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Opinion

Opinion

Joe Bednar, long-time senior writer at BusinessWest magazine, has been named editor of the publication, succeeding long-time Editor George O’Brien, who is retiring after nearly 30 years in that role.

Bednar, who joined BusinessWest 22 years ago, said he is looking forward to continuing its long history of being the region’s go-to source for business news and information and building on a solid foundation of excellence.

“BusinessWest has established itself as the clear leader when it comes to being a voice for the region’s business community and keeping it informed of the latest news, trends, challenges, and opportunities,” Bednar said. “I’m excited about the challenge of continuing this track record of excellence and building on everything we’ve accomplished since 1984.

“As the magazine prepares to celebrate 40 years of carrying out its important mission,” he went on, “I want to raise the bar higher and then clear that bar when it comes to the quality of what we do and how we meet the changing needs of the region’s business community.”

Bednar has been a journalist in the region for almost 30 years. A 1991 graduate of Evangel College in Springfield, Mo., where he earned a bachelor’s degree in journalism and English, he broke into the newspaper business with the Waterbury Republican-American in Connecticut, and later worked as a reporter for the Westfield Evening News.

He was recruited to BusinessWest in 2001 and used his writing and editing skills to help the magazine expand its coverage of area businesses, trends, and issues. He played key roles in the growth and development of BusinessWest’s sister publication, the Healthcare News, and the expansion of BusinessWest from a monthly to a twice-monthly publication in 2005.

Later, as BusinessWest expanded into events, such as Forty Under 40, Difference Makers, Healthcare Heroes, and Women of Impact, he became known for his poignant profiles of honorees and his work behind the microphone at events, especially as one of the emcees for Forty Under 40 each June.

“I grew up believing I’d one day write the great American novel, but eventually accepted that wasn’t in the cards,” Bednar said. “Instead, I’ve developed a passion for telling other people’s stories — several thousand of them, in fact, over the past three decades. I’m so grateful that so many people have taken the time to share their stories with me — how they got into business, their struggles and victories, how they contend with the challenges facing all businesses today.

“And I enjoy going beyond what they do for a living, writing about who they are, what they value, and what their passions are, both at work and outside of it,” he went on. “Their stories inspire me, and I’m beyond proud to keep bringing them to our readers in this new role.”

Kate Campiti, associate publisher of BusinessWest, said that, given his vast experience with the publication, knowledge of the area and its business community, and commitment to taking BusinessWest to the next level, Bednar was the logical choice to become its next editor.

“Joe isn’t just a writer and editor — he’s a trusted source,” she said. “He’s a resource for this region and its business community.”

When he’s not working, Bednar enjoys live music, cryptic crosswords, and spending time with his wife, Jennifer, compliance director at Appleton Corp. in Holyoke; his college-bound son, Nathan; and their three dogs.

He added, “I want to thank George O’Brien, who has been a mentor, example, and constant support in my career for more than two decades. I appreciate him more than he knows. And I told him I’ll start wearing ties, but we’ll see.”

Opinion

Editorial

 

Inspiring.

There are many adjectives one can use to describe the members of the 40 Under Forty class of 2023 and their many — and varied — accomplishments. But ‘inspiring’ probably works best, and for a reason.

This was one of the main motivations for BusinessWest to start this recognition program in 2007. The goal was not to simply identify 40 rising stars each spring, but to inspire others by telling their stories, which are all different, but similar in that they chronicle success in the honorees’ chosen fields, but also strong involvement in the community.

These stories are impressive, but it is our hope, and our expectation, that they will inspire others to want to follow suit.

Let’s look at a few of these stories so you can see what we mean:

There’s Ashley LeBlanc, who told BusinessWest that it seems strange to be happy when someone is diagnosed with lung cancer. But she is, in some ways, because that diagnosis, especially if it comes early, can be one that saves a life. And helping to save and prolong life has become a kind of unofficial job description for her as nurse practice manager of Thoracic Surgery and nursing director of the Lung Cancer Screening Program at Mercy Medical Center in Springfield.

There’s Dave Fontaine Jr., who has not only taken his family’s business, the construction firm Fontaine Bros. Inc., to new and much higher levels in terms of sales, staff, and even a ranking as one of the Boston Globe’s “Top Places to Work.” He has also become a serial entrepreneur of note as president of F2 Ventures, and taken his company and his family to a new level of involvement in the community. Indeed, collectively, they support everything from Link to Libraries to the Forest Park Zoo to the Sr. Mary Caritas Cancer Center.

There’s also Chelsea Russell, manager and CPA at Meyers Brothers Kalicka. She has quickly become a leader and mentor at the company, and has also developed its Community Outreach program, which coordinates drives, awareness campaigns, and services for organizations that include Square One, the United Way of Pioneer Valley, Christina’s House, Rachel’s Table, and many others.

There’s Andrew Brow, the restaurateur who has grown his portfolio to three eateries in Western Mass. — HighBrow Woodfired Kitchen and Bar, the Kitchen by HighBrow at White Lion Brewing Co., and Jackalope Restaurant — while also becoming quite active in the community, serving on boards at Smith Vocational and Agricultural High School and Holyoke Community College, and using his talents in the kitchen to support a number of area nonprofits.

Then there’s Delmarina Lopez, who started a career in law and still uses her legal talents to help small business owners as a consultant. But she wanted to do something more meaningful with her time and energy, so she ran for, and won, a seat on Chicopee’s City Council as its Ward 3 representative.

There are 35 more stories like this, starting on page A8. Each is one is different, inspiring, and uplifting.

This is what we had in mind 16 years ago when we took an idea — to shine a bright light on the young talent in this region — and made it reality.

Like the 680 stories we’ve told, including the 40 this year, this program, and the way it has inspired others, is something worth celebrating.

 

Opinion

Opinion

 

Amid some very concerning trends on outmigration — more than 110,000 people have left the Bay State for … well, somewhere else since early 2020 — Massachusetts House leaders have unveiled a tax-relief plan they believe will improve the state’s overall competitiveness.

The plan, which echoes much of what Gov. Maura Healey proposed in her own tax plan, would, among other things:

• Raise the estate-tax threshold from $1 million to $2 million and tax only the value of an estate that exceeds $2 million, and not the entire estate, as the law currently requires;

• Cut the rate on short-term capital gains from 12% to 5% in two years. During the first year, short-term capital gains would be taxed at 8%;

• Change how state corporate taxes are calculated to what is known as the ‘single sales factor,’ to line up with how most states tax companies now;

• Expand tax credits for seniors and renters; and

• Combine two existing tax credits — childcare and dependent care — to create one $600 credit per dependent, while eliminating the current cap.

The Senate has yet to release its tax plan, and there will be considerable debate before one plan — if there is one — eventually emerges.

But the House plan is cause for optimism in the Bay State. It shows that the chamber’s leaders get it when it comes to outmigration and the many ways in which this ongoing exodus is impacting the state and its business community.

This plan recognizes the need for Massachusetts to be able to compete for talent and then retain it, whether the employer is MassMutual, the University of Massachusetts, or even the New England Patriots.

The outmigration, as we’ve noted many times before, is a strong indicator that this state has become too expensive, both for individuals and the corporations that hire them.

There are many factors that go into this equation, including the skyrocketing cost of living, especiallly when it comes to housing. This is a problem that was many years in the making, and it will take many more years, and strong efforts to create more housing worthy of that adjective ‘affordable,’ before we can see any kind of relief.

But there are things this state can and should do now, such as raising the estate-tax threshold and cutting the rates on short-term capital gains, that can have more immediate results when it comes to making the state more competitive.

It is time to stem the tide, and this proposal is a step in that direction.

Opinion

Some Big Shoes to Fill

 

Javier Reyes, the incoming chancellor of UMass Amherst, was introduced to the local media — and took a few questions — at a session on the campus earlier this month.

On subjects ranging from the Blarney Blowout to his management style; from why he pursued this particular job to his thoughts on the relative worth of college rankings today, he said … well, mostly what you would expect.

That was especially true when he was asked by BusinessWest what it would be like to follow in the very large footsteps of Kumble Subbaswamy, who has served as chancellor for the past 11 years and is credited with taking the university to a higher plane when it comes to everything from prestige (and those rankings; the school is now 26th among American public universities, according to U.S. News & World Report) to research dollars.

So much so that UMass President Marty Meehan opined at the same media session that the UMass chancellor’s job is now far more attractive than it was years ago, one able to draw the top candidates.

That includes Reyes, who has most recently served as interim chancellor at the University of Illinois Chicago. He told those assembled that, when it comes to following Subbaswamy, he understands there is perhaps more pressure than if this was a turnaround assignment, as many schools are providing these days, but he welcomes that pressure.

“You’re not coming in to repair something, but to build on the shoulders of giants — and that is a very attractive opportunity,” he said of his decision to come to UMass Amherst and work to keep the school on its current pace and angle of ascent. “You’re not trying to catch up; you’re really trying to move and set the direction and be a forward leader … It comes with more pressure, but it’s more exciting.”

‘Exciting’ would be just one of the words we could use to describe this assignment. ‘Daunting’ also comes to mind. That’s because, while it isn’t easy to put a major university on a higher trajectory, it is certainly more difficult to maintain such a course.

To do that requires real leadership and both a desire to continually set the bar higher and the will to clear that higher bar.

We hope that Reyes, the university’s first Hispanic chancellor, can meet this stern challenge because, as we’ve said on many, many occasions, UMass Amherst is an extremely important economic engine for this region and a source of innovation and entrepreneurial energy. Meanwhile, its graduates — at least those that we can keep in this market — are a key ingredient in the success formula of businesses all across the 413, and across the state as well.

Using every measuring stick but the football team (a sore subject to be sure), UMass took critical steps forward during Subbaswamy’s tenure in terms of new building and expansion of the campus; enrollment; research dollars; diversity, equity, and inclusion; rankings for the university and specific schools, such as the Isenberg School of Business; and the institution’s ability to attract top talent, meaning students, faculty, and staff.

Swamy, as most everyone called him, has taken the university to a place it hadn’t been before. It will be Reyes’ assignment to not merely maintain the status quo, but take it further still.

He sounds like he’s up for a challenge, and that’s good, because this will be one.

Opinion

Opinion

By Pam Thornton

 

The way that we work has changed over the past several years, and as a result of that shift, our mindset around rewards and recognition for employees also needs to change. We are facing a major rebalancing resulting from the severe economic and social shifts that have emerged.

Gartner reports that one of the top five priorities for 2023 is prioritizing the ‘employee experience, with almost 50% of HR leaders making this a major focus. A well-thought-out ‘total rewards’ strategy can have a big impact on attracting and retaining talent and overall employee experience.

Being a human-resources professional is a harder job than it ever has been before. Developing and using skills to influence how organizations shape their employee experience and human-capital strategies is a critical leadership role and one that cannot be done in the HR department alone. The answer is a holistic approach to total rewards that truly engages employees and includes every member of the organization.

There are five critical components in a total rewards strategy to consider when creating better employee engagement: compensation, benefits, recognition, well-being, and development.

It’s important to evaluate the compensation system you have in place. Do you have a system that is linked to organizational goals and individual competencies? Is your incentive and rewards system doing what it is designed to do? Do the benefits you offer resonate with your employees? Are they using them? An evaluation of the effectiveness of the overall strategy is critical, and the only way to really get the answers to these questions is to ask your employees and include them in the assessment and development of a truly effective total rewards program.

Well-being is all-encompassing and means something different to every individual, which makes this one of the hardest things for us to wrap our arms around. Flexible work practices, mental-health resources, financial-wellness solutions, and expanded caregiver-support options are just some of the building blocks that should be explored when creating your strategy. Offer solutions that give employees what they need and balance the business priorities of the organization. Thinking creatively to achieve the right mix is the ultimate goal.

The final and probably the most important component of a total rewards strategy is development. Developing your own skills and the skills of your workforce should be an ongoing journey that everyone participates in.

