Home 2024 April 25 (Page 2)

Day: April 25, 2024

Scott Gomes-Ganhao

By
Class of 2024

Vice President, Regional Manager, PeoplesBank: Age 35

Scott Gomes-GanhaoGrowing up, Scott Gomes-Ganhao wanted to be a pilot. But banking “kind of ran in the blood,” he said.

“My godmother was a banker for many, many years, so I had some kind of banking intuition. I worked part-time in banking all through college, so I fell into it and never left. Banking has that way of holding onto you.”

Not only has Gomes-Ganhao stuck with banking, he has excelled at PeoplesBank, consistently leading a top-ranked sales team and recently being promoted to his current position as vice president, regional manager.

That recognition “is a testament to Scott’s exceptional sales acumen,” said Lisa Wegiel, banking center assistant manager, in nominating him for the 40 Under Forty class of 2024. “His strategic approach and results-driven mindset have significantly contributed to the success of our banking operations.”

After an earlier promotion to assistant vice president, Gomes-Ganhao was selected to participate in the bank’s Leadership Challenge, demonstrating his leadership ability among his peers. He has also volunteered with an internal associate-engagement team, serving with other leaders on cross-functional strategic initiatives and being a mentor to junior associates, which has led to the advancement of several employees.

“It’s important for me to see people around me elevate with me,” he said. “I’ve been making sure the team is the main focus, that they also develop along the way. I enjoy the interactions with customers, helping them find solutions. But I also enjoy the development of the team and helping them reach their career goals.”

Gomes-Ganhao has excelled in other ways, taking leadership roles in and around his hometown of Ludlow, from serving as development chair of the Ludlow Boys & Girls Club (which honored him with its Darlene Rae Helping Hand Award in 2021) to serving as president of the high-profile Our Lady of Fatima Festa, a multi-million-dollar fair.

In fact, with almost 300 volunteer hours in the past year alone, Gomes-Ganhao has been recognized by PeoplesBank as Top Volunteer two years in a row — a remarkable achievement at an institution famously committed to employee volunteerism.

“I’m proud to be part of a bank that gives you so many opportunities,” he said. “One of the big factors when I moved to Peoples was making sure I was moving to an organization that embraced giving back. At PeoplesBank, we live and breathe that every day, not only financially, but by the hours that we contribute to the community.”

—Joseph Bednar

 

Shannon Glenn

By
Class of 2024

Academic Coordinator, Gateway to College at Holyoke Community College: Age 39

“Students trust Shannon. They lean in her doorway to say ‘good morning.’ They often disappear into her office, sometimes talking through some issues and sometimes just resting in a safe spot.

“Gateway students have left the traditional educational system for myriad issues, and each student needs to be seen and nurtured and valued individually. Shannon knows their triggers, their dreams, their classes, their vulnerabilities, their friends, and even their favorite snack.

“She is warm, welcoming, respectful, calm, and wise. You can feel her goodwill and compassion. She has created a culture where students feel seen and respected, where they can regain their confidence and hope and lean into their future.”

These observations, from Vivian Ostrowski, director of the Gateway to College program at Holyoke Community College (HCC), and offered in the form of a Forty Under 40 nomination, explain why Shannon Glenn is extremely good at her job — academic coordinator in the Gateway program.

In short, she has the needed qualities to help these students get where they want to go. And there’s something else: she can relate to everything they are going through.

“In high school, I was one of those students who people thought wouldn’t have graduated were it not for my mentor,” she said. “So I grew up and decided to be that for someone else.”

In her role at HCC, Glenn helps students who are at risk of dropping out, for any of many reasons, stay in school and then graduate, as evidenced by a success rate of nearly 80%. She said success comes, as Ostrowski also noted, from helping students regain both confidence and hope.

It’s an extremely rewarding job, she said.

“This is my life’s work. Taking the students that most think are not going to graduate from high school and having them be extremely successful in high school as well as college … it feels like giving the underdog an opportunity to thrive.”

Glenn has certainly thrived in her role. She came to it after working as an elementary-school teacher; leaving education to raise her son, Kasen, now 10; working in real estate; and then searching for something in higher education that would be rewarding and meet a real need.

She’s found that something at HCC, where she is also a founding member of the Black Leadership Council, an advisor to HCC Black Student Alliance, and a member of the college’s Diversity, Equity, and Inclusion Council.

 

—George O’Brien

Chris Freeman

By
Class of 2024

Executive Director, the Parlor Room Collective: Age 39

During his 12 years playing guitar and banjo in a band called Parsonsfield, Chris Freeman recalled the outfit playing the third-ever show at the Parlor Room in Northampton and putting out a few records on Signature Sounds, the label associated with that venue.

After the band dissolved in the COVID years, Freeman took a job with the Parlor Room, booking shows and gradually moving into a leadership role there, before evolving the operation into a nonprofit model called the Parlor Room Collective.

