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The Casino Era

The Final Countdown

Alex Dixon stands just outside the entrance to the hotel at MGM Springfield

Alex Dixon stands just outside the entrance to the hotel at MGM Springfield, which is nearly ready for prime time and the Aug. 24 opening.

The almost decade-long process of opening the state’s first resort casino is entering its final days. There is a beehive of activity in Springfield’s South End, and that represents only what people can actually see. The process of not only opening the facility on schedule, but “making this place special,” as General Manager Alex Dixon described it, is humbling and exhilarating at the same time.

12,704.

That’s how many “discrete tasks” Alex Dixon said he and the ever-growing team at MGM Springfield must complete before the $950 million facility can open its doors to the public at 11 a.m. on Aug. 24.

12,704!

Not ‘more than 12,000.’ Not ‘12,700 or so.’

12,704. And you thought you had a lot of lines on your ‘to-do’ list.

“And those are just the things we thought about as we put together our critical paths,” said Dixon, general manager of MGM Springfield, who managed to find a few moments to speak with BusinessWest late last month (and he had to work hard at it). He couldn’t say how many of those tasks he and his team had drawn a proverbial line through, but he hinted strongly that, while considerable progress has been made, there were still quite a few (thousand) to go.

The giant MGM Springfield sign above the massive parking garage

The giant MGM Springfield sign above the massive parking garage is the latest addition to the Springfield skyline.

But he also spoke with the utmost confidence about getting it all done, primarily because of the team that’s been put in place.

“When you think about the breakdown of those numbers, it’s a lot,” he said, putting heavy emphasis on that last word, not that he really needed to. “But we’ve got a great project-management process, we’ve done this before in other jurisdictions, we have a lot of people who are seasoned and know what they’re doing, and we have a very experienced and highly trained management team.”

As for those discrete tasks, they cover 45 different “work streams,” as Dixon called them, and 431 key milestones, many, if not most of them, already met. And they come in every size and shape, from having permits in place for each of the restaurants to meeting the required numbers for each of dozens of categories within the MGM Springfield workforce; from the thousands of items on the construction checklist to making sure the warehouse in Chicopee is stocked with everything it needs to be stocked with.

Overall, Dixon described the process of opening MGM on time — meaning with those 12,704 tasks completed and all licenses and permits and employees in place — as humbling, but also exciting and exhilarating. But he kept stressing that opening the doors on schedule is just one part of the story — and one part of the challenge.

Indeed, he said he’s not losing sleep worrying about getting everything done by Aug. 24. But what does keep him at night — sort of, but not really — are the other two main categories for all those discreet tasks: ‘the things that will make this a great customer experience’ and ‘how do we make this special?’

“We’ll open our doors at 11 o’clock on August 24 — that was never a question,” he explained. “We’re in ‘how do we make this place special?’ mode. We’re going to open, but we’re also going to have a great customer experience. The things that keep me up at night are making sure that we deliver on the promise of a phenomenal entertainment.

“You want to be unique, you want to stand out; I want to compete, and I want to win,” he went on, referring to the considerable competition MGM Springfield will face. “And our team does, too; that’s what motivates me, and it’s what motivates all of us.”

For this issue, one of the last in the pre-MGM era, BusinessWest talked with Dixon about the daunting process of opening the doors, and also about what will happen in Springfield on Aug. 24 and the days to follow.

He couldn’t — or at least he didn’t want to — make projections on how many people will come through the doors on opening day. But he expected the facility to reach full capacity (10,000 people in the casino) and for Springfield to see a day probably unlike any other in its history.

“There has been a tremendous amount of pent-up demand for some time now,” he said, referring to the almost-decade-long task of getting the state’s first resort casino up and running. “We are preparing to make sure that we can do our best to help satiate that demand on opening day.”

Task Masters

As he talked with BusinessWest about these final few days until opening, but also the long, character-building process of getting to this point, Dixon said MGM Springfield has essentially evolved from a startup company with a handful of employees (granted, one with a billion-dollar construction project unfolding around them) into one of the region’s largest employers.

The metamorphosis has come slowly and greatly accelerated over the past several months, to the point where it’s much harder for him to keep track of additions to the staff and putting names with faces. But the culture that was created when the company was a handful of people working on the ninth floor of Monarch Place, and later MGM’s headquarters on State Street, still prevails today.

“You walk through the hall, you meet a new face, and they may not know who you are,” he noted. “So the small things you did at the very beginning to build a great culture with that small group are important; we’re doing our best to make sure we have the right structures and processes in place to ensure that this culture emanates to the 3,000 we’ll be welcoming over the next few weeks.”

Together, this growing team is drawing lines through items on the ‘discrete tasks’ list, dozens, if not hundreds a day, said Dixon, adding, again, that the process of doing so is as exhilarating as it is daunting.

When asked what a typical day is like, he gave the expected answer — there is no such thing, or words to that effect.

But he said there are some common denominators, such as the starting time — 6 a.m. — with a daily briefing from MGM on news stories that impact the company and individual properties across the country.

MGM has made great progress toward completing the 12,704 (and counting)

Alex Dixon says MGM has made great progress toward completing the 12,704 (and counting) tasks needed to get the casino and the rest of the complex open by Aug. 24.

“And as you can imagine, as of late, we’re driving a lot of news, especially with the properties in Las Vegas,” he told BusinessWest. “That’s always a great wake-up call; you read the news locally, but also read the news that’s impacting the business.”

From there, he’s often off to a meeting with one of the many groups he’s involved with within the community, such as the Greater Springfield Convention & Visitors Bureau’s executive committee breakfast session he attended the day he spoke with BusinessWest. He prefers to keep such community work in the morning so as to free up the remaining hours for his day job — or his long-day job, the way things are going.

When he talked with BusinessWest, Dixon referenced hour-long meetings with members of the executive team to address what he called ‘mission-critical items.’ Then, they were meeting three times a week. Soon (if not already), there will be a session a day.

“These are things we need to execute on,” he explained. “And it requires some degree of acceleration or just an intense level of focus to get us over the hump.”

Labor of Love

As an example, he mentioned “fallout” in a particular job category, a situation where the company is struggling to make hires. In such an instance, and there have been some, the team will work closely with the human-resources director and the leader of the department in question to ramp up efforts to address the situation.

Hiring is obviously one huge component of the process of getting things ready for Aug. 24, said Dixon, adding that 3,000 people have to be brought on board across several dozen different positions. But to get to 3,000, MGM actually needs to have a higher number of people in position to be hired, he explained.

“Once you make a job offer, there will be some people who just don’t show up,” he noted, adding that this is a hospitality-industry-wide issue, not something unique to MGM Springfield. “Just because you offer someone a job, they don’t really work until they show up that first day and get into their position.

“That’s the case across the board in many of our front-line positions,” he went on. “So what we’ve done, in some cases, is over-hire to account for some of that attrition, be it in security, beverage servers, or table-games dealers.”

But hiring covers only a portion of those 12,704 discrete tasks, said Dixon, who said they cover three basic “journeys,” as he called them — ‘customer,’ ‘employee,’ and ‘supplier’ — with the ultimate objective of earning an operating certificate from the Mass. Gaming Commission.

To get that certificate, MGM Springfield has a long list of things it has to satisfy in order to show that it is ready to welcome customers safely and appropriately — and also account for the revenue it is expected to generate for the state.

“This is a big business for the Commonwealth,” he explained. “Our regulators are on-site, and we have to satisfy a laundry list of things in order to prove we’re worthy of that operating certificate.”

He offered some examples:

• The casino must make sure the slot machines are “talking” to the central system monitored by the Gaming Commission to ensure the integrity of the games;

• All of the cameras must be approved by the commission to ensure that the operation has the appropriate oversight of the games and other areas within the complex;

• The commission also must approve the internal controls that MGM Springfield operates against so that the operation can be held accountable;

• The commission also makes sure the operation has all the needed licenses from local agencies, for everything from pouring alcohol to serving food; and

• The security plan must be approved to ensure the operation is adequately securing the facility as well as the Commonwealth’s assets.

It’s Getting Real

As opening day draws closer, the team at MGM will take the process of being ready to a different, higher level, said Dixon, referring to what he called ‘play days’ and other types of dress rehearsals for the real thing.

And these auditions will set the stage for what are known as ‘test nights’ (that will be publically announced), during which the operation’s performance will ultimately determine whether the state grants that coveted operating license.

“At those activities, we have to simulate what it is like to operate with real money and be able to perform these functions,” Dixon explained. “The Gaming Commission is assessing our ability to execute those functions in a controlled environment. That’s the big, substantive, last step before we are issued that operating certificate.”

As for what he’s seeing in Springfield now, as opposed to when he arrived 18 months ago, and what he expects to see after the casino opens, Dixon said there has been a metamorphosis there as well, especially when it comes to perceived attitudes about the casino.

“It’s been fascinating to see how things have shifted, from doubt in some cases — ‘is this really going to happen?’ — to ambivalence in other cases, to quietly watching, to trepidation, to what you see now, which is excitement.

“Whether you see people buying their tickets to see Stevie Wonder [who will appear at the MassMutual Center on Sept. 1] to people coaching up a son, daughter, niece, or nephew for an interview, or hearing the excitement of someone getting their first job or getting back into the workforce … it’s fascinating to see the progression.”

Meanwhile, he said that one doesn’t have to wait til Aug. 24 to witness the impact MGM Springfield is already having in Springfield’s downtown.

“If you walk along Main Street around noon, you see the streets teeming with people,” he noted. “They’re well-dressed, new haircuts, looking good, sharp — and friendly. You see the impact of 3,000 people, and we haven’t even onboarded everyone. You see the streets come alive with energy.

“Downtown has been defined by the absence of people after hours,” he went on. “Now, we’ll be defined by the presence of people; and this will be people from Springfield, but also surrounding communities, and people who haven’t been to Springfield in a while. I just can’t wait for people who will walk into our facility and walk into downtown Springfield and have this immense level of pride, not just in MGM, but in the city and the region.”

On Aug. 24, there will be a parade down Main Street an hour or so before the facility officially opens at 11 a.m., he said, adding that it will involve employees, dignitaries, and some entertainers from within the MGM family.

After that? He said National Harbor, the $1.5 billion casino in Maryland that MGM opened roughly 18 months ago, reached full capacity within hours of opening. And MGM is preparing for just such a contingency.

“Knock on wood, we can only hope we’ve got more demand than what we’re able to accommodate in the building,” he said, echoing a belief certainly shared by the city, the region, and the Gaming Commission.

Playing the Numbers

Getting back to his sleeping patterns as Aug. 24 draws closer, Dixon said there are obviously days when he rests better than others.

“The hours are getting shorter,” he said, adding, again, that the ever-growing team working draw lines through those 12,704 discrete tasks are working simultaneously on hundreds on individual assignments, but also the very big picture.

“It’s truly amazing; it takes every individual person on this team to take care of their silo, but also keep their head above water enough to look horizontally and make sure we’re coming together in a cohesive manner.”

It all about the journey, or journeys, Dixon said, adding that the plural is most definitely needed, as they work as a unit toward a common goal — not just opening the doors on time, but making the place special.

And that’s why this process is as exhilarating as it is daunting.

George O’Brien can be reached at [email protected]

Features

Bridging the Digital Divide

Aneesh Raman says business owners think Facebook, with its 2.2 billion users worldwide, is a valuable tool — even if they don’t always know how best to use it.

According to a 2017 survey, said Raman, who manages Facebook’s global economic-impact programs, more than 60% of small businesses in Massachusetts said Facebook is essential to their business, and 76% said the social-media platform helps them find customers in other cities, states, and countries.

