Crocker Communications Wins ATSI Award of Excellence
SPRINGFIELD — Crocker Communications Inc. has been honored with the exclusive ATSI 2018 Award of Excellence for the 10th year. This award is presented annually by the Assoc. of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call-center services, including telephone answering and message delivery across North America and the UK.
Independent judges are contracted by ATSI to evaluate message services over a six-month period. The scoring criteria includes response time, courteousness of the representative, accuracy of the call, knowledge of the account, and overall impression of the call.
“The ATSI Award of Excellence is one of the many ways businesses in our industry can measure their customer-service levels as it relates to agent performance,” said ATSI President Josue Leon. “Agents are evaluated on how they interact with callers based on established call-handling criteria. The program gives participating companies bragging rights — and with good reason.”
The award was established 22 years ago as a means to improve the overall quality of the call-center industry by setting expectations and measurements to ensure a successful call-handling experience.