Holiday Inn Express Ludlow Receives Service Recognition
LUDLOW — Pioneer Valley Hotel Group announced that its Holiday Inn Express Ludlow received recognition from InterContinental Hotels Group (IHG) for service excellence among the 47 Holiday Inns and Holiday Inn Expresses in the Greater Boston region. The three-story, 71-room hotel at 321 Center St. ranked first in overall service, first in lowest percentage of guest problems, and second for overall guest satisfaction. General Manager Melissa Labonte said that “it is an honor to be recognized for the hard work my staff puts in each day. We really do believe our guests are like family. When they are here, they are home.” The hotel is located just south of the Mass Pike. Guests enjoy complimentary high-speed wireless Internet throughout the hotel, as well as Express Start breakfast in the lobby each morning. The hotel also features a fitness center, indoor heated pool, and 24-hour business center. Holiday Inn Express Ludlow is owned and operated by Pioneer Valley Hotel Group, LLC. Reservations can be made by calling (413) 589-9300 or visiting hiexpress.com/ludlowma. Group and meeting inquiries can be directed to Connie Foster, the hotel’s director of sales, at (413) 750-3106 or [email protected].