“That’s encouraging data, but as you talk to them, you see a need for more training,” Raman told BusinessWest. “That’s why we’re coming to 30 cities to provide training for small businesses across a range of subjects. No matter what their skill level is — whether businesses are coming online for the first time or are online already — we can help them grow their business.”

Earlier this year, Facebook announced that Springfield had been chosen as one of 30 markets where the company will host its Community Boost program, created to help small businesses, entrepreneurs, and job seekers grow their business and develop new digital skills. Facebook will be in Springfield on Sept. 10-11, presenting workshops on a host of topics yet to be determined.

“Our mission at Facebook is building strong communities, and we believe at the core of strong communities are thriving small businesses,” said Raman, who is also a former journalist who worked as an international correspondent for CNN, as well as a former presidential speechwriter. “Small businesses are the engine of local economies. For years, we have worked with them, trained them online and offline, and helped them grow their business and help them hire more employees.”

Since 2011, he noted, Facebook has invested more than $1 billion to support small businesses. Community Boost is simply a more visible and direct method of doing so, and will focus on small-business training and digital acumen in general, rather than simply promoting Facebook, Raman said.

“Small businesses are the engine of local economies. For years, we have worked with them, trained them online and offline, and helped them grow their business and help them hire more employees.”

During its visits to 30 cities — including Houston, St. Louis, Minneapolis, San Diego, Pittsburgh, and many other metro areas much larger than Springfield — Facebook representatives will take a three-pronged approach to economic development, working with local organizations to provide digital skills and training for people in need of work, advising entrepreneurs how to get started, and helping existing businesses and nonprofits get the most out of the internet.

A broad survey conducted by Morning Consult and co-sponsored by the U.S. Chamber of Commerce and Facebook suggests that small businesses’ use of social media is creating new opportunities. For instance, in Massachusetts, 62% of surveyed businesses said Facebook is essential for their business; 76% said Facebook allows them to find customers in other cities, states, and countries; and 69% said they believe an individual’s digital and social-media skills are important when hiring.

A lot of people use Facebook for business reasons, but never any kind of training how to do it. They’re on their own,” said Paul Robbins, president of Paul Robbins Associets in Wilbraham and a communications consultant for Community Boost in Springfield.

“People feel like they’ve got this tool, but they don’t know how to use it, especially small businesses,” he went on. “Here in Springfield, we’ve got a very diverse community with a lot of small businesses. Even not-for-profits can take advantage of this free seminar. Anybody can come. The idea is to help people leverage it as a business tool.”

Logging On

Facebook pledged this year to train 1 million individuals and small business owners across the U.S. in digital and social-media skills by 2020. To do that, it will expand its in-person training programs, create more local partnerships, and build more e-learning resources.

The company cites projections that a skilled-labor shortage in America could create 85.2 million unfilled jobs by 2030, and says it is committed to helping close that skills gap and provide more people and business owners with the educational resources they need to advance at work, find new jobs, or run their companies.

Details on Springfield’s Community Boost event, which is free and open to small business and nonprofits, aren’t set yet; Facebook plans to announce a place, times, and course list at www.facebook.com/business/m/community-boost as September gets closer.

“The goal of the program isn’t to come and leave, but to kick off conversations,” Raman said, noting that Facebook has been talking to businesses and economic-development leaders on a specific program that best meets identified needs for small-business and digital-skills training in the Pioneer Valley.

“Small businesses and workers know they need skills. But they don’t always have help getting those skills,” he went on. “Once we know what the professional needs are, we’ll announce the registration date and courses online.”

According to the Morning Consult research, small businesses’ use of digital tools translates into new jobs and opportunities for communities across the country. And small businesses are the key driver, creating an estimated four out of every five new jobs in the U.S.

The survey revealed that 80% of U.S. small and medium-sized businesses on Facebook say the platform helps them connect to people in their local community, while one in three businesses on Facebook say they built their business on the platform, and 42% say they’ve hired more people due to growth since joining Facebook.

Businesses run by African-Americans, Latinos, veterans, and those with a disability are twice as likely to say that their business was built on Facebook, and one and a half times more likely to say they’ve hired more people since joining the platform.

Raman said small businesses have expressed a desire to learn more about using Facebook and Instagram, the photo- and video-sharing service owned by Facebook. “But we’re teaching skills that apply to any digital platform out there.”

After all, Robbins noted, “not everyone is digitally savvy. A small business may not have the digital skills people assume everyone has. Facebook is trying to demystify it to people, so they’re not afraid of it.”

Getting Social

Increasingly, businesses are embracing 21-st century modes of building their customer base. The 2017 survey by Morning Consult found that the use of digital platforms by American small businesses is ubiquitous — in fact, 84% of small businesses in the U.S. use at least one major digital platform to provide information to customers, and three out of four small businesses use digital platforms for sales.

Yet, businesses face challenges when it comes to the internet, with 57% of small businesses saying lack of familiarity with available digital tools is a challenge.

“At Facebook, we see a big opportunity to make a difference in partnership with local organizations and local officials,” Raman told BusinessWest. “We really do think there’s a skills gap, and by closing that, we can help expand economic opportunity in Springfield and across the country.”

But it’s not just employers the Community Boost program aims to reach. For job seekers, the program will provide training to help improve their digital and social-media skills. According to the research, 62% percent of U.S. small businesses using Facebook said digital or social-media skills are an important factor in their hiring decisions — even more important than where a candidate went to school.

Community Boost will also offer entrepreneurs training programs on how to use technology to turn an idea into a business, as well as ways to create a free online presence using Facebook.

And, of course, business owners will learn how to expand their digital footprint and find new customers around the corner and around the globe. Training will also include education in digital literacy and online safety.

“We also want to teach nonprofits to be part of the programming and how Facebook can help them learn the digital skills they need to increase donations,” Raman said.

Facebook strives to evolve Community Boost based on what it’s learning in its earlier stops. For example, in St. Louis, the first stop on the tour, the company learned exactly how wide the gap is between the digital skills job seekers know they need and the skills they feel they have. In fact, according to a survey there, 93% of job and skills seekers say digital skills are important when looking for job, while only 12% rate themselves highly in this area.

Managers also see gaps in the skills they need to grow their businesses, the St. Louis survey showed. For example, the majority of managers in that city said creating a mobile-friendly interface was important to growing their business, but very few saw themselves as proficient.

Springfield — the only New England stop for Community Boost — may not have the population of the major metropolitan areas on the tour, but Raman says the needs are universal, and Facebook wants a diverse cross-section of cities represented.

“Springfield has a vibrant small-business community with a diverse population,” he noted. “We think we can make a real impact here.”


Joseph Bednar can be reached at [email protected]

Sections

Driving Change

General Manager Mike Filomeno

General Manager Mike Filomeno

The modern auto dealership — marked by drive-in service areas, well-appointed waiting areas, and high-tech touches — have become standard in the industry, and Ford demands no less of its showrooms. Marcotte Ford, with a 50-year history on Main Street in Holyoke, was especially in need of such a makeover, and the family that owns it is set to unveil its new HQ this summer, bringing the company’s look and feel firmly into the 21st century.

When Marcotte Ford reopens its dealership on Main Street in Holyoke this summer — after a year spent in temporary digs across the street — it will be the culmination of two complementary visions: Ford’s on one hand, and the Marcotte family’s on the other.

“It’s been a long, long road to get where we are today,” said General Manager Mike Filomeno. “Obviously, Ford has a rebranding and a new look that they want, to refresh the whole facility and make it more customer-friendly. Then there are all the touch points we’re going to have — a brand-new shop, all-new equipment, indoor delivery areas for the customers to pick up their cars, all kinds of new technology to make the experience more user-friendly.

“It’s like a McDonald’s,” he went on. “Do you want to go to the old McDonald’s or the brand-new one that has the wi-fi and the TVs and the multiple drive-thru lanes? That’s the philosophy. People want to go someplace that’s new. They want new technology and a new experience.”

What both Ford and the Marcotte family are looking for is the fulfillment of two goals that seem contradictory, but really aren’t, and are being reflected in dealership remodels across all brands: to make it easier and quicker for customers to get in and out when buying or servicing a vehicle, but also making the space more welcoming during the time they have to be there.

To get to that point, Marcotte has spent the last year doing business across the street, in the former location of Gary Rome Hyundai, which relocated to a much larger lot on Whiting Farms Road in 2016.

It’s been cramped, Filomeno said, but much better than working out of temporary trailers. To ease the burden on a smaller service area, Marcotte has sent much of its heavy-duty repair work down the street to its commercial truck center, which opened in 2015.

“When this became available, we ended up buying this place,” Filomeno said. “That was perfect timing. It was empty for a while, and we reached out to Gary Rome and talked to him about renting some space, and he needed to do something as well. So we made a deal last June to move over here.”

Come this summer, the year spent in cramped quarters will have been worth it, Filomeno said, with the opening of the 40,000-square-foot, $8 million facility, which will include a 24-bay service area, including a dedicated space for vehicle inspections. As for the former Rome location, it will become Marcotte’s commercial-sales location, bringing to four (along with the neighboring Paper City Car Wash) the number of Marcotte-owned properties along a half-mile stretch of Route 5.

“We haven’t had that prime A location in the automotive world, as far as being on Riverdale Road or King Street in Northampton, where there are multiple franchises and people can go to one from another,” he noted. “But we have been a destination dealer, and we’ve done that by taking care of the customers, having good employees, and going the extra mile for people.”

New Look … and Taste

Doing all that will be easier in the redesigned Marcotte Ford headquarters, which reflects the types of features Ford demands in all its new stores, Filomeno said.

“They want to have the branding in the façade out front, and they want all the touch points to be user-friendly,” he explained. “We’ll have the indoor drive-through, where you bring in your car and drop it off, and service will come out to you to write it up. We’ll have a customer waiting area with a big TV there, and wi-fi hotspots where they can sit while they’re in the customer lounge.”

On the service side, customers have long been able to get a loaner vehicle when they bring their car or truck in for service, and Marcotte will continue with that service, he added, while employees will appreciate the state-of-the-art, climate-controlled shop decked out with new equipment.

The company is especially excited about LugNutz Café, a restaurant that existed in the former building, but will be significantly expanded in the new one.

LugNutz Café initially served breakfast two days a week for employees and customers, but will be expanding to breakfast and lunch six days a week, featuring sandwiches, wraps, soups, pizzas, and breakfast items like omelettes.

“Bryan came up with the idea, and people loved it,” Filomeno said. “With all the employees we have all day long, come lunchtime around here, we have Chinese, pizzas, and grinders being delivered here, or people going out for food. Now they’ll be able to eat right here. That’s another good service that people will enjoy — I think it’ll be a wow factor.”

Company President Mike Marcotte said customers will appreciate the new touches, from the drive-through service lane to interactive screens in the sales offices to help them quickly access information.

Marcotte expects to unveil its 40,000-square-foot renovation in August, followed by a September grand opening.

Marcotte expects to unveil its 40,000-square-foot renovation in August, followed by a September grand opening.

“The building was 50 years old, and we’ve added on, but now it was time to do a refresh,” he said. “It’s definitely more customer-oriented, with better flow and more technology.”

Filomeno said the dealership aims to be different because other Ford dealers have a similar look. “So we’re making it our own with the LugNutz and some of the other things we’re doing to make ourselves stand out.

“It’s more than the tile and furniture Ford wants,” he went on. “We’re looking forward to some new ways to do business, taking care of the customer, getting them in and out of here, both on the service and the sales side. People want to come in and buy a car in an hour and get through it. They don’t want to wait four hours. So that’s what we’re migrating toward.”

Marcotte agreed. “We feel like buying a car should be a fun experience, not stressful, even though it’s most people’s second-biggest purchase after their house,” he said.

