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Daily News

BOSTON — Confidence among Massachusetts employers rose for a second consecutive month during October, bolstered by a surprising improvement in the outlook among manufacturers and the continued strong performance of the state economy.

The Associated Industries of Massachusetts (AIM) Business Confidence Index rose 0.3 points to 56.2 last month, 0.6 points higher than in October 2015. The increase was driven by a 2.6-point jump in the manufacturing index, which has lagged overall confidence readings for the past 18 months as companies struggled with economic weakness in Europe, China, and other key export markets.

The increase came as the Massachusetts unemployment rate fell to 3.6%, its lowest rate since the dot-com boom of 2001.

“Local unemployment rates dropped in 22 of 24 labor market areas throughout Massachusetts during September, which is consistent with gains in the AIM Employment Index over both the month and year,” said Sara Johnson, senior research director, Global Economics, IHS Global Insight, and a member of the AIM Board of Economic Advisors (BEA). “Both sets of numbers indicate that Massachusetts economy continues to perform well. State employment is growing faster than at the national level.”

The AIM Index, based on a survey of Massachusetts employers, has appeared monthly since July 1991. It is calculated on a 100-point scale, with 50 as neutral; a reading above 50 is positive, while below 50 is negative. The Index reached its historic high of 68.5 on two occasions in 1997-98, and its all-time low of 33.3 in February 2009. It has remained above 50 since October 2013.

Almost all of the sub-indices based on selected questions or categories of employer were up in October. The Massachusetts Index, assessing business conditions within the Commonwealth, gained 0.9 points to 57.9, leaving it a healthy 3.8 points ahead of the same time last year. The U.S. Index of national business conditions remained unchanged at 49.2, 1.7 points lower than its level of October 2015. Employers have been more optimistic about the Massachusetts economy than about the national economy for 78 consecutive months.

The Current Index, which assesses overall business conditions at the time of the survey, increased slightly to 56, while the Future Index, measuring expectations for six months out, rose 0.3 points to 56.3. The future view is virtually the same as it was a year ago.

The three sub-indices bearing on survey respondents’ own operations also strengthened. The Company Index, reflecting overall business conditions, rose 0.2 points to 57.9, while the Employment Index surged 0.9 points to 55.4. The Sales Index lost ground, however, falling 1.2 points during October and 3.9 points during the previous 12 months.

The AIM survey found that nearly 39% of respondents reported adding staff during the past six months, while 19% reduced employment. Expectations for the next six months were stable, with 38% expecting to hire and only 10% downsizing.

Despite the rise in the Manufacturing Index, non-manufacturing companies still maintain a significantly brighter outlook than manufacturers. The overall Business Confidence Index among non-manufacturers was 59.3, compared to 53.5 for manufacturing companies.

“The year-long weakening of the Sales Index presents some concerns in an otherwise upbeat report since sales ultimately drive employment growth,” said Barry Bluestone of Northeastern University, a BEA member. “In the longer term, concerns remain about the changing demographic structure of the state population, as relatively few young people enter, and a large group of older workers leave — or are poised to leave — the workforce.”

AIM President and CEO Richard Lord, also a BEA member, noted that the economic recovery appears to be benefiting the entire Commonwealth, not just the metropolitan Boston area.

“It’s great to see unemployment falling in areas outside the Boston-Cambridge technology belt, which has been enjoying explosive economic growth since the onset of the recovery,” he said. “One of the key tenets of AIM’s Blueprint for the Next Century economic plan for Massachusetts is that lawmakers must make public policy that allows economic opportunity to flourish in all areas of the Commonwealth, from Boston to the Berkshires. We look forward to bringing that perspective to the Legislature when it begins its new session in January.”

Departments People on the Move
Anne Thomas

Anne Thomas

Paul Nicholson, chair of the board of directors for Glenmeadow, announced that Anne Thomas has accepted the position of President and CEO, and will begin work with the nonprofit on Nov. 1. Thomas most recently served as vice president of residential health at JGS Lifecare in Longmeadow, and she has over 25 years of experience working with seniors. “She has strong operational, interpersonal, team-building, and financial-management skills,” Nicholson said. “Most importantly, though, her career has been devoted solely to older adults, and she is passionate about the people she serves, including the staff members she leads. She has demonstrated that she is a driven leader.” Thomas holds a bachelor’s degree in social work from Providence College in Rhode Island and a master’s in social work from Hunter College in New York. “I’m truly excited about the opportunity to lead Glenmeadow as its next CEO,” Thomas said. “Glenmeadow has earned its stellar reputation by its deep dedication to improving the lives of older adults. As a core value, I have always believed later life should be the best part of life. This philosophy is embedded in the Glenmeadow community, so I was immediately attracted.”

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Matt Roberts

Matt Roberts

Matt Roberts recently joined the Gaudreau Group Insurance and Financial Services Agency of Wilbraham as a Business Insurance Service & Sales Assistant. He specializes in helping identify gaps in commercial insurance coverage, as well as areas in which a business may have been overinsured, which results in better control over costs while achieving more solid coverage. “Matt delivers real value to our clients by helping them understand their insurance cost drivers, especially workers’ compensation. He utilizes our industry-leading technology, including forecasting tools and predictive budget analysis, to help our clients stay proactive and have better control over their insurance dollars,” said Jules Gaudreau, president of the Gaudreau Group. Roberts has been in the insurance industry since 2011, when he started his career with a large national carrier. He is a graduate of Lasell College in Newton, with bachelor’s degrees in both accounting and business management.

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Daniel O’Connell

Daniel O’Connell

Sarah Ornelas

Sarah Ornelas

Springfield-based law firm O’Connell & Plumb, P.C., announced that attorney Daniel O’Connell was named to the 2016 New England Super Lawyers list in the area of Plaintiff Employment Litigation, and attorney Sarah Ornelas has been named to the 2016 New England Super Lawyers’ Rising Stars list in the area of Plaintiff Employment Litigation. This is the second consecutive year that both O’Connell and Ornelas have been included on these lists. According to the webpage for Super Lawyers, it is a rating service of outstanding lawyers from more than 70 practice areas who have attained a high degree of peer recognition and professional achievement. O’Connell and Ornelas both focus their practice in the areas of employment-based discrimination, sexual harassment, retaliation, and wrongful termination.

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Jennifer Bujnevicie

Jennifer Bujnevicie

Laura Dennis

Laura Dennis

Country Bank announced that Jennifer Bujnevicie and Laura Dennis have been promoted to the position of Regional Managers of the bank’s Retail Banking division. Bujnevicie has been in the banking industry since 2004 and has held several positions during her tenure at Country Bank, beginning as a teller, and just prior to this promotion as operations manager. “I have a passion for customer service and a great love for helping people,” she said. Bujnevicie holds a human resources certificate from the Center for Financial Training, and is currently enrolled in the New England College of Business & Finance, pursuing a degree in business administration. She is a self-proclaimed animal lover and often volunteers her time at the Second Chance Animal Shelter. Dennis joined Country Bank while still in high school as a part-time file clerk in 2000, and became a full-time staff member upon her graduation. She began her career in the Collections department, but then moved to retail banking to be with the customers, and has been there ever since. “I am passionate about working with my team and helping them develop in their positions. The greatest reward for me personally is seeing them reach their professional goals,” she said. Dennis graduated from the New England School for Financial Studies in 2015 and serves as the treasurer for both the Palmer and Belchertown units of the Salvation Army. “I’m very excited to work closely with Jenn and Laura as they lead our branch staff to continued success focused on excellence in customer service and product delivery,” said Brady Chianciola, first vice president of Retail Banking. “They bring with them a wealth of knowledge from the retail aspect of banking as well as a true sense of community, which is so important to Country Bank.”

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Skoler, Abbott & Presser, P.C. announced that three of its attorneys were honored by Super Lawyers for 2016. Each year, no more than 5% of the lawyers in the state are selected by the research team at Super Lawyers to receive this honor:

Ralph Abbott Jr.

Ralph Abbott Jr.

• Ralph Abbott Jr. was listed in Super Lawyers in the categories of employment and labor law. A partner since 1975, Abbott is known throughout the legal community for his work representing management in labor relations and employment-related matters, providing employment-related advice to employers, assisting clients in remaining union-free, and representing employers before the National Labor Relations Board (NLRB). He also has numerous credits as an author, editor, and teacher, and a record of civic and community involvement. Since 2010, he has been ranked as one of the top labor and employment attorneys in the state of Massachusetts by the prestigious Chambers USA rating firm;

• Susan Fentin

• Susan Fentin

• Susan Fentin was listed in Super Lawyers in the categories of employment and labor law. She has been a partner at the firm since 2004. Her practice concentrates on labor and employment counseling, advising large and small employers on their responsibilities and obligations under state and federal employment laws and representing employers before state and federal agencies and in court. She speaks frequently to employer groups, conducts training on avoiding problems in employment law, and teaches master classes on both the FMLA and ADA. She has also been ranked as one of the top labor and employment attorneys in the state of Massachusetts by the prestigious Chambers USA and was named one of the Top 50 Women in the Law in 2015; and

Jay Presser

Jay Presser

Jay Presser was listed in Super Lawyers in the categories of employment and labor law. Presser has more than 35 years of experience litigating employment cases. He has successfully defended employers in civil actions and jury trials and handled cases in all areas of employment law, including discrimination, sexual harassment, wrongful discharge, wage hour, FMLA, ERISA, and defamation. He has won appeals before the Supreme Judicial Court and the First and Second Circuit Courts of Appeals, and represented employers in hundreds of arbitration cases arising under collective-bargaining agreements.

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Judi Real

Judi Real

The DiGrigoli Companies (which includes DiGrigoli Salon, DiGrigoli School of Cosmetology, and DiGrigoli Seminars) announced that Judi Real has been promoted to Creative Director. Real started with the company in February 2015 as executive assistant to the CEO, Paul DiGrigoli. From the beginning, her passion for marketing and advertising stood out, and she has been instrumental in many social-media and printed marketing campaigns for all three branches of the company. With her previous position successfully filled, she is now able to devote all of her time to marketing, brand development, and advertising.

Daily News

SPRINGFIELD — The Western Massachusetts Baseball Hall of Fame steering committee needs the public’s help.

The committee recently met in preparation for its fourth annual banquet and induction ceremony, scheduled for Thursday, Jan. 26 at La Quinta Inn & Suites, 100 Congress St., Springfield. Inductees will be on hand to be recognized for their contributions to the game and the region.

The committee is seeking input from the public on nominees for the class of 2017. Nominations and biographies should be submitted to Ron Chimelis, longtime sportswriter for the Republican and MassLive, at [email protected], or to Hunter Golden, general manager of the Valley Blue Sox, at [email protected]. The deadline for nominations is Friday, Nov. 11. Categories for nominees include:

• Resident or non-resident professional. A resident professional is a player or coach who resided at least three years in Western Mass. and went on to success in high levels of professional baseball as a player, coach, or manager. A non-resident professional is a player or coach who spent at least one season in Western Mass. and went on to success in high levels of pro baseball as a player, coach, or manager;

• Resident amateur player, which is someone who was successful in youth, high-school, and/or adult baseball in Western Mass. and may have also played in a lower level of minor-league baseball;

• Amateur coach or manager, who must be a Western Mass. native or longtime resident who achieved great success at the local, state, or national level; or

• Non-uniformed person, who must be a Western Mass. native or longtime resident who has achieved great success as a supporter or administrator of baseball at the local, state, or national level.

In its first three years, the committee has selected from a wide range of Western Mass. baseball talent, including former major leaguer Mike Trombley, local sportswriting legend Garry Brown, longtime high-school coach Dan Dulchinos, the team representing American Legion Post 21 for standing up for a teammate against racism in 1934, and others. Special guests have included former Red Sox great Bill “Spaceman” Lee, Red Sox broadcaster Joe Castiglione, and Red Sox beat writer Rob Bradford.

The banquet also has featured a silent auction of baseball memorabilia, including autographed photographs and baseballs, to benefit nonprofit baseball organizations throughout Western Mass.

Daily News

SPRINGFIELD — Skoler, Abbott & Presser, P.C. announced that three of its attorneys were honored by Super Lawyers for 2016. Each year, no more than 5% of the lawyers in the state are selected by the research team at Super Lawyers to receive this honor.

Ralph Abbott, Jr. was listed in Super Lawyers in the categories of employment and labor law. A partner since 1975, Abbott is known throughout the legal community for his work representing management in labor relations and employment-related matters, providing employment-related advice to employers, assisting clients in remaining union-free, and representing employers before the National Labor Relations Board (NLRB). He also has numerous credits as an author, editor, and teacher, and a record of civic and community involvement. Since 2010, he has been ranked as one of the top labor and employment attorneys in the state of Massachusetts by the prestigious Chambers USA rating firm.

Susan Fentin was listed in Super Lawyers in the categories of employment and labor law. She has been a partner at the firm since 2004. Her practice concentrates on labor and employment counseling, advising large and small employers on their responsibilities and obligations under state and federal employment laws and representing employers before state and federal agencies and in court. She speaks frequently to employer groups, conducts training on avoiding problems in employment law, and teaches master classes on both the FMLA and ADA. She has also been ranked as one of the top labor and employment attorneys in the state of Massachusetts by the prestigious Chambers USA and was named one of the Top 50 Women in the Law in 2015.

Jay Presser was listed in Super Lawyers in the categories of employment and labor law. Presser has over 35 years of experience litigating employment cases. He has successfully defended employers in civil actions and jury trials and handled cases in all areas of employment law, including discrimination, sexual harassment, wrongful discharge, wage hour, FMLA, ERISA, and defamation. He has won appeals before the Supreme Judicial Court and the First and Second Circuit Courts of Appeals, and represented employers in hundreds of arbitration cases arising under collective-bargaining agreements.

Daily News

PITTSFIELD — Berkshire Bank announced it has been honored by the American Bankers Assoc. for its corporate volunteer efforts through its Community Commitment Awards program.

The annual program honors banks for their work in the community in categories ranging from affordable housing to volunteerism. The selection committee, made up of national experts in each category, choose recipients based on the creativity and thoughtfulness of the bank program. Each program must embody the ideals of corporate social responsibility and demonstrate success in measurable terms.

Berkshire Bank received recognition for its Xtraordinary Day, which took place on June 7, 2016. The bank closed all retail locations and operations centers to allow all employees the opportunity to volunteer in the communities they serve. Employees completed 56 group service projects, selected and planned by local employees. Ninety-five percent of Berkshire’s employees participated in this Day of Service, directly impacting more than 100,000 individuals.

While Berkshire Bank has held volunteer days in the past, this was the first time it closed down all operations to ensure every employee that wanted to participate had the opportunity to do so. Xtraordinary Day, the first of its kind across the country, highlighted the bank’s support of its local communities while empowering employees to champion the causes that were most important to them. By closing its doors, Berkshire Bank intended to show the true power of giving back on a grand scale.

The American Bankers Assoc. made the recognition possible through its ABA Foundation. The ABA is the voice of the nation’s $16 trillion banking industry, which is composed of small, regional, and large banks that together employ more than 2 million people, safeguard $12 trillion in deposits, and extend more than $8 trillion in loans.

Xtraordinary Day was just a piece of Berkshire Bank’s broader commitment to the community. Annually, Berkshire Bank and its charitable foundations provide more than $2 million to important community organizations, including scholarships to high-school seniors with a record of financial need and academic excellence and the environment through its AMEB Green Sustainability initiative. In addition to financial support, the XTEAM, the bank’s nationally acclaimed employee volunteer program, provides employees with paid time off to volunteer during regular business hours. Nearly 100% of Berkshire Bank’s employees have participated in the program in 2016, putting Berkshire on pace to achieve the highest volunteer participation rate of any company in the U.S. The company also plans to hold Xtraordinary Day again in 2017.

Employment Sections

Crosses to Bear

By Karina L. Schrengohst, Esq.

Karina L. Schrengohst

Karina L. Schrengohst

You have an employee, Jack, who says he belongs to the Church of the Flying Spaghetti Monster. He practices the religion of ‘FSMism’ and, pursuant to this practice, he requests, as religious accommodations, an exception to the dress code and a schedule change.

Specifically, he wants to dress like a pirate and wear a ‘colander of goodness’ on his head.  In addition, he wants every Friday off because every Friday is a religious holiday for ‘Pastafarians.’  Jack has been preaching to his co-workers that they should join his church because Pastafarian heaven has a stripper factory and a beer volcano.

What would you do?

The Nebraska State Penitentiary was faced with precisely this request from an inmate. When prison officials refused to accommodate the inmate’s purported religious beliefs, he filed a lawsuit. Because the plaintiff in this case was an inmate and not an employee, this case does not involve reasonable accommodations under Title VII of the Civil Rights Act of 1964. But the case is an interesting illustration of how requests for religious accommodations can arise.

Title VII and Massachusetts state law prohibit discrimination based on religion in the workplace. In addition, state and federal law require employers to provide reasonable accommodations for sincerely held religious beliefs, unless doing so would create an undue hardship. Unlike disability discrimination law’s high burden, in the context of religious discrimination law, an accommodation constitutes an undue hardship if it would impose more than a de minimis cost on the employer. A reasonable accommodation is simply an adjustment to the work environment, such as an exception to dress code or schedule requirements, that will allow the employee to practice his or her religion.

But what exactly is religion for purposes of employment discrimination law? Defining ‘religion’ is difficult, as we have a growing, religiously diverse population. Title VII defines religion as including all aspects of religious belief, observance, and practice. The Equal Employment Opportunity Commission defines religion to include moral and ethical beliefs that are sincerely held with the strength of traditional religious views.

Religious beliefs typically involve deep and imponderable ideas, including existential matters, such as humankind’s sense of being; teleological matters, such as humankind’s purpose in life; and cosmological matters, such as humankind’s place in the universe. Religious beliefs are typically comprehensive and broad in scope.

Religion typically has some formal or external signs, including, for example, services, ceremonies, and rituals; writings, structure, or organization; holidays; clothing; and propagation. However, beliefs grounded solely in political, economic, or social ideology are not religious.

For example, courts have found that the Ku Klux Klan is not a religion protected by Title VII, but instead is a political and social organization. In addition, personal preferences are not religious. For instance, a district court in Florida found an individual’s purported ‘personal religious creed’ that eating Kozy Kitten cat food was contributing significantly to his state of well-being and therefore his overall work performance by increasing his energy to be a mere personal preference and not a religion protected by Title VII.

With this in mind, is FSMism a religion? The Nebraska federal court came to the conclusion that FSMism is not a religion. The court found that FSMism is a satire, intended to advance an argument about science, the evolution of life, and the place of religion in public education.  FSMism, which originated as a response to intelligent-design theory, argues that it is just as likely that God set the universe in motion as did a great Flying Spaghetti Monster.

The court, however, was not questioning the validity of the plaintiff’s beliefs. Religious beliefs do not have to be acceptable, logical, consistent, or comprehensible to others. In fact, religious beliefs can be preposterous to others.

Now consider you have an employee, Sally, who refuses a mandatory flu shot. She requests an exemption from the requirement. Sally says that, because she is vegan, it is against her religious beliefs to take the flu shot because it contains animal byproducts. What would do you?

An Ohio hospital was faced with this very request from an employee.  After the hospital denied the request and terminated her employment for refusing the flu shot, this employee filed a lawsuit in an Ohio federal court arguing that she was denied a religious accommodation.

The employer argued that veganism is not a religion, but rather a dietary preference or social philosophy. The employee argued that her practice constitutes a moral and ethical belief, which is sincerely held with the strength of traditional religious views. The employer in this case ended up settling after the court denied its motion to dismiss.

Finally, consider you have an employee, Jill, who comes to work one day with facial piercings. Your dress code prohibits facial piercings. Jill’s supervisor sends her home for violating the company’s dress code. Jill tells her supervisor that she belongs to the Church of Body Modification. She requests a blanket exception to the policy. What would you do?

In our own backyard, Costco was faced with precisely this request. When Costco would not give the employee the requested accommodation, she filed a lawsuit in federal court in Springfield. In this case, the district court left the question of whether the Church of Body Modification is a religion unanswered. Costco argued, and, on appeal, the First Circuit found, that permitting the employee to display her facial piercings was an undue hardship because it would adversely affect Costco’s public image and efforts to present a professional workforce.

What if Jill had come to work with a visible tattoo on her arm? She does not express that her tattoo has any religious significance. She simply considers her tattoo to be an individual expression. What would you do?

Under these circumstances, you can require Jill to cover her tattoo while working, assuming that is consistent with your policies. Generally, private employers can set whatever dress, grooming, and appearance standards that they think are appropriate for their businesses as long as the standards are not discriminatory or based on religion or any other protected categories (sex, race, disability, etc.). The question remains, however — do you want Jill to cover her tattoo?

Some employers are adopting more flexible appearance standards. This is driven, in part, with an eye toward employee retention. There is a generation of workers currently in the workforce who value individual self-expression and who are changing workplace culture related to acceptable appearance. In fact, there is a growing trend across the country at large, with national companies allowing employees to visibly display tattoos.

Whatever the appearance standards you decide are appropriate for your business, whether you have a conservative dress code or you allow employees to dress like pirates with visible tattoos and facial piercings, it is important to remember that policies should be consistently and uniformly applied to all employees, and exceptions to these policies should be considered for religious accommodations on a case-by-case basis.

Karina L. Schrengohst, Esq. specializes exclusively in management-side labor and employment law at Royal, P.C., a woman-owned, boutique, management-side labor and employment law firm, which is certified as a women’s business enterprise with the Massachusetts Supplier Diversity Office and the National Assoc. of Minority and Women Owned Law Firms; (413) 586-2288; [email protected]

Daily News

BOSTON — Business confidence broke a three-month slide during September as Massachusetts employers, particularly in the service sector, discovered newfound optimism in their own business operations.

The Associated Industries of Massachusetts (AIM) Business Confidence Index rose 1.8 points to 55.9 last month, the same level recorded 12 months earlier. The increase was driven by a 3.1-point surge in the Company Index, which reflects overall business conditions at employer companies, and similar jumps in readings based on employment and sales.

The uptick came as the Federal Reserve continued to suggest that the economy is strong enough to raise interest rates before the end of the year.

“Employers remain ambivalent about both the U.S. and national economies ahead of the presidential election, but companies clearly have regained a sense of buoyancy about their own futures,” said Michael Tyler, chief investment officer, Eastern Bank Wealth Management and a member of AIM’s Board of Economic Advisors (BEA). “Large increases in the sales and employment indexes bode well for a Massachusetts economy that already enjoys a 3.9% unemployment rate.”

The AIM Index, based on a survey of Massachusetts employers, has appeared monthly since July 1991. It is calculated on a 100-point scale, with 50 as neutral; a reading above 50 is positive, while below 50 is negative. The Index reached its historic high of 68.5 on two occasions in 1997-98, and its all-time low of 33.3 in February 2009. It has remained above 50 since October 2013.

The sub-indices based on selected questions or categories of employer were mixed during September. The Massachusetts Index, assessing business conditions within the Commonwealth, shed 0.3 points during the month, but gained 2.3 points over the year to 57.0. The U.S. Index of national business conditions remained slightly pessimistic, dropping 0.4 points to 49.2, 1.4 points lower than its level of a year ago. Employers have been more optimistic about the Massachusetts economy than about the national economy for 77 consecutive months.

The Current Index, which assesses overall business conditions at the time of the survey, increased 2.3 points to 55.7 while the Future Index, measuring expectations for six months out, rose 1.1 points to 56.0. The future view is a point higher than it was in September 2015.

The 3.1-point increase in the Company Index reflected a surge of 3.8 points in the Sales Index to 58.1 and a 1.9-point jump in the Employment Index to 54.5. The AIM survey found that nearly 39% of respondents reported adding staff during the past six months, while 19% reduced employment. Expectations for the next six months were stable, with 38% expecting to hire and only 10% downsizing.

Non-manufacturing companies maintain a significantly brighter outlook than manufacturers. The overall Business Confidence Index among non-manufacturers was 61.1 compared to 50.9 for manufacturing companies.

“The uptick in employer assessments of their own prospects comes as welcome news following three consecutive months of declines. At the same time, manufacturers continue to struggle with economic weakness in key export markets,” said Paul Bolger, president, Massachusetts Capital Resource Co. and a BEA member.

AIM President and CEO Richard Lord, also a BEA member, said the 2016 presidential election has become a referendum on the degree to which the economic recovery is benefiting middle-income Americans. He noted that Peter Canellos, executive editor of Politico, told the AIM Executive Forum on Sept. 16 that the legacy of the 2016 campaign will be an ongoing debate about the economic future of blue-collar, middle-class workers who have not felt the benefits of the recovery.

“It is incumbent upon all of us to create an economy that encourages the development of jobs across all sectors to train people effectively for those jobs,” Lord said.

Agenda Departments

Northeast Training Institute

Oct. 4-5: The International Business Innovation Assoc. (InBIA), in partnership with the Assoc. of Cleantech Incubators of New England (ACTION), will host a two-day Northeast Training Institute at the Massachusetts Green High Performance Computing Center in Holyoke. Four courses will be offered for the professional development of incubator managers or those exploring the development of an incubator or accelerator program in their community. Those who should consider attending include  business incubation and acceleration professionals, university administrators and faculty in entrepreneurship, community influencers and chamber of commerce of leaders, and economic-development leaders. Join other participants from around the region for these world-recognized training programs and hear about development plans for the Holyoke Innovation District. Learn more at www.actionnewengland.org. E-mail Joan Popolo at [email protected] with any questions.

Pop-up Galleries and Street Art

Oct. 5: The Springfield Central Cultural District (SCCD) announced it is organizing a blowout for downtown Springfield from 4 to 7 p.m. The district has partnered with 1550 Main Street, New England Public Radio (NEPR), and SilverBrick Lofts to open three galleries in unexpected spaces simultaneously, which it is calling Art Stop. Between the galleries, which will have the typical artist talks, drinks, and appetizers, there will be street performances and other surprises. “We are so excited to throw a party in downtown Springfield,” said SCCD Director Morgan Drewniany. “There’s always a demand for more community-based events, and we’ve been working hard to make this something special.” The SCCD, along with organizing the curation of art in all three spaces, has hired unique buskers to encourage attendees to walk from place to place. There will be activities between the 1550 Plaza and SilverBrick Lofts ranging from student films to speed painting to acoustic, indie, and traditional fiddle music. Inside the galleries, visitors can ask the artists questions one on one and key down from their workday. Art Stop will take place on the same night as the Springfield Public Forum featuring Nancy Lublin, a global nonprofit superstar, which will begin at 6 p.m. Attendees of the gallery walk who show proof that they attended one of the Art Stops will receive a special (and artistic) gift if they attend the forum. A call for art was issued in August from the SCCD, asking local artists interested in selling their work downtown to submit proposals. Art Stop was designed to both activate underutilized community spaces with colorful art, but also create economic opportunity for artists. The Springfield Central Cultural District encompasses an area of the metro center of Springfield, and is membership-based, involving many of the downtown arts institutions. Its mission is to create and sustain a vibrant cultural environment in Springfield.

CSO Spaghetti Dinner

Oct. 5: In celebration of Mental Health Awareness Week, Clinical & Support Options (CSO) Green River House and Quabbin House Programs will host a spaghetti dinner from 5 to 7 p.m. at the Moose Lodge on School Street in Greenfield. CSO believes that mental-health issues are important to address year-round, but highlighting them during Mental Health Awareness Week provides a time for people to come together and share stories of recovery and hope and to spread the message that your total health matters. Program Manager Kim Britt knows how important events like these are to reducing mental-health stigma. “The purpose of this event is to bring awareness and educate the community and to change individuals’ perception about mental illness,” she said. “Individuals who experience mental illness are not what the media portrays. The truth is, one in four adults experience mental illness in America each year. People who experience mental-health challenges are just like you and I. They’re able to lead healthy, meaningful, and productive lives. Although the road to recovery is a journey, recovery is possible.” Raffles, entertainment, and mental-health information will be paired with a traditional spaghetti-dinner menu. The cost is $10 for adults, $5 for kids age 3 and up, and free for children under 3. Tickets are available in advance or at the door. For questions or to purchase tickets, call the Green River House at (413) 772-2181 or Quabbin House at (978) 544-1859.

