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Berkshire Healthcare Communities Earn 20 National Awards

PITTSFIELD — Of the select few long-term-care and senior-living providers in Massachusetts recognized this year by National Research Corp. for exceptional customer and employee satisfaction, more than half of the Massachusetts winners are Berkshire Healthcare communities.

“We are very honored to award these exemplary locations of Berkshire Healthcare for their excellent quality of care, resident experiences, and staff engagement, as recognized by their customers and employees,” said Mary Oakes, vice president of Post-Acute at National Research. “Every day, Berkshire Healthcare is making a difference in the lives of residents and caregivers across all facets of the long-term-care and senior-living spectrum to ensure they are receiving the utmost quality of care. We congratulate Berkshire Healthcare for taking the proactive initiative to measure quality by listening to the feedback of their customers and caregivers.”

Excellence in Action awards are presented by National Research Corp. and recognize long-term-care and senior-living organizations that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident and/or employee satisfaction scores within the top 10% nationally. The awards recognize the organizations’ commitment to continuous quality improvement and efforts to prioritize the needs of residents, families, and nursing-staff employees.

The Excellence in Action awards are presented exclusively to National Research clients who use My InnerView products. Qualifying nursing homes, in addition to assisted-living and independent-living communities, must have completed a customer- or workforce-satisfaction survey in 2013, with a 30% response rate and placement in the top 10% of qualifying facilities in the percentage of respondents rating the facility as “excellent.” This past year, 547 long-term-care organizations nationwide were chosen from about 8,500 participating providers.

Of the 26 winning communities in Massachusetts, 14 are Berkshire Healthcare communities. They include Fairview Commons Nursing & Rehabilitation Center in Great Barrington, Hillcrest Commons Nursing & Rehabilitation Center in Pittsfield, Kimball Farms Life Care in Lenox, Williamstown Commons Nursing & Rehabilitation Center in Williamstown, Charlene Manor Extended Care Facility in Greenfield, and East Longmeadow Skilled Nursing Center in East Longmeadow forcustomer satisfaction; PineHill Assisted Living at Kimball Farms in Lenox and Hunt Nursing and Rehabilitation Center in Danvers for employee satisfaction; and Mt. Greylock Extended Care in Pittsfield, Kimball Farms Nursing Care Center in Lenox, North Adams Commons Nursing & Rehabilitation Center in North Adams, Bourne Manor Extended Care Facility in Bourne, Linda Manor Extended Care Facility in Leeds, and Pilgrim Rehabilitation & Skilled Nursing Center in Peabody for both.

“We are proud that Berkshire Healthcare has been recognized for having some of our nation’s best senior-care communities,” said Debbie Richardson, vice president of Talent Management for Berkshire Healthcare Systems. “We are committed to providing exceptional customer experiences and clinical quality, and these awards show that our efforts are succeeding. Congratulations to the staff throughout our organization for being relentless with their efforts to provide superior care.”

For more information, visit www.berkshirehealthcare.org.

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