In 2017, BusinessWest and its sister publication, the Healthcare News, launched a new recognition program called Healthcare Heroes. In the early going, there were some questions among those seeking to nominate people and organizations about just how that word ‘hero’ was defined.
We told people then, and we tell them now, that ‘hero’ can be defined many different ways, but within the broad spectrum of healthcare, it traditionally denotes someone, some group, or some organization that is changing lives — and in a very positive way.
And, working with this basic definition, we have celebrated dozens of heroes over the past five years, with each story being different and each one touching on the many different ways those in healthcare touch our lives, bring passion, as in passion, to their work, and, yes, change lives.
And the class of 2022 is no exception, as the stories make clear. This class is defined by special people, always working in cooperation and collaboration with others, to improve quality of life for people in this region. It includes:
• Helen Caulton-Harris, the hero in the Lifetime Achievement category, who is being recognized for her life’s work, especially as commissioner of Health and Human Services for the city of Springfield, to educate people, advocate on their behalf, and create policy that will change and improve the general wellness of the community;
• Mark Paglia, COO of MiraVista Behavioral Health Center, the hero in the Administration category, who not only opened that facility in the middle of a pandemic and amid a host of other challenges, but has established himself as a strong leader who empowers his team members and gives them the tools they need to succeed;
• Dr. Phillip Glynn, director of Medical Oncology at Mercy Medical Center, who could be the honoree in many categories, but is the 2022 hero in the Provider category for his work to balance science and humanity, guide his patients through a difficult journey, and make sure their voices are heard;
• Dr. Sundeep Shukla, chief of the Department of Emergency Medicine at Baystate Noble Hospital, who is being honored as the 2022 Emerging Leader hero for his tireless work to not only care for patients, but make the ER an effective safety net and efficient asset — for the hospital and the community;
• The Addiction Consult Service at Holyoke Medical Center, the hero in the Community Health category, which was created as a means to help stem the rising tide of opioid overdoses in the region and offer help and hope to those it touches, especially hope that they can bring change to their lives;
• The Elaine Marieb Center for Nursing and Engineering Innovation, a program at UMass Amherst being honored in (of course) the Innovation category, for bringing together two distinct disciplines in a way that makes perfect sense, and already finding success researching ways to improve patient care through better technology;
• Dr. Paul Pirraglia, division chief of General Medicine and Community Health at Baystate Health, who convened a broad, multi-organization response to the arrival of COVID-19 in 2020 that delivered critical protection, communication, and resources to an often-underserved population, earning one of two awards this year in the Collaboration category; and
• ServiceNet’s Enrichment Center and Strive Clinic and its partners at Springfield College and UMass Amherst, this year’s other Collaboration heroes, for fostering connections that not only serve people with acquired brain injury, but, through hands-on education, are actively developing the next generation of therapists.
It’s an impressive class, all more than worthy of being called Healthcare Heroes.