PeoplesBank to Host Seminar on Managing Employee Performance

HOLYOKE — “Performance management is the foundation of performance excellence,” said Janice Mazzallo, executive vice president and chief human resource officer at PeoplesBank. “Unfortunately, the best-laid management systems often go awry due to lack of communication.”

Mazzallo will help area business leaders overcome performance-related communication hurdles at a free seminar titled “Managing Employee Performance” on April 14 from 7:45 to 9:30 a.m. at the PeoplesBank executive office, 330 Whitney Ave., Holyoke. She will address how to establish SMART goals, provide counseling documentation, and develop an effective performance-improvement plan (PIP). “Most importantly,” she said, “should the PIP be unsuccessful, we’ll discuss the necessary steps to take prior to terminating an employee for poor performance.”

The event — part of an ongoing business best-practices seminar series offered by PeoplesBank — is open to the public; however, registration is required, and attendance is limited. To register, visit bit.ly/PBPerformance.

Mazzallo has more than 30 years of human-resource-management experience and joined PeoplesBank in 2005. She is a graduate of America’s Community Bankers National School of Banking at Fairfield University and holds a master’s degree from Cambridge College. She serves on the board for the Stonier ABA Graduate School of Banking Advisory and the Northampton Survival Center. She is also an active member of the Northeast Chapter of the Society for Human Resource Management and a volunteer reader for Link to Libraries.