14 Coleman Ave., Westfield. Refreshments will be served. A 50/50 raffle will benefit the chamber scholarship fund. Bring your business cards and make connections. Cost: free for members, $10 for non-members (cash or credit paid at the door). Register online at www.westfieldbiz.org. For more information, call Pam at the chamber at (413) 568-1618.

• April 24: Home & Business Community Marketplace & Tabletop Event, 4:30-7 p.m., hosted by the Ranch Golf Club, 65 Sunnyside Road, Southwick. An opportunity to market and sell your products and services to area residents and businesses. Sip and shop your way through the marketplace with a beer and wine tasting, live music, and a chance to vote for your favorite nosh at the food court. Cost: $50 for vendor rental space (table not included; bring your own, six feet or less with tablecloth), $75 for vendor table (includes six-foot table; bring your own tablecloth). Attendance is free to the public. For more information, contact Southwick Economic Development at (413) 304-6100.

SOUTH HADLEY & GRANBY CHAMBER OF COMMERCE

www.shgchamber.com

(413) 532-6451

• April 11: Multi-chamber Table Top Expo: “A Taste of Commerce,” 4:30-7 p.m., hosted by Bartley Center at Holyoke Community College. This business networking and marketing event, now in its 24th year, will provide business professionals and entrepreneurs an opportunity to promote their businesses — to “strut their stuff.” Tables are available for $150. Admission is free if you pre-register with the chamber or $15 at the door. Whether you plan to be a participating vendor or want to simply attend, go to www.shgchamber.com for more information or to register, or call (413) 532-6451.

• April 19: Business After 5, 4:30-6:30 p.m., hosted by Ohana School of Performing Arts, 470 Newton St., South Hadley. Sponsored by Berkshire Hills Music Academy. This Everything 70’s Disco Party is a networking event for members and friends of the chamber. We are joining with the Greater Chicopee Chamber of Commerce on this event, so there will be many new business colleagues to meet and greet over the three floors of studio space. The event will feature music, food, beverages, and dancing. Cost: $10 for members, $15 for non-members. For further information and to register, visit www.shgchamber.com or call the chamber office at (413) 532-6451.

• April 22: Mohegan Sun bus trip, 9:30 a.m. to 6:30 p.m. Proceeds support the chamber’s scholarship fund and its two community Councils on Aging. There are bonuses on food and other pluses included in the cost. Bus departs from and returns to the former Big Y parking lot at 501 Newton St. Cost: $35. For further information and to register, visit www.shgchamber.com or call the chamber office at (413) 532-6451.

• April 24: An Educational Breakfast: “Cybersecurity: What We All Need to Know,” 7:30-9 a.m., hosted by PeoplesBank and Loomis Village, 20 Bayon St., South Hadley. We will learn how cybersecurity impacts our own lives, both personally and professionally. The presentation will be led by Joseph Zazzaro, senior vice president, Information Technology, and David Thibault, first vice president, Commercial Banking at PeoplesBank. Cost: $10 for members, $15 for non-members. For further information and to register, visit www.shgchamber.com or call the chamber office at (413) 532-6451.

SPRINGFIELD REGIONAL CHAMBER

www.springfieldregionalchamber.com

(413) 787-1555

• April 4: Business@Breakfast, 7:15-9 a.m, hosted by Delaney House, One Country Club Road, Holyoke. Featuring the Mayor’s Forum with Springfield Mayor Domenic Sarno, West Springfield Mayor William Reichelt, and newly elected Easthampton Mayor Nicole LaChapelle, who will be interviewed by Western Mass News anchor Dave Madsen. Cost: $25 for members in advance ($30 at the door), $35 general admission ($40 at the door). To make a reservation, visit www.springfieldregionalchamber.com, e-mail [email protected], or call (413) 755-1310.

• April 5: Leadership Institute Graduation, 6 p.m., hosted by Springfield Sheraton, One Monarch Place, Springfield. Cost: $40 for members. To make a reservation, visit www.springfieldregionalchamber.com, e-mail [email protected], or call (413) 755-1310.

• April 25: Beacon Hill Summit, 7 a.m. to 7 p.m., day-long trip to the State House to meet legislators. Cost: $180 for members, $225 general admission, which includes transportation, lunch, and reception. To make a reservation, visit www.springfieldregionalchamber.com, e-mail [email protected], or call (413) 755-1310.

WEST OF THE RIVER CHAMBER OF COMMERCE

www.ourwrc.com

(413) 426-3880

• April 4: Wicked Wednesday, 5-7 p.m., hosted by CHD Cancer House of Hope, West Springfield. Wicked Wednesdays are monthly social events, hosted by various businesses and restaurants, that bring members and non-members together to network in a laid-back atmosphere. For more information about this event, contact the chamber office at (413) 426-3880, or register online at www.westoftheriverchamber.com.

• April 12: Networking Lunch, noon to 1:30 p.m., hosted by Lattitude, West Springfield. Must be a member or guest of a member to attend. Enjoy a sit-down lunch while networking with fellow chamber members. Each attendee will get a chance to offer a brief sales pitch. The only cost to attend is the cost of lunch. Attendees will order off the menu and pay separately that day. We cannot invoice you for these events. Register online at www.westoftheriverchamber.com.

• April 26: Coffee with Agawam Mayor Sapelli, 8:30-10 a.m., hosted by Agawam Senior Center Coffee Shop, 954 Main St., Agawam. Join us for a cup of coffee and a town update from Mayor Bill Sapelli. Questions and answers will immediately follow. For more information, contact the chamber office at (413) 426-3880 or [email protected].

YOUNG PROFESSIONAL SOCIETY OF GREATER SPRINGFIELD

springfieldyps.com

• April 19: YPS Third Thursday: “Career Development & Networking,” 5-7 p.m., hosted by Lattitude Restaurant, 1338 Memorial Ave., West Springfield. Cost: free for YPS members, $10 for non-members.

Chamber Corners

1BERKSHIRE
www.1berkshire.com
(413) 499-1600

• Oct. 17: Chamber Nite, 5-7 p.m., hosted by Hillcrest Commons, 169 Valentine Road, Pittsfield. Chamber networking event. Free for members.

• Oct. 24: Good News Business Salute, featuring Women in Business Month, 5-7 p.m, hosted by Seven Hills Inn, 40 Plunkett St., Lenox.

• Oct. 28: Berkshire Young Professionals Event, 4-8 p.m., hosted by St. James Place, 352 Main St., Great Barrington.

AMHERST AREA CHAMBER OF COMMERCE
www.amherstarea.com
(413) 253-0700

• Oct. 4: A+ Awards Banquet, 5-9 p.m., hosted by UMass Student Ballroom, 280 Hicks Way, Amherst. Each year, the chamber takes a moment to collectively celebrate the outstanding achievements of community members and entities that contribute to the growth and well-being of the place we choose to work and live. Cost: $80, $75 for a table of 10. Register at amherstarea.com.

• Oct. 24: Multi-chamber Oktoberfest, 5-7 p.m., hosted by Hadley Farms Meeting House, 41 Russell St., Hadley. Register at amherstarea.com.

• Oct. 25: Legislative Breakfast, 7:30-9:30 a.m., hosted by Lord Jeffery Inn, 30 Boltwood Ave., Amherst. The annual legislative breakfast brings together legislators, local officials, and business leaders to network and discuss current and upcoming policy issues. Cost: $20 for members, $25 for non-members. Register at amherstarea.com.

GREATER CHICOPEE CHAMBER OF COMMERCE
www.chicopeechamber.org
(413) 594-2101

• Oct. 2: Multi-chamber Business Table Top Expo, 4:30-7 p.m., hosted by Castle of Knights, 1599 Memorial Dr., Chicopee. Sponsored by LaQuinta Inns & Suites, Holyoke Medical Center, Westfield Bank, BusinessWest, and Polish National Credit Union. The Greater Chicopee, Greater Holyoke, South Hadley & Granby, Springfield Regional, and Quaboag Hills chambers of commerce will host more than 100 vendors in this networking event. Vendor tables are booking now at $125, with a $25 charge for electricity. Light refreshments and a cash bar will be available. Sponsorship packages are still available. Free to the public to attend. Register a vendor table online at chicopeechamber.org/events, and ask about the new-member discount.

• Oct. 17: Salute Breakfast, 7:15-9 a.m., hosted by MassMutual Learning & Conference Center. Featuring a community planning update. Chief greeter: Lee Pouliot, city of Chicopee. Keynote speaker: Tim Brennan, Pioneer Valley Planning Commission. Sponsored by United Personnel, Westfield Bank, Holyoke Medical Center, Polish National Credit Union, Gaudreau Group, Spherion Staffing Services, PeoplesBank, Lisa Vachon, CPA, and FutureWorks. Cost: $23 for members, $28 for non-members. Sign up online at chicopeechamber.org/events.

GREATER EASTHAMPTON CHAMBER OF COMMERCE
www.easthamptonchamber.org
(413) 527-9414

• Oct. 2: “The Story Behind the Grand Bargain,” 11:30 a.m. to 1 p.m., hosted by the Log Cabin, 500 Easthampton Road, Holyoke. A joint event with the Springfield Regional Chamber and 1Berkshire. Lunch will be 11:30 a.m. to noon, and the program will follow from noon to 1 p.m. Nancy Creed, president of the Springfield Regional Chamber, and John Regan, executive vice president of Government Affairs at Associated Industries of Massachusetts, will explain the details of the compromise bill and what it means for businesses. You will learn how they negotiated the compromise with a grassroots coalition and what that process could mean for future hot-button issues and how they affect business. Cost: $30 for members, $40n for non-members. Register at www.springfieldregionalchamber.com. Greater Easthampton Chamber members register with code GBE18.

• Oct. 11: Networking by Night, 5-7 p.m., hosted by Abandoned Building Brewery, 142 Pleasant St., Unit 103A, Easthampton. Sponsored by Tunnel 7 and Fran’s Fine Editing. Food and door prizes will be available, along with a cash bar. Cost: $10 fir members, $15 for non-members. Pre-registration is suggested. For more information and to register, visit www.easthamptonchamber.org or call the chamber at (413) 527-9414.

GREATER NORTHAMPTON CHAMBER OF COMMERCE
www.explorenorthampton.com
(413) 584-1900

• Oct. 3: October Arrive @ 5, 5-7 p.m., a networking event and chamber open house hosted by the Greater Northampton Chamber of Commerce. Sponsored by Clinical & Support Options, CopyCat, Florence Bank, and Pioneer Training. Cost: $10 for members.

GREATER WESTFIELD CHAMBER OF COMMERCE
www.westfieldbiz.org
(413) 568-1618

• Oct. 1: Mayor’s Coffee Hour with Westfield Mayor Brian Sullivan, 8-9 a.m., hosted by Armbrook Village, 51 North Road, Westfield. Free and open to the public. Sign up online at www.westfieldbiz.org/events or call the chamber at (413) 568-1618 to register so we may give our host a head count.

• Oct. 4: Multi-Chamber Lunch & Learn, 11:30 a.m. to 1:30 p.m., hosted by Storrowton Tavern Carriage House, 1305 Memorial Ave., West Springfield. Rick Lord, president and CEO of Associated Industries of Massachusetts, will offer a barometer of the regional business climate and the historic ‘grand bargain’ legislation that promises to have profound effects on businesses and employees. Cost: $30 for members, $40 for non-members (cash or credit paid at the door). Sign up online at www.westfieldbiz.org/events. For sponsorships or more information, call the chamber at (413) 568-1618.

• Oct. 4: Ticket to Ride, hosted by the Holyoke Merry-Go-Round, 221 Appleton St., Holyoke. In honor of Manufacturing Month, manufacturers are invited to don casual business attire for a ride down the rails to the Merry-Go-Round in Holyoke. Aboard, you will be treated as a VIP, with an open bar and free hors-d’oeuvres. Non-manufacturers welcome as well. Space is limited. This event is free and open to the public. Sign up online at www.westfieldbiz.org/events or call the chamber at (413) 568-1618 to register.

• Oct. 10: October After 5 Connection, 5-7 p.m., hosted by Chester Railway Station, 10 Prospect St., Chester. Refreshments will be served, and a 50/50 raffle will benefit the chamber’s scholarship fund. Bring your business cards and make connections. Cost: free for members, $10 for non-members (cash or credit paid at the door). Sign up online at www.westfieldbiz.org/events. For sponsorships or more information, call the chamber at (413) 568-1618.

SOUTH HADLEY & GRANBY CHAMBER OF COMMERCE
www.shgchamber.com
(413) 532-6451

• Oct. 2: Multi Chamber Business Expo, 4:30-7 p.m., hosted by Castle of Knights, Chicopee. This five-chamber event gives chamber members the opportunity to showcase their goods and services not just to other South Hadley & Granby Chamber members, but to businesses and purchasers from all over the region. More than 125 exhibitors are expected, parking is free and abundant, and light refreshments will be available. Tables are available for $125, and the event is free of charge to the public as well as to chamber members. To reserve a table, e-mail Sara Lawrence at [email protected], or call (413) 532-6451. You may also visit www.shgchamber.com and click on the link to this event to get additional information and register.

• Oct. 10: Educational Breakfast: “New Tax Law Changes as They Relate to Your Business,” 7:15-9 a.m., hosted by South Hadley Public Library, Conference Room. Thomas Foley II, who will lead this discussion, spent decades as the regional manager at Pieciak & Co., P.C, helping local companies deal with the ever-changing tax laws, and has now established himself as an independent CPA firm. He will explain how the latest tax-law changes may affect business filings this coming year, as well as things to pay attention to in order to avoid unexpected surprises. He will leave time for questions at the end of the session. Because numbers will be limited, e-mail Sara Lawrence at [email protected] to register, or visit www.shgchamber.com and click on this event.

• Oct. 24: Bonfires and Brews, 5-7 p.m., hosted by Hadley Farms Meeting House, 41 Russell St., Hadley. This multi-chamber mixer will combine networking, music, hors d’ouvres and local designer beers in a beautiful indoor and outdoor setting. There will be a firepit, games, and a full moon, if the weather gods agree. Attendees will have the chance to mix with other chamber members from all over the region and establish new network ties, all in a convivial setting. Cost: $20 for members, $30 for non-members. For further information or to register, e-mail Sara Lawrence at [email protected], or call (413) 532-6451. For details on participating sponsors and vendors, visit www.shgchamber.com and click on this event.

SPRINGFIELD REGIONAL CHAMBER
www.springfieldregionalchamber.com
(413) 787-1555

• Oct. 2: “The Story Behind the Grand Bargain,” 11:30 a.m. to 1 p.m., hosted by the Log Cabin, 500 Easthampton Road, Holyoke. Cost: $30 for members, $40 for non-members, $45 at the door. Register by visiting www.springfieldregionalchamber.com, e-mailing [email protected], or calling (413) 755-1310.

• Oct. 2: Multi-chamber Business Table Top Expo, 4:30-7 p.m., hosted by Castle of Knights, 1599 Memorial Dr., Chicopee. Presented in collaboration with the Greater Chicopee, Greater Holyoke, Holyoke, Greater Westfield, and Quaboag Hills chambers. Cost: $125 for exhibitors. Register by visiting www.springfieldregionalchamber.com, e-mailing [email protected], or calling (413) 755-1310.

• Oct. 17: Deadline for Super 60 reservations. Register by visiting www.springfieldregionalchamber.com, e-mailing [email protected], or calling (413) 755-1310.

• Oct. 26: Super 60 Awards Celebration, 11:30 a.m. to 1:30 p.m., hosted by Chez Josef, 176 Shoemaker Lane, Agawam. Join us as we celebrate the success of the fastest-growing privately held companies in the region. Cost: $60 for members, $75 for non-members, $100 at the door. Register by visiting www.springfieldregionalchamber.com, e-mailing [email protected], or calling (413) 755-1310.

WEST OF THE RIVER CHAMBER OF COMMERCE
www.ourwrc.com
(413) 426-3880

• Oct. 4: Multi-chamber Lunch & Learn, 11:30 a.m. to 1:30 p.m., hosted by Storrowton Tavern, 1305 Memorial Ave., West Springfield. Enjoy lunch while learning about the future of our business climate with guest speaker Richard Lord, CEO of Associated Industries of Massachusetts. Cost: $30. Register online at www.westoftheriverchamber.com. For more information, contact the chamber office at (413) 426-3880 or [email protected].

• Oct. 18: Networking Lunch, noon to 1:30 p.m., hosted by Crestview Country Club, Agawam. You must be a member or guest of a member to attend. Enjoy a sit-down lunch while networking with fellow chamber members. Each attendee will get a chance to offer a brief introduction and company overview. The only cost to attend is the cost of your lunch. Attendees will order off the menu and pay separately the day of the event. We cannot invoice you for these events. Register online at www.westoftheriverchamber.com.

• Oct. 25: Food Fest West, 5:30-8 p.m., hosted by Springfield Country Club, West Springfield. Local restaurants show off their cuisine at this well-attended event, which also features a DJ, raffle, and entertainment. Vote for your favorite restaurant. Proceeds raised by Food Fest West will go toward the Partnership for Education and the WRC Educational Fund, which provides grants to businesses for on-the-job training and continuing-education needs. Cost: $35 in advance, $45 at the door. Tickets may be purchased online at www.westoftheriverchamber.com. For more information about this event, contact the chamber office at (413) 426-3880 or [email protected].

Chamber Corners Departments

AFFILIATED CHAMBERS OF COMMERCE OF GREATER SPRINGFIELD
www.myonlinechamber.com
(413) 787-1555
• Feb. 24: ACCGS Outlook 2014, 11:30 a.m. to 1:30 p.m., at the MassMutual Center, 1277 Main St., Springfield. The annual event will feature Ed Henry, chief White House correspondent for Fox News. Reservations are $50 for members, $70 for general admission. Deadline for reservations is Feb. 17. Presented by Health New England and sponsored by Eastern States Exposition, MassMutual Financial Group, PeoplesBank, United Personnel, and Western Massachusetts Electric Co. Reservations may be made online at www.myonlinechamber.com or by contacting Cecile Larose at [email protected].
• March 5: ACCGS Business@Breakfast, 7:15-9 a.m., at La Quinta Inns and Suites, 100 Congress St., Springfield. The breakfast will feature the program The Economic Engine Called Tourism — a panel discussion with some of our region’s top contributors: Gene Cassidy, Eastern States Exposition, and Judy Matt, Spirit of Springfield. Reservations are $20 for members, $30 for general admission.  Reservations may be made online at www.myonlinechamber.com or by contacting Cecile Larose at [email protected].
• March 12: ACCGS After 5, 5-7 p.m., at Crestview Country Club, 281 Shoemaker Lane, Agawam. “Get in the Swing of Things!” is the event’s theme. Reservations are $5 for members, $10 for general admission. Reservations may be made online at www.myonlinechamber.com or by contacting Cecile Larose at [email protected].
• March 25: ACCGS Pastries, Politics and Policy, 8-9 a.m., at the TD Bank Conference Center, 1441 Main St., Springfield. This event is designed for the political and policy junkie, featuring a policy expert and member of the Patrick administration. Reservations are $15 for members, $25 for general admission. Reservations may be made online at www.myonlinechamber.com or by contacting Cecile Larose at [email protected].

AMHERST AREA CHAMBER OF COMMERCE
www.amherstarea.com
(413) 253-0700

• Feb. 26: Chamber After 5, 5-7 p.m., at Cowls Building Supply, 125 Sunderland Road, Amherst. Tickets are $10 for members, $15 for non-members.
• March 19: Amherst Area Chamber of Commerce Brown Bag Lunch, noon to 1:30 p.m. at the Jones Library (Woodbury Room). Nationally renowned green architect Mary Kraus will give a presentation called “Net Zero: At Home with No Energy Bills.” Learn how to reduce your home’s energy usage so that all of the building’s energy needs — heat, hot water, ventilation, lighting, and appliances — can be served by a solar array on the roof. Outlining a practical, step-by-step approach to reaching net zero — a building which produces as much energy as it consumes over the course of the year — she will also show how this is a compelling opportunity with a strong return on investment. She will share many images illustrating examples from her practice, including both renovations and new homes. This lively presentation will be followed by a question-and-answer session. Admission is free and open to the public
• March 27: Taste a variety of margaritas and vote for your favorites, 5:30-7:30 p.m., at the Eric Carle Museum of Picture Book Art, 125 West Bay Road Amherst. Step into the tropics and pretend you’re on a Caribbean island. This is a Division One competition between restaurant and business margaritas. Your votes will determine who will take home the coveted AACC trophies. Restaurant margaritas presented by  Hadley Farms Meeting House and Bridgeside Grille. Business Margaritas presented by Amherst Laser and Skin Care, New England Promotional Marketing, Scandihoovians, and Applewood at Amherst. Admission is $20 pre-paid, $25 at the door.

CHICOPEE CHAMBER OF COMMERCE
www.chicopeechamber.org
(413) 594-2101

• Feb. 26: February Business After Hours, 5-7 p.m., at Elms College, 291 Springfield St. Chicopee. Tickets are $5 for members, $15 for non-members. Reservations may be made online at www.chicopeechamber.org.
• March 7: Shining Stars Banquet 2014, 6 p.m., at the Castle of Knights, 1599 Memorial Dr., Chicopee. Honoring the Business of the Year, PeoplesBank; Citizen of the Year, Gail A. Sherman; and Chamber Volunteer of the Year, Corey Briere of Complete IT Solutions. Tickets are $60. Reservations may be made online at www.chicopeechamber.org.
• March 19: March Salute Breakfast, 7:15-9 a.m., at La Quinta Inns & Suites. Tickets are $20 for members, $26 for non-members.
• March 25: 20th Annual Table Top Expo and Business Networking Event, 4:30-7 p.m., at the Log Cabin Banquet and Meeting House, 500 Easthampton Road, Holyoke. Exhibitor cost: $125 for a table. Admission: $10 in advance, $15 at the door. To register, contact the chamber at (413) 594-2101.

GREATER EASTHAMPTON CHAMBER OF COMMERCE
www.easthamptonchamber.org
(413) 527-9414

• March 13: March 2014 Networking by Night, 5 p.m. Stay tuned for more details on the March Networking by Night. If you are interested in sponsoring or hosting a networking event, call (413) 527-9414 or e-mail [email protected]. Admission is $5 for members, $15 for non-members.
• March 14: St. Patrick’s Day Annual Luncheon, noon at Southampton Country Club. Guest speaker: Easthampton Mayor Karen Cadieux. Honored guest: the 2014 Distinguished Young Woman of Greater Easthampton. Call (413) 527-9414 for more information. Additional details to follow.

GREATER HOLYOKE CHAMBER OF COMMERCE
www.holycham.com
(413) 534-3376

• Feb. 26: Holyoke Chamber Economic Development Breakfast, 8-10 a.m. Location to be determined. Cost is $26 for members, $35 for non-members. A buffet breakfast is included in the price. Call the chamber at (413) 543-3376 to register or visit holychamber.com to sign up. Hear about local projects and how they will affect local businesses.
• March 6: Chamber Table Top Workshop (postponed from Feb. 13), 8:30-10 a.m, at the chamber office, 177 High St. A no-nonsense informational session on how to set up your booth, how to add visual interest, and what to do to keep potential customers engaged. Admission: $10 for members, $20 for non-members.
• March 12: St. Patrick’s Day breakfast, 7:30-10 a.m. Event sponsors: PeoplesBank and the Holyoke Mall at Ingleside.

