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Community Bank N.A. Proactively Closes Branch Lobbies Due to COVID-19 Spike

SPRINGFIELD — After closely monitoring updates and recommendations from the Centers for Disease Control (CDC) and local, state, and national authorities about the evolving situation of COVID-19, Community Bank N.A. has made the proactive decision to close all branch lobbies and operate solely through available drive-thrus. All branch lobbies will be available by appointment only, including locations with and without drive-thrus.

“We believe this decision is both conservative and prudent considering the current information the CDC has provided about COVID-19,” said Hal Wentworth, the bank’s senior vice president for retail banking. “We appreciate our customers’ continued support and understanding in this difficult time of uncertainty. Together, we can all do our part to help protect our local communities.”

Community Bank understands the vital importance of customers having access to their accounts and encourages customers to continue checking cbna.com for updates. Customers should note that lobby appointments can be made by calling local branches.

Community Bank’s ATMs and secure night depositories will remain available during this time. Additionally, the bank’s online, mobile, and phone banking options will allow customers the convenience of banking from home. Online and mobile banking tools provide 24/7 digital account access and the ability to transfer funds, check account balances and activity, pay bills, and more. Customers may also apply to open a personal deposit account or apply for a personal loan online at cbna.com. If customers aren’t enrolled yet in online or mobile banking, they can visit cbna.com or contact customer service for assistance at (866) 764-8638, Monday through Friday from 8 a.m. to 6 p.m.

Community Bank will continue to closely monitor updates and recommendations from the CDC and local, state, and national authorities. Regular updates will be shared with customers and staff, including when branches may return to regular operations.

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