HOLYOKE — Dalkia Aegis, EDF Group, a leading provider of co-generation technology in the Northeast, hired Kim Lyons for the role of Client Relations manager. In this position, she will help Dalkia Aegis build and maintain relationships with current customers to better understand their goals and manage client needs. She joins the team with more than 15 years of experience in client-management positions.
“Kim’s advanced knowledge of how to provide for clients and an impeccable understanding of how best to handle customer service is what makes her a great match for this position,” said Lee Vardakas, president of Dalkia Aegis. “With her on the team, we look forward to strengthening our relationships with the customers we have, fulfilling and even anticipating their needs. Kim’s dedication to our clients is already apparent, and we can’t wait to see what she can accomplish in this role.”
Lyons is a graduate of UMass Amherst with a degree in psychology and sociology. She spent more than 15 years as a strategic accounts executive serving the automotive industry, providing advanced consultative needs analysis, sales, and long-term service. In her new role, she will manage the current accounts of Dalkia Aegis, helping clients achieve and maintain the best results from their investment.
“This opportunity allows me to flex my strengths and ensure optimal service for all existing clients,” Lyons said. “I am ready to take on this challenge and thrilled Dalkia Aegis has allowed me the chance to succeed.”