GREATER NORTHAMPTON CHAMBER OF COMMERCE
www.explorenorthampton.com
(413) 584-1900

• March 5: Arrive@5, 5-7 p.m., at Riverside Industries, One Cottage St., Easthampton. Arrive when you can, stay as long as you can. A casual mix and mingle with colleagues and friends. Cost: $10 for members, $15 for non-members.
• March 7: 2014 Annual Meeting and Luncheon, noon to 2 p.m., at the Hotel Northampton. A fun wrap-up of 2013 and preview of 2014. Tickets: $25 for members, $30 for guests/non-members. RSVP to the chamber at (413) 584-1900 or e-mail [email protected].
• March 18: 2014 Workshop: “Your Multi-channel Marketing Plan,” 8:30-9:30 a.m. Presented by Tina Stevens, principal of Stevens 470. Business growth requires an intelligent marketing plan that you can successfully execute. We will start this series by discussing marketing plans and how to best use them to reach your business goals. Utilizing a comprehensive plan will provide your business with the best return on your marketing investments. Your marketing plan should incorporate offline and online channels and include a detailed calendar of events and activities. We will go over the steps to create your plan and discuss how to build out your working calendar. The workshop is free, but pre-registration is required, and space is limited. To register, visit [email protected].
• March 21: 2014 HIBU Marketing Seminar, 8-10:30 a.m., at the Clarion Hotel & Conference Center, One Atwood Drive, Northampton. Presented by HIBU in partnership with the Greater Northampton Chamber of Commerce. Full breakfast will be served. Seating is limited, and registration is required. Topics include local online visibility, websites, search-engine optimization, social-media marketing and reputation management, local listings and maps, pay-per-click advertising, and mobile search. The workshop is free, but pre-registration is required, and space is limited. To register, call (413) 584-1900 or e-mail [email protected].
• March 25: 20th Annual Table Top Expo and Business Networking Event, 4:30 -7 p.m., at the Log Cabin Banquet and Meeting House, 500 Easthampton Road, Holyoke. Exhibitor cost: $125 for a table. Admission: $10 in advance, $15 at the door. To register, call (413) 584-1900 or e-mail [email protected].

GREATER WESTFIELD CHAMBER OF COMMERCE
www.westfieldbiz.org
(413) 568-1618

• March 3: Mayor’s Coffee Hour, 8-9 a.m., at Genesis Health Center, 60 East Silver St., Westfield. For more information, contact the chamber at (413) 568-1618, or e-mail [email protected].
• March 12: After 5 Connection, 5-7 p.m., at Nora’s Restaurant, 106 Point Grove Road, Southwick. Tickets are $10 for members, $15 for non-members; cash at the door. Your first After 5 is free. For more information, contact the chamber at (413) 568-1618, or e-mail [email protected].
• March 14: St. Patrick’s Day Breakfast, 7:15-9 a.m., at Scanlon Hall at Westfield State University. Platinum sponsor: Noble Hospital; gold sponsor, Westfield Gas & Electric; silver sponsor, FieldEddy; coffee bar, Sunshine Village. Tickets are $25 for members, $30 for non-members in advance. To register, contact Pam at the chamber office at (413) 568-1618, or e-mail [email protected]. More information to follow as event draws nearer.

NORTHAMPTON AREA YOUNG PROFESSIONAL SOCIETY
www.thenayp.com
(413) 584-1900
• March 1: Springfield Symphony Orchestra “Bond and Beyond” Concert, 7:30 p.m., at Springfield Symphony Hall. Enjoy classic Bond music that spans generations. The SSO is offering NAYP members a deep discount on ticket prices. Visit the SSO website for more information. To redeem this discount, purchase through the SSO Box Office (in person or over the phone) and mention the discount code, BOND-NAYP.

PROFESSIONAL WOMEN’S CHAMBER
www.professionalwomenschamber.com
(413) 755-1310

• March 19: Professional Women’s Chamber Headline Luncheon, 11:30 a.m. to 1 p.m., at the Carriage House, Storrowton Tavern, 1305 Memorial Ave., West Springfield. The program will be “Three Professional Women: Three Lessons Learned,” featuring Maura McCaffrey of Health New England; Andrea Luppi of Columbia Gas of Massachusetts; and Anne Bruce of Smith & Wesson. Reservations are $25 for PWC members, $35 general admission. Reservations may be made online at www.myonlinechamber.com or by contacting Cecile Larose at [email protected]

WEST OF THE RIVER CHAMBER OF COMMERCE
www.ourwrc.com
(413) 426-3880

• Feb. 26: West of the River Chamber of Commerce Legislative Breakfast, 7-9 a.m., at Storrowton Tavern’s Carriage House, West Springfield. Cost: $25 for chamber members, $30 for non-members. For more information, contact the chamber office at (413) 426-3880 or e-mail [email protected].

YOUNG PROFESSIONAL SOCIETY OF GREATER SPRINGFIELD
www.springfieldyps.com
• March 15: 2014 Young Professionals Cup Dodgeball Tournament, 10 a.m. to 5 p.m., at Springfield College, Dana Gymnasium, 263 Alden St., Springfield. For more information, visit springfieldyps.com/2014-young-professionals-cup-dodgeball-tournament.

Chamber Corners Departments

ACCGS
www.myonlinechamber.com
(413) 787-1555

• Sept. 24: Pastries, Politics, and Policy, 8-9 a.m., at the TD Bank Conference Center, 1441 Main St., Springfield. For those political and policy junkies. Join us for our debut event featuring a policy expert and member of the Patrick administration for a breakfast and roundtable discussion. Reservations are $15 for members, $25 for general admission. Reservations may be made online at www.myonlinechamber.com or by calling Cecile Larose at (413) 755-1313.
• Oct. 1: Rake in the Business Tabletop and Business Networking Event, 4:30-7 p.m., at the Castle of Knights, Chicopee. This unique tabletop showcase provides businesses and organizations with an affordable opportunity to exhibit their products and services. Presented in collaboration with the Greater Chicopee, Holyoke, and Westfield chambers of commerce. Exhibitor space is $100 and includes an 8-foot table, two exhibitor passes, and six complimentary passes for admission. Reservations to attend are $5. Reservations may be made online at www.myonlinechamber.com or by calling Cecile Larose at (413) 755-1313.
• Oct. 2: Business@Breakfast, 7:15-9 a.m., at the Log Cabin in Holyoke. Speed Networking — join us for our take on speed dating, a fast-paced way for you to work the room, making 50 new contacts at one breakfast. Get your elevator speech ready for this unique event. Sponsored by Series Sponsor Masiello Employment Services. Reservations are $20 for members, $30 for general admission. Reservations may be made online at www.myonlinechamber.com or by calling Cecile Larose at (413) 755-1313.
• Oct. 9: Lunch ‘n’ Learn, 11:30 a.m.-1 p.m., at One Financial Plaza Community Room, 1350 Main St., Springfield. The program, “Birds Tweet, but Should You? Is Social Media Right for Your Business?” will discuss strategies behind using social media, determining your return on investment and tips on how to best deploy social media to your advantage. Reservations are $20 for members, $30 for general admission, and includes networking time and a boxed lunch. Reservations may be made online at www.myonlinechamber.com or by calling Cecile Larose at (413) 755-1313.
• Oct. 24: A Chocolate Affair, 6-9 p.m., at Chez Josef in Agawam. Indulge yourself in chocolate, shopping, and networking. Presented by the Professional Women’s Chamber, an affiliate of the ACCGS. Exhibitor space is $70. Reservations to attend are $40. Reservations may be made online at www.myonlinechamber.com or by calling Cecile Larose at (413) 755-1313.
• Oct. 25: Super 60, 11:30 a.m.-1:30 p.m., at Chez Josef in Agawam. Celebrate the region’s top-performing companies. Now, in its 24th year, this awards program celebrates the success of the fastest-growing privately owned businesses in the region that continue to make significant contributions to the strength of the regional economy. Presented by Health New England with support from Hampden Bank, Sullivan Hayes & Quinn, the Republican, and WWLP-TV 22. Reservations are $50 for members, $70 for general admission. Reservations may be made online at www.myonlinechamber.com or by contacting Cecile Larose at (413) 755-1313.

AMHERST AREA CHAMBER OF COMMERCE
www.amherstarea.com
(413) 253-0700

• Sept. 25: Chamber After 5 at Florence Savings Bank, Block Party, 5-7 p.m. Hosted by and sponsored by Florence Savings Bank, 385 College St., Amherst. Explore the whole group of businesses at Amherst Crossing: Amherst Pharmacy, Coldwell Banker-Upton Massamont Realtors, and Pioneer Valley Ideal Weight Loss. Enjoy tasty treats from Portabella Catering. Admission: $10 for members, $15 for non-members. RSVP to [email protected].
• Oct. 3: Amherst Area Chamber Annual Awards Dinner, 5:30-9 p.m., at the UMass Student Union Ballroom. Presented by PeoplesBank. Sponsored by J.F.Conlon & Associates. Legacy Award: John Coull; Lifetime Achievement in Business: Ronald Nathan, Amherst Insurance Agency/the Nathan Agencies; Community Service: Family Outreach of Amherst; Chamber MVP: Cinda Jones, W.D. Cowls Land Co. Admission: $75 per ticket.
• Oct. 18: Legislative Breakfast, 7:15-9 a.m., at the Lord Jeffery Inn. Sponsored by Western Massachusetts Electric Co. Admission: $15 for members, $20 for non-members.

GREATER EASTHAMPTON CHAMBER OF COMMERCE
www.easthamptonchamber.org
(413) 527-9414

• Oct. 1: GRIST — Get Real Individual Support Today, 9-10 a.m. at the Greater Easthampton Chamber of Commerce, 33 Union St., Easthampton. The GRIST group is a free member benefit, an ongoing small group of folks who meet regularly to share ideas and get advice on the daily challenges of running a successful business. RSVP to group leaders Derek Allard at [email protected] or (413) 282-9957, or Fran Fahey at [email protected] or (413) 529-1189. Free to chamber members and future members.
• Oct. 8: Mayoral Forum, 6 p.m., Eastworks Meeting Space, Suite 160, 116 Pleasant St., Easthampton. Learn about the Easthampton mayoral candidates’ views on business and their plans for the future of Easthampton. Free and open to the public.
n Oct. 10: Networking by Night Business Card Exchange, 5-7 p.m. Hosted and sponsored by Cernak Buick, 102 Northampton St., Easthampton. Hors d’ouevres, beer, and wine available. Door prizes. Tickets: $5 for members, $15 for future members.
• Oct. 15: GRIST — Get Real Individual Support Today, 9-10 a.m. at the Greater Easthampton Chamber of Commerce, 33 Union St., Easthampton. The GRIST group is a free member benefit, an ongoing small group of folks who meet regularly to share ideas and get advice on the daily challenges of running a successful business. RSVP to group leaders Derek Allard at [email protected] or (413) 282-9957, or Fran Fahey at [email protected] or (413) 529-1189. Free to chamber members and future members.
n Oct. 21: Celebrity Bartenders Night, 6-9 p.m., at Opa-Opa Steakhouse & Brewery, 169 College Highway, Southampton. Join us for a night of fun with local celebrities mixing drinks. Tips benefit the chamber’s holiday lighting fund. Raffles and more fun. Admission: free.

HOLYOKE CHAMBER OF COMMERCE
www.holycham.com
(413) 534-3376

• Sept. 24: “The Power of E-mail Marketing,” bonus session: “Getting Started with Constant Contact E-mail Marketing,” from 8:30 (registration) to 10 a.m., at the Greater Holyoke Chamber of Commerce Executive Conference Room, 177 High St., Holyoke. Sponsored by PeoplesBank and the Republican. Attendance is free. For reservations, call the chamber office at 413-534-3376.
• Oct. 1: Table Top Showcase, 4:30-7 p.m., at the Chicopee Castle of Knights. Four area chambers — Greater Holyoke, Chicopee, Westfield, and the ACCGS — are getting together to present a tabletop mini-trade show. Tables cost $100. Call the Holyoke Chamber at (413) 534-3376 to secure your table.
• Oct. 3: “Ask a Chamber Expert: the Basics of Blueprint Reading,” 8:30-10 a.m., at the Greater Holyoke Chamber of Commerce, Executive Conference Room, 177 High St., Holyoke. Learn how to define different types of scales used on drawings; identify the height, width, and length dimensions of a drawing; interpret the various symbols and notations used on a drawing; distinguish between plan, elevation, section, and detail views; and become familiar with basic plan-reading terminology. Price includes a continental breakfast. Cost: $10 for members; $25 at the door and for non-members. Call the chamber at (413) 534-3376 to sign up.
• Oct. 9: Autumn Business Breakfast, 7:30-9 a.m., at the Log Cabin. Sponsored by the Republican and Holyoke Medical Center. Recognizing new members, business milestones, and networking breakfast meeting. Cost: members, $22 in advance, $28 at the door. Call the chamber at (413) 534-3376 to sign up.
• Oct. 16: Chamber After Hours, 5-7 p.m., at the Center for Health Education, 404 Jarvis Ave., Holyoke (former Grynn & Barrett Studios). Business networking event to take place at HCC’s newest education facility. Networking, 50/50 raffle, and door prizes. Cost: $10 for members, $15 for the public. Call the chamber at (413) 534-3376 to sign up.
• Oct. 22: Social Media with Constant Contact Workshop, 8:30-10:30 a.m., at the Greater Holyoke Chamber of Commerce, Executive Conference Room, 177 High St., Holyoke. Sponsored by PeoplesBank and the Republican. This information-packed seminar offers a basic review of the essential strategies and best practices a business or organization should understand to successfully get started with social-media marketing. Admission is free. Brought to you by Constant Contact. For reservations, call the chamber office at (413) 534-3376.
• Oct. 30: Manufacturing Breakfast, 7:30-9:30 a.m., at the Wherehouse, 109 Lyman St., Holyoke. For reservations, call the chamber office at (413) 534-3376.

MASSACHUSETTS CHAMBER OF COMMERCE
www.massachusettschambersofcommerce.com
(413) 525-2506

• Nov. 12: Massachusetts Chamber of Commerce Annual Meeting & Awards Luncheon, 9 a.m. registration, at the DoubleTree, Westborough. For more information on ticket sales and sponsorship opportunities, call the chamber office at (413) 525-2506 or e-mail [email protected].

GREATER NORTHAMPTON CHAMBER OF COMMERCE
www.explorenorthampton.com
(413) 584-1900

• Sept. 26: Business Planning Workshop, 3:30-5 p.m., at the Northampton Chamber, 99 Pleasant St., Northampton. Presented by the staff of the Franklin County Community Development Corp. This 90-minute session informs business owners about business planning, the loan process, where to get help, and how to launch a food product and use the Western MA Food Processing Center. Learn about available resources and walk out knowing your next step. Admission is free, but space is limited. RSVP to [email protected].
• Sept. 25: Incite Information, 7:30-9 a.m., at Look Park: the Garden House. Hosted by the Greater Northampton Chamber of Commerce. Sponsors: United Personnel, Webber & Grinnell, and Six-Point Creative Works. The speaker will be state Sen. Senator Stan Rosenberg. Incite Information is a four-part series on the future of business in the Pioneer Valley. The format and topics were developed from a survey of chamber members, in which it was clear that business leaders are looking for more avenues for relevant and highly local information that will help them make decisions more effectively. The series will include expert speakers who will address big issues with a local mindset. Topics for this year will include economic development, high-speed transportation, higher education, and the impact of work culture. Cost: $20 for members, $30 for non-members. RSVP required. To register, contact Esther at [email protected].
• Oct. 2: Annual Chamber Open House, 5-7 p.m. Sponsors: Innovative Business Systems, Pioneer Training, and Crocker Communications. The chamber’s largest fall networking event, the open house is designed to introduce prospective members to the chamber and its members. Cost: $10 for members, $15 for non-members. RSVP to Esther at [email protected].
• Oct. 8: Business to Customer Marketing Workshop: “On-the-spot Marketing Tips for Increasing Foot Traffic,” 1-3 p.m. Hosted and sponsored by the Greater Northampton Chamber of Commerce. Presented by the Creative Marketing Group. The Creative Marketing Group will meet with you and your fellow retail business owners and managers at our conference-room table, listen to your marketing and communications concerns, and help you brainstorm practical, professional solutions on the spot. Learn more about how to strategize, advertise, brand, and promote your business, reach the media, and maximize your message in person, in print, and online. Cost: free, but pre-registration is required, and space is limited. To register, contact Esther at [email protected]
• Oct. 22: Business to Business Marketing Workshop, 3:30-5 p.m., at the Greater Northampton Chamber of Commerce. Cost: free, but pre-registration is required, and space is limited. To register, contact Esther at [email protected].
• Nov. 6: Arrive@5 Chamber Networking Event, 5-7 p.m. Hosted by the World War II Club. Sponsors: Homeward Vets. Catered by Big Kats Catering. The chamber will be collecting donations for Homeward Vets. A list of needed donations will be posted on its website. Cost: $10 for members, $15 for non-members. RSVP to Esther at [email protected].

WEST OF THE RIVER CHAMBER OF COMMERCE
www.ourwrc.com
(413) 426-3880

• Sept. 26: Coffee with Mayor Cohen, 8-9:30 a.m., at the OMG Training Center, 604 Silver St. Agawam. For more information, contact the chamber office at (413) 426-3880 or e-mail [email protected].
• Oct. 2: Wicked Wednesday, 5-7 p.m., at Westfield Bank, 655 Main St., Agawam. Wicked Wednesdays are monthly social events hosted by various businesses and restaurants. These events bring members and non-members together to network in a laid-back atmosphere. Free for chamber members, $10 for non-members. Event is open to the public, but non-members must pay at the door. For more information, contact the chamber office at (413) 426-3880 or e-mail [email protected].
• Oct. 10: West Springfield Mayoral Debate, 6-8 p.m., at West Springfield City Hall. Event is open to the public and free for both members and non-members. For more information, contact the chamber office at (413) 426-3880 or e-mail [email protected].
• Oct. 17: Business with Bacon, 7-9 a.m., at Crestview Country Club. Speaker: Gaming Commissioner Bruce Stebbins. Cost: $25 for chamber members, $30 for non-members. For more information, contact the chamber office at (413) 426-3880, or e-mail [email protected].
• Oct. 23: Business to Business Expo, hosted by the West of the River Chamber, the North Central CT Chamber, the Bradley Regional Chamber, and the East Windsor Chamber, 4:30-7:30 p.m. Hosted by Holiday Inn, Enfield. Cost: $100 for a six-foot table if you are a member of any chamber and pay in full by Sept. 27, or $150 for a six-foot table if you are not a member of any chamber or do not pay in full by Sept. 27. For more information, contact the chamber office at (413) 426-3880, or email [email protected].

GREATER WESTFIELD CHAMBER OF COMMERCE
www.westfieldbiz.org
(413) 568-1618

• Oct. 7: Mayor’s Coffee Hour, 8-9 a.m., at the Forum House, 55 Broad St., Westfield. Mayor Knapik will speak about all that is happening around Westfield and field questions. Free and open to the pubic. To register, call Pam Bussell at the chamber office at (413) 568-1618, or e-mail [email protected].
• Oct. 9: October WestNet Connection, 5-7 p.m., at East Mountain Country Club, 1458 East Mountain Road, Westfield. An evening of networking; don’t forget your business cards. Complimentary hors d’oeuvres and cocktails. Walk-ins are welcome. Tickets: $10 for members, $15 cash for non-members. To register, call Pam Bussell at the chamber office at (413) 568-1618, or e-mail [email protected].

Cover Story
As Gas Prices Soar, Business Owners Feel the Squeeze…
Cover Sept. 19, 2005

Cover Sept. 19, 2005

In this climate of staggering gas prices, businesses across all industries are struggling with both a new set of financial hardships and the crafting of an appropriate response. Most say they are trying to avoid measures that amount to panic, and are instead focused on creative solutions that will enable them to maintain client relationships — and also stay afloat until the storm passes.

Dennis Scibelli sees trouble brewing. His coffee delivery business, Break Time based in Springfield, is feeling the squeeze of gas prices that soared in the wake of Hurricane Katrina and have generally been much higher than they were a year ago. And the price of gas isn’t his only concern.

Indeed, the rising cost of fuel has contributed to hikes in prices for everything from sugar packets to paper cups. To add insult to injury, the price of coffee has climbed as well, as many warehouses and production facilities in Louisiana were decimated by the recent hurricane.

“It’s killing us,” Scibelli lamented. “We’re in the service industry, so how are we supposed to tell a customer that we just can’t deliver? We have to continue on, and we’re doing the best we can to curb our costs.”


Ed Dersarkis is owner of Deluxe Limousine, located in Agawam, Mass.

Scibelli’s plight is in many ways similar to that of business owners across virtually every sector of the economy. There is the immediate challenge of responding to the sharp spike in gas prices after Katrina and the larger issue of how the price at the pump impacts the cost of doing business. In short, everything costs more, from plywood to pizza.

This puts business owners between a rock and a hard place. They need to stay afloat and, hopefully, in the black. At the same time, however, they need to maintain clients and steady business relationships for he long-term.

This is a delicate balancing act, as Ed Dersarkis will tell you. As owner of Deluxe Limousine Service in Agawam, he’s impacted by gas prices in a number of ways, including the many pre-written corporate contracts he has, most of which were penned when gas prices were roughly half what they are currently.

Dersarkis said he plans to honor those contracts until the end of the year, at which time he said he’ll employ surcharges to help close the gap that the gas price explosion created, but will split the difference of any increases with his clients, absorbing 50%. The tactic, he said, is designed to keep prices down and to maintain a reputation of fair pricing, as well as to approach the gasoline crisis more conservatively.

“To increase prices creates the risk of pricing oneself out of the market,” he said. “And the worst thing I could do would be to increase prices across the board based on the cost of fuel. That’s a panic response and you can’t be constantly adjusting your prices to match your costs. It’s much smarter business to remain consistent.”
It’s that fine line between providing consistent service to clients and curbing costs that is undoubtedly the greatest concern for business owners in all industries, and it’s prompting many, like Dersarkis, to get creative in their business plans for the coming fiscal year.

BusinessWest looks this issue at the soaring prices at the pump impact area businesses, and how they respond.

“It’s killing us. We’re in the service industry, so how are we supposed to tell a customer that we just can’t deliver? We have to continue on, and we’re doing the best we can to curb our costs.”

Cost and Effect

Tom Demers, vice president of Finance and Supply Chain at Kleer Lumber in Westfield, a manufacturing company that produces plastic trimboard – an alternative to wood – said soaring oil prices touch every aspect of the business.

“Everything that goes out of here goes out on a flatbed truck,” he explained. “And as the price of oil goes up, so does the price of resin (used to make the plastic lumber Kleer manufactures).”

Those shifts in costs have prompted management at Kleer to look both externally and internally to reduce costs, reevaluate operations and procedures, and keep an even closer eye on competition, to ensure that any adjustments they do make to the company’s structure do not affect competitiveness in the marketplace.

“Everybody is feeling the burn,” Demers explained, noting that raising the cost of the company’s products will likely be part of the response to the gas quandary. “But it’s important to keep an eye on efficiency. We’re monitoring our costs quarterly … we don’t have a doomsday outlook, but we need to continue to examine ways to lower our cost base. That’s just the name of the game today.”

Scibelli concurred. He said small surcharges have been added to all deliveries — a necessary step — but the company’s response is much broader.

“Most people understand that we have to do that,” he said of the surcharges, which have been implemented by businesses ranging from cab fleets to golf courses. “But that doesn’t cover the whole nut. We can’t pass on the total cost, so naturally we have to absorb some, and that means we’re making less of a profit.”

To further address the problem, Scibelli has turned to reducing the number and length of ‘outs,’ or the number of times in a week that delivery trucks will make the rounds to their various customers in Western Mass., and asking clients to place larger orders less frequently in order to achieve that goal. Eventually, he suspects that he’ll also have to reduce his service radius, rather than expanding the business into new markets.

And, like all business owners, he’s being imaginative. “We’re utilizing UPS more than we ever did,” he explained. “That saves more than gas money – it saves the time the trucks are on the road, driver costs … it’s one example of how and why people need to really start to get creative out there.

“We’re doing OK,” he continued, “but it’s a day-to-day battle and a weekly concern. We’re just like the average consumer in that we’re chasing the best gas prices around Western Mass., too – I’m on the phone telling my drivers where to go every morning. You just have to.”

“To increase prices creates the risk of pricing oneself out of the market. And the worst thing I could do would be to increase prices across the board based on the cost of fuel. That’s a panic response and you can’t be constantly adjusting your prices to match your costs. It’s much smarter business to remain consistent.”

Small, delivery-oriented businesses like Break Time aren’t the only ones feeling a direct hit from costs at the pump, however. Those in the transportation industry are probably those feeling the crunch most immediately. Dan Crowley, vice president of Operations for Palmer Dedicated Logistics, which sells dedicated truck services to various businesses to meet their transportation needs, said his entire industry has undoubtedly been affected, although business has remained steady in the face of rising fuel costs.

