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SPRINGFIELD — Junior Achievement of Western Massachusetts (JAWM), now celebrating its centennial anniversary, will host the JA Inspire Career Exploration Fair on Tuesday, May 28 from 8 a.m. to noon at the MassMutual Center, 1277 Main St., Springfield.

“We’re excited to offer this event for the first time in our region, as it’s been very successful in other parts of the country,” said Jennifer Connolly, president of JAWM. “We will host more than 500 students from seventh through 11th grades, who will have the opportunity to explore diverse career options at interactive booths featuring colleges, universities, trade schools, apprenticeship programs, companies, local law enforcement, and public-safety organizations from throughout Western Massachusetts.”

The JA Inspire program provides students with the opportunity to learn about careers from industry representatives in time to begin planning for high-school coursework and better prepare themselves for life after graduation. The program consists of four in-class lessons, plus the career exploration fair, all designed to engage students and help them explore education and career pathways, showcase careers in Western Mass. with a focus on high-wage and high-demand industries, and connect students with industry representatives who can share career advice and offer interactive exhibits during the career fair.

“LENOX/Stanley Black and Decker is honored to participate in the JA Inspire program,” said Erica Pellegrino, the company’s senior manager, Human Resources. “We look for opportunities to partner with our local communities to develop and educate future leaders in manufacturing. We continue to be impressed with the level of commitment that Junior Achievement brings through programs like JA Inspire.”

Added Connolly, “in addition to benefitting students, the JA Inspire program benefits our communities and businesses. It allows businesses, higher education, and apprenticeship programs the opportunity to participate in building Western Massachusetts’ future workforce, which strengthens the entire region.”

Alicia Pare of Florence Bank, a JA of Western Mass. board member, noted that “we signed on quickly with JA Inspire to be part of their career fair because I’ve seen first-hand how the interactive, hands-on experience motivates students to speak with local business professionals and inspires and develops career aspirations. Florence Bank is excited to be part of a program that aids in the strong development of young people that will go on to contribute to our local economy in the future.”

Exhibitor space is still available at no charge. Exhibitors will present interactive and engaging career stations, while providing volunteer mentors to staff the career stations throughout the event. To reserve a career station, contact Connolly at (413) 747-7670 or [email protected]. To learn more about the event, visit jawm.org/events or call (413) 747-7670.

Education Sections

Bringing Classrooms to Life

By Alta J. Stark

Steven O’Brien emceed Western New England University

Steven O’Brien emceed Western New England University’s Student Media Festival, part of his spring internship as chair of the festival.

Today’s college graduates understand it takes much more than book learning to compete in the job market; employers are looking for real-world experience. Students gain that experience through internships in their field, but they gain more than that. BusinessWest spoke with a few from this year’s graduating class who said their internships gave them confidence, inspiration, connections, and, in one case, a whole new career focus.

As thousands of new graduates from the region’s colleges and universities prepare to start their careers in a competitive labor market, the range of their majors is as varied as their diverse backgrounds and talents. But they’re finding it often takes more than a degree to prepare for the work world.

Increasingly, who gets the plum jobs comes down to the work experience students accrue well before they graduate.

“As students transition out of the university into the real world, employers are looking for students with experience,” said Andrea St. James, director of the Career Development Center at Western New England University. “College internships are now a major component in providing students with on-the-job skill sets they need to succeed. We encourage students to get that experience early and often.”

All colleges boast active career centers that help cultivate meaningful and practical experiences for students, but a unique consortium of career-center professionals is bringing it all together in the Pioneer Valley. Comprised of career directors from American International College, Bay Path University, Elms College, Holyoke Community College, Springfield College, Springfield Technical Community College, Western New England University, and Westfield State University, College Career Centers of Western Mass (CCCWM) provides companies and organizations a central venue in which to connect with a pool of potential interns and entry-level candidates located in Western Mass.

“We meet monthly to learn from each other. We want to help students not only build their résumés, but help direct where they may want to take their education when they leave,” said St. James.

CCCWM cross-posts job and internship opportunities, participates in career fairs throughout the year, and educates and empowers students through special events and focus groups, she added. “It’s a great resource to add to the specialized career preparation that’s available to students in their schools’ career centers. We encourage students to start exploring opportunities in their first year because an effective combination of education and career programs is a valuable complement to the academic experience.”

Laurie Cirillo

Laurie Cirillo says her department at Bay Path empowers women to take charge of their own career path.

In addition, career counselors help internship-seeking students make and maintain connections with friends, peers, professors, and alumni who may be helpful in their search. To hear the students tell it, those efforts are paying off.

The Right Channels

As a communications major at Western New England University, Steven O’Brien is learning how to tell stories creatively and effectively. He’s an incoming senior who’s spent the past three years studying mass media, television, radio, online media, and media production. This past spring, he jumped at the chance to turn his academic learning into real-life, hands-on experience.

“Ask anybody who has anything remotely to do with finding a job after college — anybody from the career development center, any of my professors — and they’ll tell you internships are critical because more and more employers, even for entry-level positions, are looking for people who have experience in the field,” he said.

O’Brien chaired WNEU’s 15th annual Student Media Festival, which celebrates student-produced music videos, news reports, newspaper articles, radio programming, commercials, public-service announcements, and digital photography.

“The Media Festival is a huge part of the spring semester for everyone who enters WNE. My focus was to make this the best it could be and do my job well because a lot of people were counting on me to do that,” he said.


SEE: List of Colleges in Western Mass.


He worked closely with Professor Brenda Garton-Sjoberg, who told BusinessWest that internships place students in the driver’s seat to navigate through career options, as well as providing outstanding networking opportunities.

“They allow students to experience a job through academic credit to determine if that’s the best path for their future down the road,” she explained. “I believe internships are essential for anyone, especially students interested in careers in communications.”

Simply put, O’Brien added, “being in the internship environment forces you to either sink or swim. It puts you in a position that, if you don’t have these skills, you have to find them quickly. If you’re not familiar with something, you need to know about it, and you need to learn about it.”


We encourage students to start exploring opportunities in their first year because an effective combination of education and career programs is a valuable complement to the academic experience.”


What O’Brien liked best about the internship was wearing many hats. “It was really a multi-faceted internship that went beyond the norm. It dealt with myriad skills and disciplines from public speaking and PR to marketing, media production, event planning, social-media marketing, and e-mail marketing. To get a taste of each of those, I think, was incredible.”

St. James agreed. “It’s the soft skills that he’s building that all employers value; yes, it’s the networking, the résumé building, but knowing how to manage personalities, the critical thinking, the teamwork, the motivation, communication, the small talk that has to occur to bring this people together — that’s really invaluable.”

O’Brien aced the internship in more ways than his grade. He also networked himself into a paid summer internship with the festival’s media sponsor, Cloud 9 Marketing Group, a fairly new startup founded by a recent WNE graduate.

“I worked with him throughout the entire process, and got to know him,” he said. “After the festival, I e-mailed him to ask if he was looking for interns this summer. We met, and now it looks like I’ll have an internship this summer that grew from my spring internship.”

Gaining Empowerment

Alison Hudson has been performing since she was 3 years old. She says she’s always known she wanted a career that would include her love of the creative arts and her passion for psychology. She graduated from Bay Path University in May, majoring in forensic psychology, with a minor in performing arts. In the fall, she’s going to Lesley University to seek a master’s degree in mental health counseling with a focus on drama therapy.

Hudson said her senior-year internship was critical because it showed her she was on the right path for her future. Specifically, she interned as a residential assistant at Berkshire Hills Music Academy, a live-in community for young adults with developmental disabilities, who gain communication skills through music therapy.

“The students are really wonderful,” she said. “They welcome you into their lives, and it’s very rewarding.”

Tori Bouchard, certified trainer and 2017 Springfield College graduate (left), with Sue Guyer, chair of Exercise Science and Sport Studies at the college.

Tori Bouchard, certified trainer and 2017 Springfield College graduate (left), with Sue Guyer, chair of Exercise Science and Sport Studies at the college.

Prior to her internship, Hudson wanted to work with veterans and rehabilitated criminals, but her work at the academy pointed her in a different direction. “This internship gave me the confidence to take on the challenge of grad school and follow a career path of working with people using performing arts as therapy,” she said.

In fact, helping students build confidence helps them graduate, move on to graduate school, and get a job, said Laurie Cirillo, assistant dean of Student Success at Bay Path’s Sullivan Career & Life Planning Center. “We’re trying to empower women to be in power over their own destiny.”

To help students grow and develop self-reliance, Bay Path has adopted a unique take on the internship experience, which has become a hallmark of the university. “We don’t place our students; they work with a career coach to match themselves,” Cirillo said. “We provide a solid support system and strategies for success, but we’ve found multiple benefits to having students open the doors to the next steps of their lives and careers.”

When Delmarina Lopez entered Bay Path as a freshman, she didn’t think she could do that. The young Latina woman with a love for the public sector recalls that she was ready to transfer out.

“College was a rude awakening for me, academically, culturally, and financially, but President [Carol] Leary wasn’t going to let me go. I received amazing support, guidance, and mentoring. I stayed, and I do not regret it.”

Lopez, who’d already achieved success in her young life as the first high-school-age, community-based intern for former Gov. Deval Patrick, became more active on campus, serving as Leary’s presidential ambassador, as well as president of the Student Government Assoc. She started as a criminal justice major, then switched to legal studies after interning with attorney Elizabeth Rodriguez-Ross of Springfield.

“I knew her as one of a handful of Latina leaders in our community. It was good to work with someone who looked like me and has a similar background,” Lopez said. “She taught me the importance of mentoring and bringing someone up with you, not just focusing on yourself. I learned that law isn’t about competition; it’s about justice.”

Lopez applied to multiple law schools across the country and was accepted at 12; she chose to stay close to home, entering Western New England University Law School this fall on a full scholarship.

Cirillo says helping build a woman’s self-efficacy is one of the most rewarding parts of her job. “Many students come here with a lot of self-doubt, but by the end of their college experience, they’re able to stand back and see what they’ve achieved, and what lies ahead as they realize their potential.”

Trainers in Training

Springfield College is well-known for its athletic programs. “We’re preparing students for careers in the fitness and health industry, providing them with classroom and hands-on training from day one,” said Sue Guyer, chair of the school’s Exercise Science and Sport Studies program. “Undergrads and grads work with varying populations, from top-level athletes to still-developing high-school athletes and the elderly, and they’re influencing their lives for the better.”

Tori Bouchard completed six internships during her studies to become a certified athletic trainer. It’s a program requirement to complete a clinical rotation each semester, starting sophomore year.

“Through these rotations, we’re able to connect to patients, coaches, other athletic trainers, and other healthcare professionals, and athletic directors. We’re able to grow as athletic trainers,” Bouchard said. “We’re able to see and meet all sorts of different people. No case is the same. No patient is the same patient. So you take the theories you’re learning in the classroom, and you apply them to the setting, and not everything is always textbook. Nothing is ever textbook, actually. So, sometimes you’re learning one thing, but you realize  — under supervision of the preceptor — ‘oh, this isn’t necessarily going to work for this case, but I also know about this technique.’”

Guyer said it’s impossible to measure the true value of the experiential learning. “It’s invaluable to have the opportunity to mentor into the profession,” she told BusinessWest, noting that the rotations can also have a positive impact at understaffed schools, which may have large populations of student athletes, but just one athletic trainer on staff.

“If Springfield College sends two interns to that high school, they’ve added two qualified people to help maintain the health and well-being of students,” she went on. “What we’ve learned is, if a student is able to see, feel, experience, treat, and rehabilitate athletes, that it really brings the classroom to life.”

Bouchard agreed. “The connections with people are unbelievable,” she said.
“You learn so much just by talking to other people, learning what they’ve learned, and you grow as a person.”

Bouchard has passed her certification exam and is presently looking for a paid internship before heading back to graduate school. “I think I still have more to learn in the clinic,” she said. “I think you’re always learning something new, and I want to learn who I really am when I’m working on my own team without another athletic trainer.”

That is, after all, what the college experience is really about — young people learning who they are, what they can do, and how to realize their potential.

Agenda

‘How Will Marijuana Affect the Workplace’

May 14: MassHire Holyoke Career Center will host a workshop titled “How Will Marijuana Affect the Workplace In Massachusetts” with attorney Erica Flores from Skoler, Abbott & Presser. This free event will take place from 8 to 10 a.m. Flores will the current state of the law regarding marijuana use by employees for both medical and recreational purposes, including employers’ obligations to accommodate marijuana use by disabled employees; proposed legislation that would prohibit employers from discriminating against employees who use recreational marijuana and how this rule would affect employers’ current rights in the workplace; and the importance of reasonable-suspicion testing in this new legal climate and strategies for implementing and enforcing such testing programs.

‘Turn Up The You and Quiet The Critic’

May 15: Baystate Health’s Every Woman program will hold a special evening titled “Turn Up the You and Quiet the Critic” at 5:30 p.m. at 121 Club at Eastworks, 116 Pleasant St., Easthampton. Keynote speaker Pam Victor, president of Happier Valley Comedy, will discuss “Five Techniques for Quieting Your Inner Critic,” and there will be live music, food, women’s health information, and shopping with local vendors. Victor is a professional improviser, facilitator, teacher, and the founder and president of Happier Valley Comedy, the first improv theater and training center in Western Mass. She directs the three branches of the company: the comedy-training center, regular shows, and the Through Laughter program for professional and personal development. The event cost is $15. To register, visit turnuptheyou.eventbrite.com. For more information, call (413) 794-5200.

Maifest Block Party

May 17-18: Maifest is a colorful, joyous tradition in Germany. It celebrates the arrival of spring, when food is plentiful and spirits flow freely. The tradition will unfold in Springfield with the Maifest Block Party, a two-day community event, presented by the Student Prince & the Fort, set to take place outdoors on Fort Street and inside the restaurant. Live bands will fill the air with music while guests sip beer and head inside for a Maifest menu filled with spring delights. This year, a generous portion of the proceeds will benefit Rays of Hope to bring the organization closer to its mission of finding a cure for breast cancer. The festivities will be emceed by radio personality Lopez from WMAS. The tapping of the ceremonial keg will be headed by Springfield Mayor Domenic Sarno and Denise Jordan, chair of the Rays of Hope campaign, who is also executive director of the Springfield Housing Authority. Sgt. Brian Elliott of the Springfield Police Department will host the ceremonial cheer. Rudi Scherff of the Student Prince will give a brief talk about the Maifest tradition.

Labor and Employment Law Conference

May 21: Skoler, Abbott & Presser, P.C. will hold a Labor and Employment Law Conference from 9 a.m. to 4 p.m. at the Sheraton Hotel in downtown Springfield. “The conference will deliver an in-depth review of some of the most challenging employment-law issues organizations, human-resources personnel, and management have faced over the past year, and will provide cutting-edge insights needed for surviving challenges on the horizon,” said Partner Marylou Fabbo. Breakout sessions will include “Paid Family and Medical Leave: Change Is Coming” “Wage and Hour Mistakes,” “Harassment, Discrimination, and Why Employers Get Sued,” “Labor and Employment Law Update,” “How to Handle Requests for Reasonable Accommodations,” and “How to Conduct an Internal Investigation.” Speakers and panel-discussion participants will include Skoler Abbott attorneys and other leaders in human resources and employment law. A continental breakfast at 8:30 a.m. and luncheon are included with the conference, as well as time for networking and questions following the presentations. See the full agenda and register online at skoler-abbott.com/training-programs or call (413) 737-4753.

Social Work Conference

May 22: More than 350 professionals from throughout Western Mass. will gather on the campus of Western New England University from 7 a.m. to 5 p.m. for the 37th annual Social Work Conference. The keynote speaker will be Jen Falcone, director of Businesses Against Human Trafficking. A survivor of child sexual abuse and trafficking as an adolescent, she will discuss her experiences and how utter devastation kick-started the healing that drives her life choices and professional work. Falcone will focus on launching a movement within the Springfield-area business community to address human trafficking. Frank Sacco will be honored with the Jim Quinn Human Service Award at the conference. In addition to a celebrated career nationally and internationally in the fields of social work and psychotherapy, Sacco has spent his life researching and authoring books and articles on bullying, teacher bullying, and building a successful anti-bullying structure within a school. He consulted for the FBI after the 1999 Columbine shooting as well as internet sexual exploitation and domestic violence. The day-long conference, sponsored by Western New England University’s Bachelor of Social Work Program, the Social Work Advisory Council, and the Office of Enrollment Management, will also feature more than 30 exhibitors from throughout the region. The conference fee is $165 and includes registration, luncheon, and six credit hours for full (100%) attendance. Lower student rates are also available. To register online, visit wne.edu/prodev, or call (413) 796-2173.

JA Inspire Career Exploration Fair

May 28: Junior Achievement of Western Massachusetts (JAWM), now celebrating its centennial anniversary, will host the JA Inspire Career Exploration Fair from 8 a.m. to noon at the MassMutual Center, 1277 Main St., Springfield. “We will host more than 500 students from seventh through 11th grades, who will have the opportunity to explore diverse career options at interactive booths featuring colleges, universities, trade schools, apprenticeship programs, companies, local law enforcement, and public-safety organizations from throughout Western Massachusetts,” said Jennifer Connolly, president of JAWM. The JA Inspire program provides students with the opportunity to learn about careers from industry representatives in time to begin planning for high-school coursework and better prepare themselves for life after graduation. The program consists of four in-class lessons, plus the career exploration fair, all designed to engage students and help them explore education and career pathways, showcase careers in Western Mass. with a focus on high-wage and high-demand industries, and connect students with industry representatives who can share career advice and offer interactive exhibits during the career fair. Exhibitor space is still available at no charge. Exhibitors will present interactive and engaging career stations, while providing volunteer mentors to staff the career stations throughout the event. To reserve a career station, contact Connolly at (413) 747-7670 or [email protected]. To learn more about the event, visit jawm.org/events or call (413) 747-7670.

Community Action Awards

June 13: Springfield Partners for Community Action will present a night of celebrating those in action within the community. The Community Action Awards will take place from 6 to 8 p.m. at the Springfield Marriott Hotel and Conference Center. It will be a night of speakers, awards, handing out scholarships to Community Scholarship winners, and a silent auction for guests to participate in. Ticket purchase is available at communityactionevent.eventbrite.com. Springfield Partners for Community Action is the federally designated community action agency of Springfield whose mission is to provide resources that assist those in need to obtain economic stability and ultimately create a better way of life. For more information on the event, contact Natalia Arocho at (413) 263-6500, ext. 6516, or [email protected].

40 Under Forty Gala

June 20: BusinessWest will present its 13th annual 40 Under Forty Gala, a celebration of 40 young business and civic leaders in Western Mass. The lavish cocktail party, to begin at 5:30 p.m. at the Log Cabin in Holyoke, will feature butlered hors d’oeuvres, food stations, and entertainment — and, of course, the presentation of the class of 2019, which is profiled in the April 29 issue of BusinessWest and at businesswest.com. Also, the fifth Continued Excellence Award honoree will be announced. Tickets cost $75 per person; only standing-room tickets remain. For more information, call (413) 781-8600, ext. 100, or e-mail [email protected]. PeoplesBank is the presenting sponsor, Health New England is the Continued Excellence Award sponsor, and WWLP-22 News is the media sponsor. Other sponsors include Baystate Health. the Isenberg School of Management, MP CPAs, Mercedes-Benz of Springfield, Live Nation, MGM Springfield, Comcast Business, and YPS of Greater Springfield (partner).

‘Thrive After 55’ Wellness Fair

June 21: State Sen. Eric Lesser announced that he will host the third annual “Thrive After 55” Wellness Fair in partnership with Health New England, Springfield College, and the Center for Human Development (CHD). This year’s fair will be held from 10 a.m. to 2 p.m. in the Field House on the campus of Springfield College, 263 Alden St., Springfield. The fair is free and open to the public. With more than 70 local organizations ranging from health and fitness to nutrition and elder law, the annual fair will connect residents of the Greater Springfield area with information and resources to help them thrive. The event will feature several educational seminars which will highlight areas of interest for attendees, including estate planning and elder law, scam avoidance, and diet and nutrition. Heart Song Yoga Center of East Longmeadow will return for a third year with an interactive demonstration of chair yoga and movement. The program includes a boxed lunch, hundreds of raffle prizes, and access to information and experts. To RSVP, call Lesser’s office at (413) 526-6501 or visit senatorlesser.com/thrive.

Agenda

JA Inspire Career Exploration Fair

May 28: Junior Achievement of Western Massachusetts (JAWM), now celebrating its centennial anniversary, will host the JA Inspire Career Exploration Fair from 8 a.m. to noon at the MassMutual Center, 1277 Main St., Springfield. The JA Inspire program provides students with the opportunity to learn about careers from industry representatives in time to begin planning for high-school coursework and better prepare themselves for life after graduation. The program consists of four in-class lessons, plus the career exploration fair, all designed to engage students and help them explore education and career pathways, showcase careers in Western Mass. with a focus on high-wage and high-demand industries, and connect students with industry representatives who can share career advice and offer interactive exhibits during the career fair. Exhibitor space is still available at no charge. Exhibitors will present interactive and engaging career stations, while providing volunteer mentors to staff the career stations throughout the event. To reserve a career station, contact Connolly at (413) 747-7670 or [email protected]. To learn more about the event, visit jawm.org/events or call (413) 747-7670.

Bay Path Graduate Spring Open House

May 29: Ready to take your career to the next level? A professional headshot and a graduate degree can help take you there. Attendees of Bay Path University’s spring graduate open house can meet with programs directors, faculty, admissions team members, and financial-aid representatives, and learn about the graduate-school admissions process, ways to finance an education, and more than 30 graduate degrees and certificates available at Bay Path University online or on campus, while enjoying light refreshments and entering to win raffle prizes. A professional photographer will also be at the event taking free headshots, perfect for use on a LinkedIn profile or résumé. The spring graduate open house is slated for 5:30 to 7:30 p.m. at Bay Path’s Longmeadow campus at 588 Longmeadow St. For more information or to register, visit baypath.edu/visit or e-mail [email protected].

Girls on the Run 5K

June 2: Girls on the Run of Western MA will host its 5K celebration at 10:30 a.m at Springfield College. The mission of Girls on the Run is to inspire girls to be healthy, joyful, and confident using an experiential-based curriculum which creatively integrates running. Girls on the Run is a physical-activity-based, positive youth-development program that uses fun running games and dynamic discussions to teach life skills to girls in third through eighth grade. During the 10-week program, girls participate in lessons that foster confidence, build peer connections, and encourage community service while they prepare for an end-of-season, celebratory 5K event. Participation in the 5K event on June 2 is open to the public. About 950 girls from 68 school sites around Western Mass., as well as 280 volunteer coaches, have participated in the program this season. Around 2,500 participants are expected at the event. The pre-registration cost is $25 for adults and $10 for children and includes a Girls on the Run 5K event shirt. After a group warm-up, the event will begin on the outdoor track on Alden Street and will continue through the campus. Registration is open at www.girlsontherunwesternma.org, and will also be available the day of the event beginning at 9 a.m. For more information about the event, how to register, and volunteer opportunities, visit www.girlsontherunwesternma.org.

Family Business Center Leadership Summit

June 4: The Family Business Center of Pioneer Valley is gathering leaders of Western Mass. companies, agencies, and organizations to explore together the upcoming trends and forces all will need to respond to. About 100 local leaders will participate in a World Café-style session at the Log Cabin in Holyoke, led by strategic leadership coach Ingrid Bredenberg, that will result in an improved perspective on paths forward into the inevitable future. Tickets are $35 (there are also discount packages, sponsor opportunities, and roles as scribes and table hosts), and includes a networking-style dinner and a relevant, practical, stimulating exploration. The FBC is doing this to mark its 25th anniversary and first-ever leadership transition with an event that will creates wins and takeaways for all. For more information and to register, e-mail fambizpv.com/leadershipsummit.

Community Action Awards

June 13: Springfield Partners for Community Action will present a night of celebrating those in action within the community. The Community Action Awards will take place from 6 to 8 p.m. at the Springfield Marriott Hotel and Conference Center. It will be a night of speakers, awards, handing out scholarships to Community Scholarship winners, and a silent auction for guests to participate in. Ticket purchase is available at communityactionevent.eventbrite.com. Springfield Partners for Community Action is the federally designated community action agency of Springfield whose mission is to provide resources that assist those in need to obtain economic stability and ultimately create a better way of life. For more information on the event, contact Natalia Arocho at (413) 263-6500, ext. 6516, or [email protected].

Paid Family and Medical Leave Seminar

June 20: Over the past few months, Massachusetts-based employers have been inundated with information about the upcoming Massachusetts Paid Family and Medical Leave requirements. Unfortunately, this deluge of information has done little to answer employers’ pressing questions. The draft regulations are just that: a draft, and subject to change prior to the issuance of final regulations. But we do know some things for sure, and there is still some time before employer obligations go into effect. Royal, P.C. will host a discussion of the steps employers can begin to take to prepare for the implementation of Paid Family and Medical Leave. The event will be held from 8 to 9:30 a.m. at 270 Pleasant St., Northampton. The price is $30 per person, and registration is limited. For more information or to register, contact Heather Loges at (413) 586-2288 or [email protected].

40 Under Forty Gala

June 20: BusinessWest will present its 13th annual 40 Under Forty Gala, a celebration of 40 young business and civic leaders in Western Mass. The lavish cocktail party, to begin at 5:30 p.m. at the Log Cabin in Holyoke, will feature butlered hors d’oeuvres, food stations, and entertainment — and, of course, the presentation of the class of 2019, which is profiled in the April 29 issue of BusinessWest and at BusinessWest.com. Also, the fifth Continued Excellence Award honoree will be announced. Limited standing-room-only tickets are still available for $75 per person. For more information, call (413) 781-8600, ext. 100, or e-mail [email protected]. PeoplesBank is the presenting sponsor, Health New England is the Continued Excellence Award sponsor, and WWLP-22 News is the media sponsor. Other sponsors include Baystate Health, the Isenberg School of Management, MP CPAs, Mercedes-Benz of Springfield, Live Nation, MGM Springfield, Comcast Business, and YPS of Greater Springfield (partner).

‘Thrive After 55’ Wellness Fair

June 21: State Sen. Eric Lesser announced that he will host the third annual “Thrive After 55” Wellness Fair in partnership with Health New England, Springfield College, and the Center for Human Development (CHD). This year’s fair will be held from 10 a.m. to 2 p.m. in the Field House on the campus of Springfield College, 263 Alden St., Springfield. The fair is free and open to the public. With more than 70 local organizations ranging from health and fitness to nutrition and elder law, the annual fair will connect residents of the Greater Springfield area with information and resources to help them thrive. The event will feature several educational seminars which will highlight areas of interest for attendees, including estate planning and elder law, scam avoidance, and diet and nutrition. Heart Song Yoga Center of East Longmeadow will return for a third year with an interactive demonstration of chair yoga and movement. The free program includes a boxed lunch, hundreds of raffle prizes, and access to information and experts. To RSVP, call Lesser’s office at (413) 526-6501 or visit senatorlesser.com/thrive.

Filmmaking Workshops

June 24-28, July 8-12: The Berkshire Film and Media Collaborative (BFMC) will host two summer filmmaking workshops: one for 15- to 19-year-olds from Monday, June 24 to Friday, June 28, and one for 11- to 14-year-olds from Monday July 8 to Friday, July 12. These week-long workshops will meet daily from 10 a.m. to 4 p.m. at Berkshire Community College’s South County Campus, 343 Main St., Great Barrington. Early dropoff (9 a.m.) and late pickup (5 p.m.) is available by request. The purpose of the workshops are twofold: for kids to experience what it’s like to work on a real movie crew from creation of an idea to the final edit of the project, and for the group to produce a high-quality short film championed in every aspect by everyone in the group. The kids will work collaboratively — performing as actors on camera; running the lights, camera, and sound; editing; and marketing the film’s premiere to the community. On the final night, parents, friends, and the public will be invited to attend, and the young filmmakers will participate in a question-and-answer session with the audience. Each participant will walk away with a copy of the film and the experience of creating a professional-quality film together. Specific topics covered will include story structure, screenwriting, character development, cinematography, sound recording and mixing, lighting, editing, sound design, and marketing. The course is being taught by writer, director, actor, and educator Patrick Toole. All equipment will be provided. The cost for the week-long workshop is $325. Students will need to bring lunch. Class size is limited. To register online, visit shop.berkshirecc.edu or call (413) 236-2127.

Agenda

Food Truck Fridays and Derby de Mayo Weekend

May 3-5: MGM Springfield will kick off a weekend of festivities with the launch of Food Truck Fridays and Derby de Mayo Weekend at Armory Square. Derby de Mayo Weekend kicks off at 11 a.m. on Friday with a performance by local cover band Feel Good Drift, lawn games, and bites from the inaugural Food Truck Fridays event. Guests can also enjoy TAP Sports Bar’s signature outdoor beer garden, which will be open for the first time this season. On Saturday, Armory Square will transform into an outdoor viewing party for the Kentucky Derby as it plays live on the 330-square-foot marquee screen. The event also will feature live music and MGM Springfield’s three food trucks. The party continues Sunday starting at 1 p.m. with a Cinco de Mayo fiesta complete with a mariachi band and custom tequila bar. Every week throughout the spring and summer, Food Truck Fridays will bring local eats to downtown Springfield from 11 a.m. to 2:30 p.m. The culinary bonanza will include three original concept food trucks from MGM Springfield, serving tacos, gelato, and Asian-inspired dishes. A variety of other popular food trucks from across the region, such as Wahlburgers, Hot Oven Cookies, and Say Cheese, will be offered on a rotating schedule. In addition to MGM’s three food trucks, opening day of Food Truck Fridays on May 3 will include Wahlburgers of Boston; Holyoke Hummus; Hot Oven Cookies, Palazzo, and Sweet Chili’s, all of Springfield; Say Cheese of Worcester; Liberty Rock Tavern of Milford, Conn.; and Kona Ice of Stamford, Conn.

Blessing of the Animals

May 4: Trinity United Methodist Church will give special recognition to horses at its 12th annual Blessing of the Animals service at 4 p.m. on the front lawn at 361 Sumner Ave., Springfield. Two equine organizations, Blue Star Equiculture and Whispering Horse, will bring horses to the event and will give presentations on the work they do. The event is free, and and people are invited to bring their pets for a blessing. All pets and their owners are welcome. Blue Star Equiculture of West Brookfield is a working horse sanctuary that offers care and shelter to 27 retired, disabled, and homeless draft horses, many of whom might otherwise end up facing poor living conditions or even slaughter. The sanctuary is an official retirement venue for carriage horses from large cities around the country. Blue Star Equiculture’s younger, healthy horses do community work, assisting with farming, logging, law enforcement, competitive pulling, and other activities. The organization also finds good homes for horses that are suitable for adoption. Whispering Horse of East Longmeadow offers equine-assisted therapy to help children and adults with physical or mental challenges. Clients who benefit from these services include those with autism, cerebral palsy, stroke, brain trauma, oppositional defiance disorder, ADHD, and numerous other conditions. Specially trained equine therapists work with clients to help them achieve cognitive, physical, emotional, educational, social, or behavioral goals. Working with seven horses, Whispering Horse presently provides services to 45 clients.

Elder-law, Estate-planning Series

May 6, 13, 20: Attorney Karen Jackson of Jackson Law, an elder-law and estate-planning firm, will teach a series of classes highlighting the latest developments in elder law and estate planning at Holyoke Community College (HCC). The six-hour course, called “Elder Law and Estate Planning: What You Need to Know,” will be presented on consecutive Mondays from 6 to 8 p.m. Jackson will present comprehensive subject matter on what she calls “The Core Estate Plan,” in which she will explain core documents and provide stories and examples. In the first session, Jackson will explain each document in the core estate plan. She will discuss the problems that can occur when proper documents are not prepared before a loss of mental capacity or physical health or before sudden loss of life. The second session will address four areas: trusts, the probate court process, Medicare hot topics, and options for community care and home care. Jackson will provide pertinent information and details about each to assist attendees in planning now. In the third and final session, Jackson will introduce the various Medicaid programs that provide long-term skilled-nursing home care in Massachusetts and the financial assistance associated with each. While participants may attend only one session of their choosing, they must still pay the full course cost of $89. To register, call (413) 552-2500 or visit www.hcc.edu/bce.

Labor and Employment Law Conference

May 21: Skoler, Abbott & Presser, P.C. will hold a Labor and Employment Law Conference from 9 a.m. to 4 p.m. at the Sheraton Hotel in downtown Springfield. “The conference will deliver an in-depth review of some of the most challenging employment-law issues organizations, human-resources personnel, and management have faced over the past year, and will provide cutting-edge insights needed for surviving challenges on the horizon,” said Partner Marylou Fabbo. Breakout sessions will include “Paid Family and Medical Leave: Change Is Coming” “Wage and Hour Mistakes,” “Harassment, Discrimination, and Why Employers Get Sued,” “Labor and Employment Law Update,” “How to Handle Requests for Reasonable Accommodations,” and “How to Conduct an Internal Investigation.” Speakers and panel-discussion participants will include Skoler Abbott attorneys and other leaders in human resources and employment law. A continental breakfast at 8:30 a.m. and luncheon are included with the conference, as well as time for networking and questions following the presentations. See the full agenda and register online at skoler-abbott.com/training-programs or call (413) 737-4753.

JA Inspire Career Exploration Fair

May 28: Junior Achievement of Western Massachusetts (JAWM), now celebrating its centennial anniversary, will host the JA Inspire Career Exploration Fair from 8 a.m. to noon at the MassMutual Center, 1277 Main St., Springfield. “We will host more than 500 students from seventh through 11th grades, who will have the opportunity to explore diverse career options at interactive booths featuring colleges, universities, trade schools, apprenticeship programs, companies, local law enforcement, and public-safety organizations from throughout Western Massachusetts,” said Jennifer Connolly, president of JAWM. The JA Inspire program provides students with the opportunity to learn about careers from industry representatives in time to begin planning for high-school coursework and better prepare themselves for life after graduation. The program consists of four in-class lessons, plus the career exploration fair, all designed to engage students and help them explore education and career pathways, showcase careers in Western Mass. with a focus on high-wage and high-demand industries, and connect students with industry representatives who can share career advice and offer interactive exhibits during the career fair. Exhibitor space is still available at no charge. Exhibitors will present interactive and engaging career stations, while providing volunteer mentors to staff the career stations throughout the event. To reserve a career station, contact Connolly at (413) 747-7670 or [email protected]. To learn more about the event, visit jawm.org/events or call (413) 747-7670.

Community Action Awards

June 13: Springfield Partners for Community Action will present a night of celebrating those in action within the community. The Community Action Awards will take place from 6 to 8 p.m. at the Springfield Marriott Hotel and Conference Center. It will be a night of speakers, awards, handing out scholarships to Community Scholarship winners, and a silent auction for guests to participate in. Ticket purchase is available at communityactionevent.eventbrite.com. Springfield Partners for Community Action is the federally designated community action agency of Springfield whose mission is to provide resources that assist those in need to obtain economic stability and ultimately create a better way of life. For more information on the event, contact Natalia Arocho at (413) 263-6500, ext. 6516, or [email protected].

40 Under Forty Gala

June 20: BusinessWest will present its 13th annual 40 Under Forty Gala, a celebration of 40 young business and civic leaders in Western Mass. The lavish cocktail party, to begin at 5:30 p.m. at the Log Cabin in Holyoke, will feature butlered hors d’oeuvres, food stations, and entertainment — and, of course, the presentation of the class of 2019, which is profiled in this issue of BusinessWest and at businesswest.com. Also, the fifth Continued Excellence Award honoree will be announced. Tickets cost $75 per person, and tables of 10 are available. For more information, call (413) 781-8600, ext. 100, or e-mail [email protected]. PeoplesBank is the presenting sponsor, Health New England is the Continued Excellence Award sponsor, and WWLP-22 News is the media sponsor. Other sponsors include the Isenberg School of Management, MP CPAs, Mercedes-Benz of Springfield, Live Nation, MGM Springfield, Comcast Business, and YPS of Greater Springfield (partner).

‘Thrive After 55’ Wellness Fair

June 21: State Sen. Eric Lesser announced that he will host the third annual “Thrive After 55” Wellness Fair in partnership with Health New England, Springfield College, and the Center for Human Development (CHD). This year’s fair will be held from 10 a.m. to 2 p.m. in the Field House on the campus of Springfield College, 263 Alden St., Springfield. The fair is free and open to the public. With more than 70 local organizations ranging from health and fitness to nutrition and elder law, the annual fair will connect residents of the Greater Springfield area with information and resources to help them thrive. The event will feature several educational seminars which will highlight areas of interest for attendees, including estate planning and elder law, scam avoidance, and diet and nutrition. Heart Song Yoga Center of East Longmeadow will return for a third year with an interactive demonstration of chair yoga and movement. The free program includes a boxed lunch, hundreds of raffle prizes, and access to information and experts. To RSVP, call Lesser’s office at (413) 526-6501 or visit senatorlesser.com/thrive.

Nonprofit Management

In Good Company

Jennifer Connelly, left, and Dawn Creighton

Jennifer Connelly, left, and Dawn Creighton display promotional materials for the JA Inspire program’s career-exploration fair set for May 28.

The 100th Anniversary Gala for Junior Achievement of Western Massachusetts will have a decidedly ’20s flair — as in the 1920s. In fact, the theme is “The Roaring ’20s are Back.”

Attendees are encouraged, but not required, to come in period dress, a challenge that Jennifer Connelly, executive director of the local JA chapter, met (with considerable help from her daughter) by doing a hard search online that yielded the appropriate dress as well as a headband with a feather.

“I’ll have the long gloves and the long cigarette holder — a full outfit; it will be very interesting to see what people come up with to mark the ’20s,” she said with a trace of understatement in her voice.

But while the gala will amount to an effort to turn back the clock in many respects, Junior Achievement, and especially its Western Mass. chapter, have been turning the clock forward, focusing on the 2020s — and the decades to follow — with a host of programs that are seemingly far removed from the organization’s original mission to introduce young people to the principles of business — but then again, not very far removed at all.

Programs like JA Inspire.

Created by a coalition of education and industry leaders led by JA of Western Mass., this endeavor is designed to introduce young people to industry sectors and careers, and also provide awareness of what skills will be needed to thrive in those settings.

At the heart of the initiative is a massive career fair set for May 28 at the MassMutual Center that won’t follow the typical model for such events.

Actually, it will, but the audience will be decidedly different. Instead of people looking for jobs they can enter in a few weeks or even a few days, those roaming the aisles will be middle- and high-school students gaining information on jobs they might fill sometime in the next decade.

“We’re going to have representatives of a number of industry clusters, and we’ll also have representatives of the post-secondary schools in this area,” said Connelly, “so students can understand that there is a pathway to a career that they might be interested in.”

In many respects, JA has always been about identifying and illuminating pathways, and JA Inspire is just one example of how this nonprofit has stayed true to its original mission while also evolving over the years and expanding into programs, 23 of them in all, for students in grades K-12, said Connelly.

These programs provide lessons in everything from how government works to how large a slice of one’s paycheck the IRS takes; from how global the global economy truly is to the all-important difference between a ‘want’ and a ‘need’ when it comes to how one spends their money, she said, adding that, to get these messages across, JA relies (as it has throughout its history) on volunteers.

“We try to make that match between what they’re learning and why it’s important, and it’s very rewarding work.”

People like Sharon Dufour, chief financial officer at Ludlow-based LUSO Federal Credit Union and a JA volunteer for more than 30 years, 20 of them in this market. She has been instrumental in bringing JA programs into schools in the Wilbraham/Ludlow area, and also in moving beyond traditional school-banking initiatives — where students learn the basics of banking — and into financial literacy.

She’s taught at all levels, including seventh grade and a program called “JA is My Future,” which helps students understand the value of what they’re learning.

“It helps them understand the skills they’ll need for specific jobs,” she explained,” adding that, in the last full school year, LUSO helped coordinate 130 classes for Junior Achievement, reaching 2,810 students. “We try to make that match between what they’re learning and why it’s important, and it’s very rewarding work.”

Julie Ann Pelletier agreed. A retired transplant to the Berkshires just over a decade ago, she was looking for volunteer work to take on and certainly found it with JA — she now coordinates the agency’s programs across the Berkshires.

One of them is an initiative to promote entrepreneurship in high-school students, for which they needed a product that students could design, make, market, and sell. Pelletier helped inspire one — crocheted hats (she teaches that art).

Fast-forwarding, she said she wound up teaching a number of Putnam Vocational Academy students that skill, and a few of them went on to start their own businesses and eventually win business competitions as they moved their ventures forward.

“I’m 72, and they’re 17, so they called it ‘Twisting the Generations,’ — it was the old school teaching the new school,” she said, summing up quickly and efficiently what JA, and its volunteers, have been doing for the past century.

For this issue and its focus on nonprofits, BusinessWest examines all that JA is celebrating as its marks an important milestone — 100 years of not only teaching young people about business, but preparing them for all that life can throw at them.

Getting Down to Business

Connelly told BusinessWest that JA’s 100th birthday bash will be a year-long celebration, one that has a number of goals, from honoring the past to raising awareness of its many programs and initiatives in an effort to ensure sustainability.

It will be capped, in most respects, by a series of events on Sept. 28, when JA National, as it’s called, which is based in Colorado, will stage JA Day at the Big E, home to the first Junior Achievement building ever erected — funded by Horace Moses, president of Strathmore Paper Co., and one of three men who founded JA in 1919. There will be a parade, speeches, and a dinner, and Connelly is expecting representatives from many of the 107 JA chapters nationwide to be in attendance.

Jennifer Connelly says JA has evolved considerably

Jennifer Connelly says JA has evolved considerably over the past century, but remains true to its original mission.

Locally, the immediate focus is on the May 4 gala, to be staged at MGM Springfield, an event expected to draw more than 300 people. The list of attendees includes two descendants of U.S. Sen. Murray Crane of Massachusetts, another of the founders (the third was Theodore Vail, president of AT&T), as well as a representative of Strathmore Paper.

So there will be significant ties to the past, said Connelly, adding that the gala will honor the agency’s founders, but also all the change and evolution that has come over the past century, and there has been quite a bit of both, as her quick history lesson shows.

“When they founded JA 100 years ago, it started off with what they called the company program,” she explained. “Students came together, formed a company, and sold a product; they envisioned a way to help young people transitioning from an agrarian-based economy to a manufacturing-based economy.”

A glass display case in the front lobby of the JA’s offices on the second floor of Tower Square holds artifacts that speak to those early days of the company program, everything from ribbons awarded at a competition in the mid-1920s to a wooden lamp built by area high-school students to later sell. (Connelly isn’t sure of the date on that item, but guesses it’s from the mid-’70s.

The student-company initiative continues to this day, she said proudly, noting that a number of area high schools run the program after school, during the summer, and as part of the regular school day.

Pathfinder Regional High School, for example, has expanded its program to includes a Facebook page, she said, adding that one class is enjoying success with selling a brush designed for pets called Brush It Off.

But over the past 30 years or so, JA has taken on a broader role, one certainly in keeping with the founders’ intent, especially within the realm of financial literacy. And that role will likely become deeper still following the passage of a bill in January that allows state education officials to establish standards around financial literacy, which schools could incorporate into their existing curricula in subjects like math, business, and social sciences.

The standards will be guidelines, not a mandate, said Connelly, adding that, for those schools who wish to adopt these guidelines, JA could become a partner in helping to bring those lessons home.

The agency already provides a wide array of financial-literacy programs to students in grades K-12, she noted, citing, as one example, something called the Credit for Life Fair, staged recently at Elms College, a program created for high-school students.

Students essentially choose a field, are given a budget, and are presented a number of options on how to spend their money — from investments to essentials like housing, a car, and groceries, as well as ‘fun’ items. They then visit with a credit counselor to review their choices and discuss the consequences of each one.

“These are great learning experiences,” Connelly said of the fair, several of which are conducted each year. “They actually get to see that, even if they get a good job and make a lot of money, that money doesn’t go too far. And they learn about the importance of having a good credit score; they can be a doctor and make a lot of money, but if they have a bad credit score, that’s going to hurt them down the road.”

The Job at Hand

While JA is providing young people with a look at life in a chosen profession through these Credit for Life programs — well, sort of — it is also introducing them to industry sectors, career paths, and specific jobs through initiatives like the JA Inspire program and the aforementioned event at the MassMutual Center.

The formal name of that gathering is the Inspire Career Exploration Fair, and that’s appropriate, because that’s what the attendees will be doing — exploring. And while they’re doing that, area employers might be getting some help with the biggest problem they face these days — securing a workforce for the future.

“Every employer in every industry sector is experiencing workforce shortages,” said Dawn Creighton, Western Mass. director for Associated Industries of Massachuetts, which came on board as a sponsor of the initiative early on and has been encouraging its members to take part. “People are not ready for the workforce, whether it’s vocational skills, technical skills, soft skills — they’re not ready.”

The career-exploration fair was conceived to help ensure that the next generation of workers is more ready, she went on, by not just introducing young people to career possibilities they may or may not have known about, but also spell out for them what it will take to land such a position in terms of skills and education.

And that’s why the event has caught the attention of businesses in several sectors, from manufacturing to healthcare to financial services, and from every corner of the 413, said Creighton, adding that all see a chance to open some eyes.

“All too often, these types of career days come during the spring of senior year, and by then it’s often too late,” she told BusinessWest. “We need to introduce young people to all the career opportunities out there, and we need to do it earlier.”

Sharon Dufour, long-time volunteer with JA

Sharon Dufour, long-time volunteer with JA, is seen here with third-graders as she provides lessons about zoning and building a city.

Thus, the fair, as noted, is an example of how JA’s mission has evolved and the agency has moved beyond the classroom in many respects. But area schools are where most of JA’s life lessons are delivered, a tradition that began a century ago and continues today through the work of teachers and especially volunteers.

Dufour has worked to recruit them for years and said more are always needed to help JA reach more young people.

“I tell every volunteer I know that it’s the most rewarding experience you can imagine,” she said. “The kids see you; they remember you. I once had a kid come flying across the Stop & Shop to give me a big hug. Her mother said, ‘my daughter does not stop talking about you.’”

Pelletier agreed, and said the rewards from volunteering come in many flavors, especially the satisfaction that comes from seeing a light go on in a young person’s eyes as they realize their potential to take an idea or a skill (like crocheting) and run with it.

“Once people get the basics, they fly,” she said, referring specifically to crocheting, but also to the many principles of business in general. “And it’s incredibly exciting to watch it happen.”

Past Is Prologue

“The future of our country depends upon making every individual fully realize the obligations and responsibilities belonging to citizenship. Habits are formed in youth. What we need in this country now is to teach the growing generations to realize that thrift and economy, coupled with industry, are as necessary now as they were in past generations.”

Theodore Vail spoke those words a century or so ago when JA was in its infancy. But they certainly ring true today, especially that part about habits being formed in youth.

Helping young people develop the right habits has been JA’s informal mission for 100 years now. There are now more ways in which in that mission is being carried out, but it’s still about pathways and putting people on the right ones.

And that’s a proud history worth celebrating.

George O’Brien can be reached at [email protected]

Sections Workforce Development

Making Some Progress

Elizabeth Ryan

Elizabeth Ryan, working her way toward a bachelor’s degree in advanced technology systems, wants to move on to a leadership position in the manufacturing field.

While the region’s manufacturers continue to struggle to find qualified help and fill the enormous voids being left by retiring Baby Boomers, it appears that some progress is being made in efforts to inspire young people to consider the field and start down a path toward a career within it. Conversations with students at Springfield Technical Community College reveal that, while considerable work remains to be done to meet the workforce needs of this sector, some perceptions about it are changing.

Gary Masciadrelli said the letters keep coming.

And to back up those words, he started shuffling papers on his desk to find some. He didn’t have to look far or work hard.

“Here’s one — a local company looking for an intern,” said Masciadrelli, professor and chair of the Mechanical Engineering Technology Department at Springfield Technical Community College, as he held it aloft. “Here’s another one … someone looking for a manufacturing engineer. We get a letter almost every day or every other day. We’re constantly getting these demands for people to fill jobs; we could definitely use more students.”

Indeed, a number of area manufacturers are turning to STCC and Masciadrelli for some kind of help with a large and ongoing problem — finding enough talented help to help the steady steam of orders these companies are getting, especially as members of the Baby Boom generation reach retirement age.

“We have far more job opportunities than we have people to fill them,” said Masciadrelli as he talked with BusinessWest in his small office within STCC’s Smith & Wesson Technology Applications Center, equipped with state-of-the-art equipment on which students can train.

That ‘we’ he used referred to both the college — which has plenty of unused seats within both its associate-degree program and a new program launched in conjunction with Northeastern University whereby students may earn a bachelor’s degree on the STCC campus — and the manufacturing sector itself.

By some counts, there are hundreds of jobs, maybe more, within the region’s manufacturing sector that could be filled but have not been because there are simply not enough trained individuals. Changing this equation has become one of the top workforce-development priorities within the 413, which has a rich history in manufacturing and innovation dating back to the creation of the Springfield Armory (on what is now the STCC campus, ironically).

Masciadrelli told BusinessWest he’s doing what he can, but it remains a stern challenge to interest young people in this profession. Reasons vary, but at the top of the list are outdated perceptions about what the work is like; lingering doubts, fueled by talk about everything from robots to work going overseas, about the relative health of the sector moving forward; and strong memories among parents who saw stalwarts ranging from American Bosch to Moore Drop Forge to the Springfield Armory abruptly close their doors.

But some young people are managing to look beyond all that and see the vast potential that work in this sector holds. Many have role models, if you will — relatives or friends who stand as inspiring examples. And many are women, introduced to the field in high school and encouraged to continue down that path.

People like Lineisha Rosario, from Agawam, who started down the road to STCC and its mechanical engineering program (quite literally) while watching her father work on cars and becoming fascinated with how things worked.

“I was always with him and always willing to help, even though he didn’t let me because I was too little,” said Rosario, currently working for CNC Software Inc. in Tolland, Conn., which provides state-of-the-art software tools for CAD/CAM manufacturing markets, in the post-processing department.

She plans to continue working there after earning her associate’s degree in a few months, and encourages others to explore a field where they can stretch their imagination and expand their career horizon.

And also people like Elizabeth Ryan, who earned her associate’s degree at STCC and is now working toward her bachelor’s through the affiliation with Northeastern.

A graduate of Chicopee Comprehensive High School, she currently works as a mechanical engineer at Parts Tool & Die, an aerospace machine shop based in Agawam. She enjoys her current work handling programming, processing, and quoting, but has set her sights much higher.

“I want to move up the chain and see if I can get into a leadership position,” she explained. “I’m still fairly new to the industry since I’ve only been in it a year and half, but I have a lot of options now.”

Lineisha Rosario

Lineisha Rosario, currently working for CNC Software, says there are many career options for those looking to enter the broad field of manufacturing.

Indeed, she does, and this is the message that Masciadrelli and all those in the manufacturing sector want to get across loud and clear.

