Page 20 - BusinessWest August 17, 2020

And while that is, as Contrino said, a big number, it pales in comparison to what busi- nesses across a number of sectors are facing, said Lavelle, adding that it’s important to keep things in perspective.
“We can’t compare to what some of the busi- nesses and some of our residential customers
“Many of our business customers have shut down for months, and that’s been one of the frustrating things about this pandemic — seeing the customers we’ve worked with and that have worked so hard to build up their businesses go through this type of economic challenge.”
are dealing with,” he went on. “Many of our busi- ness customers have shut down for months, and that’s been one of the frustrating things about this pandemic — seeing the customers we’ve worked with and that have worked so hard to build up their businesses go through this type of economic challenge.”
To help these businesses — and residential customers as well — Holyoke G&E, like other
utilities, has been working with customers to help them through the crisis.
There is a moratorium on shutoffs for late pay- ments — the governor put one in place for inves- tor-owned utilities, and municipally owned oper- ations have followed suit — and Holyoke G&E is working with individual customers to create pay- ment plans, said Lavelle, adding that, overall, the utility has seen a 25% rise, roughly $1 million to date, in delinquent payments.
Like Contrino, Lavelle said his utility is han- dling the decline in revenue through reserves
and some reductions in expenses, many of which are coming naturally as a result of the pandemic, such as those involving travel, training (some pro- grams cannot be carried out remotely), and other areas.
Lines of Communication
While coping with the pandemic’s impact to their customers, and the bottom line, area utilities have, like other businesses, been forced to adjust and change how they do things.
This means everything from having some employees who can work remotely do just that, to putting one person in each service truck, instead of two; from closing offices, thereby compelling customers to pay online, to taking steps to make sure those in the pivotal control rooms are at minimal risk of exposure to the virus.
Overall, the goal, said those we spoke with, has been to keep people apart as much possible in order to keep operations moving as efficiently as possible. In fact, Holyoke G&E was thinking about consolidating some of its operations prior to the pandemic, and now, it is certainly rethinking that strategy.
Jim Lavelle says Holyoke G&E was thinking about consolidating some facilities, but COVID-19 and a need
to socially distance has prompted a re-evaluation of those plans.
“For a fairly small utility, we have several differ- ent buildings, and we had been looking at a con- solidation plan,” Lavelle said. “But the distance between facilities and the number of facilities has actually helped us comply with social distanc-
ing and other recommendations associated with good COVID hygiene. So we’re revising that whole consolidation plan at present.”
Contrino said his utility’s experience in preparing for weath-
Utilities
Continued on page 60
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20 AUGUST 17, 2020
COVID-19
BusinessWest
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