Comcast Names Ineshia Proctor Director of Customer Care

BERLIN, Conn. — Comcast announced that Ineshia Proctor has been appointed director of Customer Care for the company’s Western New England Region, which includes more than 300 communities in Western Mass., Connecticut, Vermont, New York, and Western New Hampshire. In this role, Proctor is responsible for overseeing Comcast’s customer-care operations for the region, including managing the day-to-day operations of the company’s local regional call centers located in Enfield, Conn. and South Burlington, Vt.

“Ineshia brings a wealth of experience and passion to her new position,” said Troy Griffin, vice president of Customer Care for Comcast’s Western New England Region. “Her strong leadership, combined with her proven track record of effective personnel management, make her the ideal leader to oversee our customer-care operations in the region.”

Proctor has more than 15 years of experience with Comcast, having started out as a customer-care representative for the company in Maryland in 1999 and quickly rising through the ranks to become a supervisor and manager. In her last role, Proctor served as customer service manager for Advanced Services based in Newark, Del. for the company’s Freedom Region, where she oversaw 80 employees responsible for all facets of customer-service strategy, including product repair, billing, and collections.

Proctor attended the University of Maryland’s University College, where she earned a bachelor’s degree in business management with a minor in human resources management. She has relocated to Connecticut and works out of the company’s Enfield, Conn. call center.