It’s also a different sales experience than it used to be, thanks to the internet. “People do a lot more research before coming in, before they even contact us,” Marcotte noted, noting that the visit is still crucial, because vehicles today are so loaded with high-tech safety equipment and other features that customers still want someone to demonstrate everything they might be able to utilize.

The new facility will reflect those high-tech advances as well, Filomeno said. “Our vision is to have the grand opening come the fall, once we’re fully established, and have a soft opening around August. We have to get in there and get everything working.”

Family Legacy

Marcotte’s grandfather, Al, opened his namesake dealership in 1961 at a different site in Holyoke before moving to its long-time location on Route 5 in 1967. Bryan eventually joined the team, followed by Mike a generation later. Today, the dealership employs a number of other family members, including Filomeno, who married into the Marcotte clan.

It’s a company with not only family ties, but deep community roots as well, Filomeno said, noting that Marcotte Ford has supported a number of local nonprofits over the years, from Kate’s Kitchen and Providence Ministries to the baseball teams customers’ kids play on.

“You can only do so much, but we try to be as generous as we can because it does make a difference,” he added. “You’ve got to support the community you work in. So we’ve made a conscious effort to make sure we do that on a regular basis.”

With a 56-year history behind it, Marcotte said, the dealership felt it was past time to make the changes almost ready to be unveiled across the street.

“We’ve been looking at this for several years,” he said, noting that it’s a good time to reinvest, with sales — particularly the truck business and the commercial side — booming.

“Business has been good. We’re just always trying to find ways to find more business,” Filomeno noted, adding, however, that he’s unsure how people will react to Ford’s decision to discontinue some lines.

“That’s a challenge for us, because people are asking why and what’s going on, but I think they’re trying to get rid of some of the less-profitable cars and concentrate on more of the profitable items and come out with some new products. There’s a new Echo Sport, we’re going to have new Rangers, some new Broncos coming in.”

Meanwhile, people’s driving habits are different than before, with younger drivers more willing to rideshare and use public transportation — not to mention the prospect of autonomous cars, which may someday significantly impact people’s decision to even own a car. So it’s important, he said, for dealers and manufacturers to anticipate possible trends while continuing to focus on what they do well.

“There’s some uncertainty as far as what’s coming, but our bread and butter has been the truck line and SUV line, and that has been very strong,” he said. “There have been other changes in the industry, too. Right now gas is going up a little, and interest rates are going up a little. People have been spoiled for years, when we gave them 2%, 1%, 0% financing, and, that’s not always there now. You have to just adapt.”

With 142 team members across all facets of the company, there’s been plenty of adapting and moving around while the main site has been given over to construction over the past year, Marcotte said, adding, however, that employee morale has remained high during the transition.

That’s important, Filomeno added, because, while the internet has helped the company sell outside the local market, it’s still a company built on customer service.

“Although Ford has got a great product, you can’t say you’ll never have a problem with a car,” he told BusinessWest. “But if you do, we try to make that experience as positive as we can. That’s been the forte of our business model all along.”

Joseph Bednar can be reached at [email protected]

Community Spotlight Features

Community Spotlight

Downtown Greenfield may look the same as it did decades ago, in many respects, but it has evolved considerably and morphed into a true neighborhood.

Downtown Greenfield may look the same as it did decades ago, in many respects, but it has evolved considerably and morphed into a true neighborhood.

Greenfield Mayor William Martin acknowledged that it isn’t exactly a scientific measure of either his downtown’s vibrancy or the efficiency of his long-term strategic plan for the central business district. But it certainly works for him.

He’s being told there’s a parking problem downtown. Actually, he’s been told that for some time. Until recently, the commentary involved the east end of that district by Town Hall, and the chorus was so loud and so persistent that the community is now building a 272-lot parking garage in that area, due to open in the fall.

But now, he’s also hearing that complaint about the east side of downtown, and he’s expecting to hear it a lot more with the opening of the Community Health Center of Franklin County on the site of the old Sears store on Main Street, a facility that will bring more than 100 clients and employees to that location every day.

In the realm of municipal government, parking problems generally, but certainly not always, fall into that category of the proverbial good problem to have, said the mayor, adding that a far worse problem is to have no parking woes — not because you have plenty of parking, but because no one is coming to your downtown.

And that was more the state of things in Greenfield for some time, Martin intimated, putting the accent on ‘was.’

Indeed, while Main Street may look pretty much the same as it did a few decades ago, at least at a quick glance, it is vastly different, and in some very positive ways, said the mayor, adding that his administration’s broad strategy has been to bring people downtown for goods and services and let this critical mass trigger economic development on many levels. And it’s working.

“We thought that, if we can bring people downtown and provide what they need, the free market will take care of people want,” he said, adding that the theory has been validated with everything from new restaurants to live entertainment to offices providing acupuncture and cardiology services.

Jim Lunt agreed. Now the director of GCET (Greenfield Community Energy and Technology), a municipal high-speed Internet provider, and formerly director of Economic Development for the community, he said the downtown has evolved considerably over the past decade or so.

Getting more specific, he said it has morphed from a traditional retail district, as most downtowns are, into more of a combination entertainment district and home for small businesses and startups.

“We’ve focused on small businesses that we can bring in, and we’ve worked a lot to build up the creative economy; our downtown, like many downtowns, looks a lot different now than it did 10 years ago,” Lunt told BusinessWest. “There are a lot more restaurants, a lot more opportunities for more social gathering, as opposed to what people would think of as traditional shopping.”

In addition to social gathering, there is also vocational gathering, if you will, in the form of both new businesses and also a few co-working spaces that are bringing a number of entrepreneurs together on Main Street.

To get that point across, Lunt, sitting in what amounts to the conference room in Town hall, simply pointed toward the window, a gesture toward the building next door, the Hawks & Reed Entertainment Center, which, in addition to being a hub of music, art, and culture, is also home to Greenspace CoWork.

That space, on the third floor, is now the working address for writers, a manuscript editor, a few coaches, a social-media consultant, and many others, and has become, said Lunt, maybe the best example of how Greenfield has put the often long-unoccupied upper floors of downtown buildings back into productive use.

MJ Adams, who succeeded Lunt as director of Economic Development, agreed, and she summoned another term to describe what downtown has become: neighborhood.

She said it has always been that to some extent, but it is now even moreso, with more living options and other amenities in that area.

“We’re starting to look on downtown as more of a neighborhood,” she explained. “We’ve always looked at it as the civic and service center for the county, but people are starting to perceive downtown Greenfield as a neighborhood that has a mix of housing styles, is attractive to a wide range of people, especially young people, has a lot to offer, and is very walkable.”

Greenfield didn’t get to this state overnight, said those we spoke with, noting that the process has been ongoing and more strategic in nature since the official end of the Great Recession and the arrival of Martin in the corner office (both of which happened in 2009).

Mayor William Martin says his broad strategy since being elected a decade ago has been to transform downtown into a hub for a wide range of services and make it a true destination.

Mayor William Martin says his broad strategy since being elected a decade ago has been to transform downtown into a hub for a wide range of services and make it a true destination.

That strategy has involved a number of tenets, everything from creation of GCET, which gives downtown Greenfield an important asset in a county where high-speed Internet access is a luxury, not something to be taken for granted, to a focus on making downtown a destination for a wide gamut of services, from education to healthcare.

For this, the latest installment of its Community Spotlight series, BusinessWest examines how these pieces have come together, and also at how they have positioned Greenfield for continued growth, vibrancy, and maybe even some more parking issues — the ‘good-problem-to-have’ variety.

Hub of Activity

To explain his broad strategy for Greenfield’s downtown, Martin essentially turned the clock back more than 200 years. Sort of.

Back in those days, he explained, Greenfield, anointed the county capital, was a supplier of goods and most services to the many smaller communities surrounding it.

Small steamships and rail would bring goods north on the Connecticut River to Greenfield, he explained, and residents of surrounding towns would make their way to the center of Franklin County to get, well, pretty much whatever they needed.

“I consider that a tradition and also a responsibility,” said Martin, now serving his fourth term. “And that’s what we’ve based our downtown on — providing what people need.”

It also has always done that with regard to government functions, he said, citing everything from the county courthouse, post office, and jail to Greenfield’s library, the largest in Franklin County. But Martin’s goal was to broaden that role to include education, healthcare, and more.

And specific economic-development initiatives, technology, societal changes, the community’s many amenities, and some luck have helped make that goal reality.

In short, a large number of pieces have fallen into place nicely, said those we spoke with, enabling downtown Greenfield to become not only a destination, or hub, but also a home — for people and businesses across a diverse mix of sectors.

These pieces include:

• A burgeoning creative economy that features a number of studios, galleries, and clubs featuring live music;

• A growing number of restaurants, in many categories, that collectively provide a critical mass that makes the city a dining destination of sorts. “There are 13 different ethnic restaurants, there’s some really good bars, several places for live music that weren’t here just a few years ago, and art galleries,” said Lunt. “I think that’s the biggest change downtown”;

• Greenfield Community College, which has steadily increased its presence downtown with a campus that brings students, faculty, administrators, and community leaders to the Main Street facilities;

• The community health center, which will bring a host of complementary services, including primary care, dental, and counseling for emotional wellness together under one roof in the downtown, where before they were spread out and generally not in the central business district;

• Other healthcare services. In addition to the clinic, a cardiologist has taken over an old convenience store downtown, said the mayor, noting that there is also an acupuncturist, a holistic center, a massage therapist, and other healthcare businesses in that district; and

• Traditional retail, of which there is still plenty, including the landmark Wilson’s Department Store.

Actually, these pieces haven’t just fallen into place by accident, said Martin, noting, again, that they have come into alignment through a broad strategic plan and specific initiatives designed to make the downtown more appealing and practical for a host of businesses, as well as number of existing qualities and amenities.

“We decided that we should do everything we can to provide the infrastructure necessary to attract people and entities when the economy turned,” he explained. “And we worked on a number of things that were real problems.”

High-speed Internet access was and is a huge component of this strategy, said Lunt, noting that it has been directly responsible for a number of businesses settling in the city.

Meanwhile, other parts of that strategic initiative include renewable-energy projects that have helped bring down the cost of energy; creation of a Massachusetts Cultural District, which has made the community eligible for certain grants; a façade-improvement project that has put a new face on many properties downtown, and many others.

Destination: Greenfield

The community already had a number of strategic advantages when it came to attracting both businesses and families, said Lunt, noting that, overall, while Greenfield’s location in rural Franklin County is limiting in some ways — contrary to popular opinion, there are actually few available parcels for large-scale developments, for example — it brings advantages in many others.

From left, MJ Adams, Mayor William Martin, and Jim Lunt all see many positive signs in Greenfield’s downtown.

From left, MJ Adams, Mayor William Martin, and Jim Lunt all see many positive signs in Greenfield’s downtown.

Elaborating, he said that many younger people prefer a rural setting to an urban one — for both living and working — and can find most of what they’re looking for in Greenfield.

That list includes a lower cost of living than they would find in Boston, Amherst, or Northampton; outdoor activities ranging from hiking to whitewater rafting; culture; a large concentration of nonprofits serving the county; and, yes, high-speed Internet access, something people might not find 20 minutes outside of downtown.

“It’s a beautiful area, and real estate is quite affordable compared to much of the rest of the state,” said Lunt. “And the Springfield-Hartford metropolitan area is now 1.2 million, and that’s not that far down the road; a lot of people would happily commute for 45 minutes to live here and get to jobs there.”

This combination of factors has attracted a number of young professionals, many of whom may have gone to college in Boston or another big city and started their careers there, but later desired something different, said Adams.

It has also attracted entrepreneurs, said Lunt, including several video-game developers, many of whom now share a business address — co-working space known as Another Castle.

