Page 5 - BusinessWest August 4, 2025

Linda Dulye says
any process
improvement
has to be
accompanied
by human
connection,
collaboration,
and
communication.
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a “human-centered approach that harmonizes the benefits of
advanced technology with the in-the-moment power of digital
minimalism.”
In short, she said a technology-first, people-second mindset
is costing companies dearly and pulling leaders away from
making critical investments in human con-
nection and communication.
“AI is essential for business success —
so is human interaction,” Dulye notes on
her website. “The current AI surge feels
eerily similar to the Lean and Six Sigma
boom. Back then, companies realized that
even the most powerful productivity tools
couldn’t succeed without real, person-to-
person communication. The same holds
true today: when workplace connections
erode, so do trust and teamwork.”
In a wide-ranging conversation with
BusinessWest recently, she explained that
people love new bells and whistles in, say,
their cars, but not so much at work.
“That’s kind of scary for many people.
So that’s why I developed this concept
of the Blended Workplace — it’s helping
organizations understand they’ve got to
devote time with human beings, helping them understanding
why we’re doing this, showing them how this augments their
skills and doesn’t make them obsolete.”
On the contrary, the goal is to show team members how
to adapt to new technology and new models and make them-
selves even more valuable to the company.
“That’s ultimately what we’d love to have people do. But we
all don’t operate the same,” Dulye went on. “It’s not like flick-
ing a switch and saying, ‘OK, on Monday, we’re going to be
utilizing this new AI technology,’ and you’re like, ‘wait, what?
What’s going on?’ We want to help people understand why
we’re doing it, what it means to them in their job, and how to
get comfortable with it. You have to help people.”
“We want to
help people
understand why
we’re doing it,
what it means to
them in their job,
and how to get
comfortable with
it. You have to
help people.”
We don’t
wing it.
“I called at 5:00 pm and they were at my house
at 7:15 am the following morning. Great
service and the wasps were taken care of!
- Mary K.
413-566-8222
GraduatePestSolutions.com
Business W est << FEATURE >>
AUGUST 4, 2025
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