HADLEY — UMassFive College Federal Credit Union is inviting families from across the Pioneer Valley to attend its upcoming Family Fun Day on Saturday, May 30 at its Hadley Branch, located at 200 Westgate Center Dr.

Now in its second year, the event will feature fun activities and resources for children, parents, and caregivers while introducing families to banking products designed to help young members develop healthy financial habits from an early age.

“At UMassFive, we believe financial education starts at home and grows through trusted community relationships,” said Craig Boivin, vice president of Marketing at UMassFive. “Our Youth and Teen Banking program was created to give families practical tools to help children become thoughtful savers, smart spenders, and, eventually, financially confident adults.”

While attendees will have opportunities to learn about money management and financial wellness, Family Fun Day is designed first and foremost as a community celebration that all are welcome to enjoy.

“Of course, we hope to support our youngest members through financial education and smart savings habits early on, but this event is also another way we’re giving back to the communities we serve,” Boivin said. “It’s going to be a lot of fun, with a scavenger hunt, games, prizes, and sweet treats.”

The credit union’s youth-focused offerings are tailored to different stages of childhood and adolescence. Products include long-term savings accounts that mature on a child’s 13th or 18th birthday, as well as checking accounts with debit cards, parental controls, and savings round-up features for children as young as 10 years old.

As a member-owned cooperative, UMassFive continues to focus on helping members build lifelong financial well-being through personalized guidance, accessible tools, and community-centered service.

HADLEY — UMassFive College Federal Credit Union announced a planned leadership transition, as President and CEO Richard Kump prepares to retire following a distinguished career spanning more than 40 years in the credit union industry.

Lauren Duffy

Following a comprehensive and thoughtful selection process, the board of directors has unanimously appointed Lauren Duffy, currently executive vice president and chief operating officer, as the next president and CEO, effective June 1. Kump will continue to support UMassFive as a senior advisor to Duffy through the end of 2026.

“Lauren brings a deep understanding of our organization, our members, and the credit union philosophy,” said Jacqueline Watrous, chair of the board of directors. “Her leadership reflects a strong commitment to our employees and a clear alignment with the values that guide our work every day. We are fortunate to have such a strong and talented individual assuming this leadership position to guide UMassFive forward.”

Duffy is a 27-year veteran of the credit union industry, including the last 21 years at UMassFive. In her role as executive vice president and chief operating officer, she has played an integral role in shaping the credit union’s strategic direction and enhancing both member and employee experience. She has led numerous major initiatives, including core data processing, credit card, and digital banking upgrades, and also guided the evolution of UMassFive’s mission, values, and long-term vision.

“I am truly honored to step into this role and continue serving our members,” Duffy said. “UMassFive has always been rooted in strong relationships, trust, and a genuine commitment to helping people make informed financial decisions. I have a deep respect for the responsibility entrusted in me to lead this financial cooperative, and I look forward to collaborating with our skilled team in new ways to build on that foundation and continue supporting those we serve, as well as the greater Pioneer Valley.”

Duffy is actively engaged in leadership across the credit union industry and in the communities UMassFive serves. She serves on the board of directors of UMassFive-owned Member Advantage Mortgage, which she has chaired since 2021, and is a trustee of the Cooperative Fund of the Northeast, where she chairs the loan committee.

She is also deeply involved in legislative advocacy to promote and protect access to credit unions for all, representing Massachusetts on the Cooperative Credit Union Assoc. advocacy committee and serving as a PAC trustee for America’s Credit Unions. In addition, she contributes at the national level as a member of America’s Credit Unions’ advocacy policy committee.

Her community involvement includes engagement with organizations such as Northampton Public Schools, the Mount Holyoke College Alumnae Assoc., and Boston Children’s Hospital. She is a graduate of the UMass Isenberg School of Management MBA program, earning her degree in 2023.

Richard Kump

The board also expressed its deep appreciation to Kump for his leadership and lasting impact on the organization.

“Rich’s leadership has left a lasting mark on UMassFive,” Watrous said. “His commitment to our members, his care for our employees, and his dedication to the cooperative mission have helped shape the organization we are today.”

“It has been a privilege to serve UMassFive and work alongside such a dedicated team,” Kump said. “I’m incredibly proud of what we’ve accomplished together and grateful for the opportunity to support our members over the years. I’m fully confident the organization is in great hands and will continue to thrive well into the future.”

During his time as president and CEO, UMassFive grew from 37,000 members and $460 million in assets to more than 50,000 members and over $712 million in assets. He led the organization through significant historical moments and milestones, including the launch of its Commercial Services division, the successful merger with Northampton V.A.F. Federal Credit Union, the transition of its Wealth Management program, and navigating the challenges of the COVID-19 pandemic. He has also strengthened UMassFive’s commitment to community impact, helping lead record-setting years in charitable giving and community support.

Kump’s leadership also extended beyond organizational growth to broader impact across Massachusetts, particularly with his visionary leadership related to sustainability financing efforts. He was instrumental in bringing the state’s Mass Solar Loan program to life, which expanded access to residential solar and supported nearly 6,000 new solar installations throughout the Commonwealth between 2015 and 2020. UMassFive was a financing leader for that program, more than doubling the production of any other lender, with over 70% of UMassFive solar loans through the Mass Solar Loan program going to low-income qualified homeowners.

“UMassFive remains committed to serving our members with the same dedication and personal approach that have defined us for decades,” Watrous said. “We are grateful to draw on Rich’s legacy while looking ahead to a bright future under Lauren’s leadership, as we continue our commitment to supporting financial well-being for all.”

HADLEY — UMassFive College Federal Credit Union recently received national recognition through the Diamond Awards, an annual competition hosted by America’s Credit Unions Marketing, PR & Development Council that recognizes excellence in credit union marketing and communications.

