Citizens Bank Cited by Money Magazine for Customer Convenience
PROVIDENCE, R.I. — For the second year in a row, Money magazine has selected Citizens Bank for its 2014 list of “the Best Banks in America.” Citizens Bank was recognized in the November issue for its level of customer convenience available through its customer-contact center, access to banking specialists via instant messaging, and its “robust physical presence,” with approximately 1,200 locations and approximately 3,200 ATMs.
“We are proud to once again be recognized by Money magazine as one of the best banks in America,” said Brad Conner, vice chairman of Consumer Banking for Citizens Bank. “Our customers choose to bank with us because of how easy it is to access their accounts when and how they want, through local branches, ATMs, and online and mobile banking.”
Citizens’ extended hours, which include seven-days-a-week supermarket branches, also were noted by Money. Citizens has invested significantly in delivering convenience for customers through recent enhancements to its mobile-banking apps. Mobile deposit offers customers the ability to deposit checks quickly by using the mobile device’s video camera, eliminating the need to tap a button and making check deposits quick and simple. The industry-leading ‘Fast Balance’ feature allows busy, on-the-go customers to view account balances without needing to log into their mobile-banking app account.
These features join other recent enhancements, including one-deposit checking, where just one deposit of any amount each statement period waives the monthly maintenance fee. In addition, the bank’s ATMs enable customers to make deposits as late as 10 p.m. local time on a business day and still have the deposits post the same day.