CHICOPEE — The board of directors at Pioneer Cold announced that Vice President and Chief Operating Officer Bryan Hedge has been elected president. He joined Pioneer in 2007 as vice president of Operations, and was promoted to chief operating officer in 2012.
Hedge will be responsible for all areas of Pioneer, including customer and employee satisfaction. A major part of his job will be to set priorities in strategy, asset utilization, and revenue growth, and to ensure operational excellence across the company.
As COO, Hedge was the operations leader and delivered consistent improvement in all areas, including safety, capacity planning and utilization, customer satisfaction, and productivity. As a result, Pioneer achieved industry-best operational metrics as benchmarked against industry standards.
Hedge came to Pioneer from Sleepy’s, where he was vice president, Logistics. Prior to that, he was vice president, Business Operations at CIS in Lenox. He also held executive-level supply-chain-management roles at Save-A-Lot Foods, Performance Food Group, and Springfield Foodservice. He spent 20 years with TruServ Corp., where he was consistently promoted to roles with increasing responsibility.
Hedge is an active member of the International Assoc. of Refrigerated Warehouses (IARW) and serves as a member of that organization’s supply chain operations committee. He also currently serves as treasurer of the North Atlantic Chapter of the IARW. He is also a member of the Council of Supply Chain Management Professionals.
Pioneer Cold also announced two more promotions, with Susanne Gagnon becoming director of Operations and Michael Carr becoming Customer Service manager.
Gagnon served most recently as Customer Service and Transportation manager. She came to Pioneer in 2004 as a Warehouse manager and was promoted to Customer Service manager in 2006. Prior to joining Pioneer, she was with C&S for 10 years and was promoted to roles with increasing levels of responsibility, working on the ‘SWAT Team’ setting up and opening new distribution centers for three years, and was promoted to Warehouse supervisor, where she spent her last two years.
Carr joined Pioneer in 2003 as a Customer Service representative. In 2007, he was promoted to senior Customer Service representative and has spent the last 11 years in that role. Prior to joining Pioneer, he was a route sales/DSD delivery driver for a magazine and book distributor.