Square One Tea

Oct. 6: Chez Josef in Agawam will be transformed into a One-derland spectacular for the 11th annual Square One Tea, expected to draw 400 supporters who will celebrate the work that the region’s foremost provider of early learning and family services is providing to thousands of families throughout the Greater Springfield region. “From its humble beginnings as a small gathering in the classroom at our Main Street Children’s Center, it is amazing to see how this very special event has evolved over the years,” said Square One President and CEO Joan Kagan. “Year after year, we look forward to this wonderful opportunity to highlight the work we are doing and the impact that our programs and services have had on the thousands of children and parents who have been served by Square One. It is so gratifying to hear from our guests how much they enjoy being a part of this special day, and it’s always fun to see who is going to have the best hat.” The wearing of hats for women and men has become a great tradition, with a Top Hat Award bestowed upon the wearer of the most elaborate or unusual hat. This year’s event is sponsored by Health New England, Smith & Wesson, BusinessWest, USI, MGM Springfield, the Insurance Center of New England, WMAS, MassLive, and others. Tickets cost $60 each, and tables of 10 are available. To sign up, visit startatsquareone.org. For sponsorship or vendor information, call Andrea Bartlett at (413) 858-3111.

Workshop on Conducting a Workplace Investigation

Oct. 13: In your job, are you responsible for conducting investigations into employee conflicts? Allegations of harassment? Employee theft? If so, Royal, P.C.’s workshop on workplace investigations is for you. Recent state and federal court decisions underscore the importance of conducting thorough investigations. In this workshop, attendees will learn about such topics as selecting an investigator, conducting an effective interview, dealing with confidentiality issues, and taking interim actions. Among those who may be interested in attending are HR professionals, CFOs, CEOs, and anyone in a management position who is responsible for handling investigations. This workshop will apply to the first-time ‘investigator’ as well as the most seasoned ones. The workshop will take place from 8 to 9 a.m. at Royal, P.C., 270 Pleasant St., Northampton. The cost is $30 per person. Mail your payment and make your check payable to Royal, P.C., 270 Pleasant St., Northampton, MA 01060. Advance registration is required, and seating is limited. E-mail Ann-Marie Marcil at [email protected] to register or with any questions about this workshop.

Berkshire Healthcare Harvest Run

Oct. 15: The Berkshire Healthcare Harvest Run will be held at 10 a.m. on the scenic cross-country trails at Paterson Field House at Berkshire Community College (BCC). The event begins with a 5K trail run, including a three-person relay race for those interested, followed by a one-mile Kids’ Race at 10:45 a.m. and a free community cookout offered by Berkshire Healthcare affiliates. All proceeds will benefit the Berkshire Community College nursing program. There will be a “Round the World” dish competition among affiliates of Berkshire Healthcare Systems, including Hillcrest Commons, Williamstown Commons, North Adams Commons, Mt. Greylock Extended Care, Kimball Farms, Fairview Commons, and Linda Manor. The public is invited to sample the entries featuring foods from Germany, France, Greece, Brazil, Poland, and Mexico. Cash prizes will be awarded to the overall male and female 5K finishers and to the top three relay teams. The top three male and female finishers in seven age categories will also be recognized. Ribbons and cider doughnuts will be awarded to all one-mile finishers. Runners are encouraged to bring family members to enjoy the free cookout. Online registration is $25 for all adult racers until Friday, Oct. 14, after which it will be $30. Race-day registration begins at 8:30 a.m. at BCC’s Paterson Field House. The first 150 runners to register for the 5K will receive a free long-sleeve technical shirt. Youth T-shirts — a short-sleeve technical shirt — can be purchased for an additional $5. To register online or for further information, visit www.berkshirecc.edu/harvestrun, or call (413) 236-2185. Printable registration forms are also available. Runners may check in on the day of the race beginning at 8:30 a.m. The Harvest Run’s lead sponsor is Berkshire Healthcare Systems Inc., with additional support from Pittsfield Cooperative Bank and Berkshire Gas Co. Other race sponsors include Berkshire Orthopaedic Associates, Crescent Creamery, David H. Dunlap & Associates, Greylock Federal Credit Union, Macfarlane Office Products, MassMutual Financial Group, McKesson, the Petricca Family, Pittsfield Pipers, and the Roche Associates.

‘Not Talkin’ ’bout Your Generation’

Oct. 20: In 2016, Millennials overtook Baby Boomers as America’s largest generation. And by 2020, it’s estimated that 46% of the U.S. workforce will be millennials. With that in mind, Paragus Strategic IT will host a fun, informative breakfast session called “Not Talkin’ ’bout Your Generation,” which will address how to think young, stay relevant, and keep a business looking toward the future. Speakers will include Dr. Michael Klein, an organizational psychologist who helps businesses make effective hiring decisions, develop managerial skills, and grow trusting and collaborative teams, and author of Trapped in the Family Business; and Paragus CEO Delcie Bean, who presides over a mass of productive Millennials every day. And, as a Millennial himself, he brings some first-hand experience to the table. The event is free and will take place from 8 to 10 a.m. at Paragus, 112 Russell St., Hadley. Come by for breakfast, strong coffee, and good advice. To sign up, visit www.eventbrite.com/e/not-talkin-bout-your-generation-tickets-27725222888.

Western Mass. Business Expo

Nov. 3: Comcast Business will present the sixth annual Western Mass. Business Expo at the MassMutual Center in downtown Springfield, produced by BusinessWest and the Healthcare News. The business-to-business show will feature more than 150 exhibitor booths, educational seminars, breakfast hosted by the Springfield Regional Chamber of Commerce, lunch hosted by BusinessWest, and a day-capping Expo Social. Current sponsors include Comcast Business (presenting sponsor), Express Employment Professionals, Health New England, the Isenberg School of Management at UMass Amherst, Johnson & Hill Staffing Services, MGM Springfield, Wild Apple Design, the Western Mass. Economic Development Council, Savage Arms, the Better Business Bureau, and the Regional Employment Board of Hampden County. The event’s media partners are WMAS, WHMP, and Rock 102/Laser 99.3. Additional sponsorship opportunities are available. Exhibitor spaces are also available; booth prices start at $725. For more information on sponsorships or booth purchase, call (413) 781-8600, ext. 100. For more Expo details as they emerge, visit www.wmbexpo.com.

Briefcase Departments

Springfield Wins Grant from
U.S. Department of Justice

SPRINGFIELD — U.S. Rep. Richard Neal and Springfield Mayor Domenic Sarno recently announced that the city of Springfield has received a grant from the U.S. Department of Justice (DOJ) in the amount of $147,456 to expand communications and technology at the Springfield Police Department, and to increase officer safety and efficiency. The funds were awarded through the Edward Byrne Memorial Justice Assistance Grant (JAG) Program, the primary provider of federal criminal justice assistance to state and local governments. The JAG funds support for a range of program areas, including law enforcement, drug treatment, victim and witness initiatives, and technology-improvement programs. “This important crime-prevention assistance for the city is timely and needed,” Neal said. “I have always said the men and women of the Springfield Police Department deserve the appropriate amount of local, state, and federal resources they need to do their jobs effectively. Each day, they put their lives at risk to protect families and keep our community safe. With these additional funds, they will be able to continue to do their vital and courageous work on the streets of Springfield. In my opinion, Mayor Sarno and Commissioner Barbieri deserve great credit for their efforts to secure this highly competitive grant.” Added Sarno, “Police Commissioner John Barbieri is always looking to do cutting-edge innovative technology initiatives which in turn will continue to enhance the public safety of each and every one of our residents in the city of Springfield. These funds will assist with improving the technology needed to make the Springfield Police Department more efficient and effective in serving the residents of our fine city.” According to the DOJ, the Edward Byrne Memorial Justice Assistance Grant Program allows states and units of local government to prevent and control crime based on their own state and local needs and conditions. Grant funds can used for state and local initiatives, technical assistance, training, personnel, equipment, supplies, contractual support, and information systems for criminal justice, including for any one or more of the following areas: law-enforcement programs; prosecution and court programs; prevention and education programs; corrections and community-corrections programs; drug-treatment and enforcement programs; planning, evaluation, and technology-improvement programs; and crime victim and witness programs (other than compensation). The Springfield Police Department will use the award funds to support information-technology upgrades and purchase protective equipment. The use of this federal assistance meets unfunded needs and expands communications and technology capacity and increases officer safety and efficiency.

Employer Confidence Falls
for Second Straight Month

BOSTON — A resurgent U.S. stock market, better-than-expected job growth, and growing labor-force participation failed to make believers of Massachusetts employers during July as business confidence fell for a second consecutive month. The Associated Industries of Massachusetts (AIM) Business Confidence Index declined one point to 55.1 last month, leaving it more than four full points lower than in July 2015. The confidence reading remained above the 50 mark that denotes an overall positive economic outlook, but optimism dimmed across the board on employment, the Massachusetts economy, and employers’ outlook on their own companies. The index has now declined in three of the past four months. Economists suggest that employers may be caught between the expectation of an expanding U.S. economy and concern about anemic growth and instability overseas. It’s a paradox that has resulted in the stock and bond markets, which usually move in opposite directions, rising in tandem this year. “We see a familiar pattern in what is now the fourth-longest economic expansion since World War II — employers remain optimistic about the state of the economy, but it is an optimism marked by fits and starts and reactions to all sorts of political and economic events,” said Raymond Torto, chair of AIM’s Board of Economic Advisors (BEA) and lecturer at Harvard Graduate School of Design. The AIM Business Confidence Index, based on a survey of Massachusetts employers, has appeared monthly since July 1991. It is calculated on a 100-point scale, with 50 as neutral; a reading above 50 is positive, while below 50 is negative. The index reached its historic high of 68.5 on two occasions in 1997-98, and its all-time low of 33.3 in February 2009. It has remained above 50 since October 2013. Most of the sub-indices based on selected questions or categories of employer declined during July. The Massachusetts Index, assessing business conditions within the Commonwealth, dropped 1.3 points during July and 0.3 points over the year to 57.2. The U.S. Index of national business conditions, in contrast, bucked the downward trend of the past year (in which it dropped 3.0 points) by gaining 1.5 points. Even so, employers have been more optimistic about the Massachusetts economy than about the national economy for 75 consecutive months. The Current Index, which assesses overall business conditions at the time of the survey, fell 0.2 points to 55.3, while the Future Index, measuring expectations for six months out, slid 1.8 points to 54.8. “July marked the first time since September 2015 that employers were more positive about current conditions than those six months from now. It’s something to watch, since confidence drives employer decisions on hiring and investment moving forward,” said Elliot Winer, chief economist for Northeast Economic Analysis Group LLC. “It’s also worth noting that employer confidence in their own companies has declined by 5.8 points, albeit from a high level, during the past 12 months.” Indeed, the three sub-indices bearing on survey respondents’ own operations all weakened. The Company Index, reflecting overall business conditions, fell 1.8 points to 55.9, while the Sales Index lost 1.4 points to 55.6, and the Employment Index dropped 2.0 points to 52.5. The AIM survey found that nearly 39% of respondents reported adding staff during the past six months, while 19% reduced employment. Expectations for the next six months were stable, with 37% expecting to hire and only 10% downsizing. “A tightening labor market is finally beginning to put upward pressure on wage growth as employers compete for skilled workers,” said Michael Goodman, executive director of the Public Policy Center (PPC) at UMass Dartmouth. “Wages rose 2.6% for the 12 months ended in June, the fastest annual growth rate since 2009. While this is welcome news for the state’s working families, whose wages have been stagnant for an extended period, it represents a challenge for those employers with limited pricing power who can expect it to be increasingly difficult and expensive to obtain the labor they need to support expected growth in coming months.” Confidence levels in July were higher in Greater Boston (56.8) than in the rest of the Commonwealth (52.2). Non-manufacturing companies enjoyed a significantly brighter outlook at 58.0 than manufacturing employers, who posted an overall confidence level of 52.6. AIM President and CEO Richard Lord, a BEA member, said employers should take encouragement from the moderate approach to business issues taken by state lawmakers during the two-year legislative session that ended Sunday night. Beacon Hill balanced a difficult budget with no tax increases, passed economic-development and energy legislation, and developed a consensus pay-equity measure that balances the needs of employers and workers. “The Legislature and the Baker administration again showed an understanding of the factors that contribute to business growth and job creation,” Lord said.

Pioneer Valley Home Sales
Down 11.3% in July

SPRINGFIELD — The Realtor Assoc. of Pioneer Valley reported that single-family home sales in July were down by 11.3% in the Pioneer Valley, compared to the same time last year. The median price was up 8.2% to $224,000. In Franklin County, sales were down 26%, and the median price was up 24.7%. Hampden County saw a 7.5% sales decrease, with the median price rising 0.1%. In Hampshire County, sales were down down 15.6%, while the median price rose 8.1%.

Company Notebook Departments

Big E Taps White Lion to
Brew Its Centennial Ale

SPRINGFIELD — White Lion Brewing Co., in collaboration with Williams Distributing and the Student Prince and the Fort, will commemorate the Eastern States Exposition’s 100th anniversary with an exclusive centennial ale. This limited-quantity Kolsch ale will be featured at one of the newest Big E venues from Sept. 16 through Oct. 2: the Wurst Haus, located near the New England Center and the Coliseum, where the Student Prince and the Fort will feature its German menu. “We are happy to share our appetite for delivering quality food and beverage to festival goers that have been supporting the Eastern States Exposition for 100 years,” said Andy Yee, the restaurant’s managing partner. “In our inaugural year, it made sense for us to partner with community-committed companies such as White Lion Brewing and Williams Distributing as a way to further enhance the overall experience.” Heather Gawron, operations and sales manager at White Lion Brewing Co., added that “White Lion is very excited to be part of the centennial celebration and be showcased at New England’s largest fair. To stand with a regional pioneer, the Eastern States Exposition, and two great community partners, Williams Distributing and the Student Prince and Fort restaurant, is a historical moment for our brand. Our brewer, Mike Yates, worked with the Student Prince and Fort restaurant to determine what style would complement the German-themed venue. Fittingly, the beer will be called Eastern States Exposition Centennial Ale: Kolsch. The beer will be a light-bodied and crisp golden ale, brewed with German hops and malts.”

WNEU Named a
College of Distinction

SPRINGFIELD — Western New England University (WNEU) is featured in the 2016-17 edition of the Colleges of Distinction guidebook. Based on the opinions of guidance counselors, educators, and admissions professionals, the guidebook honors colleges that excel in key areas of educational quality and appeal to students’ unique and varied interests. “We place high value on innovation and excellence in order to provide the best possible experience for our students. We challenge students to dream big, take risks, and surprise themselves with all they can accomplish,” said Bryan Gross, vice president for Enrollment. Western New England University serves approximately 4,000 students, including 2,575 undergraduate students, on its main campus in Springfield. In order to qualify for inclusion in the guidebook, Western New England University was evaluated for its performance in four distinct categories: engaged students, great teaching, vibrant communities, and successful outcomes. Guidance counselors and admissions professionals around the country recommended WNEU highly in all four categories. The university was particularly noted for providing an innovative, engaged experience that prepares students for successful careers, active citizenship, and lifelong learning. Western New England University is accredited by the Assoc. to Advance Collegiate Schools of Business International. Fewer than 5% of business programs worldwide are accredited by AACSB International.

Elms College President Announces Retirement

CHICOPEE — Mary Reap, president of the College of Our Lady of the Elms, has announced she will retire in the summer of 2017, according to Cynthia Lyons, chair of the Elms College board of trustees. In accepting Reap’s retirement, Lyons said, “on behalf of the board of trustees, I wish to express our sincere gratitude for all Sr. Mary has given to the College of Our Lady of the Elms during her tenure. Her accomplishments will serve as the firm foundation upon which the future of the college will be built. This year will provide us with the opportunity to celebrate Sr. Mary and her many contributions to our college and our community. Sr. Mary’s guidance, dedication, and vision will leave a lasting legacy on the Elms campus and in the hearts of all who love this college.”
Since arriving at Elms College in 2009, Reap has made a profound impact on both the academic programs and the campus itself. It was her vision, for example, that instituted a successful fund-raising effort for the new Center for Natural and Health Sciences building, which now serves as the crown jewel of the campus.
Reap has also been instrumental in the creation of articulation agreements between Elms College and every community college in Western Mass. and into Worcester County to develop completion programs for adult students. During her tenure, the college also added to its graduate offerings by developing DNP (doctor of nursing practice) and MBA (master of business administration) programs. “We are committed by our mission to carry on the legacy of the Sisters of St. Joseph in as many ways as possible through our thoughts and actions,” Reap explained. “The very fabric of the college is to serve the spiritual, social, and healthcare needs of our dear neighbors as the sisters have done throughout the diocese over so many years.” Reap will remain as president through the academic year, and will assist the trustees in the college’s search for a new president, in addition to other projects related to the development of a Master Campus Plan and strategic refinement of programs and services to meet the needs of the college over the next year and beyond. The board of trustees will form a search committee, and national search firm R.H. Perry and Associates will lead the search for a successor.

Departments People on the Move

Robinson Donovan, P.C., a full-service law firm based in Springfield, announced that seven attorneys were honored by The Best Lawyers in America© for 2017. They are:

• Attorney Jeffrey Roberts, Managing Partner at the firm, in the practice area of corporate law and trust and estates. Roberts graduated from Colgate University (Bachelor of Arts, 1968) and Georgetown University (Juris Doctor, 1974).

• Attorney Jeffrey L. McCormick, a Partner at the firm, in the practice areas of personal injury litigation — defendants and personal injury litigation — plaintiffs. He graduated from the University of Massachusetts (Bachelor of Arts, 1970 and Master of Education, 1971) and Seton Hall University (Juris Doctor, 1975).

• Attorney James F. Martin, a Partner at the firm, in the practice areas of franchise law and real estate law. Martin attended Georgetown University (Bachelor of Arts, 1975 and Juris Doctor, 1978).

• Attorney Nancy Frankel Pelletier, a Partner at the firm, in the practice area of personal injury litigation — defendants. Notably, she was named a 2017 Best Lawyers in America© Lawyer of the Year, for her practice of personal injury litigation in Springfield. Pelletier is a graduate of Boston College (Bachelor of Arts, 1981) and George Washington University (Juris Doctor, 1984).

• Attorney Patricia M. Rapinchuk, a Partner at the firm, for her practice in employment law and management in Springfield. She graduated from Mount Holyoke College (Bachelor of Arts, 1979) and the University of Connecticut (Juris Doctor, 1989).

• Attorney Carla W. Newton, a Partner at the firm, in the practice area of family law. Newton is a graduate of Lesley College (Bachelor of Arts, 1972), Suffolk University (Juris Doctor, 1980) and Boston University (Master of Laws, 1990).

• Attorney Richard M. Gaberman, of Counsel for Robinson Donovan, P.C., in the practice areas of corporate law, real estate law, tax law and trusts and estates. He is a graduate of the University of Massachusetts (Bachelor of Business Administration, 1960), Boston College (Bachelor of Laws, 1963) and Boston University (Master of Laws in Taxation, 1968).

Since it was first published in 1983, Best Lawyers® has become universally regarded as the definitive guide to legal excellence. Best Lawyers is based on an exhaustive peer-review survey. Over 79,000 leading attorneys are eligible to vote and more than 12 million votes have been received to date on the legal abilities of lawyers in their practice areas. Lawyers are not required or allowed to pay a fee to be listed; therefore, inclusion in Best Lawyers is considered a singular honor. Corporate Counsel magazine has called Best Lawyers “the most respected referral list of attorneys in practice.”

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The Gaudreau Group Insurance and Financial Services Agency announced that Judy Davis has joined its Employee Benefits team. Davis has more than 25 years of experience in the corporate employee benefits industry, with a focus on designing and implementing benefits plans and services for organizations large and small.

She joins The Gaudreau Group after having spent 11 years as Vice President of Sales in the Employee Benefits Division at Insurance Center of New England in Agawam.  Prior to her time at Insurance Center, Davis was Vice President of Employee Benefits at Banknorth (now USI) Insurance Agency in Springfield.

“I’m very proud to have joined an organization that exemplifies the same high standards of exceptional customer service and integrity that I have provided my clients for over 25 years,” says Davis.

Jules Gaudreau, President of The Gaudreau Group added, “Judy is a great addition to our industry-leading Employee Benefits division. With the largest staff in the region, robust compliance programs, and high-tech employer and employee software solutions on her side, Judy will deliver real, impactful results to our clients.”

Davis is the recipient of several accolades and awards, including the 2013-2014 Top Woman in Insurance in the “Top 25 Women to Watch” in Western Mass., as well as the 2015 “Friend of Stavros” award from Stavros Center for Independent Living in Amherst, MA.  She has served on several Chamber of Commerce boards and committees in the Western Mass. area.

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Spherion Staffing Services, a local recruiting, staffing, and workforce-solutions provider, recently honored West Springfield franchise owner Brian Houle with the company’s 2016 Excellence in Safety Award. The annual award recognizes the Spherion owner who maintains the lowest workplace-injury rate among placed employees during the previous year and consistently demonstrates a safety-first mentality. Through an emphasis on safety protocols and a commitment to ensuring employees understand and adhere to workplace regulations, Houle and his team improved their year-over-year injury frequency rate by nearly 20%. Houle frequently participates in panels and calls to relay new safety-improvement best practices, and implements new strategies to ensure compliance with changing legislative regulations. “Ensuring the safety of our employees is of paramount importance to Spherion, and Brian Houle epitomizes our commitment to providing a secure a comfortable work environment,” said Sandy Mazur, division president of Spherion. “Brian and his team go above and beyond to identify opportunities to drive even greater workplace efficiency through safety. We are thrilled to honor their accomplishments and willingness to lead by example in achieving exceptional customer service.” Houle joined Spherion in 2013, and has since grown the West Springfield branch to include a team of four dedicated staffing and recruiting experts.

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Jeffrey Lomma

Jeffrey Lomma

The Springfield Regional Chamber of Commerce announced that Jeffrey Lomma has joined the chamber team as member services director. He will be responsible for ensuring the continuous and steady growth of the chamber’s membership by building and maintaining a comprehensive and aggressive membership recruitment, retention, and service program. He will also develop and manage programs and services that grow member businesses, service member needs, and increase the overall value offered to members. Lomma comes to the chamber with nearly 10 years of experience in sales, business development, and customer service. As a former Springfield Regional Chamber ambassador and past treasurer for the North Central Connecticut Chamber of Commerce, he is well-versed in chamber management and member services. Lomma has been with Westfield Bank since 2007, most recently serving as a branch manager. Among his many client relationship responsibilities, he worked with local community members and nonprofits to support community-reinvestment initiatives and played a pivotal role in growing the location’s portfolio. Lomma also served as a business specialist for the bank, where he helped lead the small-business sales-training program, managed customer relationships, and assisted in opening a banking center in a new market in Enfield, Conn. A former board member with the Springfield Performing Arts Development Corp. and the Springfield Hockey Heritage Society, and committee member with the Young Professionals Society of Greater Springfield, Lomma currently serves as a member of the board of directors for Junior Achievement of Western Massachusetts and on the Greater Springfield Senior Services Money Management Program Advisory Council. He holds a bachelor’s degree in business administration from Western New England University.

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Skoler, Abbott & Presser, P.C., a labor and employment law firm serving employers in the greater Springfield area, today announced that four attorneys were honored by The Best Lawyers in America© for 2017:

• Ralph F. Abbott Jr. was listed in Best Lawyers in the categories of Arbitration, Employment Law — Management, Labor Law — Management, and Mediation. A partner since 1975, Abbott is known throughout the legal community for his work representing management in labor relations and employment-related matters, providing employment-related advice to employers, assisting clients in remaining union-free, and representing employers before the National Labor Relations Board (NLRB). Abbott also has numerous credits as an author, editor, and teacher, and a record of civic and community involvement. He has been selected by his peers for inclusion in Best Lawyers consecutively, since 1989.

• Jay Presser, was listed in Best Lawyers in the categories of Employment Law — Management, Labor Law — Management, and Litigation — Labor and Employment law. Presser has more than 35 years of experience litigating employment cases. He has successfully defended employers in civil actions and jury trials and handled cases in all areas of employment law, including discrimination, sexual harassment, wrongful discharge, wage hour, FMLA, ERISA and defamation. He has won appeals before the Supreme Judicial Court and the First and Second Circuit Courts of Appeals and represented employers in hundreds of arbitration cases arising under collective bargaining agreements. He has been selected by his peers for inclusion in Best Lawyers every year since 1991.

• John Glenn was listed in Best Lawyers in the categories of Arbitration, Employment Law — Management, and Labor Law — Management. He has been a partner of the firm since 1979 and spent his career representing management in labor relations and employment-related matters. In addition to providing employment-related advice to employers, he assists clients in remaining union-free and represents employers before the National Labor Relations Board (NLRB). He has extensive experience negotiating collective bargaining agreements, representing employers at arbitration hearings and before state and federal agencies. Prior to joining Skoler, Abbott & Presser, Glenn was employed by the National Labor Relations Board in Cincinnati, Ohio. He has served as an adjunct professor of labor law at Western New England University School of Law and is a member of the American Academy of Hospital Attorneys. He has been selected by his peers for inclusion in Best Lawyers repeatedly, since 1995.

• Timothy Murphy was listed in Best Lawyers in the categories of Employment Law — Management, Labor Law — Management, and Litigation — Labor and Employment. A partner in the firm, Murphy joined Skoler, Abbott & Presser after serving as general counsel to an area labor union and serving as an assistant district attorney for the Hampden County District Attorney’s Office. His practice includes labor relations and employment litigation, as well as employment counseling. A native of the Springfield area, Murphy is a graduate of the Western New England University School of Law. He is a frequent contributor to business and human resource publications and a contributing author to the Massachusetts Employment Law Letter. He has been selected by his peers and listed by Best Lawyers every year since 2013, and was named the Best Lawyers 2015 labor and employment law “Lawyer of the Year” in Springfield.

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Two Sullivan Hayes & Quinn, LLC attorneys have been named Lawyer of the Year for 2017 by The Best Lawyers In America. Selection, which is based on professional evaluations by other attorneys, honors only one attorney in each professional practice area and community. Meghan Sullivan is Lawyer of the Year for Labor Law – Management, the fifth year in the past six years that she has been selected for that honor. Gordon Quinn was honored for Litigation – Labor and Employment. Additionally, Sullivan’s accomplishments for clients resulted in her being named to The Best Lawyers in America for Employment Law – Management and Labor Law – Management and Litigation – Labor and Employment. Quinn was selected by The Best Lawyers in America for his work in Employment Law – Management and Labor Law – Management, and Litigation – Labor and Employment. Again named to The Best Lawyers In America was Fred Sullivan, who has now been included for more than 20 consecutive years.  He was named for his work in Employment Law – Management and for Labor Law – Management. Sullivan Hayes & Quinn represents employers in a variety of Western Mass. industries and throughout the Northeast in employment- and labor-law issues.

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Stephan Chase, president of Fuel Services Inc. in South Hadley, was recently re-elected to serve a second two-year term as Massachusetts state director of the National Propane Gas Assoc. (NPGA) board. Chase has been President of Fuel Services for more than 25 years. The company has evolved over the years, adding additional service areas and new fuels to the mix. His commitment to the propane industry extends to educating consumers on the benefits of this type of energy. He is also an active board member and the incoming secretary for the New England Propane Gas Assoc., a board member of the BBB of Central and Western MA, and a Navy veteran, having served on the USS Little Rock. “As the leader in the fuel industry in Western Massachusetts, I am honored to be re-elected as the Massachusetts state director for the NPGA. It is a position I accept with great pride,” Chase said. Richard Roldan, president and CEO of NPGA, addeed that Chase’s re-election is evidence of his support and desire to continue to actively participate in the work of the NPGA. “His service to the association is greatly appreciated,” Roldan said. The National Propane Gas Assoc. is the national trade association representing the U.S. propane industry. Its memberships include small businesses and large corporations engaged in retail marketing of propane gas and appliances. Currently, the NPGA consists of approximately 2,800 memberships from companies in all 50 states.