The credit union was honored in the Brand Storytelling & Purpose Video category for its Member Stories Campaign, which features real members — local individuals, businesses, and nonprofit organizations — sharing how UMassFive has supported them and their financial goals. This year’s competition drew a record 1,481 submissions from credit unions across the country, with 181 organizations from 42 states selected as winners.

UMassFive was also recently named Best Credit Union for the 20th consecutive year in the Valley Advocate’s Best of the Valley Readers’ Poll. As these awards are decided by community vote, this recognition carries special significance, reflecting the experiences members have each day and their willingness to stand behind UMassFive because of those experiences.

In addition to this honor, UMassFive was also recognized as Best Financial Services during the first year this category was introduced to voters, as well as a finalist for Best Local Bank and Best Place to Work. The organization continues to invest in a workplace where employees feel supported and empowered.

“Being voted Best Credit Union for two decades straight is especially meaningful because it comes directly from our members,” said Craig Boivin, vice president of Marketing at UMassFive. “Their trust is something we work to earn every single day. And with the national award, being able to provide a platform for members to share their stories, and highlight the impact we’re making together, is what made this campaign so special for us.”

HADLEY — UMassFive College Federal Credit Union and Member Advantage Mortgage (MAM), in partnership with MassHousing, recently hosted an informational event focused on affordable homeownership programs, drawing 25 attendees interested in learning more about down payment assistance and mortgage resources available across Massachusetts.

The event, led by MAM Mortgage Consultant Gary Talbot and MassHousing Relationship Manager Oneida Fuentes, provided an overview of financing options designed to help eligible borrowers overcome one of the most common barriers to homeownership — upfront costs.

“Homeownership continues to be one of the most effective ways for individuals and families to build long-term financial stability,” said Craig Boivin, vice president of Marketing at UMassFive. “Events like this allow us to connect people directly with programs and resources that can make a real difference in their ability to buy a home.”

Attendees were also informed of an expanded statewide MassHousing Down Payment Assistance (DPA) program, available now through July 31. Eligible borrowers may qualify for up to $25,000 in assistance, offered at a 0% interest rate with a deferred payment. Repayment is not required until the home is sold or refinanced, or the mortgage is paid in full. The program is part of MassHousing’s broader effort to expand access to sustainable homeownership for Massachusetts residents.

“Many first-time buyers are surprised to learn that programs like this exist,” Boivin said. “Part of our role is making sure people know what’s available and helping them understand how to take advantage of it when the time is right.”

For more information about MassHousing, including its DPA program, visit umassfive.coop/mahousing.

HADLEY — UMassFive College Federal Credit Union, a local, cooperatively owned financial institution, is highlighting the success of a charitable giving option introduced as part of its upgraded online and mobile banking experience, launched in October of last year.

Designed to make giving back easier and more accessible, the tool allows members to donate directly to a selected nonprofit through the ‘transfers’ menu. UMassFive securely facilitates the process and distributes 100% of donations to each organization at the end of its featured period.

This initiative reflects the credit union’s ongoing commitment to community support and engagement by offering a convenient, trusted way for members to give back to vetted organizations.

“Our goal has always been to strengthen the communities we serve,” said Craig Boivin, vice president of Marketing. “This feature offers a simple and secure way for our members to support organizations making a meaningful impact, right from their everyday banking experience.”

The first organization highlighted, the Food Bank of Western Massachusetts, received $1,985 in member donations from late October through the end of 2025, complementing the credit union’s ongoing commitment to the organization.

The Amherst Survival Center is currently featured through April, with the Children’s Advocacy Center of Hampshire County scheduled from May to August. UMassFive plans to continue rotating community partners while incorporating member input into future selections.

“We’re excited to grow awareness of this donation option and deepen the connection between our members and the local organizations they care about,” Boivin added. “We want to ensure we’re uplifting the causes that matter most to the people we serve.”

HADLEY — UMassFive College Federal Credit Union is dedicated to advancing financial well-being for its members and the broader community through education and access to trusted resources. For more than a decade, UMassFive has offered free financial wellness workshops designed to help individuals build knowledge, confidence, and long-term financial stability, covering topics such as managing debt, preparing for homeownership, and planning for the future.

To that end, UMassFive will offer the following financial wellness topics:

• Budgeting 101: Wednesday, March 11, noon to 1 p.m.; and Thursday, March 12, 5:30-6:30 p.m. No matter what your financial situation is like, managing your money can be overwhelming. Attend this judgment-free session to get some tips on how to simplify the process. Learn how to analyze where your money is going now, how you can make changes to that, and how to make sure that you spend and save money strategically.

• Paying Down Debt: Monday, Feb. 9, noon to 1 p.m.; and Tuesday, Feb. 10, 5:30-6:30 p.m. Debt is a burden that many would like to lighten, but it can be tough to come up with a plan to do so. Attend this session to learn useful tips on paying down debt quicker while avoiding late fees and keeping your budget on track. You’ll also receive resources related to student loan repayment.

• Raising Money-Smart Kids: Age-appropriate Financial Guidance for Parents: Tuesday, April 7, 5:30-6:30 p.m.; and Friday, April 10, noon to 1 p.m. Want to teach your kids about money, but not sure where to start? Learn how to guide your children through key financial concepts, tailored to their age and development. From teaching preschoolers the value of a dollar to helping teens manage money and save, we’ll provide practical tips and strategies to build lifelong financial confidence.

• Your Guide to MassHousing and Homeownership (in person): Thursday, April 16, 5:30-7:30 p.m. Ready to unlock the door to your first home? Sign up for our free workshop at our Hadley branch to learn how you can benefit from MassHousing’s down payment assistance and other homeownership resources.

Specific financial wellness topics are typically offered multiple times per year, to allow multiple opportunities for community members to be able to attend subjects that interest them.

To view all of UMassFive’s current financial wellness webinar offerings and register to attend, visit umassfive.coop/resources/workshops.

Corrine Sysun

HADLEY — UMassFive College Federal Credit Union announced that Corrine (Corky) Sysun has joined the credit union as a senior business relationship manager on the Commercial Services team.