“It always had a mission-based vibe to it, so the transition to nonprofit was pretty easy,” he said. “It’s a really special place, and I was so excited to continue its legacy.”

He also had a vision concerning another music club just a few hundred feet away — the Iron Horse Music Hall — after that venerable room was shuttered during the pandemic. “I knew it should come back, and the energy was clearly there. I started talking to different people, and there was definitely a lot of support.”

So the Parlor Room Collective purchased the Iron Horse and has raised close to $500,000 to renovate it, maintaining its intimate feel but improving facets that definitely needed improving, like its famously inadequate green room and restrooms, while expanding into adjoining space for a dedicated bar and community events. While more than $250,000 remains to be raised, the venue will reopen on May 15 with a robust lineup of concerts to follow.

“The community has been rallying around us from the start. They care about live music,” Freeman said. “We still have hundreds of thousands of dollars to raise, to pay off all the construction bills. But now we’re going to have shows on sale, people buying tickets, and the bands are coming back.”

It’s all part of an effort to re-establish Northampton as a small town that has long punched above its weight class, as Freeman put it, when one compares its population to the caliber of acts that have played here — and soon will again.

“This place has always been, in some ways, rough around the edges, but it pulls you in and makes you feel at home, and it’s been built up by the arts,” he said. “I live here, and part of the reason Northampton has become a great food scene and a great downtown culture is the arts. I’ve made it my life’s mission to make sure that never goes away, and we can bring back the glory days of such a legendary venue.”

—Joseph Bednar

 

Nikai Fondon

By
Class of 2024

Founder and Host, She Did That! Podcast: Age 28

They call it the Dream Maker Award.

It’s presented by Girls Inc. of the Valley to individuals who make a commitment to working with young women in the community to help make their dreams become reality.

And it’s just one of many awards and accolades that Nikai Fondon has earned over the past few years. Others include everything from first place in a pitch contest for a podcast that she conceived called “She Did That!” which highlights young professional women of color locally and across the country, to a BEST Award from the National Assoc. of Multi-ethnicity in Communications.

Because of these and many other accomplishments, she’ll soon have another award — a Forty Under 40 plaque. It’s been earned partly for her current work at Berkshire Bank, but mostly for a host of accomplishments and initiatives within and for the community, including, but certainly not limited to:

• Serving Girls Inc. as a board member, clerk, and, now, vice chair;

• Starting the first-ever DEI committee for the Young Professional Society of Greater Springfield;

• Creating the region’s first virtual co-working space for young professional women of color during the pandemic;

• Facilitating leadership workshops through the Women’s Fund of Western Massachusetts, Maine Community Foundation, Bay Path University, UMass Amherst, and other entities starting at age 16;

• Teaching classes at Westfield State University and the YWCA of Greater Springfield;

• Speaking before more than a dozen youth groups across the region about entrepreneurship, leadership, and personal branding; and

• Facilitating the Springfield partnership between the Young Women’s Initiative and the Women’s Fund.

Until recently, Fondon, a graduate of UMass Amherst with a degree in business and marketing, was Financial Inclusion & Entrepreneurship community liaison at Berkshire Bank, where her work included building programs for financial literacy, workshops, and “opportunities to build trust in the community and provide educational opportunities within the community on financial matters.

“We want to make sure that the underbanked find a home at a bank in general, but, hopefully, our bank because of the work we do in the community,” she added, noting that Berkshire supports many nonprofit groups and initiatives across the region, and she has been involved with many of those efforts.

On the entrepreneurship side, she was also involved with a Berkshire Bank loan program called the Futures Fund, which has lower barriers to entry than typical loans and provides easier access to capital.

All this explains why Forty Under 40 isn’t the first award that she’s earned, and it almost certainly won’t be the last.

— George O’Brien

Sean Dolan

By
Class of 2024

General Manager, MassMutual Center: Age 32

Sean Dolan had June 20 circled weeks before the other 39 honorees in the Forty Under 40 class of 2024.

That’s because he won’t just be among those going to the stage to receive their plaques. Dolan will be, well, hosting this annual event. Sort of.

As general manager of the MassMutual Center in downtown Springfield, he leads the team that puts on all events at the facility, including, for the first time in 2024, the Forty Under 40 Gala.

He told BusinessWest he’ll be talking that night off from work, which is OK, because he works quite a few nights, weekends, and a few holidays as well.

That’s all part of a position that comes with a broad job description that comes down to making the venue as successful as possible in the many ways success is measured, especially the yardstick Dolan calls ‘economic impact,’ which equated to $56.6 million in fiscal year 2023, and also nearly 600 jobs and more than $4.5 million in state and local tax revenues.