“Diesel and unleaded fuel have both gone up in price, so that hurts us,” he said. “We’ve had to impose a fuel surcharge of about 45 to 50 cents on every mile run. If we tried to absorb those costs, we’d definitely be in the loss column.

“Consumers are paying those extra charges when they pay for nearly everything,” he continued. “It’s all being passed along. Business can always be better, but we’ve been able to cope … the entire economy is based on moving goods and services, and that’s not going to go away.”

Pumping for Information

Amid the general gloom over the gas-price issue there are some possible silver linings — and even some attempts to seize the moment. Indeed, businesses and organizations are urging local consumers to take advantage of local goods and services, in order to save on fuel costs and support the local economy as it weathers this, its most recent economic storm.

Bob Kaufman, owner of Bob’s Discount Furniture, has taken to the airwaves with his suggestion to local shoppers, in a recent commercial that asks them to avoid high gas prices and instead “Come on down to Bob’s.”

Meanwhile, area tourism leaders say the ugly numbers at the pump may prompt people to take in local attractions rather than hit the road for extended trips. Wayne McCary, president of the Eastern States Exposition, said he is hopeful that attendance will get a boost for this year’s fair, which runs through Oct. 2, as Northeast residents look for entertainment and travel options closer to home.

Dersarkis told BusinessWest that, in some ways, higher fuel costs actually promote more business for limo companies. He said he has seen early indications of continued health due to greater interest in chartered transportation for events both corporate and leisure in nature.

“People are starting to carpool to conventions and seminars or to Red Sox games, and splitting the cost to hire a car service rather than fill up their own gas tank,” he explained.

“It’s a day-to-day battle and a weekly concern. We’re just like the average consumer in that we’re chasing the best gas prices around Western Mass., too – I’m on the phone telling my drivers where to go every morning. You just have to.”

Pride Gasoline Stations, meanwhile, has chosen a unique approach to the issue of gasoline supply and prices in the nation overall. The company has made the proactive move of switching all of its stations over to a 90-10 mixture of traditional gasoline and ethanol, a corn-based bio-fuel. While that has little effect on prices, it does address the more global issues of petroleum supply, demand, and dependence on foreign oil, as well as that of the overall health of the U.S. economy.

“Ethanol is a renewable source of energy,” said Ellen Carra, director of marketing for Pride. “It reduces our dependence on foreign oil because it replaces crude oil, and gives work to U.S. farmers.

“Use of ethanol will cut the U.S. trade deficit by $34 billion by 2012,” Carra continued, noting that Pride is the first chain in the state to convert to a bio-fuel mixture, and 20 states in the nation already require it, including neighboring Connecticut and New York. “Pride has a commitment to fair pricing and responsible energy use and I think the two go hand in hand. As more suppliers begin to focus on changing their own tanks over to a blend, it’s going to create a real win-win for our economy.”

And Carra added that Pride gas stations don’t see themselves as on the other side of the fence of the current gas crisis; all but one of Pride’s stations include a retail component, she explained, and the rising costs of goods delivered to the stores, particularly those supplied by local vendors who cannot absorb costs as easily as larger, national companies, have indeed been felt.

“Those companies are having to tack on anywhere from $1 to $3.50 in surcharges for each delivery, and those costs definitely add up,” she explained. “This is something we’re dealing with on both fronts everyday.”

Crude Estimates

Coping, and waiting for the gas price fever to break, is what most businesses are doing today.

Taking a ‘this, too, shall pass’ attitude helps with the day-to-day struggle, said Scibelli, as does acknowledgement that the current crisis is not going to change how
people live or conduct business.

“People are just not going to stay in their homes and hide until these prices go down,” he said. “I’m a business owner, but I’m a consumer, too. I have an SUV … am I going to cancel my weekend plans? No, because when all is said and done we still need to strive for a quality of life here.”

“So my life really mirrors my business … I can’t increase what I’m doing right now, but I can do the best I can with what I have.”?

Jaclyn Stevenson can be reached at[email protected]

Chamber Corners

1BERKSHIRE
www.1berkshire.com
(413) 499-1600

• Oct. 17: Chamber Nite, 5-7 p.m., hosted by Hillcrest Commons, 169 Valentine Road, Pittsfield. Chamber networking event. Free for members.
• Oct. 24: Good News Business Salute, featuring Women in Business Month, 5-7 p.m, hosted by Seven Hills Inn, 40 Plunkett St., Lenox.
• Oct. 28: Berkshire Young Professionals Event, 4-8 p.m., hosted by St. James Place, 352 Main St., Great Barrington.
• Nov. 14: Chamber Nite, 5-7 p.m., hosted by Berkshire Country Day School, 55 Interlaken Road, Stockbridge. Cost: free. Register at www.1berkshire.com.
• Nov. 17: Berkshire Young Professionals Holiday Festive Brunch and market, time to be determined. Businesses, send your young employees to this connecting event where they can enjoy brunch with other young professionals and then head over to Greylock WORKS for the second annual Fall FESTIVE, a handmade holiday market celebrating local food and design from the Berkshires and beyond. Cost: $5 for event entry, food and drink separate. Register at www.1berkshire.com.
• Nov. 20: Entrepreneurial Meetup, 8 a.m. Meet, greet, and make things happen at these free networking events. Meetups bring entrepreneurs together on the last Tuesday of the month for coffee or drinks. Location to be determined. Cost: free. Register at www.1berkshire.com.

AMHERST AREA CHAMBER OF COMMERCE
www.amherstarea.com
(413) 253-0700

Oct. 24: Multi-chamber Oktoberfest, 5-7 p.m., hosted by Hadley Farms Meeting House, 41 Russell St., Hadley. Register at amherstarea.com.
Oct. 25: Legislative Breakfast, 7:30-9:30 a.m., hosted by Lord Jeffery Inn, 30 Boltwood Ave., Amherst. The annual legislative breakfast brings together legislators, local officials, and business leaders to network and discuss current and upcoming policy issues. Cost: $20 for members, $25 for non-members. Register at amherstarea.com.

GREATER CHICOPEE CHAMBER OF COMMERCE
www.chicopeechamber.org
(413) 594-2101

• Oct. 17: Salute Breakfast, 7:15-9 a.m., hosted by MassMutual Learning & Conference Center. Featuring a community planning update. Chief greeter: Lee Pouliot, city of Chicopee. Keynote speaker: Tim Brennan, Pioneer Valley Planning Commission. Sponsored by United Personnel, Westfield Bank, Holyoke Medical Center, Polish National Credit Union, Gaudreau Group, Spherion Staffing Services, PeoplesBank, Lisa Vachon, CPA, and FutureWorks. Cost: $23 for members, $28 for non-members. Sign up online at chicopeechamber.org/events.
• Nov. 15: Holiday Bazaar & Raffle, 5-8 p.m., hosted at Portuguese American Club, Exchange Street, Chicopee. Sponsored by Polish National Credit Union, PeoplesBank, Westfield Bank, Insurance Center of New England, and the Arbors Kids. Holiday Tree Raffle sponsored by Health New England. For more information, visit chicopeechamber.org/events.
• Nov. 21: Salute Breakfast, 7:15-9 a.m., hosted by Summit View Banquet and Meeting House. Sponsored by United Personnel, Westfield Bank, Holyoke Medical Center, Polish National Credit Union, Gaudreau Group, Spherion Staffing Services, PeoplesBank, Veteran Services Office – City of Chicopee, Prosthetic & Orthotic Solutions, and First American Insurance Agency. Chief greeter: Stephanie Shaw, Chicopee Veteran Services Office. Keynote speaker: Jack Downing, Soldier On. Cost: $23 for members, $28 for non-members. Veterans admitted free of charge. Sign up online at chicopeechamber.org/events.

GREATER EASTHAMPTON CHAMBER OF COMMERCE
www.easthamptonchamber.org
(413) 527-9414

• Nov. 14: Hampshire County Business Bash, 5-7 p.m., hosted by the Lord Jeffery Inn, 30 Boltwood Ave., Amherst. This tri-chamber networking event is being presented by the Greater Easthampton, Greater Northampton, and Amherst Area chambers of commerce. Cost: $10 for members, $15 for non-members. Pre-registration is suggested. For more information and to register, visit www.easthamptonchamber.org or call the chamber at (413) 527-9414.

GREATER NORTHAMPTON CHAMBER OF COMMERCE
www.explorenorthampton.com
(413) 584-1900

• Nov. 2, 6, 13, 27: “Maintaining a WorkPress Website,” 9:15-11:15 a.m. (Nov. 2, 6, 27); 10:15 a.m. to 12:15 p.m. (Nov. 13). Hosted by Greater Northampton Chamber of Commerce, 99 Pleasant St., Northampton. Presented by Pioneer Training. This class is intended for people who are currently maintaining or building a WordPress website. The class will meet for four sessions, and part of each session will be devoted to working on your own website, with assistance from the instructor. Participants are asked to bring their own laptops, as well as login credentials for their websites. Cost: $120 for members, $150 for non-members. Pre-registration is required, and space is limited. To register, visit goo.gl/forms/RBdkeCbXPwGIoH6G2.
• Nov. 8: “Advertising with Facebook for Beginners,” noon to 1 p.m., hosted by Coldwell Banker, 112 Main St., Northampton. Presented by Pam Sclafani, Marketing director of Coldwell Banker Realtors. If you’ve been thinking about online advertising but are reluctant to pull the trigger, Sclafani will show you how to grow your audience, reach the right people, and manage and measure the results within the largest social-media platform in the world. Cost: free.
• Nov. 14: November Arrive @ 5, 5-7 p.m., hosted by the Lord Jeffery Inn, Amherst. Three-chamber event. Sponsored by Kuhn Riddle Architects. Cost: $10 for members.

GREATER WESTFIELD CHAMBER OF COMMERCE
www.westfieldbiz.org
(413) 568-1618

• Nov. 5: November Mayor’s Coffee Hour, 8-9 a.m. hosted by Andrea York Photography, 16 Union Ave., Suite 1A, Westfield. Please join us for our monthly Coffee Hour with Westfield Mayor Brian Sullivan. This event is free and open to the public. Sign up online at www.westfieldbiz.org/events, or call the chamber at (413) 568-1618 to register so we may give our host a head count.
• Nov. 14: November After 5 Connection, 5-7 p.m., hosted by Holiday Inn Express, 39 Southampton Road, Westfield. Refreshments will be served, and a 50/50 raffle will benefit the chamber scholarship fund. Bring your business cards and make connections. Cost: free for members, $10 for non-members (cash or credit paid at the door). Sign up online at www.westfieldbiz.org/events. For sponsorships or more information, call the chamber at (413) 568-1618.
• Nov. 28: November Annual Meeting & Awards Dinner, 5:30-8:30 p.m., hosted by Tekoa Country Club, 459 Russell Road, Westfield. Join us as we gather to celebrate our 2018 award winners, including Business of the Year: Armbrook Village; Nonprofit of the Year: the Westfield Athenaeum; and Lifetime Achievement Award: Ann Lentini of Domus Inc. Sponsored by Westfield Bank. Dinner tickets cost $45 for members, $60 for non-members. Sign up online at www.westfieldbiz.org/events. For sponsorships or more information, call the chamber at (413) 568-1618.

PROFESSIONAL WOMEN’S CHAMBER
www.springfieldregionalchamber.com
(413) 787-1555

• Nov. 8: “Discover Your Power Voice,” 11:30 a.m. to 1 p.m., hosted by Springfield Country Club. Presenter Angela Lussier will show attendees how to discover the power of their voice through her interactive presentation. Cost: $35 for members, $45 for non-members. Registration will be available soon. Visit www.professionalwomenschamber.com for more information.

SOUTH HADLEY & GRANBY CHAMBER OF COMMERCE
www.shgchamber.com
(413) 532-6451

• Oct. 24: Bonfires and Brews, 5-7 p.m., hosted by Hadley Farms Meeting House, 41 Russell St., Hadley. This multi-chamber mixer will combine networking, music, hors d’ouvres and local designer beers in a beautiful indoor and outdoor setting. There will be a firepit, games, and a full moon, if the weather gods agree. Attendees will have the chance to mix with other chamber members from all over the region and establish new network ties, all in a convivial setting. Cost: $20 for members, $30 for non-members. For further information or to register, e-mail Sara Lawrence at [email protected], or call (413) 532-6451. For details on participating sponsors and vendors, visit www.shgchamber.com and click on this event.

SPRINGFIELD REGIONAL CHAMBER
www.springfieldregionalchamber.com
(413) 787-1555

• Oct. 17: Deadline for Super 60 reservations. Register by visiting www.springfieldregionalchamber.com, e-mailing [email protected], or calling (413) 755-1310.
• Oct. 26: Super 60 Awards Celebration, 11:30 a.m. to 1:30 p.m., hosted by Chez Josef, 176 Shoemaker Lane, Agawam. Join us as we celebrate the success of the fastest-growing privately held companies in the region. Cost: $60 for members, $75 for non-members, $100 at the door. Register by visiting www.springfieldregionalchamber.com, e-mailing [email protected], or calling (413) 755-1310.
• Nov. 7: Rise and Shine Business Breakfast, 7:15-9 a.m., hosted by Springfield Sheraton, Monarch Place, Springfield.
• Nov. 7: Networking Night with West of the River Chamber, 5-7 p.m., hosted by Ronald McDonald House, 34 Chapin Terrace, Springfield. Free for members who bring an unwrapped toy or non-perishable item; $10 general admission.
• Nov. 8: Professional Women’s Chamber Headline Luncheon, “Discover Your Power Voice,” with Angela Lussier, 11:30 a.m. to 1 p.m. Hosted by Springfield Country Club, 1375 Elm St., West Springfield. Cost: $35 for members, $40 for non-members, $25/ for students.
• Nov. 15: Government Reception, 5-7 p.m., hosted by Carriage House, Storrowton Tavern, 1305 Memorial Ave., West Springfield. Cost: $60 for members in advance, $70 general admission in advance.

Reservations for all Springfield Regional Chamber events may be made online at www.springfieldregionalchamber.com, e-mailing [email protected], or calling (413) 755-1310.

WEST OF THE RIVER CHAMBER OF COMMERCE
www.ourwrc.com
(413) 426-3880

• Oct. 18: Networking Lunch, noon to 1:30 p.m., hosted by Crestview Country Club, Agawam. You must be a member or guest of a member to attend. Enjoy a sit-down lunch while networking with fellow chamber members. Each attendee will get a chance to offer a brief introduction and company overview. The only cost to attend is the cost of your lunch. Attendees will order off the menu and pay separately the day of the event. We cannot invoice you for these events. Register online at www.westoftheriverchamber.com.
• Oct. 25: Food Fest West, 5:30-8 p.m., hosted by Springfield Country Club, West Springfield. Local restaurants show off their cuisine at this well-attended event, which also features a DJ, raffle, and entertainment. Vote for your favorite restaurant. Proceeds raised by Food Fest West will go toward the Partnership for Education and the WRC Educational Fund, which provides grants to businesses for on-the-job training and continuing-education needs. Cost: $35 in advance, $45 at the door. Tickets may be purchased online at www.westoftheriverchamber.com. For more information about this event, contact the chamber office at (413) 426-3880 or [email protected].
• Nov. 7: Night of Networking, 5-7 p.m., hosted by Ronald McDonald House, 34 Chapin Terrace, Springfield. This event, co-presented with the Springfield Regional Chamber, is a networking event bringing the two chambers together for a great cause. Bring an unwrapped toy or a non-perishable food item, and your entrance fee is free. Take a tour of this facility, learn about all they provide for communities in need, and network with fellow business people from all over Western Mass. For more information and to register, visit www.westoftheriverchamber.com.

YOUNG PROFESSIONAL SOCIETY OF GREATER SPRINGFIELD
springfieldyps.com

• Nov. 14: Professional Breakfast Series: “Trumps Taxes and What It Means for You,” 7:30-9 a.m., hosted by MassLive, 1350 Main St., fourth floor, Springfield. Join us for breakfast as Amanda Garcia, CPA reviews what’s to come as part of President Trump’s tax plan for 2019. This breakfast is part of a series sponsored by the MBA Program at Elms College. Register at springfieldyps.com.
• Nov. 15: YPS November Third Thursday, 5-7 p.m., hosted by the Student Prince, Fort Street, Springfield. Networking event. Cost: free for members, $10 for non-members. Register at springfieldyps.com.

Chamber Corners

1BERKSHIRE
www.1berkshire.com
(413) 499-1600

• Oct. 17: Chamber Nite, 5-7 p.m., hosted by Hillcrest Commons, 169 Valentine Road, Pittsfield. Chamber networking event. Free for members.

• Oct. 24: Good News Business Salute, featuring Women in Business Month, 5-7 p.m, hosted by Seven Hills Inn, 40 Plunkett St., Lenox.

• Oct. 28: Berkshire Young Professionals Event, 4-8 p.m., hosted by St. James Place, 352 Main St., Great Barrington.

AMHERST AREA CHAMBER OF COMMERCE
www.amherstarea.com
(413) 253-0700

• Oct. 4: A+ Awards Banquet, 5-9 p.m., hosted by UMass Student Ballroom, 280 Hicks Way, Amherst. Each year, the chamber takes a moment to collectively celebrate the outstanding achievements of community members and entities that contribute to the growth and well-being of the place we choose to work and live. Cost: $80, $75 for a table of 10. Register at amherstarea.com.

• Oct. 24: Multi-chamber Oktoberfest, 5-7 p.m., hosted by Hadley Farms Meeting House, 41 Russell St., Hadley. Register at amherstarea.com.

• Oct. 25: Legislative Breakfast, 7:30-9:30 a.m., hosted by Lord Jeffery Inn, 30 Boltwood Ave., Amherst. The annual legislative breakfast brings together legislators, local officials, and business leaders to network and discuss current and upcoming policy issues. Cost: $20 for members, $25 for non-members. Register at amherstarea.com.

GREATER CHICOPEE CHAMBER OF COMMERCE
www.chicopeechamber.org
(413) 594-2101

• Sept. 19: Salute Breakfast, 7:15-9 a.m., hosted by Tru By Hilton, 440 Memorial Dr., Chicopee. Chief greeter: Tony Cignoli. Keynote speaker: state Rep. Joseph Wagner. Series sponsored by United Personnel, Westfield Bank, Holyoke Medical Center, Polish National Credit Union, Gaudreau Group, Spherion Staffing Services, PeoplesBank, and Interstate Towing Inc. Cost: $23 for members, $28 for non-members. Sign up online at www.chicopeechamber.org/events or call (413) 594-2101.

• Sept. 28: Chamber Seminar: “Authenticity in Leadership,” 9-11 a.m., hosted by Residence Inn, 500 Memorial Dr., Chicopee. Presenter: Lora Wondolowski of Leadership Pioneer Valley. Presented by Westfield Bank. Cost: $15 for members, $20 for non-members. Sign up online at www.chicopeechamber.org/events or call (413) 594-2101.

• Oct. 2: Multi-chamber Business Table Top Expo, 4:30-7 p.m., hosted by Castle of Knights, 1599 Memorial Dr., Chicopee. Sponsored by LaQuinta Inns & Suites, Holyoke Medical Center, Westfield Bank, BusinessWest, and Polish National Credit Union. The Greater Chicopee, Greater Holyoke, South Hadley & Granby, Springfield Regional, and Quaboag Hills chambers of commerce will host more than 100 vendors in this networking event. Vendor tables are booking now at $125, with a $25 charge for electricity. Light refreshments and a cash bar will be available. Sponsorship packages are still available. Free to the public to attend. Register a vendor table online at chicopeechamber.org/events, and ask about the new-member discount.

• Oct. 17: Salute Breakfast, 7:15-9 a.m., hosted by MassMutual Learning & Conference Center. Featuring a community planning update. Chief greeter: Lee Pouliot, city of Chicopee. Keynote speaker: Tim Brennan, Pioneer Valley Planning Commission. Sponsored by United Personnel, Westfield Bank, Holyoke Medical Center, Polish National Credit Union, Gaudreau Group, Spherion Staffing Services, PeoplesBank, Lisa Vachon, CPA, and FutureWorks. Cost: $23 for members, $28 for non-members. Sign up online at chicopeechamber.org/events.

GREATER EASTHAMPTON CHAMBER OF COMMERCE
www.easthamptonchamber.org
(413) 527-9414

• Sept. 23: Breakfast, 7:30 a.m. to 9 a.m., hosted by Springfield Country Club, 1375 Elm St., West Springfield. The Greater Easthampton Chamber of Commerce joins with other area chambers to provide information concerning the nursing ballot initiative. There will be a continental breakfast and networking beginning at 7:30 a.m., folllowed by a panel discussion beginning at 8 a.m. For more information and to register, visit www.easthamptonchamber.org or call the chamber at (413) 527-9414.

• Sept. 28: Women & the Art of Risk, 8 a.m. to 3 p.m., hosted by the Log Cabin Banquet & Meeting House, 500 Easthampton Road, Holyoke. A women’s leadership event featuring workshops, discussions, and career-development opportunities, all led by distinguished women from the Pioneer Valley. Hear personal and professional stories of how taking calculated risks led these women to new adventures and made them stronger leaders. The keynote speaker is Dr. Valerie Young, an internationally recognized expert on impostor syndrome. Cost: $119, or $875 for a table of 10. Pre-registration is a must. For more information, a schedule of the day’s events, and to register, visit www.easthamptonchamber.org or call the chamber at (413) 527-9414.

• Oct. 2: “The Story Behind the Grand Bargain,” 11:30 a.m. to 1 p.m., hosted by the Log Cabin, 500 Easthampton Road, Holyoke. A joint event with the Springfield Regional Chamber and 1Berkshire. Lunch will be 11:30 a.m. to noon, and the program will follow from noon to 1 p.m. Nancy Creed, president of the Springfield Regional Chamber, and John Regan, executive vice president of Government Affairs at Associated Industries of Massachusetts, will explain the details of the compromise bill and what it means for businesses. You will learn how they negotiated the compromise with a grassroots coalition and what that process could mean for future hot-button issues and how they affect business. Cost: $30 for members, $40n for non-members. Register at www.springfieldregionalchamber.com. Greater Easthampton Chamber members register with code GBE18.

• Oct. 11: Networking by Night, 5-7 p.m., hosted by Abandoned Building Brewery, 142 Pleasant St., Unit 103A, Easthampton. Sponsored by Tunnel 7 and Fran’s Fine Editing. Food and door prizes will be available, along with a cash bar. Cost: $10 fir members, $15 for non-members. Pre-registration is suggested. For more information and to register, visit www.easthamptonchamber.org or call the chamber at (413) 527-9414.

GREATER HOLYOKE CHAMBER OF COMMERCE
www.holyokechamber.com
(413) 534-3376

• Sept. 19: Chamber After Hours, 5-7 p.m., hosted by Gateway City Arts, 92 Race St., Holyoke. Join us for our first After Hours of this fiscal season. The team down at Gateway City Arts is excited to host this networking event in its Biergarten and Bistro. Cost: free to members who register in advance, $10 at the door and for non-members.

• Sept. 21: Now in its 30th season, the chamber and Holyoke Community College present Leadership Holyoke, to be held over a series of eight days. Faculty members from HCC will participate as instructors and facilitators, and community leaders will participate as speakers and discussion leaders. Cost: $600 for all eight sessions. Sign up at holyokechamber.com.

• Sept. 28: Women and the Art of Risk, hosted by the Log Cabin, 500 Easthampton Road, Holyoke. A women’s leadership event, in conjunction with the Greater Easthampton Chamber of Commerce, featuring workshops, discussions, and career-development opportunities, all led by distinguished woman from the Pioneer Valley. Hear personal and professional stories of how taking calculated risks led these women to new adventures and made them stronger leaders. Sign up at easthamptonchamber.org.

GREATER NORTHAMPTON CHAMBER OF COMMERCE
www.explorenorthampton.com
(413) 584-1900

• Oct. 2: October Arrive @ 5, 5-7 p.m., a networking event and chamber open house hosted by the Greater Northampton Chamber of Commerce. Sponsored by Pioneer Training. Cost: $10 for members.

