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MassMutual Opens Phoenix Location
SPRINGFIELD — MassMutual Financial Group recently opened a 60,000-square-foot facility in Phoenix, Ariz., giving the company its first presence in the western part of the country. In a statement, the company said it plans to employ about 400 people at the Arizona location by 2014. The Phoenix location enables MassMutual to diversify its footprint, the statement said, “allowing for enhanced for enhanced service to all U.S. policy owners and customers while further mitigating operational risks.”

Hampshire Orthopedics Joins Cooley Dickinson Practice Associates
NORTHAMPTON — Hampshire Orthopedics and Sports Medicine, also known as Hamp Ortho and HOSM, joined Cooley Dickinson Practice Associates (CDPA) last month. Joining CDPA from Hamp Ortho are 39 employees, including four orthopedic surgeons, two physical medicine and rehabilitation physicians (physiatrists), two physical therapists, and an occupational hand therapist. As the oldest provider of orthopedic care in Hampshire County, Hamp Ortho has provided treatment of musculoskeletal problems — including management of spine disorders, primary and complex joint reconstruction, trauma, sports medicine, hand and arthritis care, and pain management — since 1952. The physicians of Hampshire Orthopedics are also on the consulting staff at the student health service department of the University of Massachusetts and have served as the orthopedic team physicians for many years. “One of the first priorities now that Hamp Ortho and CDPA are joined is to expand access and services to better meet the needs of patients who need orthopedic and rehabilitative care,” said Frank Dingler, executive director of CDPA. Dr. Jonathan Fallon, an orthopedic surgeon and sports medicine physician, added that “becoming part of CDPA will immediately allow the doctors at Hampshire Orthopedics and Sports Medicine to more effectively coordinate patient care and better communicate with primary-care providers.”

Money Magazine Touts Service at Citizens Bank
— Money magazine recently selected Citizens Bank as one of nation’s best banks in its 2013 list of “The Best Banks in America.” Citizens Bank was recognized for its level of customer convenience available through its 24/7 customer contact center, its banking specialists available online via instant messaging, and its network of approximately 1,400 branches and 3,600 ATMs. The best-banks feature is in the November issue of Money. “Our customers typically choose to bank with us because of how easy it is to access their accounts at their local branch, through our 24/7 customer service center, at an ATM, online, or on their mobile phones,” said Brad Conner, vice chairman of Consumer Banking for RBS Citizens Financial Group. “We are committed to making banking simple, clear, and personal, and we are proud to be recognized by Money magazine as one of the best banks in America.” In addition to a “robust presence” defined by its many branches and ATMs, Money recognized Citizens Bank’s extended branch hours that include seven-day-a-week supermarket branches.b

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