Located on Olive Street in space that until recently housed the Franklin County registry of Deeds, it became home to the video-game developer HitPoint, which was located in Greenfield, relocated to Springfield, and has now moved back. And it has created a co-working space that enables other small game designers to take advantage of shared equipment and facilities, effectively lowering the cost of doing business.

Moving forward, the town’s simple goal is to build on the considerable momentum it has created through a number of initiatives. These include work to redevelop the former First National Bank building, vacant for decades and the last of the properties on the stretch as Bank Row to be given a new life.

The town’s redevelopment authority has site control over the parcel, said Lunt, adding that the next steps involve working with the state, private grant writers, and the city to acquire funds to convert the property into a downtown cultural center to be used for everything from a farmers’ market to perhaps a museum of Greenfield history.

If all goes according to plan, all the properties on Bank Row will be back in productive use for the first time in 40 years, he told BusinessWest.

Another initiative is the parking garage, which has been years in the making, noted the mayor, noting that it took several attempts to secure funding help from the state for the project.

The facility will ease a well-recognized problem, exacerbated by the new county courthouse in that area, and provide yet another incentive for people to come to downtown Greenfield.

As for parking at the other end of Main Street … well, that’s a good problem to have. For now, anyway.

George O’Brien can be reached at [email protected]

Chamber Corners Departments

1BERKSHIRE

www.1berkshire.com

(413) 499-1600

• May 16: Chamber Nite & BYP Networking Social, 5-7 p.m., hosted by Dalton Union, 395 Main St., Dalton. Join us for our joint May Chamber Nite and BYP Social at Union Block in downtown Dalton with participating businesses: Hot Harry’s, Berkshire Dream Home, Therapeutic Massage & Wellness, Academy Mortgage Corp., Horace Mann Insurance, McMahon & Vigeant, P.C., Wheeler & Taylor Insurance, Dalton Restaurant, New England Dynamark Security, and 2 Flights Up Dance & Game Studio. Cost: free. Register online at www.1berkshire.com.

GREATER CHICOPEE CHAMBER OF COMMERCE

www.chicopeechamber.org

(413) 594-2101

• May 16: Salute Breakfast, 7:15-9 a.m., at Munich Haus, 13 Center St., Chicopee. Chief greeter: Chicopee Mayor Richard Kos. Keynote Speaker: Kim Kenney-Rockwal, Elms MBA. Sponsored by United Personnel, Westfield Bank, Holyoke Medical Center, Polish National Credit Union, Gaudreau Group, Sunshine Village, Spherion Staffing Services, and PeoplesBank. Cost: $23 for members, $28 for non-members. Sign up online at chicopeechamber.org/events.

• May 18: Chicopee Chamber of Commerce Annual Golf Tournament, 10 a.m. shotgun start, hosted by Chicopee Country Club, 1290 Burnett Road, Chicopee. Presented by Polish National Credit Union. Sponsored by Gaudreau Group, First American Insurance Agency Inc., Westfield Bank, Holyoke Medical Center, Poly-Plating Inc., N. Riley Construction, Hampton Inn, Residence Inn of Chicopee, Tru by Hilton, and Health New England. Cost: $125 per golfer, $500 per team of four, and/or $20 golfer package that includes 25 raffle tickets and one mulligan. Sign up online at chicopeechamber.org/events.

• May 31: Sunshine Soiree, a multi-chamber networking event, 5-7 p.m., hosted by Sunshine Village, 75 Litwin Lane, Chicopee. The event will feature complimentary hors d’oeuvres, wine, and beer. Register in advance for this free event online at springfieldyps.com.

GREATER EASTHAMPTON CHAMBER OF COMMERCE

www.easthamptonchamber.org

(413) 527-9414

• May 24: Chamber on the Vine, 5:30-8:30 p.m., a wine-tasting event hosted by Glendale Ridge Vineyard, 155 Glendale Road, Southampton. Taste wine, enjoy local food, and listen to the music of Trailer Trash. Cost: $20 to enjoy the music, $30 to taste the wine. Pre-registration is a must. For more information, visit www.easthamptonchamber.org or call (413) 527-9414.

• June 14: Networking by Night, 5-7 p.m., hosted by Fort Hill Brewery, 30 Fort Hill Road, Easthampton. Sponsored by Oxbow Ski Show Team and Tandem Bagel. Food and door prizes will be available. Pre-registration is suggested. Cost: $10 for members, $15 for non-members. For more information, visit www.easthamptonchamber.org or call the chamber office at (413) 527-9414.

• June 27: Speaker Breakfast 2018, 7:30-9 a.m., hosted and sponsored by Williston Northampton School, 19 Payson Ave., Easthampton. Keynote speaker Kate Harrington, Human Resource manager for Smith College, will speak on “Hiring the Right Fit.” She will help attendees understand how to develop a diverse applicant pool, know what questions to ask, and recognize what questions to avoid. She will also point out what to look for in a great employee and how to watch for bias. Cost: $25 for members, $30 for non-members. Pre-registration is suggested. For more information, visit www.easthamptonchamber.org or call the chamber office at (413) 527-9414.

GREATER HOLYOKE CHAMBER OF COMMERCE

www.holyokechamber.com

(413) 534-3376

• May 16: Chamber After Hours, 5-7 p.m., hosted by Holyoke Hummus, 285 High St., Holyoke. Meet up with your business associates for a little networking while hosts John and Dawn whip up some munchies. Cost: $10 for members, $15 for non-members. Feel free to bring a door prize. Sign up online at holyokechamber.com.

• May 23: Leadership Holyoke Information Session, 5-7 p.m., hosted by Holyoke Community College, Frost Building, Room 309, 303 Homestead Ave., Holyoke. Join the Greater Holyoke Chamber of Commerce and Holyoke Community College for a free information session for Leadership Holyoke 2018-19. The program is designed for emerging leaders within in the community to sharpen their skills, meet local leaders, and more.

GREATER NORTHAMPTON CHAMBER OF COMMERCE

www.explorenorthampton.com

(413) 584-1900

• May 17: Workshop: “Microsoft Excel Tips, Tricks & Shortcuts,” 9-11 a.m., hosted by Greater Northampton Chamber of Commerce, 99 Pleasant St., Northampton. Presented by Pioneer Training. This workshop will present our favorite tips, tricks, and shortcuts we have collected and developed over 20 years of teaching and using Microsoft Excel. Participants are encouraged to bring laptops and follow along with the instructor, but this is not required. Cost: $35 for members, $45 for non-members. Pre-registration required at goo.gl/forms/pX8YUuC25YdMsLjD2.

• June 6: June Arrive @ 5, 5-7 p.m., hosted by Glendale Ridge Vineyard, 155 Glendale Road, Southampton. Sponsored by Northeast Solar, MassDevelopment, and Kuhn Riddle Architects. A networking event. Cost: $10 for members.

• June 21: Workshop: “Microsoft Word: Advanced Tips, Tricks & Shortcuts,” 9-11 a.m., hosted by Greater Northampton Chamber of Commerce, 99 Pleasant St., Northampton. Presented by Pioneer Training. This workshop will go beyond the basics and explore some of Word’s more advanced features. Cost: $35 for members, $45 for non-members. Space is limited, and pre-registration is required at goo.gl/forms/pX8YUuC25YdMsLjD2.

SOUTH HADLEY & GRANBY CHAMBER OF COMMERCE

www.shgchamber.com

(413) 532-6451

• May 21: After 5 at the Ledges Golf Course, 5-6:30 p.m., hosted by the Ledges, 18 Mulligan Dr., South Hadley. An evening of networking with other community business leaders while overlooking the Connecticut River Valley and Mount Tom across the way. Sponsored by the Ledges Golf Course. Cost: $10 for members, $15 for non-members. Pre-register by May 15 by contacting Sara Lawrence at (413) 532-6451 or [email protected]

• June 1: Annual Legislative Breakfast, 7:30-9 a.m., hosted by the Orchards Golf Club, 18 Silverwood Terrace, South Hadley. Meet with our town and state legislators, who will talk about the hot issues upcoming for the rest of the year. More details to come. By reservation only at [email protected]

SPRINGFIELD REGIONAL CHAMBER

www.springfieldregionalchamber.com

(413) 787-1555

• May 15: C-Suite Conversations & Cocktails, 5-7 p.m., hosted by CityStage, One Columbus Center, Springfield. Exclusive members-only event. Cost: $25 for members ($30 at the door). Reservations may be made at www.springfieldregionalchamber.com, [email protected], or (413) 755-1310.

• May 31: Sunshine Soirée with the Springfield Regional Chamber, the Greater Chicopee Chamber, and YPS, 5-7 p.m., hosted by Sunshine Village, 75 Litwin Lane, Chicopee. Reservations may be made at www.springfieldregionalchamber.com, [email protected], or (413) 755-1310.

WEST OF THE RIVER CHAMBER OF COMMERCE

www.ourwrc.com

(413) 426-3880

• May 17: Networking Lunch, noon, hosted by Springfield Country Club, 1375 Elm St., West Springfield. Must be a member or guest of a member to attend. Enjoy a sit-down lunch while networking with fellow chamber members. Each attendee will get a chance to offer a brief intro and company overview. The only cost to attend is the cost of your lunch if you are a member. Non-member fee: $10. Attendees will order off the menu and pay separately that day. We cannot invoice you for these events. Register at www.westoftheriverchamber.com.

May 22: Job Fair 2018, 3-6 p.m., hosted by Storrowton Tavern/Carriage House, 1305 Memorial Ave., West Springfield. West Springfield and Agawam businesses, along with other employment opportunities, will be showcased. This event is free and open to the public. To be a participating vendor, register online at www.westoftheriverchamber.com.

YOUNG PROFESSIONAL SOCIETY OF GREATER SPRINGFIELD

springfieldyps.com

• May 18: Adult Field Day, 2-5 p.m., Irish Cultural Center, West Springfield, hosted by the Irish Cultural Center, 429 Morgan Road, West Springfield. Adult Field Day is a throwback to elementary school, created with adults in mind. Friends and co-workers will relive their glory days while playing classic games, as well as a few new surprises. For more information, visit springfieldyps.com.

Daily News

SPRINGFIELD — The Women’s Fund of Western Massachusetts (WFWM) will host its annual Women Lead Change: A Celebration of the Leadership Institute for Political and Public Impact (LIPPI) Class of 2018 on June 4 at the Log Cabin in Holyoke.

The event features a keynote address by Northampton Police Chief Jody Kasper. The Women’s Fund will present Kasper with the ‘She Changes the World’ award, honoring her exceptional contributions for leading not only her local department, but also leading on a national level with regard to transparent data, hiring practices, and other local initiatives that have shaped community policing for the better.

More than 300 guests are expected at the annual celebration of graduates of the Women’s Fund LIPPI program, the only leadership program of its kind in the Commonwealth. The event recognizes the accomplishments of the 31 graduates of the LIPPI Class of 2018, who have participated in 11 educational sessions over nine months designed to address the shortage of women stepping into public leadership. LIPPI gives women tools and confidence to become more involved civic leaders and to impact policy on the local, state, and national levels. Proceeds for this annual event empower the Women’s Fund’s mission.

“We’re thrilled to host our distinguished awardee and celebrate 31 highly-qualified women into the growing ranks of LIPPI alumnae across the Commonwealth,” said Donna Haghighat, WFWM CEO. “We’re excited to spotlight Chief Kasper as a leader who is breaking barriers and who serves as a great role model for other women and girls. Chief Kasper credits her own participation in the LIPPI program for giving her the confidence to raise her hand and step into her leadership role.”