GREATER WESTFIELD CHAMBER OF COMMERCE
www.westfieldbiz.org
(413) 568-1618

• Sept. 20: Workshop: “Cybersecurity for Cloud-based Solutions: Emphasis on Endpoints in the Data Center,” 8:30 a.m. to 2 p.m., hosted by Tekoa Country Club, 459 Russell Road, Westfield. Presented by Norhals Group LLC, Carbon Black, and VMWare’s Cloud Force Security. Continental breakfast and lunch will be served. Cost: $45. For sponsorships or registration questions, e-mail [email protected] or call (413) 568-1618. To register, visit www.westfieldbiz.org/events.

• Sept. 21: September Breakfast, 7-9 a.m., hosted by 104th Fighter Wing ANG, 175 Falcon Dr., Westfield. Platinum event sponsor: Baystate Noble Hospital; gold sponsors: Savage Arms, United Bank, and Westfield Gas & Electric; silver sponsor: A Plus HVAC Inc; bronze sponsors: Armbrook Village, Governor’s Center, Micro Abrasives Corp., and Rehab Resolutions. Join us to hear from keynote speaker Tim Brennan, executive director of the Pioneer Valley Planning Commission. Immediately following breakfast, we will take the 2019-20 directory centerfold photo, and those who have the time can take a tour of the base. Cost: $25 for members, $40 for non-members. For sponsorships or registration questions, e-mail [email protected] or call (413) 568-1618. To register, visit www.westfieldbiz.org/events.

• Sept. 28: Workshop: “Social Media in the Workplace,” 8:30-10 a.m., hosted by Holiday Inn Express, 39 Southampton Road, Westfield. Presented by attorney Timothy Netkovick of Royal P.C. Cost: free for mmembers; $30/non-members (Paid in Advance). For sponsorships or registration questions, e-mail [email protected] or call (413) 568-1618. To register, visit www.westfieldbiz.org/events.

• Oct. 1: Mayor’s Coffee Hour with Westfield Mayor Brian Sullivan, 8-9 a.m., hosted by Armbrook Village, 51 North Road, Westfield. Free and open to the public. Sign up online at www.westfieldbiz.org/events or call the chamber at (413) 568-1618 to register so we may give our host a head count.

• Oct. 4: Multi-Chamber Lunch & Learn, 11:30 a.m. to 1:30 p.m., hosted by Storrowton Tavern Carriage House, 1305 Memorial Ave., West Springfield. Rick Lord, president and CEO of Associated Industries of Massachusetts, will offer a barometer of the regional business climate and the historic ‘grand bargain’ legislation that promises to have profound effects on businesses and employees. Cost: $30 for members, $40 for non-members (cash or credit paid at the door). Sign up online at www.westfieldbiz.org/events. For sponsorships or more information, call the chamber at (413) 568-1618.

• Oct. 4: Ticket to Ride, hosted by the Holyoke Merry-Go-Round, 221 Appleton St., Holyoke. In honor of Manufacturing Month, manufacturers are invited to don casual business attire for a ride down the rails to the Merry-Go-Round in Holyoke. Aboard, you will be treated as a VIP, with an open bar and free hors-d’oeuvres. Non-manufacturers welcome as well. Space is limited. This event is free and open to the public. Sign up online at www.westfieldbiz.org/events or call the chamber at (413) 568-1618 to register.

• Oct. 10: October After 5 Connection, 5-7 p.m., hosted by Chester Railway Station, 10 Prospect St., Chester. Refreshments will be served, and a 50/50 raffle will benefit the chamber’s scholarship fund. Bring your business cards and make connections. Cost: free for members, $10 for non-members (cash or credit paid at the door). Sign up online at www.westfieldbiz.org/events. For sponsorships or more information, call the chamber at (413) 568-1618.

FRANKLIN COUNTY CHAMBER OF COMMERCE
www.franklincc.org
(413) 773-5463
 
• Sept. 28: Monthly Breakfast Series, 7:30-9 a.m., hosted by Franklin County Technical High School, 82 Industrial Blvd., Turners Falls. Full breakfast will be served during the program, which will feature the kickoff of the United Way of Franklin County’s fundraising campaign. Register at franklincc.org or e-mail [email protected].
 
SPRINGFIELD REGIONAL CHAMBER
www.springfieldregionalchamber.com
(413) 787-1555

• Oct. 2: “The Story Behind the Grand Bargain,” 11:30 a.m. to 1 p.m., hosted by the Log Cabin, 500 Easthampton Road, Holyoke. Cost: $30 for members, $40 for non-members, $45 at the door. Register by visiting www.springfieldregionalchamber.com, e-mailing [email protected], or calling (413) 755-1310.

• Oct. 2: Multi-chamber Business Table Top Expo, 4:30-7 p.m., hosted by Castle of Knights, 1599 Memorial Dr., Chicopee. Presented in collaboration with the Greater Chicopee, Greater Holyoke, Holyoke, Greater Westfield, and Quaboag Hills chambers. Cost: $125 for exhibitors. Register by visiting www.springfieldregionalchamber.com, e-mailing [email protected], or calling (413) 755-1310.

• Oct. 17: Deadline for Super 60 reservations. Register by visiting www.springfieldregionalchamber.com, e-mailing [email protected], or calling (413) 755-1310.

• Oct. 26: Super 60 Awards Celebration, 11:30 a.m. to 1:30 p.m., hosted by Chez Josef, 176 Shoemaker Lane, Agawam. Join us as we celebrate the success of the fastest-growing privately held companies in the region. Cost: $60 for members, $75 for non-members, $100 at the door. Register by visiting www.springfieldregionalchamber.com, e-mailing [email protected], or calling (413) 755-1310.

WEST OF THE RIVER CHAMBER OF COMMERCE
www.ourwrc.com
(413) 426-3880

• Sept. 18: September Legislative Breakfast, 7-9 a.m., hosted by Chez Josef, 176 Shoemaker Lane, Agawam. Join us as we listen to an informative panel discussion with our elected officials. State senators, state representatives, and local mayors will update guests on all things politics. The presenting sponsor is Horizon Services; premier sponsors include the Insurance Center of New England, Health New England, Polish National Credit Union, and Republic Services; and preferred sponsors include Reliable Temps, Spherion Staffing, Westfield Bank, and Partners Restaurant & Catering. Register online at www.westoftheriverchamber.com.

• Oct. 4: Multi-chamber Lunch & Learn, 11:30 a.m. to 1:30 p.m., hosted by Storrowton Tavern, 1305 Memorial Ave., West Springfield. Enjoy lunch while learning about the future of our business climate with guest speaker Richard Lord, CEO of Associated Industries of Massachusetts. Cost: $30. Register online at www.westoftheriverchamber.com. For more information, contact the chamber office at (413) 426-3880 or [email protected].

• Oct. 18: Networking Lunch, noon to 1:30 p.m., hosted by Crestview Country Club, Agawam. You must be a member or guest of a member to attend. Enjoy a sit-down lunch while networking with fellow chamber members. Each attendee will get a chance to offer a brief introduction and company overview. The only cost to attend is the cost of your lunch. Attendees will order off the menu and pay separately the day of the event. We cannot invoice you for these events. Register online at www.westoftheriverchamber.com.

• Oct. 25: Food Fest West, 5:30-8 p.m., hosted by Springfield Country Club, West Springfield. Local restaurants show off their cuisine at this well-attended event, which also features a DJ, raffle, and entertainment. Vote for your favorite restaurant. Proceeds raised by Food Fest West will go toward the Partnership for Education and the WRC Educational Fund, which provides grants to businesses for on-the-job training and continuing-education needs. Cost: $35 in advance, $45 at the door. Tickets may be purchased online at www.westoftheriverchamber.com. For more information about this event, contact the chamber office at (413) 426-3880 or [email protected].

Chamber Corners

EAST OF THE RIVER FIVE TOWN CHAMBER OF COMMERCE

www.erc5.com

(413) 575-7230

• Oct. 2: Inaugural Lexington Group Aeron Chair Hockey Tournament, 5:30-8 p.m., hosted by Lexington Group, 380 Union St., West Springfield. Co-hosted by BusinessWest, ERC5, and the West of the River Chamber of Commerce. In celebration of its 30th anniversary, Lexington Group is hosting this tournament benefiting the Foundation for TJO Animals. This will be an after-5 anniversary celebration and networking event. Players and administrative staff from area elite hockey teams, American International College and UMass Amherst, will battle it out in a friendly competition on the rink. The winning team of the battle round will play against the Springfield Thunderbirds. Cost: free, but registration is required. Register at lexington-aeronhockey.eventbrite.com.

GREATER EASTHAMPTON CHAMBER OF COMMERCE

www.easthamptonchamber.org

(413) 527-9414

• Oct. 8: Networking In the Know Panel Series, 5-7 p.m., hosted by Abandoned Building Brewery, 142 Pleasant St., Unit 103A, Easthampton. We will go deep into what and your business needs to be diligent about and why. Topics include the latest on banking and credit-card scamming, business e-mail compromise, check ACH fraud, and direct deposit of payroll e-mail scam technology. A panel of experts — Linda Schwartz, of Westfield Bank, Martha Rickson of Polish National Credit Union, and William Judd of bankESB — will explain how to protect yourself and your business from these types of scams. Refreshments will be served courtesy of Hamel’s Creative Catering. Cost: $15 for members, $30 for non-members. Pre-registration is required, and no tickets will be available at the door. For more information and to register, visit www.easthamptonchamber.org or call the chamber at (413) 527-9414.

• Oct. 23: Cybersecurity Chamber Breakfast, 8:30-10 a.m., hosted by the Greater Easthampton Chamber of Commerce, 33 Union St., Easthampton. Suite 3 President Dave DelVecchio will guide attendees through a security-awareness training review in three easy steps: identify the cybersecurity problem, create a security framework, and define what you as a user can do to help. This session is loaded with content and many actionable takeaways to improve the security awareness level within the attendee’s organization. Cost: $15, which includes a light breakfast. Pre-registration is required, and no tickets will be sold at the door. For more information and to register, visit www.easthamptonchamber.org or call the chamber at (413) 527-9414.

GREATER NORTHAMPTON CHAMBER OF COMMERCE

www.northamptonchamber.com

(413) 584-1900

• Oct. 2: Schmoozapalooza, 5-7:30 p.m., hosted by Greater Northampton Chamber, 99 Pleasant St., Northampton. An annual networking party bringing business and community together, featuring food, wine, and cold brews donated by local restaurants. Sponsored by Florence Bank, CopyCat Ink, Pioneer Training, and Christopher Heights of Northampton. Cost: $10/ for members. RSVP at northamptonchamber.com/connect-campaign-2019.

• Oct. 8: “Digital Marketing Demystified” with Rhyme Digital, noon to 2:30 p.m., hosted by Coldwell Banker Training Center, 112 Main St., Northampton. Join us for the first workshop in the Greater Northampton Chamber 2019 Connect Campaign Event Series. Presentation by Blair Winans of Rhyme Digital in Easthampton. Cost: free. RSVP at northamptonchamber.com/connect-campaign-2019.

• Oct. 22: “Sync Up with the Chamber and the Downtown Northampton Assoc. – A Conversation with Health, Wellness, and Beauty Businesses,” 8-9:30 a.m., 33 Hawley St., Northampton. Join us for a conversation among professionals and business owners within the health, wellness, and beauty sector. Cost: free. RSVP at northamptonchamber.com/connect-campaign-2019.

• Oct. 22: “Social Media in the Workplace” with Daniel Carr of Royal, P.C., 8:30-9:30 a.m., hosted by Greater Northampton Chamber, 99 Pleasant St., Northampton. Cost: free. RSVP at northamptonchamber.com/connect-campaign-2019.

• Oct. 24: “Marketing and Advertising: What Works and What Doesn’t?” 8-9 a.m., hosted by Greater Northampton Chamber, 99 Pleasant St., Northampton. Join Joe O’Rourke of Northampton Radio Group for an informative talk on what works and what doesn’t in marketing and advertising. Cost: free. RSVP at northamptonchamber.com/connect-campaign-2019.

• Oct. 28: “Nonprofit Resource Roundtable with Jenny Ladd: Fundraising as Program, Program as Fundraising,” noon to 1:30 p.m., hosted by the Garden House at Look Memorial Park. How can our fundraising be a form of our programming, and how can programming be part of fundraising? All too often, the person, people, or department doing fundraising are off in a corner separate from the programmatic workings of a nonprofit. Cost: free. RSVP at northamptonchamber.com/connect-campaign-2019.

• Oct. 29: “Health Connector for Small Business,” noon to 1 p.m., hosted by Greater Northampton Chamber, 33 Hawley St., Northampton. Join us for an informative session with Rich Cahillane of American Benefits Group and Chaitra Sanders, account manager for the Health Connector for Business Distribution Channel. Cost: free. RSVP at northamptonchamber.com/connect-campaign-2019.

GREATER WESTFIELD CHAMBER OF COMMERCE

www.westfieldbiz.org

(413) 568-1618

• Oct. 7: Mayor’s Coffee Hour, 8-9 a.m., hosted by Western Massachusetts Hospital, 91 East Mountain Road, Westfield. Join us for coffee with Westfield Mayor Brian Sullivan. The event is free and open to the public, but pre-registration is requested so we may give our host a proper head count. For more information and to register, visit westfieldbiz.org/events or call (413) 568-1618.

• Oct. 9: Lunch & Learn: “Talk Saves Lives: A Community Introduction to Suicide Prevention,” 11:30 a.m to 1:30 p.m., hosted by Western Massachusetts Hospital, 91 East Mountain Road, Westfield. Presented by Heather White, area director, American Foundation for Suicide Prevention, Massachusetts and Vermont Chapter. This workshop will discuss the shockingly large scope of suicide, current research on prevention, suicide risk and warning signs, and how, together, we can help prevent it. Box lunch provided by Peppermill Catering. Cost: free for members, $40 for non-members. For more information and to register, visit westfieldbiz.org/events or call (413) 568-1618.

• Oct. 17: Lunch & Learn: Hemp CBD Educational Seminar, 11:30 a.m to 1:30 p.m., hosted by Western Massachusetts Hospital, 91 East Mountain Road, Westfield. Presented by Kathleen Angco-Vieweg of Rehab Resolutions. This workshop is for everyone interested in learning basic information regarding CBD oil, the difference between hemp and marijuana, benefits of CBD oil, and what CBD oil can help with. Lunch provided by Peppermill Catering. Cost: free for members, $40 for non-members. For more information and to register, visit westfieldbiz.org/events or call (413) 568-1618.

• Oct. 21: After 5 Connections, 5-7 p.m., hosted by East Mountain Country Club, 1458 East Mountain Road, Westfield. The event will include a cash bar, refreshments, and a 50/50 raffle to benefit the chamber scholarship fund. Bring your business cards and make connections. Cost: free for members. For more information and to register, visit westfieldbiz.org/events or call (413) 568-1618.

PROFESSIONAL WOMEN’S CHAMBER

www.springfieldregionalchamber.com

(413) 787-1555

• Oct. 17: Renaissance of Springfield Leadership Forum, 11:30 a.m. to 1 p.m., hosted by Springfield Museums. Panelists will include female leaders in Springfield who will share their visions and contributions to the current Springfield renaissance. Kay Simpson, president of Springfield Museums, will moderate the panel. Cost: $35 for members, $40 for non-members. To register, e-mail [email protected].

SOUTH HADLEY & GRANBY CHAMBER OF COMMERCE

www.shgchamber.com

(413) 532-6451

• Oct. 17: Business After 5, 5-7 p.m., hosted by TD Bank, Newton Street, South Hadley. Network with area businesses and business people. The event will include cider tastings, a cash bar, and light refreshments. Cost: $10 in advance, $15 at the door. Register online at shgchamber.com.

SPRINGFIELD REGIONAL CHAMBER

www.springfieldregionalchamber.com

(413) 787-1555

• Oct. 2: “Rise and Shine: Differentiate Yourself – It’s YOU They Buy,” 7:15-9 a.m., hosted by Crestview Country Club, 281 Shoemaker Lane, Agawam. Cost: $25 for members ($30 at the door), $35 general admission ($40 at the door). To register, visit www.springfieldregionalchamber.com, e-mail [email protected], or call (413) 755-1310.

• Oct. 25: Super 60, 11:30 a.m. to 1:30 p.m., hosted by Chez Josef, 176 Shoemaker Lane, Agawam. Cost: $60 for members, $75 general admission. To register, visit www.springfieldregionalchamber.com, e-mail [email protected], or call (413) 755-1310.

WEST OF THE RIVER CHAMBER OF COMMERCE

www.ourwrc.com

(413) 426-3880

• Oct. 2: Inaugural Lexington Group Aeron Chair Hockey Tournament, 5:30-8 p.m., hosted by Lexington Group, 380 Union St., West Springfield. Co-hosted by BusinessWest, ERC5, and the West of the River Chamber of Commerce. In celebration of its 30th anniversary, Lexington Group is hosting this tournament benefiting the Foundation for TJO Animals. This will be an after-5 anniversary celebration and networking event. Players and administrative staff from area elite hockey teams, American International College and UMass Amherst, will battle it out in a friendly competition on the rink. The winning team of the battle round will play against the Springfield Thunderbirds. Cost: free, but registration is required. Register at lexington-aeronhockey.eventbrite.com.

• Oct. 14: Annual Scholarship/Business Grant Golf Tournament, hosted by Springfield Country Club, West Springfield. Registration at 11:30 a.m., lunch at noon, shotgun start at 1 p.m. Register online at www.westoftheriverchamber.com. For more information or tickets, contact the chamber office at (413) 426-3880 or [email protected].

• Oct. 23: Mingle with the Mayors VIP Luncheon, noon to 1:30 p.m., hosted by Carrabba’s Italian Grill, West Springfield. Join us for an update from the mayors of Agawam and West Springfield over lunch, and mingle with the mayors afterward during this private, VIP event. Seating is limited. For more information, contact the chamber office at (413) 426-3880 or [email protected].

• Nov. 7: Food Fest West, 5:30-8 p.m., hosted by Springfield Country Club, West Springfield. Local restaurants and eateries show off their cuisine at this well-attended event. Vote for your favorite restaurant. A DJ, raffle, and entertainment will round out this event. Proceeds raised by Food Fest West will go toward the Partnership for Education and the WRC Educational Fund, which provides grants to businesses for on-the-job training and continuing-education needs. Tickets may be purchased online at www.westoftheriverchamber.com. For more information, contact the chamber office at (413) 426-3880 or [email protected].

Autos Sections
Information Technology Changes the Way Vehicles Are Sold

Sara Holmes

Sara Holmes says leasing vehicles comprises half the new-car business at Lia Toyota Scion of Wilbraham.

Sara Holmes says the way new cars are sold has changed dramatically in the last decade, largely due to the Internet, which allows people to compare and contrast the price of vehicles.

“Ten years ago, when people came into a showroom, the starting place for negotiations was the window sticker, and the whole process could take several hours. Today, an entire negotiation can be completed in about 20 minutes because people know what they want and how they want to pay for it,” said Holmes, general manager of Lia Toyota Scion of Wilbraham, adding that 80% of sales there are Internet-driven.

Howard Sackaroff agrees. “Years ago, most new-car sales were almost impulse buys. But today, people plan for a purchase and do a lot of research before they even visit a dealer,” said the general manager of Curry Honda and Curry Nissan in Chicopee. “They check safety, fuel economy, and reliability, and sites such as Edmunds or Kelley Blue Book not only provide them with invoices and suggest the amount they should expect to pay, they also give them the value of their trade-in. So by the time consumers show up, they have already made a decision, which makes the process much smoother.”

The trend is reflected at other local dealerships, including Bertera Subaru in West Springfield, where General Sales Manager Mark Noel said the majority of people who visit are ready to make a purchase. “They come to the showroom prepared to buy, as opposed to beginning a search,” he said.

Although customers who have never driven a Subaru may return more than once, he added, “they have already shopped at home, decided what best suits their needs, and gotten the pricing out of the way so the process is a lot shorter and less contentious than it used to be.”

Since price ultimately attracts business, aggressive online marketing programs have become a necessity for dealers. There are many different approaches, such as one used by Curry, where people can choose a specific car, then hit a button on a website to reserve it.

“When that happens, they receive a return e-mail with the lowest possible price,” Sackaroff said. “It lists the features and benefits of the vehicle they have chosen, but they also receive five alternative choices that are similar to the vehicle with their lowest price. It takes negotiation out of the equation.”

He noted that he sets prices weekly or bimonthly based on supply and demand, but admits a small bit of “wiggle room” can remain, and on occasion the price is reduced in the showroom by $50 or $100 — “but that’s it.”

Howard Sackaroff

Howard Sackaroff says style changes in new cars typically take place every four to six years.

Noel agrees. “Dealers have always had to be competitive, but competition has increased due to the Internet,” he said. “So, once a person locates the lowest price online, it is really the best price out there. All that is left is negotiating the cost of service plans and the person’s trade-in.”

In fact, Joe Soucy calls the Internet “the equalizer.”

“Manufacturers have bridged the pricing gap between brands, and the days of negotiating a price that is thousands of dollars less than the starting point are gone,” said Soucy, general sales manager for Bob Pion Buick GMC in Chicopee. “Today, people search to find who has the vehicle with the equipment they want at the price they want to pay, and any negotiations that do take place are usually in hundreds of dollars.”

But price isn’t the only consideration. Service also plays into the equation, so local dealers do everything possible to cater to their clients.

“Several weeks ago, a customer was dissatisfied with a new car that developed a transmission problem two weeks after he bought it. In the old days, it would have been repaired under the warranty, but I gave him a new car,” Sackaroff said, adding, “we maintain an advantage based on our reputation and on referrals, so we always try to do the right thing.”

Sales managers concur that excellent customer service is more important than ever before, especially since people who have a bad experience can document it on sites such as Angie’s List and Google, where it can be read by millions of viewers.

“For us,” Holmes said, “it’s about keeping people happy at the end of the day.”

Unrealistic Expectations

Although dealers typically make less than $1,000 on a new car, people still enter showrooms who haven’t done any research, don’t believe how small the profit margin is, and become skeptical when they are told there is no room to negotiate.

“We showed a customer a factory invoice yesterday, but he thought it was phony,” Sackaroff said. “So the salesman had to go online and show him the price of cars on Edmunds.”

Noel has had similar experiences. “People don’t always believe the dealer. But showing them a trusted third-party source makes it so much easier,” he agreed.

According to Soucy, one of the things some customers fail to take into account is that destination prices and preparation work are not included in the invoice. “For example, truck steps are installed upon arrival, and the price of a vehicle can differ according to trim levels. But in some instances, people need to shop at other dealers to find they have reached the end of the negotiating road. “

Joe Soucy

Joe Soucy said customers have a tendency to overstate the value of their trade-in vehicles.

There is room for negotiation, however, when it comes the buyer’s trade-in. Still, dealers say many people are unrealistic. “Some look up what the vehicle would sell for in the retail market as opposed to its trade-in price. And people tend to believe the information they have gathered themselves as opposed to what a dealer tells them,” Noel said.

Holmes agrees. “There are tools online that allow people to play appraiser, and when they get here, they have decided what their car is worth,” she said, adding that emotional attachments can play into the equation. “I have had customers who have named their car. They think, because they love it, it has to be worth more than we tell them.”

Soucy said people also often overestimate their vehicle’s condition. “Everyone thinks their car is in great condition, and that’s what they check off when they visit an Internet pricing site.”

Value also depends on the amount of work a car, SUV, or truck will need before it can be resold. In order for a vehicle to be certified, it must meet stringent requirements, which can include new tires and brakes, in addition to things such as an oil change. “We spend $1,500 on average to certify a car, even if it is very clean when we get it,” Sackaroff said.

Soucy said every discount possible is included in an online price, and the margin of profit is lower on entry-level vehicles than on high-end models. He explained that discounts are what the dealer is allowed to chop off of the manufacturer’s suggested retail price — a figure that is generally lower on cars than on trucks — while rebates are determined by the manufacturer.

