Getting Down to Business

The leadership team at Ace Chimney Sweeps, Kelly Kapinos and her sons, from left, Kelly, Matty, and Joey.
Kelly Kapinos says it started with one of those cereal box records that were prevalent in the ’60s and ’70s.
Her husband, Jay, was looking at a trade magazine in a doctor’s office after an on-the-job injury, she explained, when he came across an item for chimney sweeping.
“It talked about how you could be your own boss, help people stay safe, meet a lot of people, and not have to work in a cubicle,” she recalled, adding that he sent away for the record, which started with “Chim Chim Cher-ee” from Mary Poppins.
“It talked about the advantages of being a chimney sweep, like being outside in the nice weather. It didn’t talk about how cold it gets, or how hot it can be on roofs, or how dangerous it can be,” Kapinos recalled with a laugh, adding that, after some deeper due diligence on this business, they bought in and hung out their shingle. Sort of.
They kept their full-time jobs and started cleaning chimneys on weekends before it became a full-time pursuit called Ace Chimney Sweeps. And 40 years later, Kelly and her three sons, Matt, Jamie, and Joe, are still at it (Jay went on to get his class A license and now moves heavy construction equipment), as one of the very few locally owned chimney sweep companies still doing business in the 413 and just beyond.
And this is one of the points they stress to visitors to their booth at the Original Western Mass Home & Garden Show, which will stage its 71st edition at the Big E on March 26-29.
The company has become a regular at the show over the past several years, said Kapinos, adding that it uses those four days to help fill an already-crammed schedule for the coming seasons, but also just to get the word out and build some brand recognition.
“For the first time in a long time, people want to sign up to get work scheduled. In past years, they’ve been so busy … they came to the show because they didn’t want to lose their spot and they wanted to keep their name out there, but they really weren’t trying to sell work. This year, there’s a different mindset.”
These are the main motivations for vendors at the show, many of which have been appearing for decades, said Andy Crane, president of the Home Builders & Remodelers Assoc. of Western Mass., which produces the show.
The showcase provides a great opportunity for businesses to do some brand building and, quite often, put some business on the books, said Crane, adding that, with the economy slowing in some respects, many vendors are more focused on looking for work than they have been in recent years, when they were booked solid heading into the show.
“A lot of businesses are really busy, but there are many businesses that would like to see more booked jobs to feel good,” he explained.
Meanwhile, for visitors, the show presents an opportunity to get a break from winter (especially this year), see what’s new, and perhaps find someone to handle the next project on their to-do list.
For BusinessWest, its annual show preview provides a chance to tell the stories behind some of the vendors — like Dimauro Carpet & Tile. The East Longmeadow-based company, now celebrating 30 years in business, will be making its first appearance at the show, and Jeff Beturne, project manager for the company, is expecting … well, he’s not really sure what to expect.
“I’m excited about what it might bring — we’re really not sure,” he said, adding that members of the company’s leadership team are putting together a game plan for the show, including deals to be offered to customers.
Overall, they will be looking to introduce themselves to the region and “get our personality out there,” he went on, adding that the company will stress its longevity and the fact that it is locally and family-owned.

Andy Crane says the Home & Garden Show provides vendors with an opportunity to be visible — and also put some business on the books.
For Earthlight Technologies, an energy solutions company based in Ellington, Conn., and with offices locally in Northampton, the goals are similar, said Andrew Bessette, content manager.
“The trade show is a good way for us to get more visibility and get direct lines to our customers,” he noted, adding that, while the company gains several jobs directly from the show, it also builds name recognition and tries to separate itself from competition that is not as focused on quality and customer service (more on this later).
For this issue and its focus on home improvement, BusinessWest previews the Home & Garden Show and talks with several area businesses about why these four days at the Big E are time very well-spent.
Home Work
This is the slow season for chimney sweeps.
It starts in January and goes until about the end of winter, said Kapinos, adding that this general quiet allows the company to make the significant investment in time required of home show vendors.
“We start revving up for spring cleanings, and then we’re out straight again until next January,” she explained, adding that the show, while time-consuming, is a solid investment for Ace when it comes to getting its name out and making acquaintances.
“The show keeps us in front of people that have been coming to us for years,” she said. “They stop by the booth to say ‘hi’ and put my face with my voice on the phone, and also meet the guys because they’re at the show with me.”
This business of putting faces with voices and ‘meeting the guys’ might be the unofficial mission of the home show, said Crane, who said organizers are on track for another sellout when it comes to vendor space.
Crane noted that, in the wake of COVID, a time when people spent more time at home — and also when many had more disposable income — most contractors and home improvement companies had all the work they can handle. Some didn’t want to come to the home show and tell those visiting their booth that they couldn’t put them on the schedule for several months at least.
Most contractors are still busy, he said, but there is now more need to get in front of people and, hopefully, fill the calendar with work.
“For the first time in a long time, people want to sign up to get work scheduled,” he said. “In past years, they’ve been so busy … they came to the show because they didn’t want to lose their spot and they wanted to keep their name out there, but they really weren’t trying to sell work. This year, there’s a different mindset.”
Like many home improvement companies, Dimauro received a significant boost from COVID, said Beturne, noting that the company’s portfolio leans heavily (about 80%) toward commercial and municipal work, and there was a lot to be found in 2020 and 2021.
“Municipalities had an influx of money, and it was just sitting there,” he explained, adding that the company gained a significant amount of work taking out carpeting and putting in hard surfaces.
“This past year was the first quiet year after all of that,” he went on, adding that there was less work to be had on the municipal side and more competition for what did emerge, and it was also slower on the residential side amid inflation, tariffs, and general uncertainty. The company is looking at home show participation as one strategy for putting more work on the books for 2026 and beyond.
“We want to be aggressive; we want to put our best foot forward in terms of getting people to knock out the room they’ve been holding out on,” he explained. “If they’re renovating a room, a home office, bedroom, you name it, then we want to be able to provide products at excellent prices.
“It’s about making sales, but it’s also about getting our name out there,” Beturne added. “It will be good to remind people that we’re here and that we’re willing to travel to handle a project.”
For Earthlight Technologies, there are several motivating factors when it comes to trade show participation, and the company takes part in several, Bessette noted.
It does so to educate the public on its many products and services, he said, listing EV charging stations, energy efficiency, and other energy solutions. But it’s best known for commercial and residential solar, which remains a popular option, despite the end of the 30% federal solar tax credit on Dec. 31 with the signing of the One Big Beautiful Bill Act.
“The value proposition doesn’t really go away because there’s no tax credit,” he explained. “The sky is not falling; solar is still going to be a very viable option for a long-term return on investment.”
There is a good amount of work on the books for 2026, he noted, adding that the show will hopefully generate more, while also helping the company tell its story and differentiate itself from what is still a crowded field of competitors.
“The trade show is a really good way for us to stand out, specifically when customers can talk to our sales reps,” Bessette said. “Unfortunately, our industry doesn’t have the best reputation. In any industry, there are bad actors or people that might promise more than they can actually deliver. You have that in any industry, but it’s fairly prominent in the solar industry. When you talk to our sales reps and the people at our company, that’s a differentiating factor — we take really good care of our customers.”
Bottom Line
Each company has its own message to get across, said Crane, adding that the Home & Garden Show has been connecting contractors with the public — and existing and potential customers — for seven decades now.
This tradition will continue later this month, with a four-day show at which vendors and visitors can get down to business, in every sense of that phrase.