LIPPI graduates range in age from 18 to over 60 and represent a wide spectrum of backgrounds and ethnic groups. They originate from cities and towns across Massachusetts, from the Berkshires to the Boston area. LIPPI alumnae form a strong cohort of women who support one other when they run for office, meet with policy makers, form coalitions, and lead get-out-the-vote efforts.

Kasper was born and raised in Western Mass. She attended Mohawk Trail Regional High School, Greenfield Community College, and Westfield State University. At Westfield she earned a master’s degree in criminal justice and a second master’s degree in Public Administration.

She began her career with the Northampton Police Department in 1998 as a patrol officer. She was part of the Bike Patrol Unit, was a Field Training Officer, a detective, a sergeant, a lieutenant, the detective lieutenant, the captain of Operations, and was appointed as chief in June 2015.

Daily News

WESTBOROUGH  Columbia Gas of Massachusetts, a subsidiary of NiSource Inc., last week filed a petition with the Mass. Department of Public Utilities (DPU) to increase annual revenues by $24.1 million, representing a 3.9% increase in current operating revenues.

If approved by the DPU, the change would impact the annual gas bill for a typical residential heating customer by an average of $4.95 per month, or 3.6%.  The revised rates take effect March 1, 2019.  In the first year after the rates take effect, the $9.1 million refund due to the Tax Cuts and Jobs Act will reduce the customer bill impact to an average of $2.80 per month, or 2%.

The request addresses increases in operating and maintenance costs incurred to comply with increasingly stringent federal and state regulatory mandates and capital costs incurred to upgrade gas infrastructure since the last time Columbia Gas changed its rates in 2016.  The DPU decision is expected by Feb. 28, 2019, with rates taking effect March 1, 2019.

The Columbia Gas request is reduced by the impact of the federal Tax Cuts and Jobs Act, which became effective on Jan. 1, 2018. The request includes a proposal for a refund to customers of $9.1 million, beginning on the effective date of the revised rates, related to the benefit of the tax cut as of Jan. 1, 2018. This $9.1 million refund will partially offset the $24.1 million increase in the first year the revised rates are in effect.

The Columbia Gas request for additional revenues conforms to the standard process through which a regulated utility seeks upgrades to its operating platform for the long-term benefit of customers, the company said in a prepared statement announcing the request. The Columbia Gas modernization efforts focus on eliminating the greatest areas of risk on its distribution system, including continuing efforts to build an organization to oversee the replacement of aging infrastructure. These efforts are designed to optimize the efficient distribution of gas and enhance quality assurance.

Replacing leak-prone infrastructure is a leading priority. However, it will take a number of years to eliminate the aging pipe from the gas distribution system, the company said. In view of this, the regulatory landscape is moving to a period of more stringent regulation, operations and maintenance activities, and active enforcement to assure the integrity of the distribution system through continuous improvement activities. “Our core business is to build and maintain the infrastructure necessary to deliver natural gas in a safe, reliable and cost-efficient manner to our 321,000 customers in the 65 cities and towns we serve,” said Steve Bryant, President and Chief Operating Officer of Columbia Gas of Massachusetts. “Columbia Gas has responded diligently to directives from the Mass. Department of Public Utilities Pipeline Engineering and Safety Division and lessons learned from historical operations. We have made organizational and work practice changes to meet this important public safety challenge and our continuous improvement efforts have involved every aspect of the Company’s operations.

“These changes involve more work, and therefore, more labor and labor-related costs, including ongoing comprehensive employee training,” he went on. “A new state-of-the-art training facility built in Shrewsbury ensures that our workforce is obtaining the skills and capabilities necessary to achieve full compliance with pipeline safety regulations while executing best practices. To accommodate the resources needed to carry out the increasing volumes of construction activity, we are positioning a new Construction facility in Wrentham to house construction resources, designed with features that optimize operating safety for employees and outside service contractors.”

The filing marks the beginning of the public process of rate setting for a utility, as required by the DPU.  Evidentiary hearings on the filing will be held within the next several months.

Company Notebook Departments

HUB International Acquires Assets of Leitao Insurance

EAST LONGMEADOW — HUB International Limited, a leading global insurance brokerage, announced it has acquired the assets of Leitao Insurance Inc. Terms of the acquisition were not disclosed. Located in Ludlow, Leitao is a multi-line insurance brokerage firm providing products in personal and commercial lines. The Leitao agency will join HUB New England with other local HUB offices in Ludlow (formerly Your Choice), South Hadley, Monson, and East Longmeadow.

CRRC MA Facility Wins Engineering Award

SPRINGFIELD — The CRRC MA rail-car manufacturing facility at the former Westinghouse site was honored as the state’s outstanding engineering achievement of the year by the American Council of Engineering Companies of Massachusetts. Plaza Construction, which served as the design-build contractor for the property, accepted the award at a ceremony Wednesday. The $95 million project, spanning more than 204,000 square feet — not including the 2,240-foot test track — is the largest industrial investment in Greater Springfield in generations. The Chinese-owned company will start building new cars for the MBTA Orange Line in April, and for the Red Line later this year. In 2014, CRRC received a $566 million contract from the MBTA to build 152 Orange Line cars and 252 Red Line cars at the Page Boulevard site. Two years later, the state ordered an additional 120 Red Line cars at a cost of $277 million, with production set to begin in 2022.

Hofbrauhaus Closing Doors After 83 Years in Business

WEST SPRINGFIELD — Hofbrauhaus owners Joe and Liz Stevens will close its doors for good on April 1, the couple announced on Facebook on Wednesday. “It is official — as of Easter Sunday, April 1, 2018 (and no, this isn’t an April Fool’s joke), the Hofbrauhaus will be closing its doors for good,” they wrote. “We thank everyone for their patronage and support over the years, but we are ready to move on and make some big, wonderful, exciting, and maybe a little scary changes in our lives.’” Hofbrauhaus, the German restaurant that became one of the region’s most iconic eateries, first opened its doors in 1935.

United Bank Joins Connecticut Trolley Museum as Corporate Sponsor

EAST WINDSOR, Conn. — The Connecticut Trolley Museum announced that United Bank has joined the museum as a corporate sponsor. The museum started its corporate sponsor program in 2016, and since then a number of area businesses have joined the museum to support its mission “to provide a historically accurate educational experience of the trolley era through the interpretation, preservation, restoration, and operation of an electric railway.” As its newest corporate sponsor, United Bank joins Sophia’s Restaurant, USA Hauling, Windsor Federal Savings, Collins Pipe and Supply, Simsbury Bank, Connecticut Lighting Centers, Get Listed Realty, and Allstate in support of the museum. The Connecticut Trolley Museum is located off of Route 140 in East Windsor, off exit 45 of Interstate 91. Businesses with an interest in becoming corporate sponsors may contact the museum at (860) 627-6540 or [email protected]

Ohana School of Performing Arts Supports Square One

SPRINGFIELD — The Square One family continues to expand, thanks to its latest partnership with Ohana School of Performing Arts. Ohana owner Ashley Kohl and her team are volunteering monthly to visit preschoolers at the Square One Tommie Johnson Child & Family Center in Springfield. All 150 children will receive lessons in creative movement and dance. “Studies have long pointed to the physical benefits of dance when it comes to keeping children fit and working to combat childhood obesity,” said Kristine Allard, chief development and communications officer for Square One. “More recent research also points to the benefits of dance from the standpoint of emotional, social, and cognitive development, which is a critical component of our work at Square One.” The volunteer support comes in conjunction with Ohana’s recent gift of $1,000 to support Square One’s work with children and families.

Thornes Marketplace to Renovate Front Entrance

NORTHAMPTON — Thornes Marketplace will begin a major renovation of its front entrance on Main Street the first week in April to make practical improvements as well as aesthetic ones that are historically accurate. Richard Madowitz, Thornes owner and property manager, stressed that work on the entryway — one of the last phases of a multi-year capital-improvement project — will be conducted from 9:30 p.m. to 7:30 a.m. The front entrance will remain open daily during regular business hours. After the project gets underway, Madowitz noted, visitors with questions or concerns can send feedback to [email protected] Photographs will be available on Thornes’ Facebook page, and news and updates will appear at thornesmarketplace.com. Over the past 10 years, Thornes Marketplace has undertaken a series of major renovations to improve and enhance the eclectic shopping center. Thornes has partnered with Keiter Builders Inc. and Emily Estes of Estes Architecture and Design for the renovations to the entranceway. McGee said the practical goal of the project is to improve accessibility and make the entrance more user-friendly by replacing the 30-year-old wooden doors with wider doors equipped with modern power operators compliant with the Americans with Disabilities Act. Aesthetic improvements will include a raised, coffered ceiling; new, custom-stained oak doors; dramatic chandelier lighting; and new floor tiling. The Florence Bank ATM enclosure will also be renovated to fit the period.

Indian Motorcycle to Open Apparel Store at MGM

SPRINGFIELD — Indian Motorcycle, the Springfield-based pioneer of the American motorcycle industry, will debut the brand’s first-ever apparel store as an anchor tenant of MGM Springfield’s retail collection. The flagship location will open its doors at the MGM property later this year. The Indian Motorcycle store will offer items from the brand’s casual apparel line, the Indian Motorcycle 1901 Fashion Collection. This road-ready collection features graphic tees, sweatshirts, hoodies, and jackets inspired by Indian Motorcycle’s rich heritage. Indian Motorcycle jewelry and accessories also will be available for purchase. Mirroring the aesthetic of the store’s product lines, the space will feature an industrial-yet-modern vibe with exposed, vaulted ceilings and concrete and wood elements. Paying homage to its long-standing roots in the heart of Springfield, the location will open onto to the resort’s plaza.

AIC Joins Hispanic Assoc. of Colleges and Universities

SPRINGFIELD — American International College (AIC) joined the Hispanic Assoc. of Colleges and Universities (HACU) as an associate member. HACU was established in 1986 with a founding membership of eighteen institutions. It now represents more than 470 colleges and universities committed to Hispanic higher-education success in the U.S., Puerto Rico, Latin America, and Spain. While member institutions in the U.S. represent only 13% of all higher-education institutions nationwide, together these colleges and universities are home to two-thirds of all Hispanic college students. HACU’s commitment to Hispanic achievement in education ranges from kindergarten through graduate school and into the work force of tomorrow. Key among the organization’s goals is to improve access to and quality of post-secondary educational opportunities for Hispanic students.

Viridi International Resorts Acquires El Silencio Lodge and Spa in Costa Rica

SAN JOSE, Costa Rica — Viridi International Resorts SRL, a new upstart in the ultra-luxury boutique hotel and spa space, announced the acquisition of El Silencio Lodge and Spa from Grupo Isilita, San Jose, Costa Rica. El Silencio Lodge is a luxury eco-tourist resort located in the high-altitude cloud forest just one hour from San Jose in Bajos del Toro. El Silencio was recently voted the No. 2 Top Resort in Central America by Condé Nast Reader’s Choice Awards. El Silencio Lodge offers one of the best lodging and dining experiences in Costa Rica. The property’s 16 intimate casitas and six two-bedroom villas offers visitors a one-of-a-kind refuge from a busy world. The resort’s detached suites offer a private viewing deck of the surrounding cloud forest with traditional rocking chairs, and a private heated outdoor Jacuzzi. Viridi plans to add additional rooms and suites in the months and years ahead. The hotel’s Las Ventanas Restaurant offers traditional Costa Rican dishes in addition to an eclectic assortment of entrees and appetizers with organic farm-to-table produce and fresh fish from two on-site fish farms. Guests can actively participate in the culinary experience by fishing for rainbow trout (Costa Rican salmon), picking vegetables, collecting free-range chicken eggs, or venturing out to a community market before enjoying a fun-filled interactive cooking session with the resort’s head chef. A second on-site restaurant, Hierbabuena, is open weekends during high season and offers a more casual menu for family gatherings. Onsite activities at El Silencio include horseback riding, ziplining, waterfall repelling, fishing, yoga, and more than two miles of hiking trails, all located on 500 acres of a pristine Costa Rican cloud forest with three breathtaking waterfalls, including one nearly 200 feet tall, all flanked by two national parks to ensure a quiet and serene experience. The resort’s open space Esencia Spa offers a full array of rejuvenating treatments using indigenous Costa Rican rainforest oils and minerals. Viridi International Resorts SRL was founded by Boston-area media entrepreneur John Gormally with the goal of building a small to medium-sized luxury boutique hotel/spa group with properties throughout Central and South America, the Caribbean, and other highly sought-after destination spots across the globe. Akoya Hospitality LLC, New York, N.Y. acted as advisor to buyer. Resort Capital Partners of Charlotte, N.C. acted as advisor to the seller. The sale price was not disclosed.