For this issue and its focus on workforce development, BusinessWest talked with Masciadrelli and several of the students enrolled in the programs at STCC. Their comments reveal that, while there’s still considerable work to do to close that gap noted earlier, this sector may be starting to turn some heads — as well as some cutting-edge parts for everything from the aerospace industry to the medical-device field.

Breaking the Mold

For many years now, area manufacturers, technical high schools, STCC, and workforce-development-related agencies such as the area regional employment boards have been working diligently to inspire young people — and their parents — to at least give manufacturing a hard look.

Programs have enjoyed varying degrees of success, but some progress has definitely been made when it comes to debunking myths and enlightening people about the opportunities to be found in this field.

For evidence of this, one needs to spend only a few minutes with Tim Vovk.

A graduate of West Springfield High School last May, he started work toward an associate’s degree at STCC last fall, more than four years after he signed up for something called the Pathways to Prosperity program, which introduces area young people to the manufacturing field while in high school.

“I thought to myself, ‘I might as well get to know the field; if I don’t like it, I can always leave it,’” he told BusinessWest. “I took the chance, and I grew to like it, especially the problem-solving aspect of it.”

Inspired by his cousin, a drafter at Pratt & Whitney, Vovk wants to follow a similar path because of the challenging and rewarding nature of design work.

Tim Vovk

Tim Vovk says he was introduced to manufacturing while in high school, and he grew to like it, especially the problem-solving nature of the work.

“I’m enjoying it even more than I thought I would,” he said, referring specifically to solid modeling and blueprinting. “It’s fun to see a concept take shape.”

The region — and area manufacturers — could use at least a few hundred individuals more like Vovk, and they’re a long way from getting there. But his story, or individual components of it (that’s an industry phrase), are becoming more common thanks to ongoing efforts to promote the industry, create pathways to enter it and thrive within in it, and provide people with the skills that area manufacturers are desperate for.

And STCC is at the forefront of all that, with new facilities (the Smith & Wesson Center), new programs such as the affiliation with Northeastern, and solid relationships with a number of area manufacturers, said Masciadrelli as he talked with BusinessWest just prior to a class (called Solid Modeling for Mechanical Design I) involving freshmen enrolled in the associate-degree program in mechanical engineering technology.

These students, mostly younger individuals but some looking for a new career opportunity, spent the first semester on basic modeling and learning software. In this spring semester, they are learning what Masciadrelli called the “mechanics of design,” meaning proper drawing standards, geometric dimensioning and tolerancing, and understanding how to put all that on blueprints, and, in general, understanding the language of design.

By the time they earn their degree roughly 15 months later, and probably well before that, they could be owning jobs in several different realms, including design (CAD); manufacturing, such as using Mastercam programming; and the broad ‘quality’ realm.

While those at STCC are training students for the field, they’re also trying to sell young people and their parents on a profession. And in most respects, it remains a hard sell, said Masciadrelli.

“You have to get into the high schools and get to the guidance counselors and the parents as well,” he explained. “They need to be made aware that this field has changed and there are some great opportunities for good-paying jobs and careers.

“Technology has changed the field of engineering tremendously,” he went on. “Things that were done by hand … the computer has taken over everything. Look at CNC machining; people are no longer running a Bridgeport, turning cranks and feeling the work. The computer runs the CNC machine; with the technology involved, a lot more people can get involved in this work.”

And by all indications, there will be plenty of work in the years and decades to come, he continued.

Amanda Cyr

Currently working at GKN Aerospace in Connecticut, Amanda Cyr is working toward her bachelor’s degree and, hopefully, a leadership position in manufacturing.

“The people at Pratt & Whitney are telling me they’re seeing no changes in he current demands for decades,” said Masciadrelli. “They never been so busy.”

He said the affiliation with Northeastern will help in this regard, because it will enable people to earn a four-year degree while they work (this is a night program) and in Springfield, as opposed to Boston or Amherst (UMass). And with that degree, new doors of opportunity can be opened.

“We want to show people what a great opportunity they have right here,”Masciadrelli explained. “You come here, spend two years, get a job — you’ll definitely be working when you graduate, and probably well before that — and while you’re working, you can complete your bachelor’s degree at night on this campus.”

There are actually two offerings through the affiliation with Northeastern — a degree in mechanical engineering technology (an offering that did not attract enough students to become reality this year), and another in advanced technology systems, which has attracted six students for this spring, including Ryan.

Where Dreams Take Shape

Perhaps the best selling tool the college has when it comes to its programs and the profession as a whole, Masciadrelli said, are individuals like its graduates and current students (most all of them already working in the field as well).

Through word-of-mouth referrals, they let others become aware of everything from the ample supplies of jobs available to the attractive salaries they offer. Through their stories, they effectively communicate that careers in this field are desirable and, contrary to popular opinion, not beyond their reach academically.

David Nawrocki, a graduate of Chicopee Comprehensive High School, tells a story heard often at STCC.

“Originally, I was going to do the engineering science transfer and transfer from here to UMass, but then I saw the course list, and I felt like a wanted to cry,” he explained. “I’m not really into Calc 2 and all the higher math like that. One of the admissions people sat down with me and saw how frustrated I was. I came and talked to Gary [Masciadrelli] my junior year, and he said, ‘I’ll see you next year.’”

Set to graduate in May, Nawrocki, currently working as an inspector at B&E Tool in Southwick, plans to enroll in the Northwestern advanced manufacturing program, earn his bachelor’s degree, and create more potential landing spots.

Specifically, he’d like to be a project manager or manufacturing engineer. “Something that combines the design side that I like with the practical application of the knowledge,” he explained.

Meanwhile, one his co-workers at B&E, Leah Babinova, a graduate of Westfield Vocational Technical High School last May, is just getting started at STCC.

She was inspired by her two sisters, both of whom went to STCC. One is now working toward a degree in aerospace engineering, while the other is working for a manufacturer in Connecticut.

Also an inspector at B&E, Babinova said she had that job before she even graduated from high school. Surveying the field, she said there are many attractive career opportunities already within her reach, and many more if she adds college degrees.

“There are a lot of good jobs out there,” she told BusinessWest. “Most people just aren’t aware of how many opportunities there are.”

Amanda Cyr is well aware. She’s already been working in the aerospace-engineering field for roughly eight years, since just before her graduation from Westfield Voke.

She’s currently at GKN Aerospace in Newington, Conn. as a manufacturing engineer and robotics programmer. She graduated from the associate-degree program at STCC and is now enrolled in the Northeastern program to generate more of those options her classmate Ryan talked about earlier.

David Nawrocki

David Nawrocki, an inspector at B&E Tool, is working toward his associates degree, and will press on for his bachelor’s

“I just want to continue growing within the industry and have plans to possibly be in a leadership role,” she explained. “And I think having a bachelor’s will help me down that path.”

She spoke for her classmates, her co-workers, and just about everyone else in the industry when she talked about why she chose it as a career.

“It’s challenging, it’s fast-paced, but it’s good — really good,” she said, while Ryan, sitting next to her, nodded her head in agreement.

“The whole world revolves around manufacturing,” she told BusinessWest. “Everything around you has to be manufactured, so if you think about things in that way, you get engaged in it. And the more you get engaged in it, the more you enjoy it.”

Part and Parcel

As Masciadrelli talked about the manufacturing field and the many types of opportunities within it, he said that, while the money’s good, and that’s important, the work itself brings many different kinds of rewards that are not obvious to many on the outside looking in.

“It’s an exciting field — you’re doing something, you’re making something,” he told BusinessWest. “You start with a drawing, and all of the sudden, that becomes something real; things fit together, or they don’t fit together. That’s what fun about it.”

People like Scott Vovk, Elizabeth Ryan, Amanda Cyr, and Victoria Bradenberg have already figured that part out. The region’s manufacturers need hundreds more to become similarly enlightened if they are to have enough talented people to handle the contracts coming their way.

It’s a huge challenge in every respect, but there is progress being made, in every sense of that phrase.

George O’Brien can be reached at [email protected]

Agenda

STCC Majors and Career Fair

April 3: Springfield Technical Community College will host a Majors and Career Fair for students, local vocational high schools, and community agencies interested in exploring opportunities in the biomedical, architectural, civil and mechanical engineering, optics and photonics, social work, landscape and design, digital media, graphic communications, IT security, and many other STEM fields. The Majors and Career Fair will be held from 11 a.m. to 2 p.m. at the Scibelli Hall Gymnasium in Building 2. This event is a collaboration among the Career Development Center, the HSI-STEM Grant, and the Perkins Grant. Representatives from academic majors, career fields, and local employers will be on hand. With a goal of raising awareness about STEM majors and careers, the fair will give attendees an opportunity to speak with employers about potential opportunities in their field. For more information, contact Felicia Griffin-Fennell at [email protected] or (413) 755-4819.

EANE Leadership Conference

April 4: The Employers Assoc. of the NorthEast (EANE) will stage its annual Leadership Conference on Thursday, April 4 at the Sheraton Springfield Monarch Place with a focus on measuring success while motivating and inspiring one’s team to improve performance. The program will feature Jim McPartlin, vice president of Leadership Development for Forbes Travel Guide. McPartlin’s keynote will challenge attendees to bring integrity to their leadership responsibilities, even when times get tough. A second keynote will be presented by Tim Hebert, a perennial entrepreneur, innovator, author, speaker, and adventurer. Hebert will ignite the leadership spark in attendees in a keynote focused on the choices of leadership and techniques to help live life by design, not by default. Between keynote presentations, conference attendees will have access to dozens of breakout session topics ranging from performance management to diversity and inclusion, to perfecting ‘C-suite speak,’ and more. The cost for the program is $360 per person with discounts for three or more. Register at www.eane.org/leadership-2019 or by calling (877) 662-6444. The program will offer 5.75 credits from the HR Certification Institute and SHRM.

Riverside Industries Silent & Live Auction

April 5: Riverside Industries’ 15th annual Silent & Live Auction, featuring more than 250 silent-auction items and a live auction full of experiences from the Valley and beyond, will be held at One Cottage St. in Easthampton from 6 to 8:30 p.m. Attendees can expect plenty of food, casual attire, and a cash bar. Tickets cost $30 in advance. Securely register online at rsi.org. The presenting sponsor is bankESB; the associate sponsor is Harvard Pilgrim; the table sponsors are Finck & Perras Insurance Agency and Mutual of America; and the collaborator sponsors are A-Z Storage & Properties, Helping Hand Society, SBI Benefits Consulting Group, Ruth and Spencer Timm, Whittlesey & Hadley P.C., and Williston Northampton School.

‘What Is Spiritual Direction?’

April 6: Elms College will host a day of reflection titled “What Is Spiritual Direction? Is It for Me?” from 11 a.m. to 2:30 p.m. in Decice Hall at the Marian Center, located at 1365 Northampton St. in Holyoke. The event will include an introduction to what spiritual direction is (and what it is not), some exploration of different ways to be with God in prayer, reflection on each participant’s own sacred story, discussion of several approaches to spiritual direction, and time for both shared and personal prayer. Virginia Collins-English, a certified spiritual director, retreat director, writer, and psychotherapist, will lead the day of reflection. All are welcome, including those who are ‘spiritual but not religious,’ those who feel marginalized by the church, and those of all faiths. Sponsored by the Religious Studies Department and the Institute for Theology and Pastoral Studies at Elms, this event is free and open to the public, but registration is required. To register, call (413) 265-2575 or e-mail [email protected]. Attendees should bring a bag lunch. Beverages and dessert will be provided.

‘Growing Up WILD’

April 13: The School of Graduate and Professional Studies at Elms College, in partnership with Berkshire Community College and 1Berkshire, will host an early-childhood-education workshop from 8:30 a.m. to noon in the cafeteria at Berkshire Community College. The workshop, titled “A Glimpse at Growing Up WILD,” is free and open to the public. In this extensive training for educators run through MassWildlife, Jane McCarry, academic coordinator and advisor for the Early Care and Education program at Elms, and also a trained Growing Up WILD facilitator, will present two of the program’s activities: “Seed Need” and “Lunch for a Bear.” These hands-on activities encourage participants to move, learn to collect data, and make science-based observations, all at a preschool level. Participants in this workshop will take part in these activities and learn how to use them in childcare settings. The primary intended audience includes people who are already working in early education at preschools or in group care who are required to obtain 20 hours of training per year, but the workshop is also open to BCC students currently earning their associate degrees in early education or a related field, prospective early-childhood-education students, and any community members who are interested in learning about Growing Up WILD. Upon completion of the training, participants will receive a certificate of attendance confirming they have successfully completed two hours of training in Core Competency Area 5: Learning Environments and Implementing Curriculum. The total participants are limited to 50. For more information or to register, e-mail Kelly Zieba at [email protected].

Paid Family and Medical Leave Seminar

April 18: Over the past few months, Massachusetts-based employers have been inundated with information about the upcoming Massachusetts Paid Family and Medical Leave requirements. Unfortunately, this deluge of information has done little to answer employers’ pressing questions. To date, most of this information has been speculative or otherwise subject to change before implementation. In fact, the most helpful information thus far, the new Massachusetts Department of Family and Medical Leave’s draft regulations, has only given an idea of what the program will probably look like. These draft regulations are just that: a draft. They are subject to change prior to the issuance of final regulations. The good news is there are some things we do know for sure, and there is still some time before employer obligations go into effect. Royal, P.C. will host a discussion of the steps employers can begin to take to prepare for the implementation of Paid Family and Medical Leave. The event will be held from 8 to 9:30 a.m. at 270 Pleasant St., Northampton. The price is $30 per person, and registration is limited. For more information or to register, contact Heather Loges at (413) 586-2288 or [email protected].

Springfield Art Stop

April 26: The Springfield Cultural Partnership (SCP) announced the return of Art Stop, a pop-up gallery/street festival hybrid, from 5 to 8 p.m. The SCP is partnering with venues downtown to open galleries in unexpected spaces simultaneously. Additionally, several existing Springfield art galleries along this year’s route will also participate as stops along the Art Stop. Between the galleries, which will have the typical artist talks and receptions, there will be street performances. Art Stop was designed to activate underutilized community spaces with colorful art, create economic opportunity for artists, and bring communities together. Galleries will all be located in downtown Springfield. Each individual gallery opening will have an reception with the artist on site to both sell and talk about their work. This year, the SCP has also partnered with several downtown restaurants that will offer a discount on food to Art Stop attendees who present their Art Stop ‘passport’ on April 26. The SCP, along with organizing the curation of art in the pop-up spaces, is hiring unique buskers to encourage attendees to walk from place to place. Guides will be strategically placed to guide attendees along the Art Stop route. The performers will showcase an array of dance, music, and entertainment. All locations are within a walkable area.

DiGrigoli Educational Programs

April 29: For the first time in many years, Paul DiGrigoli, owner of DiGrigoli Salon and DiGrigoli School of Cosmetology in West Springfield and a national spokesperson and educator for the beauty industry, will offer his popular seminars to all local salon professionals and business owners. The all-day program at the Log Cabin in Holyoke will kick off at 10 a.m. with DiGrigoli’s most popular program, “Booked Solid,” based off his best-selling book in the beauty industry of the same name. Designed to help stylists, estheticians, nail techs, or anyone in the service industry to increase sales and retention, “Booked Solid” has inspired professionals across the country at major beauty shows, colleges, and businesses for more than 15 years. After lunch, the day will conclude with “How to Build a Healthy Salon or Business” from 1:30 to 3:30 p.m. This leadership program, geared towards salon and beauty professionals, business owners, managers, or anyone in a leadership position, will use DiGrigoli’s more than 35 years of experience in the industry to educate on the best leadership practices, how to cultivate a healthy team or healthy business, and how to outperform the competition. This intensive workshop is being made possible through the sponsorship of Sullivan Beauty in New Hampshire. For more information and to purchase tickets, interested stylists and professionals should visit www.sullivanbeauty.com.

Cover Story
Mike Mathis Has Become the Face of MGM Springfield

MikeMathis600x200A year or so ago, Mike Mathis could walk the streets of downtown Springfield in relative anonymity.

These days … well, not so much.
He said he was buttonholed recently by a business owner on Worthington Street who gave him a tutorial on the wide range of musical talent that resides in this region and advised him to exploit it. And a few days ago, he was recognized by the person working behind the counter at a car-rental agency, who asked about job opportunities — not for himself, but for family members who had left the area and were interested in coming back.

There have been many similar episodes over the past several months, and there will certainly be exponentially more for what everyone expects will be years to come.

That’s because Mathis is the face of the $800 million casino project proposed for Springfield’s South End, and, increasingly, that face is being recognized, a development he doesn’t mind at all.

Indeed, Mathis, whose business card now reads ‘president, MGM Springfield,’ likes talking with people about what could be called his project, although there is already a sizable team working on it. And more than that, he loves hearing from individuals about how this initiative could dramatically change things for the city and the region — and in positive ways.

‘Transformative’ was the word he said one state official used to describe the MGM Springfield project, and he’s not at all shy about borrowing that term.

Actually, he’s not shy about much of anything, a character trait he says is one of many necessitated by, and also honed by, life as the son of an Army officer who moved his family a number of times during his career.

“It was a wonderful childhood,” Mathis told BusinessWest, listing stops in Atlanta, Monterey, Calif., Frankfurt, Germany, and Huntsville, Ala., among many others. “The nature of moving around that often, and the whole culture of military kids and schools, is that you make friends really quickly. It forces you to be outgoing, and you need to be open to a lot of different cultures, because you’re going to experience them. So I give a lot of credit to my dad and my mom for helping me to get there in terms of my personality.”

Those qualities he listed have served him well in a career that started with a New Jersey law firm just after he earned his juris doctor at Georgetown University, but soon saw the dateline shift to Las Vegas, where he would become involved in one of the biggest projects in the industry’s history — that is, until the recession stopped it in its tracks (more on that later).

He would eventually be recruited by MGM Resorts International, where he would rise to the title of vice president of the Global Gaming Department, a position that would take him from Vegas to Macau, Japan, countless other stops, and eventually to Springfield, which, by the fall of 2012 had become ground zero in the fight for the coveted Western Mass. casino license.

MGM’s proposed casino

Mike Mathis made frequent use of the word ‘transformative’ to describe the impact MGM’s proposed casino will have on Springfield and the surrounding region.

By last fall — Nov. 4, to be exact, the day Palmer voters said ‘no’ to Mohegan Sun’s plans to build a resort casino just off turnpike exit 8 — the MGM proposal was the proverbial last plan standing.

That phrase has been used quite extensively in the press, and Mathis doesn’t like it at all. He told BusinessWest that it conveys the sense that MGM will win this license — if that’s what happens — seemingly by default.

Instead, he said, MGM will have triumphed because it had the best plan, one that prevailed over Penn National’s bid to build a gaming complex in Springfield’s North End in what became the first stage of the license competition, and one he believes is a potentially groundbreaking concept for an urban gaming facility — what the company calls the ‘inside-out casino.’

“I think this project is going to set the bar for any other opportunities that a gaming company has to develop in a downtown urban environment,” he said, making reference to this plan’s focus on melding with its surroundings and putting the emphasis on family entertainment, not gaming. “If all goes well, people will look back at what we did in Springfield as the standard.”

For this issue and its focus on the casino era, BusinessWest talked at length with Mathis about everything from his career in this industry to the state of MGM’s proposal to the nagging presence of a referendum initiative that could undo everything that’s transpired since the gaming legislation was passed in the fall of 2011.

And in keeping with his character, he wasn’t shy about speaking his mind.

In the Background

Mathis remembers that it was a dark February day, one when the mercury barely touched 20 degrees. Those were the conditions when he and his wife, Lisa, whom he met while both were pursuing law degrees at Georgetown, boarded a plane at New York’s JFK airport to take up a fellow classmate’s advice to explore job opportunities in Las Vegas.

“It was 75 and perfect when we landed,” he said with a broad smile, adding that the weather was just one of many factors that would entice the couple to pack up and move roughly 2,500 miles west.

The bigger factor was that Las Vegas was at what would later be identified as the early stages of a massive building boom, one that this entrepreneurial couple wanted to be a part of.

MGM’s planned ‘inside-out’ casino

Mike Mathis says MGM’s planned ‘inside-out’ casino could set the standard when it comes to urban gaming facilities.

Backing up a bit, Mathis said his childhood spent moving from base to base, and the character traits it generated, definitely had an impact on his eventual career track and made it much easier to pick up and move across the country.

“My upbringing in a military family helps define my in a lot of ways,” he explained. “It’s not surprising to me that I’ve been attracted to hospitality and international development, because I’m very comfortable traveling, and I like experiencing new environments.”

He saw many environments in his youth, starting with the desert in Arizona, where he was born. Over the next decade and a half, his father’s work would take the family to the Southeast — Atlanta and Huntsville — and then to the West Coast and Monterey, a somewhat lengthier stint that was perhaps his favorite.

“We were there for four years,” he recalled. “I didn’t know how great that assignment was until we moved to New Jersey for middle school and high school.”

There was also a lengthy stay at a base near Frankfurt, one that afforded the family opportunities to travel throughout Europe, experiences that made a lasting impression on the young Mathis.

“My parents have always been great about exploring our environments and surroundings,” he said. “This was a working-class family, but my parents always put a priority on traveling. And my wife and I really go out of our way to make sure our kids see the world.”

Mathis probably couldn’t have imagined just how much of the world he would eventually see when he was wrapping up his law degree at Georgetown. He did a clerkship with a firm in New Jersey and a summer internship with a large Wall Street firm, experiences that exposed him to trial work and sophisticated corporate practice, respectively.

He eventually opted to return to New Jersey and spend more time in the courts.

Meanwhile, Lisa, who was in the same class with him at Georgetown, took a job with a Wall Street firm. Their schedules didn’t allow them to spend much time together, he said, and soon there was discussion about whether she would seek opportunities in New Jersey or he would do likewise in Manhattan.

Instead, they would both go to Las Vegas.

“We both got jobs with two of the top law firms in Las Vegas, who were happy to recruit some professionals from the East Coast because they were looking to broaden their practices,” Mathis recalled, adding that, within that first year, they both represented clients in the gaming industry; he worked with Las Vegas Sands, and Lisa with Caesars. Those stints eventually led to offers for in-house positions, which they both accepted.

Mathis spent the six years working with Las Vegas Sands, which he called a great learning experience, one in which he worked on not only the Venetian and Palazzo resort casinos, but also an expansion into Macau and the process of taking the company public.

“It was a really intense period with a lot going on, and I was right in the middle of all of it as a junior lawyer,” he explained. “It was just an incredible experience.”

He later accepted an offer to join Boyd Gaming and be general counsel for its flagship development on the Las Vegas strip — Echelon Place, at the site of the historic Stardust casino. The $4 billion venture would have included four hotels, a 140,000-square-foot casino, and the 650,000-square-foot Las Vegas ExpoCenter, but construction was halted in August 2008, roughly a year after it started, just as the effects of the Great Recession, which would devastate the Las Vegas economy, were starting to be felt.

While work at the site never resumed, Mathis considered his time at Boyd another key learning experience.

“Bill Boyd, who’s a legend in this industry, was an attorney who transitioned into an operator, so he was a great role model for me,” he said. “He was a very hands-on individual, very successful, very wealthy, but famous for working every day and knowing everyone’s names at each of the properties. I really respected that, and wanted to model my career after that type of engagement with the business, and with the people. He had a big impact on my outlook.”

Mathis described the demise of Echelon Place as the low point in his career — “I had only experienced the boom” — but he stayed with the Boyd group until 2011, when he accepted a position with MGM as vice president of Global Gaming Development for MGM Hospitality.

In that capacity, he has been one of the key players in advancing MGM’s latest developments — resort casinos in Macau, Delaware, and Springfield. And late last year, that focus was narrowed when he was made president of MGM Springfield.

Solid Bet

As he talked with BusinessWest in MGM’s offices in the TD Bank building — facilities crammed with architectural renderings and an elaborate model of the Springfield proposal — Mathis made it clear that he wasn’t taking anything for granted as the race for the Western Mass. license heads for the finish line. Nor was the company doing any coasting — another word he hears often — because there is no competition left.

“We’ve continued to work as if this were a five-operator race,” he said, referring to the number of companies that were bidding for the Western Mass. license in the final days of 2012 before the attrition started. “That’s what has helped make it such a detailed project; we felt a need to nail down a lot of specifics so that we could distinguish ourselves from our competitors. And that’s pretty unique to have as complete a design and as complete a program as we had early on.

“And we’ve continued to follow the Gaming Commission process, which is a very specific process,” he continued. “It requires engagement with surrounding communities, which has been ongoing, and it requires engagement with different entertainment venues. We’ve had a series of hearings in front of the Gaming Commission, and we passed suitability earlier in the year. We continue to keep our heads down and work and not take anything for granted.

“We’re at the point now where, from a development-operations standpoint, we can’t be arrogant about it, but we have to assume that we’re going to win the license,” he went on. “And we need to be ready to implement the project on day one.”

Overall, there are many aspects to the work being undertaken by the company at this juncture, roughly three months before the five-member Mass. Gaming Commission (MGC) is expected to decide the fate of the Western Mass. license.

There are some design elements to be finalized, he explained, as well as work to line up vendors (see story, page 19), secure tenants for the large retail component of the gaming complex, and ensure that a trained workforce will be in place when the doors open — sometime in 2017, if all goes according to plan.

But there are other, perhaps less obvious matters to contend with, he went on, using the broad term ‘education’ to categorize them.

Elaborating, he said that the gaming industry has been entrenched in Las Vegas and Macau for decades. Elected officials and the public at large are familiar with the concept and understand the business and what it brings to a community.

But in Massachusetts, it’s all foreign territory.

“And because of that, we need a lot of engagement at the local level,” he explained. “I feel the need to continually educate people not only in Springfield but across Western Mass., and make sure that everyone understands that this is a project that we think benefits not only the host community, but the region as well.

“This is unique for me personally,” he went on. “Prior to MGM, I just developed projects in Las Vegas, and it’s an entirely different process there.”

Locally, the process has a new and quite intriguing wildccard — an effort to repeal the state’s gaming legislation via a statewide referendum that would appear on this November’s election ballot. State Attorney General Martha Coakley ruled that the petition to put the matter on the ballot was unconstitutional because it would “impair the implied contracts between the [gaming] commission and gaming license applicants” and illegally “take” those rights without compensation.

Backers of the referendum then took their case to the state Supreme Judicial Court, which is expected to rule on the matter this summer, a few months after the Gaming Commission is likely to have awarded licenses for Western Mass. and the Boston area.

MGM has joined a coalition, which also includes other gaming companies, host communities, and backers of casino gambling, that was created to fight the repeal effort, which Mathis said could have a “chilling effect” on his company’s plans for a few months until the matter is decided.

“If we’re fortunate enough to win the license in May, to have the potential repeal hanging over our heads as an industry makes it difficult to do certain things,” he said, listing as examples some of the early financial commitments related to construction and other capital-intensive expenditures. “And that’s unfortunate; there will be a two-month window where we’re going to have to watch and see what the court does. It’s certainly not the way you want to kick off the project.”

For the immediate future, the company will be an interested spectator as Penn National Gaming, the recently announced winner of the contest for the state’s lone slots parlor license, decides how it will proceed with the repeal matter looming.

“The Commonwealth has invited our industry into this jurisdiction, and we’ve made a substantial investment in terms of time and money,” Mathis said. “We have other lines of business, and MGM will survive if this is repealed, but I think about the host community and all the potential that we promised them with this project, all the employment. These host communities will be impacted as much as anyone if this whole process is overturned.”

Odds Are

While monitoring the repeal effort and awaiting what everyone expects will be the green light from the Gaming Commission, the MGM team, and Mathis in particular, continue a dialogue with Springfield officials about the project, while also talking with and listening to area residents about this huge endeavor.

“What’s really great about this opportunity, and fairly unique because of the statute, is how much of a partner the city is through the host-community agreement,” he explained. “We always want to stay on the same page about all the things that we’re working on, and with other things that are happening in the city as well.”

And there are many initiatives on the drawing board or already underway, he went on, which makes the casino project even more intriguing.

“Even before we arrived in Springfield, [Chief Development Officer] Kevin Kennedy and the Economic Development office had been doing some really great things to make sure that Springfield continues to grow and improve its economic foundation,” he told BusinessWest. “There were a lot of great things happening in Springfield before we came on board, and we’re catalysts for future growth.

“Whether it’s Union Station or the UMass satellite campus moving in, I think Springfield is on the verge of a renaissance,” he went on. “And we’re excited to anchor that.”

And while there are a number of people involved with the MGM Springfield project, including several working in the downtown Springfield office, Mathis is the point person.

That’s why he’s far less anonymous than he was a year ago, and also why he’s hearing, and answering, a wide variety of questions — in the press, on the street, in the line at the breakfast buffet at the Sheraton, and, yes, at the counter at the car-rental agency.

And as might be expected (or not, as the case may be), a good deal of these queries have to do with employment opportunities — this project is expected to create 2,000 construction jobs and nearly 3,000 permanent jobs — and that makes Mathis feel even better about it.

“It’s really about jobs, and I wasn’t prepared for that,” he explained. “I’m sort of humbled by the idea that I walk around and people see the opportunity for a career in me; that’s a tremendous responsibility.

“People are really focused on when we’re going to open, when we’re going to start hiring, and what’s required for hiring,” he went on. “There’s not a day that goes by where I’m not approached in a very respectful way by citizens wanting to know about those opportunities. I’ll have an encounter with someone where it’s not about them getting a job, but about their brother, who’s an ironworker, or it’s about their daughter, who’s graduating next year, and they want to keep her home and interested in a career here.”

This return-to-Springfield aspect to this project is one of the more surprising, and also inspirational, story notes to date, said Mathis, and one of the many reasons why he makes use of that term ‘transformative,’ which he attributes to Jim Rooney, head of the Mass. Convention Center Authority, while noting that others have used it as well.

“I find it ironic that Springfield and Western Mass. are in the middle of the Knowledge Corridor, and it’s very difficult to keep that talent in state,” he went on.

“I think we have the ability to give some of the local talented young people a career opportunity and give them a reason to stay, and that will have a spin-off impact on other industries that will be able to tap into that growing labor pool.”

A Winning Hand?

When he and Lisa moved to Vegas, Mathis said, it was with the expectation that it would be a relatively short stay, like many of those stops from his youth.

But it lasted more than a dozen years, and thus provided ample evidence of how it’s difficult to forecast how one’s career path, or life in general, will unfold. So he’s not making any predictions about how long this assignment in Springfield might last.

What he does know, though, is that, if this project proceeds as planned, anonymity will become increasingly elusive.

That’s what happens when you’re the face of something transformative.


George O’Brien can be reached at [email protected]

Daily News

SPRINGFIELD — Clair Yiting Gu was nearly 2,000 miles from Springfield Technical Community College, but she felt at home at the annual conference of the Society of Women Engineers (SWE).

Gu was one of eight STCC students who traveled to Austin, Texas, for the SWE conference to join 14,000 attendees, including college students, academic women, and professional women.

“It’s awesome,” said Gu, a computer science student who spoke from the STCC campus after returning from the conference. “You see a lot of women engineers there. You feel like you are not alone. It’s very exciting.”

Another computer science student who attended, Darya Bandarchuk, loved the opportunity to meet women who are interested in engineering. “It was great. It was my second time going to a SWE conference. There are not a lot of events like the SWE conference. You get completely immersed in engineering. You get to go to a career fair, which is a great opportunity,” she said.

The conference, which was held in October, is billed as the world’s largest conference and career fair for women in engineering and technology. STCC prepares students for careers in the STEM fields — science, technology, engineering, and mathematics.

“As a technical community college, but also as a ‘STEMinist’ institution, I am thrilled our students had the opportunity to attend this important conference,” said STCC President John Cook.

Beth McGinnis-Cavanaugh, professor of Physics and Engineering at STCC and the SWE faculty advisor, helped raise money to bring a contingent of students and three faculty and staff to the conference. She said STCC was better-represented than any other community college in the country.

The conference provided an opportunity to attend workshops and meet with major employers from technology companies such as Google, Amazon, and Texas Instruments, among others. STCC students who want to transfer after receiving their two-year associate degree were able to meet with representatives from four-year engineering programs.

STCC students participated in presentations at the conference. McGinnis-Cavanaugh’s presentation focused on a proposal to form a SWE network among the 15 Massachusetts community colleges. STCC staff member Isabel Huff presented on gender stereotypes that can hold women back from pursuing careers in STEM.

“They’re exposed to students from all over the country, mainly from four-year schools,” said McGinnis-Cavanaugh. “They’re also exposed to a lot of professional women and professionals who are there recruiting. They have a huge career fair. They do on-site interviews and résumé reviews. For our students, it’s great exposure. They don’t generally have these kinds of opportunities.”

While the employers were mainly looking to hire students graduating with four-year degrees, STCC students received a tremendous opportunity to practice interview skills, obtain feedback on their résumés, and chat with professionals in the field, she added. As engineering is still a field dominated by men, most companies are seeking a more diverse workforce and are eager to hire qualified women.

SWE, a national professional society for women in engineering and related STEM fields, supports collegiate sections nationally and internationally. STCC is one of only 14 community colleges in the country affiliated with SWE. The chapter, formed in 2014, comprises about 20 women majoring in engineering and science transfer and engineering technologies.

“It was an unbelievable event, and it was great that the college supported their trip,” McGinnis-Cavanaugh said. “We had at least one student who had never been on a plane before. To have an opportunity to visit a city like Austin, which is a real tech hub, and then be with 14,000 women who are in STEM, is pretty incredible.”

Women of Impact 2018

Owner, Principal, Dietz and Company Architects

She’s Long Had Designs on Building a Stronger Community

Photo by Dani Fine Photography

The course was titled “Architects as Leaders.”

Kerry Dietz taught it at UMass Amherst, her alma mater, several years ago. This was a one-off of sorts, she told BusinessWest, adding that there was a critical mass of students interested in this material — which amounted to insight and instruction not on how to design structures, but rather on how architects could and should become leaders within their communities — and circumstances haven’t permitted her to teach it again.

But while that class is no longer in the catalog, ‘architect as leader’ has been a course of action for Dietz — and those who have come to work for her over the past 30 years or so. It’s a phrase that defines her career more than any building or office interior she’s designed, and it explains, better than any other three-word phrase we can find, why she is a Woman of Impact.

Examples of this mindset abound — from her time spent on the Springfield Planning Board and Zoning Board of Appeals to her company’s involvement with several area nonprofits, from Revitalize CDC to Habitat for Humanity, to her decision to locate her growing company in Union Station at a time when that massive project was fairly desperate to land a high-profile tenant.

And then, there was the company’s 30th birthday party.

Rather than celebrate with a cake or maybe lunch on the town, the employees at Dietz & Company, as a group, decided to use that occasion to give back within the community, in a big way.

She took that number 30, added three more zeroes, and put a dollar sign at the front. And then, she and her team set about finding appropriate ways to bestow that amount on members of the community.

“She has also been an inspiration to me personally in promoting and supporting social-issue programs that support food and housing for the homeless, veterans’ housing, and health and scholarship funding for low-income students and families.”

Throughout the course of the year, a cookout was hosted by Dietz & Company staff for veterans of the Soldiers’ Home in Holyoke, and a monetary donation was made to assist with the home’s Veteran’s History video project. Also, a monetary donation was made and staff members volunteered their time to help make repairs to the home of a low-income Springfield resident as part of Revitalize CDC’s Green-n-Fit Neighborhood Rebuild. And $25,000 worth of materials and projects were funded for Springfield teachers through a competition in which initiative and impact were honored for educators going the extra mile to help and encourage the success of their students.

It was Dietz’s concept, but it was a company-wide effort.

“I basically said, ‘here’s my idea — the broad stroke,’” she recalled. “And people ran with it. As a company, we figured out who we wanted to support, and they (team members) did all the organizing. All you have to do sometimes is say, ‘let’s do it.’”

But Dietz has never waited for round-number anniversaries to become active and get herself — and her firm — involved. And in doing so, she has become not only an employer, but an inspirational leader, role model to those in this profession, and mentor.

“Kerry has committed her life to promoting women in the practice of architecture by promoting a fair work environment in her firm and as a leader in the Massachusetts architectural and business community,” said Kevin Riordon, an architect at Dietz. “She has also been an inspiration to me personally in promoting and supporting social-issue programs that support food and housing for the homeless, veterans’ housing, and health and scholarship funding for low-income students and families.”

While doing all that work within the community, Dietz has established herself within the field of architecture, one long dominated by men. She owns one of the largest firms in the region, and has carved out several strong niches, especially in affordable housing and education.

It is this combination of excellence in her field and career-long designs on finding ways to strengthen the community that has placed her in the inaugural class of Women of Impact.

From the Ground Up

Deitz traced the ‘architects as leaders’ concept — as a college course but also the M.O. for her career — to a summit she attended in the early ’80s that was hosted by the American Institute of Architects.

It was memorable because it was not what she was expecting.

“It wasn’t about how to be a good supervisor or how to do marketing and make more money — it wasn’t that kind of thing,” she recalled. “Instead, it was about our place in the political world and within the community — what do you have to offer?”

Kerry Dietz, right, presents a donation to the Soldiers’ Home in Holyoke as part of her company’s 30th anniversary celebration. Several staff members are in the background.

Kerry Dietz, right, presents a donation to the Soldiers’ Home in Holyoke as part of her company’s 30th anniversary celebration. Several staff members are in the background.

And because of their training and the collaborative nature of their work, architects have quite a bit to offer, whether they fully understand that or not, she went on.

“If lawyers think they can run the world, and captains of industry think they can run the world, well … how about architects?” she asked rhetorically. “We receive an incredible amount of training on how to take a whole bunch of dissimilar thoughts and ideas and listen to a whole group of people, and pull it all together and create a building. And even before that, a vision of a building; it’s all really about listening to people and synthesizing all that.

“These are core skills the world needs,” she went on, adding that a commitment to putting these skills to work has guided her firm, not only in its design efforts, but within the community as well. And it’s been that way pretty much since she got into this business more than 40 years ago.

Our story starts in Ohio, where Dietz grew up and later attended Kent State University, majoring in architecture. She was one of just four women in a class of 150.

“Kerry is an outstanding example of what it means to be a community-oriented businesswoman. She is an extremely positive influence and role model for young professionals and the next generation of architects.”

After earning her master’s in architecture from Michigan State University, she worked for a few firms in Western Mass. before partnering with Phil Burdick and launching a firm that would bear both their names.

While that venture was short-lived, Dietz would go into business for herself, opening Dietz & Company Architects in 1985. It has been a staple in downtown Springfield ever since, growing from three employees to a high of 28 (currently 23).

Over those 34 years, Dietz and her staff have ridden out a number of economic downturns, which are felt in this field perhaps as much, if not more, than any other, and firmly established the firm as a leader in several areas, but especially the commercial, education, and housing realms.

The portfolio of recent projects includes the poker room and restrooms at the $960 million MGM Springfield as well as renovation of 95 State St., MGM’s local headquarters; bankESB’s banking center and corporate headquarters, as well as a number of other projects for that institution; 83 Maple St. in Springfield, the Merrick Phelps House historic preservation project; a new branch for the Bank of Western Massachusetts in Northampton; and many others.

In the education realm, the company has designed the UMass Center at Springfield facilities in Tower Square, the Hoffmann Environmental Center at Berkshire Community College, the King & Scales dormitories at Smith College, and numerous renovations and repair projects at Springfield Technical Community College, among countless others.

And in housing, recent projects include Parsons Village, multi-family housing in Easthampton; Roosevelt Towers, a multi-family project in Cambridge that is still ongoing; and Highland Woods, a multi-family and senior-housing project in Williamstown, among many others.

But while what she and her team have accomplished is certainly significant, it is how Dietz runs her company that sets her apart within the field of architecture — and makes it clear why she is a Woman of Impact.

Drawing Inspiration

And this brings us back to the company’s 30th-anniversary celebration, and also to that class she taught at UMass and the mindset behind it.

“We started reading these stories about how teachers were paying for stuff out of their own pockets and they can’t get tax deductions for it even,” she recalled. “And we thought, ‘what if we could fund some special projects that teachers wanted to do?”

Working in concert with Springfield School Volunteers, Dietz & Company invited teachers to visit a website and propose specific initiatives, listing motivations, goals, and possible outcomes. It was competition, but the company had enough money to fund all the requests.

“We had an awards ceremony at Central High School where we had wine and hors d’oeuvres for the teachers, because they don’t get recognized for all they do,” said Dietz. “And some of them are just amazing in terms of what they’re doing with the limited resources they have.”

The work with Springfield’s teachers, as noted, is just one example of the operating mindset at Deitz & Company, one that is perhaps best summed up in the company’s primary marketing slogan — ‘design that looks good, does good’ — with the supporting line: ‘with a collaborative and dynamic approach, our designs reflect the desire to create exceptional architecture that also serves.’

There is much that goes into those two words ‘good’ and ‘serves’ — everything from a focus on the environment to meeting the needs of the client; from preserving the past to sustainability. But behind it all is that focus on this firm, and especially its founder, being leaders in the community and setting a tone when it comes to giving back.

Indeed, when referring to Dietz, team members consistently use words and phrases like ‘mentor,’ ‘role model,’ and ‘inspiration’ to describe her as well as her approaches to architecture and community involvement.

“Kerry has shown an ongoing desire to give back to the community on many levels, from spearheading design-inspired solutions that serve the community through addressing housing and public-space needs, to a more grassroots-level approach by dedicating personal time and efforts to enrich the lives of others face-to-face,” said Mark Hellen, a project architect with the firm. “She continually teaches her staff and colleagues that there is great importance, and great need, in helping the communities that surround us in as many ways as possible.”

Jason Newman, another project architect, agreed.

“From the perspective of a young professional, Kerry’s drive to educate and develop the next generation of architects is as much present in her company as it is in the classroom,” he said. “She continually creates learning opportunities within the context of our work, and does not punish a mistake made with good intention.

“Our office is an environment of shared learning, equity, and support in all aspects of our operation,” he went on. “In my opinion, Kerry is an outstanding example of what it means to be a community-oriented businesswoman. She is an extremely positive influence and role model for young professionals and the next generation of architects.”

Newman took the class “Architects as Leaders.” He remembers it opening his eyes to the larger responsibilities of all people in business.

“We learned about public engagement, advocacy in local governments, and serving the greater context of the communities in which we work,” he told BusinessWest. “Our assignments throughout the semester included things like attending the local government meeting of our choice and forming conclusions on the social impact of the items on the agenda, good or bad. This class taught us the importance of being aware and participating in the big-picture issues at the forefront of our communities.”

The Bottom Lines

The big picture.

That’s always been what Kerry Dietz has been focused on.

That’s not the company’s bottom line — although she’s focused on that, too. Rather, it’s the health and vitality of the communities in which she lives, works, and designs buildings.

She doesn’t teach “Architects as Leaders” anymore — actually, time doesn’t permit her to do much, if any, teaching these days.

But she still lives by that credo, and so does her firm. And that’s a very solid foundation on which to build.

George O’Brien can be reached at [email protected]

Agenda Departments

Understanding Gender Identity in the Workplace

March 22: HRMA of Western New England will present a half-day symposium event on understanding gender identity and supporting transgender and gender non-binary individuals in the workplace. This important topic is impacting local employers across the region. This program will help attendees understand the difference between gender identity and sexual orientation, learn ways to foster respectful work environments for all employees, and gain an understanding of the legal protections for the transgender community. Speakers will include Dr. Eunice Aviles, gender specialist and clinical psychologist; Erica Tabias, public speaker, transgender advocate, and life coach; and Jonathan Miller, chief of the Public Protection & Advocacy Bureau for the state Attorney General’s Office. The event runs from noon to 4 p.m., with a buffet lunch included. Tickets are $75. For more information, contact Allison Ebner at (413) 789-6400 or [email protected], or visit www.hrmawne.org.

Mini Medical School

March 23 to May 11: Itching to get out of the house as the winter draws to an end? Consider signing up for a little dose of continuing education as part of Baystate Medical Center’s Mini Medical School, where you can broaden your knowledge of the field of medicine with professors from the teaching hospital. Mini Medical School, which begins its spring session on Thursday, March 23, offers area residents an inside look at the expanding field of medicine, minus the tests, homework, interviews, and admission formalities. The program continues through May 11. Baystate’s Mini Medical School program is an eight-week health-education series featuring a different aspect of medicine each week. Classes this spring will include sessions on various medical topics such as surgery, deep-brain stimulation, emergency medicine, dementia, pathology, and several others. For a full list of topics and instructors, visit www.baystatehealth.org/minimed. While it is not difficult to be accepted into the program, slots are limited, and early registration is recommended. Many of the students, who often range in age from 20 to 70, participate due to a general interest in medicine and later find that many of the things they learned over the semester are relevant to their own lives. The goal of the program, offered in the hospital’s Chestnut Conference Center, is to help members of the public make more informed decisions about their healthcare while receiving insight on what it might be like to be a medical student. Baystate Medical Center is the region’s only teaching hospital, and each course is taught by medical center faculty, who explain the science of medicine without resorting to complex terms. All classes are held Thursday nights starting at 6 p.m. and run until 8 or 9 p.m., depending on the night’s topic. No basic science knowledge is needed to participate. Each participant is required to attend a minimum of six out of eight classes in order to receive a certificate of completion. Tuition costs $95 per person and $80 for Senior Class and Spirit of Women members. To register, call (413) 794-7630 or visit www.baystatehealth.org/minimed.

Cultivate & Nest Open House

March 25: Cultivate & Nest, a collaborative workspace for businesspeople with children, will host Bloom, its annual open house, from 10 a.m. to 4 p.m. in its Hadley office center. Terra Missildine, founder and owner of Cultivate & Nest, said the event will offer talks on the topic of entrepreneurship and parenting. A highlight of the day will be a flower-hat-making craft and a hat parade around the grounds. Face painting, puzzles, and other activities will also be offered. Tours of the workspace will be offered to parents hourly, while children will enjoy story time. In addition, a drawing will be held for a one-month Cultivate & Nest membership, valued at $99. All Pioneer Valley families are invited to take part in the event and bring their children. Registration is not required, and the event is free. Cultivate & Nest is the first membership-based collaborative workspace in the Valley to incorporate a childcare component. Located on the first floor in the Hadley Crossing business park, Cultivate & Nest offers roughly 3,400 square feet of work and community space. Members of Cultivate & Nest pay in cost tiers that range from $100 to $600 per month, depending on amenities and level of office access. Event and workshop space is also available for members and the community at large to host family friendly events. To learn more about Cultivate & Nest, visit cultivateandnest.com or call Missildine at (413) 345-2400.

Mass. Restaurant Day for No Kid Hungry

March 27: Eight Massachusetts Restaurant Assoc. restaurants across the state will participate in Massachusetts Restaurant Day for No Kid Hungry. Inspired by Chef Andy Husbands of Tremont 647, who has hosted a dinner for this cause for the past 20 years, the MRA announced the program’s expansion across Massachusetts. Last year, participating Boston restaurants raised more than $60,000 to end childhood hunger in Massachusetts. This year, Hotel Northampton is hosting the Western Mass. branch of the event, a multi-course meal with wine pairings. The hotel’s culinary team is working alongside and co-sponsoring with four well-known restaurants in town, including Sierra Grille, Spoleto’s, Packard’s, and Union Station. Attendance at this event will not only help to curb childhood hunger in Massachusetts, but will also help local programs that feed children of all ages at school and in the home. The goal is to ensure all children get the healthy food they need, every day. To purchase tickets or provide sponsorship for the event, visit www.eventbrite.com/e/massachusetts-restaurant-day-for-no-kid-hungry-the-hotel-northampton-tickets-31735014282.

Regional Career Fair

March 29: The College Career Centers of Western Massachusetts will hold a career fair from noon to 3 p.m. in the Alumni Healthful Living Center on the campus of Western New England University. Nearly 100 companies will be recruiting college students for paid and unpaid internships, as well as full-time and part-time employment opportunities. This annual event is a unique opportunity for employers and graduate-school representatives to connect with motivated students and alumni who are looking to launch and advance their careers. The College Career Centers of Western Massachusetts is a consortium of career-center professionals representing the eight colleges in Hampden County, including American International College, Bay Path University, Elms College, Holyoke Community College, Springfield College, Springfield Technical Community College, Western New England University, and Westfield State University. These eight institutions of higher education enroll more than 27,000 students from diverse backgrounds, and graduate approximately 5,000 students each year with a wide range of academic degrees.

‘Stay in the Game’

March 29: The community is invited to join staff from the Baystate Wing Hospital Physical Therapy and Rehabilitation team for an education session about staying active and injury-free. The program, “Stay in the Game,” will be held in the Snow Conference Room from 6 to 7 p.m. Participants will learn about the most effective types of stretching, nutrition, and hydration that will help to avoid injury when working out. Physical therapist Dena Plante and physical therapist assistant Karen Kiernan will be on hand to answer questions and offer educational materials. The program is open to student athletes and adults interested in staying active and exercising without injury. The Physical Therapy and Rehabilitation team at Baystate Wing Hospital provides a full range of rehabilitation services to help patients regain function and achieve recovery. For more information or to register, call (413) 370-5254.

Difference Makers

March 30: The ninth annual Difference Makers award program, staged by BusinessWest, will be held at the Log Cabin Banquet & Meeting House. The winners, profiled in the Jan. 23 issue and at businesswest.com, are the Community Colleges of Western Mass. (Berkshire Community College, Greenfield Community College, Holyoke Community College, and
Springfield Technical Community College); Friends of the Holyoke Merry-Go-Round; Denis Gagnon Sr., president and CEO of Excel Dryer Inc.; Junior Achievement of Western Mass.; and Joan Kagan, president and CEO of Square One. Tickets to the event, which is nearly sold out, cost $65 per person. To order, call (413) 781-8600, ext. 100. Difference Makers is a program, launched in 2009, that recognizes groups and individuals that are, as the name suggests, making a difference in this region. Sponsors include First American Insurance; Health New England; JGS Lifecare; Meyers Brothers Kalicka, P.C.; Northwestern Mutual; O’Connell Care at Home; Royal, P.C.; and Sunshine Village.

Education Fair & Expo

April 4: Jared James, a national real-estate speaker and trainer, will be the featured speaker at the 24th annual Education Fair & Expo taking place at the MassMutual Center in Springfield. The event is sponsored by the Realtor Assoc. of Pioneer Valley. The program features a day of educational presentations including two breakout sessions from James, three continuing-education classes, and two technology classes. A sellout trade show with more than 50 vendors is anticipated. Anyone who is interested in attending as a trade-show vendor should contact Kim Harrison, membership and meetings coordinator at the Realtor Assoc. of Pioneer Valley, at (413) 785-1328 or [email protected].

Art Show Reception

April 5: The National Alliance on Mental Illness of Western Massachusetts (NAMI Western Mass.) will hold an opening reception for its sixth annual art show featuring the work of artists living with mental illness from 6 to 8 p.m. at the Chicopee Public Library, 449 Front St. The reception and parking adjacent to the library are free. The exhibit runs through the end of April. The art show, originated by Karen West, an artist and art teacher at Westfield High School, will feature works for sale to the public, with proceeds going to the artists. Complimentary refreshments will be served and the public is welcome. Headquartered in Agawam, NAMI Western Mass. is an affiliate of the nation’s largest grass-roots mental-health organization dedicated to building better lives for the millions of Americans who are affected by mental illness.

