Sentillian, Hogan Technology Announce Strategic Partnership

EASTHAMPTON — Sentillian, an innovator in AI-driven call center solutions, announced a strategic partnership with Hogan Technology, a provider of communication technology and services, to expand beyond the legal sector.

Together, the companies will deliver enterprise-grade, AI-powered call center solutions designed by regional engineering teams in Easthampton to improve customer engagement, streamline operations, and reduce costs for clients across industries that require help desk and customer service support.

The partnership combines Sentillian’s next-generation AI agent technology — which functions as a call center answering agent with natural, human-like voices and the ability to handle most basic tasks typically performed by live staff — with Hogan Technology’s robust telecom infrastructure and decades of industry expertise.

While Sentillian is expanding nationwide, CEO Jacob DelHagen said the company is partnering with Hogan Technology for its expertise and deep roots in the Western Mass. community.

“This partnership accelerates our ability to scale AI call center deployments into industries that require precision, compliance, and reliability. We’re not just automating phone calls — we’re redefining the very role of the human workforce,” DelHagen said.

“By taking on the repetitive, high-volume tasks of traditional call centers, our AI allows businesses to redeploy people into work that drives growth, creativity, and real human connection,” he added. “Partnering with Hogan ensures this transformation is built on a rock-solid communication backbone, delivering the future of customer interaction: faster, smarter, and more human than ever before.”

Hogan Technology will serve as Sentillian’s strategic partner, enabling both companies to expand market reach and deliver turnkey solutions to enterprise clients. Together, the companies will focus on solving long-standing challenges in call center operations, including long wait times, high labor costs, and the need for 24/7 multi-lingual support.

“Partnering with Sentillian gives our clients access to one of the most advanced AI call center platforms on the market,” Hogan Technology President Sean Hogan said. “We’re proud to bring this technology to our customer base and help enterprises reimagine how they serve their communities.”

The partnership between Sentillian and Hogan Technology launches immediately with clients in legal, automotive, and other industries that rely heavily on help desk and call center operations.