Daily News

HOLYOKE — Holyoke Community College has been awarded a grant of more than $400,000 from the U.S. Health Resources and Services Administration to expand its Community Health Worker program in partnership with area employers.

The four-year, $431,227 allocation will enable approximately 120 people to take a series of three credit-bearing classes to enhance their education and training as community health workers.

The three classes — free for those accepted into the grant program — were selected in consultation with representatives from Behavioral Health Network and the Gandara Center, two regional, nonprofit behavioral-health agencies.

“We’re partnering with BHN and Gandara, and they’re sending a bunch of their current staff who are already working in various capacities with clients,” said Rebecca Lewis, chair of HCC’s Foundations of Health program. “There’s been interest from a lot of different employers.”

The grant was awarded through HRSA’s Behavioral Health Workforce Education and Training division. HRSA is part of the U.S. Dept. of Health and Human Services.

The initial cohort of 27 students will take the first of three required classes, “Core Competencies for Community Health Workers,” during the spring 2018 semester. That introductory course will be followed over the summer with the second, where students will have a choice of either “Children’s Behavioral Health” or a more general “Essential Health for Community Health Workers” course. The third class, to be completed in the fall, is a practicum with an area employer.

Lewis said the state Department of Public Health currently has regulations pending for a state certification process for community health workers, and the three classes align with pending regulations.

A second cohort of 30 students will begin in the fall when courses will be offered in the evenings and on Saturdays to make it more convenient for those currently working.

Community health is an emerging healthcare field, and community health workers are typically employed by agencies to focus on underserved populations, conducting home visits and connecting clients with needed services. They are not nurses nor home health aides and do not provide medical care.

“Historically, community health workers are bilingual and bicultural, and they’re from the communities that they serve,” said Lewis.

Upon successful completion of the three-course series, students will receive a certificate of completion that can serve as a stand-alone community health worker credential. Or the nine HCC credits they earn can be ‘stacked,’ that is, applied toward a full Community Health Worker certificate (26 credits), an associate degree in Foundations of Health, or an associate degree in Human Services.

“Some people might want to work in a more clinical healthcare setting, like working in a health center,” Lewis said. “Some people might want to work for a social-service agency.”

Two years ago, HCC became the first area institution to start a Community Health Worker certificate program with an eye toward pending state regulations that would allow the college to apply to become an official training site.

Daily News

SPRINGFIELD — Time is running out to visit the 17th annual Festival of Trees, open through Sunday, Dec. 10 on the second floor of Tower Square in downtown Springfield, adjacent to the Citywalk Café Food Court.

Proceeds from the Festival of Trees benefits the Springfield Boys & Girls Club, which serves more than 1,900 Springfield youth each year in areas such as athletics, academics, health and nutrition, and leadership.

Adorned with 134 uniquely decorated trees, the festival is offering free admission today, Dec. 6, from 11 a.m. to 3 p.m. to all business patrons with a business card or their business ID. This is the club’s way of thanking those in the area for their support.

Visitors to the Festival of Trees are encouraged to purchase raffle tickets for chances to win a tree and all gifts associated with said tree. All trees will be raffled off at the end of the festival on Dec. 10. Winners will be notified by phone to pick up their tree on Monday, Dec. 11. In addition, a 50/50 raffle is also available for those who want to further support the youth of the Springfield Boys and Girls Club.

Festival hours are today (Wednesday) from 11 a.m. to 3 p.m., Thursday through Saturday, Dec. 7-9, from 11 a.m. to 8 p.m., and Sunday, Dec. 10, from 11 a.m. to 5 p.m. General admission is $5; the cost for seniors is $4, and children 12 and under are free. Military personnel, first responders and their families are free with ID. Free parking in the Tower Square Garage is available; parking tickets must be validated at the festival.

Daily News

WEST SPRINGFIELD — Michael Ostrowski, president and CEO of Arrha Credit Union, announced the promotion of Tony Sanches from branch manager and Business Development officer to assistant vice president of Retail Operations.

“We are so pleased to promote Tony, who has always gone above and beyond the call of duty of taking care of his members and staff,” Ostrowski said. “He will continue to be located at the West Springfield branch location at 63 Park Ave. He will also continue to look for ways to serve our members and communities so we may provide additional conveniences and help people reach their financial goals in a meaningful way.”