Chamber Corners Departments

1BERKSHIRE

www.1berkshire.com

(413) 499-1600

• April 18: Good News Business Salute, 7:30-9 a.m., hosted by Berkshire Hills Country Club, 500 Benedict Road, Pittsfield. Join us for our morning breakfast, where we will honor members and announce the winner of this year’s Esther Quinn Award. Cost: $35-$45. Register online at www.1berkshire.com.

• April 26: Creative Resources Conference, 10 a.m. to 5 p.m., hosted by Stationery Factory, 63 Flansburg Ave., Dalton. The format has three tracts, with a total of nine workshops for creatives, entrepreneurs, and small businesses. More information to come. Register online at www.1berkshire.com.

AMHERST AREA CHAMBER OF COMMERCE

www.amherstarea.com

(413) 253-0700

• April 26: Margarita Madness, 5:30-7:30 p.m., hosted by Lord Jeffery Inn, 30 Boltwood Ave., Amherst. Come taste margaritas and vote for your favorite. There will also be delicious dishes from participating restaurants and dozens of great raffle prizes. Cost: $30 pre-registered, $40 at the door. Register online at www.amherstarea.com.

FRANKLIN COUNTY CHAMBER OF COMMERCE

www.franklincc.org

(413) 773-5463

• April 20: Monthly Breakfast Series, 7:30-9 a.m., hosted by Greenfield High School, 21 Barr Ave., Greenfield. Full breakfast will be served during the program, which will feature an Entrepreneur of the Year panel. Sponsored by Franklin County Community Development Corp. and the Franklin Hampshire Regional Employment Board. Cost: $13 for members; $16 for non-members. Register at franklincc.org or by e-mailing [email protected]

• April 26: Business After Hours, 5-7 p.m., hosted by Hawks and Reed Performing Arts Center, 289 Main St., Greenfield. Networking event with special guest Sue Dahling Sullivan from Massachusetts ArtWeek. Come kick off the debut of ArtWeek in Western Mass. Refreshments and cash bar will be available. Cost: $10. Register at franklincc.org or by e-mailing [email protected]

GREATER CHICOPEE CHAMBER OF COMMERCE

www.chicopeechamber.org

(413) 594-2101

• April 3: Chamber Seminar: “Pay Equity,” presented by Employers Assoc. of the NorthEast, 9-11 a.m, hosted by La Quinta Inn & Suites. Sponsored by Westfield Bank. Cost: $20 for members, $25 for non-members. Sign up online at chicopeechamber.org/events.

• April 11: Multi-chamber Table Top Expo: “A Taste of Commerce,” 4:30-7 p.m., hosted by Bartley Center at Holyoke Community College. Table fee of $150 includes table, two entrance passes, a light supper, and parking. Admission: free with pre-registration only, $15 at the door. Sign up at chicopeechamber.org/events.

• April 19: Business After Hours: A Salute to the ’70s Disco Party, 4:30-6:30 p.m., hosted by Ohana School of Performing Arts. Cost: $10 for members, $15 for non-members. Sign up online at chicopeechamber.org/events.

• April 24: B2B Speed Networking, 8-9 a.m., hosted by Chicopee Boys and Girls Club. For more information, visit chicopeechamber.org/events.

• April 25: Salute Breakfast at the Moose Family Center: “Easy, Cost-neutral Sustainability for Businesses,” 7:15-9 a.m. Chief Greeter: Phil Norman, CISA. Keynote: Center for EcoTechnology. Sponsored by United Personnel, Westfield Bank, Holyoke Medical Center, Polish National Credit Union, Gaudreau Group, Sunshine Village, Spherion Staffing Services, and PeoplesBank. Cost: $23 for members, $28 for non-members. Sign up online at chicopeechamber.org/events.

GREATER EASTHAMPTON CHAMBER OF COMMERCE

www.easthamptonchamber.org

(413) 527-9414

• April 4: Networking by Night, 5-7 p.m., hosted by Suite3 in the Mill 180 Building, 180 Pleasant St., Easthampton. Sponsored by Suite3. Take your connection building to the next level when we partner with the Greater Northampton Chamber of Commerce on this Networking by Night event. Cost: $10 for members, $15 for future members. For more information, visit www.easthamptonchamber.org or call the chamber office at (413) 527-9414.

• April 11: Multi-chamber Table Top Expo: “A Taste of Commerce,” 4:30-7 p.m., hosted by Bartley Center at Holyoke Community College. Friends and colleagues can come together for new networking opportunities and new features such as Made in Mass., Minute Clinic, and Food for Thought. Admission: free with online registration, $15 at the door. Table space is still available. For more information, visit www.easthamptonchamber.org or call the chamber office at (413) 527-9414.

• May 10: Networking by Night, 5-7 p.m., hosted by Amy’s Place, 80 Cottage St., Easthampton. Sponsored by bankESB. There will be food and door prizes. Cost: $10 for members, $15 for non-members. For more information, visit www.easthamptonchamber.org or call the chamber office at (413) 527-9414.

GREATER HOLYOKE CHAMBER OF COMMERCE

www.holyokechamber.com

(413) 534-3376

• April 4: Women in Leadership Series, 11:30 a.m. to 1:30 p.m., hosted by HCC Culinary Arts Institute, 164 Race St., Holyoke. Join us April through July to learn from area CEOs while networking with your peers from the region. An elegant lunch prepared by students from the Holyoke Community College Culinary Arts program will provide the setting, which will create the opportunity for a meaningful dialogue on some key leadership issues for those building their careers. Each month your table will join one of the region’s leading CEOs.

• April 11: Multi-chamber Table Top Expo: “A Taste of Commerce,” 4:30-7 p.m., hosted by Bartley Center at Holyoke Community College. Presented by the Greater Holyoke, Greater Chicopee, Greater Easthampton, Greater Northampton, South Hadley/Granby, and Quaboag Hills chambers of commerce. Vendor tables cost $150. Admission: no charge with advance registration, $15 at the door. This event sells out. Call (413) 534-3376 or your local chamber to reserve a table.

• April 18: Chamber After Hours, 5-7 p.m., sponsored and hosted by Fairfield Inn & Suites, 229 Whiting Farms Road, Holyoke. Meet up with your friends and business associates for a little networking. Cost: $10 for members, $15 for non-members. Feel free to bring a door prize. Sign up online at holyokechamber.com.

• April 20: Economic Development Breakfast, 7:30-9 a.m., hosted by Holyoke Community College, Kittredge Center, PeoplesBank Conference Room. Learn from EMPATH about how to break the cycle of poverty and utilize the bridge to self-sufficiency theory to approach economic mobility. EMPATH helps low-income people achieve long-term economic mobility, and has developed a holistic approach to mentoring backed by the latest brain science that busts through silos and combats chronic stress. Event emcees are Mary Coleman, EMPATH; Dr. Christina Royal, Holyoke Community College; and Kathleen Anderson, Greater Holyoke Chamber of Commerce. Cost: $25 for members, $30 for non-members and walk-in guests.

GREATER NORTHAMPTON CHAMBER OF COMMERCE

www.explorenorthampton.com

(413) 584-1900

• April 4: April Arrive @ 5, 5-7 p.m., hosted by Suite3 in the Mill 180 Building, 180 Pleasant St., Easthampton. Sponsored by Applied Mortgage, H&R Block, and MassDevelopment. A networking event. Cost: $10 for members.

• April 11: Protecting Your Data from Security Risks, 9-11 a.m., hosted by Northampton Chamber of Commerce, 99 Pleasant St., Northampton. Presented by Pioneer Training. CyberSafe is a two-hour workshop for non-technical users that focuses on using technology without compromising personal or organizational security. Students will learn the skills they need to protect digital data on computers, networks, mobile devices, and the Internet. They will learn how to identify many of the common risks involved in using technology, such as phishing, spoofing, malware, and social engineering, and then learn how to protect themselves and their organizations from those risks. Pre-registration is required, and space is limited. Cost: $25 for members, $35 for non-members. To register, visit goo.gl/forms/pX8YUuC25YdMsLjD2.

• April 11: Multi-chamber Table Top Expo: “A Taste of Commerce,” 4:30-7 p.m., hosted by Bartley Center at Holyoke Community College. A networking event. Cost: $150 for a table for members, $225 for a table for non-members, $10 walk-in fee for members.

• May 4: Annual Spring Swizzle, 6:30-10:30 p.m., hosted by Eastside Grill, 19 Strong Ave., Northampton. A networking event. Cost: $75; $100 for two. Purchase tickets at www.chamberspringswizzle.com.

• May 9: May Arrive @ 5, 5-7 p.m., host to be announced. Sponsored by Northeast Solar and the Lusteg Wealth Management Group – Merrill Lynch. A networking event. Cost: $10 for members.

• May 17: Workshop: “Microsoft Excel Tips, Tricks & Shortcuts,” 9-11 a.m., hosted by Greater Northampton Chamber of Commerce, 99 Pleasant St., Northampton. Presented by Pioneer Training. This workshop will present our favorite tips, tricks, and shortcuts we have collected and developed over 20 years of teaching and using Microsoft Excel. Topics will include shortcuts for selecting ranges, using autofill to create a series of dates or numbers, setting the print area, using page-break preview, adding headers and footers, and using page-layout view. You’ll learn how to group spreadsheets in the same workbook in order to type or format more than one sheet at the same time, as well as how to create 3D formulas that calculate across several spreadsheets in the same workbook. Participants are encouraged to bring laptops and follow along with the instructor, but this is not required. Cost: $35 for members, $45 for non-members. Pre-registration required at goo.gl/forms/pX8YUuC25YdMsLjD2.

• June 6: June Arrive @ 5, 5-7 p.m., hosted by Glendale Ridge Vineyard, 155 Glendale Road, Southampton. Sponsored by Northeast Solar, MassDevelopment, and Kuhn Riddle Architects. A networking event. Cost: $10 for members.

• June 21: Workshop: “Microsoft Word: Advanced Tips, Tricks & Shortcuts,” 9-11 a.m., hosted by Greater Northampton Chamber of Commerce, 99 Pleasant St., Northampton. Presented by Pioneer Training. This workshop will go beyond the basics and explore some of Word’s more advanced features. You’ll learn how to use Word styles to make global changes to a document quickly and easily. The class will also cover working with templates to automate document creation. You’ll learn to use several of Word’s features for working with longer documents — adding a table of contents, inserting section breaks, inserting headers and footers, and inserting and modifying page numbers. Cost: $35 for members, $45 for non-members. Space is limited, and pre-registration is required at goo.gl/forms/pX8YUuC25YdMsLjD2.