EANE Management Conference

April 6: The Employers Assoc. of the NorthEast (EANE) announced its 13th annual Management Conference will be held at the Springfield Marriott. With a focus on the power of passion in leadership, the full-day conference will address how managers and supervisors can motivate themselves and their teams to create a culture of high performance. The program will feature keynote speakers Rick Barrera and Bruce Christopher. Barrera, the head of faculty for the Center for Heart Led Leadership, works with Fortune 500 CEOs, world-class mountain climbers, astronauts, professional actors, and SEAL Team Six leaders teaching them how to build high-performance teams. Christopher, a psychologist and humorist, offers cutting-edge content with a mix of comedy, showing audiences how to embrace change and giving them practical skills to apply for success. The cost for the program is $350 per person with discounts for three or more. Register at www.eane.org/management17 or by calling (877) 662-6444. It will offer 6.25 credits from the HR Certification Institute and SHRM. Sponsoring the program are Johnson & Hill Staffing Services and the HR Certification Institute.

‘Mini Golf in the Library’

April 7-8: Friends of the Holyoke Public Library will host its second annual “Mini Golf in the Library” fund-raiser on the weekend of April 7-8. Hole sponsors and event sponsors are now being recruited. At last spring’s event, more than 250 players putted their way through five levels of the Holyoke Public Library building, laughing and enjoying unique obstacles added by enterprising hole sponsors. Funds raised help the Friends of the Library support library programs and resources, especially those for children and youth. Sponsors will be publicized and thanked in local media, social media, and the library’s website in connection with this event. Logos of sponsors will be printed on the scorecard given to each player. Names of sponsors will be displayed in the library, ranked by level of sponsorship. Sponsors will be invited as guests to the Friday-evening cocktail party, with the opportunity to preview (and play through) the course. In addition to event sponsors and hole sponsors, the event planning committee, chaired by Sandy Ward, is seeking donors of in-kind services and items for a silent auction to be held during the Friday cocktail party. Hole sponsorships start at $250. Those who wish to sponsor (and decorate) one of the 18 holes are encouraged to act quickly, as holes are being sold on a first-come, first-served basis. Event sponsorships are available at five levels ranging from $250 to $1,000. An exclusive title sponsorship is possible at $2,500. For more information, visit www.holyokelibrary.org/aboutfriendsgolf.asp or e-mail Sandy Ward at [email protected].

Walk of Champions

May 7: The 12th annual Walk of Champions to benefit the Baystate Regional Cancer Program at Baystate Mary Lane Outpatient Center in Ware will step off at the Quabbin Reservoir. Since 2006, the Walk of Champions, founded by field-hockey coach John O’Neill of Quaboag Regional Middle High School, has served as a tribute to the compassionate care his mother received at the Baystate Regional Cancer Program in Ware during her cancer journey. Over the years, the walk has grown into a collection of teams and individuals, each walking for their own reason. There are friends and family members celebrating victory over cancer. Others are encouraging their loved ones in their personal fight over cancer, while others walk in memory of those who have lost their battle with cancer. The Baystate Regional Cancer Program at Baystate Mary Lane Outpatient Center provides the majority of outpatient cancer services in the Baystate Health Eastern Region, which includes Ware, Palmer, and surrounding communities. Since its inception, the Walk of Champions has raised more than $740,000 to assist, support, and instill hope in those facing cancer. All funds raised remain local to support those cared for in the Baystate Health Eastern Region at the Baystate Regional Cancer Program located at Baystate Mary Lane Outpatient Center in Ware. The route offers a one-mile loop that allows walkers to choose the number of miles they walk among the comfortable walking terrain of the Goodnough Dike. Along the way, walkers will enjoy entertainment and refreshments. Pledge forms, fund-raising resources, giving opportunities, and more are now available at www.baystatehealth.org/woc for businesses, community organizations, and individuals who wish to participate.

Women of Impact 2018

Assistant Director for Public Services, Springfield City Library

Photo by Dani Fine Photography

 

She Keeps Writing New Chapters to a Story of Community Activism

Jean Canosa Albano says she’s been called an ‘honorary Latina,’ not once, but on a number of occasions.

That’s not an official title by any means — there’s no plaque or certificate to this effect, obviously — but it might be the honor, or designation, she’s most proud of.

That’s because, while she’s not Hispanic in origin, she speaks Spanish — she’s studied it here and abroad — and has therefore made thousands of non-English-speaking visitors to the Springfield City Library more comfortable and better able to utilize its many resources.

More importantly, though, she has advocated for that constituency — and in many ways become part of it — during a lengthy career devoted not only to library science but to community building and community involvement.

A few weeks back, Albano again led a contingent from the Springfield City Library marching in the annual Puerto Rican Parade through downtown Springfield, something the library has done the past several years. It’s a symbolic step and an indicator of how the institution, and especially Albano, have taken great strides, literally and figuratively, in efforts to serve that constituency and connect it with resources.

“I’m not a Latina — I have a different heritage,” she told BusinessWest. “But I have embraced it as much as somebody from outside the culture can. “I’ve been called an honorary Latina, and I love it when I hear people say that.”

But service to the Hispanic population is only one chapter, albeit an important one, in the story of Albano’s career spent with the library — and as someone committed to being involved in the community and inspiring others to get involved.

“I’m not a Latina — I have a different heritage. But I have embraced it as much as somebody from outside the culture can. “I’ve been called an honorary Latina, and I love it when I hear people say that.”

To put that service, and her career, in their proper perspective, she said that all through it, she has adopted a variation, if you will, of Shirley Chisholm’s often-quoted bit of advice. The first black woman elected to Congress famously said, “if they don’t offer you a seat at the table, bring a folding chair.”

“I feel very fortunate — the Springfield community is very open and welcoming, so I haven’t had to bring my own chair very often,” Albano explained. “But I have made my own invitation sometimes; when I see something going on in the community that I would like to get involved in or when I think the library could benefit from me being there, or when we have something to offer, I won’t be shy about inviting myself to be part of it.”

Examples of this mindset abound, from her participation in the Reading Success by Fourth Grade initiative to Gardening the Community; from summer learning groups to the Young Professional Society of Greater Springfield.

With that last one, she acknowledged that maybe — that’s maybe — she’s not exactly in the target demographic group. But she saw a group with an intriguing mission and another opportunity to help strengthen the community through her own involvement.

“I said to myself, ‘they’re doing cool work, but maybe I’m a little old for that group,’” she recalled. “Then I saw some news coverage on them and heard that they didn’t have an age limit, so I decided to join. I go to the social events, and have learned about the small-business development happening in those circles, and connected them to the library; I really enjoy it.”

Jean Canosa Albano, right, with friends Maria Acuna, a Realtor, and Holyoke City Councilor Gladys Lebron, at the 2015 Puerto Rican Parade.

Jean Canosa Albano, right, with friends Maria Acuna, a Realtor, and Holyoke City Councilor Gladys Lebron, at the 2015 Puerto Rican Parade.

As she said, she’s been making her own invitations and getting involved. And while doing that, she’s always looked for new and different ways to help others get involved and help them develop professionally — especially women and minorities.

Which brings us to “My Beloved Springfield,” a women’s leadership panel and information fair she created. The most recent edition, staged last spring, featured a host of speakers discussing the paths they took to leadership positions, including Springfield City Councilor Kateri Walsh; Arlene Rodriguez, a senior advisor for the Mass. Department of Higher Education; and others.

Looking back on her career, Albano said her command of Spanish has created opportunities for her — when she entered a poor job market in the mid-’80s, it helped her land a job with the Springfield City Library. And in many ways, she has dedicated her career to creating opportunities for others.

As we explore the many ways she has done that, it will certainly become clear why this public servant, who keeps writing new chapters to her story of involvement, is a Woman of Impact.

A Good Read

‘Spanish desirable.’

That’s the two-word phrase that caught Albano’s attention as she read a job posting for the library position that would become the springboard for a career she says she “fell into.”

It was as a library associate with the Brightwood branch in the city’s North End neighborhood, heavily populated by Hispanics then and now.

“I remember saying to my mother, ‘I think this is a job I can do and that you would love,” Albano recalled, adding that her mother wanted to get into library science after high school, but was hindered by the cost of higher education.

Turns out, she came to love it herself — not only the job, but working with and on behalf of the residents of that neighborhood.

“Speaking Spanish was a real help in not only communicating with people, but also getting out into the community, becoming part of it, and discovering what the people there wanted and needed — from the library and from life — so we could respond,” she said. “I remember going to the old version of the Puerto Rican Festival or just going out onto Main Street or visiting schools; there was a lot of filling in the gaps and building bridges — and that’s been the way I approach my work to this day.”

Indeed, while Albano moved on from the Brightwood branch — she came to the central library in 1989 — she has continued to build those bridges, taking her service to the community far outside the library walls, while also making that institution a welcoming and responsive resource for city residents.

In her role as assistant director for Public Services of the libraries, she wears a number of hats — as well as an ‘Hablo Español’ button. She’s involved with a variety of human-resources functions, including hiring and recruiting, and as she recruits, she’s looking for individuals who embody what she calls a ‘turned-outward attitude’ with regard to the institution and how it must function.

Albano acknowledged that, overall, the library’s role within the community has changed somewhat over the past 30 years, and so have the duties of those who work there.

She can recall working on the reference desk decades ago and fielding a wide range of questions from callers who couldn’t simply Google things when they needed the answer to a pressing question. She remembers fielding queries on everything from stock prices on a specific date to the ISBN (International Standard Book Number) for specific titles so people could order them (now, they just go on Amazon) to Dr. Seuss and his history in Springfield.

Today, while there’s still a reference desk, the librarian spends less time behind it, and the questions are generally much different than those of a generation or two ago.

“People will ask how they can upload their résumé to a specific site, or how they can tell if a website is legitimate,” she told BusinessWest, adding that today, libraries, while still storehouses of books and information, are more community hubs than anything else.

“The library is a place to be when you need some solace, a place to be when you need to reflect, a place to meet with neighbors and strengthen community,” she said. “It’s also a place to research your entrepreneurial idea, gather together to learn, and build community.”

Spreading the Word

When the Springfield City Library created a number of outreach teams several years ago, Albano was assigned — actually, she assigned herself — to lead the civic and community-engagement team.

The key word in that phrase, of course, is engagement, she said, adding that the group focused on connecting people with their city and getting them involved with government and the many issues impacting the community.

“A lot of people feel disconnected, and we wanted to do something about that,” she said, adding that, through partnerships with the Springfield Election Commission, the Secretary of State’s Office, the League of Women Voters, the Women’s Fund, and other groups, the library has helped stage ‘meet the candidates’ events and other informational programs.

“Speaking Spanish was a real help in not only communicating with people, but also getting out into the community, becoming part of it, and discovering what the people there wanted and needed — from the library and from life — so we could respond.”

Like “Slots, Pot, Veal, and Schools,” an intriguingly titled program focusing on the four ballot questions for last year, dealing with casinos, marijuana, animal welfare, and charter schools.

“That was a heated debate moderated and filmed by Focus Springfield,” she recalled. “And it was released throughout the Commonwealth, so we had hundreds of views beyond the people in the room.”

In recent years, the library has coordinated a host of other programs, including one on how to run for office and what it’s like to serve in an elected position, she said, adding that 30 or even 20 years ago, it is unlikely that the city library would have been involved in such matters. Today, though, as part of its changing role, the institution is acting as (or much more as) a connector and a convener.

And Albano has been at the forefront of many of these efforts, especially with the Hispanic population and other often-underserved constituencies.

The Hispanic population is now quite large in Springfield, said Albano, adding that, in the public schools, at least 60% of the students are Hispanic. These numbers demand attention, she went on, adding that institutions across the city, including the library, need more than people on their staffs who can speak the language — although that certainly helps.

They need people who can connect with that population, advocate on its behalf, and connect people with resources.

The city’s response, and the library’s response, to the needs of those impacted by Hurricane Maria is a good example, she told BusinessWest, adding that staff members there helped with everything from attaining a library card to figuring out where to receive help with insurance matters, and host of other issues.

“We were always thinking about ways to make a stressful time, a very traumatic time, less stressful,” she said, adding that thousands of refugees came into this region, and most all of them needed help on many levels.

While the Hispanic population has been a primary focus of Albano’s time and energy, so too has been the subject of leadership and helping others develop those skills.

Which brings us, in a roundabout way, to Sonia Sotomayor’s historic visit to Springfield in 2015 as part of the Springfield Public Forum, an opportunity Albano said she ran with.

Indeed, she was able to obtain multiple copies of Sotomayor’s book in English and Spanish and set up a book-discussion group. She was also able to help arrange a meeting with the justice, the nation’s first of Hispanic descent, prior to her talk.

Sotomayor’s book is titled My Beloved World, and it, and the justice’s visit, inspired Albano to launch “My Beloved Springfield,” a now-annual program that brings in women leaders to tell their stories and lead a moderated discussion.

It’s simply one aspect of her broad efforts to help foster the next generation of leaders for this region, a role she takes very seriously.

“If you’re going to truly be a woman of impact, you have to pass things along,” she explained. “You have to make opportunities known to others, and you have to help them get there.”

Volume Business

As noted earlier, Albano hasn’t had to bring too many lawn chairs with her during her career. Indeed, she’s been given seats at a number of tables.

But she has invited herself to get involved on many occasions and in many ways, bringing the community into the library and the library into the community while doing so, and strengthening both.

Thirty years after taking a job her mother would love, she has come to love everything about it, especially the many forms of outreach.

She loves those almost as much as being called an honorary Latina.

George O’Brien can be reached at [email protected]

Law

Degrees of Improvement

By Kayla Ebner

Claudia Quintero was inspired by a lawyer who helped her — and now gets to do the same for others.

Claudia Quintero was inspired by a lawyer who helped her — and now gets to do the same for others.

In the years immediately following the Great Recession, many law-school graduates were challenged to find employment, let alone their dream job. But the picture is gradually improving, as evidenced by the experiences of recent graduates of Western New England University School of Law.

Claudia Quintero calls it her dream job.

That’s how she characterized the position she landed as a migrant/farmworkers staff attorney at the Central West Justice Center in downtown Springfield.

It’s a dream job, because she’s doing essentially what she always wanted to do and what she went to Western New England University School of Law to do — help people, but especially in the same way that an attorney helped her when she was 16 years old.

She met an attorney through a legal-services program in Los Angeles, where she grew up, who helped her apply for and obtain her permanent residence in just five short months. Quintero was always impressed and grateful for her own attorney’s diligence, and thought, “I want to be just like her.”

Like she said, hers is a dream job.

And those have been quite hard for law-school graduates to attain in recent years. In fact, for some time after the Great Recession, taking any job became the goal and, for most, a hard reality.

But the situation is improving, said Laura Fisher, director of Law Career Services at WNEU Law. She used the phrase “pretty steady” to describe the current climate, and while that’s a long way from ‘robust,’ ‘healthy,’ ‘solid,’ or other, more positive terms, it represents an improved picture and a better forecast for recent graduates.

“When the economy really took a hit in 2008 and 2009, every sector of the economy was disrupted, including law schools and law graduates,” said Fisher, adding, however, that “we’re seeing a rebound now.”

She offered some numbers to back up those words.

At WNEU Law, the class of 2017 graduated 101 students. According to data from the American Bar Assoc. (ABA), 43 of those graduates were employed at long-term, full-time, bar-passage-required jobs 10 months after graduation. Nineteen graduates were employed at what are known as ‘JD advantage jobs,’ meaning passage of the bar exam is not required, but that having a juris doctor degree provides a significant advantage.

Of the 101 graduates, eight were unemployed and seeking. Others were employed at both professional and non-professional positions or seeking a graduate degree full-time.

“The 10-month report for the class of 2017 indicates that the percentage of students with full-time, bar-passage-required, JD advantage, and other professional positions is 71.2%,” said Fisher. “This figure is approximately equivalent to, but slightly elevated, over the previous year, which was 68.9%.”

Laura Fisher

Laura Fisher

The ABA gathered that, nationally, 75.3% of the class of 2017 had long-term, full-time jobs requiring or preferring JDs. This is an increase from the previous year’s sum of 72.6%. However, the ABA credits the higher percentage of employment to “an approximately 6% decrease in the size of graduating classes at law schools nationally” (more on that later).

“When the economy really took a hit in 2008 and 2009, every sector of the economy was disrupted, including law schools and law graduates. We’re seeing a rebound now.”

Slicing through all those numbers, Fisher sees an improving job market and more opportunities for the school’s graduates — in the field of law, but also other sectors where a law degree is quite valuable, and these sentiments are reflected in the experiences of some of WNEU’s recent graduates, like Quintero.

For this issue and its focus on law, BusinessWest talked with Fisher and several recent graduates to get some barometric readings on the job market and where a law degree can take someone these days. For many, their landing spot was, in fact, a dream job.

Cases in Point

In 2013, the graduating class at WNEU included 133 students, said Fisher, summoning more numbers to get her points across. At that time, 49 students were employed at long-term, full-time, bar-passage-required jobs.

Although the class size at WNEU has decreased since then, Fisher said this is entirely by design. She noted that WNEU, along with other schools, are keeping the class sizes at “a reasonable size that’s reflective of what the market entails.”

Daniel carey

Daniel carey

Despite smaller class sizes, Fisher believes these numbers do not reflect a lack of opportunity in the job market.

“Although the market out there still feels pretty flat and we’re being careful about the number of law students we’re producing, I still feel like there’s plenty of opportunity out there,” she said. “Our alumni go on to do wonderful things.”

“Law school to me seemed like a natural way to really combine a lot of my interests and abilities. I’ve always kind of viewed the law as a way to help people.”

And she used that phrase to describe work both inside and outside the courtroom.

Daniel Carey, assistant district attorney (ADA) at the Northwestern District Attorney’s office and WNEU Law class of 2017 graduate, fits into both categories.

“Law school to me seemed like a natural way to really combine a lot of my interests and abilities,” said Carey. “I’ve always kind of viewed the law as a way to help people.”

Beginning law school in 2013, he was looking for a way to get his foot in the door, so he applied for a job at the DA’s office. He landed one as district court administrator, working behind-the-scenes to help the ADAs. He’s been there ever since, but has continued to move his way up. Since starting his role as ADA, Carey has served as director of the Drug Diversion and Treatment program for two years, a new initiative he helped launch for people struggling with addiction. It assists with treatment, rather than putting people through traditional criminal-justice prosecution.

In addition to his role at the DA’s office, he also served on the Easthampton School Committee and was elected to the Easthampton City Council. And he’s currently running for state representative — a significant change in career-path course from his original plan of being a high-school English teacher.

He is not the only one who was initially unaware of where a law career could take them. Nicole Mule, another member of WNEU’s class of 2017, did not know she was interested in law until she took classes during her time as an undergrad.

Nicole Mule

Nicole Mule

With a major in criminal justice and a minor in communication at the University of New Haven, she was required to take several law courses that were taught by lawyers. She mentioned that the classes were taught very much like they are in law school.

“It made me realize why advocating for businesses was so important. As an attorney, I can have a significant effect on my clients’ businesses for their benefit.”

“After that, I was hooked,” she told BusinessWest.

When in law school, she noted that she did not put all her focus into one practice area, and eventually gravitated toward employment law. In 2016, she accepted a summer position with the firm Robinson+Cole, which has offices in Massachusetts, Connecticut, and several other states, and was offered a job.

She’s currently an associate in the firm’s labor and employment group, representing both public-and private-sector employers in a variety of labor and employment matters.

Both of her jobs during law school helped her realize her love for this profession.

“It made me realize why advocating for businesses was so important,” said Mule. “As an attorney, I can have a significant effect on my clients’ businesses for their benefit.”

Firm Resolve

Both Carey and Mule graduated with law degrees but have gone on to completely different professions. This wide variety of career options is another reason why the job market for law school graduates is doing better than it was 10 years ago.

For Caroline Montiel, another 2017 graduate from WNEU, combining two of her biggest passions was important, and she was able to find the perfect fit.

She completed her undergraduate studies in chemical engineering, and after receiving some inspiration from her host dad while studying abroad in Spain, she decided to get her law degree. However, Montiel had a different experience than some of her peers while applying for jobs during law school.

“I was applying every week, at least one job a day,” said Montiel, adding that she applied to five jobs a weekend. For every 50 applications she filled out, she hoped to get one interview.

After she passed the bar exam, she began her career with a judicial clerkship in Connecticut Superior Court. In mid-June of this year, she began her new job as patent examiner at the Patent Trademark Office in Washington, D.C., working in the field she fell in love with during law school.

Much like Carey, Montiel, and Mule, Quintero completed several internships during her time at law school, including one with the people who helped her obtain permanent residency. She began applying for jobs during her third year of law school, and ended up sending in applications to about 10 jobs. Quintero’s strategy was simple: apply to places where she knew she would be happy.

“I was very picky about the kinds of jobs that I applied to just because I have a very specific thing that I want,” said Quintero. “I don’t like to divert energy or waste time doing things that I know I’m not going be happy doing.”

She got about three offers and ended up at Central West Justice Center. She said she was nervous that she wouldn’t get a job she wanted or that made her happy, but having a strong network was an important factor. Though it was a fairly seamless process for her, she noted that it took some of her friends much longer to find jobs.

“I was very cognizant that I was lucky,” she said.

There are certainly benefits to knowing what you want, and Montiel noted that having an idea of the type of career one wants to go into before starting law school can be very helpful.

Overall, Fisher said she sees that JD-advantage jobs are rising in popularity, both nationally and at WNEU. She noted that a lot more people are using their degrees for JD-advantage jobs in positions like higher education, data privacy, and security.

The JD-advantage sector is a route that students are becoming more interested in, she went on, not because there are fewer jobs elsewhere, but because they are interested in trying alternative paths.

Fisher mentioned that some students choose to opt out of the traditional path at a law firm because it can be stressful, and they want a good work/life balance.

Market Forces

Fisher wouldn’t say the market is booming for law-school grads — again, ‘steady’ was the word she chose, and she chose it carefully — but she does believe there are many opportunities out there in the legal job market because of how valuable it is to have a law degree in countless professions.

“A law degree is valuable far above and beyond how it can help you practice law,” said Fisher. “There’s a lot more you can do with it. Going through the process of learning how to think about laws and regulation and risk, I think all of that just lends itself to creating an employee who’s very aware, very mindful, and very responsible.”

For the graduates, that means a better chance of landing a dream job.

Company Notebook

Big E Breaks Attendance Record with 1.63 Million Guests

WEST SPRINGFIELD — A record number of visitors attended the 2019 Big E, breaking the Fair’s all-time high attendance figure, with a final tally of 1,629,527. The previous record, of 1,543,470, was set in 2018. During the fair’s run, the all-time ingle-day attendance record was also broken when 176,544 visitors attended on Saturday, Sept. 21. Five additional daily attendance records were set: Sept. 19, 85,698; Sept. 21, 176,544; Sept. 25, 89,124; Sept. 27, 112,988 and Sept. 28, 173,112. “As our event continues to grow, I am overwhelmed by the outpouring of support we receive, and I want to thank everyone in this region who supports us by attending the Big E,” said Eugene Cassidy, president and CEO of the Eastern States Exposition. “Your support allows our mission of agriculture and education to thrive, to grow, and to have a national impact.”

Bay Path Receives $5M Bequest, Largest in University’s History

LONGMEADOW — Allison Gearing-Kalill, vice president for Development and Planned Giving at Bay Path University, announced that an anonymous donor has made a transformational gift of $5 million through planned giving. The bequest is the largest individual contribution to Bay Path in its history, and honors the donor’s unwavering commitment to the education and advancement of women. Under the terms of the bequest, a fund will be established to support scholarships, endowed faculty chairs, science and technology equipment, and development programs. “I speak on behalf of the entire Bay Path community that we are grateful for this generous bequest given in support of our mission,” said President Carol Leary. “Our benefactor has a strong belief in higher education and is an inspiration for all. Over the years, this person has also contributed to our annual One America trip for students, underwritten Labster — the online virtual laboratory program integrated within the science curriculum at the American Women’s College — and has supported many other initiatives. Our patron has been a champion for women.” A passionate advocate for women’s education, the donor believes strongly that education is the key to creating opportunities and providing career pathways for women at all ages and stages of their lives, and is particularly supportive of the American Women’s College, the first all-women online bachelor’s degree program in the country, Leary added.

Eversource Donates $2,500 to Fund MHA Support Groups for Veterans, LGBTQ Community

SPRINGFIELD — Eversource, New England’s largest energy-delivery company, presented a check for $2,500 to the Mental Health Assoc. (MHA) to fund access for military veterans and members of the LGBTQ community to support groups at MHA’s BestLife Emotional Health & Wellness Center. According to Sara Kendall, vice president of Clinical Operations for MHA, community members and friends can help individuals in a number of ways, but the support provided by a group of people who have had similar experiences is even more powerful. “Through shared experience, a veteran support group helps its members build a healthy, positive lifestyle through participating and understanding,” she said. “Being part of a clinician-facilitated group can help veterans work to overcome obstacles, build working relationships, and support individuals as they learn to self-navigate in the community. The benefits of support groups for individuals who identify as LGBTQ include feeling less lonely, isolated, or judged; gaining a sense of empowerment and control; improving coping skills and sense of adjustment; talking openly and honestly about their feelings; and reducing distress, depression, or anxiety.” For more information on these new support groups, call (844) MHA-WELL.

STCC Awarded $500,000 to Enhance Two Programs

SPRINGFIELD — Springfield Technical Community College (STCC) will apply $500,000 in state funding to enhance programs in health science and electrical engineering technology and better prepare students who are planning careers in these growing industries. Called the Skills Capital Grant, the funding allows STCC to acquire the newest technologies to educate students and expand career education opportunities. STCC will use the grant to boost the two programs by acquiring new medical patient-simulation training equipment, which allows a larger number of students to enroll in the health science program; and robotic arms for the electrical engineering technology program, which will provide hands-on experience on equipment students will encounter in advanced manufacturing facilities. STCC President John Cook said the investment in the programs will help fill a regional demand for trained workers in the fields of healthcare and electrical engineering technology. Christopher Scott, dean of the School of Health & Patient Simulation, noted that the grant will be used for equipment that directly helps students prepare for careers in the healthcare field. Rick Jagodowski, chair of the electrical engineering technology program at STCC, added that the grant will allow his department to provide students experience and training with robots commonly found in the fields of advanced and automated manufacturing.

PeoplesBank Named a ‘Top Corporate Charitable Contributor’

HOLYOKE — The Boston Business Journal has announced the region’s Top Corporate Charitable Contributors, and, for the 12th year in a row, PeoplesBank is among the companies included. Also this month, the bank has been named Best Local Bank for the seventh year and Best Mortgage Lender for the eighth year in the annual Reader Raves survey conducted by the Republican and MassLive. Through the bank’s Community Care Program, it has contributed millions of dollars to local nonprofit organizations that provide services to the residents of Hampden and Hampshire counties. In addition, associates devote an average of 10,000 hours to volunteer work each year to help local schools, teach financial-education classes, clean up parks, plant trees, and help revitalize neighborhoods. The Boston Business Journal’s Top Corporate Charitable Contributors list is composed of companies that gave at least $100,000 to Massachusetts-based charities and social-service nonprofits last year. PeoplesBank will be honored at the annual Reader Raves banquet presented by the Republican and MassLive at the Log Cabin Banquet & Meeting House in Holyoke on Wednesday, Oct. 16.

CDC Designates UMass Amherst a Flu Forecasting Center Of Excellence

AMHERST — A UMass Amherst biostatistician will receive up to $3 million in funding over the next five years from the U.S. Centers for Disease Control and Prevention (CDC) to operate a UMass-based CDC Influenza Forecasting Center of Excellence, one of two in the nation. Nicholas Reich, associate professor in the School of Public Health and Health Sciences, whose flu-forecasting collaborative has produced some of the world’s most accurate models in recent years, leads a team that will work closely with the CDC, identifying new methods and data sources to sharpen the accuracy and improve communication of seasonal and pandemic flu forecasts. “We know there are a lot of groups that have done trailblazing work in this field, so it’s really a great honor to be selected,” Reich said. A research group from Carnegie Mellon University, led by Roni Rosenfeld, was chosen as the other CDC Influenza Forecasting Center of Excellence. Rosenfeld’s group has collaborated closely with the Reich Lab at UMass Amherst as part of the FluSight Network, a multi-disciplinary consortium of flu-forecasting teams. Improving the precision of infectious disease forecasting is life-saving work. These new predictive tools could more effectively target the public-health response to a potential flu outbreak, helping to determine the timing for flu-vaccine campaigns, potential school closures, and travel restrictions, as well as the allocation of medical supplies and antiviral medications. They could also help hospitals make the most efficient staffing decisions. Reich is aiming to communicate more accessible and user-friendly information to the public, perhaps via a smartphone app. The UMass Amherst Center of Excellence includes collaborators Evan Ray, assistant professor of Mathematics and Statistics at Mount Holyoke College, who completed postdoctoral research at the Reich Lab; Caitlin Rivers, senior associate at the Johns Hopkins Center for Health Security; Anna Thorner, an infectious-disease specialist and the leader of the biosurveillance research team at UpToDate, an online clinical decision support resource; and BioFire and Quidel, two industry companies that run diagnostic tests for respiratory viruses. The companies serve as data providers for the UMass Center of Excellence, sharing anonymized test results from across the nation. In recent years, flu forecasters have been spreading a wide net for their models, using Google search trends, HealthTweets, and other non-traditional sources of information. Reich’s group uses ensemble methodology, incorporating 21 models in an open platform that shares data and coding to maximize forecasting capabilities. “Pooling the strength of many models together, collaboratively with multiple teams, results in a more consistent and more accurate forecast,” he explained.

Palm Beach Capital Invests in J. Polep Distribution Services

CHICOPEE — Palm Beach Capital Fund III, LP, through one of its investment entities, announced it has made an investment in Consumer Products Distributors, LLC (d/b/a J. Polep Distribution Services) and Rachael’s Food, LLC, collectively one of the nation’s largest full-line wholesale distributors to the convenience- and grocery-store industry. Financial terms were not disclosed. J. Polep has been in the distribution business for more than 120 year, and over the past several years, the company has expanded product lines to include fresh sandwiches, salads, and grocery items and has added programs and value-added services to better service the convenience-store retailer. The success of the company can be attributed to product diversification, dedicated employees, a loyal customer base, and a commitment to superior customer service, said Eric Polep, president and CEO. Mike Schmickle, partner at Palm Beach Capital, noted that his company’s strategy is to invest in solid management teams and assist them in their long-term strategic growth plans.

Cover Story Education

Change of Course

STCC students Sarai Andrades, left, and Destiny Santos

Sarai Andrades is a second-year student at Springfield Technical Community College (STCC). She’s enrolled in the health sciences program, with the goal of starting work toward a nursing degree in 2024. Her ultimate ambition is to become a travel nurse.

To pay for her first year at STCC, she had to take on $5,000 in loans because she and her husband were earning too much to qualify for financial aid. But this year, she’s going for free, essentially, because of the MassReconnect program, which enables individuals 25 and over (she’s 49) to attend one of the state’s 15 community colleges without the burden of having to pay tuition — or even for books.

For Andrades, relief from the burden of debt is, in a word, “huge.”

Indeed, she eventually decided to resign from her job so she could attend school full-time, and the debt she took on for that first year was certainly burdensome.

“Not to take out a loan, not to be in debt when there’s only one income in my family, is a big relief for us,” she said. “Before, there was worry — this is a two-year program, and to become a full-time college student with only my husband working was going to be tough. I’m ecstatic that they’re doing this for us.”

With that, she spoke for hundreds of others in similar situations — and for administrators at the area’s community colleges, who have seen dramatic, and much-needed, increases in enrollment and vibrancy on their campuses this fall, and can attribute those increases, at least in part, to the MassReconnect program.

Jim Cook

John Cook

“When you reduce this cost barrier all the way, people can now find the time and space in their lives to actually imagine themselves back here.”

“When you reduce this cost barrier all the way, people can now find the time and space in their lives to actually imagine themselves back here,” said John Cook, president of STCC, noting that the school has seen its first increase in year-over-year enrollment in more than a decade. “People really do want to make a difference for themselves and their families, and this is that thing that has really grabbed their attention and carved that space back out in their lives.”

Tim Sweeney is back on the campus at Greenfield Community College roughly 20 years after he left school to start working.

Tim Sweeney is back on the campus at Greenfield Community College roughly 20 years after he left school to start working.

MassReconnect is a program created through legislation passed earlier this year, modeled on similar, and thus far successful, initiatives in other states, including Michigan and Tennessee.

For many individuals, the burden of tuition expenses and debt has kept them from attending school or forced them to the sidelines before they could complete a degree or certificate program, said Mark Hudgik, interim dean of Recruitment, Admissions, and Financial Aid at Holyoke Community College.

“We’re definitely seeing an increase in adult students applying and enrolling who had no college before, and we think that’s a direct impact of MassReconnect,” he said. “We also see a fair number who are coming back after a break.”

Linda Desjardins, director of Student Financial Services at Greenfield Community College, agreed.

“For some, coming up with a few thousand dollars for tuition and fees, plus another couple hundred for books, was making it difficult just to get here and get through the door,” she said. “This has just really opened up a new world for these students and new opportunities, which is great for the college and great for our student body because now we all have these diverse and enriching experiences coming into the classroom and on campus.

“And to see the amount of stress that just melts away from a student who was really worried about the cost — they’re thinking, ‘I know I want to come, I’m driven to do this, I want to change my life, but I’m going to have to give up groceries to pay for my books’ — it’s really encouraging,” she went on. “Now they don’t have to do that; they can concentrate on the work at hand in the classroom.”

For this issue and its focus on education, BusinessWest takes an early look at MassReconnect and the many ways it is changing the paradigm at area community colleges. Spoiler alert: you’ll read ‘it’s huge’ more than a few times.

 

Class Act

Tim Sweeney is back at Greenfield Community College, roughly two decades after he spent parts of five years there going to school — sometimes full-time but mostly part-time — in pursuit of an associate degree in liberal arts.

“I almost finished up, but was at a point in my life where I needed to support myself financially and concentrate less on school,” the 44-year-old told BusinessWest. “I never had the inspiration or motivation to go back.”

Mark Hudgik

Mark Hudgik

“We’re definitely seeing an increase in adult students applying and enrolling who had no college before, and we think that’s a direct impact of MassReconnect. We also see a fair number who are coming back after a break.”

But through MassReconnect, he found that motivation, and he’s back on campus, taking the three courses he needs to complete that degree: “Gothic Literature,” “Interpersonal Communications,” and “American History, 1985 to the Present.”

His plan is … well, to graduate and then transfer to UMass Amherst to pursue a four-year degree. Beyond that, he doesn’t know … yet.

“I don’t have a particular direction yet,” he said, adding simply, “just forward — finally.”

Moving lives and careers forward is the basic motivation behind MassReconnect, which is designed to help people like Sweeney who had to put college aside, or who never got started in the first place, for any of several reasons, but often the cost of tuition — or even the cost of a semester or year’s worth of books.

For others, it is the apprehension of taking on debt, especially at a time in their lives when they have many other responsibilities — housing, children, and more — that keep them from taking an important step that might help them trade a job for a career.

But MassReconnect is about more than helping individuals and families cope with the cost of a community-college education, Cook said. It’s also about putting more individuals in a position where they can relieve some of the stern challenges facing employers in every sector of the economy when it comes to finding qualified talent.

And for community colleges, the program comes at a time when they are facing stern enrollment challenges that began before COVID and were exacerbated by the pandemic, to the point where, as Cook said, the schools had essentially reached bottom and “there was no place to go but up.”

It’s only been a few weeks since the start of the fall semester and the introduction of MassReconnect, but already there are signs that it is making an impact, though it will certainly take longer, at least a few years, before its influence on the workforce crisis is known.

For individuals of various ages and in various life situations, MassReconnect represents a chance to continue in school, or go back to the classroom, but without the financial burden. As DeJardins noted, the reduced stress is palpable, and is enabling individuals to focus all — or at least more — of their energy on what’s happening in the classroom.

That’s certainly the case for Destiny Santos, another student at STCC, now in her third semester, who has designs on being a nurse.

Solymar Fraticelli, left, and her mother, Nicole Rodriguez

Solymar Fraticelli, left, and her mother, Nicole Rodriguez, are both attending HCC, while Fraticelli’s daughter is attending daycare there.

“What MassReconnect has done for me is allow me to go into this semester without the financial burden,” she explained. “And now that I’m 26, I have more things to care of; this program has allowed me to go to school knowing that everything will be OK, and I’ll be able to succeed without the burden of paying a school bill.”

Similar tones were struck by Nicole Rodriguez, 43, a second-year student at HCC who wants to advance within the human-services field, and her daughter, Solymar Fraticelli, 27, who returned to the school this fall after a lengthy hiatus.

Without MassReconnect, Rodriguez said, she would be facing a bill of more than $7,000 for tuition, fees, books, and more. And the thought of taking on debt to cover that bill is intimidating.

“That’s a lot for me, and it would likely limit me as I look to further my education,” she told BusinessWest, adding that MassReconnect has enabled her to continue without the burden of debt and, in so doing, helped inspire her daughter and other adults — her sister-in-law and best friend among them — to return to school or get started.

It’s been nearly eight years since Fraticelli first took classes at HCC — she attended for roughly a semester and a half before having to put her education aside — and she now has a daughter as well. The time gap and her parental responsibilities were just two of the factors to weigh as she considered the risks and rewards of attending community college and pursue a career in the healthcare field.

MassReconnect made it that much easier to meet those challenges head-on.

“I thought it was a great opportunity to go back to school,” she said, adding that her daughter attends daycare around the corner from the campus. “It’s free, or almost free, and that makes it that much easier to go back.”

For Sweeney, who has been unemployed for more than a year now, going back to school seemed like a more fruitful course than trying to test the current job market.

“I wanted to advance myself educationally in order to advance myself in my career,” he said, adding that being able to do so without having to pay for those three courses listed above certainly factored into his decision.

 

Degrees of Change

Meanwhile, the college administrators we spoke with said MassReconnect is at least partially responsible for a surge in enrollment they’re seeing this fall.

Cook said current enrollment at STCC has risen to 4,500, up from 4,000 a year ago. That number is still a long way from the 5,000 recorded in the fall of 2019, the last September before COVID, and a long, long way from the high-water mark of 7,000 notched in 2012, just a few years after the Great Recession.

But it is an important step in the right direction.

“For the first time in a decade, we’ve had a meaningful increase in enrollment,” he told BusinessWest. “We’re up 13% to 14%, and there are a number of factors involved with that, including MassReconnect.”

Desjardins agreed. She said the overall student headcount is up by 8.6% over last fall, a significant boost for GCC, one of the smallest community colleges in the state.

At HCC, enrollment had declined close to 30% during COVID, Hudgik said, adding that this fall, the school has seen its first increase year-over-year since 2010, with a 5.5% increase in total students and a 14% climb in new students, numbers that can be attributed at least in part to MassReconnect.

Beyond these soaring enrollment numbers, though, college administrators are buoyed by the stories behind the numbers — individuals who are returning to community colleges, or finding them for the first time years, and in some cases decades, after they graduated from high school.

And they’re attending school without having to borrow money, which removes a financial burden that weighs on individuals while they’re working toward a degree or certificate program.

Desjardins noted that the amount of grant aid Massachusetts residents is receiving has increased by 32% at GCC over last year, which represents more than $243,000. Meanwhile, the amount borrowed has dropped by 35%, or $123,000.

“Applications for federal financial aid have gone up by 16%,” she noted. “It could be for various reasons, but with all the attention that MassReconnect is getting — and the word is spreading — it’s safe to assume that MassReconnect is a good generator of that increase in financial-aid application.”

Like others, she is encouraged by the manner in which the program has enabled many who were not eligible for financial aid because they exceeded wage limitations to now attend community college without the burden of paying for it directly or taking out loans to be paid back over several years.

“The thing that’s most remarkable to me, in my position, is how low- to middle-income wage earners who have been left out of receiving free dollars for college, like grants and scholarship dollars, are now eligible to get this money to attend college,” Desjardins said. “If you were someone who was 25, single, with no children, and you made a little over $30,000 … before MassReconnect, you may have been eligible for just a few hundred dollars for the entire school year; now, you’re eligible for enough free money to pay for your tuition and fees, plus give you something toward the cost of books and course materials. That’s huge. Someone who is a low- to middle-wage earner is struggling already to pay their rent, their mortgage, childcare, groceries, gas, and more.”

Hudgik agreed. “Loans are scary,” he said. “MassReconnect allows them to not have to worry about the income threshold; they know the Commonwealth will support them and minimize the amount of loan they have to take out, and bring it to zero if they want.”

And while community college is essentially free for these individuals, the administrators we spoke with said this hasn’t diminished the value of the education their schools provide or lessened the degree of grit and determination behind the decisions to go back to school or attend for the first time.

“What we know to be true about our adult students is that, when they make the decision to come, it is usually with a lot of thought behind it,” Hudgik said. “It’s a fairly big risk for someone who has been out of school for a while to try to restart their school-going mentality. If they’ve decided to come, they’ve usually been pretty serious about it.”

 

Bottom Line

When asked what it was like to be back on the GCC campus 20 years after he last attended a class there, Sweeney said it was strange on some levels, and there was a period of adjustment, but, overall, he’s comfortable — with both his decision and with being back at school.

“I feel like I’m a different person than I was,” he said, adding that he realizes the importance of a college degree to advancing himself professionally, and just needed some motivation to take this big step.

This is what MassReconnect is all about, and while it will take some time to effectively quantify its impact on many different levels, at the moment, to those surveying the scene, it is a qualified success.

Cover Story

Brush with Fame

Joe Ventura holds the cleat he made for Patriots defensive lineman Alan Branch for the ‘My Cleats, My Cause’ program.

Joe Ventura holds the cleat he made for Patriots defensive lineman Alan Branch for the ‘My Cleats, My Cause’ program.

The word ‘artist’ covers a lot of ground when talking about Joe Ventura. The Ludlow-based entrepreneur is lead singer for what’s considered the leading Bon Jovi tribute band in the country, and he custom airbrushes everything from hockey goalie helmets to cars and motorcycles. His latest canvas has become footwear, as in football cleats through the NFL’s ‘My Cleats, My Cause’ program. For Ventura, it’s a foothold, in every aspect of that word, into another business opportunity.

Joe Ventura was clearly proud of the colorful shoe he had just created for New England Patriots running back Rex Burkhead as part of the NFL’s ‘My Cleats, My Cause’ program.

But he understood that probably the most important touch, and easily the most poignant, would not come via his talented hand.

Indeed, these Nike cleats, size 12½, were to be shipped out to Atkinson, Neb. within a few days. There, they would be signed by Jack Hoffman, a truly inspirational 12-year-old with pediatric brain cancer who developed a special relationship with Burkhead while the latter was toting the rock for the University of Nebraska Cornhuskers.

That bond remains strong, and Team Jack, an initiative embraced by the Nebraska players to raise money for cancer research, is Burkhead’s choice when it comes to the ‘my cause’ part of the NFL’s popular new program, to be celebrated during the full slate of games set for the first week of December.

As for the cleats part, well, Ventura, a Ludlow-based artist, came to the attention of the Patriots, and eventually Burkhead, in a roundabout way we’ll get to in a minute. Joe V, as he’s known to friends and those who get a close-up look at his work — that’s how he signs his creations — is now working on cleats for a few representatives of the team.

The cleat bound for Rex Burkhead’s locker will first be sent to Nebraska to be signed by the inspirational Jack Hoffman.

The cleat bound for Rex Burkhead’s locker will first be sent to Nebraska to be signed by the inspirational Jack Hoffman.

For Burkhead, he fashioned cleats that feature the words ‘Team Jack,’ a silhouette of the running back with Hoffman, and images of the boy from today and roughly four and half years ago, when, while wearing Burkhead’s number 22, he entered a Nebraska spring game and ran 69 yards for a touchdown.

For defensive lineman Alan Branch, who wears a size-16 shoe, Ventura had a little more real estate to work with, and took full advantage of it, fashioning a likeness of one of Branch’s daughters upon one of the cartoon characters used to promote his cause, FARE (Food Allergy Research & Education).

The cleats represent a new entrepreneurial and artistic beachhead for Ventura, who already had several — both on his résumé and on display in the workshop behind his Ludlow home. In addition to being lead singer for a Bon Jovi tribute band called Bon Jersey (yes, a guy nicknamed Joe V plays in a Bon Jovi tribute band), he is also an amateur dirt-bike racer and artist specializing in custom airbrush painting of everything from hockey goalie helmets to motorcycles to a few cars (including a Ford Mustang for one of the Patriots).

“I’ll paint … just about anything that can be painted,” he said, while scrolling through his phone for the photo of that Mustang, now featuring the famous Patriots logo. “I’m always looking for new opportunities, new things I can do.”

And while he’s certainly not limiting his sights to sports, he has always looked upon that realm as a fairly recession-proof niche for his venture.

“When I started this business, the first thing I thought of was, ‘what can I do if the market crashes so I can still do my job?’” he recalled. “The answer was sports.”

When asked what was in the business plan for Joe V Designs, Ventura gave a shrug of his shoulders as if to indicate that he wasn’t sure, exactly. But he hinted broadly that there would be more of everything already in the portfolio, and hopefully some new wrinkles.

That includes work for MGM Springfield, which is in talks with Ventura to create some murals for the $950 million casino set to open in less than a year. He has already fashioned a preliminary work — a scene, circa 1931, that depicts three Springfield motorcycle police officers with the entrance to the Indian Motocycle manufacturing facility in Mason Square in the background.

For this issue, BusinessWest talked at length with Ventura about his many forms of artistic expression — and entrepreneurial spirit — and about what might come next as he continues to fill in the canvas of an already-colorful career.

Signature Works

The orange Nike box declared that the sneakers inside were size 10, and the model was the Air Zoom Vomero 12.

The name on the shoebox tells a big part of the story

The name on the shoebox tells a big part of the story of how Joe Ventura is finding new opportunities to fill in the canvas of an already-colorful career.

But the two words typed on white tape across the side told the real story: Bill Belichick.

Indeed, the legendary coach is the third Patriots representative to engage Ventura in creating some shoes for ‘My Cleats, My Cause,’ only Belichick’s aren’t exactly cleats.

And Ventura wasn’t exactly sure what he was doing with those sneakers when he talked with BusinessWest much earlier this month. He was awaiting further instruction, as they say, and not from the coach himself.

“Bill wants a sketch of the shoe before I do it … he’s a little busy; it would be hard for him to stop what he’s doing to talk about a shoe,” deadpanned Ventura, adding that all he knew at that point was that he would be fashioning something that conveyed the Bill Belichick Foundation (BBF), which strives to provide coaching, mentorship, and financial support to individuals, communities, and organizations, and focuses on football and lacrosse.

And while Ventura is honored to be a client of the only coach to win five Super Bowls, and he did quickly put a picture of that Nike box with Belichick’s name on it up on his Facebook page, he doesn’t exactly get star-struck.

That’s because he’s worked with quite a few lights over the years. These are names that most casual sports fans might not know, but they are stars in their own galaxies nonetheless.

Like Jonathon Quick, goaltender for the NHL’s Los Angeles Kings, for whom Ventura has designed a number of masks. And Dwayne Roloson, a long-time NHL netminder who played for a host of teams. And John Muse, who played his college hockey at Boston College and now patrols the net for Lehigh Valley Phantoms of the American Hockey League.

Even less well-known are some of the dirt-bike stars for whom he’s created helmets. That list includes John Dowd, the former professional motocross racer from Chicopee also known as the ‘Junk Yard Dog’; Dowd’s son, Ryan; Robby Marshall; and many others.

Ventura creates several hundred hockey-goalie masks each year, including those for most major college programs — he’s one of only seven certified Bauer painters in the country — and he’s done a great deal of work in the motor-sports helmet realm as well.

And then, there are the Indian motorcycles, now made in Indiana, that he will custom-paint for clients.

“I’m all around, everywhere,” he said of both his work and where it ends up. “The hockey masks go all around the world, and I’ve handled all the custom work from Indian pretty much since they opened.”

Still, it was his other career, more than a quarter-century as lead singer for Bon Jersey, that ultimately paved the way for his work with ‘My Cleats, My Cause.’

“One of my fans from the band is Brad Berlin, the equipment manager for the Tampa Bay Buccaneers,” he recalled. “He was so into our music and what we did that he forgot what I did for a living. When they started ‘My Cleats, My Cause’ last year, they were frantic in Tampa trying to find artists; they had to go to California, one guy went to Maryland…

“Then, he remembered what I did for a living, and he sent me two sets of cleats that he wanted me to mock up, one for Tampa and one for New England,” he went on, adding that his mockup for the Pats — one that featured the team’s logo on a shoe that appeared to be made out of steel — obviously turned some heads.

Because, when Ventura went to the Patriots game against the Bucaneers in Tampa on Oct. 5, he got a sideline pass, met some players, and made some connections that turned into assignments.

He garnered the three mentioned above, plus defensive lineman Lawrence Guy and some of the team’s equipment personnel, and may get another for Brian Hoyer, the former Patriots quarterback now back with the team after the Jimmy Garoppolo trade. Also, he’s the unofficial go-to artist for anyone on the team who doesn’t have an artist.

Meanwhile, his contact information somehow got sent to the Buffalo Bills and, eventually, their equipment manager, who asked Ventura to create a few sets of cleats for their quarterback, Tyrod Taylor.

“From what the equipment manager told me, he took one look at them and said, basically, ‘I want this guy,’” said Ventura, adding that he’s awaiting some instructions from the player on what he’s looking for.

Different Strokes

Ventura likes to say that he lives in his backyard.

While that’s an exaggeration, it’s not far from the truth.

Indeed, the artist — that’s a phrase that covers a lot of territory, to be sure — spends large chunks of each day in a studio that can’t be seen from the street, provides no hint of the work going on inside, and is nondescript in almost every way. Except maybe when there’s a Nike box with Bill Belichick’s name on it on the work desk.

But it’s home — again, not literally, but for his growing business. And Ventura likes everything about it, especially the fact that no one knows it’s there.

“If I had a fancy storefront, I’d never get anything done,” he said, he said with a smile, noting that he doesn’t put an address on his colorful (what else would it be?) business card.

“There’s a phone number on there … if they want to find me, they can call me,” he said, adding that many people have, as evidenced by that deep and still-growing portfolio of work.

On the day BusinessWest visited, Ventura was referencing the recently completed left cleat bound for Nebraska, Jack Hoffman’s house, and, eventually, Burkhead’s locker.

This is the one with the image of a younger Hoffman, from when he was 7 or 8 years old. On the work bench was a photograph of the confident-looking 12-year-old, to be transferred onto the right cleat, which at that moment sported its basic white and black from the factory, with tape covering the cleats as Ventura prepared to go to work on it.

As he talked about Burkhead’s cleats, Ventura said that, like almost everything he does, this specific project is customized, and it tells a story — actually, several of them.

