UMassFive Introduces New Assistant Vice President of Account Operations

Christina Reynolds

HADLEY — UMassFive College Federal Credit Union announced that Christina Reynolds has been promoted to assistant vice president of Account Operations. She began her career at UMassFive 15 years ago as a part-time online banking specialist in the Contact Center. Since then, she has taken on a variety of roles, including positions in branches, as Card Services manager, and, most recently, as Digital and Payments manager.

In her new role, Reynolds will oversee several key areas: Digital Banking (including online and mobile banking), Payments (ACH transactions, wires, and checks), Card Services (debit and credit cards), and Account Services (focused on fraud prevention, compliance, and risk management).

“I’m excited to work with my team to deepen the level of positive impact we can have with our products and services,” Reynolds said, “by helping to drive innovation, fostering collaboration, and leading efforts that help our organization fulfill strategic goals, and our mission to better the financial lives of our members.”