If we don’t put our life mask on first, we may not be able to help others. “Average leaders raise the bar on themselves; good leaders raise the bar for others; great leaders inspire others to raise their own bar,” author and leadership expert Orrin Woodward said. Leaders, please be students and use what you’ve learned to inspire, model, and teach.

We have an opportunity to re-engineer the traditional employment experience. Not all organizations are created equal, and we don’t have an endless fountain of resources, but we all collectively need to put the effort in to assess and adjust our total rewards strategy to leverage what we’ve got.

 

Pam Thornton is director of Strategic HR Services at the Employers Assoc. of the Northeast. This article first appeared on the EANE blog; eane.org

Opinion

East-west Rail a Worthwhile Goal

 

“This is an easy fix. Please fix it. Make it easy for us. Make it easy for me to get to work.”

Those were the words of Gina Nortonsmith, who lives in Northampton but works in Boston, as reported by the Berkshire Eagle.

The occasion was a pair of hearings on east-west passenger rail service in Massachusetts, the latest in a series of meetings being held by the Western Massachusetts Passenger Rail Commission.

Nortonsmith’s sentiments are no doubt shared by many in Western Mass. who work in the eastern part of the state, or travel there often for other reasons, from medical appointments to ballgames and concerts.

What many state officials and lawmakers no doubt take issue with is the word ‘easy,’ at least when it comes to bringing such rail service into existence. Because it certainly won’t be easy — or inexpensive.

But our feeling has long been that the price tag — an initial outlay of $2.4 billion to $4.6 billion, according to MassDOT, plus ongoing maintenance costs — is worth it.

The reasons are myriad. In an age of remote and hybrid work models — which don’t seem to be going away — rail service could be a boon for those who need to work in or near Boston but want the lower cost of living and what they see as a higher quality of life in the Valley or the Berkshires. Conversely, it would open up job opportunities out east for those already living here.

“Key passenger rail stops along the east-west passenger line would provide a catalyst for economic growth throughout the area,” Springfield Mayor Domenic Sarno said in written testimony at the Springfield hearing. “The iron is hot, and now is the time to strike. This project would open up myriad positive possibilities, including opportunities for economic development, jobs, and housing.”

Enhanced rail could also bring more tourism dollars to Western Mass. — which is rich in cultural and recreational destinations — by making it easier for Eastern Mass. denizens to spend some time here.

The service would likely connect Pittsfield to Boston via a high-speed train with proposed stops in Chester, Springfield, Palmer, and Worcester. From an environmental perspective, fewer cars on the Mass Pike and other roads means fewer emissions, and that’s a plus for the health of the entire corridor.

While talk of east-west service had been frustratingly fruitless for rail advocates in recent years, their dream got some concrete encouragement last summer when an $11.4 billion infrastructure bond bill backed by former Gov. Charlie Baker authorized $275 million toward expansion of passenger rail and created the Western Massachusetts Passenger Rail Commission to gather information about the feasibility of such a project.

U.S. Rep. Richard Neal and many influential local lawmakers have been stalwart supporters of such a plan. And in her FY 2024 state budget, Gov. Maura Healey proposed directing $12.5 toward the project, including the hiring of a project director, design of a station in Palmer, and track improvements in Pittsfield — all of which points to continued support from the governor’s office to make east-west rail a reality.

The plan still has many hurdles to clear; it’s far from a done deal, and may never happen — because, as we noted, it’s not easy.

But the payoff would go far beyond making commuters’ lives a little easier. From the perspectives of economic growth, tourism dollars, and even climate and health, we hope this theoretical train keeps chugging toward an actual, feasible plan.

Opinion

Opinion

By Negar Beheshti, MD

 

The emergency declaration of the COVID-19 pandemic may end on May 11, depending on the specific policies and guidelines of each country or region. However, the mental-health needs of individuals affected by the pandemic are likely to continue long after the official declaration ends.

The COVID-19 pandemic has caused significant stress and uncertainty for many people, including social isolation, financial difficulties, and concerns about health and safety. These stressors can take a toll on mental health, leading to symptoms of anxiety, depression, and other mental-health issues.

While the end of the pandemic may bring some relief, it is important to recognize that the mental-health impacts of the pandemic may be long-lasting. Therefore, it is essential to continue to prioritize mental healthcare and support, both for those who have been directly affected by the pandemic and for the general population.

This can include accessing mental-health services, practicing self-care strategies such as mindfulness and exercise, and seeking support from friends, family, or mental-health professionals as needed. By taking steps to address their mental health, individuals can promote their overall well-being and resilience in the face of ongoing challenges.

Mental Health America’s 2023 ranking of states in terms of higher access to mental healthcare shows Massachusetts continues in a top position. The Commonwealth, which has made access a priority through its recent creation of Community Behavioral Health Centers, ranks second, as it did in 2022, in terms of such markers as access to insurance, treatment, and quality and cost of insurance.

Lack of affordability and lack of access are consistently among the barriers cited in seeking mental healthcare, so it is good to see the state maintain its ranking on access in comparison to other states. Massachusetts, through its Roadmap for Behavioral Health Reform, is working to reduce these barriers, and we here at MiraVista are proud that our opening nearly two years ago in the middle of the pandemic created additional inpatient psychiatric beds in the state for both adults and youth, as well as expanded inpatient treatment for substance use.

Still, the need for increased mental-health services — and the funding to support them — to meet demand continues both in the state and nationally.

The pandemic brought attention to the existing gaps in mental-health services and has spurred efforts to address them. It is crucial to recognize that the need for mental-health support and resources continues to exist post-pandemic, and individuals should be encouraged to seek help and support whenever necessary.

Our experienced clinicians deliver patient-centered and evidence-based care, helping those with mental-health and substance-use conditions to find their road to recovery in order to live a fulfilling life.

 

Dr. Negar Beheshti is the chief medical officer for MiraVista Behavioral Health Center in Holyoke and its sister hospital, TaraVista Behavioral Health Center, in Devens. For more information on MiraVista’s psychiatric services, visit www.miravistabhc.care.

Opinion

Editorial

 

Three years.

It seems like much longer than that, obviously. That’s because the pandemic years, at least the first two, seemed like dog years, each of them four or five years rolled into one.

That’s why so many people who were on the fence decided to retire, including a large percentage of the region’s college presidents and a good number of its nurses. Who could blame them? It was a difficult and, in many ways, exhausting time.

But as we’re set to mark the three-year anniversary of the day when everyone packed up their computer and went home (March 24 seems to be the consensus day), we have to say there is certainly some credence to that old saying — the one about how what doesn’t kill you makes you stronger.

We’ve said that before in regard to the pandemic and its aftermath, but it bears repeating.

First, though, we need to note that this pandemic did kill a lot of businesses in this region, many, if not most of them, in the retail and hospitality fields — businesses that saw people stop coming to their door and simply couldn’t adjust to that changing landscape.

Which brings us back to those that could adopt and did survive. They are better are off for it, and they are now even better able to withstand change, even rapid, profound change that alters how business is done forever. These businesses have learned to communicate better, to find new and often better ways of doing things, to work together to solve real problems.

Over the past three years, we’ve told countless stories about companies and nonprofits and how they battled through COVID. They are all different, but there are many similarities. Mostly, they involve people looking at a very difficult situation and simply getting creative.

They couldn’t do things the way they always did them, so they had to find other ways. They had to dig deep, overcome adversity, and create solutions. That’s what being in crisis mode — which is what colleges, hospitals, and, yes, many other kinds of businesses were in for at least two full years — is all about.

The challenge, and the opportunity, for businesses now is to continue to apply those lessons and maintain that spirit of problem solving and finding new ways of doing things even when the pandemic is essentially over. And from what we’ve observed, there seems to be a good bit of this going on.

Companies are not going back to the way they did things, because that doesn’t make sense anymore — be it with regard to technology, remote work, hours of doing business, recruiting talent from outside the 413 … all of these things and more. Instead, they are shedding that ‘this is how we’ve done it, so this is how we’ll continue to do it’ mentality.

And they are certainly the better for it.

Looking back, this is what the most successful businesses came away with from the pandemic — an understanding of not just how imaginative and resourceful they can be, but of how imaginative and resourceful they must continue to be moving forward.

 

Opinion

Editorial

 

Gov. Maura Healey presented her first budget a few weeks back, and it contains some proposals that could help the state navigate its way out of an ongoing workforce crisis.

Chief among them is something called MassReconnect, which would fund free community-college certificates and degrees to Commonwealth residents who are 25 years and older and have not yet earned a college degree.

Based on initiatives in Michigan and Tennessee, MassReconnect actually goes further than those programs by covering more than just tuition; it also covers mandatory fees, books, and various support services. It is designed to remove barriers to getting the college degree that is needed to succeed in most jobs today, and it holds significant promise to do just that.

So do some of Healey’s other proposed investments in higher education, including a 3% increase in public college and university base spending, as well as $59 million to stabilize tuition and fees at the University of Massachusetts and other public institutions.

But it is free community college that is getting the most attention, and rightfully so. In fact, Senate President Karen Spilka has been working on legislation to achieve just that, saying that reducing the cost of getting a degree will help close equity gaps and build a more educated workforce to meet the needs of important industries in Massachusetts..

Indeed, while the bottom-line cost of a community-college education is much lower than at four-year schools, it is still a burden to many and a roadblock when it comes to attaining not just a job, but a career. In that sense, this proposal could open doors to individuals who have seen them closed for one reason or another, while holding considerable potential to bolster the state’s 15 community colleges and the state’s economy as a whole.

Indeed, the Commonwealth’s community colleges, long considered a key component in any region’s economic-development strategy, and especially here in Western Mass., have been struggling of late, and for many reasons.

Smaller high-school graduating classes are just one of them. A strong job market has traditionally had the effect of impacting enrollment at community colleges — they thrived during the Great Recession, for example — and that pattern has held for roughly the past decade or so. Meanwhile, the pandemic certainly hasn’t helped.

This region needs its four community colleges — Berkshire Community College, Greenfield Community College, Holyoke Community College, and Springfield Technical Community College — and it needs them to be strong and vibrant if it is to create, and maintain, a strong pipeline of workers coming into fields ranging from healthcare to cannabis to hospitality.

Meanwhile, community college serves as a place to start one’s secondary education. Many graduates of these schools move on to four-year colleges and degrees that lead to a wider range of job, and career, possibilities. But first, students need to begin.

That’s why this proposal holds such potential. It is designed for non-traditional students, those who haven’t started in college, or who have started but haven’t completed, for one reason or another. These are the individuals who hold the most promise for bringing some real relief to the region’s ongoing workforce crisis, one that is impacting businesses in every sector of the economy.

The concept of free community college has its skeptics, and some will wonder where the money will come from and whether the state can afford to do this.

Looking at matters from an economic-development lens, however, one could argue that the state can’t afford not to do it.

 

Opinion

Editorial

 

The numbers are alarming — on many levels.

From July 2021 to July 2022, more than 57,000 more people moved out of the state than into it, one of the highest rates of what is being called ‘domestic outmigration’ in the country. And if you go back to April 2020, the number soars beyond 110,000.

That’s a lot of people who decided they couldn’t make it in Massachusetts anymore, or didn’t want to try. And these numbers should get everyone’s attention, because these departures are not good for individual cities and towns, or for the Commonwealth’s technology-driven economy.

It’s enough of a problem that Gov. Maura Healey made it one of the focal points of her inaugural address last month, stating “this is greatest state in the union, but people are leaving at some of the highest rates in the country — giving up on the Massachusetts story.”

It’s possible that some people are giving up because of the cold (and we don’t even have as much of that as we used to), or the traffic (in the Boston area), or the decidedly liberal nature of the State House, or even the ‘millionare’s tax.’ This might explain why more than 20,000 of those who have left have moved to New Hampshire, where taxes are much lower and elected leaders are much more conservative.

But it seems clear that most are leaving because they simply can’t afford to live here anymore.

That’s especially true in the eastern part of the state, where taxes are sky-high, home prices are through the roof, and other costs, including childcare, are becoming increasingly prohibitive.