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Fourteen lawyers from area law firm Bulkley Richardson were recently selected by their peers for inclusion in The Best Lawyers in America® 2017.

Bulkley Richardson had the most honorees of any law firm in Springfield, with 12 of its 14 selected lawyers based in its Springfield office.

Three of the firm’s honorees were also named Springfield “Lawyer of the Year” in specific practice areas:

• William Hart was named the Best Lawyers® 2017 Springfield Trusts and Estates “Lawyer of the Year”;

• John Pucci was named the Best Lawyers® 2017 Springfield Criminal Defense (White-Collar) “Lawyer of the Year.” Pucci was also recognized in the area of Criminal Defense (General Practice); and

• Ellen Randle was named the Best Lawyers® 2017 Springfield Family Law “Lawyer of the Year.”

The following Bulkley Richardson lawyers were also selected for the 2017 edition of Best Lawyers®:

• Peter Barry — Construction Law;

• Michael Burke — Medical Malpractice Law (Defendants); Personal Injury Litigation (Defendants);

• Mark Cress — Bankruptcy and Creditor Debtor Rights/Insolvency and Reorganization Law; Corporate Law;

• Francis Dibble Jr. — Bet-the-Company Litigation; Commercial Litigation; Criminal Defense (White-Collar); Litigation (Antitrust, Labor and Employment, Securities);

• Daniel Finnegan — Administrative/Regulatory Law; Litigation (Construction);

• Robert Gelinas — Personal Injury Litigation (Defendants);

• Kevin Maynard — Commercial Litigation; Litigation (Banking and Finance, Construction);

• David Parke — Corporate Law;

• Melinda Phelps — Medical Malpractice Law (Defendants); Personal Injury Litigation (Defendants);

• Donn Randall — Commercial Litigation;

• Ronald Weiss — Corporate Law; Mergers and Acquisitions Law; Tax Law

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Keith Minoff was recently selected by his peers for inclusion in the 2017 Edition of The Best Lawyers in America in the areas of commercial litigation and corporate law. Minoff represents businesses and individuals throughout Western Massachusetts in the areas of business litigation and employment law.

He received his law degree with honors from George Washington University in 1983 and has been a practicing attorney for more than 30 years. Minoff maintains a law office in downtown Springfield.

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Bacon Wilson announced that four partners have been selected by their peers for inclusion in The Best Lawyers in America© 2017.

Michael Katz was selected for bankruptcy and reorganization, Paul Rothschild for plaintiff’s litigation, Jeffrey Fialky for commercial and finance, and Stephen Krevalin received the honor for family law for the fifth consecutive year.

Founded in 1895, Bacon Wilson, P.C. is one of the largest firms in the Pioneer Valley, with 42 lawyers, and approximately 60 paralegals, administrative assistants, and support staff. The firm’s offices are located in Springfield, Amherst, Northampton, and Westfield.

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The board of directors of the Professional Women‘s Chamber (PWC), a division of the Springfield Regional Chamber, has elected its officers to lead the division: Laurie Cassidy as President; Tracy Sicbaldi as Acting Vice President; Caron LaCour as Treasurer; Jeannie Filomeno as Assistant Treasurer; and Liz Rappaport as secretary. Janet Casey serves as Past President.

Cassidy is the executive director of the West Springfield Council on Aging/Senior Center and has served in that position since 2010. Prior, she served with the Greater Springfield Senior Services as its area agency on aging director and its regional ombudsman director. She has extensive volunteer experience, currently serving as a member of the Sisters of Providence Health System Board of Trustees, Mary’s Meadow Board of Trustees, West Springfield commission on Disabilities, and West Springfield Garden Club. She is also the secretary and treasurer of the West Springfield Emergency Planning Committee and Medical Reserve Corps and associate member of the West Springfield Veterans Council. She has been a member of the PWC since 2011.

Sicbaldi is an accountant with Overland Solutions Inc. and has more than 30 years of banking experience and six years as a municipal treasurer. She joined the PWC in 2006 and has served as its treasurer, vice president, and president.

LaCour is a Certified Public Accountant working with Burkhart Pizzanelli P.C. She focuses on taxation of individuals, businesses and nonprofit corporations. This is LaCour’s first term on the PWC board and is active on its scholarship, woman of the year and program committees. She is also actively involved with Rays of Hope and the Red Thread Network.

Filomeno is the human resource manager at Marcotte Ford Sales, Inc., her family business where she has worked since graduating college. She has served on the PWC board for three terms, served as the co-chair of its mentoring program and is a member of its scholarship committee.

Rappaport is a third-generation property manager at Century Investment Company.  Prior to joining the family business, she served in a marketing and brand management role at WF Young.  In addition to the PWC, Rappaport is actively involved with the Jimmy Fund taking a leadership role in several fund-raising activities each year.

Casey, principal and founder of Marketing Doctor, served as the PWC president for the past two years.

Board members Jacquelyn Bangs, senior account manager for EMC; Marikate Murren, director, training and workforce development for MGM Springfield; and Gillian Palmer, business development and group sales coordinator for the Eastern States Exposition, will round out the executive committee.

The PWC supports the female professional through networking opportunities, provides scholarships for nontraditional students returning to the workforce and mentors students through a partnership with Springfield Technical Community College.

•••••

VertitechIT, a nationally known healthcare leader in the design and implementation of hyper-converged network architecture, has promoted Gerry Gosselin to the position of Vice President, Engineering. Having formerly served as the company’s Director of Technical Operations, Gosselin brings with him more than eighteen years of programming and network engineering experience.

“Gerry’s wealth of early experience as a programmer shines through in his infrastructure design skills,” said VertitechIT Chief Operations Officer Gregory Pellerin.  “As health system IT departments across the country adopt a software-defined approach to networking and storage, we’re confident that Gerry will further our leadership position in the industry.”

Gosselin will oversee VertitechIT’s team of senior engineers and architects in determining technology, scope, and level of effort for all company projects. He joined the company in 2013 and has developed high-level IT experience in network engineering, monitoring and management, virtualization, system administration, and systems integration.

•••••

Link to Libraries Inc. announced the addition of new members to its executive board:

• Gail Baquis is a graduate of the University of Maine with a degree in journalism. She has been a volunteer with Link to Libraries since its inception in 2008 and has been the project director for the LTL Read Aloud programs and the RAP – Reading Any Place for Homeless Youth program.

• Tammy Trudeau is a graduate of University of Massachusetts.  She has been involved with numerous fund raising events for Link to Libraries and other local organizations.

• Kelly Dawson, CPA, Audit Manager for Meyers Brothers Kalicka, P. C. She received her Bachelor of Science in Biology from Massachusetts Institute of Technology. She also holds a Master of Business Administration from the University of Massachusetts. Her professional affiliations include the American Institute of Certified Public Accountants and Massachusetts Society of Certified Public Accountants.

• Amy Scott is the Founder of the marketing firm Wild Apple Design Group in Wilbraham and is best know for website design success in non-profit, education and for profit sectors. She is a BusinessWest Forty Under 40 Alum.

• Laura McCarthy, Attorney is an associate at Bacon Wilson, P. C. where she practices bankruptcy, corporate law, commercial and residential real estate and other transactional matters. She is a graduate of Boston University School of Law.

• Dr. Jennifer Stratton has been teaching students from the kindergarten to graduate level for more than 15 years. She is certified as a reading specialist and holds a doctoral degree from AIC in education. In addition to teaching, Jen hosts a blog (JenStratton.com) where she shares the sports stories of athletes who play adaptive sports and authors children’s books about Paralympians.

Daily News

NORTHAMPTON — “Pedalmotion for Locomotion” is a pedal-boat racing event scheduled for Saturday, Sept. 17 from noon to 5 p.m. at Willow Lake at Look Park to raise funds in support of the purchase of the new locomotive at Look Park.

Over the past 32 years, the 1853 Huntington replica locomotive has logged over 400,000 miles to the delight of nearly 2 million visitors. Unfortunately, the locomotive has reached the end of its journey and has recently been replaced by a new model so that generations can continue to enjoy this special experience. The cost of this train was well over $200,000.

Teams of two will depart from the dock at Willow Lake with the hopes of setting the best time of the day in a variety of different categories. Teams may also choose to take a more leisurely trip if they so desired. All participants will receive free entry into the park on event day, a cookout hosted by Local Burger, and a commemorative water bottle.

To participate, sign up at www.runreg.com/pedalmotion. Participants must be 18 years old to be a pedaler, but children may accompany an adult, as all the pedal boats seat four.

Anyone interested in sponsorship opportunities in support of this event, or who has any event questions, should contact Greg Malynoski, Director of Development, at (413) 727-8457 or [email protected].

Daily News

SPRINGFIELD — Western New England University (WNEU) is featured in the 2016-17 edition of the Colleges of Distinction guidebook. Based on the opinions of guidance counselors, educators, and admissions professionals, the guidebook honors colleges that excel in key areas of educational quality and appeal to students’ unique and varied interests.

“We place high value on innovation and excellence in order to provide the best possible experience for our students. We challenge students to dream big, take risks, and surprise themselves with all they can accomplish,” said Bryan Gross, vice president for Enrollment. “This recognition affirms that our distinctive best practices are effective and achieve outstanding results for our graduates.”

Western New England University serves approximately 4,000 students, including 2,575 undergraduate students, on its main campus in Springfield.

In order to qualify for inclusion in the guidebook, Western New England University was evaluated for its performance in four distinct categories: engaged students, great teaching, vibrant communities, and successful outcomes. Guidance counselors and admissions professionals around the country recommended WNEU highly in all four categories. The university was particularly noted for providing an innovative, engaged experience that prepares students for successful careers, active citizenship, and lifelong learning.

Western New England University is accredited by the Assoc. to Advance Collegiate Schools of Business International. Fewer than 5% of business programs worldwide are accredited by AACSB International.

Daily News

SPRINGFIELD — Skoler, Abbott & Presser, P.C., a labor and employment law firm serving employers in the greater Springfield area, today announced that four attorneys were honored by The Best Lawyers in America© for 2017:

  • Ralph F. Abbott Jr. was listed in Best Lawyers in the categories of arbitration, employment law — management, labor law — management, and mediation. A partner since 1975, Abbott is known throughout the legal community for his work representing management in labor relations and employment-related matters, providing employment-related advice to employers, assisting clients in remaining union-free, and representing employers before the National Labor Relations Board (NLRB). Abbott also has numerous credits as an author, editor, and teacher, and a record of civic and community involvement. He has been selected by his peers for inclusion in Best Lawyers consecutively, since 1989.
  • Jay M. Presser, was listed in Best Lawyers in the categories of employment law — management, labor law — management, and litigation — labor and employment law. Presser has more than 35 years of experience litigating employment cases. He has successfully defended employers in civil actions and jury trials and handled cases in all areas of employment law, including discrimination, sexual harassment, wrongful discharge, wage hour, FMLA, ERISA and defamation. He has won appeals before the Supreme Judicial Court and the First and Second Circuit Courts of Appeals and represented employers in hundreds of arbitration cases arising under collective bargaining agreements. He has been selected by his peers for inclusion in Best Lawyers every year since 1991.
  • John H. Glenn was listed in Best Lawyers in the categories of arbitration, employment law — management, and labor law — management. He has been a partner of the firm since 1979 and spent his career representing management in labor relations and employment-related matters. In addition to providing employment-related advice to employers, he assists clients in remaining union-free and represents employers before the National Labor Relations Board (NLRB). He has extensive experience negotiating collective bargaining agreements, representing employers at arbitration hearings and before state and federal agencies. Prior to joining Skoler, Abbott & Presser, Glenn was employed by the National Labor Relations Board in Cincinnati, Ohio. He has served as an adjunct professor of labor law at Western New England University School of Law and is a member of the American Academy of Hospital Attorneys. He has been selected by his peers for inclusion in Best Lawyers repeatedly, since 1995.
  • Timothy F. Murphy was listed in Best Lawyers in the categories of employment law — management, labor law — management, and litigation — labor and employment. A partner in the firm, Murphy joined Skoler, Abbott & Presser after serving as general counsel to an area labor union and serving as an assistant district attorney for the Hampden County District Attorney’s Office. His practice includes labor relations and employment litigation, as well as employment counseling. A native of the Springfield area, Murphy is a graduate of the Western New England University School of Law. He is a frequent contributor to business and human resource publications and a contributing author to the Massachusetts Employment Law Letter. He has been selected by his peers and listed by Best Lawyers every year since 2013, and was named the Best Lawyers 2015 labor and employment law “Lawyer of the Year” in Springfield.

Since it was first published in 1983, Best Lawyers has become universally regarded as the definitive guide to legal excellence. Best Lawyers is based on an exhaustive peer-review survey. Over 79,000 leading attorneys have cast more than 12 million votes to date on the legal abilities of other lawyers in their practice areas. Lawyers are not required or allowed to pay a fee to be listed; inclusion in Best Lawyers is considered a singular honor. Corporate Counsel magazine has called Best Lawyers “the most respected referral list of attorneys in practice.”

Daily News

BOSTON — A resurgent U.S. stock market, better-than-expected job growth, and growing labor-force participation failed to make believers of Massachusetts employers during July as business confidence fell for a second consecutive month.

The Associated Industries of Massachusetts (AIM) Business Confidence Index declined one point to 55.1 last month, leaving it more than four full points lower than in July 2015. The confidence reading remained above the 50 mark that denotes an overall positive economic outlook, but optimism dimmed across the board on employment, the Massachusetts economy, and employers’ outlook on their own companies. The index has now declined in three of the past four months.

Economists suggest that employers may be caught between the expectation of an expanding U.S. economy and concern about anemic growth and instability overseas. It’s a paradox that has resulted in the stock and bond markets, which usually move in opposite directions, rising in tandem this year.

“We see a familiar pattern in what is now the fourth-longest economic expansion since World War II — employers remain optimistic about the state of the economy, but it is an optimism marked by fits and starts and reactions to all sorts of political and economic events,” said Raymond Torto, chair of AIM’s Board of Economic Advisors (BEA) and lecturer at Harvard Graduate School of Design.

The AIM Business Confidence Index, based on a survey of Massachusetts employers, has appeared monthly since July 1991. It is calculated on a 100-point scale, with 50 as neutral; a reading above 50 is positive, while below 50 is negative. The index reached its historic high of 68.5 on two occasions in 1997-98, and its all-time low of 33.3 in February 2009. It has remained above 50 since October 2013.

Most of the sub-indices based on selected questions or categories of employer declined during July. The Massachusetts Index, assessing business conditions within the Commonwealth, dropped 1.3 points during July and 0.3 points over the year to 57.2. The U.S. Index of national business conditions, in contrast, bucked the downward trend of the past year (in which it dropped 3.0 points) by gaining 1.5 points. Even so, employers have been more optimistic about the Massachusetts economy than about the national economy for 75 consecutive months.
The Current Index, which assesses overall business conditions at the time of the survey, fell 0.2 points to 55.3, while the Future Index, measuring expectations for six months out, slid 1.8 points to 54.8.

“July marked the first time since September 2015 that employers were more positive about current conditions than those six months from now. It’s something to watch, since confidence drives employer decisions on hiring and investment moving forward,” said Elliot Winer, chief economist for Northeast Economic Analysis Group LLC. “It’s also worth noting that employer confidence in their own companies has declined by 5.8 points, albeit from a high level, during the past 12 months.”

Indeed, the three sub-indices bearing on survey respondents’ own operations all weakened. The Company Index, reflecting overall business conditions, fell 1.8 points to 55.9, while the Sales Index lost 1.4 points to 55.6, and the Employment Index dropped 2.0 points to 52.5.
The AIM survey found that nearly 39% of respondents reported adding staff during the past six months, while 19% reduced employment. Expectations for the next six months were stable, with 37% expecting to hire and only 10% downsizing.

“A tightening labor market is finally beginning to put upward pressure on wage growth as employers compete for skilled workers,” said Michael Goodman, executive director of the Public Policy Center (PPC) at UMass Dartmouth. “Wages rose 2.6% for the 12 months ended in June, the fastest annual growth rate since 2009. While this is welcome news for the state’s working families, whose wages have been stagnant for an extended period, it represents a challenge for those employers with limited pricing power who can expect it to be increasingly difficult and expensive to obtain the labor they need to support expected growth in coming months.”

Confidence levels in July were higher in Greater Boston (56.8) than in the rest of the Commonwealth (52.2). Non-manufacturing companies enjoyed a significantly brighter outlook at 58.0 than manufacturing employers, who posted an overall confidence level of 52.6.

AIM President and CEO Richard Lord, a BEA member, said employers should take encouragement from the moderate approach to business issues taken by state lawmakers during the two-year legislative session that ended Sunday night. Beacon Hill balanced a difficult budget with no tax increases, passed economic-development and energy legislation, and developed a consensus pay-equity measure that balances the needs of employers and workers.

“The Legislature and the Baker administration again showed an understanding of the factors that contribute to business growth and job creation,” Lord said. “We give particular credit to House Speaker Robert DeLeo, who forged meaningful compromises on pay equity, non-compete agreements, and other key issues.”

Daily News

SPRINGFIELD — The J.D. Power 2016 U.S. Home Improvement Retailer Store Satisfaction Study ranked Ace Hardware “Highest in Customer Satisfaction among Home Improvement Retail Stores” for the 10th year in a row. Ace has captured this ranking every year since J.D. Power began surveying the home-improvement industry a decade years ago.

The J.D. Power study is based on responses from nearly 2,995 consumers who purchased home-improvement products or services in the previous 12 months. Ace Hardware ranked highest among major retailers with an overall satisfaction index score of 810 on a 1,000-point scale. According to consumers, Ace performs particularly well in the categories of staff and service, as well as store facility.

The score is based on performance in five areas: merchandise, price, sales and promotions, staff and service, and store facility.

“Given the impressive list of retailers with which we compete, in no way do we take our tenth consecutive J.D. Power award for granted,” said John Venhuizen, president and CEO of Ace Hardware Corp. “My grateful and sincere thanks go to the consumers who have honored us with this award, the Ace team who never ceases to amaze me, and, most importantly, our frontline, red-vested heroes who so passionately serve our customers.”

Rocky’s Ace Hardware, a family-owned business founded in 1926, operates 35 neighborhood-based stores in six states. The Rocky’s team members have been trained and certified in areas of customer service and product knowledge, assuring each and every customer a superior shopping experience.

“I am proud that our store team members have accomplished this kind of consecutive consistency and excellence for the 10th year in a row,” said Rocco Falcone II, president and CEO. “Our mission is to be the hardware store of choice in the markets we serve; this award recognizes our past achievements and helps us strive to earn the ranking in future years. As we celebrate our 90th year in business, I sincerely thank our loyal customers, as without them, none of this would be possible.”

Agenda Departments

Wine and Canvas Event

July 21: Charlene Manor Extended Care Facility in Greenfield will host a Wine and Canvas event from 6 to 9 p.m. During the event, an artist will guide participants through the re-creation of a selected work of art. Canvas, paint, brushes, and other supplies are provided. Registration is $20, discounted from the normal price, and includes two glasses of wine. Participants must be 21 or older. Those interested may RSVP to (413) 774-3724, ext. 248 by Thursday, July 14. Charlene Manor, located at 130 Colrain Road in Greenfield, is a nonprofit organization that provides short-term rehabilitation, long-term skilled nursing care, respite care, specialized Alzheimer’s and dementia care, and hospice services. For more information, visit www.charlenemanor.org.

Indian Motocycle Day

July 24: The Springfield Museums will present its seventh annual Indian Motocycle Day from 9 a.m. to 3 p.m., the continuation of a long-standing tradition honoring the classic motorcycles that were manufactured in the city from 1901 to 1953. Last year, more than 1,000 people attended the event, which featured more than 60 classic Springfield-built Indians owned by local collectors. The event is sponsored by Sampson Funeral Home and AAA Pioneer Valley; the media sponsor is Rock 102 WAQY. MassMutual is the 2016 season supporter of the Springfield Museums. The museums re-established the Indian Day tradition in 2010 after a five-year hiatus. From 1970 until 2005, the event was held at the now-closed Indian Motocycle Museum on Hendee Street in Springfield, which was owned by Esta Manthos and her late husband, Charlie. In 2007, Esta Manthos donated their extensive collection of Indian motocycles, artifacts, and memorabilia to the Springfield Museums, where they are now on view in the Lyman & Merrie Wood Museum of Springfield History. This year’s Indian Day will pay tribute to Augusta and Adeline Van Buren in honor of the 100th anniversary of their historic cross-country ride. In 1916, the sisters became the first women to cross the continental U.S., each on their own Indian Powerplus motorcycle built in Springfield. Along their eventful 60-day, 5,500-mile journey from Brooklyn to San Francisco, they became the first women to reach the 14,115-foot summit of Pike’s Peak. The two were inducted into the American Motorcyclist Assoc. Hall of Fame in 2002, as well as the Sturgis Motorcycle Museum & Hall of Fame in 2003. Springfield Museums is also celebrating the centennial of this groundbreaking event in its exhibit “Crossing the Country to Cross Barriers: The Van Buren Sisters Ride into History,” which will feature photographs, news articles, and rare memorabilia detailing the sisters’ courageous trip. In addition to the motorcycles on display, there will be a variety of vendors, food, and beverages, music provided by Rock 102 and a local DJ, and the awarding of trophies for the best Indians in a variety of categories. Commemorative T-shirts will be available for purchase. Anyone bringing a pre-1953 Indian will receive a free admission pass plus a commemorative Indian Day button. Exhibitors, and especially vendors, are encouraged to pre-register by calling (413) 263-6800, ext. 304. Admission to the event is $10 for adults, $5 for children ages 3-17, and includes access to the Wood Museum of Springfield History and the Indian Motocycle Collection. The event is free for members or with paid museum admission.

Lean LaunchPad Weekend

July 29-31: In today’s competitive market, startups and small businesses need all the help they can get. The Center for Entrepreneurial Leadership at Elms College will hold a Lean LaunchPad weekend to help startups identify the specific problems their products or services can solve for customers. The weekend-long workshop, titled “Creating Customers and Value,” will help businesses fail less, save money, and discover target customers and ideal business models. The Lean LaunchPad weekend course combines hands-on experience, customer interaction, and business fundamentals to entrepreneurship. Participants will dive deep into the ‘value-proposition canvas’ to understand product market fit; they will also learn how to turn ideas into statements that convince customers to buy. The events will begin with a 5:30 to 9:30 p.m. session on Friday, July 29, and run from 9 a.m. to 4:30 p.m. on Saturday and Sunday, July 30 and 31. The workshop will include an “Idea Jam,” a look at business pitch concepts, team formation, networking, in-depth exploration of the value-proposition canvas, hands-on development of customer-value creation, an overview of market size and customer segments, and a business-pitch competition. The facilitators for the Startup Lean Weekend will be Jeremy Casey and Rick Plaut. Casey started Name Net Worth, a software startup company, in Springfield in 2014. His background as a serial networker, commercial lender, and communicator was the springboard to his transition from corporate America to entrepreneurship. He was president of the Young Professional Society of Greater Springfield (YPS), which was in its infancy when he joined. Over five years, he grew the board of directors and the membership, and has helped make YPS the top membership organization for young professionals in the region. He has conducted workshops with many high schools and colleges in the Northeast, and has mentored many startup organizations through Valley Venture Mentors, helping them get their businesses started and providing ongoing feedback as they grow. Plaut became an entrepreneur in 2009 after 30 years as a corporate ‘intrapreneur,’ developing new products, customers, markets, and businesses. Currently founding his third enterprise, he is a partner in InCommN and was a partner at Universal Quality Machine. He and his partners at InCommN teach the principles of Lean LaunchPad to entrepreneurs, nonprofits, and businesses with a need for quick growth in new markets. He also shares the tools of Lean LaunchPad and the Business Model Canvas with students at a number of local colleges, including Smith, Elms, and UMass. He is also a mentor and facilitator for early-stage startups at Valley Venture Mentors, and is a board member and mentor for a variety of early-stage enterprises. The cost is $250 per person or $150 for Elms alumni.

Daily News

BOSTON — A month of economic uncertainty punctuated by weak U.S. job growth and the United Kingdom’s impending exit from the European Union drove Massachusetts employer confidence lower during June.

The Associated Industries of Massachusetts (AIM) Business Confidence Index fell 1.6 points to 56.1 as employers took an increasingly bearish view of the U.S. economy. At the same time, the confidence reading remained comfortably above the 50 mark that denotes an overall positive economic outlook. Taken quarterly, confidence rose from 55.8 during the first three months of the year to 56.7 during April, May, and June.

The June survey of employers overlapped by a few days the landmark vote in Great Britain to leave the European Union, an outcome that caused financial gyrations and concern about U.S. exports in the face of a rising dollar. The confidence readings also came in the wake of the slowest pace of job creation in the U.S. since 2010.

“Massachusetts employers are trying to balance a range of economic and political distractions that pull them in different directions month to month,” said Raymond Torto, Chair of AIM’s Board of Economic Advisors (BEA) and lecturer at Harvard Graduate School of Design. “The good news is that employers remain highly confident in the Massachusetts economy and in the prospects for their own companies.”

The AIM Index, based on a survey of Massachusetts employers, has appeared monthly since July 1991. It is calculated on a 100-point scale, with 50 as neutral; a reading above 50 is positive, while below 50 is negative. The index reached its historic high of 68.5 on two occasions in 1997-98, and its all-time low of 33.3 in February 2009. The index has remained above 50 since October 2013.

All the sub-indices based on selected questions or categories of employer declined slightly during June after rising to a 10-month high in May. The Massachusetts Index, assessing business conditions within the Commonwealth, dropped a modest 0.8 points to 58.5, up 1.6 points from the year earlier. The U.S. Index of national business conditions plunged three points to 48.8. Employers have been more optimistic about the Massachusetts economy than about the national economy for 74 consecutive months. Meanwhile, the Current Index, which assesses overall business conditions at the time of the survey, lost 1.9 points to 55.5, while the Future Index, measuring expectations for six months out, declined 1.5 points to 56.6.

The three sub-indices bearing on survey respondents’ own operations all weakened. The Company Index, reflecting overall business conditions, fell 1.5 points to 57.7, while the Sales Index dropped 2.8 points to 57.0 and the Employment Index lost 0.6 points to 54.5.

“Uncertainty of the sort created by the Brexit vote certainly impedes investment decisions, and with few signs of any pickup in the global economy, we’re probably going to see a slower rebound in capital spending,” said Sara Johnson, senior research director of global economics with IHS Global Insight.

The AIM survey found that nearly 39% of respondents reported adding staff during the past six months, while 19% reduced employment. Expectations for the next six months were stable, with 37% hiring and only 10% downsizing.

AIM President and CEO Richard Lord, a BEA member, said the Brexit vote underscores the profound effect that political discourse has on the global economic outlook. It’s a pertinent lesson for Massachusetts as the Baker administration and Beacon Hill lawmakers wrestle with both a billion-dollar budget deficit and critical debates on energy, wage equity, and the use of non-compete agreements.

“The sustained optimism that Massachusetts employers have shown toward the state economy reflects the ability of the Legislature and several administrations to maintain disciplined fiscal policy while creating an environment that allows employers to grow,” Lord said. “We look forward to working with policymakers to continue that record as the two-year legislative session ends next month.”

Daily News

SPRINGFIELD — On July 24, from 9 a.m. to 3 p.m., the Springfield Museums will present their seventh annual Indian Motocycle Day, the continuation of a long-standing tradition honoring the classic motorcycles that were manufactured in the city from 1901 to 1953.

