Page 35 - BusinessWest May 16, 2022
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Shining Example
Charlene Manor Receives Silver Achievement in Quality Award
By Elizabeth Sears
Sometimes accolades and honorifics can- not compare to the rewarding aspects of certain fields of work.
Just ask the staff members at Charlene Manor, a skilled nursing facility in Greenfield that is part of the Berkshire Healthcare system. When speak- ing with BusinessWest, employees at the facility were unanimous in their opinion that while win-
The team
at Charlene Manor displays the banner announcing that the facility has been honored with the Silver Achievement in Quality Award.
recovery to hospice and palliative care; from diabetes management and education to stroke recovery.
Which brings us to that award. The facility achieved an important distinction in 2021 — the American Health Care Assoc./National Center for Assisted Living (AHCA/NCAL) Silver Achieve- ment in Quality Award.
 “In a hospital, you have
people that come and
go; in a skilled nursing
facility, many of these
residents are with us for
ning awards — and Charlene Manor recently earned a notable honor — is important, it’s the reasons behind those awards that are far more significant.
“In a hospital,
you have people that come and go; in a skilled nursing facility,
     a long period of time.”
many of these resi-
other work that I’ve done prior to being in this industry.”
Charlene Manor is celebrating its 35th year
in operation, having opened in 1987. It has been growing and evolving ever since while remaining true to its mission — to give back to the com- munity and provide a quality level of specialized programs and services that range from cardiac
  dents are with us for a long period of time,” Margie Laurin, Charlene Manor’s marketing communications coordina-
tor, explained. “We experience their milestone birthdays with them, we experience their joys and their pains. It’s much more than just provid- ing clinical care — it’s providing that care with a level of compassion that I have not seen in any
 BusinessWest
HEALTHCARE
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