The first is the story the client wishes to tell, be it a reference to a nonprofit or something important enough to them to be painted on the chassis of a motorcycle. But there’s also Ventura’s story — specifically his attention to detail and desire to go above and beyond for the client.

Like with Burkhead. While what Ventura has done with the cleats is certainly creative and inspirational, the artist knew the crowning touch had to be a signature from Jack Hoffman.

And so he made those arrangements, with the signing to be videotaped and sent to Burkhead.

He also came up with the other design elements with little, if any, instruction beyond creating something that told the story of Team Jack.

“I had to do some research on it, and then my mind just starts to flow, and I come up with these ideas on how to do things,” he said, while giving ample credit to his partner, Jeff Ottomaniello, whom Ventura says he’s been training for the past 15 years.

The artist’s mindset came through when he was asked how long it took to create a cleat like the one bound for Nebraska.

“When you’re doing a portrait like that for a cleat, which is highly impossible, it could take a day to do that one cleat,” he explained. “But I don’t like to talk about how long it takes, because it’s not how much time it takes, it’s being able to create that image; it’s more of the passion of being able to do it.”

Where this passion will take him in the future is a question without a clear answer. Like the famous coach he’s creating shoes for, Ventura doesn’t get very emotional — or very detailed — when he talks about what comes next.

He didn’t say “on to Cincinnati,” but implied that it was on to whatever work his current portfolio — or even his work with Bon Jersey — might inspire.

“My favorite sport is football, and for me to be involved in this [cleats] program is pretty cool for me,” he told BusinessWest. “Once this is done, we’re going to make a portfolio and send it to each one of the teams in the NFL; knowing that we have some backing from the people we’ve done work for, it will be a little easier for people to see us and maybe get more of these.”

As for MGM, he said he’s now in talks with the company about creating murals depicting scenes from Springfield past and present. If that comes to fruition, he believes that high-profile work may open even more doors down the road.

Getting a Foothold

Ventura said he wasn’t at all sure what happens to the cleats worn during ‘My Cleats, My Cause’ week when those games over.

He suspects some of them may be auctioned off or given to the charities in question for display, but he doesn’t know their exact fate.

He does know that the cleats he created for the Patriots, the ‘steel’ shoes, will be put on display at the Patriots headquarters in Foxboro.

His ‘Joe V’ signature won’t be very visible, but the cleats, like all his work, including that with Bon Jersey, seemingly lead to additional opportunities.

In other words, he’s waiting for the other shoe to drop — literally and figuratively.

George O’Brien can be reached at [email protected]

People on the Move

Paul Scully, president and CEO of Country Bank, announced eight recent staff promotions.

Mary McGovern

Mary McGovern

Mary McGovern was promoted to executive vice president, chief financial and operating officer. She joined Country Bank in 2011 as the executive vice president and chief financial officer. She oversees the bank’s finance, operations, electronic delivery, information technology, retail banking, retail lending, facilities, and security. She holds an MBA in accounting and finance from Babson College and recently served on the board of the Baystate Health Foundation.

Miriam Siegel

Miriam Siegel

Miriam Siegel was promoted to first senior vice president, chief Culture and Development officer. She will continue to lead the human-resources and learning and development functions, and serves as the bank’s Diversity, Equity, and Inclusion officer. Joining Country Bank in 2018, she brought 26 years of professional experience as the senior vice president of Human Resources for United Bank. She serves on the board of Behavioral Health Network, the Baystate Wing Hospital board, and the Wilbraham Personnel Advisory Board.

Jennifer Bujnevicie

Jennifer Bujnevicie

Laura Dennis

Laura Dennis

Jennifer Bujnevicie and Laura Dennis, of the Retail Banking division, were promoted to vice presidents. Collectively, they contribute 36 years of experience at Country Bank; each began her professional banking career as a teller and has grown within the organization to oversee the Retail Banking division. Together, they bring a wealth of experience to the banking centers and are focused on providing the bank’s customers with exceptional customer service throughout its network. Both hold associate degrees in business administration and management from the New England College of Business and have attended the New England School for Financial Studies.

Alyson Weeks

Alyson Weeks

Alyson Weeks was promoted to vice president of Human Resources and Professional Development. She has been with Country Bank for 13 years, starting as a teller and working in various other roles in the Retail Banking division, including teller supervisor, Branch Operations manager, and Retail Operations manager, before joining the Human Resources team six years ago. She holds a bachelor’s degree in history from Worcester State University and a master’s degree in education from American International College.

Erin Skoczylas

Erin Skoczylas, assistant controller, was promoted to assistant vice president, assistant controller. She began her career at Country Bank 25 years ago as a part-time Operations clerk. Before transitioning to Accounting in 2008, she worked in various positions throughout the Operations department. She holds an associate degree in business administration from Springfield Technical Community College and a bachelor of business administration degree from Western New England University. She is also a 2017 graduate of the New England School for Financial Studies.

Tracey Wrzesien

Tracey Wrzesien of Retail Banking, Wilbraham Banking Center was promoted to assistant vice president. She has been with Country Bank for 27 years and previously served as a Retail Banking officer. She is the vice president of the Wilbraham-Hampden Rotary Club and will take over as president in July. She is a graduate of the New England College of Business and holds an associate degree in science and business administration with a concentration in finance and is also a graduate of the New England School for Financial Studies.

Dianna Lussier

Dianna Lussier

Dianna Lussier has been promoted to assistant vice president of Risk Management. She has been with Country Bank for 18 years and previously served as the Risk Management officer. During her tenure with Country Bank, she has worked in various roles, including accounting representative and financial-reporting analyst. She holds a bachelor’s degree in business administration with a concentration in finance and accounting from Worcester State College and has attended the New England School for Financial Studies. She is currently attending the Graduate School of Banking and Wharton Leadership Program. She was also the recipient of the President’s Platinum Award in 2021.

•••••

Springfield Museums announced that Jenny Powers has been named director of the Springfield Science Museum. A science educator for 20 years and the family engagement coordinator for the Springfield Museums for six years, Powers is ready to take her knowledge of playful learning to the Science Museum in the form of interactive, immersive additions to the museum. She also takes inspiration from the last woman who directed the Science Museum, Grace Pettis Johnson, who led the way from 1910 to 1949. Powers’ dynamic programing has filled the Museums on family-engagement days with exciting features such as bubble parties, high-fives with the Cat in the Hat, and Mount Crumpit derbies during Grinchmas. She has also been a regular guest on WWLP’s Mass Appeal, sharing hands-on science that families could explore together at home.

•••••

Alissa Fuller

Alissa Fuller

Florence Bank is announced that Alissa Fuller joined the bank as assistant vice president, Compliance and CRA manager. She has more than 20 years of experience in retail banking, consumer lending, and compliance. Prior to joining Florence Bank, she was a compliance specialist at a local community bank. Her duties included ensuring that the organization’s operations complied with relevant laws, regulations, and policies. In her new role at Florence Bank, Fuller’s primary responsibilities will include the oversight of programs to ensure compliance with all federal and state laws that govern the bank’s operations. In addition, she will play a vital role in the encouragement and development of the bank’s Community Reinvestment efforts. She graduated from the New England College of Business and Finance in 2016 with an associate degree in business administration with a concentration in management.

•••••

Bulkley Richardson recently welcomed Jeffrey Roberts to the firm as counsel in the Trusts & Estates and Business practices. Roberts has handled many sophisticated estate-planning matters and complex business transactions throughout his career. His practice will continue to focus on estate planning, trusts and estates, taxation, and estate administration, as well as corporate work and business transactions primarily for closely held companies. He also has extensive experience with advice to family-owned companies with respect to business-succession planning and representation of the owner with respect to the sale of a closely held business. Roberts has practiced law at Robinson Donovan P.C. since graduating from Georgetown Law in 1974 and served as the firm’s managing partner for many of those years.

•••••

Chris McMasters

Phillips Insurance Agency Inc. announced the promotion of Chris McMasters to the role of vice president. He is an accredited adviser in insurance and has been with Phillips Insurance for more than eight years. He is a graduate of Springfield College. “Chris has developed a strong clientele within the construction, hospitality, and manufacturing industries throughout New England,” said Joseph Phillips, president of Phillips Insurance. “His strong work ethic and creativity in developing risk-management strategies has set him apart.”

•••••

The Hampshire, Franklin & Hampden Agricultural Society, the nonprofit organization that manages Northampton’s Three County Fair and fairgrounds, has elected two new members to its board of directors, Jessica Dizek of Mapleline Farm in Hadley and Thomas Giles, former owner of Hadley Garden Center. Dizek and Giles join the society’s board, consisting of 21 other members who make up the fair’s agricultural leadership. Dizek is the fifth generation on her family’s farm. Mapleline Farm milks about 125 Jerseys and bottles their milk on the farm premises, while running a distribution business, wholesaling fluid milk products to the local area and Boston market. Prior to her taking over operating the farm full-time in 2018, Dizek held full-time employment off the farm for 20 years, most recently at UMass Amherst. She started at the university working for cooperative extension programs and eventually working in alumni major gifts. During this time, she also earned her MBA from the Isenberg School of Management at UMass Amherst. She currently serves as treasurer for the New England Jersey Breeders Assoc. and as a director for the Massachusetts Dairy Promotion Board, and is a member of the Massachusetts Dairy Advisory Board for the Northeast Dairy Business Innovation Center. Giles is a graduate of the Stockbridge School of Agriculture, having majored in landscape operations, and first worked for the Hadley Garden Center in the spring of 1973. In January 1988, Giles and his wife, Janine, purchased the center and ran it for 33 years until selling it to Gardeners Supply Co. of Vermont in January 2020. Giles is an active member of the First Congregational Church of Hadley and is on the board of directors for Easthampton Savings Bank and has also served on the horticulture/forestry advisory committee at Smith Vocational High School.

•••••

Heather Gawron

Annie Celdran

Annie Celdran

The Springfield Symphony Orchestra (SSO) announced it has hired Development and Grants Associate Heather Gawron and Audience Development Manager Annie Celdran. Gawron has focused the past 10 years of her career on fundraising for community nonprofits in Western Mass. Most recently, she served as senior director of Development at New England Public Media (NEPM), where she focused on overseeing the nonprofit media organization’s fundraising efforts, including grants, on-air fundraising campaigns, and its planned and major giving programs, contributing to the organization’s overall budget of $10 million. Prior to NEPM, Gawron spent years at American International College as executive director of Institutional Advancement. During her tenure at AIC, Gawron was an engine for growth, strengthening and expanding the college’s alumni-engagement program on a national scale. Her stewardship work with alumni yielded remarkable growth in engagement of the alumni base and landed one of the largest-ever single donations made to AIC. She also worked closely in supporting the grant director to secure Title III funding and developed scholarship funds to help AIC students continue their education. Before AIC, Gawron worked for Alstom University, headquartered in Paris, and helped launch five international corporate university campuses across Europe and Asia. Prior to joining SSO, Celdran most recently worked for New England Public Media as the New Voices Campaign manager. She communicated regularly with donors, visitors, and volunteers and worked closely with the president, chief operating officer, and Marketing and Development personnel on ambitious fundraising campaigns. A Western Mass. native, Celdran spent some of her career in San Francisco, utilizing her client-services skills at Hanson Bridgett, LLP, a Bay Area law firm with a reputation for community engagement. At the firm, she managed the Client Concierge and Office Services departments, also bringing her creativity to various fundraising campaigns such as the firm’s annual Food From the Bar campaign in support of the SF-Marin Food Bank.

•••••

Beth Cohen, professor in Western New England University (WNE) School of Law and former WNE Associate Dean for Academic Affairs, has been named interim dean of the School of Law by Vice President of Academic Affairs and Provost Maria Toyoda. Cohen will provide interim leadership following the departure of current Dean Sudha Setty, who will begin her new role as dean of the City University of New York School of Law on July 1. A School of Law professor since 1990, Cohen has also served as director of the Legal Research and Writing Program since 1999. She was the associate dean for Academic Affairs from 2009 to 2020 and the director of the Academic Support Program from 1994 to 2008. She teaches Lawyering Skills, Externship Seminar, Professional Responsibility, and Mindfulness in Law Practice, and has written a number of articles in the areas of legal education, legal writing, civic education, and name-change law. Cohen graduated cum laude from Suffolk University Law School and earned a diploma in Advanced International Legal Studies in Salzburg, Austria, from the University of the Pacific, McGeorge Law School. She also co-founded and co-directed the popular civic-education Mini-Law School Program at WNE. A search committee will be appointed to conduct a national search for a new School of Law dean. Cohen will hold her position until a new dean is appointed.

•••••

Carolyn Martinez

Carolyn Martinez

Shannon Mumblo, executive director of Christina’s House, announced that Carolyn Martinez has joined the organization as program manager. In her new role, Martinez will work closely with Christina’s House human-services professionals and direct service staff to ensure that mothers and their children who were homeless or near-homeless are developing vital life skills and are steadily working through the program with the goal of transitioning to stable housing and self-sufficiency. Martinez brings first-hand experience to Christina’s House as a graduate of the program. She has worked in community healthcare settings for the past several years and has completed certificate programs in child behavioral health and community health. She is currently a student at Cambridge College working toward a bachelor’s degree in human services.

•••••

Milford Federal Bank announced that Jeremy Leap has joined the Bank as senior vice president, Commercial Lending. He will lead a growing team of commercial bankers, joining Anna Case, associate vice president, Commercial Credit officer, and Operations manager; Anita Carroll, Commercial Portfolio manager; and Stephanie Saraidarian, Commercial Credit representative. Leap has 16 years of experience as a commercial lender, including in the Western Mass. region at Country Bank in Ware and People’s United Bank in Springfield, and most recently at Savers Bank in Southbridge. He is involved with the United Way and Habitat for Humanity.

Chamber Corners Departments

1BERKSHIRE
www.1berkshire.com
(413) 499-1600

• March 21: Chamber Nite, 5-7 p.m., hosted by Lee Bank, 75 North St., Pittsfield. Bring your business card to enter to win our door prize. Register online at www.1berkshire.com.

• March 28: Career Fair, 10 a.m. to 4 p.m., hosted by Berkshire Community College, Paterson Field House, 1350 West St., Pittsfield. Get in front of Berkshire-based businesses at this annual event. Connect with employers looking to hire. You may also choose to exhibit, and recruit new employees, grow your business, and get in front of hundreds of job seekers. The event is free and open to the public. If you are interested in exhibiting or attending, visit www.1berkshire.com.

• April 18: Good News Business Salute, 7:30-9 a.m., hosted by Berkshire Hills Country Club, 500 Benedict Road, Pittsfield. Join us for our morning breakfast, where we will honor members and announce the winner of this year’s Esther Quinn Award. Cost: $35-$45. Register online at www.1berkshire.com.

• April 26: Creative Resources Conference, 10 a.m. to 5 p.m., hosted by Stationery Factory, 63 Flansburg Ave., Dalton. The format has three tracts, with a total of nine workshops for creatives, entrepreneurs, and small businesses. More information to come. Register online at www.1berkshire.com.

AMHERST AREA
CHAMBER OF COMMERCE
www.amherstarea.com
(413) 253-0700

• April 26: Margarita Madness, 5:30-7:30 p.m., hosted by Lord Jeffery Inn, 30 Boltwood Ave., Amherst. Come taste margaritas and vote for your favorite. There will also be delicious dishes from participating restaurants and dozens of great raffle prizes. Cost: $30 pre-registered, $40 at the door. Register online at www.amherstarea.com.

FRANKLIN COUNTY
CHAMBER OF COMMERCE
www.franklincc.org
(413) 773-5463

• April 20: Monthly Breakfast Series, 7:30-9 a.m., hosted by Greenfield High School, 21 Barr Ave., Greenfield. Full breakfast will be served during the program, which will feature an Entrepreneur of the Year panel. Sponsored by Franklin County Community Development Corp. and the Franklin Hampshire Regional Employment Board. Cost: $13 for members; $16 for non-members. Register at franklincc.org or by e-mailing [email protected].

• April 26: Business After Hours, 5-7 p.m., hosted by Hawks and Reed Performing Arts Center, 289 Main St., Greenfield. Networking event with special guest Sue Dahling Sullivan from Massachusetts ArtWeek. Come kick off the debut of ArtWeek in Western Mass. Refreshments and cash bar will be available. Cost: $10. Register at franklincc.org or by e-mailing [email protected].

GREATER CHICOPEE
CHAMBER OF COMMERCE
www.chicopeechamber.org
(413) 594-2101

• March 21: St. Patrick’s Day Salute Breakfast, 7:15-9 a.m., hosted by the Delaney House, 1 Country Club Road, Holyoke. Chief greeter: John Beaulieu, city of Chicopee and St. Patrick’s Day Parade Committee. Keynote speaker: Sean Cahillane, Irish Cultural Center. Sarah the Fiddler will perform. Sponsored by United Personnel, Westfield Bank, Holyoke Medical Center, Polish National Credit Union, Gaudreau Group, Sunshine Village, Spherion Staffing Services, and PeoplesBank. Cost: $23 for members, $28 for non-members. Sign up online at chicopeechamber.org/events.

• April 3: Chamber Seminar: “Pay Equity,” presented by Employers Assoc. of the NorthEast, 9-11 a.m, hosted by La Quinta Inn & Suites. Sponsored by Westfield Bank. Cost: $20 for members, $25 for non-members. Sign up online at chicopeechamber.org/events.

• April 11: Multi-chamber Table Top Expo: “A Taste of Commerce,” 4:30-7 p.m., hosted by Bartley Center at Holyoke Community College. Table fee of $150 includes table, two entrance passes, a light supper, and parking. Admission: free with pre-registration only, $15 at the door. Sign up at chicopeechamber.org/events.

• April 19: Business After Hours: A Salute to the ’70s Disco Party, 4:30-6:30 p.m., hosted by Ohana School of Performing Arts. Cost: $10 for members, $15 for non-members. Sign up online at chicopeechamber.org/events.

• April 24: B2B Speed Networking, 8-9 a.m., hosted by Chicopee Boys and Girls Club. For more information, visit chicopeechamber.org/events.

• April 25: Salute Breakfast at the Moose Family Center: “Easy, Cost-neutral Sustainability for Businesses,” 7:15-9 a.m. Chief Greeter: Phil Norman, CISA. Keynote: Center for EcoTechnology. Sponsored by United Personnel, Westfield Bank, Holyoke Medical Center, Polish National Credit Union, Gaudreau Group, Sunshine Village, Spherion Staffing Services, and PeoplesBank. Cost: $23 for members, $28 for non-members. Sign up online at chicopeechamber.org/events.

GREATER EASTHAMPTON
CHAMBER OF COMMERCE
www.easthamptonchamber.org
(413) 527-9414

• March 27: “Strength-based Leadership” featuring Colleen DelVecchio, certified Clifton Strengths Coach. The second of a two-part series (see Feb. 27 listing above). For more information, visit www.easthamptonchamber.org or call the chamber office at (413) 527-9414.

• April 4: Networking by Night, 5-7 p.m., hosted by Suite3 in the Mill 180 Building, 180 Pleasant St., Easthampton. Sponsored by Suite3. Take your connection building to the next level when we partner with the Greater Northampton Chamber of Commerce on this Networking by Night event. Cost: $10 for members, $15 for future members. For more information, visit www.easthamptonchamber.org or call the chamber office at (413) 527-9414.

• April 11: Multi-chamber Table Top Expo: “A Taste of Commerce,” 4:30-7 p.m., hosted by Bartley Center at Holyoke Community College. Friends and colleagues can come together for new networking opportunities and new features such as Made in Mass., Minute Clinic, and Food for Thought. Admission: free with online registration, $15 at the door. Table space is still available. For more information, visit www.easthamptonchamber.org or call the chamber office at (413) 527-9414.

GREATER HOLYOKE
CHAMBER OF COMMERCE
www.holyokechamber.com
(413) 534-3376

• March 21: Chamber After Hours, 5-7 p.m., hosted by Slainte Restaurant, 80 Jarvis Ave., Holyoke. Sponsored by Expert Staffing. Meet up with your business associates for networking and food. Cost: $10 for members, $15 for non-members. Sign up online at holyokechamber.com. Call the chamber at (413) 534-3376 if you would like to bring a door prize or if you’re interested in a marketing table for $25.

• April 4: Women in Leadership Series, 11:30 a.m. to 1:30 p.m., hosted by HCC Culinary Arts Institute, 164 Race St., Holyoke. Join us April through July to learn from area CEOs while networking with your peers from the region. An elegant lunch prepared by students from the Holyoke Community College Culinary Arts program will provide the setting, which will create the opportunity for a meaningful dialogue on some key leadership issues for those building their careers. Each month your table will join one of the region’s leading CEOs.

• April 11: Multi-chamber Table Top Expo: “A Taste of Commerce,” 4:30-7 p.m., hosted by Bartley Center at Holyoke Community College. Presented by the Greater Holyoke, Greater Chicopee, Greater Easthampton, Greater Northampton, South Hadley/Granby, and Quaboag Hills chambers of commerce. Vendor tables cost $150. Admission: no charge with advance registration, $15 at the door. This event sells out. Call (413) 534-3376 or your local chamber to reserve a table.

• April 18: Chamber After Hours, 5-7 p.m., sponsored and hosted by Fairfield Inn & Suites, 229 Whiting Farms Road, Holyoke. Meet up with your friends and business associates for a little networking. Cost: $10 for members, $15 for non-members. Feel free to bring a door prize. Sign up online at holyokechamber.com.

• April 20: Economic Development Breakfast, 7:30-9 a.m., hosted by Holyoke Community College, Kittredge Center, PeoplesBank Conference Room. Learn from EMPATH about how to break the cycle of poverty and utilize the bridge to self-sufficiency theory to approach economic mobility. EMPATH helps low-income people achieve long-term economic mobility, and has developed a holistic approach to mentoring backed by the latest brain science that busts through silos and combats chronic stress. Event emcees are Mary Coleman, EMPATH; Dr. Christina Royal, Holyoke Community College; and Kathleen Anderson, Greater Holyoke Chamber of Commerce. Cost: $25 for members, $30 for non-members and walk-in guests.

GREATER NORTHAMPTON
CHAMBER OF COMMERCE
www.explorenorthampton.com
(413) 584-1900

• April 4: April Arrive @ 5, 5-7 p.m., hosted by Suite3 in the Mill 180 Building, 180 Pleasant St., Easthampton. Sponsored by Applied Mortgage, H&R Block, and MassDevelopment. A networking event. Cost: $10 for members.

• April 11: Protecting Your Data from Security Risks, 9-11 a.m., hosted by Northampton Chamber of Commerce, 99 Pleasant St., Northampton. Presented by Pioneer Training. CyberSafe is a two-hour workshop for non-technical users that focuses on using technology without compromising personal or organizational security. Students will learn the skills they need to protect digital data on computers, networks, mobile devices, and the Internet. They will learn how to identify many of the common risks involved in using technology, such as phishing, spoofing, malware, and social engineering, and then learn how to protect themselves and their organizations from those risks. Pre-registration is required, and space is limited. Cost: $25 for members, $35 for non-members. To register, visit goo.gl/forms/pX8YUuC25YdMsLjD2.

• April 11: Multi-chamber Table Top Expo: “A Taste of Commerce,” 4:30-7 p.m., hosted by Bartley Center at Holyoke Community College. A networking event. Cost: $150 for a table for members, $225 for a table for non-members, $10 walk-in fee for members.

GREATER WESTFIELD
CHAMBER OF COMMERCE
www.westfieldbiz.org
(413) 568-1618

• April 2: April Mayor’s Coffee Hour, 8-9 a.m., hosted by the Arbors, 40 Court St., Westfield. Join us for our monthly Mayor’s Coffee Hour with Westfield Mayor Brian Sullivan. Event is free and open to the public. Register online at www.westfieldbiz.org so we may give our host a proper count. For more information, call Pam at the chamber at (413) 568-1618.

• April 11: WE2BA High School Career Fair, 7:45-11:30 a.m., hosted by Westfield State University at the Woodward Center, 395 Western Ave., Westfield. Don’t miss the chance to help shape our future through workforce development in our community. Join us to help inspire Westfield High School and Westfield Technical Academy students with career exploration. More than 400 students will be in attendance. We are looking for 75 vendors to participate. The vendor tables are free. Register online at www.westfieldbiz.org. For more information, call Pam at the chamber at (413) 568-1618.

• April 11: April After 5 Connection, 5-7 p.m., hosted by Betts Plumbing & Heating Supply Inc., 14 Coleman Ave., Westfield. Refreshments will be served. A 50/50 raffle will benefit the chamber scholarship fund. Bring your business cards and make connections. Cost: free for members, $10 for non-members (cash or credit paid at the door). Register online at www.westfieldbiz.org. For more information, call Pam at the chamber at (413) 568-1618.

• April 24: Home & Business Community Marketplace & Tabletop Event, 4:30-7 p.m., hosted by the Ranch Golf Club, 65 Sunnyside Road, Southwick. An opportunity to market and sell your products and services to area residents and businesses. Sip and shop your way through the marketplace with a beer and wine tasting, live music, and a chance to vote for your favorite nosh at the food court. Cost: $50 for vendor rental space (table not included; bring your own, six feet or less with tablecloth), $75 for vendor table (includes six-foot table; bring your own tablecloth). Attendance is free to the public. For more information, contact Southwick Economic Development at (413) 304-6100.

SOUTH HADLEY & GRANBY
CHAMBER OF COMMERCE
www.shgchamber.com
(413) 532-6451

• March 28: Educational Breakfast: “Tax Law Changes for Businesses,” 7:30-9 a.m., hosted by South Hadley Public Library, 2 Canal St., South Hadley. This presentation by Thomas Foley, a experienced CPA who specializes in business taxes, will present the new tax-law changes that will impact businesses of every size beginning this year. There will be a light breakfast. This event is free of charge and open to the community. For further information and to register, visit www.shgchamber.com or call the chamber office at (413) 532-6451.

• April 11: Multi-chamber Table Top Expo: “A Taste of Commerce,” 4:30-7 p.m., hosted by Bartley Center at Holyoke Community College. This business networking and marketing event, now in its 24th year, will provide business professionals and entrepreneurs an opportunity to promote their businesses — to “strut their stuff.” Tables are available for $150. Admission is free if you pre-register with the chamber or $15 at the door. Whether you plan to be a participating vendor or want to simply attend, go to www.shgchamber.com for more information or to register, or call (413) 532-6451.

• April 19: Business After 5, 4:30-6:30 p.m., hosted by Ohana School of Performing Arts, 470 Newton St., South Hadley. Sponsored by Berkshire Hills Music Academy. This Everything 70’s Disco Party is a networking event for members and friends of the chamber. We are joining with the Greater Chicopee Chamber of Commerce on this event, so there will be many new business colleagues to meet and greet over the three floors of studio space. The event will feature music, food, beverages, and dancing. Cost: $10 for members, $15 for non-members. For further information and to register, visit www.shgchamber.com or call the chamber office at (413) 532-6451.

• April 22: Mohegan Sun bus trip, 9:30 a.m. to 6:30 p.m. Proceeds support the chamber’s scholarship fund and its two community Councils on Aging. There are bonuses on food and other pluses included in the cost. Bus departs from and returns to the former Big Y parking lot at 501 Newton St. Cost: $35. For further information and to register, visit www.shgchamber.com or call the chamber office at (413) 532-6451.

• April 24: An Educational Breakfast: “Cybersecurity: What We All Need to Know,” 7:30-9 a.m., hosted by PeoplesBank and Loomis Village, 20 Bayon St., South Hadley. We will learn how cybersecurity impacts our own lives, both personally and professionally. The presentation will be led by Joseph Zazzaro, senior vice president, Information Technology, and David Thibault, first vice president, Commercial Banking at PeoplesBank. Cost: $10 for members, $15 for non-members. For further information and to register, visit www.shgchamber.com or call the chamber office at (413) 532-6451.

SPRINGFIELD REGIONAL CHAMBER
www.springfieldregionalchamber.com
(413) 787-1555

• March 20: C-Suite Conversations & Cocktails, 5-7 p.m., hosted by CityStage, One Columbus Center, Springfield. Members-only event featuring MGM President Mike Mathis. Cost: $25. For reservations, visit www.springfieldregionalchamber.com, e-mail [email protected], or call (413) 755-1310.

• March 29: Speed Networking, 3:30-5 p.m., location to be determined. Cost: $20 for members in advance ($25 at the door), $30 general admission in advance ($35 at the door). For reservations, visit www.springfieldregionalchamber.com, e-mail [email protected], or call (413) 755-1310.

WEST OF THE RIVER
CHAMBER OF COMMERCE
www.ourwrc.com
(413) 426-3880

• April 4: Wicked Wednesday, 5-7 p.m., hosted by CHD Cancer House of Hope, West Springfield. Wicked Wednesdays are monthly social events, hosted by various businesses and restaurants, that bring members and non-members together to network in a laid-back atmosphere. For more information about this event, contact the chamber office at (413) 426-3880, or register online at www.westoftheriverchamber.com.

• April 12: Networking Lunch, noon to 1:30 p.m., hosted by Lattitude, West Springfield. Must be a member or guest of a member to attend. Enjoy a sit-down lunch while networking with fellow chamber members. Each attendee will get a chance to offer a brief sales pitch. The only cost to attend is the cost of lunch. Attendees will order off the menu and pay separately that day. We cannot invoice you for these events. Register online at www.westoftheriverchamber.com.

• April 26: Coffee with Agawam Mayor Sapelli, 8:30-10 a.m., hosted by Agawam Senior Center Coffee Shop, 954 Main St., Agawam. Join us for a cup of coffee and a town update from Mayor Bill Sapelli. Questions and answers will immediately follow. For more information, contact the chamber office at (413) 426-3880 or [email protected].

YOUNG PROFESSIONAL SOCIETY
OF GREATER SPRINGFIELD
springfieldyps.com

• April 19: YPS Third Thursday: “Career Development & Networking,” 5-7 p.m., hosted by Lattitude Restaurant, 1338 Memorial Ave., West Springfield. Cost: free for YPS members, $10 for non-members.

Entrepreneurship Sections
Grinspoon Foundation Inspires Students’ Entrepreneurial Dreams

Bill Goldfarb and his wife, Melissa

Bill Goldfarb and his wife, Melissa, display products from Lefty’s Brewery at a Grinspoon conference.

Five years ago, Bill Goldfarb was a college student with an interest in making beer.

“I was going to Greenfield Community College, taking business classes,” Goldfarb said. “While I was there, a professor recommended I apply for a Grinspoon Foundation award, so we put together a presentation, and I was picked for a grant. That was the first funding I received for my company, and that helped me get my first set of brewing equipment. That was huge.”

These days, as Lefty’s Brewery celebrates its fifth anniversary, the Bernardston-based enterprise boasts 10 employees and about 250 clients — and can trace its success back to that one initial award from the Harold Grinspoon Charitable Foundation, the arm of the Harold Grinspoon Foundation that supports entrepreneurship efforts among young adults.

But the value of that $1,000 award went well beyond a dollar figure, he added.

“Obviously, the financial part was extremely helpful,” he told BusinessWest, “but just the encouragement from my professors, and the encouragement through the Grinspoon Foundation for student entrepreneurs, helped me lay the groundwork for a lot of business planning, as well as giving me the incentive that this was something I could do. It was my incentive to get the ball rolling.”

And roll it has. Lefty’s Brewery crafted 128 barrels in its first year; it’s on track for 2,000 barrels this year. “I’d say that’s decent growth, to say the least,” Goldfarb said. “Things are moving right along for us.”

His is not an isolated story.

Indeed, since launching his entrepreneurship programs in 2003, Grinspoon and his staff have supported more than 525 college students with more than $500,000 in grants, through a series of tiered programs aimed at different stages of the startup process.

“Harold’s vision is for college students to understand that entrepreneurship is not only a viable option, but also a prestigious one,” said Cari Carpenter, director of entrepreneurship initiatives at the Grinspoon Charitable Foundation.

“Over the past 12 years, we have engaged all 14 colleges in the Valley in an endeavor to collaborate to really support students exploring those career options,” she added. “I really think the fact that we have this intercollegiate collaboration, where each college has a faculty-member liaison on campus, and they encourage students to participate in our high-profile events, encourages business creation in the Pioneer Valley.”

Cari Carpenter

Cari Carpenter says the foundation encourages students to see entrepreneurship as a viable, even prestigious, career option.

For this issue’s focus on entrepreneurship, BusinessWest explores the many ways in which the Grinspoon Foundation and its programs are encouraging young men and women to turn their ideas and passions into viable businesses and gratifying careers — and, at the same time, give a boost to an emerging, and important, sector of the region’s economy.

From Idea to Reality

The foundation actually offers four types of awards each year, each aimed at a different stage of the startup experience: elevator-pitch awards for compelling ideas, concept awards for startups in the pre-revenue stage, Entrepreneurial Spirit awards for companies that have begun to generate revenue, and alumni awards for later-stage successes.

The foundation’s annual spring banquet — this year slated for April 22 at the Log Cabin in Holyoke, with keynote speaker Aaron St. John, co-founder of HitPoint Studios — attracts about 600 attendees, including budding entrepreneurs from all 14 colleges and universities. The event features the presentation of the Spirit awards and the elevator-pitch competition, which is financially supported by local banks and judged by commercial bankers.

Meanwhile, an annual fall event, typically drawing about 500 people, is positioned more as an educational program, with speakers and breakout sessions giving students an opportunity to learn more about entrepreneurship. “In many cases,” Carpenter said, “it’s their first professional conference.”

Parker Burr was one beneficiary of a Spirit Award, earning $1,000 last spring after being nominated by a professor at UMass Amherst. Combined with $200 he had won in a class competition, Burr put the funds toward his first piece of equipment — a hot-iron press — for a sock-making enterprise he calls Feat Socks.

“Feat Socks are printed by hand right here in Amherst,” he explained. “I’m basically trying to create a sock for every shoe; we don’t want to sell you a running sock, a dress sock, a business sock … we want your sock to go with any shoe. Our patterns and designs are a little more unique than the next company because we’re not printing hundreds of the same sock. These are handmade in Western Mass.”

Like Goldfarb, he said the Grinspoon award was critical to simply getting production rolling. “I’m still using the equipment I bought to print today. That’s what really got me going.”

Carpenter cited, as another example, Marcie Muehlke, who won an award several years ago that helped her launch Celia Grace, an Amherst-based company that sells fair-trade wedding dresses.

“She got married and couldn’t find anything in the parameters of fair-trade wedding gowns,” Carpenter explained, adding that Muehlke began working with seamstresses in Cambodia and India whose shops abide by safe working conditions, pay a living wage, and prohibit child labor. “Again, she called her award a vote of confidence that allowed her to get started.”

Many of the startups that benefit from Grinspoon’s programs were similarly born from a passion or an interest — everything from supporting overseas labor standards, as Muehlke does, to installing custom beer taps in bars, restaurants, and ‘man caves,’ as Audra Quintin decided to do as an MBA student at Bay Path University. Today, Wilbraham-based East Coast Taps continues to expand right along with the ever-growing craft-beer market.

“When I asked her how the Spirit Award helped her,” Carpenter recalled, “she said, ‘this really was one of the first votes of confidence in our idea. It allowed me to purchase some materials and make the first prototype and buy some marketing materials and really start to expand.’”

She returned to the concept of a ‘vote of confidence’ several times while talking with BusinessWest. “I think that’s a huge aspect of this. And when we do these high-profile events, and when students at the early stage of business see other students at the early stage, it’s very contagious to be part of all that energy.”

Reason to Believe

Lauren Way agreed.

“It’s not only money, but support,” said Way, director of the master’s program in Higher Education Administration at Bay Path University, who also advises students in Grinspoon entrepreneurship initiatives. “That money says people believe in you, and that alone has an emotional underpinning — ‘yes, this is real, what you’re doing is real, and we support it and applaud it, and we’ll give you money to advance it.’”

That’s a critical part of the foundation’s entrepreneurship initiatives, Carpenter said. “Mr. Grinspoon wants to reward them, not only with financial awards, but with public recognition.”

Not all ideas will be successful, of course, and some young entrepreneurs don’t find a winner with long-term potential until their third or fourth different attempt, she noted. And not every startup has designs on explosive growth.

“Lots of students have done less-scalable types of businesses — custom greeting cards, woodworking, we’ve had students start landscaping businesses … it just runs the gamut. When we go to events, we see the breadth of their ideas.”

Way said the Grinspoon programs have helped to cultivate a culture of entrepreneurship on campuses and collaboration among them.

Parker Burr

Parker Burr shows off some of the hand-printed offerings of Feat Socks.

“It’s a catalyst for the schools to work together in ways they otherwise wouldn’t work together and share best practices,” she told BusinessWest. “It’s also a catalyst for schools to make more of an impact on the community than they could do individually. Finally, it brings students together at these events in large numbers, where they get to know each other’s work as well as compete with each other.”

Way noted that grant applicants aren’t just young 20-somethings, but many are older adults with past business experience or startups well past the initial stages. She recalled one whose business was on track to make $1 million in its first year. “The [award] money doesn’t matter to her. But she really wanted that award.”

The reasons for such enthusiasm are varied. “Winning means you can put the recognition on your website and in press releases. You can call yourself an award-winning business. It’s huge. So, I feel like the foundation helps us reach students at both ends of the spectrum.”

At a time when local economic-development leaders are emphasizing the importance of entrepreneurship to the region’s vitality, Carpenter said, the collaborations being encouraged by these initatives is especially valuable.

“We feel like a critical part of this ecosystem. We are very closely tied into other initiatives and programs in the region,” she noted, making a point of crediting Valley Venture Mentors for its accelerator program, offering incubator support to burgeoning startups.

“College students have very developed mentoring programs, but once they graduate, once their businesses get to a certain stage, there isn’t a lot for them,” she went on. “[VVM] has created this mentoring program, and we have been a feeder with some of our awardees going into their mentoring programs, into their accelerator. They’ve been very supportive.”

VVM has also opened its doors to college students to work internships with companies in its accelerator — a win-win for the students to gain business experience, and the startups to gain low-cost assistance in taking their enterprises to the next level, Carpenter added. “We have a very nice relationship with them; they’re so supportive, and what they’re doing is so important.”

Dance Fever

Carpenter told BusinessWest how Grinspoon, after the spring banquet a few years ago, told her to add a dance competition. He wasn’t joking.

“So we give $100 awards for the 10 best dancers,” she said. “He was thinking, there’s so much positive energy at this event, and it dissipates when people walk out the door. So he wanted to capture that fun and energy. It’s really fun; the students love it.”

The exuberance of the spring event finds a counterpart in the nitty-gritty of the fall seminar, Way said, and together, they inspire and educate potential entrepreneurs — two ways of encouraging the next generation of business successes. “They come together with students from other schools, and say, ‘wow, this is a viable career path for me.’”


Joseph Bednar can be reached at [email protected]

Agenda

Difference Makers Nominations

Through Dec. 10: BusinessWest is now accepting nominations for its Difference Makers class of 2023. This program, initiated in 2009, is a celebration of individuals, groups, organizations, and families that are positively impacting the Pioneer Valley and are, as the name suggests, making a difference in this region. As previous classes have shown, there are many ways to do this: through work within the community on one or many initiatives to improve quality of life; through success in business, public service, or education; through contributions that inspire others to get involved; through imaginative efforts to help solve one or more societal issues; or through a combination of the above. Nominations for the class of 2023 are due by Saturday, Dec. 10, and can be submitted at businesswest.com/difference-makers-nomination-form. For more information, call Melissa Hallock, Marketing and Events director, at (413) 781-8600, ext. 100, or email [email protected].

 

LumiNAMA Holiday Lights

Nov. 23 to Jan. 1: The North Adams Chamber of Commerce announced the first citywide LumiNAMA holiday lights initiative. LumiNAMA is intended to brighten up the city, give residents and visitors a memorable experience, and encourage foot traffic during the holiday season. All businesses, not just downtown businesses, in North Adams are encouraged to create a window display and illuminate their windows with holiday lights from 4 to 8 p.m. daily, coinciding with the city’s tree-lighting ceremony on the evening of Nov. 23. The LumiNAMA downtown holiday lights route will run along Marshall, Holden, Main, and Eagle streets, and Route 2 between Big Y and behind 85 Main St. Many downtown businesses have already committed to participating in the initiative, including MASS MoCA, MCLA, and Gallery 51. The city of North Adams will also assist in installing lights along Route 2. Additionally, the chamber is connecting commercial real-estate owners with local artists and community groups to activate unoccupied storefronts. Businesses interested in participating in LumiNAMA are encouraged to register their display by Nov. 18 at nachamber.org/luminama. Those who register will be considered for the following awards: Brightest Lights, Best Window Display, and Best Art Installation. Voting begins on Nov. 23 and ends on Dec. 14. Winners will be announced on Dec. 16.

 

Back to Business Career and Transfer Fair

Dec. 8: Springfield Technical Community College (STCC) will host a Back to Business Career and Transfer Fair with area employers seeking to attract and retain employees. The event, which is free and open to students, alumni, and friends of STCC looking for their next career move, will be held from 10 a.m. to 12:30 p.m. at the Ira H. Rubenzahl Student Learning Commons (Building 19). The fair is an opportunity for businesses in the region to connect with STCC students, alumni, and friends who are searching for their next career move. Attendees also will have a chance to meet with representatives from four-year colleges and universities who can discuss transfer options. During an employer breakfast, the college will host a moderated panel of industry experts discussing the future of work. Conversations will include focus on how managers are responding to such topics as quiet quitting, hybrid/remote work requests, losing women in the workforce, and more. Participants can visit stcc.edu/backtobusiness to find more information, including a link to download the CareerFair Plus app and links to register.

 

Women of Impact Gala

Dec. 8: BusinessWest has long recognized the contributions of women within the business community and created the Women of Impact awards in 2018 to further honor women who have the authority and power to move the needle in their business, are respected for accomplishments within their industries, give back to the community, and are sought out as respected advisors and mentors within their field of influence. The class of 2022 features Latoya Bosworth, program officer at Mass Humanities; Sr. Mary Caritas of the Sisters of Providence; Jodi Falk, executive director of Rachel’s Table; Anika Lopes, Amherst town councilor and president of Ancestral Bridges; Laurie Raymaakers, president of J.L. Raymaakers & Sons Inc.; Hilda Roqué, executive director of Nuestras Raíces Inc.; Ashley Sullivan, president of O’Reilly, Talbot & Okun; and Aelan Tierney, president of Kuhn Riddle Architects. Their stories are told in the Oct. 31 issue of BusinessWest and at BusinessWest.com. The fifth annual Women of Impact Gala will take place at the Sheraton Springfield, One Monarch Place. The livestream begins at 6:30 p.m. and is available at businesswest.com/womenofimpact. The event’s presenting sponsors are Country Bank and TommyCar Auto Group, and the supporting sponsors are Comcast Business, Granite State Development Corp., and Smith Executive Education.

 

Light UP the Fairgrounds

Dec. 9-11: Light UP the Fairgrounds, Franklin County’s drive-through holiday light spectacular, will run through one more weekend. The Franklin County Fairgrounds is the site of this holiday tradition. For a minimum donation of $5 per car (cash only), visitors are invited to drive through the main gates of the fairground and witness the light extravaganza starting at 5 p.m., with the last car allowed into the fairgrounds at 8 p.m. Queueing for the event will be via Laurel Street to Fairview Street and will wrap around the fairgrounds to the main entrance.

 

 

‘A Holiday Musicale’

Dec. 11: MOSSO, the Musicians of the Springfield Symphony Orchestra, will present “MOSSO and Friends: A Holiday Musicale” at 4 p.m. at First Church of Christ, 763 Longmeadow St., Longmeadow. The family-friendly concert showcases the talents of violinist Marsha Harbison, cellist Boris Kogan, pianist Sofya Shainskaya, and baritone John Thomas. The program features selections from Bach, Beethoven, Beach, Broadway, and holiday favorites.The full program will be announced from the stage. Tickets cost $20 and can be purchased in advance by visiting www.eventbrite.com/e/mosso-and-friends-a-holiday-musicale-tickets-456534696567. Tickets may also be available at the door one hour prior to the performance.

 

 

Service Above Self Luncheon

Dec. 15: The Naismith Memorial Basketball Hall of Fame and the Rotary Club of Springfield announced the honorees for the Westfield Bank 2022 Basketball Hall of Fame/Springfield Rotary Service Above Self Luncheon, which will take place at noon on Center Court of the Naismith Basketball Hall of Fame. The public is invited to attend. This year’s honorees are Judy Matt, president of the Spirit of Springfield, and the V Foundation for Cancer Research, founded by the late NCAA championship Coach Jim Valvano and ESPN. In addition to these two honorees, a Lifetime Achievement Award will be given to Jack Toner, a third-generation Springfield business owner and Rotarian. Tickets to the luncheon cost $75. To purchase tickets, contact Jeremy Therrien at the Basketball Hall of Fame at (413) 231-5521 or [email protected]m.

Healthcare Heroes

While She Manages People and Programs, Her Job Is About Changing Lives

Katherine Wilson

It’s probably fair to say that the discussions had at the dining room table when Katherine Wilson was in high school were not like those going on in most households in the mid’-60s.

Indeed, Wilson’s father was a physician, specializing in family medicine. Beyond the work at his practice, he was one of the pioneers of a sort when it came to the broad subject of healthcare management.

“From having a solo private practice, he got into the development of systems of delivery of healthcare,” she recalled. “He started an HMO, he was the first medical director of Community Health Center … my father was a big part of the systems that are now in place.

“We had discussions around the kitchen table about healthcare,” she went on. “His interest was in healthcare management, and he was progressive in his thinking at a time when they didn’t have community health centers and they didn’t have HMOs; he did a lot of work with the community physicians and community hospitals.”

One might say that Wilson, certainly inspired by not only those dinnertime talks, but later work at her father’s practice and in one of the first community health centers, has a made a career — a long and very successful career — of working innovatively and in partnership with others to find new and better ways to manage healthcare, and especially mental and behavioral healthcare, in this region and across the Commonwealth.

She’s done this in a variety of settings, most notably, for the past 30 years, as president and CEO of Behavioral Health Network Inc.

Created in 1992 through the merger of four entities — the Child Guidance Clinic of Springfield, Agawam Counseling Center, Community Care Mental Health Center, and the Hampden District Mental Health Clinic — BHN now serves more than 40,000 individuals annually in a service area that stretches across the four western counties.

There are 40 locations in all and more than 2,000 employees. Together, they provide and manage services that come in a variety of forms, from detox centers and ‘step-down’ facilities to a wide variety of counseling services for adults, youth, children, couples, and families; from a 24-hour crisis-intervention service to a host of developmental and intellectual disability services.

“In a society where, even today, stigma may still surround mental illness and those it affects, Kathy not only keenly understands, but goes to every length to help others understand as well. Kathy Wilson has changed innumerable lives for the better, and she’d be the first to say her work is far from finished.”

Wilson has spent the past three decades building and shaping BHN into a $115 million network that continues to expand and find new ways to provide care and a support network to those in need. In recent years, she has been at the forefront of efforts to better integrate general healthcare with behavioral healthcare, particularly in the Medicaid population, with the goal of driving down the ballooning cost of care nationally (more on that later).

And certainly this work to build and manage BHN goes a long way toward explaining why Wilson was chosen as a Healthcare Hero for 2019 in the Lifetime Achievement category. Actually, she is one of two who tied for the high score. The other winner is Frank Robinson, vice president of Public Health at Baystate Health (see story, page 19). Suffice it to say, these two won’t have to introduce themselves when they meet at the Healthcare Heroes gala on Oct. 17. They both worked for the Department of Mental Health in the late ’70s, and both worked to create community programs for residents of Northampton State Hospital and Belchertown State School after those institutions were ordered closed. And they’ve been working in concert on many initiatives ever since.

But there is more to this honor than the vast portfolio of programs and initiatives that is today’s BHN. Indeed, it’s also about a lifetime spent advocating for those with mental illness, substance-abuse issues, or developmental disabilities, anticipating and then meeting their needs, and then asking the difficult but necessary question, ‘what else can be done?’

It’s a philosophy, or mindset, perhaps best summed up with these words from her nomination form, submitted by her daughter, Amy Greeley, formerly a nurse manager at BHN:

“Kathy exemplifies a unique combination of innate compassion and fervent determination that’s led to the helm of a regionally renowned institution. It’s from a position from which she never stops working for greater, more advanced, and even more accessible services for all who need them.”

“In a society where, even today, stigma may still surround mental illness and those it affects, Kathy not only keenly understands, but goes to every length to help others understand as well. Kathy Wilson has changed innumerable lives for the better, and she’d be the first to say her work is far from finished.”

Care Package

It’s called the ‘Living Room.’

As that name suggests, this is a warm, home-like place where anyone age 18 or older can come to “regroup and get help,” said Wilson.

Elaborating, she said the facility, one of many that BHN has carved out of old, mostly unused or underutilized manufacturing buildings in the Liberty Street area, is one of the latest additions to the agency’s portfolio. It was designed for people in a developing crisis, a current crisis, or a post-crisis situation, and is a place where people “can find help from others who have had similar experiences and who can provide support, encouragement, and guidance,” according to a brochure on the facility.

The Living Room, as noted, is just one of dozens of facilities under the BHN umbrella, and its creation speaks to Wilson’s ongoing work — and mission — to continually find new and different ways to meet unmet needs and build support networks for those who desperately need them.

And, as mentioned, this has been her career’s work — going all the way back, in some ways, to those discussions at the dining-room table.

Retracing her route to the corner office at BHN, Wilson said that, after working at her father’s practice and other health settings while in high school and college, she eventually decided that psychology, not healthcare, would be her chosen field; she earned a bachelor’s degree in that field at Denison University and a master’s in clinical psychology at SUNY Plattsburgh.

After a very short stint as a psychotherapist, she applied for a job with the Department of Mental Health, and was hired as a planner during that critical time when Northampton State Hospital and Belchertown State School were ordered to close.

“It was my responsibility to identify individuals from both institutions, look at what their needs were, and see what we could create in the community,” she recalled, adding that she worked to develop some of the group homes that are in use today. “I also worked with agencies that began to adopt the agenda of creating community programs to support people, such as the Community Care Mental Health Center in Springfield, which created day programs so individuals could get some of their rehabilitation in a clinical setting.”

The consent decrees that shuttered the institutions in Northampton and Belchertown coincided with national initiatives imbedded within the Community Mental Health Act, established by President John F. Kennedy. It made federal funds available to create more community systems of care, said Wilson, adding that, locally, a consortium of agencies was created to administer this flow of federal money.

“We got together and said, ‘survival means you have to get bigger, you need to have a stronger base at the bottom to support what we do, and this will give us a platform for growth.”

Called the Springfield Community Mental Health Consortium, it administered a number of initiatives, including hospital supports, group-living environments, outpatient systems of care, emergency services, and more, said Wilson, who transitioned from working for the state to being employed with the consortium as a planner.

“It was my responsibility to help establish the Community Mental Health Center range of services,” she explained. “Now that we had more people in the community living with mental illness, we needed to create the system of healthcare support.”

