Fairfield Inn & Suites Springfield Northampton/Amherst Wins Award
NORTHAMPTON — The Fairfield Inn & Suites Springfield Northampton/Amherst was awarded the 2015 Gold Hotel Award by Marriott International in its first year eligible for the distinction. The hotel, which opened in 2014, was the only hotel property in New England to achieve this designation.
“Guest satisfaction is our top priority. We’re here to serve our guests and make them comfortable while away from home. This award is validation that we are meeting our own goals in providing the best service possible,” said Hilary Wallace, general manager. “We have an amazing team, and this award is a true testament to all of them.”
The 2015 Gold Hotel Award is based on guest-satisfaction scores throughout 2015. The award is achieved only by eligible properties in the top 8% of the total 781 Fairfield Inn & Suites properties across the globe. Overall satisfaction scores for the Fairfield Inn & Suites Springfield Northampton/Amherst were 11.6% higher than the national brand average.
Kyle Richardson, vice president of Royal Talens of North America, utilized the Fairfield Inn & Suites as a home base when the company was just starting out. “Without having a permanent home, we relied on the outstanding service and accommodations of the Fairfield Inn to be our headquarters for the first few months,” he noted. “Whether it was welcoming guests from overseas, finding meeting space at a moment’s notice, or just friendly advice on where to find the best steaks or sushi in town, we were fortunate to have the welcoming and professional staff of the Fairfield Inn & Suites as an extension of our team.”