Sanches has more than 15 years of experience in the local financial industry and 10 years in residential lending. He began his banking career as a teller at Westbank, then moved to Country Bank as a head teller and worked his way up to customer service manager, assistant branch manager, and loan originator. He then moved to Florence Savings Bank as a loan originator at its multiple offices. He finished his career at Florence as assistant vice president of Lending before moving to Freedom Credit Union as a loan officer.

Sanches has extensive knowledge of portfolio lending and secondary-market lending, including conventional loans, MHP, USDA, FHA, and MassHousing loans. He is fluent in Portuguese and English, a member of the Rotary Club of Ludlow, corporator at the Ludlow Boys and Girls Club, and a member of the Ludlow Youth Soccer Assoc., where he coaches youth soccer.

Daily News

SPRINGFIELD — The Young Professional Society of Greater Springfield (YPS), in partnership with the Springfield Thunderbirds, announced Springfield’s first SantaCon taking place Friday, Dec. 8.

Springfield SantaCon will bring residents, stakeholders, and community members together to celebrate the season dressed as Santas, elves, Mrs. Claus, and various other holiday figures. SantaCon will begin at Theodores’ Booze, Blues & BBQ and travel to the MassMutual Center for the Springfield Thunderbirds game. After the game, the evening ends at Nadim’s Mediterranean Restaurant.

“We are excited to host a creative holiday event this year, and partnering with Springfield establishments and our hometown team is the perfect backdrop,” said Ashley Clark, president of YPS. “The appeal of this event is reaching people outside of the downtown business market. SantaCon allows us to proudly show off our city to those who may not otherwise frequent downtown.”

The event benefits the Children’s Study Home, with $3 of every ticket sold being donated by YPS Cares, the philanthropic arm of YPS. Berkshire Bank Wealth Management Group will also match the donation up to $3 of every ticket. The donation will be presented during the first intermission. For SantaCon tickets and further details, visit springfieldyps.com.

Employment Sections

Engagement Is a Word; Being Engaging Is Your Responsibility

By Janice Mazzallo

Too often managers can develop the bad habit of saying what they want versus doing what they want. Nowhere is this more systemic than with employee engagement.

Managers can have ideals, but they also have to practice them. Here are some suggested strategies to create a true culture of employee engagement.

Start at the Top

Company-wide engagement is an important objective, and achieving it starts at the top. It’s critical for senior leadership to communicate and act on employee-engagement values. That means associates at every level need to understand that top management values their input and wants to understand their needs.

Bet on Promise; Double Down in Hard Times

Never hire a person unless you are willing to support them through thick and thin. Being there for an associate during the rough patches is a way of earning trust. Mentoring new associates and helping them overcome obstacles similar to what you faced as a new employee is a way to encourage loyalty and foster the tenacity to stick with a project or task through tough times.

Talk Less, Observe More, Ask Impactful Questions

Effective managers realize that not every assignment will meet with immediate success. And they know that the difference between success and failure might not be making suggestions, but instead asking the right questions. We all want to do the best we can, but we might not have the experience or resources we need to figure out the best solution. A manager who prompts you with the right questions, rather than telling you what to do, is going to help you grow.

Part of an effective employee-engagement commitment is to listen for ideas rather than focus on providing solutions. When you wait to hear from your employees, the idea you didn’t think of can surface. It’s easier to throw out suggestions on a given problem, but assessing a situation and reframing it with impactful questions is going to help your direct reports grow and succeed.

Praise and Forgive

If you’re not making mistakes, you’re not trying hard enough. We were taught that if you focus on blame for mistakes, you’re only encouraging more conservative thinking. There are clear differences between acceptable mistakes and needing to accomplish tasks.

Work will always be challenging, but if your team feels empowered to swing for the fences, yet knows when it’s time to rein it in, you have the best of both worlds.

Give Time

While this could be counterintuitive in some respects, time off is one of the best ways to create employee engagement. When you challenge people to go out and experience the world, they come back refreshed, with new energy and new ideas.

If there is anything that says ‘we value you, not just your contributions,’ it’s a commitment to work-life balance and watching employees grow as people.

Successful employee engagement is not easy. It boils down to commitment — a commitment to people and making sure those at the top are leading the charge. Given that most people seek inspiration, direction, and motivation from their leaders, it is always best to start improving engagement at the top.


Janice Mazzallo is executive vice president and chief Human Resources officer at PeoplesBank.