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mouth; there’s no way they’re calling us back.’”
But they did, and Panteleakis believes that’s because he and his partners, Wal-
ter Kroll and Mark Healy, didn’t tell Mitta and Patel what they wanted to hear — even if they didn’t seem too happy to hear it at first.
“With most of the responses, they didn’t like it — they didn’t like what Demetrios was telling them,” said Kroll, managing director of the firm. “They were not appre- ciative of the plan, but they listened.”
That strategy, if it can be called a strategy, is how the firm operates, said Pan- teleakis, adding that this mindset applies to clients of all sizes and questions of all kinds, especially those heard most often in commercial real estate, including ‘can you buy/lease my building?’ and ‘how much can I sell my building for?’
“I have lost opportunities because I am rigid on giving the correct number to someone, more than I am giving the number that the client wants to hear and has been given to them by another broker.”
Too many people asking those questions are drawn to people and firms who will tell them what they what to hear, Panteleakis said, adding quickly that what they should be looking for is a firm willing to partner with them on the matter on hand, be it selling a property or leasing out the vast spaces within Tower Square.
“I have lost opportunities because I am rigid on giving the correct number to someone, more than I am giving the number that the client wants to hear and has been given to them by another broker,” he told BusinessWest.
The Macmillan Group is the latest incarnation, if you will, of the brokerage and property management firm known as Macmillan & Son. When the third-generation president of that firm, Doug Macmillan, ultimately lost his battle with cancer in 2016, the firm was in limbo, Panteleakis said, adding that he was told by Macmil- lan’s mother, Pat, who passed away in 2002, that Doug’s wishes were for Pante- leakis to take the helm and ultimately write new chapters to the Macmillan story.
At first, he was somewhat reluctant to take that course — he already had a job working for MassMutual in its real-estate arm, and was fond of it.
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