Sysun brings more than 20 years of experience in business banking and commercial lending, most recently serving as a Business Banking officer at TD Bank. She has a proven track record of building lasting client relationships and delivering tailored financial solutions. Her expertise includes commercial real estate and commercial and industrial lending.

Earlier in her career, she spent more than a decade as a branch manager and Business Development manager, where she honed her leadership skills and consistently achieved top performance in small business lending.

In her new role, Sysun will work closely with members and community partners to grow commercial relationships, support lending initiatives, and contribute to UMassFive’s strategic goals. Her extensive expertise, commitment to service, and dedication to community engagement make her a valuable addition to the team.

“I look forward to supporting our current UMassFive business members while also building new relationships within the business community,” she said. “My goal is to demonstrate the value of partnering with UMassFive for comprehensive business services — from commercial lending to business deposit and investment solutions — delivered efficiently and with exceptional care, so our members can stay focused on running and growing their businesses.”

HADLEY — Following the Nov. 7 fire that displaced 230 students at Olympia Place, an off-campus apartment complex primarily serving UMass Amherst students, UMassFive College Federal Credit Union stepped forward to assist the community it has long supported.

“When we heard about the fire, we knew that — both as a credit union with deep roots serving UMass, and simply as members of this community — we needed to help,” said Craig Boivin, vice president of Marketing at UMassFive. “It’s getting cold, budgets are tight, and many of these students lost all of their belongings. We heard that the UMass Amherst Student Care & Emergency Response Fund was seeking donations to assist those impacted, and we immediately explored what we could contribute and connected with our vendor partners.”

UMassFive donated $3,000 to the fund this past week, including a $500 contribution from its online and mobile banking provider. Additionally, the Amherst Survival Center is hosting a winter coat and cold-weather clothing giveaway this week, supported by donations collected through UMassFive.

For those interested in supporting the displaced students, the UMass Amherst Student Care & Emergency Response Fund continues to accept donations. Click here to contribute.

Michael Lareau

HADLEY — UMassFive College Federal Credit Union announced the appointment of Michael Lareau as a new board member and Tolulope “Tolu” Odunsi-Nelson as a new associate director. Both bring extensive professional expertise and a strong commitment to serving the local community.

Tolulope Odunsi-Nelson

Lareau is a veteran technology executive and entrepreneur with more than 25 years of experience in information technology, including guiding banks and credit unions through regulatory compliance and technology innovation. A graduate of Springfield Technical Community College with a degree in IT security, he has served on STCC’s IT advisory board since 2014. He has been a UMassFive member and advocate for more than seven years.

“I’ve seen UMassFive distinguish itself as a forward-thinking, community-driven credit union,” Lareau said. “Its exceptional service and personal touch set the financial institution apart in a crowded market. Following my appointment, I’m eager to contribute to the credit union’s continued leadership and adaptability while preserving the values that make it thrive.”

Odunsi-Nelson is an attorney, educator, and advocate with extensive governance experience. She earned her juris doctorate from American University Washington College of Law and began her career as a trial attorney specializing in advocacy, compliance, and risk assessment. Her civil rights work has focused on addressing structural barriers to wealth and financial stability, an area closely aligned with UMassFive’s mission.

“UMassFive’s commitment to helping members build wealth, improve financial literacy, and access fair financial services is directly connected to my career work,” Odunsi-Nelson said. “I am inspired by UMassFive’s leadership in supporting local communities, its emphasis on sustainability, and dedication to member education. Serving the UMassFive membership allows me to contribute my skills and perspective to strengthen an institution that not only provides excellent financial services, but also plays a vital role in advancing inclusion and community well-being.”

HADLEY — UMassFive College Federal Credit Union is running a winter coat and cold-weather clothing drive in its Hadley, Northampton, and Springfield branches throughout October. Donations from this annual drive will be distributed in partnership with the Amherst Survival Center and Gray House in Springfield.

“This winter, many of our neighbors are worried about keeping up with the rising costs of groceries, heating bills, and rent, all while trying to make the holidays special for their families,” said Miranda Groux, resource coordinator at Amherst Survival Center. “The winter coat drive makes sure that having a reliable winter coat is one less worry. Times are especially tight, and we appreciate the opportunity to partner with UMassFive to provide free winter coats for anybody who needs one.”

UMassFive is accepting clean, new, or gently used coats, gloves, scarves, hats, sweaters, snow gear, and boots. Donations should be bagged and dropped off during business hours at the branches located at 200 Westgate Center Dr., Hadley; 25 King St., Northampton; and 233 Carew St. (Mercy Medical Center Rehabilitation Building), Room 110, Springfield.

While the Amherst Survival Center does accept donations directly, limited storage space makes drop-offs at participating UMassFive branches preferred.

Gary Talbot

HADLEY — UMassFive College Federal Credit Union is celebrating mortgage loan officer Gary Talbot’s recognition as a silver level MassHousing loan originator for FY 2025.

UMassFive became an approved MassHousing lender in 2023, and in his first year, Talbot was recognized at the Bronze Level. Advancing to Silver this year reflects not only his dedication to serving UMassFive members, but also the strong momentum of a program that is making a meaningful difference for homebuyers across Massachusetts.

MassHousing, an independent agency established in 1966, provides financing for affordable housing throughout the Commonwealth. Its programs offer valuable tools such as down payment assistance, affordable loan terms, and unique mortgage insurance. FY 2025 marked a record-breaking year for MassHousing, with 3,768 loans funded.

“Homeownership is a huge part of our members’ feeling of financial well-being,” Talbot said. “MassHousing has become my go-to option to recommend to members who qualify. It’s incredibly helpful for first-time buyers navigating what is often a tough market.”

While not everyone may be eligible for MassHousing loans, Talbot encourages anyone thinking about financing a home in Massachusetts to find out if they are eligible. “These benefits are more accessible than one might think,” he added.

