From Bedside to Job Site
Dorothy Ostrowski has never settled for having just one ball in the air.
Like the time, a few years ago, when she was building a house with her husband, Mike, while pregnant with their second child, completing a dual master’s degree, and starting a new nursing job.
“Somehow, I don’t know how everything fits on my plate, but it all does,” she told BusinessWest. “One of the biggest things I believe is that anyone’s capable of anything. It’s really how bad do you want it, and how much does it impact you, your life, and your family?”
“One of the biggest things I believe is that anyone’s capable of anything. It’s really how bad do you want it, and how much does it impact you, your life, and your family?”
She had to ask all those questions, plus a few more, when the opportunity arose last April to purchase Adams & Ruxton Construction, a 110-year-old West Springfield company, from its then-owner, family friend Andy Touchette.
With Mike busy running his own company, Amp Electric, it was a decision that rested fully with Dorothy, who had worked in nursing for well over a decade but was intrigued by putting the MBA she earned in 2015 to good use.
He said, ‘what do you think? Do you think you can run it?’” she recalled. “And I was like, ‘you know what? It’s time to do something for me. It’s time to do something for our family. It’s time to do something where I know I have a passion and I can be a good leader.’ So I immediately contacted Andy and said we’re interested.”
Mike had long admired Adams & Ruxton and the work Touchette did there. “I knew it wasn’t a dud. It was all about if the numbers worked and whether or not we could afford it — and whether or not she wanted to run it. That’s how it came to be.”
Once the deal and a transition plan was in place, Dorothy spent the next six months working with Touchette, unpaid, learning every aspect of the business, from contracts and estimating to equipment and planning — “every nut and bolt,” as she put it.
With a diverse range of work, from excavation to commercial buildings, the firm’s recent clients include Chicopee Electric Light, Bank of America, the Diocese of Springfield, Callaway, and Coldwell Banker, among others. The company is also currently being evaluated for woman-owned and veteran-owned certifications, which would open up more doors, especially in the realm of state and federal contracts.
It’s a new adventure for sure, one far different than her career stops to this point would have predicted. For this issue’s focus on construction and architecture, BusinessWest talked with Ostrowski about the many twists in her path, from the roads outside Afghanistan’s capital to emergency departments at area hospitals, to her new task, building a new career — both literally and figuratively.
Joining the Force
Growing up, Ostrowski’s plans were much different than her eventual path into nursing. Specifically, she wanted to be a police officer, eventually studying criminal justice at Holyoke Community College.
Before that, though, at age 17, she signed up with the Army National Guard. A friend had recently joined the service, so she spoke with the same recruiter, who explained the opportunities available in a military police role.
“It was one of those turning points in life, like, ‘what am I going to do with the rest of my life?’” she recalled. After attending boot camp the summer after her junior year, she left for Fort McClellan in Alabama the following year, after her high-school graduation, for what would become a seven-year stint, with stops in Italy, Honduras, Panama, and — most memorably — a nine-month tour in Afghanistan, two years after the 2001 U.S. invasion.
“Wherever I’ve been, we’ve always talked about us opening a business — maybe a daycare for special-needs children or something else. I’ve always had that desire to do more and be more.”
“We did a lot of security stuff in Kabul; we were there to support the rebuilding of the Afghan national army,” she explained. Partway through, she became a chase driver for Gen. Karl Eikenberry, tasked with ‘defensive driving’ to protect the general and others from gunfire and IEDs.
“I’ve had dinner at President [Hamid] Karzai’s palace,” she recalled. “We traveled by Chinooks and Blackhawks with Apache escorts through the mountains, met with warlords, and rode in armored-up Chevy Suburbans with thick, bulletproof glass.”
But her future wouldn’t be in police work — civilian or military. Instead, while taking classes at HCC, she crossed paths with some people who got her interested in medical assisting. After earning her certification in that field and working for a podiatrist, she landed in the Emergency Department of Baystate Medical Center. It was an eye-opening experience.
“That was my first taste of the chaotic world of emergency-room nursing, and I loved it,” she said. “I don’t think you ever get stagnant in that kind of environment. You never know what’s going to come around the corner next, and if you become complacent somewhere, you start to miss things and start to make mistakes. It’s the ever-changing part of it and the constant knowledge. No two patients have the same cookie-cutter symptoms or diagnosis. It’s that constant education that keeps you on your toes.”
