Nancy Shendell-Falik Promoted to President of Baystate Medical Center

SPRINGFIELD — Nancy Shendell-Falik, who for the past two years has served in a dual position at Baystate Health as senior vice president/chief operating officer and chief nursing officer for Baystate Medical Center, has been promoted to president of Baystate Medical Center and senior vice president for hospital operations at Baystate Health. Her appointment becomes effective Oct. 1.

“During her two years at Baystate, Nancy has propelled the organization as both a system leader and COO/CNO of Baystate Medical Center. Her new role is an important step in our journey toward becoming a fully integrated health system, ensuring that we deliver care most effectively and efficiently,” said Dr. Mark Keroack, president and CEO of Baystate Health. “As Baystate Health continues to develop a regional model of care, an important new directive for Nancy will be to help us to achieve a greater alignment between our five hospitals, physicians, and other community providers.”

Baystate Health consists of Baystate Medical Center in Springfield, Baystate Franklin Medical Center in Greenfield, Baystate Mary Lane Hospital in Ware, and its newest members, Baystate Wing Hospital in Palmer and Baystate Noble Hospital in Westfield.

In Shendell-Falik’s new role, the presidents of Baystate Franklin Medical Center, Baystate Health’s Northern Region, Baystate Noble Hospital, and Baystate Health’s Eastern Region will report to her.

Before coming to Baystate, Shendell-Falik — an experienced healthcare and nurse leader with years of success improving the quality of patient care, hospital efficiency, and patient satisfaction — served as senior vice president for Patient Care Services and chief nursing officer at Tufts Medical Center and Floating Hospital for Children in Boston. During her tenure there, she demonstrated a collaborative style of leadership in championing numerous initiatives to improve clinical quality, patient safety, and patient experience. She implemented a system of performance scorecards across all departments, served as executive sponsor of Tufts’ Patient and Family Advisory Council, and sponsored a novel leadership-education program.

Prior to her work in Boston, Shendell-Falik served as senior vice president, Patient Care Services, at Newark Beth Israel Medical Center in New Jersey. While at the 673-bed, regional-care teaching hospital, she led similar successful initiatives to improve quality and safety, implemented a nurse-residency program, and reduced nursing vacancy rates.

Since joining Baystate in July 2013, Shendell-Falilk has encouraged new interdisciplinary collaborations as a way to further improve patient experience, and served as the architect behind developing standard attire for various caregivers to help patients identify who is providing their care. Also, under her leadership, Baystate Medical Center was named to an elite group of High Performing Hospitals in America by U.S. News & World Report for 2015-16.

Shendell-Falik holds a master’s degree in nursing from New York University and a bachelor’s degree in nursing from Rutgers College of Nursing. She was a fellow of the prestigious Robert Wood Johnson Executive Nurse Program. She holds membership in numerous professional societies and organizations, including the Mass. Organization of Nurse Executives, the Robert Wood Johnson Executive Nurse Fellows Alumni Assoc., the National Assoc. for Female Executives, and the American Organization of Nurse Executives. She has published more than a dozen peer-reviewed articles in national journals on topics such as team-based care, achieving Magnet status, and implementing clinical practice guidelines.

Keroack noted that Shendell-Falik’s appointment is a milestone in the history of Baystate Health, marking both the first female president and first nurse as president of Baystate Medical Center.

“I am extremely excited about the opportunity to guide our nationally recognized hospital into the future,” she said. “I look forward to working collaboratively with staff and leaders of all Baystate facilities to deliver care that is compassionate, of the highest quality, and affordable. As I prepare to assume my new role, I am honored and humbled to be the first woman and nurse to hold this position at Baystate.”

For more information on Baystate Medical Center, visit

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