The MassHousing program offers down payment assistance up to $30,000; loans with affordable rates, fixed for the life of the loan; and MIPlus, a unique mortgage insurance that includes job loss protection. MassHousing has already helped more than 90,000 Massachusetts residents buy a home in the Commonwealth.

Christina Reynolds

HADLEY — UMassFive College Federal Credit Union announced that Christina Reynolds has been promoted to assistant vice president of Account Operations. She began her career at UMassFive 15 years ago as a part-time online banking specialist in the Contact Center. Since then, she has taken on a variety of roles, including positions in branches, as Card Services manager, and, most recently, as Digital and Payments manager.

In her new role, Reynolds will oversee several key areas: Digital Banking (including online and mobile banking), Payments (ACH transactions, wires, and checks), Card Services (debit and credit cards), and Account Services (focused on fraud prevention, compliance, and risk management).

“I’m excited to work with my team to deepen the level of positive impact we can have with our products and services,” Reynolds said, “by helping to drive innovation, fostering collaboration, and leading efforts that help our organization fulfill strategic goals, and our mission to better the financial lives of our members.”

Peter Rosskothen

HADLEY — UMassFive College Federal Credit Union (UMassFive) recently announced the addition of Peter Rosskothen to its board of directors. A seasoned business professional, he brings more than 35 years of business experience to UMassFive. He first became involved with the credit union through utilizing its business banking products and services five years ago.

With an educational background in finance from the Universidad de los Andes in Bogotá, Colombia, and studies in hotel & restaurant management from UMass Amherst, Rosskothen has demonstrated a wide array of skills in organizational finance, budgeting, branding, marketing, strategic planning, and community relations.

Throughout his career, he has also dedicated time to volunteer work, serving as a board member for several organizations, including People’s Savings Bank, the Holyoke Chamber of Commerce, and the Greater Springfield Visitors and Convention Bureau.

As a UMassFive board member, Rosskothen is eager to contribute his extensive knowledge and life experience to the credit union’s continued growth and success. He is passionate about supporting both UMassFive and its members, finding fulfillment in helping the credit union thrive while fostering the success of its community.

“Giving back to the community is a way of saying thank you,” he said. “I look forward to participating in efforts that will make UMassFive an even better institution for its members and our community.”

HADLEY — UMassFive College Federal Credit Union announced three recent management promotions.

Brittany Ward has been promoted to senior branch manager of the UMassFive’s Hadley and UMass Amherst branches. She started her career at the credit union 10 years ago as a member service specialist. During the last decade, she has held numerous roles, including Retail Training specialist, video teller supervisor, Contact Center assistant manager, and video teller manager. For the past three years, she has served as branch manager of the Hadley branch.

“I am truly excited to step into the role of senior branch manager at UMassFive, overseeing both our flagship branch and the UMass Amherst campus branch,” Ward said. “This new opportunity allows me to deepen my commitment to fostering financial well-being within our community and supporting our members in achieving their goals. I look forward to collaborating with our incredible teams across both branches, driving innovation, and strengthening the personalized service that defines who we are.”

Eurika Boulay has been promoted to senior branch manager of UMassFive’s Northampton and Northampton VA Medical Center branches. She began her career at the credit union nine years ago as a member service specialist. Her roles have since included Northampton branch backup supervisor, Northampton VA Medical Center manager, and, most recently, Northampton branch manager. In her new new role, she will continue to ensure the delivery of high-quality member service, maintain branch compliance, and collaborate with UMassFive’s Community Outreach manager to strengthen the credit union’s presence in the Greater Northampton community.

“I was part of the team that launched our UMassFive branch at the VA five years ago,” Boulay said. “I am looking forward to once again serve our veterans and the employees of our local VA campus, and to continuing my service to the Northampton community.”

Jamie Paradee has expanded her role as Digital and Payment Services assistant manager. She began her UMassFive career in 2007 as a part-time teller at the Hadley branch before transferring to the Northampton branch as a senior teller. In 2012, she transitioned back to the Hadley branch, where she was promoted to interim branch supervisor, and then took on the role as the credit union’s first Facilities manager. In this role, she oversaw numerous branch remodels, a position that later expanded into Support Operations manager. After a brief time away from UMassFive, she returned in 2024 as a Payment Services specialist before being promoted to her current role.

“Payment and digital channels are always changing; I am excited to challenge myself and grow throughout this journey,” Paradee said. “I look forward to analyzing payment data to find trends in the current systems we have and improve our process for our members.”

HADLEY — UMassFive College Federal Credit Union announced that its members, staff, and community partners have donated hundreds of winter coats and clothing items to Amherst Survival Center, the Gray House in Springfield, and Net of Compassion in Worcester. Donations were gathered through a collection drive held at UMassFive’s Hadley, Northampton, Springfield, and Worcester branches this fall.

“We were eager to try and get coats into the community earlier this year,” said Cait Murray, Community Outreach manager at UMassFive, noting on the change in timing of this annual drive. “Our members and employees answered the call by making this our most successful donation collection since we began running it over a decade ago.”

For the third year in a row, UMassFive employee volunteers also sorted and organized donations received at their Hadley and Northampton branches into a winter clothing pop-up boutique at the Amherst Survival Center. Neighbors in need were welcomed to the boutique, where they could ‘shop’ for free new and used winter clothing items. This pop-up alone helped provide 364 items to 182 shoppers.

Donations from the credit union’s Springfield branch were brought to the Gray House in the North End of Springfield, which will help support some of its most vulnerable community members. Donations received at UMassFive’s Worcester branch were delivered to Net of Compassion, an organization that directly provides food, clothing, shelter, showers, and recovery support to individuals on the streets of Worcester.

UMassFive invites anyone looking to directly support the Amherst Survival Center, the Gray House, or Net of Compassion to visit amherstsurvival.org, grayhouse.org, or netofcompassion.org.