“Affordability in Massachusetts has dropped dramatically,” Nadia Evangelou, senior economist for the National Assoc. of Realtors, told the Boston Globe recently.

We have a few thoughts on this problem. First, state leaders need to do something to address the housing problem here. The term ‘affordable housing’ has a shifting definition in Massachusetts and other states where there are plentiful, attractive jobs, but however it is defined, the state simply needs to create more of it. If it doesn’t, more people will leave or, in the case of graduating college students, settle somewhere else.

In the meantime, economic-development leaders in Western Mass. should double down on their efforts to try to convince people that if they want to escape the high prices (if not the cold), they don’t have to leave the state; they just have to look west of Worcester.

Indeed, while some communities in this part of the state are expensive, most are quite reasonable. And there isn’t nearly as much traffic. And the costs of childcare are considerably lower. And with the advent of remote work, you can have all of this and still work for IT and financial-services companies based in Boston or Cambridge.

Those of us Western Mass. know all this, and most people living in Newton, Wellesley, or Lexington know as well, but it wouldn’t hurt for this region to market itself more aggressively, especially in the eastern part of the state.

Doing so would benefit not only the Western Mass. region, where many communities have lost population and professionals of all kinds are needed, but the state as well.

Indeed, until ways can be found to somehow make this state, and especially the Boston area, more affordable, we need to focus on ways to inspire people to move from one end of the state to the other, instead of out of it altogether.

Opinion

Opinion

By Meredith Wise

DEI Initiatives are very much in our conversations. However, the HR Trends 2023 survey by McLean & Co. show that actions on these initiatives have stalled for the second year in a row.

This study highlights human-resources priorities and challenges, comparing current-year results to prior years. In 2021, DEI efforts jumped from eighth place in 2020 to fourth place largely due to national and global conversations and actions around equity and social justice. In 2022, these efforts fell to fifth place, and this year they have dropped to sixth on the HR priority list.

In our work helping companies develop roadmaps for DEI, a handful of key areas are lacking: dedicated time to focus on DEI, leadership support, training, and resources.

According to the study, governance, leadership buy-in, strategic discussions, and data collection are the common roadblocks to moving DEI efforts forward. Actions and planning can refocus your organization’s initiatives.

Leadership: Senior leaders should model DEI behaviors in all their interactions and communications. Training alone will not move your goals along. Moving beyond awareness training to competency learning opportunities will help elevate the support from leadership. The data in the study demonstrated that the 40% of organizations that leverage competency-based training are more likely to be high-performing in DEI compared to those leveraging awareness-based training.

Communications: DEI-related topics and performance should be woven into regular communication cadences from leaders and HR functions. Active communication and discussions about initiatives, actions, and challenges need to happen.

Formal DEI Strategy: Sixty-three percent of respondents indicated they did not have a formal or documented DEI strategy.This percentage has remained stable over the past three years. Policies and practices document how DEI programs will operate in the organization. These policies should address how DEI considerations are integrated, including the employee experience, performance management, recruiting, retention, advancement, compensation, and more.

Data: Understanding that time is at a premium for HR teams and professionals, initiatives in 2023 may best be focused on data collection and analysis. This data will shape strategy, demonstrate gaps and urgency to the organization, and allow for informed decisions on a formal strategy and governance.

There is no one-size-fits-all solution; however, with a combination of leadership support, resources, and a dedicated team, organizations will more likely become high performing versus those without this focus.

According to the study, recruiting is once again the number-one priority on HR professionals’ minds for the third year in a row. Although DEI has fallen further down the list, this work does not exist in a silo — maintaining momentum on DEI efforts will support other priorities, including talent attraction and retention.

It’s also good news that embedding DEI into organizational culture and processes does not require a degree in advanced physics. All that’s needed to operationalize DEI is the right commitment, planning, and structure.

 

Meredith Wise is president of the Employers Assoc. of the NorthEast. This article first appeared on the EANE blog; eane.org

Opinion

Editorial

 

In the fall of 2008, the decision makers at BusinessWest decided the region needed a new recognition program. The magazine had, just a year earlier, introduced the phrase ‘40 Under Forty’ to the local lexicon, a program to recognize the emerging leaders in the 413.

What was needed was a program to recognize … well, everyone.

What the concept really needed was a name, and the chosen brand, Difference Makers, encapsulated everything this was about. There are many ways to make a difference within the community we call home, and this new recognition program was designed to make that clear.

It has certainly done that. Over the years, it has recognized individuals (dozens of them), as well as nonprofits and institutions ranging from the Holyoke Merry-Go-Round to the region’s four community colleges. Each year, there are new stories to convey all the ways there are to make a difference — and inspire others to find their own way.

And the Difference Makers class of 2023 continues that tradition. These inspiring stories share similarities in that they involve individuals and nonprofits committed to helping others, but they are all different:

• Nate Costa, president of the Springfield Thunderbirds, is making a difference not just by making hockey part of the fabric of the region — again — but because of the way he has made this team an economic engine, a supporter of local nonprofits, and a pivotal component of ongoing efforts to revitalize downtown Springfield.

• Steve and Jean Graham make a difference on many levels — as employers, as philanthropists who turned the long-vacant train depot in the center of East Longmeadow into a destination where families can gather and enjoy ice cream and much more, and, in Steve’s case, as a wrestling coach and promoter of the sport who has helped young people across the region absorb the many lessons and benefits from getting on the mat.

• Helix Human Services, formerly the Children’s Study Home, is the oldest social-service agency in the region, tracing its roots back to 1865, when it was known as the Springfield Home for Friendless Women and Childrencaring for destitute women and children orphaned by the Civil War. The mission has changed over the years, and the name changed just last month. But its ability to make a difference in the lives of children and families remains a constant.

• Burns Maxey has long been a believer in the transformative power of the arts, and her volunteer efforts leading the board of CitySpace in Easthampton comprise the most recent, and most exciting, example. The rehabilitation of Old Town Hall into an arts and performance space not only renovates a historic building, but promises to spur economic development and create long-term affordability and accessibility for artists.

• Claudia Pazmany and Gabrielle Gould share an office in downtown Amherst, leading the Amherst Area Chamber of Commerce and the Amherst Business Improvement District, respectively. Individually, but especially as a team, they have helped this college town find its way through the darkest of days during the pandemic, and continue to work together in many ways to put this community on the map as a place where businesses can thrive.

• Gary Rome was recently named Auto Dealer of the Year by TIME magazine. You don’t get to take home that hardware simply by selling a lot of cars — although that certainly helps. You earn that honor by selling a lot of cars and by being a force in the community. And he is certainly that, both as a philanthropist and by involving his dealerships and employees in causes ranging from the Ronald McDonald House to the Jimmy Fund to Rays of Hope.

• Sports are more than fun and games. They teach important lessons about teamwork and overcoming adversity. They also build character and give people young and old something to look forward to. In that spirit, the organization known as Springfield Ballers continues to make a difference in the way it helps young people get in the game — and get a leg up in life.

• Finally, Henry Thomas has racked up a half-century of difference-making efforts leading the Urban League of Springfield, from its many education and youth-development initiatives to programs ranging from workforce development to productive-aging outreaches to community support, in many forms. Thomas said he’s optimistic that the younger generations will continue to make a similarly powerful difference in their communities and beyond. So are we.

 

Opinion

Opinion

By John Henderson

Over the past three years, organizations have learned how to be more agile and nimble to survive the pandemic. With each passing phase of the pandemic, leaders needed to learn how to be ‘in the moment.’ Successful leaders are the ones who are very self-aware of their behaviors and actions in the workplace and how they impact those they lead and those they work for. Self-aware leaders understand their strengths, shortcomings, abilities, and limitations.

As I have read many lists of what skills and attributes a leader needs to be successful, the lists haven’t changed drastically from year to year:

• Great leaders help their employees grow. They are effective in developing, delegating, and directing their employees. They recognize what each individual needs to be successful and know how to adapt to help each person grow.

• They make their team feel valued. Leaders who include, not exclude, their direct reports in decision making when appropriate show they value and care for the employee. When employees feel valued, they have a sense that they belong on the team and in the organization. A sense of belonging is the ‘B’ in DEIB. Diversity is representation, equity is recognizing, inclusion is action, and belonging is a feeling.

• They are empathetic while holding people accountable. Leaders need to be skilled at finding the right balance between empathy and accountability. Learning to relate to others with understanding and empathy is crucial, and so is being able to maintain standards of accountability where business still gets done.

• They prioritize — every day. Great leaders get things done, and they get the most important things done first. Understanding the difference between what is urgent and what is merely important is a sign of a good leader. Managing your time and the time of your employees will make a more successful and enjoyable workplace.

I am always honored to be asked to help a team in their professional development. It’s an amazing feeling when you hear them sharing their own insights and challenges to leading people. I know that, when they return to their workplace, they will focus on being in the moment to lead people for success.

 

John Henderson is director of Learning & Development at the Employers Assoc. of the NorthEast. This article first appeared on the EANE blog; eane.org

Opinion

Editorial

 

To say that the still-emerging cannabis sector has had a profound impact on the local economy, and the local landscape, would be a huge understatement.

Indeed, this sector, now just over six years old in the Commonwealth, has brought much-needed revenue to area cities and towns, several hundred new jobs, and new life to dormant or underperforming properties ranging from old mills in Holyoke and Easthampton to the Springfield Newspapers building.

No one really knew just what to expect when this new business took off, but few could have expected this kind of impact.

And while nothing was easy for anyone getting into this sector — there are steep costs and a mountain of regulations to meet — it has been, for the most part, a ticket to success.

That’s has been.

As the stories make clear, the cannabis sector has already entered a new and exponentially more difficult phase of its existence. Competition is growing, both in this region and in neighboring states; prices are coming down; margins are becoming ever-more thin; and profitability is becoming more difficult.

To make a long story short, the laws of supply of demand are starting to catch up with this sector.

In the beginning, meaning just a few years ago, there was huge demand and not nearly as much supply as there is now. We can all recall the long lines of people around those first dispensaries that opened in this region.

It was these lines that hinted at just how lucrative this business could be, and they helped lead entrepreneurs with capital and a sense of adventure to stake a claim during what some came to call a ‘green rush.’

What these entrepreneurs are realizing, and most of them realized it long ago, is that there is a limit when it comes to just how big this pie can become. And as more people want a slice … well, the slices will get smaller and smaller.

In this environment, communities — smart ones, anyway — will take steps to limit the number of licenses, thus enabling those operating at least a fighting chance to succeed. Meanwhile, individual business owners will have to focus on quality, customer service, branding, and, overall, separating themselves from the competition and finding what it will take to survive in a changing, more competitive environment.

In that respect, they will have to be like business owners in every sector where the consumers have choices and exercise their right to choose.

History has shown that, in situations like this, it becomes a matter of survival of the fittest. And it will be the same with this sector, which has changed the landscape in all kinds of ways and continues to do so.

Cannabis has been a game changer for this region and this state, but now, the cannabis game itself is changing. It will be interesting to watch as the new chapter in this intriguing story unfolds.

Opinion

Opinion

By Valerie Harlow

We’re all facing many types of disruption from ongoing organizational transformation, new approaches on how work is done, economic uncertainty, and political discourse. Maybe, as an employer, you are seeing and hearing things like louder complaints about changes, indifference and disengagement with work and projects, burnout, resistance, negativity, etc.

Change fatigue is not something to discount or think it will just take care of itself. It has a huge impact on attrition, which will impact your bottom line. Gartner for HR lists in its “Top 5 Priorities for HR Leaders in 2023” that 43% of employees who experience above-average change fatigue intend on staying, compared to 74% who have low change fatigue.

That 31% difference could be a big cost to an organization — not just the bottom line, but also the impact on engagement, productivity, culture, and more.

What can leaders do about it? Focus on moving toward an open-source change strategy and away from the traditional top-down ‘cascading’ approach. Open-source change strategies involve employees throughout the process. It’s not about just telling employees what is happening or what will happen. Instead, it’s involving them from the beginning. They help co-create and are active participants in identifying, making, and crafting change decisions and outcomes.

