Page 44 - BusinessWest March, 21, 2022
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  Technology
All Systems Go
IT Firms Help Clients Navigate an Increasingly Complex Landscape
One of the surprises of the pandemic’s early days was how quickly companies of all kinds were able to move their workers to remote, home-based setups. Much of the credit for that goes to the IT teams who helped them achieve that transition quickly. It’s just one way IT firms help clients navigate changes in technology, defend against constantly evolving cyberthreats, and make regular assessments of what a business needs to be efficient and effective.
IBy Joseph Bednar
t can start with a cyber breach. Or questions from an insurance company. Or a business simply realizing it needs a hand with its tech- nology.
“Different clients call for different assess- ments,” said Joel Mollison, president of Northeast IT in West Springfield. “They might say, ‘we don’t know where we are with our technology,’ or maybe they have an outsourced IT department, but they’re having an ongo- ing issue, which triggers a call. ‘What are we doing right, what are we doing wrong?’ They want a second set of eyes on something.”
What they often find, he added, is “they don’t know what they don’t know,” and the conversation turns to this: what is the desired IT outcome?
“Every client is obviously unique,” Mollison said. “We want to work with them and understand how their
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