“The main goal every day is developing and implementing the overall strategic plan for the MassMutual Center,” said Dolan, who partners with the Massachusetts Convention Center Authority and MGM Springfield to develop a vision for the venue. “Our number-one goal every day and with everything we do is how we can drive that economic impact for the city and Western Mass.”

Managing large event venues runs in the Dolan family; his brother manages an arena in Bridgeport, Conn. Sean majored in sports and entertainment management at the University of South Carolina and cut his teeth with Spectra Venue Management, including as assistant general manager and director of Operations at the Mullins Center at UMass Amherst.

He arrived at the MassMutual Center in 2018, and over the ensuring years, he has helped bring several world-class acts to the venue, from Tina Fey and Amy Poehler to Bruno Mars; from Disney on Ice to Red Sox Winter Weekend. Recently, he played a lead role in bringing a men’s NCAA Division 1 hockey regional to Springfield.

Dolan balances work with family — his wife Kristie and son Jack — and also involvement in the community; he’s on the board of the Greater Springfield Convention & Visitors Bureau and volunteers for the Springfield Boys & Girls Club, the Mayflower Marathon, Habitat for Humanity, and Friends of the Homeless.

There will be many events at the MassMutual Center in 2024, but for Dolan, the one on June 20 will be different. That’s when he’ll be among those taking center stage.

—George O’Brien

 

Dalila Cardona

By
Class of 2024

Chief Operating Officer, YWCA of Western Massachusetts: Age 34

Dalila Cardona has seen a lot during her time at the YWCA.

She started there in 2018 as a child and family clinician, providing therapy to children who had either experienced or witnessed physical or sexual violence. The following year, as director of Parent and Youth Support Programs, she supervised a team of 20 employees and oversaw five community-based programs.

In late 2020, once she became a licensed clinical social worker, Cardona was promoted to clinical director. In that capacity, she worked closely with the former chief operating officer to ensure that every YWCA employee provides trauma-informed care to the Springfield-based nonprofit’s residential and community-based clients.

Her goal was to educate staff to help women and children — many of whom had experienced human trafficking, sexual assault, domestic violence, and stalking — “transform from a victim to a survivor,” as YWCA CEO Elizabeth Dineen put it.

Since being promoted to COO a year ago, Cardona has worked closely with Dineen and the chief financial officer to oversee an almost $9 million operating budget, which supports, as noted, some truly critical services for women in need. In recognition of that work, she was named Employee of the Year for 2023.

It’s a far cry from her original career goal of being a probation officer, though both are impactful roles, in different ways.

“Criminal justice piqued my interest, but I decided I wanted to make a different kind of an impact,” she said. “There are bad days sometimes — dealing with a sexual assault, and seeing that it’s a kid, 10 years old … those are hard cases, but they really push us to keep serving them. It’s exhausting sometimes, but I get as much support as I need from Liz and my staff. It’s a really special place to work.”

Active in the community, Cardona is a board member with the World Affairs Council of Western Massachusetts, a Springfield Puerto Rican Parade committee member, and a public speaker around Western Mass. on issues such as trauma-informed care, human trafficking, sexual assault, domestic violence, and trauma-focused, cognitive behavioral care for women and children.

They’re important conversations to have, she said.

“I think people don’t like talking about trauma. It hits the heartstrings. But more people have experienced trauma than haven’t; everyone’s been through something,” she said. “Getting those stories out about the kids and families we serve within the community is another way we can make change.”

—Joseph Bednar

 

Kara Bombard

By
Class of 2024

Marketing Manager, Performance Foodservice: Age 38

Kara BombardThe restaurant life is a tough one. Kara Bombard wants to make it a little easier.

“It’s a very hard industry,” said Bombard, marketing manager at the Springfield location of Performance Foodservice, a national company that supplies products, technology, and custom solutions to culinary businesses. “The life of a restaurateur is a busy one. If you’re not working on the line, you’re in the back doing paperwork or orders, making sure everything is running. Anything we can do to take anything off their plate is considered a wonderful thing for them.”

Among Bombard’s many roles, she executes a strategic partner program across more than 400 local and national food suppliers, and also manages biannual food shows that bring more than 1,800 attendees to the Greater Springfield area.

“We take over places like the MassMutual Center or the Better Living Center, with ceiling-to-floor food,” she explained. “You can come in and eat lunch as we showcase everything from the highest-end cuts of meat to oysters to chicken tenders and fries. You can sample anything.”

In addition, Bombard has developed a communication and content strategy to provide culinary inspiration on trends and new product ideas to local and regional restaurateurs, collaborating with a team of culinary specialists to develop new ideas for menus, providing tools to help restaurants improve their profitability and food costing, waste management, server training, and overall operations.

She also supports her company’s diversity, inclusion, and belonging business strategy by serving as chair of communications on the Women of PFG Associate Resource Group.

Meanwhile, Bombard has found another way to connect with the business community: as president of the Young Professional Society of Greater Springfield (YPS).

