Comcast Appoints Evan Broslovsky VP of Customer Experience for Western New England
BERLIN, Conn. — Comcast recently announced the appointment of Evan Broslovsky as vice president of Customer Experience for the company’s Western New England region, which is headquartered in Berlin, Conn. and includes more than 300 communities in Connecticut, Western Mass., Western New Hampshire, Vermont, and New York.
In this newly created regional role, Broslovsky will be responsible for regional implementation of the company’s multi-year strategy to transform the customer experience. He will partner with all functions of the business to ensure customers have the best possible engagement with the company during each interaction; whether it’s digitally, over the phone, in one of its retail stores, or during a technician appointment at their home or office.
Prior to joining Comcast, Broslovsky spent nine years as vice president of Contact Center Operations at Priceline.com, where he oversaw more than 800 customer-care agents in six locations across the country.
He also has an extensive history in the cable industry that spans 17 years. His first role was that of a care agent, and he quickly grew in the ranks to supervisor, assistant manager, and finally to manager of care operations overseeing a team of six supervisors and 120 care agents at Cablevision and its predecessor companies. Broslovsky then joined Time Warner Cable as director of business operations, with responsibility for call centers that supported 1.4 million customers.
“I’m excited to welcome Evan as our region’s first vice president of Customer Experience,” said Michael Parker, regional senior vice president of the Western New England region. “We’re committed to respecting our customers’ time, simplifying their experience, and making it right if we fall short. I’m confident Evan’s leadership, background, and proven results will help us achieve these goals.”