Last year, more than 1,000 people attended the event, which featured more than 60 classic Springfield-built Indians owned by local collectors. The event is sponsored by Sampson Funeral Home and AAA Pioneer Valley; the media sponsor is Rock 102 WAQY. MassMutual is the 2016 Season Supporter of the Springfield Museums.

The Museums re-established the Indian Day tradition in 2010 after a five-year hiatus. From 1970 until 2005, the event was held at the now-closed Indian Motocycle Museum on Hendee Street in Springfield, which was owned by Esta Manthos and her late husband Charlie. In 2007, Mrs. Manthos donated their extensive collection of Indian motocycles, artifacts, and memorabilia to the Springfield Museums,where it is now on view in the Lyman & Merrie Wood Museum of Springfield History.

This year’s Indian Day will pay tribute to Augusta and Adeline Van Buren in honor of the 100th anniversary of their historic cross-country ride. In 1916, the sisters became the first women to cross the continental United States, each on their own Indian Powerplus motorcycle built in Springfield, Massachusetts. Along their eventful 60-day, 5,500-mile journey from Brooklyn to San Francisco, they became the first women to reach the 14,115-foot summit of Pike’s Peak. The two were inducted into the American Motorcyclist Association Hall of Fame in 2002 as well as the Sturgis Motorcycle Museum & Hall of Fame in 2003.

Springfield Museums is also celebrating the centennial of this groundbreaking event in its exhibit ‘Crossing the Country to Cross Barriers: The Van Buren Sisters Ride into History,’ which will feature photographs, news articles, and rare memorabilia detailing the sisters’ courageous trip.

In addition to the motorcycles on display, there will be a variety of vendors, food and beverages, music provided by Rock 102 and a local DJ, and the awarding of trophies for the best Indians in a variety of categories. Commemorative t-shirts will be available for purchase. Anyone bringing a pre-1953 Indian will receive a free admission pass plus a commemorative Indian Day button. Exhibitors, and especially vendors are encouraged to pre-register by calling (413) 263-6800, ext. 304.

Admission to the event is $10 for adults, $5 for children ages 3-17, and includes access to the Wood Museum of Springfield History and the Indian Motocycle Collection. The event is free for members or with paid museum admission.

For information, call (413) 263-6800, ext. 304, or visit www.springfieldmuseums.org.

Departments People on the Move
Colin Leduc

Colin Leduc

Webber & Grinnell announced that Colin Leduc has joined the agency as an account executive. He brings insurance-agency experience to the firm, as well as knowledge gained during his many years as a recruiter for ADP. Leduc was raised in Longmeadow and grew up working in his father’s sheet-metal shop in Holyoke. This experience greatly contributed to his passion for protecting the assets of local, family-owned businesses — and his decision to move to Webber & Grinnell. “I spent my life watching my father work hard to provide for our family,” he said. “I was drawn to Webber & Grinnell because of their commitment to local businesses, as well as the work environment they provide for their staff.” Bill Grinnell, president of Webber & Grinnell, noted that “Colin has a very dynamic personality and is a very strong addition to the Webber & Grinnell family. He’s very dedicated to helping the firm grow, especially in the field of family business.”

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Gary Schiff

Gary Schiff

October Mountain Financial Advisors announced it has appointed Gary Schiff as managing director of the firm, which provides client-centered investment-management, financial-planning, and trust-administration services to clients in Berkshire County and throughout New England. Formed earlier this year, October Mountain Financial Advisors is an alliance of Lee Bank and St. Germain Investment Management, based in Springfield. “We’re excited to welcome Gary to October Mountain Financial Advisors. As managing director, he will be leading our efforts in the Berkshires and our alliance with Lee Bank,” said Tim Suffish, senior vice president and head of equities at St. Germain Investment Management. “Gary joins us with over 30 years in the business of investments and banking, and a passion for delivering professional and accountable service to clients at the local level. It’s this consistency with our core beliefs, along with Gary’s experience in the industry, that will benefit all of our clients in the Berkshires and the region.” Schiff most recently served as vice president, senior investment advisor with the Private Client Group at TD Wealth in Pittsfield from 2001 to 2016. Prior to his position with TD Wealth, he joined Bank of Boston’s Berkshire Region senior management team in 1995, and through successive mergers leading to TD’s current ownership, held senior positions at the bank in marketing, communications, government, and public relations. Schiff is a graduate of Middlebury College, received his master’s degree from Harvard University, and has attended the Cannon Financial Institute Trust School. He holds FINRA Series 7 and 66 registrations. Schiff is presently a member of the Berkshire Funders’ Roundtable and serves as a corporator of the Massachusetts College of Liberal Arts Foundation, a member of the Congregation Knesset Israel Investment Committee, a member of the Berkshire County Estate Planning Council, and chair of the Jewish Federation of the Berkshires Investment Committee. He is a past director and president of the Berkshire Chamber of Commerce, past director of the Berkshire Economic Development Corp. and the Colonial Theatre, and a former member of the Lenox Planning Board, Berkshire County Regional Employment Board, and Berkshire Community College Business Advisory Committee. Along with Schiff and Suffish, October Mountain Financial Advisors’ principal team includes St. Germain Investment Management’s Michael Matty, president and director; Richard Bleser, vice president, portfolio manager; Matthew Farkas, vice president, portfolio manager; and Thaddeus Welch, portfolio manager. “I worked closely with Gary and Tim as portfolio managers with Banknorth Wealth Management. Together we served a significant number of individual, family, and institutional clients throughout Berkshire County and nationally,” said Chuck Leach, president and CEO of Lee Bank. “We’re all Berkshire residents, and October Mountain’s base in Lee enables us to again collaborate closely as a team that places the highest value on client relationships and locally made investment decisions.”

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Marianne Fresia

Marianne Fresia

Chuck Leach, president and CEO of Lee Bank, announced that Marianne Fresia was named assistant vice president, private banking and trust services. She will focus on attracting, growing, and retaining Lee Bank’s trust clients, and will serve as liaison to October Mountain Financial Advisors’ team for clients interested in wealth management. October Mountain Financial Advisors, an alliance of Lee Bank and St. Germain Investment Management, was formed earlier this year. In her new role, Fresia will act as a conduit between retail banking, commercial banking, and October Mountain Financial Advisors to ensure that customers are aware of and have access to products and services from all areas. Fresia joins Lee Bank after serving for six years as a financial trust administrator at Berkshire Bank Wealth Management in Lenox. Prior to her position in wealth management, she held various roles at Berkshire Bank in Pittsfield. Fresia has completed coursework toward achieving the Certified Trust and Financial Advisor (CTFA) designation and will sit for the exam in August.

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M. Susan Guyer

M. Susan Guyer

Springfield College Exercise Science and Sport Studies Chair M. Susan Guyer will be awarded both the Most Distinguished Athletic Trainer Award and the Gail Weldon Award of Excellence during the National Athletic Trainers’ Assoc. (NATA) annual conference in Baltimore on June 22-25. The Most Distinguished Athletic Trainer award recognizes NATA members who have demonstrated exceptional commitment to leadership, volunteer service, advocacy, and distinguished professional activities as an athletic trainer. Currently, Guyer serves as the NATA District 1 secretary and the vice president for governance for the NATA Research and Education Foundation. She also has held positions of public relations chair and president of the Athletic Training Assoc. of Massachusetts. “Dr. Sue Guyer is truly a gifted and talented teacher, mentor, leader, and serves as an amazing role model to women who would like to enter the profession of athletic training,” said Tracey Matthews, dean of the Springfield College School of Health, Physical Education, and Recreation. “Her passion and deep commitment for her discipline is unprecedented.” The Gail Weldon Award of Excellence recognizes one athletic trainer each year who has displayed an exceptional commitment to mentoring, professional development, and a balanced life for female athletic trainers or offered significant contributions to improve the healthcare of women. “We are very lucky to have such an amazing role model, faculty, and leader in athletic training at Springfield College,” Matthews added. “She continues to elevate the profession everyday. I can’t think of another person who is so deserving of these awards from the NATA.” Since arriving at Springfield College in 2001, Guyer has taught courses in prevention of athletic injuries, research methods and education, athletic-injury rehabilitation and therapeutic exercise, and human anatomy. She has been invited to speak internationally on the prevention of athletic injuries and concussions in China and at the European Society of Athletic Training and Therapy Conference in Jerzmanowice, Poland. In addition, Guyer has also presented at the Eastern Athletic Trainers’ Assoc. and the National Athletic Trainers’ Assoc. annual meetings and the NATA Educators’ Conference on issues relating to teaching and learning. She is also a manuscript reviewer for the Athletic Therapy Today Journal and the Journal of Athletic Training.

•••••

Bryn Nowell has been named a finalist in the BlogPaws 2016 Nose-to-Nose Pet Blogging and Social Media Awards. Her blog, A Dog Walks into a Bar (www.adogwalksintoabar.com), was selected by judges to compete in the Best New Pet Blog category at the BlogPaws Annual Conference in Phoenix on June 23-25. The first social-media network for pet bloggers, BlogPaws (www.blogpaws.com) hosted its first pet-friendly social-media and marketing conference in 2010, and has grown annually into the biggest social-media event and conference of its kind, drawing attendees from all over the world. Nowell was one of 48 finalists in 12 categories chosen by a panel of industry professionals. From these 48, 12 winners will be selected by judges based on creativity, expertise, and performance in their respective categories. “Our bloggers strive to be something at BlogPaws, not just to write something or create something,” said BlogPaws co-founder Yvonne DiVita. “It’s about learning, growing, and striving for excellence. BlogPaws rewards them with our Annual Nose-to-Nose Awards, sharing the 48 finalists leading up to our conference, then awarding the winners at a red-carpet ceremony at the close of our conference.” A Dog Walks into a Bar is a site that focuses on “paws, pints, and prose — all things dogs and drinking.” Nowell, the author and site designer, decided to focus on the two things she loves, dogs and adult beverages. As such, the page includes product reviews, DIY ideas, giveaways, and insights on both industries.

Daily News

SOUTH HADLEY — South Hadley resident Bryn Nowell has been named a finalist in the BlogPaws 2016 Nose-to-Nose Pet Blogging and Social Media Awards. Her blog, A Dog Walks into a Bar (www.adogwalksintoabar.com), was selected by judges to compete in the Best New Pet Blog category at the BlogPaws Annual Conference in Phoenix on June 23-25.

The first social-media network for pet bloggers, BlogPaws (www.blogpaws.com) hosted its first pet-friendly social-media and marketing conference in 2010, and has grown annually into the biggest social-media event and conference of its kind, drawing attendees from all over the world. Nowell was one of 48 finalists in 12 categories chosen by a panel of industry professionals. From these 48, 12 winners will be selected by judges based on creativity, expertise, and performance in their respective categories.

“Our bloggers strive to be something at BlogPaws, not just to write something or create something,” said BlogPaws co-founder Yvonne DiVita. “It’s about learning, growing, and striving for excellence. BlogPaws rewards them with our Annual Nose-to-Nose Awards, sharing the 48 finalists leading up to our conference, then awarding the winners at a red-carpet ceremony at the close of our conference.”

A Dog Walks into a Bar is a site that focuses on “paws, pints, and prose — all things dogs and drinking.” Nowell, the author and site designer, decided to focus on the two things she loves, dogs and adult beverages. As such, the page includes product reviews, DIY ideas, giveaways, and insights on both industries.

Construction Sections

Work in Progress

American Environmental’s Tom MacQueen

American Environmental’s Tom MacQueen says employees of construction-related companies appreciate having steady work close to home.

With construction on the MGM Springfield casino underway, plenty of local businesses — 40 to 50 over the next six to nine months — will have worked on the project in its first phase. But that’s just the beginning, say city and regional business leaders, who say MGM has forged a number of strategic partnerships to ensure that even more area companies — those in construction, but also providers of myriad other services — benefit from this $900 million effort.

Construction is moving forward on the 14.5-acre MGM Springfield site between Union and State streets and Columbus Avenue and Main Street.

About 70% of the footprint for the garage, casino, hotel, and outdoor space has been cleared, and about 45 local and non-regional companies have been employed during the process.

Work to compact the ground and get it ready for the garage, which will be the first structure built, is taking place now. Demolition is also still occurring in the area where the casino and hotel will be built, and on April 19 the First Spiritualist Church was moved 600 feet from its former home on 33-37 Bliss St. in preparation for placing it on a new foundation.

Brian Packer, MGM’s vice president of construction, told BusinessWest that one building and the rear portion of the State Armory still need to be knocked down. In addition, the rear of two structures, 73 State St. and the Union Chandler Hotel, whose historic front facades will be preserved, also still need to be demolished once the facades are secured and braced.

“We are encouraged by the tremendous progress MGM Springfield has made over the last several months. As we begin the next phase of construction, our outreach efforts will focus on electrical, mechanical, and drywall,” he said. “We anticipate announcing dates for information sessions soon for union companies interested in these jobs. MGM Springfield continues to support the involvement of local businesses — and minority-, woman-, and veteran-owned businesses — and we encourage these companies to participate in the process.”

Eric Nelson, vice president and project executive for Tishman Construction Corp., the general contractor overseeing the MGM build, said a concerted effort has been made to hire as many local subcontractors as possible in keeping with the project labor agreement, and they will continue to hire firms over the next 12 months.

“A significant amount of the work has gone to firms in Springfield and the surrounding communities,” he said.

Local businesses benefiting from the trickle-down effect include American Environmental Inc., a minority-owned Holyoke business which did a significant amount of abatement and some demolition; Ultimate Abatement, a woman-owned firm in Springfield, which received a large contract to do abatement on the former YWCA building; Gagliarducci Construction Inc., which handled site work; and New England Blue Print Paper in Springfield, which has contributed printing and copying services.

Within the next six to nine months, Packer said, 40 to 50 local companies will have worked on the project, and the majority are in Springfield.

Gerry Gagliarducci, owner of Gagliarducci Construction Inc., said he has had a crew on site since last year. The company has done exploratory work for underground utilities, screened excavated materials for reuse on the site, and, most recently, conducted preparations needed to move the church.

“We’ve enjoyed our relationship with MGM and Tishman Construction. This project is a big boost to the local economy and carries down to all areas of business, including fuel for vehicles, lunches, and major expenditures,” he noted, adding that workers with good-paying jobs may buy new automobiles or make other major purchases.

Work for local firms has come about in part because MGM has been reaching out to the business community for several years to initiate strategic partnerships and discussions. They also participate in events such as the annual Western Mass. Business Expo, staged by BusinessWest, and have held informational sessions for contractors, which will continue before substantial work comes up for bid.

Brian Packer

Brian Packer, pictured in front of the First Spiritualist Church during its 600-foot relocation, says MGM expects to reach out soon to local firms for electrical, mechanical, drywall, and other types of work.

Local providers have also benefited. They include Caring Health in Springfield, which won the bid for the drug-testing portion of the contract and has tested every construction employee on the site, as well as Arrow Security Co. Inc., which has provided security services for the property since the construction began.

“The project has definitely been beneficial to us,” said Arrow CEO John DeBarge. “Prior to the recession, 10% of our business was new construction. It went to 0%, and MGM is the first substantial project we’ve obtained, which helps our business and our employees. We’ve hired a number of new employees who are Springfield residents.”

At this point, the abatement and demolition is almost complete, site work is starting, and construction of the framework is expected to begin in the fall.

Outreach Efforts

Jeffrey Ciuffreda, president of the Springfield Regional Chamber, said his organization has an excellent relationship with MGM, and is working closely with the company to make sure local businesses benefit not only during the building process, but once the casino is operational.

He noted that MGM’s agreement with the city of Springfield includes spending $50 million annually on local goods and services after it opens, but said the word ‘local’ is relative, and includes Hampden, Hampshire, Franklin, and Berkshire counties.

So far, MGM has carried out its end of the contract and joined with the Springfield Regional Chamber to host two supplier and vendor fairs attended by its former vice president of global procurement, who came from Las Vegas to highlight opportunities for local businesses and provide strategies and insights for doing business with the casino. A vendor fair was also staged in Holyoke in conjunction with the Greater Holyoke Chamber of Commerce.

Businesses doing construction work have to be unionized, but suppliers and service providers do not when the project opens. However, they do have to be registered with the Mass. Gaming Commission.


Click HERE to download a chart of the region’s General Contractors


Companies hired so far tout the benefits of the project to the regional economy. They include American Environmental Inc., which has done a significant amount of work on the project. It won the first abatement contract, has been working for MGM since last March, and since that time has been awarded a half-dozen additional abatement contracts and an equal number of structural take-down contracts that have included demolishing the former YWCA on Howard Street, which dated back to the 1900s and most recently housed the Western Massachusetts Alcohol Treatment Center; the former St. Joseph Rectory on Howard Street; and the Springfield Rescue Mission on Bliss Street, which relocated to the former Orr Cadillac building on Mill Street, which the casino resort provided in exchange for the mission’s former property.

“It’s been a wonderful foundation project for the entire calendar year,” said Tom MacQueen, American Environmental’s general manager, adding that area employees appreciate having steady work close to home and MGM has done a great job identifying qualified, local contractors.

In addition, American Environmental has been introduced to new contractors on the site and made arrangements to work with them in the future, which is an extra benefit of working on the project.

T&M Equipment Corp. in Springfield is another local company benefiting from the ripple effect. The union-affiliated contractor was hired to do excavation work for the garage and hotel and has been on site for about a month.

“This is great for local companies, and we are excited to work with MGM and be part of history in Springfield,” said Project Manager Taylor Wright. “This site is really large and will not only bring more work to area companies, but will allow more people to be employed from local unions.”

MGM is working to increase union construction workforce opportunities, and has convened a Community Partners Network, which has grown from nine to 21 members. The network holds biweekly meetings to identify ways to recruit diverse populations that meet union requirements and are ready to join a union or a union joint apprenticeship and training committee, and also recruit people who may not meet union requirements and need supportive services and soft-skills training.

MGM has also met with a number of trade unions to share construction timelines, potential partnerships, and other issues pertinent to hiring. They include the Carpenters Union #108; the Painters & Allied Traders Council #35; Ironworkers Local #7; and a bevy of other groups. In addition, a construction diversity task force has been formed.

Outreach continues, and MGM Springfield and Tishman are exploring the possibility of developing an ongoing partnership with Putnam Vocational Academy students interested in joining unions and working on the Springfield job site.

The Springfield Regional Chamber created a list of members for MGM that could do construction-related work, and goals have been established by the Mass. Gaming Commission for doing business with certified minority-, woman-, and veteran-owned companies.

Ciuffreda has also told MGM about local companies that manufacture windows and other supplies that will be needed during construction, and said officials have expressed real interest in them.

900 million project

With the $900 million project only in its early stages, MGM expects to involve many more local workers.

“The door was open early on, and although we can’t offer our members any guarantees, as the construction unfolds we will make sure that MGM’s list continues to be updated,” he told BusinessWest, adding that MGM has divided chamber members into categories and given the list to contractors, who are encouraged to use local suppliers.

“We’ve told our members that MGM is a world-class organization and is big on quality, quantity, and cost,” Ciuffreda noted, adding that some local firms may be too small to be competitive in terms of pricing or unable to produce the large number of items needed.

However, the chamber has filed a grant request with the Gaming Commission that would allow it to provide technical assistance to businesses. Funds will be targeted toward minority-, woman-, and veteran-owned firms that wish to do business with the casino.

MGM’s future needs will be seemingly endless, and goods and services needed will range from security to special hardware, signage, exterminators, alcoholic beverages — the casino has already agreed to work with local craft-beer producers — to food, which Ciuffreda said could be supplied by farmers in the Pioneer Valley. Other non-gaming vendors will include linen suppliers, garbage handlers, and limousine service companies. However, the majority of those firms won’t be hired for more than a year from now, when advertisements and meetings will provide interested businesses with the information they need.

“We are on track for the September 2018 opening and are excited to share in the economic growth,” said Seth Stratton, vice president and general counsel for MGM Springfield. “The silver lining is that there is still plenty of time for businesses to ramp up or start with us, and as we get closer to the opening, we will step up our own processes and procedures to formally do outreach with the business community so we can spend the amount of money we have agreed to in our contract.”

Keeping Pace

Ciuffreda said MGM will do well because it is a behemoth with an established history, but its future success will be measured by the impact it has on local companies. At this point, MGM is doing everything it promised, he noted, but the chamber will continue its quest to make sure its members benefit from the spinoff.

For example, the chamber has a 100-page document listing items that MGM Detroit purchases, and Ciuffreda intends to sit down with officials and find out what is procured from national companies and what could be supplied locally to fulfill the $50 million annual agreement as things move forward.

“We won’t leave any rocks unturned,” he told BusinessWest. “The trickle-down effect is not only going to happen, it’s happening right now and will continue to grow.”

Daily News

FARMINGTON, Conn. — Farmington Bank announced it has been selected as Best Community Bank by the readers of Hartford Magazine for the second consecutive year.

The 13th annual “Best of Hartford Magazine Readers Poll,” which includes Farmington Bank’s recognition, is highlighted in the publication’s May 2016 issue, and includes categories such as best food, retail, service providers, and more.

“As a bank with more than 165 years of service to our customers and communities, we are honored to be recognized for our ongoing commitment to the people and places of Central Connecticut,” said John Patrick, the bank’s chairman, president, and CEO.

Farmington Bank is a full-service community bank with 23 branch locations throughout Central Conn. and Western Mass.

Daily News

AGAWAM — The Employers Assoc. of the NorthEast (EANE) is currently accepting applications for the Employer of Choice award, which recognizes companies and organizations for developing workplaces that value employees, build engagement, invest in training, and reward performance. Applications are due June 24.

Employers from Massachusetts, Connecticut, and Rhode Island who have been in business for at least three years and have a minimum of 25 employees are eligible. Both company size and resources are considered in the screening and selection process. Awards are given in two categories: manufacturing and non-manufacturing.

Winners view the Employer of Choice award as a cornerstone of their company credentials and often use it in recruiting and retention, grants and funding, and business development. Winners receive a professional video that spotlights the company’s achievements and is customized to reflect the organization’s targeted initiatives.

In 2015, three area businesses were selected as Employer of Choice Award recipients: Bemis Associates Inc., Big Y Foods Inc. and Cadence Inc.

“We were thrilled to see our applicants focus on employee engagement, often implementing surveys and translating the findings to mission-vision-culture strategies,” said Meredith Wise, EANE president. “Traditional benefits such as tuition reimbursement were still strong, but contemporary offerings from wellness to flexible scheduling to community service were widespread, too. We look forward to learning about more outstanding companies in 2016.”

Learn more and download the 2016 application at eane.org/employerofchoice.

Features

Coming of Age

Peter Ellis, president of YPS, with Ashley Clark, vice president.

Peter Ellis, president of YPS, with Ashley Clark, vice president.

The region’s growing number of young professional groups were all created to fill a void in the region, a recognized need for an organization devoted to people of generally the same age and facing mostly similar challenges, professionally and personally. This void-filling role has included a good deal of evolution and expansion that goes well beyond networking, and into the realms of education, professional development, philanthropy, and stemming that problem known as the brain drain.

 

If all goes well — and admittedly, a lot will have to go well for this to happen — by roughly this time next year, the Young Professional Society of Greater Springfield (YPS) may be in the Guinness Book of World Records for hosting the largest single-day dodgeball competition on the planet.

The organization had approximately 350 participants for this year’s event, staged a few weeks ago at Springfield College, and is looking to do least as well next spring. If it can get that performance authenticated (and there’s a lot that goes into that, including a $10,000 cost, which the agency is trying to get underwritten), then it will become the record holder.

While that wouldn’t exactly put YPS on the map, it would be a marketing tool of sorts, said the group’s president, Peter Ellis, the so-called “czar of first impressions” (that’s really what it says on his business card) at Springfield-based DIF Design, and a source of bragging rights.

Or another source, to be more precise, he told BusinessWest, adding that, in nine years that went by in a real hurry, the group has succeeded in morphing from a networking group (or partying group, depending on who’s choosing the adjective) into a regional resource on many levels.

A resource, specifically, that has developed programming on everything from helping members become better public speakers to assisting them with that ultra-broad challenge of balancing life and career; from providing information on how to reduce stress (much of it from trying to achieve that balance) to familiarizing members with the people and issues on an upcoming election ballot.

This evolutionary process in many ways mirrors the one that has taken place at Northampton Area Young Professionals, or NAYP. Now boasting 200 active members across the region, the organization has moved well beyond networking, said its president, Christopher Whalen, collections officer at Florence Bank.

Actually, NAYP has always had a strong focus on philanthropy that in some ways differentiates it from many similar organizations, he went on, adding that, from the start, with an event called ‘Party with a Purpose,’ the group has always done more than simply get together.

Its monthly gatherings have always had a designated nonprofit beneficiary, he explained, and NAYP has worked diligently to connect members with opportunities to serve nonprofits, through board fairs and other steps.

Meanwhile, Young Professionals of Amherst (YPA) hasn’t really had any time to evolve. Launched in 2014 and now boasting more than 80 members, it essentially represents what the other young professional groups have developed into, said co-president and co-founder Kate Lockhart, development director of Big Brothers Big Sisters of Hampshire County.

She told BusinessWest that, while the group creates a host of networking opportunities, its mission comes down to creating connections — a term used by all those we spoke with.

For the Amherst group, and the others as well, this means connecting members to each other, connecting them to opportunities, and, most importantly, connecting them to the community with the goal of getting them actively involved.

But there’s another piece to this picture, and Lockhart, echoing sentiments expressed by others, summed it up nicely by saying that these groups give young professionals something they’ve never really had — a voice.

“We want to enable young people to be part of the conversation,” she explained, adding that many people within this constituency don’t believe they have the knowledge or experience to make their feelings known. YPA is not only helping to cure them of such sentiments, it is providing the platform for speaking out.

Kate Lockhart

Kate Lockhart, co-president of Young Professionals of Amherst, says the YP groups give their members something they’ve lacked — a voice.

“Our group is working hard to get people involved,” she went on, “and feeling that what they have to say is really important, and that they’re a crucial part of economic development here in Amherst and across this region.”

For this issue, BusinessWest talked with leaders of several area young professional groups about the ongoing evolution of their missions, rosters of programming, and business plans, and how such work benefits members, but especially the region.

Young Ideas

Those who spoke with BusinessWest said the YP group they now lead was created essentially out of an unmet need, or, even more specifically, a desire to fill a void in a particular region for a group devoted to people of generally the same age and facing mostly similar challenges, professionally and personally.

As Whelan explained, the local chamber of commerce, Rotary Club, Kiwanis Club, and other groups in a similar vein are all fine organizations, and many YP members are also involved with those groups as well, especially the chambers. But they can’t provide all of what a young professional group can — meaning those commonalities and connecting points.

“There was a need for something that went beyond the chamber,” he explained, “a need for a group of professionals at a similar stage in their careers, with common interests and challenges.”

And that’s why, collectively, the officers we spoke with say they stopped counting how many times Baby Boomers have told they them they wished they had something like this to join 20 or 30 years ago, because the number was getting so high.

In Amherst, said Lockhart, there are many groups and initiatives focused on the thousands of college students in that community, and a good number dedicated to older individuals, especially the rising number of retirees who have made the town their home. But the young professionals have been a traditionally overlooked constituency, she went on, and that’s why she and a few others decided to step up and do something about that.

“There’s a gap — there’s the college students, and then the older professionals with their networks, but there was really nothing for us,” she explained. “So a few of us tried to figure out how to make a network for this age group and their specific needs, and, by doing that, build a sense of community in the town we’re living in and working in.”

So, with the goal of filling those voids, YPS and NAYP were launched in 2007, and YPA in the fall of 2014. In each case, the words ‘young,’ ‘area,’ and ‘Greater’ are certainly relative terms. Indeed, while most members are in their 20s, 30s, or early 40s, there are some exceptions. And, in NAYP’s case, for example, the ‘area’ extends well beyond Paradise City and the communities that surround it.