“If a model is being closed out, the rebates are usually higher,” he explained. “However, many factors play into discounts and manufacturers’ rebates. And although deals in auto sales are a preconceived notion, people have the belief that a holiday or the end of the year is when they will get the best deal. But that may or may not be true.”

Sackaroff agrees, noting that there is often only $50 to $100 difference in the price, and there may not be much difference in the vehicle other than the model year. “When I was a kid, new cars were always styled differently. But today, styling changes only take place every four to six years.”

In other words, Noel said, “no one has any idea what a manufacturer will offer in six months, so now is always the best time to buy a car.”


Special Conditions

People can save several thousand dollars by purchasing dealer demos, which typically have been driven only 5,000 to 6,000 miles and are registered as new cars with full warranties. “They are generally good buys, as we depreciate their price. Plus, we see many people with Hondas and Nissans that have more than 150,000 miles on them, so an extra 6,000 miles doesn’t make much of a difference when they turn them in,” Sackaroff explained.

Holmes agrees. “Demos are discounted below invoice by $500 to $2,000, depending on how popular the car is,” she said, adding that special pricing is also often available to new college graduates and people serving in the military. “Manufacturers are helping young people get started, so college graduates don’t usually need a co-signer.”

Leasing is another option — one that’s becoming more popular, said Holmes, noting that about half of Lia Toyota Scion’s new cars are leased. “Today, most people are budget-conscious, and leasing helps keep payments low,” she added, explaining that new cars offer the latest safety features along with free maintenance, which typically includes oil changes and tire rotations. In addition, a variety of mileage plans can be factored into the price. “But if you drive 30,000 miles a year, a lease may not be the best option.”

However, Soucy thinks leasing is the best way for most people to acquire a new vehicle. “You are only accountable for payments during the lease period, and the bank takes all of the risk,” he said, recalling that, when gas prices skyrocketed, people who leased could walk away from vehicles that got low mileage. “And if the manufacturer stops making the model, the person who leases it is not responsible for the fact that it is worth less when the lease ends. We sign zero-down leases every day.”

All that said, the Internet remains the most significant reason why the car-buying experience has changed, and local dealers told BusinessWest it has been been a boon to business. “It has expanded our market and allowed us to see more people. We have sold cars to people in Florida, Washington, and California,” Noel said, explaining that most people who travel great distances do so because they want a specific used vehicle, as opposed to a new one.

But showroom managers agree that a dealer’s customer-service reputation can be the deciding factor in where people purchase a vehicle. “People want to buy from salespeople who are knowledgeable and who they feel they can trust,” Holmes said. “It’s all about trust, and when the process is easy, buyers are happier, and we are happier too.”

Sackaroff concurs. “The changes in negotiation have made life easier for me and for my salespeople,” he said. “But you still have to earn your business, and we have earned the trust of the community and the families in it.”

Chamber Corners Departments

AFFILIATED CHAMBERS OF COMMERCE OF GREATER SPRINGFIELD
www.myonlinechamber.com
(413) 787-1555

• May 21: Capital Matchmaking/Business Coaching, 1-4 p.m., at La Quinta Inn and Suites, 100 Congress St., Springfield. This is a business borrower and lender matchmaking event, ideal for small businesses. Presented by the U.S. Small Business Administration and Common Capital, in cooperation with the Affiliated Chambers of Commerce of Greater Springfield. Reservations are complimentary, but required. Contact Oreste Varela at [email protected] or (413) 785-0484 for information.

• May 27: ACCGS Pastries, Politics & Policy, 8-9 a.m., at the TD Bank Conference Center, 1441 Main St., Springfield. Designed for political and policy junkies, featuring a policy expert and member of the Patrick administration. Reservations are $15 for members, $25 for general admission. Reservations may be made online at www.myonlinechamber.com or by contacting Cecile Larose at [email protected].

• June 4: ACCGS Business@Breakfast, 7:15-9 a.m. Hosted by Springfield College at the Richard Flynn Campus Union. Topic: “Inspiring a Creative Corporate Culture.” Reservations are $20 for members, $30 for general admission. Reservations may be made online at www.myonlinechamber.com or by contacting Cecile Larose at [email protected].

• June 12: ERC5 Annual Meeting, 11:30 a.m. to 1:30 p.m., at the Blake Dining Commons, Bay Path College, 588 Longmeadow St., Longmeadow. Reservations are $20 for members, $25 for general admission. Reservations may be made online at www.myonlinechamber.com or by contacting Cecile Larose at [email protected].

• June 26: ACCGS Annual Meeting, 11:30 a.m. to 1 p.m., at the Sheraton Springfield, One Monarch Place, Springfield. The year in retrospect, and presentation of the 2014 Richard J. Moriarty Citizen of the Year award. Reservations are $40 for members, $60 for general admission. Reservations may be made online at www.myonlinechamber.com or by contacting Cecile Larose at [email protected].

AMHERST AREA CHAMBER OF COMMERCE

www.amherstarea.com
413-253-0700

• May 28: Chamber After 5, 5-7 p.m. at Amherst Laser and Skin Care Center, 264 North Pleasant St., Amherst. Cost: $10 for members, $15 for guests.

• June 19-22: Taste of Amherst 2014. Come enjoy four days of fun at the 2014 Taste of Amherst, on the Amherst Town Common. Live entertainment will be provided by 93.9 the River, fun family events, and more than 20 local restaurants. Eat, play, dance, and celebrate all of what Amherst has to offer. Hours: Thursday, June 19, 5-9 p.m.; Friday, June 20, 5-10 p.m.; Saturday, June 21, noon-10 p.m.; Sunday, June 22, noon-4 p.m.

• June 25: Chamber After 5, 5-7 p.m. New Member Reception. Don’t miss this annual event, hosted by all the businesses at 25-35 University Dr.:
Cheryl Nina Salon, Encharter Insurance LLC, J. F. Conlon & Associates, Sawicki Real Estate, and 
Ziomek & Ziomek, Attorneys at Law. The Pub will provide food and drink. Sponsored by Greenfield Savings Bank.
Tickets: Free for new members (if you joined between June 2013 and June 2014), $10 for members, and $15 for non-members.

• July 21: Amherst Area Chamber of Commerce 11th Annual Golf Tournament, 10:30 a.m. to 7 p.m., at Hickory Ridge Golf Course, Pomeroy Lane, Amherst. Registration and lunch are from 10:30 a.m. to noon, with a shotgun start at noon, and reception and dinner starting at 5 p.m. Cost: $125 per player. Presented by Hampshire Hospitality Group. Co-scholarship sponsor: Cooley Dickinson Health Care. Silver sponsors: Encharter Insurance, J.F. Conlon & Associates, MBA. Dinner sponsor: Fallon Community Health Plan. Lunch sponsor: Davis Financial Group, LLC. Bronze sponsors: Daily Hampshire Gazette, NEPM, Steve Lewis Subaru. Carts sponsor: Taylor Rental. Water sponsor: Atkins Farms Country Market. Towels: Hampshire College.

CHICOPEE CHAMBER OF COMMERCE
www.chicopeechamber.org
(413) 594-2101

• May 28: Salute Breakfast, 7:15-9 a.m., at Elms College, 291 Springfield St., Chicopee. Tickets: $20 for members, $26 for non-members. Sign up online at www.chicopeechamber.org.

• June 25:
June Business After Hours, 5-7 p.m., at Teddy Bear Pools & Spas. Tickets: $10 for members, $15 for non-members.

• June 4: Member workshop, “Grow Your Business with E-mail Marketing and Social Media,” 9-11 a.m., at La Quinta Inn & Suites, 100 Congress St., Springfield. Sponsored by First American Insurance Agency Inc. Free for members, this workshop is designed to give small businesses and nonprofit organizations some simple ideas for growing their customer, prospect, or member network by using e-mail and social-media marketing. We will discuss what type of content to use in your campaigns; how to get more people to stop and read your messages; how to get more action, or reaction, to your messages and offers; why using images on social-media channels creates higher engagement; and why your content should be mobile-friendly. You’ll learn what it means to run effective e-mail and/or social-media marketing campaigns and what tools you can use to measure the success of your efforts without spending lots of time or money. Participants will leave with a workbook full of ideas for timing their messages, how to write a winning subject line, what kinds of offers or content they want to try, and how best to approach their next outreach project. This is a great workshop for beginners in online marketing looking to accomplish more in less time with a small budget.

• June 26: Member workshop, “E-mail Marketing for Success: Creating Effective Newsletters & Announcements,” 9-11 a.m., at La Quinta Inn & Suites, 100 Congress St., Springfield. Sponsored by First American Insurance Agency Inc. At the heart of small-business marketing are the campaigns that drive action — collections of marketing activities that help a small business or organization achieve its goals and objectives. Newsletters and announcements have become a core component of those campaign choices. E-mail is more important than ever to the communication efforts of businesses and nonprofits everywhere, and to customers, donors, clients, and supporters of those organizations. This session will reveal some simple but effective best practices and considerations for the small-business or nonprofit seeking to make their e-mail newsletters more effective. Attendees of this presentation will learn the different types of newsletters; what to write about in your newsletter or announcement and how to consider using images; subject-line best practices and when to send your newsletter; the importance of understanding how connected e-mail and social media are, and how they have to be done together; and what types of additional tools might be useful. Join us and learn some great new strategies to help your e-mail and social-media efforts be more effective components of one of the core campaign types, newsletters and announcements.

FRANKLIN COUNTY CHAMBER OF COMMERCE
www.franklincc.org
(413) 773-5463

• June 6: First Friday in Greenfield, 5-8 p.m. “Gotta Bee Downtown!” — a bee celebration. Live music, discounts, refreshments, art. All are welcome for free. Contact the chamber for more information at (413) 773-5464; www.franklincc.org

• June 27: Annual Meeting and Legislative Breakfast, 7:30-9 a.m., at Terrazza Ristorante, Country Club Road, Greenfield. Elected state officials and chamber election of officers. Tickets: $13 for chamber members, $15 for non-members. Contact the chamber for more information at (413) 773-5464 or www.franklincc.org

GREATER EASTHAMPTON CHAMBER OF COMMERCE
www.easthamptonchamber.org
(413) 527-9414

• June 12: Networking by Night Business Card Exchange, 5-7 p.m.,  North Country Landscapes and Garden Center, One Main Road (Route 66), Westhampton. Sponsored by Innovative Business Systems. Door prizes, hors d’ouevres, and host beer and wine. Tickets: $5 for members, $15 for future members.

• June 16:
Move the Mountain Networking Event, 4:30-7 p.m., at Holyoke Country Club, Country Club Road (off Route 5), Holyoke. Join with Greater Easthampton and Greater Holyoke chamber members as we ‘move the mountain’ to network together. Presented by the Greater Easthampton Chamber of Commerce and the Greater Holyoke Chamber of Commerce. Door prizes, hors d’oeuvres, and cash bar. Cost: $10 for Greater Easthampton and Holyoke chamber members, $15 for non-members.

GREATER HOLYOKE CHAMBER OF COMMERCE
www.holycham.com
(413) 534-3376

• May 19: 46th Annual Chamber Cup 2014 Golf Tournament, starting at 10:30 a.m. at Wyckoff Country Club, 233 Easthampton Road, Holyoke. Registration and lunch at 10:30 a.m.; shotgun start at noon (scramble format); dinner following game with elaborate food stations catered by the Log Cabin.  Cost: $125 per player includes lunch, 18 holes of golf, cart, and dinner. Dinner only: $25. Winner awards, raffles, and cash prizes follow dinner. Tournament sponsors: the Log Cabin and PeoplesBank. Corporate sponsors: Dowd Insurance, Goss & McLain Insurance Agency, Holyoke Gas & Electric, Mountain View Landscapes, Holyoke Medical Center, People’s United Bank, and Resnic, Beauregard, Waite & Driscoll. For reservations, call the chamber Office at (413) 534-3376 or register online at holyokechamber.com.

• May 28:
Greater Holyoke Chamber of Commerce Annual Meeting, 5 p.m., at the Delaney House. Sponsored by the Greater Holyoke Chamber Corporate Leaders. The program will be followed by the presentation of the Fifield Award celebrating the volunteer of the year. Join elected officials as they award various proclamations to the esteemed recipient. Networking and cocktails begin at 5; business meeting and elections are at 5:30, followed by dinner at 6. The program will include the chamber’s plan for 2014-15, an overview of how the chamber is working for its members, and a salute to new members. Admission: $30 in advance, $40 at the door. The public is invited to attend.

GREATER NORTHAMPTON CHAMBER OF COMMERCE
www.explorenorthampton.com
(413) 584-1900

• May 19: Bitcoin Informational Seminar, 3-4 p.m., at the Forbes Library,  20 West St., Northampton. Sponsor: Greater Northampton Chamber of Commerce. Special guest: Jesse Vanek. In this seminar, we will cut through the hype and examine basic Bitcoin concepts, including a review of arguments for and against this powerful, often misunderstood, and potentially disruptive new technology. Designed for those who wish to better understand the potential risks and rewards of using, investing in, and accepting Bitcoin as payment for goods and services, this class is intended to provide a sound introduction that enables participants to make informed decisions about Bitcoin, for the benefit of themselves and their businesses. The program is free, but pre-registration is required. To register, call (413) 584-1900 or e-mail [email protected].

• June 4:
Arrive@ 5, 5-7 p.m., at Black Birch Vineyard. Sponsored by Johnson & Hill Staffing Services, the Creative, and viz-bang! Cost: $10 for members, $15 for non-members. Register at [email protected].

• June 19: “The Art of Small Business: Pricing,” 9-10:30 a.m. Hosted and sponsored by the Greater Northampton Chamber of Commerce, 99 Pleasant St., Northampton. Special guest: Don Lesser of Pioneer Training. Lesser has been a consultant and business owner for more than 30 years. His companies have grown and shrunk and grown again, and the nature of his business has changed over the years. “The Art of Small Business” contains the insights and techniques that have contributed to his success. Highlights: Apple never discounts. Clothing stores build in a series of discounts to the initial price. Consulting companies use various techniques to avoid quoting an hourly rate. Law firms typically quote an hourly rate and stick to it. How do you determine what rate you should charge for your time? Too high, and you scare clients away; too low, and your clients undervalue your work. There is an art to setting a price for your work. What is a livable rate for your work? What is the range of rates for your work in your market? How do you price a job, and how do you cover add-ons and other changes? Do you have separate rates for different types of clients? What about donating services? How do you negotiate rates with a potential client? This workshop covers the process of determining your rate and sticking to it. Cost: $20 for members, $25 for non-members.

NORTHAMPTON AREA YOUNG PROFESSIONAL SOCIETY
www.thenayp.com
(413) 584-1900

• June 12: Nonprofit Board Fair, 5 p.m. at the Smith College Conference Center, 51 College Lane, Northampton. Learn about, connect with, and help lead local nonprofits. Nonprofits count on volunteers like you to lead them to success. The United Way of Hampshire County and NAYP have once again partnered to host the Nonprofit Board Fair, a signature event featuring nonprofits throughout the Pioneer Valley whose leadership will be on hand to talk to interested candidates about serving on their organizations’ boards of directors. There will be a variety of organizations from large to small, representing a mix of essential services, including economic security, community building, children and education, the environment, health and disabilities, elder care, the arts, and advocacy and access. This event is ideal for younger professionals seeking this type of engagement for the first time, as well as seasoned professionals with prior board experience.

GREATER WESTFIELD CHAMBER OF COMMERCE
www.westfieldbiz.org
(413) 568-1618

• May 19: “Prime Rib & Poker!” Annual Golf Tournament, at Shaker Farms Country Club. Registration is a 10 a.m., with a shotgun start at 11. Visit the chamber’s website’s for information on this annual event. Sponsorship opportunities are still available. Call Pam at the chamber office for more information at (413) 568-1618.

• June 2: Mayor’s Coffee Hour, 8-9 a.m., at Baystate Dental, 29 Broad St., Westfield. Join Mayor Dan Knapik for an informal talk about Westfield. Free and open to the public, but call Pam at the chamber to register at (413) 568-1618.

• June 11:
After 5 Connection, 5-7 p.m., at Westfield Bank, 462 College Highway, Southwick. Sponsored by Pro Tours & Cruises of Southwick. Great connection opportunities. Complimentary refreshments provided. Walk-ins are welcome. Cost:  $10 for members, $15 for non-members (cash at the door). To register. call Pam at the chamber at  (413) 568-1618.

• June 12: Chamber’s Spring Marketing Speaker Series 2, 8:30-11 a.m., at the Holiday Inn Express, 39 Southampton Road, Westfield. Topic: “E-mail Marketing for Success: Creating Effective Newsletters & Announcements.” Speaker:  Liz Provo, authorized local expert for Constant Contact. Cost: free to chamber members, $25 for non-members. For more information, call Pam at the chamber office at (413) 568-1618.

• June 20: June Breakfast, 7:15-9 a.m., at the Ranch Golf Club, 65 Sunnyside Road, Southwick. Sponsors: platinum, First Niagara; gold, United Bank; silver, United Way of Pioneer Valley. Speaker: Superintendent of Schools Dr. Suzanne Scallion. Cost: $25 for members, $30 for non-members. Consider donating a raffle prize. To register, call Pam at the chamber at (413) 568-1618.

• June 25: Chamber’s Spring Marketing Speaker Series 3, 8:30-11 a.m., at the Holiday Inn Express, 39 Southampton Road, Westfield. Topic: “You’re Social. Now What? Is It Working?” Speaker: Liz Provo, authorized local expert for Constant Contact. Cost: Free to chamber members, $25 for non-members. For more information, call Pam at the Chamber office at (413) 568-1618.

• June 27: Local Legislative Luncheon, 11:30 a.m. to 1 p.m., at Tekoa Country Club, 459 Russell Road, Westfield. The luncheon is for the chamber communities of Blandford, Chester, Granville, Huntington, Montgomery, Russell, Southwick, Tolland, Westfield, and Woronoco. The state legislators for each community have been invited to speak. Sponsorship opportunities are available. Cost: TBA. For more information, call Pam at the chamber office at (413) 568-1618.

PROFESSIONAL WOMEN’S CHAMBER
www.professionalwomenschamber.com
(413) 755-1310

• June 3: PWC Woman of the Year, 5:30 p.m., at the Castle of Knights, 1599 Memorial Dr., Chicopee. Honoring Carol Campbell, president, CEO, and founder of Chicopee Industrial Contractors. Reservations cost $55. Register online at www.myonlinechamber.com or by contacting Cecile Larose at [email protected].

• June 10: PWC Ladies Night Member Reception, 5-7 p.m., at Fathers & Sons, 989 Memorial Ave., West Springfield. Enjoy complimentary wine and refreshments. Reservations are free. To register, e-mail Dawn Creighton at [email protected].

WEST OF THE RIVER CHAMBER OF COMMERCE
www.ourwrc.com
(413) 426-3880

• May 21: Networking Lunch, noon to 1:30 p.m., Kaptain Jimmy’s in Agawam. You must be a member or guest of a member to attend. Enjoy a sit-down lunch while networking with fellow chamber members. Each attendee will get a chance to offer a brief sales pitch. The only cost to attend is the cost of your lunch. Attendees will order off the menu and pay separately the day of the event. Please note that we cannot invoice you for these events. For more information, contact the chamber office at (413) 426-3880 or e-mail [email protected].

• June 11: Wicked Wednesday, 3-6 p.m., at Six Flags New England. Wicked Wednesdays are monthly social events hosted by various businesses and restaurants. These events bring members and non-members together to network in a laid-back atmosphere. For more information or for tickets, contact the chamber office at (413) 426-3880 or e-mail [email protected].

• June 19: Annual Breakfast Meeting, 7-9 a.m., at Chez Josef, Agawam. Sponsored by OMG and Development Associates. The event will kick off with the welcoming of new chairman John Weiss and the incoming WRC board of directors. Cost: $25 for chamber members, $30 for non-members. For more information and for tickets, contact the chamber office at (413) 426-3880 or e-mail [email protected].

• August 18: Annual Golf Tournament, at the Ranch Golf Course, Southwick. Registration is at 11:30 a.m., with lunch at noon and a shotgun start at 1 p.m. Cost: $125 for golf and dinner. For more information or for tickets, contact the chamber office at (413) 426-3880 or e-mail [email protected].

Cover Story
Online Courses Increase Enrollment and Visibility for Local Colleges
September 18, 2006 Cover

September 18, 2006 Cover

Online courses began as static Web sites and E-mail between students and faculty, but now they’re dynamic, comprehensive, and increasingly popular. As a result, they’re changing the way students learn and the way colleges teach.

At Holyoke Community College, students have the option of taking a number of courses online, from management to meteorological science.

Dr. Colin Cavell teaches U.S. National Government online for HCC, a popular class that has only one hitch: sometimes, his students have to keep the time difference in mind when E-mailing him with a question, at his home office in the Kingdom of Bahrain.

Cavell’s class is a textbook example of the flexibility afforded by online learning.

Online courses, now more commonly referred to as ‘distance learning’ or distance education, are an increasingly prevalent aspect of the American system of higher education. Most students enrolled at traditional four-year and community colleges will take an online course during their college career, or at least take a course that includes online components, such as presentations, study guides, or quizzes.

Distance learning presents many opportunities for students — they take courses at colleges across the country or around the world — and challenges for educators, who are adopting to a new way to teach traditional and non-traditional subjects.

Those closely involved with the evolution of distance learning at colleges and universities say that it’s not likely online courses will ever fully replace traditional classroom settings completely. But they don’t take the numbers of students using online classes to manage, augment, or complete their educations lightly, either.

Brick and Click

Gloria Defillipo, Dean of Distance Education at Holyoke Community College, said about 50% of the college’s total enrollment take advantage of some online component each semester, and that’s not including students in traditional classes who take advantage of so-called ‘Web enhancements.’

“We can’t possibly measure how many classroom courses also use online aspects to enhance the course – that’s too widespread,” she said. “But students can earn their degrees entirely online, or take part in ‘brick and click,’ hybrid courses that have online and classroom components. The numbers of those students is definitely increasing, and there is a big future for distance learning.”

HCC, which introduced its first distance education-based courses in 1999 (“they were basically notes posted online and links to Web sites,” said Defillipo), now offers five degrees and five certificates that can be obtained solely online, as well as 19 degrees that can be earned through a track that is 80% virtual.

Defillipo added that the majority of students enrolled in those courses of study live close to the college, and use distance education to study in a way that meets their learning style better than a classroom environment, or to help juggle an already busy work or family schedule. Some, however, utilize HCC’s online education system from beyond the Pioneer Valley. Students living in different parts of the state, including the Berkshires, Cape Cod, and Boston’s South Shore are currently enrolled, while others continued their education at HCC after a move – one HCC student is earning college credit while on military duty in Iraq.

“It definitely gets our name out there in a way we never could before,” said Defillipo. “But one of the biggest positives about distance learning is that education can continue even after life has moved you.”

Quiet as a Mouse

That could be one reason, she added, for the continued growth of distance learning, as well as the acceptance thereof in the world of higher education. Once relegated to correspondence courses and online schools such as the University of Phoenix, distance learning is now a very real, and very large, part of the American college system. Harvard University, for instance, created its extension school nearly a century ago, to offer continuing education courses for both credit and enrichment; its distance education division is now one of the school’s largest offerings. That shift has some real backing, nationally, too – the United States Distance Learning Association in Boston currently includes 27 state chapters and a number of for-profit sponsors who contribute up to $30,000 each annually to the cause.

Locally, every college has some type of online presence in terms of course offerings. In addition to HCC’s expansive set of programs, American International College, for instance, introduced a blended master’s degree program for its nursing students that takes place largely online.

And UMass is leading the country as well as the area in the field of distance learning. UMassOnline, its distance learning division, saw a 32% increase in program revenue during the 2005-2006 academic year, bringing in $22.9 million, and enrollment increased by 23%.

David Gray, UMassOnline CEO, said he attributes some of that growth to program expansion – 28 new programs were launched this past academic year alone.
“We continue to see impressive growth in online enrollment,” said Gray, “largely due to the quality and diversity of our academic programming. Our faculty and staff are committed to fostering an innovative and rich learning environment.”