In other words, employees own the change planning process. From there, they can develop individual or team change-implementation plans. Communication becomes an open conversation rather than a constant marketing message of the change and its benefits.

From an organizational perspective, it’s also important to have a pulse on the amount, size, and significance of change that is happening or being planned in the organization. This can help to ensure employees are able to participate early on, and it helps the overall organization mitigate any change overload or manage changes that really are not aligned strategically. This can also prevent change fatigue.

Change is constant and necessary to bring about innovation, creativity, and long-term growth and results. Ensuring that your employees don’t burn out or become change-fatigued is an important leadership responsibility.

 

Valerie Harlow is a learing advisor and facilitator at the Employers Assoc. of the NorthEast. This article first appeared on the EANE blog; eane.org

Opinion

Editorial

 

As he talked with BusinessWest recently about the prospects for the region in 2023 and beyond, Rick Sullivan, president and CEO of the Western Massachusetts Economic Development Council, stressed the need for creation of a growth strategy for Western Mass.

And he’s right. A region that has become notorious, if that’s the right word, for its lack of growth over the past several decades needs a strategy for bringing more jobs, more businesses, and more vibrancy to the 413.

What goes into such a strategy? Many different things, but it starts with identifying areas where a region can grow and then putting specific strategies in place for making it happen. After all, growth doesn’t occur in a vacuum — it happens where there are opportunities, be it through developable land, location, a large and talented workforce, comparatively lower costs of doing business, an existing infrastructure and critical mass of businesses in specific sectors, a high quality of life, and … did we mention a talented workforce?

These elements have led to profound growth in areas ranging from Silicon Valley to the Research Triangle in North Carolina; from Cambridge to countless towns in Mexico.

The region has several of these attributes, including quality of life, a comparatively lower cost of living (for now, anyway); some available land; a solid workforce trained for some specific sectors, especially manufacturing; a location that provides easy access to Boston, New York, and other major cities; and emerging sectors such as cybersecurity, green energy, and even so-called water technology.

But is this region ready to grow? Can it accommodate more businesses and provide them with the workers they need?

That is a harder question to answer. On the surface, it would seem that, based on the fact that almost every business in every sector, especially healthcare, is struggling to find good help, the answer is ‘no.’ But throughout history, regions have found that, if you create jobs, people will come to that area.

Moving forward, the region needs to take some steps to enable growth to happen. It needs to build its workforce by keeping more young people here and prompting more young people to come here. To do that, there must be jobs, as in good jobs, and places to live. Right now, the region doesn’t have enough of either, which is a problem.

But while creating jobs is important in this new age, the jobs don’t necessarily have to be in the 413. With the advent of remote work, the jobs can be in New York, Boston, or elsewhere, and people can live here.

Either way, this region will need more housing, specifically affordable housing. It will also need a larger and more skilled workforce, which means more training programs and better utilization of one of the region’s best and perhaps least-appreciated assets — its four community colleges.

Meanwhile — and we know you’ve heard this before — it needs to do a better job of telling its story and marketing itself to businesses in other regions of this state and well beyond.

None of this is new, really. The region has known it needs to take these steps and others for years, if not decades now. What would help would be to formalize all this, put a plan together, and take steps to implement it.

Because growth doesn’t happen by accident.

Opinion

Opinion

By MissionSquare Research Institute

 

State and local governments, along with other public-service organizations, faced yet another challenging year. Recent research by MissionSquare Research Institute highlights key strategies to become public-service employers of choice in 2023.

1. Communicate the full value of benefits. The wages advertised for a position represent only a small portion of the full value of a job’s financial and other benefits. Public-service jobs often include more than traditional benefits like health insurance, pensions, and deferred compensation. Benefits also can include paid leave, life insurance, flexible scheduling, and student loan or housing assistance, not to mention greater job stability in the public sector.

2. Customize recruitment appeals. Diversity, equity, and inclusion (DEI) programs are important to many jurisdictions’ recruitment and retention efforts. Each position’s recruitment plan may include new audiences, active partnerships with outside agencies, and outreach that communicates in ways that best resonate with audiences. Tailor campaigns to appeal to candidates with different benefit focuses depending on their life stages or economic circumstances.

3. Maintain retirement plan funding. While 2021 data showed steady funding for retirement plans, 2022 brought significant economic volatility impacting individual finances and worker anxiety. The first mission for plan sponsors is to weather volatility and commit to maintaining actuarially determined contributions. Full funding of retirement plans supports the dual goals of long-term fiscal stability and leveraging retirement plans to serve as effective workforce recruitment and retention tools.

4. Restructure the workforce. The recession and Great Resignation have been significant disrupters to the public workforce status quo, offering opportunities to rethink future staffing models. Workforce restructurings anticipated in 2023 and beyond stem not only from the pandemic and economic changes; they are also tied to evolving technologies touching every field from customer service to accounting to transportation. And while automation may not fully replace certain jobs, it is certain to contribute to job restructurings, the need to update job descriptions, and the consideration of part-time or temporary staffing models.

5. Take a holistic view. The pandemic normalized the idea that it is okay for workers not to be OK. Now, there’s a focus on worker mental health and burnout as real concerns that employers must take seriously. And as persistent inflation leads to consideration of compensation changes, it will no longer be enough to point to cost-of-living adjustments. Rather, employers should lean into difficult conversations with team members about their financial stress, workload, health, or childcare issues.

6. Prioritize data-driven decision making. The Institute’s recent DEI survey found a majority of governments identified workforce DEI as a priority, yet about a quarter are not tracking DEI results. Institute research also found 85% of governments are performing exit interviews, but just 37% are performing employee-satisfaction surveys, while only 11% are conducting stay interviews. Public-service workforce management cannot be viewed as something that is only managed at budget time or at the end of a worker’s career. Instead, it requires timely analysis of recruitment results, regular check-ins with existing staff, and strategic action on the data collected to avoid preventable staffing or retention problems.

Opinion

Opinion

By Rick Sullivan

Over the past decade, the city of Springfield has made many advancements towards the goal of job formation and opportunity. We have continued the trend of job development, now with an added focus on technology. In an effort to bring the Pioneer Valley’s largest city into the forefront of the cyber realm, the Western Massachusetts Economic Development Council (EDC) has been facilitating the development of this industry over the years, which has successfully led to a new, on-the-ground investment project, now spearheaded by Springfield Technical Community College (STCC), with an emphasis on careers in technology.

Located at Union Station directly in downtown, this state-of-the-art technology center will offer education and hands-on job training to individuals looking to seek careers in the tech field. This initiative provides an opportunity to grow and develop a workforce that will ensure long-term job stability and meet the ever-growing cyber needs of community businesses.

Four components will drive this project and allow the community at large to not only benefit, but contribute to its success in meaningful ways:

• Educational offerings: Colleges and universities in the region such as STCC, Bay Path University, UMass Amherst, Western New England University, Elms College, and Springfield College will provide training opportunities to students, leading to jobs in the future.

• Municipality involvement: Technology experts are always in demand and rarely available within governmental sectors. This program will provide access to trained and skilled individuals, ready for hire.

• Military support: Westover and Barnes Air Force bases have already expressed interest in being able to train their workforce in the ever-growing field of technology. Both employers plan to support and hire from within the program.

• Small-business benefits: Manufacturing and other sectors are constantly seeking individuals with cyber certification. This new center will provide the much-needed resources to bring cutting-edge technologies to local businesses.

This project has significant state financial backing, having just received its first $1.5 million in grant funding. The design stage of the project has begun, and the center is slated to be open and accepting participants during the fall of 2023. This center is an essential economic-development strategy to modernize and innovate the business infrastructure. We expect to see substantial growth in the cyber-industry arena, benefiting the financial and economic vitality of the region.

For more information on this project and its progress, visit www.westernmassedc.com.

 

Rick Sullivan is president and CEO of the Western Massachusetts Economic Development Council.

 

Opinion

Editorial

 

As we turn the page on 2022 and look ahead to a year filled with question marks, those of us at BusinessWest offer up some thoughts on what we’d like to see in the year ahead.

Some wishes would fall in the category of ‘obvious’ — a slowing of inflation, fewer and less dramatic interest-rate hikes (how about none at all?), improvement on the workforce front, and some real movement on job growth — while others might be less obvious. Here’s a short list:

 

Less Whitewater

The past three years have been a long, grueling grind for area businesses, large and small. They have had to cope with COVID, a workforce crisis, supply-chain issues, dramatic price increases, recession fears, waning consumer confidence, a microchip shortage, incessant employment-law challenges, cybersecurity issues, the various challenges of remote work, early retirement among Baby Boomers … the list doesn’t seem to end, and we certainly forgot a few.

The region’s business community could use a break, a breather, some real ‘party like its 2019’ normalcy, not the new normal. Let’s hope some is coming in 2023.

 

A More Impactful MGM Springfield

Let’s start by saying the casino complex on Main Street has had to deal with everything on the list above, just like everyone else. So it has certainly not had an easy ride since the parade that marked its grand opening in late August 2018. That said, few if any would say that MGM Springfield has had anything close to the kind of economic impact we were all hoping for, if not expecting, when it was blueprinted and then built.

Yes, it has had a stake in several meaningful initiatives, like the project to revitalize the old Court Square Hotel. But, overall, gaming revenues are not what were projected, and the same can be said for vibrancy in the casino area, the list of things to do at the complex, meetings and conventions, and impact. We’ve said it before, and it bears repeating … there are many days when, if you didn’t know there was a casino on Main Street, you wouldn’t know there was a casino on Main Street. This needs to change, and hopefully we’ll see some progress in 2023. Maybe sports betting will help.

 

Continued Growth of the Entrepreneurship Ecosystem

This has been one of the better economic-development stories of the past several years, and the region needs to continue and build upon its efforts to encourage entrepreneurship. As the immense competition for manufacturers and other kinds of businesses, and the jobs they create, only increases, perhaps the most realistic opportunities for growth in this region are of the organic kind. Progress in this fashion comes slowly and, in most cases, undramatically. But we have to continue to plant seeds.

 

Relief on the Workforce Front

We’re not sure if or how it can happen, but the area’s employers need some relief from the crushing workforce crisis. As the stories that begin on page 13 clearly show, workforce is the issue that is keeping business owners and managers up at night. Worse, it’s keeping many businesses from reaching their full potential and realize some of the opportunities that are coming their way.

The region and the state cannot simply wave a wand and bring thousands of people into the workforce. But what they can do is continue and accelerate the work to make this state more attractive, not just for businesses, but for the people who will work at them, by creating more affordable housing and taking other steps to bring people here instead of compelling them to look or move elsewhere to find a job, start a career, or write the next chapter.

Opinion

Editorial

 

Springfield officials went public recently with their frustration with MGM and what they consider to be poor performance when it comes to everything that was promised to the city and the region by the gaming giant.

It is their hope that these calls will spur some action to bring the operation on Main Street much closer to what was promised in terms of hiring projections, restaurants and the hours they’re open, vacant facilities and storefronts, and more.

While we believe these calls — and they are both literal and figurative in nature — should have come months ago because the problems are not exactly recent, we’re glad they are finally being made.

Indeed, what we’re seeing on Main Street is certainly not what was first promised going back nearly eight years ago when MGM was in contention for the sole Western Mass. casino license. And while the pandemic and the ongoing workforce crisis has certainly made keeping those promises much more difficult, MGM has an obligation to Springfield and this region to do better and do more.

Let’s start with what was promised. And let’s put aside hiring projections for a moment because, like gaming revenues, these numbers were always overly optimistic and probably not to be believed anyway.

What was promised was a first-class, inside-out casino with slots, table games, restaurants, shops, and things to do — an experience for those who ventured to the complex on Main Street. Four years and five months after the doors opened to great fanfare, the experience is far from what was promised or anticipated.

