Page 50 - BusinessWest August 4, 2025

PEOPLE ON THE MOVE>>
ALISSA FULLER
Florence Bank announced it
recently presented its 2025
Community Support Award to
Alissa Fuller, a Compliance and
Community Reinvestment Act
(CRA) officer since 2022. The
Community Support Award
was established by the bank
in 1997 as a means of formally
recognizing team members who are active in the
community and give their personal and professional
time to local nonprofit organizations. Each year,
the award recipient selects an organization of his
or her choice, and the bank donates $500 to that
organization on the recipient’s behalf. Fuller chose
to support the Care Center in Holyoke because she
applauds its mission. She supports many other non-
profits in the region with her time, serving on the
advisory council for the Ronald McDonald House
of Springfield and as a volunteer for the Amherst
Survival Center, the Food Bank of Western Mas-
sachusetts, and Community Action Pioneer Valley,
where she assists with tax preparation. Fuller has 25
years of banking experience and has served in other
roles, including Loan Operations manager. She
oversees Florence Bank’s overall compliance pro-
gram and ensures adherence to federal and state
regulations as well as the CRA regulation, which
requires the bank to meet the credit needs within
the communities it serves, particularly in low- and
moderate-income neighborhoods. She has an asso-
ciate degree in business administration from New
England College of Business and Finance. In 2022,
she obtained fair lending expert certification from
Tuscan Club University.
•••••
Forbes has produced its inaugu-
ral America’s Best-in-State CPAs
list, a compilation of the finest
CPAs active in public practice.
Those nominated were rated
on a range of weighted criteria,
including expertise, innovation,
thought leadership, experience,
and service to the community
and to their profession. In the inaugural edition,
there were 18 CPAs chosen in Massachusetts, with
Julie Quink as one of those identified in the West-
ern Mass. region. Quink is the managing principal
of Burkhart Pizzanelli. She joined the firm in 2011
and has more than 34 years of experience in pub-
lic accounting and three years of private corpo-
rate accounting experience. She is involved in the
accounting and consulting aspects of the practice
and manages engagements of various sizes and
complexities. She also performs services related to
forensic and fraud-related engagements. She is a
member of the American Institute of Certified Pub-
lic Accountants, the Massachusetts Society of Certi-
fied Public Accountants, and the Assoc. of Certified
Fraud Examiners. She is licensed to practice in the
Commonwealth of Massachusetts and is a certified
fraud examiner. She earned her bachelor’s degree
in accounting from Elms College. Quink serves as
a member of the Baystate Health board of trustees,
treasurer of the Quaboag Hills Chamber of Com-
merce, treasurer of Square One, chairperson of the
school committee of Pathfinder Regional Vocational
Technical High School, a member of the finance
committee of the East Quabbin Land Trust, chair-
person of the board of directors for Greater Spring-
field Senior Services Inc., treasurer of Hardwick Res-
cue & Emergency Squad Inc., and treasurer of the
Estate Planning Council of Hampden County. She
is an adjunct faculty member in the MBA account-
KATHERINE VON HAEFEN
JULIE QUINK
ing program at Elms College and also serves as a
trustee of Monson Savings Bank.
•••••
After five years of service, Roberta Wilmore has
resigned from her role as executive director of
Make-It Springfield. Wilmore joined Make-It as
its first executive director in the spring of 2020, at
the onset of the COVID-19 pandemic. She led the
organization through an uncertain and challeng-
ing time and played a key role in overseeing the
expansion to a new home on Bridge Street. To sup-
port the organization during this period of transi-
tion, the board has engaged Julien Abramson, an
experienced organizational consultant, to provide
interim support and assist Make-It in preparing for
its next phase of leadership. Make-It Springfield is
a community-focused art and creative center and
collaborative maker space located at 286 Bridge St.
in downtown Springfield. It is dedicated to provid-
ing a supportive environment that fosters creativity,
innovation, and hands-on community collaboration.
•••••
The Berkshire United Way
(BUW) board of directors has
appointed Katherine von Hae-
fen, the organization’s direc-
tor of Community Impact, as
interim president and CEO. Von
Haefen, who assumes this posi-
tion following the departure
of Tom Bernard, will retain her
current responsibilities. The appointment is effec-
tive immediately and will continue to be interim
while the board assesses the ongoing needs of the
organization. von Haefen joined BUW as director
of Community Impact in October 2021. In this role,
she develops and leads region-wide convenings on
topics including early childcare and early childhood
education, food security, and more. She also leads
BUW’s $1 million annual investment strategy for
Berkshire nonprofits and played an integral role in
developing the organization’s current strategic plan.