Gray explained that the new programs created were a response to consumer demand and a need to fill niche markets. Two graduate-level counseling programs were added, for instance, as well as a masters program in Gerontology, a bachelor of arts completion program, a behavioral intervention in autism certificate program, a forensic criminology certificate program, and a plastics engineering certificate program.

“We are particularly pleased that plastics engineering is now available entirely online,” he said. “The program is one of a kind in the United States; offering it online enables us to serve a niche market, but with a global reach.”

On the Homepage

But distance learning is not just a tool to reach markets far from the bricks and mortar of a college campus. Debbie Bellucci, Dean of the School of Continuing Education and Distance Learning at Springfield Technical Community College, said while the majority of students who take advantage of online offerings at STCC are local, she too sees firsthand the vast growth in the field of distance learning, and the challenges that creates for colleges of all sizes.

“In 1999, we started with three courses, that were mainly lecture notes on a static site,” said Bellucci. “Interaction occurred outside of the course via E-mail.”

But now, STCC offers several courses with a Web component, including a liberal arts degree that can be achieved entirely online. That has created a major focus at STCC to constantly improve the online courses, but also the delivery and accessibility thereof. And that, Bellucci said, must be done within the same framework and set of standards applied to traditional courses.

The prime differences between online offerings at traditional institutions and most universities and schools that function entirely in a virtual environment, said Bellucci, are that colleges like STCC are accredited, often employ existing faculty to administer distance learning courses, and usually offer the course both online and in a classroom, to meet the needs of various students.

“Here, online courses also run a full, regular semester,” she added. “That means the program cannot be as self-paced as some online courses that can be taken outside of traditional academe. Students can complete their work anywhere, anytime within a given week, but after that there are certain parameters. When Saturday comes, that homework, or discussion board post, or quiz has to be posted.”

In addition, Bellucci said many colleges are now being called upon to draft specific policies for their distance learning programs, in order to address issues that may arise as well as further improve the online learning experience.

Discussion boards, for instance, provide an important tool for effective distance learning – they mimic classroom discussions, and consequently student comprehension levels, better than e-mails between student and instructor. But while they provide for multi-faceted conversations, Bellucci said, those conversations are taking place among a faceless audience and a class of students that often haven’t met each other, or their professor.

“The aim with discussion boards is to get students to comment with the instructor serving as a moderator,” she explained. “Instructors can allow students to exchange ideas, while also stopping tracks of discussion that are off-topic and correct misconceptions.

“But sometimes, that can lead to discussion boards becoming complaint boards, or debates get too heated or off-course,” she noted, adding that the problem prompted STCC to instate a ‘civility policy’ for distance education students.

Quizzes and final exams also pose a challenge for online faculty, who must essentially assume that any test administered online is an open-book test.

“Typically, that means instructors have to be more creative about how they set up the exams,” said Bellucci, explaining that true or false questions are given less frequently, while essays and short-answer questions better test a student’s overall comprehension.

Live and Learn

And communication between faculty and students is always encouraged, added Defillipo, who said distance learning allows for equal treatment for all students, whether they are studying in Holyoke or Iraq, or learning from a professor also in the Middle East.

“Learning doesn’t have to stop anymore when things change,” she repeated. “It can just keep going, wherever life takes you.”

Jaclyn Stevenson can be reached at[email protected]

Chamber Corners Departments

ACCGS
www.myonlinechamber.com
(413) 787-1555
• Jan. 28: ACCGS Pastries, Politics, and Policy, 8-9 a.m., at the Roger L. Putnam Vocational Technical Academy, 1300 State St., Springfield. Join us for a roundtable discussion with Springfield Schools Superintendent Daniel Warwick. Reservations are $15 for members, $25 for general admission, which includes continental breakfast. Reservations may be made online at www.myonlinechamber.com or by contacting Cecile Larose at [email protected].
• Feb. 5: ACCGS Business@Breakfast, 7:15-9 a.m., at the Carriage House, Storrowton Tavern, 1305 Memorial Ave., West Springfield. Speed networking is a high-octane way to work the room. Attendees get 60 seconds to make their best elevator pitch in a round-robin format. This is a members-only event. No breakfast served after 7:45 a.m., and no admittance after 7:55 a.m. Reservations are $20 and may be made online at www.myonlinechamber.com or by contacting Cecile Larose at [email protected].
• Feb. 12: ACCGS Lunch ’n’ Learn, 11:30 a.m. to 1 p.m., at Lattitude, 1338 Memorial Ave., West Springfield. “Yabba Dabba Doo: the Art of the Brand.” The creative team at the full-service marketing and advertising agency of Andrews Associates will take attendees through a comprehensive look at branding, best practices to create an effective and compelling brand, and how to win customer loyalty through branding. Reservations are $20 for members, $30 for general admission, and may be made online at www.myonlinechamber.com or by contacting Cecile Larose at [email protected].
• Feb. 24: ACCGS Outlook 2014, 11:30 a.m. to 1:30 p.m., at the MassMutual Center, 1277 Main St., Springfield. Featuring Ed Henry, Fox News Channel’s chief White House correspondent. Reservations are $50 for members, $70 for general admission. Deadline for reservations is Feb. 17.  Presented by Health New England and sponsored by Eastern States Exposition, MassMutual Financial Group, PeoplesBank, United Personnel, and Western Massachusetts Electric Company. Reservations may be made online at www.myonlinechamber.com or by contacting Cecile Larose at [email protected].

AMHERST AREA CHAMBER OF COMMERCE
www.amherstarea.com
(413) 253-0700

• Feb. 12: Chamber Breakfast, 7:15-9 a.m., at the Hadley Farms Meeting House, 41 Russell St., Route 9, (in the Hampton Village Barn Shops). Sponsored by the Franklin Hampshire Career Center. Cost is $15 for members, $20 for non-members. To register, e-mail [email protected], or call (413) 253-0700.
• Feb. 26: Chamber After 5, 5-7 p.m., at Cowls Building Supply, 125 Sunderland Road, Amherst. Tickets are $10 for members, $15 for non-members.

CHICOPEE CHAMBER OF COMMERCE
www.chicopeechamber.org
(413) 594-2101

• Feb: 19: February Salute Breakfast & Annual Meeting, 7:15-9 a.m., at the MassMutual Learning & Conference Center. Cost is $20 for members, $26 for non-members. Reservations may be made online at www.chicopeechamber.org.
• Feb. 26: February Business After Hours, 5-7 p.m., at  Elms College, 291 Springfield St., Chicopee. Cost is $5 for members, $15 for non-members. Reservations may be made online at www.chicopeechamber.org.

GREATER EASTHAMPTON CHAMBER OF COMMERCE
www.easthamptonchamber.org
(413) 527-9414

• Feb. 4: GRIST (Get Real Individual Support Today) meeting, at 9 a.m. Are you a business of one? Are you a small-business owner without your own marketing department? Do you ever wish you had someone to toss around some ideas with about growing your business? GRIST is a new chamber member benefit, an ongoing small group for folks who want to meet regularly to share ideas and get advice on the daily challenges of running a successful business. Like the proverb ‘all is grist for the mill,’ we feel that any idea or word of advice that one business person can share with another is of potential value in helping each other’s business grow. Hosted by the Greater Easthampton Chamber of Commerce, 33 Union St., Easthampton. RSVP to Fran Fahey at [email protected] or Derek Allard at [email protected] to join the group. Call Fahey at (413) 529-1189 or Allard at (413) 282-9957 to find out more.

GREATER HOLYOKE CHAMBER OF COMMERCE
www.holycham.com
(413) 534-3376

• Jan. 30: Marketing Roundtable Workshop, 8:30-10 a.m., at the chamber office. This unique roundtable event is designed to foster informative discussions among business owners and marketing professionals as well as brainstorm new ideas to help with revenue-producing initiatives. Cost is $10 for members, $20 for non-members. A continental breakfast is included in the price. Call the chamber at (413) 534-3376 to register or visit holyokechamber.com to sign up.
• Feb. 13: Chamber Table Top Workshop: “How to Get People’s Attention and Attract Them to Your Table,” 8:30-10:30 a.m., in the chamber conference room. A no-nonsense informational session on how to set up your booth, how to add visual interest, and what to do to keep potential customers engaged. Cost is $10 for members.
• Feb. 19: Chamber After Hours, 5-7 p.m., at Wistariahurst Museum, 238 Cabot St., Holyoke. Admission is $10 for members, $15 cash for non-members.
• Feb. 26: Holyoke Chamber Economic Development Breakfast, 8-10 a.m. (Save the date. Location to be determined.) Hear about local projects and how they will affect local businesses. Cost is $26 for members, $35 for non-members, which includes a buffet breakfast. Call the chamber at (413) 543-3376 to register, or visit holychamber.com to sign up.

GREATER NORTHAMPTON CHAMBER OF COMMERCE
www.explorenorthampton.com
(413) 584-1900

• Jan. 28: Nonprofit Marketing Roundtable 2014 Workshop, 8-9:30 a.m. at the Greater Northampton Chamber of Commerce, 99 Pleasant St., Northampton. Presented by the Creative Marketing Group. Struggling to gain visibility with your target audience? Are your marketing materials producing tangible results? Are your best messaging ideas living only in your head? The chamber has help on the way. Three women business owners — Janice Beetle, Ruth Griggs, and Maureen Scanlon of the Creative, a marketing and communications collaboration in Northampton — will lead a nonprofit flash marketing workshop. They will meet with business owners, listen to your marketing and communications concerns, and help you brainstorm practical, professional solutions on the spot. Learn more about how to strategize, advertise, brand, and promote your business; reach the media; and maximize your message in person, in print, and online. The workshop is free, but pre-registration is required, and space is limited. To register, contact Jasmin Tomic at (413) 584-1900 or [email protected].
• Feb. 18: Incite Information Lunch, 11:30 a.m. to 1 p.m., at the Delaney House, Grand Ballroom, 3 Country Club Road, Holyoke. Hosted by the Greater Northampton Chamber of Commerce and sponsored by United Personnel.
Guest Speaker: Richard Davey, secretary and CEO of the Mass. Department of Transportation. Introduction by state Rep. Joseph Wagner, and moderated by Tony Cignoli. Cost is  $20 for members, $30 for non-members. RSVP to the chamber at (413) 584-1900 or [email protected].

GREATER WESTFIELD CHAMBER OF COMMERCE
www.westfieldbiz.org
(413) 568-1618

• Feb. 3: Mayor’s Coffee Hour, 8-9 a.m., at Mestek, 260 North Elm St., Westfield. For more information, contact the chamber at (413) 568-1618.
• Feb. 12: After 5 Connection, 5-7 p.m., at Armbrook Village, 551 North Road, Westfield. For tickets and more information, call the chamber at (413) 568-1618.
• Feb. 13: Men Are from Mars, Women Are from Venus, 6:30 p.m. Spend Valentine’s Eve at CityStage with your date — the chamber. Enjoy complimentary food and a cash bar in the CityStage Member’s Lounge, get great seats to the performance, and parking is free in the Columbus Center Parking Garage, all for the discounted price of $30 per ticket. Chamber reception, catered by Nora’s Restaurant of Southwick, begins at 6:30 in the CityStage Member’s Lounge. Show begins at 7:30. You can also take part in a drawing for a necklace, valued at $120, donated by Andrew Grant Diamond Center. Sponsored by Comcast Business and Andrew Grant Diamond Center. Thanks to our sponsors, 100% of the $30 ticket cost goes back to the Greater Westfield Chamber of Commerce. For tickets, contact Pam at the chamber office at (413) 568-1618, or e-mail [email protected].

NORTHAMPTON AREA YOUNG PROFESSIONAL SOCIETY
www.thenayp.com
(413) 584-1900

• Feb. 13: February Networking Social, 5 p.m., at the UMass Amherst Fine Arts Center.

PROFESSIONAL WOMEN’S CHAMBER
www.professionalwomenschamber.com
(413) 755-1310

• Feb. 11: Professional Women’s Chamber Ladies Night, 5-7 p.m., at
Kate Gray Boutique, 749 Maple Road, Longmeadow. Seize an opportunity to network socially with other female professionals in a casual and unique setting. Reservations are required; contact Dawn Creighton at [email protected]. The Professional Women’s Chamber is an affiliate of the Affiliated Chambers of Commerce of Greater Springfield.

WEST OF THE RIVER CHAMBER OF COMMERCE
www.ourwrc.com
(413) 426-3880

• Jan. 28: West of the River Chamber of Commerce tour of West Springfield High School and coffee with Mayor Edward Sullivan. The tour starts at 7 a.m., and coffee with the mayor starts at 8 in the school’s cafeteria. Please join us to hear first-hand from Sullivan about key issues and to get an update on important projects. The mayor also welcomes any questions you may have.  Coffee with the mayor is free, informative, and open to the public.
• Feb. 5: Wicked Wednesday, 5-7 p.m. at Crestview Country Club. Wicked Wednesdays are monthly social events, hosted by various businesses and restaurants. These events bring members and non-members together to network socially in a laid-back atmosphere. Cost: free for chamber members, $10 for non-members. Event is open to the public, but non-members must pay at the door. For more information, contact the chamber office at (413) 426-3880 or e-mail [email protected].
• Feb. 26: West of the River Chamber of Commerce Legislative Breakfast, 7-9 a.m., at Storrowton Tavern’s Carriage House, West Springfield. Cost: $25 for chamber members, $30 for non-members. For more information, contact the chamber office at (413) 426-3880 or e-mail [email protected].

YOUNG PROFESSIONAL SOCIETY OF GREATER SPRINGFIELD
www.springfieldyps.com

• Feb. 20: Third Thursday, 5-7 p.m., at Samuel’s at the Hall of Fame. This is one of our most well-attended Third Thursdays. Check out the restaurant’s recently revamped menu, which now offers 51 tapas dishes to choose from, at samuelssportsbar.com. Community spotlight: Voices from Inside. For 15 years, Voices from Inside (www.voicesfrominside.org) has been helping women who are or were incarcerated to find their voice, connect with the community, and become leaders. This event is open to everyone. Feel free to invite your friends by clicking ‘Select Guests to Invite’ in the top left corner of the event page. This event, as always, is free for YPS members and $10 for non-members, which includes food and a cash bar.

Sections Supplements
Online Banking Services Surge in Popularity

Karen Buell

Karen Buell says banks are being challenged to recognize what tech-savvy customers want, and then provide it.

When online banking was introduced about a decade ago, some people predicted the eventual death of physical branches, while others wondered if people would ever be comfortable transacting business on their home computer. Neither has proven to be true. In the past couple of years especially, Internet banking has taken off, and not just among the younger, tech-savvy crowd. Yet, bank administrators say it doesn’t threaten to close teller windows, as customers simply do more business than they used to through multiple channels. But online banking has created a new competitive challenge — one that area banks are excited to take on.

When it comes to banking, Karen Buell knows how the younger generation thinks. That’s because she’s one of them.
“I’m Generation Y, and I haven’t been to the bank in years — I work at one, but that doesn’t count, does it?” said Buell, Internet branch manager for PeoplesBank. So she regularly asks herself what features she’d like to see in an online banking platform.
“Really, my job is to make sure that anything we can do in our branches can be done online,” she told BusinessWest. “Anything that can be done in person, you should to be able to do at home, 24 hours a day. We know that convenience is the key.”
That convenience is becoming more of a priority for an increasingly tech-savvy consumer base at Peoples and other regional banks. And Buell — as well as others we spoke with — said it’s not just younger customers moving to the Internet to do much of their banking.
“If you asked me a year and a half ago, I’d have said it’s mostly the younger generation, but it’s across the board now,” said Kelly Ryan, vice president of Operations for Berkshire Bank. “I think it’s convenient; it’s 24/7 access, having the information right at your fingertips.”
Lynn Starr, vice president of Systems and Operations at Easthampton Savings Bank, is seeing the same trend — specifically, more banking customers of all ages switching to online banking.
“I also think people are becoming increasingly comfortable with online shopping, using the Internet to search for products, just more comfortable with the electronic world, so to speak,” she explained. “So we see a wide spectrum of customers, from 18 to 65 or 70, using our online platform. It just depends on how comfortable they are with technology and how much they’ve adopted it in other areas of their lives. We don’t see it happening only in the younger generation, but across all demographics.”
That means that online banking has become more than just an innovative offering used by a small number of customers; it’s now a competitive issue, a feature increasingly seen as necessary. And that has required a shift in what services banks offer and how they market themselves to an increasingly tech-savvy clientele.

Logging On
According to a survey sponsored by Fiserv and conducted by Harris Interactive, more than 80% of households with Internet access last year used it for online banking services: to access balances, check account history, transfer money between accounts, or pay bills at a bank Web site — and the number continues to grow rapidly. Among those surveyed, 41% of online banking users said they planned to pay more bills online at their financial institution’s Web site in the coming months.
The major reasons survey respondents said they prefer to pay bills online included speed (79%), ease of use (72%), cost savings on stamps (71%), and control over the timing of payments (71%). In addition, 49% of consumers who use online bill pay said they are less likely to switch banks due to their experience, up from 43% the previous year.
“We believe that consumers will continue to conduct more and more of their financial activities online,” said Geoff Knapp, vice president of Online Banking & Consumer Insights for Fiserv. “Online banking and bill payment is a free service, and a convenient and environmentally friendly way to bank. Consumers are actively becoming fans of the user-friendly, secure services financial institutions are implementing.”
Ryan called Berkshire Bank’s online channel “robust,” noting that, “on the personal side, you can pay bills, check account balances, transfer funds between checking and savings, and get images and copies of cleared checks. But our major project recently has been FinanceWorks, an online financial-management tool for personal Internet banking. We had no marketing on it at first, but close to 1,800 hits in the first 24 hours. The product just sold itself.”
FinanceWorks allows customers to manage all their accounts — even those from other banks — with a single login, create and monitor budgeting categories to show where money is being spent, monitor recurring transactions, and remind the customer when bills are due, among other features.
“My total goal is to look at the infrastructure we have internally, then look at the Internet banking platform and keep it robust,” Ryan said, echoing Buell’s priority of making sure customers have access to as many services online as those who visit the branch — and, in the case of features like the budgeting tool, even more. “We do it because we have to be competitive.”
Fedelina Madrid, vice president and senior marketing officer for Berkshire Bank, added that many banks have a similar structure to their basic online services — again, to stay competitive in an area customers have come to expect — but her institution also offers customers online access to all the bank’s financial services, including investment and wealth-management products.
“Customers expect online banking,” she said, “but when we add network services, we move more customers our way.”
FinanceWorks has also been a hit at PeoplesBank, where customers appreciate the way it aggregates all accounts in one place, so they can see balances and account histories, and are able to set budgets and track spending habits and savings goals, Buell said.
“So if you go to Dunkin Donuts, it’s automatically categorized as dining or coffee, and you can set up a budget for that expense. If you want to spend only $20 a month on coffee and no more, you can tell if you’re close to that goal or exceeding it. It’s a helpful tool for budgeting and tracking. If people see us as a resource to help them manage their money most effectively with the best options, hopefully they’ll choose us.”

Secure Transactions
At Easthampton Savings Bank, “online banking is certainly becoming a much more popular option,” Starr noted. “It’s becoming more widely accepted as people become more comfortable online. We’ve structured our program so that you can do online what you can do in the branch. You can even open up many types of deposit accounts, apply for consumer and mortgage loans, and receive e-statements.”
Those are popular, Starr continued, partly because they give customers instant access to recent activity every time they log in, so they’re not waiting for a mailed statement to discover potential problems, like fraudulent use of their account. Ryan added that eliminating mailed statements, an option many banks offer, also eliminates the risk of the information being stolen out of a mailbox, a factor in identity theft. It also cuts down on paper waste and was part of Berkshire Bank’s recent ‘going green’ push, Ryan said.
Still, when most people think of online banking, they think of convenience, Buell said. “Within our online banking channel, we offer bill payment, transfers, account history, check images, e-statements, things like that,” she noted. “We also offer Direct Connect to Quicken for personal accounts, which allows you to manage your money a little easier, because you don’t have to manually enter all the data.”
Buell was also proud of the next step in online banking — mobile banking, which can be conducted on a wireless device.
“It’s a scaled-down version of online banking, but it allows for one-time bill payment and transfers on the personal side,” she explained. “We’re finding that more and more people are doing things from their mobile device; they want to do things straight from their phone. So our mobile banking adoption has grown immensely; we launched an actual application for the iPhone earlier this year, and since then, our mobile banking option has advanced even further.
“It’s important that we provide all these options,” Buell continued. “We know the demand is there; we just have to bring products to market to meet the demand.”
She noted that it’s a challenge to be among the first to bring products to market, but at the same time, that’s how banks differentiate themselves from their competition — and the online world has certainly become ground zero for that sort of competition.
So, will online banking eventually mean the death of branches? Starr doesn’t think so.
“It’s just another channel,” she said. “When ATMs came out in the late ’70s and early ’80s, we heard that ATMs will be the death of branches, the death of the lobby. And when online banking appeared a decade ago, we heard the same thing, that branches would go away. But it’s just another channel by which customers can do business with us. Some use only the ATM, some use only branches, some use online banking, and some use all of them.”
Starr noted that, unlike the days before Internet banking and especially before ATMs, when people would do more business in each trip to the bank, customers tend make more transactions today and do a little business at a time. In that way, she said, branches will continue to thrive.
But that doesn’t make the virtual world any less intriguing, Buell said.
“It’s an exciting job,” Buell told BusinessWest, “especially in a world where technology is progressing so quickly. Every day brings new challenges and new success. It’s all about creating convenience for the customer. Sometimes I step back and say, ‘how would I want to do this?’”
Good question — especially coming from someone who never goes to the bank.

Joseph Bednar can be reached
at [email protected]

Construction Special Coverage

Framing the Issue

Few industries have been immune to the supply shortages and rising costs that have plagued the world economy over the past few months, but construction is especially vulnerable, relying heavily on materials — most notably lumber and steel, but dozens more as well — riddled by soaring prices. The good news is that demand for work is high, but many still worry about the long-term implications of a cost problem with no end in sight.

 

By Mark Morris

Early in 2020, several lumber mills and steel plants expected demand for their products to take a nosedive once the pandemic hit, so they slowed down or closed some of their operating plants. Instead, after only a brief hiatus in March, home and commercial construction resumed — and then significantly increased.

For Bob Boilard, vice president of Boilard Lumber, the decreased supply of lumber and growing demand have created multiple challenges. Orders for lumber that once took a week for delivery now have vague timetables and constantly changing prices.

“Pricing right now is set at the time of shipment, so we don’t know exactly what it’s going to cost us until it’s on the back of a truck,” Boilard said.

Because lumber prices change so often, Boilard and dealers like him study the commodity market every day to make sure they stay current. At press time, an eight-foot 2-by-4, used primarily to frame houses and certain commercial buildings, had increased to $11, up from $4 several months ago, a price hike of 175%.

Nick Riley

Nick Riley says shortages are nothing new in construction, but so many types of materials being in short supply at one time is very uncommon.

Construction professionals have called this an unprecedented time. Price hikes and shortages of certain building materials are nothing new to the construction industry, but no one has seen inflation and scarcity of so many supplies that go into building a house or a business.

BusinessWest spoke with several construction managers who said we are currently in a perfect storm of greatly increased demand, COVID-related manufacturing slowdowns, and, literally, storms.

For instance, back in February, ice storms knocked out the power grid in Texas, shutting down several resin plants there and in neighboring Louisiana for several weeks. The resins from these plants are used in a broad range of building products, from adhesives to make plywood to the plastic that insulates electric cables. The resins are also used in many paints and primers.

“This is the first time I’ve seen drastic increases and shortages affect this many products. In the past, we’ve seen oil prices drive up the cost of roofing shingles, but never across the board with nearly every building material.”

Dan Bradbury, director of Sales and Marketing for Associated Builders, said the commodity price he follows closely is cold rolled steel. Most of the structures his company builds are pre-engineered metal buildings for commercial and industrial use.

“Cold rolled steel prices have increased 225% since last August,” Bradbury said. Due to shortages in getting the steel, he tells customers the building they order today will be delivered in about 20 weeks. Before COVID-19, that same project would take 10 to 12 weeks.

Increases and shortages don’t end with commodities, but also affect other materials involved in construction. Craig Sweitzer, co-owner of Sweitzer Construction, said an electrical contractor told him about the price instability of a heavy-duty cable used in commercial applications.

