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Travel and Tourism

Taking Flight

When the Connecticut Airport Authority (CAA) launched nonstop flights on Frontier Airlines from Bradley International Airport to Miami on Nov. 14, it marked yet another success in the airport’s goal of expanding destinations for customers, particularly budget, non-stop flights.

“We are excited to launch Frontier Airlines’ non-stop to Miami from Bradley International Airport,” said Kevin Dillon, executive director of the CAA.  “Frontier Airlines’ low-cost model is a key addition to our route structure. We are pleased to offer our passengers this additional travel option along with the high level of customer service that Frontier offers to its customers.”

The non-stop service will operate seasonally starting through April 2020 on Tuesdays, Thursdays, and Sundays, aboard an A320 Neo aircraft. The outbound flight departs from Bradley at 8 p.m. and arrives at Miami International Airport at 11:23 p.m. The inbound flight leaves Miami at 3:55 p.m. and arrives at Bradley at 7:04 p.m. 

Frontier Airlines also operates non-stop flights from Bradley to Denver, Orlando, and Raleigh-Durham. Non-stop flights to Orlando operate year-round, and the non-stop flights to Denver and Raleigh-Durham operate seasonally.

“We’re happy to expand our service at Bradley International Airport with non-stop flights to Miami,” said Daniel Shurz, senior vice president of Commercial for Frontier Airlines. “These new flights are an affordable and convenient option for travel to South Florida to explore the unique dining, sunny beaches, and endless activities. We appreciate the support of the community and look forward to continuing our outstanding partnership with the airport where we now offer four non-stop destinations.”

When the CAA took over operations at Bradley in 2013, it was handling roughly 5.5 million passengers a year. Now, that figure is more than 6.6 million.

Recent years have seen Bradley launch low-cost, non-stop service to Pittsburgh on Via Airlines, and to St. Louis on Southwest Airlines. Meanwhile, internationally, the daily Aer Lingus flight to Dublin introduced in 2016 has becoming increasingly popular with business and leisure flyers, and last year the airline committed to another four years at Bradley.

Passenger Experience

These developments, among others, have contributed to six straight years of passenger growth since the CAA began managing the airport in Windsor Locks in 2013. When the CAA took over operations at Bradley in 2013, it was handling roughly 5.5 million passengers a year. Now, that figure is more than 6.6 million.

And it’s not just flight expansion, but improvement in amenities as well. Bradley has added new eateries in recent years, such as Phillips Seafood and Two Roads Brewery. It also saw the opening earlier this month of Natalie’s Candy Jar, a self-serve candy store with more than 400 different sweet treats, beverages, and candy-related gift items.

“Natalie’s Candy Jar is a popular brand with a national footprint, making it a key addition to Bradley’s customer experience,” Dillon said. “The store’s unique and fun atmosphere, coupled with the high quality of candy, sugar-free treats, and gifts, will be well-received by travelers of all ages.”

Meanwhile, Travelers Aid International has begun serving Bradley’s passengers with a guest-service volunteer program. Travelers Aid currently operates similar guest-service volunteer programs at four other airports: New York JFK, Newark Liberty, Washington Dulles, and Washington Reagan.

These service-focused improvements have all helped Bradley International Airport earn a spot in the prestigious ranking of five best airports in the U.S. by Condé Nast Traveler three years in a row.

Dillon hopes readers keep the accolades coming for Bradley’s planned, $210 million ground transportation center, which recently broke ground for construction. When it’s open, passengers will be able to fly into Bradley and connect to the transportation center via a walkway from the terminal. All the rental-car companies serving Bradley will be located there, as well as 830 spaces of public parking.

The transportation facility will also serve as a transit hub for the various bus services into and out of Bradley, as a connecting point to the rail line that now connects New Haven with Springfield.

—Joseph Bednar