In the beginning, at least with YPS and NAYP, the focus was — and still is, to a large degree — on networking, or bringing people together.

For YPS, the chosen vehicle was named Third Thursday, and it has become a day of the month event planners from other organizations have looked to avoid, at least if they want a large number of young people in attendance. NAYP also chose Thursday, and calls its gathering simply the ‘networking social.’ In Amherst, a town known for doing things differently, Wednesday was the chosen night for what are called ‘after hours events.’

There were, and are, many goals for networking, and most of them involve the professional, career side of the spectrum, said Ashley Clark, YPS vice president and, by day, cash management officer at Berkshire Bank. She noted that she owes her current job to the one she had before it at TD Bank, which she attained (or at the least scored the interview at which she made a suitable impression) through an encounter at a Third Thursday.

“I met the individual who runs all the retail branches in this area, and let him know I was looking for a different position. I met with him, and got the job,” she said, adding that this same scenario has played itself out many times.

But she was quick to note that most of the individuals she now counts as good friends were met through those same YPS events, and this is evidence of the large social aspect of this organization as well.

Ellis agreed, and went on to say that YPS, which counts as members law-firm partners, bank tellers, and everyone in between, can provide different things to people in different professions and stages of their career — be it opportunities for jobs, the ability to solicit new clients, or to build their own “professional network,” as he called it.

And networking remains a huge part of the equation, said Chicopee City Planner Lee Pouliot, the self-described “NAYP elder” (he’s been a member for five years), adding that many members have broadened their business portfolios or gained career opportunities as a result of those monthly get-togethers.

Northampton Area Young Professionals

Chris Whelan, right, president of Northampton Area Young Professionals, with Lee Pouliot, vice president.

But the networking always had a purpose beyond the mere exchanging of business cards, he said, adding that, over the years, he’s seen members also exchanging and advancing ideas for getting more involved in the community and also for coping with the many challenges facing this generation of young professionals.

Ellis agreed, and said he’s noted how his networking, and that of others in the group, has changed as their career progressed and their needs evolved.

“Early on, I would go to gatherings, people would say, ‘you need a web site or some design services, let me connect you to a guy,’” he said, noting that he was the guy in question. “Later, I was introducing people to others and creating connections. You become the locomotive, and it’s as if you’re returning the favor.”

Youth Is Served

Over time, the YP groups’ missions and programming have continued to expand and evolve, bringing into sharper focus those terms ‘resource’ and ‘connections.’

All those we spoke with noted that their organizations are looking to broaden their impact in the region, as well as their membership ranks, by partnering with various entities — other YP groups, a host of business and economic-development agencies including the chambers of commerce, area colleges, and even BusinessWest.

“One of the things we’ve identified from a strategic perspective is the need to identify and develop stronger partnerships,” said NAYP’s Whelan. “That includes our chamber, but also other chambers, Leadership Pioneer Valley, MassMutual’s Employee Resource Group, and others. We want to find ways we can collaborate with one another in ways that are mutually beneficial.”

Meanwhile, the groups are also launching new initiatives that fall into the broad categories of education, awareness, and professional development.

At YPS, the group has added something called the work/life balance committee, which, as that name suggests, concentrates on an area almost every young professional struggles with to one degree or another.

Another committee, focused on professional development, hosts, among other things, CEO luncheons (where participants dine with a CEO, hear him or her talk about their work, and then ask questions) and quarterly breakfast meetings featuring seminars on subjects ranging from stress reduction to public speaking, or, to be more specific, the need for developing strong verbal skills.

“These are little things that strike a chord with members,” Ellis said. “These are issues they’ve identified as important to them.”

NAYP also offers some professional-development programming for its members, said Whelan, adding that this is one area the group is looking to expand in the years to come with initiatives such as a webinar series and other vehicles.

Beyond professional development and work/life balance, though, the YP groups are also finding new ways to provide that voice for young people mentioned earlier.

“We want our members to feel that they should be at the table with everyone else,” said Lockhart, “and not think that, because they’re young, they shouldn’t have a voice.”

While most of the YP groups’ efforts are focused on their members, some are aimed at a different constituency that will hopefully become members in a few years — the area’s college students.

Indeed, the groups are now starting to develop and hone programming designed to curb the so-called brain drain in this region by introducing students to area employers and, in general, trying to convince them that they don’t have to leave this region after getting their diploma to find what it is they’re looking for.

Clark said YPS is looking to develop a pilot program that would help area college students develop the so-called soft skills needed to join the workforce, while also introducing them to potential career opportunities within the 413 area code.

“We want them to attend some of our networking sessions,” she said, “so they can meet the people who can say, ‘listen, you’re going to graduate in three months; I have a job for you.’ That’s an example of how we like to say that it’s not networking, but the business of connecting people.”

Lockhart said YPA is doing something similar in the Amherst area, and while the motivation for such programming was already obvious, her own experiences while attending UMass Amherst crystalized this recognized need.

“We’re trying to get the students who are graduating involved with us,” she explained. “We want them to understand that this doesn’t just have to be a stop on their journey; this can be where they live and work — there are opportunities here.

“I graduated from UMass Amherst in 2013, and I never thought about staying here until someone asked me,” she went on, noting that she came to Amherst from the eastern part of the state for her education. “I said, ‘oh, wow, there are opportunities here? I never knew that.’ There’s a huge misperception among students about this region, and we need to address that.”

A New Age

Looking forward, Ellis and Clark said YPS has reached the point in its existence where a full- or even part-time paid executive director is needed to ease the workload of the board members and, more importantly, to put an even sharper focus on all those elements in the mission statement.

But as with that line in the Guinness Book of World Records, a lot of things will have to go right for that to happen, they said, adding that the group will need to ratchet up its cash flow for an executive director to become reality.

In the meantime, however, the area’s YP groups are making many things go right, for their members, for area college students, and for the region as a whole.

In short, they are coming of age, in every sense of that phrase.

George O’Brien can be reached at [email protected]

Daily News

AMHERST — The Amherst Area Chamber of Commerce announced its call for nominations of individuals, businesses, and organizations throughout the Amherst area that have made a positive difference. The annual A+ Awards will be presented at the A+ Awards Dinner, presented by PeoplesBank, on Oct. 6 at the UMass Amherst Student Union Ballroom.

The A+ Awards, formerly the Millicent H. Kauffman Distinguished Service Awards and the Janet & Winthrop Dakin Community Service Citations, were renamed in 2010 to extend the chamber’s branding. These awards are designed and named to reflect the chamber’s mission; “to create, maintain, and promote a vital, thriving business climate throughout the Amherst area, and to initiate and support the civic, education, recreational and economic well-being of the Amherst area.”

A+ Awards are given in the following categories: Legacy, Most Valuable Player, Community Service, Lifetime Achievement in Business, and Young Professionals. The Legacy Award is given to an individual that has made an outstanding contribution to the Amherst area and has changed the lives of its citizens for future generations. The Most Valuable Player Award is given to an individual that has gone above and beyond the call of service in aiding, assisting, and promoting the chamber.

The Community Service Award seeks to recognize an individual, nonprofit, or business that has made a positive change in the lives of the citizens of the Amherst area through community work and outreach. The Lifetime Achievement in Business Award seeks to honor and recognize a chamber member business that has made an exceptional difference in the Amherst community. Finally, the Young Professionals Award, which was created last year, was created to recognize youthful businesses or individuals that are making a positive investment in the community.

“The A+ Awards are the most prestigious honor the chamber can bestow upon its recipients,” said Executive Director Don Courtemanche. “As you look through the list of past winners, you get an overwhelming sense of just how special this community is. This year’s crop of nominations will be no exception.”

Nominations may be made by e-mailing Courtemanche at [email protected]. Nominations must include the nominee’s name, short bio, and relevant facts that the awards committee should know. Nominations are due to the chamber office by April 15.

Sections Women in Businesss

Stepping Up

Northampton Police Chief Jody Kasper

Northampton Police Chief Jody Kasper says LIPPI helped empower her to move aggressively up the department’s career ladder to the top rung.

Women who participate in LIPPI (the Leadership Institute of Political and Public Impact), a program launched by the Women’s Fund of Western Mass., use many terms to describe how it has impacted their lives and careers. Most eventually say the experience left them empowered — to seek public office, to apply for a job a few rungs higher on the ladder, or to take on a challenge they once thought was beyond them. In short, LIPPI helped take them far out of what had been their comfort zone.

It’s called the ‘impostor syndrome,’ a.k.a. the ‘impostor phenomenon’ and the ‘fraud syndrome.’

The term was originally coined nearly 40 years ago by clinical psychologists Dr. Pauline Clance and Dr. Suzanne Imes, who contrived it to describe high-achieving individuals who possess an inability to internalize their accomplishments and, as those above names suggest, live in what amounts to persistent fear that they will be exposed as an impostor or fraud.

Dr. Valerie Young, after first realizing that she suffered from that syndrome and that she was hardly unique in that self-diagnosis, would go on to become one of the world’s leading experts on the subject and write perhaps the definitive book on the matter: The Secret Thoughts of Successful Women: Why Capable People Suffer from the Impostor Syndrome and How to Thrive in Spite of It.

She has also taken her work regarding the syndrome on the road, speaking before hundreds of groups of various sizes and demographic breakdowns. One of them was a gathering last fall of the 2015-16 cohort of the Leadership Institute of Political and Public Impact, or LIPPI, as it’s more commonly called.

Created by the Women’s Fund of Western Mass. in 2010, LIPPI has hosted a number of speakers, like Young, who have helped change careers and lives by giving women of all ages something — or many things — to think about, insight that would stay with them long after the talk ended.

Jody Kasper, Northampton’s police chief, can recall one specific speaker — although she states with regret that she can’t remember her name — who certainly helped put her career on the path to the title that now graces her business card and office door.

“She said that a big difference between men and women becomes apparent when there’s an opportunity for a special assignment or promotion,” recalled Kasper, who was a detective with the force while participating in the 2012-13 LIPPI class. “She said a male candidate may — even if he didn’t know the material — say, ‘I’m going to put in for it, and I’ll figure it out once I get the job.’ And she said women candidates would be more likely to say, ‘I don’t really know how to do the job, so I’m not going to put in for it now; I’ll learn, and then, in a few years, I’ll put in for it when I feel more ready to do it.’

“That really stuck with me for some reason — that attitude holds women back,” Kasper went on, adding that those words were resonating with her when the post of detective lieutenant, one she admits to feeling not totally ready to seek at that time, came open — and she became an eventually successful candidate. The same attitude prevailed when the captain’s position came open.

“I had that same thought process … ‘should I be putting in for this? It’s a big job with a lot of responsibility; have I mastered what I’m doing now?’” she said of her eventual candidacy for captain. “And the answer was that I hadn’t mastered what I was doing; I was still in the learning stages of the detective lieutenant’s position. But I had the confidence to go for it.”

There are many similar stories to be told by LIPPI graduates, as they’re known. Indeed, while, as the name of the program implies, it puts emphasis on introducing women to careers in public service and helping them take on such challenges, it can — and does — provide women traveling down, or contemplating, a wide variety of career paths with more and deeper leadership skills.

When participants leave the stage with their diplomas in May, LIPPI organizers want them to take two things with them, said Ellen Moorhouse, who, as program officer for the Women’s Fund, has administration of LIPPI on her job description.

“The first is sisterhood,” she said, adding quickly that classmates form relationships that go on for years. “And also some tangible business skills — what it takes to write a professional e-mail, how we conduct ourselves in a meeting … what we call the nuts and bolts.”

For this issue and its focus on women in business, we take an in-depth look at how LIPPI provides not only nuts and bolts but the tools to use them, and how it leaves participants empowered to take on — and overcome — the many challenges their lives and careers will throw at them.

Learning Experiences

When asked what she considered her best takeaway from her LIPPI experience, Kasper, who was named chief last summer, paused for a moment, as if to indicate there were several aspects to be considered.

“I’m much more inclined to say ‘yes’ to things that are outside my comfort zone,” she said eventually, adding quickly that, because of this, that zone is now much larger and, thus, fewer challenges lie outside it.

While it’s not actually written down on a mission statement or anywhere else, providing women with a broader comfort zone is essentially what LIPPI is all about.

It accomplishes this through a series of monthly programs that essentially run along a typical college year — September to May with a break in December, said Moorhouse.

She told BusinessWest that the topics covered at those sessions speak volumes about what LIPPI was designed to provide for its participants.

Valerie Young’s program last October, for example, covered ‘Resilience, Public Speaking, and the Impostor Syndrome.’ In November, the subjects for discussion were ‘Social Justice, Race, and Equality.’ In January, it was ‘Mentoring and the Power of Your Network,’ and for February, the topic was ‘Conflict Resolution.’

Still to come are a broad March program focused on everything from communications and marketing to debating. Final presentations are in May, followed by an elaborate graduation ceremony at the Log Cabin on May 23.

Several of the monthly programs drive home one of the unique aspects of this leadership program — its focus on encouraging women to seek public service and helping them succeed if they do.

In late September, for example, the program was called ‘Performance Nuts & Bolts; Policy Advocacy; and Fund-raising Part 1.’ Part 2 came in March, along with a focus on personal finances, campaign finances, and ‘boardroom basics.’ In April, the program will be ‘Nuts & Bolts of Campaigning; Digital Tools and the Campaign,’ and on May 7, state Treasurer Deb Goldberg will be among those leading a discussion called ‘Women in Local, State, and National Politics — After the Campaign.’

It’s always a diverse group of women taking in these sessions, said Moorhouse, adding that this year’s class is especially so, with participants ranging in age from their early 20s to their mid-60s, and from a wide variety of backgrounds.

“This is our most diverse class yet — we have people coming from up and down the I-91 corridor and even New Bedford, and one of the women is almost 70 years old,” she noted, adding that the program draws women from the four Western Mass. counties, who must apply for the available seats — usually 30 to 40 a year.

When asked what the committee that weighs those applications is looking for, Moorhouse said simply, “passion.”

“And in whatever focus that might be,” she went on. “It could be political, or higher education … whatever their passion may be, it just has to shine through.”

The diversity of the LIPPI program, but especially the all-women nature of the program, makes it unique among the many leadership programs in the area and attractive to many potential candidates, Moorhouse went on, adding that many participants enjoy sharing common experiences, challenges, and approaches to business and problem solving.

Linda Tyer

Linda Tyer

Pittsfield Mayor Linda Tyer, a member of the LIPPI class of 2013-14, agreed. She told BusinessWest that, while mixed-gender leadership programs certainly have value, and women in every field must work alongside men, there are many benefits to having only women in the room.

“I’ve always been an advocate for advancing women in politics and in business, and this was an opportunity to participate in that pipeline, not only for myself, but for the women around me,” she explained. “And what happens when you participate in leadership programs for women is that you start to recognize yourself in others, and this enables you to learn from their experiences.

“Women have a collaborative nature versus a competitive nature,” she went on, listing another reason why she LIPPI’s program is valuable. “And you learn that collaborations do lead to success — everything isn’t a competition.”

Positions of Strength

Over the years, LIPPI has not only inspired women to consider and then pursue public service, but helped hone the skills and, yes, broaden the comfort zone of those already in office.

Tyer falls into both categories, actually. She was the city’s clerk when she became part of the LIPPI class of 2013-14, and prior to that served on the City Council.

She said the LIPPI experience helped provide her with the will and confidence needed to seek the corner office.

“I had an aspiration to become mayor, and participating in the program gave me more confidence in my leadership abilities to take that big step forward,” she noted, adding that several factors, including everything from her family situation to her collective experience in city government, collided to convinced her it was time to seize the moment.

And since taking office in January, she said there have been many times when situations and challenges have prompted her to summon lessons learned during her LIPPI sessions.

“I carry with me important lessons about public speaking and giving yourself a presence in a room,” she explained, adding that these represent just a few of the many ways in which LIPPI continues to influence her life and career.

Denise Hurst, a Springfield School Committee member, tells a similar story.

Denise Hurst

Denise Hurst

She had been on the board a short time when she was asked to be part of LIPPI’s inaugural class, and admits to having doubts about whether she really needed it.

Just a few sessions in — and actually before the cohort began its work — those doubts were completely erased.

“I sat on a panel that the Women’s Fund held as a kickoff for LIPPI, and it was probably then that it became readily apparent to me that I needed to go through this,” she recalled, “because there was so much that I didn’t know about being an elected official.

“I didn’t come from a political family — I had no real experience in politics or elected office,” she went on. “So I felt very much behind the curve with respect to my colleagues on the School Committee, but the types of training and workshops provided by LIPPI were extremely helpful.”

Elaborating, she described her LIPPI experience as an internship of sorts, one that provided hands-on training and many types of invaluable experience. And, like others we spoke with, she said that what LIPPI helped provide, above all else, is that priceless commodity known as confidence.

“You can listen to all the speakers in the world about how you build confidence and how you should be confident and how you shouldn’t be scared, but the reality is that, when you walk into the School Committee chambers or the City Council chambers or state government, you’re there alone … your mentor is not there,” she told BusinessWest. “You have to be quick, you have to be able to think on your feet, and LIPPI helps you do that; it helps you strategize.”

Speaking of Empowerment…

A visitor to Pittsfield City Hall would quickly learn that the mayor’s LIPPI diploma is not the only one proudly displayed.

Indeed, several members of what would be called the Tyer administration were part of the class of 2013-14, and Roberta McCulloch-Dews, director of Administrative Services, is one of them.

A former journalist who later started her own communications company and then held several positions, including assistant to the president, at the Massachusetts College of Liberal Arts in North Adams, McCulloch-Dews said she wasn’t really thinking about a shift into public service when she participated in LIPPI.

What she was thinking about was taking advantage of any opportunity that would expand her horizons.

“I’m a knowledge seeker — I love to learn,” she explained. “And I love to challenge myself with new ways of thinking. So when I heard about LIPPI and how it encouraged women to think about public service as another outlet, I thought it was important to learn about this area — even though moving into that realm wasn’t really feasible at that time.”

Roberta McCulloch-Dews

Roberta McCulloch-Dews

Or so she thought. Indeed, McCulloch-Dews said one of the many thoughts she took home from her LIPPI experience was the notion that one doesn’t have to wait until the conditions — especially a proper balance of work and family — are perfect to take a step into public service, or any other arena, for that matter.

“I would say that I came away from LIPPI empowered to know that I didn’t need to have everything fit perfectly to make the decision to go into public service,” she told BusinessWest. “I didn’t know at the time that I would be in public service now, but I think it was fitting to have that foundation, because it served to enrich what I’m doing now.”

Katherine VanBramer, Tyer’s executive assistant, was another member of that class of 2013-14, and she was technically already in public service while attending those sessions.

In fact, she was working for Tyer, as senior clerk.

Last November, Mayor-elect Tyer asked her to stay with her and become her executive assistant. This role would present a new set of challenges and even more work directly with constituents. But she credits LIPPI with helping to impart her with not only the confidence to make the shift, but the desire to take on a role where she would often be a liaison between the mayor and city residents.

“LIPPI definitely provided me with more self-confidence in dealing with the public,” she said. “And it really inspired me to appreciate how important it is to help people navigate their government, because it can be a tricky process sometimes. If there’s anything I can do to make the process more simple or more understandable, I’m happy and willing to do that.”

While all those we talked with related how LIPPI provided them with confidence and empowerment, they also talked with one voice about the power of mentoring, learning from others who have been through similar experiences, and how the relationships forged during their year certainly didn’t end when the diplomas were handed out.

They spoke also about how the program left them determined to mentor others and share collective knowledge and experience with those who are younger and walking where they were years ago.

“LIPPI has caused me to be more thoughtful about mentoring young women who are interested in getting into non-traditional fields,” said Kasper, noting that police work certainly falls into that category, and few women look in that direction simply because they lack role models — something she has become, and takes quite seriously.

“I’m in a position where I have a great opportunity to be a mentor,” she went on. “It’s an attitude I had before LIPPI, but that program really strengthened it.”

Moving Forward

Experts on the impostor syndrome say it is quite common, difficult to completely cure, but, in most cases, quite manageable.

The process starts with recognizing the condition, understanding that many others suffer from it, and addressing it. The last part of that equation generally amounts to building confidence and thus erasing those nagging doubts about one’s abilities, and developing a strong support system that can help keep them from coming back.

All of that isn’t on LIPPI’s mission statement, either, but that’s exactly what this unique program does.

That, and providing women across Western Mass. with a much bigger comfort zone.

George O’Brien can be reached at [email protected]

Cover Story

Progressive Platforms?

WMass asks for expanded rail service

WMass asks for expanded rail service

Since Amtrak’s Vermonter returned to the so-called Connecticut River Line just over a year ago, bringing back passenger rail service to Northampton, Holyoke, and Greenfield after a nearly 30-year hiatus, officials in those cities say the train has done what they hoped it would — enable people to make connections. But the single train per day has certainly limited the number of those connections, they note, which is why they’re calling for additional north-south service while also pressing the state to make long-dreamed-of plans for an east-west line that would connect Springfield with Worcester and Boston a reality.

Dave Almacy was in a really good mood.

And why not? Ohio Gov. John Kasich, for whom he was doing volunteer work leading up to, and then the day of, the New Hampshire primary, finished second in that closely watched contest, surprising pundits and energizing his candidacy while doing so.

“A definitive second,” offered Almacy, putting heavy stress on that adjective as he typed correspondences on his laptop while riding Amtrak’s Vermonter back to his home in Alexandria, Va. the day after the Granite State voted.

Almacy, a principal with Alexandria-based Engage, a Republican digital-strategy company, has mixed politics with technology for some time now — he was White House Internet director for George W. Bush from 2005 to 2007— and regularly takes the train north out of Washington, D.C.

Dave Almacy passed through Western Mass. on the Vermonter

Dave Almacy passed through Western Mass. on the Vermonter. Area officials want to attract riders who will get on and off in this region.

“I like the comfort. It’s a nice ride; I can be online and do my work, and you don’t have to worry about falling asleep at the wheel,” he joked, adding that he usually doesn’t get past Philadelphia or New York, cities where he has many clients. But his service to Kasich — “we were part of the ground game, going door to door, making phone calls, town halls, you name it” — took him to the northern stretches of the Vermonter and, for these particular remarks, the stretch between Springfield and Greenfield.

Indeed, the train was just south of Northampton, gliding on rails seemingly a few yards from the Connecticut River’s west bank, when he became one of several riders who spoke with BusinessWest about this Amtrak service and why they were using it.

That Northampton train platform became a line on the Vermonter schedule just over a year ago, joining Greenfield and (several months later) Holyoke as new stops for this service amid considerable fanfare from those communities’ elected officials and area economic-development leaders.

Actually, these are new/old stops for the Vermonter, which used to run along what’s known as the Connecticut River Line, or Conn River Line, until 1989, when the deteriorated condition of the track forced the service to move east and run from Springfield to Palmer to Amherst and then Vermont, a far more rural trek that bypassed several of the region’s most populous cities.

With seemingly one voice, area officials say the restored, now-quicker route — coupled with the new stops — is prompting more people like Almacy to grab a seat on the Vermonter, and adding new potency to comments about the seemingly vast potential of the train to bring people, vibrancy, and economic-development opportunities to those four cities and the region as a whole.

But those comments almost always come with, well, a ‘but.’ It’s usually followed by a reminder, twinged with lament, that the Vermonter — which connects Vermont with Washington, D.C. — runs but once a day; the southbound train passes through Springfield at 2:35 p.m., while the northbound version stops there at 3:15.

This schedule certainly limits the train’s potential when it comes to everything from economic-development potential to taking cars off the roads, said Northampton Mayor David Narkewicz, noting that anyone getting on the train in his city, and there are many who do just that, can’t return to it on a train for at least 24 hours — unless they get off in Springfield and take the northbound train a half-hour later.

“If you want to go to New York City and come back the same day, you can’t really do that,” he noted, adding that, while the train has in many ways energized his city, the current service is certainly limited in its impact.

Tim Brennan, executive director of the Pioneer Valley Planning Commission, and perhaps the greatest champion of rail service in the region, agreed. He and the region’s mayors have taken their case to the state — more specifically, Transportation Secretary Stephanie Pollack. In a letter sent a few weeks ago, they seek help in two specific areas: first, with creation of a pilot program that would expand the north-south service to at least five trips a day, through the use of surplus, reconditioned MBTA locomotives and coaches, and second, with development of a business plan for the ongoing operation of the service beyond the initial pilot phase.

Rail proponents want to see more trains

Rail proponents want to see more trains on the schedule at Springfield’s Union Station — and all the other stops in this region.

But as they pursue that option, officials are looking at another one. Indeed, as Connecticut invests heavily in the expansion of rail service between New Haven, Hartford, and Springfield, area officials have begun talks with officials in the Nutmeg State about a partnership that might see some of those trains continue past Springfield and on to Holyoke, Northampton, and Greenfield.

And, while maintaining a focus on the north-south aspect of rail service, area officials continue to press the case for an east-west route that would connect Springfield, Worcester, and Boston. That’s an expensive proposition, and it may not become reality for a decade or more, but proponents say it will be well worth the wait.

In general, those officials are hoping that rail service as a whole can do what the Vermonter does as it chugs north out of the Northampton station — pick up considerable speed.

Train of Thought

As she stood on the platform just outside the John W. Olver Transit Center in Greenfield, braving a stiff wind and passing snow squall, Carolynne O’Connell found a few people who could do what she couldn’t — speak from experience about riding the Vermonter.

And she had seemingly as many queries as BusinessWest did. ‘Which direction does the train come from?’ ‘How fast does it go?’ ‘How long are the stops?’ ‘How many people get on and off?’ — these were just some of the questions she was asked in rapid succession in the moments before the southbound train arrived, right on time, at 1:35 p.m.

Soon, O’Connell, an environmental health and safety specialist with Turners Falls-based Judd Wire, would be able to answer those questions herself. She and her husband were on their way to an annual conference of safety officials, this time in the Big Apple.

She’s been to similar gatherings in recent years, in Milwaukee, Los Angeles, Boston, and other cities where the method of transportation was seemingly obvious. Not so with Manhattan, she explained, adding that several options were considered and mostly discounted for one reason or another.

Flying was deemed rather expensive, while driving seemed impractical given traffic and the cost of parking, she said, adding that some research introduced her to the Vermonter, which was now quite accessible from her home in Orange, roughly 15 miles east of Greenfield, and affordable — $126 per person for a round-trip ticket.

Thus, she became one of a growing number of individuals choosing that train and, in many ways, providing additional motivation for that letter from area mayors to Secretary Pollack.

Indeed, O’Connell is the kind of passenger area officials had in mind when they pressed for the new/old stops for the Vermonter. Or one of the kinds of passengers, to be more precise — individuals across several categories who get on or off the train in Western Mass.instead of merely traveling through it on their way to somewhere else, like Almacy and many others BusinessWest encountered on this Wednesday afternoon.

Other categories include area college students commuting between home and their chosen campus; professionals with clients in Hartford, New York, Philadelphia, Baltimore, Washington, or any of the other stops the Vermonter makes; individuals seeking another option for getting to a ski resort; and people visiting friends and relatives north and south of the Pioneer Valley.

And then, there are potential new categories of riders — including those who might choose to live in a particular area because it’s near a convenient rail line, and also those who might want to visit Northampton for dinner and a show and then head back home.

In each case, the categories — real and potential — are limited by that aforementioned ‘but,’ the one train a day. That’s why Brennan and the area’s mayors, while happy for that one train, are making their case for expanded service loud and clear.

The new rail platform in Greenfield

The new rail platform in Greenfield is one of several built with the anticipation that train service will be a game-changer in the region.

Narkewicz noted that Northampton has easily seen the most ridership among the cities that have again become lines on the Vermonter schedule. He’s ridden the train many times himself, and has encountered area college students heading north and south, as well as students from this area returning to various campuses; musicians traveling to New York for performances; and residents heading to various stops along the line for business or pleasure.