“His supplier would only hold the price for one day,” Sweitzer said. “Usually, our material prices are good for 15 days, so we’re not used to seeing this.”

What makes this time different is the broad array of materials impacted, said Nick Riley, owner of N. Riley Construction.

The price of a basic 2-by-4 has risen by 175% in recent months.

The price of a basic 2-by-4 has risen by 175% in recent months.

“This is the first time I’ve seen drastic increases and shortages affect this many products,” he noted. “In the past, we’ve seen oil prices drive up the cost of roofing shingles, but never across the board with nearly every building material.”

As someone who builds medical and dental offices, Sweitzer uses steel studs in place of 2-by-4 wood studs for interior wall partitions. At one time, the two products were close in price. While prices for both have increased, a steel stud is now far less expensive than wood.

“While the price of a steel stud has increased about 30%, it’s well below the double and triple price hikes we’ve seen with wood,” he said, adding that he’s also experienced shortages in random materials such as joint compound to finish walls, acoustical insulation, and interior doors. “There’s a particular style of door we use that once took a week to get. Now it can take eight weeks, and the price has increased.”

 

Steady On

Despite shortages and price hikes, the construction managers we spoke with are all grateful to have plenty of work scheduled.

“I’m fortunate to be busy, and at the same time, it’s incredibly stressful to keep everyone happy and meet deadlines,” Riley said. “It’s a crazy time right now.”

To manage some of that craziness, he has invested in a new tool, a CRM (customer relationship management) system.

“Through our system, we can keep everyone on the same page, and it allows customers to check in on their project,” Riley said. “By staying in closer contact with our customers, they’ll know immediately about any issues that might slow down a project.”

Managing expectations becomes essential when prices and timelines are uncertain. When someone wants a fast turnaround on a project, Bradbury gives them straight talk. “We’re honest and upfront with our customers as to what’s realistic,” he said.

Some customers have chosen to delay their projects, anticipating that prices may come down. Bradbury said that may work for some, but when a company needs a building to grow their business, they can’t always wait it out.

“My advice is to build it sooner rather than later because we are more likely to see further price increases,” he said. “Also, with lead times so long, the sooner you get in the queue for your project, the better off you’ll be.”

Beyond materials, shortages have also extended to the human element. Riley said finding laborers for home building has always been challenging, and the increased demand for new homes only exacerbates an already-tough situation.

One of the thorniest challenges to solving supply shortages, Boilard noted, involves finding truckers to move the goods. “You can’t get drivers to get behind the wheel of a tractor-trailer. There are lots of trucking jobs open right now, but few people to fill them.”

Construction workers were deemed essential during the pandemic, so their time off the job was brief. Bradbury said the short shutdown allowed his company to retain most of its workers. “Some of our subcontractors have felt labor shortages, but we are grateful that has not had a significant impact on our business.”

When COVID first hit, Sweitzer gave all his employees a raise to make sure they were compensated well enough to stay with his company. “We’ve been lucky because we have an extremely good and loyal crew. I’ve found that good labor is worth the investment.”

 

Looking Ahead

Predictions on when prices and supplies might stabilize is anyone’s guess. Boilard explained that his company determines its lumber-buying needs early in the year, which these days is a real challenge. If a dealer stocks up heavily now only to see prices eventually crash, they are stuck with expensive inventory in a market that no longer supports those higher prices.

This building under construction shows how much cold rolled steel Associated Builders uses in a project.

This building under construction shows how much cold rolled steel Associated Builders uses in a project.

“It’s not a fun time because we have to do a balancing act of meeting our customers’ needs without having too much inventory on hand,” he said.

Riley has seen conflicting predictions about lumber prices dropping either at the end of 2021 or sometime in 2022. He’s seen lumber and electrical wire come down before, but he’s more concerned about other materials that go into building a house.

“In my years in business, when windows, siding, and roofing shingles increase in price, I’ve never seen them come back down,” he said. “I think increases like that are here to stay.”

Bradbury said he can’t predict what will happen in his industry, but he hopes to see the supply of steel catch up to demand by the end of this year. “My best guess is supply will get better and lead times will improve before we see prices start to stabilize.”

Sweitzer noted that he has a degree in management, while his two sons have degrees in economics and business administration, so they often discuss what may lie ahead. And their conversations have been optimistic.

“Markets always find some level of equilibrium, and I believe that will happen in this market,” he said. “Market equilibrium may take a temporary vacation, but it has always returned, and I think it will again.”

Chamber Corners Departments

GREATER EASTHAMPTON CHAMBER OF COMMERCE
www.easthamptonchamber.org
(413) 527-9414

• Jan. 19: Celebrate Success, 5-8 p.m., at the Delaney House, 3 Country Club Road, Holyoke. Join us for the annual meeting and business awards dinner at the Delany House in Holyoke. The chamber will celebrate successes of the past year, and outline plans for the New Year. Awards will be given to Business Person of the Year, Genevieve Brough, Business of the Year, Silver Spoon Restaurant. and Innovative Entrepreneur of the Year, Dandelions. For more information, visit www.easthamptonchamber.org, or call the Chamber of Greater Easthampton at (413) 527-9414.

• Feb. 9: Networking by Night, 5-7 p.m., at Northampton Country Club, 135 Main St., Leeds. Cost: $10/members, $15 /non-members and will include great food, networking and a cash bar. Register online at www.easthamptonchamber.org

GREATER HOLYOKE CHAMBER OF COMMERCE
www.holyokechamber.com
(413) 534-3376

• Jan. 11: The Chamber Coffee Buzz Morning Networking 2017,7:30 -9 a.m., at CareerPoint, 850 High St., Holyoke. The Coffee Buzz is a great way to jump-start your day with the opportunity to meet business and community leaders while enjoying coffee and a light breakfast. Sponsored by Northeast IT Systems, Inc. and United Personnel. Coffee sponsored by Spradley Deluxe Coffee. Cost: Free to the business community.  Sign up online at holyokechamber.com or call (413) 534-3376.

• Jan. 18: Chamber After Hours, 5-7 p.m., at the Children’s Museum at Holyoke, 444 Dwight St. Join us for a casual networking experience at the Children’s Museum of Holyoke. The Chamber Ambassadors are hosting a book drive; bring three new or gently used children’s books and get in for free. Cost: $10/members, $15/non-members. Sign up online at holyokechamber.com.

• Jan. 25: Candidate & Elected Officials Reception, 5-7 p.m. Check the chamber’s website for location. An enjoyable evening where we honor our local and state elected officials. Cost: $25; ticket price includes a light supper. Sign up online at holyokechamber.com

GREATER NORTHAMPTON CHAMBER OF COMMERCE
www.explorenorthampton.com
(413) 584-1900

• Jan. 11: Arrive at 5, 5-7 p.m., at Linda Manor Assisted Living, Leeds. Arrive when you can, stay as long as you can. A casual mix and mingle with your colleagues and friends. Cost: $10 for members.

• Jan. 12: Workshop: Tips, Tricks & Shortcuts in Microsoft Excel, 9 a.m.-11 a.m. Presented by Pioneer Training., and hosted by the  Northampton Chamber of Commerce, 99 Pleasant St. Northampton. This workshop will present our favorite tips, tricks and shortcuts that we have collected and developed over 15 years of teaching and using Microsoft Excel. Topics will include shortcuts for selecting ranges, using Autofill to create a series of dates or numbers, setting the print area, using page break preview, adding headers and footers, and using page layout view Participants are encouraged to bring laptops and follow along with the instructor, but this is not required.  Cost: $35 for members; $45 for non-members. Registration: E-mail [email protected]. Pre-registration is required; space is limited

• Feb. 1: February Arrive @ 5, 5-7 p.m., at Lia Chrysler, Dodge, Jeep, 55 Damon Road, Northampton. Arrive when you can, stay as long as you can. A casual mix and mingle with your colleagues and friends. Cost: $10 for members.

• Feb. 10: Workshop: Introduction to Small Business Accounting on Excel, 9 a.m.-11 a.m. Presented by Pioneer Training and hosted by Northampton Chamber of Commerce, 99 Pleasant St. Northampton. This two-hour workshop is an introduction to small business accounting with Microsoft Excel. We’ll start by introducing accounting concepts such as income and expense tracking, maintaining a balance sheet and profit and loss statement, and forecasting income and expenses. You’ll learn how to load and use of pre-built Excel templates for financial projections, start-up expenses, and a break-even analysis. Cost: $35 for members; $45 for non-members. Registration: E-mail to [email protected]. Pre-registration is required; space is limited

• March 8: March Arrive @ 5, 5-7 p.m., at Delap Real Estate, 158 North King St., Northampton. Arrive when you can, stay as long as you can. A casual mix and mingle with your colleagues and friends. Cost: $10 for members.

• March 9: Workshop: Introduction to Google Apps Docs, Sheets & Forms, 2017, 9-11 a.m.  Presented by Pioneer Training, and hosted by the Northampton Chamber of Commerce, 99 Pleasant St., Northampton. The class is an introduction to Google Apps (Docs, Sheets and Forms) and Google Drive, the online storage location for Google Docs.  In this two-hour workshop, you’ll learn how to set up a local Google Drive folder, which automatically synchronizes with Google Drive on the Web.  You’ll learn to create new documents in the Google Docs format, as well as how to work with Word documents in Google Docs. You’ll learn basic editing and formatting techniques in both Docs and Sheets, and also how to work with Excel files in Sheets. Cost: $25 for members; $35 for non-members. Registration: E-mail to [email protected]. Pre-registration is required; space is limited.

PROFESSIONAL WOMEN’S CHAMBER
www.myonlinechamber.com
(413) 787-1555

• Jan. 18: PWC Tabletop Expo and Luncheon, 11:30 a.m.-1:30 pm., at the Carriage House, Storrowton Tavern, 1305 Memorial Ave., West Springfield. An opportunity to showcase your products and services to the female professional. Reservations for exhibitors are $75 for PWC members, $105 for general admission and includes a draped display table and complimentary attendee lunch.  Reservations for lunch only are $25.00 for PWC members, $35 general admission.  Reservation deadline is Jan. 11.  Reservations may be made online at www.springfieldregionalchamber.com. The Professional Women’s Chamber is a division of the Springfield Regional Chamber.

SOUTH HADLEY & GRANBY CHAMBER
www.shgchamber.com
(413) 532-6451

• Jan. 24: 2017 Annual Meeting, 5:30 p.m., at the Willits-Hallowell, Mount Holyoke College, South Hadley. The South Hadley & Granby Chamber of Commerce cordially invites you to the 2017 Annual Meeting. Cocktails at 5:30 p.m. and a buffet dinner at 6 p.m. It will be fun and informative. Save the date. Please check our website at www.SHGChamber.com for more details as they become available.

SPRINGFIELD REGIONAL CHAMBER
www.myonlinechamber.com
(413) 787-1555

• Jan. 4: Springfield Regional Chamber Business@Breakfast, 7:15-9 a.m., at the Carriage House, Storrowton Tavern, 1305 Memorial Ave., West Springfield. Sponsored by United Personnel. “Special Prescriptions for Success, Happiness and Humor” – Dr. Steve Sobel, motivational speaker, educator and humorist. Cost:  $22.50 for members in advance ($25 at door); $30 for general admission in advance ($35 at door). Reservations may be made online at www.springfieldregionalchamber.com

• Jan. 24: Springfield Regional Chamber Pastries, Politics and Policy, 8-9 a.m., at the TD Bank Conference Center, 1441 Main St., Springfield. State Senate President Stan Rosenberg will give an update on happenings in the Senate with an eye towards the upcoming legislative session. Cost: $15/ for members in advance ($20 at door); $25 for general admission in advance ($30 at door). Reservations may be made online at www.springfieldregionalchamber.com.

WEST OF THE RIVER CHAMBER OF COMMERCE
www.ourwrc.com
(413) 426-3880

• Jan. 12: Google Workshop, noon-1 p.m., at the West Springfield Public Library, 200 Park Ave., West Springfield. Workshop hosted by WRC and SCORE.  Learn how to effectively utilize Google analytics/Adwords to better your company’s online exposure. Light lunch is served. Cost: Free and open to the public. For more information contact the chamber office at (413) 426-3880 or email us at [email protected] or register online: www.westoftheriverchamber.com

• Feb. 9: NEW! Multi-Chamber Lunch N Learn Seminar – Roberts Rules of Order, noon-1:30 p.m., at Storrowton Tavern, 1305 Memorial Ave., West Springfield. Enjoy lunch while learning about Roberts Rules of Order with guest speaker Robert MacDonald.  Cost: $35 per guest;  Sponsorship opportunities are available for this event. Register online: www.westoftheriverchamber.com.  For more information contact the chamber office at (413) 426-3880 or e-mail us at [email protected]

• Feb. 22: Legislative Breakfast, 7-9 a.m., at Springfield Country Club, 1375 Elm St., West Springfield. The breakfast will have a panel of various legislators: State Sen. James Welch, state Sen. Donald Humason, state Rep. Nicholas Boldyga, state Rep. Michael Finn, Mayor of Agawam Richard Cohen, Mayor of West Springfield Will Reichelt.  Sponsorship opportunities available. Register online:  www.westoftheriverchamber.com.  Cost: $30 for members, $35 for non-members. For more information on ticket sales, contact the chamber office at (413) 426-3880 or e-mail us at [email protected].

Chamber Corners Departments

AMHERST AREA CHAMBER OF COMMERCE

www.amherstarea.com
(413) 253-0700

• Feb. 8: Chamber After 5, 5-7 p.m., hosted by Bistro 63 at the Monkey Bar, 63 North Pleasant St., Amherst. Sponsored by UMass Athletics and the Masonic Angel Fund. Come join the Chamber at Bistro 63, a local community-minded business, for some Cajun and Italian cuisine. Cost: $10 for members, $15 for non-members. Register online at www.amherstarea.com.

EAST OF THE RIVER CHAMBER OF COMMERCE

www.erc5.com
(413) 575-7230

• Feb. 9: ERC5 Lunch and Learn in Partnership with the West of the River Chamber, noon to 1:30 p.m., at Storrowton Tavern, 1305 Memorial Ave., West Springfield. Topic: “Robert’s Rules of Order: How to Run an Effective Meeting.” Guest speaker: Robert MacDonald, executive director, Work Opportunity Center Inc. Cost: $35, including a buffet lunch. Register online at www.erc5.com.

• Feb. 17, March 3, March 31: The Dale Carnegie Leadership Course on Transformational Leadership, 8 a.m. to 5 p.m., hosted by Cartamundi, 443 Shaker Road, East Longmeadow. This three-day training is designed for executive senior managers. Cost: $1,600 for members, $1,700 for non-members. (Chamber members: use code 2525 when registering for discount.) To register, e-mail Robert Dickson, president, Dale Carnegie Training, at [email protected] or call (203) 723-9888.

FRANKLIN COUNTY CHAMBER OF COMMERCE

www.franklincc.org
(413) 773-5463

• Jan. 27: January Chamber Breakfast, 7:30-9 a.m., at Chandler’s Restaurant at Yankee Candle Village, 25 Greenfield Road, South Deerfield. An inspiring and humorous presentation that will allow you to gracefully and optimistically embrace the challenges ahead in your business and life. Your attitude will be elevated to new heights. Presenter Dr. Steve Sobel is a nationally known motivational speaker, educator, and humorist and continues to teach at the college level, where he has delivered many commencement addresses, and often speaks to school systems as well as corporate and business groups. His book, The Good Times Handbook: Your Guide to Positive Living and an Exciting Life, has been enjoyed by thousands. Cost: $13 for members if pre-paid or at the door, $14 for members if billed, $16 for general admission. Call (413) 773-5463 to register.

GREATER CHICOPEE CHAMBER OF COMMERCE

www.chicopeechamber.org
(413) 594-2101

• Jan. 26: Business After Hours, 4:30-6:30 p.m., at the Delaney House, 3 Country Club Road, Holyoke. Hors d’oeuvres, cash bar, raffle prizes, and networking. Luke Baillargeon will be in the Mick starting at 6 p.m., and each person who attends the after-hours event will receive 10% off their bill at the Mick if they stay after the event. Cost: $10 for members, $15 for non-members. Register online at www.chicopeechamber.org.

GREATER EASTHAMPTON CHAMBER OF COMMERCE

www.easthamptonchamber.org
(413) 527-9414

• March 9: Networking by Night, 5-7 p.m., at Nini’s, 124 Cottage St., Easthampton. Sponsored by Web-tactics Inc. Cost: $10 for members, $15 for non-members. Register online at www.easthamptonchamber.org.

• March 17: St. Patrick’s Day Luncheon 2017, noon to 2:30 p.m. at Southampton Country Club, 329 College Highway, Southampton. Sponsored by AZ Storage & Properties, Finck & Perras Insurance Agency, and Taylor Real Estate. Join us for a feast of corned beef and cabbage as we celebrate St. Patrick’s Day. This year’s keynote speaker is Northwestern District Attorney Dave Sullivan. Special appearance by The Pioneer Valley Fiddlers. We will also honor the Greater Easthampton Parade Committee Grand Marshals, Mr. and Mrs. Bob Cadieux. We will also recognize 2017 award recipients for the Gallagher Walker Award: Melissa Pike, and the Shamrock Award: Easthampton’s first responders (accepted by Chief Bob Alberti & Chief Motter). Also attending as guests of honor are the 2017 Distinguished Young Women of Greater Easthampton. To register, e-mail the chamber at [email protected].

GREATER HOLYOKE CHAMBER OF COMMERCE

www.holyokechamber.com
(413) 534-3376

• Feb. 8: Economic Development Breakfast, 7:15-9 a.m., at the the Summit View Banquet and Meeting House, 555 Northampton St., Holyoke. Sponsored by Goss & McLean Insurance, United Personnel, United Bank, Holyoke Community College, Hadley Printing, and Marcotte Ford. Guest Speakers include Marcos Marerro, director of Economic Development, Holyoke; Mike Sullivan, town administrator, South Hadley; and Mike Vedovelli, director of Economic Development, Chicopee. Hear how our community local leaders seek to cultivate a strong, sustainable, and economically vibrant community. Cost: $23 for members who sign up before Feb. 4; $28 for non-members, walk-ins, or members who sign up after Feb. 4. Register online at www.holyokechamber.com.

• Feb. 15: Chamber After Hours, 5-7 p.m., at the Holyoke Community College PeoplesBank Conference Room at the Kittredge Center, 303 Homestead Ave., Holyoke. Join us for a casual networking experience. Dress for Success will be on hand to collect new and gently worn business attire. Cost: $10 for members, $15 for non-members. Register online at holyokechamber.com.

• March 8: Chamber Coffee Buzz, 7:30-8:30 a.m., at Loomis Communities, Jarvis Avenue, Holyoke. Sponsored by Loomis Communities & United Personnel. The Coffee Buzz series is a morning networking program that provides chamber members and guests the opportunity to make new contacts and exchange business information over a light breakfast. The format includes a 30-second introduction of each guest, the host has a five- to 10-minute promotional opportunity, and rest of the event is mingling. No charge. Register online at www.holyokechamber.com.

• March 15: St. Patrick’s Day Business Breakfast, 7:30-9 a.m., hosted by the Log Cabin, 500 Easthampton Road, Holyoke. Join us for our business breakfast as we celebrate the 2017 St. Patrick’s Parade Committee award winners, the Grand Colleen and her court, local business milestones, and new chamber members. Register by March 3 for discounted price. Visit holyokechamber.com or call (413) 534-3376 for more information.

• March 22: Chamber After Hours, 5-7 p.m., hosted and sponsored by Summit View Banquet and Meeting House, 555 Northampton St., Holyoke. Meet up with your business associates for networking, food, a 50/50 raffle, and door prizes. Stop in for a bite and say hello to our host, Mike Hamel. Cost: $10 for members, $15 for non-members. No invoicing under $20. Register online at www.holyokechamber.com.

• March 24: Leadership Holyoke 2016-17, 8:30 a.m. to 4:30 p.m., at Holyoke Medical Center (location subject to change). A series of eight days comprise Leadership Holyoke 2016-17. Faculty members from Holyoke Community College will participate as instructors and facilitators. Community leaders will participate as speakers and discussion leaders.  Tuition varies by program and is due at the start of the course. The fee also covers continental breakfasts, the graduation luncheon, and a trip to the State House in Boston. For business people learning to become community leaders, tuition is $600. Call the chamber at (413) 534-3376 for registration information.

GREATER NORTHAMPTON CHAMBER OF COMMERCE

www.explorenorthampton.com
(413) 584-1900

• Feb. 1: Arrive@5, 5-7 p.m., hosted by Lia Chrysler Dodge Jeep, 263 King St., Northampton. Sponsored by Applied Mortgage, WEEI/Smart Reach, Northeast Solar. Arrive when you can, stay as long as you can. A casual mix and mingle with colleagues and friends. Cost: $10 for members. Register by e-mailing [email protected].

• March 3: 2017 Annual Meeting, noon to 2 p.m., host to be announced. Sponsored by PeoplesBank. A fun meeting with your chamber colleagues, including chamber trivia, where we’ll test your knowledge of our members. A fun wrap-up of 2016 and preview of 2017. Presentation of the Dan Yacuzzo Community Leadership Award. Cost: $35 for members, $40 for non-members. Register online at www.explorenorthampton.com.

GREATER WESTFIELD CHAMBER OF COMMERCE

www.westfieldbiz.org
(413) 568-1618

• Feb. 6: Mayor’s Coffee Hour, 8-9 a.m., at the Holyoke Inn Express, 39 Southampton Road, Westfield. Join us for our monthly Mayor’s Coffee Hour with Westfield Mayor Brian Sullivan. Free and open to the public. Call Pam at the Chamber office at (413) 568-1618 to register for this event so we may give our host a head count.

• Feb. 8: After 5 Connection, 5-7 p.m., at Tucker’s Restaurant and Pro Tour & Cruises, 625 College Highway, Southwick. Sponsored by Romeo & Julietta Bags. Bring your business cards and make connections. Refreshments served, and 50/50 raffle to benefit two Citizen’s Scholarships. Cost: free for members, $10 for general admission (cash or credit card).

• Feb. 9: Lunch and Learn: “Robert’s Rules of Order: How to Run an Effective Meeting,” noon to 1:30 p.m., at Storrowton Tavern, 1305 Memorial Dr., West Springfield. Learn how to utilize common rules and procedures for deliberation and debate in order to place the whole room on the same footing. Guest speaker: Robert MacDonald, executive director, Work Opportunity Center Inc. Cost: $35 for members, $45 for general admission.

PROFESSIONAL WOMEN’S CHAMBER

www.myonlinechamber.com
(413) 787-1555

• March 22: March Ladies Luncheon, 11:30 a.m. to 1 p.m., at Storrowton Tavern, 1305 Memorial Ave., West Springfield. An afternoon of fun and networking.

QUABOAG HILLS CHAMBER OF COMMERCE

www.qhma.com
(413) 283-2418

• Jan. 25: Michael’s Party Rental After Five, 5-7 p.m., at Michael’s Party Rentals Inc., 1221 South Main St., Palmer. Michael’s Party Rentals is new to Palmer and would love to welcome everyone to a Chamber After 5 meeting in its new home. You will get to see the shocking transformation from what was once an auto-body shop to the company’s new, state-of-the-art warehouse. Mingle between the brand-new showroom and heated tent for cocktails and appetizers. See the newest industry trends by checking out the numerous displays and see what goes into the daily operation of a rental company with a private warehouse tour. Cost: $10 for pre-registered members, $15 for members at the door, $25 for non-members. Register online at www.qhma.com.

SOUTH HADLEY & GRANBY CHAMBER OF COMMERCE

www.shgchamber.com
(413) 532-6451

The annual meeting, previously scheduled for Jan. 24, has been postponed. Rescheduled date to be determined.

