PeoplesBank Again Named Among Top Places to Work
HOLYOKE — PeoplesBank is now a seven-time winner of the Boston Globe’s Top Places to Work award.
Amy Roberts, executive vice president of Human Resources at PeoplesBank, suggests that the bank’s emphasis on ensuring all associates have the support they need to succeed is the key.
“HR is really the facilitator of the people side of business and trying to make sure that anyone in the organization feels like they have the support they need,” Roberts said. “That goes for both managers and associates. How incredible is it to work in a place where you know you have people who support you and are behind you?”
To that end, PeoplesBank is constantly in touch with its associates through surveys and regular town meetings that encompass the whole organization. The bank also introduced the CARE (Collaboration, Accessibility, Reliability, Empathy) initiative, which enabled it to establish the structures and standards necessary to be much more deliberate about the service it provides to its customers and associates.
“The best employers pay attention to the many ways work changes — and the many ways it stays the same — and figure out how to keep people engaged and motivated through it all,” said Katie Johnston, the Globe’s Top Places to Work editor.
Top Places to Work recognizes the most admired workplaces in the state as voted on by the people who know them best — their employees. The survey measures employee opinions about their company’s direction, execution, connection, management, work, pay, benefits, and engagement. Top Places to Work rankings are based on confidential survey information collected by Energage, an independent company specializing in employee engagement and retention, from nearly 68,000 employees at 323 Massachusetts organizations.
“The rigorous Energage/Boston Globe survey was very valuable to us as an organization because it provides valuable feedback on our employee engagement and support efforts,” Roberts said.
PeoplesBank received several other ‘best’ awards in 2024, including Best Local Bank, Best Mortgage Lender, Top Corporate Charitable Contributor, and Best of West Hartford.