HADLEY — UMassFive College Federal Credit Union joined credit unions worldwide in celebrating International Credit Union Day, an annual event that commemorates the achievements and global impact of the credit-union movement.

This year, UMassFive has an extra special reason to celebrate, having recently surpassed the milestone of 50,000 members banking at the not-for-profit financial cooperative. As part of the celebration, UMassFive invites its members to visit a local branch during the week of Oct. 15 to pick up a “Credit Unions Rock” bumper sticker and enjoy light refreshments.

“We couldn’t be prouder to reach this 50,000-member milestone,” said Craig Boivin, UMassFive’s vice president of Marketing. “Our success is rooted in the commitment we make to each member, providing them with personalized financial solutions that enhance their financial wellness. This achievement is a reflection of the trust our members place in us and our cooperative, people-first approach to finance.”

Since 1948, International Credit Union Day has been celebrated annually on the third Thursday of October. This year’s day, Oct. 17, marks its 76th anniversary under the theme “One World Through Cooperative Finance.” Globally, credit unions serve more than 403 million members in 98 countries.

HADLEY — UMassFive College Federal Credit Union is running a winter coat and cold-weather clothing drive in its Hadley, Northampton, UMass Amherst, Springfield, and Worcester branches throughout October.

Donations from this drive, held annually, will be distributed in partnership with the Amherst Survival Center, Gray House in Springfield, and Net of Compassion in Worcester.

“We know that our neighbors in need have come to count on the coats and warm clothing our members donate during this drive,” said Cait Murray, UMassFive’s Community Outreach manager. “We are so grateful to partner with the great local organizations that can ensure donations are directed where they can have a significant impact.”

UMassFive thankfully accepts any clean, new, or gently used coats, gloves, scarves, hats, sweaters, snow gear, and boots. Donations should be placed in a bag and may be dropped off during business hours to the Hadley branch at 200 Westgate Center Dr., the Northampton branch at 225 King St., the UMass Amherst Campus Center branch (Room 224), the Springfield branch at 233 Carew St. (Mercy Medical Center Rehabilitation Building, Room 110), or the Worcester branch (UMass Chan Medical School, Room S1-820).

Hilary Barnard

HADLEY — UMassFive College Federal Credit Union announced Hilary Barnard in her new role as Human Resources manager. She comes to UMassFive with more than 15 years of leadership experience. Her recent roles include serving as HR director in both the healthcare and property-management sectors and, previously, as store director for a large retail chain.

Barnard has a bachelor’s degree in business administration and a master’s degree in e-learning and instructional design from Northeastern University. Additionally, she holds SHRM-CP credentials, showcasing her commitment to excellence as a certified professional recognized by the Society of Human Resources Management.

In her new position, Barnard is responsible for supporting a variety of human-resources operations and initiatives, including supporting the recruiting process, recognition programs, training and development, and a variety of other projects.

“I am so excited to begin making a positive impact here at the credit union and learn how I can best support the team,” she said.

HADLEY — During the month of May, the Hadley, Northampton, and Springfield Mercy Medical Center branches of UMassFive College Federal Credit Union are holding a personal-care items drive to benefit the pantries of the Amherst Survival Center, Northampton Survival Center, and the Gray House. Items collected will be provided, for free, to neighbors in need.

“We know that the economy has created challenges for many families in balancing how they will afford basic needs like food with other basic needs like personal-care items,” said Cait Murray, Community Outreach manager at UMassFive. “Our goal in supporting the personal-care pantries of these organizations is to help ensure our neighbors don’t have to make those impossible choices.”

UMassFive welcomes the community to drop off donations of unopened shampoo and conditioner, shaving supplies, deodorant, toothpaste, toothbrushes, toilet paper, baby diapers, menstrual products, bed and bladder pads, and adult incontinence briefs through May 31. Items can be full, travel, or hospitality sized, and may be dropped off at 200 Westgate Center Dr., Hadley; 225 King St., Northampton; or 233 Carew St. (Rehabilitation Building, Room 110), Springfield.

HADLEY — UMassFive College Federal Credit Union announced new leadership for its board of directors. Jacqui Watrous has been elected as board chair, Ruth Yanka as board vice chair, and Jeremy Bentley as board secretary.

Watrous has served on the UMassFive board of directors for more than seven years, including most recently as board vice chair. Stepping into the board chair role, she noted that “I remain as ever passionate about the continued success of the credit union in achieving its financial goals and meeting member needs.”

Watrous holds a BBA in finance and an MBA from the Isenberg School of Management at UMass Amherst. Now retired, she previously worked at UMass Amherst for more than 30 years, having held a variety of positions in the finance and systems fields, including most recently the role of executive director of Administrative Systems in Finance.

Yanka has volunteered on UMassFive’s board for more than 12 years, serving in many capacities, including board member and secretary. Serving once again as UMassFive’s board vice chair, she is committed to the credit union’s mission of always putting members first, making a positive impact on their financial well-being, and practicing and promoting cooperative values.

Yanka holds a master’s degree in program administration from UMass Amherst and has served on the board of many nonprofit organizations in a variety of positions, from member to treasurer to president. Her work history responsibilities have always included operations, budget, and personnel. She currently holds the role of executive director, A&F Operations in Administration and Finance at UMass Amherst.

Bentley first joined the UMassFive board of directors in 2022, having previously served as a volunteer on the credit union’s asset and liability management committee when he moved to the area after completing his Ph.D. in accounting from Cornell University. As board secretary, he will continue to use his expertise to help the credit union grow in a responsible way that benefits members and the local community.

Bentley currently serves as a research foundation director for the Institute of Management Accountants and in multiple positions with the American Accounting Assoc. He is also the Richard Dieter & Susan Dieter faculty fellow and an associate professor at UMass Amherst, where he teaches financial and managerial accounting and examines how accounting systems change the way people think about and report on their performance.