“It’s really a broad mix, and it’s very encouraging to see all these people taking the train,” he told BusinessWest, adding quickly that there would be far more potential for people to get both on and off the train in Paradise City if it came through more often.

“You could have people looking to see someone playing at the Calvin Theatre, or take in a play at the Academy of Music, or see an exhibit at the Smith College art gallery — and take the train to do that,” he explained. “We already are a destination for tourism, and this could be another access mode for people.”

And if the service were regular enough, there might be a much different train of thought — literally, said the mayor.

“If there is enough frequency of trains, you may have people getting off in Northampton and saying, ‘this is a really beautiful city … this would be a great place to live — it’s on a train route, and I can get to Springfield, Hartford, New Haven, or wherever by train; I can live here,’” he said.

Connecting the Dots

Marcos Marrero, director of Planning & Economic Development in Holyoke, said the city built its $3.2 million Depot Square Railroad Station with what he called realistic expectations for its use.

For the most part, he added, they are being realized, with fewer than a dozen people, on average, getting on or off the Vermonter each day in the Paper City.

“We projected that there would not be a lot of riders starting out, which is why we didn’t build a huge parking lot for it,” he explained, adding that the unwritten ambition is to have to construct a bigger one someday, preferably soon.

Marrero said he’s witnessed people getting on the train to go skiing, travel to business appointments, or visit relatives in Connecticut and New York — something they could do previously by train, but only by getting to Springfield first — with more usage on or just before a weekend.

But Holyoke didn’t build that train platform — nor do its officials continue to talk glowingly about its potential to help the city attract residents and businesses — with one train a day in mind.

The focus, as it is in other communities, is on the bigger picture, said Marrero, noting that this means both more north-south travel and, eventually, hopefully, an east-west route.

“The promise of rail is attractive,” he explained. “Having the train station is akin to building an airport … that’s the start, and then you work to populate it with more air service. The train service is similar to that — now we have to work on expanding it.”

Like Brennan and others, Marrero said the train — even one that goes through once a day — allows people to make connections in other Western Mass. communities as well as other cities and towns on the route, especially those to the south. More trains equates to more connections, which is why, throughout history, communities with rail stops have generally fared better than those that lack them, when it comes to being both a destination and a place where people want to live and conduct business.

“For our strategy in the downtown of creating new businesses, homegrown businesses, people from the outside who want to start new ventures, while also creating more opportunities for living here, it’s important to have those connections,” he explained. “They can be with businesses in Springfield or job opportunities in Hartford.”

Narkewicz agreed. “Any time you can make the world a little bit smaller in terms of connecting us to the Valley and the rest of the north-south corridor, that’s important.”

It is the desire to create such connections that prompted a return to the Conn River Line for the Vermonter and, only a few months after it was back in service, a call for more trains.

Just when, and even if, Holyoke will need to build a bigger parking lot is hard to gauge, but Brennan believes there could be some progress by the end of this year or early next. Indeed, expansion of the New Haven-Hartford-Springfield service, which will bring another 12 trains a day into the City of Homes, should be completed by year’s end.

Talks are underway with the Connecticut Department of Transportation about taking some of those trains farther north, and the matter is being taken under advisement, he noted.
“They’re interested in doing that. They would want us to pay our fair share, but they are keeping that option open.”

The other option for expanding north-south service — deploying surplus MBTA equipment on that route — was promoted in a Jan. 29 letter to Pollack, which seeks creation of a pilot program that will reveal potential usage.

Obtaining that MBTA equipment is the key, Brennan told BusinessWest, adding that, if and when it can be earmarked and refurbished, a request for proposals will be submitted for those seeking to operate a service several times a day — preferably two runs in the morning and two more in the evening, on top of the Vermonter.

He expects there will be response to such an RFP.

“There would likely be a half-dozen or so operators that would bid on it,” he projected, adding that Amtrak and Pan Am Railways, which moves freight along the Connecticut River Line, could be among those bidders.

Track Meets

Such expansion of rail service, both north-south and (hopefully) east-west, will enable the train to become more than what it is now — essentially another means of getting from here to there, said Brennan.

As he elaborated, he summoned the phrase “transit-oriented development,” terminology that essentially speaks for itself — although Brennan did offer an explanation.

“When you’re able to offer passenger rail service, the places where the train stops tend to become catalysts for economic development within a quarter-mile to a half-mile of the station,” he noted. “It’s like you create a hot spot for development in that area where you can walk to the station — for example, if you get out of Springfield’s Union Station and walk to your office, or get off the platform in Northampton and walk to Smith College.”

Creating such hot spots is really what the push for rail service is all about, he went on.

“We’re trying to get the level of service up so that those communities where the train is going can generate the full rate of return on investment,” he told BusinessWest, referring to both the costs the communities have incurred and the money pumped into rail by the state.

Hopefully, there will be additional investments, in the north-south line, but especially east-west service farther down the line, as they say in this business.

Indeed, it is the potential to connect Springfield with Worcester and Boston via rail that has Springfield Mayor Domenic Sarno particularly intrigued about transit-oriented development.

Carolynne O’Connell, who took the train from Greenfield to the Big Apple

Carolynne O’Connell, who took the train from Greenfield to the Big Apple for a conference, represents the type of rider area officials had in mind when they lobbied for an extension of north-south rail service.

He noted that the potential for people to be able to work in Boston, Cambridge, or Worcester and live in Springfield — something that would become much more feasible with fast, reliable, east-west train service — could be one of many sources of economic development in the future.

“An east-west service makes sense with everything we’re doing here in the city, including Union Station, MGM, efforts to generate entrepreneurship, creating market-rate housing such as Silverbrook Lofts, and more,” he explained. “The cost of living out here, whether it’s for residential or running a business, is much more palatable than it is in the eastern part of the state.

“It will take a huge investment, and for that reason some people say this is all pie in the sky,” the mayor went on. “But to have an east-west service that would run all the way to the Berkshires makes a lot of sense.”

Brennan agreed, noting that, if expanded rail service becomes reality, this region, and especially cities like Springfield, Northampton, and Holyoke, could benefit from what he called “re-urbanizing,” a reverse of what occurred 40 years ago, when people and businesses moved out of cities.

“There are two segments of the population that are increasingly interested in living in denser urban centers where they don’t need a car,” he explained. “These are seniors, retirees, and also young workers.

“Young people often don’t have a car and don’t want a car,” he went on. “But they want mobility, so the train is very attractive to them; they’ll live and work in an area if you offer them some type of rail alternative. Conversely, seniors, while they’re healthier, aren’t as interested in maintaining a big home and a lawn, and they’re finding cities more attractive.”

The region can be part of this movement, which is national in scope, said Brennan, but not if there’s only one train a day going in both directions, and not without east-west service.

The Last Stop

Sarah Beers is a costume designer from Queens. As she rode the Vermonter back home from Marlboro College — a liberal-arts school located in a town of that same name just west of Brattleboro, where she teaches three times a semester — she talked of this train service in mostly glowing terms.

“But it could be a little quieter … and definitely faster,” she told BusinessWest, adding that she wishes Amtrak could somehow slice at least an hour off the five-and-a-half-hour trek to Penn Station.

Western Mass. officials have another wish when it comes to the train — they just want more of it.

Getting those additional runs, they say, will take rail service from being a convenient transportation option to being a platform for growth and progress — both literally and figuratively.

Meanwhile, such an expansion will allow them to stop talking about what rail service could be and start discussing what it is.


George O’Brien can be reached at [email protected].

Business of Aging Sections

Peace of Mind

Anne Thomas (left) and Joelle Tedeschi

Anne Thomas (left) and Joelle Tedeschi say it’s critical that the Garden at Ruth’s House tailors programs to the individual interests and abilities of residents.

While researchers have hope, so far there’s no cure for Alzheimer’s and many other forms of dementia — conditions that currently affect some 5.3 million Americans but could soar in frequency as the massive Baby Boom generation heads into the golden years. That trend places greater importance than ever before on memory-care units, specialized neighborhoods in assisted-living and skilled-nursing facilities that seek not only to care for residents with dementia, but strive to give them back as much of their old lives as possible.

It’s not always easy to walk in someone else’s shoes, especially when that person suffers from dementia. But at Loomis House in Holyoke, they’re trying.

The training program for Loomis employees who work in the memory-care unit includes a mandatory activity called a ‘virtual dementia tour.’ They’re put through a sensory simulation including shoe inserts to make their feet uncomfortable, hazy goggles that mimic macular degeneration, headphones pumping in white noise like a ringing phone and an ambulance siren, and gloves to impair sense of touch.

“Then we ask them to do tasks. They quickly understand the frustration,” said Lori Todd, Loomis House administrator. “What we try to teach them is, you’re experiencing this for 10 minutes; imagine this all day long. Some people call it sundowning, but after eight hours, I’d be frustrated.”

A perceived need for better training led to the adoption two years ago of new regulations for Massachusetts nursing homes. Specifically, workers in specialized Alzheimer’s and dementia-care units are now required to undergo at least eight hours of initial training to care for such residents, and four additional hours annually. Proponents noted at the time that increased training is critical because roughly 60% of nursing-home residents have some form of dementia.

Lori Todd

Lori Todd says Loomis House works to counsel and reassure families, who are often dealing with wrenching emotions around their loved ones’ dementia.

At Loomis House, which maintains two separate memory-care units totaling 41 residents — there’s always a waiting list — administrators have taken staff training seriously for much longer than that, Todd said. In fact, the way staff assesses and engages its Alzheimer’s and dementia population is indicative of a wider trend in senior care, one that acknowledges that dementia is not going away as the Baby Boom generation continues to stream into its retirement years.

For example, while many facilities place residents with dementia into one of three categories of memory function, Loomis uses seven, in order to develop as individualized and specialized a care plan as possible. “If you’re stage three, you may be able to do a 100-piece puzzle for an activity,” Todd said. “In further stages, you may still be able to do a puzzle, but it may be a four-piece puzzle so you’re not frustrated.”

That said, the goal is to maintain as much independence as possible for residents through an individualized plan that determines what activities will keep them active and engaged. “We have to get an understanding of who they were and what made them tick — basically utilize that information to develop a plan that will be of interest to them.”

Similar strategies are put into play at Ruth’s House in Longmeadow, an assisted-living residence operated by JGS Lifecare. It features the Garden, a 30-bed memory-impaired unit with a central kitchen and living area and an enclosed, secured outdoor courtyard.

“It’s very home-like, which is really important,” said Anne Thomas, vice president of residential health. “But the one thing that distinguishes us from others is our exceptional programming structure, which is really important to people with dementia. If they’re not given some structure, they don’t do well. They need that schedule, that routine.”

Joelle Tedeschi, executive director of Ruth’s House, explained that every new resident is evaluated by the resident care director to determine how they fit into the site’s programming, which includes sensory activities, art and cooking groups, cultural-enrichment programs, and much more.

“We try to find out as much as we can about each person and craft programs based on that,” Thomas added. “It’s about engagement, but also creating an environment as much like their real home as possible. All the things a person enjoyed before should continue here — it shouldn’t change.”

Like Todd, Thomas noted that the population is aging, and the number of Americans living with some form of dementia — currently 5.3 million — is only expected to rise, meaning more nursing homes and assisted-living facilities are making a commitment to taking care of this population.

“With dementia, unfortunately, there’s no cure in sight; we don’t see the disease going away,” Thomas said. “Our responsibility is to create a wonderful program. Boomers are very discerning; they have disposable income, and they expect a lot, and they should. We’re designing things that we as Boomers would want for ourselves and our parents.”

Individual Focus

That begins with meeting each resident where they are, Todd said.

“There’s a lot of emphasis on understanding that we are guests in the home of the people who move in here. When people come to the dementia unit, they stay here; this is their home,” she said, explaining Loomis’ long-time philosophy of person-centered care. “So, if they want to get up at a certain hour, they can have their medicine when they wake up, rather than right at 8 in the morning. The satellite kitchen is open 24 hours a day, and they can eat when they want.”

Tedeschi said the Garden provides a similar sense of autonomy, including no set times for going to bed or waking up, and a kitchen where eggs can be cooked to order at any time. “Some folks don’t want to be up early for breakfast, so we’ll make them breakfast right before lunch if that’s their preferred time.”

The touches of home — and even pampering — continue with amenities like a full-service salon, live entertainers who get residents singing and dancing, and rules that allow residents to bring their pets with them. In addition, family members often volunteer to lead enrichment programs.

“Just today, one of the resident’s families brought in some old tools, and the residents sat around and reminisced about their lives. There were tools there I couldn’t identify, but some of our residents worked on farms as children and worked all day with these tools, and they talked about it. It was one of the most beautiful things I’ve ever seen.”

The Garden also recently introduced holistic-wellness activities including Reiki, aromatherapy, and reflexology, all conducted by student volunteers, said Mary-Anne DiBlasio, sales manager at JGS Lifecare, who has a background in alternative health. Meanwhile, a small activity room is being converted to a sensory meditation room.

In addition, JGS Lifecare takes part in the Music and Memory program, which works with residents’ families to develop a personalized playlist of meaningful songs, which they can play on donated iPods.

“We’ve seen some remarkable success stories with it,” said Alta Stark, director of marketing and public relations. “One woman’s daughter said she could tell immediately if her mother had her music therapy that day because she could have regular conversations with her. She said that had not happened for such a long time — it was like getting her mother back.”

Thomas is equally effusive. “I witnessed something walking through one day on the weekend — a resident in memory care was weepy, crying, and she wanted to go home. A life-enrichment person came over and consoled her, reassured her, got her iPod and earphones … and it calmed her down immediately.”

Tedeschi said it’s always a challenge to customize individualized programs when dementia has such a wide range of stages. Some residents can live relatively independently but need to be in a secure environment, she noted, while others wouldn’t even know how to press an alert pendant if they need help. “We need to anticipate what their needs would be. We have to customize a program for everyone and continue to add services according to their care needs.”

The complexity of caring for this population is why the Department of Public Health pushed for the new mandatory-training rules two years ago. In order to comply, staff members must be trained in the foundations of Alzheimer’s and other dementias, communication and connecting with these residents, techniques and approaches to care for this population, the components of person-centered care, working with families, the dietary needs of residents with Alzheimer’s and other dementias, social needs and appropriate activities in the care of such residents, recognizing and responding to caregiver stress, and preventing, recognizing, and responding to abuse and neglect of residents.

“Everyone who works here — even maintenance and housekeeping — has to have 12 hours of training,” Todd said. “And I’ve seen the benefits in training, retraining, and sensitizing. The regulations are strict, but it benefits the residents; it really does.”

Family Burdens

No one wants to admit their parent has dementia, Todd said, but the services provided in a specialized memory-care unit are critical when that decision looms.

“Most people who live here are a little more advanced than you see at home, and they’re at risk being in the community. Really, it’s a safety issue, and the caregiver can’t do it anymore,” she explained, noting that Loomis House provides a continuum of care that includes hospice services near the end of life.

It’s emotionally wrenching, she added, when someone understands that their loved one doesn’t recognize them in the same way anymore, but noted that Loomis provides a social worker to help families process that experience, and family support groups that help each other through the transition.

“At first, there’s a lot of fear, guilt, and anxiety,” she went on. “Then they begin to trust us. They see they can go home at night and their parents will be cared for. They have to trust that our people are caring for their parents because their parents can’t always tell them.”

Thomas agreed. “Sometimes it’s harder on the family than on the person who has this illness, to see that person changing before their eyes. That’s why we offer support groups for families.”

In addition, as part of the admissions process, Tedeschi said, families help residents assemble a shadowbox of photos and memories, to hang outside their room. Not only do the boxes help residents identify where their rooms are, they give the staff a better idea of what that person is all about. Families also fill out a profile about their loved one’s likes and dislikes, interests and hobbies, to help the staff build a satisfying daily routine.

Once they’re comfortable in their new home, DiBlasio said, “family members don’t have to be full-time caregivers anymore. We let sons be sons, daughters be daughters, and we become the caregivers. If we know the idiosyncrasies of the person, we can become part of the family, and they look at us as part of the team.”

The worst feeling a loved one can have, Thomas said, is the idea that “‘this is my mother; there’s nothing left to her.’ We want to demonstrate that this person has a lot left, and we want to bring that out in them. That’s our job, to bring out the best in the person so the family can experience that as well. The employees that work here find it gratifying that they can make a difference in many small ways, just by getting to know the person.”

Joseph Bednar can be reached at [email protected]

Departments People on the Move
Brandon Mitchell

Brandon Mitchell

Chris Marini

Chris Marini

Meyers Brothers Kalicka, P.C. (MBK) announced the promotion of Brandon Mitchell, CPA, MSA and Chris Marini, MSA, MOS to Senior Associate positions. Mitchell has been with MBK since 2013 and brings a strong technical skill set to his work, as well as a background in sales. “Brandon has demonstrated a strong understanding of our clients and their industries in his time with our firm,” said MBK partner Howard Cheney. “He is resourceful and often takes the initiative to educate himself on his clients beyond the scope of his technical work, allowing him to enhance his relationship with our client base and deliver an even higher level of client service.” Mitchell earned his MSA from Westfield State University. He is a member of the Massachusetts Society of Certified Public Accountants and the American Institute of Certified Public Accountants. For more than two years, Marini has demonstrated a dedicated work ethic to both clients and the firm. He is a team leader within the not-for-profit, HUD, and pension-audit niches. “Since the very beginning, Chris has worked hard and demonstrated a commitment to growth and education,” Cheney said. “He is also an instrumental resource for computer and technology matters here at the firm, helping to spearhead a number of projects and initiatives as we continue to take our cloud-based computer environment to the next level. This has resulted in efficiencies which we are able to pass on to our clients.” Marini holds a BBA with a concentration in accounting from the Isenberg School of Management at UMass Amherst and earned his MSA from the University of Connecticut. He is a member of the Massachusetts Society of Certified Public Accountants and the board of trustees for the Springfield Symphony Orchestra, and serves as a mentor for the Westfield State University Accounting Club.

•••••

PeoplesBank announced the following:

Beverly Farnham

Beverly Farnham

Amos McLeod III

Amos McLeod III

Nancy Robinson

Nancy Robinson

• Beverly Farnham has been promoted to Loan Service Officer. She possesses close to two decades of financial and banking experience. She first joined the bank in 1996 and previously served as loan service specialist. She has earned diplomas for financial services operations and consumer lending from the Center of Financial Training. She has been volunteering for the Holyoke St. Patrick’s Road Race for more than a decade;
• Amos McLeod III has been appointed Senior Credit Analyst Officer. He brings more than a decade of banking experience to his new position. He will be responsible for understanding and managing the credit risk and loan quality of the bank’s commercial real-estate and loan portfolios. He holds a bachelor’s degree in business management from Springfield College and is a graduate of the School of Commercial Lending Program at Babson College. He serves as treasurer of Friends of the Huntington Public Library and volunteers for the United Way of Pioneer Valley; and
• Nancy Robinson has been promoted to Internal Audit Officer. She possesses more than a decade of banking and financial experience. She first joined the bank in 2012 and previously served as financial analyst. She holds a master’s degree in accounting and a bachelor’s degree in business administration from Western New England University. She serves on the board of the Connecticut River Valley Golden Retriever Club. She also volunteers for Big Brothers Big Sisters, Habitat for Humanity, United Way, and Children’s Study Home.

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Jean Deliso

Jean Deliso

Jean Deliso, CFP, from the Connecticut Valley General Office of New York Life, is now authorized to offer AARP-branded life insurance and lifetime-income annuity products to AARP members. It is the first time these group-life-insurance products are offered by authorized-to-offer agents. Deliso is among a select group of New York Life agents who became authorized to offer her clients AARP Guaranteed Acceptance Life, AARP Level Benefit Term, and AARP Permanent Life Insurance, all from New York Life and New York Life’s Guaranteed Lifetime Income Annuity. She is a licensed insurance agent and passed courses specific to AARP. Deliso has been a New York Life agent since 1995. She serves on many boards in her community, including the Baystate Health Foundation and Pioneer Valley Refrigerated Warehouse, and is chairman of the board of the Community Music School of Springfield. She is past chairman of the board of the YMCA of Greater Springfield, past board member of AAA Pioneer Valley, and past trustee of the Community Foundation of Western Massachusetts and the advisory council at Bay Path University. Since 1994, AARP group-life products from New York Life have been available via direct mail to AARP members. The company has also been the provider of group lifetime-income annuities to AARP members since 2006.

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The Women’s Fund of Western Massachusetts announced that Liz Feeley was named Director of Philanthropy. She brings a wealth of blended experience in education and philanthropy to the organization. Feeley received her bachelor’s degree in English from Lehigh University. After spending 21 years coaching intercollegiate women’s basketball at institutions such as Smith College, Princeton University, the University of Notre Dame, and Holy Cross College, Feeley took her penchant for building relationships into the field of philanthropy. She brings a background in strategic planning, team building, volunteer management, and designing sustainable programs to the Women’s Fund. Feeley’s work at both Smith College and Stoneleigh-Burnham School, a day-boarding school for girls in Greenfield, brought to the forefront of her consciousness issues that girls and women face each day. She looks forward to building relationships around the Women’s Fund’s mission of creating economic and social equality for women and girls in Western Mass. through philanthropy. Prior to arriving at the Women’s Fund, Feeley served as director of Development at Amherst Montessori School. Previously, as director of Development and Alumnae Relations at Stoneleigh-Burnham, she led a team that increased fund-raising by 133% and alumni participation in the annual fund by 50% in three years. As director of Development, she also launched an initiative that increased the number of major-gift donors by 35% in two years. In five years, her team took fund-raising at the school to an unprecedented level by implementing a strategy based on stewardship, cultivating relationships, brand identity, creating sustainable programs, social media, and in-person visits across the country and in Asia. While at Stoneleigh-Burnham, Feeley was instrumental in the planning and implementation of a $1.2 million two-year campaign. Her team coordinated and hosted a Leadership Symposium and Gala to launch the campaign that successfully raised money for a new student-center complex. She partnered with volunteer groups of parents, alumni, faculty, students, trustees, and others in an effort to advance the mission of the institution.

•••••

Keith G. Roy Construction Inc., a construction and contracting company serving Massachusetts and Connecticut since 1946, announced that Joshua David Roy has been appointed Vice President. “Joshua is continuing a legacy of leadership at a local family-owned and -operated company,” said President Keith G. Roy. Joshua developed his expertise by working side-by-side with both his grandfather, David, and his father, Keith, since his teenage years. He oversees and personally works on projects that include roofing; exterior builds, including decks and siding; as well as interior construction, including kitchens and baths. “I take particular pride in training our crew, project supervision, and customer service,” he said. For more information about the company, visit kgroyconstruction.com.

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The Gove Law Office announced that attorney Jaclyn Packard has joined the firm, focusing her practice on civil and criminal litigation and trials, real-estate transactions, and estate planning. “Jaclyn Packard is a wonderful addition to our growing law firm of professionals who represent the diverse practice areas Gove Law offers clients within the firm’s Litigation, Real Estate, and Estate Planning departments,” said Michael Gove, founding partner of Gove Law Office. Having graduated cum laude from the Florida Coastal School of Law, Packard holds a license to practice law in Massachusetts, Connecticut, and Florida. In addition to being a practicing attorney, she is an active supporter of the American Cancer Society’s Relay for Life event and a volunteer with the Lawyer for a Day program. The Gove Law Office, with offices in Ludlow and Northampton, is a bilingual firm with attorneys who provide guidance to clients in the areas of business representation, criminal and civil litigation, personal-injury law, commercial lending, residential and commercial real estate, estate planning, immigration, and bankruptcy.

•••••

Rob Poole

Rob Poole

Rob Poole has been named Director of Business Programs at American International College. He will oversee the undergraduate and graduate business administration programs. As part of his responsibilities, Poole will lead the faculty in upgrading the curriculum and managing internship opportunities. The internship program will integrate with the business community to create placements that are mutually beneficial to the industry, students, and the college. In addition, he will focus the MBA program for the non-business major. “Acquiring a technical area of knowledge as an undergraduate, while layering and applying business experience, significantly expands career opportunities,” he said. Poole’s areas of expertise include accreditation, assessment, and internship programs. In addition to working as a private consultant, he has served as an assistant professor at Richard Stockton College and Bellarmine University. He graduated from Texas A&M University with a bachelor’s degree in economics, then received his master’s degree in systems management from the University of Southern California, and a PhD in production operations management from the University of North Texas.

•••••

Milly Parzychowski

Milly Parzychowski

United Bank announced the winners of its 2015 Mortgage Loan Officer (MLO) Sales Contest, the bank’s second annual internal awards program that recognizes its bankers for achieving excellence in mortgage production, and a local mortgage loan originator, Milly Parzychowski, is among the honorees. The final standings are based on the number of units and volume closed in 2015. Depending on an MLO’s production for a given year, they can be recognized in three categories: Chairman’s Club (including Chairman’s Club Champion), President’s Club, or Vice President’s Club. Parzychowski was named to the Vice President’s Club. Parzychowski, who joined United Bank in 2011, is based at the Westfield branch and covers Western Mass. Her more than 40 years in banking and mortgage origination included loan officer roles at Mortgage Master Inc. and Family Choice Mortgage Corp. Parzychowski was also a branch manager at American Home Mortgage and at CNI National Mortgage, a loan originator with National City and Source One, and started her banking career as a teller at Valley Bank in Springfield. She is currently an MBA candidate at Bay Path University.

Daily News

GLASTONBURY, Conn. — United Bank announced the winners of its 2015 Mortgage Loan Officer (MLO) Sales Contest, the bank’s second annual internal awards program that recognizes its bankers for achieving excellence in mortgage production, and a local mortgage loan originator, Milly Parzychowski, is among the honorees.

The final standings are based on the number of units and volume closed in 2015. Depending on an MLO’s production for a given year, they can be recognized in three categories: Chairman’s Club (including Chairman’s Club Champion), President’s Club, or Vice President’s Club. Parzychowski was named to the Vice President’s Club.

Parzychowski, who joined United Bank in 2011, is based at the Westfield branch and covers Western Mass. Her more than 40 years in banking and mortgage origination included loan officer roles at Mortgage Master Inc. and Family Choice Mortgage Corp. Parzychowski was also a branch manager at American Home Mortgage and at CNI National Mortgage, a loan originator with National City and Source One, and started her banking career as a teller at Valley Bank in Springfield. She is currently an MBA candidate at Bay Path University.

Briefcase Departments

Downtown Springfield
to Offer Free Wi-fi

SPRINGFIELD — Mayor Domenic Sarno and Chief Development Officer Kevin Kennedy announced upgrades to Springfield’s downtown technology infrastructure. The initiatives include providing free public wi-fi access beginning in the downtown area this spring, then expanding to other areas of the city, including public parks. Working with city partners, the initiative will also bring high-speed fiber into buildings, which will provide the growing entrepreneurship sector with quicker, cost-effective, easier-to-access technology. “Springfield has a history of innovation,” Sarno said. “These investments will keep us competitive in the market to attract entrepreneurs and to assist those here today in continuing to grow. This will also serve as a matter of convenience for residents and tourists who will be able to access Internet in our parks and public spaces.” The initial investment will range between $50,000 and $100,000 and will ensure free wi-fi access throughout downtown. The investment comes on the heels of the city’s announcement of a National Disaster Resilience Competition (NDRC) award, part of which will dedicate funding to a pair of key innovation projects in the district: DevelopSpringfield’s Springfield Innovation Center and an IT workforce-training program through Tech Foundry. Funding is expected to be $300,000 for each project. All of these activities fall in the city’s Transformative Development Initiative district, a designation the city applied for and was awarded through MassDevelopment, which has since provided staff, an equity investment, and technical and financial assistance as the Worthington Street master plan continues to advance. “This has all been part of a dedicated planning process to establish an innovation district in our downtown,” Kennedy said. “The private and nonprofit sectors have been doing their share in creating a great deal of excitement with programming; these key city infrastructure investments will only help further these efforts. It’s been a great partnership.”