SPRINGFIELD REGIONAL CHAMBER OF COMMERCE

www.myonlinechamber.com
(413) 787-1555

• Feb. 1: Business@Breakfast: “What’s the Big Deal with Big Data?” 7:15-9 a.m., at the Delaney House, 3 Country Club Road, Holyoke. Rob Madrid, director of Digital Solutions for MassLive Media, will talk about ways to harness the power of digital data to understand your customers and grow your business. Leveraging free website tools like Google Analytics and audience data from marketing campaigns, the digital world provides insight into who your customers are and what ultimately drives their decisions. Cost: $22.50 for members ($25 at the door), $30 for non-members ($35 at the door). Reservations may be made online by visiting www.springfieldregionalchamber.com.

• Feb. 9-March 23: Leadership Institute, 1-4 p.m., at the TD Bank Conference Center, 1441 Main St., Springfield. The 2017 Leadership Institute, designed for mid- and upper-level managers, includes an emphasis on strategies and techniques designed to create high-energy and high-involvement leadership. The institute is a partnership between the Springfield Regional Chamber and Western New England University, with support from MGM Springfield and The Irene E. and George A. Davis Foundation. Tuition is $885 per participant. The institute runs for seven consecutive Thursdays. For questions about the program or the application process, call Jessica Hill at (413) 755-1310.

WEST OF THE RIVER CHAMBER OF COMMERCE

www.ourwrc.com

(413) 426-3880

• Feb. 1: Wicked Wednesday, 5:30-7:30 p.m. Hosted by CHD – Cancer House of Hope, 1999 Westfield St., West Springfield. Wicked Wednesdays are monthly social events hosted by various businesses and restaurants, that bring members and non-members together to network in a laid-back atmosphere. For more information about this event, contact the chamber office at (413) 426-3880, or register at www.westoftheriverchamber.com.

Chamber Corners Departments

AMHERST AREA
CHAMBER OF COMMERCE
www.amherstarea.com
(413) 253-0700

• Oct. 19: Chamber After 5, 5-7 p.m., at the Hitchcock Center, 845 West St., Amherst. Sponsored by Encharter Insurance and UMassFive College Federal Credit Union. Join the chamber and celebrate the new, 9,000-square-foot Hitchcock Center opening. This will be New England’s first public environmental education center to meet the Living Building Challenge. Cost: $10 for members, $15 for non-members. Register online at www.amherstarea.com.

• Oct. 27: Chamber Legislative Breakfast, 7:15-9 a.m., at the Lord Jeffery Inn, 30 Boltwood Ave., Amherst. Sponsored by Eversource. The annual legislative breakfast brings together legislators, local officials, and business leaders to network and discuss current and upcoming policy issues. Guest speakers: Senate President Stan Rosenberg, Lt. Gov. Karyn Polito, and state Reps. Ellen Story and John Scibak. Cost: $15 for members, $20 for non-members. Register online at www.amherstarea.com.

FRANKLIN COUNTY
CHAMBER OF COMMERCE
www.franklincc.org
(413) 773-5463

• Oct. 18: Free Legal Clinic, noon to 3:30 p.m., at the Franklin County Chamber of Commerce, 395 Main St., Greenfield – Masonic Hall Condominium Building. The Western Mass Regional office of the MSBDC announced that the law firms of WMassBizLaw have offered to hold a free legal clinic. Individuals, entrepreneurs, and small-business owners will have the opportunity to meet one-on-one for 30 minutes with attorney Sarah Willey to discuss general legal questions such as corporate structure, leases, contracts, insurance, employment, franchising, and various other business-related issues. Cost: free. Register online at www.franklincc.org.

• Oct. 28: October Chamber Breakfast with Francois Nivaud, 7:30-9 a.m., at the Greenfield Community College Dining Commons, 1 College Dr., Greenfield. Nivaud was recently appointed executive director of the Mass. Office of Travel & Tourism. He has spent his career in the world of hospitality by operating hotels and consulting with groups and businesses in this field. He will share his plans for marketing Massachusetts to both domestic and international visitors, as well as new initiatives that his department will undertake. He is committed to partnerships and strengthening relationships with the 16 Regional Tourism Councils, as evidenced by his visits to all regions within weeks of his appointment. Cost: $13 for member, $16 for non-members. Register by Oct. 21 at www.franklincc.org or by calling (413) 773-5463.

• Nov. 18: November Chamber Breakfast with John B. Jurst, 7:30-9 a.m., at Greenfield Country Club, 171 Country Club Road, Greenfield. The speaker will be John Hurst, President of RAM, the Retailers Assoc. of Massachusetts. RAM is a trade association that represents some 3200 retail stores by advocating for them in this changing retail climate. RAM voices concerns about potential legislation, labor laws and rights, compensation, loss prevention, and other factors related to retailing, whether a megastore or the mom-and-pop shop downtown. What is the future of retailing? This discussion is a timely one just before holiday shopping begins. Cost: $13 for members, $16 for non-members Register by Nov. 11 at www.franklincc.org or by calling (413) 773-5463.

• Dec. 16: Annual Holiday Breakfast, 7:30-9 a.m., at Deerfield Academy, 7 Boyden Lane, Deerfield. A bountiful buffet will be presented by the Academy chefs. The program will be sponsored by the Recorder, and tributes will be offered to the recipient of its Citizen of the Year award. A selection committee pores over the many nominations that are received and makes the difficult choice just prior to the event. Awardees are recognized for their volunteer work in their community, as well as many acts of kindness during their lives. There are also gift bags for those attending. Register early at www.franklincc.org or by calling (413) 773-5463.

GREATER CHICOPEE
CHAMBER OF COMMERCE
www.chicopeechamber.org
(413) 594-2101

• Oct. 19: October Salute Breakfast, 7:15-9 a.m., at Summit View Banquet & Meeting House, 555 Northampton St., Holyoke. Cost: $23 for members, $28 for non-members. Register online at www.chicopeechamber.org.

• Oct. 26: Business After Hours, 5-7 p.m., at the Arbors at Chicopee, 929 Memorial Dr., Chicopee. Oktoberfest theme with band, food, and cash bar. Cost: $10 for members, $15 for non-members. Register online at www.chicopeechamber.org.

• Nov. 1: Multi-Chamber Business After Hours, 5-7 p.m., at Mill 180 Park, 180 Pleasant St., Easthampton. Cost: $10 members, $15 for non-members.

• Nov. 16: Salute Breakfast, 7:15-9 a.m., hosted by Collegian Court restaurant, 89 Park St., Chicopee. Cost: $23 for members, $28 for non-members.

GREATER EASTHAMPTON
CHAMBER OF COMMERCE
www.easthamptonchamber.org
(413) 527-9414

• Oct. 19: Medallion Speaker Forum Fall, noon to 1:30 p.m. Hosted by Innovative Business Systems, 161 Northampton St., Easthampton. State Rep. John Scibak joins the forum and gives his insight on how you can be most effective when you need to be. Cost includes boxed lunch from Riff’s Joint. Space is limited. For additional information, e-mail [email protected]. Cost: $20. Register online at www.easthamptonchamber.org or by calling the chamber at (413) 527-9414.

• Nov. 9: Hampshire County Business Bash, 5-7 p.m., at the Lord Jeffery Inn, Amherst. A tri-chamber business-expo networking event. Enjoy business building, networking, complementary appetizers, cash bar, and local brewery beer tasting. Cost: $10 for members, $15 for non-members. Register online at www.easthamptonchamber.org or by calling the chamber at (413) 527-9414.

• Nov. 10: Checkpoint Legislative Summit, 11 a.m.-2:30 p.m. Hosted by the Log Cabin, 500 Easthampton Road, Holyoke. The Chamber of Greater Easthampton joins in presenting a multi-chamber event with the Chicopee, Hadley, Holyoke, and Westfield chambers. Bring your questions or concerns to this open forum with area legislators, featuring keynote speaker Lt. Gov. Karen Polito. Cost: $45 for members registering before Oct. 31, $55 for non-members. After Oct. 31, all registration will be $55. For more information or to register, visit www.easthamptonchamber.org, or call (413) 527-9414.

GREATER NORTHAMPTON
CHAMBER OF COMMERCE
www.explorenorthampton.com
(413) 584-1900

• Oct. 28: 2016 New Member Orientation, 3-4 p.m., at the chamber offices, 99 Pleasant St., Northampton. This is the chance to tell us more about your business and how the chamber can best serve you. Meet other new members and learn how to make the most of your chamber membership. Cost: Free. RSVP to (413) 584-1900 or  [email protected].

GREATER WESTFIELD
CHAMBER OF COMMERCE
www.westfieldbiz.org
(413) 568-1618

• Nov. 7: Mayor’s Coffee Hour with Westfield Mayor Brian Sullivan, 8-9 a.m., at Netlogix, 48 Court St., Westfield. This event is free and open to the public. Call Pam at the chamber office at (413) 568-1618 to register.

• Nov. 9: After 5 Connection, 5-7 p.m., at the Holiday Inn Express located at 39 Southampton Road, Westfield. Sponsored by It’s PAWSible! Dog Training Center. Refreshments will be served. Bring your business cards and make connections. Cost: free for members, $10 cash for general admission. To register, call the chamber office at (413) 568-1618.

• Nov. 16: 56th annual Meeting and Awards Dinner, 5:30 p.m., at East Mountain Country Club, 1458 East Mountain Road, Westfield. Congratulations to 2016 award winners: Firtion Adams, 2016 Business of the Year; Westfield Technical Academy, 2016 Nonprofit Business of the Year; and George’s Jewelers. Inc., 2016 Lifetime Achievement Award. The event sponsor is Staples, and the registration table sponsor is the Gaudreau Group. Sponsorship opportunities are still available. Cost: $50 for chamber members, $60 for general admission. RSVP by Nov. 11 appreciated, but no refunds after that date.

PROFESSIONAL WOMEN’S CHAMBER
www.myonlinechamber.com
(413) 787-1555

• Nov. 3: PWC Expo Headline Luncheon, 11 a.m.-1 p.m., at the MassMutual Center, 1277 Main St., Springfield. Featuring Andrea Haslet-Davis, ballroom dancer, runner, and Boston Marathon bombing survivor. Cost: $40. Reservations may be made online at www.springfieldregionalchamber.com.

SOUTH HADLEY & GRANBY
CHAMBER OF COMMERCE
www.shgchamber.com
(413) 532-6451

• Oct. 19: Economic Forum Breakfast, 7:30-9 a.m., at Willits-Hallowell Conference Center at Mount Holyoke College. James Hartley, professor of Economics, will speak on the economy. A buffet breakfast will be provided. Cost: $22 members, $27 for non-members. E-mail [email protected] to RSVP.

• Nov. 3: Spotlight on South Hadley Businesses, 7-9 p.m., at South Hadley High School. After leaving BusinessWest’s Western Mass. Business Expo, have dinner, then go to Spotlight on South Hadley Businesses. Know Your Town and the South Hadley & Granby Chamber of Commerce are partnering to host a free program featuring your business. It’s like a chamber table-top or craft-fair event, but it’s free to businesses and the public. It’s free to have a table with your business information and promotion (posters, takeout menus, job applications, handouts, business cards, etc.). E-mail [email protected] to RSVP or to have questions answered about this opportunity.

SPRINGFIELD REGIONAL CHAMBER
www.myonlinechamber.com
(413) 787-1555

• Oct. 28: Springfield Regional Chamber Super 60, 11:30 a.m.-1:30 p.m., at Chez Josef, 176 Shoemaker Lane, Agawam. Celebrating the 60 fastest-growing, privately held companies in the region. Presented by Health New England and sponsored by Farmington Bank. Presented in partnership with the East of the River Five Town Chamber of Commerce. Cost: $50 for members, $70 for non-members. RSVP deadline: Oct. 19. Reservations may be made online at www.professionalwomenschamber.com.

• Nov. 3: Springfield Regional Chamber Expo Business@Breakfast, 7:15-9 a.m., at the MassMutual Center, 1277 Main St., Springfield. Featuring Laura Masulis, MassDevelopment fellow, speaking on “The Rise of Innovation.” Cost: $30 for members in advance, $30 for general admission, and $35 for walk-in admission. Reservations may be made online at www.springfieldregionalchamber.com.

• Nov. 9: Springfield Regional Chamber Lunch ‘n’ Learn, 11:30 a.m.-1:30 p.m., at the Colony Club, 1500 Main St., Springfield. “The New Overtime Law and the Pay Equity Law — Their Impact to You” will be presented by John Gannon, attorney with Skoler Abbott & Presser, P.C. Cost: $25 for members, $35 for general admission. Reservations may be made online at www.springfieldregionalchamber.com.

• Nov. 15: Springfield Regional Chamber Speed Networking, 7:15-9 a.m. Location to be determined. Cost: $20 for members in advance ($25 at the door), $30 for general admission. Reservations may be made online at www.springfieldregionalchamber.com.

• Nov. 17: Springfield Regional Chamber Government Reception, 5-7 p.m., at the Carriage House, Storrowton Tavern, 1305 Memorial Ave., West Springfield. An evening of informal conversation with local and state leaders. Cost: $50 for members in advance, $70 for general admission. Reservations may be made online at www.springfieldregionalchamber.com.

WEST OF THE RIVER CHAMBER OF COMMERCE
www.ourwrc.com
(413) 426-3880

• Oct. 18: Multi-Chamber Lunch & Learn, noon-2 p.m., at the Storrowton Tavern/Carriage House, West Springfield. Enjoy a buffet lunch while networking with fellow business people. John Regan, AIM’s executive vice president for Government Affairs, will discuss the matters that passed on Beacon Hill, those that didn’t, and what may be in store for the next legislative session that begins in January 2017. Cost: $35. For more information, contact the chamber office at (413) 426-3880, or e-mail [email protected].

• Oct. 26: Food Fest West, 5:30-8 p.m., at Crestview Country Club, Agawam. The event will feature the foods of area restaurants including Chez Josef, Crestview Country Club, Partner’s, and many more. Proceeds raised by Food Fest West will go toward the Partnership for Education and the WRC Educational Fund, which provides grants to businesses for on-the-job training and continuing-education needs. Cost: $25 in advance, $35 at the door. Tickets may be purchased at www.westoftheriverchamber.com.

• Nov. 1: Coffee with Mayor Cohen, 8-9:30 a.m., at the Agawam Senior Center Coffee Shop, 954 Main St., Agawam. Join us for a cup of coffee and a town update from Mayor Richard Cohen. Questions and answers will immediately follow. For more information, contact the chamber office at (413) 426-3880, or e-mail [email protected].

• Nov. 15: Coffee with Mayor Reichelt, 8-9:30 a.m., at the West Springfield Public Library Community Room, Park Street, West Springfield. Join us for a cup of coffee and a town update from Mayor Will Reichelt. Questions and answers will immediately follow. For more information, contact the chamber office at (413) 426-3880, or e-mail [email protected].

Features Special Coverage

Feeding Frenzy

Cheryl Malandrinos says the pandemic changed

Cheryl Malandrinos says the pandemic changed how people look at how they work and where they live, sparking greater demand for homes in Western Mass.

“A $180,000 house going for $275,000 … it can’t continue this way, or else the average homeowner won’t be able to afford a mortgage, and then the market will have to stabilize.” That’s a quote from a Realtor who spoke with BusinessWest last January about the low supply and high prices of homes in Western Mass. A year later, the situation has, simply put, not stabilized, with the region remaining an in-demand destination for remote workers and new housing stock still lagging. For potential buyers, it’s a situation that demands patience — and, again, hope for a correction down the road.

In her 25 years as a Realtor, Nancy Hamel has never seen anything like it.

Looking back at 174 houses sold in Amherst last year, 63 sold for more than $500,000, said Hamel, who is a top-producing agent with Jones Group Realtors. “That’s crazy. For years, we just had a handful sell for over $500,000.”

She rattled off some actual examples: a home with an asking price of $410,000 going for $511,000. A $595,000 listing selling for $675,000. A $649,000 listing topping out at $740,000. “It could just be underpriced, or it could be it rang all the right bells.”

Mostly, though, it’s supply — and that’s an issue in residential real estate that has pushed home prices into the stratosphere.

“Supply has just been very strange,” said Amy Hamel, Nancy’s daughter and partner on her team at Jones — and someone who, unlike Nancy, focuses primarily on the buyers’ side. It can be hugely frustrating.

“Lack of inventory has played a role in people panicking to find suitable housing,” Amy continued. “More people are able to work remotely now because a lot of companies decided to do that long-term because it’s worked so well. They’re saying, ‘why have communal space when we’re doing the same amount of revenue, or more, having employees work from home?’”

As a result, buyers have flocked to Western Mass. — and other attractive regions of the U.S. when it comes to quality of life — and the existing housing stock is not sufficient to meet demand.

“We see a lot of people moving here from all over — from New York, or from out west, Arizona, New Mexico. People are picking a place on a map, and Amherst is definitely a top place for people to come to,” she explained. “So prices are going up more than I could have ever imagined. Money is coming in from all over the place.”

“When it comes from high-home-value regions like California, where a half-million doesn’t seem as expensive for a home, that drives up prices for locals, for whom that is an intimidating chunk of change,” Amy said. “What they’re paying beyond the asking price is unlike anything I’ve seen in my 15 years.

“A lot of people are saying it’s been the best year for Realtors,” she went on. “Not really, unless you’re a top listing agent. Working on the buying-agent side has been very frustrating. I’ve had a lot of buyers put in many, many different offers before they found something, and still I have a lot of buyers laboring because they’re being outbid. And it’s not like they haven’t put in strong offers.”

Nancy noted that her daughter lost out on $14 million in offers last year. “She just got outbid — by people with cash, people offering $50,000 over asking price and still not getting it.”

“A lot of people are saying it’s been the best year for Realtors. Not really, unless you’re a top listing agent. Working on the buying-agent side has been very frustrating.”

She took one buyer from California on a virtual tour over FaceTime, who made an offer immediately, and well over asking price.

That’s great for sellers and listing agents, she admits, “but I’m having concerns. What are working people going to do? If you haven’t made money in real estate, it’s very hard to buy in now.”

Locally, in her Amherst-area market, “it could affect people who apply to UMass because professors don’t want to live far away and teach; they want to live in a 20-mile radius,” she noted. “But South Hadley’s expensive, Belchertown’s exploding, Hadley … forget it, and Northampton’s out of sight.”

The pricing has forced some creativity, to say the least, Nancy said. “People are waiving inspections; that’s scary to me. And I’m seeing an awful lot of parents step up to the plate and help. They say, ‘I’d rather help my kids when my eyes are open, rather than having them get it when I’m gone, and I don’t get to see the joy.’

Amy (left) and Nancy Hamel say they’ve never seen home prices where they are now

Amy (left) and Nancy Hamel say they’ve never seen home prices where they are now, sometimes selling close to $100,000 over the asking price.

“I’m grateful — we’re lucky to be a listing agency,” she went on. “But a lot of my colleagues are disappointed they’re in this feeding frenzy. If they’re new and working with buyers, it’s a lot of work to place an offer — a lot of paperwork, disclosures, everyone has to sign, get pre-approval … to do all that work just to be disappointed. The feeding frenzy is just cuckoo.”

 

Shifting Sands

Cheryl Malandrinos, president of the Realtor Assoc. of Pioneer Valley (RAPV), said the pandemic caused people to look differently at how they work and, in turn, where they live.

“They decided they didn’t really need to live as close to their offices if they were going to be able to stay remote for the time being. So we’ve definitely seen a shift here,” she told BusinessWest. “We did see buyers from the outside area, from other states, come into the Valley as well. So we continue to struggle with low inventory and rising prices throughout. The reality is, we haven’t been able to produce housing for quite some time. That has not helped us any.”

At the end of 2021, inventory in the region was 30% down when compared to December 2020, and prices rose about 15.4%, on average, over that same time period — which is remarkable, considering that articles like this one — discussing the same issues of a supply crunch and high selling prices — were being written a year ago, too.

One issue is that Millennials are increasingly entering the market, and they’re looking for affordable homes. “The reality is 41% of total buyers are first-time homebuyers, so entry-level homes are high demand,” Malandrinos said, and those homes aren’t being built at the rate buyers demand — especially during a lumber shortage. “It’s hard to build that first-time-homebuyer, entry-level home and make it affordable.”

“A lot of my colleagues are disappointed they’re in this feeding frenzy.”

For that reason and others, she said, Realtors and economists expect demand to continue to soar in 2022, especially with the prospect of the Fed raising interest rates. “Buyers will keep us busy in the winter season, looking for homes and hoping to secure them while the rates are still historically low, which gives them more purchasing power.”

Last year, the median price of an existing single-family home nationally jumped to an all-time high of $357,900, up 23% from 2020, according to the National Assoc. of Realtors (NAR).

“Supply-chain disruptions for building new homes and labor shortages have hindered bringing more inventory to the market,” said Lawrence Yun, NAR’s chief economist. “Therefore, housing prices continue to march higher due to the near record-low supply levels.”

Yun noted that inflation and the pace of price appreciation is expected to subside next year. At NAR’s recent Real Estate Forecast Summit, economists and housing experts agreed that inflation would likely ease in 2022 at a 4% rate, while home prices are expected to rise at a moderate pace of 5.7%.

So what does that mean for buyers? “You have to be prepared because you’re going to face a fair amount of competition in the marketplace,” Malandrinos said. “Gone are the days when you could find something and, a few days later, think about talking to a lender.

“You need to be prepared right away — engaging a Realtor as soon as possible, getting pre-approved, so you’re all set once you find what you want, because you’re not going to have time to second-guess it,” she continued. “You have to move forward with a strong offer. We’re still most likely going to see things selling over asking price, with multiple offers on properties that are well-priced.”

At the end of 2021, listings lingered on the market 22 days on average, but that number is skewed by a few outliers. “In reality, many properties are leaving the market before that.”

What she doesn’t recommend is acting out of panic — for instance, by waiving inspections. “I’m not one, in good conscience, to recommend that. Maybe you’re saying, ‘I want to hold off my inspection and reserve the right to withdraw, but don’t expect you to do any repairs.’ That’s also a way to get around that.”

 

Street-level View

Nancy Hamil has seen downtown Amherst values rise to 20% higher than similar properties in other neighborhoods, and one factor might be that migration into Western Mass. from people in urban centers who still want to live near amenities.

Lawrence Yun

“Supply-chain disruptions for building new homes and labor shortages have hindered bringing more inventory to the market. Therefore, housing prices continue to march higher due to the near record-low supply levels.”

“People covet living in downtown Amherst; they love to be able to walk places. Northampton is the same,” she said, noting that apartment rents are also on the rise, again impacted by supply and demand, and people priced out of the home-buying market needing a place to live.

“I do think affordable housing needs to stabilize to some extent because prices have gone a little beyond where I thought they would be in our area,” Amy Hamel added. “I do wonder what this year is going to be like. There are many factors that play into the market, and especially with COVID still running rampant, it’s going to be interesting to see how this year plays out.”

The pandemic did change the way homes are shown, Malandrinos said, with 2020 givijg rise to virtual tours using 360-degree videography.”

“That stayed with us and likely will continue, as it makes everyone feel safer,” she said, while noting that in-person tours are still common, though some sellers are leaning more toward open houses instead of many individual showings.

“Some people are still concerned about safety, so you have to work with your Realtor and make a plan that makes sense for you,” she noted. “Often, properties come on the market, and Realtors defer showings and have many people come in at once instead of private showings.”

It’s not unusual, she added, for those tours to have a set layout, with interested buyers entering by one door, following a path, and leaving by a different door. “As we go back to in-person showings, we’re trying to keep it as normal as possible, but as safe as possible, too.”

She pointed to the state’s Housing Choice Initiative, created a few years ago to incentivize communities to build more housing stock, as one way to increase supply.

“I really hope for a market correction so more people can afford to come into the market,” Nancy Hamel said. “I remember, when I was young, we didn’t require these huge down payments, and a house cost $50,000. Home ownership shouldn’t be only for the wealthy.”

Malandrinos agreed. “Buyers are tired,” she said. “It’s not unusual to hear, ‘my buyer lost out on their third property.’ Everyone benefits when there’s more equity in the market. I hope we get there, but we’re not there yet.”

There’s only so much comfort those words bring to people who feel they’re priced out of the kind of home they want in Western Mass.

“It’s easy for people to get frustrated, but stick with it. There is a property for you,” she added. “You need to be confident and come in with a strong offer you’re comfortable with — and hang tight.”

 

Joseph Bednar can be reached at [email protected]