Window World of Western Massachusetts Recognized for Customer Service
BELCHERTOWN — Window World of Western Massachusetts received the 2026 Guildmaster Award from GuildQuality for demonstrating exceptional customer service within the residential construction industry.
Out of nearly 2,000 eligible applicants, Window World of Western Massachusetts is recognized for consistently delivering superior customer care by achieving a recommendation rate of 90% or above from its customers surveyed by GuildQuality.
“Receiving the 2026 Guildmaster Award is a tremendous honor and a reflection of our team’s unwavering commitment to delivering exceptional service and craftsmanship to every homeowner we serve,” said Tim Drost, owner of Window World of Western Massachusetts. “Customer satisfaction has always been at the heart of our business, and we are proud to be recognized by GuildQuality for consistently exceeding expectations throughout the home improvement experience.”
In determining which businesses receive the 2026 Guildmaster Award, GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates and considered two primary metrics for each candidate: the percentage of customers stating they would recommend the business to a friend, and the percentage of customers who responded.