GREATER WESTFIELD CHAMBER OF COMMERCE

www.westfieldbiz.org

(413) 568-1618

• April 2: April Mayor’s Coffee Hour, 8-9 a.m., hosted by the Arbors, 40 Court St., Westfield. Join us for our monthly Mayor’s Coffee Hour with Westfield Mayor Brian Sullivan. Event is free and open to the public. Register online at www.westfieldbiz.org so we may give our host a proper count. For more information, call Pam at the chamber at (413) 568-1618.

• April 11: WE2BA High School Career Fair, 7:45-11:30 a.m., hosted by Westfield State University at the Woodward Center, 395 Western Ave., Westfield. Don’t miss the chance to help shape our future through workforce development in our community. Join us to help inspire Westfield High School and Westfield Technical Academy students with career exploration. More than 400 students will be in attendance. We are looking for 75 vendors to participate. The vendor tables are free. Register online at www.westfieldbiz.org. For more information, call Pam at the chamber at (413) 568-1618.

• April 9: April After 5 Connection, 5-7 p.m., hosted by Betts Plumbing & Heating Supply Inc., 14 Coleman Ave., Westfield. Refreshments will be served. A 50/50 raffle will benefit the chamber scholarship fund. Bring your business cards and make connections. Cost: free for members, $10 for non-members (cash or credit paid at the door). Register online at www.westfieldbiz.org. For more information, call Pam at the chamber at (413) 568-1618.

• April 24: Home & Business Community Marketplace & Tabletop Event, 4:30-7 p.m., hosted by the Ranch Golf Club, 65 Sunnyside Road, Southwick. An opportunity to market and sell your products and services to area residents and businesses. Sip and shop your way through the marketplace with a beer and wine tasting, live music, and a chance to vote for your favorite nosh at the food court. Cost: $50 for vendor rental space (table not included; bring your own, six feet or less with tablecloth), $75 for vendor table (includes six-foot table; bring your own tablecloth). Attendance is free to the public. For more information, contact Southwick Economic Development at (413) 304-6100.

SOUTH HADLEY & GRANBY CHAMBER OF COMMERCE

www.shgchamber.com

(413) 532-6451

• April 11: Multi-chamber Table Top Expo: “A Taste of Commerce,” 4:30-7 p.m., hosted by Bartley Center at Holyoke Community College. This business networking and marketing event, now in its 24th year, will provide business professionals and entrepreneurs an opportunity to promote their businesses — to “strut their stuff.” Tables are available for $150. Admission is free if you pre-register with the chamber or $15 at the door. Whether you plan to be a participating vendor or want to simply attend, go to www.shgchamber.com for more information or to register, or call (413) 532-6451.

• April 19: Business After 5, 4:30-6:30 p.m., hosted by Ohana School of Performing Arts, 470 Newton St., South Hadley. Sponsored by Berkshire Hills Music Academy. This Everything 70’s Disco Party is a networking event for members and friends of the chamber. We are joining with the Greater Chicopee Chamber of Commerce on this event, so there will be many new business colleagues to meet and greet over the three floors of studio space. The event will feature music, food, beverages, and dancing. Cost: $10 for members, $15 for non-members. For further information and to register, visit www.shgchamber.com or call the chamber office at (413) 532-6451.

• April 22: Mohegan Sun bus trip, 9:30 a.m. to 6:30 p.m. Proceeds support the chamber’s scholarship fund and its two community Councils on Aging. There are bonuses on food and other pluses included in the cost. Bus departs from and returns to the former Big Y parking lot at 501 Newton St. Cost: $35. For further information and to register, visit www.shgchamber.com or call the chamber office at (413) 532-6451.

• April 24: An Educational Breakfast: “Cybersecurity: What We All Need to Know,” 7:30-9 a.m., hosted by PeoplesBank and Loomis Village, 20 Bayon St., South Hadley. We will learn how cybersecurity impacts our own lives, both personally and professionally. The presentation will be led by Joseph Zazzaro, senior vice president, Information Technology, and David Thibault, first vice president, Commercial Banking at PeoplesBank. Cost: $10 for members, $15 for non-members. For further information and to register, visit www.shgchamber.com or call the chamber office at (413) 532-6451.

SPRINGFIELD REGIONAL CHAMBER

www.springfieldregionalchamber.com

(413) 787-1555

• April 4: [email protected], 7:15-9 a.m, hosted by Delaney House, One Country Club Road, Holyoke. Featuring the Mayor’s Forum with Springfield Mayor Domenic Sarno, West Springfield Mayor William Reichelt, and newly elected Easthampton Mayor Nicole LaChapelle, who will be interviewed by Western Mass News anchor Dave Madsen. Cost: $25 for members in advance ($30 at the door), $35 general admission ($40 at the door). To make a reservation, visit www.springfieldregionalchamber.com, e-mail [email protected], or call (413) 755-1310.

• April 5: Leadership Institute Graduation, 6 p.m., hosted by Springfield Sheraton, One Monarch Place, Springfield. Cost: $40 for members. To make a reservation, visit www.springfieldregionalchamber.com, e-mail [email protected], or call (413) 755-1310.

• April 25: Beacon Hill Summit, 7 a.m. to 7 p.m., day-long trip to the State House to meet legislators. Cost: $180 for members, $225 general admission, which includes transportation, lunch, and reception. To make a reservation, visit www.springfieldregionalchamber.com, e-mail [email protected], or call (413) 755-1310.

WEST OF THE RIVER CHAMBER OF COMMERCE

www.ourwrc.com

(413) 426-3880

• April 4: Wicked Wednesday, 5-7 p.m., hosted by CHD Cancer House of Hope, West Springfield. Wicked Wednesdays are monthly social events, hosted by various businesses and restaurants, that bring members and non-members together to network in a laid-back atmosphere. For more information about this event, contact the chamber office at (413) 426-3880, or register online at www.westoftheriverchamber.com.

• April 12: Networking Lunch, noon to 1:30 p.m., hosted by Lattitude, West Springfield. Must be a member or guest of a member to attend. Enjoy a sit-down lunch while networking with fellow chamber members. Each attendee will get a chance to offer a brief sales pitch. The only cost to attend is the cost of lunch. Attendees will order off the menu and pay separately that day. We cannot invoice you for these events. Register online at www.westoftheriverchamber.com.

• April 26: Coffee with Agawam Mayor Sapelli, 8:30-10 a.m., hosted by Agawam Senior Center Coffee Shop, 954 Main St., Agawam. Join us for a cup of coffee and a town update from Mayor Bill Sapelli. Questions and answers will immediately follow. For more information, contact the chamber office at (413) 426-3880 or [email protected]

YOUNG PROFESSIONAL SOCIETY OF GREATER SPRINGFIELD

springfieldyps.com

• April 19: YPS Third Thursday: “Career Development & Networking,” 5-7 p.m., hosted by Lattitude Restaurant, 1338 Memorial Ave., West Springfield. Cost: free for YPS members, $10 for non-members.

Chamber Corners Departments

1BERKSHIRE
www.1berkshire.com
(413) 499-1600

• March 21: Chamber Nite, 5-7 p.m., hosted by Lee Bank, 75 North St., Pittsfield. Bring your business card to enter to win our door prize. Register online at www.1berkshire.com.

• March 28: Career Fair, 10 a.m. to 4 p.m., hosted by Berkshire Community College, Paterson Field House, 1350 West St., Pittsfield. Get in front of Berkshire-based businesses at this annual event. Connect with employers looking to hire. You may also choose to exhibit, and recruit new employees, grow your business, and get in front of hundreds of job seekers. The event is free and open to the public. If you are interested in exhibiting or attending, visit www.1berkshire.com.

• April 18: Good News Business Salute, 7:30-9 a.m., hosted by Berkshire Hills Country Club, 500 Benedict Road, Pittsfield. Join us for our morning breakfast, where we will honor members and announce the winner of this year’s Esther Quinn Award. Cost: $35-$45. Register online at www.1berkshire.com.

• April 26: Creative Resources Conference, 10 a.m. to 5 p.m., hosted by Stationery Factory, 63 Flansburg Ave., Dalton. The format has three tracts, with a total of nine workshops for creatives, entrepreneurs, and small businesses. More information to come. Register online at www.1berkshire.com.

AMHERST AREA
CHAMBER OF COMMERCE
www.amherstarea.com
(413) 253-0700

• April 26: Margarita Madness, 5:30-7:30 p.m., hosted by Lord Jeffery Inn, 30 Boltwood Ave., Amherst. Come taste margaritas and vote for your favorite. There will also be delicious dishes from participating restaurants and dozens of great raffle prizes. Cost: $30 pre-registered, $40 at the door. Register online at www.amherstarea.com.

FRANKLIN COUNTY
CHAMBER OF COMMERCE
www.franklincc.org
(413) 773-5463

• April 20: Monthly Breakfast Series, 7:30-9 a.m., hosted by Greenfield High School, 21 Barr Ave., Greenfield. Full breakfast will be served during the program, which will feature an Entrepreneur of the Year panel. Sponsored by Franklin County Community Development Corp. and the Franklin Hampshire Regional Employment Board. Cost: $13 for members; $16 for non-members. Register at franklincc.org or by e-mailing [email protected]

• April 26: Business After Hours, 5-7 p.m., hosted by Hawks and Reed Performing Arts Center, 289 Main St., Greenfield. Networking event with special guest Sue Dahling Sullivan from Massachusetts ArtWeek. Come kick off the debut of ArtWeek in Western Mass. Refreshments and cash bar will be available. Cost: $10. Register at franklincc.org or by e-mailing [email protected]

GREATER CHICOPEE
CHAMBER OF COMMERCE
www.chicopeechamber.org
(413) 594-2101

• March 21: St. Patrick’s Day Salute Breakfast, 7:15-9 a.m., hosted by the Delaney House, 1 Country Club Road, Holyoke. Chief greeter: John Beaulieu, city of Chicopee and St. Patrick’s Day Parade Committee. Keynote speaker: Sean Cahillane, Irish Cultural Center. Sarah the Fiddler will perform. Sponsored by United Personnel, Westfield Bank, Holyoke Medical Center, Polish National Credit Union, Gaudreau Group, Sunshine Village, Spherion Staffing Services, and PeoplesBank. Cost: $23 for members, $28 for non-members. Sign up online at chicopeechamber.org/events.

• April 3: Chamber Seminar: “Pay Equity,” presented by Employers Assoc. of the NorthEast, 9-11 a.m, hosted by La Quinta Inn & Suites. Sponsored by Westfield Bank. Cost: $20 for members, $25 for non-members. Sign up online at chicopeechamber.org/events.

• April 11: Multi-chamber Table Top Expo: “A Taste of Commerce,” 4:30-7 p.m., hosted by Bartley Center at Holyoke Community College. Table fee of $150 includes table, two entrance passes, a light supper, and parking. Admission: free with pre-registration only, $15 at the door. Sign up at chicopeechamber.org/events.

• April 19: Business After Hours: A Salute to the ’70s Disco Party, 4:30-6:30 p.m., hosted by Ohana School of Performing Arts. Cost: $10 for members, $15 for non-members. Sign up online at chicopeechamber.org/events.

• April 24: B2B Speed Networking, 8-9 a.m., hosted by Chicopee Boys and Girls Club. For more information, visit chicopeechamber.org/events.

• April 25: Salute Breakfast at the Moose Family Center: “Easy, Cost-neutral Sustainability for Businesses,” 7:15-9 a.m. Chief Greeter: Phil Norman, CISA. Keynote: Center for EcoTechnology. Sponsored by United Personnel, Westfield Bank, Holyoke Medical Center, Polish National Credit Union, Gaudreau Group, Sunshine Village, Spherion Staffing Services, and PeoplesBank. Cost: $23 for members, $28 for non-members. Sign up online at chicopeechamber.org/events.