She performed well in that environment, and colleagues began suggesting she attend nursing school, which she did, earning an associate degree in nursing at Springfield Technical Community College with help from G.I. Bill benefits, and soon found herself in a new-graduate residency at Baystate.
“But I always wanted more,” she said. “I stayed there long enough to get experience, then I did travel nursing. I saw a lot of different places and different ways procedures are done.”
Ostrowski eventually returned to Western Mass., where she dated, then married Mike, and earned her bachelor’s degree in nursing at Elms College. She took ER jobs at Baystate and Mercy Medical Center, but soon decided she wanted to shift into a less hectic type of job that allowed her more time with family. So she accepted a job with Sound Physicians, a medical process-improvement company, and went back to Elms for a dual master’s degree in nursing and business administration.
“Throughout these transitions, I always wanted more,” she said. “I wanted to be more in a leadership position.”
She found that by buying Adams & Ruxton.
“Wherever I’ve been, we’ve always talked about us opening a business — maybe a daycare for special-needs children or something else,” she said. “I’ve always had that desire to do more and be more.”
After Sound Physicians, she worked at St. Francis Medical Center in Hartford as a process-improvement nurse, and had moved to a role as nurse manager at Connecticut Children’s Hospital when the opportunity arose to buy the construction company.
“I’ve never not been happy as a nurse, and I think I would have potentially stayed in nursing longer had I stayed at the bedside,” she explained. “But I had moved into more of that management piece of nursing, and I constantly struggled with being a nurse’s nurse versus the business of healthcare. It was a difficult internal turmoil to be in, when you know what you want to do through your nurses and patients, but your constraints are based on finances.”
Furthermore, the job was keeping her busy 60 hours a week or more, and she felt she wasn’t home nearly enough to be with her family, especially her older son. “He was struggling to read as a first-grader, and I could have counted on my two hands how many times I was home in time to be able to read to him.”
Time to Change
Something had to give. And her husband could see it, too.
“Between the unhappiness of where she was and having a friend of ours running this [construction] business the past 10 years and how well he’s done, that put it into perspective — ‘hey, it’s just another type of business,’” Mike said. “We’re buying a fully established business that’s completely up and running. All you have to do is go in and replicate what’s going on. You don’t have to build it from the ground up — you can make your changes, you can improve it and grow the business, but in the beginning, all you have to do is replicate it and keep it going.”
“Knowing where to get the answers and knowing to tell someone you don’t know the answer — you get more respect from that than from anything.”
The transition period was important, Dorothy said.
“Andy said he had gotten multiple offers from people he thought would potentially be able to take this business on, but they weren’t the right fit,” she noted. “There’s a certain quality that Adams & Ruxton provides. You have to be the right kind of person who’s going to be there for your clients and your prospective clients. And Andy really wanted to make this a warm handoff. So, the last six months, he made sure he introduced me to all his key clients, and he’s come back in a consultative way; if there’s someone I didn’t meet during those six months, he goes out and meets them with me so they know they’re in the same hands they were before.”
She said the most gratifying aspect of her career move was the fact that Adams & Ruxton’s employees, many of whom have been there more than 20 years, stayed on board when she arrived — and have been a rich resource.
“There’s a constant conversation — if I don’t know something in the construction realm, I have the support system and the knowledge within these walls to ask the questions. I know finances, and I understand how to run the business. I may not know everything there is to know about general contracting, but I know when to say I don’t know, and I know when to ask the questions. I have a great support team.”
Mike agreed. “Knowing where to get the answers and knowing to tell someone you don’t know the answer — you get more respect from that than from anything,” he said.
Both are pleased that business — both at the firm and in the industry as a whole — is healthy right now, Dorothy said. “Our construction rampup this year has started much earlier this year than previous years, so I have no worries about the busy-ness or sustainability.”
It’s a peace she said she began to forge during the period she worked directly with Touchette.
“Over those first six months, there were times I’d never been more sure of something in my career, even as a nurse, and I’ve never been happier than I am now,” she told BusinessWest. “I probably have more stress because I directly impact the livelihoods of the people who work for me, but I’m happier. I enjoy coming to work every day. I enjoy learning new things every day.”
Ostrowski thinks back to other times of transition during her life — like when she missed her graduation from Elms in 2010 because she was delivering her first child — and sees one whirlwind after another, but that suits her just fine.
“I’ve never backed down from a challenge, and I think this is probably the coolest challenge I can embrace, and I will make this successful because I’ve got a great team around me,” she said. “I’m lucky to be where I am right now.”
Joseph Bednar can be reached at [email protected]