When the Reagan administration closed the tap on federal money for these services, with funding to be secured through state-administered block grants instead, the agencies that were part of the consortium broke apart and continued to do their own work, said Wilson, who then went to work with Child Guidance Clinic of Springfield, first as Business and Finance director and then executive director of the Child Guidance Clinic of Springfield.

As funding for mental-health programs became more scarce, Wilson said, she and the directors of three other agencies — Agawam Counseling Center, Community Care Mental Health Center, and the Hampden District Mental Health Clinic — decided that the best strategy was to merge those entities into one corporation.

“We got together and said, ‘survival means you have to get bigger, you need to have a stronger base at the bottom to support what we do, and this will give us a platform for growth,’” she recalled, adding that this new entity would become BHN.

And over the years, it would continue to get bigger and widen that base of support, as those administrators knew it had to, through additional mergers and the addition of many new programs.

Room to Grow

As president and CEO of BHN, Wilson wears a number of hats and logs tens of thousands of miles each year traveling back and forth to Boston for meetings on a range of topics and with a host of groups and individuals.

As for those hats, Wilson said she is the face of BHN and, for many, a first point of contact. She also considers herself a problem solver and a “convener,” a strategist, a mentor for many, and even an interior designer.

“I’m often the one that picks the colors for the walls,” she said, referring to the seemingly constant work to open and renovate new facilities, not only at what has become a ‘BHN campus’ off Liberty Street in Springfield, but across the region, while also noting that much goes into to picking those colors.

All those skills have been put to use over the past 30 years, an intriguing time of growth and evolution for BHN as it responds to emerging needs within the community, said Wilson, who cited, as one example, profound expansion into addiction services.

“One of the areas we identified maybe 10 years ago is that we were seeing many more of the parents of the children we were seeing at the Child Guidance Clinic, and many more adults coming in to adult outpatient clinics having mental-health issues co-occurring with substance use,” she explained. “And we said, ‘we can’t just treat mental-health problems without acknowledging the fact that there is a substance-use disorder concurrently, and that we really need to think about building a system of care that serves that population.’”

As a result, BHN collaborated with Baystate Health, which had a community-based system of care that included a detox and some community group-living environments for post-detox care, said Wilson, adding that Baystate asked BHN to manage those facilities and eventually transfer them into its system of care.

“We inherited Baystate’s system of community services for those with addiction,” she said. “And once we did that, we got established with the Department of Public Health and its Bureau of Substance Abuse Services, and we became known as an agency that could handle co-occurring treatments as well as individuals whose primary diagnosis was addiction, and from there, they helped us grow a system of treatment for people with substance-abuse disorder, and that really took off because the state was making significant investments in that world.”

That system now includes two detox operations, two step-down facilities, and a number of beds in what are called ‘residential recovery,’ or group-living facilities, she told BusinessWest, adding that this is just one example of how BHN continues to grow and evolve.

And it’s also just one example of how Wilson has led efforts to improve access to a wide array of care at a time when more people need access. The creation of the Northern Hope Center and Recovery Services in Greenfield, blueprinted in response to needs created by the opioid crisis in Franklin County, is still another case in point.

And these initiatives provide ample evidence of the additional emphasis placed on integrated healthcare and behavioral healthcare with the twin goals of improving population health and bringing down the cost of care, said Wilson, adding that BHN has been at the forefront of these efforts.

“This is what the federal government wants its funding to support, particularly for the Medicaid population,” she explained. “This is the population whose behavioral health — addictions or mental health — really interfere with their managing health.

“You have this small group of people that is driving high costs to Medicaid and both commercial and private insurance,” she went on. “So the move these days is for physicians and healthcare systems to work with behavioral-health systems of care and provide wrap-around services for individuals to see if you can manage the behavioral health, because that will help bring the cost of healthcare down.”

BHN adopted this rather profound operational shift several years ago, said Wilson, adding that, overall, it is part of her job description to keep the agency on the cutting edge of trends and developments in healthcare, while also making sure it remains viable and able to function properly in the years to decades to come.

That means continuing to find more ways to grow the network (the ‘N’ in BHN), building upon its base of support, and developing new methods for providing all-important access to care.

When asked about her most significant accomplishment, she quickly changed the subject of that question to ‘we,’ meaning BHN, but in doing so still managed to sum up her career’s work.

“I think we’ve created excellent, value-based, top-of-the-line service delivery for people who need access, sometimes very quickly, to good treatment,” she noted. “I have excellent medical leadership on both the addiction and behavioral healthcare side, and we hire really good, skilled, competent people. So I think people who are not used to getting good access to care now get it.

“Also, we’ve hired so many people that we have helped come from an addiction to sobriety, reunification, and now they’re BHN employees,” she went on. “To me, that warms my heart to know that people have been able to turn their lives around with the help of BHN.”

Change Agent

Which brings us back to that passage from Wilson’s nomination form. There are a number of key phrases within it that explain why she will be at the podium on Oct. 17 to receive her Lifetime Achievement award.

There’s the part about battling the stigma attached to mental illness, something she’s been doing for more than four decades. There’s also that point about how she would be the first to acknowledge that her work isn’t finished — because it never is.

But perhaps the words to remember most are those concerning ‘changing thousands of lives for the better.’

Indeed, while Wilson manages people, programs, and facilities for BHN, changing lives is what she does for a living.

And that’s why she’s a Healthcare Hero.

George O’Brien can be reached at [email protected]

Law

Passion for Practice

Last week, Western New England University School of Law graduated its latest class, all of them surely thinking about the road ahead — specifically, the bar exam and the planned first stops on their career paths. But they’re also reflecting on long-term goals and the experiences and mindsets that have shaped those ambitions, in a field of law as broad and diverse as it is challenging. BusinessWest spoke with four of them to put a face — several, actually — on the WNEU Law class of 2019.

Stand Up and Represent

Sometimes, a work experience is more than that, because it sparks a passion. For Kate Malone, she found that passion interning for the Committee for Public Counsel Services (CPCS), a public-defense organization, in Northampton.

“I really admired the attorneys I worked with and the people who put such effort and compassion into what they do every day, regardless of the client,” she said. “I really like being in that role — even when the facts are against me, I like being able to stand up and represent somebody.”

An interest in work that serves the public interest wasn’t new for Malone, but she had been searching for the right role.

“I initially wanted to find some way to use my degree working in the community, and I started doing work in the immigration clinics,” she said, noting that, during her first summer away from WNEU, she traveled to Guatemala to learn Spanish in an immersion program, then came back and split time between school and the public-defense work.

“I’ve always found a way to relate to people I serve and trying to find ways to give them not only a great defense, but the best opportunities going forward.”

There was a time when Malone had envisioned herself across the aisle, in a prosecutor’s role, especially during her undergraduate years at Smith College, when she interned in the Victim/Witness Unit of the Northwestern District Attorney’s office. “I knew that I wanted to be a trial lawyer after spending my summer in court with the victim witness advocates,” she said, adding, however, that her work with CPCS led her in a different direction. She did credit the DA’s office, however, with lending her the sensitivity she finds necessary for her work as a public defender.

“I developed a passion for public defense after observing the challenges people accused of crime often face that I did not fully appreciate before,” she went on. “The issues that my clients experience — namely, poverty, substance-use issues, and mental-health disorders — often contribute to them cycling in and out of court.”

As for her immediate plans, Malone will continue working for CPCS — and helping to fill what she sees as a desperate need for public defenders. “I’m happy to be joining CPCS to help fill that gap, and also helping serve the people in the community I grew up in,” she noted.

Kate Malone — pictured, at center

Kate Malone — pictured, at center, with fellow grads Veronice Santana and Claribel Morales — says an internship sparked a passion for public defense, specifically standing up for often-marginalized people.

“I’ve always found a way to relate to people I serve and trying to find ways to give them not only a great defense, but the best opportunities going forward,” she went on. “The way their cases get resolved matters — it has an impact I’d never even considered before law school.”

Taxing — but Fascinating

Emily Eash entered law school with an interest following in the footsteps of her aunt, who operates an estate-planning practice. But she soon stumbled across a different passion — although ‘passion’ might not be the first word most people would use to desribe it.

That field is tax law.

“When I took my first tax course — it wasn’t required, but I was curious — I was hooked, and I wanted to take all the tax courses they had to offer,” Eash said.

She found out she was good at it, too, placing second in the Young Lawyers Tax Challenge, a national annual competition, held in New Orleans this past January. “I was already interested in tax law, and that cemented that I was fairly decent at what I do.”

“Tax is always a puzzle; there are moving parts and different ways you can create a plan or figure out the puzzle to best suit a client’s needs and wants.”

It helps that she considers the wonkier aspects of the discipline, well, kind of fun.

“Tax is always a puzzle; there are moving parts and different ways you can create a plan or figure out the puzzle to best suit a client’s needs and wants. To get the best outcomes, it takes a lot of moving pieces and interacting with the client to help them achieve their goals.”

Eash isn’t sure where her first landing spot will be — she’s still interviewing for jobs, and would like to land in a small to medium-sized firm to start out — but she’s been impressed by the sheer range of opportunities, both in the tax-law discipline and across the legal realm in general.

“Some of my friends knew exactly what they wanted to do and stayed on that track,” she said. “Others, like me, were thinking they’d do something else and found a different branch off the main tree.”

One thing many young lawyers have in common is a desire to help people, and they don’t wait until they’re out of school to do it.

“I’ve done a clinic with the Housing Court in Springfield, and that’s been very gratifying, helping people access the system. Well, it’s not so much helping them, but giving them the tools they need to access the system and have a fair outcome,” Eash said. “That’s been really nice — I’ve been in the Housing Court for seven months, and it’s been a very fulfilling experience, with a lot of courtroom time and client triage.”

Emily Eash

Emily Eash was surprised at how much she enjoyed her first tax-law course — then turned it into a potential career.

From that perspective, the entire field of law may be seen as a series of puzzles to solve — not just intellectual exercises, but challenges with real stakes, and an opportunity to make a difference.

Broad Outlook

Zac Broughton is a bit of Renaissance man when it comes to the law. At least, he’d like to be.

“I think my favorite part about law is that I don’t have to stay with one thing for the rest of my life,” he said. “As law continues to evolve over time — with new technology, new situations, new philosophical debates to participate in — my desire is to be part of that conversation in whatever area of the law I’m working in.”

Broughton, who will be clerking at Connecticut Appellate Court later this year, honed his multi-faceted approach as editor in chief of the Western New England Law Review.

“I loved working through different areas of the law, but also helping other people find their voice to help advance one area of the law or another — and inspiring my staff and reminding them that we’re stewards of the law, and they should help advance it any way they can. What’s the next legal challenge we can help the legal world solve with the piece we were publishing?”

Broughton has dreams of running for public office someday — or at least being involved in the political scene — but he also wants to work in the public sector with underprivileged populations, particularly individuals with disabilities. That’s a passion that started in his undergraduate years at UMass Amherst — specifically, in the Pi Kappa Phi fraternity, which runs an organization called the Ability Experience, whose purpose is to raise money for people with disabilities.

Zac Broughton

Zac Broughton says he’s excited to explore myriad areas of the law — and perhaps run for political office — during his career.

That’s a lot of goals, but there’s nothing wrong with exploring myriad paths in the law, he said. “To say I’ve settled on one area of the law right now is not true. But that means every day, I go to work excited and interested in what comes next.”

Broughton understands that a law degree doesn’t have to mean working in what people might consider traditional legal settings. For instance, at UMass, he earned a master’s degree in higher education administration, and can envision himself someday working in the higher-ed field.

“Today, there’s a host of outside things impacting how higher education operates in law, such as funding Title IX; it’s an incredible time to be working on a college campus and seeing how that intersects with the law.”

In short, it’s good to have options.

“I still want to run for office; I want to work in government,” he said. “It’s all interesting to me.”

A Passion on Hold

Sara Idris was on the cusp of middle school when 9/11 changed the complexion of the country, in many ways for the worse.

“Soon after that, the Patriot Act came out, and I was hearing about these people imprisoned at Guantanamo Bay without cause,” she recalled. I wrote a lot of research papers on that, and it became my passion to go to law school and get justice for people who can’t get justice for themselves.”

As a student of Pakistani descent, she was sometimes harassed in school in the coming years, but the perpetrators were never disciplined, which further solidified her resolve to be an advocate for victims of persecution — or worse.

“I knew the injustice done to me wasn’t on the level done to people all over the world, and I saw a future for myself in human-rights law.”

She’s not sure when that future will arrive, however. As she works to finish her education — she has one class left to finish and will take the bar exam in February — she continues to work as a form filing specialist at a local intellectual-property law firm.

Sara Idris

Sara Idris says it can be difficult to match one’s passions to financial realities coming out of law school, but she intends to reach her goal of advocating for victims of social injustice.

“I really enjoy this, and I can see myself working here long-term,” she said. “I have a passion for public interest, but given the amount of loans I have, I don’t know if I can risk working in public interest for the next 10 years at a salary that’s probably lower than I’m making now.”

But Idris and her fiancé have a career plan that involves methodically paying off those loans and perhaps navigating her law career toward the issues she’s most passionate about.

She also realizes that a juris doctor degree doesn’t necessarily mean taking the title of lawyer at all. In fact, many law-school students enroll in order to use the JD to move up in the worlds of education, business, finance, nonprofit management, journalism — the possibilities are endless.

“I spoke with my supervisor here, and she talked to me about how other people have moved up in different departments not working as lawyers, but utilizing the skills they’ve learned in other ways.”

That’s one value of the degree, she went on. “While I want to practice law, I don’t necessarily have to.”

Still, it’s not hard to imagine Idris, down the road, standing up, as she put it, for people struggling to defend themselves against all manner of injustice, and could use a passionate advocate.

Joseph Bednar can be reached at [email protected]

Briefcase Departments

Massachusetts Adds 3,900 Jobs in April

BOSTON — The state’s total unemployment rate increased to 3.9% in April from the March rate of 3.6%, the Executive Office of Labor and Workforce Development announced. The preliminary job estimates from the Bureau of Labor Statistics indicate Massachusetts added 3,900 jobs in April. Over-the-month job gains occurred in professional, scientific, and business services; education and health services; trade, transportation, and utilities; other services; information; and manufacturing. From April 2016 to April 2017, BLS estimates Massachusetts added 58,600 jobs. The April state unemployment rate remains lower than the national rate of 4.4% reported by the Bureau of Labor Statistics. “Through the first four months of 2017, Massachusetts has added over 20,000 jobs, with much of those gains coming from key sectors of the economy like professional, business, and scientific services,” Labor and Workforce Development Secretary Ronald Walker II said. “These job gains, coupled with large increases to the labor force and a low unemployment rate, are signs of a strong economy in the Commonwealth. Our workforce agencies remain focused on closing the skills gap and ensuring that those newly entering the job market have the training necessary to access employment opportunities.” The labor force increased by 33,000 from 3,661,200 in March, as 21,200 more residents were employed and 11,800 more residents were unemployed over the month. Over the year, the state’s seasonally adjusted unemployment rate dropped one-tenth of a percentage point from 4.0% in April 2016. There were 300 more unemployed persons over the year compared to April 2016. The state’s labor-force participation rate — the total number of residents 16 or older who worked or were unemployed and actively sought work in the last four weeks — increased six-tenths of a percentage point to 66.5% over the month. The labor-force participation rate over the year has increased 1.5% compared to April 2016. The largest private-sector percentage job gains over the year were in professional, scientific, and business services; construction; financial activities; education; and health services.

Cultural District Seeks Pop-up Gallery Proposals

SPRINGFIELD — The Springfield Central Cultural District (SCCD) has issued a call to artists for a unique opportunity in downtown Springfield. The Cultural District is searching for artists to host a solo show in their Art Stop pop-up gallery program and sell their work in one of three locations downtown – New England Public Radio (NEPR), UMass Springfield, and 1550 Main. The RFP asks for proposals from artists of all mediums to show their work from July to October. Requirements to what the art should look like are fairly laid-back, to best enable creative expression. All art will be available for sale during the display period, with 100% of proceeds going directly back to the creator. A stipend of $200 will also be awarded to the chosen artists. The Art Stop venues include a small community meeting space at NEPR which has been used for its youth arts program, MediaLab, and yoga classes; the highly visible first-floor lobby of 1550 Main, trafficked by hundreds of people daily; and the sunny and recently renovated main entryway of the UMass Center at Springfield. The SCCD hopes artists will draw inspiration from these differing spaces. “Art Stop has now become a flagship program of the Cultural District,” said director Morgan Drewniany. “We began this in October of last year and continued the effort in April, expanding to include Tower Square. Visitors love the unique blend of art, music, and community at the openings, and artists love being able to connect directly with their audience, as well as have a platform to sell their work downtown.” A joint reception will be held between the three locations in mid-summer, with gallery openings, street art, and performances between the locations to encourage walking, and light food and drinks, all provided by the SCCD and the artist hosts. The Springfield Central Cultural District encompasses an area of the metro center of Springfield and is membership-based, involving many of the downtown arts institutions. Its mission is to create and sustain a vibrant cultural environment in Springfield. The RFP and more program details can be found at springfieldculture.org/artistresources. Any questions can be forwarded to Drewniany at [email protected] or (413) 454-1195.

Plainridge Study Suggests Casino Projects Can Lower Unemployment

HADLEY — The UMass Donahue Institute released a compilation of results from two years of new employee questionnaires at Plainridge Park Casino. This report is the latest in a series of studies focused on the economic impacts of the gaming industry in the Commonwealth. Representatives from the UMass Donahue Institute presented its findings to the Massachusetts Gaming Commission (MGC) during a public meeting on May 10. The findings reveal several important characteristics of new hires at Plainridge Park Casino and the emergent casino workforce in Massachusetts:

• 50.1% of new hires worked part-time or were unemployed before obtaining their job at Plainridge Park Casino;

• Major reasons for seeking employment included career advancement, improved pay, and improved benefits;

• 40.1% of new hires said they needed work due to being unemployed, part-time, or underemployed. 86.2% had no gaming experience prior to their jobs at Plainridge Park Casino;

• 96.5% of new hires did not transfer from other Penn National Gaming locations, and 92.8% did not move to take their jobs at the casino. Of those who moved, one-quarter originated from cities or towns within Massachusetts; and

• Nearly three-quarters of respondents come to their job without pre-employment training for their position.

The vast majority of survey respondents are people who are new to the gaming industry and are now being hired for gaming and non-gaming positions at Plainridge Park Casino, including its food-court vendors. Very few workers (only 7%) moved to take their job at Plainridge Park Casino, and those who did were mostly from Massachusetts and Rhode Island. This suggests that most new employees live close enough to commute to their positions at Plainridge Park Casino. “As we have pointed out repeatedly, the Legislature made broad-based economic development a key focus of the Gaming Act, with a particular focus on local employment for those underemployed and unemployed,” said MGC Chairman Steve Crosby. “This report, thus far, demonstrates that legislative intent is being achieved. We are also pleased to see the implementation of the legislative mandate to objectively and rigorously assess the economic and social impacts of gaming. This report represents one of the many important research topics fulfilling that objective.” Added Rachel Volberg, principal investigator of the Social and Economic Impacts of Gambling in Massachusetts (SEIGMA) group, “one of the most important positive impacts of expanded gambling is increased employment. However, in assessing the overall impacts of expanded gambling, it is important to understand whether employment gains at the casino result in the loss of employment in other sectors of the economy and in surrounding communities. This report establishes a basis for making this determination going forward and will help us understand the role of casinos in increasing economic activity, and overall employment, in Massachusetts.”

Manufacturing Partnership Graduates 100th Student

TURNERS FALLS — On Friday, May 19, 14 advanced-manufacturing trainees will receive certificates of completion and start down the pathway toward precision-machining careers in Pioneer Valley manufacturing companies. The current cohort of students in the Advanced Manufacturing Pipeline – Computer Numerical Control (AMP-CNC) training program hail from across Franklin and Hampshire counties, including Belchertown, Colrain, Easthampton, Greenfield, Montague, Northfield, South Hadley, and Shelburne. Among these trainees will be the 100th graduate of a successful job-training partnership that began four years ago to address a shortage of skilled machinists in the Valley’s precision-manufacturing industry. The event will be held at 4 p.m. at the Franklin County Technical School. AMP-CNC is a non-credit, 15-week, 300-hour, hands-on training program offered by Greenfield Community College (GCC) in partnership with the Franklin Hampshire Regional Employment Board (FHREB), the Franklin Hampshire Career Centers, Franklin County Technical School (FCTS), and area machining companies. The program has been offered at no cost to qualifying participants thanks to funding provided by federal and state grants and employer contributions. The AMP-CNC program is taught by experienced instructors in a state-of-the-art machine shop at Franklin County Technical School. The shop is outfitted with Haas CNC mill and lathe machines funded by employer contributions and matching state funding. The program uses the FCTS machine shop in the evenings after the high-school day concludes, thereby maximizing training use of the equipment. The previous seven cohorts have averaged a 93% graduation rate and an 84% job-placement rate. Students participating in the program complete testing, a four-week Foundational Manufacturing precursor program, and online Tooling U assignments. Coaching and job-placement support are provided to help students demonstrate readiness and pursue careers in precision machining by completing résumés, cover letters, and work-search plans. Trainees recently completed their résumés and cover letters to participate in a recent CNC job fair before graduation. Employers present included Bete Fog Nozzle, Hassay-Savage, G.S. Precision, Mayhew Tool Co., Poplar Hill Machine, Quabbin Inc., and VSS Inc., all employer partners of the program. Those interested in applying can sign up to attend one of the monthly information and application sessions by registering online at www.gcc.mass.edu/manufacturing or by calling the Franklin Hampshire Career Center at (413) 774-4361. The next information session will take place on Monday, June 12 at 3 p.m. at the GCC Downtown Center, 270 Main St., Greenfield. For more information about the AMP-CNC training program, contact Andrew Baker at FHREB, (413) 774-4361, ext. 375, or [email protected], or April Estis-Clark at GCC, (413) 774-1602 or [email protected].

Agenda

40 Under Forty Nominations

Through Feb. 14: BusinessWest is currently accepting nominations for the 40 Under Forty class of 2020. The deadline for nominations is Feb. 14. Launched in 2007, the program recognizes rising stars in the four counties of Western Mass. Nominations, which should be detailed in nature, should list an individual’s accomplishments within their profession as well as their work within the community. Nominations can be completed online at businesswest.com/40-under-forty-nomination-form. Nominations will be weighed by a panel of judges. The selected individuals will be profiled in the April 27 issue of BusinessWest and honored at the 40 Under Forty Gala on June 25 at the Log Cabin in Holyoke. The event’s presenting sponsor is PeoplesBank, media sponsor WWLP22 News, and partner YPS of Greater Springfield. Other sponsorship opportunities are available.

Howdy Award Nominations

Through March 1: Through March 1, the Greater Springfield Convention and Visitors Bureau (GSCVB) is providing an opportunity to thank individuals who provide great service by nominating them for a Howdy Award for Hospitality Excellence. To nominate someone, visit explorewesternmass.com and click on the Howdy logo. For 25 years, the Howdy Awards for Hospitality Excellence program has recognized outstanding restaurant servers, attraction attendants, bartenders, hotel personnel, retail clerks, and others across Hampden, Hampshire, and Franklin counties. Official categories include accommodations, attractions, banquets and meetings, beverage, food casual, food tableside, public service, retail, transportation, and people’s choice (a category voted on by the public via social media). Since the program’s inception, she noted, dozens of winners have taken home a trophy from the annual awards dinner. This year’s dinner is Monday, May 18 at the MassMutual Center in Springfield. Howdy sponsors for 2020 include Yankee Candle Village, Eastern States Exposition, Naismith Memorial Basketball Hall of Fame, Massachusetts Convention Center Authority, MGM Springfield, MassMutual Center, Aladco Linen Service, Freedom Credit Union, New Belgium Fat Tire, Baystate Health, People’s United Bank, iHeartMedia, WWLP, the Republican, and MassLive.

Valley District Dental Society Winter Membership Meeting

Jan. 22: The Valley District Dental Society will hold its winter membership meeting at Hotel Northampton, 36 King St., Northampton. The event will begin with cocktails at 5 p.m., followed by dinner and a business meeting from 6 to 7 p.m., and a seminar, “Transitioning: Planning Your Future,” from 7 to 8:30 p.m. Practice owners and doctor associates will learn about how owners prepare for transition and how associates evaluate a practice for associateship or purchase. Doctors will hear from the professionals who position private practices for transition and advise associates on how to choose a practice that will help them grow and thrive. Presenters include Carolyn Carpenter, CPA, Rosen & Associates; Stefan Green, Bank of America Practice Solutions; Matt Kolcum, CARR Health Care Realty; Maria Melone, MORR Dental Transitions; and Patricia Sweitzer, Sweitzer Construction (facilitator). The cost to attend is $55. To register and select a meal option, visit www.brownpapertickets.com/event/4475373.

Chefs for Jimmy

Jan. 24: From 6:30 to 9:30 p.m., the Student Prince & the Fort Restaurant will join nearly 30 other restaurants to participate in the 30th annual Chefs for Jimmy at Chez Josef in Agawam. Chefs for Jimmy is an annual fundraising event that, since 1990, has raised more than $1.8 million for adult and pediatric cancer care and cancer research at Dana-Farber Cancer Institute of Boston. Chefs for Jimmy offers a delicious way to raise funds because it features dishes created by more than 30 chefs from 30 different local restaurants. It’s a fun culinary tasting tour, and the event also includes an ‘opportunity drawing’ and a silent auction. The theme for 2020 to be reflected in the décor and the food presentation is “one night of peace, love, and food.” Participating restaurants will include 350 Grill, Burgundy Brook Café, Cerrato’s Pastry Shop, the Chandler Steakhouse, Chez Josef, Dana’s Main Street Tavern, Delaney’s Grill & the Mick, Elegant Affairs, Fazio’s Ristorante, Johnny’s Tavern, Leone’s Restaurant, Longmeadow Country Club, Max’s Tavern, Murphy’s Pub, Nadim’s Downtown, Nina’s Cookies, Nosh Restaurant & Café, On the Border Mexican Grill & Cantina, Pierce Brothers Coffee Roasters, Pintu’s Indian Restaurant, Rondeau’s Dairy Bar, Shortstop Bar & Grill, the Starting Gate at GreatHorse, Steaming Tender, Storrowton Tavern Restaurant & Carriage House, the Student Prince & the Fort, Tekoa Country Club, Tokyo Asian Cuisine, and Tucker’s Restaurant.

Workshop on Wage and Hour Laws

Jan. 28: MassHire Holyoke Career Center will present a free workshop on the laws enforced by the Attorney General’s Fair Labor Division, including the payment of wages, minimum wage, overtime, and earned sick time. At the event — slated for 8 to 10 a.m. at 850 High St., Holyoke — guest speaker Barbara Dillon DeSouza will also discuss the broad powers of the Fair Labor Division to investigate and enforce violations of these laws and explain the various ways a company can become the subject of an investigation. Finally, she will note some resources available to companies to keep informed of the laws. DeSouza is an assistant attorney general in the Fair Labor Division of the Massachusetts Attorney General’s Office. She focuses on enforcing Massachusetts wage and hour laws, including prevailing-wage laws. She has been with the office since March 2010. Coffee and light refreshments will be provided. Seating is limited, so attendees are encouraged to reserve a seat early. Register by contacting Yolanda Rodriguez at (413) 322-7186 or [email protected].

All Ideas Pitch Contest

Feb. 5: Entrepreneurship for All (EforAll) Berkshire County is holding an All Ideas Pitch Contest from 6 to 8 p.m. at the Green at 85 Main St., Suite 105, North Adams. EforAll’s first Pitch Contest at the Berkshire Museum in October created a lot of community buzz, with more than 100 attendees and 11 companies competing. The big winner that night was Kaitlyn Pierce of Binka Bear. Described as “Shark Tank without the teeth,” EforAll’s friendly, free event features a business showcase and then pitches from six pre-selected contestants and two more that are added the night of the event. Each participant is given two and a half minutes to pitch a business or nonprofit idea to a panel of judges and the audience. At the end of it, EforAll gives away seed money to help launch these ideas. The first-place finisher wins $1,000, second place gets $750, third place wins $500, and the audience favorite also wins $500. Applications and audience registration are both available online at www.eforall.org/berkshire-county.

Black History Month Event at Bay Path

Feb. 5: Vocalist, strategist, and speaker Traciana Graves believes people have the ability to change the world with the power of their voice, and she’ll bring that inspirational message to Bay Path University as the keynote speaker for its Black History Month celebration. Having presented to more than 300 Fortune 500 companies and colleges, including Forbes, JPMorgan, American Express, and the WNBA, Graves strives to make the potentially uncomfortable conversation about diversity and inclusion safe, engaging, and effective. Voted one of America’s Most Fearless Women by the Huffington Post, Graves’ will bring her unique perspective to Bay Path with a discussion focusing on hopes, dreams, and social justice. The talk will begin at 7 p.m., with a reception to follow. This free event is open to the community and will be held on the Bay Path Longmeadow campus at Mills Theatre in Carr Hall, 588 Longmeadow St. For more information and to register, visit tracianagraves.eventbrite.com.

Difference Makers Gala

March 19: The 11th annual Difference Makers gala will take place at the Log Cabin in Holyoke. BusinessWest launched its Difference Makers program in 2009 to celebrate individuals, groups, organizations, and families that are positively impacting the Pioneer Valley and are, as the name suggests, making a difference in this region. The class of 2020 will be revealed in the Feb. 3 issue of BusinessWest. Tickets cost $75. To reserve spot, e-mail [email protected] or visit HERE. Event sponsorship opportunities are available. Sponsored by Royal, P.C.

Women’s Leadership Conference

March 27: Bay Path University’s division of Strategic Alliances announced that producer, author, entrepreneur, educator, and, of course, top model Tyra Banks will bring her bold attitude, unique style, and well-honed business acumen to Springfield as the keynote speaker at the 25th annual Women’s Leadership Conference (WLC). This year’s theme, “Own Your Now,” will encourage conference guests to examine the forces that have shaped their careers, relationships, and aspirations; recognize what drives them and what holds them back; and empower them to confidently move forward. Suzy Batiz, who will deliver the morning address to open the conference, earned a place on Forbes’ list of most successful self-made women — and an estimated net worth of $260 million — by creating of a suite of eco-minded household products, including Poo-Pourri, a toilet spray she developed to combat bathroom odors. Patrice Banks (no relation to Tyra) will address the audience at lunchtime. She is the owner of the Girls Auto Clinic and Clutch Beauty Bar, an auto mechanic shop and beauty bar staffed by women, and the founder of the SheCANics movement, which looks to demystify car repair and engage more women in the automotive industry. Breakout sessions — focused on navigating the complicated relationships, personalities, and dynamics of the workplace and the impact those have on our careers and opportunities — will be led by bestselling authors and researchers including Laura Huang, Harvard Business School professor and author of Edge: Turning Adversity into Advantage; Emily Esfahani Smith, author of The Power of Meaning; Dr. Ramani Durvasula, licensed clinical psychologist and author of Don’t You Know Who I Am: How to Stay Sane in the Era of Narcissism, Entitlement and Incivility; and Jennifer Romolini, author of Weird in a World That’s Not: A Career Guide for Misfits. For further information on the conference and to register, visit www.baypathconference.com.

BusinessTalk

A BusinessWest Podcast Series

We are excited to announce that BusinessWest has launched a new podcast series, BusinessTalk. Each episode will feature in-depth interviews and discussions with local industry leaders, providing thoughtful perspectives on the Western Massachuetts economy and the many business ventures that keep it running during these challenging times

The Host

Joseph BednarJoseph Bednar, Editor of BusinessWest & Healthcare News. Joe is a veteran writer and copy editor with more than two decades of experience covering Western Massachusetts.

Episode 206: March 25, 2024

BusinessWest Editor Joe Bednar talks with Mary Kay Wydra, president of the Greater Springfield Convention & Visitors Bureau

Mary Kay Wydra

Tourism is critical to the economic energy of Western Mass. — it’s often the first experience people have with the region, and can be a strong factor in whether they want to move or work here. And the annual economic impact of visitors — at tourist attractions, restaurants, hotels, conventions, and events — soars into the hundreds of millions of dollars annually. On the next episode of BusinessTalk, BusinessWest Editor Joe Bednar talks with Mary Kay Wydra, president of the Greater Springfield Convention & Visitors Bureau, about what goes into energizing, promoting, and sustaining this critical sector — as well as the many events and attractions that promise to make 2024 a year to remember. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

Episode 205: March 18, 2024

Editor Joe Bednar talks with Sarah Tsitso, executive director of the Forest Park Zoo

Today’s zoos — the best ones, anyway — have come a long way from what they used to be, and the Zoo in Forest Park and Education Center is a prime example, honing over the years its focus on education, conservation, and rehabilitation, and bringing much of that education into the community through its programs. On the next episode of BusinessTalk, BusinessWest Editor Joe Bednar talks with Sarah Tsitso, executive director of the Forest Park Zoo, about her passion for animal welfare, the challenges of funding a year-round operation that’s open to the public for only five months, and how the organization is helping to cultivate the next generation of animal-care professionals — not to mention the next generation of families making new memories together. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 204: March 11, 2024

Joe Interviews Hannah Rechtschaffen, director of the Greenfield Business Association

Hannah Rechtschaffen

Hannah Rechtschaffen has long been passionate about the intersection between the arts, economic growth, and community building, and she’s found a place for all that and much more as director of the Greenfield Business Assoc., which promotes the city and region and works to elevate the local business community. On the next episode of BusinessTalk, Hannah talks with BusinessWest Editor Joe Bednar about the previous career stops that have shaped her work, the challenges of doing business in Massachusetts’ most rural county, but also about the opportunity this region — pocketed by cultural treasures, stunning outdoor recreation, and a vibrant, resilient business community — poses for employers, residents, and visitors alike. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 203: March 4, 2024

Joe Bednar talks with Curio and Frank Nataloni, owners of Kitchens by Curio

Curio and Frank Nataloni

Fifty years ago, Curio Nataloni was laid off from a construction job and started doing solo kitchen projects. Ten years after he launched that business, his brother, Frank, joined him full-time, and just this past month, Kitchens by Curio celebrated 50 years in business. On the next episode of BusinessTalk, Curio and Frank talk with BusinessWest Editor Joe Bednar about surviving and thriving through various economic shifts and the many changes in home renovation over the years, from high-tech advances to the way people shop to evolving tastes in kitchen and bath styles — and also about Curio’s son, Michael, who plans to eventually be the company’s second-generation leader. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 202: February 26, 2024

Joe Interviews HBRAWM Executive Director Andrew Crane

For seven decades, the Home & Garden Show presented by the Home Builders & Remodelers Assoc. of Western Massachusetts (HBRAWM) has been a much-anticipated annual event, where people come to check out what’s new in home improvement, maybe book a project or two, and have fun with friends and family. On the next episode of BusinessTalk, HBRAWM Executive Director Andrew Crane talks with BusinessWest Editor Joe Bednar about why, even in an online world, people still love to see, touch, and talk about what they want to install in their homes, and why vendors value the show for the way it makes connections … and its impact on their bottom line. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.
 

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Episode 201: February 19, 2024

Joe talks to Bill Collins, owner of Center Square Grill restaurant

Bill Collins had worked at all levels of the restaurant business, amassing a wealth of experience, when he decided to open Center Square Grill 10 years ago. The decision proved to be a good one, as the East Longmeadow eatery, specializing in creative American cuisine, was an immediate success — but has still faced plenty of challenges along the way, especially during the pandemic. On the next episode of BusinessTalk, Bill talks withBusinessWest Editor Joe Bednar about what he’s learned over the decades, how to retain a large workforce at a time when many restaurants struggle with that, and what continues to drive his passion. It’smust listening, so tune in to BusinessTalk, a podcast presented byBusinessWest and sponsored by PeoplesBank.

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Episode 200: February 12, 2024

Joe talks with Mill Town Capital CEO Tim Burke

Tim Burke
Real-estate investment with a purpose can be rewarding in more ways than just the bottom line. Just ask the team at Mill Town Capital in Pittsfield, which has invested in a wide array of projects aimed at rejuvenating local businesses, enhancing recreational amenities, and revitalizing key infrastructure. On the next episode of BusinessTalk, Mill Town Capital CEO Tim Burke talks with BusinessWest Editor Joe Bednar about his passion for his corner of the Berkshires and how the firm’s purposeful work is generating new life and new opportunities for businesses and residents alike. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.
 

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Episode 199: February 5, 2024

George Interviews Hayley Dunn, 2024 president of the Holyoke St. Patrick’s Day Parade and Road Race

Hayley Dunn

The Holyoke St. Patrick’s Day Parade and Road Race are traditions in the Paper City and across the 413. They are events, but they are much more than that. They bring families and communities together, and they are economic engines — for Holyoke, but also the entire region. On the next episode of BusinessTalk, contributing writer George O’Brien talks with Hayley Dunn, 2024 president of the parade and road race, about all this and much more. They discuss everything from who’s in charge of the weather — the grand marshal — to having the parade on St. Patrick’s Day itself. But mostly, they talk about all that goes into putting these events on, and how the suspense builds in the weeks and days leading up to March 17. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 198: January 29, 2024

Joe Interviews MiraVista Behavioral Health Center’s Shelley Zimmerman, hospital administrator, and Kimberley Lee, chief of Creative Strategy and Development

Shelley Zimmerman and Kimberley Lee

Mental-health awareness is on the rise — partly because more people are willing to talk about it, and that’s a healthy development. But it’s also because the needs in society are greater too, even as we move further away from an isolating pandemic. On the next episode of BusinessTalk, BusinessWest Editor Joe Bednar talks to MiraVista Behavioral Health Center’s Shelley Zimmerman, hospital administrator, and Kimberley Lee, chief of Creative Strategy and Development, about what the Holyoke facility is doing these days to meet those needs, from reopening its renovated adolescent unit to supporting families in crisis and, yes, continuing to fight the stigma too-often associated with mental health. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 197: January 22, 2024

BusinessWest Editor Joe Bednar talks to Elms College President Harry Dumay

Colleges and universities have had to deal with a host of challenges in recent years, from demographic pressures on enrollment numbers to recovery from a pandemic that challenged the main role of colleges: delivering access to quality education. Elms College has emerged from those years on a mission: to reshape its strategic plan, launch a capital campaign to help implement it, and better prepare students for a changing work world. On the next episode of BusinessTalk, BusinessWest Editor Joe Bednar talks to Elms College President Harry Dumay about these developments, as well as an intriguing regional higher-ed partnership with Springfield Public Schools to improve literacy in area kids. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 196: January 15, 2024

Joe Bednar Talks with president and CEO of the Western Massachusetts Economic Development Council, Rick Sullivan

Rick Sullivan

These are unusual economic times for businesses, with some healthy indicators but also hurdles like persistent inflation, high interest rates, and workforce challenges. As president and CEO of the Western Massachusetts Economic Development Council, Rick Sullivan recognizes those issues but also sees plenty of potential for the region to attract new business, grow promising industries, and continue to build on its strengths in education, innovation, and collaboration. On the next episode of BusinessTalk, Rick talks to BusinessWest Editor Joe Bednar about the current economic tides, what’s happening in the development community, and why there’s plenty of optimism out there, even amid the uncertainty. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 195: January 8, 2024

Joe talks to Frank Borrelli, chair of AIC’s introduction of a new Division of Arts, Media, and Design

Colleges are always looking to meet the evolving demands of the workplace, which is part of the broad strategic plan at American International College known as AIC Reimagined. One such evolution is AIC’s introduction of a new Division of Arts, Media, and Design, which aims to help an increasingly entrepreneurial generation of young people interested in these fast-moving fields to access hands-on skills and industry connections. On the next episode of BusinessTalk, Frank Borrelli, who chairs the new division, talks to BusinessWest Editor Joe Bednar about this expanded curriculum and, more broadly, how academia needs to respond to rapidly changing career needs and a student body that increasingly prioritizes the value proposition of a college education. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 194: January 2, 2024

Joe Interviews Meg Sanders, CEO of Canna Provisions

Meg Sanders

The initial ‘green rush’ is over, and the cannabis industry in Massachusetts faces a host of new challenges, as heightened competition has suppressed prices, driven some shops out of business, and made it difficult for others to survive, let alone thrive. In the meantime, a continued disconnect between federal and state law continues to burden cannabis proprietors with onerous hurdles in the realms of banking, taxation, transportation, and more. On the next episode of BusinessTalk, Canna Provisions CEO Meg Sanders talks with BusinessWest Editor Joe Bednar about where the market in the Bay State is headed, and also about her involvement in a lawsuit against the U.S. government, seeking to block federal enforcement of cannabis prohibition against state-legal activity. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 193: December 26, 2023

George O’Brien Interviews with Garett DiStefano, director of Dining Services at UMass Amherst

Garret DiStefano likes to say that he’s the CFO — that’s chief food officer — at UMass Dining, which has been named the best program in the country eight years running by the Princeton Review. On the next episode of BusinessTalk, contributing writer George O’Brien talks with DiStefano about the many ingredients that go into not just a successful program, but the best program in the country. And also about what it takes to not simply reach the top — something that’s hard enough given the high level of competition from schools across the country — but what it takes to stay there year after year. It’s all must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 192: December 18, 2023

Joe Interviews Vitek Kruta and Lori Divine-Hudson, owners of Gateway City Arts

Since opening Gateway City Arts 12 years ago, Vitek Kruta and Lori Divine-Hudson have seen it blossom into a robust center for the arts, live music, and community, and a true destination in downtown Holyoke. They’ve also seen struggles, especially since the pandemic disrupted the model, with ripple effects continuing today. And now, the Race Street property is for sale. On the next episode of BusinessTalk, Vitek and Lori talk with BusinessWest Editor Joe Bednar about their experiences at Gateway City Arts, the emotional decision they’ve made, and why they hope the future owner recognizes and continues their vision. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.
 

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Episode 191: December 11, 2023

George O’Brien Interviews John DeVoie, co-founder of the Hot Table chain of panini restaurants

John DeVoie is best known in this region as co-founder of the hugely successful Hot Table chain of panini restaurants. But he is also a driving force in another impactful venture. DeVoie and long-time friend and fellow veteran Jeff St. Jean launched Easy Company Brewing, which pays homage to the famed Band of Brothers made famous by the Stephen Ambrose book and HBO miniseries, while also donating all profits to selected agencies that assist veterans. On the next installment of BusinessTalk, contributing writer George O’Brien talks with DeVoie about this inspiring and powerful story that blends history, entrepreneurship, philanthropy … and beer. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 190: December 4, 2023

Joe Bednar Interviews Ashley Batlle, owner of Beauty Batlles Lounge in Chicopee

Ashley Batlle wasn’t sure where she wanted to take her cosmetology degree 20 years ago, but she’s certainly found her place today as owner of Beauty Batlles Lounge in Chicopee, a cutting-edge spa that aims to build clients’ self-confidence by making them look and feel their best. On the next episode of BusinessTalk, Ashley talks withBusinessWestEditor Joe Bednar about the growth of Beauty Batlles since its 2018 opening; its recent move to a larger space, allowing her to expand into more wellness services, including cryotherapy; and the many ways in which she uses her platform to support and uplift her community. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 189: November 27, 2023

Joe Bednar Talks to Local Entrepreneur Myke Connolly

Myke Connolly says he learned marketing at age 9, reselling candy to classmates in the Bahamas. As an adult, his entrepreneurial spirit and belief in the value of hard work have led him into many ventures, from Stinky Cakes — which turned diapers into gifts for new parents — to a business training and networking entity called Marketing and Cupcakes, to a rolling electronic billboard called Stand Out Truck. On the next episode of BusinessTalk, Myke talks with BusinessWest Editor Joe Bednar about what’s next for his enterprises, how he’s been impacted by mentors and strives to do the same for other aspiring entrepreneurs, and much more. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 188: November 20, 2023

Joe Bednar Interviews the owner of Ohana School of Performing Arts, Ashley Kohl

It’s no wonder Ashley Kohl has adopted a philosophy of author Gabby Bernstein: “obstacles are detours in the right direction.” Because Ashley, the owner of Ohana School of Performing Arts, has encountered more than her fair share of obstacles. But by turning them into triumph, she’s created a growing space for people of all ages and abilities to discover dance — and themselves — in a safe, uplifting environment. On the next episode of BusinessTalk, Ashley talks with BusinessWest Editor Joe Bednar about her career journey, the importance of creating positive experiences through dance, and where Ohana is headed next. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 187: November 13, 2023

Joe Interviews Tech Foundry CEO Tricia Canavan

Since its launch almost a decade ago, Tech Foundry has trained hundreds of students and partnered with scores of employers across Western Mass. to get people trained for good IT careers and help businesses grow with local talent. On the next episode of BusinessTalk, Tech Foundry CEO Tricia Canavan talks with BusinessWest Editor Joe Bednar about how the organization continues to play a key role in the region’s high-tech ecosystem — and how its new partnership with Holyoke Community College, called Tech Hub, promises to help even more people navigate the digital world and improve their job prospects. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

 

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Episode 186: November 6, 2023

Joe Bednar talks with Meg Talbert, Dakin Humane Society executive director

During the first eight months of 2022, Dakin Humane Society cared for 1,830 animals. During the same eight months of 2023, the number was 3,007. In short, demand for Dakin’s services — which include spay/neuter and parvo clinics, pet food aid, a ‘kitten street team,’ pet-loss support groups, and much more — have, quite simply, exploded. On the next episode of BusinessTalk, Dakin’s executive director, Meg Talbert, talks with BusinessWest Editor Joe Bednar about how the Springfield-based nonprofit is meeting these needs with the help of a dedicated team, hundreds of volunteers, and individual and corporate generosity. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

 

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Episode 185: October 30, 2023

Joe Bednar interviews Maria Rivera, executive director at Hospice of  the Fisher Home

Hospice care has been a great source of comfort to individuals and families facing a difficult time of life, yet not everyone knows exactly what services are available and how they can access them. Maria Rivera has spent more than a decade guiding people through this process at Hospice of the Fisher Home, including the past three years as its executive director. On the next episode of BusinessTalk, she talks with BusinessWest Editor Joe Bednar about the importance of hospice care at a time when the population is aging, why this work is so personally gratifying to her, and why she’s excited about a capital campaign to raise funds to meet some critical needs. It’s must listening, so tune in to BusinessTalk, a podcast presented byBusinessWestand sponsored by PeoplesBank.

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Episode 184: October 23, 2023

Joe talks with Jody Hagemann, senior director of Sales Engineering for Comcast Business

Everyone has heard of cybersecurity, but not every business knows exactly what it takes to keep them protected. The most effective defenses not only incorporate the latest technology, but emphasize employee education, training, and plain old common sense to reduce the chances of human error — which is a factor in far too many breaches. On the next episode of BusinessTalk, Jody Hagemann, senior director of Sales Engineering for Comcast Business, talks with BusinessWest Editor Joe Bednar about the multi-pronged strategy Comcast relates to its clients, why more companies are taking data threats seriously — and why they should. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

 

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Episode 183: October 16, 2023

George O’Brien talks with Keith Fairey, president and CEO of Way Finders

The housing crisis gripping Western Massachusetts and most of the Bay State has deep roots and a broad impact, affecting everything from homelessness in area communities to the region’s ability to effectively compete with other states and regions for talent and jobs. On the next episode of BusinessTalk, Keith Fairey, president and CEO of Way Finders, talks with writer George O’Brien about how we got here, how the crisis has impacted area communities, and how the region recovers from decades of underinvestment in new housing in nearly all categories. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 182: October 9, 2023

Joe Bednar Interviews Carl Mercieri, vice president of Marois Construction

Carl Mercieri

The 50th anniversary of any business is a notable milestone, and Marois Construction not only celebrated that achievement last year, but recorded one of its strongest years in memory. The firm’s work — in a variety of sectors, both public and private — continues steadily in 2023, despite ongoing industry challenges ranging from inflation to supply uncertainty; from workforce shortages to a lot of wet weather in Western Mass. On the next episode of BusinessTalk, Carl Mercieri, vice president of the South Hadley-based company, talks with BusinessWest Editor Joe Bednar about how Marois has navigated these challenges while continuing to make its mark on the region in its second half-century. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 181: October 2, 2023

George Interviews Dr. Mark Kenton, chief of Emergency Medicine at Mercy Medical Center

Dr. Mark Kenton has seen it all during a long career in emergency medicine, from the fast pace and constant challenge of daily cases to a pandemic that sorely tested emergency departments in unprecedented ways. Through all of it, he says effective care, especially of individuals often facing the worst days of their lives, begins with listening and forging personal connections with patients and their families. On the next episode of BusinessTalk, Kenton, chief of Emergency Medicine at Mercy Medical Center, talks with BusinessWest Editor Joe Bednar about his important work — both inside the ER and often far outside it as an outspoken advocate — for which he has been honored as one of BusinessWest‘s Healthcare Heroes for 2023. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Episode 180: September 25, 2023

Joe Interviews Diana Szynal president and CEO of the Springfield Regional Chamber

After several years leading the Franklin County Chamber of Commerce, Diana Szynal took the reins as president and CEO of the Springfield Regional Chamber last summer, and in the year-plus since, she has listened to — and learned from — hundreds of business, government, and economic-development leaders in an effort to ensure the chamber is playing an effective role in the growth and vibrancy of the Greater Springfield economy. On the next episode of BusinessTalk, Szynal talks with BusinessWest Editor Joe Bednar about all this and much more, including some exciting upcoming events, including a reimagined Super 60 that has expanded its categories to recognize a wider variety of businesses and nonprofits. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

 

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Episode 179: September 18, 2023

Joe Interviews Dave Wisseman, the tenth-generation leader of this venerable family farm

What started out as an artistic inspiration more than 20 years ago has become one of the region’s most anticipated fall attractions: Mike’s Maze, a massive, visually striking (at least from above) corn maze at Warner Farm in Sunderland. (This year’s edition is a thoughtful reflection on the growing role of artificial intelligence in society.) The maze has become a significant revenue driver for the farm, a welcome benefit in a year when farmers have faced unusually harsh challenges. On the next episode of BusinessTalk, Dave Wisseman, the tenth-generation leader of this venerable family farm, talks with BusinessWest Editor Joe Bednar about the farm’s rich history, how the mazes are created, how the annual attraction has evolved, and much more. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

 

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Episode 178: September 11, 2023

BusinessWest Editor Joe Bednar talks with Gene Cassidy, president and CEO of the Eastern States Exposition

Staging a 17-day fair on the scale of the Big E is a year-round job, one marked not only by hard work and meticulous planning, but a dose of luck (what’s the weather forecast?). This is an event with plenty of momentum, even after more than a century of bringing food, music, and activities to the masses and raising the profile of the region’s agricultural sector. On the next episode of BusinessTalk, Gene Cassidy, president and CEO of the Eastern States Exposition, sits down with BusinessWest Editor Joe Bednar to talk about last year’s success — five record-setting days! — what’s in store for this year’s edition, which opens Sept. 15; the massive regional economic impact of the Big E; and how to keep things fresh year after year.It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.
 