With this transition in board leadership, Robert Harrison ends a decade-long tenure in the role of UMassFive board chair. He will continue serving as a board member of the credit union.

During his time as board chair, Harrison led the credit union on many major milestones and project implementations, including a change in executive leadership in 2017, when longtime president and CEO Kathy Hutchinson retired and was succeed by then-COO Rich Kump, who continues as president and CEO today. Most noteworthy is Harrison’s passion and vision for building a UMassFive Commercial Services department to support the local business community with financial advice and products.

In addition, Harrison oversaw several credit union expansions, which included a relocation of the Northampton Branch to a standalone facility on King Street, as well as the mergers of CUPS Federal Credit Union at Mercy Medical Center in Springfield and Northampton VAF Federal Credit Union in Leeds. Harrison also held the board chair role as UMassFive became a leader in solar- and green-energy financing in the state of Massachusetts, and furthered its support of local agriculture with a 10-year, $100,000 commitment to Community Involved in Sustaining Agriculture (CISA).

At the start of Harrison’s board chair tenure, UMassFive’s assets and membership stood at $385 million and 32,000, respectively. Today, the credit union boasts more than $700 million in assets and nearly 50,000 members.

HADLEY — UMassFive College Federal Credit Union announced that the Pioneer Valley chapter of the Massachusetts Cooperative Credit Union Assoc. (CCUA) scholarship program is accepting applicants for eight $2,000 scholarships to be awarded in 2024.

In order to apply, students must be a member of UMassFive or have a parent or guardian who is a member of the credit union. Students must also be high-school seniors who will be enrolled in an undergraduate college degree program during the 2024-25 academic year.

Completed applications must be received or postmarked by March 8. Applications may be dropped off at a UMassFive branch, emailed to [email protected], or mailed to UMassFive College Federal Credit Union, Attn: Cait Murray, P.O. Box 1060, Hadley, MA 01035.

For more details and to access the application instructions and form, visit umassfive.coop/news/2024-scholarships.

HADLEY — UMassFive College Federal Credit Union is always looking for opportunities to educate members and the local community on financial subjects. For more than a decade, UMassFive has offered free financial wellness workshops, where attendees gain insight into specific financial topics.

During the first four months of 2024, the following UMassFive financial wellness webinars will be offered: “Paying Down Debt,” “Reaching Your Financial Goals in 2024,” “Understanding Credit,” “Understand Your Money Personality,” “Budgeting 101,” and “Homebuying 101.”

Licensed CFS financial advisors will also present the following topics: “Understanding Social Security,” “Saving for Retirement: IRA Need-to-knows,” and “Retirement Plan Rollover Options.”

Specific financial wellness topics are typically offered multiple times per year to allow multiple opportunities for community members to be able to attend subjects that interest them. To view descriptions of all these financial-wellness webinars, including dates and times, and to register to attend, visit umassfive.coop/resources/workshops.

HADLEY — UMassFive College Federal Credit Union and its team of CUSO Financial Services (CFS) financial advisors have been recognized with the Gold Keystone Award in the medium-sized financial-institution category for 2022.

This annual award recognizes CFS programs with the highest ratio of GDC per $1 million of total deposits. This is the second year in a row that UMassFive has received this honor. In addition, UMassFive Financial Advisor Aimee Marden has also been recognized for her contributions to this GDC ratio with a CFS Bronze Pacesetter Award for 2022.

UMassFive has offered retirement planning and investment services as a complimentary benefit to its members and the local community for more than 15 years. The department is spearheaded by three financial advisors: Aimee Marden, Dana Graham, and Sam Einzig, and supported by Senior Investment Advisor Assistant Emi Lee.

UMassFive’s financial advisors are available to meet in person as well as remotely to discuss the retirement-planning and investing needs of any local person or business. The team also offers complimentary remote seminars throughout the year to educate clients on an array of retirement-planning and investment-related topics.

HADLEY — UMassFive College Federal Credit Union is running a winter coat and cold-weather clothing drive in its Hadley, Northampton, UMass Amherst, and Springfield branches throughout December.

This drive, held annually, is part of an effort to ensure that community members have access to cold-weather clothing this winter. Donations will be distributed in partnership with the Amherst Survival Center and the Gray House in Springfield.

“We know that our neighbors in need have come to count on the coats and warm clothing our members donate during this drive,” said Cait Murray, Community Outreach manager at UMassFive. “We are so grateful to partner with the great local organizations that can ensure donations are directed where they can have a significant impact.”

UMassFive accepts any clean, new or gently used coats, gloves, scarves, hats, sweaters, and blankets. Donations should be placed in a bag and may be dropped off during business hours to the Hadley branch at 200 Westgate Center Dr., the Northampton branch at 225 King St., the UMass Amherst Campus Center branch (Room 224), or the Springfield branch at 233 Carew St. (Mercy Medical Center Rehabilitation Building, Room 110).

HADLEY — UMassFive College Federal Credit Union announced that its employees have raised more than $18,000 for two local nonprofits during the fall of 2023: $13,677 in support of the UMass Cancer Center via participation in the UMass Cancer Walk and Run, and $4,800 for the Food Bank of Western Massachusetts via participation in Will Bike 4 Food.

A longstanding and top supporter of the UMass Cancer Walk and Run event for more than 20 years, UMassFive employees join together annually as Team UMassFive to raise funds for the cause, both personally and in branch locations. In 2023, fundraising efforts included raffle baskets, bake sales, candy sales, and art and jewelry sales. Donations were also sought from credit union corporate partners, whose support helps bolster efforts each year.

Including the $13,677 raised in 2023, Team UMassFive has raised over $186,600 in donations to the UMass Cancer Center over the lifetime of its participation.

Since 2020, UMassFive employees have also jumped on their bicycles in support of Will Bike 4 Food, a major fundraising event for the Food Bank of Western Massachusetts. In 2023, seven riders teamed up to raise $4,800 in support of their cumulative 300-mile ride. Including the 2023 efforts, Team UMassFive has raised $17,500 in just four years of participation, which equates to providing 70,332 meals to neighbors in need.

