Page 40 - BusinessWest September 19, 2022
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HEALTHCARE HEROES OF WESTERN MASSACHUSETTS
Center, part of the Sisters
school to earn a teaching degree. He would
of Providence Health
eventually land a job in Connecticut working in a
System, in 2009, and
day-treatment program for youth with behavioral-
later became director
health issues.
of Outpatient Services
“I was really drawn to the kids, but I felt like I
– Behavioral Health at
didn’t have enough time with them in the school
Providence Behavioral
setting,” he told BusinessWest, adding that these
Health Hospital, and
sentiments led to another rather sharp turn on
then executive director
the career path, this one taking him to a job as
of Behavioral Health
director of the Adolescent and Family Services
Department at the Gándara Center’s main office in
for Mercy Medical
Center and its affiliates,
Springfield.
including Providence
Behavioral Health
Hospital, Brightside, and
“I’m blessed to work with
behavioral-health services
some of the most passionate,
on the Mercy campus.
committed, extraordinary
While he was in that
role, Trinity Health Of
leaders ... it’s a j”oy to come to
New England made the
work every day.
difficult decision to close
Providence Behavioral
Health Hospital in early 2021, leaving a huge void in services available to the public.
“I think that’s where I found my passion for
Seeking to fill that void, Health Partners of caring for those who are in need,” he explained.
New England acquired the property with GFI “And that’s where I started to understand business
Partners with the intention of bringing back management and performance management, and
inpatient psychiatric services and a compliment that’s where I learned the invitational model of
of substance-use programming. And it turned to empowering people; that was the foundation for
Paglia to get that difficult job done.
my career.”
Recalling those days and, ultimately, the Fast-forwarding somewhat, Paglia said he
reopening of that facility, Paglia said the sum of his previous experiences certainly helped him spent nine years at Gándara before becoming
program director for the Brightside Treatment
overcome a number of hurdles, adding that he
Leah Martin Photography
From left, Mark Paglia with Erin Daley, chief Nursing officer; Erica Trudell, director of Nursing for Inpatient Behavioral Health Services & Education; and Alicia Morel, Talent Acquisition specialist.
was essentially starting up a new business, starting with the hiring of staff.
The first priority was the methadone clinic, which served 600 patients and needed to remain open, and did, with the transition from Trinity Health Of New England to MiraVista, sister facility to TaraVista Behavioral Health Center in Devens,
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