Vice President and Senior Private Client Relationship Manager, TD Private Client Group
It was more than 10 years ago now, but Gregg Desmarais still remembers the day one of his managers at TD Bank invited him to spend part of a Saturday joining others as they did some work revitalizing one of Springfield’s neighborhoods.
“I joined him and a few other volunteers cleaning up an old lady’s house and tidying up her yard, cutting down some trees, stuff like that,” he recalled. “I liked doing that kind of work anyway, and knowing that it helped someone in need made it even more enjoyable.”
And so began what has become a long and ongoing tenure of service to Revitalize Community Development Corp. (CDC), a nonprofit that serves the Greater Springfield area and performs critical repairs and modifications to the homes of low-income families with children, the elderly, military veterans, and individuals with special needs. That service punctuates a résumé that has made Desmarais a finalist for the 2021 Alumni Achievement Award.
A member of the 40 Under Forty class of 2015 (three of this year’s finalists are from that class), Desmarais captures the essence of this award, which was created that same year to recognize those who have built upon their track records in both business and service to the community.
He has steadily risen in the ranks at TD Bank, moving from an assistant store manager in Agawam to vice president and manager of the store in his hometown of Westfield, then to manager of the flagship office in downtown Springfield, the post he was in when he took his walk down the 40 Under Forty red carpet at the Log Cabin Banquet and Meeting House.
Today, he serves as vice president and senior private client relationship manager for TD Private Client Group, a business of TD Wealth.
In that role, he serves as a liaison to whom those in the area branches refer high-net-worth customers. “I’m their point person for anything to do with their finances, be it deposits, lending, financial planning, investment-management services, trust and estate work, and more,” he said, adding that he works with others to see that all these various needs are met.
His work covers essentially all of Western Mass., and he works with TD employees in, and customers of, more than 20 branches stretching from Longmeadow to Great Barrington. It’s rewarding work, he said, noting that many of the aspects of work with high-net-worth individuals is complex and involves solving problems.
“I’ve been in customer service my whole career, so this is essentially the culmination of everything I’ve done,” he told BusinessWest. “Not many people can say, ‘I love what I do,’ but I can.”
Like all those in financial services, Desmarais said the pandemic has created a number of challenges when it comes to customer service, which have forced adjustments when it comes to how work is carried out and where. Indeed, he’s been to his office at the bank’s local headquarters at 1441 Main St. only a few times over the past 16 months.
“We’re just reinventing ourselves and figuring out new ways of doing business, like videoconferencing, and it’s been working out just fine,” he said.
While working to serve high-net-worth individuals, Desmarais continues a long track record of service to the community, especially with Revitalize CDC. When named to the 40 Under Forty class of 2015, he told BusinessWest, “I take advantage of any opportunity to get out of my suit and tie, get my hands dirty, and give back to the community; I want to make Springfield as healthy, safe, and beautiful as it can be.”
He meant that quite literally. While he has given back in a number of ways, including as chairperson for three years during the Community Foundation’s annual Valley Gives fundraiser, as a former member of the United Way of Pioneer Valley’s grant approval board, and service on the fundraising committee for the American Cancer Society, he is best known for his work for Revitalize CDC, where he has also risen in the ranks, if you will.
Indeed, he moved from volunteer that Saturday a decade ago all the way to chairman of the board (a role he recently relinquished), although he remains quite active with this nonprofit group, in fundraising and also as a house captain for its rebuilding events.
During his tenure with Revitalize CDC, and especially as chairman of the board, Desmarais worked to improve fundraising efforts and create more community events for the nonprofit, enabling it to grow and serve more families each year. Under his leadership, Revitalize CDC officially became a community-development corporation in 2015.
During COVID, Desmarais helped orchestrate a needed shift in services, with volunteers mostly unable to go into individuals’ homes. Indeed, the nonprofit found new ways to give back.
“We had a few projects to rehab here and there, but mostly we were bringing sanitary products, household cleaners, masks, and food to people,” he explained. “We found more ways to help people in those difficult times.”
Colleen Loveless, president and CEO of Revitalize CDC, who nominated Desmarais for the Alumni Achievement Award, summed up not only his work with her group, but his ability to inspire others to give back.
“Gregg exemplifies the characteristics of a strong, community-based leader — vision, mentorship, hands-on service, and a positive understanding of the strength of the local community,” she wrote in her nomination. “He quickly saw the underserved population of Springfield residents who could directly benefit from the services of Revitalize CDC, and he understood that it would take a more robust fundraising structure.”
In these and other ways, Desmarais truly exemplifies the characteristics of an Alumni Achievement Award finalist — an individual who continues to build on an already strong record, both in business and within the community.