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NetLogix Scores 99.4% Customer Satisfaction for 2016

WESTFIELD — NetLogix engaged a third-party monitoring system, SmileBack, in 2016 that allows customers to rate their satisfaction with each service event. In 2016, NetLogix received an extremely favorable customer satisfaction rating of 99.4%. This is an aggregate rating over thousands of service events from clients.

“We are honored that our clients are happy with the services we provide,” said Marco Liquori, CEO of NetLogix. “We continue to listen to our clients to understand and deliver the best customer experience and IT services in the region.”

NetLogix posts on its website the rolling, 90-day customer-satisfaction (CSAT) scores. SmileBack also recognized NetLogix in its Dec. 21, 2016 blog as being a standout with the highest net CSAT score achieved in 2016. NetLogix is one of thousands of service providers that use the service.

Headquartered in Westfield, NetLogix is a network-management, cloud, and systems technology integrator providing end-to-end solutions that ensure business integrity for small, medium, and enterprise-level clients.

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