FLORENCE — Florence Bank recently earned four industry honors at the first annual Banking Choice Awards in areas such as quality and service, with recognition based on an independent survey of customer feedback.
At the event on April 26 at Boston’s Omni Parker House, Florence Bank ranked first in the Western Mass. region in Overall Quality, Customer Service, and Technology, and second in Community Contribution.
“These rankings came from an independent survey performed by a recognized leader in tracking and measuring the customer experience,” President and CEO John Heaps said. “It’s nice to get recognition from those we aim to serve well. I couldn’t be prouder of our employees and this achievement.”
Added Beverly Beaulieu, senior vice president and director of Retail Banking, “it’s evident our customers truly appreciate our approach. That’s because our employees embody our mission that customer service drives everything we do.”
Florence Bank employees were among staff from 33 banks across the state at the Banking Choice Awards, developed jointly by the Warren Group and Customer Experience Solutions.