Some of the shops, including the Kringle Candle Emporium located in a church that was famously moved to make way for the casino, have closed, and no replacements have been found. The Chandler Steakhouse is open only on weekends, as are the bowling alleys. Meanwhile, the Main Street entrance to the casino has been closed most of the time, making this far less the inside-out facility that was promised.

As for hiring, particularly the hiring of certain segments of the population, from women to minorities, MGM has been lagging behind what was promised here as well.

Granted, the landscape has changed considerably since MGM opened its doors in late August 2018. The pandemic forced the facility to close for several months, and when it did reopen, there were a host of new conditions that had to be met. Meanwhile, the workforce landscape has changed considerably as well, and the broad hospitality sector has been especially hard hit; there are many restaurants that are now closed a few days a week, and many have had to cut back on what they can offer.

Still, MGM can do better — and it must do better. City officials are a little late with their list of complaints and calls for improvements, but they are certainly right to demand improvement from the casino giant. MGM Springfield was supposed to be a game changer for the city and region, and thus far it has not lived up to those expectations.

The city must do more than demand meetings with MGM’s CEO. They need to demand accountability and stay on the casino operators until they bring this operation far closer to what was promised than what we can see — and not see — today.

Opinion

Editorial

 

As the look-back story reveals, there were many important and intriguing stories that unfolded in 2002 — everything from the maturation and continued evolution of the cannabis industry to the reopening of the hotel in the Tower Square complex; from the long-awaited start to work at Court Square in Springfield to the Thunderbirds’ exciting run to the playoffs.

And, of course, there was the economy and rising inflation and skyrocketing interest rates — more challenges for already-challenged businesses of all sizes and in every sector.

But easily the biggest story of 2022 — and it is almost certain to be the biggest story of 2023 — involves the workforce issues facing area employers.

It was in 2022 that it became crystal clear that this issue is not a temporary glitch, another side effect of COVID, a problem created by the federal government making it way too easy for people to collect unemployment and not have to work.

No, it was in 2022 that we came to accept, or should have come to accept, that this problem has very deep roots and needs the full attention of everyone involved — from employers to economic-development agencies to state officials who set tax rates and ultimately determine how expensive it is to do business in this state.

Indeed, this past year, we saw a continuation of the issues we saw in 2021: Baby Boomers retiring, in some cases well before they get to 65, let alone 67; others who are not so old simply staying on the sidelines (how, we’re not exactly sure) and opting not to work certain jobs, especially those at the lower end of the pay scale; employees showing far less loyalty than they have historically and instead displaying a willingness to move on to something they know or perceive to be better; and job candidates accepting a position and then simply not showing up on their start date because they found something else in in the interim.

All this had an impact in 2021, and in 2022 there was even more of the same: healthcare facilities with long lists of open positions; hospitals paying huge amounts for travel nurses because they can’t find enough people to take full-time positions; restaurants forced to close more days of the week because they don’t have enough help; banks unable to fill key positions, even after they widened the search beyond the 413, something they can do thanks to remote work; individual businesses and entire sectors responding by increasing pay rates and benefits, even as they struggle to make ends meet; and businesses of all kinds saying simply, ‘we can’t find the help we need.’

This was the story in 2022, and, from all we can gather, there are simply no signs of improvement on the horizon. What is clear is that, in the years to come, finding this help will be an ongoing challenge, one for which there are no easy answers. Stakeholders will simply have to do everything they can to make this state an attractive place in which to do business and work, and to attract and retain as much talent as we can.

Failure to do so will have real consequences on the local economy and our collective ability to simply do business.

This is why, as we said, this isn’t just a top news story. It’s a problem that requires our full attention.

 

Opinion

Editorial

 

Flashing back almost three years ago to those early and very difficult days of the pandemic — yes, it seems like forever ago now — we were writing about how everyone was looking forward to the day when things would return to the way they were, meaning late 2019.

It was probably by the end of that year, and certainly by the middle of 2021, that everyone in business realized that we would not be returning to the way things were. In many cases, it’s because that simply wasn’t possible. But in most cases, it’s because we simply didn’t want to.

Indeed, we had learned new, different, and, in many ways, better and more efficient ways of doing things. This applies to everything from Zoom meetings with clients instead of seeing them in person to having homebuyers fill out mortgage applications online, to having many employees — the ones without direct contact with customers — working remotely.

It’s been a learning process, and it has continued even as the pandemic has waned in many respects, and other challenges have emerged, such as supply-chain issues and the workforce crisis. These issues have prompted companies to become smarter with everything from what and how much to order to what kinds of clients and projects to take on, to how and when to staff an office.

The learning continued in 2022, another very challenging year for businesses, who are due for one that isn’t. This past year brought us sky-high inflation, more shortages of needed products, ‘quiet quitting,’ more retirements among Baby Boomers, more ghosting when it came to job interviews and people showing up for the first day of work, and more frustration when it came to just filling open positions.

All this has led to adjustments and, as we noted earlier, conscious decisions not to go back to the way things were in 2019.

Many restaurants, for example, have been forced to reduce the number of days they are open due to shortages of help. In many cases, they’ve learned that this helps with retention of existing employees, improves morale, lessens burnout … and all without sharp, if any, overall drops in revenue and profits.

Meanwhile, many banquet halls and meeting venues have learned that less can sometimes mean more. Some are closing for the slow months of the year, and all of them are becoming more selective when it comes to which events they take on, choosing those with better margins and more profitability and foregoing those that are less so.

The result is that, while overall revenues are down in some cases, profitability is up. Hotels, plagued by staffing shortages, were simply not able to clean rooms as often during the months after they were allowed to reopen. Now, such policies have, in some establishments, become the new norm, enabling facilities to improve profits even while serving fewer guests.

Meanwhile, businesses across virtually all sectors have found benefits to not having everyone working on-site. Some have been able to reduce their overall space requirements, while nearly every business with remote-work or hybrid-work policies have found it easier to hire and retain employees and increase the talent pool by extending opportunities to those living outside the 413, or even the East Coast.

Yes, 2022 has been another ultra-challenging year for businesses of all sizes and in all sectors of the economy. But it’s also been another year to learn, adapt, and, in many cases, do things better and more profitably.

We haven’t gone ‘back to the way things were.’ And in many respects, that’s a good thing.

Opinion

Opinion

By Allison Ebner

 

I get it. There is a lot on the plates of HR professionals and leaders in today’s organizations. From managing the continual COVID issues and absences to creating a sustainable compensation program to managing basic civility and respect in our organizations — the challenges just keep coming. But what if there was a culture and retention trick or ‘hack’ that we can use to help us build employee engagement, manage expectations, and help us build a high-performance team? Let’s take a cue from the neuroscientists that study human behavior for a living.

More specifically, they research motivation and what drives people to think and behave in a certain way. This research allows us to ‘peek under the hood’ of the human brain and help us understand how to pull the right levers that influence the behavior of our employees. Imagine the things we can accomplish if we could get everyone behaving the way we want them to!

So, what’s the key to unlocking the mystery? It turns out that why we work determines how well we work. Let that sink in for a minute. In the 1980s, professors Edward Deci and Richard Ryan from the University of Rochester concluded that there are six main reasons why people work.

Lindsay McGreggor and Neel Doshi adapted that thought process for the modern workplace in their book Primed to Perform: How to Build the Highest Performing Cultures Through the Science of Motivation. In fact, they break the six reasons into the following: play, purpose, potential, emotions, economics, and inertia or apathy. The first three of these motives tend to increase and enhance performance, while the other three motives hurt performance. They even have a name for all of this: ToMo, which stands for total motivation.

Their theory talks about adaptive performance as an extension of tactical performance. Tactical performance is about whether you can build the widget, write the code, or do the transactional thing. Adaptive performance is about asking people to transcend their knowledge and skills and adapt to a changing situation to achieve an outcome.

And here’s why this is important: the tools we’ve been using to motivate people don’t work anymore. You’re all seeing this in your own organizations, right? Aggressive and bottom-line-only-focused managers and leaders are actually driving people out of organizations in huge numbers. If we want to change performance outcomes, we’ll need to find a way to optimize the purpose, play, and potential ToMo in our employees.

What are some of the ways you can optimize the right ToMo in your organization? Here are just a few: well-designed roles and job descriptions, offering individual career ladders and paths, creating a sense of community and transparency, developing leaders who balance accountability and empathy, and redesigning your feedback and performance-management processes.

 

Allison Ebner is director of Membership & Partnerships at the Employers Assoc. of the NorthEast. This article first appeared on the EANE blog; eane.org

Opinion

Editorial

 

Just about all the dust has settled from this November’s election — finally, and thankfully. And now is the time for analysis.

And while much of the focus is on the national scene and what the results from this midterm election mean moving forward, what happened in the Bay State, where there was no suspense, is also intriguing and worthy of note.

In short, it was a milestone day for women — and the state itself.

Indeed, women won five of the six state-wide seats up for grabs. Maura Healey, the first woman elected governor of the Commonwealth (and the first openly lesbian governor in the U.S., a milestone she shares with Oregon Gov.-elect Tina Kotek), garnered much of the attention, but she was only part of the story.

Healey’s running mate, Salem Mayor Kim Driscoll, was elected lieutenant governor; Deb Goldberg was re-elected treasurer; Andrea Campbell became the first Black person elected attorney general; and Diana DiZoglio was elected auditor.

Longtime state Auditor Bill Galvin was the only man to win statewide office, and he defeated a woman, Rayla Campbell, in doing so.

So what does all this mean? First of all, more women are being elected to these offices because more women are running for these offices, which is a very positive step forward.

Before Tuesday, only nine women had served in the constitutional offices in the state’s history, and that’s largely because comparatively few women had the desire, the wherewithal, the confidence, and, in many cases, the support to seek such offices.

All that has changed in recent years, and we’re seeing it not just with statewide offices, but local offices as well. Michelle Wu became the first woman elected mayor of Boston this past year, and locally, several cities now have women in the corner office, including Easthampton and Pittsfield.

There are many reasons why more women are stepping forward and running for office, including a host of leadership programs, including several locally that encourage individuals to get involved, be active in their cities and towns, and, yes, take leadership roles.

Whatever the reason, getting more women — and more people of color and people with diverse backgrounds — involved in government, on both the local and statewide levels, can only be good for everyone involved because it means that more voices, and different kinds of voices, are being heard.

We’ve seen this in business, of course, and with very positive outcomes. Today, more women are sitting on the boards of major companies and nonprofits, more women are leading companies, and more women are taking leadership positions in realms once dominated by men, including construction, architecture, and even IT, although that is one sector where women are still looking to break through in large numbers.

Someday, perhaps not that far into the future, seeing women take five of the six — or even all six — of the Commonwealth’s constitutional offices won’t even be newsworthy. It’s only newsworthy now because it’s never happened before.

And it’s very positive news indeed, and a huge step forward for Massachusetts and all its residents.

 

Opinion

Opinion

By Cristina Rivera, LICSW

 

The holidays can be a wonderful time of the year. For some, they mean seasonal gatherings and reconnecting with loved ones. For others, however, they can be emotionally and physically challenging, and this is especially true for many who are in recovery from substance use.

Having a plan for self-care and adhering to strategies that keep one healthy are key for all of us in enjoying the annual celebrations fall and winter bring.

I encourage people to not feel pressured to say “yes” to every obligation, whether that means attendance at a social function, family gathering, or work event. Individuals in recovery often know what environments will assist them in maintaining sobriety or allow the space to not use substances. Set boundaries and choose events that support your goals.

If you attend an event where substances may be easily accessible, prepare in advance. What’s your escape strategy if needed? Plan your arrival and departure, whom you will spend time with, and whom you will not. Having your own transportation allows you to leave if you are feeling uncomfortable. Having someone along to chat with helps if you are feeling the need for extra support.

If you opt out of an event, remember that you can still enjoy time with friends and loved ones. Plan to meet where you feel both comfortable and safe in maintaining your recovery goals.

