Meghan Avery Promoted at Unemployment Tax Control Associates

SPRINGFIELD — Unemployment Tax Control Associates Inc. (UTCA), a national unemployment-insurance service provider based in Springfield with an office in Boston, announced the promotion of Meghan Avery to director of Operations.

Avery draws expertise from her undergraduate studies at Hofstra University and brings nearly a decade of professional experience to UTCA, six of which were gleaned in-house. She joined the team as senior analyst in 2011, quickly advancing to lead analyst and then Client Services manager, before her most current promotion.

As director of Operations, she will oversee client services and all aspects of the claims department, management education, and sales functions. She will manage key areas of the operational budget and employee development. Additionally, liaising with the CEO and director of Finance, she will be tasked with deliverables related to the company’s financial objectives, profitability, and alignment of corporate strategic goals.

“Meghan’s promotion is certainly well-deserved. In addition to commendable qualifications and experience, she has demonstrated success in-house relative to operational performance,” said Tim Phelan, chief legal counsel and vice president of Client Services. “Drawing on her expertise in the cost-management area of our business, Meghan’s talents have supported the growth of UTCA, furthering the company’s ability to effectively speak to our value proposition. She is a rising star at UTCA and embodies our mission of providing the best service in the industry focusing on the client, first and foremost.”