Page 22 - BusinessWest January 10, 2022

OUTLOOK 2022/SMALL BUSINESS >>
Many Are Busy, But Challenges Linger as the New Year Dawns
Bart Raser started by stating the obvious: 2021, like 2020, was “a great year to be in the hardware business.”
Indeed, many of those who found themselves working at home, or just spending more time
at home because of COVID, found themselves wanting to work on their homes as well, and that certainly brought more customers — contrac- tors and do-it-your-selfers alike — to the doors of the eight Carr Hardware locations, six in Western
“Lawnmowers for spring look tricky — really, really tricky. Some of the big manufacturers got out, and ... there will be fewer choices and significantly higher prices.”
Mass. and two in Northern Conn., with the flag- ship store in Pittsfield.
But while business has certainly been good, there have been myriad challenges as well, from workforce shortages — which Raser, the com-
Bart Raser says customers, contractors, and homeowners have all felt frustration when their favorite brands aren’t available.
As we reflect on the challenges and changes of 2021, we are grateful for the opportunities they’ve created. By bringing our best selves each day, we’ve developed a supportive team that is eager to contribute and elevate. OTO is approaching 2022 with tangible excitement as we continue to recognize our strengths and
value to each other, our peer groups, and our clients.
22 JANUARY 10, 2022
ECONOMIC OUTLOOK 2022
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