The holidays may also bring feelings of loneliness as well as negative thoughts that could lead to using substances. I stress with my clients the importance of maintaining contact with people who support them in their recovery. This may be a mentor, therapist, friend, or fellow members of a support group — anyone in their life who is a positive influence and supports their sobriety. A supportive network can mean the difference between remaining substance-free or using a substance again.

It is possible to celebrate the holiday season and maintain your personal goals in recovery. Keeping to your routine and seeking support when needed are going to be very important. The gift of life is invaluable, and during the time of giving, the greatest gift to give yourself is decision making that maintains your recovery goals.

 

Cristina Rivera is director of Outpatient Services, Substance Use Disorders at MiraVista Behavioral Health Center in Holyoke.

Opinion

Editorial

 

As Charlie Baker winds down his time as governor of the Commonwealth, it should be clear to all those in Western Mass. that he will be missed in this part of the state.

Since he was first elected eight years ago, and even before he took office a few months later, he made it clear that the 413 would be a priority for him and his administration. And he has followed through on that pledge.

We bring this up because all governors say they are going to represent the entire state and take a keen interest in every community from Fall River to North Adams. But most don’t actually deliver on those promises. Baker has.

And he’s done it by doing more than showing up at the Big E for a creampuff or coming out to distrubute checks and get his picture taken while doing so — although he done that, too. He has actually taken a real interest in what happens out here, and he became visible, and influential, in ways most governors haven’t.

Whether it was listening to a group of entrepreneurs at Valley Venture Mentors — and asking them probing questions about how to take their ventures to the next level — or taking the lead in efforts to make projects like the Court Square Hotel and a new parking garage in downtown Springfield a reality, Baker didn’t just show in up this region, he became a strong advocate for it.

Before we go any further, we do need to note Baker was late, as in very late, in officially signing on to plans for a high-speed rail project that has been proposed, in large part, to help level the playing field between east and west and create more opportunities for those in this part of the state. This hesitancy to fully support the initiative, for whatever reason, certainly slowed the process.

Meanwhile, his administration’s response to the pandemic was more draconian than was necessary, and this deepened the challenge facing businesses of all sizes, but especially smaller ventures and those in the hospitality and tourism industry, one of the foundations of the Western Mass. economy.

That said, Baker made his presence felt in this part of the state, and in many ways made it a full partner in many initiatives here, not just in Springfield, but across the region.

It has been said by some that we have an inferiority complex in this state and that we spend too much time thinking we are slighted, ignored, or both. While there is some truth to that, it has been easy for some governors to talk a good game, but, in the end, pay lip service to the broad region west of Worcester.

Baker succeeded in getting his name on a menu item at the Student Prince restaurant — a bun-less hamburger, to be specific. But far more importantly, he let people in this region know that they not only had a voice, but that their voice was being heard.

We can only hope the state’s next governor can continue that pattern of involvement.

Opinion

Editorial

They cut the ribbon at the new Marriott Springfield Downtown last week.

It was a lavish ceremony that was more than three years in the making. That’s how long it has taken serial entrepreneurs Vid Mitta and Dinesh Patel, owners of Springfield Hospitality, to transform the property in Tower Square, which lost the Marriott flag several years ago amid serious decline, into one of the state’s best hotels west of Boston.

A host of local, state, and national elected officials, area business leaders, and representatives of the Marriott chain turned out to celebrate the transformation of the property and the return of the Marriott flag to Springfield. There were speeches, tours, music from the Springfield Sci-Tech band, and more.

The ceremony marked more than the official ribbon-cutting for the hotel, though. It commemorated a triumph over extreme challenge — this renovation, or re-imagination, of the property was undertaken during the pandemic and thus had to overcome a series of stern challenges — and a raising of the bar, if you will, in Springfield and its downtown.

Indeed, like MGM Springfield before it, the new Marriott sets a new standard for imagination and quality in the city, and it is our hope that it will inspire others to reach higher and think bigger as they contemplate what can be done in Springfield and its downtown.

From the beginning, not just with the hotel but with the larger Tower Square property, Patel and Mitta have thought outside the box — relocating the Greater Springfield YMCA to the property is perhaps the best example — and never settled for ‘good enough’ as they have remade the landmark that opened in the late ’60s and set the tone for a period of building higher and better in the city’s downtown.

It is our hope that, more than 50 years later, the renovated Marriott and Tower Square complex can have a similar impact.

Indeed, while there has been some real progress in downtown Springfield over the past several years with MGM Springfield, the renovation of the former Court Square Hotel (still ongoing), the construction of a new parking garage (set to begin), and other initiatives, many other properties remain vacant or very much underutilized.

This is especially true farther south on Main Street in the area across from the MGM complex. But there are other properties as well that are awaiting new life.

The Marriott project, and the larger Tower Square initiative, have shown what can be done. They’ve shown what’s possible when people are willing to commit to Springfield and, as we said, think big. It is our hope, and expectation, that it will be a big success from a business perspective as well.

It is also our hope that this project, and some of the others now taking shape, like Court Square, will inspire other developers to look at Springfield as a city worth investing in.

All this, in addition to a grand new hotel, is what people were celebrating at that ribbon cutting.

 

Opinion

Editorial

 

In 2018, BusinessWest launched a new recognition program, one what would recognize the outstanding accomplishments of women across this region and tell stories that might otherwise go untold.

This new program, this new honor, needed a name. After many options were considered, ‘Woman of Impact’ was chosen because, while success in business is certainly a consideration, there are many other ways to make a difference in this community, and we wanted to show that.

Over the first four years of this program, we have done that just, and this pattern continues with the class of 2022 — a very diverse group of eight women who have given back, and changed lives, in many different ways: by taking their business or nonprofit to new levels of success; by serving as a role model to others, but especially women and girls; by mentoring others and helping them find direction and purpose in their lives; by persevering through adversity; by doing, well … all of the above.

As the stories will show, these are indeed, Women of Impact. They are:

Latoya Bosworth, who, through her work with MassHumanities, her coaching of professionals, her mentoring of young people, her efforts to promote breast health and the importance of mammograms, and much, much more, helps others “transcend limits and transform lives,” as she likes to say;

• Sister Mary Caritas, the 99-year-old leader and inspiration to generations of residents of this region. She has led hospitals, served on countless boards, and even led the effort to end the odor problems at Bondi’s Island. But mostly, she has shown others the value of getting involved and the power of perseverance;

• Jodi Falk, who has been on public assistance for a short time in her life and knows what food insecurity is all about. And that’s one of many chapters in her life that has enabled her to take the reins of the nonprofit Rachel’s Table, broaden its mission, create new programs, and meet the needs of more people in Western Mass. She is an innovator, a motivator, and a true leader;

Anika Lopes, an internationally recognized milliner (or hat maker) who returned to her ancestral home of Amherst three years ago and set about bringing its neglected history — particularly the history of the Black and indigenous people who shaped it — into the light, and lauched a foundation to help provide today’s BIPOC communities with opportunities for success;

Laurie Raymaakers, who knows that success in business does not come easy, but through hard work, sacrifice, and finding ways to make it through the difficult days that inevitably come. Her story brings all this home in a compelling way while also showing that there are many ways to touch people’s lives and impact the community we call home;

• Hilda Roqué, who came to Holyoke from Puerto Rico at age 14, far from home and with no sense of belonging. Her role as executive director of Nuestras Raíces comes with many responsibilities, including its mission to connect people to their roots through agriculture. But beyond that, she is committed to seeing that those arriving today, and in the years to come, are not made to feel as she was;

• Ashley Sullivan, who, even as she succeeded in college and in her early career in engineering, often felt inadequate for the task. Her achievements, capped by earning the presidency of her firm after two decades, has instilled in her a desire to inspire and support young engineers, especially young women, with not just opportunity, but confidence; and

• Aelan Tierney, who told BusinessWest that “architecture impacts every aspect of our life. If you’re in a good space, you do and feel good, and if you’re in a bad space, it can make your life difficult. I like how architecture makes an impact on people.” She has indeed made an impact with more than her architecture. She’s also a leader in her business and in the community, and she’s a true role model.

Opinion

Opinion

By Valerie Boudreau

 

It seems like people are talking at each other more than listening to each other these days. Think about how many emails, text messages, voice mails, and other interruptive, one-way communications we send and receive — there’s a lot more talking than active listening going on.

The ability to listen effectively is not only a critical communication skill, but also a strong leadership skill. Active listening allows employees, customers, and co-workers to feel that their ideas, thoughts and perspectives are heard, accepted, and understood.

To become a better listener, you need to understand what is involved in effective communication and develop the techniques to sit quietly and listen — a feat of true discipline and self-control! You must ignore your own needs and focus solely on the person speaking. Here are a few keys to active listening:

• Focus on the person and the message. Focus your entire attention on the speaker, and listen without judging or trying to come back with a response before they’re halfway through speaking. Look at the speaker’s body language in addition to their words.

• Communicate your attention. Use your body language and gestures to let the speaker know you are locked into what they’re saying. Face them directly and make eye contact. Sit or stand in an open position. Smile and nod occasionally.

• Acknowledge what the person is saying. From time to time, use “uh-huh” or “I see” to indicate you are following what the person is saying. This indicates that you are actively listening and following them, not necessarily that you agree with them.

• Don’t interrupt. Interrupting shows impatience and disrespect, especially if you interrupt with an argument rather than a question. It frustrates the speaker and limits your understanding of the message. Allow the speaker to finish each point before asking questions.

• Build rapport. Engage with the speaker by asking questions or reflecting back what you have heard. For example, say, “what I’m hearing you say is…” or “I’m not sure I understand…” This demonstrates that you are paying attention and will allow you to gain more information.

• Be authentic in your response. Your job as the listener is to gain information, perspective, and understanding. Be candid, open, and honest when responding to the speaker, but do so in a respectful manner. If there is conflict or disagreement, focus your response on the issue rather than the person.

As leaders, to make the best decisions for our organizations, we need as much information and as many different perspectives as possible. Active listening encourages people to proactively share information, ideas, thoughts, and perspectives because they know they will be heard and respected.

 

Valerie Boudreau leads the Learning & Development team at the Employers Assoc. of the NorthEast. This article first appeared on the EANE blog.

Opinion

Editorial

 

The Latino Economic Development Council (LEDC) opened to considerable fanfare last month. And with good reason.

It wasn’t just the new digs in the old Massachusetts Lottery facility on Fort Street that has people excited. It’s the broad and laudable mission, as well as the unique model, that is turning heads, while also providing promise for changing the local business landscape — in all kinds of ways.

The mission — the unofficial mission, anyway — as stated by several of the speakers in attendance at the grand opening, is to transform employees into employers, consumers of products into producers of products, people who work for others into people who work for themselves.

And the model for doing that is indeed quite unique. The agency, which will award microgrants and provides space for meetings and co-working, has, at its core, a team of more two coaches that will provide a wide range of counseling and training that holds the promise of helping people grow their businesses and take them to the next level.

These coaches offer expertise in subjects ranging from finance to human resources; marketing to mental wellness; personal finance to accounting. It is this expertise that can help fledgling businesses create opportunities and avoid some of the problems that turn business ventures into casualties.

As we said, the model is unique. Many of the agencies within the region’s large and growing entrepreneurship ecosystem, such as Valley Venture Mentors and EforAll, provide mentoring and education in specific subjects. But there isn’t a deep bench of people who are in business and can pass on what they know to small-business owners who can benefit from their knowledge and experience.

One of the coaches, Giulberto Amador, president of the Mass 2 Miami Consultant Group and professional-development coach for the LEDC, perfectly summed up the work of the LEDC and why he became a coach when he told BusinessWest, “I want to be able to give back when it comes to development of business and entrepreneurship, teaching those basics, and helping people fine-tune their plans and the steps they need to take to become viable businesses in the community.”

Giving back is a critical component of the entrepreneurship ecosystem, and it’s one of the principles that has enabled this region to make great strides when it comes to encouraging entrepreneurship, getting new businesses off the ground, and, as Amador said, enabling them to remain viable.

