AGAWAM — The Insurance Center of New England (ICNE) announced the continued expansion of its Group Benefits team with the addition of Valerie Francis, a 15-year insurance-industry veteran and group-benefits specialist.
As account executive at ICNE, Francis will have multiple responsibilities, including helping business clients strategize employee-benefits programs at annual renewal time and throughout the year. “One of my most important roles will be supporting business owners and human-resource managers as they try to manage the costs of their benefits solutions, whether it be for their health, vision, dental, voluntary benefits, group life, or any other benefits solutions,” she said.
Additionally, she will be responsible for helping ICNE bring in new business clients, particularly those who are looking for an insurance partner that takes a customized and strategic team approach to benefits planning and renewal negotiations with carriers.
In 2003, Francis began her career in insurance at Aetna in Springfield, where she served as a customer-service representative (CSR) trainer in the benefits group and focused on educating her CSRs on how to explain benefits to employees. After seven years as a trainer, she transitioned to the group benefits team at Health New England in Springfield, where she was promoted to a supervisory role and eventually moved into the sales department. By the time she left Health New England to start her career at ICNE, she was supporting more than 600 accounts and employers of all sizes and from a wide variety of industries.
“Through my other insurance jobs, I had had the pleasure of working with members of ICNE’s group benefits team, and I was always highly impressed with how they responded to requests and how they demonstrated true care and concern for every single person they came in contact with. I could not be more thrilled about having the opportunity to now work with these talented professionals to help our clients with all of their group-benefits needs.”