Page 5 - BusinessWest January 6, 2021

Feature
MARKING A MILESTONE
United Way of Pioneer Valley celebrates a century of
meeting needs.............................. 6
COMMUNITY SPOTLIGHT
Agawam looks to an energized future ........................................ 10
Economic Outlook 2021
Question marks dominate the horizon ...................................... 13
THE BIG PICTURE
Economist says pent-up demand will be the key to any recovery .. 14
EDUCATION
BusinessWest
JAN. 6, 2021
VOLUME 37 NUMBER 18
Departments
OPINION...12
PICTURE THIS...43
AGENDA...45
PEOPLE ON THE MOVE...46
COMPANY NOTEBOOK...47
INCORPORATIONS...49
DOING BUSINESS AS CERTIFICATES...49
BANKRUPTCIES...49
REAL ESTATE TRANSACTIONS...49
BUILDING PERMITS...54
Inside
This CEO says some habits are changing, but are they permanent?.....................................19
ACCOUNTING
This CPA is advising clients to keep the seat belt buckled .....................................................20
HEALTHCARE
A Q&A with Baystate Health President and CEO Dr. Mark Keroack.....................................22
FITNESS
Business owners grapple with an industry battered by restrictions......................................24
RESTAURANTS
Owner of large, regional group says it’s survival of the fittest ...............................................25
TECHNOLOGY
IT expert says it’s time for businesses to move from survival to growth................................27
RETAIL
Big Y ’s Charlie D’Amour reflects on 2020 — and the year to come .. 28
Law
RINGING OUT THE OLD
Start the new year by implementing best employment practices.... 32
A QUESTION OF MANDATES
Should employers require employees get the COVID-19 vaccine?.................................................. 34
TO CONTEST OR NOT TO CONTEST?
That is the question when it comes to wills and trusts ........................................................................ 35
Women in Business
A MATTER OF SELF-WORTH
Jessi Kirley brings dignity and collaboration to her new venture.... 38
UNDERVALUED AGAIN
Pandemic increases burden on women — and economic inequity.... 42
On the Cover
ECONOMIC OUTLOOK 2021
Question marks dominate the horizon ...13
Getty Images/Mike Nasuti illustration
School presidents project multi-year emergence from pandemic.........................................................................16
BANKING
SEE: List of Law Firms >>Page 36
BUSINESSWEST (ISSN 1049-9822) is published bi-weekly at the rate of $45 per year by BusinessWest Inc., 1441 Main Street, Springfield, MA 01103. Periodicals postage paid at Springfield, Mass. and additional entries. Postmaster: Send address changes to BusinessWest Inc., 1441 Main Street, Springfield, MA 01103. (413) 781-8600.
BusinessWest INDEX
JANUARY 6, 2021 5