While helping individual businesses is the stated goal of the LEDC, its broader ambition, as many speakers stated at the grand opening, is to change the landscape, both figuratively and also quite literally, when it comes to new businesses on Main Street and many other streets in cities and towns across the region, especially new Latino businesses.

After all, this is the fastest-growing segment of the region’s business community, and it possesses enormous growth potential for the years and decades to come, said Andrew Melendez, director of Operations for the agency, noting that what many in that community need is a “leg up,” which can come in many different forms, from capital to that expertise provided by the coaches.

Speaking for just about everyone in the room that night, and everyone involved with the LEDC, Amador told BusinessWest, “if there’s a McDonald’s in the North End of Springfield, I want to see a Latino owner of that McDonald’s. I don’t want to hear people say, ‘let’s go to McDonald’s’ — I want to hear them say, ‘I want to own a McDonald’s.’”

This ambitious agency and its unique model of doing business holds great promise for making those sentiments become reality.

Opinion

Opinion

By Susan Olshuff

 

Feeling the chill in the air? Checking out the golden autumn leaves? Putting the lawn furniture away for the winter? 

As the days get shorter, we might find ourselves thinking about the coming cold months, dreading the chilly bathrooms, worrying about the increasing heating bills, and concerned about the impact on our planet from all the energy we’re using.

Are you ready for what’s coming? Is your home ready?

We know we should really do something to prepare for the coming heating season, but then again, there’s the snowblower that needs to be taken into the shop to be repaired, and the kiddie pool that needs to find its way to the back of the basement or garage, and so much more. We also know that those beautiful golden leaves will soon morph into cold snow.

You may not realize that every time you’ve paid a utility bill over the years, you have been contributing to an energy-efficiency fund that is designated to pay for Mass Save energy-efficiency services that are yours for the taking at no charge. This includes a no-cost energy assessment along with recommendations for how to make changes that will save you energy and money.

Also at no cost, you’ll receive air sealing around those leaky spots that let cold air in, as well as programmable thermostats, water-saving devices, and energy-efficient power strips. You could also receive 75% to 100% off approved insulation. And there are more opportunities, too.

The mayors of both Springfield and West Springfield have declared October to be Energy Efficiency Month. By focusing now on ‘doing the right thing,’ we can reduce our costs this winter and, at the same time, help our cities work toward their climate goals. You can sign up for your no-cost audit at masssave.com/egs.

Energy efficiency is the cheapest, quickest way to meet our energy needs, cut our bills, and reduce harmful pollution. It’s also an economic engine, amassing a U.S. workforce of nearly 2.4 million at the start of this year in manufacturing, installation, construction, and other fields — most of which can’t be outsourced overseas. Energy Efficiency Day is a collaborative effort of more than 1,000 regional and national organizations.

The the colder it gets, the more people will request this assistance, and the wait time for your home energy assessment will lengthen. So don’t wait — act now. Your wallet will thank you, as will future generations.

 

Susan Olshuff is a town liaison and researcher for ener-G-save, a program of the Harold Grinspoon Charitable Foundation LLC.

Opinion

Editorial

 

President Joe Biden famously, and matter-of-factly, announced recently that the pandemic is “over.”

Whether that’s true or not remains to be seen, but what isn’t in question is the fact that, while the pandemic may indeed be a matter for the past tense, businesses large and small continue to face a mountain of challenges, many of them stemming directly or indirectly from the pandemic.

This much was made clear in a recently released MassINC survey that revealed, among other things, that just over half the businesses polled, 53%, are reporting revenues lower than before the pandemic.

Meanwhile, inflation is at a 40-year high, supply-chain issues persist, a labor shortage continues, the Great Resignation is far from over, and now there is apparently a new workforce issue to contend with — so-called ‘quiet quitting,’ whereby employees don’t officially leave their jobs; they just do the bare minimum.

We’re not sure if quiet quitting is a byproduct of the pandemic or not — it’s a relatively new phenomenon, and there is not much data on it — but just about everything else is, from inflation to the supply-chain issues to the persistent problems companies are having with staffing up.

So while it’s good to hear that the pandemic is over — at least in a technical sense; we’re now told that COVID is in the same category as the flu — the ‘normal’ that everyone in the Western Mass. business community was seeking ever since we first heard of COVID seems like it is still a long way off.

Especially with growing talk about a recession, when it will come, how severe it will be — and whether or not we are already in one, which many economists already believe we are, as well as headlines about soaring energy costs and escalation of fighting in Ukraine.

Maybe the biggest issue, though, is the Federal Reserve’s ongoing fight against inflation. The Fed recently raised interest rates again, this time by three-quarters of a point for the third straight time, an aggressive tactic that might — that’s might — bring inflation back down to its 2% goal, but at a potentially high cost when it comes to the economy and the plight of businesses large and small.

Indeed, the tactics used to fight inflation may well tip the economy into a recession and, in the meantime, make it harder for businesses to attain the capital they need to expand, prompting more job cuts; many businesses have already gone from hiring to laying people off. Fed policy makers are projecting that the jobless rate will reach 4.4% by the end of 2023, up from its current level of 3.7%.

Overall, the cure may be worse than the disease, as the nation witnessed 40 years ago, when, to tame inflation, the Fed pushed the country into a protracted recession.

President Biden also said recently that he believes that a “soft landing” is possible for the economy. Perhaps, but many economists are predicting a much harder fall.

That’s not what area business owners want to hear after two and a half long years of battling the pandemic and its many side effects.

Technically speaking, the pandemic is over, but the challenges remain. We said back in March 2020 that the local business community was resilient and up to the challenge. We still believe that, but this resilience is certainly being tested, and the quest for normal — whatever that is — goes on.

Opinion

Opinion

By Mark Adams

 

When it comes to dress codes and attire, companies for years have developed policy standards rooted in conveying a clean, conservative, and/or professional look. In so doing, employees had to conform to a singular vision or appearance. Whether defined expressly or otherwise, hairstyles have been a part of such stereotypes and visions, which has consequently left many minority applicants and/or employees on the sidelines when it came to being hired or promoted into certain positions despite being otherwise qualified to perform those roles.

Enter the CROWN Act legislation. CROWN is short for Creating a Respectful and Open World for Natural Hair and is designed to break down some of the stereotypical barriers that certain minority groups were facing when being considered for employment.

To date, 17 states have adopted CROWN Act legislation, with Massachusetts being the latest to sign such measures into law. Other states include California, Colorado, Connecticut, Delaware, Illinois, Maine, Maryland, Nebraska, Nevada, New Jersey, New Mexico, New York, Oregon, Tennessee, Virginia, and Washington. Federally, Congress has contemplated a CROWN Act measure; this measure has been referred to the Senate for further consideration.

What is its significance? For states that have adopted these measures, it makes it unlawful to discriminate based on “natural or protective hairstyles.” Examples of these hairstyles include hair that is tightly coiled or curled, or worn in locks, cornrows, twists, braids, bantu knots, or afros.

For employers that are operating in a state that has enacted CROWN Act legislation, what should you do?

First, review your company policies to see if there is any express language prohibiting such hairstyles in the workplace. Policies that I have seen in handbooks that I have reviewed where the topic of hairstyles has been addressed have included such policies as dress code, hygiene, personal appearance, and professionalism.

If you are a multi-state employer that operates in states where CROWN Act legislation both has and has not been adopted, be careful with your handbook policy and structure. If your handbook is distributed across all your locations, it may be easier administratively to adjust your policy across the board to ensure compliance. (While, conceivably, another path could be to carve out your dress code or other policies and treat them as state-specific addenda or supplements that coincide with the different state requirements, such a practice may prove to be more cumbersome to sustain over time.)

Then there is the subject of managerial and supervisory actions and practices. For instance, have managers and supervisors chosen not to hire an applicant in the past over concerns about hairstyles? Passed over an employee for a promotion? Is it a topic of conversation addressed in interviews? Has the topic been broached in performance reviews or in disciplinary writeups? If the answer to any of these questions is yes, then further discussion with management is advised to change practices (whether attributable to express or unconscious bias) moving forward.

As CROWN Act legislation continues to get adopted nationwide, companies may need to change their ways and let their hair down. Choosing otherwise could lead to discriminatory consequences and litigation down the road.

 

Mark Adams is director of Compliance at the Employers Assoc. of the NorthEast. This article first appeared on the EANE blog; eane.org

Opinion

Editorial

 

In 2017, BusinessWest and its sister publication, the Healthcare News, launched a new recognition program called Healthcare Heroes. In the early going, there were some questions among those seeking to nominate people and organizations about just how that word ‘hero’ was defined.

We told people then, and we tell them now, that ‘hero’ can be defined many different ways, but within the broad spectrum of healthcare, it traditionally denotes someone, some group, or some organization that is changing lives — and in a very positive way.

And, working with this basic definition, we have celebrated dozens of heroes over the past five years, with each story being different and each one touching on the many different ways those in healthcare touch our lives, bring passion, as in passion, to their work, and, yes, change lives.

And the class of 2022 is no exception, as the stories make clear. This class is defined by special people, always working in cooperation and collaboration with others, to improve quality of life for people in this region. It includes:

• Helen Caulton-Harris, the hero in the Lifetime Achievement category, who is being recognized for her life’s work, especially as commissioner of Health and Human Services for the city of Springfield, to educate people, advocate on their behalf, and create policy that will change and improve the general wellness of the community;

• Mark Paglia, COO of MiraVista Behavioral Health Center, the hero in the Administration category, who not only opened that facility in the middle of a pandemic and amid a host of other challenges, but has established himself as a strong leader who empowers his team members and gives them the tools they need to succeed;

• Dr. Phillip Glynn, director of Medical Oncology at Mercy Medical Center, who could be the honoree in many categories, but is the 2022 hero in the Provider category for his work to balance science and humanity, guide his patients through a difficult journey, and make sure their voices are heard;

• Dr. Sundeep Shukla, chief of the Department of Emergency Medicine at Baystate Noble Hospital, who is being honored as the 2022 Emerging Leader hero for his tireless work to not only care for patients, but make the ER an effective safety net and efficient asset — for the hospital and the community;

• The Addiction Consult Service at Holyoke Medical Center, the hero in the Community Health category, which was created as a means to help stem the rising tide of opioid overdoses in the region and offer help and hope to those it touches, especially hope that they can bring change to their lives;

• The Elaine Marieb Center for Nursing and Engineering Innovation, a program at UMass Amherst being honored in (of course) the Innovation category, for bringing together two distinct disciplines in a way that makes perfect sense, and already finding success researching ways to improve patient care through better technology;

• Dr. Paul Pirraglia, division chief of General Medicine and Community Health at Baystate Health, who convened a broad, multi-organization response to the arrival of COVID-19 in 2020 that delivered critical protection, communication, and resources to an often-underserved population, earning one of two awards this year in the Collaboration category; and

• ServiceNet’s Enrichment Center and Strive Clinic and its partners at Springfield College and UMass Amherst, this year’s other Collaboration heroes, for fostering connections that not only serve people with acquired brain injury, but, through hands-on education, are actively developing the next generation of therapists.

It’s an impressive class, all more than worthy of being called Healthcare Heroes.

Opinion

Editorial

 

Looking at Springfield’s Union Station today, a bustling facility with trains, buses, businesses, and people, it might be easy to forget there was a time when just about everyone in this city had given up the dream of ever revitalizing the long-dormant station.

It was 15 years or so ago. The city was in receivership, at the very early stages of climbing out of a deep and persistent funk. There was progress on some fronts, but still myriad challenges to overcome and a long list of priorities that did not include the historic but mostly forgotten station.

The suggestion from those running the city at the time was to mothball Union Station, try to protect it from the elements, move onto other, more manageable projects, and maybe get back to the train station another day.

Kevin Kennedy wasn’t buying any of that. Then an aide to U.S. Rep. Richard Neal, he wasn’t going to let the congressman’s long-held dream of revitalizing the station, which had been dormant since the early ’80s, lose whatever momentum it had.