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Episode 177: September 4, 2023

Joe Bednar talks with Joel Doolin, MiraVista’s executive vice president

At a time when behavioral-health issues, substance misuse, and family and workplace stressors are all on people’s minds, the need for responsive services is higher than ever. MiraVista Behavioral Health Center in Holyoke has been meeting those needs since 2021 with an array of inpatient psychiatric services, outpatient substance recovery programs, and community outreach to educate people about mental wellness and the resources available to achieve it. On the next BusinessTalk episode, BusinessWest Editor Joe Bednar talks with Joel Doolin, MiraVista’s executive vice president, about these services, his passion for behavioral health, and why there’s still progress to be made when it comes to talking openly about mental health and overcoming the stigma too often associated with it. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Features
Attorney Marty Dunn Stands Tall Against ALS
Marty Dunn with his daughter, Kellis; his son, Ryan; and his wife, Anne Marie.

Marty Dunn with his daughter, Kellis; his son, Ryan; and his wife, Anne Marie.

Marty Dunn first started noticing a slight slurring of his speech about a year ago. Soon, others noticed as well. Eight months later, he would be officially diagnosed with ALS — amytrophic lateral sclerosis, or Lou Gehrig’s disease. It’s been a strange, almost surreal 2008 for Dunn, vice president of contracts for Chicopee’s Turbocare and a well-known attorney in the region. But the past is certainly not his focus. Instead, it’s the present and especially the future. There is much planning to do for Dunn, who wants to be an inspiration, not the object of pity, and a determination to make the very most of the time he has left — especially this time.

Marty Dunn extended his right arm and started shaking and flexing his hand, as if to provide some visual effects for some comments about his thumb.

It’s simply not as opposable as it was or should be, said Dunn, adding that a lack of mobility and resistance in his thumb has affected, to one degree or another, his ability to eat, write, brush his teeth, turn the car key in the ignition, or do any of those myriad other things that one does with their dominant hand. “It really messes things up.”

Aside from a slurring of his speech, which has become progressively worse over the past year or so, these thumb problems are the first outward manifestations of amytrophic lateral sclerosis, or ALS, otherwise known as Lou Gehrig’s disease.

Dunn knows there will be more.

Many more.

He just doesn’t know when they’ll appear, or where, or to what degree they will impact that intangible known as quality of life — for himself and those around him, especially his wife, Anne Marie, daughter, Kellis, and son, Ryan.

This is one of the exceedingly cruel aspects of ALS — a progressive neurodegenerative disease that affects nerve cells in the brain and spinal cord — and there are many. There is no cure for this menace, named after the New York Yankees star who contracted it, and no one really knows definitively what causes it. A diagnosis is, in most all cases, a death sentence. But those who have it just don’t know how long that sentence is or what the weeks, months, and years ahead of them will be like.

All they can do is think and hope and prepare for what they know, or think, is coming — which most people would find incomprehensible and exceedingly depressing.

But Dunn, an attorney, vice president of contracts with Chicopee-based Turbocare, and former associate with the Springfield-based firm Bacon Wilson, isn’t sitting around feeling sorry for himself. He has much better things to do with his time — especially this time, before ALS takes from him his ability to speak, eat, write, type, walk, and be independent.

He knows those days are coming. He just doesn’t know when.

“I never miss an opportunity to spend time with the kids now,” he told BusinessWest. “I’d like to think that it was always like that, but it wasn’t. Now, it means so much more to me.”

One thing Dunn wants to do with this time is try to raise awareness of ALS in the hope that maybe someday the causes will be known and a cure can be found. “ALS is relatively rare, and it doesn’t get the federal money that other, more widespread diseases do, so anything I can do to draw attention to it will help.”

He’s not going to climb a mountain, stage a telethon, or even blog about his experiences, but he will try to help people understand this disease and perhaps comprehend the many ways it impacts the lives of its victims and all those around them. Ultimately, he doesn’t want to be a victim and object of pity, but rather an inspiration to others fighting battles like his own.

And one way of doing that is agreeing to sit with BusinessWest and talk about ALS, what he’s experiencing, and what he wants to do “before it’s too late,” a phrase he used on a few occasions to convey his determination to make the most of what is now a truly precious commodity.

Indeed, as he recalled a time recently when Anne Marie said, “why did this happen to us? — we’ve always done everything right … we’re good people,” Dunn said he replied, “why not us? What makes us so special? Life isn’t fair, and I’ve been pretty lucky through my life.”

That was his way of acknowledging that ALS strikes indiscriminately, and that time spent asking ‘why?’ isn’t time spent wisely.

And he’s becoming quite an expert on that subject.

Body of Evidence

It was a Sunday-afternoon football party with some of his neighbors in East Longmeadow, like so many before it, until

Dunn recalls that it was quite cold that day late last fall, and that the New England Patriots triumphed (they won every regular-season game last year). But by day’s end he would have something much different and far more menacing to remember the occasion by.

This was the first time someone made reference to his speech and that it didn’t seem right. “Someone said, ‘your voice sounds funny,’” he recalled, adding that he had noticed something himself, a slight slurring, in the days preceding, but didn’t think much of it. But with this second reference, he began to think that maybe something was wrong. And with some hard prompting from Anne Marie, he would eventually seek out some answers.

As he would find out much later, the ALS had actually invaded his body several months earlier, and this lengthy time before the first visible manifestation of the disease is part and parcel to ALS.

This was just one of the many things Dunn would learn during an almost surreal 2008 for the Springfield native, Cathedral High School and AIC graduate, and Navy veteran who once worked for the late Congressman Edward Boland as an aide in the mid-’80s, first in Springfield and then in Washington.

“That was a fantastic experience,” he said of his time in D.C., adding that it helped propel him into a career in law, one that would take some time to develop.

Indeed, after leaving Boland’s staff, he went to work to what was then Continental Cablevision (there have been several new owners and names since) as government affairs manager, and later at MassMutual and Aetna in what he called “systems jobs.”

During his time with Aetna, he attended Western New England College Law School part-time. Upon graduation in 1998, he went to work for Bacon Wilson, where he specialized in corporate law, especially commercial transactions. He also handled some immigration work and residential real estate.

In 2006, he left the firm for Turbocare, a subsidiary of Siemens that makes replacement parts for steam and gas turbine engines manufactured by Siemens and other makers. His work involves international contracts, as the title suggests, but Dunn also serves as in-house attorney for the company, handling a broad array of duties that he categorized as “office work.”

But this was the kind of behind-the-scenes, transactional legal work that appealed to him, and he had settled into the job nicely by late 2007. Soon, though, things would become rather unsettled.

Questions, but No Answers

There are many things that medical science doesn’t know about ALS, said Dunn. What causes it and how to cure it are at the top of the list, but it is also not easy to diagnose.

In fact, it was actually late summer, more than eight months after that first reference about his voice and nearly two months after Dunn finally went in for tests, before doctors could actually, and officially, confirm that this was the problem.

“A diagnosis of ALS is a diagnosis of exclusion,” said Dunn, noting that there are several neurological disorders that could have been the cause of his slurred speech. “They start out with a list a mile long and they slowly eliminate things; the thing at the bottom is ALS.”

He remembers several procedures, none of them pleasant, as doctors worked their way down that long list. “They shock you with electric shock, and stick needles in you all over the place,” he recalled, “in the tongue, in the extremities, anywhere and everywhere.”

Before any of that, doctors found something else to be concerned about — an abnormal heartbeat, which required some immediate attention. By the time a measure of control with his heartbeat had been achieved, doctors were making some headway in their process of elimination.

“But it would be Aug. 29, a date Dunn won’t ever forget, when he received not only the official word, but a letter that he would have to use as he sought benefits from the Veterans Administration and other agencies. “That’s my kick-off date.”

He told BusinessWest he greeted the news with “shock and horror,” with thoughts soon returning to some recent experiences, when he watched a boyhood friend’s mother suffer from and then succumb to ALS.

“It was horrifying … it was very hard to watch it unfold,” he recalled of this exposure to ALS, which played itself out over the course of four or five years. “I heard from my friend frequently; I would visit him and see his mother. I could see what it was doing to her, so there’s some tragic irony to all this.”

When all was said and done and ALS was confirmed, Dunn said he actually felt sorry for the neurologists who made the diagnosis, who feel helpless in such situations. “Once they come away with this diagnosis, they shift from a curative type of consultation to saying, ‘well, you should make the most of the time you have left.’”

Upon learning that he was afflicted with ALS, Dunn then did what people do these days when they want information; he googled the acronym.

Then he started reading, a sobering experience, to say the least.

Among the things he’s learned is that ALS strikes about 30,000 people a year. That’s a big number, but not big enough, apparently, to drive the pharmaceutical companies to invest large amounts of time and money to finding a cure; there’s simply not enough of a payback.

He’s also learned that while life expectancy varies, most victims have between two and five years to live. But what none of the sites he clicked on could tell him was just how quickly this disease will take over his body and what he can expect next. He’s not sure exactly why, but he believes his progression will be slow, which is both good and bad.

Dunn has learned that there are essentially two informal types of ALS. One starts from the head, or top, and works its way down the body. The other moves in reverse, striking the legs and then heading north.

He has the former, which explains why his speech was the first thing to be impacted. The thumb problems followed, he said, adding quickly that while it’s not getting any worse — yet — it’s not getting better, impacting myriad daily activities.

“My writing is getting really sloppy,” he said. “I have trouble holding a fork — I really have to grab it — and I can’t really turn the ignition in the car.”

No one really knows exactly what will happen next or when, but Dunn is pretty much resigned to the fact that soon (a decidedly relative term for those with ALS), he will lose his speech altogether, and he will need to communicate via a computer. Next, or maybe simultaneously, he will lose the ability to swallow, meaning he will need a feeding tube for nourishment.

Knowing that such things are coming, but not knowing when, is difficult, he said, adding that he is determined to make good use of his time before such quality-of-life-limiting things happen.

Desire to Inspire

Dunn said that putting the acronym ALS together with the word blessing in the same sentence is awkward and somewhat perverse.

But that’s the term he chose to describe one aspect of this disease: time — to think and reflect and relish and maybe do some of the things one might do if he or she knew there was only so much time, or quality time, left. And also time to get one’s affairs in order and make sure that people are taken care of to the best of his ability. Dunn has been doing all of that, and he noted that many people don’t have that luxury.

“First and foremost, I wanted to do those things they say you should do for your family,” he said, listing a will and a health care proxy, among others. “There are a lot of business-related issues that have to be addressed, and you want to make sure everything’s been done right.”

His situation improved in September, he said, when the Veterans Administration, acting upon statistics showing that those who served time in the military had a much greater chance of contracting ALS than non-veterans, altered its policy on the disease. Before that, Gulf War and Vietnam-era veterans who contracted the illness would be eligible for service-connected pensions. However, that policy now includes everyone.

“That opens up some new avenues of help for me and other veterans who have it,” he explained, adding that his wife will now receive a small pension because of that policy change and that ‘service-connected’ designation attached to his ALS.

Dunn said he doesn’t have any firm plans for the future, but he is mulling a host of possibilities. He intends to take the family on a vacation to Disney World — “it’ll be the 100th time, but if it makes them happy, that’s all I care about” — and is thinking about a visit to Ireland, something his wife wants to do.

“I have to take advantage of the time I have, meaning while I’m still mobile and can still speak,” he explained. “Hopefully, I’ll be around for quite a few years, but there will come a point where there will be wheelchairs and other things I’ll need, and it just won’t be the same.”

In the meantime, Dunn is taking inspiration and support wherever and whenever he can find it.

He’s been given a number of books on the subjects of death and dying, including Randy Pausch’s The Last Lecture, from which he’s gained determination to honor the late educator’s call for those staring at death to be ‘Tiggers’ and not ‘Eeyores’ (characters from Winnie the Pooh) as they live out their lives.

“He says you can either be an Eeyore and sit in the corner and say, ‘oh, woe is me,’ or you can bounce around like Tigger and just enjoy life. That’s what I plan to do.”

Overall, he doesn’t dwell on the hand he’s been dealt or rant at his misfortune. “Sometimes the ball bounces in your direction, which it usually has for me, and sometimes it doesn’t,” he said. “I’ve been more fortunate than most.”

Dunn was honored this past Veteran’s Day with the role of grand marshal in Springfield’s Veteran’s Day Parade, and a few days later he was the guest of honor at a huge fundraiser at the Basketball Hall of Fame. More than 500 friends, family members, colleagues, and former colleagues gathered at an event that had the look and feel of a Frank Capra movie and drove home the point that Dunn will have plenty of support as he battles ALS.

Doug Guthrie, now vice president of the Connecticut-West Region for Comcast, with whom Dunn had worked at Continental Cablevision some 20 years earlier when both were just getting started in their careers, organized many of details of the event (which raised more than $25,000 by some very early estimates) and introduced Dunn to those gathered. Meanwhile, attorneys at Bacon Wilson sold hundreds of tickets to the event, and organizers collected raffle prizes from dozens of area businesses and attractions.

AnnMarie Harding, marketing director for Max’s Tavern and hostess of that football party in East Longmeadow 11 months earlier, handled most of the logistics, with help from some interns at WNEC, Dunn’s alma matter.

Dunn wrote out his remarks, telling those assembled that by doing so, someone else might finish if he couldn’t. He had to stop several t
mes, with each pause pierced by a cry of “we love you, Marty,” or “we’re here for you, Marty,” always from a different corner of the room, and each time providing enough to give Dunn whatever it took to read on.

He told those gathered what he later told BusinessWest — that he intends to be around for a while, and for the time being, it will be “business as usual”— or as usual as it can get when one’s been handed a death sentence.

He doesn’t know for how long, but one more thing Dunn has learned about ALS is that one lives for the moment and prepares for the future.

He’s got that part down.

Lasting Impressions

When asked if he could ever truly put aside his plight and not think about it, Dunn said there are actually some times when he can forget he has ALS.

“But it’s not easy,” he said, “not when every time you start to talk you’re reminded. The only respite you get is when you’re sleeping.”

And now, there’s the thumb.

Returning to that subject, he flexed his hand a few more times. Dunn said that from that all he’s read and all he knows, it will slowly get worse and that this will impact so many aspects of his life and those around him.

“It’s really going to sink in when I can’t hold a football anymore and I won’t be able to play catch with Ryan,” he said, stopping for a minute as if to let that eventuality wash over him. And in a very rare display, you could see the pain on his face.

That’s because he knows that day is coming.

He just doesn’t know when.

And that’s the curse of ALS.

George O’Brien can be reached at[email protected]

Departments

Bay Path Receives NSF Awards

LONGMEADOW — The National Science Foundation (NSF) recently awarded a grant of $505,920 to Bay Path College to support scholarships and activities to attract and retain undergraduate women, in particular minority students, in biology, biotechnology, and forensic science. A primary goal of the grant will be to ensure that academically talented but financially challenged students who wish to pursue a career in the sciences will receive a scholarship and other financial assistance. Scholarship grants of up to $10,000 per year for four years will be available to academically qualified students. Additionally, work-study and research internships in a student’s given field of interest will be funded, allowing her to develop valuable career experience while earning money. Also, a book fund will be established to aid students in purchasing increasingly expensive science textbooks. The college will make its first awards for spring 2009. Bay Path President Carol A. Leary noted that, as part of the college’s five-year plan, focusing on significant investments in science education also coincides with Massachusetts Gov. Deval Patrick taking steps to secure the state a global position in the life sciences and biotechnology industry with a $1 billion, 10-year Life Sciences Bill that has been signed by the state Senate and House. With this grant, Bay Path students will be well-positioned to take advantage of job opportunities as a result of this important initiative for Massachusetts, added Leary.

Hampden Bancorp Declares Dividend

SPRINGFIELD — Officials at Hampden Bancorp Inc., the holding company for Hampden Bank, recently announced that net income for the three months ended Sept. 30 was $47,000, as compared to $521,000 for the same period in 2007. The decrease in net income was primarily the result of an increase in the provision for loan losses of $422,000 for the three months ended Sept. 30, compared to the same period in 2007. The increase in the provision for loan losses is due to increases in loan delinquencies, growth in the loan portfolio, and general economic conditions, according to bank officials. The company’s total assets increased by $7.7 million, or 1.4%, from $543.8 million at June 30 to $551.5 million at Sept. 30. Deposits increased $12.1 million, or 3.6%, to $343.5 million at Sept. 30, from $331.4 million at June 30. In other news, the board of directors declared a quarterly cash dividend of $0.03 per common share, payable on Nov. 26 to shareholders of record at the close of business on Nov. 12.

Seahorse Labware Expands

CHICOPEE — Seahorse Labware recently leased 3,750 square feet of additional space at its 300 Griffith Road site to accommodate growth, according to company officials. Initially, the additional space will be for warehouse use; however, officials note that the space may be converted for lab or manufacturing processes over time. Seahorse now occupies 30,000 square feet in the multi-tenant facility in Westover Airpark North, managed by Development Associates of Agawam. Seahorse services the life-sciences industry with instruments and consumable labware products for biological research and drug discovery.

MassMutual Approves $1.35B Dividend

SPRINGFIELD — Massachusetts Mutual Life Insurance Company recently approved the payment of approximately $1.35 billion in dividends to eligible participating policyholders in 2009. The payout reflects a dividend interest rate of 7.6% on new eligible participating life-insurance policies. MassMutual, as a mutual company, is owned by its policyholders, meaning they share in the ownership of the company. Customers who purchase participating products from MassMutual receive an equitable share of a portion of the company’s divisible surplus in the form of dividends as approved by MassMutual’s Board of Directors each year. Company officials note that MassMutual has consistently paid dividends since the 1860s.

Peter Pan Celebrates 75th; Driver Saluted

SPRINGFIELD — Peter Pan Bus Lines driver Everett Anderson, who recently completed his 38th year of accident-free driving, was honored Nov. 5 for his accomplishment at the Affiliated Chambers of Commerce of Greater Springfield breakfast. Peter Pan’s 75th anniversary was also saluted at the morning affair. As a surprise for Anderson, a new model Peter Pan coach was unveiled with a wrap reading “Three Million Miles of Accident-Free Driving — Everett Anderson.” Anderson is one of a handful of motorcoach or commercial truck drivers nationwide to become a 3 million-mile safe driver, according to the National Safety Council. He is the second Peter Pan motorcoach operator to reach this milestone. A city resident, Anderson began driving for Peter Pan in 1970. During his tenture, he has received its highest honor, the Peter C. Picknelly Founder’s Award for excellence and the Mrs. Picknelly Sr. Award – Driver of the Year. Peter Pan serves more than 100 communities throughout the northeast corridor with daily express scheduled service, including Boston, Philadelphia, Baltimore, New York, and Washington, D.C.

Business Assists Local Families

HOLYOKE — Employees of Ace Fire and Water Restoration Inc. recently donated toys and books to the local Women, Infants and Children (WIC) program in the city. A wooden activity center, blocks, and Sesame Street books were among the donated items. Ace co-owner Gary Brunelle noted that his company was “very pleased” to present the toys and books to an important resource for local families. “Suffering property damage is especially stressful when young children are involved — this was a no-brainer,” he added.

Pacesetter Award Winners Named

HOLYOKE — Winners of the 2008 Pacesetter Awards were recently spotlighted at an awards breakfast, sponsored by the Greater Holyoke Chamber of Commerce. The honorees were CRA Inc. as Small Business of the Year; Conklin Office Furniture, Inc., Pacesetter Award; Square One, Non-Profit Operational Excellence Award; and Western Mass. Enterprise Fund Inc., Business Advocate of the Year. Pacesetter Committee Chair Kathleen Buckley of Holyoke Medical Center noted that Holyoke has an abundance of small companies and nonprofit organizations that are highly successful and meeting challenges daily through ingenuity and outstanding management practices.

Sunshine Village Relocates

WESTFIELD — Sunshine Village, a nonprofit organization that cares for individuals with developmental disabilities, recently relocated its day-habilitation program to 74 Franklin St. Donna Erickson, program manager for the satellite location, noted that the new space offers more room for training and activities and is a more convenient location for most of its participants. In addition to its headquarters and worksite in Chicopee as well as the Westfield site, the organization maintains day-hab programs in West Springfield, Holyoke and Three Rivers. As part of its program, participants learn fundamental life skills, participate in self-help activities, and work to build a greater sense of self-worth. An open house is planned during the holiday season to introduce the program to the public.

Student Prince Is ‘Legendary Restaurant’

SPRINGFIELD — Each fall for the past 13 years, Gourmet has published a special restaurant issue that explores the newest trends in restaurants. This fall, Gourmet editor-in-chief Ruth Reichl wanted the October edition to be “different.” She noted on the Gourmet Web site that her staff went looking for a few grand American restaurants that have stood the test of time. Of the 20 ‘legendary’ American restaurants that met that criteria — and still serve great food — was the Student Prince. For information on the restaurant, visit www.studentprince.com.

New Owner at Danco/Danish Inspirations

WEST HATFIELD — A wide selection of clearance and discontinued items at Danco/Danish Inspirations may be purchased at further reductions in price this holiday season when making a donation to the United Way of Hampshire County, according to new owner Peter Knapp. Knapp noted that, during the holidays, various suppliers of Danish Inspirations will participate with incentives on their items if donations are made. Knapp added that he feels this is a “wonderful opportunity” to make good on his commitment to offer new designs and events to benefit the community. Since 1983, Danish Inspirations at Danco Modern has specialized in contemporary furniture and accessories. For more information, visit www.dancomodern.com.

ESB Sponsors Town Celebration

EASTHAMPTON — Easthampton Savings Bank recently contributed $15,000 to the Town of Hadley 350th Committee to help celebrate the town’s 1659 founding. The celebration will kick off in January with a dinner dance and continue with events and programs throughout 2009, including a lecture series, workshops, a picnic, a parade, a block party, a town history day, a fair, and a road race. David Martula, co-chair of the Hadley 350th Committee, noted that without the generosity of businesses and donors, it would have been impossible to plan such a varied and comprehensive list of activities. “Thanks to our donors, our celebration will go down as one of the most memorable in our history,” he said.

Chamber Corners

1BERKSHIRE
www.1berkshire.com
(413) 499-1600

• April 24: Good News Business Salute, 7:30-9 a.m. Throughout the year, 1Berkshire selects businesses and organizations to recognize at events called Good News Business Salutes. These may honor an expansion, creation of new jobs, a significant milestone or anniversary, the unveiling of a new program, or a substantial new commitment to the community. The Esther Quinn Award will be given out at this event to an actively involved community member. Cost: $35 for members; $50 for non-members. Register at bit.ly/2H71NS6.

• May 29: 1Berkshire Chamber Nite, 5-7 p.m., hosted by Fairview Hospital, 29 Lewis Ave., Great Barrington. Join us for the May Chamber Nite in partnership with the Stockbridge Chamber of Commerce. Members of either organization get in free for this networking opportunity. To register, visit www.1berkshire.com.

AMHERST AREA CHAMBER OF COMMERCE
www.amherstarea.com
(413) 253-0700

• April 17: Amherst Area Economic Development Panel, 4-6 p.m., hosted by UMass Old Chapel. A presentation of the state of economic development in Amherst and a panel discussion of the community’s strategic advantage as well as a vision for the future of economic development in the Amherst area.

• April 19-28: Daffodil Days. In celebration of spring, the Amherst downtown will be adorned with sprouting daffodils and artistic storefront windows. Many restaurants, cafés, and shops will have special spring offerings and sales.

• May 15: May After 5, 5-7 p.m., hosted by Amity Street Dental. Join us for an evening of networking at Amity Street Dental, and find out more about the work of Dr. Hunt, Dr. Castenson, and Dr. Ivancev, as well as their new ‘Amity plan’ for small businesses. Enjoy food from the Pub. Cost: $10 for members, $15 for non-members.

• May 18: Amherst Downtown Lives United Day. Amherst Downtown businesses are coming together to support United Way of Hampshire County. On May 18, several businesses have pledged 5% of sales or a minimum of $250 to United Way.

FRANKLIN COUNTY CHAMBER OF COMMERCE
www.franklincc.org
(413) 773-5463

• April 18: Business After Hours, 5-7 p.m., hosted by Polish American Citizens Club, 46 South Main St., South Deerfield. Sponsored by Polish National Credit Union. A networking event featuring a cash bar and an all-Polish menu by Hamel’s Catering. Register at franklincc.org or by e-mailing [email protected].

• April 26: Monthly Chamber Breakfast Series, 7:30-9 a.m., hosted by Terrazza Restaurant. Sponsored by the Cooley Dickinson VNA & Hospice. Full breakfast will be served during the program, featuring a panel celebrating the contribution of today’s immigrants. Speakers include Laurie Millman, executive director for the Center for New Americans; Abas Cecunjanin, owner of Terrazza Restaurant; Arjen Vriend, owner of Pioneer Gardens Inc.; and Geetu Shokeen, owner of Montague Dental Arts. Register at franklincc.org or by e-mailing [email protected].

• May 9: Franklin County Community Development Corp. Entrepreneur of the year Awards, 5 p.m., hosted by Hawks and Reed Performing Arts Center, 289 Main St., Greenfield. Awards, music, food, and mingling. For more information, visit fccdc.org.

• May 26: Chamber Lunch: noon to 1:30 p.m., hosted by Greenfield Community College Dining Commons. Featuring Mike Kennealy, secretary, Executive Office of Housing and Economic Development. Sponsored by Greenfield Community College Foundation and the Franklin County Chamber of Commerce. Cost: $18 for members, $20 for non-members. Register at franklincc.org or e-mail [email protected].

GREATER CHICOPEE CHAMBER OF COMMERCE
www.chicopeechamber.org
(413) 594-2101

• April 17: Salute Breakfast, 7:15-9 a.m., hosted by Willits-Hallowell Center. Sponsored by Westfield Bank, Holyoke Medical Center, N. Riley Construction Inc., Polish National Credit Union, USI Insurance Services, Spherion Staffing Services, and PeoplesBank. Marketing for small business chief greeter: Chris Thompson of CT Enterprises. Keynote speaker: Alfonso Santaniello of Creative Strategy Agency. Cost: $25 for members, $30 for non-members. Sign up online at chicopeechamber.org/events.

• April 25: Business After Hours – Happy Hour After Hours, 4:30-6:30 p.m., hosted by Exchange St. Station. Come after work and relax and enjoy a drink and some light refreshments. Don’t forget your business cards. Cost: $10 for member, $15 for non-members. Sign up online at chicopeechamber.org/events.

• May 15: May Salute Breakfast, 7:15-9 a.m., hosted by Munich Haus. Sponsored by: Westfield Bank, Holyoke Medical Center, N. Riley Construction Inc., Polish National Credit Union, USI Insurance Services, Spherion Staffing Services, PeoplesBank, Galaxy Community Council, and the Arbors Kids. Chief Greeter: Stephanie Shaw, Chicopee Veterans Services. Keynote Speaker: Col. Peters of the 439th Airlift Wing. Cost: $25 for members, $30 for non-members. Sign up online at chicopeechamber.org/events.

• May 17: Lights On Art & Culture, 5-8 p.m. Greater Chicopee Chamber of Commerce, Chicopee Cultural Council, SilverBrick Mills, and the City of Chicopee are collaborating once again to show appreciation to those who live, work, and play in the downtown area. For one evening, participating businesses will showcase an artist and/or musician. This is a free event.

• May 21: Chamber Seminar: “Assessing and Developing Future Leaders” with Michael Kline, PsyD, 8:30-10:30 a.m., hosted by La Quinta Inn & Suites. Series sponsored by Westfield Bank. Cost: $30. Sign up online at chicopeechamber.org/events.

• May 23: Business After Hours, 4:30-6:30 p.m., hosted by Williams Distributing. Series Sponsored by Polish National Credit Union. Monthly sponsors are Galaxy Community Council and the Arbors Kids. Cost: $10 for members, $15 for non-members. Sign up online at chicopeechamber.org/events.

• May 31: Chicopee Chamber of Commerce Annual Golf Tournament, 10 a.m. shotgun start, hosted by Chicopee Country Club. Presented by Polish National Credit Union. Sponsored by First American Insurance Agency Inc., Westfield Bank, Holyoke Medical Center, Poly-Plating Inc., Hampton Inn, Residence Inn of Chicopee, Tru by Hilton, ICNE, Roca Inc., and Health New England. Cost: $125 per golfer, $500 per team of four, and/or $20 golfer package that includes 25 raffle tickets and one mulligan. Sign up online at chicopeechamber.org/events.

GREATER EASTHAMPTON CHAMBER OF COMMERCE
www.easthamptonchamber.org
(413) 527-9414

• April 25: Food 4 Thought Lunch & Learn, 11:30 a.m. to 1 p.m., hosted by Mill 180 Park, 180 Pleasant St., Easthampton. Robin Kline, director of Volunteer & Guest Services at Cooley Dickinson Health Care, will facilitate a program about customer Service. If you think it’s no big deal, think again. This seemingly innocuous little detail can make or break an organization. A box lunch is included with registration. Cost: $25 for members, $35 for future members. For more information and to register, visit www.easthamptonchamber.org or call the chamber at (413) 527-9414.

• May 9: Networking by Night, 5-7 p.m., hosted by Glendale Grill, 65 Glendale St., Easthampton. Sponsored by bankESB. Event will feature food provided by Glendale Grill, a cash bar, and business-to-business relationship building. Cost: free to members and their employees, $20 for non-members. Pre-registration is required. For more information and to register, visit www.easthamptonchamber.org or call the chamber at (413) 527-9414.

• May 22: Chamber on the Vine, 5:30-8:30 a.m., hosted by Glendale Ridge Vineyard, 155 Glendale Road, Southampton. Join us for a night under the stars. The Floyd Patterson Band will provide music, the vineyard will provide wine, and food will be provided by Little Truc food truck and Crooked Stick Pops. Pre-registration is required, as tickets are limited. The deadline for refunds is May 15. This is a rain-or-shine event. No tickets will be sold at the door. Cost: $25 for music alone, $35 for music and wine. For more information and to register, visit www.easthamptonchamber.org or call the chamber at (413) 527-9414.

GREATER NORTHAMPTON CHAMBER OF COMMERCE
www.northamptonchamber.com
(413) 584-1900

• April 23: Workshop: CyberSafe, 9 a.m. to noon, hosted by Greater Northampton Chamber of Commerce, 99 Pleasant St., Northampton. Presented by Pioneer Training. CyberSafe is a three-hour workshop for non-technical users that focuses on using technology without compromising personal or organizational security. Students will learn the skills they need to protect digital data on computers, networks, mobile devices, and the internet. They will learn how to identify many of the common risks involved in using technology, such as phishing, spoofing, malware, and social engineering, and then learn how to protect themselves and their organizations from those risks. Cost: $50 for members, $60 for non-members.

• May 1: May Arrive @ 5, 5-7 p.m., hosted by Emerson Way, Northampton. A networking event sponsored by Gove Law Office, Keiter Builders, and Kuhn Riddle Architects. Cost: $10 for members.

• May 14: Workshop: “Microsoft Word Tips,” 9-11 a.m., hosted by the Greater Northampton Chamber of Commerce, 99 Pleasant St., Northampton. Presented by Pioneer Training. This workshop contains a variety of quick tips and tricks in Microsoft Word that will save hours of time. Attendees will learn to add buttons to the Quick Access Toolbar; shortcuts for selecting words, sentences, and paragraphs; and how (and why) to display non-printing characters in a document. Practice using the Format Painter to copy formatting and fix problems with numbered and bulleted lists. Learn to create AutoCorrect entries to correct common typos, and AutoText entries and Quick Parts to easily enter frequently used text. Cost: $25 for members, $35 for non-members.

• May 28: Workshop: “Upgrading to Office 365,” 9-11 a.m., hosted by the Greater Northampton Chamber of Commerce, 99 Pleasant St., Northampton. Presented by Pioneer Training. Cost: $35 for members, $45 for non-members.

GREATER WESTFIELD CHAMBER OF COMMERCE
www.westfieldbiz.org
(413) 568-1618

• April 25: Westfield Education to Business Alliance High School Career Fair, 8-10:30 a.m., hosted by Westfield State University, Woodward Center, 395 Western Ave., Westfield. Don’t miss the chance to help shape the future through workforce development in the community. Create connections for your business and the next generation of your workforce by inspiring Westfield High School and Westfield Technical Academy students with career and college exploration. More than 500 students will be in attendance. There is no charge to be a vendor. Register online at www.westfieldbiz.org/events. For sponsorships or more information, call the chamber at (413) 568-1618.

• April 30: Marketplace Sip & Shop, 5-7 p.m., hosted by the Greater Westfield Chamber of Commerce and the Southwick Economic Development Committee at the Ranch Golf Club, 65 Sunnyside Road, Southwick. Join more than 40 local merchants while sipping your way through the market. Refreshments and cash bar available. This event is free and open to the public. Vendor cost: $50 if bringing a table, $75 if you would like us to provide the table, or if you would like floor space. Vendor sign-up and additional details available online at www.westfieldbiz.org/events. For sponsorships or more information, call the chamber at (413) 568-1618.

SOUTH HADLEY & GRANBY CHAMBER OF COMMERCE
www.shgchamber.com
(413) 532-6451

• April 17: Business After 5, 5-7 p.m., hosted by the Thirsty Mind, located in South Hadley’s Village Commons, across the street from Mount Holyoke College. Cost: $10 for members, $15 for non-members. RSVP and direct questions to [email protected], and mail a check, payable to the South Hadley & Granby Chamber of Commerce, to 2 Lyman St., South Hadley, MA 01075.

SPRINGFIELD REGIONAL CHAMBER
www.springfieldregionalchamber.com
(413) 787-1555

• May 1: Rise & Shine Business Breakfast, 7:15-9 a.m., hosted by the Log Cabin, 500 Easthampton Road, Holyoke. Featuring Robert Glazer, founder and CEO of Acceleration Partners. Cost: $25 for members in advance ($30 at the door), $35 for non-members in advance ($40 at the door).

• May 7: Lunch and Learn: “Paid Family and Medical Leave,” 11:30 a.m. to 1:30 p.m., hosted by East Mountain Country Club, 1458 East Mountain Road, Westfield. Presented by Skoler, Abbott & Presser, P.C. Cost: $35 for members, $50 for non-members.

• May 23: Stars & Strikes, 5:30-8 p.m., hosted by the Tap Room at MGM Springfield. Featuring celebrity bowlers, passed appetizers, and unlimited games. Cost: $20

Reservations for all chamber events may be made by visiting www.springfieldregionalchamber.com, e-mailing [email protected], or calling (413) 755-1310.

WEST OF THE RIVER CHAMBER OF COMMERCE
www.ourwrc.com
(413) 426-3880

• May 9: Networking Lunch, noon to 1:30 p.m., hosted by Crestview Country Club, Agawam. You must be a member or guest of a member to attend. Enjoy a sit-down lunch while networking with fellow chamber members. Each attendee will get a chance to offer a brief intro and company overview. The only cost to attend for members is the cost of lunch (additional $10 fee for non-members). Attendees will order off the menu and pay separately that day. Please note, we cannot invoice you for these events. Register online at www.westoftheriverchamber.com.

• May 15: Night of Networking with YPS, 5-7 p.m., hosted by the Zoo in Forest Park. Bring lots of business cards to this co-hosted event. Mingle, tour, and network for a night of fun and business. Cost: free for members, $10 for non-members. Register online at www.westoftheriverchamber.com.

• May 22: Job Fair 2019: Local Jobs for Local People, 3-8 p.m., hosted by Storrowton Tavern & Carriage House, West Springfield. The West of the River Chamber will host a local job fair. West Springfield and Agawam businesses along with other employment opportunities will be showcased for the public. High-school students, college students, and adults will attend this event looking to begin or advance their careers. This event is free and open to the public. To be a participating vendor, register online at www.westoftheriverchamber.com.

YOUNG PROFESSIONAL SOCIETY OF GREATER SPRINGFIELD
springfieldyps.com

• April 19: April Third Thursday featuring area graduate schools, 5-7 p.m., hosted by Samuel’s at the Hall of Fame. Join us for our monthly Third Thursday while learning about graduate schools from representatives from various area colleges and universities. Cost: free for members, $10 for non-members. Learn more at springfieldyps.com.

• May 18: Third annual Adult Field Day, 9 a.m. to noon, hosted by Train for Life, Chicopee. Teams compete in games for prizes. Beer and food available. No athletic ability required. Special registration pricing before April 18: $20 for YPS, Train for Life, or Extra Innings members; $30 for non-members. After April 18: $25 for YPS, Train for Life, or Extra Innings members; $35 for non-members. To register, visit springfieldyps.com.

Cover Story

Innovative Course of Action

Yves Salomon-Fernandez

Yves Salomon-Fernandez

Yves Salomon-Fernandez became the 10th president of Greenfield Community College this past summer, succeeding Bob Pura at the helm of a school that enjoys some of the highest retention and graduation rates in the state. Her primary goals moving forward are to build on the momentum generated over the past several years, set the bar higher, and then clear that bar. Salomon-Fernandez is confident in her abilities, and, like the school itself, she says she’s “innovative and entrepreneurial.”

Yves Salomon-Fernandez remembers many things about her first interview as a candidate for the presidency at Greenfield Community College — especially the cold.

It was early April, and she recalls that morning being particularly cruel as she arrived at the Deerfield Inn for that interview session. It was so cold, and she appeared so uncomfortable, in fact, that Robbie Cohn, chair of the school’s board of trustees, felt inspired to give her his gloves, and for an attending student representative to give up her shawl.

“I was freezing, and as a measurement expert, I said to myself, ‘this is going to interfere with my performance if I’m distracted by the thought of being cold,’” she recalled. “With those gloves and that shawl, I thought I could give them a better glimpse of who I was and what I can do.”

Whether it was the additional layering or not, Salomon-Fernandez warmed up enough to sufficiently impress those interviewing her to become a finalist for the job. And, continuing in this vein, it would fair to say that the rest of the campus would soon warm to her.

Indeed, several weeks later, she would be named the school’s 10th president and the successor to long-time leader Bob Pura, who retired this past spring after 18 years at the helm.

When asked what she told those quizzing her, Salomon-Fernandez condensed it all down to a few words and phrases that would also set the tone for this interview with BusinessWest.

“I said I was very innovative, entrepreneurial, and like to think outside the box,” she recalled, adding that, in many respects, those traits are shared by the GCC community as a whole, which is another reason she was attracted to the school.

Entrepreneurial? Yes, entrepreneurial.

While some in her position would be hesitant to say out loud that a college is very much, if not exactly like, a business, she isn’t. Only, the phrase she uses is ‘academic enterprise.’

“Considering the challenges we’re facing in higher education, I think we really need to look at the model comprehensively and say, ‘how can we change this model to be sustainable over time?’” she said, adding that she’s looking forward to that specific assignment.

Salomon-Fernandez, 39, a native of Haiti who emigrated to the U.S. when she was 12, brings a diverse résumé to the Greenfield campus, including a stint as interim president of MassBay Community College, followed by her most recent assignment, president of Cumberland County College (CCC) in New Jersey.
Late last fall, it was announced that CCC would be merging with another institution in the Garden State and that her job would be eliminated.

Having already moved with her family several times over the past several years, she wasn’t looking forward to doing so again, but did so (although her husband and children will remain in New Jersey for a year) to keep her career on an upward trajectory — specifically in another college president’s position.

She told BusinessWest she was quite discriminating in her search for the right job opportunity. She applied for a few positions, but quickly set her sights on GCC, the only college in decidedly rural Franklin County.

“This is the one job I wanted — this is really a match made in heaven,” she said. Elaborating, she noted that, while she likes just about everything about the region — from Berkshire Brewing’s lagers to ziplining — she was really drawn in by GCC’s mission, important role in Franklin County, intriguing mix of programs, high transfer rate, and especially the art (much of it courtesy of students enrolled in the highly acclaimed program there) adorning walls, lobbies, and tables across campus.

“The values of GCC and the Pioneer Valley are very consistent with my own and my family’s,” she explained. “The commitment to renewable energy, sustainable agriculture, and rural living are all things I’m very passionate about and enjoy; this is a lifestyle that’s conducive to raising kids and a lifestyle that’s grounded.”

But fit also involves the size and nature of the challenge — in this case, a school that has been put on a solid foundation by Pura, but one that still has growth opportunities and challenges to be met.

“I’ve always been a risk taker,” said Salomon-Fernandez, summing up her mindset professionally, adding that, moving forward, her primary assignment is to continue and build upon the momentum generated in recent years under Pura’s stewardship. “GCC had the highest retention rates and the highest graduation rates in the state; that said to me that this is a very stable institution. I want to build on that.”

For this issue and its focus on education, BusinessWest talked at length with Salomon-Fernandez about her latest assignment in higher-education administration and how she intends to grow and diversify this unique ‘academic enterprise.’

Course of Action

As noted earlier, Salomon-Fernandez brings a diverse background, a host of skills, and many forms of experience to her new role.

For starters, she speaks four languages — English, French, Haitian Creole, and Spanish — and has consulted with the United Nations and the Bermuda Ministry of Education, taught as an adjunct professor for many years, held a number of research positions, and spoken and written on subjects ranging from women’s leadership to workforce development.

Her career in education began as a data analyst working on the No Child Left Behind project and continued on an upward trajectory to the college president’s office.

After serving as interim president at MassBay, in Wellesley, and then at Cumberland County College, she found herself looking for the proverbial next challenge. And in the parking lot of the Deerfield Inn, she was looking for a way to take the chill out of her fingers and toes.

She has another anecdote from her early visits to the GCC campus, one that speaks volumes about why she warmed to the campus so quickly and why she made this the focus of her job search.

She had been visiting the art gallery at the school the day before her interview, she recalled, and she was trying to remain ‘incognito,’ as she put it.

GCC campus, as a whole, is innovative and entrepreneurial

Yves Salomon-Fernandez says the GCC campus, as a whole, is innovative and entrepreneurial, and she shares those personality traits.

“I was looking around, and a member of the janitorial staff came up to me said, ‘if you like the artwork, I can show you some more — it’s throughout our entire building,’” she recalled. “My doctorate is in measurement — statistics, cycle metrics … that’s my field. I tell people I see the world as one big structural equation model, and that was the first evidence of the culture here. I’m aggregating different data points and different kinds of data, quantitative and qualitative, to get a picture in my mind of what this place is and what it might be like to work here.”

Finishing the story, she said the janitorial staff member asked a few questions and eventually commented that GCC was a nice place to work and that a few faculty positions and even the president’s position were open. She remained incognito through all of that, but came away even more convinced that this was where she wanted to land professionally.

“For me, I was looking for a place where I could get that kind of professional satisfaction and where the faculty, staff, and educators and engaged in local issues, regional issues, national issues, and international issues,” she went on. “It’s an intellectually vibrant college, and that was huge for me — people who are deeply engaged in their discipline and who care deeply about the human potential and the world in which we live. And also a place where discourse is valued; we may not always agree, but we agree to talk about things and to find a common ground.”

Salomon-Fernandez said that, in many ways, Cumberland N.J. and Greenfield, Mass. are very much alike. While much of the Garden State is urban and densely populated, Cumberland County isn’t. It’s also the poorest county in the state — just as Franklin County is in Massachusetts — and one battling issues ranging from a lack of high-speed Internet access to opioid addiction to job creation and providing individuals with the skills they need to succeed in a changing workplace. Again, just like Franklin County.

That’s another reason this challenge was attractive to her, adding that still another has been GCC’s response to those issues.

“What I really admire about GCC is that the college has been very innovative in terms of finding ways to meet students where they are and addressing their many challenges,” she said. “For example, in our library, we rent laptops to students and Internet routers to students; we lease bikes to students and even telescopes. There are many things the college does to make the school accessible and possible, and enhance student success.

“We were the first college in the country to have a food pantry,” she noted, referencing a facility where students, many of them non-traditional in nature, can not only get a snack but shop for their whole family. “There are a number of things the college has done under Bob Pura’s leadership that are cutting-edge and forward-thinking.”

Looking ahead, she wants to continue that pattern of innovation while carrying out a vital role as the only community college in the county.

Grade Expectations

Elaborating, she said that GCC, like all community colleges, has a diverse student population comprised of both traditional students right out of high school and non-traditional students who joined the workforce after high school and are now looking to enhance their skill sets to create new career opportunities.

That latter constituency (roughly 15% of the student population) is the fastest-growing segment at GCC, and Salomon-Fernandez sees ample opportunity for further growth in that realm.

“In a county like Franklin County, where the attendance rate for higher education is so low, we have the opportunity to make college and professional preparation and workforce training accessible to many more people,” she explained.

Elaborating, she said that one of her goals moving forward is to do even more outreach — the school already does a good deal of that — within the community to help it reach those who might think that college is beyond their reach or not for them.

“They may not understand that the mission of the community college is to help them in ways that a traditional college may not,” she explained. “So spreading the word and really doing outreach, working with our partners to get the word out, is a priority for us.”

Yves Salomon-Fernandez says the enterprise model within higher education must evolve if it is to remain sustainable.

Yves Salomon-Fernandez says the enterprise model within higher education must evolve if it is to remain sustainable.

And getting people into higher education will be critical moving forward, she said, noting that the world of work is changing and the Bay State’s economy is truly knowledge-driven.

“We know that artificial intelligence, automation, computerization, all of those things are becoming more and more prominent,” she noted. “And that has implications for the careers for which we’re preparing students, and also for the pedagogies that we use. So we’ll be becoming much more interdisciplinary as a college, and there’s already a history of that here.”

Meanwhile, the enterprise model within higher education must evolve to remain sustainable, she went on.

“We have to look at whether this model is a financially sustainable model as it is,” Salomon-Fernandez told BusinessWest. “We have a number of contradictions; we hear people say the tenure model is antiquated, and at the same time, we have legions of adjuncts operating in the gig economy without health insurance, without benefits, and without pensions.

“And in some ways, as a higher education, all that is hypocritical, because we teach our students that people should be compensated fairly, and there’s some basic human rights and access to services that they should have,” she went on. “Yet, we struggle to provide that for the very people who are educating the current students.”

Overall, she notes, a school known for being entrepreneurial must be even more so in the years to come, given limited resources for the state and a growing role within the county.

“We have to look at what we can do to supplement those resources from the state because we know they are not sufficient to provide our students with the experiences we want them to have,” she said. “So what are some of the ways we can think entrepreneurially? What are some of the unmet needs within our college and within the market that we can help meet to create value, create revenue, and create experiences for our students?

“We have to think differently,” she said in conclusion. “We’re very committed to reinventing the academic enterprise model here at GCC, there is an appetite for it, and we want to do in a way that remains true to our values.”

Soar Subject

As she talked with BusinessWest on a Friday morning late last month, Salomon-Fernandez said that weekend ahead was packed with activity, including her first encounter with ziplining.

In recent weeks, she’s also had a behind-the-scenes look at Mike’s Maze, the famous cornfield attraction, gone swimming in the Connecticut River, and visited Brattleboro. She’s taking scuba lessons at UMass Amherst and is learning how to fly a drone.

In short, she’s settling into Franklin County and all that it has to offer. She’s also settling in GCC, which, like the country surrounding it, is a perfect match for her.

Like the school itself, in her estimation, she is innovative and entrepreneurial, talents that will be needed to build on the momentum that’s been generated over the past two decades and take the school to even greater heights.

George O’Brien can be reached at [email protected]

Features Special Coverage

A ‘Family Business’

Tom Hebert says his novels are a way of paying back the Marine Corps for all it has given him.

Tom Hebert says his novels are a way of paying back the Marine Corps for all it has given him.

The story sounds like some of the fiction that Tom Hebert now devotes much of his non-working time to writing.

But it’s not.

Flashing back to when he was in high school, Hebert said he and his father, William, were having a talk about what he might do with his life, career-wise. The elder Hebert had just used his last match to light a cigarette, and after doing so, he noticed the ad on the back of the matchbook: ‘Become a CPA.’

“He handed me the matchbook cover, and I said, ‘OK, I’ll look into it,’ said Hebert, who would earn a degree in accounting at American International College. Eventually, he would join what was then one of the ‘Big 8’ accounting firms, Lybrand, Ross Bros. & Montgomery, and subsequently work in a number of other settings in Connecticut and Massachusetts, including Cambridge Credit Counseling, which he currently serves as chief financial officer.

“Discipline and leadership … that’s what I took away from the Marines. It shows in the respect I have for people, including the people who work for me — treating them well, treating them with respect.”

But while the saga of how he wound up in financial services is intriguing and makes for good reading, Herbert’s story is largely about what else he’s done with his life, starting with his time in the Marine Corps, which included a stint in Vietnam in 1970, as that conflict was beginning to wind down in many ways (much more on that later).

More recently, a second career has emerged: writing fiction, specifically about Marines. His first book, The Remains of the Corps, Volume I: Ivy & the Crossing, which he authored under the pseudonym Will Remain (with Remain being an anagram of Marine), came out early this year.

Covering the period from 1899 to 1917, several months before the U.S. entered World War I, it tells the story of Kenneth Remain (Will’s grandfather, who was born in Worcester and educated at Harvard), and the love triangle he enters along with Harvard classmate Lawrence Blakeslee and the “beautiful KatyKay Mulcahy.” The reader is also introduced to the 57 enlisted men of the fictional Fourth Platoon of the 87th Company of the true-to-life Third Battalion of the Sixth Marine Regiment.

“These gentlemen would have used a very large vocabulary, and I had to develop my vocabulary tremendously to have it fit for these two gentlemen .”

“When Kenneth takes KatyKay away from Lawrence, it creates problems between the two families that last for decades,” Hebert said, describing the plotline for the first book and those that will follow. “There’s this interaction between the two families that will last right up ’til the Vietnam War.”

The book is selling fairly well, but Hebert admits to not yet reaching the ‘break-even’ point that all self-publishers aspire to. Originally in hardcover, there’s now a paperback version of Remains of the Corps, as well as an e-book, and an audiobook will soon follow.

A second book is in progress, one that will take the story into the battlefields of France in World War I, with subsequent volumes covering the 1920s and ’30s. Eventually, his fictional characters will fight in World War II, which his father did, having taken part in the epic battle on Iwo Jima.

His father’s service — and his own — helped inspire the books, said Hebert, who told BusinessWest his writing is a way to give back to the Marine Corps, which he said gave him so much.

When asked what, specifically, he said the Corps gave him discipline, something he’s called on in all facets of his intriguing life, as well as some moments he won’t forget.

“Discipline and leadership … that’s what I took away from the Marines,” he explained. “It shows in the respect I have for people, including the people who work for me — treating them well, treating them with respect.”

Thus, Hebert’s saga represents the perfect Veteran’s Day story for this business publication: it’s a tale of military service and a family’s devotion to the Marine Corps, but also one about business — the one Hebert joined with some help from that matchbook cover, as well as the one he’s in now — and the challenging world of publishing.

 

The Write Stuff

“That’s the final straw!” Kenneth Remain said angrily, as he sat down heavily at a table in Jimmy’s Lunch. The melting snow on the brim of his boater and the shoulders of his benny testified to the fact that a sockdologer of a storm had clobbered Boston, an affront to the spring solstice of two days hence; though waning, the storm had not breathed its last.

