Dowd Agencies Announces Merger of Indian Orchard Offices
HOLYOKE — The Dowd Agencies, a leading insurance provider serving New England for more than 115 years, announced a merger of the firm’s two Indian Orchard-based offices.
Moskal-Dowd, previously located at 20 Parker St., and Orchard-Dowd, previously located at 144 Main St., have officially merged and will now operate as the Indian Orchard-based location of the Dowd Agencies located at 485 Main St. The new, 2,500-square-foot office is officially open for business. Customers and the general public are invited to visit, and an open house is planned for the spring of 2015.
“One centralized location for our Indian Orchard office will increase accessibility for our customers,” said John Dowd Jr., president and CEO of the Dowd Agencies. “The benefits of the new office include ample parking, a large conference room for meetings, and, most importantly, a larger staff to provide our customers a broader service offering from one location.”
The Dowd Agencies will continue to be headquartered in Holyoke, which houses the firm’s human resources department and administrative staff.
“From a customer-service standpoint, the Indian Orchard location is now a full-service operation,” Dowd said, “and there were no reductions in staff, which means our customers will continue to see the same account managers they have built relationships with at our previous locations.”
Moskal-Dowd was originally acquired by the Dowd Agencies in 2009; Orchard-Dowd was acquired in early 2014.
“Business growth has always been a part of our master plan,” said Dowd. “However our locations and appearance may change, our primary focus and responsibility has always been, and will remain, with our customers. The Dowd Agencies’ leadership agrees that the new centralized Indian Orchard location helps us remain true to providing the best customer experience possible.”