So he kept at it, meeting with a small group of officials on a weekly basis to keep the project on some kind of roadmap and pulling the myriad details, from funding to design to logistics, into alignment. It was a monumental task, and most would have given up in frustration early on in the process.

But Kennedy never did, and today we have a revitalized Union Station, thanks to Neal — but, really, the thanks go to Kennedy. He’s the one who got it done.

And Kennedy, who passed away late last month, was able to get a lot of things done, as an aide to Neal and also as chief Development officer for the city, a job he assumed in 2011.

That lengthy list includes the new federal courthouse on State Street and the State Street Corridor project, MGM Springfield and the many components of that project, recovery from the 2011 tornado and the 2012 natural-gas explosion, and many other important initiatives.

These projects were all different, but they were similar in that they were extremely difficult and required high levels of coordination and cooperation, as well as a point person who was able to navigate whitewater and stay on track.

Kennedy was that point person.

When asked by BusinessWest why he wanted to leave the post with Neal and take the development position, Kennedy said simply, “I’ve proven I can get things done — and we have a lot of work to do in this city.”

He was right on both accounts. Looking back, Kennedy was the right person in the right position at the right time, and Springfield is now in a much better place because he was.

 

Opinion

Editorial

 

It’s easy to find reason behind the Biden administration’s decision to cancel up to $20,000 in federal student loan debt for tens of millions of borrowers.

Indeed, the amount of overall student debt has skyrocketed in recent years, and many individuals and families are paying off amounts of $40,000 or more — and struggling, often mightily — to do so.

Student loan debt has been cited as a reason why many young professionals are unable to buy homes and achieve the lifestyle they had envisioned when they went to college and pursued a career.

But the administration’s plan to simply cancel large swaths of this debt is not the answer to this growing problem. It is costly (we don’t even know how much this is going to cost the taxpayers), arbitrary, and, yes, inherently unfair to those who have already paid off college loans, worked two or three jobs so they wouldn’t have to take on debt, or opted not to go to college because they couldn’t afford it.

But beyond that, this plan to simply take debt off the books is a simplistic approach to a problem that you can equate, in some respects, to a backyard weed. You can cut it down, like the Biden administration is doing by erasing some of this debt, but to really address the problem, you need to get at the roots.

And this will require a solution that is far more complicated than simply forgiving $10,000 or $20,000 in college-loan debt.

The cost of a college education has skyrocketed over the past few decades, far accelerating the pace of inflation. It is these spiraling costs that need to be brought under control.

Increasingly, a college education is necessary to thrive in today’s technology-driven economy. But the cost of that education — at most all institutions, but especially private, four-year colleges and universities — is now more than most individuals and families can handle — unless they assume large amounts of debt to close the gap between the cost and what they can afford.

The challenge for the Biden administration is to tackle this problem at the roots, to somehow control and perhaps even bring down the cost of a college education so that individuals and families don’t have to take on debt. That’s a big challenge and there are no easy answers.

But that answer will be a better, more meaningful solution than waving one’s hand and simply eliminating hundreds of billions of dollars in loan payments at taxpayers’ expense.

That’s because the weed is going to grow back. v

Opinion

Editorial

The scaffolding has come down from the five-story wall on Worthington Street facing Stearns Square after a lengthy process of restoration and completion of a new mural undertaken by artist John Simpson.

So now, people can see what they have. And what have is much more than art, although it is certainly that.

It is bridge from the past to the present — and the future — as a well as a conversation piece and another important effort to ‘activate’ property in the City of Homes, and especially in its downtown.

We’re seeing that word ‘activate’ quite a bit lately in reference to downtown properties — everything from the old Court Square Hotel, now being renovated into apartments, to the parking lot adjacent to the soon-to-be-demolished and replaced Civic Center Parking Garage (that property will become an extension of the MassMutual Center and used for various gatherings). It’s also been used to describe restoration work at Stearns Square, Pynchon Park, the riverfront, and other landmarks.

Overall, it is used to describe efforts to take something that was once dormant, or underutilized, and bring it back to useful life.

It’s understandable that the phrase would be used in reference to buildings or parks or even vacant lots. But a wall — in this case, the east wall of the Driscoll Building, built in 1894 and on the National Register of Historic Places?

Yes, a wall.

The wall has been there for 125 years or so, and the advertisements for cameras and related equipment that adorned the wall and sold by the company, Bloom’s, which occupied the structure, have been there for nearly 70 years. But they had become faded and easy to overlook.

Now, the wall is impossible to overlook. It features those same ads, carefully restored to what they were in the 1950s, as well as other images depicting people, businesses, products, and culture that help tell the story of Springfield — everything from a Dr. Seuss book to an Indian motocycle to a depiction of Milton Bradley.

In short, the wall is no longer a wall. It’s a piece of art, but it’s more than that. It’s a window to the past and a vibrant, colorful part of the present and future of the city. It’s also an attraction. People stop, they look, they take pictures, and they marvel at what once was — and still is. You don’t often see 50-foot-high ads for camera equipment.

Even more importantly, this wall is another piece of the city that has been activated, or given a new life. With each triumph like this — and it is a triumph — Springfield takes another important step forward in its efforts to become more vibrant and more livable.

Opinion

Editorial

 

It took a few years longer than it should have, but sports gambling finally seems to be a reality in the Bay State.

The Massachusetts Legislature recently approved a sports-betting bill, and Gov. Charlie Baker has signed it into law. If all goes well — something that doesn’t happen often in this state — systems should be in place for sports betting for later this year and certainly by the time the Super Bowl rolls around next February.

This news is cause for celebration in the state’s three casinos, which have been pushing hard for such a measure, and for good reason. Gaming revenues have certainly not been what they were projected to be nearly four years after MGM Springfield opened its doors to great pomp and circumstance. And the lack of sports betting has given gamblers one more reason to cross the border and go to facilities in New Hampshire, Rhode Island, Connecticut, and New York. Sports betting seemed to always make sense as a way to help these casinos improve traffic, bring more revenue to the state, and add some jobs. But that didn’t stop the Legislature from doing what it does all too often: sit on its hands.

Indeed, state lawmakers tend to overthink these things, if that’s even the right term, and this leads to indecision. It happened with gaming for several years, and it happened with sports betting as well.

After four years of “painstaking work and research,” as state Sen. Eric Lesser called it, the Legislature was able to come to an agreement on a bill providing for both retail and mobile sports wagering, one that will allow betting on college sports, with some restrictions, and also comes with a number of consumer protections. These include a provision whereby, for online and mobile betting, bets cannot be linked to credit cards — a measure implemented to make sure consumers are wagering with funds on hand and not borrowing.

Projections of revenues vary, but the measure is expected to bring in more than $35 million annually. That’s not a huge number, but right now, it’s money that’s going elsewhere, and that the state could put to good use in areas ranging from workforce development to public health.

The state is once again late to the party. But late is better than never — or even later. v

 

Opinion

Opinion

By Mark Adams

 

Employers have an obligation to maintain a workplace free from unlawful harassment and discrimination. When it comes to the pillars and strategies for achieving this outcome, many focus upon their efforts and resources on training their management and employees. Others focus on promoting and reinforcing positive behaviors and conduct in support of their values and culture to pull their workforce together, foster greater employee engagement, and thereby collectively root out such inappropriate and unlawful conduct. Most, if not all, enforce existing policies or practices for compliance and employee-relations purposes.

Yet despite the myriad paths to take (whether individually or concurrently), one tool that is critical towards supporting all of them is the need to conduct effective and thorough investigations.

Internal investigations are a powerful tool. Done effectively, they can help mitigate and control the risk that an organization may face when a dispute or complaint surfaces. Is termination warranted? Some other form of discipline? Or no discipline at all? A thorough and objective investigation can provide the foundation and backbone to justify whatever action management chooses to take in response to a situation, especially if challenged by others or by opposing legal counsel (if litigation later ensues).

Investigations can also serve as a deterrent against inappropriate conduct occurring in the workplace in the first place. While some perpetrators will succumb to the temptation of engaging in bad conduct when they are not being supervised or when they feel management will not be able to get to the bottom of it, they may think twice or not do something at all when management has a reputation of taking complaints seriously and conducting investigations thoroughly.

Then there is the engagement benefit that comes with investigations. Employees often feel disengaged if they feel they don’t have a voice in the workplace when their concerns are ignored or are not addressed. Such disengagement can have severe consequences for a company. It can lead to lost productivity and turnover, and when it involves questions of illegal conduct, it can also lead to employees going elsewhere to air their concerns (such as by filing a complaint with a state or federal anti-discrimination agency or going to court).

By contrast, employers who conduct investigations in a timely, thorough, and objective manner can engender trust and credibility among their employees, and with that gained trust, employees are more likely than not to utilize an employer’s internal complaint- and problem-resolution procedures rather than going outside the organization.

Employers who ignore conducting them altogether do so at their peril. In an opinion handed down by the U.S. Court of Appeals for the Second Circuit, the court described the failure to investigate a sexual harassment complaint as follows: “an employer’s investigation of a sexual-harassment complaint is not a gratuitous or optional undertaking; under federal law, an employer’s failure to investigate may allow a jury to impose liability on the employer” (Malik v. Carrier Corp.).

So, do you have a plan for how internal investigations are to be conducted? Will it be by someone from inside the organization? If so, are they trained on how to conduct workplace investigations? Will you use an outside resource to conduct them on your behalf? Or will you evaluate which path to take on a case-by-case basis? For employers, it is important to have answers to these questions and have either the internal or external resources in place to be able to respond promptly. Failing to do so can lead to delay or inaction altogether, which can create greater risk.

 

Mark Adams, director of Compliance for the Employers Assoc. of the NorthEast, leads EANE’s HR Services Team. This article first appeared on the EANE blog; eane.org

 

Opinion

Editorial

 

The jersey barriers have gone up on Harrison Place, Dwight Street, and Bruce Landon Way.

They inform us that the Civic Center Parking Garage will soon be coming down — slowly and carefully, we’re told, because there just isn’t much real estate around it to accommodate demolition and all that comes with it.

All we can say is, ‘it’s about time.’

Often, but not always, with demolition, there is a sense of loss when it comes to what is being torn down to make way for the new. It was like that when the old Forbes & Wallace department store came down to make way for what is now Monarch Place. And while you’d have to be pretty old to remember, it was like that when the Everett Barney mansion had to be torn down because it was in the path of I-91.

It certainly wasn’t like that when the Hotel Charles, an eyesore for decades, came down well in advance of the Union Station complex in the North End, or with a number of older industrial properties that were demolished to make way for the new Basketball Hall of Fame along the riverfront.

And it certainly won’t be like that with the parking garage, except for Springfield Thunderbirds management, who face the start of a new season in just a few months with no parking garage next to the arena.

Indeed, the Civic Center garage, the workhorse facility that had served the city for nearly a half-century, had become the butt of jokes in recent years as increasingly larger blocks of its space were declared unsafe for parking.

More than that, the garage had become a symbol, if you will, of what you could call the ‘old Springfield,’ the city that was in receivership, the city that had hit rock bottom in terms of both perception and reality when it came to vibrancy and this being a place where people and businesses wanted to be.

As new developments emerged — MGM Springfield, Union Station, redevelopment of the old Peter Pan Bus terminal, and others — the Civic Center garage remained a crumbling symbol of what was. In recent years, as larger sections were rendered unusable, many who came to downtown every day found other places to park. It was only during college graduations, T-Birds games, the Bay Path Women’s Leadership Conference, and other large gatherings that the garage was a real asset for the city.

Now, after years of elected officials talking about it and considering several alternative sites, the garage is coming down to make way for a new, state-of-the-art facility on that same footprint. There will be some disruption downtown, but not much. Indeed, with many people still working remotely or in hybrid situations, there is plenty of parking downtown to handle what would be considered ‘routine’ days.

Things will get more dicey for the larger events, especially the hockey games. But the disruption will be well worth the eventual benefit — a modern facility in keeping with what the city has become and what it hopes to be in the years and decades to come.

The garage is coming down, and a symbol of the ‘old Springfield’ is coming down with it.