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Daily News

WEST SPRINGFIELD — Visiting Angels West Springfield announced it has received the 2024 Best of Home Care – Provider of Choice Award from Home Care Pulse (HCP).

The Provider of Choice Award is granted only to top-ranking home-care providers, based on client satisfaction scores gathered by HCP, an independent satisfaction research firm for post-acute care. Visiting Angels West Springfield is recognized among a select few home-care providers across the country who have proven their ability to provide outstanding care.

“We’re excited to congratulate Visiting Angels West Springfield for their well-deserved achievement on earning the Best of Home Care – Provider of Choice Award,” said Todd Austin, president of HCP. “It’s wonderful to see the hard work that Visiting Angels West Springfield is putting in to provide high-quality care and employment; their effort isn’t going unnoticed. This award allows them to provide proof of quality to potential new clients and caregivers.”

Best of Home Care – Provider of Choice award-winning providers have contracted with HCP to gather feedback from their clients by conducting live phone interviews with their clients each month. As HCP is a third-party company, it is able to collect honest and unbiased feedback.

“Visiting Angels in West Springfield is honored to provide award-winning senior care, thanks to our dedicated professional staff,” said Michele Anstett, owner of Visiting Angels West Springfield.

Daily News

WEST SPRINGFIELD — Visiting Angels, a private-pay home-care agency based in West Springfield, is among a select group of agencies to earn accreditation from the Home Care Alliance of Massachusetts. The alliance, which represents 180 home-health and eldercare agencies across Massachusetts, has created an accreditation protocol to promote quality services, ethical business standards, and superior employment practices in an industry that lacks meaningful licensure in Massachusetts even as it grows in popularity.

“We are proud to promote these accreditation standards that convey Visiting Angels’ commitment to quality,” said Michele Anstett, director of Visiting Angels West Springfield. “The peace of mind for our clients is paramount, and we are hopeful people will continue to see the advantages of keeping people independent in their homes and communities.”

The Home Care Alliance launched this accreditation program for private-pay agencies (agencies that are not paid by Medicare or Medicaid) in 2010. Agencies seeking accreditation are required to submit documentation to show that they meet standards established by the organization.

The standards were developed over several months in consultation with an advisory task force representing agencies throughout the Commonwealth. Training requirements, administrative protocols, and business practices are among the categories the Home Care Alliance reviews for accreditation.

“We wanted to provide leadership for an area that is becoming more and more important to the healthcare-delivery system in Massachusetts,” said Patricia Kelleher, executive director of the Home Care Alliance of Massachusetts. “These standards highlight our agencies’ best practices and will help guide members of the public as they choose who will take care of their loved ones in their homes.”

Daily News

WEST SPRINGFIELD — Visiting Angels West Springfield received the 2021 Best of Home Care Provider of Choice Award, which is granted to the top-ranking home-care providers in North America according to Home Care Pulse. The Provider of Choice Award recognizes Visiting Angels’ dedication to client satisfaction and commitment to offering quality, affordable in-home care services.

Visiting Angels West Springfield was established in 1999 and has served the elder population of Western Mass. for more than 20 years. It has grown to provide more than 70,000 hours of care annually by helping seniors to maintain a sense of independence, dignity, and quality of life in their own home. Visiting Angels strives to foster lasting client-caregiver relationships by offering family-like compassionate care and dependability.