Page 41 - BusinessWest September 19, 2022

HEALTHCARE HEROES OF WESTERN MASSACHUSETTS
Making a difference
MAKES ALL THE DIFFERENCE
What does it mean to make a difference? It means giving back. Being a source of strength. Lending a hand. Putting people first. Turning dreams into success. Cheering on the home team. And always being there no matter what. At Country Bank, this isn’t just what we believe in, it’s what we were made for.
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MiraVista Behavioral Health Center is appropriately lit up for September, which is Recovery Month.
taking place at midnight on April 20. What followed was a ramping up to open an adult inpatient psychiatric unit, he went on, adding that this was achieved 10 days after the acquisition, with a second unit added in June, followed by a detox unit and then an adolescent inpatient psychiatric unit, a clinical stabilization service unit, and other substance-use addiction services.
Overall, MiraVista has expanded inpatient bed capacity from 36 at opening to 101 today. This includes 50 acute-care psychiatric beds in separate units for adults and adolescents, 30 detoxification beds in its acute-treatment unit for substance-use disorders, and 21 beds in post- detoxification for individuals transitioning to outpatient care. And it is staffing up for the opening of another unit, a substance-use program. Meanwhile, planning and preparation continue for the opening of what
“I picked up quickly a long time ago that when someone is passionate about what they’re doing, they have their own internal motivation to be successful.”
Paglia called the most challenging unit — a child psychiatric facility — with an anticipated opening date of February 2023.
Overall, MiraVista has gone from one employee, Paglia, to roughly
350 team members in just over 16 months — again, in the middle of
a pandemic and a workforce crisis. In a word, he described this as an “extraordinary” accomplishment, adding that “we are midway through our journey to hire the very best staff to reach an expected 650 employees.” Equally impressive, he said, is the number of visits from the Joint Commission on Healthcare Accreditation that the facility and its team have endured on its way to accreditation.
“Typically, an organization has one visit every three years for their accreditation,” he explained. “Because we had different lines in different units open at different times, we had four surprise Joint Commission visits where they did a complete audit and survey, and I’m incredibly proud that we passed all four with deeemed status, which gives us the opportunity to qualify for our CMS-contracted services with Medicare and Medicaid, which is a difficult achievement. To do all that in one year is pretty extraordinary.” He credits all that MiraVista has achieved to date to the team of leaders he has assembled.
“I attribute a lot of it to the leaders
Paglia
that we were able to bring in to
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2022 HEALTHCARE HEROES
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