Berkshire Communicators Inc. Wins ATSI Award of Excellence

PITTSFIELD — Berkshire Communicators Inc. has been honored with the ATSI 2019 Award of Excellence for the 15th straight year. This award is presented annually by the Assoc. of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call-center services, including answering services and message delivery across North America and the U.K. Berkshire Communicators was presented with the award at ATSI’s annual convention in Dallas.

Independent judges are contracted by ATSI to evaluate message services over a six-month period. The scoring criteria includes response time, rep courteousness, accuracy, account knowledge, and overall impression of the call. Now a 15-time winner, Berkshire Communicators earned the Platinum Award.

“The ATSI Award of Excellence is a great way for our members and their employees to evaluate how they are providing service to their customers,” ATSI President Joseph Pores said. “It enables them to identify the things that make them great and also the areas that they can work on to get better. We have members that have been involved in the program for decades and are very proud each year when they win the award.”

The award started 23 years ago as a means to improve the overall quality of the call-center industry by setting expectations and measurements to ensure a successful call-handling experience.

Berkshire Communicators is owned and operated by the Gore family of Lee and employs 20 full- and part-time personnel. The company operates 24/7/365, processing more than 600,000 calls per year and 6,200 alarm signals per day in its central alarm-monitoring station.