Those are the first lines of The Remains of the Corps, Volume I: Ivy & the Crossing, and they provide not only a glimpse of Hebert’s mostly self-taught writing style, but also the immense amount of research that goes into writing a book set more than a century ago.

Tom Hebert says his second novel is almost fully researched and one-quarter written

Tom Hebert says his second novel is almost fully researched and one-quarter written. He plans six volumes in all to tell the story of the Remains.

Indeed, before he could pen a story set in 1917, Hebert said he needed to know the vocabulary of 1917 — specifically the vocabulary used by people attending Harvard, hence words like ‘boater,’ a type of straw hat; ‘benny,’ a greatcoat; and ‘sockdologer,’ a synonym for any word connoting ‘whopper’ or ‘defining.’

“People talked much more formally back then — they used the king’s English,” he explained. “These gentlemen would have used a very large vocabulary, and I had to develop my vocabulary tremendously to have it fit for these two gentlemen.

“Any time my wife and I were out at bookstores and flea markets, I would pick up books on vocabulary, idioms, and more,” he went on. “And as part of my training, I went through those books and selected words, phrases, thoughts, and philosophies, and I would say, ‘I could use this in one of my books.’”

Several years of research and work learning how to write fiction went into The Remains of the Corps, Volume 1, said Herbert, noting, again, that his decision to dive into what he expects will become a six-book set was inspired by the service of his own family and a firm desire to give something back to the Corps.

With that, we’ll do what fiction writers often do: we’ll flash back — first to 1945, when William Hebert was ending his lengthy tour of duty with the Marines. He enlisted just after Pearl Harbor and served throughout the war — and even after it ended, as part of the peacekeeping force in Japan. Upon returning home, he built a house in Chicopee and went to work as a pressman for Springfield Newspapers, retiring at age 62.

“I work partly because I enjoy working — I thoroughly enjoy my position here. But also because it enables me to fund the things that I want to do in life — one of which is writing.”

Hebert said his father, like many who fought in World War II, didn’t talk much about his service. “But he was always singing the Marine Corps hymn when I was a boy,” Tom recalled, adding that, while his father never pushed him to join the service or that specific branch, he found himself signing up.

That was in May 1968, just a few months after the Tet Offensive, when the Vietnam War was in some ways at its height. Hebert had just earned that accounting degree at AIC, and attended Office Training School for 10 weeks, and then another five months at a specialty school for officers.

His military occupational specialty was to be a tank officer, so he then went to Camp Pendleton in California for two months. Around that same time, he got married and was told he could spend another 18 months in California.

Tom Hebert began his service in Vietnam a few months after the Tet Offensive

Tom Hebert began his service in Vietnam a few months after the Tet Offensive in 1968, when the conflict was at its height.

But there was a quick change in plans, as he and several other tank officers were told there was an urgent need for their services in Vietnam.

“When we arrived at First Marine Division and met with the personnel officer, he said, ‘I don’t know why they sent you all here — I have three times as many tank officers as I need,’” he recalled. “That’s typical of the military, and my father had warned me about the bureaucratic aspects of being in the service.”

With his background in accounting, Hebert was eventually sent to the Central Service Agency, essentially a supply position — and wasn’t too happy with that assignment.

“After being there a short time, I went to the personnel officer and said, ‘I can’t do this — my father was in the Marines, he served at Iwo Jima … this is not why I joined,” he recalled. “He kicked me out of his office and said, ‘you’ll go where you’re told.’”

So he spent a year in Da Nang as — in the language of that time — an REMF, which stands for rear echelon mother… well, you can fill in the rest. Or, as they also said, ‘in the rear with the gear.’

Still, that time gave him a deep appreciation of the Corps and some valuable life lessons about leadership and teamwork.

When he came back home, he had a case of what was and still is known as ‘survivor guilt,’ which prompted him to publish a Vietnam War newsletter and also sell books through what was known as the Vietnam Book Store, a mostly mail-order operation.

 

Turning the Page

Longing to do more, Hebert eventually settled on the idea of writing about fictional Marines, but with art imitating life in many ways, especially when it comes to the Marine Corps being a generational phenomenon, or what Hebert calls a “family business.” It was that way for his family, and for the one he’s writing about as well, in stories told by the youngest generation.

That would be Will Remain, whose background is similar to Hebert’s, but with some important differences. Remain graduated from Harvard, not AIC, and upon graduation enlisted in the Marines and attended Officer Candidates School and Basic School in Quantico, Va. Instead of serving in the rear with the gear, he fought at Khe Sanh in 1967 and the Battle of Hue City during the Tet Offensive of 1968.

Hebert said he was inspired in many ways by the war novel Once an Eagle, written by Anton Meyer. A New York Times bestseller, it has been a favorite of American military men and women since it was penned in 1968, he noted.

“That book just fascinated me,” he told BusinessWest. “It was about the Army, and it covered several decades of one officer’s time. That book really inspired me to write.” Indeed, Hebert’s first forays into writing were non-fiction works about Meyer and his books.

He then embarked on the first installment of his novel, which wound up taking him a decade or so to write and prepare for publication. It includes dozens of illustrations by Tara Kaz that help bring the individual stories to life.

As for those stories, or the elements of his novels, he said the process of weaving them together is very much like that of putting together a jigsaw puzzle — which happens to be another of his hobbies; he said he’s put together more than 75 of them, with his favorite (unsurprisingly) being an image of the Iwo Jima Memorial in Washington.

“I have tons and tons of research material, and it’s all in pieces,” he went on, adding that, as he read books on history and vocabulary, for example, he would tear out the pages and keep them for future reference. “I take all those pieces — and we’re talking about an incredible amount of information — and put it together in a book.”

His second book is 95% researched and about 25% written, he said, adding that this segment details the battles in France during World War I. Book three, meanwhile, covers the period between the wars, and book four will likely take place on a fictional island in the Pacific during World War II.

Hebert writes when he’s not working, which means nights and weekends, and at age 73, he intends to keep on working — for several reasons.

“I work partly because I enjoy working — I thoroughly enjoy my position here,” he explained. “But also because it enables me to fund the things that I want to do in life — one of which is writing.”

As noted, his first book is off to a decent start, with about 300 copies sold and a far less expensive paperback now available. He’s optimistic, and excited, about the audiobook version, which will be read by noted narrator Grover Gardner, who, coincidentally (or not), has also read Once an Eagle.

“My hope, with the audiobook being read by someone so well-known, is that this will bring some attention to it and sell more books in print — that’s my goal, anyway,” he said, adding that this is far more an enjoyable hobby than a money-making enterprise. “I work to write.”

 

The Last Word

Hebert’s life has taken a number of twists and turns since his father glanced down at that matchbook cover and eventually handed it to him.

As noted at the top, some of it, including that episode, does sound like fiction, which is appropriate, said Hebert, because life really does imitate art in many ways.

His art certainly does. It’s a collection of tales about people. But it’s also about a business — a family business.

That’s what the Marine Corps became for him — and for those in the Remain family — and it’s a success story on a number of levels.

 

George O’Brien can be reached at [email protected]

Sections Supplements
This Entrepreneurial Venture Has Provided Many Valuable Lessons
Deborah Alli says her venture represents a way for her to give back to the community — and scratch an entrepreneurial itch.

Deborah Alli says her venture represents a way for her to give back to the community — and scratch an entrepreneurial itch.

Deborah Alli thought she was ready to start her own business a few years ago.

But her boss at Computer Science Corp. (CSC) called and presented her with another long-term consulting assignment — this one much closer to home than most of her others, which have taken her to Tokyo, New Delhi, and Texas, among other places — and she took it. And by the time it was over (actually, long before it ended), she was really ready.

And thus she commenced a lengthy search for the right way to scratch her entrepreneurial itch, and found one in a franchise of the Huntington Learning Center, which she opened late last year in the Five Town Plaza in Springfield.

But the center, which provides a host of individual testing and tutoring services, does more than satisfy Alli’s thirst to be a business owner. It also fulfills her desire to give something back to her hometown of Springfield — a facility that may help achieve progress with some of the issues confronting the city, especially high drop-out rates, a skills gap involving many sectors of the economy, and poverty.

“One of the major issues in Springfield today is education,” she told BusinessWest. “A learning center like this one is something the city needs. I knew that I wanted to do something in the community that was helping, or giving back, in some way.”

Just a few months into her new career, Alli says that all her extensive research has paid off. She finds the learning center to be as rewarding a venture as she thought it would be, and, from a business standpoint, she believes she’s in the right place at the right time — despite an economic downturn that has touched virtually every business sector.

And she believes President Obama gets much of the credit for that.

“He’s given a great sense of hope to a lot of people who otherwise would not have considered what kind of job they might be able to obtain or what their children can do,” she explained. “They may have set some really low bars, and Barack Obama’s presidency has raised the bar for a lot of people.

“I sensed this that night,” she said, referring to his Election Day remarks. “And I hope I’m right. I hope he inspires a lot of people to realize what can be achieved.”

In this issue, BusinessWest explores Alli’s desire to reach higher, and how she found what she considers the perfect outlet for giving back to the community she grew up in and fueling her entrepreneurial drive.

Learning Curves

Alli did two tours of duty, if one can call them that, in Tokyo, working for CSC Japan as what was known as a ‘business process architect and senior consulting principal.’ First, she consulted for the Nicos Life Insurance Co., specifically on a nearly three-year-long project to convert databases into a new computer system. Similar work came two years later for Manulife Japan.

She has many colorful anecdotes about working in that nation and in that culture, and some interesting observations. For example, she said that, while the language barrier presented some stern challenges, being a woman was a far bigger problem, apparently. “There isn’t a glass ceiling there,” she explained. “It’s made of titanium — you just can’t get through it.”

She started thinking about launching her own business even before her first stint in Japan in 1997, but put those plans on the back burner because she thought the assignment overseas would help her career-wise and confidence-wise. And as it turned out, she was right.

“When I went to Japan, I put my life on hold,” she explained. “But I thought to myself, ‘I need to do this — this is something totally different, it’s a new challenge. And I’m certainly glad I went. I wouldn’t trade that experience for anything.”

Overall, though, she said, a “conformist mentality” prevails in Japan, and after several months, she was starting to conform — and not liking it.

“I was becoming one of those numbers,” she explained. “If it was going to rain, I carried my umbrella; I got to the subway station at exactly the same time every day. I was becoming part of the crowd … I saw the same people standing in line for the train every day. And I knew I needed more.”

Elaborating, she said that, from a career-development standpoint, she again needed a new and different challenge, one that would meet many personal and professional needs. “I knew that something was missing for me — I needed to feel more satisfied about what I was doing.”

It would be several more years before she would find what she was looking for, but Alli told BusinessWest that the wait — not to mention the hard work and planning — would be well-worth it.

Backing up a little, and dating herself somewhat, Alli said she grew up in Winchester Square, which has long been known as Mason Square, and saw the struggles of many people from that neighborhood to acquire the skills and the ambition needed to succeed in business and in life.

“I wanted to get involved and do something about the issues that are facing Springfield,” she said, adding that this mindset was with her as she was considering a number of options for a business venture to call her own. She said she looked at restaurants and several franchising possibilities in that realm, but ultimately decided she wanted something that contributed more to the community and its overall well-being.

A Stern Test

She looked at several learning center chains, including Sylvan, Club Z, Princeton Review, and others, but eventually opted for Huntington after research into its products and philosophy.

“The Huntington model wraps itself around the student,” she said. “It’s very family-oriented, and it’s about more than teaching people skills — it’s also about teaching life strategies.”

The center, which has one full-time and eight part-time teachers and serves clients from across the region, provides a number of individual testing and tutoring services, she noted, involving reading, study skills, writing, phonics, math, spelling, and SAT/ACT preparation work. Most clients are children, but there are programs for adults as well.

And the client list is quite diverse, she continued, noting that many of the young people who come to the center have difficulties with learning, and there are also some who are doing well, but their parents want them to do better and gain needed confidence.

As for her own transition, from employee to employer, Alli says she’s handled the learning curve fairly well, and credited her previous work experiences, which were, in many ways, entrepreneurial in nature.

“For starters, I’m used to working long hours … in Japan, everyone works 11 or 12 hours a day,” she joked. “But beyond that, I was managing different parts of projects and always managing some type of team. I had a lot of autonomy — I only spoke to my manager once a month if I was lucky — so I was gaining good experience for this.”

Alli says she’s been helped, from a competitive standpoint, by the closing of a Sylvan Learning Center facility in East Longmeadow several months ago, but the bigger boost, business-wise, may come from the recently sworn-in president and his ability to inspire people to set higher bars for themselves.

“It’s only been a few weeks, but I can already sense that he’s having an impact on people,” she explained. “Because of him, I think people will want to reach higher than maybe they thought was possible.”

Meanwhile, the current economic conditions, while not outwardly good for business, may also inspire more people to seek help for themselves or their children.

“I think parents are looking around and realizing that their children are going to have to someday take care of themselves,” she told BusinessWest. “To do that, they’re going to need skills, and they’re going to need confidence.”

Learning Experience

Returning to her past life in the corporate world, Alli said there was much about it that unnerved her, particularly a “dog-eat-dog mentality” that she saw in Tokyo, Houston, and even Springfield and Hartford.

“It was all about getting ahead,” she explained. “With these management styles coming out now, people are pitted against one another and have become very aggressive toward each other, and there’s no concern for the repercussions of your actions toward others. What people are being taught is that this is how you get ahead in the world.”

Teaching people that there may be other ways to get where one wants to go is just one of the lessons Alli wants to impart at Huntington, a business venture that doubles as a way for its owner to contibute to the city she grew up in.

“When you’re working with people, you should be looking for ways to lift each other up, not keep them down,” she continued. “That’s one of things I want to do here — show people that they can succeed without crushing someone else; we should be working to help each other — always.”

If she can succeed with that assignment, then she really will be giving back to the community.

George O’Brien can be reached at[email protected]

Women of Impact 2020

Berkshire County District Attorney

She’s Transforming the Criminal Justice System in This Rural Region

Andrea Harrington

Andrea Harrington

Like most who join the legal profession, Andrea Harrington says there’s a story behind her choice of career path.

In her case, it wasn’t a family member in that line of work who inspired her, or even a role  model from the community — meaning the Pittsfield area. Instead, it was the lawyers she saw on TV shows, especially L.A. Law, which was in its prime when she was in high school, and some real-life lawyers, like Anita Hill and Hillary Rodham Clinton, who inspired her to become the first in her family to go college, and eventually earn a law degree.

“Growing up, I didn’t really know many professional people,” she recalled, noting that her parents, like so many others, worked at General Electric’s massive transformer-production complex in Pittsfield. “I would see TV shows with lawyers, and to me, they looked like people who have the power to make change.”

Not all lawyers have used that power, but Harrington certainly has. In two short years after being sworn in as district attorney of Berkshire County, she has introduced a number of important changes to the criminal-justice systems in this rural county — changes that are already having an impact. For example, Harrington has:

• Implemented a no-cash-bail policy for most defendants in county courts;

• Created the county’s first domestic- and sexual-violence task force;

• Assembled a staff of reform-minded individuals that better reflects the makeup of the county’s population;

• Implemented a vertical prosecution model so that crime victims in District Court work with the same assistant district attorney and victim-witness advocate while their cases are resolved; and

• Initiated work to develop a formal Berkshire County DA’s Juvenile Diversion program to reduce juvenile crime and help youths make smart decisions.

Above all, Harrington said she is changing the mindset of criminal justice in the Berkshires, from a system that has focused on punishment to one centered on “problem solving.”

And there are many problems to solve, she told BusinessWest, listing poverty, opioid addiction, domestic violence (Berkshire County has a 33% higher rate of restraining orders than the rest of the state), behavioral-health issues, and many others.

“I saw a criminal-justice system that was stuck in this old model — a punishment model. And given how many resources were being put into it, we were not getting a good return on that investment, and it was just spreading misery throughout our community.”

Harrington’s influence, just two years after triumphing in a hotly contested race, is perhaps best summed up by Noreen Nardi, executive director of the Hampden County Bar Assoc., who nominated her for the Women of Impact award.

“The election of Andrea Harrington to Berkshire district attorney has had a transformational effect on the county, its criminal justice system, and politics,” she wrote. “Andrea has remade operations in the Berkshire District Attorney’s Office with an eye toward modernization, innovation, and integrity. She’s revamping how the staff prosecutes crime and handles court cases, changing its media and communications practices to emphasize complete transparency, and overhauling operations on community outreach, victim-witness advocate, and the Child Abuse Unit so that Berkshire County citizens receive the fair and equitable justice they deserve whenever they come into contact with the Berkshire DA’s Office.”

 

Impact Statement

The race for DA in 2018 wasn’t Harrington’s first bid for public office. Indeed, two years earlier, she ran, unsuccessfully, for a state Senate seat. It was a moment in her life that would in many ways crystalize all that came before — and pave the way for all that has followed.

But before getting to that race, we need to go back further and explain how she got there.

As noted, Harrington, inspired by the characters on L.A. Law and other shows, and those real-life role models as well, graduated from the University of Washington and earned her juris doctor degree from American University Washington College of Law in 2003. One of her early career stops involved work representing convicted death-row inmates in post-conviction appeals in South Florida, which she described as eye-opening.

Andrea Harrington addresses those gathered at a press conference

Andrea Harrington addresses those gathered at a press conference to announce the launch of a juvenile-justice initiative, one of many programs she has introduced.

“That experience drove home for me how much power law enforcement does have over people’s lives,” she noted. “And also, how vital it is that we have prosecutors and police who have a healthy respect for the constitutional rights of defendants, and for civil rights.”

Elaborating, she said her work, which involved both the guilt and penalty phrases of these convictions, often centered on why such heinous and tragic crimes were committed. “And this gave me a different kind of lens — more of a problem-solving lens,” she said. “It’s sad to look back at someone’s life and recognize that, if there had been other kinds of intervention earlier on, then these really terrible crimes could have been prevented.”

After Florida, Harrington amassed more than a dozen years of legal practice, much of it defense work, while also raising a family — and watching her native Berkshire County change, for the worse.

“I was working in the courts, I had two young kids, and I was frustrated by what I was seeing in Berkshire County,” she explained. “In the courts, we see the big societal problems, we see the effects of the economic downturn in high rates of domestic violence, lack of opportunity, and drug use.

“I saw a criminal-justice system that was stuck in this old model — a punishment model,” she went on while explaining her involvement in politics and eventual run for the state Senate. “And given how many resources were being put into it, we were not getting a good return on that investment, and it was just spreading misery throughout our community. I thought that, if anyone was going to address these problems, I was going to be a part of it. I didn’t want to just be a cog in this machine that I didn’t think was working.”

While she lost that race, she was certainly encouraged by those who were telling her she should be running for a different seat — district attorney. And after winning a race ranked the top story of 2018 by the Berkshire Eagle, Harrington immediately went to work, fulfilling campaign promises and, more importantly, changing the criminal-justice system in Berkshire County.

One of her primary initiatives involved essentially eliminating the prosecution’s request for cash bail, which data shows disproportionately penalizes low-income individuals and African-Americans in most District Court cases.

“Who remains incarcerated pre-trial is driven by who can afford to post bail or not,” she explained, adding that this is one of many attempts to bring changes to long-established policies that were — in her estimation, at least — not working.

Another initiative undertaken early on was the formation of the Berkshire County Domestic and Sexual Violence Task Force and Steering Committee, assembled to address a growing public-health crisis in Berkshire communities and build prevention programs, she explained, adding that the Berkshires, like other rural areas, has high rates of these crimes.

Overall, Harrington said, the nature and volume of crime in Berkshire County has changed since she was growing up there, with more violent crime (there are eight homicides currently being prosecuted, a much higher number than in years past), drug-related crime, gang-related crime, and domestic and sexual violence. And her office is responding accordingly.

Andrea Harrington says she’s adjusted the focus of the criminal-justice system

Andrea Harrington says she’s adjusted the focus of the criminal-justice system in the Berkshires from one focused on punishment to one centered on problem solving.

“One of my proudest accomplishments is how we serve victims in this office,” she explained. “Previously, the practice was, once a case is actually arraigned and being prosecuted in court, the office would provide services to victims of crime. But we’ve expanded that; we want to have contact with victims as soon as there is a complaint of a crime — we think that’s really critical in being able to prosecute domestic violence and sexual assault.”

Another important change taking place involves the culture of local law enforcement, she told BusinessWest.

“We’re putting a lot more emphasis on doing high-quality investigations for violent crime,” she noted. “And we’ve out a lot of work into that, building our relationships with small-town police departments and also the State Police.”

 

Making Her Case

Harrington is currently prosecuting her first murder case, a matter that involves the shooting death of a woman in August 2019. COVID-19 has slowed the pace of progress in the courts, she noted, adding that she can’t say when the case will be coming to trial.

She can say that she’s looking forward to the challenge. “I love the law, I love being a lawyer, I love being in court.”

What she loves more, though, is having a bigger impact — an impact that goes beyond a single case, as significant as it might be, and translates into real change, real reform, and lasting significance.

This is what she thought lawyers had the power to do when she was watching those TV shows more than a quarter-century ago. Now, she’s proving they can, and while doing so, she has become a true Woman of Impact.

 

George O’Brien can be reached at [email protected]

People on the Move
Brenda McGiverin

Brenda McGiverin

WWLP announced that Brenda McGiverin has been promoted to general sales manager of WWLP-22News, wwlp.com, and the CW Springfield. McGiverin has been with WWLP since 2007. She began her career at the media outlet as a digital account executive/new media coordinator. She was then promoted to digital sales director, where she led a sales team of seven account executives, and was responsible for generating and managing all digital revenue.  Most recently, she has served as local sales manager overseeing the entire local sales staff and coordinating all aspects of broadcast and digital sales. Outside of her responsibilities at WWLP, she is the board president of the Advertising Club of Western Massachusetts, a member of the Holyoke Merry-Go-Round board, and on the advisory committee for Providence Ministries. McGiverin is a graduate of Northeastern University, where she earned a bachelor’s degree in business marketing and management. While attending Northeastern, she worked as a marketing coordinator for 8MinuteDating – Boston, and as a client services coordinator for MTV2-Y2M: Youth Media & Marketing Networks, the parent of College Publisher, the largest interactive network of online college newspapers in the U.S.

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Berdie Thompson

Berdie Thompson

Berdie Thompson recently joined the staff of Junior Achievement of Western Massachusetts as the Development director. She previously served as the Charitable Gifts and Events coordinator for the Chicopee Savings Bank Foundation for 10 years. In addition, she has six years of fundraising experience and six years of office management in the nonprofit sector and a solid track record of meeting and exceeding fundraising goals. She brings with her a plethora of knowledge about fundraising from both sides of the table. Prior to her involvement in nonprofits, she was in the banking industry for 15 years.

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Suzanne Rosenberg

Suzanne Rosenberg

Michael Gay

Michael Gay

PeoplesBank recently appointed Suzanne Rosenberg as assistant vice president and manager for its West Springfield banking center, and Michael Gay as manager for its Amherst banking center. In her new position, Rosenberg aims to cultivate a customer-focused, engaging, one-stop resolution environment focused on identifying and providing solutions for all customers’ financial needs. She has 15 years of financial-services and banking experience. She earned a bachelor’s degree in communications from Stonehill College in Easton. She formerly served as a volunteer for the Cape Cod Chamber of Commerce and the Mashpee Boys & Girls Club. In his new position, Gay aims to provide a positive banking experience to both consumer and small-business customers. He has eight years of financial-services and banking experience. He attended Holyoke Community College and Franklin-Covey organizational training. He formerly served as a volunteer for Big Brothers Big Sisters of San Diego, the Juvenile Diabetes Research Foundation, and the Therapeutic Equestrian Center of Holyoke.

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Sr. Kathleen Keating

Sr. Kathleen Keating

The board of trustees of Elms College voted recently to grant the title of president emerita to Sr. Kathleen Keating in recognition of the lasting impact she has had on the college. Keating, a native of Springfield, was installed as the college’s seventh president in 1994. During her tenure, from 1994 to 2001, Elms College underwent extensive changes. In 1997, the college voted to admit male students to all programs of the college, which helped stabilize a declining enrollment. In addition, the college added four new undergraduate majors and one new master’s degree program. She more than doubled the school’s endowment from $2.3 million to $5.8 million and oversaw various campus-improvement projects, including the building of the Maguire Center. She also oversaw the establishment of the Irish and Polish Cultural Centers on the Elms campus. A 1952 graduate of Elms College, Keating received a master’s degree from Villanova University and a doctoral degree from Fordham University. She joined the Sisters of St. Joseph in 1953. She worked as a teacher at St. Joseph High School in North Adams and was assistant professor of History at Elms College from 1966 to 1975. She also served as chair of the college’s Division of Social Sciences. From 1975 to 1978, she was president of the National Assembly of Women Religious in Chicago, and she served as president of the Congregation of Sisters of St. Joseph of Springfield from 1979 to 1987. From 1989 to 1993, she ministered in Nicaragua as an associate member of the Maryknoll Sisters, working as a pastoral minister and a professor of English at the Jesuit University of Central America in the city of Managua. She received the Elms Distinguished Alumni Award in 1983 and a number other national and regional awards over the years.

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Matthew Sosik, president and CEO of bankESB, announced that Tiffany Raines has been hired as assistant vice president and branch officer of the new Holyoke branch located at 170 Sargeant St. Raines brings more than 18 years of experience in banking, most recently serving as assistant vice president and banking center manager of PeoplesBank’s West Springfield banking center. In addition to 10 years as a branch manager and spending time managing the West Springfield, Amherst, and East Longmeadow offices, she also spent six years supervising the High Street and Hampden Street offices in Holyoke. Raines has a strong commitment to serving surrounding communities. She is a past board member of the Amherst Area Chamber of Commerce, as well as the Rotary Clubs of Amherst, Holyoke, and East Longmeadow. Raines is a graduate of Leadership Holyoke, which is an 11-week community leadership course designed to train and motivate people to volunteer in order to make a positive difference in their community. Along with Raines, Tenaya Read has been selected as assistant branch manager. Read joined the bank in 2004 and, over the last 14 years, has held the positions of teller, customer service representative, and, most recently, senior teller at the main office in Easthampton (36 Main St.). In addition, Nadean Eaddy has been selected as senior teller. Eaddy joined the bank this past May with 15 years of banking experience, 11 of which were in a supervisor role. She has been promoted from her current role as teller in the South Hadley branch.

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Susan Fentin

Susan Fentin

Skoler, Abbott & Presser, P.C. announced that Susan Fentin, senior counsel, has retired from the active representation of clients after 20 years with the firm. Fentin joined Skoler Abbott in 1999 after serving as clerk to Judge John Greaney, associate justice of the Massachusetts Supreme Judicial Court, and practicing for several years with the Labor and Employment department of a large law firm in Hartford, Conn. Her expertise in the niche market of employment law enabled her to quickly build a leadership role at Skoler Abbott. In just five years, she was made partner. Fentin graduated magna cum laude from Western New England University School of Law, where she was editor in chief of the Western New England College Law Review. She was the editor of the Massachusetts Employment Law Letter and teaches master classes on behalf of the publisher, Business & Legal Resources (BLR). She will continue to present occasional webinars to national audiences on behalf of BLR and is a regular presenter and keynote speaker for BLR’s annual Advanced Employment Issues Symposium. In addition, Fentin has a long history of supporting charitable organizations in Western Mass. She has served on the Food Bank of Western Massachusetts board of trustees, including three years as president; the Riverside Industries Inc. board of directors, including stints as vice president and president; and the WFCR Public Radio board of directors, where she also served as president. She currently serves on the board of directors for Greenfield Cooperative Bank and the Children’s Advocacy Center in Greenfield and is vice chair of the board of tribunes of WGBY Public Television. Fentin has been named a Super Lawyer since 2008, was one of the Top 50 Women Lawyers in Massachusetts in 2015, has been recognized as one of the top labor and employment attorneys in Massachusetts by the prestigious Chambers and Partners rating organization, and was honored as a distinguished alumna of the Western New England University Law Review.

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Jean Deliso

Jean Deliso

Jean Deliso, CFP has been named a member of the 2018 Chairman’s Council of New York Life. Members of the elite Chairman’s Council rank in the top 3% of New York Life’s sales force of more than 12,000 licensed agents in sales achievement. She has accomplished this level of achievement for seven consecutive years. Deliso is president and owner of Deliso Financial and Insurance Services, a firm focusing on comprehensive financial strategies that help position clients for a solid financial future since 2000. She has been working in the financial field for 30 years, her first seven in public accounting and the balance working in the financial-services industry. She is a graduate of Bentley College. Her extensive experience has led to a focus in certain fields, such as cash management, risk management, investment planning, and financial preparation for retirement, as well as times of transition such as divorce or widowhood. Deliso has been a New York Life agent since 1995 and is associated with New York Life’s CT Valley General Office in Windsor, Conn. She is currently chairman of the board of the Baystate Health Foundation and is a board member of the Community Music School of Springfield. She is past chairman of the board of the YMCA of Greater Springfield, past board member of AAA Pioneer Valley, and a past trustee of the Community Foundation of Western Massachusetts and the advisory council at Bay Path University.

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Leadership Pioneer Valley (LPV) announced that Amy Britt has joined the organization as the Leaders OnBoard program coordinator. In this role, she will be responsible for managing LPV’s board-development program, Leaders OnBoard. The program aims to increase and strengthen the skills and capacities of boards of directors. This program is intended to recruit and train people who are new to board service as well as seasoned board members, with the goal of inspiring and strengthening the leadership provided to the network of nonprofit organizations in the Pioneer Valley. Britt comes to Leadership Pioneer Valley with a background in communications, marketing, and event management. She worked for Tapestry, a regional public-health agency, for over 10 years, most recently as director of Communications, where she oversaw communications and marketing for the organization, worked with the Development department on fundraising campaigns and events, and supported the agency’s state and federal advocacy efforts. Britt graduated from Smith College with a bachelor’s degree in biology, and was selected as an American fellow in a U.S. State Department program focused on women’s health leadership in Brazil in 2012. She is a 2014 Leadership Pioneer Valley graduate.

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Marjorie Weeks

Marjorie Weeks

The United Way of Pioneer Valley recently welcomed Marjorie Weeks as director of Resource Development. She brings more than 25 years of experience in fundraising and development as well as school administration. Weeks has done a considerable amount of counseling and coaching for area nonprofits. Much of her experience has been in the independent school world, including time with Academy Hill School and Wilbraham & Monson Academy. Weeks will spend the majority of her time re-energizing long-standing allies and inspiring others to support the essential work of the United Way of Pioneer Valley.

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Kristen Coia, operations manager at Arrha Credit Union, was recognized by the Cooperative Credit Union Assoc. with its Young Professionals Award for being an upcoming, proactive professional. The association also recognized Arrha with the Excellence in Advocacy Award for promoting the interests of credit unions among its legislative, regulatory, and consumer audiences. The engagement in advocacy included many outreach efforts, such as Michael Ostrowski, Arrha’s president and CEO, visiting Washington, D.C., to be part of the ongoing credit-union industry legislative discussions, seeking approvals to fully utilize today’s advances in technology, providing financial literacy, and being part of the World Affairs Committee of Credit Union National Assoc. and its world arm, the World Council of Credit Unions, to lend aid and assistance to Puerto Rico’s credit unions. Ostrowski also traveled to Cuba to engage its government on establishing credit unions and, most recently, to Poland to assist its credit unions in regulatory advocacy with the Polish government.

•••••

Bailey Eastman

Bailey Eastman

Webber and Grinnell Insurance announced that Bailey Eastman, commercial lines marketing manager, was named the MAIA 2018 Young Agent of the Year. This award is given to young agents who have demonstrated career growth and success within their agency as well as significant involvement in the community to which their agency belongs. In addition to Eastman’s work ethic, she is dedicated to her community through volunteering. She is heavily involved with Look Park, has helped organize and run her own nonprofit dealing with child abuse, and serves in various other organizations and community events.

•••••

Ron Davis, a sales professional, business specialist, and founder of WAMF Consulting, has transitioned from president and CEO of the company to chief sales officer. This new position will allow him to offer a comprehensive approach to banks, credit unions, and corporations to support their sales and business-development needs.

After 40 years of selling software and services to financial institutions and corporations in the Northeast, WAMF Consulting was born. WAMF is an acronym for ‘winners are my friends.’ Davis has been recognized nationally, achieved President’s Clubs, and been a top sales performer and district leader. He is trained in major sales methodologies, SPIN selling, power messaging, executive presentations, Dale Carnegie, and strategic selling. Early in his career as an account executive for the Savin Corp., he sold a national contract to United Technologies, the world’s largest corporation at that time. Davis is certified in the Fair Credit Reporting Act and has a bachelor’s degree with a concentration in business, management, and economics. He has written marketing surveys which were implemented in corporate business plans and rolled out company-wide. He coined the phrase ‘lobby dynamics’ to help bank branch personnel sell more products and deepen the customer experience.

•••••

The management of Big Y Foods Inc. announced three new appointments at area Big Y World Class Markets. Samarra DeJesus was named bakery sales manager in Southwick, Trista Sabin was named deli sales manager in Lee, and Thomas Christensen Jr. was named meat/seafood sales manager in Rocky Hill, Conn.

Company Notebook Departments

Girls Inc. Benefits From Comedy Night
HOLYOKE — The Women Business Owners Alliance of the Pioneer Valley (WBOA) recently presented Girls Inc. of Holyoke with a check for $2,950, proceeds from a Women’s Night of Comedy. The spring fund-raiser featured comediennes Tina Giorgi, Julie Barr, and Jenny Zigrino. “We are delighted to receive this gift,” said Suzanne Parker, executive director of Girls Inc. “In addition to the generous donation from the WBOA, some members of our board of directors were so inspired at the check presentation that they made additional gifts of their own as well. These donations will help us to continue to offer the cutting-edge, educational, and fun programs that inspire girls to be strong, smart, and bold.”

United Bank Aids
Tornado Relief
WEST SPRINGFIELD — With its partnership in the ABC40/FOX6 Tornado Relief Fund as well as grants awarded by its foundation, United Bank recently announced that a total of $89,500 in donations has supported local tornado relief and recovery efforts. The amount is in addition to the bank’s earlier gift of $25,000 to the Red Cross immediately following the June 1 tornado. The ABC40/FOX6 fund raised $40,000. Individual grants of $10,000 each were awarded to the American Red Cross, Pioneer Valley Chapter; the Salvation Army, Springfield Corps; the Community Foundation of Western MA Tornado Relief Fund; and United Way of Pioneer Valley Tornado Recovery Fund. Also, the United Bank Foundation awarded $49,500 to nine organizations that were impacted by the tornado and those providing immediate relief to the community. The recipients were: Dakin Pioneer Valley Humane Society, $2,000; DevelopSpringfield Corp., $10,000; Holyoke Chicopee Springfield Head Start, $4,000; Pioneer Valley Montessori School, $2,500; Rebuilding Together Springfield, $10,000; South End Community Center, $2,500; Springfield Rescue Mission, $2,000; Square One, $12,500; and Westfield Public Schools, $4,000.

Johnson & Hill Donates to Link to Libraries
PIONEER VALLEY — Johnson & Hill Staffing Services and Link to Libraries Inc., have joined forces for its inaugural Welcome to Kindergarten “Read Together” Literacy Bag Project. The newest initiative for Link to Libraries is the donation of more than 2,000 literacy kits to children entering kindergarten in Springfield and Holyoke public schools. The literacy bags include new bilingual books, bookbags, bookmarks, and parent educational materials supplied by the Irene and George Davis Foundation. “It is most important that our local children have the tools they need to start the school year on the right foot and to help them achieve their intellectual potential,” said Susan Jaye-Kaplan, co-founder of Link to Libraries. “We hope that these literacy kits will stimulate interest in reading and provide books to begin their own home library. We greatly appreciate the support of Andrea Hill-Cataldo and the staff of Johnson & Hill Staffing. It is community partners like this that help us reach our goals.”

Big Y to Eliminate
Self-checkouts
SPRINGFIELD — Big Y Foods Inc. has announced it will eliminate all self-checkout lanes in all its stores by the end of the year. Big Y first implemented self-checkout lanes in 2003. After extensive research, Big Y noted that the self-checkout lanes not only do not save customers time, but usually take them even longer to check out than customers in standard checkout lanes. Big Y concluded that the self-checkout technology could neither improve nor replace the value of a friendly cashier who is able to personally help each customer in their lane, according to Michael Tami, vice president for information resources and technologies. “Our self-checkout technology could not deliver on the service needs of our customers,” he said. “In short, we were not able to provide the exceptional customer service through them that has made Big Y what it is today.”

ACC Bistro Open for Cooking Classes
ENFIELD, Conn. — Hands-on cooking experiences are available to students this fall at Asnuntuck Community College (ACC), led by chef Bill Collins. Collins, a personal chef in Western Mass. and a professional chef for more than 18 years, provides a variety of course options to students looking to enhance their culinary prowess at ACC’s Bistro. Experience in the kitchen is not a prerequisite for the classes. The only requirements are that students bring a chef’s knife, a paring knife, a dish towel, and storage containers to bring home leftovers. All classes will include copies of the recipes Collins will be teaching. Classes are being offered at a variety of lengths ranging from one to four evenings. For more information on classes, visit www.acc.commnet.edu or call (860) 253-3034.

TNR Global to Attend UMass Career Fair
AMHERST — Karen Lynn, director of business development, and Natasha Goncharova, co-founder and managing director of TNR Global, will be representing the firm at UMass Amherst’s Career Fair for Engineering, Natural Sciences & Technology students on Sept. 28. “The University of Massachusetts offers a comprehensive computer science program where students emerge strong candidates for the kind of technical work required of TNR software developers,” said Michael McIntosh, vice president of search technologies. TNR Global is a systems design and integration company focused on enterprise-search and cloud-computing solutions for publishing companies, news sites, Web directories, academia, enterprise, and SaaS companies.

Banks Announce
Merger Plans
ADAMS — Adams Co-Operative Bank and South Adams Savings Bank, both headquartered in town, have agreed to combine their two institutions to form a new community bank serving Berkshire County. A joint announcement of the plan was made recently by Joseph Truskowski Jr., president and CEO of Adams Co-Operative Bank, and Charles O’Brien, president and CEO of South Adams Savings Bank. The combined bank will consist of seven full-service offices located in Adams, Cheshire, Lanesboro, Lee, Williamstown, and North Adams. Truskowski and O’Brien emphasized that both banks are committed to creating jobs in Berkshire County, and no jobs will be eliminated as a result of the merger. The two bank headquarters, which bookend downtown Adams, will also remain fully used. The new bank will be formed under a Massachusetts savings bank charter, with Truskowski serving as president and O’Brien as CEO. The managing boards of the two banks will be merged to create a new board of trustees. In addition, all deposits will continue to be insured in full at the new bank through a combination of coverage from the Federal Deposit Insurance Corp. and the Depositors Insurance Fund of Massachusetts. The merger is subject to approval by the depositors of Adams Co-Operative Bank, corporators of South Adams Savings Bank, and regulatory agencies. The merger is expected to be completed during the first quarter of 2012.

United Rentals Supports Extreme Makeover
SPRINGFIELD — United Rentals in Ludlow worked around the clock in early September providing construction equipment and services to the latest project in Springfield chosen by the ABC show Extreme Makeover: Home Edition (see related story, page 36). The build benefits Sirdeaner Walker, who has become a national voice against bullying in schools after surviving the loss of her son. The build is also part of United Rentals’ fifth year of partnership with the award-winning television show, which has relied on the company for equipment and volunteers on more than 80 new-home constructions. “Over 80 projects and more than 5,000 pieces of equipment, United Rentals has come through for us every time,” said Diane Korman, senior producer of Extreme Makeover: Home Edition. “Even in remote locations, United Rentals always has a branch close enough to arrange all the equipment we need, ensure its reliability, and deliver it within a three-hour window. Most importantly, they share our ‘safety first’ philosophy.” The episode featuring the Walker family will air on ABC on a date to be announced.

Class of 2024

President and CEO, Martin Luther King Jr. Family Services

She Wants to Galvanize a Community to Effect Positive Change

Shannon Rudder

For her 12th birthday, Shannon Rudder didn’t want a present from her mother; instead, she wanted to redecorate her bedroom.

So she did, and she remembers some of the things she hung on the walls, like the Indigenous Ten Commandments and a picture of Martin Luther King Jr. and Gandhi, along with the quotation, “live, think, and act. Be inspired by humanity evolving toward a world of peace and harmony.”

She remembers that message because she internalized it at a young age, and it has informed every stop along her career journey — and the difference she has been able to make at each one.

“It’s embedded in me,” Rudder said as she sat with BusinessWest in her office at Martin Luther King Jr. Family Services in Springfield. “I feel like I can be a part of creating humanity in my immediate area. I might not be able to change the whole world or the whole city that I’m in, but I’ve always felt compelled to make an impact in a positive way with compassion and love. And I’m responsible for my thoughts because those become actions. Very early on, that idea led me to be a person of integrity, of deep compassion, and of advocacy.”

Perhaps that’s why, after considering a corporate career in college, she eventually embarked on a series of roles at organizations with a social mission, from MotherWoman and Teach Western Mass to Providence Ministries and, now, MLK Family Services, where she stepped a year ago into the very big shoes of the late Ronn Johnson, who steered the ship there for more than a decade (and was also honored by BusinessWest as a Difference Maker in 2020).

Simply put, Rudder said, “I just think I have been called to contribute to important causes, and I go after that.”

Her first nonprofit job was in Buffalo, N.Y., where she grew up, for an organization called Women for Human Rights & Dignity. “It just like cracked me open, like, ‘oh, the skills that I have and the compassion that I have … they can be aligned, and I get paid to do awesome, impactful work?’

“I might not be able to change the whole world or the whole city that I’m in, but I’ve always felt compelled to make an impact in a positive way with compassion and love.”

“That was all about women’s empowerment,” she added. “We did alternatives-to-incarceration programs and domestic-violence support and non-traditional education and housing. I was really young, and I had a little baby, and I was doing this good work, but also learning how to run a business.”

Since then, Rudder has taken care to align with causes that are important to her, moving into work with fair housing and civil rights in the Buffalo region before moving to Western Mass., where her first pathway to organizational leadership was at MotherWoman, a nonprofit focused on maternal health and well-being, where she served as executive director.

Later, she was executive director for Providence Ministries Inc., a nonprofit advocating for and supporting marginalized populations across programs dedicated to food security, addiction recovery, housing, clothing, and workforce development. That role opened her eyes to many types of need and further honed her sharp sense of empathy.

“I remember my grandmother saying, ‘but for God’s grace, there go I’ — meaning, in a blink of an eye, your situation could change, and you could be on the other side of needing services like that,” she said. “We’re all part of the same journey.”

Shannon Rudder

Shannon Rudder with the two youth emcees from last month’s MLK Day celebration.

She also served as deputy director of Teach Western Mass, a nonprofit startup working toward educational equity in partnership with more than 30 schools. Her duties included fiscal and operational oversight, knowledge-management systems, data and impact, communications, equity and belonging, human-resource management, overall team culture, and supervision of cross-functional teams.

“I’ve been really intentional about the causes that make a difference to me, approaching it from the perspective of, ‘OK, this agency’s mission is really clear, the heart and the compassion are here, and I get to make sure it lasts for a long time by building the infrastructure, the operations systems, the fundraising and return on investment, and all the important scaffolding that needs to be in place so that the business aspect of it can thrive.”

The clear thread woven through all these roles has been a focus on equity and making sure everyone has access to the resources they need to live healthy, meaningful lives, she explained. “I picked causes that are doing the important work of amplifying the voices of those that have often been silenced or marginalized.”

By using her own voice, compassion, and business acumen to do so, Rudder has become a true Difference Maker.

 

Lifetime Support

At MLK Family Services, she shares with Johnson, her late predecessor, an approach to the work from a public-health standpoint, considering how the social determinants of health affect all areas of life.

“Sure, we can triage and put Band-Aids on stuff — people are hungry now, so let’s make sure they have food — but let’s dig a little deeper: how do we actually get a grocery store in an area that is in need?” she said.

“I remember my grandmother saying, ‘but for God’s grace, there go I’ — meaning, in a blink of an eye, your situation could change, and you could be on the other side of needing services like that. We’re all part of the same journey.”

“I also want to make sure that MLKFS as a whole, operations and programs, is operating from a trauma-informed place,” she went on, citing a philosophy that takes into account the unique, often traumatic experiences of an individual’s life and how that informs what they need.

“How do we approach our programs and ensure that the people working with our kids are helping to break that, or making sure that those kids have resources like mental-health counseling? How do we make sure we’re helping to embolden and empower them, and then actually building the bridge to get them access to the things that they need?”

The current programs offered by MLK Family Services are many and diverse, and include:

• The Family Stabilization Program, funded through the Department of Child and Family, offers support to families to keep their children safely at home and in the community by advocating for the well-being and rights of all children and ensuring parenting support.

Shannon Rudder’s work at MLK Family Services lifts up children in many ways.

Shannon Rudder’s work at MLK Family Services lifts up children in many ways.

• The MLK Food Pantry provides emergency food services to community members in Hampden County. The program relies on donations from grocery vendors and is a member of the Food Bank of Western Massachusetts. The pantry operates at the MLK Community Center weekly and also hosts the Food Bank’s mobile market twice monthly.

• The Clemente Course in Humanities is a transformative educational experience for adults — an opportunity to further their education and careers, advocate for themselves and their families, and engage actively in the cultural and political lives of their communities.

• The Historically Black College and University (HBCU) Tour helps young people explore their academic journey by visiting multiple college campuses in a single trip. These tours equip participants with a solid understanding of the history, culture, and traditions that have shaped the schools’ collective legacy. In addition, students, parents, and counselors are engaged in a year-long series of workshops.

• The King’s Kids afterschool programs serve up to 130 children at two locations. Programming is aimed at helping students become academically successful by nurturing their character building, critical-thinking skills, and creativity. Students are offered homework help, STEAM enrichment, literacy support, cultural experiences, and recreational and holistic well-being.

• Youth between ages 13 and 22 are invited to participate in the weekly Night Spot program, which empowers them to be critical thinkers and community builders while preparing them for life in high school, college, and beyond. Night Spot offers advocacy services for a variety of needs, including handling life’s complications, navigating the court system, and ensuring safety in a safe, drug-free environment.

• Beat the Odds is a Springfield-based youth mental-health coalition led in partnership with the Public Health Institute of Western Massachusetts. Hosted at MLK Family Services, the program focuses on breaking the cycle of stigma and barriers to youth mental healthcare. In 2023, this program launched a public-awareness campaign called “I Am Not My Mood.”

“How do we make sure we’re helping to embolden and empower them, and then actually building the bridge to get them access to the things that they need?”

• King’s Kids Summer Camp is a full-day camp for children ages 5-12. Meanwhile, a new partnership with Springfield Empowerment Zone schools provides summer enrichment programs to Springfield middle- and high-school students in partnership with agencies across Massachusetts.

• DCR Summer Nights Program is a transformative, statewide initiative that enriches the lives of urban youth ages 13 to 21. MLK Family Services is one of the sites providing safe, inclusive, and fun activities (both recreational and educational) during evening hours. Participants enjoy gaming competitions and tournaments in a variety of sports, enriching arts activities, health and wellness workshops, career explorations through guest speakers, and off-site excursions.

“I can’t wait to jump in with the community and do a strategic plan where they begin to inform us what they need, so we’re not sitting here thinking, ‘oh, I think it would be cool if we created this experience,’” Rudder said. “Does the community need that? We know that the community is ever-shifting and changing. So to really meet the needs of the community, we need to hear from them, and I’m excited about doing that.”

The MLK King’s Kids dance troupe performed at MLK Day this year.

The MLK King’s Kids dance troupe performed at MLK Day this year.

It’s a way to go beyond Johnson’s ‘teach a man to fish’ credo and make sure people are fishing in the right ponds.

“If we say we’re going to listen to the community, then we have to go into the community and say, ‘OK, we heard you. How are we going to work at this together?’” Rudder said. “It’s our job to provide the resources and the tools, but I want them to be a part of that solution, whatever that looks like.”

 

Thinking Ahead

Rudder has plenty of goals for the center, from broading the trauma-informed piece to launching a full capital-needs assessment.

“I want to make sure our center is there for decades to come, so that means a lot of capital improvement. Our food pantry needs a new home; we’re just bursting at the seams.

“I also want to do economic-development training,” she added. “We do a really good job with HBCUs and also college readiness locally, and I want our kids to dream big — but college might not be for them. So how do we equip them to realize their dreams and potential? I want to do some vocational training, some entrepreneurial things, all STEAM-based approaches to things.”

One idea from Providence Ministries she’d like to being to MLK Family Services is ServSafe training. “We can get them certified in management and actually have hands-on teaching of kitchen skills and culinary skills. And then, how do they make money off of that? So, we’ll teach them business acumen and then link them to opportunities for jobs,” she explained. “I’m just excited to hear what our community’s needs are and finding a way — again, through the public-health lens — of making sure that we meet those needs.”

To accomplish all that, Rudder relies not only on the center’s staff, but also about 120 volunteers. And she finds it gratifying that she’s following King’s philosophy of not working solo, but galvanizing an entire community to accomplish positive change.

“One adage I grew up with is, ‘to whom much is given, much is required.’ And I’m really blessed; I’m really fortunate in my life,” Rudder told BusinessWest. “So that’s my responsibility — to leverage those things that I’ve been blessed with into doing good, into impact. This is fun, and it is fulfilling to me.”

Building Trades

Super Bowls

Michael Preli works on the lathe

Michael Preli works on the lathe in his basement in Suffield.

 

Michael Preli’s career has been one of constant advancement — not necessarily in title or income, but in job satisfaction. And he’s a long way from where he started, in the auto-body field.

“My father is a frame technician for auto body. And I always thought that’s what I wanted to do,” Preli told BusinessWest. “So I started working in a body shop when I left school. I did that for a couple of years.”

What he didn’t expect was that he’d come to like wood more than metal.

Auto-body work “didn’t bring me the satisfaction I thought it would,” he recalled. “Metal is cold and dirty and dusty — like, the dust sticks to you.”

Meanwhile, his rented house, on the same property he worked at, needed some improvements, including a new door. He did the job himself, even though he had never done any woodworking.

“I got a lot of satisfaction from it. My boss came over and looked at it and said, ‘wow, you did a really nice job on this.’ I said, ‘oh, thanks.’ And that stuck with me for a while. So, when an opportunity came up to do framing for houses, I took it, and I left the world of auto body. Thank God.”

These days, Preli owns his own home-based business in Suffield, Conn., Cellar Dweller WoodTurning, creating and selling a host of artful pieces, including plates, bowls, urns, and decorative pieces. But it took a couple more steps to get there, as we’ll see.

Starting with framing, which he characterized as work with “a lot of brute force, not a lot of finesse. I always gravitated toward the jobs that took more patience, and my overseers saw that and placed me there.”

“It got my wife motivated, too, because she could see that, with a young child, I had an opportunity to do something from home instead of going back to work.”

Indeed, Preli started focusing on finish work, such as crown molding, fireplace mantles, door frames, doors, and windows. “I did that for many years, along with remodeling and renovating. And then I got into doing furniture, which took more patience and required more solitary-type work.”

