Page 54 - BusinessWest November 28, 2022

Secure Solutions
Northeast IT Helps Clients Navigate Their Complex Technology Needs
this is really terrible.’”
So he took it upon him-
self to fix the computer
and, in so doing, found his love for hardware and IT.
He changed his degree and graduated after the dot-com bust, at a time when jobs weren’t easily available for folks who hadn’t been in
the field for a decade. So Mollison started his own firm under his name, fixing things for family, friends, and small businesses.
“I was under that name
for a long period of time,
and then it transformed
over time,” he said. “People
thought we were too small,
so I couldn’t get contracts. I
ended up taking on a busi-
ness partner, Brian Sullivan, in 2010, and we ended up rebranding as Northeast IT. It was all the same; it was just rebranded, and we started taking on more business clients.”
Today, Northeast IT is a managed service provider. Essentially, it acts as the outsourced IT department for companies that don’t have their
By Kailey Houle
In a post-pandemic, technological world, one pocked with data-security threats, companies need a recovery plan more than ever. And Northeast IT is doing what it can to support small businesses during this time.
“Security is coming back into focus again,” said Joel Mollison, the company’s co-founder and president. “So we’re dealing a lot with that, making sure the people have adequate backup disaster-recovery plans. They’re able to recover the data, and their operations will be in better shape because we have certain preliminary piec- es in place to protect their networks. And we’re expanding our offerings in the security sector as well, to kind of cover that.”
Northeast’s focus is on growth — steady, but controlled — in a world of change. But Mollison is no stranger to that, since he walked into col- lege as an engineering student, but quickly real- ized higher-end math wasn’t his cup of tea.
“I was actually working in a computer lab at the time, and I had a personal computer at my house so I could do some of the high-end design work, and then it broke,” he recalled. “I had a Sta- ples warranty, and it took forever for me to have someone come out to the house. In fact, it took weeks for them to come out, and then they didn’t fix it. Then I had to send it out to Worcester. And it became a huge rigmarole. And I was like, ‘wow,
Staff Photo
Nancy Mirkin
Debra Leone
Kathi Donahue
Joel Mollison says Northeast IT’s services have become more critical to businesses since the pandemic.
own internal force, or want to augment their capabilities by doing a co-managed solution — they have a basic IT tech, but Northeast IT does
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