Springfield Falcons Announce Front-office Promotions

SPRINGFIELD — Springfield Falcons President Sarah Pompea recently announced five front-office staff promotions.

The organization has promoted Chris Thompson to senior vice president, Cortney Hersom to vice president, Andy Zilch to manager of Communications/Broadcasting, Marija Ward to manager of Ticket Operations, and Luke Pawlak to manager of Game Operations/Creative Services.

Thompson will continue to oversee the team’s corporate sales with an expanded focus on driving ticket sales. In his new role, he will be working closely with Pompea in the day-to-day operations of the organization.

Hersom is currently responsible for all Falcons financials and human resources. In addition, she will take a stronger lead in the daily operations of the office.

Zilch, the Falcons’ play-by-play broadcaster, also has responsibilities in ticket and corporate sales. He will oversee the team’s communications and community-relations efforts and act as the primary media contact for the Falcons.

Ward oversees all aspects of the organization’s ticket operations and serves as the box-office liaison. She has been tasked with streamlining the ticket department, increasing efficiency, and enhancing the fan experience.

Pawlak spearheads all creative aspects for the organization and will also be able to utilize new technology this season to enhance the fan experience. He has cultivated a positive leadership role with the team’s game-night staff.