“We are so proud of our employees for supporting local causes that they care about,” said Cait Murray, Community Outreach manager at UMassFive. “Together, our team can make a more significant impact than if we all participate in events on our own. These organizations make such a big difference in our communities, and we are thrilled to support those efforts.”

Anyone who still wishes to donate to the UMass Chan Medical School Cancer Walk in support of team UMassFive may do so through the end of 2023 by clicking here.

HADLEY — UMassFive College Federal Credit Union has received the first-place Dora Maxwell Social Responsibility Community Service Award for 2023 in the state of Massachusetts.

This annual award is given out by the Cooperative Credit Union Assoc. and the Credit Union National Assoc. to honor a credit union for its social-responsibility projects within the community. UMassFive earned this award in recognition of its outstanding participation and fundraising for the UMass Cancer Walk and Run and Will Bike 4 Food.

A financial institution founded on community-based principles, UMassFive has cemented community engagement and giving back into its workplace culture. From frontline staff to executive leadership, the credit union takes pride in how employees can make a real difference through collaboration and volunteerism with local organizations that make their communities a better place.

For more than 20 years, UMassFive employees have participated in the UMass Cancer Walk, a fundraiser benefittng UMass Chan Medical School Cancer Center, where the credit union’s Worcester branch is located. Employee team leaders at each of UMassFive’s branches take charge of creating excitement and fundraising opportunities each year with creative collaborative events and craft sales. Team UMassFive has raised more than $173,000 for the UMass Cancer Center in the lifetime of its participation.

In 2020, fundraising efforts were expanded to include Will Bike 4 Food, a fundraiser that supports the Food Bank of Western Massachusetts. Employees cycling and fundraising for this event have raised $12,783 in just three years, which provided 51,132 meals to neighbors in need.

“When it comes to the communities we serve, our employees see a need and work together to become part of the solution. The events that we choose to participate in have a direct and local impact on our community,” said Cait Murray, Community Outreach manager at UMassFive.

UMassFive also hosts various fundraising efforts throughout the year, including its annual coat drive, personal-care items drive, employee food drive, and support of local farms. Local community members are welcome to make donations to these drives to help support neighbors in need and are encouraged to reach out to [email protected] to let UMassFive know what causes and organizations are important to them.

HADLEY — UMassFive College Federal Credit Union announced the latest enhancement to its checking accounts with the launch of cash back via uChoose rewards.

uChoose rewards adds yet another benefit to the Co-op Advantage Checking account that already includes better security with debit-card controls within the credit union’s online banking and mobile banking app, and the ability to earn a higher rewards dividend rate plus monthly ATM fee reimbursements each month when simple monthly qualifications are met (signing up for eDelivery of statements, having a direct deposit or ACH auto debit, and using the debit card for at least 12 purchases).

With the new uChoose cash-back rewards, points accumulate independently of qualification status, and there’s no maximum points cap imposed each month.

“When considering a new program for our debit cardholders, we really wanted something that would be rewarding to everyone, so there’s no categories or hoops to jump through once you’ve enrolled your UMassFive debit card into the uChoose rewards program,” said Craig Boivin, vice president of Marketing at UMassFive. “Our former debit-card rewards program was very focused on shopping at local businesses, and ultimately cash rewards was the best way to stay true to that value. We’re confident our members will continue to take their cash back earned and use it locally.”

When members enroll their UMassFive debit card in uChoose rewards, they earn 0.5 points for every dollar spent on all purchases, with no per-purchase limit. Points accumulate monthly and can be redeemed for cash back at any time, with no minimum points threshold needed to redeem. To learn more, visit umassfive.coop/advantage.

HADLEY — UMassFive College Federal Credit Union announced a recent donation of $2,500 to aid local farms impacted by the recent severe flooding in Western Mass.

The donations, made directly to the farms, have provided essential support to farmers who have all faced significant challenges due to the devastating floods, including Natural Roots Farm, Mountain View Farm, Pepin Farm, Community Care Apothecary, Song Sparrow Farm, Stone Soup Farm, New Community Farming Cooperative, World Farmers’ Flats Mentor Farm, and the Grow Food Northampton Community Farm. This initiative reflects UMassFive’s commitment to supporting the local community and promoting sustainable agriculture.

UMassFive’s longtime partner, Community Involved in Sustaining Agriculture (CISA), has compiled a comprehensive list of farms affected by the flooding. This list helped UMassFive identify the farms that required urgent assistance and ensure that the donated funds reach those who needed it the most. CISA’s expertise was instrumental in this endeavor.

“We are deeply connected to our community and our members, and we understand the critical role that local farms and local food play in our lives,” said Craig Boivin, vice president of Marketing at UMassFive College Federal Credit Union. “Our donation to the local farms impacted by the floods is an expression of our gratitude and commitment to helping our neighbors in their time of need. We believe in the power of collective efforts to bring positive change and make a difference in the lives of those who sustain us.”

UMassFive urges members of the community to join the effort in supporting local farms impacted by the floods. Those interested may visit CISA’s website, www.buylocalfood.org, to find a flood-resources page with information about relief efforts and where to make donations.

HADLEY — UMassFive College Federal Credit Union announced the success of its personal-care-items drive, which was held during March in its Hadley, Northampton, and Springfield branches. The drive collected more than 365 pounds of personal-care items, which were donated to three local organizations: Amherst Survival Center, Northampton Survival Center, and the Gray House in Springfield.

UMassFive is committed to supporting the communities it serves, and this drive was just one example of its ongoing efforts to give back. Members and staff at all three branches enthusiastically participated in the drive, donating a wide variety of items, such as toothpaste, shampoo, soap, menstrual products, diapers, and more.