Even through the decade he spent making furniture out of a rented shop, he never saw himself in woodturning, a craft that uses a wood lathe and hand-held tools to create symmetrically shaped pieces. “I thought I loved making furniture. But now that I’ve stepped away from it, did I really like doing furniture? I mean, I felt like I did.”

He switched gears, however, after his landlord passed away, and he lost his shop and moved all his tools back home, returning to commercial finish work while he and his wife, Kathryn, decided to start a family; their son was born in 2019.

“I was still working very hard, but my wife’s a doctor. She makes way more than I’ll ever be able to make. So she was going to continue working, and I planned to stay home until the kid was old enough to talk, and then go back to work.”

Then a pandemic struck, and that changed everything.

 

Crafting a Career

Specifically, it forced Preli to be home even more than he had planned to, and introduced a hobby into his life.

In some ways, he said the isolation many people faced during COVID was a blessing to his own household. “We even got COVID — we got colds and got over it — but it gave me a chance to put my tools down for the first time ever. This was the first time ever I hadn’t been working. I mean, I dropped out of high school young to work. Now I was home with my boy the whole time. It was wonderful. That’s when I picked up woodturning, just as a hobby.”

Showing off the lathe in his basement, Preli noted that “it’s a specific type of woodworking. The only thing I can do on that machine is round work, and that’s what I got into.”

Soon, the hobby started filling the Prelis’ kitchen with bowls and other items.

“I always undervalue my work, but my wife was like, ‘man, this stuff is coming out great.’ I’d been giving out a lot of stuff, giving gifts to my family. And of course, they said, ‘yeah, thanks, Mike, it looks great.’ But they’re my family. I could have given them anything, and they would say that.”

items Michael Preli sold

These are some of the items Michael Preli sold at the recent Suffield Summer Fair.

What convinced Preli that they weren’t just being polite was a craft-selling event at a local Tractor Supply Co., where his wife decided to set up shop.

“I said, ‘don’t do it, Kathryn. You’re going to spend the whole day there. It’s hot out. Don’t bother,’” he recalled. “She said, ‘I’m going to do it.’ She set herself to it, and she made a killing. We sold so much stuff. I didn’t think anyone would buy anything, but we sold a lot. It gave me some inspiration, and it got my wife motivated, too, because she could see that, with a young child, I had an opportunity to do something from home instead of going back to work.”

After all, he said, commercial finish work can be a six-days-a-week gig, and they both preferred Michael to be mainly home during that time.

“It’s nice to know that something I made with my hands is going to be the object of beauty beauty in someone’s home for a long time.”

“So it just worked out great,” Preli said. “And slowly, we started doing these craft fairs, and the revenue was good. We made it happen. My wife takes care of all the logistics for these shows and fairs.”

Those events take place most weekends and are the main sales source; online sales haven’t been so robust, and Preli believes that might be partly because he sells tactile items that people want to touch — and are far more likely to buy once they do.

“Plus, online, there are so many options,” he said. “I’m not the only guy selling wood bowls there; there are thousands and thousands. And shopping online, you want to save money, so you gravitate toward something less expensive, maybe not the best quality … but to each his own. We do very well in person.”

Michael Preli

Michael Preli says he was surprised when his creations first met an eager reception with buyers.

He enjoys talking to customers, especially when he hears what they plan to do with the items they buy. “I don’t know what anyone would ever do with some of these things I make, but they buy them. And it gives me some ideas, too. It’s nice to know that something I made with my hands is going to be the object of beauty beauty in someone’s home for a long time.”

When he started out, Preli worked with a number of different finishes, but most people gravitated to his half-epoxy, half-wood hybrid pieces that boast a smooth, shiny finish, so that’s the work he focuses on. “People love this stuff. They sell almost instantly.”

 

Joy in the Journey

While Preli didn’t think of woodturning during his framing or furniture-making days, he said the trajectory seems natural now; essentially, as his work became finer in scope, he loved it more.

“I get a lot of joy from it. My wife is proud of me. My family is proud of me. I have time for my son. I’m very happy with it.”

He said many people come home from work and spend time with their hobby, but he feels like the Cellar Dweller business is a hobby-like experience: something he does for fun that also generates income.

“That thing you’re compelled to do, I get to do that every day,” he said. “And it requires such a high level of concentration and patience. Everything melts away; it’s very much tunnel vision. I get to do that, and I’m so lucky.

“I keep it small, and I would say it’s a good life,” he continued. “The stress from doing commercial work, competing, bidding, dealing with different people — you know, some people aren’t as pleasant as others — and just being stuck in traffic and shopping for stuff at Home Depot … that’s all gone. It’s a relief.”

 

Class of 2017 Difference Makers

Paying Dividends

JA Provides Critical Lessons in Business, Life

Jennifer Connolly

Jennifer Connolly stands beside the portrait of JA co-founder Horace Moses at the agency’s offices in Tower Square.

Jennifer Connolly likes to say Junior Achievement works hard to present young people — and, in this case, that means kindergartners to high-school seniors — with eye-opening and quite necessary doses of reality.

And one of the more intriguing — and anecdote-inspiring — examples is an exercise involving second-graders — specifically, an individual wearing a nametag that reads simply, ‘Tax Collector.’

The best story I ever heard from one of our volunteers was about how he announced to the class that it was time to take the taxes, and this one boy dove under his desk and said, ‘no, no, my daddy says taxes are bad … I don’t want to pay taxes!”

You guessed it. This is a direct lesson in how the amount of money one earns certainly isn’t the amount taken home on payday. In this case, the tax collector, often one of the students, literally takes away two of the five dollars a student has ‘earned’ for work they’ve undertaken.

The exercise has yielded some keepsake photos for the archives, and colorful stories that Connolly, president of Junior Achievement of Western Massachusetts, has related countless times.

The ‘tax collector’ makes his rounds at a local school

The ‘tax collector’ makes his rounds at a local school. The exercise provides important lessons and has yielded some colorful anecdotes.

“The best story I ever heard from one of our volunteers was about how he announced to the class that it was time to take the taxes,” she recalled, “and this one boy dove under his desk and said, ‘no, no, my daddy says taxes are bad … I don’t want to pay taxes!’

“And the students … they don’t want to be the tax collector,” she went on. “We sometimes have to get one of our volunteers to do it. The kids cry — they don’t want to take money away from people; they say, ‘I can’t do this.’ It’s adorable.”

That’s not a word that applies to all the lessons, obviously, including one that Connolly imparted on a local high-school student herself.

“One girl couldn’t decide between being an early-childhood educator or a doctor,” she explained. “She looked at the income for an early-childhood worker and said, ‘that’s terrible,’ and I said, ‘unfortunately, yes.’

“So she said, ‘I’ll go into allied health, become a doctor, and make a lot of money,’” Connolly went on. “That’s when I told her about one of my daughter’s friends who became a dentist; she owes $250,000 in student loans, is back home living with her parents, and drives the same minivan she had when she was in college. I told this student there are no easy choices, and you have to weigh the impact, and she replied, ‘you’ve given me so much information, my head is going to explode.’”

Whether adorable or biting in their nature, the lessons provided by JA are, in a word, necessary, said Connolly and others we spoke with. That’s because they help prepare young individuals for the world beyond the classroom, where wrong decisions about finances can have disastrous consequences, and also where hands-on experience with the world of business can pay huge dividends and perhaps even inspire future entrepreneurs and business managers.

“It’s rewarding to watch the students and see the lightbulbs go on,” said Al Kasper, president and chief operating officer of Savage Arms in Westfield, who has been a long-time JA volunteer and board member.

At present, he mentors two entrepreneurship classes, or “company programs,” at East Longmeadow High School taught by Dawn Quercia, who has been doing this for nearly 20 years now, and is such a believer in the program that she fronts the startup money needed for her classes to place orders for the products they are to sell.

 

Dawn Quercia

Dawn Quercia, who fronts the money for her business students’ ventures, says the JA program provides hands-on lessons one can’t get from a textbook.

“It’s a little risky … I’m not a wealthy person, but I believe in the kids,” she said, adding that the most she’s ever lost is $200, and all she ever gets back is her investment — there’s no interest.

The dividend, she went on, is watching students learn by doing and gain maturity and life lessons while doing so.

“I could teach this out of a book, and that’s what I did when I first started here,” she went on. “And I didn’t feel the kids were learning as much as they could, and I said, ‘why don’t we just start a business?’”

Young people have been doing just that since 1919, when Horace Moses, president of Strathmore Paper Co., collaborated with other industry titans to bring the business world into the classroom by having students run their own venture.

And it continues today with a wide range of programs involving the full spectrum of young students — from those learning their colors to those trying to decide which college to attend.

JA is coming up on its centennial celebration, and since it was essentially born in Western Mass. (although now headquartered in Colorado Springs, Colo.), Connolly is hoping that Springfield, and perhaps the Big E — where the so-called Junior Achievement Building, built in 1925 and funded by Moses, still stands — can be the gathering spot for birthday celebrations.

But while she’s starting to think about a party, she’s more focused on providing more of those hard, yet vital lessons described earlier. And that’s why this organization was named a Difference Maker for 2017, and is clearly worthy of that honor.

Thinking Outside the Box

They’re called ‘memory boxes.’

That’s the name a small group of students from Roger L. Putnam Vocational Technical Academy in Springfield assigned to a product they conceived, assembled themselves, and took to the marketplace just over a year ago.

As the name suggests, these are decorated wooden boxes, complete with several compartments designed to store jewelry or … whatever. They were hand-painted, with stenciling and paper flowers glued on the top, and priced to sell for $15, with were being the operative word. That’s because, well, they just didn’t sell, and are now more collectors’ items than anything else.

But it wasn’t for lack of trying.

“They did everything to sell them — they kept getting knocked down, and they kept getting back up,” said Connolly, referring to the students involved in this exercise, which she supervised as part of the JAYE (Junior Achievement Young Entrepreneurs) program. “They tried craft fairs, flea markets, they tried online, they sold from a table at Tower Square … the boxes just didn’t sell.

“The girls just wouldn’t take ‘no’ for an answer,” she went on, adding quickly, though, that they heard ‘no’ more than enough times to convince them it was time to develop a new product. “They learned to take rejection very well.”

From left, Sabrina Roberts, Dajah Gordon, and Johnalie Gomez

From left, Sabrina Roberts, Dajah Gordon, and Johnalie Gomez have learned some critical lessons selling ankle anklets — and not selling memory boxes.

And that, as it turned out, was only one of many lessons imparted upon them during that exercise, as was made clear by these comments from Dajah Gordon, a team member and JAYE veteran who has been part of far more successful ventures, including the team that went to the program’s national finals, staged in Washington, D.C., two years ago with a company that sold charm bracelets.

“Whenever we fail, like we did with the boxes, we have to step back, look at the company, and say, ‘where are we lacking?’” she said of the six-month odyssey with that ill-fated product, which all the participants can look back on now and laugh. “For us, with the boxes, something we didn’t focus on much was our target market; we were trying to sell to everybody, but we needed a specific target group or audience.

“Later, we got that part down,” she went on, adding that the identified audience — young people like themselves — has become far more receptive to the team’s new product, the so-called ‘wish anklet.’ (The wearer is to make a wish upon tying it around her ankle; if she keeps it on until it naturally falls off, the secret wish will come true.)

While there is no documented or even anecdotal evidence that the product performs as advertised, the anklets, introduced just a few months ago, have been selling well, and the three young women involved are certainly optimistic about fast-approaching Valentine’s Day, and are hard at work replenishing depleted inventory.

These collective exploits are typical of the JAYE initiative, an after-school version of the JA Company Program, which is the very bedrock on which the Junior Achievement concept was built in the months after World War I ended and when the nation was returning to what amounted to a peacetime economy.

Horace Moses; Theodore Vail, president of American Telephone & Telegraph; and Massachusetts Sen. Murray Crane got together behind the notion that, as the nation shifted from a largely agrarian economy to an industrial-based system, young people would need an education in how to run a business, said Connolly. A decidedly hands-on education.

Four and perhaps five generations of young people have formed enterprises and brought products to market through what is still known as the JA Company Program, as evidenced by the front lobby of the JA office on the mezzanine level in Tower Square, which has a number of artifacts, if you will, on display.

There are no memory boxes, but on one table, for example, is what would now be considered a very rudimentary, wooden paper-towel-roll holder, as well as a small rack for key chains, both products conceived by high-school classes in the ’70s, said Connolly.

On another table by the front window, near a large, imposing painting of Horace Moses (a prized possession for this JA chapter), is a wooden lamp, a product produced in the late ’70s through a JA Company Program called Bright Ideas, sponsored by what was then called Western Mass. Electric Co. (now Eversource). Connolly noted that lamps of various kinds were a staple of early JA ‘company’ classes, which started as after-school exercises and eventually moved into the classroom in the late ’50s.

Today, there are in-class and after-school programs that are providing students with tremendous opportunities to not only learn how a business is run, but operate one themselves, experiencing just about everything the so-called real world can throw at them.

Learning Opportunites

That would definitely be the case with another after-school JAYE program, said Connolly, this one called the Thunderpucks.

A collaborative effort involving students at Putnam, Chicopee High School, and Pope Francis High School, this bold initiative essentially makes a team of students part of the staff of the Springfield Thunderbirds, the new AHL franchise that started play last fall amid considerable fanfare and promise.

Al Kasper

Al Kasper says he enjoys seeing the “lightbulbs go on” as he mentors students involved in JA programs at East Longmeadow High.

This team has been assigned the March 3 tilt against the Lehigh Valley Phantoms and will coordinate many aspects of it, from the band that plays the National Anthem to the T-shirt toss, to some ticket sales, said Connolly.

“They’re going to be reaching out to businesses and groups and trying to sell them ticket packages,” she explained. “They’re going to be handling almost all aspects of the game; it’s an incredible learning experience.”

Those last two words, and even the one before them, would apply to most all JA initiatives, she went on, adding, again, that they start with children at a very young age.

With that, she took BusinessWest through the portfolio of programs, if you will — one that involved some 11,500 students across the region during the 2015-16 school year — starting in kindergarten.

At that age, the focus is on very basic financial literacy, such as understanding currency and the concept of a savings account. By first grade, students are acquainted with jobs, businesses, the assembly line (they create one to make paper donuts), and the term ‘income,’ and how families must live within one. This is when they are told about the difference between a ‘want’ and a ‘need.’

Moving along, in second grade, the tax collector makes his arrival — money is taken from those working to make donuts and given to those working for the government, so students can see where their tax dollars go, among other lessons. In third grade, students learn how a city operates and are introduced to concepts such as zoning, planning, and the basics of running a business.

And on it goes, said Connolly, adding that, by sixth grade, students are learning about cultural differences and why, for example, they can’t sell hamburgers in India. By middle school, there are more in-depth lessons in personal finances, budgeting, branding, and careers — and how to start one — as part of the broad Economics for Success program.

By high school, the learning-by-doing concept continues with everything from actual companies to stock-market challenges; from job shadowing to lean-manufacturing concepts. And while students learn, they also teach, with high-school students mentoring those in elementary school, and college students returning to coach those in high school.

The work of providing all these lessons falls to a virtual army of volunteers, said Connolly, adding that the Western Mass. chapter deployed more than 400 of them last year. They visited 522 classrooms and donated more than 73,000 hours to the area’s communities.

“JA is taking what students are learning in school, the math, the communications, the writing, all of that, and giving it a real-life reason,” she explained, summing up all that programming and its relative importance to the students and the region as a whole. “You need math because … you have to figure out your finances, or you might run a business. You need to understand social studies and geography because we’re an integrated world — where do the products come from?

“And the activities we have in JA are really hands-on, so we really promote critical thinking, analyzing, and problem solving,” she went on. “These are the 21st-century skills that students will really need.”

Returning to that episode involving the high-school girl trying to decide between early-childhood education and the medical field, and the choices involved with each path, Connolly said it reflects many of the lessons and experiences that JA provides.

“We don’t want to show them that everything’s easy — it’s not easy, no matter what you pick,” she explained. “We’re trying to make them think and make intelligent decisions.”

And this is certainly true when it comes to the JA Company Program, as we’ll see.

Course of Action

“Good cop … bad cop.”

That’s how Katie Roeder, a junior at East Longmeadow High School, chose to describe how she and Seth Bracci, co-presidents of a company now selling sweatshirts, work together at their JA venture.

And she’s the bad cop, a role she thinks she’s suited for, and that she enjoys.

Katie Roeder

Katie Roeder says she enjoys her ‘bad cop’ role as co-president of a company at East Longmeadow High School selling sweatshirts.

“I’m the one who lays out the schedule, and I go around to different groups and check on them, and if they’re not where they need to do be, I ask them to do those things as soon as possible,” she explained. “And Seth … he comes in after that and says, ‘c’mon, guys, let’s do it,’ evening out the seriousness with a bit of fun.”

It all seems to be working, she went on, adding that this business doesn’t have a name, really; it’s merely identified by the class title and time slot: Entrepreneurship H Block (12:20-1:01 p.m.). It is one of two JA classes at the school, with the other selling water bottles, as we’ll see shortly.

The H Block class spent a good amount of time deciding on a product, Roeder told BusinessWest, adding that, while young people can buy sweatshirts in countless places, online and in the store, they can’t find one with the distinctive Spartan logo, or mascot, that has identified ELHS since it opened in 1960 — unless they’re on a sports team.

The class then spent even more time — too much, by some accounts — coming up with a design (gray sweatshirt with a red logo, covering both of the school’s colors), she went on, adding that Quercia insisted on making this a democratic exercise, with input from all those involved, to achieve as much buy-in as possible. Then it spent still more time conducting what would be considered market research on who might purchase the product before placing a large order with the manufacturer.

This was a fruitful exercise, Roeder noted, because it informed company officers that those most likely to buy were underclassmen and students at nearby Birchland Park Middle School who would soon become ninth-graders. Thus, the order was for large numbers of smalls and mediums, and only a handful of XLs and XXLs, presumably to be sold to alums at the Thanksgiving Day football game (and there were a few such transactions).

Such hands-on lessons in how businesses run, or should run, are what JA’s entrepreneurship program is all about, said those we spoke with, adding that the year-long exercise is an intriguing departure from learning via a textbook, such as in AP Calculus, which is where Roeder was supposed to be at that moment, only she got a pass so she could talk with BusinessWest.

“It’s great because it’s different from the day-to-day classroom things we do,” she noted. “We handle real money; this is a real business with real stakes. It doesn’t feel like a class at all. We’re learning, but it doesn’t feel like we are. All that knowledge still goes into our mind, and we keep it there.”

Bracci agreed. “It’s interesting to see the inner workings and just how hard it is to create your own business,” he explained, “and how there are many different obstacles you can run into as someone trying to get a product out there.”

Meanwhile, at the water-bottle-selling company gathered next door, in room 111, the discussion focused on sales to date — and how to sell the 30 or so units still in inventory.

Co-president Bridget Arnesen, while occasionally drinking from one of the Spartan-logo-adorned bottles, exhorted her classmates to not rest on their laurels — bottle sales did well in the run-up to the holidays — and keep selling when and where they could, such as at the big basketball game slated for that night against league powerhouse Central.

This was where Kasper stepped in to evoke the ‘80-20 rule,’ which, he said, predicts how roughly 80% of a company’s products will be sold by 20% of its representatives.

A quick look at a tote board of sorts that detailed how many units each class member had sold, revealed that the 80-20 rule certainly held up in this case, with some class members clearly motivated by the $5.67 in commission they make for each bottle sold (one enterprising young woman logged 40 transactions), and others … not so much.

But the walking-around money is just one of the things students can take home from these classes, said Quercia, adding that the doses of reality can help in a number of ways, especially for those who have intentions of getting into business.

And Roeder already has such plans in the formative stage. She’s not sure where she’ll attend college — she says she’ll start kicking some tires next year — but does know that she intends on majoring in pediatric dentistry and probably owning her own practice.

“Business will help with my future career because I want to run a pediatric dentistry,” she explained. “I hope all the things I’ve learned stay in my head, because I’m going to need them.”

Life Lessons

Such comments help explain why those at BusinessWest chose Junior Achievement of Western Massachusetts as a Difference maker for 2017 and, more importantly, why the organization continues to broaden its mission and find new ways to impart hard lessons.

Indeed, it is comments of various types and from a host of constituencies that drive home the point that JA’s programs are more important now than perhaps ever before.

We could start almost anywhere, but maybe the best place is with Robbin Lussier, a business teacher at Chicopee High School and another educator who has a long history with JA.

It has included a number of initiatives, including a career-preparation program that has grown to include 120 students, who receive tips on résumés and how to search for a job, and actually take part in mock interviews with area business owners and managers.

Bridget Arnesen and Nathan Santos

Bridget Arnesen and Nathan Santos, co-presidents of the company at East Longmeadow High School selling water bottles, say their class provides real-life lessons in running an enterprise.

The lessons eventually turned into life experiences, she said, adding that many students actually earned jobs with area companies, prompting employers to come back year after year as they searched for qualified help.

Other involvement with JA has included programs in budgeting, personal finance, and the stock-market challenge, she went on, adding that they provided what she called a “heightened sense of reality” that a classroom teacher could not provide.

“It’s a whole new dimension — students are walking away with memorable lessons learned,” Lussier said, adding that some of the more intriguing things she hears are from those who are not taking part in these programs, but wish they could, or wish they had.

“I teach a personal-finance class this year,” she said, “and if I had a nickel for every time a teacher, administrator, or parent at open-house night said, ‘I wish I could take this class’ or ‘I wish they had this when I was in school,’ I could retire.”

Connolly agreed, and cited a 50-question quiz on debit and credit cards given recently to middle-school students at Springfield’s Duggan Academy as an example.

“At the end, after the volunteer had gone through all the questions, one girl turned to another and said, ‘this has been the best day … I learned so much today,’” she recalled. “And another said, ‘can I take this home so I can show my parent? Can I take this home so I can show my grandmother? I want to save this so when I go to college I can make the right decisions.’

“That’s what you live for, students who have that reaction,” she said, adding that she sees it quite often, which is encouraging.

Also encouraging is seeing students learn by doing, even if it’s difficult to watch at times, said Quercia, who was happy to report that both classes, first those selling water bottles and then those peddling sweatshirts, paid back the seed money she invested.

“They handle everything, I act as their consultant, and Al [Kasper] explains how everything they’re learning is like the real world,” she told BusinessWest. “Together, the students face challenges and confront problems and get creative in finding solutions together.”

Kasper, who has been involved with JA in various capacities since the early ’80s and at ELHS for 15 years now, concurred.

“This isn’t MCAS, ‘memorize-this-stuff’ learning,” he said of the company program. “It’s real-life stuff that students get excited about, and because of that, we’ve really grown this program.

“They’re excited to come to class,” he went on. “It’s something new, it’s reinforcing what they’re learning, and it’s fun. They’re still learning, but they’re having fun doing it, so the retention is great, and their confidence goes up.”

It’s All About the Bottom Line

When asked what she had learned about business through her involvement with JAYE, Johnalie Gomez, another member of the team from Putnam now selling wish anklets, thought for a moment before responding.

“It’s not … easy,” she said softly, deploying three little words, in reference to both business and life itself, that say so much that those around her immediately started shaking their heads — not in disagreement, but rather in solid affirmation, as if to say, ‘no, it’s not.’

Everyone who has ever been in business would no doubt do the same. And that’s because they probably have at least one ‘memory box’ or something approximating it somewhere on their résumé — a seemingly good idea that just didn’t work. With each one, there are hard lessons that bring pain, maturity, and, hopefully (someday), laughs.

Delivering such vital lessons when someone is in the classroom — or the conference room in the suite at Tower Square — so that they may resonate later and throughout life is why Junior Achievement was formed, why it continues to thrive, why it is even more relevant now than it was 98 years ago, and why the organization is a Difference Maker.

Just ask the ‘tax collector,’ or, more specifically, those young students who don’t want to be him.

George O’Brien can be reached at [email protected]

Company Notebook Departments

Tighe & Bond Honored for Advancing Women in Engineering Field

WESTFIELD — The Connecticut chapter of the Women’s Transportation Seminar (WTS CT) honored Tighe & Bond as Employer of the Year during its recent annual awards dinner on April 14 at St. Clement’s Castle in Portland, Conn. The recognition applauded the firm’s support of WTS, and for providing ongoing opportunities to advance women in their engineering and transportation careers. “It’s an honor for our firm to receive this award, and we are thrilled that WTS CT selected us,” said David Pinsky, president and CEO of Tighe & Bond, who accepted the award on the firm’s behalf. “Our firm takes recruiting, retaining, and advancing women in engineering seriously. More than 30% of Tighe & Bond’s 270-plus employees are female, and approximately 14% of these women hold key management and/or leadership positions at our firm. Last year, more than 30% of Tighe & Bond’s new hires were female, and this year the number is even higher.” For more than 18 years, WTS CT has been dedicated to advancing women in transportation. It provides a forum for transportation professionals to meet and interact, sharing experiences and expertise. Member benefits include professional development, career support, mentorship, and student outreach.

Country Bank Sponsors Financial Literary Fair at WPI

WARE — Recently, Country Bank sponsored its first Financial Literacy Fair for college students at Worcester Polytechnic Institute (WPI) in Worcester. This program was a partnership with WPI’s Student Aid and Financial Literacy Department. The event featured the Next Step, a financial-literacy exercise where college students are asked to step into their very near future by visiting 10 financially informative booths to make real-world decisions. “Students learn about many of the next steps that they will encounter after they graduate from college,” said Jodie Gerulaitis, the bank’s financial education officer. “They learn that the decisions they make today will affect their finances in the future, such as the unexpected expenses of owning a vehicle, saving for retirement, renting an apartment, or owning a home, and how location can be a deciding factor in their finances.” The booths the students visit include credit, housing, student loans, insurance, budgeting, fraud prevention, transportation, savings and investing, career development, and employment benefits. The goal is for students to have a better understanding of their future fiscal responsibilities. They learn about balancing a budget and making educated choices about their finances. They also learn how one financial choice can greatly impact another.

Chamberlain Group Named 2016 Exporter of the Year

BOSTON — The Small Business Administration (SBA) has named the Great Barrington-based Chamberlain Group the 2016 Exporter of the Year for Massachusetts and New England. “Lisa and Eric Chamberlain are saving lives with the products they create in the medical-simulation industry,” said Robert Nelson, SBA Massachusetts district director. “They are connecting with new customers all over the globe and establishing an international distribution network throughout Europe, Asia, the Middle East, and Mexico.” Founded in 1999, the Chamberlain Group designs and builds mimetic organs for surgical and interventional training. Working in close collaboration with medical-device companies and teaching hospitals, the company creates models that address training needs for clinicians, sales, marketing, device research, and development. In 2000, Lisa Chamberlain became a client of the Massachusetts Small Business Development Center (MSBDC), and her business plan for the Chamberlain Group won first prize in the UMass Five College Business Plan Competition. In 2003, the company was recognized with the Governor’s Entrepreneurial Spirit Award for spurring job creation and economic development.
Today, after 17 years in business, the company has grown to 21 employees, and it exports more than 500 products directly from its Great Barrington office to more than 50 countries worldwide. “We’re honored and delighted to be recipients of this year’s Exporter of the Year awards in the Commonwealth and the New England region,” Chamberlain said. “Eric and I have been well guided by the advice and encouragement we have received from the MSBDC and the Mass Export Center. It’s made the process of growing our business and our international reach viable, knowing we have subject experts to consult with who have our best interests at heart.” The company was nominated by Ann Pieroway, regional director of the Massachusetts Export Center.

44 Business Capital Becomes Division of Berkshire Bank

PITTSFIELD — Berkshire Bank completed its asset purchase transaction with 44 Business Capital, LLC of Blue Bell, Pa., and Parke Bank of Sewell, N.J., under which Berkshire Bank has acquired the business model of 44 Business Capital and certain other assets of Parke Bank’s Small Business Administration (SBA) 7(a) loan program operations. 44 Business Capital is now operating as a direct small-business lending division of Berkshire Bank, reporting up through the bank’s already-established small-business line, and originating SBA loans for Berkshire Bank. 44 Business Capital has consistently been one of the top SBA originators and a market-leading provider and facilitator of SBA-guaranteed loans to small businesses in Pennsylvania, New Jersey, Delaware, Maryland, Northern Virginia, and Washington, D.C. 44 Business Capital’s entire team, along with its leadership — Greg Poehlmann, Phil Rapone, Jeff Sherry, and Joe Dreyer — have joined Berkshire Bank. “We’re pleased to welcome the employees and customers of 44 Business Capital,” said Berkshire Bank CEO Michael Daly. “This combination increases the client offerings for both companies, diversifies our loan portfolio, and provides a valuable future growth channel.” Added Poehlmann, senior vice president of Business Banking for Berkshire Bank and former president of 44 Business Capital, LLC, “as a division of Berkshire Bank, 44 Business Capital will continue to leverage our staff’s experience to build out an exceptional SBA lending platform that will serve the SBA’s mission on a larger scale. We are extremely excited to become part of Berkshire Bank, and look forward to establishing ourselves collectively as a major player in the SBA-lending market.”

Circle K Convenience Store Opens in Holyoke

HOLYOKE — Holyoke Mayor Alex Morse, Greater Holyoke Chamber of Commerce President Kathleen Anderson, and Circle K franchisee Yasser (Sunny) Hussain gathered on May 5 for the grand opening of the new Circle K convenience store at 337 Appleton St. in Holyoke. Hussain, the site’s owner, took a vacant and abandoned building in the downtown area and completely renovated the space into a new, state-of-the-art Circle K convenience store. The store is open 24 hours a day and carries everything from morning coffee to late-night snacks, as well as a wide selection of cold drinks, fresh roller grill items, and staples like milk and eggs.

Comcast Spotlight Leases Space at Agawam Crossing

AGAWAM — Comcast Spotlight has signed a lease for a new, 3,157-square-foot space in Agawam Crossing, located at 200 Silver St. in Agawam. This is the final space at Agawam Crossing, a class A professional office building. Comcast Spotlight recently moved into its new home alongside Baystate Rehabilitation, Life Laboratories, and Associates in Women’s Health, among others. Comcast Spotlight is an advertising sales company that provides video solutions to local, regional, and national businesses through television and digital advertising. It provides local market coverage across multiple platforms (cable TV, satellite, telco, online, VOD) and can target customers geographically, demographically, and by message to reach specific audience segments. Development Associates of Agawam was the leasing agent and project manager for the construction of Comcast Spotlight’s new offices. The tenant was represented by Bob Peterson, managing broker at REAL Partners, LLC, and Daniel Moore of NAI Plotkin of Springfield.

Friendly’s Sells Retail Ice-cream, Manufacturing Division

WILBRAHAM — Friendly’s Ice Cream announced it has sold its retail ice-cream and manufacturing business to Texas-based Dean Foods Co. for $155 million in cash. “We are thrilled at the prospects the Friendly’s Ice Cream acquisition brings to Dean Foods,” said Dean CEO Gregg Tanner. “Coupled with the momentum of Dean Foods’ current regional brands, the Friendly’s brand will be a catalyst in our strategy to grow our existing ice-cream business and branded portfolio. Friendly’s is an ideal complement to our other heritage brands across the country and fills a manufacturing and retail ice-cream void in our nationwide footprint.” Dean Foods is the largest processor and direct-to-store distributor of fresh fluid milk and other dairy and dairy-case products in the U.S., the company said. Friendly’s Ice Cream had $166 million in net sales of ice cream to supermarkets in 2015. After the transaction closes late in the second quarter of 2016, Dean Foods plans to continue producing ice cream at the current Friendly’s plant in Wilbraham, which employs about 200 people. “Friendly’s ice cream strongly resonates with consumers throughout the Northeast,” Tanner added. “Very similar to the traditions shared by consumers who grew up enjoying our existing regional milk and ice-cream brands, such as Mayfield or Dean’s, we believe the Friendly’s Ice Cream brand represents and promotes what Dean Foods has built itself around and is a great fit in our branded portfolio. Dean Foods is rooted in the traditional goodness of dairy, making Friendly’s more than just a good business and financial opportunity.” Added Friendly’s President and CEO John Maguire, “today marks a new chapter for Friendly’s retail and manufacturing ice-cream business. Dean Foods Company has recognized the growth momentum that Friendly’s retail ice cream has experienced over the last five years, and I am thrilled that Dean Foods will be the ongoing steward of the retail ice-cream business, led by the current experienced retail and creamery teams.” Friendly’s Restaurants, which boasts 260 locations in the U.S., will continue to be owned and operated by an affiliate of Sun Capital Partners Inc. and will license use of the Friendly’s trademark to Dean’s under a license agreement entered into as part of the transaction.

Keller Williams Pitches in at Springfield Boys & Girls Club

SPRINGFIELD — On Thursday, May 12, Keller Williams Realty associates around the globe donated hundreds of thousands of hours to their local communities during RED Day. Introduced in 2009, RED Day, which stands for renew, energize, and donate, is Keller Williams Realty’s annual day of service. Each year on the second Thursday of May, associates spend the day away from their businesses serving worthy organizations and causes in their communities. As part of the RED Day effort, Keller Williams Realty – Pioneer Valley chose to spend the day with the Springfield Boys & Girls Club at 481 Carew St. to paint the inside and outside of the facility, paint parking-lot lines, and landscape. The Springfield Boys & Girls Club provides, in a safe environment, programs that inspire, educate, guide, enable, and support all young people to realize their full potential as productive, responsible, respectful citizens and leaders. “RED Day is built on the belief that people can and should come together to achieve extraordinary things to help others,” said Mike Dombrowski, associate partner of Keller Williams Realty – Pioneer Valley. “It just happens to be a one-day expression of the constant state of the Keller Williams culture. We see a need, and we take action to help the Springfield community.” Since the first RED Day in 2009, Keller Williams associates have given almost a half-million hours of community service through activities ranging from food and blood drives to cleaning up trash in public parks; from revamping gardens at nursing homes to rebuilding homes and schools for community members in need. For more information about RED Day, visit www.kw.com/kw/redday.

Country Bank Supports Palmer Celebrations

PALMER — Representatives from Country Bank presented the Palmer 300th Anniversary Committee and the Celebrate Palmer Committee with donations totaling $5,000. “We are so pleased to be a major sponsor of both of these meaningful events,” said Shelley Regin, senior vice president, Marketing at Country Bank. “We look forward to celebrating with the town of Palmer, and we commend both committees for their tireless effort to make them a success.” For more information on these events, visit palmer300th.org or townofpalmer.com. For more information about Country Bank, call (800) 322-8233 or visit countrybank.com.

Class of 2016 Difference Makers

His Career Has Been All About ‘Embracing the Challenge’

Hampden County Sheriff Michael J. Ashe Jr.

Hampden County Sheriff Michael J. Ashe Jr.
Leah Martin Photography

Since taking office back in January 1975, Michael Ashe has spent roughly 15,000 days as sheriff of Hampden County.

The one everyone remembers was that Friday in October 1990 when he led what amounted to an armed takeover of the National Guard Armory on Roosevelt Avenue in Springfield. It was mounted in response to what Ashe considered dangerous overcrowding at the county jail on York Street, built in 1886 to house a fraction of the inmates he was hosting at the time.

The incident (more on it later) garnered headlines locally, regionally, and even nationally, and in many ways it finally propelled Hampden County’s commissioners to move toward replacing York Street — although nothing about the process of siting and then building the new jail in Ludlow would be considered easy.

While proud of what transpired on that afternoon more than 25 years ago, Ashe, now months away from retirement, hinted strongly that he would much rather be remembered for what transpired on the 14,999 or so other days. These would be things that didn’t land him on the 5 o’clock news, necessarily (although sometimes they did) — but did succeed in changing lives, and in all kinds of ways.

Summing up that work, he used the phrases “embracing the challenge” and “professional excellence” for the first of perhaps 20 times, and in reference to himself, his staff, and, yes, his inmates as well.

Elaborating, he said professional excellence is the manner in which his department embraces the challenge — actually, a whole host of challenges he bundled into one big one — of making the dramatic leap from essentially warehousing inmates, which was the practice in Hampden County and most everywhere else in 1974, to working toward rehabilitating them and making them productive contributors to society.

This philosophy has manifested itself in everything from programs to earn inmates a GED to the multi-faceted After Incarceration Support Systems Program (AISSP), to bold initiatives like Roca, designed to give those seemingly out of options one more chance to turn things around.

Slicing through all those programs, Ashe said the common denominator is making the inmate accountable for making his or her own course correction and, more importantly, staying on that heading. And the proof that he has succeeded in that mission comes in a variety of forms, especially the recently released statistics on incarceration rates in Hampden County.

They show that, between September 2007, when there were 2,245 offenders in the sheriff’s custody — the high-water mark, if you will — and Dec. 31, 2015, the number had dropped to 1,432, a 36% reduction.

Some of this decline can be attributed to lower crime rates in Springfield, Holyoke, and other communities due to improved policing, but another huge factor is a reduction in the number of what the sheriff’s office calls “recycled offenders” through a host of anti-recidivism initiatives.

Like the Olde Armory Grille. This is a luncheon restaurant and catering venture (a break-even business) operated by the Sheriff’s Department at the Springfield Technology Park across from Springfield Technical Community College, and in one of the former Springfield Armory buildings, hence the name. It is managed by Cpl. Maryann Alben, but staffed by inmates engaged in everything from preparing meals to cashing out customers.

‘Bill’ (rules prohibit use of his last name) is one of the inmates currently on assignment.

He’s been working on the fryolator and doing prep work, often for the hot entrée specials, and hopes to one day soon be doing such work in what most would call the real world, drawing on experiences at the grille and also while working for his uncle, who once owned a few restaurants.

He said the program has helped him with fundamentals, a term he used to refer to the kitchen, but also life in general.

“I went from being behind the wall to being out in the community,” he said. “And now I’m into the community.”

Bill’s journey — and Ashe’s life’s work — are pretty much defined by something called the “Hampden County Model: Guiding Principles for Best Correctional Practice.”

There are 20 of them (see bottom), ranging from No. 4: “Those in custody should begin their participation in positive and productive activities as soon as possible in their incarceration” to No. 15: “A spirit of innovation should permeate the operation. This innovation should be data-informed, evidence-based, and include process and outcome measures.”

But it is while explaining No. 2 — “Correctional facilities should seek to positively impact those in custody, and not be mere holding agents or human warehouses” — that Ashe and his office get to the heart of the matter and the force that has driven his many initiatives.

“It is a simple law of life that nothing changes if nothing changes,” it reads.

By generating all kinds of change, especially in the minds and hearts of those entrusted to his care, Ashe is the epitome of a Difference Maker.

Coming to Terms

Sheriff

The old and the new

The old and the new: above, Mike Ashe at the old York Street Jail, which was finally replaced in the ’90s with a new facility in Ludlow, bottom.

Ashe told BusinessWest that, when he first took the helm as sheriff in 1975, not long after a riot at York Street, he was in the jail almost every day, a sharp departure from his current schedule.

Perhaps the image he remembers most from those early days was the white knuckles of the inmates. They were hard to miss, he recalled, as the prisoners grasped the bars of their cells, an indication, he believed, of immense frustration with their plight.

“There was a great deal of tension, and you see it in those knuckles.” he said. “Inmates had a lot of time on their hands; people were just languishing in their cells. I think the only program they had at the time was a part-time education program conducted with the Springfield School Department, an adult basic-education initiative. That was it, and it was only part-time.”

Doing something about those white knuckles has been, in many ways, his personally written job description. As he talked about everything involved with it, he spent most of his time and energy discussing how one approaches that work, using more words that he would also wear out: ‘intensity’ and ‘focus.’

Together, those nouns — as well as the operating philosophy “firm but fair, and having strength reinforced with decency” — have shaped a remarkable career, one that he freely admits lasted far longer than he thought it would when he took out papers to run for sheriff early in 1974. It’s been a tenure defined partly by longevity — since he was first elected, there have been seven U.S. presidents (he had his photo taken with one — Jimmy Carter); eight Massachusetts governors (nine if you count Mike Dukakis twice, because he had non-consecutive stints in office); and eight mayors of Springfield — but in the end, that is merely a sidebar.

So too, at least figuratively speaking, are the takeover of the Armory and the building of a new Hampden County jail, although the former was huge news, and the latter was a long-running story, as in at least 20 years, by most accounts.

Recalling the Armory seizure, Ashe said it was a back-door attempt — literally, the sheriff’s department officials gathered at the front door while the inmates were brought in through the back — to bring attention to the overcrowding issue, because all other attempts to do so had failed to yield results.

“We were trying to get people to listen, because it was clear to us that they weren’t listening,” he explained. “We went to the Armory that Friday afternoon and basically evoked a law that went back to the 1700s. Getting into the building was key; once we did that, we knew we’d get everyone’s attention.”

No, the sheriff’s story isn’t defined only by the Armory takeover or his long tenure. It involves how he spent his career working to give his staff less work to do — or at least fewer inmates to guard.

To explain the philosophy that has driven the many ways Ashe has worked to lessen that workload, one must go back to guiding principle No. 2.

“If incarceration is allowed to be a holding pattern, a period of suspended animation, those in custody are more likely to go back to doing what they have always done when they are released,” it reads, “because they will be what they have always been. The only difference may be that they have more anger and more shrewdness as they pursue their criminal career.”

Elaborating on what this principle and the others mean in the larger scheme of things, Ashe said most inmates assigned to his care have been given sentences of seven to eight  months. Relatively speaking, that’s a short window, but it’s an important time. And what the sheriff’s office does with it — or, more importantly, what that office enables the inmate to do with it — will likely determine if the individual in question becomes one of those recycled offenders.

So we return once more to the second principle for insight into how Ashe believes that time should be spent.

“Most inmates come to jail or prison with a long history of social maladjustment, carrying a great deal of baggage in the form of histories of substance abuse; deficits in their educational, vocational, and ethical development; and disconnectedness to the mores and values of the larger community,” it reads. “Given the time and resources dedicated to corrections, it is absolute folly in social policy not to seek to address these deficit areas that inmates have brought to their incarceration.”

And address them he has, through programs that have won recognition nationally, but, more importantly, have succeeded in bringing down the inmate count by reducing the number of repeat offenders.

Sentence Structure

As he talked about these programs, Ashe began by offering a profile of his inmates, one of the few things that hasn’t changed much in 40 years.

“Roughly 90% come there with drug or alcohol problems,” he explained. “You’re looking at a seventh-grade education, on average; 93% of them lack any kind of marketable skill; and 70% of the people are unemployed at the point of arrest.

“Everyone knows that, in the state of Massachusetts, no one just happens to end up in jail — they land there after a long period of what I call irresponsible behavior,” he went on, adding that, likewise, no one just happens to correct that behavior and rehabilitate themselves.

Instead, that comes about by addressing those gaps he mentioned, or doing something about addiction, the lack of an education, the shortage of marketable skills, and the absence of a job.

In a nutshell, this is what the sum of the programs Ashe and his staff have created — both inside and outside the prison walls — is all about.

“What I’m most proud of, I think, is that we never waved at those gaps,” he told BusinessWest. “We put together strategies to deal with these issues.”

And as he likes to say — in those principles, or to anyone who will listen — re-entry to society begins on the first day of incarceration.

That’s when an extensive, seven- to 10-day orientation program and testing period begins, one designed, as Ashe said, to let staff “get to know the inmate — let’s find out who this guy is.”

Such steps are important, he went on, because even amid all those common denominators concerning education, addiction, and lack of job skills, there is still plenty of room for individualization when it comes to correctional programs.

Orientation is then followed by a mandatory transitional program, during which the sheriff says he’s trying he capture the inmate’s heart and mind. Far more times than not, he does, although sometimes it’s a struggle.

And as he said, the work has to begin immediately.

“I didn’t want them to languish,” he explained. “In years past, we would have programs, but they would have a beginning and an end, so you had waiting lists; to get into the GED program would take three weeks, to get into anger management would take four weeks, and I didn’t want that.

“If they come in and just languish in a cell for four, five, or six weeks, I’ve lost them,” he went on. “The subculture wins out — the inmates take over.”

There are always those reluctant to enter the mandatory transition program, the sheriff noted, adding that these individuals are sent to what’s known as the ‘accountability pod,’ a sterile environment where there are fewer rights and privileges. In far more cases than not, time spent there produces the desired results.

“Inevitably, what happens is, at the end of two to four weeks, they say, ‘Sheriff, I get it,’” Ashe told BusinessWest. “They say, ‘this is a coerced program … mainstream me; I’ll go to your programs.’ Not all the time, but a lot of the time, inmates will look back and say, ‘Sheriff, I’m glad you forced me to go through this.’”

Elaborating, he said ‘this’ is the process of addressing the various forms of baggage identified in principle 2 — addiction, lack of education, and a lack of job skills. Initiatives to address them include intense, 28-day addiction-treatment programs; GED classes; an extensive vocational program featuring graphics, welding, carpentry, food service, and other trades; and more.

Many of those who take part in the culinary-arts program will then move on to work at the Olde Armory Grille, an example — one of many — of how the work that begins inside the walls can lead to a productive life when one moves outside those walls.

Indeed, roughly 80% of the women who work in various capacities at the grille — and statistics show women enter the county jail with even fewer marketable skills than men — are finding work in the hospitality sector upon release, said Ashe.

To find out how that specific program works, and how it exemplifies all the programs operated by the Sheriff’s Department, we talked to Alben and Bill.

Food for Thought

The grille, which opened its doors in 2009, is in many ways an embodiment of that line explaining principle 2 regarding change. Indeed, there was a good deal of apprehension about this initiative at first, the sheriff recalled, adding that those attitudes had to change before the facility could become reality.

Over the years, it has become one of the most visible examples of the Sheriff’s Department’s focus on providing inmates with a fresh start — and a popular lunch spot for the hundreds of employees at the tech park and the community college across Federal Street.

Sheriff Ashe with Maryann Alben

Sheriff Ashe with Maryann Alben, catering and dining room manager at the Olde Armory Grille.

The restaurant is designed to provide real work experience and training for participants returning from incarceration as they re-enter communities, said Alben, adding that it involves inmates from the Ludlow jail, the Western Mass. Regional Women’s Correctional Center in Chicopee, and the Western Mass. Correctional Alcohol Center. These are inmates in what is known as ‘pre-release,’ meaning they can leave the correctional facility and go out into the community and work.

When asked what the program provides for its participants, who have to survive a lengthy interview process to join the staff, Alben didn’t start by listing cooking, serving, making change, or pricing produce — although they are all part if the equation. Instead, she began with prerequisites for all of the above.

“Self-esteem is huge,” she said. “When most women come in here, they have slouched shoulders … many of them have never had a job before,” she explained, adding that this is reality even for individuals in their 40s or 50s. “You bring them in here, and you try to build them up. Some of them will catch on sooner than others; some of them worked in restaurants way back when.

“We help them understand how to work with customers and leave the jail behind them,” she went on, adding that inmates don’t often exercise their people skills inside the walls, but must hone those abilities if they’re going to make it in the real world.

And many do, she went on, adding that there are many employers within the broad restaurant community who are able and, more importantly, willing to take on such individuals.

In fact, roughly 87% of those who take part are eventually placed, usually in kitchen prep work, she said, a statistic that reflects both the need for good help and the quality of the program.

Bill hopes to be a part of the majority that uses the grille as an important stepping stone.

“This is the next step in getting back into the community 100%,” he explained. “Not only with getting up early with a job to go to five days a week, but in the way it prepares me mentally and fundamentally for the next step into the real world.”

Such comments explain why an inmate’s final days at the grille involve more emotions than one might expect.

Indeed, the end of one’s service means the beginning of a new and intriguing chapter, which translates into happiness tinged with a dose of apprehension. Meanwhile, there is some sadness that results from the end of friendships forged with customers who frequent the establishment. And there is also gratitude, usually in large quantities.

“We’re giving them a chance to prove themselves,” said Alben. “And when they leave here, most of all them will say, ‘thank you for believing in me.’”

If they could, they would say the same thing to Sheriff Ashe. He not only believed in them, he challenged them and held them accountable, a real departure from four decades ago and what could truly be called white-knuckle times.

No Holds Barred

When asked what he would miss most about being sheriff of Hampden County, Ashe paused for a moment to think back and reflect.

“I think I would have to say that it’s the challenges, embracing the challenges,” he said one last time. “I’ll miss the work of recognizing the problems that our society faces and trying to come up with solutions.”

That answer, maybe as much as anything that he’s done over the past 41 years and will do over the next 11 months, helps explain why Ashe will be remembered for much more than what happened at that National Guard Armory.

And why he’s truly a Difference Maker.

George O’Brien can be reached at [email protected]

 

Guiding Principles of Best Correctional Policy

(As developed by the Hampden County Model, 1975-2013)

1. Within any correctional facility or operation, there must be an atmosphere and an ethos of respect for the full humanity and potential of any human being within that institution and an effort to maximize that potential. This is the first and overriding principle from which all other principles emanate, and without which no real corrections is possible.

2. Correctional facilities should seek to positively impact those in custody, and not be mere holding agents or human warehouses.

3. Those in custody should put in busy, full, and productive days, and should be challenged to pick up the tools and directions to build a law-abiding life.

4. Those in custody should begin their participation in positive and productive activities as soon as possible in their incarceration.

5. All efforts should be made to break down the traditional barriers between correctional security and correctional human services.

6. Productive and positive activities for those in custody should be understood to be investments in the future of the community.

7. Correctional institutions should be communities of lawfulness. There should be zero tolerance, overt or tacit, for any violence within the institution. Those in custody who assault others in custody should be prosecuted as if such actions took place in free society. Staff should be diligently trained and monitored in use of force that is necessary and non-excessive to maintain safety, security, order, and lawfulness.

8. The operational philosophy of positively impacting those in custody and respecting their full humanity must predominate at all levels of security.

9. Offenders should be directed toward understanding their full impact on victims and their community and should make restorative and reparative acts toward their victims and the community at large.

10. Offenders should be classified to the least level of security that is consistent with public safety and is merited by their own behavior.

11. There should be a continuum of gradual, supervised, and supported community re-entry for offenders.

12. Community partnerships should be cultivated and developed for offender re-entry success. These partnerships should include the criminal-justice and law-enforcement communities as part of a public-safety team.

13. Staff should be held accountable to be positive and productive.

14. All staff should be inspired, encouraged, and supervised to strive for excellence in their work.

15. A spirit of innovation should permeate the operation. This innovation should be data-informed, evidenced-based, and include process and outcome measures.

16. In-service training should be ongoing and mandatory for all employees.

17. There should be a medical program that links with public health agencies and public health doctors from the home neighborhoods and communities of those in custody and which takes a pro-active approach to finding and treating illness and disease in the custodial population.

18. Modern technological advances should be integrated into a correctional operation for optimal efficiency and effectiveness.

19. Any correctional facility, no matter what its locale, should seek to be involved in, and to involve, the local community, to welcome within its fences the positive elements of the community, and to be a positive participant and neighbor in community life. This reaching out should be both toward the community that hosts the facility and the communities from which those in custody come.

20. Balance is the key. A correctional operation should reach for the stars but be rooted in the firm ground of common sense.