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NORTH BROOKFIELD — North Brookfield Savings Bank announced the promotions of Joseph Deady and Kaitlyn Malin within the Operations Department.

“We are so pleased to announce Joe and Kaitlyn’s well-deserved promotions and to have them continue to grow with North Brookfield Savings Bank,” said North Brookfield Savings Bank Executive and Human Resource Director, Andrea Healy. “They are both highly knowledgeable and are committed to providing valuable support and service to our customers while contributing to the Bank’s overall success. I know they will continue to be great assets to our Operations Team, our customers and retail staff alike.”

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Description automatically generated with medium confidenceDeady has been promoted to digital services manager/fraud analyst. Deady will be responsible for ensuring the bank is using all possible digital products to align with our strategic goals and needs of our customers, while overseeing account fraud.

Deady joined North Brookfield Savings Bank as a teller in 2011. He has held various roles at the bank; supervisor and management roles and finally fraud analyst in the Operations Department in 2015. Most recently, he held the title of operations specialist/fraud analyst, where he handled debit card fraud claims and account compromises and processed and reviewed international wires. He has more than 10 years of professional banking experience and holds a bachelor’s degree in Business Administration from Massachusetts College of Liberal Arts as well as being ACH certified.

Deady supports his local communities by volunteering his time and attending fundraising events for local, community-focused organizations like Camp Putnam in New Braintree.

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Description automatically generated with medium confidenceMalin has been promoted to operations specialist. She holds an associate’s degree from Mount Wachusett Community College. Malin previously held the position of operations customer service representative, where she was tasked with answering customer calls and connecting customers and non-customers with appropriate staff to assist them. She also was responsible for reviewing all daily operations reports.

Before coming to the bank in November 2020, she worked as a teller at Athol Savings Bank. In her three years there she assisted customers with transactions, concerns, and other inquiries.

In her new role, Malin will be responsible for reviewing reports to mitigate fraud and risk for both the bank and customers as well as servicing customer’s online banking needs and completing account modifications such as travel notifications.