She serves on the city of Pittsfield’s Preschool Part-
nership Leadership Committee, the Massachusetts
Early Childhood Funder Collaborative steering com-
mittee, and the Berkshire Area Health Education
Center board. von Haefen brings a wealth of rel-
evant experience to the job and provides important
continuity to the organization’s current efforts. She
came to BUW following a 20-plus-year career at
United Way of Greater Houston (UWGH), where she
served as mission and strategy manager. She earned
a bachelor’s degree from Ithaca College and a mas-
ter’s in social work from the University of Houston.
•••••
bankESB recently promoted
Judy Taylor to commercial
credit analyst officer, based at
its 241 Northampton St., East-
hampton office. Taylor has 14
years of banking experience.
She joined bankESB in 2021 as a
commercial credit analyst II and
was promoted to commercial
credit analyst III in 2024. Before joining the bank,
she was a KPMG auditor, worked at State Street
Bank as an accounting officer, and worked at Bank
of America (formerly Fleet Bank) as a manager in the
Financial Analysis and Reporting department. She
was also employed for 20 years in various roles by
the Holyoke Public Schools, with her most recent
title being the district’s Communications director.
In her new role, she will be underwriting bankESB’s
most complex commercial loan requests, mentor-
ing other analysts, and ensuring overall safety and
JUDY TAYLOR
50 << DEPARTMENTS >>
AUGUST 4, 2025
soundness of the commercial portfolio. Taylor
earned a bachelor’s degree in business manage-
ment with a focus in accounting from Westfield
State University and a master’s degree from Lesley
University. She also holds a CPA license and attend-
ed the Massachusetts Bankers School of Commer-
cial Lending, earning a certificate in credit analysis.
She is a longtime volunteer for the Our Lady of the
Valley weekend meals program and a member of
the Southampton Cultural Council.
•••••
Xiomara Albán DeLobato has been elected to the
board of directors of New England Public Media
(NEPM). As vice president and chief of staff for the
Western Massachusetts Economic Development
Council, Albán DeLobato is instrumental in facilitat-
ing the growth and development of the region’s
economy, focusing on the industry sector and
workforce development. She has held leadership
roles at UMass Amherst, Elms College, Springfield
College, and the University of New Hampshire, and
has worked with the offices of Springfield Mayor
Domenic Sarno and U.S. Rep. Richard Neal. In
addition to her work with NEPM, Albán DeLobato
will continue to serve on various boards and com-
mittees throughout Western Mass., including the
UMass Amherst campus council, Girls Inc. of the
Valley, Veritas Prep Charter School in Springfield,
Hampden-Wilbraham Regional School District’s
diversity, equity, and inclusion committee, and the
Wilbraham Finance Committee. She is also a gover-
nor-appointed board member of the Massachusetts
Convention Center Authority and board member of
the Supplier Diversity Office. She holds a bachelor’s
degree in international affairs and Spanish from the
University of New Hampshire and a MBA from Elms
College.
•••••
Baystate Health announced
the appointment of Dr. Scott
Lichtenberger as its new chief
operating officer. He started in
that role on July 14. As COO,
Lichtenberger is responsible for
overseeing health system oper-
DR. SCOTT LICHTENBERGER
ations across Baystate Health,
with direct accountability for
hospital operations, nursing leadership, quality,
patient safety, and systemwide operational perfor-
mance. He will partner closely with senior leaders to
guide operational discipline, promote a strong cul-
ture of engagement, and ensure high-quality, finan-
cially sustainable care across the organization. Lich-
tenberger joins Baystate Health with more than 20
years of experience in healthcare leadership. Most
recently, he served as a principal in EY-Parthenon’s
healthcare practice, where he led enterprise-level
integration and redesign initiatives for academic
medical centers and large regional health systems.
His work focused on developing scalable and sus-
tainable operational models that improved care
delivery, enhanced efficiency, and drove organiza-
tional growth. Previously, Lichtenberger held senior
leadership roles at Centura Health, including chief
transformation officer and president of the Physi-
cian Enterprise. He has also served as partner at
McKinsey & Company and chief strategy officer at
University of Colorado Health. He earned his doctor
of medicine degree from Indiana University School
of Medicine and completed his residency in internal
medicine at the University of Colorado School of
Medicine, followed by a fellowship in gastroenterol-
ogy at Yale University. He also holds a bachelor’s
degree in economics from Northwestern University.
Business W est