Springfield Regional Chamber Adopts
Energy Position

SPRINGFIELD — The board of directors of the Springfield Regional Chamber voted this week, on behalf of its members, to take a position on energy in the state of Massachusetts and to support a balanced energy portfolio, including the expansion of the supply of natural gas. “Energy is a critical issue for our members. While they acknowledge that regional investment in the transmission infrastructure has increased the reliability of our grid, they see that demand for natural gas continues to rise and the infrastructure is not in place to support such demand,” said chamber President Jeffrey Ciuffreda. “This not only increases their already-high costs of electricity, but causes constraints on the infrastructure and supply. Combined, they tell us it significantly impeded their continued economic development and the economic development of our region.” As a result, Ciuffreda said the Chamber, on their behalf, has adopted the following position: “The Springfield Regional Chamber of Commerce (SRC), through its members, has long identified the high, and increasing, cost of energy as a major issue to address and more recently has identified the constraints on the supply of natural gas as a major deterrent to economic development in the region. Therefore, the chamber supports the expansion of the supply of natural gas, especially to the Western Massachusetts region, as a means to assist in economic-development efforts as well as to reduce the cost of electricity. The chamber acknowledges that two pipeline expansions are in various stages of development, the Spectra project as well as the Kinder Morgan project, and encourages the development of each. The chamber believes that there are sufficient permitting and regulatory rules in place to ensure the safety of these projects and the protection of lands in and around these projects. While endorsing the increased supply of natural gas, the chamber also reiterates its support for the goal set by the state for the development of solar energy and encourages swift action on a comprehensive energy bill that will further bring on line other alternative energies such as wind and hydro. Finally, the chamber is encouraging its members to take advantage of the programs available, many funded through electricity charges, for conservation and efficiencies. There is no better way to lower the cost of electricity than through those efforts. Moving toward this balanced portfolio of energy sources and recognizing the conditions and constraints about being in New England will ensure a better future for all — businesses and residents alike.” Ciuffreda said the chamber will work with local and state officials, utility companies, and developers to continue to advocate on behalf of its members for the programs and capital necessary to lower these escalating costs and improve the region’s infrastructure, and will be an active participant in reviewing any legislation on this issue.

 

State Proposes $83.5M
for Vocational Technical Education Programs

BOSTON — Gov. Charlie Baker, Secretary of Education James Peyser, Secretary of Labor and Workforce Development Ronald Walker II, and Secretary of Housing and Economic Development Jay Ash announced a series of new initiatives to support career vocational technical education, including $83.5 million to be proposed between the governor’s FY 2017 budget recommendation and new capital grant funding to be filed in an economic-development bill this week. “With too many good-paying jobs going unfilled, we are pleased to announce this critical investment in our career and technical schools,” Baker said. “Our proposal will make it possible for more students to explore a pathway to success through stronger partnerships with our schools and local businesses in the Commonwealth.” The funding in the FY 2017 budget will be coupled with a substantial capital-grant program for vocational equipment that further aligns the administration’s investments with local economic- and workforce-development needs and employment partnerships. “Massachusetts has some of the strongest career-technical programs in the country, at both the high-school and college levels, but access and quality are uneven across the Commonwealth, and there’s currently little alignment across education levels,” said Peyser. “Our efforts will significantly expand student access to high-quality career-education programs in STEM fields, manufacturing, and traditional trades, with a focus on underserved populations and communities.” Added Walker, “finding ways to make sure people get the skills and job training they need to get a good-paying job is one of the biggest challenges before us. With these initiatives, we will engage employers as full partners in program design and implementation to help them create a pipeline of workers.” Ash noted that “vocational institutions are an important part of training the workforce to address the skills gap. These additional resources will continue to equip vocational institutions as they train the next generation of skilled workers who will help grow the Commonwealth’s economy.”

 

Employer Confidence Steady to Start 2016

BOSTON — Confidence among Massachusetts employers remained steady during January as optimism about the state economy offset uncertainty about China and turbulent financial markets. The Associated Industries of Massachusetts (AIM) Business Confidence Index rose 0.5 points to 55.8 last month, starting 2016 well above the 50 mark that denotes a positive economic outlook. The increase was driven by a 1.8-point surge in the index measuring employer attitudes about Massachusetts. Confidence remained lower than it was in January 2015, however. “The fact that employer confidence remained solid during a month in which the Standard & Poor’s 500 Index was at one point off 9% and oil dropped below $27 a barrel points to the fundamental, underlying strength of the Massachusetts economy,” said Raymond Torto, chair of AIM’s Board of Economic Advisors (BEA) and lecturer at Harvard Graduate School of Design. The AIM Index, based on a survey of Massachusetts employers, has appeared monthly since July 1991. It is calculated on a 100-point scale, with 50 as neutral; a reading above 50 is positive, while below 50 is negative. The Index reached its historic high of 68.5 on two occasions in 1997-98, and its all-time low of 33.3 in February 2009. The index ended 2015 down for the year, but remained consistently in optimistic territory for the first 12-month period since the Great Recession. Most of the sub-indices based on selected questions or categories of employer rose a point or two in January, though all remained down year over year. The Massachusetts Index, assessing business conditions within the Commonwealth, jumped 1.8 points to 58.1, starting the year more than a point lower than last January. “The Massachusetts Index has been above its national counterpart for 80 consecutive months, and that perception was bolstered by the decision in January by General Electric to locate its corporate headquarters in Boston,” Torto said. “GE’s decision was important, not only for the 800 jobs it will bring, but because the company cited Massachusetts’ leadership in knowledge industries as its reason for coming.” The U.S. Index of national business conditions slipped to 49.9 on the month, leaving it more than four points lower than a year ago. The Current Index, which assesses overall business conditions at the time of the survey, increased slightly to 54.6, while the Future Index, measuring expectations for six months out, rose almost a full point to 57.0. “Employers clearly do not believe that the correction in financial markets signals an overall economic slowdown,” said Alan Clayton-Matthews, associated professor of Economics and Public Policy at Northeastern University and a BEA member. “Massachusetts employers foresee positive business conditions through at least the first half of 2016, and that comports with economic forecasts that Massachusetts will reach full employment during the year.” The three sub-indices bearing on survey respondents’ own operations were mixed in January. The Company Index, reflecting overall business conditions, was up 0.3 points at 57.0, the Sales Index shed 1.1 points to 57.1, and the Employment Index rose 1.3 points to 55.1. “The increase in the Employment Index is good news for Massachusetts. Our survey found that 39% of respondents reported adding staff during the past six months, while 19% reduced employment,” said Katherine Kiel, professor of Economics at College of the Holy Cross and another BEA member. “Expectations for the next six months are even stronger — 37% hiring and only 10% downsizing.”

 

State Announces $9.2M
in Skills Capital Grants

HOLYOKE — The Baker-Polito administration recently announced the availability of $9.2 million in Skills Capital Grants for vocational-technical equipment investments to improve the quality of education and vocational training, provide career technical training to increase program capacity, and enable students to improve their skills to meet the needs of employers in the Commonwealth. “The skills gap is real across the country, and many companies cannot find the talent they need to fill positions and further develop their local economic impact,” said Gov. Charlie Baker. “By investing in capital equipment at vocational and technical schools that are focused on training, we will ensure more residents get the skills they need to get good-paying jobs in growing industries across the Commonwealth.” State officials announced the availability of the Skills Capital Grants at the future site of Holyoke Community College’s (HCC) Center for Culinary and Hospitality Excellence, located in the heart of the Holyoke Innovation District, which is experiencing significant investment and growth. The center is being funded by a $1.75 million capital grant from the former Manufacturing Training Equipment Grant program, which is being combined with the Vocational Opportunity Challenge Grants to create the new Skills Capital Grant. The Holyoke grant was awarded from a prior funding round. High demand for career training programs like Holyoke’s led to the creation, and expansion in scope, of the Skills Capital Grant program. “We are proud and excited to see the expansion of Holyoke Community College’s Culinary Arts program into a larger center which will provide critical skills to our residents for jobs available that are available now,” said Holyoke Mayor Alex Morse. Added HCC President William Messner, “Holyoke Community College is committed to continuously improving our academic program offerings. We have invested $20 million in such efforts over the past few years in areas directly related to regional employment opportunities, including this culinary center, as well as healthcare, STEM fields, and adult literacy. We are pleased to be able to expand our culinary and hospitality program at a critical time for the region and look forward to increasing the educational opportunities for hundreds of local residents.” The Skills Capital grants will range from $50,000 to $500,000, and while the grants do not require a match, applicants are encouraged to demonstrate cash and/or in-kind matches. Eligible applicants include Massachusetts schools, institutions, and organizations that provide career/vocational technical education programs, including all Chapter 74-approved vocational tech schools, community colleges, and providers of training programs that meet the federal Perkins Act definition of career and technical education. Grant applications must be submitted by Jan. 29.

 

Results From Statewide
Healthcare Quality
Survey Released

WATERTOWN — Massachusetts Health Quality Partners (MHQP) announced the results of an independent statewide patient experience survey, now publicly available at healthcarecompassma.org. The survey encompassed nearly 65,000 patients from more than 500 primary-care practices representing approximately 4,000 physicians across the state, who responded to the question of whether they would recommend their primary-care physician to their family and friends. “The answer to this and other patient-experience questions makes Healthcare Compass MA a tremendous resource for Massachusetts residents who want to find the best care available,” said Barbra Rabson, president and CEO of MHQP. Questions about whether or not providers ask patients about feeling depressed, feeling stressed, or experiencing problems with alcohol, drugs, or a mental or emotional illness were reported for the first time in MHQP’s 2014 survey results. The 2014 statewide behavioral-health mean score of 53.1 indicated that there was substantial room for improvement. The results of the 2015 survey indicate improvement to 56.5 for these behavioral-health measures, with several practices having made truly noteworthy progress. The survey also found that primary-care physicians across the state excel in communicating with their patients. The communication mean score for all practices across the state is 93.5 out of a potential 100 points. “We are fortunate to live in Massachusetts where we have access to MHQP’s statewide public reporting about patient-experience results,” said patient advocate Rosalind Joffe, president of ciCoach and MHQP board member. “MHQP’s commitment to capturing and reporting the patient voice, and focusing on what is important to patients, will continue to make care better in Massachusetts.” Added Dr. Thomas Scornavacca, senior medical director, UMass Memorial Health Care Office of Clinical Integration, “MHQP’s survey provides actionable information that helps bring physicians closer to our goal of delivering patient-centered care. At UMass Memorial Health Care, we evaluate MHQP survey results very carefully as we set healthcare quality-improvement priorities.”

Applicants Sought for
Energy and Environmental
Education Awards

BOSTON — The Executive Office of Energy and Environmental Affairs (EEA) is now accepting nominations for its annual Secretary’s Awards for Excellence in Energy and Environmental Education until March 30. EEA Secretary Matthew Beaton will present awards this spring to Massachusetts teachers and students involved in school-based programs that promote environmental and energy education. “I am proud to recognize the teachers and students leading and inspiring their communities as they tackle critical energy and environmental issues,” Beaton said. “It is important to engage students early in issues like energy, recycling, conservation, and wildlife, and they have so many fresh ideas to offer.” All public and private Massachusetts schools (K-12) that offer energy and environmental education programs are eligible to apply for the awards. In 2015, schools and nonprofit organizations from 22 communities across the state were recognized for their work on issues including recycling, energy conservation, ocean science, wildlife conservation, and alternative fuels. The Secretary’s Advisory Group on Energy and Environmental Education will review applications through mid-April. Qualified entrants will be invited to attend a formal award ceremony with Beaton at the State House this spring.

Daily News

BOSTON — Confidence among Massachusetts employers remained steady during January as optimism about the state economy offset uncertainty about China and turbulent financial markets.

The Associated Industries of Massachusetts (AIM) Business Confidence Index rose 0.5 points to 55.8 last month, starting 2016 well above the 50 mark that denotes a positive economic outlook. The increase was driven by a 1.8-point surge in the index measuring employer attitudes about Massachusetts. Confidence remained lower than it was in January 2015, however.

“The fact that employer confidence remained solid during a month in which the Standard & Poor’s 500 Index was at one point off 9% and oil dropped below $27 a barrel points to the fundamental, underlying strength of the Massachusetts economy,” said Raymond Torto, chair of AIM’s Board of Economic Advisors (BEA) and lecturer at Harvard Graduate School of Design.

The AIM Index, based on a survey of Massachusetts employers, has appeared monthly since July 1991. It is calculated on a 100-point scale, with 50 as neutral; a reading above 50 is positive, while below 50 is negative. The Index reached its historic high of 68.5 on two occasions in 1997-98, and its all-time low of 33.3 in February 2009.

The index ended 2015 down for the year, but remained consistently in optimistic territory for the first 12-month period since the Great Recession.

Most of the sub-indices based on selected questions or categories of employer rose a point or two in January, though all remained down year over year.

The Massachusetts Index, assessing business conditions within the Commonwealth, jumped 1.8 points to 58.1, starting the year more than a point lower than last January.

“The Massachusetts Index has been above its national counterpart for 80 consecutive months, and that perception was bolstered by the decision in January by General Electric to locate its corporate headquarters in Boston,” Torto said. “GE’s decision was important, not only for the 800 jobs it will bring, but because the company cited Massachusetts’ leadership in knowledge industries as its reason for coming.”

The U.S. Index of national business conditions slipped to 49.9 on the month, leaving it more than four points lower than a year ago. The Current Index, which assesses overall business conditions at the time of the survey, increased slightly to 54.6, while the Future Index, measuring expectations for six months out, rose almost a full point to 57.0.

“Employers clearly do not believe that the correction in financial markets signals an overall economic slowdown,” said Alan Clayton-Matthews, associated professor of Economics and Public Policy at Northeastern University and a BEA member. “Massachusetts employers foresee positive business conditions through at least the first half of 2016, and that comports with economic forecasts that Massachusetts will reach full employment during the year.”

The three sub-indices bearing on survey respondents’ own operations were mixed in January. The Company Index, reflecting overall business conditions, was up 0.3 points at 57.0, the Sales Index shed 1.1 points to 57.1, and the Employment Index rose 1.3 points to 55.1.

“The increase in the Employment Index is good news for Massachusetts. Our survey found that 39% of respondents reported adding staff during the past six months, while 19% reduced employment,” said Katherine Kiel, professor of Economics at College of the Holy Cross and another BEA member. “Expectations for the next six months are even stronger — 37% hiring and only 10% downsizing.”

Daily News

LONGMEADOW — Social Online Universal Learning (SOUL) at Bay Path University’s American Women’s College was shortlisted for the Wharton-QS Stars Reimagine Education 2015 Awards, a ceremony billed as the ‘Oscars of higher education.’

The second annual Wharton-QS Stars Reimagine Education Conference, which took place in Philadelphia, brought together more than 300 delegates representing some of the world’s most influential universities and companies to discuss innovation in higher education, consider ways to improve pedagogy and employability, and reward the best projects that aim to do so. Key industry and thought leaders like William Rankin, director of Learning at Apple; Jaime Casap, chief education evangelist at Google; Caroline Howard, senior editor at Forbes; and Sean Coughlan, education correspondent at BBC News, were among the attendees of the event.

More than 150 projects were submitted this year, aiming to win prizes in 14 categories, with the overall winner receiving a $50,000 prize.

Bay Path’s SOUL is a set of cutting-edge online tools and resources developed to make each student’s college experience more personal, supportive, and successful. Sponsored by the U.S. Department of Education’s Fund for the Improvement of Postsecondary Education (FIPSE), SOUL is the first program of its kind in the nation.

Class of 2016 Difference Makers

His Legacy of Generosity, Inspirational Living Will Carry On

Mike Balise

Mike Balise, September 2015

Kathleen Sullivan was doing fine, talking in calm, measured — you might even call them precise — tones about Mike Balise and his many forms of support for the Homer Street School, which she serves as principal, until…

Until the conversation turned to the events of last fall — specifically, Mike’s latest, but certainly not last, gesture regarding what has become known simply, and famously, as the ‘coat thing.’ That’s when the dam holding back the emotions broke.

And with very good reason.

To explain, one needs to go back two more Octobers. That’s when Mike first entered the Homer Street School as a celebrity reader with the Link to Libraries program. As he walked down the main hallway, he noticed a number of winter coats, department-store tags still on them, hung on hooks along one wall.

Upon asking what this was all about, he learned that many students’ families cannot afford winter coats, so the school has long been proactive in soliciting donations of coats and money to buy more. But need had traditionally exceeded supply, he was told.

According to Homer Street School lore, Mike then asked what he could do to help close the gap, and soon commissioned a check for $2,000 — much more than was requested.

A year later, and a few weeks after he was diagnosed with incurable stomach cancer, Mike was back at the school — to read and present another $2,000 check for coats. And last October, after already living longer than his doctors told him he probably would, he was back again, to read and do a lot more than cover another year of coats.

“He said to me, ‘I might not be here next year, but those kids will be here, and some of them will need coats, so I want to give the students at Homer Street School $2,000 for an additional five years,’” said Sullivan, her voice cracking before she had to stop for a minute and compose herself. “And later, he wrote me an e-mail a few days before he passed away to thank me for an inspirational message I had sent to him, and for allowing him to be part of something special here at the school.

“That’s the kind of person he was,” she went on. “He was always thinking of others and how he could help, even while battling cancer.”

The coat thing is one very literal example of how Mike’s generosity, his ability to make a difference, will live on long after his passing. There are many others, from the donation the Balise company made to the expansion of the Sister Caritas Cancer Center in Springfield, to his work supporting efforts to assist autistic children and their families (one of his daughters has autism).

Mike Balise began his relationship with Homer Street School

Mike Balise began his relationship with Homer Street School as a celebrity reader with Link to Libraries; it soon evolved into much more.

Indeed, Mike made Community Resources for People with Autism, an affiliate of the Assoc. for Community Living, the primary beneficiary for those wishing to honor him following his death. Jan Doody, the recently retired executive director of the center, said it’s far too early to know how the funds received in Mike’s memory will be used, but she does know they will certainly advance the agency’s mission for years to come, and help fill recognized gaps in support for individuals with autism.

While effectively filling such gaps is certainly one reason to call Mike a Difference Maker, another was the inspiration he provided to those across the area through the courageous manner in which everyone says he fought cancer and the death sentence he was given.

Everyone, that is, except his brother, Jeb, who took a departure from the rhetoric that usually accompanies such a battle, and offered a different, quite profound take on what went down over the 15 months after Mike was diagnosed.

“What he did, and I think he did it better than most people in that situation, is that he didn’t really battle cancer,” Jeb explained. “What he did was focus on positive things, enjoying life, and making a difference.

Mike Balise Family

Jeb Balise says his brother, seen here with his family, didn’t battle cancer; rather, he fought to get the most out of every day.

“His battle was making sure that he got the most out of every moment, and not allow himself to fall into the trap of ‘how much longer do I have?’ and ‘I can’t do this anymore,’” he went on. “He had one very bad day, as I recall, but otherwise he did an amazing job of focusing on life, not his condition. And that’s what I mean when I say that he didn’t really fight cancer.”

By focusing on life, not only for those 15 months after his diagnosis, but for all 50 of his years, Mike Balise remains an inspiration to all those who knew him. For that reason, and for spending much of that time devoted to finding ways to help others, he was — and indeed always will be — a true Difference Maker.

Warm Feelings

Mike died early in the evening on Dec. 23, roughly a week after entering hospice care, and several days into Homer Street School’s two-week winter break.

Thus, the staff at the facility didn’t have a chance to collectively grieve until a meeting after school let out on Jan. 4, their first day back. It was an emotional session, said Sullivan, noting that there was literally not a dry eye in the room. People shared their thoughts on the many ways he supported the institution, she went on, and initiated talks on how best to honor him.

A statue of a man reading a book to children — a non-personalized model that Sullivan had seen on some Internet sites — was one early proposal, but the concept now gaining serious traction is a plan to name the school’s library after him.

That would certainly be fitting, because although he actually read to students there only a few times, Homer Street, a nondescript school in the city’s Mason Square neighborhood that opened its doors in 1896, and is thus the city’s oldest elementary school, has become a kind of symbol of Mike’s work within the community.

The building itself is slated to be replaced over the next few years, said Sullivan — work to identify a site in the area, near American International College, is ongoing — and there will very likely be a new name as well.

But the ‘coat thing’ and the way in which Balise attached himself to the needs of the students at the school will long outlive both the man and the structure.

Indeed, in many ways, his work there epitomizes not just what he did, but how, and the enthusiasm and tireless energy he brought to such endeavors, said Susan Jaye-Kaplan, co-founder of Link to Libraries (LTL) — she was among BusinessWest’s first Difference Makers in 2009 in recognition of her efforts — and a self-described friend of Mike’s.

Upon that first visit to Homer Street School in late fall 2013, she recalled, he adopted the facility in a manner that went well beyond reading on the rug at the front of a third-grade classroom.

“He told me that he would read at other schools over the course of the year,” she said, “but he said, ‘I have to go to Homer Street in the fall for the coats.’”

And the need for such items there was acute, as poignantly explained by Nancy Laino, the school’s instructional reading specialist, who was happy to use the past tense as she talked.

“Kids wouldn’t come to school when it was very cold outside because they didn’t have a coat,” she told BusinessWest. “And sometimes, two siblings would share a coat; one would come to school one day, the other would come the next day.”

This reality explains why teachers would pitch in money themselves and work with a host of service agencies to purchase coats — and why Mike saw several along the wall of the main hallway on his first visit to the facility.

But, eventually, his commitment to the school went behind the coat thing. Indeed, last fall, Mike told Jaye-Kaplan he wanted Balise to sponsor the school as part of LTL’s Business Book Link program. She told him it already had a sponsor, albeit one on a one-year contract, a reply that drew a response she said she won’t ever forget.

“He said, ‘I don’t care if there’s six sponsors at Homer Street; we want to sponsor them,’” she recalled. “He said it had nothing to do with the coats, that they would take care of themselves. He said the company wanted to sponsor a school and he would have members of his team read there.”

And this aggressive form of attachment to a cause was hardly isolated, she went on, using the word ‘humble’ and ‘committed’ frequently as she talked about him.

“When he saw a need, he was always quick to act,” Jaye-Kaplan recalled. “There was no hesitation, and he always followed through. When he said he was going to do something, you could count on him to do it.”

Wear There’s a Will…

Mike Balise, second from left, presents a check to Community Resources

Mike Balise, second from left, presents a check to Community Resources for People with Autism to, from left, James Foard Jr., former president of the board of directors of the Assoc. for Community Living, parent of Community Resources; Jan Doody, recently retired director; Nancy Farnsworth, educational advocate; and Kaitlyn Holloway, projects manager.

Such character traits explain why, even though the Balise company’s many and diverse philanthropic efforts were and are undertaken by a team, and Mike was simply a part of that team, he nonetheless stood out when it came to work in the community, said Jeb.

He was, in most respects, the face of the company — even if it was his voice, heard on countless Balise radio commercials, that most people knew, Jeb went on. But his work at Homer Street School and many other places went well behind that.

“When Mike saw the ability to make a meaningful difference, he would step in and do it,” Jeb explained, adding that his contributions often came with causes that fell between the cracks, groups that could use his organizational — and entertainment — skills, and with filling gaps in funding.

He cited a number of examples, starting with the many requests the company receives for donations of vehicles to help individuals, families, or nonprofits in various types of need. Summing up the corporate response to such requests, he said there are many social-service agencies that, among their many other responsibilities, handle such matters, and Balise will step in only if such needs can’t be met through such channels.

“There are so many great services that will handle such requests,” he explained. “It takes time, there’s bureaucracy, and you have to go through paperwork, but there are agencies that meet these needs. If we believed the system provided for these people, we would tend to say ‘no.’

“But quite often, Mike would give a vehicle to a person who didn’t fall into any of those categories,” he went on. “It would be a mom whose husband died … she had four kids … one of the kids has a job but now he’s going to lose his job because he has no transportation to it, that kind of thing. It was people like this, people who fell under the radar screen, that he sought to help — and he helped a lot of them.

“That’s what Mike was good at — finding people who really needed the help,” Jeb continued, adding that one of the causes he attached himself to years ago was autism.

This work has taken many forms, from working with his friend Doug Flutie to stage a free-throw-shooting competition at the Basketball Hall of Fame to raise money for Flutie’s foundation, which assists those with the condition, to taking an autistic child to visit New England Patriots Head Coach Bill Belichick last fall.

But the main beneficiary (literally and figuratively) of his time, talents, and desire to help was Community Resources for People with Autism.

Founded in 1989 by a group of parents with autistic children, this state-funded organization, as the name suggests, is focused on providing resources to a host of constituencies. These range from individuals diagnosed with the condition to their families to the school systems tasked with providing them with an education.

The resources provided by the Easthampton-based agency, one of seven across the state with the same mission, vary as well, from information and referrals to a resource library; from training and education to educational advocacy.

It is with the last item on that list that Mike (whose family received various forms of support from the agency), acting as part of that aforementioned team at Balise, decided to step in and fill another critical gap.

Indeed, educational advocacy, which involves guiding parents though the individualized education program (IEP) and special-education processes, is the only service not funded by the state. But it’s something many parents need, said Doody, adding that it is very difficult for them to articulate and then fight for all the services their child needs and is entitled to.

“It’s hard for a parent to know how the law works, let alone possess the negotiating skills needed, to advocate for their child in front of school officials,” she explained, adding that Nancy Farnsworth, the agency’s educational advocate, has both parts of the equation covered.

The rate for her services generally runs about $45 per hour, although there is a sliding scale, Doody went on, noting that families sometimes need help meeting such costs. Various forms of support have been secured over the years, she explained, but, as with the coats at Homer Street School, there was a gap between need and the help available.

“Sometimes we would try to divert some of our fund-raising toward that project and cobble money together somehow,” she told BusinessWest. “But it was always underfunded.”

It was roughly 16 months ago, or just after Mike was diagnosed with stomach cancer, that the Balise company was first approached by the agency about helping to close that gap.

The $20,000 the company eventually donated last fall — Mike presented the ceremonial check at one of the company’s dealerships — will provide scholarships and assistance for roughly 10 to 15 families, said Doody, making this a substantial gift that will have a lasting impact.

The same can certainly be said for Mike’s decision to name the agency his beneficiary of choice.

“We were surprised but very pleased that they chose Community Resources as the beneficiary,” she said. “Knowing how many people he was connected to and the many ways he was involved in the community, this is a real honor, and I’m imagining that a lot of people will want to remember him with a gift.”

Doody placed herself in that category, noting that she dropped off a check in Mike’s name early this month.

She said it certainly isn’t known yet how her gift and all the others will be put to use by the agency to support its mission. But there is already some sentiment toward using at least a portion of those funds to expand the educational-advocacy program — Farnsworth currently works part-time — and provide more help to those who need such services.

If that is what transpires, it will be just one example of how Mike and the Balise company will be closing gaps long after his passing.

Clothesing Thoughts

There is just one coat hanging

There is just one coat hanging in the hanging in the hallway at Homer Street School, said Principal Kathleen Sullivan, because everyone who needs one has one.

Today, there is just one winter coat, a large blue one with gold accents, hanging in the main hallway at Homer Street School, just a few feet from a large collection of hats, mittens, and gloves.

And it’s been there for a while, said Sullivan, adding that this is because every student who needs a coat has one, a departure from years past.

Mike Balise saw to it that this was the case, and he will continue to see to it, even though his fight with cancer has ended.

This is an example of how his work as Difference Maker continues to live on. And there are many more where that came from.

 

George O’Brien can be reached at [email protected]

Community Spotlight Features

Community Spotlight

Mayor Richard Kos (right) and Mike Vedovelli

Mayor Richard Kos (right) and Mike Vedovelli say Chicopee has issued an RFP for the old library building adjacent to City Hall.

Mayor Richard Kos says Chicopee is well-poised for growth, thanks to what he called a multi-faceted approach to economic development.