“That has been a wonderful experience,” she said. “It’s been great to put down my roots and expand my relationships and get to know a lot of people in different industries.”

As YPS marks 15 years, Bombard has been impressed with its evolution and the resilience of its members through challenges from the Great Recession to the pandemic, and gratified to see its collaborations and networking events grow.

“If you’re a professional starting out, it’s a great way to introduce yourself to so many people and so many industries represented within our group,” she added. “If I could go back to my 20s and talk to myself, I would tell myself to get involved in something like this much earlier in my career. It’s allowed me to make relationships with so many leaders in the area, and it’s been a blessing to build those relationships.”

—Joseph Bednar

 

Lev BenEzra

By
Class of 2024

Executive Director, Amherst Survival Center: Age 39

The levels of food insecurity in this region rose dramatically during the pandemic, Lev BenEzra notes, and they continue to rise, for several reasons — from inflation, and the enormous toll it takes on families’ budgets, to the curtailment of many COVID-inspired relief initiatives.

BenEzra’s determined and imaginative efforts to tackle this critical issue certainly help to explain why she is not only a Forty Under 40 honoree, but why she tied for the highest score among the class of 2024.

In short, she has provided the leadership and vision needed to not only see the Amherst Survival Center through the upheaval of the pandemic, when it had to meet soaring needs and find new and different ways to do things, but chart a course for the next several years through strategic planning and anticipation of future challenges.

In doing so, she is continuing a two-decade-long track record of working for nonprofits, dating back to when she served as an academic coordinator for Girls Inc. of the Valley and then a curriculum specialist for the Hasbro Summer Learning Initiative in Springfield. Later, she spent more than a decade with Community Action Pioneer Valley in Greenfield, first as program manager of Youth Programs and then as director of Youth and Workforce Development, before coming to the Amherst Survival Center just months before the pandemic arrived, bringing challenge, but also opportunity, with it.

“There is something about a crisis that clarifies what it is that you’re supposed to be doing or what is truly important,” she said. “And I think that was very true, especially in the early days of leadership at the Survival Center; we provide a daily, essential service to people and, thus, did not have the option of closing or limiting access to our programs.”

During her tenure, BenEzra and her team have doubled the agency’s annual revenue; launched a successful grocery-delivery program; improved access for people from all cultures and backgrounds, while also increasing availability of food to meet different dietary needs and cultural styles of cooking; and spearheaded major HR improvements to better support the staff.

Active in the community, she is also a board member of the Community Health Center of Franklin County and has served Franklin County Pride, the Communities that Care Coalition, the Strategic Planning Initiative for Families & Youth, and the Regional Employment Board Youth Career Connections Council, among other nonprofits.

—George O’Brien

Shirley Arriaga

By
Class of 2024

State Representative, 8th Hampden District: Age 34

Shirley ArriagaShirley Arriaga says her life and career have gone pretty much according to plan. Or the plan, to be more precise.

It was one she started conceiving when she was young, one that had her moving into public service and helping to write laws that would positively impact people, something she long aspired to do, and is now doing as state representative for the 8th Hampden District — her hometown of Chicopee.

To get there, though, she knew she needed an education, and she needed to develop skills, especially leadership, and this put her on a path to the military, specifically the U.S. Air Force, serving as a loadmaster in the 337th Airlift Squadron at Westover. She would take part in deployments to Iraq and Afghanistan, eventually earning the rank of staff sergeant and becoming part of the Women in Aviation initiative.

Arriaga’s service helped her continue her education — an associate degree in liberal arts from Springfield Technical Community College; a bachelor’s degree in legal studies and a paralegal certificate from Elms College; a master of law degree from Western New England University; and an associate degree in aerospace, aeronautical, and astronomical engineering from the Community College of the Air Force.

After serving in the Air Force for a decade, she worked as veterans director for U.S. Rep. Richard Neal, assisting veterans with a wide range of issues, and it was this work that crystalized her desire to run for public office.

After an unsuccessful run for City Council, she set her sights much higher — filling the very large shoes of retiring, long-time state Rep. Joseph Wagner, in what everyone but her saw as a longshot bid.

“I personally knocked on 21,000 doors myself,” she said, often with her daughter, Winter, in tow. “I ended up getting some folks to volunteer, and they knocked on 5,000 more — so that’s 26,000 doors. It was a lot of hard work, sunup to sundown.”

That hard work was rewarded with victory in November 2022, followed by a year of hard learning.

“When they say it’s like drinking from a firehose, that’s exactly what it was like; there’s no manual, and you learn these things as you go,” she said, adding that she has settled in and is focused on priorities ranging from veterans to education; from small business to transportation. “It’s fast-paced, and you’re always learning, but it has been the experience of a lifetime.”

And the fulfillment of a plan she made a long time ago.

—George O’Brien