“We’re so appreciative of our members and employees for donating personal-care items to our annual drive,” said Cait Murray, Community Outreach manager at UMassFive. “We know that personal-care items in the Survival Center pantries may help people avoid making difficult tradeoffs. Nobody should have to choose between food and toilet paper.”

HADLEY — During the month of March, the Hadley, Northampton, and Springfield Mercy Medical Center branches of UMassFive College Federal Credit Union are holding a personal-care-items drive to benefit the pantries of the Amherst Survival Center, the Northampton Survival Center, and the Gray House. Items collected will be provided, for free, to neighbors in need.

“We know that many families face tough budgetary choices between the basic need for food and affording basic personal-care necessities,” said Cait Murray, Community Outreach manager at UMassFive. “Our goal in supporting the personal-care pantries of these organizations is to help ensure our neighbors don’t have to make those impossible choices.”

UMassFive welcomes the community to drop off donations of unopened shampoo and conditioner, shaving supplies, deodorant, toothpaste, toothbrushes, toilet paper, baby diapers, menstrual products, bed and bladder pads, and adult incontinence briefs through March 31. Items can be full-, travel-, or complimentary-hospitality-sized, and may be dropped off at 200 Westgate Center Dr., Hadley; 225 King St., Northampton; or 233 Carew St. (Rehabilitation Building Room 110), Springfield.

HADLEY — UMassFive College Federal Credit Union recently announced two management-team promotions: Assistant Vice President of Information Technology Melvin Olivo and Information Technology Manager Theo Streeter.

Olivo’s career at UMassFive began in 2020 as the Information Technology manager. In his new position, he will be responsible for the strategic, day-to-day oversight of Information Technology, ensuring efficient, secure, and service-oriented performance of the department.

“I’m looking forward to this excellent opportunity to challenge myself further and grow along with this new journey,” Olivo said. “Thank you to the UMassFive team for helping me grow in my career. I couldn’t have done it without your continuing support.”

Streeter’s career at UMassFive began in 2014 as a Member Service specialist in the King Street, Northampton branch before moving on to various levels of Enterprise Support technician. He was most recently promoted to senior Enterprise Support technician in 2018 before accepting the role of IT manager. In his new position, he will be overseeing the Enterprise Support technical team, administering network infrastructure and software platforms, as well as hardware procurement.

“I am very excited to take on the responsibility of the Information Technology manager,” Streeter said. “I started my IT career in this department, and I’m elated about the opportunity this next phase will provide. The insights I’ve acquired the past eight years here will help ensure UMassFive provides convenient and secure services for our members.”

HADLEY — UMassFive College Federal Credit Union announced that Megan Lagoy has been promoted to assistant vice president (AVP) of Loan Operations.

Lagoy began her career at UMassFive in 2012 as a call-center representative before taking on other various Contact Center roles, eventually becoming assistant vice president of the Contact Center and Interactive Teller Machine department. More recently, she held direct oversight of UMassFive’s flagship Hadley branch in the position of assistant vice president of Retail Services. Her various roles at the credit union over the past 10 years have prepared her for this transition to assistant vice president of Loan Operations, and she brings to it a drive inspired by living out the credit union’s mission statement.

“I am thrilled to start this next chapter of my career as the AVP of Loan Operations,” Lagoy said. “I have always been on the front line of member advocacy, and am looking forward to the opportunity to help our members with all of their future borrowing needs.”

HADLEY — UMassFive College Federal Credit Union is running a winter coat and cold-weather clothing drive in its Hadley, Northampton, and Springfield branches throughout the month of December.

This drive, held annually, is part of an effort to ensure that all community members have access to cold-weather clothing this winter. Donations will be distributed in partnership with the Amherst Survival Center.

“We know that our neighbors in need have come to count on the coats and warm clothing our members donate during this drive,” said Cait Murray, UMassFive Community Outreach manager. “We are so grateful to partner with the Amherst Survival Center to ensure that donations are directed where they can have a significant impact.”

UMassFive thankfully accepts clean, new or gently-used coats, gloves, scarves, hats, sweaters, and blankets. Donations should be placed in a bag and may be dropped off during business hours to the Hadley branch at 200 Westgate Center Dr., the Northampton branch at 225 King St., or the Springfield branch at 233 Carew St. (Mercy Hospital Rehabilitation Building, Room 110).

HADLEY — UMassFive College Federal Credit Union announced that its employees have raised more than $20,000 for two local nonprofits during the fall of 2022. Specifically, $15,700 was raised in support of the UMass Cancer Center via participation in the UMass Cancer Walk and Run, and $4,800 was raised for the Food Bank of Western Massachusetts via participation in Will Bike 4 Food.

A longstanding and top supporter of the UMass Cancer Walk and Run event for more than 20 years, UMassFive employees joined together as Team UMassFive to raise funds for the cause, both personally and in branch locations. In 2022, fundraising efforts included raffle baskets, bake sales, candy sales, and art and jewelry sales. Donations were also sought from credit-union corporate partners, whose support helps bolster efforts each year. Including the funds raised so far this year, Team UMassFive has raised more than $173,000 in donations to the UMass Cancer Center over the lifetime of their participation.

For years now, UMassFive employees have also jumped on their bicycles in support of Will Bike 4 Food, a major fundraising event for the Food Bank of Western Massachusetts. In 2022, six team members worked together to raise $4,800 from supporters, which equates to 18,800 meals for neighbors in need. At the Will Bike 4 Food event, the team rode 300 total miles for this cause.

“We are so proud of our employees for supporting local causes that they care about,” said Cait Murray, Community Outreach manager at UMassFive. “Together, our team can make a more significant impact than if we all participate in events on our own. These organizations make such a big difference in our communities, and we are thrilled to support those efforts.”

Anyone who wishes to support Team UMassFive may donate before the end of 2022 by visiting support.umasscancerwalk.org/umassfive22 or foodbankwma.org/events/will-bike-4-food and search for Team UMassFive.