GREATER EASTHAMPTON
CHAMBER OF COMMERCE
www.easthamptonchamber.org
(413) 527-9414

• March 27: “Strength-based Leadership” featuring Colleen DelVecchio, certified Clifton Strengths Coach. The second of a two-part series (see Feb. 27 listing above). For more information, visit www.easthamptonchamber.org or call the chamber office at (413) 527-9414.

• April 4: Networking by Night, 5-7 p.m., hosted by Suite3 in the Mill 180 Building, 180 Pleasant St., Easthampton. Sponsored by Suite3. Take your connection building to the next level when we partner with the Greater Northampton Chamber of Commerce on this Networking by Night event. Cost: $10 for members, $15 for future members. For more information, visit www.easthamptonchamber.org or call the chamber office at (413) 527-9414.

• April 11: Multi-chamber Table Top Expo: “A Taste of Commerce,” 4:30-7 p.m., hosted by Bartley Center at Holyoke Community College. Friends and colleagues can come together for new networking opportunities and new features such as Made in Mass., Minute Clinic, and Food for Thought. Admission: free with online registration, $15 at the door. Table space is still available. For more information, visit www.easthamptonchamber.org or call the chamber office at (413) 527-9414.

GREATER HOLYOKE
CHAMBER OF COMMERCE
www.holyokechamber.com
(413) 534-3376

• March 21: Chamber After Hours, 5-7 p.m., hosted by Slainte Restaurant, 80 Jarvis Ave., Holyoke. Sponsored by Expert Staffing. Meet up with your business associates for networking and food. Cost: $10 for members, $15 for non-members. Sign up online at holyokechamber.com. Call the chamber at (413) 534-3376 if you would like to bring a door prize or if you’re interested in a marketing table for $25.

• April 4: Women in Leadership Series, 11:30 a.m. to 1:30 p.m., hosted by HCC Culinary Arts Institute, 164 Race St., Holyoke. Join us April through July to learn from area CEOs while networking with your peers from the region. An elegant lunch prepared by students from the Holyoke Community College Culinary Arts program will provide the setting, which will create the opportunity for a meaningful dialogue on some key leadership issues for those building their careers. Each month your table will join one of the region’s leading CEOs.

• April 11: Multi-chamber Table Top Expo: “A Taste of Commerce,” 4:30-7 p.m., hosted by Bartley Center at Holyoke Community College. Presented by the Greater Holyoke, Greater Chicopee, Greater Easthampton, Greater Northampton, South Hadley/Granby, and Quaboag Hills chambers of commerce. Vendor tables cost $150. Admission: no charge with advance registration, $15 at the door. This event sells out. Call (413) 534-3376 or your local chamber to reserve a table.

• April 18: Chamber After Hours, 5-7 p.m., sponsored and hosted by Fairfield Inn & Suites, 229 Whiting Farms Road, Holyoke. Meet up with your friends and business associates for a little networking. Cost: $10 for members, $15 for non-members. Feel free to bring a door prize. Sign up online at holyokechamber.com.

• April 20: Economic Development Breakfast, 7:30-9 a.m., hosted by Holyoke Community College, Kittredge Center, PeoplesBank Conference Room. Learn from EMPATH about how to break the cycle of poverty and utilize the bridge to self-sufficiency theory to approach economic mobility. EMPATH helps low-income people achieve long-term economic mobility, and has developed a holistic approach to mentoring backed by the latest brain science that busts through silos and combats chronic stress. Event emcees are Mary Coleman, EMPATH; Dr. Christina Royal, Holyoke Community College; and Kathleen Anderson, Greater Holyoke Chamber of Commerce. Cost: $25 for members, $30 for non-members and walk-in guests.

GREATER NORTHAMPTON
CHAMBER OF COMMERCE
www.explorenorthampton.com
(413) 584-1900

• April 4: April Arrive @ 5, 5-7 p.m., hosted by Suite3 in the Mill 180 Building, 180 Pleasant St., Easthampton. Sponsored by Applied Mortgage, H&R Block, and MassDevelopment. A networking event. Cost: $10 for members.

• April 11: Protecting Your Data from Security Risks, 9-11 a.m., hosted by Northampton Chamber of Commerce, 99 Pleasant St., Northampton. Presented by Pioneer Training. CyberSafe is a two-hour workshop for non-technical users that focuses on using technology without compromising personal or organizational security. Students will learn the skills they need to protect digital data on computers, networks, mobile devices, and the Internet. They will learn how to identify many of the common risks involved in using technology, such as phishing, spoofing, malware, and social engineering, and then learn how to protect themselves and their organizations from those risks. Pre-registration is required, and space is limited. Cost: $25 for members, $35 for non-members. To register, visit goo.gl/forms/pX8YUuC25YdMsLjD2.

• April 11: Multi-chamber Table Top Expo: “A Taste of Commerce,” 4:30-7 p.m., hosted by Bartley Center at Holyoke Community College. A networking event. Cost: $150 for a table for members, $225 for a table for non-members, $10 walk-in fee for members.

GREATER WESTFIELD
CHAMBER OF COMMERCE
www.westfieldbiz.org
(413) 568-1618

• April 2: April Mayor’s Coffee Hour, 8-9 a.m., hosted by the Arbors, 40 Court St., Westfield. Join us for our monthly Mayor’s Coffee Hour with Westfield Mayor Brian Sullivan. Event is free and open to the public. Register online at www.westfieldbiz.org so we may give our host a proper count. For more information, call Pam at the chamber at (413) 568-1618.

• April 11: WE2BA High School Career Fair, 7:45-11:30 a.m., hosted by Westfield State University at the Woodward Center, 395 Western Ave., Westfield. Don’t miss the chance to help shape our future through workforce development in our community. Join us to help inspire Westfield High School and Westfield Technical Academy students with career exploration. More than 400 students will be in attendance. We are looking for 75 vendors to participate. The vendor tables are free. Register online at www.westfieldbiz.org. For more information, call Pam at the chamber at (413) 568-1618.

• April 11: April After 5 Connection, 5-7 p.m., hosted by Betts Plumbing & Heating Supply Inc., 14 Coleman Ave., Westfield. Refreshments will be served. A 50/50 raffle will benefit the chamber scholarship fund. Bring your business cards and make connections. Cost: free for members, $10 for non-members (cash or credit paid at the door). Register online at www.westfieldbiz.org. For more information, call Pam at the chamber at (413) 568-1618.

• April 24: Home & Business Community Marketplace & Tabletop Event, 4:30-7 p.m., hosted by the Ranch Golf Club, 65 Sunnyside Road, Southwick. An opportunity to market and sell your products and services to area residents and businesses. Sip and shop your way through the marketplace with a beer and wine tasting, live music, and a chance to vote for your favorite nosh at the food court. Cost: $50 for vendor rental space (table not included; bring your own, six feet or less with tablecloth), $75 for vendor table (includes six-foot table; bring your own tablecloth). Attendance is free to the public. For more information, contact Southwick Economic Development at (413) 304-6100.

SOUTH HADLEY & GRANBY
CHAMBER OF COMMERCE
www.shgchamber.com
(413) 532-6451

• March 28: Educational Breakfast: “Tax Law Changes for Businesses,” 7:30-9 a.m., hosted by South Hadley Public Library, 2 Canal St., South Hadley. This presentation by Thomas Foley, a experienced CPA who specializes in business taxes, will present the new tax-law changes that will impact businesses of every size beginning this year. There will be a light breakfast. This event is free of charge and open to the community. For further information and to register, visit www.shgchamber.com or call the chamber office at (413) 532-6451.

• April 11: Multi-chamber Table Top Expo: “A Taste of Commerce,” 4:30-7 p.m., hosted by Bartley Center at Holyoke Community College. This business networking and marketing event, now in its 24th year, will provide business professionals and entrepreneurs an opportunity to promote their businesses — to “strut their stuff.” Tables are available for $150. Admission is free if you pre-register with the chamber or $15 at the door. Whether you plan to be a participating vendor or want to simply attend, go to www.shgchamber.com for more information or to register, or call (413) 532-6451.

• April 19: Business After 5, 4:30-6:30 p.m., hosted by Ohana School of Performing Arts, 470 Newton St., South Hadley. Sponsored by Berkshire Hills Music Academy. This Everything 70’s Disco Party is a networking event for members and friends of the chamber. We are joining with the Greater Chicopee Chamber of Commerce on this event, so there will be many new business colleagues to meet and greet over the three floors of studio space. The event will feature music, food, beverages, and dancing. Cost: $10 for members, $15 for non-members. For further information and to register, visit www.shgchamber.com or call the chamber office at (413) 532-6451.

• April 22: Mohegan Sun bus trip, 9:30 a.m. to 6:30 p.m. Proceeds support the chamber’s scholarship fund and its two community Councils on Aging. There are bonuses on food and other pluses included in the cost. Bus departs from and returns to the former Big Y parking lot at 501 Newton St. Cost: $35. For further information and to register, visit www.shgchamber.com or call the chamber office at (413) 532-6451.

• April 24: An Educational Breakfast: “Cybersecurity: What We All Need to Know,” 7:30-9 a.m., hosted by PeoplesBank and Loomis Village, 20 Bayon St., South Hadley. We will learn how cybersecurity impacts our own lives, both personally and professionally. The presentation will be led by Joseph Zazzaro, senior vice president, Information Technology, and David Thibault, first vice president, Commercial Banking at PeoplesBank. Cost: $10 for members, $15 for non-members. For further information and to register, visit www.shgchamber.com or call the chamber office at (413) 532-6451.

SPRINGFIELD REGIONAL CHAMBER
www.springfieldregionalchamber.com
(413) 787-1555

• March 20: C-Suite Conversations & Cocktails, 5-7 p.m., hosted by CityStage, One Columbus Center, Springfield. Members-only event featuring MGM President Mike Mathis. Cost: $25. For reservations, visit www.springfieldregionalchamber.com, e-mail [email protected], or call (413) 755-1310.

• March 29: Speed Networking, 3:30-5 p.m., location to be determined. Cost: $20 for members in advance ($25 at the door), $30 general admission in advance ($35 at the door). For reservations, visit www.springfieldregionalchamber.com, e-mail [email protected], or call (413) 755-1310.

WEST OF THE RIVER
CHAMBER OF COMMERCE
www.ourwrc.com
(413) 426-3880

• April 4: Wicked Wednesday, 5-7 p.m., hosted by CHD Cancer House of Hope, West Springfield. Wicked Wednesdays are monthly social events, hosted by various businesses and restaurants, that bring members and non-members together to network in a laid-back atmosphere. For more information about this event, contact the chamber office at (413) 426-3880, or register online at www.westoftheriverchamber.com.

• April 12: Networking Lunch, noon to 1:30 p.m., hosted by Lattitude, West Springfield. Must be a member or guest of a member to attend. Enjoy a sit-down lunch while networking with fellow chamber members. Each attendee will get a chance to offer a brief sales pitch. The only cost to attend is the cost of lunch. Attendees will order off the menu and pay separately that day. We cannot invoice you for these events. Register online at www.westoftheriverchamber.com.

• April 26: Coffee with Agawam Mayor Sapelli, 8:30-10 a.m., hosted by Agawam Senior Center Coffee Shop, 954 Main St., Agawam. Join us for a cup of coffee and a town update from Mayor Bill Sapelli. Questions and answers will immediately follow. For more information, contact the chamber office at (413) 426-3880 or [email protected]

YOUNG PROFESSIONAL SOCIETY
OF GREATER SPRINGFIELD
springfieldyps.com

• April 19: YPS Third Thursday: “Career Development & Networking,” 5-7 p.m., hosted by Lattitude Restaurant, 1338 Memorial Ave., West Springfield. Cost: free for YPS members, $10 for non-members.