“We’re trying to address the city as a whole to make sure we strengthen any areas where there are weaknesses,” he told BusinessWest a few days after being sworn into office for the second consecutive term and sixth term overall. “Although any urban environment has challenges, Chicopee has a great track record of addressing infrastructure needs in conjunction with development opportunities, and we continue to build on this in one of the strongest financial communities in the state.”

To that end, biweekly meetings are held to assess projects that are underway or on the drawing board. And there are several in those categories, as developers convert space in old mills and buildings downtown and a variety of neighborhoods for housing, business, or industrial use.

In turn, the city has done its part; in addition to initiating infrastructure improvements that encourage growth, it has a new middle school, is focused on improving its network of parks, and stays closely aligned with Westover Air Reserve Base, which has a significant economic impact on the city and region.

Revitalization is taking place in Chicopee Center, and Kos said two high-profile projects show that significant investments are being made downtown. The first is a $6 million conversion of the former John R. Lyman Mill building at the lower end of Front Street, situated next to the Chicopee River Canal, that has been vacant for several years.

A developer has purchased it and plans to convert the space into 80 market-rate live/work/loft apartments, Kos noted, adding that a groundbreaking ceremony is expected for March.

The second project is a $7 million renovation of the Kendall Building at 4 Springfield St., which has been purchased by Valley Opportunity Council. That agency plans to convert it into 39 apartments with $3.1 million in help from the state, Kos explained.

A request for proposals was also issued last month for Chicopee’s old library, which sits adjacent to City Hall.

“We’re looking to see what the private sector wants to do with the property,” Kos said, adding that the city secured a number of grants that allowed it to undertake selective remediation and resolve contamination issues in the building.

“Marketing this building is part of the emphasis we’re placing on our downtown,” he went on, noting that security cameras were installed downtown last year to help make it “a safe, secure, and convenient place to live.”

Michael Vedovelli said the city is fortunate to be working with developers in the old mills, and received a $2.6 million MassWorks grant to make utility, water, and sewer infrastructure improvements in the canal area.

“It’s a very competitive process, and they are difficult to obtain; there were 110 grant applicants, and only 37 were awarded,” said the director of Community and Economic Development. “But we constantly do all we can to create a vibrant downtown, and the projects in Chicopee Center are moving forward and will generate more activity.”

Tom Haberlin, the city’s Economic Development manager, agreed, saying these are the first investments that have been made in the area since 40 new apartments opened last year at Ames Privilege, a former mill and downtown complex that is home to several businesses and 120 apartments.

“When these projects are finished, the bookends [of the mills] will be complete, which leaves the middle of the sandwich to be developed, and we are hopeful that the owners of the mills will ramp up their plans,” he told BusinessWest, explaining that Ames Privilege and the Lyman building sit on opposite ends of the mill area that flanks the canal.

Private investment is being matched by public investments, and the city has demolished a six-family property on 296 Front St. that it plans to turn into a parking lot.

Kos said adding parking space is part of an effort to make City Hall more accessible, and earlier this month the City Council voted to fund an analysis of the building in hopes of turning the antiquated third-floor auditorium into a community meeting center. The council also allocated $500,000 to preserve stained-glass windows in the building that had deteriorated.

The well-known Munich Haus restaurant downtown is also making improvements, which include enlarging its parking area. Its owners purchased the former Ferris parking lot downtown and are awaiting final approval to reconstruct it, Kos said. The new lot will contain more than 50 spaces to complement the businesses’ beer garden and restaurant, and 15 will be designated as free public parking sites.

“Chicopee is one of the largest cities in the area that provides substantial free parking, which is part of the comfort and ease of getting into our downtown,” Kos noted, adding that Munich Haus also purchased the former Bank of Boston building and continues to invest in Chicopee.

Multitude of Projects

As Kos mentioned earlier, there are a host of economic-development initiatives taking place across Chicopee.

Cleanup efforts continue on the 27-acre Uniroyal property, for example, and last year the city not only secured a $200,000 grant to make improvements to the six-story historic administration building on the site, the City Council approved adding $186,000 to weatherproof and preserve it for the future.

The former Facemate site is also being addressed, and several acres are out for bid.

“We anticipate interest in building senior living there,” Kos said, explaining that the acreage abuts the new $10 million RiverMills Senior Center that opened in September 2014.

Progress is also taking place at the former Schine Inn. It was built in 1960 and decades later became the Plantation Inn, known for its 30-foot waving mascot that greeted travelers coming off Exit 6 on the Mass Pike. Kos said 194 motel units on the site have been demolished so a luxury auto dealer can fulfill plans to build a dealership there.

Developments are also taking place in Aldenville, and the former Racing Oil Service Center at 181 Front St., which has remained vacant since 2004 due to contamination issues, will be cleaned up, thanks to a $200,000 grant from the Environmental Protection Agency.

The city also welcomed coffee-maker manufacturer Chemex to a location off James Street after the business moved from its Pittsfield location to Chicopee, said Kos, noting that many businesses move to or expand in Chicopee due to its accessible location. In fact, it has been marketed as the ‘Crossroads of New England’ because of its easy access to I-91, I-391, and the Pike.

Education ranks high on the list of Chicopee’s assets, and last year the 90-year-old former Chicopee High School building on Front Street reopened as the 1st Sgt. Kevin Dupont Middle School after undergoing a $38 million renovation. The building boasts a television production room and a number of new science laboratories, and Kos says half of the city’s middle-school students attend the new school.

Work on the city’s network of parks is ongoing, and last year, a $20,000 KaBOOM! grant paid for new playground equipment at Nash Park with the help of volunteer labor. And although the public outdoor pools were found in need of extensive repairs, the city was able to reopen the Rivers Park pool last summer after it received a $400,000 state grant to do needed work. And earlier this month, the City Council accepted another state grant that will pay for 70% of the cost of replacing Ray Ash Park pool located in the city’s center, Kos said.

Westover Air Reserve Base is a major entity that adds to the city’s economy, and the 2015 Air Show proved to be of its most successful public events. Nearly 375,000 people attended, and an economic-impact study estimated the air show had an $11.5 million economic impact in the area, Kos said, explaining that more than $9 million was spent on hotel stays, meals, gas, and other items. Meanwhile, he added, the fact that base commander Col. Albert Lupenski was recently promoted to general shows his leadership has captured attention in Washington, D.C.

In addition, eight of Westover’s C5-As are being retrofitted with the “quietest engines in the industry and will become C-5M Super Galaxy aircraft,” Kos noted.

Many military installations across the country have closed due to budget cuts, but the city has an innovative plan to help Westover remain open. Kos said 69 multi-family units of military housing on 26 acres that were purchased from the U.S. Navy in 2011 are being demolished to make way for a three-megawatt solar farm on the property with the aim of reducing Westover’s utility bills.

MassDevelopment agreed to provide $1 million to fund the project, and that grant was matched by $1 million from the state.

The base uses approximately $2 million of electricity each year, so this step will save the facility $100,000 annually, which equates to a 5% reduction, Kos said.

“The solar farm will also be a plus for the city because we are clearing up a long-abandoned property and developing it into a taxpaying entity; it will benefit Chicopee, Westover, and the neighborhood,” he noted, noting that roughly 70% of the acreage will contain the solar farm, while the remainder will be preserved for future development because it is contiguous with Westover AirPark North.

The park contains the former Avery Dennison Corp. building, which was purchased by investors after the plant closed two years ago. Yankee Candle now occupies 289,000 square feet of the building, Kos noted, adding that the company opened a distribution operation there.

Haberlin said the number of available commercial and industrial buildings in the city is one of its strengths because many communities lack the space that businesses need to expand. “Chicopee continues to have a supply of large industrial buildings that are being reabsorbed and reused. The cost is typically about $30 per square foot, which is 30 to 40% less than the cost of new construction.”

Celebrating Continued Success

The city is divided into distinct neighborhoods that include Chicopee Center, Chicopee Falls, Willimansett, Fairview, the Burnett Road area, and Aldenville, and last September the city held its first block party downtown.

“We received a $7,500 grant from MassDevelopment and had help from local businesses,” Kos said. “The streets were closed from noon to 10 p.m., and more than 7,000 people attended the family-friendly event that showcased food, entertainment, and the convenient assets of our city in a way that multiple generations could enjoy. We also have a Halloween event downtown which 3,000 families attended last October, and our annual Christmas-tree lighting that more than 1,000 people turned out to see. We are a substantial city that still has a small-town atmosphere and sense of community.”

Haberlin agreed. “Our neighborhoods complement each other and give the city its unique flavor,” he said, “making it a great place to live, work, play, and call home.”

 

Chicopee at a glance

Year Incorporated: 1848
Population: 55,795
Area: 23.9 square miles
County: Hampshire
Residential Tax Rate: $16.91
Commercial Tax Rate: $31.17
Median Household Income: $45,763
Family Household Income: $58,118
Type of government: Mayor, City Council
Largest employers: Westover Air Reserve Base; Chicopee City Hall; Ethos Energy; J. Polep Distribution Services

* Latest information available

 

 

Features

Entry Point

Dawn Creighton

Dawn Creighton says ‘Foot in the Door’ was inspired by recognized needs within the business community and among women looking to become part of it.

They informally named the program ‘Getting a Foot in the Door,’ because that’s exactly what it can provide to area women who find themselves defined by those terms ‘unemployed’ and ‘underemployed.’

And while this initiative was conceptualized by officers with the Dress for Success (DFS) Western Massachusetts, it represents a broad and intriguing partnership between area institutions that provide an array of services to such women, train them — or someday might employ them.

Some of these institutions include DFS, early-education provider Square One, the YMCA, and employers such as Baystate Health, MassMutual, Columbia Gas, and others, who have agreed to collaborate in an effort to put more qualified individuals, specifically women facing a host of different challenges, in the local workforce pipeline.

Many of these women already have a job, or two, or even three, said Dawn Creighton, Western Mass. regional director for Associated Industries of Massachusetts and president of the DFS Western Mass. chapter, noting that several part-time positions are often needed to make ends meet. But what they don’t have is a career, a plan for how to forge one, or the skills necessary to even, well, get that foot in the door.

“The majority of women who will take part in this program hold low-paying and unstable employment, with a definite lack of upward mobility,” she explained. “What we want to do is help women look at long-term goals, not short-term goals, and realize that there are career paths, not just jobs.

“We want to empower women to look at a career trajectory,” she went on. “We want them to understand that, just because they start as a receptionist, they don’t have to always be a receptionsist.”

The unique program that begins later this month will address all that, said Jennifer Endicott, senior vice president for Strategy and External Relations at Baystate Health, adding that it won’t qualify individuals for technical positions that require a particular skill set. But it will help provide them with the soft skills and confidence that many area employers say are lacking in individuals they’re otherwise willing to train for those positions.

“It’s not really the technical skills that these individuals need — once they’re brought into our organization, or Smith & Wesson, MGM, or anywhere else, we’ll teach them the technical skills,” she explained. “They tend to fail on the soft skills, and a lot of programs out there will provide those soft skills, but no one’s really bringing it together in some kind of a comprehensive program.”

Bringing things together is the broad goal of this initiative, which is designed to improve the employability of participants, introduce them to resources across the region, and provide the tools for greater self-sufficiency.

Dawn DeStefano

Dawn DeStefano says the Foot in the Door program will provide women with something that has eluded many of them — a chance.

Here’s how it works: individuals chosen for one of 25 seats in the program will take part in a 12-week course of study that will yield a National Career Readiness Certificate through the Training & Workforce Options (TWO) program developed by Holyoke Community College and Springfield Technical Community College. Participants who earn that certificate are guaranteed an interview with a preferred employer, including Baystate, MGM, Smith & Wesson, and Columbia Gas, which made the pilot program possible with a $14,000 grant.

The interview is the only thing that’s guaranteed, said Dawn DeStefano, who spent 25 years with the YWCA and recently joined Square One as director of Resource Development, adding quickly that it’s often the break that can start someone down the road to a fulfilling career.

“What we’ve heard loud and clear from marginalized women, people who are just trying to make it in this world, is that they can’t get a call back — they don’t even know how to get an interview,” she said. “This program will provide an opportunity, a connection to employers in this area.”

Getting a Leg Up

Creighton told BusinessWest that DFS, while noted more for supplying clothes and shoes for women in need than for providing a foot in the door, has always had a workforce-development component within its mission statement.

But this pilot program represents a significant escalation of those efforts, she went on, adding that it was fueled by need — and on several levels.

For starters, there are the basic needs of the many who find themselves defined by those workforce terms ‘unemployed’ and ‘underemployed,’ she said, adding that there are many individuals who fall into these categories, despite vacancies at many companies, because they lack both hard and soft skills.

Elaborating, Creighton said the program will target two groups of women — those trying to re-enter the workforce and achieve a measure of work-life balance, and those who are juggling two or three jobs to make ends meet.

Meanwhile, there is a need for qualified help at businesses large and small, in seemingly in every sector of the economy, and at many levels, including ‘entry.’

The Foot in the Door program will address these issues through its 12-week program, the first of which — organizers are already undertaking the search for funding to ensure that there will be more — will begin Jan. 23, with classes at Square One’s facilities in Springfield.

Summing up what participants will learn, Creighton said “essential life skills.” By that, she meant everything from the basics on the responsibilities of being an employee to some technical skills and primers on the many resources available to them.

As for what the program will ultimately provide for its participants, organizers listed everything from a needed dose of confidence to an even-more-needed job interview.

“For a lot of these women, what they really need is a chance,” said DeStefano. “And we’re hoping to give that to them.”

As for area employers, the program should help fill a wide variety of entry-level positions, an overlooked but still-important piece of the current workforce puzzle, said Endicott, who gave Baystate’s perspective.

“Baystate has a number of pipelines for what I would call the professional trades — nurses, doctors, lab techs, medical assistants,” she explained. “But for that entry-level workforce, there’s no real, established pipeline, and we’re getting ready, in the not-too-distant future, to compete for that same workforce with MGM.”

Endicott said there are a number of positions program participants can interview for across several fields, including clerical, food and nutrition, environmental services, and transportation, among others.

And from there, well, there are certainly opportunities to advance within a system that employs more than 10,000 people across the region.

“Baystate is very committed to developing talent and promoting from within,” she explained. “We have a goal as an organization for 60% to 65% of promotions to be from within. So once they’re in Baystate and they develop the technical know-how, they can access all sorts of different programs to help them advance their career.”

And while it will obviously take some time to determine how successful this program is accomplishing its many goals, it is already drawing praise for the manner in which a number of diverse entities have come together in a way that expands each of their roles and also addresses a recognized need.

“This initiative is trying to take the good work that a lot of organizations are doing, like Square One, the YWCA, and Dress for Success, and bring them together to build a program that would create a workforce pipeline,” said Endicott, “and connect the programs in a more collaborative way than has been done in the past.”

Getting Pumped

A few weeks ago, Dress for Success Western Massachusetts received national recognition for the donations it logged during #GivingShoesDay on Dec. 1. Indeed, the group placed eighth in the country for total donations, and one of its contributors, the Westfield News Group, was the second-highest individual donor worldwide, with 200 pairs.

While obviously proud of that accomplishment, the DFS chapter has much bigger goals in mind. By partnering with a number of area groups, it wants to do much more than put a shoe on a foot.

It wants to get that foot in the door. And if this collaborative effort is successful, the area’s business community will take some real steps forward.

George O’Brien can be reached at [email protected]

Business of Aging Sections

Cause and Effect

Dr. Mitchell Clionsky

Dr. Mitchell Clionsky says many conditions can mimic attention deficit disorder, so obtaining an accurate diagnosis is critical before treatment begins.

People with attention deficit/hyperactivity disorder (ADHD) have endured all sorts of labels — lazy, stupid, even crazy — while dealing with the self-berating that accompanies an inability to stay focused and complete tasks. Enter the ADD Center of Western Massachusetts, which opened in the 1990s and today serves as a neuropsychological diagnostic practice, providing a pathway for ADHD sufferers of all ages to get the help they need.

Dr. Mitchell Clionsky often suggests two books to patients diagnosed with attention deficit/hyperactivity disorder, which is commonly referred to as ADHD. The first is Driven to Distraction, and the second is You Mean I’m Not Lazy, Stupid or Crazy?! The Classic Self-Help Book for Adults with Attention Deficit Disorder.

The second tome recognizes the fact that many people with ADHD have been labeled any or all of those things — lazy, stupid, or crazy — and that they also berate themselves for their inability to stay focused, complete tasks, or even make money, which Clionsky says is a common problem for small-business owners because they frequently start too many projects at once, fail to bill clients in a timely fashion, or become overwhelmed by bookkeeping and detailed paperwork.

“There is so much shame and stigma associated with ADHD,” said Clionsky, the board-certified neuropsychologist and co-founder of the ADD Center of Western Massachusetts in Springfield. “Children feel stupid if they fail an exam because they got distracted, skipped a page, or forgot they were supposed to multiply rather than divide. They often do their homework but forget to turn it in, and feel embarrassed and defensive when their parents reprimand them.

“But they are not lazy, and they are not stupid,” he went on. “They have a deficit that involves their brain’s ability to produce or release the chemical known as dopamine, which allows people to stay focused.”

The Mayo Clinic defines ADHD as a chronic condition that affects millions of children and often persists into adulthood. It includes a combination of problems, such as difficulty sustaining attention, hyperactivity, and impulsive behavior. Children with the disorder frequently struggle with low self-esteem, troubled relationships, and poor performance in school. It occurs more often in males than in females, and behaviors can be different in boys and girls.

Two years ago, the Centers for Disease Control and Prevention reported that up to 11% of children in the U.S. have been diagnosed with ADHD. Thankfully, about half of them will outgrow it in their teens and 20s, but millions of adults remain undiagnosed, and even if children improve, they may still exhibit some signs of the disorder throughout their lives.

However, many other medical conditions cause similar symptoms, and Clionsky said depression, anxiety, and trauma can lead to an inability to concentrate and stay focused. In addition, frequent bouts of tonsillitis that cause children to sleep poorly can make it difficult for them to concentrate and perform well in school because they are always tired. But a number of studies, including a recent one conducted by the University of Michigan, show that when children diagnosed with ADHD have their tonsils removed, half of them no longer exhibit the problematic behaviors.

The same situation can result if a person has obstructive sleep apnea.

“We recommend that many people have a sleep study done before they start taking medication for ADHD; in some cases, the symptoms resolve once they are treated for the apnea,” Clionsky noted, adding that the inability to get enough oxygen while sleeping can make people inattentive during the day.

“No one has ADHD until it’s been proven — it’s a medical problem that requires a careful and detailed evaluation,” he continued. “When it is correctly diagnosed and properly treated, children and adults can perform so well that it seems miraculous. But the diagnostic process is complex, and there is a lot of variability.”

He explained that ADHD appears to have a genetic component and tends to run in families; if a parent has ADHD, his or her children have more than a 50% chance of being diagnosed with the disorder, and if an older child has ADHD, their siblings have more than a 30% chance.

However, some people have two conditions that exist at the same time. For example, Clionsky says a person with ADHD and obsessive compulsive disorder may have everything perfectly lined up in their cabinets, but be completely disorganized in almost every other aspect of their life. Meanwhile, a child may be depressed and also have attention deficit disorder.

“It’s a neurologically based condition. But there is no blood test, litmus test, or MRI scan that can prove a person has ADHD, which is what makes a clinical diagnosis so complex,” Clionsky told HCN, noting that people who have a hard time concentrating due to ADHD can pay attention under novel or interesting circumstances. “A 7-year-old may act completely normal when his mother takes him to the doctor; it’s a novel experience, so the doctor doesn’t see the child exhibiting any of the symptoms she describes. But if the appointment took two hours, he would notice everything she spoke about.”

But since everyone occasionally exhibits traits found in people with ADHD, diagnosticians look for entrenched patterns of behavior that fall outside the range considered normal for their age.

Complicated Undertaking

Clionsky opened the ADD Center in the ’90s with four partners, who planned to provide all the services people with the condition might need. But they soon discovered most clients simply wanted a diagnosis, and when the evaluation was complete, they returned to their own physicians and counselors for medication and help.

So, today, the ADD Center has become primarily a neuropsychological diagnostic practice.

“We evaluate about 200 people each year and have seen more than 4,000 patients since we opened,” Clionsky told BusinessWest, explaining that children must be at least 6 years old because, prior to that age, there is not enough evidence for a diagnosis to be conclusive as most young children have short attention spans and are very active.

Testing done on the first visit takes one to two hours and begins by collecting in-depth information.

“We get a comprehensive history that includes the person’s academic, medical, psychiatric, and family background, and they fill out a detailed questionnaire and are asked to rate a variety of symptoms on a scale of one to five,” said Clionsky. “We also interview the individual who is being studied as well as their parents or spouse.”

In addition, the person suspected of having ADHD takes a 15-minute, computerized performance test, which is purposely designed to be boring. “It compares their vigilance and ability to focus and respond consistently against people of own their age, and is used to determine how capable the person is of staying on task,” Clionsky explained.

When those tests are complete, the results are tabulated. However, if the case is complicated by medical or psychological issues, several more hours of evaluation may be needed that include testing the person’s reasoning and looking at their learning and problem-solving skills, their ability to memorize things, their intelligence, and their emotional state.

In order to be diagnosed with ADHD, six out of nine diagnostic symptoms must be rated ‘moderate’ or ‘severe,’ and they have to have been present since before age 12 and have created problems in more than one area of the person’s life.

“The symptoms have to have interfered with their academic, occupational, or social functioning and can’t be due to another cause such as anxiety, depression, a trauma, or a concussion,” Clionsky said, explaining that the symptoms of a concussion can mimic ADHD, but are typically temporary.

He added people with ADD fall into two categories. The first group has attention-impairment problems that lead to disorganization.

“It’s not that they can’t pay attention, but they are easily distracted or lose focus if something is boring, routine, difficult to understand, or has too many variables,” he explained. “Adults with ADD often become distracted or impatient during lectures where there is no interaction. They also have trouble completing tasks; they begin one thing, get distracted, and start another, which leads to something else, without ever realizing their primary objective.”

The second group has problems related to hyperactivity and impulsivity. “It predisposes them to a higher likelihood of auto accidents, orthopedic injuries, and head traumas because of their risk-taking behaviors. They tend to engage in activities that stimulate the release of dopamine, such as motocross or mountain biking, and are more likely to be in trouble with the law,” Clionsky said. “They also tend to speed, jump red lights, and do things such as leaping off the walls of a quarry without knowing its depths.”

If a person is diagnosed with ADHD, Clionsky talks to them about the condition and how it is affecting their life. He also suggests appropriate medication, which they can get from their own physician, and may recommend counseling to improve their organizational skills. Educational planning is included in the center’s services for students, and academic accommodations are usually recommended, which may involve having them take tests in a separate classroom and allowing them extra time to complete the work.

“We also tell students with ADHD to sit as close to the front of the room as possible,” he explained. “Most tend to sit in the back, which makes it really difficult, because there is an ocean of activity in front of them, which can be distracting.”

The testing is repeated during a six-month follow-up exam, but the medication usually works. Side effects are minimal, and negative long-term effects of the drugs are almost unheard of, Clionsky said.

Coping Mechanisms

ADD is a developmental disorder that starts in childhood, and even though some young people learn to compensate with help from adults, in many cases, it catches up with them.

For example, adolescents who get extra help from their teachers or have parents who carefully monitor their schoolwork often do well in high school. But once they enter the adult world or go to college, they are unable to manage on their own.

“I see many clients who have left law school or college; they’re bright, but they are failing,” Clionsky says, adding that they miss class, don’t allow themselves enough time to complete assignments, and are often distracted and thrown off track during exams by something as simple as someone dropping a pencil.

He added that many small-business owners who work in the trades, including landscapers and contractors, have come to the ADD Center for help.

“They may be really good at their job, but they are not good business people. They are working 70 to 80 hours a week, but are in debt because they fail to collect payment for their bills or have too many things going on at once, which keeps them from ever finishing anything,” Clionsky noted. “People with ADHD are the most wonderful people in the world, but they frustrate others because they don’t return calls, are late coming home because they make too many stops, and are disorganized. They make dates and promises but forget about them, and although their spouses love them, they can’t count on them. So, resentment builds up, their home lives become very disruptive, and they have trouble retaining jobs or relationships.”

However there is an exception: If the person with ADHD is working on something they really enjoy, they can block out everything else, and many adolescents and adults exhibit this behavior when they are playing video games because they are fast-moving and demand total attention.

But Clionsky says it’s never possible to know for sure if someone has the disorder until a full evaluation is done. He recently diagnosed a 20-year-old with anxiety disorder whose mother was sure she had ADHD.

“She couldn’t seem to pay attention to anything or finish filling out college applications,” he explained. “But the real problem was that she was so anxious, she worried constantly.”

The example points out the importance of examining every factor of an individual’s life that could cause symptoms commonly seen in people with ADHD.

“Some children and people just have bad habits. They procrastinate or are disorganized, so we are very careful about what we diagnose,” Clionsky said. “But if it is ADHD, it’s a real medical problem, and treatment can and will make a difference.”

Daily News

BOSTON — The New England Information Office of the U.S. Bureau of Labor Statistics has released regional data on employer costs for employee compensation (ECEC) for September. ECEC data are based on the National Compensation Survey, which measures employer costs for wages, salaries, and employee benefits. Among the highlights:

  • Total compensation costs among private-industry employers in New England averaged $37.64 per hour worked in September. Wages and salaries accounted for 70.5% of total compensation costs (or $26.54 per hour), while benefits accounted for 29.5% of costs (or $11.10 per hour).
  • Total benefit costs to employers within the New England division mainly comprised the following categories: insurance (including life, health, short- and long-term disability insurance), $2.99 per hour worked; legally required benefits (including Social Security and Medicare), $2.87 per hour; and paid leave (including vacation, holiday, sick, and personal leave), $2.73 per hour. Retirement and savings added another $1.48 per hour to the total benefits cost in New England.
  • In the U.S., compensation costs among private-industry employers averaged $31.53 per hour worked in September. Wages and salaries, at $21.98 per hour, accounted for 69.7% of these costs, while benefits, at $9.55, made up the remaining 30.3%.
Daily News

EAST LONGMEADOW — Carleen Eve Fischer Hoffman, owner of Hand to Paw Reiki, has been named one of the “Top 25 Women to Watch in Western Massachusetts” for 2015-16 by Western Mass Women magazine, a local lifestyle publication.

Hoffman was recognized for her success and innovation with her business, and also because of her commitment to the community. The publication has been presenting the awards in multiple categories for six years running. Winners are selected based on their involvement with the community, their dedication to their careers, overall achievements, and general professionalism.

Hoffman’s unique services at Hand to Paw Reiki use the ancient form of Japanese healing that combines ‘rei’ (spirit) and ‘ki’ (energy) to help people or their pets. She started her business in 2014, focusing on pets originally. She will visit pet patients in their homes and also visits local senior centers on a monthly basis. She has an office in West Springfield located inside Karma Yoga Studio for her non-pet clients.

In addition to her business, Hoffman is deeply involved with the Women Business Owners Alliance and the East Longmeadow Medical Reserve Corps and Local Emergency Planning Committee.

Dee Emery-Ferrero, CEO and publisher of Western Mass Women, noted that Hoffman is doing something “unique and different and that really made her stand out” as a candidate. “Carleen is very innovative and very creative. She loves animals and has an amazing business. She has worked really hard to get where she is. She is an incredible woman, and I am thrilled to see her receive this award.”

Hand to Paw Reiki works to facilitate the body’s healing response through positive, healing energy. Treatments can work for general aches and pains, arthritis, anxiety, or trouble relaxing or sleeping. Reiki can help alleviate the pain and discomfort associated with cancer treatments, surgery, or other illnesses. Reiki can also help pets with similar symptoms, including fear of thunderstorms.

“Reiki is a great addition to your current medical routine,” Hoffman said. “It is a non-invasive, complementary, and alternative health practice that promotes overall health and well-being.”